Cisco Linksys SPA3102 User Manual

Model No.

Voice Gateway with Router

SPA3102

Voice

User Guide

Voice Gateway with Router

Specifications are subject to change without notice. Linksys is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. Copyright © 2006 Cisco Systems, Inc. All rights reserved. Other brands and product names are trademarks or registered trademarks of their respective holders.

How to Use this Guide

Your guide to the Voice Gateway with Router has been designed to make understanding networking with the Voice Gateway easier than ever. Look for the following items when reading this guide:

In addition to these symbols, there are definitions for technical terms that are presented like this:

Also, each figure (diagram, screenshot, or other image) is provided with a figure number and description, like this:

Figure numbers and descriptions can also be found in the “List of Figures” section.

This exclamation point means there is a caution or warning and is something that could damage your property or the Voice Gateway.

This question mark provides you with a reminder about something you might need to do while using the Voice Gateway.

This checkmark means there is a note of interest and is something you should pay special attention to while using the Voice Gateway.

word: definition.

Figure 0-1: Sample Figure Description

SPA3102-UG-60330NC JL

WARNING: This product contains chemicals, including lead, known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash hands after handling.

Voice Gateway with Router

Table of Contents

Chapter 1: Introduction 1

Welcome 1 What’s in this Guide? 2

Chapter 2: Networking Basics 5

An Introduction to Local Area Networks 5 The Use of IP Addresses 5

Chapter 3: Getting to Know the Voice Gateway 7

The Back Panel 7 The Front Panel 8

Chapter 4: Getting Started 9

Before You Begin 9 Connecting the Voice Gateway 9 Configuring the Voice Gateway 11

Chapter 5: Using the Interactive Voice Response Menu 13

Overview 13 Accessing the Interactive Voice Response Menu 13 Using the Interactive Voice Response Menu 14 Entering a Password 19 Configuring the Settings for Your Internet Phone Service 20

Chapter 6: Using the Web-based Utility 21

Overview 21 How to Access the Web-based Utility 22 The Router Tab 23 The Voice Tab 32

Voice Gateway with Router

Appendix A: Troubleshooting 49

Common Problems and Solutions 49 Frequently Asked Questions 60

Appendix B: Finding the MAC Address and IP Address for Your Ethernet Adapter 65

Windows 98 or Me Instructions 65 Windows 2000 or XP Instructions 66 For the Voice Gateway’s Web-based Utility 66

Appendix C: Windows Help 67 Appendix D: Glossary 69 Appendix E: Specifications 73 Appendix F: Warranty Information 79 Appendix G: Regulatory Information 81 Appendix H: Contact Information 89

Internet Telephony Service Provider (ITSP) 89 Linksys 89

Voice Gateway with Router

List of Figures

Figure 3-1: Back Panel 7 Figure 3-2: Front Panel 8 Figure 4-1: Connect to the Telephone Wall Jack 9 Figure 4-2: Connect a Telephone 9 Figure 4-3: Connect a PC 10 Figure 4-4: Connect to the Modem 10 Figure 4-5: Connect Power 10 Figure 4-6: Login Screen 11 Figure 4-7: Router - WAN Setup Screen 11 Figure 4-8: MAC Clone Settings 11 Figure 4-9: Static IP Settings 12 Figure 4-10: PPPoE Settings 12 Figure 6-1: Login Screen 22 Figure 6-2: Router - Status Screen 23 Figure 6-3: Router - WAN Setup Screen 25 Figure 6-4: Static IP Settings 25 Figure 6-5: PPPoE Settings 25 Figure 6-6: Router - LAN Setup Screen 28 Figure 6-7: Router - Application Screen 30 Figure 6-8: Voice - Info Screen 32 Figure 6-9: Line 1 Status 33 Figure 6-10: PSTN Line Status 35 Figure 6-11: Voice - System Screen 39

Voice Gateway with Router

Figure 6-12: Voice - User 1 Screen 40 Figure 6-13: Speed Dial and Supplementary Service Settings 42 Figure 6-14: Distinctive Ring and Ring Settings 43 Figure 6-15: Voice - PSTN User Screen 45 Figure 6-16: PSTN-To-VoIP Speed Dial Settings 46 Figure 6-17: PSTN Ring Thru Line 1 Distinctive Ring Settings 47 Figure 6-18: PSTN Ring Thru Line 1 Ring Settings 48 Figure B-1: IP Configuration Screen 65 Figure B-2: MAC/Adapter Address 65 Figure B-3: MAC/Physical Address 66 Figure B-4: MAC Address Cloning 66

