Cisco Small Business SPA502G, Small Business SPA501G, Small Business SPA504G, Small Business SPA508G, Small Business SPA509G User Manual

Cisco Small Business

Cisco Unified Communications Manager Express for IP Phone Models SPA 50X (SPCP)

USER GUIDE

FCC and IC Statement

Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R)

Federal Communication Commission Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which

the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may cause undesired operation.

IMPORTANT NOTE

FCC Radiation Exposure Statement:

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Industry Canada Statement

This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may cause undesired operation.

Contents

FCC and IC Statement 4

Federal Communication Commission Interference Statement 4

IMPORTANT NOTE 5

Industry Canada Statement 5

Chapter 1: Getting Started 6

About This Document 6

Overview of the Cisco Small Business Pro IP Phones 8

Caring for Your Phone 9

Understanding Your Phone’s Lines and Buttons 10

Phone Components 10

Softkey Buttons 12

Using Keypad Shortcuts 14

Chapter 2: Installing Your Phone 15

Before You Begin 15

Phone Connections 16

Connecting the Handset 17

Installing the Stand (Optional) 17

Mounting the Phone to the Wall (Optional) 18

Reverse the Handset Retention Tab 23

Connecting the Power 23

Connecting Your Phone to the Network 24

Connecting the Phone to the Wireless Network 24

Connecting a PC to Your Phone (Optional) 25

Connecting Wired and Wireless Headsets (Optional) 25

Verifying Phone Startup 26

Upgrading Your Phone’s Firmware 27

Chapter 3: Using Basic Phone Functions 28

Using Phone Hardware and Accessories 29

Cisco Small Business Pro IP Phone SPA 50X User Guide (SPCP) 1

Using the Speakerphone 29

Using the Headset with Your IP Phone 29

Switching Between the Handset/Headset/Speakerphone During a Call 29

Contents

Adjusting Call Volume and Muting 30

Adjusting Call Volume 30

Adjusting the Ringer Volume 30

Using Mute 30

Placing or Answering a Call 30

Using Hold and Resume 31

Using Mute 31

Ending a Call 32

Transferring Calls 32

Performing an Attended Transfer 32

Redialing a Number 33

Viewing and Returning Missed Calls 34

Forwarding All Calls to Another Number 35

Forwarding All Calls 35

Setting Do Not Disturb 35

Picking Up a Call from Another Extension 36

Placing a Three-Way Conference Call 37

Using the Local Directory 38

Using the Call History Lists 38

Deleting All Numbers from the Placed Calls List 39

Accessing Voicemail 39

Chapter 4: Using Advanced Phone Features 40

Logging in to Your Phone 40

Creating Speed Dials 41

Adding and Using Speed Dials 42

Cisco Small Business Pro IP Phone SPA 50X User Guide (SPCP) 2

Contents

Monitoring/Accessing Another Phone from Your Phone 44

Customizing Your LCD Screen 44

Changing the LCD Screen Contrast 44

Setting the Back Light Timer 45

Configuring the Phone Screen Saver 45

Turning on the Screen Saver Immediately 46

Updating Your Ring Tone 46

Using the Interactive Voice Response Menu on the Cisco SPA 501G 47

Advanced Procedures for Technical Support Personnel 48

Status Information and Statistics 48

Rebooting, Restarting, and Resetting a Phone 48

Chapter 5: Using the Web Interface 50

Logging In to the Web Interface 50

Configuring Speed Dials and Fast Dials 51

Changing Your Password and PIN 53

Setting Up Voice Mail Notifications 53

Chapter 6: Using the Cisco SPA 500S Attendant Console 55

Connecting the Cisco SPA 500S Attendant Console to the IP Phone 56

Connecting a Single Cisco SPA 500S 57

Connecting a Second Cisco SPA 500S 61

Configuring the Cisco SPA 500S 63

Using the Cisco SPA 500S 63

Monitoring the Cisco SPA 500S 64

Appendix A: Where to Go From Here 65

Cisco Small Business Pro IP Phone SPA 50X User Guide (SPCP) 3

Getting Started

This chapter provides an overview of this document and basic information about your Cisco Small Business IP phone.

