Cisco Systems SMTP User Manual

Download

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway

Release 5.4 July 28, 2006

Corporate Headquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 526-4100

Text Part Number: OL-11018-01

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, FormShare, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Pack e t, PIX, Post-Routing, Pre-Routing, ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0601R)

IMPLIED, INCLUDING, WITHOUT

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

Preface v

Purpose v

Audience v

Naming Conventions v

Documentation Conventions vi

Cisco Unified MeetingPlace Documentation vii

Obtaining Documentation vii

Cisco.com vii Product Documentation DVD viii Ordering Documentation viii

Documentation Feedback viii

CHAPTER

Cisco Product Security Overview viii

Reporting Security Problems in Cisco Products ix

Obtaining Technical Assistance x

Cisco Technical Support & Documentation Website x Submitting a Service Request x Definitions of Service Request Severity xi

Obtaining Additional Publications and Information xi

1 Introducing Cisco Unified MeetingPlace SMTP E-Mail Gateway 1-1

About Cisco Unified MeetingPlace SMTP E-Mail Gateway 1-1

How E-Mail Notification Works 1-1

2 Installing Cisco Unified MeetingPlace SMTP E-Mail Gateway 2-1

Preparing for the Installation 2-1

Installing the Cisco Unified MeetingPlace Gateway SIM 2-2

Installing Cisco Unified MeetingPlace SMTP E-Mail Gateway 2-3

Verifying the Cisco Unified MeetingPlace SMTP E-Mail Gateway Installation 2-5

CHAPTER

OL-11018-01

Stopping and Restarting the Cisco Unified MeetingPlace SMTP E-Mail Gateway 2-5

Uninstalling Cisco Unified MeetingPlace SMTP E-Mail Gateway 2-6

3 Configuring the Cisco Unified MeetingPlace SMTP E-Mail Gateway for Operation 3-1

Accessing and Configuring the Cisco Unified MeetingPlace Gateway Configurations Tool 3-1

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

iii

Contents

Understanding the Configuring the E-Mail Gateway Dialog Box 3-2

Setting E-Mail Notification Parameters 3-3

Understanding the Notifications Dialog Box 3-4

Changing the Cisco Unified MeetingPlace Gateway SIM Configuration 3-5

Understanding the Gateway SIM Configuration Page and the MeetingPlace Server Entry Dialog

3-6

Box

CHAPTER

4 Customizing Meeting Notifications 4-1

About Notification Templates 4-1

How to Customize a Notification Template 4-2

Accessing Notification Templates 4-2 Identifying Notification Templates 4-3 Modifying the Content of a Notification Template 4-3

How to Add Access Information in MeetingTime 4-5

Activating Notification About Meeting Schedules 4-6

5 Troubleshooting 5-1

Resolving Connectivity Problems 5-1

Resolving Attend Link Problems 5-2

Resolving Meeting Notification Problems 5-2

Resolving Notification Language Problems 5-4

Resolving Notification Time Zone Problems 5-5

Resolving Problems with Meeting Attachments 5-6

APPENDIX

NDEX

A Tags You Can Use in Notification Templates A-1

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

OL-11018-01

Preface

See the following sections:

• Purpose, page v

• Audience, page v

• Naming Conventions, page v

• Documentation Conventions, page vi

• Cisco Unified MeetingPlace Documentation, page vii

• Obtaining Documentation, page vii

• Documentation Feedback, page viii

• Cisco Product Security Overview, page viii

• Obtaining Technical Assistance, page x

• Obtaining Additional Publications and Information, page xi

Purpose

This guide describes how to install, configure and manage Cisco Unified MeetingPlace SMTP E-Mail Gateway.

Audience

This guide is for Cisco Unified MeetingPlace system administrators. It assumes the following:

• You have a thorough understanding of voice and data terminology and concepts.

• You are familiar with Cisco Unified MeetingPlace and networking concepts.

Naming Conventions

Previous releases of Cisco Unified MeetingPlace Audio Server were called “MeetingPlace Server” or “MeetingServer.” In this guide, “Cisco Unified MeetingPlace Audio Server” refers to all releases past and present.

Table 1 describes terms used throughout the Cisco Unified MeetingPlace set of documents.

OL-11018-01

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

Preface

Documentation Conventions

Ta b l e 1 Product Naming Conventions

Term Definition Referred to in This Document As

Cisco Unified MeetingPlace 8100 series server

Cisco Unified MeetingPlace 8106 Server

Cisco Unified MeetingPlace 8112 Server

Cisco Unified MeetingPlace Audio Server

Cisco Unified MeetingPlace Audio Server system

Cisco Unified MeetingPlace MeetingNotes

Cisco Unified MeetingPlace MeetingTime

Cisco MCS Unified CallManager Appliance

Cisco Unified MeetingPlace Web Conferencing server

Includes Cisco Unified MeetingPlace 8106 and Cisco Unified MeetingPlace 8112 servers.

Hardware on which Cisco Unified MeetingPlace Audio Server runs.

This server was called M3 in Release 5.2 and earlier.

Software that runs on the Cisco Unified MeetingPlace 8100 series server.

Cisco Unified MeetingPlace 8106 or Cisco Unified MeetingPlace 8112 running Cisco Unified MeetingPlace Audio Server.

A Cisco Unified MeetingPlace Audio Server feature by which users record meetings and listen to meeting recordings.

Windows desktop software through which system administrators can access and configure Cisco Unified MeetingPlace Audio Server.

Hardware on which Cisco Unified MeetingPlace applications are installed.

A Cisco MCS installed with Cisco Unified MeetingPlace Web Conferencing.

Cisco Unified MeetingPlace 8100 series

Cisco Unified MeetingPlace 8106

Cisco Unified MeetingPlace 8112

Cisco Unified MeetingPlace Audio Server

Cisco Unified MeetingPlace Audio Server system

Audio Server system

MeetingNotes

MeetingTime

Cisco MCS

web server

All references to a “web server” in this guide refer to the Cisco Unified MeetingPlace Web Conferencing server.

Documentation Conventions

Ta b l e 2 Conventions for Cisco Unified MeetingPlace Documentation

Convention Description

boldfaced text Used for:

• Commands that you must enter exactly as shown.

• Key and button names.

• Information that you enter.

italicized text Used for arguments for which you supply values.

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

OL-11018-01

Preface

Cisco Unified MeetingPlace Documentation

Table 2 Conventions for Cisco Unified MeetingPlace Documentation (continued)

Convention Description

[ ]

(square brackets)

text in Courier font Used for information that appears on the screen.

(caret)

< >

(angle brackets)

Cisco Unified MeetingPlace documentation also uses the following conventions:

Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the

document.

Used for elements that are optional.

Used to indicate use of the Control key. (For example, ^D means press the Control and D keys simultaneously.)

Used for nonprinting characters, such as passwords.

Caution Means reader be careful. In this situation, you might do something that could result in equipment damage

or loss of data.

Cisco Unified MeetingPlace Documentation

For descriptions and locations of Cisco Unified MeetingPlace documentation on Cisco.com, see the Documentation Guide for Cisco Unified MeetingPlace. The document is shipped with Cisco Unified MeetingPlace and is available at

http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_documentation_roadmaps_list.htm l.

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/techsupport

OL-11018-01

You can access the Cisco website at this URL:

http://www.cisco.com

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

vii

Documentation Feedback

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Product Documentation DVD

The Product Documentation DVD is a comprehensive library of technical product documentation on a portable medium. The DVD enables you to access multiple versions of installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the same HTML documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .PDF versions of the documentation available.

The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Ordering Documentation

Preface

Registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this

http://www.cisco.com/go/marketplace/

Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800

to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by

calling

011 408 519-5055. You can also order documentation by e-mail at

tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada,

or elsewhere at 011 408 519-5001.

URL:

Documentation Feedback

You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.

You can submit comments about Cisco documentation by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems Attn: Customer Document Ordering 170 West Tasman Drive San Jose, CA 95134-9883

We appreciate your comments.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

viii

OL-11018-01

Preface

From this site, you will find information about how to:

• Report security vulnerabilities in Cisco products.

• Obtain assistance with security incidents that involve Cisco products.

• Register to receive security information from Cisco.

A current list of security advisories, security notices, and security responses for Cisco products is available at this

URL:

http://www.cisco.com/go/psirt

To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:

Cisco Product Security Overview

URL:

• For Emergencies only — security-alert@cisco.com

An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.

• For Nonemergencies — psirt@cisco.com

In an emergency, you can also reach PSIRT by telephone:

• 1 877 228-7302

• 1 408 525-6532

Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to

encrypt any sensitive information that you send to Cisco . P SIRT can wo r k with information that has been encrypted with PGP versions

2.x through 9.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this

URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

The link on this page has the current PGP key ID in use.

If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers before sending any sensitive material to find other means of encrypting the data.