Voice Gateway with Router

Chapter 1: Introduction Welcome

Chapter 1: Introduction

Welcome

Thank you for choosing the Voice Gateway with Router. This Voice Gateway will allow your computers to share a high-speed Internet connection as well as resources, including files and printers. Plus, the Voice Gateway can bridge traditional phone service, also known as Public Switched Telephone Network (PSTN) service, with Internet phone service, also known as Voice over Internet Protocol (VoIP). And after you have set up your Internet phone service, you will be able to make phone or fax calls using the Internet.

How does the Voice Gateway do all of this? By connecting your computers and peripherals, including phones or fax machines, to the Voice Gateway and connecting the Voice Gateway to your cable or DSL modem, then the Voice Gateway can direct and control communications for your network.

But what does all of this mean?

Networks are useful tools for sharing Internet access and computer resources. Multiple computers can share Internet access, so you don’t need more than one high-speed Internet connection. With Internet phone service, your Internet access can now be shared by your phones or fax machines as well. You will be able to make phone calls using the account you set up with your Internet Telephony Service Provider (ITSP), even while you’re surfing the Internet. Plus, you can access one printer from different computers and access data located on another computer’s hard drive. Networks are even used for playing multiplayer video games. So, networks not only are useful in homes and offices, but also can be fun.

PCs on a wired network create a LAN, or Local Area Network. They are connected with Ethernet cables, which is why the network is called “wired”.

ethernet: an IEEE standard network protocol that specifies how data is placed on and retrieved from a common transmission medium.

lan (local area network): the computers and networking products that make up the network in your home or office.

network: a series of computers or devices connected for the purpose of data sharing, storage, and/or transmission between users.

Voice Gateway with Router

Chapter 1: Introduction

What’s in this Guide?

To create your network, install and set up the Voice Gateway. To guide you through the process, use the instructions in the Quick Installation or this User Guide to help you. These instructions should be all you need to get the most out of the Voice Gateway.

What’s in this Guide?

This guide covers the basic steps for setting up a network with the Voice Gateway. After going through “Chapter 3: Getting to Know the Voice Gateway,” most users will only need to use the following chapters:

• Chapter 4: Getting Started This chapter instructs you on how to connect and set up the Voice Gateway.

• Chapter 6: Using the Web-based Utility This chapter explains how to configure the Voice Gateway using your web browser and the Voice Gateway’s Web-based Utility. You will configure the Voice Gateway using the settings provided by your ISP.

When you’re finished with the basic steps, then you are ready to connect to the Internet.

You also have other chapters available for reference:

• Chapter 1: Introduction This chapter describes the Voice Gateway’s applications and this User Guide.

• Chapter 2: Networking Basics This chapter briefly explains how a network functions.

• Chapter 5: Using the Interactive Voice Response Menu This chapter explains how to configure the Voice Gateway’s network settings when you use its Interactive Voice Response Menu.

Voice Gateway with Router

Chapter 1: Introduction What’s in this Guide?

• Appendix A: Troubleshooting This appendix describes some possible problems and solutions, as well as frequently asked questions, regarding installation and use of the Voice Gateway.

• Appendix B: Finding the MAC Address and IP Address for Your Ethernet Adapter This appendix instructs you on how to find the MAC address or Ethernet address of your PC’s Ethernet network adapter.

• Appendix C: Windows Help This appendix describes how you can use Windows Help for instructions about networking, such as installing the TCP/IP protocol.

• Appendix D: Glossary This appendix gives a brief glossary of terms frequently used in networking.

• Appendix E: Specifications This appendix provides the technical specifications for the Voice Gateway.

• Appendix F: Warranty Information This appendix supplies the warranty information for the Voice Gateway.

• Appendix G: Regulatory Information This appendix supplies the regulatory information regarding the Voice Gateway.

• Appendix H: Contact Information This appendix provides contact information for a variety of Linksys resources, including Technical Support.

