Cisco Linksys One User Manual

LINKSYS ONE COMMUNICATIONS SOLUTION

Customer Premises Equipment

Administration Guide

Release 2.1

© 2007 Cisco Systems, Inc. All rights reserved. Cisco, the Cisco logo, Cisco Systems, Linksys, and Linksys One are trademarks or registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco or Linksys and any other company. (0704R)

Linksys One Communications Solution

Contents

Chapter 1: Welcome to Linksys One - - - - - - - - - - - - - - - - - - -1

Welcome VARs! 1 About this Guide 1

Chapter 2: Using the Linksys One Portal - - - - - - - - - - - - - - - - -3

Understanding the Linksys One Portal 3 Where are Passwords Set? 4 Accessing the Linksys One Portal 4

Getting Online Help 5

Chapter 3: Configuring Your System - - - - - - - - - - - - - - - - - - -6

Chapter 4: Viewing System Information - - - - - - - - - - - - - - - - -8

Viewing Brand Information 8 Viewing Account Information 8 Viewing Services Router Information 8

Chapter 5: Managing Accounts - - - - - - - - - - - - - - - - - - - - -9

Resetting User Passwords 9 Managing Admin Accounts 10 Managing System Passwords 11

Chapter 6: Using the Phone Application - - - - - - - - - - - - - - - - 12

How do I change a setting? 12

When do my changes take effect? 13 Online Help 13

Finding Your Way Home 13

Navigating with the Tab Index 13 Understanding Visual Cues on the Phone Application Screens 14

Setting Install Time Configuration 15

Viewing and Configuring Trunks 15 Configuring FXO Devices 17

Configuring FXS Devices 19 Viewing Phone Devices 20 Viewing Application Device Status 21 Defining Groups 23 Defining Roles 26 Defining Dialing Patterns 29

Configuring Site Settings 32

Setting Site Options 33 Defining Auto Attendant Hours 36 Defining Auto Attendant Days 38 Configuring Email 40

Managing Users 43

Assigning Names to Users 43 Assigning Users to Groups 45 Assigning Users to Roles 46 Assigning Permissions to Users 49 Assigning SNR to Users 51 Assigning Assistants to Users 55 Forwarding Calls 57 Assigning Trunks to Users 60 Assigning Devices 64

Changing Individual User Settings and Templates 65

Changing User Settings 66 Changing User Templates 73

Configuring and Viewing Call Target Information 77

Viewing Group Information 78 Viewing Role Information 79 Defining System Voicemail Boxes 80 Assigning Inbound Trunks to Call Targets 82 Configuring Call Forward Options 84

Viewing System Information 87

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Chapter 7: Viewing the Surveillance Application - - - - - - - - - - - - 89

Adding a Camera to the Administration Interface 90 Removing a Camera from the Administration Interface 91 To Access the Camera Software 92

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Chapter 8: Managing Data Devices - - - - - - - - - - - - - - - - - - 94

Viewing the Status of Data Devices 94

Pinging a Data Device 95 Adding DNS Names for Static IP Devices 95 Allowing Access to Network Services 96

Exposing a Network Device as a DMZ Host 98 Using the Services Router Advanced Interface 98

Chapter 9: Using the VAR View Screens - - - - - - - - - - - - - - - 100

Changing the Services Router Connectivity Settings 100 Viewing the Maintenance Status 101 Backing up and Restoring your Services Router 103 Changing a Service Node Account 103 Viewing Device Snapshots 104 Configuring Wireless 105

Chapter 10: Using the Support View Screens - - - - - - - - - - - - - 106

Changing a Service Node Account 107 Backing Up and Restoring Your CPE Configuration 108 Viewing Provisioning Settings 109 Viewing Device Snapshots 110 Changing the Services Router Connectivity Settings 112 Viewing VPN Status 114 Displaying Services Router Information 115

Viewing the IP Address and MAC Address 116

Cleaning User Information from the Services Router 116

Cleaning the Customer and Account Information from the Services Router 117

Restarting the Services Router 117 Viewing the Maintenance Status 118 Re-imaging the CPE 119 Restarting All Phones 119 Viewing Phone Device Data 120

Chapter 11: Viewing Linksys One-Ready Devices - - - - - - - - - - - 121

Displaying Devices 121

Device Info Screen 123

iii

Device Commands 124 Showing Details 125 Showing Syslogs 126

Chapter 12: Viewing Site Status - - - - - - - - - - - - - - - - - - -128

WAN Status 128 Device Status 129 VPN Status 131 SVR Download Status 131

Appendix A: Where Can I Find More Information? - - - - - - - - - - -132

Linksys One Documents 132 Linksys One Ready Documents 136 Linksys Partner Connection Portal 137

How to Become a Linksys Connected Partner 137

How to Access the Linksys Partner Connection Portal 137

Appendix B: Linksys One Contact Information - - - - - - - - - - - - -138

Appendix C: Troubleshooting - - - - - - - - - - - - - - - - - - - - -139

Troubleshooting Installation 139 Troubleshooting the Services Router 140 Troubleshooting the Voice Gateway 143 Troubleshooting Connected Devices 145

Linksys One Communications Solution

Automatic Configuration

Linksys One uses a network discovery process with automated configuration which means that new networks—as well as moves, adds, and changes—are fast and easy. As soon as they are plugged in, Linksys One devices automatically determine the optimal configuration and are ready to go.

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Welcome to Linksys One

Thank you for choosing Linksys One, a complete, affordable, easy-to-install communications

solution for small businesses. Linksys One delivers telephones, data networking,

applications, and the Internet through one high-speed connection from a Hosted Service

Provider (HSP). The system provides IP-based voice and data services with built-in security,

reliability and premium call quality. With Linksys One, the network instantly detects new

Linksys One devices and automatically configures them for optimal performance and simple

management. Phones install in minutes, not the hours or days it takes with other solutions.

Welcome VARs!

Linksys One delivers the communications solutions your customers want at the price they

need. As your customers’ businesses grow, you can help them easily connect new users, and

sell additional technologies, such as network attached storage, while enabling the customer

to protect their original investment. For example, Linksys One carriers will offer future high-

value Internet-based application services that provide smarter ways to transact business.

Linksys One resellers can leverage this momentum and create a foundation to sell additional

services. For resellers, this is a great opportunity to grow your revenue and profit potential.

You can capitalize on the growing demand for IP-based services with a more affordable,

simpler and complete small business communications solution.

About this Guide

The Linksys One Customer Premises Equipment Administration Guide is intended for

qualified Value Added Resellers (VARs) who are installing, administering, and managing the

Linksys One customer premises equipment (CPE). The guide assumes you have completed

the Linksys One training and are familiar with all system software configuration and

hardware installation procedures. The following topics are included:

• Chapter 1 "Welcome to Linksys One" provides an overview of this guide.

• Chapter 2 "Using the Linksys One Portal" describes how to use the Linksys One Portal to customize site-wide, voice, and data settings.

• Chapter 3 "Configuring Your System" describes how to configure your Linksys One system if you are using it for the first time.

Chapter 1: Welcome to Linksys One Welcome VARs!

• Chapter 4 "Viewing System Information" describes the contents of the Info screen on the Linksys One Portal. The Info screen shows the Brand, Account, and SVR information.

• Chapter 5 "Managing Accounts" describes the contents of the Accounts screen on the Linksys One Portal which includes information on managing Administrator accounts.

• Chapter 6 "Using the Phone Application" describes the contents of the Phone Application screen on the Linksys One Portal.

• Chapter 7 "Viewing the Surveillance Application"describes the Surveillance Application.

• Chapter 8 "Managing Data Devices" describes the contents of the Data Devices screen on the Linksys One Portal.

• Chapter 9 "Using the VAR View Screens" describes the contents of the VAR View screen on the Linksys One Portal.

• Chapter 10 "Using the Support View Screens" describes the contents of the Support View screen on the Linksys One Portal.

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Chapter

• Chapter 11 "Viewing Linksys One-Ready Devices" describes the contents of the L1 Devices screen on the Linksys One Portal.

• Chapter 12 "Viewing Site Status" describes the contents of the Site Status screen on the Linksys One Portal.

Chapter 1: Welcome to Linksys One

About this Guide

Linksys One Communications Solution

System Requirements

To use the Linksys One Portal, you’ll need to install the following programs on your computer:

• Macromedia Flash 8.0 or greater

• Microsoft Internet Explorer, version

5.5 or 6

• Mozilla FireFox 1.5 or greater

Chapter

Using the Linksys One Portal

Administering the Linksys One communications solution is easy! Although most system settings are already set for you, you can use the web-based Linksys One Portal to customize settings for your customer’s site, users, and network. The Linksys One Portal can be accessed locally or remotely to customize all CPE voice features and a subset of CPE data features. The Linksys One Portal also includes a web-page that end-users can access to change their passwords, set personal call forwarding options, configure their auto dials, plus more.

Understanding the Linksys One Portal

The Linksys One Portal shows different functions, shown in tabs, that are displayed depending on the login level. For example, when logged in as a User, only the Accounts and Phone Application function tabs are shown. When logged in as Support, all function tabs are shown.

A complete listing of available functions in relation to the login level is shown in the table below.

Info Accounts Phone

Application

User **

Data Devices VAR Vi ew Support View L1 Devices Site Status

Administrator X X * * X

Install XXXXX*XX

Support X X X X X X X X

* An abbreviated version of the application appears.