OL-11018-01

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this

URL:

Preface

http://tools.cisco.com/RPF/register/register.do

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting

a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose

Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by

product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227) EMEA: +32 2 704 55 55 USA: 1 800 553-2447

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

OL-11018-01

Preface

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of the network is impaired, while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

• The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief

product overviews, key features, sample part numbers, and abbreviated technical specifications for many Cisco products that are sold through channel partners. It is updated twice a year and includes the latest Cisco offerings. To order and find out more about the Cisco Product Quick Reference Guide, go to this URL:

http://www.cisco.com/go/guide

• Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo

merchandise. Visit Cisco Marketplace, the company store, at this

http://www.cisco.com/go/marketplace/

• Cisco Press publishes a wide range of general networking, training and certification titles. Both new

and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this

http://www.ciscopress.com

• Pack et magazine is the Cisco Systems technical user magazine for maximizing Internet and

networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this

URL:

http://www.cisco.com/packet

URL:

OL-11018-01

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

Obtaining Additional Publications and Information

• iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies

learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

or view the digital edition at this URL:

http://ciscoiq.texterity.com/ciscoiq/sample/

• Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering

professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this

http://www.cisco.com/ipj

• Networking products offered by Cisco Systems, as well as customer support services, can be

obtained at this

http://www.cisco.com/en/US/products/index.html

• Networking Professionals Connection is an interactive website for networking professionals to share

questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this

http://www.cisco.com/discuss/networking

• World-class networking training is available from Cisco. You can view current offerings at

this

URL:

Preface

URL:

http://www.cisco.com/en/US/learning/index.html

xii

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

OL-11018-01

CHA P TER

Introducing Cisco Unified MeetingPlace SMTP E-Mail Gateway

See the following sections in this chapter:

• About Cisco Unified MeetingPlace SMTP E-Mail Gateway, page 1-1

• How E-Mail Notification Works, page 1-1

About Cisco Unified MeetingPlace SMTP E-Mail Gateway

Cisco Unified MeetingPlace SMTP E-Mail Gateway is a Cisco Unified MeetingPlace application that you install on a Microsoft Windows server. This application allows Cisco Unified MeetingPlace to use your corporate Simple Mail Transfer Protocol (SMTP) e-mail server to distribute e-mail notifications to invited participants about meetings that are scheduled by using Cisco Unified MeetingPlace. Cisco Unified MeetingPlace SMTP E-Mail Gateway distributes e-mail notifications when a meeting is scheduled, changes are made, or the meeting is canceled.

The Cisco Unified MeetingPlace SMTP E-Mail Gateway allows you to do the following:

• Distribute e-mail notifications for scheduled, rescheduled, or canceled Cisco Unified MeetingPlace

meetings

• Distribute meeting attachments with meeting notifications

• Provide a link in the e-mail notification that users can use to join the audio, data, or video portion

of a Cisco Unified MeetingPlace meeting

• Notify the meeting scheduler that consecutive meetings have not been attended or that the term set

for scheduled meetings is about to expire

How E-Mail Notification Works

The following is an overview of how Cisco Unified MeetingPlace distributes e-mail notification to users who are invited to attend a meeting:

1. A user schedules a meeting in Cisco Unified MeetingPlace.

2. The Cisco Unified MeetingPlace Audio Server places a notification of the schedule in a post office

box.

3. Cisco Unified MeetingPlace SMTP E-Mail Gateway then completes the following:

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

OL-11018-01

1-1

How E-Mail Notification Works

–

Chapter 1 Introducing Cisco Unified MeetingPlace SMTP E-Mail Gateway

Gets the schedule notification from the post office.

Verifies that the user profile of the scheduler is configured to send notifications.

Reviews the schedule and determines which notification template to use to create the e-mail messages that will be distributed to the invited participants.

Verifies that the user profiles of meeting invitees are configured to receive notification.

Uses the information in the schedule and in Cisco Unified MeetingPlace user profiles to create an e-mail message for each invited participant.

Passes these messages to the corporate SMTP e-mail server to distribute to the participants.

1-2

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

OL-11018-01

CHA P TER

Installing Cisco Unified MeetingPlace SMTP E-Mail Gateway

This chapter describes how to install Cisco Unified MeetingPlace SMTP E-Mail Gateway.

See the following sections:

• Preparing for the Installation, page 2-1

• Installing the Cisco Unified MeetingPlace Gateway SIM, page 2-2

• Installing Cisco Unified MeetingPlace SMTP E-Mail Gateway, page 2-3

• Verifying the Cisco Unified MeetingPlace SMTP E-Mail Gateway Installation, page 2-5

• Stopping and Restarting the Cisco Unified MeetingPlace SMTP E-Mail Gateway, page 2-5

• Uninstalling Cisco Unified MeetingPlace SMTP E-Mail Gateway, page 2-6

Preparing for the Installation

To prepare for the Cisco Unified MeetingPlace SMTP E-Mail Gateway installation, complete the following tasks:

• Verify that you have the supported system requirements by reviewing the System Requirements for

Cisco Unified MeetingPlace, at

http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html.

• Fill in Table 2-1 so you have all of the information needed to complete the installation.

• If applicable, uninstall the current release of Cisco Unified MeetingPlace SMTP E-Mail Gateway

by doing the procedure in the

section on page 2-6.

Note If you have customized notification templates, we recommend that you save those templates in a

different file or using a different extension before you install this software. This installation can overwrite your current templates with new templates that include features that are new in this software. You can use the templates that you save to customize the new templates. See the

Templates” section on page 4-2 for information about how to access the current notification templates.

“Uninstalling Cisco Unified MeetingPlace SMTP E-Mail Gateway”

“Accessing Notification

OL-11018-01

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

2-1

Chapter 2 Installing Cisco Unified MeetingPlace SMTP E-Mail Gateway

Installing the Cisco Unified MeetingPlace Gateway SIM

Ta b l e 2-1 Preinstallation Checklist

Description Value

1 All requirements are in place. See the System Requirements for Cisco Unified

MeetingPlace at

http://www.cisco.com/en/US/products/sw/ps5664/ps566 9/prod_installation_guides_list.html.

2 The hostname or IP address of the Cisco Unified

MeetingPlace Audio Server.

3 The SMTP server. The corporate e-mail server name:

4 If authentication is required for the Cisco Unified

MeetingPlace SMTP E-Mail Gateway to access the corporate SMTP e-mail server, you need to supply the account name and password.

5 The hostname or IP address of the Cisco Unified

MeetingPlace Web Conferencing system (if installed).

Cisco Unified MeetingPlace hostname/IP address: ______________________________

______________________________

Account name: _____________________

Password: _____________________

Cisco Unified MeetingPlace Web hostname/IP address: ______________________________

Note You can enter two hostnames: one for the internal

web server and one for the external web server. You can use the same name for both servers.

Installing the Cisco Unified MeetingPlace Gateway SIM

You must install Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4 or later on a computer on which Cisco Unified MeetingPlace Gateway System Integration Manager (SIM) Release is installed.

If Gateway SIM is already installed on the computer, skip to the “Installing Cisco Unified MeetingPlace

SMTP E-Mail Gateway” section on page 2-3.

To Install the Cisco Unified MeetingPlace Gateway SIM

Step 1 Insert the Cisco Unified MeetingPlace Gateway SIM Service CD in the computer that you want to use

to install Cisco Unified MeetingPlace SMTP E-Mail Gateway.

The InstallShield Wizard launches automatically and the Welcome to the InstallShield Wizard for Gateway SIM dialog box appears.

Step 2 Click Next. The Choose Destination Location dialog box appears.

Step 3 Select the Program folder in which you want the Gateway SIM to reside and click Next.

5.2 or later

2-2

The Gateway SIM files are installed. The InstallShield Complete page appears.

Step 4 Click Finish.

The MeetingPlace Entry dialog box appears.

Step 5 Enter the hostname or IP address of the primary Cisco Unified MeetingPlace Audio Server to which you

want the Gateway SIM to connect.

The MeetingPlace Client IP Address dialog box appears.

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

OL-11018-01

Chapter 2 Installing Cisco Unified MeetingPlace SMTP E-Mail Gateway

Installing Cisco Unified MeetingPlace SMTP E-Mail Gateway

Step 6 In the field, enter the IP address of the computer on which you want to install Gateway SIM and click

Next.

The installation completes and the Cisco Unified MeetingPlace Gateway SIM icon (an orange door) appears on the system tray.

Installing Cisco Unified MeetingPlace SMTP E-Mail Gateway

Before installing Cisco Unified MeetingPlace SMTP E-Mail Gateway, make sure that you have administrator privileges on the Windows system on which you are installing the software.

If you have customized notification templates, we recommend that you save those templates in a different file or by using a different extension before you install this software. This installation can overwrite your current templates with new templates that include features that are new in this software. You can use the templates that you save to customize the new templates. See the

Templates” section on page 4-2 for information about how to access the current notification templates.

To Install the Cisco Unified MeetingPlace SMTP E-Mail Gateway

“Accessing Notification

Step 1 Insert the Cisco Unified MeetingPlace SMTP E-Mail Gateway CD in the computer that you want to use

to install Cisco Unified MeetingPlace SMTP E-Mail Gateway.

The InstallShield Wizard launches automatically and the Welcome to the InstallShield Wizard for E-Mail Gateway dialog box appears.

Step 2 Click Next.

The InstallShield Wizard extracts the files needed to install Cisco Unified MeetingPlace SMTP E-Mail Gateway on your computer and prepares for the remainder of the setup process. The Welcome to the InstallShield Wizard dialog box appears.

Step 3 Click Next. The Choose Destination Location dialog box appears.

Step 4 In the Choose Destination Location dialog box, click Next.

The default value installs the files in the C:\ Programs Files folder. Use the Browse button and select a different location if you want to install these files elsewhere. The MeetingPlace Web Hostname dialog box appears.

Step 5 Identify the Cisco Unified MeetingPlace web servers that you want the Cisco Unified MeetingPlace

SMTP E-Mail Gateway to use as follows:

• Leave these fields blank if the web server is not installed.