Voice Gateway with Router

Chapter 1: Introduction

What’s in this Guide?

Voice Gateway with Router

Chapter 2: Networking Basics An Introduction to Local Area Networks

Chapter 2: Networking Basics

An Introduction to Local Area Networks

Simply put, a router is a network device that connects two networks together.

The Voice Gateway connects your local area network (LAN), or the group of PCs in your home or office, to the Internet. The Voice Gateway processes and regulates the data that travels between these two networks.

The Voice Gateway’s Network Address Translation (NAT) technology protects your network of PCs so users on the Internet cannot “see” your PCs. This is how your LAN remains private. The Voice Gateway protects your network by inspecting the first packet coming in through the Internet port before delivery to the final destination on one of the Ethernet ports. The Voice Gateway inspects Internet port services like the web server, ftp server, or other Internet applications, and, if allowed, it will forward the packet to the appropriate PC on the LAN side.

The Use of IP Addresses

IP stands for Internet Protocol. Every device in an IP-based network, including PCs, print servers, and routers, requires an IP address to identify its location, or address, on the network. This applies to both the Internet and LAN connections.

There are two ways of assigning IP addresses to your network devices.

A static IP address is a fixed IP address that you assign manually to a PC or other device on the network. Since a static IP address remains valid until you disable it, static IP addressing ensures that the device assigned it will always have that same IP address until you change it. Static IP addresses are commonly used with network devices such as server PCs or print servers.

static ip address: a fixed address assigned to a computer or device that is connected to a network.

nat (network address translation): NAT technology translates IP addresses of a local area network to a different IP address for the Internet.

ip (internet protocol): a protocol used to send data over a network.

ip address: the address used to identify a computer or device on a network.

Voice Gateway with Router

Chapter 2: Networking Basics

The Use of IP Addresses

If you use the Voice Gateway to share your cable or DSL Internet connection, contact your ISP to find out if they have assigned a static IP address to your account. If so, you will need that static IP address when configuring the Voice Gateway. You can get the information from your ISP.

A dynamic IP address is automatically assigned to a device on the network. These IP addresses are called dynamic because they are only temporarily assigned to the PC or other device. After a certain time period, they expire and may change. If a PC logs onto the network (or the Internet) and its dynamic IP address has expired, the DHCP server will assign it a new dynamic IP address.

A DHCP server can either be a designated PC on the network or another network device, such as the Voice Gateway. By default, the Voice Gateway’s Internet Connection Type is DHCP (obtain an IP address automatically).

The PC or network device obtaining an IP address is called the DHCP client. DHCP frees you from having to assign IP addresses manually every time a new user is added to your network.

For DSL users, many ISPs may require you to log on with a user name and password to gain access to the Internet. This is a dedicated, high-speed connection type called Point to Point Protocol over Ethernet (PPPoE). PPPoE is similar to a dial-up connection, but PPPoE does not dial a phone number when establishing a connection. It also will provide the Voice Gateway with a dynamic IP address to establish a connection to the Internet.

By default, a DHCP server (on the LAN side) is enabled on the Voice Gateway. If you already have a DHCP server running on your network, you MUST disable one of the two DHCP servers. If you run more than one DHCP server on your network, you will experience network errors, such as conflicting IP addresses. To disable DHCP on the Voice Gateway, see the Router - LAN Setup section in “Chapter 5: Using the Web-based Utility.”

dynamic ip address: a temporary IP address assigned by a DHCP server.

dhcp (dynamic host configuration protocol): a protocol that lets one device on a local network, known as a DHCP server, assign temporary IP addresses to the other network devices, typically computers.

Voice Gateway with Router

Chapter 3: Getting to Know the Voice Gateway The Back Panel

Chapter 3: Getting to Know the Voice Gateway

The Back Panel

The Voice Gateway’s ports are located on the back panel.

LINE Use this port to connect the Voice Gateway to your standard telephone wall jack.

PHONE Use this port to connect an analog phone (or fax machine) with an RJ-11 telephone cable.

ETHERNET The ETHERNET port connects to a network device, such as a PC or a switch, with an

Ethernet network cable.

INTERNET The INTERNET port connects to your cable or DSL modem.

Power The Power port is where you will connect the power adapter.