Chapter 2: Using the Linksys One Portal Understanding the Linksys One Portal

Linksys One Communications Solution

Where are Passwords Set?

Passwords for the different login levels are set as follows:

• User—User passwords are set by the user. The default user password is “3” (steering

digit) plus “extension number.” For example, if the extension is 700, then the default password is 3700. Once users log into the to the Portal, they are prompted to change their password; it is recommended that users change their default password for security reasons. User passwords can be reset to their default value in the Accounts > Reset User Password screen.

• Administrator—Administrator passwords are configured in the Accounts > Manage

Admin Accounts screen.

• Install—The support password is set on the Service Node.

• Support—The support password is set on the Service Node.

Accessing the Linksys One Portal

Here’s how to access and use the Linksys One Portal to customize your phone system.

1. Open a browser and type the IP address for the Services Router as follows:

• If you are accessing the Linksys One Portal on a computer that is connected to a LAN port on the Services Router, type:

Chapter

https://L1admin

NOTE: Depending on the security

settings of some networks, you may need to type https://L1admin.home

• If you are accessing the Linksys One Portal on a computer that is remote from the Services Router, type the IP address of the Services Router in the format:

https://proxy.<customer number>.<brand domain>:51

2. In the Linksys One Portal login window, type a username and password and click Go.

Chapter 2: Using the Linksys One Portal

Where are Passwords Set?

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After successful login, the main screen appears.

Getting Online Help

For the Phone application, each page in the Linksys One Portal includes a Help button that provides quick answers to questions you may have about entering information on the associated page. Simply click the Help button to display help for that page.

Chapter 2: Using the Linksys One Portal Accessing the Linksys One Portal

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Configuring Your System

If you are configuring your Linksys One system for the first time, you can use the following steps to ensure optimal operation. Here you will configure users, define hours of operation, set up voicemail, configure devices, and assign passwords.

To Configure Linksys One

1. Configure steering digits and the site caller ID using the Install > Dialing screen. Refer to ”Defining Dialing Patterns” section on page 29.

2. Add users in the Users > User Directory screen. Refer to ”Assigning Names to Users” section on page 43.

3. Configure Users

a. Set up user permissions in the Users > Permissions screen. Refer to ”Assigning

Permissions to Users” section on page 49.

b. Assign numbers to users’ phones in the Users > Inbound Trunks screen. Refer to

”Assigning Trunks to Users” section on page 60.

c. (Optional) Define Groups and Roles in the Install > Define Groups and Install >

Define Roles screens. Refer to ”Defining Groups” section on page 23 and ”Defining Roles” section on page 26.

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d. (Optional) Assign users to groups and roles in the Users > Group Assignments and

Users > Role Assignments screens. Refer to ”Assigning Users to Groups” section on page 45 and ”Assigning Users to Roles” section on page 46.

e. (Optional) Assign Assistants to Users in the Users > Assistants screen. Refer to

”Assigning Assistants to Users” section on page 55.

f. (Optional) Assign phone numbers to groups and roles in the Call Targets > Inbound

Trunks screen. Refer to ”Assigning Inbound Trunks to Call Targets” section on page 82.

g. (Optional) Set up call forwarding and voicemail options for groups and roles in the

Call Targets > Call Forwards and Call Targets > Voicemail screens. Refer to

Chapter 3: Configuring Your System

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”Configuring Call Forward Options” section on page 84 and ”Defining System Voicemail Boxes” section on page 80.

4. (Optional) Change the time for the nightly maintenance window in the Site > Settings screen. Refer to ”Configuring Site Settings” section on page 32.

5. Set AutoAttendant Days and Hours in the Site > AA Days and Site > AA Hours screens. Refer to ”Defining Auto Attendant Days” section on page 38 and ”Defining Auto Attendant Hours” section on page 36.

6. Record AutoAttendant greetings (dial the AA Admin number, which, by default is 4x98, where 4 is a steering digit and x is a number of zeroes (0s), depending on the site mask). The AA Admin default password is the same as the AA Admin number.

7. Associate physical phones to users in the Users > Device Assignments screen (phones are identified by MAC address). If users were pre-configured for this installation, this step may not be required. Refer to ”Assigning Devices” section on page 64.

8. Continue with site-specific custom configuration. For example:

a. Configure FXO devices in the Install > FXO Devices screen. Refer to ”Configuring

FXO Devices” section on page 17.

b. Configure FXS devices (can be fax, phone or paging) in the Install > FXS Devices

screen. Refer to ”Configuring FXS Devices” section on page 19.

9. Create Admin accounts, as needed in the Accounts > Manage Admin Accounts screen. Refer to ”Managing Admin Accounts” section on page 10.

10. Change system passwords, as needed in the Accounts > Manage System Passwords screen. Refer to ”Managing System Passwords” section on page 11.

Chapter 3: Configuring Your System

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Viewing System Information

The Info screen shows the Brand, Account, and Services Router information. This information is display-only; no changes can be made here.

TIP: Before logging in, the Info screen is also available from the Admin, Install, or Support roles.

Viewing Brand Information

The Brand Information area shows the name of the brand and the logo that displays on the phones at the customer’s site. This information is configured on the Service Node. For more information regarding brands and brand logos, refer to the Service Node System Administration Guide, available on the Linksys Partners Connection (LPC) portal. Refer to ”Linksys Partner Connection Portal” section on page 137 for more information about the LPC.

Viewing Account Information

The Account Information area shows the Service Provider ID, Customer Number, and Customer Password. For security purposes, the customer password is not shown in this screen.

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Viewing Services Router Information

The Services Router Information area shows the MAC address, IP address, and the CPE software version currently running on the Services Router.

Chapter 4: Viewing System Information

Viewing Brand Information

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Managing Accounts

The Accounts screens allows you to reset a user or system password and manage administration accounts. This tab contains three functions: Reset User Password, Manage Admin Accounts, and Manage System Passwords.

These sections help you use the Accounts features:

• ”Resetting User Passwords” section on page 9

• ”Managing Admin Accounts” section on page 10

• ”Managing System Passwords” section on page 11

Resetting User Passwords

The Reset User Password screen allows you to reset a password for a selected user. If you are logged in as a user, you can change the password only for that user. If you are logged in as Admin or above, you can reset any user passwords.

To reset a user password:

1. Click Accounts > Reset User Password.

2. Select a user for which you want to change the password.

NOTE: The default password for the Auto Attendant is 498 (for a 4XX steering digit pattern). Add “0” after the “4” for longer patterns. For example, for a pattern of 4XXX, the password is

4098.

NOTE: The default password for the operator voicemail box is 3450.

Chapter 5: Managing Accounts Resetting User Passwords

3. Click Reset Password. The password for the user changes to its default setting.

Existing Account Area

Delete Account Area

New Account Area

Managing Admin Accounts

The Manage Admin Accounts screen allows you to change a password for an existing Admin account, create a new Admin account, or delete an Admin account. This screen is available only when logged in as Install or Support.

To change an Admin password:

1. Click Accounts > Manage Admin Accounts.

2. In the Existing Account area, select an Admin account for password change.

3. Type a new password in the New Password area.

4. Retype the password in the Confirm Password area.

TIP: The password is case-sensitive and can be any combination of letters and numbers. Special characters such as “!” and “&” cannot be used.

Linksys One Communications Solution

Chapter

5. Click Change Password.

To delete an Admin account:

1. Click Accounts > Manage Admin Accounts.

2. In the Delete Account area, select an Admin account to delete.

3. Click Delete Account.

To create a new Admin account:

1. Click Accounts > Manage Admin Accounts.

2. In the New Account area, type a new Admin name.

3. Type a password in the Password area.

Chapter 5: Managing Accounts

Managing Admin Accounts

Linksys One Communications Solution

4. Retype the password in the Confirm Password area.

TIP: The password is case-sensitive and can be any combination of letters and numbers. Special characters such as “!” and “&” cannot be used.

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5. Click Create Account.

Managing System Passwords

The Manage System Passwords screen allows you to reset or change a password for the Auto Attendant or system voicemail boxes. This screen is only available when logged in as Admin level and above.

To reset a system or voicemail box password:

1. Click Accounts > Manage System Passwords.

2. In the Reset Password area, select the Auto Attendant or a voicemail box.

NOTE: The default password for the Auto Attendant is 4x99. The default password for system voicemail is 4x98. Where “x” is a padding zero.

3. Click Reset Password. The password for the Auto Attendant or voicemail box changes to its default setting.

To change a system or voicemail box password:

1. Click Accounts > Manage System Passwords.

2. In the Change Password area, select the Auto Attendant or a voicemail box.

3. Type a new password in the New Password area.

4. Retype the password in the Confirm Password area.

5. Click Reset Password.

Chapter 5: Managing Accounts Managing System Passwords

Linksys One Communications Solution

Using the Phone Application

The Phone Application allows you to manage the Linksys One phones, devices, and user settings.

These sections help you use the Phone application:

• ”Finding Your Way Home” section on page 13

• ”Setting Install Time Configuration” section on page 15

• ”Configuring Site Settings” section on page 32

• ”Managing Users” section on page 43

• ”Changing Individual User Settings and Templates” section on page 65

• ”Configuring and Viewing Call Target Information” section on page 77

• ”Viewing System Information” section on page 87

Once you login to the Phone Application, you’ll see the Tab In de x window that shows you all the available features for the Phone Application. Simply click any hyperlinked item in the list to go directly to the window where you can configure that setting.

