Cisco MGX 8850 Multiservice Switch
Installation and Configuration
Release 1.1.3
September 2002
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Text Part Number: 78-11223-03 Rev. B0
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The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used
in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is
likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.
The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate radio-frequency
energy. If it is not installed in accordance with Cisco’s installation instructions, it may cause interference with radio and television reception. This
equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules.
These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee
that interference will not occur in a particular installation.
Modifying the equipment without Cisco’s written authorization may result in the equipment no longer complying with FCC requirements for Class A or
Class B digital devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct any
interference to radio or television communications at your own expense.
You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment
or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more
of the following measures:
• Turn the television or radio antenna until the interference stops.
• Move the equipment to one side or the other of the television or radio.
• Move the equipment farther away from the television or radio.
• Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television or radio
are on circuits controlled by different circuit breakers or fuses.)
Modifications to this product not authorized by Cisco Systems, Inc. could void the FCC approval and negate your authority to operate the product.
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Cisco MGX 8850 Multiservice Switch Installation and Configuration
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Prefacexxiii
Objectivesxxiii
Audiencexxiii
Organizationxxiii
Related Documentationxxiv
MGX 8850 Switch, Release 1.1.3 Related Documentationxxiv
Cisco WAN Manager, Release 10, Related Documentationxxv
Cisco WAN Switching Software, Release 9.3 Related Documentationxxv
Conventionsxxvi
Obtaining Documentationxxvii
World Wide Webxxvii
Documentation CD-ROMxxvii
Ordering Documentationxxvii
Documentation Feedbackxxvii
CONTENTS
CHAPTER
Obtaining Technical Assistancexxviii
Cisco.comxxviii
Technical Assistance Centerxxviii
Cisco TAC Web Sitexxix
Cisco TAC Escalation Centerxxix
1Introducing the MGX 88501
MGX 8850 System Overview1
Applications of the MGX 88503
Universal Edge Architecture3
Card Slot Locations4
Standards-Based Conversion to ATM4
MGX 8850 Enclosure and Power5
MGX 8850 Management5
Summary of the MGX 8850 Cards and Modules6
Introduction to Core Card Sets and Service Modules6
Redundancy for Service Modules10
1:1 Redundancy10
Hot Standby11
1:N Redundancy11
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Contents
CHAPTER
2Module and Service Descriptions1
Processor Switching Module1
PXM1 Features2
PXM1 Illustration and LED Description2
PXM1 User Interface Back Cards3
1. PXM1-UI (standard)4
2. PXM-UI-S3 (optional)4
Making External Clock Connections4
Stratum-4 clocking4
Stratum-3 clocking4
PXM1 Back Card Illustrations5
PXM1 User Interface Back Cards5
SMFLR-1-622 Back Card7
SMFIR-1-622 Back Card8
SMF-155 Back Card9
BNC-2T3 Back Card10
BNC-2E3 Back Card11
Service Resource Module12
Bit Error Rate Testing12
1:N Service Module Redundancy12
Bulk Distribution Mode12
Module Requirements with Bulk Distribution and Redundancy13
Installation Requirements for the MGX-SRM-3T3/C13
SRM Illustration and LED Indicators13
vi
ATM UNI Service Module (AUSM)15
AUSM Features15
Quality of Service (QoS) Management15
Inverse Multiplexing15
Physical Layer Features16
AUSM/B Front Card Illustration and LED Description17
Back Cards for the AUSM/B18
Frame Relay Service Modules20
Features Common to All FRSMs20
Data-Link Layer Features20
Frame Relay Features20
ATM FUNI Features21