• In the Web 1 field, enter the hostname or IP address of the Cisco Unified MeetingPlace web server

that you want the Cisco Unified MeetingPlace SMTP E-Mail Gateway to use.

• In the Web 2 field, enter the hostname or IP address of the DMZ Web server when DMZ is used.

OL-11018-01

Note The Cisco Unified MeetingPlace Web hostname can be in any format (such as

ServerName.CompanyName.com) as long as the server can respond to a ping request for that entry.

Step 6 Click Next. The SMTP Server Information dialog box appears.

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

2-3

Installing Cisco Unified MeetingPlace SMTP E-Mail Gateway

Step 7 In the SMTP Server Information dialog box, do the following:

a. In the Server field, enter the hostname or IP address of the corporate SMTP e-mail server that you

want to use.

b. In the Port field, enter the port number you want the Cisco Unified MeetingPlace SMTP E-Mail

Gateway to use to communicate with the corporate SMTP e-mail server.

c. Click Next. The SMTP Server Authentication dialog box appears.

Step 8 In the SMTP Server Authentication dialog box, select one of the following options:

• Click No, My Server Does Not Require Authentication when the corporate SMTP e-mail server

you want the Cisco Unified MeetingPlace SMTP E-Mail Gateway to use does not require authentication to log in. (This is the default value.) Click Next.

• Click Yes, My Server Requires Authentication when the corporate SMTP e-mail server you want

the Cisco Unified MeetingPlace SMTP E-Mail Gateway to use requires authentication to log in. Click Next.

Step 9 Click Ye s in the authentication message box that appears.

The SMTP Server Login dialog box appears.

Step 10 Do the following:

a. In the Account field, enter the name that you want the Cisco Unified MeetingPlace SMTP E-Mail

Gateway to use to log in to the corporate SMTP e-mail server.

Chapter 2 Installing Cisco Unified MeetingPlace SMTP E-Mail Gateway

b. In the Password field, enter the password you want the Cisco Unified MeetingPlace SMTP E-Mail

Gateway to use to log in to the corporate SMTP e-mail server.

c. In the Re-enter field, enter the password that you want the Cisco Unified MeetingPlace SMTP

E-Mail Gateway to use to log in to the corporate SMTP e-mail server.

d. Click Next. The Program Folder dialog box appears.

Step 11 In the Program Folder dialog box, click Next. The Start Copying Files dialog box appears.

Step 12 Verify that the target folder is correct and click Next to continue.

The files start to copy to the folder.

If you are upgrading your Cisco Unified MeetingPlace SMTP E-Mail Gateway, a prompt regarding the templates appears.

Step 13 In the notification page, do one of the following:

• Click Ye s to overwrite your current templates.

Note You will need to set the parameters in the new template. Save all the .tpl files under the

MeetingPlace SMTP E-Mail Gateway folder into a backup folder on your hard drive.

• Click No to retain your current templates.

Features and functions that are new in this software version may not appear, and the software may not function properly.

Step 14 If you are upgrading your Cisco Unified MeetingPlace SMTP E-Mail Gateway, a prompt regarding the

read-only files appears. If the read-only prompt appears, we recommend that you select Ye s.

These .dll files are newer versions of existing Windows server files. The Cisco Unified MeetingPlace SMTP E-Mail Gateway may not function properly if these files are not updated.

2-4

The InstallShield Wizard Complete dialog box appears.

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

OL-11018-01

Chapter 2 Installing Cisco Unified MeetingPlace SMTP E-Mail Gateway

Verifying the Cisco Unified MeetingPlace SMTP E-Mail Gateway Installation

Step 15 Click Finish.

Note If the InstallShield Wizard was unable to copy certain files during the installation because these

files were in use, you will be prompted to reboot your system. When the system reboots, all of the copied files will be installed correctly.

Verifying the Cisco Unified MeetingPlace SMTP E-Mail Gateway Installation

After you complete the Cisco Unified MeetingPlace SMTP E-Mail Gateway installation, do the following tests to verify that all the components are functioning correctly:

• Schedule a Cisco Unified MeetingPlace meeting and invite one or two users. Verify that the invited

users receive an e-mail meeting notification.

If your users do not receive a notification, see the “Resolving Connectivity Problems” section on

page 5-1, and the “Resolving Meeting Notification Problems” section on page 5-2.

• Cancel and reschedule a Cisco Unified MeetingPlace meeting. Verify that invited users receive

e-mail notifications about the meeting change.

If your users do not receive a notification, see the “Resolving Meeting Notification Problems”

section on page 5-2.

• When Cisco Unified MeetingPlace Web Conferencing is installed, use that application to schedule

a meeting and verify that the click-to-attend link works.

Stopping and Restarting the Cisco Unified MeetingPlace SMTP E-Mail Gateway

Caution Never restart the Cisco Unified MeetingPlace SMTP E-Mail Gateway service without first stopping the

Cisco Unified MeetingPlace Notification Gateway service.

Do the following procedure to stop and restart the Cisco Unified MeetingPlace SMTP E-Mail Gateway.

To Stop and Restart the Cisco Unified MeetingPlace SMTP E-Mail Gateway

Step 1 Stop the MeetingPlace Notification Gateway service.

a. On the server where Cisco Unified MeetingPlace SMTP E-Mail Gateway is installed, click Start >

Settings > Control Panel > Services.

b. Right-click MeetingPlace Notification Gateway and choose Stop.

OL-11018-01

The MeetingPlace Notification Gateway and MeetingPlace SMTP Gateway services stop.

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

2-5

Chapter 2 Installing Cisco Unified MeetingPlace SMTP E-Mail Gateway

Uninstalling Cisco Unified MeetingPlace SMTP E-Mail Gateway

Step 2 If you stopped the MeetingPlace SMTP Gateway service before you stopped the MeetingPlace

Notification Gateway service in

Step 1, verify that both the MeetingPlace Notification Gateway service

and MeetingPlace SMTP Gateway service are stopped.

Step 3 Start the MeetingPlace SMTP Gateway service.

The MeetingPlace SMTP Gateway and MeetingPlace Notification Gateway services start.

Uninstalling Cisco Unified MeetingPlace SMTP E-Mail Gateway

We recommend that you uninstall an earlier release of Cisco Unified MeetingPlace SMTP E-Mail Gateway before you install the current release.

To Uninstall Cisco Unified MeetingPlace SMTP E-Mail Gateway

Step 1 Choose Start > Settings > Control Panel > Add/Remove Programs. The Add/Remove Programs

dialog box appears.

Step 2 Click MeetingPlace E-Mail Gateway and click Change/Remove.

Step 3 When prompted to confirm file deletion, click Yes .

Step 4 Launch Windows Explorer.

Step 5 Choose <drive>:\Program Files\Cisco Systems.

Step 6 Delete the “MeetingPlace E-Mail Gateway” folder.

Step 7 On the Windows desktop choose Start > Run.

Step 8 Enter regedit.

Step 9 Click HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Services.

Step 10 Delete the MPNotify folder.

Step 11 Click HKEY_LOCAL_MACHINE > SOFTWARE > Latitude.

Step 12 Delete the MeetingPlace E-Mail Gateway folder.

Step 13 Click Start > Settings > Control Panel > Services.

Step 14 Reboot the computer.

Step 15 After the computer reboots, launch Windows Explorer and click C: > WINNT > system32.

Step 16 Delete mpnotify.exe.

2-6

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

OL-11018-01

CHA P TER

Configuring the Cisco Unified MeetingPlace SMTP E-Mail Gateway for Operation

This chapter describes how to configure your Cisco Unified MeetingPlace SMTP E-Mail Gateway for operation.

See the following sections:

• Accessing and Configuring the Cisco Unified MeetingPlace Gateway Configurations Tool, page 3-1

• Setting E-Mail Notification Parameters, page 3-3

• Changing the Cisco Unified MeetingPlace Gateway SIM Configuration, page 3-5

Accessing and Configuring the Cisco Unified MeetingPlace Gateway Configurations Tool

After you install Cisco Unified MeetingPlace SMTP E-Mail Gateway, you must use the Cisco Unified MeetingPlace Gateway Configurations tool to ensure that the SMTP E-Mail Gateway is properly configured for operation. The Cisco Unified MeetingPlace Gateway Configurations tool is the user interface for the Gateway SIM.

To start the Cisco Unified MeetingPlace Gateway Configuration tool, do one of the following on the desktop of the computer on which the Gateway SIM is installed:

• Click Start > Program > MeetingPlace Applications > MeetingPlace Gateway Configuration.

• Click the Cisco Unified MeetingPlace icon (an open orange door) in the system tray.

The Cisco Unified MeetingPlace Gateway Configuration tool appears.

To configure the Cisco Unified MeetingPlace Gateway Configuration tool, do the following procedure.

To Configure the Cisco Unified MeetingPlace SMTP E-Mail Gateway to Use an E-Mail Server

Step 1 Start the Cisco Unified MeetingPlace Gateway Configuration tool.

Step 2 Click the E-Mail Gateway tab in the Cisco Unified MeetingPlace Gateway Configurations tool. The

E-Mail Gateway page appears.

Step 3 Indicate whether the e-mail server requires authentication to allow the Cisco Unified MeetingPlace

SMTP E-Mail Gateway to send notifications as follows:

Table 3-1 provides information about the elements on the page.

OL-11018-01

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

3-1

Chapter 3 Configuring the Cisco Unified MeetingPlace SMTP E-Mail Gateway for Operation

Accessing and Configuring the Cisco Unified MeetingPlace Gateway Configurations Tool

• Click the Not Required radio button when the e-mail server does not require the Cisco Unified

MeetingPlace SMTP E-Mail Gateway to log in to send notifications.