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How do I change a setting?

1. Click an action you want to perform. Alternatively, you can click a Phone Application tab to see a menu bar for that topic. For example, click the Users tab to view the menu bar with options for configuring your users.

2. Make your changes.

3. Click Commit to submit your changes or click Cancel to discard all changes for this window.

4. To change settings on a different window, click one of the Phone Application tabs, or click the Home tab to return to the Tab Index window.

Chapter 6: Using the Phone Application

How do I change a setting?

Linksys One Communications Solution

Chapter

When do my changes take effect?

Depending on the type of change, some changes take effect immediately when you click Commit while others require the phone or system to restart before they take effect. After you commit a change, click Changes Pending or System Changes Pending to see which changes are not yet active and the time they will take effect. If you want the changes to take effect immediately, click Restart Phone (for changes pending) or Restart System (for system changes pending). Otherwise, the changes will not go into effect until the next system maintenance window.

IMPORTANT: Restarting the system will cause a brief loss of phone and data services.

Online Help

Each page in the Phone Application includes a Help button that provides quick answers to questions you may have about entering information on the associated page. Simply click the

Help button to display help for that page.

Finding Your Way Home

By default, the Phone Application opens to the Home screen. From this screen you can see the Tab Index and go to the Key screen which explains graphical elements and visual cues used throughout the Phone Application. To go back to the Home page from any other location, click the Home tab.

Navigating with the Tab Index

The Tab Index is the first screen that opens when you start the Phone Application. It contains an index of the Phone Application features. An expanded view of the tabs is located below the row of tabs. To navigate to a different screen, click on its hyperlinked title or click on one of the tabs on top of the Tab Index screen.

Chapter 6: Using the Phone Application Finding Your Way Home

Linksys One Communications Solution

Understanding Visual Cues on the Phone Application Screens

Graphical elements are used in the windows to indicate various items in the application. Click Key on the Home tab to display a description how items, colors, and visual cues are used.

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Chapter 6: Using the Phone Application

Finding Your Way Home

Linksys One Communications Solution

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Setting Install Time Configuration

The Install tab in the Phone Application lets you configure trunks, devices, applications, groups, and roles for your customer’s site. You can also configure dialing settings for the user’s phones.

Viewing and Configuring Trunks

The Outbound Trunks screen allows you to view the IP trunks assigned to this site, specify labels to identify local trunks, allow local trunk usage for outbound calls, and set the gain of the local trunks.

Chapter 6: Using the Phone Application Setting Install Time Configuration

Refer to the following table for a description of the information displayed in the Outbound screen.

Linksys One Communications Solution

Field Description

IP Trunks The IP trunks assigned to this site by the Service Node. These are automatically

downloaded to the site and updated during the maintenance window.

Type The type of IP trunk. There are two types of IP trunks: DID and non-DID. A Direct

Inward Dial (DID) number is an externally reachable number that can be assigned as a primary extension. A non-DID trunk cannot be assigned as a primary extension.

Local Trunks The list of discovered PSTN connected local FXO trunks on this site that are

connected either to a VGA2000 or VGA2100 gateway. This area also allows you to set transmit and receive gain of the trunks.

Allow Outbound Use

Gains The transmit (Tx Gain) and receive (Rx Gain) gain settings of the local trunk.

Gateway The model number, Media Access Control (MAC) address, and line number of

To assign a label to a local trunk:

Allows this local trunk to be placed in the outbound trunks pool and used with the Local Trunk steering digit. Note: FXO trunks will not be discovered or listed unless they are plugged into an operational PSTN port.

the voice gateway device. If a trunk is not assigned to an FXO device, a Delete button appears which allows you to delete the row.

Chapter

1. Type a label for the local trunk in the Local Trunks field.

NOTE: This field is only a label; the number you enter is not validated as a local trunk number.

2. Click Commit.

Chapter 6: Using the Phone Application

Setting Install Time Configuration

An FXO device (Foreign Exchange Office) device connects to the lines of a central office.

Linksys One Communications Solution

To change Tx and Rx Gain settings:

1. In the Tx or Rx Gain setting area, click the Up or Down button ( ) to change the transmit or receive gain value.

2. Click Commit.

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Configuring FXO Devices

The FXO Devices screen allows you to see the status of the FXO devices, such as voice gateways, that are connected to your Services Router. This screen also allows you to specify a label for each FXO device and assign trunks to ports.

Chapter 6: Using the Phone Application Setting Install Time Configuration

Refer to the following table for a description of the information displayed in the FXO Devices

FXO Device Location Fields

screen.

Linksys One Communications Solution

Field Description

IP The Internet Protocol (IP) address of the device.

MAC The Media Access Control (MAC) address is the unique identifier for the device.

This number is also printed on the device.

Initialization The status of the initialization process.

Last Started The time since the system was last started.

Line The port label as indicated on the physical port of the device. For each

available port, a label is displayed next to the RJ-11 icon.

To add a Location to an FXO Device:

1. Type location text in the Location field.

NOTE: The Location field is a descriptive label only and is not used any where else in the Linksys One system.

2. Click Commit.

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To assign a trunk to the port of a Device:

1. Click the more ( ) and choose a trunk.

2. If necessary, repeat step 1 for all other ports.

3. Click Commit.

Chapter 6: Using the Phone Application

Setting Install Time Configuration

Linksys One Communications Solution

An FXS device (Foreign Exchange Station) or port on an FXS device, allows an analog telephony device, such as a phone handset or fax machine to be connected. The FXS device provides dial tone and ring voltage to the analog telephony device.

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Configuring FXS Devices

The FXS Devices screen allows you to see the status of the FXS devices connected to your Services Router. You can also assign the port usage of each port on the FXS device.

NOTE: When a port is set to FAX, the VGA will only accept G.711 calls; even if only one port is set to FAX. G.711 is the international standard for encoding audio on a 64 kbps channel.

Refer to the following table for a description of the information displayed in the FXS Devices screen.

Field Description

Location The physical location of the FXS device. This is only a text label used to specify

IP The Internet Protocol (IP) address of the device.

Chapter 6: Using the Phone Application Setting Install Time Configuration

its location.

Linksys One Communications Solution

Field Description

MAC The Media Access Control (MAC) address is the unique identifier for the device.

This number is also printed on the device.

Initialization The status of the initialization process.

Last Started The time since the FXS device was last started.

To assign the port usage of an FXS port:

1. Click the FXS device port drop down button ( ) on the port that you want to change.

2. Select a port usage of the port.

3. Click Commit.

Viewing Phone Devices

The Phone Devices screen allows you to see the status of the user’s phones.

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Chapter 6: Using the Phone Application

Setting Install Time Configuration

Linksys One Communications Solution

Phones that are not registered with the Services Router appear with red text in the IP/MAC line. You can delete a removed, or defective, phone from this screen by clicking the options ( ) button and selecting Delete.

Refer to the following table for a description of the information displayed in the Phone Devices screen.

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Field Description

IP The Internet Protocol (IP) address of the device.

MAC The Media Access Control (MAC) address is the unique identifier for the device.

This number is also printed on the device.

Initialization The status of the initialization process.

Last Started The time since the system was last started.

User The name and extension of the user assigned to the phone.

Viewing Application Device Status

The Applications screen allows you to see the status of your application device and the application that is currently loaded.

Chapter 6: Using the Phone Application Setting Install Time Configuration

Refer to the following table for a description of the information displayed in the Applications Devices screen.

Linksys One Communications Solution

Field Description

Location The physical location of the application device. This is only a text label used to

specify its location.

IP The Internet Protocol (IP) address of the device.

MAC The Media Access Control (MAC) address is the unique identifier for the device.

This number is also printed on the device.

Initialization The status of the initialization process.

Last Started The time since the system was last started.

Use The name of the application loaded on the application device.

To assign a location label to an Application Device:

1. Type label text in the location field.

2. Click Commit.

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Chapter 6: Using the Phone Application

Setting Install Time Configuration

Linksys One Communications Solution

A Group is an extension that is created for the purpose of sharing calls among devices. An incoming call rings simultaneously on all devices in the group. All devices show the call state.

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Defining Groups

The Define Groups screen allows you to create or modify groups into which you can place users. For example, you may categorize your users into groups such as “Sales” or “Support.” Changes to this screen require a system restart before they take effect.

NOTE: The Assistants group is included by default and cannot be deleted. Assistants are assigned to users in the Users > Assistants screen.

Users are assigned to groups in the Users > Group Assignments screen.

Chapter 6: Using the Phone Application Setting Install Time Configuration

Refer to the following table for a description of the information displayed in the Define

CLID is a telephony service that transmits the caller’s telephone number and in some places the caller's name to the called party’s telephone equipment during the ringing signal or when the call is being set up but before the call is answered.

Groups screen.

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Field Description

Group Name Name assigned to the group. The group name assigned here also appears on

the following screens:

• Users > Group Assignments

• Call Targets > Groups

• Call Targets > Voicemail Boxes (if “Group VM Enable” is checked)

• Call Targets > Inbound Trunks (if “Group Extension Enable” is checked)

• Call Targets > Call Forwards (if “Group Extension Enable” is checked)

• Individual > User Template (if “Group Extension Enable” is checked and the user is assigned in the Users > Group Assignments screen)

• Info (if a trunk is assigned to the group)

Users Number of users assigned to this group as specified in the Users > Group

Assignments screen.