Figure 3-1: Back Panel

NOTE: The LINE port will be

active only if you have traditional phone service.

Voice Gateway with Router

Chapter 3: Getting to Know the Voice Gateway

The Front Panel

The Voice Gateway’s LEDs, which inform you about network activities, are located on the front panel.

Power Green. The Power LED lights up when the Voice Gateway is powered on and connected to

the Internet. It flashes when the Voice Gateway is not connected to the Internet. The LED also flashes when the Voice Gateway is booting up or upgrading its firmware.

ETHERNET Green. The ETHERNET LED lights up when there is an active connection through the

ETHERNET port. If the LED is flashing, then there is traffic moving through that port.

PHONE Green. The PHONE LED is solidly lit when a telephone or fax machine has an active or

registered connection to your Internet Telephony Service Provider (ITSP) through the PHONE port. It flashes when the phone is being used or is off the hook.

LINE Green. The LINE LED lights up when the a telephone or fax machine has an active

connection to traditional phone service through the LINE port.

Proceed to “Chapter 4: Getting Started.”

Figure 3-2: Front Panel

NOTE: The LINE port will be

active only if you have traditional phone service.

Voice Gateway with Router

Chapter 4: Getting Started Before You Begin

Chapter 4: Getting Started

Before You Begin

Make sure you have the following:

• An active Internet connection

• An active Internet phone service account and its settings

• cable/DSL modem

• One computer for configuration of the Voice Gateway

• Analog telephone or fax machine with an RJ-11 phone cable

Connecting the Voice Gateway

1. Power off your network devices, including your modem and PC.

2. If you have traditional phone service, connect the RJ-11 phone cable (included) to the Voice Gateway’s LINE port and your telephone wall jack.

3. Connect one end of a different RJ-11 phone cable to the Voice Gateway’s PHONE port. Connect the other end to your analog telephone or fax machine.

Figure 4-1: Connect to the Telephone

Wall Jack

IMPORTANT: Do not connect the PHONE port to a telephone wall jack. Make sure you only

connect a telephone or fax machine to the PHONE port. Otherwise, the Voice Gateway or the telephone wiring in your home or office may be damaged.

Figure 4-2: Connect a Telephone

Voice Gateway with Router

Chapter 4: Getting Started

Connecting the Voice Gateway

4. Connect one end of an Ethernet network cable (included) to the ETHERNET port of the Voice Gateway. Connect the other end to the Ethernet port of your PC.

5. Connect one end of a different Ethernet network cable to the INTERNET port of the Voice Gateway. Connect the other end to your cable/DSL modem.

6. Power on the broadband modem.

7. Connect the included power adapter to the Voice Gateway’s power port, and then plug the power adapter into an electrical outlet. The power LED on the front panel will light up as soon as the Voice Gateway powers on.

8. Power on your PC.

Proceed to the next section.

Figure 4-3: Connect a PC

Figure 4-4: Connect to the Modem

NOTE: Make sure your PC’s Ethernet adapter is set to obtain an IP address automatically. For

more information, refer to Windows Help.

Figure 4-5: Connect Power

Voice Gateway with Router

Chapter 4: Getting Started Configuring the Voice Gateway

Configuring the Voice Gateway

1. Launch the web browser on the PC.

2. Enter 192.168.0.1/advanced in the Address field (192.168.0.1 is the default local IP address of the Voice Gateway). Then press the Enter key.

3. If your Internet Telephony Service Provider (ITSP) did not supply a password, you will not see a login screen. Proceed to step 4.

If your ITSP supplied a password, you will see a login screen. In the User Name field, enter user, the default user name for user access (this cannot be changed). Then enter the user password supplied by your ITSP.

4. The Router - Status screen will appear. Click the WAN Setup tab.

5. Proceed to the appropriate instructions for your Internet Connection Type.

DHCP

a. Select DHCP from the Connection Type drop-down menu.

b. If you use a cable modem, you may need to configure the MAC Clone Settings. (Contact your ISP for

more information.)

Enable MAC Clone Service. If your service uses a specific PC MAC address, then select yes from the Enable MAC Clone Service setting. Then enter the PC’s MAC address in the Cloned MAC Address field.

c. Click the Submit All Changes button.

