Quick Start Guide
Cisco Small Business
Cisco ON100 Network Agent
Package Contents
• Cisco ON100 Network Agent
• One 1.5-meter (4.92-foot) RJ-45 Ethernet cable
• External power adapter
• Documentation CD
Welcome to the Cisco OnPlus Service!
1
The Cisco ON100 Network Agent (referred to as the OnPlus Network
Agent throughout the rest of this guide) is the network monitoring and
solutions platform for the Cisco OnPlus™ Portal.
This quick start guide tells you:
• What you must do before installing and activating the
OnPlus Network Agent
• How to install the OnPlus Network Agent and connect it to your
customer’s network
• How to activate the OnPlus Network Agent with the Cisco OnPlus Portal
For links to tutorials, support contact information, community forums, and
documentation for the Cisco OnPlus Service, see the Documentation CD
included in the box with the OnPlus Network Agent or the “Where to Go
From Here” section on page 13 of this guide.
Before You Begin
The OnPlus Network Agent must be installed at the customer premises.
The computer that is used to activate the OnPlus Network Agent with the
Cisco OnPlus Portal must be connected to the Local Area Network (LAN)
at the customer premises.
IMPORTANT Only one OnPlus Network Agent is supported per customer
network. Unless a Cisco OnPlus-supported Cisco router is
present on the local network, the OnPlus Network Agent will
only discover devices on the same VLAN or subnet.
Before installing the OnPlus Network Agent, make sure that you have:
• Cisco OnPlus Portal activation information for this customer: Customer
name and Activation ID.
For more information, go to www.cisco.com/go/onplus or see the
Cisco OnPlus Portal User Guide.
• A DHCP server on the customer LAN.
• A power source for the OnPlus Network Agent, either a PoE (Power
over Ethernet) LAN port or a 100-240VAC, 50-60 Hz power receptacle.
• An active Internet connection at the customer premises.
• A Windows PC, Mac, or Linux computer with a Web browser. The Cisco
FindIT Discovery Utility or a Bonjour browser plug-in is recommended
for discovering and launching the Cisco OnPlus Network Agent
Management Utility.
2 Cisco ON100 Network Agent Quick Start Guide
Cisco OnPlus Network Agent Features
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Front Panel
LED Description
Power Power ON/OFF status LED.
STATUS These LEDs indicate status during power on, software and
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2
network initialization, software download, software upgrade,
and reset operations.
For more information, see OnPlus Network Agent Status
LEDs, page 7.
LAN LAN status indicators.
LINK LAN connectivity.
ACT LAN activity.
MON These LEDs indicate status for the second Ethernet MON
(monitoring) port on the back panel of the OnPlus Network
Agent.
These LEDs are used in conjunction with Cisco OnPlus Service
solutions.
LINK MON port connectivity.
ACT MON port activity.
Side Panel
The right side panel on the Cisco OnPlus Network Agent has a Kensington
security slot. You can use the slot to attach a computer lock for physically
securing the device (lock not supplied).
Cisco ON100 Network Agent Quick Start Guide 3
Back Panel
Slot or Connector Description
AUX Not used.
SD CARD Not used.
MON Monitoring port.
This port must only be used as documented for
specific Cisco OnPlus solutions. For more
information, see www.cisco.com/go/onplus.
LAN LAN port with PoE.
If the LAN port to which you are connecting the
OnPlus Network Agent does not support PoE, use
the external power adapter supplied with the
device.
RESET If held for less than 10 seconds, executes a safe
shutdown and restarts the OnPlus Network Agent.
If held for 10 seconds or more, initiates a factory
reset. See Resetting the OnPlus Network Agent,
page12.
On/Off Switch Power the OnPlus Network Agent On or Off.
POWER Connector for the external power adapter, if used.
You can power the OnPlus Network Agent using PoE
or the external power adapter.
Default Settings
Setting Default Value
LAN IP addressing
method
DHCP (required for initial startup only).
At initial startup, the OnPlus Network Agent must
obtain a LAN IP address using DHCP.
Once you are connected to the OnPlus Network
Agent and have started the activation process, you
can assign a static LAN IP address to the device if
needed.
