Cisco ON100 Network Agent Quick Start Manual

Quick Start Guide

Cisco Small Business

Cisco ON100 Network Agent

Package Contents

• Cisco ON100 Network Agent

• RJ-45 Ethernet cable

• External power adapter

• Product Information

Welcome to the Cisco OnPlus Service

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The Cisco ON100 Network Agent (referred to as OnPlus Network Agent
throughout the rest of this guide) is the network monitoring and solutions
platform for the Cisco OnPlus™ Service.

This quick start guide tells you:

• What you must do before installing and activating the
OnPlus Network Agent

• How to install and connect the OnPlus Network Agent to your
customer’s network

• How to activate the OnPlus Network Agent with the Cisco OnPlus Portal

For links to tutorials, support contact information, community forums, and
documentation for the Cisco OnPlus Service, see the pointer card included
in the box with the OnPlus Network Agent or the “Where to Go From

Here” section on page 13 of this guide.

Before You Begin

The OnPlus Network Agent must be installed at the customer premises.
The computer that is used to activate the OnPlus Network Agent with the
Cisco OnPlus Portal must be connected to the same Local Area Network
(LAN) as the OnPlus Network Agent.

IMPORTANT Only one OnPlus Network Agent is supported per customer

entry on the portal.

Before installing the OnPlus Network Agent, make sure that you have:

• An account created on the portal for this customer. For more
information, go to www.cisco.com/go/onplus or see the Cisco OnPlus
Portal User Guide.

• Customer name and Activation ID.

• A DHCP server on the customer LAN.

• A power source for the OnPlus Network Agent, either a PoE (Power

over Ethernet) LAN port or power receptacle.

• An active Internet connection at the customer premises.

• A Windows PC, Mac, or Linux computer with a Web browser. A Bonjour

browser plug-in can be used for discovering and launching the Cisco
OnPlus Network Agent Management Utility.

2 Cisco ON100 Network Agent Quick Start Guide

Cisco OnPlus Network Agent Features

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Front Panel

LED Description

Power Power ON/OFF status LED.
STATUS These LEDs indicate the status of power on, software and

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2

network initialization, software download, software upgrade,
and reset operations.

For more information, see OnPlus Network Agent Status

LEDs, page 8.

LAN LAN status indicators.

LINK LAN connectivity.
ACT LAN activity.

MON These LEDs indicate the status of the second Ethernet MON

(monitoring) port on the back panel of the OnPlus Network
Agent.

These LEDs are used in conjunction with Cisco OnPlus Service

solutions.
LINK MON port connectivity.
ACT MON port activity.

Side Panel

The right side panel on the Cisco OnPlus Network Agent has a Kensington
security slot. To avoid exposure of customer site data, we recommend that
you use the slot to attach a computer lock to physically secure the device
(lock not supplied).

Cisco ON100 Network Agent Quick Start Guide 3

Back Panel

Slot or Connector Description

AUX Not used.
SD CARD Not used.
MON Monitoring port (10/100/1000 Mbps).

This port must only be used as documented for

specific Cisco OnPlus solutions. For more

information, see www.cisco.com/go/onplus.

LAN LAN port with PoE (10/100/1000 Mbps).

If the LAN port to which you are connecting the

OnPlus Network Agent does not support PoE, use

the external power adapter that is supplied with the

device.

RESET If held for less than 10 seconds, executes a safe

shutdown and restarts the OnPlus Network Agent.

If held for 10 seconds or more, initiates a factory

reset. See Resetting the OnPlus Network Agent,

page13.

On/Off Switch Power the OnPlus Network Agent On or Off.
POWER Connector for the external power adapter, if used.

You can power the OnPlus Network Agent using PoE

or the external power adapter.

Default Settings

Setting Default Value

LAN IP addressing
method

DHCP (required for initial startup only).

At initial startup, the OnPlus Network Agent must
obtain a LAN IP address using DHCP.

Once you are connected to the OnPlus Network
Agent and have started the activation process, you
can assign a static LAN IP address to the device if
needed.

4 Cisco ON100 Network Agent Quick Start Guide

Mounting the OnPlus Network Agent

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You can place the OnPlus Network Agent on a desktop or mount it on a
wall.

Placement Tips

• Ambient Temperature—To prevent the OnPlus Network Agent from

overheating, do not operate it in an area that exceeds an ambient
temperature of 104°F (40°C).

•Air Flow—Be sure that there is adequate air flow around the unit.

When placing the OnPlus Network Agent on a desktop, make sure that the
surface is flat.

Wall Mounting

The OnPlus Network Agent does not come with a wall-mount kit. For wall
mounting, you will need:

• Two self-tapping screws, each with an outer thread diameter of

3.5 mm (0.14 in) and a length of 16 mm (0.63 in).

• The outer thread diameter must not be greater than 3.7 mm (0.15 in), the
head diameter must be between 6.0 mm (0.24 in) and 7.5 mm (0.29 in),
and the head height must not exceed 1.9 mm (0.07 in).

WARNING Insecure mounting can damage the device or cause injury.

Cisco is not responsible for damages incurred by insecure
wall mounting.

To mount the OnPlus Network Agent to a wall:

• Drill two mounting holes 95 mm (3.74 in) apart horizontally.

• Attach the two self-tapping screws to the wall.

Each screw should be mounted so that the space between the wall
and the underside of the screw head is at least 5.3 mm (0.21 in).

• Slide the OnPlus Network Agent into position until the screws fit snugly
into the holes on the bottom of the unit.

Cisco ON100 Network Agent Quick Start Guide 5