Frame Forwarding Features21
Rules for FRSM Slot Installation22
Redundancy for Frame Service Modules22
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FRSMs for T1 and E1 Lines28
FRSMs for T3 and E3 lines32
FRSMs for Serial Connections38
Circuit Emulation Service Modules45
CESM for T1 and E1 lines45
CESM T1 and E1 Features45
CESM for T3 and E3 lines50
Voice Service—VISM55
VISM Documentation55
Summary of Features Supported with VISM 1.555
Summary of Features Supported with VISM 2.057
VISM Redundancy57
Card Combinations58
VISM Card Illustrations and LED Description58
Route Processor Module61
RPM Documentation61
Contents
CHAPTER
3Site Preparation1
Parts Checklist1
Site Preparation1
Regulatory Compliance and Safety Information2
Safety Recommendations3
Maintaining Safety with Electricity3
Warning Definition4
Product Disposal Warning5
Lightning Activity Warning6
Jewelry Removal Warning7
Power Supply Warning8
Power Supply Disconnection Warning9
Power Disconnection Warning10
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Contents
Grounded Equipment Warning11
Installation Warning11
Class 1 Laser Product Warning12
Laser Beam Warning12
Seismic Considerations13
Seismic Anchoring for a Cisco Rack13
Power and Grounding16
AC Power Circuit Breakers16
DC Power Circuit Breakers16
Electrical Power for AC-Powered Nodes16
Electrical Power for DC-Powered Switches17
Bonding and Grounding18
Wiring a Mixed Ground System with Redundant Supplies19
Conductor Characteristics for Carrying Current and Ensuring Low Voltage Drops20
Using the Electrostatic Wrist Strap21
Co-Locating Cisco Units in the Same Rack22
Making the Frame Bonding (Ground) Connection22
Making Cisco Cabinet Ground Connections22
CHAPTER
4Enclosure and Card Installation1
Summary of Rack Installation tasks1
Prepare for Installation1
Layout Plans1
Rack Configuration2
Module Stacking Order2
Mounting the MGX 8850 Modules3
Installation Tools4
Mounting Rails for the Enclosure Modules4
Cisco Rack Installations6
Open Rack Installations6
Install the MGX 8850 with a Mechanical Lift (Recommended)7
Install the MGX 8850 without a Mechanical Lift (Optional)8
Remove Front Cards8
Remove Back Cards9
Remove 220 VAC Power Supplies9
Install the Enclosure10
Re-install the Front and Back Cards12
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Install Electrical Connections13
Install 220 VAC Power Supplies (If Necessary)14
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Release 1.1.31, Part Number 78-11223-03 Rev. B0, May 2005
Connect 220 VAC Power to the MGX 885014
Connect DC Power to the MGX 885015
Swapping a Primary or Redundant DC PEM with Power On16
Install a PEM in a System with Power On16
MGX 8850 with 110 VAC Power Supply17
Remove or Replace Cards to 110 VAC Node18
Removing 110 VAC Power Supply18
Replacing 110 VAC Power Supply19
Installing the Fan Power Cable in a 110 VAC Node19
MGX 8850 Low-Profile System with DC Power Supply20
Configuration Limitations20
Adding and Removing Cards in the MGX 8850 Low-Profile DC Version21
Install the Cable Manager22
Routing Data Cables23
Install System Power Cables24
Power Cable Description24
Steps to Install System Power Cabling25
Contents
CHAPTER
Install the Fan Power Cable27
Fan Cable Description27
Steps to Install the Fan Cable28
Initial Start-up of the MGX 885030
Converting Single-Height Slots to Double-Height Slots31
5Configuring the MGX 8850 Shelf1
User Interface Access Ports2
Control Port2
Ethernet Port2
Maintenance Port3
Other Ports3
IP-Based Applications3
Initial Shelf Bring-Up3
Bringing Up a PXM1 with No Runtime Firmware4
Configuring Node-Level Parameters6
Downloading Firmware to a Service Module11
CHAPTER
6Card and Service Configuration1
Tasks and Rules to Configure Cards and Services2
Sequence of Configuration Tasks2
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Contents
Modifying the Resource Partitioning2
Rules for Adding Connections3
Rules for Adding a DAX Connection3
Rules for Adding Three-Segment Connections4
Rules for Adding Management Connections4
