Cisco Systems SPA514G, SPA504G, SPA512G, SPA508G, SPA509G User Manual

USER GUIDE

Cisco Small Business

Cisco SPA50X and SPA51X SIP IP Phones
Models SPA501G, SPA502G, SPA504G, SPA508G,
SPA509G, SPA512G, and SPA514G

Contents

Chapter 1: Getting Started 6

About This Document 6

Overview of the Cisco Small Business IP Phones 8

Caring for Your Phone 8

Understanding Your Phone Lines and Buttons 9

Softkey Buttons 11

Using Keypad Shortcuts 13

Using the Cisco Attendant Console 14

Changing the Cisco SPA500DS Attendant Console Display 14

Chapter 2: Installing Your Phone 16

Before You Begin 17

Phone Connections 17

Connecting the Handset 18

Installing the Desk Stand or Wall Mount (Optional) 19

Reverse the Handset Retention Tab 19

Connecting the Power 20

Connecting Your Phone to the Network 21

Connecting Your Phone to the Wired Network 21

Connecting the Phone to the Wireless Network 21

Connecting a PC to Your Phone 22

Connecting Wired and Wireless Headsets 22

Verifying Phone Startup 23

Updating Your Phone Firmware 24

Determining Your Current Firmware Version 24

Download the Firmware from Cisco 25

Get the Phone IP Address 25

Update the Firmware on the Phone 26

Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide 2

Contents

Chapter 3: Using Basic Call Management Functions 27

Managing the Audio Source and Volume 28

Adjusting Call Volume 28

Adjusting the Ringer Volume 28

Using Mute 28

Using the Speakerphone 28

Using the Headset with Your IP Phone 28

Switching Between the Handset, Headset, or Speakerphone
During a Call 29

Sending Audio to the Speaker and Handset 29

Choosing Your Preferred Audio Device 29

Answering or Placing a Call 30

Answering a Call 30

Placing a Call 30

Redialing a Call 31

Putting a Call on Hold 31

Resuming a Call 31

Ending a Call 32

Transferring Calls 32

Performing an Attended Transfer 32

Performing an Unattended (Blind) Transfer 33

Transferring a Held Call to an Active Call 33

Managing Missed Calls 34

Turning the Missed Calls Shortcut On and Off 34

Forwarding Calls 35

Forwarding All Calls 35

Forwarding Calls When Your Phone is Busy 36

Forwarding Calls (Delay) Without Answering the Phone 36

Canceling Call Forwarding All 37

Call Forward Deactivation by using Star Codes 38

Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide 3

Contents

Setting Do Not Disturb 38

Enabling Do Not Disturb 38

Disabling Do Not Disturb 39

Setting Call Waiting 39

Picking Up a Call 40

Parking a Call 41

Placing a Three-Way Conference Call 42

Conferencing a Held Call with an Active Call 43

Using the Phone Directories 43

Using Your Personal Directory 44

Using the Corporate Directory 45

Using the Call History Lists 45

Setting or Changing a Phone Password 46

Accessing Voicemail 47

Chapter 4: Using Advanced Phone Features 48

Configuring Privacy and Security 49

Blocking Caller ID 49

Blocking Anonymous Calls 49

Using Secure Call 50

Enabling and Using Dial Assistance 51

Creating Speed Dials 51

Creating Speed Dials on Unused Line Buttons 52

Creating Numerical Speed Dials 52

Using Speed Dials 53

Using the Paging Feature 53

Paging Another Phone 53

Paging a Group of Phones 53

Configuring Auto Answer 54

Monitoring and Accessing Another Phone 54

Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide 4

Contents

Customizing Your IP Phone Screen 55

Changing the IP Phone Screen Contrast 55

Changing the Screen Backlight Settings 55

Configuring the Phone Screen Saver 56

Turning on the Screen Saver 57

Using Ring Tones 58

Changing Your Ring Tone 58

Configuring Date and Time 58

Setting Your Phone’s Date and Time 58

Using Star Codes 59

Using the Interactive Voice Response Menu on the Cisco SPA501G 61

Advanced Procedures for Technical Support Personnel 63

Rebooting Your Phone 64

Chapter 5: Using the Phone Web User Interface 65

Logging in to the Phone Web User Interface 66

Making the Web Configuration Utility Viewable and Writable 67

Saving the Configuration Profile 68

Setting Voice System Parameters 68

