Cisco Linksys One User Manual
LINKSYS ONE COMMUNICATIONS SOLUTION
Customer Premises Equipment
Administration Guide
Release 2.1
© 2007 Cisco Systems, Inc. All rights reserved. Cisco, the Cisco logo, Cisco Systems, Linksys, and Linksys One are trademarks or registered trademarks of Cisco Systems, Inc.
and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners.
The use of the word partner does not imply a partnership relationship between Cisco or Linksys and any other company. (0704R)
Linksys One Communications Solution
Contents
Chapter 1: Welcome to Linksys One - - - - - - - - - - - - - - - - - - -1
Welcome VARs! 1
About this Guide 1
Chapter 2: Using the Linksys One Portal - - - - - - - - - - - - - - - - -3
Understanding the Linksys One Portal 3
Where are Passwords Set? 4
Accessing the Linksys One Portal 4
Getting Online Help 5
Chapter 3: Configuring Your System - - - - - - - - - - - - - - - - - - -6
Chapter 4: Viewing System Information - - - - - - - - - - - - - - - - -8
Viewing Brand Information 8
Viewing Account Information 8
Viewing Services Router Information 8
Chapter 5: Managing Accounts - - - - - - - - - - - - - - - - - - - - -9
Resetting User Passwords 9
Managing Admin Accounts 10
Managing System Passwords 11
Chapter 6: Using the Phone Application - - - - - - - - - - - - - - - - 12
How do I change a setting? 12
When do my changes take effect? 13
Online Help 13
Finding Your Way Home 13
Navigating with the Tab Index 13
Understanding Visual Cues on the Phone Application Screens 14
Setting Install Time Configuration 15
Viewing and Configuring Trunks 15
Configuring FXO Devices 17
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Configuring FXS Devices 19
Viewing Phone Devices 20
Viewing Application Device Status 21
Defining Groups 23
Defining Roles 26
Defining Dialing Patterns 29
Configuring Site Settings 32
Setting Site Options 33
Defining Auto Attendant Hours 36
Defining Auto Attendant Days 38
Configuring Email 40
Managing Users 43
Assigning Names to Users 43
Assigning Users to Groups 45
Assigning Users to Roles 46
Assigning Permissions to Users 49
Assigning SNR to Users 51
Assigning Assistants to Users 55
Forwarding Calls 57
Assigning Trunks to Users 60
Assigning Devices 64
Changing Individual User Settings and Templates 65
Changing User Settings 66
Changing User Templates 73
Configuring and Viewing Call Target Information 77
Viewing Group Information 78
Viewing Role Information 79
Defining System Voicemail Boxes 80
Assigning Inbound Trunks to Call Targets 82
Configuring Call Forward Options 84
Viewing System Information 87
Linksys One Communications Solution
Chapter 7: Viewing the Surveillance Application - - - - - - - - - - - - 89
Adding a Camera to the Administration Interface 90
Removing a Camera from the Administration Interface 91
To Access the Camera Software 92
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Chapter 8: Managing Data Devices - - - - - - - - - - - - - - - - - - 94
Viewing the Status of Data Devices 94
Pinging a Data Device 95
Adding DNS Names for Static IP Devices 95
Allowing Access to Network Services 96
Exposing a Network Device as a DMZ Host 98
Using the Services Router Advanced Interface 98
Chapter 9: Using the VAR View Screens - - - - - - - - - - - - - - - 100
Changing the Services Router Connectivity Settings 100
Viewing the Maintenance Status 101
Backing up and Restoring your Services Router 103
Changing a Service Node Account 103
Viewing Device Snapshots 104
Configuring Wireless 105
Chapter 10: Using the Support View Screens - - - - - - - - - - - - - 106
Changing a Service Node Account 107
Backing Up and Restoring Your CPE Configuration 108
Viewing Provisioning Settings 109
Viewing Device Snapshots 110
Changing the Services Router Connectivity Settings 112
Viewing VPN Status 114
Displaying Services Router Information 115
Viewing the IP Address and MAC Address 116
Cleaning User Information from the Services Router 116
Cleaning the Customer and Account Information from the Services Router 117
Restarting the Services Router 117
Viewing the Maintenance Status 118
Re-imaging the CPE 119
Restarting All Phones 119
Viewing Phone Device Data 120
Chapter 11: Viewing Linksys One-Ready Devices - - - - - - - - - - - 121
Displaying Devices 121
Device Info Screen 123
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Device Commands 124
Showing Details 125
Showing Syslogs 126
Chapter 12: Viewing Site Status - - - - - - - - - - - - - - - - - - -128
WAN Status 128
Device Status 129
VPN Status 131
SVR Download Status 131
Appendix A: Where Can I Find More Information? - - - - - - - - - - -132
Linksys One Documents 132
Linksys One Ready Documents 136
Linksys Partner Connection Portal 137
How to Become a Linksys Connected Partner 137
How to Access the Linksys Partner Connection Portal 137
Appendix B: Linksys One Contact Information - - - - - - - - - - - - -138
Appendix C: Troubleshooting - - - - - - - - - - - - - - - - - - - - -139
Troubleshooting Installation 139
Troubleshooting the Services Router 140
Troubleshooting the Voice Gateway 143
Troubleshooting Connected Devices 145
Linksys One Communications Solution
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Linksys One Communications Solution
Automatic Configuration
Linksys One uses a network discovery process
with automated configuration which means that
new networks—as well as moves, adds, and
changes—are fast and easy. As soon as they are
plugged in, Linksys One devices automatically
determine the optimal configuration and are
ready to go.