Group Extension Allows you to enable group extensions, assign number of buttons, and choose

a Calling Line Identification (CLID) for the group.

Enable Enables or disables this group extension. When enabled, the group name also

appears on the Individual > User Template screen for a user assigned to the group. Note: Even if a group extension is not enabled on this screen, the group will still appear on the Users > Group Assignments screen; however, the group extension must be enabled to assign the group button on the user’s phone. Even though a group may be disabled, it still can be used as a filter for displaying users with the Filter Users pulldown.

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Buttons The number of buttons allocated to each user’s phone for this group.

CLID The CLID displayed on calls from this group. Note: For customers using local

trunks only, this field is not available.

Group VM Enable

Enables or disables a voicemail box for this group. Note: For external voicemail, a trunk must be assigned to the group in the Call Targets > Inbound

Trunks screen.

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Setting Install Time Configuration

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To create a new group:

1. Click Add Group.

2. Type a name for the group in the Group Name area.

3. Click Commit.

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To delete a group:

1. Click the Delete button next to the group you want to delete.

2. Click Commit.

To enable and configure a Group Extension:

1. In the Group Extension area, click the Enable checkbox ( ).

2. Click the more button ( ) and select the number of buttons to allocate to each user's phone for this group.

3. Click the more button ( ) and choose a CLID for this group.

4. Click Commit.

To enable a voicemail box for a group:

1. In the Group VM area, click a checkbox for the appropriate group.

2. Click Commit.

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A role is an extension that is created for the purpose of rolling an unanswered call to other devices in a predetermined order.

Defining Roles

The Define Roles screen allows you to create or modify roles into which you can place users. For example, you may categorize your users into a role such as “Operators.” Changes to this screen require a system restart before they take effect.

NOTE: The Operator role is included by default and cannot be deleted.

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Users are assigned to roles in the Users > Role Assignments screen.

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Refer to the following table for a description of the information displayed in the Define Roles screen.

Field Description

Role Name Name assigned to the role. The role name assigned here also appears on the

following screens:

• Users > Role Assignments

• Call Targets > Roles

• Call Targets > Voicemail Boxes (if “Role VM Enable” is checked)

• Call Targets > Inbound Trunks (if “Role Extension Enable” is checked)

• Call Targets > Call Forwards (if “Role Extension Enable” is checked)

• Individual > User Template (if “Role Extension Enable” is checked and the user is assigned in the Users > Role Assignments screen)

• Info (if a trunk is assigned to the role)

Users Number of users assigned to this role as specified in the Users > Role

Assignments screen.

Role Extension Allows you to enable role extensions, assign number of buttons, and choose a

Calling Line Identification (CLID) for the role.

Enable Enables or disables the role’s extension. When enabled, the role name also

appears on the Individual > User Template screen for a user assigned to the role. Note: Even if a role extension is not enabled on this screen, the role will still appear on the Users > Role Assignments screen; however, the role extension must be enabled to assign the role button to the user’s phone. Even though a role may be disabled, it still can be used as a filter for displaying users with the Filter Users pulldown.

Buttons The number of buttons allocated to each user's phone for this role.

CLID The CLID displayed on calls from this role. Note: For customers using local

trunks, this field is not available.

Role VM Enable Enables or disables a voicemail box for this role. Note: For external voicemail,

a trunk must be assigned to the role in the Call Targets > Inbound Trunks screen.

Chapter 6: Using the Phone Application Setting Install Time Configuration

To crea te a n ew ro le :

1. Click Add Role.

2. Type a name for the group in the Role Name area.

3. Click Commit.

To delete a role:

1. Click the Delete button next to the role you want to delete.

2. Click Commit.

To enable and configure a role:

1. In the Role Extension area, click the Enable checkbox ( ).

2. Click the more button ( ) and select the number of buttons to allocate to each user's phone for this role.

3. Click the more button ( ) and choose a CLID for this role.

4. Click Commit.

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To enable a voicemail box for a role:

1. In the Role VM area, click a checkbox for the appropriate role.

2. Click Commit.

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Defining Dialing Patterns

The Dialing screen allows you to specify a default Calling Line Identification (CLID) for the site, enable Auto Attendant after hours forwarding, and assign steering digits.

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NOTE: The site CLID is over-ridden if a

different CLID is assigned to a role in the Install > Define Roles screen, if a group in the Install > Define Groups screen, or if Private CLID is enabled for the user in the Users > Permissions screen.

TIP: Normally, Site CLID cannot be assigned to a user’s extension. However, you can assign a CLID to a user if you unassign the extension from the user in the Users > Inbound Trunks screen, assign the extension as Site CLID in the Install > Dialing screen, then reassign that extension back to the user in the Users > Inbound Trunks screen.

Refer to the following table for a description of the information displayed in the Dialing screen.

Field Description

Site CLID Label CLID label for the site.

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Site CLID CLID assigned to this site. Note: For customers using local trunks, this field is not

available.

Auto Attendant After Hours Forwarding

Steering Digit Prefix digits for accessing functions. For example, if the function “IP Trunk” is

Enables calls to AA to be concurrently directed to another number; both the AA and additional number phone ring at the same time. This feature is useful if you want an after-hours service to answer calls that have been directed to the afterhours Auto Attendant. The number is assigned in Site > Settings (Auto Attendant After Hours Forwarding Transfer Number field).

assigned to steering digit 9, then the user must press 9 to access an IP trunk. A steering digit with a circular target drop target ( ) means that a function has not been assigned to that steering digit.

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Field Description

Pattern Dialing pattern for each Steering digit. Each “X” in this column can be any

valid digit.

Function Name of the action, or function, that is assigned to a steering digit. Note: The

function objects are shown in two different sizes: short and long. The long objects cannot be assigned to digit 0, but the short objects can be assigned to any digits including 0. Here is an example of the (short) Operator function:

To change the site CLID:

1. Click the more button ( ) to see a list of available numbers.

2. Select one of the available numbers to be used for calling line identification.

3. Click Commit.

To enable the Auto Attendant External Night Service:

1. Click the Auto Attendant External Night Service checkbox ( ).

2. Click Commit.

Chapter 6: Using the Phone Application Setting Install Time Configuration

To change the assignment of a function to a different steering digit:

1. Locate a function that you want to assign to another steering digit.

2. For each function that you want to assign, drag its move icon ( ) to the circular target ( ) for the new steering digit.

NOTE: If a steering digit already contains a function, drag its move icon ( ) anywhere on the target area and the new function replaces the existing function. The existing function is moved to the location of the new function (they are swapped).

3. Click Commit.

Configuring Site Settings

Site settings affect the overall customer’s site. They include things like defining a system maintenance window and selecting the music to play to callers on hold. Here you can also document comments about the site. Site settings are configurable from the Site tab in the Phone Application.

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Configuring Site Settings

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Setting Site Options

The Settings screen allows you to change the Music on Hold, change the time that the Maintenance window occurs, assign an after-hours Auto Attendant (AA) forwarding number, and enter comments about the site.

Chapter 6: Using the Phone Application Configuring Site Settings

Refer to the following table for a description of the information displayed in the Site screen.

Linksys One Communications Solution

Field Description

Select music on hold for external lines

Maintenance Window

Select the music that outside callers hear when they are placed on hold. The change will affect any subsequent calls placed on hold.

Once a day, the Services Router checks for changes that are waiting to be made to the phone system. This includes changes committed through the Phone Application as well as any service or software changes from the Service Node. You can define a two-hour window for the maintenance to occur, but by default, the two-hour maintenance window occurs randomly between 12 AM and 5 AM. Maintenance can take approximately 30 minutes and can cause the system to become unavailable to users; choose a time when the system is not normally in use. Changes in this screen are applied immediately without restarting any hardware when you click Commit.

During system maintenance, the Services Router:

• Writes the current database to the USB key (SVR3000 only).

• Attempts (once) to back up the current database to the Service Node.

• Reboots if there are pending changes made by the Linksys One Portal that need to be distributed to system.

• Attempts (once) to read provisioning data from the Service Node. If the attempt is successful and if there are changes in either the target software version or in the provisioning data itself, then the Services Router reboots and causes the changes to take effect.

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Phone Desktop If a phone desktop is not assigned on the Service Node, then this option allows

you to choose a different desktop for the phones in the system.

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Field Description

Auto Attendant After Hours Forwarding Transfer Number

Site Comments You can enter text in the Site Comments area that pertain to this site. For

To select music for external lines on hold:

1. Click the drop down button ( ) in the Select music on hold for external lines area.

2. Select one of the available music titles.

3. Click Commit.

To change the maintenance window:

The Auto Attendant After Hours Forwarding Transfer Number area allows you to assign an after-hours AA forwarding number. An after hours call is forwarded to both this number and to the operator. If no number is entered in this field, the call is forwarded to the operator.

Note: the Auto Attendant After Hours Forwarding option in the Install > Dialing screen must be checked for this option to be available.

Note: A steering digit must precede the AA Forwarding number. For example,

if the AA Forwarding number is 214-555-1212 and the steering digit for an IP Trunk is 9, then the number to enter would be 9-214-555-1212.

example, you could put site contact information in this area.