Processor Switching Module5
Configuring Synchronization for the Shelf6
Clock Sources6
Clock Source Types6
Clock Source Configuration6
Configuration Example7
Configuring PXM1 Card-Level Parameters, Lines, and Ports8
Automatic Protection Switching on the PXM110
APS Requirements11
APS Configuration11
Adding Connections on a PXM1 in a Stand-Alone Node12
ATM Universal Service Module16
Summary of AUSM Features16
Configure the Card, Lines, and Ports17
Configure Inverse Multiplexing20
Adding and Configuring Connections on the AUSM/B20
BPX 8600-to-BPX 8600 Segment26
Frame Service Module Features26
Summary of Frame Service Module Features26
Configuring Frame Relay Service29
Configuring the FRSM Cards, Lines, and Ports30
Adding a Frame Relay Connection36
Establishing the BPX 8600-to-BPX 8600 Series Segment42
Test Commands for the FRSM Cards43
Support for Alarm Reporting44
Bit Error Rate Testing on an Unchannelized T3 or E3 FRSM44
Circuit Emulation Service Module for T3 and E344
Features45
Cell Delay Treatment45
Error and Alarm Response45
Configuring Service on a T3 or E3 CESM46
Configuring the Card, Lines, and Ports46
Adding and Modifying Connections48
Bit Error Rate Testing on a T3 or E3 CESM50
Cisco MGX 8850 Multiservice Switch Installation and Configuration
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Release 1.1.31, Part Number 78-11223-03 Rev. B0, May 2005
Eight-Port Circuit Emulation Service Modules51
Structured Data Transfer51
Unstructured Data Transfer52
Cell Delay Treatment52
Redundancy Support for the Eight-Port CESM52
Error and Alarm Response53
Configuring Service on an Eight-Port CESM53
Configuring the Card, Lines, and Ports53
Configuring Bulk Distribution and Redundancy55
Adding and Modifying Connections56
Service Resource Module60
Configuring Card and Line Parameters60
Bulk Distribution for T1 Service61
Redundancy Support by the MGX-SRM-3T3/C61
Configuring Redundancy Through the Redundancy Bus62
Configuring Redundancy Through the Distribution Bus63
Bit Error Rate Testing Through an MGX-SRM-3T363
Pattern Test Options66
Loopback Test Options67
Contents
Online Diagnostics Test67
Automatic Switchover67
Alarms67
Log Files67
Commands to Operate the Online Diagnostics68
DS3 Loopback Test69
Configure Loopback on the Entire DS3 Line69
Configure Loopback on all DS1s in a DS3 Line69
Receive a Loopback Request69
Configure Transmit FEAC code70
Configure Ds3 for Sending Looped or Normal Data70
Configure DS3 for Sending Line Loopback71
Configure DS3 for Sending Loopback Deactivation Request71
Configuring FEAC Validation Criteria to be FEACCodes4Of572
Configure FEAC Validation Criteria to be FEACCodes8Of1072
Negative Tests73
Disable FEAC Codes73
Configure DS3 Loopback Codes from the Standby PXM1 Card74
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xi
Contents
APPENDIX
ASystem Specifications1
Enclosure and System Power Specifications1
Physical and Electrical Characteristics for the Enclosure1
Physical and Electrical Characteristics for Cards3
Electromagnetic Compatibility and Immunity4
Processor Switching Module Specifications6
MGX-AUSM/B-8T1E1 Interface Characteristics8
MGX-FRSM-2CT3 Specifications12
MGX-FRSM-2CT3 Framer13
MGX-FRSM-2CT3 Line Alarms13
MGX-FRSM T3 and E3 Specifications14
MGX-FRSM T3 Line16
T3 Framer Level16
MGX-FRSM E3 Line16
E3 Framer Level17
MGX-FRSM T3 and E3 Line Alarms17
Statistics and Counter Specifications17
APPENDIX
MGX-FRSM-HS2 Specifications17
Counters and Statistics for FRSM-VHS Cards19
MGX-FRSM-8T1 Specifications22
MGX-FRSM-8E1 Specifications25
MGX-SRM-3T3/B Specifications30
Circuit Emulation Service for T3 and E331
Circuit Emulation Service Module for T1 Operation32
Circuit Emulation Service Module for E1 Operation33
BCabling Summary1
Introduction1
T3 Trunk Cabling1
Frame Relay Cabling2
1 Cabling2
E1 Cabling2
BNC Connector2
DB15 Connector3
12IN1-S4 V.35/X.21 Back Card4
HSSI Port Connectors5
Cabling for RJ-48 Connectors on T1 and E1 Ports6
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INDEX
Contents
DC Power Cabling7
AC Power Cabling8
