Cisco Systems OL-12232-01 User Manual

CHA PTER

Monitoring the Cisco Unified IP Phone Remotely

Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including:

• Device information

• Network configuration information

• Network statistics

• Device logs

• Streaming statistics

This chapter describes the information that you can obtain from the phone’s web page. You can use this information to remotely monitor the operation of a phone and to assist with troubleshooting.

You can also obtain much of this information directly from a phone. For more information, see Chapter 7, “Viewing Model Information, Status, and Statistics

on the Cisco Unified IP Phone.”

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For more information about troubleshooting the Cisco Unified IP Phone 7970 Series, see Chapter 9, “Troubleshooting and Maintenance.”

This chapter includes these topics:

• Accessing the Web Page for a Phone, page 8-2

• Disabling and Enabling Web Page Access, page 8-3

• Device Information, page 8-4

• Network Configuration, page 8-6

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Chapter 8 M onitoring the Cisco UnifiedIP Phone Remotely

Accessing the Web Page for a Phone

• Network Statistics, page 8-11

• Device Logs, page 8-14

• Streaming Statistics, page 8-15

Accessing the Web Page for a Phone

To access the web page for a Cisco Unified IP Phone, perform these steps.

Note If you cannot access the web page, it may be disabled. See the “Disabling and

Enabling Web Page Access” section on page 8-3 for more information.

Procedure

Step 1 Obtain the IP address of the Cisco Unified IP Phone using one of these methods:

• Search for the phone in Cisco Unified Communications Manager by choosing

Device > Phone. Phones registered with Cisco Unified Communications Manager display the IP address at the top of the Phone Configuration web page.

• On the phone, press the Settings button, choose Network Configuration,

and then scroll to the IP Address option.

Step 2 Open a web browser and enter the following URL, where IP_address is the IP

address of the Cisco Unified IP Phone:

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http://IP_address

The web page for a Cisco Unified IP Phone 7970 Series includes these hyperlinks:

• Device Information—Displays device settings and related information for

the phone. For more information, see the “Device Information” section on

page 8-4.

• Network Configuration—Displays network configuration information and

information about other phone settings. For more information, see the

“Network Configuration” section on page 8-6.

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Chapter 8 Monitoring the Cisco Unified IPPhone Remotely

• Network Statistics—Includes the following hyperlinks, which provide

information about network traffic:

–

Ethernet Information—Displays information about Ethernet traffic. For more information, see the “Network Statistics” section on page 8-11.

–

Access—Displays information about network traffic to and from the PC port on the phone. For more information, see the “Network Statistics”

section on page 8-11.

–

Network—Displays information about network traffic to and from the network port on the phone. For more information, see the “Network

Statistics” section on page 8- 11.

• Device Logs—Includes the follo wing hyperlinks, which p rovide information

that you can use for troubleshooting:

–

Console Logs—Includes hyperlinks to individual log files. For more information, see the “Device Logs” section on page 8-14.

–

Core Dumps—Includes hyperlinks to individual dump files.

–

Status Messages—Displays up to the 10 most recent status messages that the phone has generated since it was last powered up. For more information, see the “Device Logs” section on page 8-14.

Disabling and Enabling Web Page Access

–

Debug Display—Displays messages that might be useful to the Cisco TAC if you require assistance with troubleshooting. For more information, see the “Device Logs” section on page 8-14.

• Streaming Statistics—Includes the Stream 1, Stream 2, and Stream 3

hyperlinks, which display a variety of streaming statistics. For more information, see the “Streaming Statistics” section on page 8-15.

Disabling and Enabling Web Page Access

For security purposes, you may choose to prevent access to the web pages for a phone. If you do so, you will prevent access to the web pages that are described in this chapter and to the phone’s User Options web pages.

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Device Information

Step 1 Choose Device > Phone. Step 2 Specify the criteria to f ind the phone and click Find, or click Find to disp lay a list

Step 3 Click the device name to open the Phone Configuration window for the device. Step 4 From the Web Access drop-down list box, choose one of these options:

Step 5 Click Update.

Chapter 8 M onitoring the Cisco UnifiedIP Phone Remotely

To control access to the web pages for a phone, follow these steps from Cisco Unified Communications Manager Administration:

of all phones.

• Disabled—Prevents access to web pages for a phone.

• Enabled—Allows access to web pages for a phone.

Note Some features, such as Cisco Quality Report Tool, do not function

properly without access to the phone web pages. Disabling web access also affects any serviceability application that relies on web access.

Device Information

The Device Information area on a phone’s web page displays device settings and related information for the phone. Table 8-1 describes these items.

To display the Device Information area, access the web page for the phone as described in the “Accessing the Web Page for a Phone” section on page 8-2, and then click the Device Information hyperlink.

Table 8-1 Device Informatio n Area Items

Item Description

MAC Address Media Access Control (MAC) address of the phone Host Name Unique, fixed name that is automatically assigned to

Phone DN Directory number assigned to the phone

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the phone based on its MAC address

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Chapter 8 Monitoring the Cisco Unified IPPhone Remotely

Table 8-1 Device Inform ation Area Items (continued)

Item Description

App Load ID Identifier of the firmware running on the phone Boot Load ID Identifier of the factory-installed load running on the

Version Version of the firmware running on the phone Expansion Module 1 Phone load ID for the first Cisco Unified IP Phone

Expansion Module 2 Phone load ID for the second Cisco Unified IP Phone

Hardware Revision Revision value of the phone hardware Serial Number Serial number of the phone Model Number Model number of the phone Message Waiting Indicates if there is a voice message waiting on any

UDI Displays the following Cisco Unique Device Identifier

Device Information

phone

Expansion Module 7914, if connected to a SCCP phone

line for this phone

(UDI) information about the phone:

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• Device Type—Indicates hardware type. For

example, phone displays for all phone models

• Device Description—Displays the name of the

phone associated with the indicated model type

• Product Identifier—Specifies the phone model

• Version Identifier

—Represents the hardware

version of the phone

• Serial Number—Displays the phone’s unique

serial number

Time Time obtained from the Date/Time Group in

Cisco Unified Communications Manager to which the phone belongs

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Network Configuration

Table 8-1 Device Inform ation Area Items (continued)

Item Description

Time Zone Timezone obtained from the Date/Time Group in

Date Date obtained from the Date/Time Group in

1. The Version Identifier field might display blank if using an older model Cisco Unified IP Phone because the hardware does not provide this information.

Network Configuration

The Network Configuration area on a phone’s web page displays network configuration information and information about other phone settings. Table 8-2 describes this information.

You can view and set many of these items from the Network Conf iguration Menu and the Device Configuration Menu on the Cisco Unified IP Phone. For more information, see Chapter 5, “Configuring Features, Templates, Services, and

Users.”

Chapter 8 M onitoring the Cisco UnifiedIP Phone Remotely

Cisco Unified Communications Manager to which the phone belongs

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To display the Network Configuration area, access the web page for the phone as described in the “Accessing the Web Page for a Phone” section on page 8-2, and then click the Network Configuration hyperlink.

Table 8-2 Network Configuration Area Items

Item Description

DHCP Server IP address of the Dynamic Host Configuration

Protocol (DHCP) server from which the phon e obtains its IP address.

BOOTP Server Indicates whether the phone obtains its configuration

from a Bootstrap Protocol (BootP) server.

MAC Address Media Access Control (MAC) address of the phone.

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