Cisco Systems PAP2 User Manual

A Division of Cisco Systems, Inc.

Phone Adapter

with 2 Ports for Voice-over-IP

WIRED

Installation and Troubleshooting Guide

®

Model No.

PAP2

Copyright and Trademarks

Specifications are subject to change without notice. Linksys is a registered trademark or trademark of Cisco Systems,
Inc. and/or its affiliates in the U.S. and certain other countries. Copyright © 2004 Cisco Systems, Inc. All rights
reserved. Other brands and product names are trademarks or registered trademarks of their respective holders.

WARNING: This product contains chemicals, including lead, known to the State of California to cause
cancer, and birth defects or other reproductive harm. Wash hands after handling.

How to Use this Guide

Your guide to the Phone Adapter has been designed to make understanding networking with the Phone Adapter
easier than ever. Look for the following items when reading this User Guide:

This exclamation point means there is a caution or warning and is
something that could damage your property or Phone Adapter.

This question mark provides you with a reminder about something you
might need to do while using the Phone Adapter.

This checkmark means there is a note of interest and is something you
should pay special attention to while using the Phone Adapter.

In addition to these symbols, there are definitions for technical terms that are presented like this:
Also, each figure (diagram, screenshot, or other image) is provided with a figure number and description, like

this:

Figure numbers and descriptions can also be found in the “List of Figures” section.

word: definition.

Figure 0-1: Sample Figure Description

Phone Adapter with 2 Ports for Voice-over-IP

PAP2-UG-40729C JL

Phone Adapter with 2 Ports for Voice-over-IP

Phone Adapter with 2 Ports for Voice-over-IP

Table of Contents

Chapter 1: Introduction 1

Welcome 1
What’s in this Guide? 1

Chapter 2: Getting to Know the Phone Adapter 3

Back Panel Ports 3
The Front Panel 4

Chapter 3: Connecting the Phone Adapter 5

Overview 5
Instructions for Connecting the Phone Adapter 5
Placement Options 7

Chapter 4: Using the Phone Adapter’s Interactive Voice Response Menu 9

Overview 9
Accessing the Interactive Voice Response Menu 9
Using the Interactive Voice Response Menu 9
Configuring the Settings for Your Internet Phone Service 14

Appendix A: Troubleshooting 15

Common Problems and Solutions 15
Frequently Asked Questions 23

Appendix B: Windows Help 25
Appendix C: Glossary 27
Appendix D: Specifications 33
Appendix E: Warranty Information 35
Appendix F: Regulatory Information 37
Appendix G: Contact Information 39

Vonage 39
Linksys 39

Phone Adapter with 2 Ports for Voice-over-IP

List of Figures

Figure 2-1: Back Panel 3
Figure 2-2: Front Panel 4
Figure 3-1: Connect the Phone Adapter to Your Network and Telephone 5
Figure 3-2: Connect the Telephone Cable 6
Figure 3-3: Connect the Ethernet Network Cable 6
Figure 3-4: Connect the Power 6
Figure 3-5: Attaching the Phone Adapter’s Base 7
Figure 3-6: Phone Adapter Standing on Base 7
Figure 3-7: Measurement between Wall-Mount Slots 8

Chapter 1: Introduction

Welcome

Thank you for choosing the Linksys Phone Adapter with 2 Ports for Voice-over-IP. This Phone Adapter will allow
you to make phone or fax calls using the your broadband connection.

How does the Phone Adapter do this? The Phone Adapter connects your phones or fax machines to your network
router or gateway, so telephone service is delivered through your cable or DSL Internet connection. Each of the
Phone Adapter’s two telephone jacks operates independently , with separ ate phone service and phone numbers,
so you can have up to two Vonage phone lines per Adapter.

But what does all of this mean? Networks are useful tools for sharing Internet access and computer resources.
With the Phone Adapter, your phones or fax machines can share your high-speed Internet connection and take
advantage of it. You will be able to make phone calls using the account you set up with Vonage, even while
you’re surfing the Internet. So, networks not only are useful in homes and offices, but also can be fun.

Phone Adapter with 2 Ports for Voice-over-IP

Use the instructions in the Quick Installation or this Installation and Troubleshooting Guide to help you connect
the Phone Adapter after you have set up an account with Vonage. These instructions should be all you need to
get the most out of the Phone Adapter.

What’s in this Guide?

This guide covers the steps for installing the Phone Adapter.

