Cisco Systems OL-3053-01 User Manual
CHAPTER
4
Using the Call Control Window
When you place or answer a call, the call state, the directory number of the
incoming call, the name of the person, if av ailable, th e operator direct ory number ,
and the elapsed time display in the Call Details pane of the Call Control window.
This section describes the following topics:
• Placing Calls from the Call Control Window, page 4-2
• Performing Call-Control Tasks in the Call Control Window, page 4-2
OL-3053-01
Cisco CallManager Attendant Console User Guide
4-1
Chapter 4 Using the Call Control Window
Placing Calls from the Call Control Window
Placing Calls from the Call Control Window
To place a call from the Call Control window, perform the following procedure:
Procedure
Step 1 Click the Operator Line button in the upper, right corner that indicates the
directory number of the Cisco IP Phone that controls the Cisco CallManager
Attendant Console.
Step 2 In the dialog box, enter the number that you want to dial.
Step 3 Click OK or Cancel.
Tip To place a call to a speed-dial or directory entry, drag the speed-dial or directory
entry onto the Operator Line button in the upper, right corner of the Call Control
window.
Performing Call-Control Tasks in the Call Control Window
Table 4-1 describes the call-control tasks that affect calls in the Call Control
window. For additional information on performing call-control tasks in the Call
Control window, see the “Handling Calls” section on page 2-1.
Cisco CallManager Attendant Console User Guide
4-2
OL-3053-01
Chapter 4 Using the Call Control Window
Performing Call-Control Tasks in the Call Control Window
Tabl e 4-1 Quick Reference Table
Desired Result Action Performed
Answering a
Call
Placing a Call To place a call, perform one of the following tasks:
To answer a call, perform one of the following tasks:
• Right-click the call and choose Answer in the context-sensitive menu.
• Click the Answer button on the Call Control toolbar.
• From the Actions menu, choose Answer.
• Press Ctrl + A key on your PC keyboard.
• Double-click the call in the Call Control window.
• Use the mouse to drag the highlighted call onto the Answer button .
• Use the Cisco IP Phone to answer the call (for example, press the line button with
the incoming call, or press the Answer softkey).
• Click the Dial button on the Call Control toolbar.
• From the Actions menu, choose Dial.
• Use the mouse to drag the speed-dial or directory entry onto the Dial button on
the Call Control toolbar, the Call Details pane, or the Operator Line button in
the Call Control window.
OL-3053-01
• Press Ctrl + D on your PC keyboard.
• Use the Cisco IP Phone to d ial the num ber.
• Use the numeric keypad on the right side of your PC key board to dial a number;
then, press Enter or press Ctrl + D.
Cisco CallManager Attendant Console User Guide
4-3
Loading...