Setting Voice Phone Parameters 69

Setting Voice User Parameters 70

Viewing Call History Lists 72

Using Your Personal Directory 73

Viewing Attendant Console Status 74

Appendix A: Where to Go From Here 75

Product Resources 75

Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide 5

Getting Started

This chapter provides an overview of this document and basic information about
your Cisco Small Business IP phone. It contains the following sections:

• About This Document, page 6

• Overview of the Cisco Small Business IP Phones, page 8

• Understanding Your Phone Lines and Buttons, page 9

1

• Using the Cisco Attendant Console, page 14

About This Document

This guide describes the concepts and tasks necessary to use and configure your
Cisco Small Business IP Phone.

The Cisco Small Business IP Phone features vary, depending on the type of call
control system that you are using and the customizations performed by your
phone system administrator. This document describes using the Cisco Small
Business IP Phones with a SIP phone system, such as a Broadsoft or Asterisk
system. If you are using your Cisco Small Business IP Phone with a Cisco Unified
Communications 500 Series, also see the Cisco Unified Communications Manager
Express Administrator Guide.

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 6

Getting Started

About This Document

Organization

1

This table describes the contents of each chapter in this document.

Title Description

Chapter 1 Getting Started A description of this book

and an overview of the Cisco
Small Business IP Phones.

Chapter 2 Installing Your Phone How to connect and install

your phone.

Chapter 3 Using Basic Call

Management Functions

Chapter 4 Using Advanced Phone

Features

Chapter 5 Using the Phone Web User

Interface

Appendix A Where to Go From Here Cisco provides a wide range

How to perform basic phone
tasks, such as placing and
answering calls, transferring
calls, setting up call
forwarding, and picking up
calls.

How to perform advanced
phone tasks, such as
configuring privacy and
security features, speed
dials, paging, and ring tones.

How to modify the phone
features by using the web
configuration utility.

of resources to help you
obtain the full benefits of the
Cisco SPA500 Series
phones. This appendix
provides links to many of
these resources.

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 7

Getting Started

Overview of the Cisco Small Business IP Phones

Overview of the Cisco Small Business IP Phones

The Cisco Small Business IP Phones are full-featured VoIP (Voice over Internet
Protocol) phones that provide voice communication over an IP network. The
phones include traditional features, such as call forwarding, redialing, speed
dialing, transferring calls, conference calling, and accessing voice mail. Calls can
be made or received with a handset, headset, or a speaker.

The Cisco Small Business IP phones contain Ethernet ports that link them to the
computer network. They also have secondary Ethernet ports that allow another
Ethernet device, such as a computer, to be connected to the network through the
IP phone.

Cisco Small Business IP phones require a separate power source. You can power
the phones by connecting them to a switch that provides Power over Ethernet
(PoE), or by using the optional a Cisco PA100 power adapter.

1

Caring for Your Phone

The Cisco Small Business IP phones are electronic devices that should not be
exposed to excessive heat, sun, cold, or water. To clean the equipment, wipe it
with a slightly moistened paper or cloth towel. Do not spray or pour cleaning
solution directly onto the device.

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 8

Getting Started

Understanding Your Phone Lines and Buttons

Understanding Your Phone Lines and Buttons

The parts of a SPA509G IP phone are shown in Figure 1. Other models are similar,
but might vary.

Figure1 SPA509G Phone Components

1

Numbered objects in Figure 1 described in the following table.