1. Click the down arrow ( ) in the Maintenance Window area.

2. Select one of the available maintenance windows.

3. Click Commit.

To change the phone desktop:

1. Click the down arrow ( ) in the Phone Desktop area.

2. Select one of the available desktop choices.

3. Click Commit.

Chapter 6: Using the Phone Application Configuring Site Settings

To assign an after-hours AA forwarding number:

1. Ensure that the Auto Attendant After Hours Forwarding option is checked ( ) in the Install > Dialing screen.

2. Enter a valid phone number in the Auto Attendant After Hours Forwarding Transfer Number area.

NOTE: A steering digit must precede the AA Forwarding number. For example, if the AA Forwarding number is 214555-1212 and the steering digit for an IP Trunk is 9, then the number to enter would be 9-214-555-1212.

3. Click Commit.

To enter site comments:

1. Put the cursor in the Site Comments text box.

2. Enter any comments that you want about this site.

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3. Click Commit.

Defining Auto Attendant Hours

The Auto Attendant Hours screen allows you to define the times that the Auto Attendant answers calls and plays the main greeting. You can specify up to five different day types. For example, for the day type “Regular” you can customize the Auto Attendant to play the main greeting from 8:00 AM to 6:00 PM.

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Configuring Site Settings

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Check the boxes for the times that you want the Auto Attendant to answer calls with the main greeting. If you leave a box unchecked, the Auto Attendant plays the closed greeting for that time interval.

In this screen, you can also customize labels for the type of days. The labels you enter here appear in the Site > Auto Attendant Days screen.

Chapter 6: Using the Phone Application Configuring Site Settings

To customize type of days labels:

1. Type a new label in the label area.

2. Click Commit.

After configuring hours for each type of day, configure the days to use them on the Auto Attendant Days screen.

To set Auto Attendant hours:

1. Check the boxes for the times that you want the Auto Attendant to answer calls with the main greeting. If you leave a box unchecked, the Auto Attendant plays the closed greeting for that time interval.

2. (Optional) Change the labels for the type of days by clicking in the label box and typing a new label. For example, you can change the day type labeled “Short“ to “Mornings.”

3. Click Commit.

Defining Auto Attendant Days

The Auto Attendant Days screen allows you to define how the Auto Attendant answers calls on each day of the week. For example, you can define Monday as a “regular” day and Saturday as a “closed” day. Here you can also add custom dates and associate a specific day type. For example, you could create January 1, 2008 as a “closed” day.

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Configuring Site Settings

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You configure the specific hours for “regular” and “closed” and other day types on the Site > Auto Attendant Hours screen.

Refer to the following table for a description of the information displayed in the Auto Attendant Days screen.

Field Description

Days of the Week and Day Type

Chapter 6: Using the Phone Application Configuring Site Settings

This vertical column lists the days of the week (Monday through Sunday) and the custom days. You can add more custom dates to this column.

The column headings are defined on the Site > Auto Attendant Hours screen.

Linksys One Communications Solution

Field Description

Add Day This button allows you to add a custom day (a holiday for example) to the

schedule.

Delete This button enables you to delete a custom date that you have added. If you

have not added any custom dates, this button is not visible.

To add a day:

1. Click Add Day. A new day appears in the list.

2. Click the Calendar button ( ) and select a date.

3. For each date you add, select the day type (for example, Closed, Regular, Short, Long or Other).

4. Click Commit.

To set Auto Attendant days:

1. For each day of the week, select the type of day. Each day can be assigned to only one day type.

2. Click Commit.

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Configuring Email

The Linksys One solution uses email for voicemail delivery and CPE alerts. However, some outgoing Simple Mail Transfer Protocol (SMTP) email servers require that mail clients login to a server before they will accept outgoing email. Some servers block port 25 for email sending, some use domain name resolution (MX record) to validate originator’s IP address, or other servers may require a secure TLS/SSL connection. It is for these reasons that the

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Configuring Site Settings

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Email Config screen allows you to specify email options which enable the delivery of email through servers that might otherwise block email service from your Linksys One system.

Chapter 6: Using the Phone Application Configuring Site Settings

After you have configured an email account, you can send a test message to ensure that the email settings are correct.

Linksys One Communications Solution

Field Description

Use Email Account On

Host Name Name of the email server.

SMTP Port Number

Require SSL To Connect

Use Account Login

Account Username

Account Password

Email 'From' Address

Type of email account to use. Note: The options below this field vary depending on the type of account chosen; possible options are described below.

SMTP server port number. The default port value is 25.

Checkbox to specify if the email server requires the Secure Socket Layer (SSL) protocol.

Checkbox to specify if an account username and login is required.

Username of the email account. This field can be edited if the “Use Account Login” checkbox is selected.

Password of the email account. This field can be edited if the “Use Account Login” checkbox is selected.

Email address shown in the "from" field of the received email.

To select an email account:

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1. Click the down arrow ( ) in the “Use Email Account On” area.

2. Select an email account to use.

3. Fill out the fields that apply to the type of email account chosen.

4. Click Commit.

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Configuring Site Settings

With the Filter Users feature you can view users by name, extension type, device type, group, or role. Click the filter button ( ) to select a filter.

Linksys One Communications Solution

To send a test email:

1. Enter a valid email in the box next to the Send Test Email To button.

2. Click S end Tes t Em ail To.

Managing Users

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The screens in the Users tab allow you configure numerous settings for the users of your system. You can add, delete, and change names; configure user’s roles and groups; authorize phone usage features (permissions), assign assistants, DIDs, trunks, extensions, and devices. You can also configure SNR (Single Number Reach) settings.

Assigning Names to Users

The User Directory screen allows you to assign a name with an extension. Changes on this screen may require a restart of the affected phones.

Chapter 6: Using the Phone Application Managing Users

Refer to the following table for a description of the information displayed in the User Directory screen.

Linksys One Communications Solution

Field Description

First Name and Last Name

Internal Number The inbound trunk number assigned to the user. Inbound trunk numbers cannot

Unlisted Prevents a user's first and last name from appearing in the Auto Attendant

To add a user:

1. Click Add User.

2. Add a first and last name for the user.

3. Click Commit.

To delete a user:

The name of the user that is associated with an extension and used in the Auto Attendant’s directory (for a user to be in the Auto Attendant directory, they should have their name recorded in the voice recording), Local Directory on the users’s phone screen, and that appears as the caller ID for internal calls. Both name fields cannot be left blank, a name must be entered in at least the First Name or Last Name field.

be changed on this screen, refer to the Users > Inbound Trunks screen for inbound trunk definition.

directory and the Local Directory on the phone.

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1. Click Delete in the row of the user to delete.

2. Click Commit.

To change a user’s name:

1. Add or change the first and last name of the user.

2. Click Commit.

Chapter 6: Using the Phone Application

Managing Users

With the Filter Users feature you can view users by name, extension type, device type, group, or role. Click the filter button ( ) to select a filter.

Linksys One Communications Solution

To unlist a number from the AA and phone directories:

1. Click the Unlisted checkbox. A check ( ) appears in the checkbox.

2. Click Commit.

Assigning Users to Groups

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The Group Assignments screen allows you to assign a user to a group; a user can be assigned to multiple groups. Groups are defined and enabled in the Install > Define Groups screen.

Chapter 6: Using the Phone Application Managing Users

NOTE: FXS devices cannot be assigned

to a group; this is indicated by a “Not Allowed” banner.

To assign a user to a group:

1. Click a checkbox ( ) in each group that you want the user to belong.

2. Click Commit.

NOTE: Group buttons are automatically assigned to available consecutive buttons on the user’s phone. If button space is not available on the user's phone, the user template must be adjusted using the Individual > User

Temp la te s screen.

NOTE: Buttons are only assigned if enabled for the group in the Install > Define Groups screen.

Assigning Users to Roles

Linksys One Communications Solution

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The Role Assignments screen allows you to assign a role to a user and assign the priority in which the user's phones will ring in the role. For example, if Sam, Joe, and Terry are assigned as operators, with the priority of 1, 2, and 3 respectively, and someone calls an

Chapter 6: Using the Phone Application

Managing Users

With the Filter Users feature you can view users by name, extension type, device type, group, or role. Click the filter button ( ) to select a filter.

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operator, then Sam's phone will ring first. If Sam does not answer the call, then Joe's phone will ring; if Joe does not answer the call, then Terry's phone will ring.

Roles are defined in the Install > Define Roles screen.

Chapter 6: Using the Phone Application Managing Users

NOTE: FXS devices cannot be assigned

to a role; this is indicated by a “Not Allowed” banner.

To assign a role and priority level to a user:

1. Click a checkbox ( ) corresponding to the user in a role. A priority box opens for the user and a priority value is automatically assigned to the user.

2. If necessary, assign a priority to the user by clicking on the up-down button ( ), or by entering a numeric value in the priority box. As priority values are changed for one user, the priority values of other users in the role automatically change.

3. Click Commit.

NOTE: Role buttons are automatically assigned to available consecutive buttons on the user’s phone. If button space is not available on the user's phone, the user template must be adjusted using the Individual > User

Temp la te s screen.

NOTE: Buttons are only assigned if enabled for the group in the Install > Define Roles screen.

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Chapter 6: Using the Phone Application

Managing Users

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With the Filter Users feature you can view users by name, extension type, device type, group, or role. Click the filter button ( ) to select a filter.

