Cisco Systems SS7 User Manual

Cisco ICM Enterprise Edition SS7 Gateway Configuration Tool User Guide

ICM Enterprise Edition Release 6.0(0) May 2004

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Cisco ICM Enterprise Edition SS7 Gateway Configuration Tool User Guide

About This Guide v

Purpose v

Audience v

Organization v

Conventions vi

Other Publications vi

Obtaining Documentation vii

Cisco.com vii Ordering Documentation vii

Documentation Feedback viii

Obtaining Technical Assistance viii

Cisco Technical Support Website viii Submitting a Service Request ix Definitions of Service Request Severity ix

CHAPTER

Obtaining Additional Publications and Information x

1 Introduction 1-1

Overview 1-1

Before Using SS7Cfg 1-2

Terminology 1-2

2 Using SS7Cfg to Configure Your Gateway 2-1

Overview 2-1

Starting SS7Cfg 2-2

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NDEX

Contents

Working in the Main Window 2-3

Configuring the MTP2 Layer 2-5 Configuring the MTP3 Layer 2-7 Configuring the SCCP Layer 2-20 Configuring the Session Layer 2-27

Saving the Configuration 2-35

Importing the Registry File 2-37

Using SS7Cfg to Directly Manipulate the Registry 2-41

Cisco ICM Enterprise Edition SS7 Gateway Configuration Tool User Guide Release 6.0(0)

Purpose

About This Guide

This manual describes the basic tasks you can perform with SS7Cfg by providing a scenario of how to perform a typical gateway configuration.

After following the instructions in this manual, you will be able to:

• Configure a gateway

• Save the configuration as a Registry file

• Import the Registry file into both the NT Registry and the tool

Audience

This document is intended for anyone using the Signalling System 7 (SS7) Gateway Configuration Tool (SS7Cfg).

Organization

The following table describes the information contained in each chapter of this guide.

Cisco ICM Enterprise Edition SS7 Gateway Configuration Tool User Guide Release 6.0(0)

About This Guide

Conventions

Chapter Description

Chapter 1, “Introduction” Describes the Signalling System 7 (SS7) Gateway

Configuration Tool (SS7Cfg) and defines terms specific to the SS7 Gateway.

Chapter 2, “Using SS7Cfg to Configure Your Gateway”

Provides instructions to configure a SS7 gateway using SS7Cfg.

Conventions

This manual uses the following conventions:

Format Example

Boldface type is used for user entries, keys, buttons, and folder and submenu names.

Italic type indicates one of the following:

• A newly introduced term

• For emphasis

• A generic syntax item that you must

replace with a specific value

• A title of a publication

An arrow (>) indicates an item from a pull-down menu.

Choose Script > Call Type Manager.

• A skill group is a collection of agents who share

similar skills.

• Do not use the numerical naming convention that

is used in the predefined templates (for example, persvc01).

• IF (condition, true-value, false-value)

• For more information, see the Cisco ICM Software

Database Schema Handbook.

The Save command from the File menu is referenced as File > Save.

Other Publications

For additional information about Cisco Intelligent Contact Management (ICM) software, see the Cisco web site listing ICM documentation.

Cisco ICM Enterprise Edition SS7 Gateway Configuration Tool User Guide Release 6.0(0)

About This Guide

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Obtaining Documentation

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

• Registered Cisco.com users (Cisco direct customers) can order Cisco product

documentation from the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/index.shtml

• Nonregistered Cisco.com users can order documentation through a local

account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

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Documentation Feedback

You can send comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems Attn: Customer Document Ordering 170 West Tasman Drive San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

About This Guide

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

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About This Guide

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool automatically provides recommended solutions. If your issue is not resolved using the recommended resources, your service request will be assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227) EMEA: +32 2 704 55 55 USA: 1 800 553 2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Obtaining Technical Assistance

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Cisco ICM Enterprise Edition SS7 Gateway Configuration Tool User Guide Release 6.0(0)

About This Guide

Obtaining Additional Publications and Information

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

• Cisco Marketplace provides a variety of Cisco books, reference guides, and

logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

• The Cisco Product Catalog describes the networking products offered by

Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://cisco.com/univercd/cc/td/doc/pcat/

• Cisco Press publishes a wide range of general networking, training and

certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

• Pack et magazine is the Cisco Systems technical user magazine for

maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

• iQ Magazine is the quarterly publication from Cisco Systems designed to

help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication

Cisco ICM Enterprise Edition SS7 Gateway Configuration Tool User Guide Release 6.0(0)