• About This Document, page 6

• Overview of the Cisco Small Business Pro IP Phones, page 8

• Understanding Your Phone’s Lines and Buttons, page 10

About This Document

This guide describes the concepts and tasks necessary to use and configure your Cisco Small Business IP Phone.

NOTE The Cisco Small Business IP Phone features vary, depending on the type of call

control system that you are using. This document describes using the Cisco Small Business IP Phones with a SPCP phone system, such as the Cisco Unified Communications 500 Series. If you are using your Cisco Small Business IP Phone with a Cisco SPA 9000 Voice System or a BroadSoft or Asterisk system, see the

Cisco Small Business IP Phone SPA 50X (SIP) User Guide

Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 6

Getting Started

About This Document

Organization

This table describes the contents of each chapter in this document.

Title Description

Chapter 1 Getting Started This chapter provides an

overview of this document and basic information about your Cisco Small Business IP phone.

Chapter 2 Installing Your Phone This chapter provides an

overview of this document and basic information about your Cisco Small Business IP phone.

Chapter 3 Using Basic Phone

Functions

Chapter 4 Using Advanced Phone

Features

Chapter 5 Using the Web Interface This chapter explains how to

Chapter 6 Using the Cisco SPA 500S

Attendant Console

This chapter provides instructions on using your phone’s basic functions. It includes the following sections:

This chapter describes how to configure advanced features on your IP Phone.

use Cisco Unified Communications Manager Express (Cisco Unified CME) to configure features for your phone.

This chapter describes how to install and use the Cisco SPA 500S Attendant Console with your IP Phone.

Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 7

Getting Started

Overview of the Cisco Small Business IP Phones

Title Description

Appendix A Where to Go From Here Cisco provides a wide range

of resources to help you obtain the full benefits of the Cisco SPA 50X phones. This appendix provides link to many of these resources.

Overview of the Cisco Small Business IP Phones

The Cisco Small Business IP Phones are full-featured VoIP (Voice over Internet Protocol) phones that provide voice communication over an IP network. The phones provide traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling and accessing voice mail. Calls can be made or received with a handset, headset or over a speaker.

IP phones also have special features not available in traditional phones. The Cisco Small Business IP phones contain Ethernet ports, or ports that allow them to be linked to the computer network. They also have additional Ethernet ports that allow a computer to be connected to the network through the IP phone.

Unlike traditional phones, Cisco Small Business IP phones require a separate power source. You can power the phones by connecting them to a switch that provides Power over Ethernet (PoE), or by using an optional PA100 power adapter.

Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 8

Getting Started

Overview of the Cisco Small Business IP Phones

The following table shows the Cisco Small Business IP Phones covered in this document and their respective features:

Screen

Lines

Softkeys

Navigation Button

Cisco SPA 501G

Paper Labels

814812

4 fixed (redial, cancel, transfer, and conference)

None Four-way navigation key

Cisco SPA 502G

128 X 64 monochrome LCD with backlight

4 dynamic

Cisco SPA 504G

Cisco SPA 508G

Cisco SPA 509G

Caring for Your Phone

The Cisco Small Business IP phones are electronic devices that should not be exposed to excessive heat, sun, cold or water. To clean the equipment, use a slightly moistened paper or cloth towel. Do not spray or pour cleaning solution directly onto the hardware unit.

Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 9

Getting Started

Understanding Your Phone’s Lines and Buttons

Use the following graphic and table to identify the parts of your phone.

Phone Components

Figure1 Phone Components

The photo above shows the Cisco SPA 509G to illustrate the Cisco Small Business IP Phone features. Other models differ. See the “Overview of the Cisco Small

Business Pro IP Phones” section on page 8.

Numbered objects in the photo are explained in the following table.