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Assigning Permissions to Users

The Permissions screen allows you to enable or disable features and to specify feature access and classes of service for a user. Classes of service allow, or restrict, access to specific network services such as long distance, premium content, and international numbers.

These are some examples of services that might be part of a dial plan:

• Long Distance—enables or disables long distance calling for this user.

• International—enables or disables international calling for this user.

• Premium Srvc—enables or disables premium services for this user.

• Directory Srvc—enables or disables directory services for this user.

Optional services vary, depending on how the site accounts are set up on the Service Node.

Chapter 6: Using the Phone Application Managing Users

Refer to the following table for a description of the information displayed in the Permissions screen.

Linksys One Communications Solution

Field Description

User Name of the user as defined in the User Directory.

Has DID Indicates whether or not this user's phone number is a DID number (Y for yes,

and N for no).

Rules for Permissions

The following rules apply to the permissions specified in this screen.

Personal Voicemail (applies to DID and non-DID numbers)

• If using external voicemail, the Personal voicemail permission checkbox is disabled

and cleared for a user with an internal only extension.

SNR

There is a limit of 25 users who can be concurrently assigned the SNR feature.

If the user is assigned an FXS phone:

• The “Private CLID” box is cleared and disabled for non-DID users.

• The Personal VM and Mobility Feature privilege checkboxes are hidden and

replaced with an “N.”

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• All dial plan specific features, such as long distance, are always allowed; specified

by an “Allowed” banner.

Private CLID

If user does NOT have DID assigned:

• The Private CLID permission checkbox is disabled and cleared.

• For all other users, the Private CLID can be enabled or disabled by selecting or

unselecting the Private CLID checkbox.

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Auto-Answer Pages

One-to-one paging can be enabled or disabled by selecting or unselecting the Auto-Answer Pages checkbox.

Allow Offsite Calls

Allows offsite calling when “Allow Offsite Calls” checkbox is selected.

NOTE: Users who are assigned an FXS phone are not allowed to forward calls offsite.

If user does NOT have “Allow Offsite Calls” permission (checkbox disabled):

• The SNR permission checkbox is disabled and cleared.

• The “Private CLID” box is hidden and not replaced with anything.

• The “Forward Offsite” permission checkbox is disabled and cleared.

• Dial Plan flags are hidden and services are disabled for the user.

To specify a feature or class of service for a user:

1. For each user, click a checkbox ( ) corresponding to the service you want the user to access.

2. Click Commit.

3. The system will prompt you to restart the phone for which the service was enabled. Click

Changes Pending and then Restart Phone.

Assigning SNR to Users

The SNR (Single Number Reach) screen allows you to specify a number that rings concurrently with the user’s number. For example, if SNR is directed to a user’s cell phone,

Chapter 6: Using the Phone Application Managing Users

then his or her cell phone will ring at the same time that someone calls the user's number.

With the Filter Users feature you can view users by name, extension type, device type, group, or role. Click the filter button ( ) to select a filter.

The incoming call is routed to the phone that answers first.

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NOTE: FXS devices cannot be

authorized for SNR; this is indicated by a “Not Allowed” banner.

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Refer to the following table for a description of the information displayed in the SNR screen.

Field Description

User Name and extension of the user as defined in the User Directory.

Authorize Allows this user to access the SNR feature. If this option is unchecked, then the

Enable and Target fields are disabled, and any existing number is cleared. If the Authorize option is disabled, the user will not see the SNR feature in the Individual > User Settings screen. When the Authorized option is enabled, the Enable checkbox becomes selectable and a Target destination can be entered.

The Authorize checkbox is mirrored in the Users > Permissions screen (SNR column).

Enable Enables SNR for this user. This checkbox is mirrored on the Individual > User

Setting screen for this user and the Tasks > Call Forwarding / SNR setting on the phone. A target for the call must be specified as defined below.

Tar ge t A multisite or external phone number for the SNR destination. This SNR number

is mirrored on the Individual > User Setting screen for this user. Note: Enter a number just as you would dial it from your phone. For example, if the SNR phone number is 214-555-1212 and you normally dial 9 to access an IP Trunk, then the number to enter into the Target field would be 9-214-555-1212.

To authorize SNR for a user:

1. For each user, click the Authorize checkbox ( ). The Enable checkbox becomes accessible and this user will see the SNR feature in their Individual > User Settings screen.

2. Click Commit.

Chapter 6: Using the Phone Application Managing Users

To enable SNR for a user:

1. For each user, click an Enable checkbox ( ).

2. Enter an appropriate steering digit and SNR number.

3. Click Commit.

NOTE: SNR and Mobility buttons are automatically assigned to vacant buttons on the user's phone. If the buttons are not available on the user's phone, the user template must be adjusted using the Individual > User

Temp la te s screen.

NOTE: The SNR button lights green on

the user’s phone if it has been allocated in the user’s template.

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Managing Users

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With the Filter Users feature you can view users by name, extension type, device type, group, or role. Click the filter button ( ) to select a filter.

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Assigning Assistants to Users

The Assistants screen allows you to assign an assistant to a user. When assistants are assigned to users, three personal extension buttons and the mailbox button for each associated user become available on the assistant’s phone (if buttons are available).

Before assistants can be assigned to users, they must first be defined as assistants in the Users > Group Assignments screen. While the Linksys One Portal does not limit the number of users each assistant can support, there is a practical limit due to the number of buttons on the assistant’s phone.

Chapter 6: Using the Phone Application Managing Users

Refer to the following table for a description of the information displayed in the Assistants screen.

Linksys One Communications Solution

Field Description

User Name and extension of the user as defined in the User Directory.

Assistant Name of the assistant assigned to the user.

To assign an assistant to a user:

1. For each user, click the more button ( ). A list of available assistants appear.

2. Select an available assistant.

3. Click Commit.

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Managing Users

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With the Filter Users feature you can view users by name, extension type, device type, group, or role. Click the filter button ( ) to select a filter.

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Forwarding Calls

The Call Forwards screen allows you to specify call forward options for users. You can also change the number of rings that occur before the call is forwarded. For “Call Forward Busy or No Answer” calls, you can specify the number of rings before forwarding the call.

Chapter 6: Using the Phone Application Managing Users

NOTE: For SNR enabled users, 4 rings

will be added to the number of rings set in this screen. This is to allow extra time for the SNR target to answer the call before the call is forwarded.

Refer to the following table for a description of the information displayed in the Call Forwards screen.

Linksys One Communications Solution

Field Description

Call Forward Always

You can use the Call Forward Always setting to forward all calls to one of the following destinations:

• Auto Attendant. All incoming calls are forwarded to the Auto Attendant.

• Personal Voicemail. All incoming calls are forwarded to personal voicemail.

• Group. All incoming calls are forwarded to group extensions. There can be multiple groups.

• Role. All incoming calls are forwarded to role extensions. There can be multiple roles.

• Operators. All incoming calls are forwarded to the Operators.

• VM: Group. All incoming calls are forwarded to group voicemail. There can be multiple groups.

• VM: Role. All incoming calls are forwarded to role voicemail. There can be multiple roles.

• VM: Operators. All incoming calls are forwarded to the Operator's voicemail.

• Extension of. All incoming calls are forwarded the specified extension.

• External. All incoming calls are forwarded to an external destination (assuming forward offsite permission at the Users > Permissions screen).

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Field Description

Call Forward Busy or No Answer

This option determines whether calls routed to a user are forwarded elsewhere if the extension is busy or if there is no answer. You can use the Call Forward Busy or No Answer setting to forward busy or unanswered calls to one of the following destinations:

• Never. Busy or unanswered calls are not forwarded. All phones with this setting will continue to ring until they are answered.

• Auto Attendant. Busy or unanswered calls are forwarded to the Auto Attendant.

• Personal Voicemail. Busy or unanswered calls are forwarded to personal voicemail.

• Group. Busy or unanswered calls are forwarded to group extensions. There can be multiple groups.

• Role. Busy or unanswered calls are forwarded to role extensions. There can be multiple roles.

• Operators. Busy or unanswered calls are forwarded to the Operators.

• VM: Group. Busy or unanswered calls are forwarded to group voicemail. There can be multiple groups.

• VM: Role. Busy or unanswered calls are forwarded to role voicemail. There can be multiple roles.

• VM: Operators. Busy or unanswered calls are forwarded to the Operator's voicemail.

• Extension of. Busy or unanswered calls are forwarded the specified extension.

• External. Busy or unanswered calls are forwarded to an external destination (assuming forward offsite permission at the Users >

Permissions screen).

To change the Call Forward Always settings:

1. Click a checkbox ( ) in the Enable column of a user. All calls will be forwarded to the target destination.

2. If necessary, click the options button ( ) to specify a different target destination for the forwarded call. If you select the “Extension of” or “External” option, a text box appears in which you can enter a number. If the number is external, you must add a steering digit.

3. Click Commit.

Chapter 6: Using the Phone Application Managing Users

To change the Call Forward Busy or No Answer settings:

1. Under the # Rings column, click the options button ( ) for a user and select the number of rings. This specifies how many rings occur before the call is forwarded.

2. Under the Target column, click the options button ( ) and select a call forward destination. If you select the “Extension of” or “External” option, a text box appears in which you can enter a number. If the number is external, you must add a steering digit.

