Cisco SOHO 77 User Manual

Cisco 827 and SOHO 77 Routers Hardware Installation Guide

Corporate Headquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 526-4100

Customer Order Number: DOC-786854=

Text Part Number: 78-6854-03

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate radio-frequency energy. If it is not installed in accordance with Cisco’s installation instructions, it may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.

Modifying the equipment without Cisco’s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct any interference to radio or television communications at your own expense.

You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures:

• Turn the television or radio antenna until the interference stops.

• Move the equipment to one side or the other of the television or radio.

• Move the equipment farther away from the television or radio.

• Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses.)

Modifications to this product not authorized by Cisco Systems, Inc. could void the FCC approval and negate your authority to operate the product.

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, FormShare, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Pac ke t , PIX, Post-Routing, Pre-Routing, ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet, StrataView Plus, TeleRouter, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0502R)

Cisco 827 and SOHO 77 Routers Hardware Installation Guide

Audience v

Organization v

Conventions v

Audience

Preface

This preface describes the audience for, organization of, and conventions used in this guide. It also discusses related documentation and tells how to access electronic documentation.

This guide is intended for service technicians who have no experience installing routers but whose goal is to connect routers to networks as quickly as possible.

Organization

This guide is organized as follows:

Conventions

This section describes the conventions used in this guide.

Note Means reader take note. Notes contain helpful suggestions or references to additional information and

material.

• Chapter 1, “Product Overview”—Describes the Cisco 827 and SOHO 77 routers and their features.

• Chapter 2, “Installation”—Provides information on preinstallation, mounting, connecting, and

configuring the router, and verification of router connections.

• Chapter 3, “Troubleshooting”—Describes problems with the router and how to identify and solve

them.

• Appendix A, “Specifications and Cables”—Provides Cisco part numbers for cables that you can

order and contains port connector pinouts and specifications for cables that you might need to provide.

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Caution This symbol means reader be careful. In this situation, you might do something that could result in

equipment damage or loss of data.

Cisco 827 and SOHO 77 Routers Hardware Installation Guide

Conventions

Preface

Warning

Waarschuwing

Varoitus

Attention

Warnung

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with the standard practices for preventing accidents.

Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van standaard maatregelen om ongelukken te voorkomen.

Tämä varoitusmerkki merkitsee vaaraa. Olet tilanteessa, joka voi johtaa ruumiinvammaan. Ennen kuin työskentelet minkään laitteiston parissa, ota selvää sähkökytkentöihin liittyvistä vaaroista ja tavanomaisista onnettomuuksien ehkäisykeinoista.

Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant causer des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers posés par les circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents.

Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu einer Körperverletzung führen könnte. Bevor Sie mit der Arbeit an irgendeinem Gerät beginnen, seien Sie sich der mit elektrischen Stromkreisen verbundenen Gefahren und der Standardpraktiken zur Vermeidung von Unfällen bewußt.

Avvertenza

Advarsel

Aviso

Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di lavorare su qualsiasi apparecchiatura, occorre conoscere i pericoli relativi ai circuiti elettrici ed essere al corrente delle pratiche standard per la prevenzione di incidenti.

Dette varselsymbolet betyr fare. Du befinner deg i en situasjon som kan føre til personskade. Før du utfører arbeid på utstyr, må du vare oppmerksom på de faremomentene som elektriske kretser innebærer, samt gjøre deg kjent med vanlig praksis når det gjelder å unngå ulykker.

Este símbolo de aviso indica perigo. Encontra-se numa situação que lhe poderá causar danos físicos. Antes de começar a trabalhar com qualquer equipamento, familiarize-se com os perigos relacionados com circuitos eléctricos, e com quaisquer práticas comuns que possam prevenir possíveis acidentes.

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Preface

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation DVD

Cisco documentation and additional literature are available in a Documentation DVD package, which may have shipped with your product. The Documentation DVD is updated regularly and may be more current than printed documentation. The Documentation DVD package is available as a single unit.

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Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.

Cisco 827 and SOHO 77 Routers Hardware Installation Guide

vii

Documentation Feedback

Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

Cisco Marketplace:

http://www.cisco.com/go/marketplace/

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

• Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from

the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

• Nonregistered Cisco.com users can order documentation through a local account representative by

calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 1 800 553-NETS (6387).

Preface

Documentation Feedback

You can send comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems Attn: Customer Document Ordering 170 West Tasman Drive San Jose, CA 95134-9883

We appreciate your comments.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you can perform these tasks:

• Report security vulnerabilities in Cisco products.

• Obtain assistance with security incidents that involve Cisco products.

