Cisco Systems SPA525G2 User Manual
USER GUIDE
Cisco Small Business
SPA525G and SPA525G2 SPCP IP Phones
Contents
Chapter 1: Getting Started 4
Overview 4
Caring for Your Phone 6
Understanding Your Phone Lines and Buttons 7
Phone Components 7
Softkey Buttons 9
Using the Keypad and Buttons with Menus 13
Using Keypad Shortcuts 13
Using the Navigation Button 13
Entering Numbers and Text in Fields 14
Using Phone Hardware and Accessories 15
Using the Speakerphone 15
Using Wired and Wireless Headsets 15
Switching Between the Handset, Headset, and Speakerphone 19
Using the Cisco Attendant Console 19
Changing the Cisco SPA500DS Attendant Console Display 20
Chapter 2: Installing Your Phone 21
Before You Begin 21
Connecting the Handset 22
(Optional) Attaching the Desk Stand 24
(Optional) Mounting the Phone to the Wall 24
Connecting Your Phone Power 25
Connecting Your Phone to the Network 25
Connecting Your Phone to the Wired Network 25
Connecting Your Phone to the Wireless Network 26
Setting the Phone Wireless Connection 28
Verifying Phone Startup 33
Updating Your Phone Firmware 33
Cisco Small Business SPA525G and SPA525G2 SPCP IP Phone User Guide 1
Contents
Chapter 3: Using Basic Phone Functions 35
Placing or Answering a Call 36
Adjusting Call Volume and Muting 36
Using Mute 37
Putting a Call on Hold 37
Resuming a Call 37
Ending a Call 37
Transferring Calls 38
Managing Call Waiting 38
Recording a Live Call 39
Viewing and Returning Calls 39
Forwarding Calls 40
Setting Do Not Disturb 40
Configuring Call Waiting 41
Picking Up a Call 42
Placing a Three-Way Conference Call 42
Using the Phone Directories 43
Using Your Personal Address Book 43
Using the Corporate Directory 45
Using the Call History Lists 46
Viewing the Call History Lists 46
Deleting a Call History List 46
Calling from the Call History Lists 46
Deleting an Entry from the Call History Lists 47
Saving a Call History List Number to Your Directory 47
Accessing Voicemail 47
Chapter 4: Using Advanced Phone Functions 48
Using Your Bluetooth-Enabled Mobile Phone 48
Enabling Bluetooth 49
Cisco Small Business SPA525G and SPA525G2 SPCP IP Phone User Guide 2
Pairing Your Cisco SPA525G2 with a Bluetooth-Enabled Mobile Phone 49
Verifying that the Cisco SPA525G2 is Paired 51
Importing Your Mobile Phone Address Book into the Cisco SPA525G2 52
Making a Mobile Phone Call through the Cisco SPA525G2 53
Receiving Mobile Phone Calls by using the Cisco SPA525G2 54
Switching Audio from Your Cisco SPA525G2 to Your Mobile Phone 54
Viewing Mobile Phone Battery and Signal Information on Your
Cisco SPA525G2 54
Contents
Charging Your Mobile Phone Using Your Cisco SPA525G2 55
Playing MP3 Files on Your Phone 56
Creating the Playlist 56
Playing Songs 57
Customizing Your IP Phone Screen 58
Changing the Screen Contrast 58
Setting the Screen Backlight Timer 58
Configuring the Phone Screen Saver 59
Changing the Phone Wallpaper 60
Restarting Your Phone 60
Viewing Phone, Network, and Call Information 61
Viewing Product Information 61
Viewing Network Information 61
Viewing Peripheral Status 62
Viewing the Wireless Connection Status 62
Advanced Menus for Technical Support Personnel 63
Appendix A: Where to Go From Here 64
Power Adapter Statement 66
FCC and IC Statement 66
Federal Communication Commission Interference Statement 66
IMPORTANT NOTE 67
Industry Canada Statement 67
Cisco Small Business SPA525G and SPA525G2 SPCP IP Phone User Guide 3
Getting Started
This chapter provides an overview of your Cisco Attendant Console IP phone.
contains the following sections:
• Overview, page 4
• Understanding Your Phone Lines and Buttons, page 7
• Using the Keypad and Buttons with Menus, page 13
1
Overview
• Entering Numbers and Text in Fields, page 14
• Using Phone Hardware and Accessories, page 15
• Using the Cisco Attendant Console, page 19
The Cisco Attendant Console IP phone is a full-featured VoIP (Voice over Internet
Protocol) phone that provide voice communication over an IP network. It provides
traditional features, such as call forwarding, redialing, speed dialing, transferring
calls, conference calling, and accessing voice mail. Calls can be made or received
with a handset, headset or speaker.