#Phone Feature Description

1 Handset Pick up to place or answer a call.

2 Message Waiting

indicator

3

IP phone screen Displays date and time, phone station name, line

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 9

Displays solid red when you have a new voice mail
message. Blinks red during an incoming call.

extensions, and softkey options (except on the
Cisco SPA501G).

Getting Started

Understanding Your Phone Lines and Buttons

#Phone Feature Description

4 Line keys Indicates phone line status. (Not available on the

1

Cisco SPA502G or Cisco SPA512G.)

When lit:

Green: Line is idle.

Red (steady): Line is active or in use.

Red (flashing): Line is on hold or there is an inbound call.

Orange: Line is unregistered (cannot be used).

These keys can also be programmed by your system
administrator to perform differently than described here
or to add functions such as speed dial, call pickup, or
monitor an extension.

5 Softkey buttons Press a softkey button to perform the action shown on

the label on the

Note: The Cisco SPA501G has the following four buttons:

Redial—Dials the last number called.

Cancel—Cancels an action (such as a transfer).

Conference—While on a call, press to start a

conference call and dial another number. After
the second party answers, press Conference again to
create the conference.

Transfer—Transfers a call.

6 Navigation button Press an arrow key to scroll left, right, up, or down

through items shown on the
on the Cisco SPA501G).

7 Messages button Press to access voice mail. (This feature must be set up

by your phone system administrator).

8 Hold button Press to place a call on hold.

IP phone screen.

IP phone screen (except

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 10

Getting Started

Understanding Your Phone Lines and Buttons

#Phone Feature Description

9 Setup button Press to access a menu to configure features and

10 Mute button Press to mute or unmute the phone. When phone is

11 Volume button Press + to increase the volume and - to lower the volume

1

preferences (such as your directory, status, and speed
dials), access your call history, set up functions (such as
call forwarding), and provide phone status information.

For the Cisco SPA501G, press Setup to access the
Interactive Voice Response (IVR) menu that allows you to
perform tasks such as getting the IP address of the
phone.

muted, the button is lit red. A blinking or steady red mute
button indicates the network connection cannot be
found.

of the handset, headset, speaker when the phone is off­hook, or ringer volume when the phone is on-hook.

12 Headset button Push to turn the headset on or off. When the headset is

on, the button is lit green.

13 Speaker button Push to turn the speaker on or off. When the speaker is

on, the button is lit green.

14 Keypad Use to dial phone numbers, enter letters, and choose

menu items.

Softkey Buttons

The softkey buttons on your phone display might vary depending on your phone
model and the phone system setup. (Softkey buttons are not available on the
Cisco SPA501G.) Press the Right Arrow or Left Arrow keys on the navigation
button to view additional softkey buttons.

Below is a partial listing of softkey buttons that might be available on your phone.
You might not have all of these softkey buttons on your phone, and you might have
additional buttons that are not listed here, as your phone administrator might
provide custom softkey buttons on your phone, such as a speed dial to a company
number, or a specialized program that runs on your phone. Contact your phone
administrator for more information.

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 11

Getting Started

Understanding Your Phone Lines and Buttons

Button Function

<< or >> Move left or right through an entry without deleting characters.

activ Activates screen saver mode.

add Add an entry.

bXfer Performs a blind call transfer (transferring a call without speaking to the

cancel Cancels any changes you have made. (Press before ok or save.)

cfwd Forwards all calls coming to your phone to a specified number.

-cfwd Clears call forwarding.

1

party to whom you are transferring the call.)

conf Initiates a conference call.

confLx Conferences active lines on the phone together.

delChr Deletes the last number or letter.

delete Deletes an entire item (for example, a number from the Call History list).

dial Dials a number.

dir Accesses phone directories.

dnd Do Not Disturb; prevents incoming calls from ringing your phone.