4 Cisco ON100 Network Agent Quick Start Guide
Mounting the OnPlus Network Agent
3
You can place the OnPlus Network Agent on a desktop or mount it on a
wall.
Placement Tips
• Ambient Temperature—To prevent the OnPlus Network Agent from
overheating, do not operate it in an area that exceeds an ambient
temperature of 104°F (40°C).
•Air Flow—Be sure that there is adequate air flow around the unit.
When placing the OnPlus Network Agent on a desktop, make sure that the
surface is flat.
Wall Mounting
The OnPlus Network Agent does not come with a wall-mount kit. For wall
mounting, you will need:
• Two self-tapping screws, each with an outer thread diameter of 3.5 mm
and a length of 16 mm.
• The outer thread diameter must not be greater than 3.7 mm, the head
diameter must be between 6.0 mm and 7.5 mm, and the head height
must not exceed 1.9 mm.
WARNING Insecure mounting can damage the device or cause injury.
Cisco is not responsible for damages incurred by insecure
wall mounting.
To mount the OnPlus Network Agent to a wall:
• Drill two mounting holes 3.74 inches (95 mm) apart horizontally.
• Attach the two self-tapping screws to the wall.
Each screw should be mounted so that the space between the wall
and the underside of the screw head is at least 0.209 inches (5.3 mm).
• Slide the OnPlus Network Agent into position until the screws fit snugly
into the holes on the bottom of the unit.
Cisco ON100 Network Agent Quick Start Guide 5
Connecting the OnPlus Network Agent to
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the LAN at the Customer Premises
At the customer premises, follow these steps to connect the
OnPlus Network Agent to the LAN.
STEP 1 Plug one end of the supplied RJ-45 Ethernet cable to the LAN port
on the back panel of the OnPlus Network Agent.
STEP 2 Plug the other end of the Ethernet cable into a LAN port on the
network at the customer premises.
The port can be either PoE or non-PoE.
NOTE Cisco strongly recommends using Category 5e or better
cable for gigabit connectivity. When connecting the OnPlus
Network Agent to the customer LAN, do not exceed the maximum
cabling distance of 328 feet (100 meters).
Applying Power
To apply power to the OnPlus Network Agent, follow these steps.
STEP 1 If you are using the external power adapter shipped with the OnPlus
Network Agent, perform these steps:
• Connect the external power adapter to the POWER connector
on the back of the OnPlus Network Agent.
• Plug the power adapter into a 100-240VAC, 50-60 Hz power
receptacle.
NOTE The OnPlus Network Agent can be simultaneously connected
to a PoE port and to an external power source. If one of these power
sources fails, the other one will continue to supply power.
STEP 2 If you are using a PoE port to supply power to the OnPlus Network
Agent, make sure that the cable from the unit to the PoE port is
connected.
STEP 3 Slide the power switch on the back panel of the unit to the On
position ( | ) to begin the installation.
NOTE The OnPlus Network Agent does not automatically power on
when it is connected to a PoE-enabled LAN port.
6 Cisco ON100 Network Agent Quick Start Guide
Depending on the speed of the Internet connection, it usually takes
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STATUS
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from 10 to 20 minutes for the OnPlus Network Agent to be ready
for the initial activation. If the base software image on the device is
current, this step may not take as long.
During this time, the OnPlus Network Agent:
• Acquires a LAN IP address using DHCP
• Connects to the Internet and downloads the current base
software image
• Upgrades its software
You can monitor the progress of the initial startup by looking at the
LEDs on the front panel of the unit. See the “OnPlus Network
Agent Status LEDs” section on page 7 for more information.
STEP 4 The OnPlus Network Agent is ready for activation when the
STATUS 1 LED on the front panel is lit Steady Green and the
STATUS 2 LED is Off.
IMPORTANT If the STATUS 1 and STATUS 2 LEDs are lit Steady
Amber and Blinking Amber for more than two minutes, this
indicates that the OnPlus Network Agent has failed to obtain an IP
address using DHCP. Make sure that the DHCP server is
functioning and that IP addresses are available in the DHCP pool.
To continue, go to Activating the OnPlus Network Agent with the
Cisco OnPlus Portal, page 9.
OnPlus Network Agent Status LEDs
The STATUS 1 and STATUS 2 LEDs on the front panel of the
OnPlus Network Agent indicate the progress of the device during power
on, restart, software upgrade, and reset operations.