The Cisco Attendant Console features vary, depending on the type of call control
system that you are using and the limitations set by the phone system
administrator. This document describes using the Cisco SPA525G and SPA525G2
with a Smart Phone Control Protocol (SPCP) phone system, such as the Cisco
Unified Communications 500 Series, with no limitations.
If you are using the Cisco Attendant Console IP phone with a BroadSoft or an
Asterisk system, see the
Phone User Guide
Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide 4
.
Cisco Small Business SPA525G and SPA525G2 SIP IP
Getting Started
Overview
1
Setup of the phone network is typically performed by using Cisco Configuration
Assistant (CCA) software. This software is available on Cisco.com.
The phone can be powered by connecting your phone to an Ethernet switch that
provides Power over Ethernet (PoE) or you can use an optional Cisco PA100 power
adapter.
A phone is connected to the network through an Ethernet connection or the built-in
Wireless-G radio. If you are using the Wireless-G connection, a Cisco PA100
power adapter is required. The phone provides an additional Ethernet port that
allows a computer to be connected to the network through the phone. (We
recommend that if a PC is connected to the network through the phone, that the
phone be connected to the network only by using the wired Ethernet connection).
The Cisco Attendant Console has a 320 x 240 color, 3.2" inch screen and can
manage up to five telephone extensions. They also provide the following hardware
features:
• Two Ethernet 10/100 Mbps ports
• 802.3af Power over Ethernet support
• USB 2.0 host port
• AUX port (to attach a Cisco Attendant Console)
• Bluetooth capability for headset support
• Bluetooth capability for mobile phone pairing (Cisco SPA525G2 only)
• 2.5mm stereo earphone jack
Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide 5
Getting Started
Overview
1
• Wireless-G client support
• Kensington security slot
The functionality of the phones can be modified by your phone system
administrator. Not all of the functional features described in this document are
available or they might function slightly differently on your phone. This document
describes the features as they function in factory default mode.
Caring for Your Phone
The Cisco Small Business IP phones are electronic devices that should not be
exposed to excessive heat, sun, cold, or water. To clean the equipment, use a
slightly moistened paper or cloth towel. Do not spray or pour cleaning solution
directly onto the hardware unit.
Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide 6
Getting Started
Understanding Your Phone Lines and Buttons
Understanding Your Phone Lines and Buttons
Figure 1 identifies the parts of your phone.
Phone Components
Figure1 Cisco SPA525G and Cisco SPA525G2 Phone Components
1
Table 1 IP Phone Components
# Phone Feature Description
1 Handset Pick up to answer or place calls.
2 Speaker Speaker for phone.
3 Message Waiting
Indicator
Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide 7
When lit:
• Red—You have a new voice mail message.
• Flashing Red—You have an incoming call.
Getting Started
Understanding Your Phone Lines and Buttons
Table 1 IP Phone Components
# Phone Feature Description
4 IP phone screen Your phone might vary, but typically it displays:
5 Line keys Phone line status:
1
• Date and time
• Phone station name
• Line extensions
• Softkey options
• Startup logo, screen saver, background
photo, and photo album
• Green (steady): Line is in use.
• Green (blinking): There is an incoming call.
• Red (blinking): Line is on hold.
• Orange: Line is unregistered (cannot be
used).
• Flashing Orange: The phone is not
connected to the network.
These keys can also be programmed by your
system administrator to perform differently than
described here or to add functions such as speed
dial, call pickup, or monitor an extension.
6 Softkey buttons Press a softkey to perform the action on the label
on the IP phone screen above the softkey.
7 Navigation button Press the arrows to scroll items on the IP phone
screen.
8 Center Select button Press to select the option or menu that is
highlighted on the screen.
9 Messages button Press to access voice mail. (Must be set up by
your phone administrator.)
10 Hold button Press to place a call on hold.
Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide 8
Getting Started
Understanding Your Phone Lines and Buttons
Table 1 IP Phone Components
# Phone Feature Description
1
11 Setup button
12 Mute button Press to mute or unmute the phone. When the
13 Volume button Press + to increase the volume and press - to
14 Speaker button Press to turn the speaker on or off. When the
15 Headset button Press to turn the headset on or off. When the
16 Keypad Press keypad keys to dial phone numbers, enter
Press to access a menu to configure features and
preferences (such as your directory, status, and speed
dials), access your call history, set up functions (such as
call forwarding), and provide phone status information.
phone is muted, the button glows red. A flashing
red mute button indicates that the phone has no
network connectivity.
lower the volume of the handset, headset, speaker
(when the handset is off hook), or ringer (when the
handset is on hook).
speaker is on, the button glows green.
headset is on, the button glows green.
letters, or choose menu items.