• Click the Required radio button when the e-mail server requires the Cisco Unified MeetingPlace

SMTP E-Mail Gateway to log in to send notifications.

–

In the Account name field, enter the username that you want the Cisco Unified MeetingPlace SMTP E-Mail Gateway to use to log in to the e-mail server.

–

In the Password field, enter the password the Cisco Unified MeetingPlace SMTP E-Mail Gateway must use to log in to the e-mail server.

Step 4 In the MeetingPlace Mailbox field, enter the E-mail/GW Mapping number that is associated with the

e-mail server in MeetingTime that you want the Cisco Unified MeetingPlace SMTP E-Mail Gateway to support.

Step 5 In the Polling Frequency field, enter the value in milliseconds for the interval with which the Cisco

Unified MeetingPlace SMTP E-Mail Gateway will send inquiries to the Cisco Unified MeetingPlace Audio Server regarding new notifications.

Step 6 Check Verbose Logging to have the Cisco Unified MeetingPlace SMTP E-Mail Gateway send extensive

activity records to the logging file in the Cisco Unified MeetingPlace Gateway SIM. Note that if you change this setting, you must restart the MPSMTP service. See the

Unified MeetingPlace SMTP E-Mail Gateway” section on page 2-5.

Step 7 Choose OK.

“Stopping and Restarting the Cisco

Understanding the Configuring the E-Mail Gateway Dialog Box

Table 3-1 describes the elements that appear in the Configuring the E-Mail Gateway dialog box.

Ta b l e 3-1 Configuring the E-Mail Gateway Dialog Box Elements

Element Description

Ve rs i on Identifies the version of Cisco Unified MeetingPlace SMTP E-Mail

Gateway.

SMTP Server The hostname of the mail server to which you want the E-Mail

Gateway to connect.

SMTP Port The port number that the mail server uses.

3-2

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

OL-11018-01

Chapter 3 Configuring the Cisco Unified MeetingPlace SMTP E-Mail Gateway for Operation

Table 3-1 Configuring the E-Mail Gateway Dialog Box Elements (continued)

Element Description

Server Authentication Allows you to provide login information for the Cisco Unified

MeetingPlace SMTP E-Mail Gateway to use when the e-mail server requires user authentication to send e-mail notices.

• Not Required—This radio button deactivates authentication

for outbound e-mail.

• Required—This radio button allows the Cisco Unified

MeetingPlace SMTP E-Mail Gateway to send authentication information to e-mail servers that require authentication to send notifications.

–

Account name—The username that you want the Cisco Unified MeetingPlace SMTP E-Mail Gateway to use to log in to the e-mail server.

–

Password—The password that the Cisco Unified MeetingPlace SMTP E-Mail Gateway must use to log in to the e-mail server.

MeetingPlace Mailbox The mapping number assigned in the Cisco Unified MeetingPlace

registry to the corporate e-mail server that you want the Cisco Unified MeetingPlace SMTP E-Mail Gateway to use to pick up new information about meeting schedules.

Note You can associate this mailbox number with one Cisco

Unified MeetingPlace e-mail gateway only.

Polling Frequency The value in milliseconds for the interval at which the Cisco Unified

MeetingPlace SMTP E-Mail Gateway will poll the Cisco Unified MeetingPlace mailbox for new notices.

Verbose Logging Allows you to save records of Cisco Unified MeetingPlace SMTP

E-Mail Gateway activity in the Gateway SIM log file.

Note When the log reaches approximately 40 MB in size, Verbose

logging starts overwriting data.

Setting E-Mail Notification Parameters

Note When you change the status of Verbose Logging to enable,

you must restart the MPSMTP service to activate this function. See the

Unified MeetingPlace SMTP E-Mail Gateway” section on page 2-5.

Setting E-Mail Notification Parameters

You can configure the Cisco Unified MeetingPlace SMTP E-Mail Gateway to place a link in the notification that meeting participants can use to access the meeting. The default link is the click-to-attend icon. This icon appears at the bottom of the e-mail notification the participant receives. In cases where the participant is remote, authentication may be required for the participant to access the Cisco Unified MeetingPlace Audio Server. You can enable Secured Socket Layer (SSL) to provide

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

OL-11018-01

“Stopping and Restarting the Cisco

3-3

Setting E-Mail Notification Parameters

authentication. You can also specify that the Cisco Unified MeetingPlace SMTP E-Mail Gateway use a URL in the notification instead of the click-to-attend icon when you find that the icon is removed from the notification by the e-mail server of the recipient.

To Set E-Mail Notification Parameters

Step 1 Start the Cisco Unified MeetingPlace Gateway Configuration tool.

Step 2 Click Notification. The Notification dialog box appears. Table 3-2 provides information about the

elements in this dialog box.

Step 3 In the Web Hostname field, enter the hostname of the MeetingPlace Web server that you want this Cisco

Unified MeetingPlace SMTP E-Mail Gateway to use.

Step 4 Check Use SSL to have the Cisco Unified MeetingPlace SMTP E-Mail Gateway encrypt the link to the

meeting that is placed in the notification when participants require authorization to access the Cisco Unified MeetingPlace server.

Step 5 In the External Web Hostname field, enter the hostname of the external Cisco Unified MeetingPlace Web

server that you want this Cisco Unified MeetingPlace SMTP E-Mail Gateway to use.

Step 6 Check Use SSL to have the Cisco Unified MeetingPlace SMTP E-Mail Gateway encrypt the link to the

meeting that is placed in the notification when participants require authorization to access the Cisco Unified MeetingPlace server.

Chapter 3 Configuring the Cisco Unified MeetingPlace SMTP E-Mail Gateway for Operation

Tip The default link (click-to-attend) does not appear in notifications sent to users who do not have

a Cisco Unified MeetingPlace profile. You can provide a URL for these participants to connect to the meeting page.

Step 7 Check Attach Links as URL to have the Cisco Unified MeetingPlace SMTP E-Mail Gateway include a

URL link with the notification that the user can use to access the meeting.

Step 8 Check Verbose Logging to have the Cisco Unified MeetingPlace SMTP E-Mail Gateway send extensive

activity records to the logging file in the Cisco Unified MeetingPlace Gateway SIM. You do not need to restart any services if you change this setting.

Step 9 Choose OK.

Understanding the Notifications Dialog Box

Table 3-2 describes the elements that appear in the Notifications dialog box.

Ta b l e 3-2 Elements in the Notifications Dialog Box

Element Description

Ve rs i on Indicates the Notification software version.

3-4

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

OL-11018-01

Chapter 3 Configuring the Cisco Unified MeetingPlace SMTP E-Mail Gateway for Operation

Changing the Cisco Unified MeetingPlace Gateway SIM Configuration

Table 3-2 Elements in the Notifications Dialog Box (continued)

Element Description

Web Ho s t n ame The hostname of the Cisco Unified MeetingPlace web server that

you want the Cisco Unified MeetingPlace SMTP E-Mail Gateway to use. This is required to allow the Cisco Unified MeetingPlace SMTP E-Mail Gateway to include a meeting link in the e-mail notification that is sent to participants who are inside the firewall.

• Use SSL—Allows the Cisco Unified MeetingPlace SMTP

E-Mail Gateway to use Secured Socket Layer (SSL) format to encrypt the link for the meeting that the Cisco Unified MeetingPlace SMTP E-Mail Gateway places in the notification.

External Web Hostname The Web hostname used by the Cisco Unified MeetingPlace Audio

Server that is placed outside of the firewall. This is required to allow the Cisco Unified MeetingPlace SMTP E-Mail Gateway to include a meeting link in the e-mail notification that is sent to participants who are beyond the firewall.

• Use SSL—Allows the Cisco Unified MeetingPlace SMTP

E-Mail Gateway to use Secured Socket Layer (SSL) format to encrypt the link for the meeting that the Cisco Unified MeetingPlace SMTP E-Mail Gateway places in the notification.

Attach Links as URL Embeds the URL link to the meeting in the notification the Cisco

Unified MeetingPlace SMTP E-Mail Gateway sends to meeting participants who are outside the company firewall.

Verbose Logging Allows you to save records of notification activity in the Gateway

SIM log file.

Note When the log reaches approximately 40 MB in size, Verbose

logging starts overwriting data.

Note

Changing the Cisco Unified MeetingPlace Gateway SIM Configuration

The Gateway SIM facilitates communication between Cisco Unified MeetingPlace Audio Servers and Cisco Unified MeetingPlace applications such as the Cisco Unified MeetingPlace SMTP E-Mail Gateway. The Cisco Unified MeetingPlace Gateway SIM improves the reliability and serviceability of your SMTP E-Mail Gateway by:

• Detecting gateway outages and logging these errors to the Cisco Unified MeetingPlace Alarm Table.

• Enabling a Cisco technical support representative to administer and diagnose your SMTP E-Mail

Gateway remotely.

The Gateway SIM runs as a service and sends updates to the Gateway SIM Manager on the Cisco Unified MeetingPlace Audio Server. If the Gateway SIM Manager fails to receive these updates when expected, an alarm is logged in the Alarm Table.

To change parameters in Gateway SIM, do the following procedure.