About This Guide

Obtaining Additional Publications and Information

identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

• Internet Protocol Journal is a quarterly journal published by Cisco Systems

for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

• World-class networking training is available from Cisco. You can view

current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html

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About This Guide

xii

Cisco ICM Enterprise Edition SS7 Gateway Configuration Tool User Guide Release 6.0(0)

Overview

CHA P T E R

Introduction

The Signaling System 7 (SS7) Gateway Configuration Tool (SS7Cfg) provides the interface to customize the SS7 gateway for a particular network installation. This tool is provided as a separate utility from the Intelligent Contact Management (ICM) setup since it requires specific knowledge of SS7 networks, nomenclature, and concepts. Therefore, the gateway will be setup initially with the ICM setup, but will require subsequent configuration utilizing SS7Cfg, usually performed by a carrier network specialist.

An important feature of SS7Cfg is that you can remotely edit and maintain regedit files (*.reg) that can then be imported to and exported from the NT Registry with the Windows regedit utility, without involving the ICM gateway site.

Note Do not use files exported from Regedt32 because they use a different format for

exported registry files that is incompatible with the format for regedit files.

Upon opening or saving an SS7 configuration Registry file, any configuration problems are flagged by displaying a dialog box which indicates what the problem is, and asks if you want to continue loading/saving the new configuration file. In this way, SS7Cfg attempts to enforce the use of consistent configuration information.

SS7Cfg was designed as a Windows Explorer-type application providing context-sensitive shortcut menus that display after right-clicking an option.

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Before Using SS7Cfg

This tool supports several different gateway types, including AIN, INAP, and Concert, which are all very similar. The only difference between these gateways is the way some of the parameters are configured in the application layer.

Before Using SS7Cfg

Before working with SS7Cfg, you should familiarize yourself with the setup and configuration of Cisco ICM software. You should also plan out the point codes, subsystem numbers, adjacent connection point codes, and routing point codes for the gateways you want to configure.

Note Important! A gateway must be installed before using SS7Cfg. Configure the

gateway by running ICM Setup and click the Network Gateway button in the ICM Component Selection window.

For more information about ICM setup and configuration, see the Cisco ICM Software Installation Guide and the Cisco ICM Software Configuration Guide.

Chapter 1 Introduction

Terminology

The following terms are used throughout this guide:

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• Destination Point Code (DPC). Point code of machine Service Switching

Point (SSP) user wants to connect to for routing purposes.

• Global Title (GT). A “wildcarding” method available at SCCP to either route

messages by pattern matching or direct messages to another node for subsequent routing.

• Intelligent Contact Management (ICM). Implements enterprise-wide call

distribution across call centers.

• Intelligent Network Application Protocol (INAP). Implements interface

between switches and third-party platforms.

• Local Point Code (LPC). Point code of SS7 gateway within the SS7

network.

Chapter 1 Introduction

Terminology

• Message Transfer Part 2 (MTP2). Provides link-layer functionality with

such capabilities as error-checking, flow control, and sequence checking.

• Message Transfer Part 3 (MTP3). Extends the functionality of MTP2 to

provide network layer functionality with such capabilities as node addressing, routing, alternate routing, and congestion control.

• Network Interface Controller (NIC). A process within the ICM system that

communicates directly with the carrier’s signaling network. The NIC reads call routing requests from the network and transfers them to the ICM’s Central Controller. Subsequently, the NIC passes a routing label from the Central Controller to the carrier signaling network.

• Point Code (PC). Numeric value that defines the unique ID of an element in

an SS7 network

• Remote Point Code (RPC). Identifies the signaling point where all links in

a linkset are directly connected.

• Signaling Connection Control Part (SCCP). SCCP provides two major

functions:

–

Addresses applications within a signaling point.

–

Performs incremental routing using a capability called Global Title Translation (GTT), which frees originating signaling points from the burden of having to know every potential destination to which they might have to route a message.

• Service Control Point (SCP). Node (computer) in the carrier signaling

network. ICM software functions as a SCP in networks where the SS7Cfg configuration tool is used.

• Signaling Link Code (SLC). Defines and numbers the links used in a linkset.

• Signaling System 7 (SS7). A standard network interface used by carriers to

interconnect switches and some peripherals.

• Service Switching Point (SSP). End-switching office in an Intelligent

Network (IN).