• Chapter 1: Introduction
This chapter describes the Phone Adapter’s applications and this Installation and Troubleshooting Guide.

Chapter 1: Introduction
Welcome

NOTE: For information about

your Internet phone service,
refer to the User Guide, which is
included in the welcome kit.

1

Phone Adapter with 2 Ports for Voice-over-IP

• Chapter 2: Getting to Know the Phone Adapter
This chapter describes the physical features of the Phone Adapter.

• Chapter 3: Connecting the Phone Adapter
This chapter explains how to connect the Phone Adapter to your network and phones (or fax machines).

• Chapter 4: Using the Phone Adapter’s Interactive Voice Response Menu
This chapter explains how to configure the Phone Adapter’s network settings.

• Appendix A: Troubleshooting
This appendix describes some potential problems and solutions, as well as frequently asked questions,
regarding use of the Phone Adapter.

• Appendix B: Windows Help
This appendix describes how you can use Windows Help for instructions about networking, such as
installing the TCP/IP protocol.

• Appendix C: Glossary
This appendix gives a brief glossary of terms frequently used in networking.

• Appendix D: Specifications
This appendix provides the technical specifications for the Phone Adapter.

• Appendix E: Warranty Information
This appendix supplies the warranty information for the Phone Adapter.

• Appendix F: Regulatory Information
This appendix supplies the regulatory information regarding the Phone Adapter.

• Appendix G: Contact Information
This appendix provides contact information for a variety of Linksys resources, including Technical Support,
as well as Vonage.

2

Chapter 1: Introduction

What’s in this Guide?

Phone Adapter with 2 Ports for Voice-over-IP

Chapter 2: Getting to Know the Phone Adapter

Back Panel Ports

The Phone Adapter’s ports are located on the back panel.

Figure 2-1: Back Panel

PHONE 1 Port For your primary Vonage Internet phone line, the PHONE 1 port allows you to connect your

telephone to the Phone Adapter using an RJ-11 telephone cable (not included).

PHONE 2 Port If you add a second Vonage line, then use the PHONE 2 port. It allows you to connect a

second telephone (or fax machine) to the Phone Adapter using an RJ-11 telephone cable
(not included).

ETHERNET Port The ETHERNET port allows you to connect the Phone Adapter to your router or gateway

using a Category 5 (or better) Ethernet network cable.

POWER Port The POWER port is where you will connect the included power adapter.

Chapter 2: Getting to Know the Phone Adapter
Back Panel Ports

NOTE: These Phone ports do

not carry any voltage.

3

Phone Adapter with 2 Ports for Voice-over-IP

The Front Panel

The Phone Adapter’s LEDs are located on the front panel.

Figure 2-2: Front Panel

PHONE 1 LED Blue. The PHONE 1 LED is solidly lit when a telephone or fax machine has a registered

connection to Vonage through the PHONE 1 port. (The connection is registered if your
Internet phone service account is active.) It flashes when the phone is being used or an
incoming call has been detected.

PHONE 2 LED Blue. The PHONE 2 LED is solidly lit when a telephone or fax machine has a registered

connection to Vonage through the PHONE 2 port. It flashes when the phone is being used or
an incoming call has been detected.

ETHERNET LED Blue. The ETHERNET LED lights up when the Phone Adapter is connected to your network

through the Ethernet port. It flashes when there is data being sent or received.

Power LED Blue/Red. The Power LED lights up when the Phone Adapter is powered on and ready. It

flashes when the Phone Adapter is booting up, undergoing a self-test, or performing a
firmware upgrade. The LED lights up red when the Phone Adapter has failed its self-test or
is malfunctioning. Refer to “Appendix A: Troubleshooting” for more information.

4

Chapter 2: Getting to Know the Phone Adapter

The Front Panel

Chapter 3: Connecting the Phone Adapter

Overview

This chapter gives instructions on how to connect the Phone Adapter to your network and telephones or fax
machines. Shown below is a connection diagram displaying a typical setup.

Internet

This chapter also describes the Phone Adapter’s placement options. You can place it flat on a surface, attach
the Phone Adapter’s base so it can stand in place, or mount the Phone Adapter on a wall.

Cable/DSL

Modem

Figure 3-1: Connect the Phone Adapter to Your Network and Telephone

Router

Phone Adapter

Instructions for Connecting the Phone Adapter

If you already have an account set up with Vonage, then proceed to step 1.
If you do not have an account, visit www.vonage.com to activate the Phone Adapter. After you have set up an

account, then proceed to step 1.

Telephone

Phone Adapter with 2 Ports for Voice-over-IP

IMPORTANT: The Phone
Adapter includes a ringer (ring
signal generator), which is a
source of hazardous voltage.
When the ringer is activated by
an incoming call, do not touch
the Phone port wires, the wires
of a cable connected to either
of the Phone ports, or the
internal circuitry of the Phone
Adapter.

IMPORTANT: Do not connect
either of the Phone ports to a
telephone wall jack. Make sure
you only connect a telephone or
fax machine to either of the
Phone ports. Otherwise, the
Phone Adapter or the telephone
wiring in your home or office
may be damaged.

Chapter 3: Connecting the Phone Adapter
Overview

5

Phone Adapter with 2 Ports for Voice-over-IP

1. Using a telephone cable, connect your telephone to the PHONE 1 port of the Phone Adapter.

2. If you have a second Vonage line on your account, then connect another telephone or a fax machine to the
PHONE 2 port of the Phone Adapter.

3. Connect the included Ethernet network cable to the ETHERNET port of the Phone Adapter.
Connect the other end to the one of the Ethernet ports on your router or gateway.

4. Connect the included power adapter to the POWER port on the back panel of the Phone Adapter.
Connect the other end to a standard electrical outlet.

5. The Power, Ethernet, and Phone LEDs will be solidly lit when the Phone Adapter is ready for use.

6. Follow the instructions provided by Vonage.
If you need to manually configure the Phone Adapter’s network settings, you can use the telephone; for

instructions, proceed to “Chapter 4: Using the Phone Adapter’s Interactive Voice Response Menu.”

The installation of the Phone Adapter is complete. Now you can pick up your phone and make calls.

NOTE: Vonage supports 7-, 10-, and 11-digit dialing. Use 7-, 10-, or 11-digit dialing for calls

within the same area code as your Vonage phone number. Use 10- or 11-digit dialing for calls
outside of your area code.

Figure 3-2: Connect the Telephone Cable

Figure 3-3: Connect the Ethernet

Network Cable

Proceed to the next section, “Placement Options,” if you want to attach the Phone Adapter’s base.

6

Figure 3-4: Connect the Power

Chapter 3: Connecting the Phone Adapter

Instructions for Connecting the Phone Adapter

Placement Options

There are three ways to place the Phone Adapter. The first way is to place the Phone Adapter horizontally on a
surface. The second way is to stand the Phone Adapter vertically on a surface. The third way is to mount the
Phone Adapter on a wall. The second and third options are explained in further detail below.

Stand Option

1. Remove the plate from the Phone Adapter’s bottom panel.

2. Line up the pegs of the Phone Adapter’s base with the mounting holes of the Phone Adapter’s bottom panel.

3. Insert the Phone Adapter’s base into the Phone Adapter’s bottom panel. Push the base in until it fits snugly.

4. Place the Phone Adapter in an appropriate location.

Congratulations! The installation of the Phone Adapter is complete.

If you need to change any of the Phone Adapter’s network settings, proceed to “Chapter 4: Using the

Phone Adapter’s Interactive Voice Response Menu.”

Phone Adapter with 2 Ports for Voice-over-IP

Figure 3-5: Attaching the Phone

Adapter’s Base

Chapter 3: Connecting the Phone Adapter
Placement Options

Figure 3-6: Phone Adapter Standing

on Base

7

Phone Adapter with 2 Ports for Voice-over-IP

Wall-Mount Option

The Phone Adapter has two wall-mount slots on its back panel. The distance between the two slots is 58 mm
(2.28 inches).

1. Determine where you want to mount the Phone Adapter.

2. Drill two holes into the wall. Make sure the holes are 58 mm (2.28 inches) apart.

3. Insert a screw into each hole, and leave 5 mm (0.2 inches) of its head exposed.

4. Maneuver the Phone Adapter so the wall-mount slots line up with the two screws.

5. Place the wall-mount slots over the screws and slide the Phone Adapter down until the screws fit snugly into
the wall-mount slots.

Congratulations! The installation of the Phone Adapter is complete.

If you need to change any of the Phone Adapter’s network settings, proceed to “Chapter 4: Using the

Phone Adapter’s Interactive Voice Response Menu.”

8

Figure 3-7: Measurement between

Wall-Mount Slots

Chapter 3: Connecting the Phone Adapter

Placement Options