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

OL-11018-01

3-5

Chapter 3 Configuring the Cisco Unified MeetingPlace SMTP E-Mail Gateway for Operation

Changing the Cisco Unified MeetingPlace Gateway SIM Configuration

To Change Parameters in the Cisco Unified MeetingPlace Gateway SIM

Step 1 On the computer on which the Gateway SIM is installed, click Start > Programs > MeetingPlace

Applications > MeetingPlace Gateway Configuration.

Step 2 Click Gateway SIM to display the Gateway SIM page.

See Table 3-3 for information about the elements in the Gateway SIM page.

Step 3 Do one of the following to identify the Cisco Unified MeetingPlace Audio Server that you want the Cisco

Unified MeetingPlace SMTP E-Mail Gateway to use:

• To specify the Cisco Unified MeetingPlace Audio Server that you want the Cisco Unified

MeetingPlace SMTP E-Mail Gateway to use, click Add. The MeetingPlace Server Entry dialog box appears.

• To change parameters for the Cisco Unified MeetingPlace Audio Server that you want the Cisco

Unified MeetingPlace SMTP E-Mail Gateway to use, double-click the name of the Audio Server in the left pane. The MeetingPlace Server Entry dialog box appears.

See Table 3-4 for information about the elements in the MeetingPlace Server Entry dialog box.

Step 4 In the Gateway SIM page, click OK to save and upload your changes.

Understanding the Gateway SIM Configuration Page and the MeetingPlace Server Entry Dialog Box

Table 3-3 describes the elements in the Gateway SIM page.

Ta b l e 3-3 Gateway SIM Page Elements

Element Description

Ve rs i on Indicates the Gateway SIM software version.

Installation Key Lists the installation key for this Gateway SIM agent.

Remote Management Enabled Allows Cisco technical support representatives to access and

troubleshoot the Cisco Unified MeetingPlace SMTP E-Mail Gateway.

Gateway Alarms Enabled Allows the gateway to log alarms in the Cisco Unified MeetingPlace

Alarm Table.

Add Starts the MeetingPlace Server Entry dialog box. This dialog box

allows you to identify the Cisco Unified MeetingPlace Audio Server that you want the Cisco Unified MeetingPlace SMTP E-Mail Gateway to support.

Delete Removes the Cisco Unified MeetingPlace Audio Server entry

selected in the left pane below.

Left pane Lists the Cisco Unified MeetingPlace Audio Server that the Cisco

Unified MeetingPlace SMTP E-Mail Gateway can use.

Right pane Displays information about the Cisco Unified MeetingPlace Audio

Server configuration.

3-6

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

OL-11018-01

Chapter 3 Configuring the Cisco Unified MeetingPlace SMTP E-Mail Gateway for Operation

Changing the Cisco Unified MeetingPlace Gateway SIM Configuration

Table 3-4 describes elements in the MeetingPlace Server Entry dialog box.

Ta b l e 3-4 MeetingPlace Server Entry Dialog Box Elements

Element Description

Server Name The hostname or IP address of the Cisco Unified MeetingPlace

Audio Server that you want the Cisco Unified MeetingPlace SMTP E-Mail Gateway to support.

Shadow Server Name The hostname or IP address of the shadow Cisco Unified

MeetingPlace Audio Server that you want the Cisco Unified MeetingPlace SMTP E-Mail Gateway to use.

Client IP address The IP address of the computer on which the Gateway SIM is

installed.

Transfer Destination The name of the temporary folder that is used to cache data during

the backup process.

Note This field can remain blank.

Link Encryption Disabled Deactivates encrypted communication between the Gateway SIM

and the Cisco Unified MeetingPlace Audio Server. Encryption is enabled by default.

OK Allows you to save your changes.

Cancel Allows you to close the dialog box without saving your changes.

OL-11018-01

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

3-7

Chapter 3 Configuring the Cisco Unified MeetingPlace SMTP E-Mail Gateway for Operation

Changing the Cisco Unified MeetingPlace Gateway SIM Configuration

3-8

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

OL-11018-01

Customizing Meeting Notifications

This chapter describes how you can customize the information in the notices that Cisco Unified MeetingPlace SMTP E-Mail Gateway distributes to meeting participants.

See the following sections:

• About Notification Templates, page 4-1

• How to Customize a Notification Template, page 4-2

• How to Add Access Information in MeetingTime, page 4-5

• Activating Notification About Meeting Schedules, page 4-6

About Notification Templates

Cisco Unified MeetingPlace SMTP E-Mail Gateway uses notification templates to create the e-mail notices that are sent to participants about the status of a scheduled meeting. Notices can provide information about a meeting and a link that participants can use to access the meeting. Information in default notification templates can include the following:

• Meeting name

• Meeting start time and date

CHA P TER

OL-11018-01

• Meeting ID

• Meeting description

• Dial-in phone numbers

• Contact information

• Reschedule information

• Cancellation information

You can modify Cisco Unified MeetingPlace notification templates to meet the needs of your environment. Information that you can add to notification templates include the following:

• Instructions on how to attend meetings and access attachments

• Alternate phone numbers for accessing your Cisco Unified MeetingPlace system such as a toll-free

number or an in-company extension

• Instructions about how to access meetings that are hosted on multiple Cisco Unified MeetingPlace

Audio Servers

• A listing of the invited meeting participants

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

4-1

How to Customize a Notification Template

• Information about how to access recordings of the meeting

How to Customize a Notification Template

See the following sections for information on customizing a notification template:

• Accessing Notification Templates, page 4-2

• Identifying Notification Templates, page 4-3

• Modifying the Content of a Notification Template, page 4-3

Accessing Notification Templates

There are seven notification templates that Cisco Unified MeetingPlace SMTP E-Mail Gateway uses to create notices for meeting participants. These templates cover a range of notification topics and appear in the following languages:

• English

• French

Chapter 4 Customizing Meeting Notifications

Note Cisco Unified MeetingPlace supports French Canadian voice prompts only.

• German

• Japanese

• Portuguese

• Spanish

To Access a Notification Template

Step 1 Start Windows Explorer on the server on which the Cisco Unified MeetingPlace SMTP E-Mail Gateway

is installed.

Step 2 Click C: > Program Files > Cisco Systems > MeetingPlace E-Mail Gateway.

Step 3 Do one of the following:

• Use Notepad to open an English language .tpl file that you want to modify.

Caution Using an editor other than Notepad can change the file extension of the template when you

save your changes. Cisco Unified MeetingPlace SMTP E-Mail Gateway will not use a template that uses an incorrect file extension.

• Click the language folder you want, and use Notepad to open the .tpl file that you want to modify.

4-2

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

OL-11018-01

Chapter 4 Customizing Meeting Notifications

Identifying Notification Templates

The notification templates that Cisco Unified MeetingPlace uses are as follows:

• NotifySchedule.tpl—Used to generate notifications for newly scheduled meetings.

• NotifyReSchedule.tpl—Used to generate update notices for meetings that have been rescheduled.

• NotifyCancel.tpl—Used to generate cancellation notices for meetings that have been cancelled.

• NotifyNoShowRecur.tpl—Used to generate a notification reminder for a recurring meeting chain

that should be cancelled according to the number of no-show meetings that have passed.

• NotifyRenewRecur.tpl—Used to generate a notification reminder for a recurring meeting chain

that is within a preset number of meetings before its expiration.

• NotifyScheduleVideo.tpl—Used to generate notifications for a newly scheduled meeting that

include video endpoints.

• NotifyReScheduleVideo.tpl—Used to generate update notices for a meeting that includes video

endpoints that have been rescheduled.

How to Customize a Notification Template

Modifying the Content of a Notification Template

Notification templates provide the content that appears in the body of outbound e-mail messages. These templates use permanent text and tags to provide content. To modify the content of a template, you can change the permanent text and add or delete tags.

About Tags

Tags are predefined variables that serve as placeholders for specific Cisco Unified MeetingPlace information that you can include in the body of a notification template. When the Cisco Unified MeetingPlace SMTP E-Mail Gateway uses the template to generate an e-mail message, the embedded tags are replaced with specific information about the meeting. This information is extracted from the schedule request and Cisco Unified MeetingPlace registry.

Tags have the following format:

<!--#Cisco...>

Note The syntax <!--#LATD...>, used in releases prior to 5.4, can also be used with Cisco Unified

MeetingPlace Release 5.4 and later.

Each tag is associated with a specific Cisco Unified MeetingPlace parameter and serves as a link to that parameter in notification templates. For example, the tag  is associated with the parameter that specifies the month in which the meeting is scheduled to take place. If a meeting date is 10/14/2006, then the word October appears in the e-mail message wherever this tag is placed in the notification template.

To view a list and definitions of the tags that you can use in notification templates, see Appendix A,

“Tags You Can Use in Notification Templates.” The appendix also suggest labels you can use with the

tag in the body text to identify the tag information for message recipients.

To use a tag, enter the complete content of the tag including the brackets, <>, in the body of the template where you want the tag to appear. The information that replaces the tag can vary in length.

OL-11018-01

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

4-3

How to Customize a Notification Template

To Edit a Notification Template

We recommend that you make backup copies of template files that you want to modify. You can copy the file to another folder or save it by using a different extension.

Step 1 Use Notepad to open the notification template that you want to modify.

Tip We recommend using Notepad to edit notification templates because Notepad automatically

saves the file by using the current file extension, .tpl. Other text editors can append a different extension to the file. Cisco Unified MeetingPlace SMTP E-Mail Gateway recognizes the .tpl extension only.

Step 2 To modify the template, do the following:

• Edit, add, or delete permanent text.

• Replace, add or delete tags.

Step 3 Save your changes.