-dnd Clears Do Not Disturb.

edit Opens an item so that you can edit numbers or letters, or enable or

disable a feature.

grPick Allows you to answer a call ringing on an extension by discovering the

number of the ringing extension.

ignore Ignores an incoming call.

lcr Dials the Last Call Received.

miss Shows the Missed Calls list.

park Puts a call on hold at a designated “park” number. The call is parked on

the line until you unpark it or the caller disconnects. Must be configured
by your phone system administrator.

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 12

Getting Started

Understanding Your Phone Lines and Buttons

Button Function

pickup Answers a call ringing on another extension by entering the extension

phold Puts a call on hold on an active shared line.

redial Displays a list of recently dialed numbers.

resume Resumes a call that is on hold.

save Saves your changes.

1

number.

select Selects the highlighted item on the

starcode Allows you to enter a star code. See “Using Star Codes,” on page 59.

unpark Resumes a parked call.

xfer Performs a call transfer.

xferLx Transfers an active line on the phone to a called number.

y/n Enters a submenu and when pressed, toggles between Ye s or No to

enable or disable an option.

IP phone screen.

Using Keypad Shortcuts

When using the phone menus, you can use the keypad to enter the number shown
next to the menu or sub-menu item on the IP phone screen. (Not applicable to the
Cisco SPA501G.)

For example, to obtain your IP address on the Cisco SPA 504G, press the Setup
button and dial 9.

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 13

Getting Started

Using the Cisco Attendant Console

The IP address is displayed on the Network screen.

NOTE Menus and options vary depending on phone model.

Using the Cisco Attendant Console

The Cisco Attendant Consoles are accessory consoles for the Cisco SPA500
Series IP phones. The Cisco SPA500S provides 32 three-color (red, green, and
orange) programmable line buttons, and the Cisco SPA500DS provides 30
buttons. The Cisco Attendant Console attaches to the IP phone with the
attachment arm provided. It obtains power directly from the IP phone; it does not
require a separate power supply. Two Cisco Attendant Console units can be
attached to a single IP phone to monitor a total of 64 (SPA500S) or 60 (SPA500DS)
separate lines.

1

Detailed information on the installation of the Cisco Attendant Consoles are
provided in the Cisco Small Business SPA500S Attendant Console Quick Start

Guide and the Cisco Small Business SPA500DS 15-Button Digital Attendant
Console for SPA500 Family Phones Quick Start Guide.

Configuration of the Cisco Attendant Console and assignment of the line buttons is
typically performed by the phone system administrator and is not described in
this document. The Cisco Attendant Console can be configured by using the same
web configuration utility for the IP phone to which the Cisco Attendant Console is
attached. See the Cisco SPA300 Series, SPA500 Series, and WIP310
Administration Guide on Cisco.com for more information.

Changing the Cisco SPA500DS Attendant Console Display

The Cisco SPA500DS provides a backlit LCD display. The backlight is controlled
by the backlight settings of the phone display and is not separately configurable;
that is, the Cisco SPA500DS display is lit when the phone display is lit, and is off
when the phone display is off.

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 14

Getting Started

Using the Cisco Attendant Console

You can choose the font size (10 or 12 point) of the text displayed on the Cisco
SPA500DS. You can also configure the text contrast, or how dark the text appears
on the display. To configure these options from the phone:

STEP 1 Press the Setup button.

STEP 2 Scroll to Att. Cons. Preferences and press select.

STEP 3 Choose Font Size or Contrast from the menu and press edit:

• To change the font size, press option to switch between 10 and 12 point font.

• To change the display contrast, use the keypad to enter a number value from

STEP 4 Press save to save your changes.

1

Press ok to save.

1 to 30. The higher the number, the greater the contrast on the display. Press
ok to save.

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 15

Installing Your Phone

This chapter describes how to install your Cisco Small Business IP Phone and
connect it to your network. It contains the following sections:

• Before You Begin, page17

• Phone Connections, page 17

• Connecting the Handset, page 18

2

• Installing the Desk Stand or Wall Mount (Optional), page 19

• Connecting the Power, page 20

• Connecting Your Phone to the Network, page 21

• Connecting a PC to Your Phone, page 22

• Connecting Wired and Wireless Headsets, page 22

• Verifying Phone Startup, page 23

• Updating Your Phone Firmware, page 24

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 16

Installing Your Phone

!