Softkey Buttons
The four softkey buttons have different functions depending on the menu
configuration and function selected. The following table shows the softkey buttons
that are typical (in alphabetical order).
Tab le 2 S o ft ke y B ut to ns
Button Function
Add Adds a new item (for example, a new directory entry).
AddList Creates a list (for example, MP3 files).
Back Returns you to the previous screen.
BXfer Performs a blind call transfer.
Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide 9
Getting Started
Understanding Your Phone Lines and Buttons
Tab le 2 S o ft ke y B ut to ns
Button Function
Call Rtn Returns the last missed call by dialing the number that called
Callback Plays an audio and visual notification on your phone when a
cbarge Allows callers to join a shared-line call.
CFwdAll Forwards all calls to a specified number. When forwarding is
Clear Deletes an entire text or number field.
Clr DND Clears Do Not Disturb.
1
you. See “Viewing and Returning Missed Calls,” on
page 41.
busy or unavailable party becomes available.
active, press this button to cancel forwarding.
Confrn Initiates a conference call. See “Placing a Three-Way
Conference Call,” on page 44.
Connect Connects to the selected item (for example, to the wireless
network or Bluetooth device).
Copy Copies the selected item (for example, a contact in the
Address Book).
delChar Deletes the last number or letter.
Delete Deletes an entire item (for example, a number from the Call
History list).
Dial Dials the string of numbers that you have entered, or the
number that you have highlighted in a list such as the Missed
Calls screen.
Directory Access your personal address book. See “Using Your
Personal Address Book,” on page 45.
DnD Do Not Disturb; prevents incoming calls from ringing your
phone. See “Setting Do Not Disturb,” on page 42.
Edit Opens an item so that you can edit numbers or letters, or
enable or disable a feature.
EditDial Edits a number before dialing.
EndCall Disconnects a call.
Exit Closes the current menu
Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide 10
Getting Started
Understanding Your Phone Lines and Buttons
Tab le 2 S o ft ke y B ut to ns
Button Function
Flash Provides hookflash functionality for three-way calling and
Forward Forwards calls coming to your phone. See “Forwarding
GPickup Allows you to pick up (answer) a call at that is ringing at
Handset Switches audio from the Cisco SPA525G2 to your Bluetooth-
1
call waiting services provided by the PSTN or Centrex
service.
Calls,” on page 42.
another extension in your group. See “Picking Up a Call,” on
page 44.
enabled mobile phone. See Using the Cisco SPA 525G2
With Your Bluetooth-Enabled Mobile Phone, page 51.
Handsfree Switches audio from your Bluetooth-enabled mobile phone
to the Cisco SPA525G2. See Using the Cisco SPA 525G2
With Your Bluetooth-Enabled Mobile Phone, page 51.
Hold Places a call on hold.
List In some menus, shows a list of configured items (for
example, a list of locations for weather or news).
LiveRcd Record a phone conversation.
More View additional softkeys.
NewCall Opens new line on speakerphone to place call.
Next Moves to the next item in a list (for example, a song in the
MP3 Playlist).
OK Confirms a selection.
Option Displays a sub-menu of tasks for the current screen.
Paste Pastes the item you copied into a list or field.
PickUp Allows you to pick up (answer) a call that is ringing at another
extension. See “Picking Up a Call,” on page 44.
Play Plays a selected item such as a song or a ringtone.
Previous Moves to a previous item in a list (for example, a song in the
MP3 Playlist).
Redial Redials the last number that was called. Brings up the list of
recently dialed numbers.
Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide 11
Getting Started
Understanding Your Phone Lines and Buttons
Tab le 2 S o ft ke y B ut to ns
Button Function
Refresh Refreshes the screen. Useful after changing a configuration
Remove Removes conference participant.
RmLstC Removes Last Participant from the Conference Call
Resume Resumes a call that is on hold.
Save Saves your changes.
Scan Scans for wireless networks or Bluetooth devices.
Select Selects the highlighted item on the IP phone screen.
Trnsfer Performs a call transfer. See “Transferring Calls,” on
1
or when you want to update information.
page 39.
TrnsfVM Transfers a call to voice mail.
View Displays more information about a selected item.
Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide 12
Getting Started
Using the Keypad and Buttons with Menus
Using the Keypad and Buttons with Menus
Press a softkey and keypad buttons to navigate menus and enter parameters on
the IP phone screen.
Using Keypad Shortcuts
Use the keypad to enter the number of the menu or sub-menu item. For example,
to open a menu that is labeled with number 2, press 2.
1
NOTE Menus and options can change depending on the software release and what is
allowed by your phone system administrator.
Using the Navigation Button
Use the navigation button to scroll up or down highlighting the desired menu item,
and then press Select or the center Select navigation button to choose the
highlighted item.
Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide 13
Getting Started
Entering Numbers and Text in Fields
Entering Numbers and Text in Fields
Some fields on the IP phones require you to enter numbers and text by using the
keypad or softkey buttons. In general, the following guidelines apply:
• Use the keypad to enter numbers and characters, pressing the key multiple
times to select the correct number or letter.
• Press the number key multiple times to move to a different letter under that
number. (For example, to enter “Mary,” you would press 6 five times rapidly
and then pause (for M); press 2 and then pause (for a), press 7 three times
rapidly (for r), then press 9 three times rapidly (for y).
Available characters are shown in the following table:
1
Key Character Set
1 1 / : \ , ! ; $ ^ |
2abc2ABC
3def3DEF
4ghi4GHI
5jkl5JKL
6mno6MNO
7pqrs7PQRS
8tuv8TUV
9wxyz9WXYZ
0 Space 0 ~ ? > ‘ < “
* . @ * & % [ ] _
#/P # + - = ( ) { }
Press delChar to backspace and delete a character.
Press Option > Clear to remove the entire entry.
Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide 14
Getting Started
Using Phone Hardware and Accessories
Using Phone Hardware and Accessories
Using the Speakerphone
The IP phones provide a speakerphone. To use the speakerphone, press Speaker
(the handset can be either on or off hook).
Using Wired and Wireless Headsets
The SPA IP phones support headsets from different manufacturers. For the latest
supported models, contact your reseller. Additional information can be found at
the manufacturer websites.
Connecting the Headset
1
Each brand and type of headset might require different steps to establish a
connection. Consult the documentation for your particular headset for more
information:
• Bluetooth headsets—See the “Connecting Bluetooth Headsets” section
on page 16.
• Wireless (non-Bluetooth) headsets (such as Plantronics or Jabra)—Follow
the instructions for your product to connect the phone to the wireless
headset base.
• Wired headsets—Connect the 2.5mm connector from the headset into the
headset port on the right side of the IP phone.
• Electronic Hookswitch (EHS)—Some headsets enable you to answer and
end phone calls by using controls located on the headset.
Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide 15
Getting Started
Using Phone Hardware and Accessories
1
Connecting Bluetooth Headsets
Your phone is Bluetooth compatible and works with Bluetooth devices such as
headsets.
To configure the phone to work with your headset, enable Bluetooth:
STEP 1 Press Setup.
STEP 2 Select User Preferences > Bluetooth Configuration.
Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide 16
Getting Started
Using Phone Hardware and Accessories
STEP 3 With Bluetooth highlighted, press the Arrow keys to toggle Bluetooth on or off.
1
STEP 4 Press Set.
STEP 5 Create a profile for your headset. In the Bluetooth Configuration screen, scroll to
Bluetooth Profiles. Press the Right Arrow key to enter the profile screen. You are
not allowed to navigate to the Bluetooth profiles screen, unless Bluetooth is
enabled and set.
STEP 6 Press Scan to scan for your headset.
STEP 7 In the list of found devices, select your headset and press Select to edit the profile.
STEP 8 Scroll to PIN and enter the PIN for your Bluetooth headset.
STEP 9 Scroll to Connect Automatically and press the Arrow key to turn to
STEP 10 Press Connect. The profile screen displays and a check mark appears next to the
headset if the connection was successful.
After enabling Bluetooth, set the Bluetooth mode:
STEP 1 Press Setup.
On
.
STEP 2 Scroll to User Preferences > Bluetooth Configuration.
Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide 17
Getting Started
Using Phone Hardware and Accessories
STEP 3 Scroll to Bluetooth Mode and press the Right Arrow key to choose one of the
following:
• Phone—Your IP phone pairs with a Bluetooth headset. Choose this option if
you will not use the Cisco IP phone with a Bluetooth-enabled mobile phone.
• Handsfree—Your IP phone will operate as a handsfree device with a
Bluetooth-enabled mobile phone.