Figure 4-7: Router - WAN Setup Screen

Figure 4-8: MAC Clone Settings

Figure 4-6: Login Screen

Voice Gateway with Router

Chapter 4: Getting Started

Configuring the Voice Gateway

Static IP

a. Select Static IP from the Connection Type drop-down menu.

b. In the Static IP Settings section, enter the IP address in the Static IP field, the subnet mask in the

NetMask field, and the default gateway IP address in the Gateway field.

c. In the Optional Settings section, enter the DNS server address(es) in the Primary DNS and optional

Secondary DNS fields.

d. Click the Submit All Changes button.

PPPoE (most DSL users)

a. Select PPPoE from the Connection Type drop-down menu.

b. Enter the user name in the PPPoE Login Name field, and enter the password in the PPPoE Login

Password field.

c. Click the Submit All Changes button.

6. If the Voice Gateway is pre-configured by your ITSP, then you do not need to change any of the default voice settings. Refer to the documentation supplied by your service provider for more information. If you need to configure additional settings, refer to “Chapter 6: Using the Web-based Utility” for instructions.

Figure 4-9: Static IP Settings

Figure 4-10: PPPoE Settings

static ip address: a fixed address assigned to a computer or device connected to a network.

subnet mask: an address code that determines the size of the network.

default gateway: a device that forwards Internet traffic from your local area network.

pppoe: a type of broadband connection that provides authentication (username and password) in addition to data transport.

Voice Gateway with Router

Chapter 5: Using the Interactive Voice Response Menu Overview

Chapter 5: Using the Interactive Voice Response Menu

Overview

You may need to manually configure the Voice Gateway by entering the settings provided by your Internet Telephony Service Provider (ITSP). This chapter explains how to use the Interactive Voice Response Menu to configure the Voice Gateway’s network settings. You will use the telephone’s keypad to enter your commands and select choices, and the Voice Gateway will use voice responses.

For more advanced configuration, refer to “Chapter 6: Using the Web-based Utility.”

Accessing the Interactive Voice Response Menu

1. Use a telephone connected to the PHONE port of the Voice Gateway. (You can only access the Interactive Voice Response Menu through an analog telephone, not any of the Internet phones.)

2. Press **** (in other words, press the star key four times).

3. Wait until you hear “Linksys configuration menu. Please enter the option followed by the # (pound) key or hang up to exit.”

4. Refer to the following table that lists actions, commands, menu choices, and descriptions. After you select an option, press the # (pound) key. To exit the menu, hang up the telephone.

NOTE: If your ITSP sent you the Voice Gateway, then it may be pre-configured for you, and you do not need to change any settings. Refer to the instructions supplied by your service provider for more information.

Voice Gateway with Router

Chapter 5: Using the Interactive Voice Response Menu

Using the Interactive Voice Response Menu

While entering a value, such as an IP address, you may exit without entering any changes. Press the * (star) key twice within half a second. Otherwise, the * will be treated as a decimal point or dot.

After entering a value, such as an IP address, press the # (pound) key to indicate you have finished your selection. To save the new setting, press 1. To review the new setting, press 2. To re-enter the new setting, press

3. To cancel your entry and return to the main menu, press * (star).

For example, to enter the IP address 191.168.1.105 by keypad, press these keys: 191*168*1*105. Press the # (pound) key to indicate that you have finished entering the IP address. Then press 1 to save the IP address or press the * (star) key to cancel your entry and return to the main menu.

If the menu is inactive for more than one minute, the Voice Gateway will time out. You will need to re-enter the menu by pressing ****.

Voice Gateway with Router

Chapter 5: Using the Interactive Voice Response Menu Using the Interactive Voice Response Menu

The settings you have saved will take effect after you have hung up the telephone. The Voice Gateway may reboot at this time.

Interactive Voice Response Menu

Action Command

(press these keys on the telephone)

Choices Description

Enter Interactive Voice Response Menu

**** Use this command to enter the Interactive

Voice Response Menu. Do not press any other keys until you hear, “Linksys configuration menu. Please enter the option followed by the # (pound) key or hang up to exit.”

Check Internet Connection Type

100 Hear the Internet connection type of the Voice

Gateway.

Check Internet IP Address

110 Hear the IP address assigned to the Voice

Gateway’s Internet (external) interface.