#Phone Feature Description

1 Handset Pick up to place or answer a call.

2 Message Waiting

Indicator

Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 10

Displays solid red when you have a new voice mail message. Flashes red during an incoming call.

Getting Started

Understanding Your Phone’s Lines and Buttons

#Phone Feature Description

3 LCD Screen Displays date and time, phone station name, line

4 Line keys Indicates phone line status. (Not available on the Cisco

extensions, and softkey options. (Not available on the Cisco SPA 501G.)

SPA 502G.)

When lit:

Off: Line is idle.

Green: Line is active or in use.

Green (flashing): There is an inbound call.

Red (flashing): Line is on hold.

These keys can also be programmed by your phone system administrator to perform functions such as speed dial, call pickup, or monitoring an extension.

5 Softkey buttons Press a softkey button to perform the action shown on

the label on the LCD screen above.

Note: The Cisco SPA 501G has the following four buttons:

Redial—Dials the last number called.

Cancel—Cancels an action (such as a transfer).

Conference—While on a call, press to start a conference call and dial another number. After the second party answers, press Conference

again to create the conference.

Transfer—Transfers a call. See the “Transferring

Calls” section on page 32.

6 Additional line keys Indicates phone line status. (Cisco SPA 509G only)

7 Navigation button Ability to scroll left, right, up, or down with the four-way

navigation button. (Not available on the Cisco SPA 501G.)

8 Messages button Press to access voice mail (must be set up by your

Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 11

phone system administrator).

Getting Started

Understanding Your Phone’s Lines and Buttons

#Phone Feature Description

9 Hold button Press to place a call on hold.

10 Setup button Press to access a menu to configure features and

11 Mute button Press to mute or unmute the phone. When phone is

preferences (such as your directory and speed dials), access your call history, and set up functions (such as call forwarding).

For the Cisco SPA 501G, accesses the Interactive Voice Response menu, which allows you to perform tasks like getting the IP address of the phone. See the User Guide documents on Cisco.com for more information. (See the list of links at the end of this document.)

muted, the button glows red. The button also glows red if the network connection cannot be found.

12 Volume button Press + to increase the volume and - to lower the volume

of the handset, headset, speaker (when the handset is off the phone, or ringer volume (when the handset is on the phone).

13 Headset button Push to turn the headset on or off. When the headset is

on, the button glows green.

14 Speaker button Push to turn the speaker on or off. When the speaker is

on, the button glows green.

15 Keypad Use to dial phone numbers, enter letters, and choose

menu items.

Softkey Buttons

The softkey buttons on your phone display may vary depending on your phone model and the phone system setup. (Softkey buttons are not available on the Cisco SPA 501G.) Press the Right Arrow or Left Arrow keys on the navigation button to view additional softkey buttons.

Below is a partial listing of softkey buttons that may be available on your phone. You may not have all of these softkey buttons on your phone, and you may have additional buttons that are not listed here. For example, your phone administrator may also provide custom softkey buttons on your phone, such as buttons that provide a speed dial to a company number, or that access a specialized program that runs on your phone. Contact your phone administrator for more information.

Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 12

Getting Started

Understanding Your Phone’s Lines and Buttons

Button Function

<< or >> Move left or right through an entry without deleting characters.

Cancel Cancels a conference call before the callers are joined.

CFwdAll Forwards all calls coming to your phone to a specified number.

Confrn Initiates a conference call.

Conflx Conferences active lines on the phone together.

Delchr Deletes the last number or letter.

Delete Deletes an entire item (for example, a number from the Call History list).

Dial Dials a number.

DnD Do Not Disturb; prevents incoming calls from ringing your phone.

Edit Opens an item so that you can edit numbers or letters, or enable or

disable a feature.

GPickUp Allows you to answer a call ringing on an extension in a group of phones.

Ignore Ignores an incoming call.

PickUp Allows you to answer a call ringing on another extension by entering the

Redial Displays a list of recently dialed numbers.

Resume Resumes a call that is on hold.