• Both—Your Cisco IP phone uses a Bluetooth headset or operates with a
Bluetooth-enabled mobile phone. Your IP phone will connect to only one
device at a time (either the Bluetooth headset or the Bluetooth-enabled
mobile phone. See Using the Cisco SPA 525G2 With Your Bluetooth-
Enabled Mobile Phone, page 51 for more information.
If multiple Bluetooth devices are in range of the Cisco SPA525G or SPA525G2, the
order of devices in the Bluetooth Configuration > Bluetooth Profiles list is used, and
the device with a higher priority is activated first.
1
STEP 4 Scroll to Bluetooth Profiles and press the Right Arrow key to enter the profile
screen.
STEP 5 Press Scan to scan for your headset. Depending on the network environment (for
example, the number of Bluetooth devices and noise level), your Bluetooth
headset might not appear on the found devices list. Ensure the headset is
powered on and has Bluetooth activated, and retry the scan.
STEP 6 In the list of found devices, select your headset and press Select to edit the profile.
STEP 7 Scroll to PIN and enter the PIN for your Bluetooth headset.
STEP 8 Scroll to Connect Automatically and press the Right Arrow key to turn to On.
STEP 9 Press Connect. The profile screen displays and a check mark appears next to the
headset if the connection was successful.
Using a Headset with Your IP Phone
Steps to use your headset with the IP phone might vary. Consult the user
documentation for your headset for more information.
• To use a wired headset, press Headset and dial the number to place a call,
or press the headset button to answer a ringing call.
• To use a non-Bluetooth wireless headset (such as Jabra or Plantronics), lift
the receiver off hook before speaking or listening through the headset.
Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide 18
Getting Started
Using the Cisco Attendant Console
• To use a Bluetooth headset, make sure your headset is powered on. Press
Switching Between the Handset, Headset, and Speakerphone
Any of these audio devices can be used during a call. Only one device can be
used at a time. The handset can be on the hook when using the speaker or
headset function.
To switch from the handset to the speaker, press Speaker and place the handset
back on the hook.
1
Headset on your phone (or, if supported, press Answer on your Bluetooth
headset twice) and dial the number to place a call. Press Answer on your
Bluetooth headset to answer a ringing call. See the user documentation for
your Bluetooth headset for more information.
To switch from the speakerphone to a headset, press Headset.
To switch from the speaker to the handset, pick up the handset.
To switch from the headset to the speakerphone, press Speaker.
Using the Cisco Attendant Console
The Cisco Attendant Consoles are accessory consoles for the Cisco SPA500
Series IP phones. The Cisco SPA500S provides 32 three-color (red, green, and
orange) programmable line buttons, and the Cisco SPA500DS provides 30
buttons. The Cisco Attendant Console attaches to the IP phone with the
attachment arm provided. It obtains power directly from the IP phone; it does not
require a separate power supply. Two Cisco Attendant Console units can be
attached to a single IP phone to monitor a total of 64 (SPA500S) or 60 (SPA500DS)
separate lines.
Detailed information on the installation of the Cisco Attendant Console are
provided in the Cisco Small Business SPA500S Attendant Console Quick Start
Guide and the Cisco Small Business SPA500DS 15-Button Digital Attendant
Console for SPA500 Family Phones Quick Start Guide.
Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide 19
Getting Started
Using the Cisco Attendant Console
Configuration of the Cisco Attendant Console and assignment of the line buttons is
typically performed by the phone system administrator and is not described in
this document. The Cisco Attendant Console can be configured by using the same
phone web user interface for the IP phone to which the Cisco Attendant Console is
attached. See the Cisco SPA300 Series, SPA500 Series, and WIP310
Administration Guide on Cisco.com for more information.
Changing the Cisco SPA500DS Attendant Console Display
The Cisco SPA500DS provides a backlit LCD display. The backlight is controlled
by the backlight settings of the phone display and is not separately configurable;
that is, the Cisco SPA500DS display is lit when the phone display is lit, and is off
when the phone display is off.
You can choose the font size (10 or 12 point) of the text displayed on the Cisco
SPA500DS. You can also configure the text contrast, or how dark the text appears
on the display. To configure these options from the phone:
1
STEP 1 Press the Setup button.
STEP 2 Scroll to User Preferences and press Select.
STEP 3 Scroll to Att. Console Preferences and press Select.
STEP 4 Choose Font Size or Contrast from the menu.
• To change the font size, press the Right Arrow button to switch between 10
and 12 point font. Press Set to save.
• To change the display contrast, use the keypad to enter a number value from
1 to 30. The higher the number, the greater the contrast on the display. Press
Set to save.
Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide 20
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