Step 4 Verify that the saved file has the .tpl extension. If .txt or another extension is appended to the file, delete

the appended extension.

Chapter 4 Customizing Meeting Notifications

Tags That You Can Use to Provide Alternate Information

Table 4-1 lists and describes tags that are frequently used to modify notification templates.

Ta b l e 4-1 Tags Used for Adding Instructions and Alternate Cisco Unified MeetingPlace Phone

Numbers to Notifications

Tag Purpose

Instruction Tags

Inserts any text entered in the “How to attend meeting”

parameter.

This parameter is located under the Company Information topic in the Configure tab in MeetingTime.

Inserts the text entered in the “How to Access MeetingNotes”

parameter.

This parameter is located under the Company Information topic in the Configure tab in MeetingTime.

Alternate Phone Number Tags

Inserts the text entered for the “Label for Notifications” parameter for the first alternate phone number.

Inserts the phone number entered for the “1st Alternate Ph Number” parameter.

This parameter is located under the Telephony Access topic in the Configure tab in MeetingTime.

4-4

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

OL-11018-01

Chapter 4 Customizing Meeting Notifications

Table 4-1 Tags Used for Adding Instructions and Alternate Cisco Unified MeetingPlace Phone

Tag Purpose

Multiserver Meeting Text

<!--#Cisco MultiServerHelpText This meeting will be held on the following MeetingPlace systems.

Dial the phone number of the system closest to your location. -->

Inserts the name and phone number of the other Cisco

Meeting Participants

Inserts a list of the participants invited to the meeting.

Meeting Recordings

Inserts information on whether the meeting is scheduled to be

Inserts information on who can access the meeting recording

How to Add Access Information in MeetingTime

Numbers to Notifications (continued)

Inserts the text entered for the “Label for Notifications” parameter for the second alternate phone number.

Inserts the phone number entered for the “2nd Alternate Ph Number” parameter.

This parameter is located under the Telephony Access topic in the Configure tab in MeetingTime.

Inserts the text entered for the “Label for Notifications” parameter for the third alternate phone number.

Insert the phone number entered for the “3rd Alternate Ph Number” parameter.

This parameter is located under the Telephony Access topic in the Configure tab in MeetingTime.

Inserts the text in the MultiServerHelpText tag. The suggested text for this tag is displayed in italics.

This tag only appears in notifications for multiserver meetings. Use this tag with the ListMultiServers tag (listed next).

Unified MeetingPlace Audio Servers that are involved in the multiserver meeting. This tag should always follow the MultiServerHelpText tag.

recorded.

(none, anyone, Cisco Unified MeetingPlace users, or invited users).

How to Add Access Information in MeetingTime

Users may require additional instruction or information to access Cisco Unified MeetingPlace meetings in your environment. To ensure that such information is available for users, you can enter the information in MeetingTime and add the appropriate tags to the notification templates in which the information is useful. Do the following procedures:

• To Add Instruction Information, page 4-6

• To Add an Alternate Phone Number, page 4-6

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

OL-11018-01

4-5

Activating Notification About Meeting Schedules

To Add Instruction Information

Step 1 Start MeetingTime and log in to the Cisco Unified MeetingPlace Audio Server.

Step 2 Click File > Open Register Book > Configure.

Step 3 In the View pane, locate the Company Specific Information section and click Company Information.

Step 4 Click Query.

Step 5 Locate Custom Notif Text under the Attributes heading.

Step 6 Do one of the following:

• Locate How to Attend Meeting and click in the Values column. A pop-up dialog box appears.

This parameter is associated with the tag .

• Locate How to Access MeetingNotes and click in the Values column. A pop-up dialog box appears.

This parameter is associated with the tag .

Step 7 In the pop-up dialog box, enter the instructions that you want users to use and click OK.

Step 8 Click the Save Changes button.

Chapter 4 Customizing Meeting Notifications

To Add an Alternate Phone Number

Step 1 Start MeetingTime and log in to the Cisco Unified MeetingPlace Audio Server.

Step 2 Click File > Open Register Book > Configure.

Step 3 In the View pane, locate the System Configuration section and click Telephony Access.

Step 4 Click Query.

Step 5 In the Attributes column locate the General Information section and the Alternate Ph Number parameter

to which you want to assign a phone number.

Step 6 Click in the Values column. A pop-up dialog box appears.

This parameter is associated with the tag

Step 7 In the pop-up dialog box, enter the phone number that you want to assign to this parameter and click OK.

Step 8 To create a label for an alternate phone number, locate the Label for Notifications parameter under the

parameter for which you want to create a label and click in the Values column. A pop-up dialog box appears.

This parameter is associated with the tag

Step 9 Enter the label that you want to use for this alternate phone number and click OK.

Step 10 Click Save Changes.

Activating Notification About Meeting Schedules

You can configure Cisco Unified MeetingPlace to do the following:

• Notify a meeting scheduler that the last meeting in the schedule is imminent

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

4-6

OL-11018-01

Chapter 4 Customizing Meeting Notifications

• Notify a meeting scheduler that consecutive meetings were not attended

This allows Cisco Unified MeetingPlace to send a notification to the meeting scheduler that suggests that the schedule of meetings be extended or future meetings cancelled. When the schedule is created by using Cisco Unified MeetingPlace Web Conferencing or MeetingTime, a link to these applications is included in the e-mail notification. The scheduler can use the link to open the application to extend or cancel the meeting schedule.

When you configure Cisco Unified MeetingPlace to send a notification to a meeting scheduler, a notice is placed in the appropriate mailbox in Cisco Unified MeetingPlace Audio Server when the conditions that you specify to trigger the notification are met. Cisco Unified MeetingPlace SMTP E-Mail Gateway retrieves the notice from the Cisco Unified MeetingPlace server mailbox and uses the appropriate notification template to create an e-mail notice to send to the meeting scheduler.

To configure Cisco Unified MeetingPlace to notify meeting schedulers about their meeting schedules, do the following procedure.

To Configure Cisco Unified MeetingPlace to Notify Meeting Schedulers About Meeting Schedules

Step 1 Start MeetingTime and log in to the Cisco Unified MeetingPlace Audio Server.

Step 2 Click File > Open Register Book > Configure.

Step 3 In the View pane, locate the Company Specific Information section and click Scheduling Parameters.

Step 4 Click Query.

Activating Notification About Meeting Schedules

Step 5 In the Attributes column locate the Scheduler Notifications section.

Step 6 Click in the Value column next to After # No-Show Recurring Mtg. A dialog box appears.

Step 7 Enter the value for the number of consecutive meetings that you will allow to go unattended before a

notification is sent to the meeting scheduler, and click OK.

Step 8 Click in the Value column next to Periods Before Recurring End. A dialog box appears.

Step 9 Enter the value for the number of meetings you want remaining in the meeting schedule when Cisco

Unified MeetingPlace sends a notification to the meeting scheduler that the end of the schedule is imminent, and click OK.

Step 10 Click Write to File to save your changes.

OL-11018-01

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

4-7

Activating Notification About Meeting Schedules

Chapter 4 Customizing Meeting Notifications

4-8

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

OL-11018-01

CHA P TER

Troubleshooting

This chapter explains how to troubleshoot problems that can occur after installing Cisco Unified MeetingPlace SMTP E-Mail Gateway.

See the following sections:

• Resolving Connectivity Problems, page 5-1

• Resolving Attend Link Problems, page 5-2

• Resolving Meeting Notification Problems, page 5-2

• Resolving Notification Language Problems, page 5-4

• Resolving Notification Time Zone Problems, page 5-5

• Resolving Problems with Meeting Attachments, page 5-6

Resolving Connectivity Problems

Why are users not receiving meeting notifications?

The Cisco Unified MeetingPlace SMTP E-Mail Gateway may not be communicating with the Cisco Unified MeetingPlace Audio Server. Do the following to ensure connectivity:

Use the Cisco Unified MeetingPlace eventlog to verify that Cisco Unified MeetingPlace SMTP E-Mail Gateway is logging in to the Audio Server system. Do the following procedure to start the eventlog.

To Start the Eventlog

Step 1 Right-click the Cisco Unified MeetingPlace icon (the orange door) on the applications tray of the

desktop on the computer on which the Cisco Unified MeetingPlace SMTP E-Mail Gateway is installed.

Step 2 Click Eventlog. The eventlog appears.

When MPNotify entries appear in the log, the Cisco Unified MeetingPlace SMTP E-Mail Gateway is communicating with the Cisco Unified MeetingPlace Audio Server.

Check the log for errors.

OL-11018-01

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

5-1

Resolving Attend Link Problems

If MPNotify records do not appear, verify that the hostname for the Cisco Unified MeetingPlace Audio Server entered in the E-Mail Gateway tab of the Cisco Unified MeetingPlace Gateway Utility is correct. See the

section on page 3-1 for instructions for configuring the Cisco Unified MeetingPlace SMTP E-Mail

Gateway.

Verify that the Windows services associated with the Cisco Unified MeetingPlace SMTP E-Mail Gateway are running. Do the following procedure.

To Verify That Windows Services Are Running

Step 1 On the server where Cisco Unified MeetingPlace SMTP E-Mail Gateway is installed, click Start >

Settings > Control Panel > Services.

Step 2 Verify that the following services are running:

• MeetingPlace SMTP Gateway

• MeetingPlace Notification Gateway

• MeetingPlace Gateway SIM

If these services are not running, restart them. See the “Stopping and Restarting the Cisco Unified

MeetingPlace SMTP E-Mail Gateway” section on page 2-5.

Chapter 5 Troubleshooting

“Accessing and Configuring the Cisco Unified MeetingPlace Gateway Configurations Tool”

Resolving Attend Link Problems

Why do users receive JavaScript errors when clicking the Attend URL link?

This error appears when using a Web browser that is not supported. The supported browsers are Netscape 7.0 or Netscape 7.1 with JRE 1.4.2, and Microsoft Internet Explorer 5.5 or later.

Resolving Meeting Notification Problems

When users schedule a meeting through MeetingTime or Cisco Unified MeetingPlace Web Conferencing, why do the invited users not receive meeting notifications?

This will happen if:

–

The profile of the invited user is not set up to receive meeting notifications.

–

The profile of the meeting scheduler is not set up to send meeting notifications.

–

The meeting preference is not set up to send meeting notifications.

–

Notifications have not been sent by the Cisco Unified MeetingPlace SMTP E-Mail Gateway.

–

System notifications have not been queued for delivery.

–

The Cisco Unified MeetingPlace SMTP E-Mail Gateway is mapped to an incorrect mailbox.

–

There may be insufficient space on the hard drive of the corporate e-mail server or the server on which the Cisco Unified MeetingPlace SMTP E-Mail Gateway is installed.

–

The corporate e-mail server is not delivering or is delaying notifications.

5-2

Check the profile of the invited user by doing the following procedure.

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

OL-11018-01

Chapter 5 Troubleshooting

To Check the Profile of an Invited User

Step 1 Log in to MeetingTime.

Step 2 Click File > Open Register Book > Configure.

Step 3 Locate the User Information section and click User Profiles > Query.

Step 4 In the Attributes column, scroll down to the Receiving Notifications area and verify that the parameters

are set to allow users to receive notifications.

Step 5 Verify that the Preferred Delivery Method parameter is set to E-Mail.

Step 6 Verify that the e-mail address in the E-Mail Address field is correct for the user.

Check the profile of the meeting scheduler by doing the following procedure.

To Check the Profile of the Meeting Scheduler

Step 1 Log in to MeetingTime.

Step 2 Click File > Open Register Book > Schedule.

Step 3 Locate the User Information section and click User Profiles > Query.

Resolving Meeting Notification Problems

Step 4 Locate the Sending Notifications area and verify that the “Enabled for this Meeting” parameter is set to

Ye s.

Check the Participant Notification Status window by doing the following procedure.

To Check the Participant Notification Status Window

Step 1 Log in to MeetingTime.

Step 2 Click File > Open Register Book > Configure.

Step 3 Locate the User Information section and click User Profiles > Query.

Step 4 In the Notification Status window, check to see that notifications are queued for delivery and sent by the

Cisco Unified MeetingPlace SMTP E-Mail Gateway.

Check the system notification queue status by doing the following procedure.

To Check the System Notification Queue Status

Step 1 Log in to MeetingTime.

Step 2 Click File > Open Register Book > System.

Step 3 Click Notification Queue Status > Execute to open the Server Notification Status window.

OL-11018-01

Step 4 To verify that notifications have been queued for delivery, click the entry for which you want to view the

status. The status information appears in the Disposition pane.

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

5-3

Resolving Notification Language Problems

Step 5 Click Done.

Verify that the mailbox mapping is correct by doing the following procedure.

To Verify Mailbox Mapping

Step 1 In the desktop on which the Cisco Unified MeetingPlace SMTP E-Mail Gateway is installed, do one of

the following:

• Click Start > Programs > MeetingPlace Applications > MeetingPlace Gateway Configuration >

E-Mail Gateway.

• Click the MeetingPlace icon (the orange door) on the tools tray.

Step 2 Verify the value in the MeetingPlace Mailbox field.

Step 3 Log in to MeetingTime.

Step 4 Click File > Open Register Book > Configure.

Step 5 Locate the Company Specific Information section and click Usage Parameters > Query.

Chapter 5 Troubleshooting

Step 6 Scroll down to the Email/GW Mapping section and locate the type of corporate e-mail server that the

Cisco Unified MeetingPlace SMTP E-Mail Gateway uses to send notifications.

Step 7 Verify that the value in the Value field and the MeetingPlace Mailbox value are the same.

Finally, verify that there is sufficient space available on the hard drives of the corporate e-mail server and the server on which the Cisco Unified MeetingPlace SMTP E-Mail Gateway is installed. If either hard drive is full, create more space by deleting unwanted e-mails or files.

Resolving Notification Language Problems

Why do users receive notifications in English rather than the language that the user prefers?

This will happen if:

–

The invited user is a guest and the meeting scheduler has set the meeting language to English. Because the invited user does not have a user profile, the notification language defaults to that of the meeting language.

–

The profile of the invited user does not indicate a language other than English as the profile language.

Check the profile of the invited user by doing the following procedure.

5-4

To Verify the Language Setting in the Profile of an Invited User

Step 1 Log in to MeetingTime.

Step 2 Click File > Open Register Book > Configure.

Step 3 Locate the User Information section and click User Profiles.

Step 4 Click the Find Records button. A dialog box appears.

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

OL-11018-01

Chapter 5 Troubleshooting

Step 5 Check the radio button for the method that you want to use to search the records for this user, and enter

the appropriate value in the “Begins with” field. The Find Records pane populates with the profile of the user.

Step 6 In the Attributes column, locate Language.

Step 7 In the Value column, verify that the language is correct.

Step 8 To change the language, click the current value in the value column. A dialog box appears.

Step 9 Select the language that you want to use for this user and click OK.

Step 10 Click Save Changes.

To install the Japanese code page (c_932.nls) on a Windows computer, see Article ID Q164948 on the Microsoft web site.

Resolving Notification Time Zone Problems

A user has set the profile language to Japanese, but the notifications come in blank.

This will happen when Japanese notification templates are not installed on the Microsoft Windows computer on which the Cisco Unified MeetingPlace SMTP E-Mail Gateway is installed.

Resolving Notification Time Zone Problems

Why do the meeting times in the notifications users receive reflect the time zone of the meeting scheduler rather than the local time zone for the users?

This will happen if:

–

The invited user is a guest. Because guests do not have user profiles, the meeting times in the notifications reflect the time zone of the scheduler.

–

The profile of the invited user does not indicate a preferred time zone.

To set the profile of a user, do the following procedure.

To Set the Profile of a User to a Preferred Time Zone

Step 1 Log in to MeetingTime.

Step 2 Click File > Open Register Book > Configure.

Step 3 Locate the User Information section and click User Profiles > Query.

Step 4 In the Attributes column, locate the user profile that you want to modify.

Step 5 Scroll down to Time Zone.

Step 6 Click in the Value column next to Time Zone. The Time Zone dialog box appears.

Step 7 Click the location appropriate for the user and click OK.

Step 8 Click Save Changes.

OL-11018-01

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

5-5

Resolving Problems with Meeting Attachments

Why are attachments for meetings that were scheduled using MeetingTime or over the web not being received by the invited users?

If invited users are not receiving meeting attachments for meetings that were scheduled by using MeetingTime or Cisco Unified MeetingPlace Web Conferencing, one of the following two problems may exist:

–

The profile of the invited user is not set up to receive attachments.

–

The profile of the meeting scheduler is not set up to send attachments.

Set the profile of the invited user to receive attachments by doing the following procedure.

To Set the Profile of a User to Receive Attachments

Note When Microsoft Outlook is used, e-mail notifications are distributed to all invited users when

this parameter is set to Ye s for one invited user.

Chapter 5 Troubleshooting

Step 1 Log in to MeetingTime.

Step 2 Click File > Open Register Book > Configure.

Step 3 Locate the User Information section and click User Profiles > Query.

Step 4 In the Attributes column, locate the user profile that you want to modify.

Step 5 Scroll down to Receiving Notifications and locate Include Attachments.

Step 6 Click in the Value column next to Include Attachments. A dialog box appears.

Step 7 Click Ye s and click OK.

Step 8 Click Save Changes.

Set the profile of the scheduler to send out attachments by doing the following procedure.

To Set the Profile of a Meeting Scheduler to Send Out Attachments

Step 1 Log in to MeetingTime.

Step 2 Click File > Open Register Book > Configure.

Step 3 Locate User Information and click User Profiles > Query.

Step 4 In the Attributes column, locate the user profile that you want to modify.

Step 5 Scroll down to Sending Notifications and locate Include Attachments.

Step 6 Click in the Value column next to Include Attachments. A dialog box appears.

5-6

Step 7 Click Ye s and click OK.

Step 8 Click Save Changes.

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

OL-11018-01

APPENDIX

Tags You Can Use in Notification Templates

Table A-1 lists and defines the tags that you can use in notification templates. For instructions on

modifying a notification template, see Chapter 4, “Customizing Meeting Notifications.”

Ta b l e A-1 Notification Template Tags

Suggested Label Tag Description

This tag is not intended to have a label

Scheduler

Scheduler phone  Inserts the phone number of the scheduler.

Scheduler fax  Inserts the fax number of the scheduler.

Scheduler e-mail  Inserts the e-mail address of the scheduler.

This tag is not intended to have a label

Number of ports  Inserts the number of ports in a meeting.

This tag is not intended to have a label

MeetingPlace phone number  Inserts the main Cisco Unified MeetingPlace

This tag is not intended to have a label

Inserts any text found in the How to Attend

Meeting parameter (located under the Company Information topic in the Configure tab).

Inserts the first and last name of the scheduler.