Check Network Mask (or Subnet Mask)

120 Hear the network or subnet mask assigned to

the Voice Gateway.

Check Gateway IP Address

130 Hear the IP address of the Voice Gateway

(usually the network router).

Check MAC Address 140 Hear the MAC address of the Voice Gateway

in hexadecimal string format.

ip (internet protocol): a protocol used to send data over a network.

ip address: the address used to identify a computer or device on a network.

mac address: the unique address that a manufacturer assigns to each networking device.

subnet mask: an address code that determines the size of the network.

gateway: a device that forwards Internet traffic from your local area network.

Voice Gateway with Router

Chapter 5: Using the Interactive Voice Response Menu

Using the Interactive Voice Response Menu

Check Firmware Version

150 Hear the version number of the firmware

currently running on the Voice Gateway.

Check Primary DNS Server IP Address

160 Hear the IP address of the primary DNS

(Domain Name Service) server.

Check Internet Web Server Port

170 Hear the port number of the Internet Web

server used for the Web-based Utility.

Check Local IP Address

210 Hear the local IP address of the Voice

Gateway.

Set Internet Connection Type

101 Press 0 to use DHCP.

Press 1 to use a static IP address. Press 2 to use PPPoE.

Select the type of Internet connection you are using. Refer to the documentation supplied by your Internet Service Provider (ISP).

Set Static IP Address 111 Enter the IP address using

numbers on the telephone keypad. Use the * (star) key when entering a decimal point.

First, set the Internet Connection Type to static IP address; otherwise, you will hear, “Invalid Option,” if you try to set the static IP address.

Interactive Voice Response Menu

Action Command

(press these keys on the telephone)

Choices Description

firmware: the programming code that runs a networking device.

static ip address: a fixed address assigned to a computer or device that is connected to a network.

pppoe: a type of broadband connection that provides authentication (username and password) in addition to data transport.

Voice Gateway with Router

Chapter 5: Using the Interactive Voice Response Menu Using the Interactive Voice Response Menu

Set Network (or Subnet) Mask

121 Enter the network or

subnet mask using numbers on the telephone keypad. Use the * (star) key when entering a decimal point.

First, set the Internet Connection Type to static IP address; otherwise, you will hear, “Invalid Option,” if you try to set the network or subnet mask.

Set Gateway IP Address

131 Enter the IP address using

numbers on the telephone keypad. Use the * (star) key when entering a decimal point.

First, set the Internet Connection Type to static IP address; otherwise, you will hear, “Invalid Option,” if you try to set the gateway IP address.

Set Primary DNS Server IP Address

161 Enter the IP address using

numbers on the telephone keypad. Use the * (star) key when entering a decimal point.

First, set the Internet Connection Type to static IP address; otherwise, you will hear, “Invalid Option,” if you try to set the IP address of the primary DNS server.

Interactive Voice Response Menu

Action Command

(press these keys on the telephone)

Choices Description

Voice Gateway with Router

Chapter 5: Using the Interactive Voice Response Menu

Using the Interactive Voice Response Menu

Set the Mode 201 Press 0 to select the

router/NAT mode. Press 1 to select the bridge/switch mode.

If the Voice Gateway acts as the router for your network, use the router/NAT mode.

If your network already has a router, use the bridge/switch mode.

Enable/Disable WAN Access to the Web-based Utility

7932 Press 1 to enable.

Press 0 to disable.

Use this setting to enable or disable WAN access to the Web-based Utility. (This Utility lets you configure the Voice Gateway.)

Manual Reboot 732668 After you hear, “Option successful,” hang up

the phone. The Voice Gateway will automatically reboot.

Factory Reset 73738 Press 1 to confirm.

Press * (star) to cancel.

If necessary, enter the password. The Voice Gateway will request confirmation; enter 1 to confirm. You will hear, “Option successful.” Hang up the phone. The Voice Gateway will reboot, and all settings will be reset to their factory default settings.

Interactive Voice Response Menu

Action Command

(press these keys on the telephone)

Choices Description

NOTE: This feature may be

protected by a password available only from your ITSP.

If you need to enter a password, refer to the following section, “Entering a Password.”

Voice Gateway with Router

Chapter 5: Using the Interactive Voice Response Menu Entering a Password

Entering a Password

You may be prompted to enter a password when you want to reset the Voice Gateway to its factory default settings. To enter the password, use the phone’s keypad, and follow the appropriate instructions.

• To enter A, B, C, a, b, or c — press 2.

• To enter D, E, F, d, e, or f — press 3.

• To enter G, H, I, g, h, or i — press 4.

• To enter J, K, L, j, k, or l — press 5.

• To enter M, N, O, m, n, or o — press 6.

User Factory Reset 877778 Press 1 to confirm.

Press * (star) to cancel.

The Voice Gateway will request confirmation; enter 1 to confirm. You will hear, “Option successful.” Hang up the phone. The Voice Gateway will reboot and all user-configurable settings will be reset to their factory default settings.

Interactive Voice Response Menu

Action Command

(press these keys on the telephone)

Choices Description

Voice Gateway with Router

Chapter 5: Using the Interactive Voice Response Menu

Configuring the Settings for Your Internet Phone Service

• To enter P, Q, R, S, o, q, r, or s — press 7.

• To enter T, U, V, t, u, or v — press 8.

• To enter W, X, Y, Z, w, x, y, or z — press 9.

• To enter all other characters, press 0.

For example, to enter the password phone@321 by keypad, press these keys: 746630321. Then press the # (pound) key to indicate that you have finished entering the password. To cancel your entry and return to the main menu, press * (star).

Configuring the Settings for Your Internet Phone Service

If you want to change the settings for your Internet phone service, refer to the instructions provided by your ITSP and “Chapter 6: Using the Web-based Utility.”

NOTE: These bulleted instructions only apply when you are entering a password. At all other times, pressing a number only selects a number, not a letter or punctuation mark.

Voice Gateway with Router

Chapter 6: Using the Web-based Utility Overview

Chapter 6: Using the Web-based Utility

Overview

The Web-based Utility can be accessed via your web browser through use of a computer on your network. It offers two levels of access: user and admin (administrator). Your level of access depends on your service provider’s policies. In most cases you will only have user-level access, so this chapter will cover the user-level web pages of the Web-based Utility. Also, access to some settings may be protected or blocked, so they cannot be accidentally changed. For more information, contact your ITSP.

There are two main tabs: Router and Voice. Additional tabs will be available after you click one of the main tabs. This chapter will describe each web page of the Web-based Utility and each page’s key functions.

Router

• Status. This screen displays product and system status information about the Voice Gateway.

• WAN Setup. Use this screen to configure the Internet connection, MAC clone, remote management, QoS, VLAN, and optional settings.

• LAN Setup. Use this screen to configure the local IP address, DHCP server, and DHCP lease settings.

• Application. On this screen, configure port forwarding, DMZ, multicast, and reserved ports range settings.

Voice Gateway with Router

Chapter 6: Using the Web-based Utility

How to Access the Web-based Utility

Voice

• Info. This screen displays voice-related status information about the Voice Gateway.

• System. Use this screen to configure the user password.

• User 1. Use this screen to configure call forward, speed dial, supplementary service, and ring settings for the Internet phone line.

• PSTN User. PSTN stands for Public Switched Telephone Network, which is the network that traditional phone service uses. Use this screen to configure call forward, speed dial, and ring settings for the PSTN line.

How to Access the Web-based Utility

To access the Web-based Utility of the Voice Gateway, launch the web browser on the PC connected to the Voice Gateway’s Ethernet port. If the Voice Gateway uses its default address, then enter 192.168.0.1 in the Address field. If you have assigned a static IP address to the Voice Gateway, then enter <IP address of the Voice Gateway> in the Address field. Press the Enter key.

If your Internet Telephony Service Provider (ITSP) did not supply a password, you will not see a login screen. If your ITSP supplied a password, then you will see a login screen. In the User Name field, enter user, the default user name for user access. (This cannot be changed.) Then enter the password supplied by your ITSP.

Two views of the Web-based Utility are available. Click basic to view basic settings, or click advanced to view advanced settings.

When you have finished making changes on a screen, click the Submit All Changes button to save the changes, or click the Undo All Changes button to undo your changes. When changes are saved, the Voice Gateway may reboot.

Figure 6-1: Login Screen

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Cisco Linksys SPA3102 User Manual

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