Before You Begin

Before You Begin

Before you install and connect your phone, verify with your system administrator (if
applicable) that the network is ready for the phone. Read the safety notices, and
make sure you have all the phone parts and documentation.

CAUTION Do not plug a telephone line cord into the port marked AUX. The RJ-11 port marked

AUX is reserved for connection with the Cisco Attendant Console. It is not for use

as a telephone line port or IP device connection.

Phone Connections

2

The phone connections are shown in Figure 1.

Figure1 Phone Connections

1

8

2

3

4

5

6

7

284539

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 17

Installing Your Phone

!

Connecting the Handset

2

Numbered objects in Figure 1 are described in the following table.

#Description

1 Auxiliary port. (For use only with the Cisco Attendant Console.)

2 Upper slots.

3 Lower slots.

4PC port.

5 Network (switch) port.

6 Cable run.

7Handset port.

8 Power port. (Use only with a Cisco PA100 power adapter.)

Connecting the Handset

STEP 1 Turn the phone body over to expose the ports on the back of the device.

CAUTION Do not insert a telephone line cord into the auxiliary (AUX) port.

STEP 2 Insert the long end of the phone cord into the handset port on the phone body that

is marked with a phone symbol.

STEP 3 (Optional) Route the phone cord through the cable slot.

STEP 4 Insert the other end of the phone cord into the port at the bottom of the handset

(not shown).

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 18

Installing Your Phone

Installing the Desk Stand or Wall Mount (Optional)

Installing the Desk Stand or Wall Mount (Optional)

The phone can be set on a flat surface, such as a desk, or mounted to a wall. This
section describes the installation of the desk stand. If you are attaching a
Cisco SPA500S or SPA500DS attendant console, attach the console before
attaching the desk stand.

To mount the phone to the wall, you must use the MB100 wall mount bracket kit
(available separately). Do not attach the desk stand if you intend to mount the
phone to the wall. To mount the phone on the wall, follow the instructions included
with the wall mount.

To install the desk stand:

STEP 1 Connect the phone stand by lining up the tabs on the stand with the slots on the

phone body.

2

STEP 2 Slide the bottom tabs into the lower slots on the phone body and lightly press

down on the stand. It should easily slide into the upper stand slots. Do not force it.

Reverse the Handset Retention Tab

If you mount the phone to a vertical surface, such as a wall, you must reverse the
handset retention tab on the phone body so that the handset does not fall off the
phone when it is placed on the cradle.

STEP 1 Push the latch in.

STEP 2 Slide the retention tab up until it detaches from the phone.

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 19

Installing Your Phone

Connecting the Power

2

STEP 3 Rotate the tab 180° and re-insert into the phone base. The tab now catches the

slot in the handset when the handset is placed onto the cradle.

Connecting the Power

The Cisco 500 Series IP phones do not ship with power supplies. If you are not
using Power over Ethernet (PoE), you must order a Cisco PA100 power supply for
each phone.

If you are using Power over Ethernet (PoE) to power the phone, the phone receives
power when you connect an Ethernet cable from the phone SW port to a switch
that provides PoE. If you are using a Cisco PA100 power adapter, insert one end of
the power adapter into an outlet and insert the other end into the power port on
the phone body.

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 20

Installing Your Phone

Connecting Your Phone to the Network

Connecting Your Phone to the Network

The phone can be connected to the network by using a Cat5e or higher Ethernet
cable or through a wireless network connection.

Connecting Your Phone to the Wired Network

To connect the phone by using an Ethernet cable:

STEP 1 Insert one end of the Ethernet cable into the network port on the RJ-45 phone port

marked “SW.”

STEP 2 Insert the other end of the Ethernet cable into the device, such as a switch.