Control and Clock Cabling8
Maintenance and Control Ports8
Modem Cable9
External Clock Input Cabling9
External Clock Input Cabling9
T1 Clock Cabling9
External Alarm Cabling10
Standard MGX 8850 Cables11
Redundancy Y-Cable11
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Contents
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Cisco MGX 8850 Multiservice Switch Installation and Configuration
Release 1.1.31, Part Number 78-11223-03 Rev. B0, May 2005
Figure 1-1MGX 88502
Figure 2-1PXM1 Front Card3
Figure 2-2User Interface Back Card (PXM1-UI)5
Figure 2-3User Interface Back Card (PXM-UI-S3): Stratum-3 Clocking6
Figure 2-4OC-12 Long-Reach Back Card (SMFLR-1-622/B)7
Figure 2-5OC-12 Intermediate-Reach Back Card (SMFIR-1-622/B)8
Figure 2-6OC-3 Four-Port Back Card (SMF-155/B)9
Figure 2-7Two-port T3 Back Card (BNC-2T3)10
Figure 2-8Two-port E3 Back Card (BNC-2E3)11
Figure 2-9MGX-SRM-3T3/C Card Set14
Figure 2-10AUSM/B-8T1 or AUSM/B-8E1 Front Card17
FIGURES
Figure 2-11RJ-48 and SMB Back Cards for the MGX-AUSM-8T1E1/B19
Figure 2-12BPX 8620 Network with NIW Connections23
Figure 2-13BPX 8600 Series Network with SIW Connections25
Figure 2-14MGX-FRSM-8T130
Figure 2-15RJ-48 and SMB Back Cards for the MGX-FRSM-8T1/E131
Figure 2-16MGX-FRSM-2CT334
Figure 2-17MGX-FRSM-2T3E335
Figure 2-18BNC-2T336
Figure 2-19BNC-2E337
Figure 2-20MGX-FRSM-HS241
Figure 2-21MGX-FRSM-HS1/B Front Card Faceplate42
Figure 2-22SCSI2-2HSSI43
Figure 2-2312IN1 S4S Back Card Faceplate44
Figure 2-24Front Cards for the Eight-Port CESM48
Figure 2-25RJ-48 and SMB Back Cards for the MGX-CESM-8T1E149
Figure 2-26CESM-T3/E3 Front Card52
Figure 2-27BNC-2T3 Back Card for the CESM-T3/E353
Figure 2-28BNC-2E3 Back Card for the CESM-T3/E354
Figure 2-29VISM Front Cards59
Figure 2-30VISM Back Cards60
Cisco MGX 8850 Multiservice Switch Installation and Configuration
Release 1.1.31, Part Number 78-11223-03 Rev. B0, May 2005
xv
Figures
Figure 3-1Stability Plate Dimensions14
Figure 3-2Installing a Cisco Cabinet Over the Stability Plate15
Figure 3-3Electrical Relationship of AC Plug Wiring17
Figure 3-4Mixed Grounding System19
Figure 3-5Frame Bonding Connection in a Cisco-Supplied Rack23
Figure 4-1Component Locations in a 220 VAC-Powered MGX 88503
Table B-7E1 Trunk/Circuit Line Cabling Specification3
Table B-8E1 Connector Pin Assignments3
Table B-912IN1-S4 Cable Types4
Table B-10V.35 Signals4
Table B-11X.21 Signals5
Tables
Table B-12Cable Part Numbers for MGX-FRSM-HS1/BV5
Table B-13Pinouts for SCSI-II Connector5
Table B-14DC Power Wiring7
Table B-15AC Power Cables8
Table B-16Maintenance and Control Port Cabling8
Table B-17Maintenance and Control Port Pin Assignments8
Table B-187T1 Clock Cabling9
Table B-19External Alarm Cabling10
Table B-20Network Alarm Pin Assignments10
Table B-21Standard Cables Available from Cisco11
Table B-22Y-Cable Product Names for Applicable Cards11
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Cisco MGX 8850 Multiservice Switch Installation and Configuration
xxi
Tables
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Cisco MGX 8850 Multiservice Switch Installation and Configuration
Release 1.1.31, Part Number 78-11223-03 Rev. B0, May 2005
Objectives
Preface
This preface describes the objectives, audience, organization, and conventions of the Cisco MGX 8850
Multiservice Switch Installation and Configuration publication.
This publication provides descriptions for installing and configuring the following MGX 8850 hardware:
• Enclosures
Audience
The Cisco MGX 8850 Multiservice Switch Installation and Configuration publication provides
installers, operators, and network designers and managers with the necessary information to set up any
applications of the MGX 8850 switches.
Organization
The major sections of this publication are as follows:
ChapterTitleDescription
Chapter 1Introducing the MGX 8850Describes the features and functions of the MGX 8850
• Power sources (AC and DC)
• Controller cards (the CPU for the node)
• Frame Relay interface cards
• ATM interface cards
• Trunk cards
switch.