<!--#Cisco MultiServerHelpText This

meeting will be held on the following MeetingPlace systems.

Dial the phone number of the system closest to your location. -->

Inserts the name and phone number of the other

Inserts any text entered after MultiServerHelpText. The suggested text for this tag is displayed in italics.

This tag only appears in notifications for multiserver meetings. Use this tag with the ListMultiServers tag below.

Cisco Unified MeetingPlace Audio Servers involved in the multiserver meeting. This tag should always follow the MultiServerHelpText tag.

phone number.

Inserts the first alternate Cisco Unified MeetingPlace phone number and label.

Inserts the second alternate Cisco Unified MeetingPlace phone number and label.

Inserts the third alternate Cisco Unified MeetingPlace phone number and label.

OL-11018-01

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

A-1

Appendix A Tags You Can Use in Notification Templates

Table A-1 Notification Template Tags (continued)

Suggested Label Tag Description

Meeting ID  Inserts the meeting ID.

Meeting date

,

Start time (hh:mm) :

Frequency

Meeting name  Inserts the meeting name.

Meeting length (min)  Inserts the length of the meeting.

Meeting password  Inserts the meeting password, if one has been

Meeting description  Inserts the text that the meeting scheduler

Meeting participants  Inserts a list of the participants invited to the

Who can attend meeting  Inserts who can attend the meeting (anyone,

Screened introduction  Inserts whether participants joining a meeting

Default ability  Inserts whether the meeting is an all-speaker

Inserts the date of the meeting.

The numeric tag allows language-specific data to be processed in that language. For example, 006 ensures that data such as month and AMPM is processed in Japanese. See

Table A-2 for a list

of the languages and the numbers to which they are mapped.

Inserts the start time of the meeting.

The numeric tag allows language-specific data to be processed in that particular language. For example, 006 ensures that data such as month and AMPM is processed in Japanese. See

Table A-2 for a list of the languages and the

numbers to which they are mapped.

Inserts the frequency (weekly, monthly, and so on), and number of occurrences of the meeting.

The numeric tag allows language-specific data to be processed in that language. For example, 006 ensures that data such as month and AMPM is processed in Japanese. See

Table A-2 for a list

of the languages and the numbers to which they are mapped.

assigned.

entered in the Meeting Description box.

meeting.

Cisco Unified MeetingPlace users, or invited users).

will be screened for entry by those already in the meeting.

meeting or a lecture-style meeting.

A-2

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

OL-11018-01

Appendix A Tags You Can Use in Notification Templates

Table A-1 Notification Template Tags (continued)

Suggested Label Tag Description

Previous meeting month

<!--#Cisco MonthPrev language=006

-->

Previous meeting day  Inserts the day of the previous meeting.

Previous meeting year  Inserts the year of the previous meeting.

Previous meeting hour  Inserts the hour of the previous meeting.

Inserts the month of the previous meeting.

The numeric tag allows language-specific data to be processed in that particular language. For example, 006 ensures that data such as month and AMPM is processed in Japanese. See

Table A-2 for a list of the languages and the

numbers to which they are mapped.

Only valid when used in the notifyreschedule.tpl template file.

Previous meeting minute  Inserts the minute of the previous meeting.

Only valid when used in the notifyreschedule.tpl template file.

Previous meeting time of day

<!--#Cisco AMPM Prev language=006

-->

Inserts the time of day of the previous meeting.

The numeric tag allows language-specific data to be processed in that particular language. For example, 006 ensures that data such as month and AMPM is processed in Japanese. See

Table A-2 for a list of the languages and the

numbers to which they are mapped.

Only valid when used in the notifyreschedule.tpl template file.

Recurring meeting change  Inserts information to tell you whether one or all

future meetings in a recurring chain have been changed or cancelled.

Only valid in the notifyrechedule.tpl and notifycancel.tpl template files.

MeetingNotes  Inserts any text found in the How to Access

MeetingNotes parameter (located under the Company Information topic in the Configure tab).

Record conference  Inserts information on whether or not the

meeting is scheduled to be recorded.

Who can access the recording  Inserts who can access the meeting recording

(none, anyone, Cisco Unified MeetingPlace users, or invited users).

OL-11018-01

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

A-3

Appendix A Tags You Can Use in Notification Templates

Table A-1 Notification Template Tags (continued)

Suggested Label Tag Description

This tag is not intended to have a label

Invited terminals  Inserts a list of invited video terminals for the

Video management  Inserts a hyperlink to Cisco Unified

Meeting category  Inserts the meeting category selected by the

Inserts text that describes what has changed

about a previously scheduled meeting, such as a new date, time, or attachment.

Only valid when used in the notifyreschedule.tpl template file.

Inserts the service prefix that appends to the

meeting ID to form the video conference ID. Participants using video endpoints must enter this conference ID to join the video portion of the meeting.

Inserts the phone number that participants using

video endpoints must dial to access Cisco Unified MeetingPlace.

meeting.

MeetingPlace Video Administration that can be used to provide additional in-session video control functions during a meeting.

meeting scheduler.

Table A-2 lists the language mapping that you can use in tags.

Ta b l e A-2 Language Mapping

Language Mapping

French language=004

German language=005

Japanese language=006

Spanish language=014

Portuguese language=015

A-4

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

OL-11018-01

INDEX

alarm table, logging gateway errors 3-5

attachments, troubleshooting 5-6

authentication option

about

2-4

account name and password 2-2, 2-4

browser, version 5-2

Cisco MCS requirements 2-1

Cisco Unified MeetingPlace Audio Server

hostname

requirements 2-1

Cisco Unified MeetingPlace Gateway Configurations

about

Gateway SIM 3-1

Cisco Unified MeetingPlace Gateway SIM

configuration, changing

detecting gateway outages 3-5

parameters, configuring 3-6

Cisco Unified MeetingPlace SMTP E-Mail Gateway

about

configuring 3-1

installing 2-1, 2-3

preparing to install 2-1

Cisco Unified MeetingPlace Web Conferencing server

click-to-attend link, configuring 3-3

2-2

utility

3-1

1-1

hostname

3-5

2-2

e-mail notifications

about

1-1

about meeting schedules 4-6

adding access information 4-6

customizing a template 4-2

how to edit 4-4

in wrong language 5-4

languages for templates 4-2

parameters 3-3

queue status 5-3

tags used for customizing 4-3

templates 4-1

template types 4-3

using with MeetingTime 4-5

wrong timezone 5-5

eventlog, using to verify connectivity 5-1

installing Cisco Unified MeetingPlace SMTP E-Mail

Gateway

2-1, 2-3

Java errors 5-2

Microsoft Outlook, using with Cisco Unified MeetingPlace

SMTP E-Mail Gateway

5-6

OL-11018-01

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

IN-1

Index

option key requirements 2-1

recurring meetings

e-mail notification when ending

4-6

e-mail notification when no one attends 4-7

tags used to customize e-mail notification templates 4-3

templates

for e-mail notifications

types used for e-mail notifications 4-3

troubleshooting

attachments not received

Cisco Unified MeetingPlace SMTP E-Mail Gateway not

connected to Cisco Unified MeetingPlace Audio Server

5-1

e-mail notifications

in wrong language

in wrong timezone 5-5

4-1

5-6

5-4

user profiles

troubleshooting if not receiving attachments

troubleshooting if not receiving e-mail

notifications

5-3

Windows server, requirements 2-1

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

IN-2

5-6

OL-11018-01

Cisco Systems SMTP User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

CONTENTS

Preface

Purpose

Audience

Naming Conventions

Documentation Conventions

Cisco Unified MeetingPlace Documentation

Obtaining Documentation

Cisco.com

Documentation Feedback

Product Documentation DVD

Ordering Documentation

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Obtaining Technical Assistance

Cisco Technical Support & Documentation Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information

Introducing Cisco Unified MeetingPlace SMTP E-Mail Gateway

About Cisco Unified MeetingPlace SMTP E-Mail Gateway

How E-Mail Notification Works

Installing Cisco Unified MeetingPlace SMTP E-Mail Gateway

Preparing for the Installation

Installing the Cisco Unified MeetingPlace Gateway SIM

Installing Cisco Unified MeetingPlace SMTP E-Mail Gateway

Verifying the Cisco Unified MeetingPlace SMTP E-Mail Gateway Installation

Stopping and Restarting the Cisco Unified MeetingPlace SMTP E-Mail Gateway

Uninstalling Cisco Unified MeetingPlace SMTP E-Mail Gateway

Configuring the Cisco Unified MeetingPlace SMTP E-Mail Gateway for Operation

Accessing and Configuring the Cisco Unified MeetingPlace Gateway Configurations Tool

Understanding the Configuring the E-Mail Gateway Dialog Box

Setting E-Mail Notification Parameters

Understanding the Notifications Dialog Box

Changing the Cisco Unified MeetingPlace Gateway SIM Configuration

Understanding the Gateway SIM Configuration Page and the MeetingPlace Server Entry Dialog Box

Customizing Meeting Notifications

About Notification Templates

How to Customize a Notification Template

Accessing Notification Templates

Identifying Notification Templates

Modifying the Content of a Notification Template

Tags That You Can Use to Provide Alternate Information

How to Add Access Information in MeetingTime

Activating Notification About Meeting Schedules

Troubleshooting

Resolving Connectivity Problems

Resolving Attend Link Problems

Resolving Meeting Notification Problems

Resolving Notification Language Problems

Resolving Notification Time Zone Problems

Resolving Problems with Meeting Attachments

Tags You Can Use in Notification Templates

INDEX