3. Click Commit.

Assigning Trunks to Users

The Inbound Trunks screen allows you to assign inbound trunks to users. Each user can be assigned up to three trunks; however, only a DID trunk can be assigned in the Assigned Trunk/Extension column. An Assigned extension can be configured as an extension number only; in this case, the user would only be reachable internally via the Auto Attendant (assuming the the auto attendant is reachable externally) or via an additional forwarded trunk.

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Chapter 6: Using the Phone Application

Managing Users

With the Filter Users feature you can view users by name, extension type, device type, group, or role. Click the filter button ( ) to select a filter.

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Linksys One Communications Solution

Notice that a DID trunk object is notched edge on its right side, and a non-DID trunk object is square on its edge. Also notice that there are two types of slots into which the DID and non-DID trunk objects are placed: those with a notched edge and those with a square edge. DID trunk objects can be placed into either type of slot, but non-DID trunk objects can only

Chapter 6: Using the Phone Application Managing Users

be inserted into the square-edged slots. This mechanism ensures that only DID trunks are

DID Trunk Object

non-DID Trunk Object

DID Trunk Slot

non-DID Trunk Slot

assigned as “Assigned Trunk/Extension” numbers.

Linksys One Communications Solution

NOTE: This screen is related to the Call Targets > Inbound Trunks screen; any

extensions in the Auto Attendant column will also be in the Auto Attendant column in the Call Targets > Inbound Trunks screen. Also, any extensions assigned on either screen are removed from the Auto Attendant extensions.

Refer to the following table for a description of the information displayed in the Inbound Trunks screen.

Field Description

User Name and extension of the user as defined in the User Directory.

Assigned Trunk/ Extension

Additional Forwarded Trunks

Auto Attendant Inbound trunks assigned to the Auto Attendant.

The trunk or extension assigned to the user. Note: Only a DID trunk can be assigned as an Assigned Trunk/Extension. For customers using only local trunks, this field only contains a text box to enter a valid extension number.

Trunks that forward inbound calls to the extension in the “Assigned Trunk/ Extension” column.

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Managing Users

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To assign a DID trunk to an Assigned Trunk/Extension:

1. Drag the move icon ( ) of a DID trunk object anywhere inside a Assigned Trunk/ Extension slot.

NOTE: When dragging objects to a slot, ensure that the top of the mouse pointer (finger tip) is inside the destination slot.

2. Click Commit.

To assign an Extension number to an Assigned Trunk/Extension (internally reachable number only):

1. Enter a valid extension number in extension area of an Assigned Trunk/Extension.

2. Click Commit.

To assign a non-DID trunk to a user:

1. Drag the move icon ( ) of a non-DID trunk object anywhere inside a non-DID slot.

NOTE: When dragging objects to a slot, ensure that the top of the mouse pointer (finger tip) is inside the destination slot.

2. Click Commit.

To assign a trunk to an Auto Attendant:

1. Drag the move icon ( ) of a trunk object into the Auto Attendant column.

2. Click Commit.

Chapter 6: Using the Phone Application Managing Users

Linksys One Communications Solution

With the Filter Users feature you can view users by name, extension type, device type, group, or role. Click the filter button ( ) to select a filter.

Assigning Devices

The Device Assignments screen allows you to assign a device to a user. Devices are identified by their MAC address, a unique number that is assigned to the device by the manufacturer. The MAC address is written on the device, usually on the bottom.

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Refer to the following table for a description of the information displayed in the Device Assignments screen.

Field Description

User Name and extension of the user as defined in the User Directory.

Device Devices in the system that are assigned to a user.

Available Devices that are unassigned.

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There are two ways that you can change device assignments: with the move icon ( ), or with the right or left direction icons ( or ). You can also use a combination of both methods when moving devices.

To change device assignments using the move icon:

1. Locate a device that you want to change.

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2. Drag the move icon ( ) of a device on either the Available column or the Device column. If a device is not assigned to a user, a drop target ( ) appears in the Device column. You can drop the move icon ( ) on this target to move a device to this location.

NOTE: To ensure that you move the device to its correct location, drag the move icon to the center of the drop target ( ) so that the icon fills the target. You can also use the move icon ( ) to drag a device from a user to the Available column.

3. If necessary, move other devices as described above.

4. Click Commit.

To change device assignments using the Direction icons:

1. Click on the right or left direction icons ( or ) to move a device assignment.

2. Click Commit.

NOTE: When moving a device from the Available column, the device is moved to the next available user starting from the top.

Changing Individual User Settings and Templates

The screens in the Individual tab allows you to change settings and templates for users, edit user names, and enable SNR.

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Changing User Settings

The User Settings page allows you to change the first and last name assigned to a user’s phone or voice gateway, view and change a user’s phone settings including Call Forward Always, and Call Forward Busy or No Answer. You can also enable voicemail box messages to be sent to an e-mail address and configure Single Number Reach (SNR).

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NOTE: For SNR enabled users, 4 rings will be added to the number of rings set in this screen. This is to allow extra time for the SNR target to answer the call before the call is forwarded.

Refer to the following table for a description of the information displayed in the User Settings screen.

Field or Button Description

User

First and Last Name

Unlisted

Print User Directory

The User area allows you to select a user to edit. Note: Phones are indicated by

the icon and voice gateways are indicated by the icon.

The First and Last Name fields display the name that you selected in the dropdown list box described above. This name was originally entered in the User Directory, however, you can change it here and it will be updated in the User Directory. This name is also the one that appears on the Caller ID.

The Unlisted checkbox allows you to specify whether or not this name appears in any directory listings.

The Print User Directory button allows you to generate a directory of users. The user directory opens in a browser window; you can print the directory from your browser. Unlisted users do not appear in the directory listing.

Print Quick Reference

Chapter 6: Using the Phone Application Changing Individual User Settings and Templates

The Print Quick Reference button allows you to generate a custom quick reference guide of your phone. The quick reference guide opens in a browser window; you can print the guide from your browser.

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Field or Button Description

You can use the Call Forward Always setting to forward all calls to one of the following destinations:

• Auto Attendant. All incoming calls are forwarded to the Auto Attendant.

• Personal Voicemail. All incoming calls are forwarded to personal voicemail.

• Group. All incoming calls are forwarded to group extensions. There can be multiple groups.

• Role. All incoming calls are forwarded to role extensions. There can be multiple roles.

• Operators. All incoming calls are forwarded to the Operators.

• VM: Group. All incoming calls are forwarded to group voicemail. There can be multiple groups.

Call Forward Always Setting

• VM: Role. All incoming calls are forwarded to role voicemail. There can be multiple roles.

• VM: Operators. All incoming calls are forwarded to the Operator's voicemail.

• Extension of. All incoming calls are forwarded the specified extension.

• External. All incoming calls are forwarded to an external destination (assuming forward offsite permission at the Users > Permissions screen).

Note: The External destination is available only if the user has been given permission in the Users > Permissions screen. The External target number must include a steering digit (only IP Trunk, Local Trunk, or Inter-Site steering digits are allowed). If a user does not have a DID extension, then only a Local Trunk will be available for external call forwarding.

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You can specify how many times the phone rings before it is forwarded.

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Field or Button Description

You can use the Call Forward Busy or No Answer setting to forward busy or unanswered calls to one of the following destinations:

• Never. Busy or unanswered calls are not forwarded. All phones with this setting will continue to ring until they are answered.

• Auto Attendant. Busy or unanswered calls are forwarded to the Auto Attendant.

• Personal Voicemail. Busy or unanswered calls are forwarded to personal voicemail.

• Group. Busy or unanswered calls are forwarded to group extensions. There can be multiple groups.

• Role. Busy or unanswered calls are forwarded to role extensions. There can be multiple roles.

• Operators. Busy or unanswered calls are forwarded to the Operators.

• VM: Group. Busy or unanswered calls are forwarded to group

Call Forward Busy or No Answer Setting

Note: The External destination is only available if the user has been given permission in the Users > Permissions screen. The External target number must include a steering digit (only IP Trunk, Local Trunk, or Inter-Site steering digits are allowed). If a user does not have a DID extension, then only a Local Trunk will be available for external call forwarding.

voicemail. There can be multiple groups.

• VM: Role. Busy or unanswered calls are forwarded to role voicemail. There can be multiple roles.

• VM: Operators. Busy or unanswered calls are forwarded to the Operator's voicemail.

• Extension of. Busy or unanswered calls are forwarded the specified extension.

• External. Busy or unanswered calls are forwarded to an external destination (assuming forward offsite permission at the Users > Permissions screen).

You can specify how many times the phone rings before it is forwarded.

To sele ct a u se r:

1. Click the dropdown list button ( ).

2. Select a name from the list.

Chapter 6: Using the Phone Application Changing Individual User Settings and Templates

To unlist a user from directory listings:

• Click the Unlisted checkbox so a check appears ( ).

To change Call Forward Always settings:

1. Click the Enable checkbox ( ).

2. Click the target button ( ) and choose a Call Forward Always target. If necessary, enter additional extension or external number information.

3. Click Commit.

To Forward Busy or No Answer calls:

1. Click the “# Rings” button ( ) and specify the number of rings that occur before forwarding the call.

2. Click the target button ( ) and choose a Call Forward Busy or No Answer setting.

3. Click Commit.

Forwarding Voicemail to E-mail

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Voicemail messages can be forwarded via e-mail. Voicemail box messages are sent as WAV files. Various e-mail options can be assigned to each voicemail box as described below.