Chapter 2Module and Service
Descriptions
Release 1.1.31, Part Number 78-11223-03 Rev. B0, May 2005
Describes the set of modules available with the MGX
8850.
Cisco MGX 8850 Multiservice Switch Installation and Configuration
xxiii
Related Documentation
Preface
ChapterTitleDescription
Chapter 3Site PreparationDescribes the site preparation required prior to
installing the MGX 8850.
Chapter 4Enclosure and Card
Installation
Chapter 5Configuring the MGX 8850
Shelf
Chapter 6Card and Service
Configuration
Appendix ASystem SpecificationsProvides the system specification for the Cisco MGX
Appendix BCabling SummaryProvides information about MGX 8850 trunk and
Describes how to install the MGX 8850 shelf enclosure
and cards.
Describes how to configure the MGX 8850 shelf.
Describes how to configure the MGX 8850 cards using
the command line interface.
8850.
service module cabling and connectors.
Related Documentation
The following Cisco publications contain additional information related to the operation of the Cisco
MGX 8850 Multiservice Gateway Switch.
MGX 8850 Switch, Release 1.1.3 Related Documentation
The following table lists documentation that contains additional information related to the installation
and operation of the MGX 8800 Series Switch.
DocumentationDescription
Cisco MGX 8850 Installation and Configuration,
Release 1.1.3
DOC-7811223=
Cisco MGX 8800 Series Switch Command
Reference, Release 1.1.3
DOC-7811210=
Cisco MGX 8800 Series Switch Error Messages,
Release 1.1.3
DOC-7811240=
WAN CiscoView for the MGX 8850, Release 1.1.3
DOC-7811242=
Provides installation instructions for the MGX 8850 switch.
Provides detailed information on the general command line interface
for the 8850 switch.
Provides error message descriptions and recovery procedures.
Provides instructions for using WAN CiscoView for the MGX 8850
switch.
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Release 1.1.31, Part Number 78-11223-03 Rev. B0, May 2005
Preface
Cisco WAN Manager, Release 10, Related Documentation
The following table lists the documentation for the Cisco WAN Manager (CWM) network management
system for Release 10.
DocumentationDescription
Cisco WAN Manager Installation for Solaris, Release 10
DOC-7810308=
Cisco WAN Manager User’s Guide, Release 10
DOC-7810658=
Cisco WAN Manager SNMP Service Agent Guide, Release 10
DOC-7810786=
Cisco WAN Manager Database Interface Guide, Release 10
DOC-7810785=
Provides procedures for installing Release 10 of the CWM
network management system on Solaris systems.
Provides procedures for operating Release 10 of the CWM
network management system.
Provides information about the CWM Simple Network
Management Protocol Service Agent components and
capabilities.
Provides the information to gain direct access to the CWM
Informix OnLine database that is used to store information
about the elements within your network.
Related Documentation
Cisco WAN Switching Software, Release 9.3 Related Documentation
The following table lists related documentation for the installation and operation of the Cisco WAN
Switching Software, Release 9.3 and associated equipment in a Cisco WAN switching network.
DocumentationDescription
Cisco BPX 8600 Series Installation and
Configuration, Release 9.3.10
DOC-7811603=
Cisco IGX 8400 Installation and Configuration
DOC-7810722=
Update to the IGX 8400 Installation and
Configuration, Release 9.3.10
DOC-7811029=
Cisco IGX 8400 Series Reference
DOC-7810706=
Cisco WAN Switching Command Reference,
Release 9.3.05
DOC-7810703=
Update to the Cisco WAN Switching Command
Reference, Release 9.3.10
DOC-7811457=
Provides a general description and technical details of the BPX
broadband switch.
Provides installation instructions for the IGX multiband switch.
Update for Release 9.3.10 to the Cisco IGX 8400 Installation and Configuration manual.
Provides a general description and technical details of the IGX
multiband switch.
Provides detailed information on the general command line interface
commands.
Provides detailed information on updates to the command line interface
commands for features new to switch software release 9.3.10.
Release 1.1.31, Part Number 78-11223-03 Rev. B0, May 2005
Cisco MGX 8850 Multiservice Switch Installation and Configuration
xxv
Conventions
DocumentationDescription
Cisco WAN Switching SuperUser Command
Reference, Release 9.3.10
Provides detailed information on the command line interface
commands requiring SuperUser access authorization
Provides information on a method for forwarding packets through a
network.