• Signal Transfer Point (STP). Routing and interconnection point for SS7

traffic.

• Transaction Capabilities Application Part (TCAP). Defines the messages

and protocol used to communicate between applications (deployed as subsystems) in nodes.

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Terminology

Chapter 1 Introduction

Chapter 2, “Using SS7Cfg to Configure Your Gateway,” provides instructions on

how to configure a gateway using a sample scenario.

1-4

Cisco ICM Enterprise Edition SS7 Gateway Configuration Tool User Guide Release 6.0(0)

Overview

Note The example exercise configures the network interface from the bottom up, which

CHA P T E R

Using SS7Cfg to Configure Your Gateway

For the purposes of this exercise, the following sample network configuration will be used to set up an SS7 Generic (ITU) gateway using SS7Cfg.

is consistent with the way SS7Cfg was defined. (Notice that only Gateway 1 will be configured in this example.)

In Figure 2-1, Gateway 1 has four links connecting to two different Signal Transfer Points (STPs). Each STP is connected by two links combined into a linkset. Gateway 1 has a point code of 150 and is connected to two STPs with point codes of 10 and 11. Behind the STPs are two Service Switching Points (SSPs) at point codes 200 and 201.

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Starting SS7Cfg

Chapter 2 Using SS7Cfg to Configure Your Gateway

Figure 2-1 SS7 Gateway Links

Gateway 1

PC 150

Gateway 2

PC 151

Starting SS7Cfg

Start SS7Cfg by following the instructions below.

How to start SS7Cfg

Step 1 Click Start > Run and type the following path in the Open field:

STP

PC 10

STP

PC 11

SSP1

PC 200

SSP2

PC 201

37785

2-2

\icm\bin\ss7cfg

If ICM software is installed on a different drive, you may need to preface the above command with a drive letter; for example, d:\icm\bin\ss7cfg.

Step 2 Click OK. The Select SS7 Gateway Type dialog box displays.

Cisco ICM Enterprise Edition SS7 Gateway Configuration Tool User Guide Release 6.0(0)

Chapter 2 Using SS7Cfg to Configure Your Gateway

You can select one of the following gateways:

• INAP (ITU): Used mostly for existing European installations

• AIN (ANSI): Used for U.S. IN installations

• CRP (ITU): Used for Concert (U.K.) installations

• CRP (ANSI/AT&T): Used for U.S. AT&T installations

• SS7 Generic (ITU): Used for new ECM NICs (Extensible Call

Model/Network Interface Controller) installations

• SS7 Generic (TTC): Used for Japanese installations

Working in the Main Window

Step 3 For this exercise, select the SS7 Generic (ITU) gateway as the gateway type to

configure and then click Continue.

Note The other gateway configurations are nearly identical to the SS7 Generic (ITU)

gateway.

Working in the Main Window

The SS7Cfg configuration tool presents the network configuration in a familiar Explorer-type interface. The main window displays a tree structure of the SS7 stack layers you can configure, including MTP2, MTP3, SCCP, and the Session. You can expand each layer by clicking the plus (+) sign.

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Working in the Main Window

Figure 2-2 SS7Cfg Main Window

Chapter 2 Using SS7Cfg to Configure Your Gateway

2-4

Note The TCAP layer does not have configuration information in the Generic models.

For architectural reasons, the configuration of the TCAP and the INAP layers is done on the NIC, and not on the gateway for these gateway types.

Notice that the title bar displays “Untitled.” After you finish editing the configuration, you need to save it as a Registry file by selecting File > Save As from the menu bar (see the “Saving the Configuration” section). The title bar then changes to reflect the saved file name. Alternatively, you can write the configuration directly to the Registry, provided you have installed the correct gateway type using Setup.exe.

Note You can save the file at any time during the configuration process, but an error

message will display stating that the configuration process is not finished.

To edit configuration information, simply right-click a layer you want to edit and select an option from the pop-up menu.

The following sections describe how to configure each SS7 stack layer.

Cisco ICM Enterprise Edition SS7 Gateway Configuration Tool User Guide Release 6.0(0)

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Cisco Systems SS7 User Manual

CONTENTS

Purpose

About This Guide

Audience

Organization

Conventions

Other Publications

Obtaining Documentation

Cisco.com

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco Technical Support Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information

Overview

Before Using SS7Cfg

Terminology

Overview

Starting SS7Cfg

How to start SS7Cfg

Working in the Main Window