• Register to receive security information from Cisco.

viii

A current list of security advisories and notices for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

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Preface

If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:

• Emergencies— security-alert@cisco.com

• Nonemergencies— psirt@cisco.com

Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive

information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one that has the most recent creation date in this public key server list:

http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&exact=on

Obtaining Technical Assistance

In an emergency, you can also reach PSIRT by telephone:

• 1 877 228-7302

• 1 408 525-6532

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

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http://tools.cisco.com/RPF/register/register.do

Cisco 827 and SOHO 77 Routers Hardware Installation Guide

Obtaining Technical Assistance

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting

a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Too l s & R e sou r c es link under Documentation & Tools. Choose Cisco Product

Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID

or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

Preface

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227) EMEA: +32 2 704 55 55 USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Cisco 827 and SOHO 77 Routers Hardware Installation Guide

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Preface

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

• Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit

Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

• Cisco Press publishes a wide range of general networking, training and certification titles. Both new

and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

• Pack et magazine is the Cisco Systems technical user magazine for maximizing Internet and

networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

• iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies

learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

• Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering

professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

• World-class networking training is available from Cisco. You can view current offerings at

this URL:

http://www.cisco.com/en/US/learning/index.html

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Cisco 827 and SOHO 77 Routers Hardware Installation Guide

Obtaining Additional Publications and Information

Preface

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Cisco 827 and SOHO 77 Routers Hardware Installation Guide

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CHA P TER

Product Overview

The Cisco 827 and SOHO 77 routers can connect a corporate telecommuter or small office to an Internet service provider (ISP) over asymmetric digital subscriber line (ADSL) lines to the following types of networks:

• Corporate LANs

• Internet

The routers are capable of bridging and multiprotocol routing between LAN and WAN ports.

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Cisco 827 and SOHO 77 Routers Hardware Installation Guide

1-1

Features

Table 1-1 summarizes the features of the Cisco 827 series and SOHO 77 series routers.

Table 1-1 Cisco 827 and SOHO 77 Routers Features Summary

Feature Routers Description

10BASE-T Ethernet port(s)

ADSL port All Provides connection to ADSL network.

Telephone ports Cisco 827-4V Provides connection to telephone or fax machine

Flash memory

All Provides connection to 10BASE-T (10-Mbps) Ethernet

networks. Compatible with 10/100-Mbps devices.

connected to telephone services through ADSL line.

• Cisco 827-4V

• Cisco 827H

• 12 MB of Flash memory.

Chapter 1 Product Overview

Dynamic RAM (DRAM)

• Cisco 827

• SOHO 77H

• SOHO 77

• Cisco 827-4V

• Cisco 827H

• Cisco 827

• SOHO 77H

• SOHO 77

• 12 MB of Flash memory.

• 8 MB of Flash memory.

• 16 MB of DRAM and 8-MB DIMM card.

• 16 MB of DRAM. Supports 4-,8-, or 16-MB DIMMS.

• 16 MB of DRAM.

Ease of installation All Color-coded ports and cables to reduce the chance of

error.

Cisco IOS software All Supports Cisco IOS software.

Cisco Router Web Setup

All Provides a web-based software tool for basic

configurations.

Console port All Provides connection to terminal or PC for

troubleshooting and for software configuration using command-line interface.

Cable lockable

Locking power

• Cisco 827-4V

• Cisco 827

• SOHO 77

All Locks power connector in place.

Provides complementary feature for physically securing router.

connector

Wall-mounting feature All Brackets on router bottom provide for mounting the

router on a wall or vertical surface.

Router Overview

Table 1-2 tells how many Ethernet and telephone ports each Cisco 827 router and SOHO 77 router has.

Cisco 827 and SOHO 77 Routers Hardware Installation Guide

1-2

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Chapter 1 Product Overview

Front Panels

Router Overview

Table 1-2 Router Ports

Router Ethernet Ports Telephone Ports

Cisco 827-4V 1 4

Cisco 827H 4 0

Cisco 827 1 0

SOHO 77H 4 0

SOHO 77 1 0

Figure 1-1 through Figure 1-3 show the front panels of the Cisco 827 routers.

Figure 1-1 Cisco 827-4V Front Panel

1 - 2 - 3 - 4

PHONE

Figure 1-2 Cisco 827H Front Panel

Figure 1-3 Cisco 827 Front Panel

RXD

TXD

ADSL

RXD

TXD

ADSL

RXD

TXD

ADSL

RXD

ETHERNET

CISCO 800

ETHERNET

CISCO 800

RXD

ETHERNET

CISCO 800

TXD

SERIES

RXD

TXD

SERIES

TXD

SERIES

65611

65574

65612

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Figure 1-4 and Figure 1-5 show the front panels of the SOHO 77 routers.

Cisco 827 and SOHO 77 Routers Hardware Installation Guide

1-3

Router Overview

Chapter 1 Product Overview

Figure 1-4 SOHO 77H Front Panel

Back Panels

RXD

TXD

ETHERNET

CISCO SOHO

SERIES

Figure 1-5 SOHO 77 Front Panel

RXD

TXD

ADSL

RXD

TXD

ETHERNET

CISCO SOHO

SERIES

Figure 1-6 through Figure 1-8 show the back panels of the Cisco 827 routers.

65731

65732

Figure 1-6 Cisco 827-4V Back Panel

Cable lock

Physically secures router

TO HUB TO PC

TO HUB/TO PC button

Determines cable type for Ethernet device connection.

Ethernet port

Connects to Ethernet network device

ETHERNET

CONSOLE

ADSL

Console port

Connects to PC or terminal

ADSL port

Connects to external wall jack

Model Cisco 827-4V

PHONE

143

Power switch

= On. = Standby or no power output

+5,+12,-12,-24,-71 VDC

65566

Locking power connector

Connects to power supply

1-4

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+ 36 hidden pages

Cisco SOHO 77 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Audience

Preface

Organization

Conventions

Related Documentation

Obtaining Documentation

Cisco.com

Documentation DVD

Documentation Feedback

Ordering Documentation

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Obtaining Technical Assistance

Cisco Technical Support Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information

Product Overview

Features

Router Overview

Front Panels

Back Panels