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Chapter
Welcome to Linksys One
Thank you for choosing Linksys One, a complete, affordable, easy-to-install communications
solution for small businesses. Linksys One delivers telephones, data networking,
applications, and the Internet through one high-speed connection from a Hosted Service
Provider (HSP). The system provides IP-based voice and data services with built-in security,
reliability and premium call quality. With Linksys One, the network instantly detects new
Linksys One devices and automatically configures them for optimal performance and simple
management. Phones install in minutes, not the hours or days it takes with other solutions.
Welcome VARs!
Linksys One delivers the communications solutions your customers want at the price they
need. As your customers’ businesses grow, you can help them easily connect new users, and
sell additional technologies, such as network attached storage, while enabling the customer
to protect their original investment. For example, Linksys One carriers will offer future high-
value Internet-based application services that provide smarter ways to transact business.
Linksys One resellers can leverage this momentum and create a foundation to sell additional
services. For resellers, this is a great opportunity to grow your revenue and profit potential.
You can capitalize on the growing demand for IP-based services with a more affordable,
simpler and complete small business communications solution.
About this Guide
The Linksys One Customer Premises Equipment Administration Guide is intended for
qualified Value Added Resellers (VARs) who are installing, administering, and managing the
Linksys One customer premises equipment (CPE). The guide assumes you have completed
the Linksys One training and are familiar with all system software configuration and
hardware installation procedures. The following topics are included:
• Chapter 1 "Welcome to Linksys One" provides an overview of this guide.
• Chapter 2 "Using the Linksys One Portal" describes how to use the Linksys One
Portal to customize site-wide, voice, and data settings.
• Chapter 3 "Configuring Your System" describes how to configure your Linksys One
system if you are using it for the first time.
Chapter 1: Welcome to Linksys One
Welcome VARs!
1
• Chapter 4 "Viewing System Information" describes the contents of the Info screen on
the Linksys One Portal. The Info screen shows the Brand, Account, and SVR
information.
• Chapter 5 "Managing Accounts" describes the contents of the Accounts screen on
the Linksys One Portal which includes information on managing Administrator
accounts.
• Chapter 6 "Using the Phone Application" describes the contents of the Phone
Application screen on the Linksys One Portal.
• Chapter 7 "Viewing the Surveillance Application"describes the Surveillance
Application.
• Chapter 8 "Managing Data Devices" describes the contents of the Data Devices
screen on the Linksys One Portal.
• Chapter 9 "Using the VAR View Screens" describes the contents of the VAR View
screen on the Linksys One Portal.
• Chapter 10 "Using the Support View Screens" describes the contents of the Support
View screen on the Linksys One Portal.
Linksys One Communications Solution
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Chapter
• Chapter 11 "Viewing Linksys One-Ready Devices" describes the contents of the L1
Devices screen on the Linksys One Portal.
• Chapter 12 "Viewing Site Status" describes the contents of the Site Status screen on
the Linksys One Portal.
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Chapter 1: Welcome to Linksys One
About this Guide
Linksys One Communications Solution
System Requirements
To use the Linksys One Portal, you’ll need to
install the following programs on your
computer:
• Macromedia Flash 8.0 or greater
• Microsoft Internet Explorer, version
5.5 or 6
• Mozilla FireFox 1.5 or greater
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Chapter
Using the Linksys One Portal
Administering the Linksys One communications solution is easy! Although most system
settings are already set for you, you can use the web-based Linksys One Portal to customize
settings for your customer’s site, users, and network. The Linksys One Portal can be accessed
locally or remotely to customize all CPE voice features and a subset of CPE data features.
The Linksys One Portal also includes a web-page that end-users can access to change their
passwords, set personal call forwarding options, configure their auto dials, plus more.
Understanding the Linksys One Portal
The Linksys One Portal shows different functions, shown in tabs, that are displayed
depending on the login level. For example, when logged in as a User, only the Accounts and
Phone Application function tabs are shown. When logged in as Support, all function tabs
are shown.
A complete listing of available functions in relation to the login level is shown in the table
below.
Info Accounts Phone
Application
User **
Data Devices VAR Vi ew Support View L1 Devices Site Status
Administrator X X * * X
Install XXXXX*XX
Support X X X X X X X X
* An abbreviated version of the application appears.
Chapter 2: Using the Linksys One Portal
Understanding the Linksys One Portal
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Linksys One Communications Solution
Where are Passwords Set?
Passwords for the different login levels are set as follows:
• User—User passwords are set by the user. The default user password is “3” (steering
digit) plus “extension number.” For example, if the extension is 700, then the default
password is 3700. Once users log into the to the Portal, they are prompted to
change their password; it is recommended that users change their default password
for security reasons. User passwords can be reset to their default value in the
Accounts > Reset User Password screen.
• Administrator—Administrator passwords are configured in the Accounts > Manage
Admin Accounts screen.
• Install—The support password is set on the Service Node.
• Support—The support password is set on the Service Node.
Accessing the Linksys One Portal
Here’s how to access and use the Linksys One Portal to customize your phone system.
1. Open a browser and type the IP address for the Services Router as follows:
• If you are accessing the Linksys One Portal on a computer that is connected to a LAN
port on the Services Router, type:
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Chapter
https://L1admin
NOTE: Depending on the security
settings of some networks, you may
need to type https://L1admin.home
• If you are accessing the Linksys One Portal on a computer that is remote from the
Services Router, type the IP address of the Services Router in the format:
https://proxy.<customer number>.<brand domain>:51
2. In the Linksys One Portal login window, type a username and password and click Go.
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Chapter 2: Using the Linksys One Portal
Where are Passwords Set?
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After successful login, the main screen appears.
Getting Online Help
For the Phone application, each page in the Linksys One Portal includes a Help button that
provides quick answers to questions you may have about entering information on the
associated page. Simply click the Help button to display help for that page.
Chapter 2: Using the Linksys One Portal
Accessing the Linksys One Portal
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Linksys One Communications Solution
Configuring Your System
If you are configuring your Linksys One system for the first time, you can use the following
steps to ensure optimal operation. Here you will configure users, define hours of operation,
set up voicemail, configure devices, and assign passwords.
To Configure Linksys One
1. Configure steering digits and the site caller ID using the Install > Dialing screen. Refer to
”Defining Dialing Patterns” section on page 29.
2. Add users in the Users > User Directory screen. Refer to ”Assigning Names to Users”
section on page 43.
3. Configure Users
a. Set up user permissions in the Users > Permissions screen. Refer to ”Assigning
Permissions to Users” section on page 49.
b. Assign numbers to users’ phones in the Users > Inbound Trunks screen. Refer to
”Assigning Trunks to Users” section on page 60.
c. (Optional) Define Groups and Roles in the Install > Define Groups and Install >
Define Roles screens. Refer to ”Defining Groups” section on page 23 and ”Defining
Roles” section on page 26.
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Chapter
d. (Optional) Assign users to groups and roles in the Users > Group Assignments and
Users > Role Assignments screens. Refer to ”Assigning Users to Groups” section on
page 45 and ”Assigning Users to Roles” section on page 46.
e. (Optional) Assign Assistants to Users in the Users > Assistants screen. Refer to
”Assigning Assistants to Users” section on page 55.
f. (Optional) Assign phone numbers to groups and roles in the Call Targets > Inbound
Trunks screen. Refer to ”Assigning Inbound Trunks to Call Targets” section on
page 82.
g. (Optional) Set up call forwarding and voicemail options for groups and roles in the
Call Targets > Call Forwards and Call Targets > Voicemail screens. Refer to
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”Configuring Call Forward Options” section on page 84 and ”Defining System
Voicemail Boxes” section on page 80.
4. (Optional) Change the time for the nightly maintenance window in the Site > Settings
screen. Refer to ”Configuring Site Settings” section on page 32.
5. Set AutoAttendant Days and Hours in the Site > AA Days and Site > AA Hours screens.
Refer to ”Defining Auto Attendant Days” section on page 38 and ”Defining Auto
Attendant Hours” section on page 36.
6. Record AutoAttendant greetings (dial the AA Admin number, which, by default is 4x98,
where 4 is a steering digit and x is a number of zeroes (0s), depending on the site
mask). The AA Admin default password is the same as the AA Admin number.
7. Associate physical phones to users in the Users > Device Assignments screen (phones
are identified by MAC address). If users were pre-configured for this installation, this
step may not be required. Refer to ”Assigning Devices” section on page 64.
8. Continue with site-specific custom configuration. For example:
a. Configure FXO devices in the Install > FXO Devices screen. Refer to ”Configuring
FXO Devices” section on page 17.
b. Configure FXS devices (can be fax, phone or paging) in the Install > FXS Devices
screen. Refer to ”Configuring FXS Devices” section on page 19.
9. Create Admin accounts, as needed in the Accounts > Manage Admin Accounts screen.
Refer to ”Managing Admin Accounts” section on page 10.
10. Change system passwords, as needed in the Accounts > Manage System Passwords
screen. Refer to ”Managing System Passwords” section on page 11.
Chapter 3: Configuring Your System
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Linksys One Communications Solution
Viewing System Information
The Info screen shows the Brand, Account, and Services Router information. This information
is display-only; no changes can be made here.
TIP: Before logging in, the Info screen is
also available from the Admin, Install,
or Support roles.
Viewing Brand Information
The Brand Information area shows the name of the brand and the logo that displays on the
phones at the customer’s site. This information is configured on the Service Node. For more
information regarding brands and brand logos, refer to the Service Node System
Administration Guide, available on the Linksys Partners Connection (LPC) portal. Refer to
”Linksys Partner Connection Portal” section on page 137 for more information about the
LPC.
Viewing Account Information
The Account Information area shows the Service Provider ID, Customer Number, and
Customer Password. For security purposes, the customer password is not shown in this
screen.
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Chapter
Viewing Services Router Information
The Services Router Information area shows the MAC address, IP address, and the CPE
software version currently running on the Services Router.
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Chapter 4: Viewing System Information
Viewing Brand Information
Linksys One Communications Solution
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Chapter
Managing Accounts
The Accounts screens allows you to reset a user or system password and manage
administration accounts. This tab contains three functions: Reset User Password, Manage
Admin Accounts, and Manage System Passwords.
These sections help you use the Accounts features:
• ”Resetting User Passwords” section on page 9
• ”Managing Admin Accounts” section on page 10
• ”Managing System Passwords” section on page 11
Resetting User Passwords
The Reset User Password screen allows you to reset a password for a selected user. If you are
logged in as a user, you can change the password only for that user. If you are logged in as
Admin or above, you can reset any user passwords.
To reset a user password:
1. Click Accounts > Reset User Password.
2. Select a user for which you want to change the password.
NOTE: The default password for the
Auto Attendant is 498 (for a 4XX
steering digit pattern). Add “0” after the
“4” for longer patterns. For example,
for a pattern of 4XXX, the password is
4098.
NOTE: The default password for the
operator voicemail box is 3450.
Chapter 5: Managing Accounts
Resetting User Passwords
9
3. Click Reset Password. The password for the user changes to its default setting.
Existing Account Area
Delete Account Area
New Account Area
Managing Admin Accounts
The Manage Admin Accounts screen allows you to change a password for an existing
Admin account, create a new Admin account, or delete an Admin account. This screen is
available only when logged in as Install or Support.
To change an Admin password:
1. Click Accounts > Manage Admin Accounts.
2. In the Existing Account area, select an Admin account for password change.
3. Type a new password in the New Password area.
4. Retype the password in the Confirm Password area.
TIP: The password is case-sensitive and
can be any combination of letters and
numbers. Special characters such as “!”
and “&” cannot be used.
Linksys One Communications Solution
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Chapter
5. Click Change Password.
To delete an Admin account:
1. Click Accounts > Manage Admin Accounts.
2. In the Delete Account area, select an Admin account to delete.
3. Click Delete Account.
To create a new Admin account:
1. Click Accounts > Manage Admin Accounts.
2. In the New Account area, type a new Admin name.
3. Type a password in the Password area.
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Chapter 5: Managing Accounts
Managing Admin Accounts
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Linksys One Communications Solution
4. Retype the password in the Confirm Password area.
TIP: The password is case-sensitive and
can be any combination of letters and
numbers. Special characters such as “!”
and “&” cannot be used.
Chapter
5. Click Create Account.
Managing System Passwords
The Manage System Passwords screen allows you to reset or change a password for the
Auto Attendant or system voicemail boxes. This screen is only available when logged in as
Admin level and above.
To reset a system or voicemail box password:
1. Click Accounts > Manage System Passwords.
2. In the Reset Password area, select the Auto Attendant or a voicemail box.
NOTE: The default password for the
Auto Attendant is 4x99. The default
password for system voicemail is 4x98.
Where “x” is a padding zero.
3. Click Reset Password. The password for the Auto Attendant or voicemail box changes to
its default setting.
To change a system or voicemail box password:
1. Click Accounts > Manage System Passwords.
2. In the Change Password area, select the Auto Attendant or a voicemail box.
3. Type a new password in the New Password area.
4. Retype the password in the Confirm Password area.
5. Click Reset Password.
Chapter 5: Managing Accounts
Managing System Passwords
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Linksys One Communications Solution
Using the Phone Application
The Phone Application allows you to manage the Linksys One phones, devices, and user
settings.
These sections help you use the Phone application:
• ”Finding Your Way Home” section on page 13
• ”Setting Install Time Configuration” section on page 15
• ”Configuring Site Settings” section on page 32
• ”Managing Users” section on page 43
• ”Changing Individual User Settings and Templates” section on page 65
• ”Configuring and Viewing Call Target Information” section on page 77
• ”Viewing System Information” section on page 87
Once you login to the Phone Application, you’ll see the Tab In de x window that shows you all
the available features for the Phone Application. Simply click any hyperlinked item in the list
to go directly to the window where you can configure that setting.
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Chapter
How do I change a setting?
1. Click an action you want to perform. Alternatively, you can click a Phone Application
tab to see a menu bar for that topic. For example, click the Users tab to view the menu
bar with options for configuring your users.
2. Make your changes.
3. Click Commit to submit your changes or click Cancel to discard all changes for this
window.
4. To change settings on a different window, click one of the Phone Application tabs, or
click the Home tab to return to the Tab Index window.
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Chapter 6: Using the Phone Application
How do I change a setting?
Linksys One Communications Solution
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Chapter
When do my changes take effect?
Depending on the type of change, some changes take effect immediately when you click
Commit while others require the phone or system to restart before they take effect. After you
commit a change, click Changes Pending or System Changes Pending to see which
changes are not yet active and the time they will take effect. If you want the changes to take
effect immediately, click Restart Phone (for changes pending) or Restart System (for system
changes pending). Otherwise, the changes will not go into effect until the next system
maintenance window.
IMPORTANT: Restarting the system will
cause a brief loss of phone and data
services.
Online Help
Each page in the Phone Application includes a Help button that provides quick answers to
questions you may have about entering information on the associated page. Simply click the
Help button to display help for that page.
Finding Your Way Home
By default, the Phone Application opens to the Home screen. From this screen you can see
the Tab Index and go to the Key screen which explains graphical elements and visual cues
used throughout the Phone Application. To go back to the Home page from any other
location, click the Home tab.
Navigating with the Tab Index
The Tab Index is the first screen that opens when you start the Phone Application. It contains
an index of the Phone Application features. An expanded view of the tabs is located below
the row of tabs. To navigate to a different screen, click on its hyperlinked title or click on one
of the tabs on top of the Tab Index screen.
Chapter 6: Using the Phone Application
Finding Your Way Home
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Linksys One Communications Solution
Understanding Visual Cues on the Phone Application Screens
Graphical elements are used in the windows to indicate various items in the application.
Click Key on the Home tab to display a description how items, colors, and visual cues are
used.
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Chapter 6: Using the Phone Application
Finding Your Way Home
Linksys One Communications Solution
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Chapter
Setting Install Time Configuration
The Install tab in the Phone Application lets you configure trunks, devices, applications,
groups, and roles for your customer’s site. You can also configure dialing settings for the
user’s phones.
Viewing and Configuring Trunks
The Outbound Trunks screen allows you to view the IP trunks assigned to this site, specify
labels to identify local trunks, allow local trunk usage for outbound calls, and set the gain of
the local trunks.
Chapter 6: Using the Phone Application
Setting Install Time Configuration
15
Refer to the following table for a description of the information displayed in the Outbound
screen.
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Field Description
IP Trunks The IP trunks assigned to this site by the Service Node. These are automatically
downloaded to the site and updated during the maintenance window.
Type The type of IP trunk. There are two types of IP trunks: DID and non-DID. A Direct
Inward Dial (DID) number is an externally reachable number that can be
assigned as a primary extension. A non-DID trunk cannot be assigned as a
primary extension.
Local Trunks The list of discovered PSTN connected local FXO trunks on this site that are
connected either to a VGA2000 or VGA2100 gateway. This area also allows
you to set transmit and receive gain of the trunks.
Allow Outbound
Use
Gains The transmit (Tx Gain) and receive (Rx Gain) gain settings of the local trunk.
Gateway The model number, Media Access Control (MAC) address, and line number of
To assign a label to a local trunk:
Allows this local trunk to be placed in the outbound trunks pool and used with
the Local Trunk steering digit. Note: FXO trunks will not be discovered or listed
unless they are plugged into an operational PSTN port.
the voice gateway device. If a trunk is not assigned to an FXO device, a Delete
button appears which allows you to delete the row.
Chapter
1. Type a label for the local trunk in the Local Trunks field.
NOTE: This field is only a label; the
number you enter is not validated as a
local trunk number.
2. Click Commit.
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Chapter 6: Using the Phone Application
Setting Install Time Configuration
6
An FXO device (Foreign
Exchange Office) device
connects to the lines of a
central office.
Linksys One Communications Solution
To change Tx and Rx Gain settings:
1. In the Tx or Rx Gain setting area, click the Up or Down button ( ) to change the
transmit or receive gain value.
2. Click Commit.
Chapter
Configuring FXO Devices
The FXO Devices screen allows you to see the status of the FXO devices, such as voice
gateways, that are connected to your Services Router. This screen also allows you to specify
a label for each FXO device and assign trunks to ports.
Chapter 6: Using the Phone Application
Setting Install Time Configuration
17
Refer to the following table for a description of the information displayed in the FXO Devices
FXO Device Location Fields
screen.
Linksys One Communications Solution
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Field Description
IP The Internet Protocol (IP) address of the device.
MAC The Media Access Control (MAC) address is the unique identifier for the device.
This number is also printed on the device.
Initialization The status of the initialization process.
Last Started The time since the system was last started.
Line The port label as indicated on the physical port of the device. For each
available port, a label is displayed next to the RJ-11 icon.
To add a Location to an FXO Device:
1. Type location text in the Location field.
NOTE: The Location field is a descriptive
label only and is not used any where
else in the Linksys One system.
2. Click Commit.
Chapter
To assign a trunk to the port of a Device:
1. Click the more ( ) and choose a trunk.
2. If necessary, repeat step 1 for all other ports.
3. Click Commit.
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Chapter 6: Using the Phone Application
Setting Install Time Configuration
Linksys One Communications Solution
An FXS device (Foreign
Exchange Station) or port on
an FXS device, allows an
analog telephony device,
such as a phone handset or
fax machine to be connected.
The FXS device provides dial
tone and ring voltage to the
analog telephony device.
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Chapter
Configuring FXS Devices
The FXS Devices screen allows you to see the status of the FXS devices connected to your
Services Router. You can also assign the port usage of each port on the FXS device.
NOTE: When a port is set to FAX, the
VGA will only accept G.711 calls; even
if only one port is set to FAX. G.711 is
the international standard for encoding
audio on a 64 kbps channel.
Refer to the following table for a description of the information displayed in the FXS Devices
screen.
Field Description
Location The physical location of the FXS device. This is only a text label used to specify
IP The Internet Protocol (IP) address of the device.
Chapter 6: Using the Phone Application
Setting Install Time Configuration
its location.
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Field Description
MAC The Media Access Control (MAC) address is the unique identifier for the device.
This number is also printed on the device.
Initialization The status of the initialization process.
Last Started The time since the FXS device was last started.
To assign the port usage of an FXS port:
1. Click the FXS device port drop down button ( ) on the port that you want to change.
2. Select a port usage of the port.
3. Click Commit.
Viewing Phone Devices
The Phone Devices screen allows you to see the status of the user’s phones.
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Chapter 6: Using the Phone Application
Setting Install Time Configuration
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Linksys One Communications Solution
Phones that are not registered with the Services Router appear with red text in the IP/MAC
line. You can delete a removed, or defective, phone from this screen by clicking the options
( ) button and selecting Delete.
Refer to the following table for a description of the information displayed in the Phone
Devices screen.
Chapter
Field Description
IP The Internet Protocol (IP) address of the device.
MAC The Media Access Control (MAC) address is the unique identifier for the device.
This number is also printed on the device.
Initialization The status of the initialization process.
Last Started The time since the system was last started.
User The name and extension of the user assigned to the phone.
Viewing Application Device Status
The Applications screen allows you to see the status of your application device and the
application that is currently loaded.
Chapter 6: Using the Phone Application
Setting Install Time Configuration
21
Refer to the following table for a description of the information displayed in the Applications
Devices screen.
Linksys One Communications Solution
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Field Description
Location The physical location of the application device. This is only a text label used to
specify its location.
IP The Internet Protocol (IP) address of the device.
MAC The Media Access Control (MAC) address is the unique identifier for the device.
This number is also printed on the device.
Initialization The status of the initialization process.
Last Started The time since the system was last started.
Use The name of the application loaded on the application device.
To assign a location label to an Application Device:
1. Type label text in the location field.
2. Click Commit.
Chapter
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Chapter 6: Using the Phone Application
Setting Install Time Configuration
Linksys One Communications Solution
A Group is an extension that
is created for the purpose of
sharing calls among devices.
An incoming call rings
simultaneously on all devices
in the group. All devices show
the call state.
6
Chapter
Defining Groups
The Define Groups screen allows you to create or modify groups into which you can place
users. For example, you may categorize your users into groups such as “Sales” or
“Support.” Changes to this screen require a system restart before they take effect.
NOTE: The Assistants group is included
by default and cannot be deleted.
Assistants are assigned to users in the
Users > Assistants screen.
Users are assigned to groups in the Users > Group Assignments screen.
Chapter 6: Using the Phone Application
Setting Install Time Configuration
23
Refer to the following table for a description of the information displayed in the Define
CLID is a telephony service that
transmits the caller’s telephone number
and in some places the caller's name to
the called party’s telephone equipment
during the ringing signal or when the
call is being set up but before the call is
answered.
Groups screen.
Linksys One Communications Solution
6
Field Description
Group Name Name assigned to the group. The group name assigned here also appears on
the following screens:
• Users > Group Assignments
• Call Targets > Groups
• Call Targets > Voicemail Boxes (if “Group VM Enable” is checked)
• Call Targets > Inbound Trunks (if “Group Extension Enable” is
checked)
• Call Targets > Call Forwards (if “Group Extension Enable” is checked)
• Individual > User Template (if “Group Extension Enable” is checked
and the user is assigned in the Users > Group Assignments screen)
• Info (if a trunk is assigned to the group)
Users Number of users assigned to this group as specified in the Users > Group
Assignments screen.
Group Extension Allows you to enable group extensions, assign number of buttons, and choose
a Calling Line Identification (CLID) for the group.
Enable Enables or disables this group extension. When enabled, the group name also
appears on the Individual > User Template screen for a user assigned to the
group. Note: Even if a group extension is not enabled on this screen, the group
will still appear on the Users > Group Assignments screen; however, the group
extension must be enabled to assign the group button on the user’s phone. Even
though a group may be disabled, it still can be used as a filter for displaying
users with the Filter Users pulldown.
Chapter
Buttons The number of buttons allocated to each user’s phone for this group.
CLID The CLID displayed on calls from this group. Note: For customers using local
trunks only, this field is not available.
Group VM
Enable
Enables or disables a voicemail box for this group. Note: For external
voicemail, a trunk must be assigned to the group in the Call Targets > Inbound
Trunks screen.
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Chapter 6: Using the Phone Application
Setting Install Time Configuration
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