2

Connecting the Phone to the Wireless Network

You can use a wireless device, such as a Cisco Wireless-N Bridge for Phone
Adapters (WNBP), to connect the IP phone to a wireless network. This example
procedure requires the Cisco PA100 power adapter to provide power to the
Cisco WNBP. Cisco does not recommend connecting a PC to the network by using
the phone when it is operating wirelessly.

To connect your phone to the Cisco WNBP:

STEP 1 Configure the Cisco WNBP by using the Setup Wizard.

STEP 2 When instructed to do so by the Setup Wizard, insert the Ethernet cable of the

wireless bridge into the RJ-45 phone port marked SW, located on the back of the
IP phone base station.

STEP 3 Connect the power cable of the Cisco WNBP to the power port on the phone

base.

STEP 4 Connect one end of the IP phone power adapter into the power port of the

wireless bridge.

STEP 5 Connect the other end of the IP phone power adapter into an electrical outlet.

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 21

Installing Your Phone

Connecting a PC to Your Phone

Connecting a PC to Your Phone

A PC can be connected to the network through the phone. Cisco does not
recommend connecting a PC to the phone if the phone is connected to the
network wirelessly.

To connect a PC to your phone:

STEP 1 To provide network access to a PC, connect one end of a Cat5e or higher Ethernet

cable (not provided) to the PC port on the back of the phone body. See Figure 1.

STEP 2 Connect the other end of the Ethernet cable to the RJ-45 port on your PC.

2

Connecting Wired and Wireless Headsets

The IP phones support headsets from different manufacturers. For a list of
supported models, contact your reseller. Additional information can be found at the
manufacturer websites.

Each brand and type of headset might require different steps for connection.
Consult the documentation for your particular headset for more information. In
general, to connect a headset:

• Wireless—Connect the headset telephone cord into the telephone port on

the back of the IP Phone.

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 22

Installing Your Phone

Verifying Phone Startup

2

• Wired headsets—Connect the 2.5mm connector from the headset into the

headset port on the right side of the IP phone:

Verifying Phone Startup

After receiving power and network connectivity, the phone executes a boot-up
sequence. During this sequence, phones with screens display the Cisco logo and
then Initializing Network. All of the lights on the phone flash.

After your phone is successfully connected to the network and receives a basic
configuration, your phone line keys should glow green (on models with phone line
keys).

On models with screens, the phone displays the standard menu for the phone. The
date, name and number of the phone display on the top line of the IP phone screen.
At the bottom of the IP phone screen, softkeys are displayed over their associated
soft buttons.

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 23

Installing Your Phone

!

Updating Your Phone Firmware

On models with no screen, such as the Cisco SPA501G, the lines glow green and
you hear a dial tone when picking up the handset or pressing the speakerphone
button.

If the phone does not start, confirm your installation and connections. If these are
correct, try unplugging the phone and plugging it back in again. If you still do not
see the display, contact your phone administrator or Internet Telephony Service
Provider (ITSP).

Updating Your Phone Firmware

Your phone ships with pre-installed firmware. However, later firmware versions
might be available that add features and fix problems with your phone. It is
necessary to use the latest firmware for ideal performance.

2

CAUTION If you are using your phone with an Internet Telephony Service Provider system, do

not update your phone firmware without consulting your service provider. Your
provider can automatically update your phones without any action on your part
necessary.

To update your phone firmware, do one of the following:

• Download the firmware from Cisco.com and install it from your PC. (See the

next section for instructions.)

• Update by using the Cisco Voice System Setup Wizard (for example, if your

phone is part of a Cisco Voice System network). See the Cisco

System Setup Wizard User Guide

.

Voice

Determining Your Current Firmware Version

Cisco SPA502G, Cisco SPA504G, Cisco SPA508G, Cisco SPA509G,
Cisco SPA512G, Cisco SPA514G:

STEP 1 Press the Setup button.

STEP 2 Scroll to Product Info and press select.

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 24