OK Saves your changes or confirms an action in response to a prompt on

Log in and out of the call system to use the Extension Mobility feature. Extension mobility allows you to log in to any physical phone and retrieve your personal settings and directory number to that phone.

extension number.

the screen.

Select Selects the highlighted item on the LCD screen.

Trnsfer Per forms a call transfer.

Y/N Enters a submenu and when pressed, toggles between Ye s or No to

Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 13

enable or disable an option.

Getting Started

Understanding Your Phone’s Lines and Buttons

Using Keypad Shortcuts

When using the phone menus, you can use the keypad to enter the number shown next to the menu or sub-menu item on the LCD screen. (Not applicable to the Cisco SPA 501G.)

For example, on the Cisco SPA 590G, to change your ring settings, press 3 for Settings and then press 2 for Ring Type.

NOTE Menus and options vary depending on phone model.

Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 14

Installing Your Phone

This chapter describes how to install your Cisco Small Business IP Phone and connect it to your network. It contains the following sections:

• Before You Begin, page15

• Phone Connections, page 16

• Connecting the Handset, page 17

Before You Begin

Before you install and connect your phone, verify with your System Administrator (if applicable) that the network is ready for the phone, read the safety notices, and make sure you have all the phone parts and documentation available.

• Installing the Stand (Optional), page 17

• Mounting the Phone to the Wall (Optional), page 18

• Connecting the Power, page 23

• Connecting Your Phone to the Network, page 24

• Connecting a PC to Your Phone (Optional), page 25

• Connecting Wired and Wireless Headsets (Optional), page 25

• Verifying Phone Startup, page 26

• Upgrading Your Phone’s Firmware, page 27

Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 15

Installing Your Phone

Phone Connections

NOTE Do not use the RJ-11 port marked “AUX.” It is reserved for connection with auxiliary

devices that are not supported with the SPCP version of the telephone firmware. This port is not for use as a telephone line port.

CAUTION CAUTION: Do not plug a telephone line cord into the port marked “AUX.”

Phone Connections

The following photo shows where you need to connect parts of the phone.

Figure1 Phone Connections

Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 16

Installing Your Phone

Connecting the Handset

STEP 1 Turn the phone body over to expose the ports on the back of the unit.

CAUTION Do not insert a telephone line cord into the AUX (auxiliary) port.

STEP 2 Insert the long end of the phone cord into the handset port on the phone body that

is marked with a phone symbol.

STEP 3 (Optional) Route the phone cord through the cable slot.

STEP 4 Insert the other end of the phone cord into the port at the bottom of the handset

(not shown).

Installing the Stand (Optional)

NOTE Do not attach the desk stand if you want to mount the phone to the wall. If you are

attaching a Cisco SPA 500S attendant console, attach the console before attaching the desk stand.

STEP 1 Connect the phone stand by lining up the tabs on the stand with the slots on the

phone body.

STEP 2 Slide the bottom tabs into the lower slots on the phone body and lightly press

down on the stand. It should easily slide into the upper stand slots. Do not force.

Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 17

Installing Your Phone

Mounting the Phone to the Wall (Optional)

To mount the phone to the wall, you must purchase the MB100 wall mount bracket kit.

Figure 2 MB100 Wall Mount Kit

Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 18

Installing Your Phone

Mounting the Phone to the Wall (Optional)

STEP 1 To attach the Mounting Bracket (MB), align the two cleats on the MB with the holes

in the phone’s base.

STEP 2 Orient the MB such that the phone’s Ethernet and handset ports are accessible

after installation.

STEP 3 Push the MB onto the phone’s base. Slide the MB upwards to lock it in place.

Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 19

Installing Your Phone

Mounting the Phone to the Wall (Optional)

STEP 4 (Optional) If a Wi-Fi or PoE dongle is installed, place in the tray.

Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 20

+ 46 hidden pages

Cisco Small Business SPA502G, Small Business SPA501G, Small Business SPA504G, Small Business SPA508G, Small Business SPA509G User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual