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Cisco SPA 50X
Quick Start guide
Business
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Cisco SPA 50X Quick Start guide
Cisco Small Business Pro IP Phone
Models SPA501G, SPA502G,
SPA504G, SPA508G, and SPA509G
Package Contents
• IP telephone (Fig. 1)
• Phone Stand
• RJ-45 Ethernet Cable
• Quick Start Guide
• Documentation on CD-ROM
Fig. 1
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Cisco SPA 50X Quick Start guide
1 About This Guide
2 Installing Your IP Phone
This guide is intended to show you how to install
your phone and describes how to use some of
the basic functions and features. The features
available on your phone depend on the type
of system to which your phone is connected.
Your phone system might not provide all of the
features mentioned in this document. Contact
your phone system administrator for questions
about phone features.
Use these procedures to install the phone and
connect it to your network.
Fig. 2
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STEP 1
Turn the phone body over to expose the ports on
the back of the unit.
Caution
Do not insert a telephone line cord into
the auxiliary port.
STEP 2
Insert the long end of the phone cord into the
handset port on the phone body that is marked
with a phone symbol.
STEP 3
(Optional) Route the phone cord through the
cable slot.
STEP 4
Insert the other end of the phone cord into the
port at the bottom of the handset (not shown).
STEP 5
(Optional) Connect the phone stand by lining up
the tabs on the stand with the slots on the phone
body. Slide the bottom tabs into the lower slots
on the phone body and lightly press down on the
stand. It should easily slide into the upper stand
slots. Do not force.
STEP 6
If you are using an external power source, insert
one end of the power cord into an outlet and
insert the other end of the power cord into the
power port on the phone body.
STEP 7
Connect your phone to the network:
• Using an Ethernet Connection—Insert
one end of the Ethernet cable into the
network port on the phone body marked
“SW.” Insert the other end of the Ethernet
cable into the appropriate device, such as a
network switch, on your network.
• Using a Wireless Connection—You can use
a Cisco WBP54G Wireless-G Bridge with the
IP phone to create a wireless connection
between the phone and the network. See
the WBP54G documentation on Cisco.com
for more information (see the list of links at
the end of this document).
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Cisco SPA 50X Quick Start guide
STEP 8
(Optional) To provide network access to a PC,
connect one end of an additional Ethernet cable
(not provided) to the PC port on the back of
the phone body. Connect the other end of the
Ethernet cable to the network port on your PC.
STEP 9
(Optional) To install the phone on a vertical
surface, use the Cisco MB100 Wall Mount bracket.
See the Cisco Small Business Pro IP Phone
SPA50X User Guide (SIP) or the Cisco Unified
Communications Manager Express for the Cisco
Small Business Pro IP Phone SPA50X documents
on Cisco.com for more information. (See the list
of links at the end of this document.)
After your phone is successfully connected to the
network and receives a basic configuration, your
phone line keys should glow green (on models
with phone line keys).
On the SPA502G, you should hear a dial tone
when picking up the handset or pressing the
speakerphone button, and the LCD screen
displays a phone icon next to the extension
number.
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Cisco SPA 50X Quick Start guide
3 Phone Lines and Buttons
# Phone Features Description
1 Handset Pick up to answer or place calls.
2 Message Waiting Indicator Displays solid red when you have a new voice mail
message. Flashes red during an incoming call or when the
phone’s firmware is being updated.
3 LCD Screen Displays date and time, phone station name, line
extensions, and softkey options. (Not available on the
SPA501G.)
The photo above (Fig. 3) shows the SPA509G. Other models differ.
Numbered objects in the photo are explained in the following table.
Fig. 3
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# Phone Features Description
4 Line keys Indicates phone line status. (Not available on the
SPA502G.)
When lit: Green: Line is idle.
Red (steady): Line is active or in use.
Red (blinking): Line is on hold.
Orange: Line is unregistered (cannot be used).
These keys can also be programmed by your phone
system administrator to perform functions such as speed
dial, call pickup, or monitoring an extension.
5 Softkey buttons Press a softkey button to perform the action shown on the
label on the LCD screen above.
Note: The SPA501G has the following four buttons:
Redial
Dials the last number called.
Cancel
Cancels an action (such as a transfer).
Conference
While on a call, press to start a conference call
and dial another number. After the second party
answers, press Conference again to create the
conference.
Transfer
While on a call, press to transfer, then dial the
number to which to transfer. Press Transfer again to
transfer the call.
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# Phone Features Description
6 Programmable Keys These keys can be programmed by your phone system
administrator to perform functions such as speed dial, call
pickup, or monitoring an extension. (Only available on the
SPA509G.)
7 Navigation button Press an arrow to scroll left, right, up, or down through
items shown on the LCD screen. (Not available on the
SPA501G.)
8 Messages button Press to access voice mail (must be set up by your phone
system administrator).
9 Hold button Press to place a call on hold.
10 Setup button Press to access a menu to configure features and
preferences (such as your directory and speed dials),
access your call history, and set up functions (such as call
forwarding).
For the SPA501G, accesses the Interactive Voice Response
menu, which allows you to perform tasks like getting the
IP address of the phone. See the User Guide documents
on Cisco.com for more information. (See the list of links at
the end of this document.)
11 Mute button Press to mute or unmute the phone. When phone is
muted, the button glows red. A flashing mute button
indicates the network connection cannot be found.
12 Volume button Press + to increase the volume and - to lower the volume
of the handset, headset, speaker (when the handset is off
the phone, or ringer volume (when the handset is on the
phone).
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# Phone Features Description
13 Headset button Push to turn the headset on or off. When the headset is
on, the button glows green.
14 Speaker button Push to turn the speaker on or off. When the speaker is
on, the button glows green.
15 Keypad Use to dial phone numbers, enter letters, and choose
menu items.
Softkey Buttons
Button Function
<< or >> Move left or right through an entry without deleting characters.
add Add an entry.
bXfer Performs a blind call transfer (transferring a call without speaking to the party to
whom you are transferring the call.)
cancel Cancels any changes you have made (press before ok or save).
cfwd/CFwdAll Forwards all calls coming to your phone to a specified number.
clear Clears the call history.
Conf/Confrn Initiates a conference call.
The softkey buttons and labels on your phone
display vary depending on your phone model and
the phone system setup. (Softkey buttons are not
available on the SPA501G.) Press the right arrow on
the navigation button to view additional softkey
buttons. Below is a partial listing of softkey buttons
that may be available on your phone.
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Button Function
confLx Conferences active lines on the phone together.
delChr Deletes the last number or letter.
Delete Deletes an entire item (for example, a number from the Call History list).
Dial Dials a number.
dir Provides access to phone directories.
dnd/DnD Do Not Disturb; prevents incoming calls from ringing your phone.
-dnd Clears Do Not Disturb.
edit Opens an item so that you can edit numbers or letters, or enable or disable
a feature.
Exit Closes a menu.
grPick/GPickUp
Allows you to answer a call ringing on an extension by discovering the number of
the ringing extension.
lcr Returns the last missed call by dialing the number that called you.
miss Shows the Missed Calls list.
more Displays other softkey buttons that are available.
NewCall Press to start a new call.
Option Press this button to display options. To choose the displayed
option, press OK.
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Button Function
park Puts a call on hold at a designated “park” number. The call is parked on the line
until you unpark it or the caller disconnects. Must be configured by your phone
system administrator.
pickup Allows you to answer a call ringing on another extension by entering the
extension number.
redial Displays a list of recently dialed numbers.
resume Resumes a call that is on hold.
save Saves your changes.
select Selects the highlighted item on the LCD screen.
unpark Resumes a parked call.
xfer/Trnsfer Performs a call transfer.
xferLx Transfers an active line on the phone to a called number.
y/n Enters a submenu and when pressed, toggles between Yes or No to enable or
disable an option.
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Cisco SPA 50X Quick Start guide
4 Using Your IP Phone
Placing or Answering Calls
To place or answer a call, you can pick up the
handset, press the Speaker or Headset button, or
press a line button (on some phones).
Putting a Call on Hold
To put a call on hold, press the Hold button. The
caller hears a series of three rapid beeps or music
while on hold.
To resume the call, press the flashing red line
button for the call. For the SPA502G, press the
resume softkey.
Ending a Call
If you are using the handset, hang up or press
the EndCall softkey (on some phones). If you
are using the speakerphone, press the Speaker
button. If you are using the headset, either
press the Headset button (wired) or replace the
handset (wireless).
Adjusting Volume and Muting
To adjust the volume of the handset or speaker,
lift the handset or press the speaker button. Press
+ on the Volume button to increase the volume,
or press - to decrease the volume. Press Save.
To adjust the ringer volume, press the Volume
button when the handset is on the phone and the
speaker button is off. Press Save.
To mute the phone microphone, speaker, or
headset microphone, press the Mute button on
the phone. The button glows red. Press the Mute
button again to unmute.
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Adjusting Volume and Muting
When using the phone menus, you can use the
keypad to enter the number shown next to the
menu or sub-menu item on the LCD screen
(Fig. 4). (Not applicable to the SPA501G.)
For example, to obtain your IP address on the
SPA504G, press the Setup button and dial 9.
The IP address is displayed on the Network screen
(Fig. 5).
Note
Menus and options vary depending on
phone model.
Fig. 4
Fig. 5
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Cisco SPA 50X Quick Start guide
5 Where to Go From Here
Resource Location
Technical Documentation www.cisco.com/en/US/products/ps9730/tsd_products_
support_series_home.html
Accessories (includes
WBP54G and MB100)
www.cisco.com/en/US/products/ps10042/tsd_products_
support_series_home.html
Customer Support www.cisco.com/en/US/support/tsd_cisco_small_business_
support_center_contacts.html
Open Source License Notices www.cisco.com/go/osln
Regulatory Compliance and
Safety Information
www.cisco.com/en/US/products/ps9730/prod_installation_
guides_list.html
Warranty Information www.cisco.com/go/warranty
Cisco Community Central–
Voice Systems Community
www.myciscocommunity.com/community/smallbizsupport/
voiceandconferencing/voice
Cisco Partner Central site for
Small Business
www.cisco.com/web/partners/sell/smb
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