Status LEDs Description
Power On and Initialization
1 Steady Amber Power-on sequence.
2Steady Amber
Cisco ON100 Network Agent Quick Start Guide 7
Status LEDs Description
STATUS
12
STATUS
12
STATUS
12
STATUS
12
STATUS
12
STATUS
12
1 Steady Amber Starting software initialization.
2Off
1 Steady Amber Acquiring an IP address.
2Blinking Amber
If this pattern displays for more than two
minutes, it indicates that the OnPlus
Network Agent has failed to obtain an IP
address.
If a static IP is configured, this pattern is
never displayed for more than 10
seconds.
1 Steady Amber Completing software initialization.
2Off
Software Download and Upgrade
1 Blinking Red Downloading and installing the base
2Blinking Red
software image (requires Internet
connection).
You will only see this pattern prior to
activation (during out-of-box installation)
or after a factory reset.
1 Steady Green Upgrading software (requires Internet
2Steady Amber
connection).
Restart
STATUS
12
1 Blinking Green Restarting the OnPlus Network Agent.
2Blinking Amber
The OnPlus Network Agent restarts after
a normal reset, factory reset, or software
upgrade.
Normal Operation / Ready for Activation
1 Steady Green Operating normally or ready for
2Off
8 Cisco ON100 Network Agent Quick Start Guide
activation.
Activating the OnPlus Network Agent with
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the Cisco OnPlus Portal
To activate the OnPlus Network Agent with the Cisco OnPlus Portal, follow
these steps.
STEP 1 On the computer connected to the customer LAN, use one of the
following methods to locate the OnPlus Network Agent:
• If you have access to a DHCP server on the customer LAN, use
it to determine the IP address of the OnPlus Network Agent. If
you need to refer to the OnPlus Network Agent by its MAC
address, use the LAN port MAC address listed on the back
panel of the device.
• If you are using a Windows PC with Internet Explorer, you can
use the Cisco FindIT Network Discovery Utility to locate the
OnPlus Network Agent on the network. To download Cisco
FindIT, go to www.cisco.com/go/findit and click the Download
Software link. The OnPlus Network Agent appears under the
Service Appliance device category as
onplus<Last_6_digits_of_LAN_port_MAC_address>.
• If you are using a Web browser with built-in Bonjour support (for
example, Safari) or have a Bonjour browser plug-in installed,
use the Bonjour browser to locate the OnPlus Network Agent.
The Bonjour name for the OnPlus Network Agent is
onplus<Last_6_digits_of_LAN_port_MAC_address>.
• If you are using a Windows PC with UPnP enabled, look for the
OnPlus Network Agent on the Network Panel in
Windows Explorer.
STEP 2 Launch the OnPlus Network Agent Activation page.
• If you used Cisco FindIT, Bonjour, or UPnP to locate the OnPlus
Network Agent, double-click on its name to begin the activation.
• If you know the IP address of the OnPlus Network Agent, enter
it in your Web browser address bar (for example,
192.168.10.25) to begin the activation.
Cisco ON100 Network Agent Quick Start Guide 9
S
TEP 3 On the Activation page, enter the Cisco OnPlus Portal
Activation ID.
This ID is assigned by the Cisco OnPlus Portal when the customer
site is created.
The Activation ID is displayed on the Customer > Profile page on
the Cisco OnPlus Portal. Prior to activation, the Activation ID is also
displayed on the Customer > Status page on the
Cisco OnPlus Portal.
STEP 4 If required, you can change the default network settings for IP
addressing and DHCP nameservers.
To assign a static IP address to the OnPlus Network Agent, follow
these steps.
a. On the Activation page, click Configure additional network
settings.
b. Choose Static for the IP Address. When you choose Static, the
page updates to display additional IP address configuration
settings.
c. Enter the IP address that you want to use for the
OnPlus Network Agent.
d. Enter the network mask and gateway IP address for your
network.
e. In the DNS fields, enter the IP address of up to three
nameservers. You must enter at least one DNS server IP
address.
f. Click Apply network settings.
g. Click the link provided to access the OnPlus Network Agent at
its new IP address.
If the link fails to load, the new network address may not be
reachable with your computer's current network configuration.