DOC-7811658=
Conventions
This publication uses the following conventions to convey instructions and information.
Command descriptions use these conventions:
• Commands and keywords are in boldface.
• Arguments for which you supply values are in italics.
• Required command arguments are inside angle brackets (< >).
Preface
• Optional command arguments are in square brackets ([ ]).
• Alternative keywords are separated by vertical bars ( | ).
Examples use these conventions:
• Terminal sessions and information the system displays are in screen font.
• Information you enter is in boldface screen font.
• Nonprinting characters, such as passwords, are in angle brackets (< >).
• Default responses to system prompts are in square brackets ([ ]).
Notes, cautions, and warnings use the following conventions and symbols:
NoteMeans reader take note. Notes contain helpful suggestions or references to materials not contained
in this manual.
CautionMeans reader be careful. In this situation, you might do something that could result in equipment
damage or loss of data.
Warning
This warning symbol means danger. You are in a situation that could cause bodily injury. Before
you work on any equipment, be aware of the hazards involved with electrical circuitry and be
familiar with standard practices for preventing accidents.
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Cisco MGX 8850 Multiservice Switch Installation and Configuration
Release 1.1.31, Part Number 78-11223-03 Rev. B0, May 2005
Preface
Obtaining Documentation
The following sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following URL:
http://www.cisco.com
Translated documentation is available at the following URL:
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM
package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may
be more current than printed documentation. The CD-ROM package is available as a single unitor
through an annual subscription.
Obtaining Documentation
Ordering Documentation
Cisco documentation is available in the following ways:
• Registered Cisco Direct Customers can order Cisco product documentation from the Networking
Products MarketPlace:
http://www.cisco.com/cgi-bin/order/order_root.pl
• Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription
Store:
http://www.cisco.com/go/subscription
• Nonregistered Cisco.com users can order documentation through a local account representative by
calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, elsewhere in North
America, by calling 800 553-NETS (6387).
Documentation Feedback
If you are reading Cisco product documentation on Cisco.com, you can submit technical comments
electronically. Click Leave Feedback at the bottom of the Cisco Documentation home page. After you
complete the form, print it out and fax it to Cisco at 408 527-0730.
You can e-mail your comments to bug-doc@cisco.com.
Release 1.1.31, Part Number 78-11223-03 Rev. B0, May 2005
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Obtaining Technical Assistance
To submit your comments by mail, use the response card behind the front cover of your document, or
write to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can
obtain documentation, troubleshooting tips, and sample configurations from online tools by usingthe
Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to
the technical support resources on the Cisco TAC Web Site.
Cisco.com
Preface
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open
access to Cisco information,networking solutions, services, programs, and resources at any time, from
anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a
broad range of features and services to help you to
• Streamline business processes and improve productivity
• Resolve technical issues with online support
• Download and test software packages
• Order Cisco learning materials and merchandise
• Register for online skill assessment, training, and certification programs
You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com,
go to the following URL:
http://www.cisco.com
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product,
technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC
Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
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• Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities,
product installation, or basic product configuration.
• Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably
impaired, but most business operations continue.
Cisco MGX 8850 Multiservice Switch Installation and Configuration
Release 1.1.31, Part Number 78-11223-03 Rev. B0, May 2005
Preface
• Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects
• Priority level 1 (P1)—Your production network is down, and a critical impact to business operations
Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of
service contracts, when applicable.
Cisco TAC Web Site
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The
site provides around-the-clock access to online tools, knowledge bases, and software. To access the
Cisco TAC Web Site, go to the following URL:
http://www.cisco.com/tac
All customers, partners, and resellers who have a valid Cisco services contract have complete access to
the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Siterequires a
Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or
password, go to the following URL to register:
http://www.cisco.com/register/
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com
registered user, you can open a case online by using the TAC Case Open tool at the following URL:
Obtaining Technical Assistance
of business operations. No workaround is available.
will occur if service is not restored quickly. No workaround is available.
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC
Web Si t e .
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority
level 2; these classifications are assigned when severe network degradation significantly impacts
business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC
engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following
URL:
Before calling, please check with your network operationscenter to determine the level of Cisco support
services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network
Supported Accounts (NSA). In addition, please have available your service agreement number and your
product serial number.
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Obtaining Technical Assistance
Preface
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Cisco MGX 8850 Multiservice Switch Installation and Configuration
Release 1.1.31, Part Number 78-11223-03 Rev. B0, May 2005
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