Follow the onscreen instructions to resolve the problem.
10 Cisco ON100 Network Agent Quick Start Guide
To override nameserver settings for DHCP, follow these steps.
a. In the DNS section, choose Specify nameservers.
b. Enter the IP addresses of the nameservers that you want to
use for DNS. You can specify up to three DNS nameservers.
c. Click Apply network settings.
STEP 5 Click Install.
STEP 6 Confirm that the customer name and address match the customer
you are installing.
STEP 7 Click Complete Install.
The system will automatically update the OnPlus Network Agent
with the customer’s profile information and upgrade the software
as needed. Status messages are displayed so that you can track
system setup progress. The OnPlus Network Agent restarts twice
during the process, which can take up to 15 or 20 minutes.
When the activation is completed, the Cisco OnPlus Management
Utility login page displays.
You can log in to the OnPlus Network Agent to view system status.
a. In the Username field, enter admin.
b. In the Password field, enter the password for the Cisco OnPlus
Network Agent Management Utility. This password is
displayed on the Customer > Profile page on the
Cisco OnPlus Portal.
c. Click Log in.
If the installation was successful, the System Status page displays
and indicates that the Account Status is OK.
Cisco ON100 Network Agent Quick Start Guide 11
Suggested Next Steps
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9
Congratulations! You are ready to start using the Cisco OnPlus Service.
Here are some recommended next steps:
• Log in to the Cisco OnPlus Portal and click on the newly activated
customer account on the Overview page.
• The Status page for the customer should show that the OnPlus Network
Agent is activated and online.
• After several minutes, the Network Topology and Device Listing views
on the customer Dashboard will update to show the devices
discovered on the network.
• Click on items in the To Do list on the customer Dashboard to see
available actions. For example, you may need to provide access
credentials on devices such as Cisco routers, switches, or access
points to enable discovery of additional devices.
For further instructions, see the Cisco OnPlus Portal User Guide.
If you need help resolving a problem, visit the Cisco OnPlus Service area
on the Cisco Small Business Support Community at www.cisco.com/go/
smallbizsupport.
Resetting the OnPlus Network Agent
To reset the OnPlus Network Agent, use a small object, such as a paper
clip, to press and hold the RESET button on the back panel of the device.
Depending on the length of the time you press and hold in the RESET
button, two types of reset can be performed:
• When the RESET button is held in for less than 10 seconds, all running
processes are safely shut down and the OnPlus Network Agent
restarts.
• When the RESET button is held in for 10 seconds or more, a factory
reset is performed. All customer-specific data is removed from the
device. After a factory reset, you can re-activate the OnPlus Network
Agent.
12 Cisco ON100 Network Agent Quick Start Guide
Where to Go From Here
10
Here are links to resources available on Cisco.com for the Cisco OnPlus
Service and the Cisco OnPlus Network Agent.
Support
Cisco OnPlus Service
Resources
Cisco Small Business
Support Community
Cisco Small Business
Support and Resources
Cisco Small Business Support
Center Contacts
Cisco Small Business
Firmware Downloads
Product Documentation
Cisco OnPlus Service
Documentation
www.cisco.com/go/onplus
www.cisco.com/go/smallbizsupport
www.cisco.com/go/smallbizhelp
www.cisco.com/go/sbsc
To download firmware for Cisco Small Business
products, visit the Cisco Software Download
Center on Cisco.com at www.cisco.com/go/
software (registration/login required).
Use the Software Download Search to find
software.
www.cisco.com/go/onplus
Regulatory Compliance and
Safety Information for the Cisco
ON100 Network Agent
Cisco Small Business
Cisco Partner Central
for Small Business (Partner
Login Required)
Cisco Small Business Home
Cisco ON100 Network Agent Quick Start Guide 13
www.cisco.com/go/onplus
www.cisco.com/web/partners/sell/smb
www.cisco.com/smb
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
www.cisco.com
Small Business Support, Global: www.cisco.com/go/sbsc
78-19952-01
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S.
and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/
trademarks. Third party trademarks mentioned are the property of their respective owners.
The use of the word partner does not imply a partnership relationship between Cisco and any
other company. (1005R)
© 2011 Cisco Systems, Inc. All rights reserved.
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