Voicemail Box Option Action

When a voicemail message arrives, a

Notification only

Voicemail attached

Voicemail attached and move VM message to ‘Saved’

notification e-mail is sent to the specified e-mail addresses.

When a voicemail message arrives, a notification e-mail with attached voicemail is sent to the specified e-mail addresses.

When a voicemail message arrives, a notification e-mail with attached voicemail is sent to the specified e-mail addresses, plus the voicemail message is moved from New Messages to Saved Messages.

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NOTE: The Voicemail to email forwarding options area is not

available if the system uses external voicemail or if the user does not have a personal voicemail box (as with a user who is assigned to an FXS device).

To forward voicemail box messages to e-mail:

1. Click the Email Enable checkbox ( ).

2. Enter an e-mail address in the Email Address area.

NOTE: Multiple e-mail addresses can be entered in the Email Address area. Use a comma (,) between e-mail addresses.

3. Select a voicemail box option in the Mode area.

4. Click Commit to save your changes.

NOTE: This feature may take up to 3 to 5 minutes before forwarding voicemail box messages to e-mail.

Configuring SNR

The SNR (Single Number Reach) section allows you to specify a number that rings concurrently with the user’s number. For example, if SNR is directed to a user’s cell phone, then his or her cell phone will ring at the same time that someone calls the user’s DID number. The incoming call is routed to the phone that answers first. This section is not

Chapter 6: Using the Phone Application Changing Individual User Settings and Templates

available if SNR is not authorized for this user on the Users > SNR or Users > Permissions screen.

Linksys One Communications Solution

NOTE: The SNR feature is not available

for FXS devices.

Enable

Enables SNR for this user. This checkbox is mirrored on the Users > SNR screen and on the Call Forwarding / SNR task for this user’s phone. A target for the call must be specified as

defined below.

Tar ge t

Steering digit and phone number of the SNR destination. This SNR number is mirrored on the Users > SNR screen for this user.

NOTE: A steering digit must precede the SNR phone number. For example, if the SNR phone number is 214-555-1212 and the steering digit for an IP Trunk is 9, then the number to enter into the Target field would be 9-214-555-1212.

To enable SNR for a user:

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1. For each user, click an Enable checkbox ( ).

2. Enter an appropriate steering digit and SNR number.

3. Click Commit.

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Changing User Templates

The User Template screen allows you to customize the phone and AutoDial features that are available on the user’s phone.

Chapter 6: Using the Phone Application Changing Individual User Settings and Templates

This screen is divided into two areas: the Template area and the Available area. The Template area (located on the left side) shows the current phone and AutoDial feature button assignments.

NOTE: The alternating colors in the template indicate left and right side buttons. The Available area (located on the right side) shows the phone and AutoDial features that are available but not currently in use.

Possible features in the user template are defined as shown below. For more information about these feature, refer to the Linksys One IP Phone User Guide.

Feature Function

1-to-1 Paging Enables 1-to-1 paging call.

After Hours Enables the user to switch to the after hours message.

Enables telephone numbers to be assigned to a button for quick

Autodial

Call Fwd Toggle

dialing or call transfer. When that button is pushed, it automatically dials that number.

Enables all calls to be forwarded to the specified destination before ringing.

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Conference Enables conference calling capability.

Do Not Disturb

Headset

Mobility

Park Enables a call to be put on hold (parked).

Redial Enables redial of the last number called.

Role Opt Out Enables the user to skip calls directed to their role.

SNR Enables the Single Number Reach function.

Enables the user to disable the phone ringer and call waiting features. Calls get forwarded on no answer to their related destination.

Switches transmit and receive audio from the handset (or speaker) to the headset.

Enables a call to be pushed to the specified number or enables an active call to be pulled back to the user’s phone.

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Feature Function

Surveillance Enables the surveillance application (optional).

Transfer Enables the user to transfer a call to another destination.

Voicemail Enables the user to access voicemail.

Using Move Icons

You can move and reorder the phone and AutoDial features on your button template as described below.

To move an available phone or AutoDial feature to your button template:

1. Locate a phone or AutoDial feature in the Available area.

2. Drag the AutoDial or phone feature, using its move icon ( ), so that the top of the mouse pointer (finger tip) falls anywhere on the desired unused template button location

NOTE: Some objects may be mapped to multiple buttons. If an object cannot be moved, remove the buttons above and below the intended location.

3. Click Commit.

To move a phone or AutoDial feature from your button template:

1. Locate a phone or AutoDial feature in your button template.

2. Drag the AutoDial feature, using its move icon ( ), to the Available area.

NOTE: No more than 12 single button features can be moved to the Available area.

3. Click Commit.

Chapter 6: Using the Phone Application Changing Individual User Settings and Templates

To reorder the button assignments in your button template:

1. Locate a phone or AutoDial feature in your button template.

2. Drag the AutoDial or phone feature, using its move icon ( ), so that the top of the mouse pointer (finger tip) falls anywhere on the desired unused template button location

3. Click Commit.

Using Direction Icons

You can also move a phone or AutoDial features by clicking the right or left direction icons ( or ).

To move a phone or AutoDial feature using the Direction icons:

1. Click on the right or left direction icons ( or ) to move the feature to the other side.

2. Click Commit.

NOTE: When moving a feature from the Available area to the Template area, the feature is moved to the next available unused slot starting from the top.

Linksys One Communications Solution

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NOTE: No more than 12 features can be moved to the Available area.

Editing AutoDial Features

You can edit the AutoDial features to contain names and numbers that are assigned to your button template. Note: The numbers entered in the Number field of an AutoDial must include all digits as if they were dialed from your phone. For example, if your normal calling sequence is 9 to reach an outside extension, then 972-555-1212, enter 9-972-555-1212 into the AutoDial Number field.

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To edit AutoDial features:

1. Click the Name side of the AutoDial feature and enter a name.

2. Click the Number side of the AutoDial feature and enter a phone number.

3. Click Commit.

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Printing the Template

You can print the template from your browser window using Adobe® Reader® software. Download Adobe Reader from http://www.adobe.com/products/acrobat/readstep2.html.

To print your button template:

1. Click the Print Template button. The application will create a PDF version of your template.

2. Print the template and cut to the correct size.

3. Install the new template on your phone.

Configuring and Viewing Call Target Information

The Call Targets tab allows you to view group and role definitions, configure voicemail boxes, assign trunks, and configure call forwarding.

Chapter 6: Using the Phone Application Configuring and Viewing Call Target Information

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Viewing Group Information

The Groups screen allows you to quickly see relevant information on each group in the system. This screen is informational only; nothing can be changed on this screen.

Refer to the following table for a description of the information displayed in the Groups screen.

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Field Description

Group Name Name and extension of the group as defined in Install > Define Groups.

User Count Number of users in each group.

Ext Definition

VM Box

Definition of the extension showing number of buttons and the CLID. These settings are defined in the Install > Define Groups screen.

Destination of a voicemail call. These settings are defined in the Install > Define Groups screen.

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Viewing Role Information

The Roles screen allows you to quickly see relevant information for each role in the system. This screen is informational only; nothing can be changed on this screen.

Refer to the following table for a description of the information displayed in the Roles screen.

Field Description

Role Name Name and extension of the group as defined in Install > Define Roles.

User Count Number of users in each role.

Ext Definition

VM Box

Chapter 6: Using the Phone Application Configuring and Viewing Call Target Information

Definition of the extension showing number of buttons and the CLID. These settings are defined in the Install > Define Roles screen.

Destination of a voicemail call. These settings are defined in the Install > Define Roles screen.

Linksys One Communications Solution

Defining System Voicemail Boxes

For groups and roles, the Voicemail Boxes screen allows you to enable the voicemail to email forwarding feature.

NOTE: The Voicemail Boxes tab is not shown for systems that have external voicemail.

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Voicemail box e-mail messages are sent as WAV files. Various e-mail options can be assigned to each voicemail box as described in the table below.

Voicemail Box Option Action

Notification only

When a voicemail message arrives, a notification e-mail is sent to the specified e-mail addresses.

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Voicemail Box Option Action

When a voicemail message arrives, a notification e-mail

Voicemail attached

Voicemail attached and move VM message to “Saved”

To forward call target voicemail box messages to e-mail:

1. Click the Email Enable checkbox ( ).

2. Enter an e-mail address in the Email Address area.

NOTE: Multiple e-mail addresses can be entered in the Email Address area. Use a comma (,) between e-mail addresses.

3. Click the target button ( ) and select a voicemail box option in the Mode area.

4. Click Commit.

with the attached voicemail is sent to the specified e-mail addresses.

When a voicemail message arrives, a notification e-mail with attached voicemail is sent to the specified e-mail addresses, plus the voicemail message is moved from New Messages to Saved Messages.

NOTE: This feature may take up to 3 to 5 minutes before forwarding voicemail box messages to e-mail.

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DID Trunk Object

non-DID Trunk Object

DID Trunk Slot

non-DID Trunk Slot

Assigning Inbound Trunks to Call Targets

The Inbound Trunks screen allows you to assign inbound trunks to call targets. Each call target can be assigned up to three trunks; however, only a DID trunk can be assigned in the Assigned Trunk column.

Notice that DID trunk objects have rounded edges on their right side, and non-DID trunk objects have square edges on theirs. Also notice that there are two types of slots into which the DID and non-DID trunk objects are placed: those with rounded edges and those with square edges. DID trunk objects can be placed into either type of slot, but non-DID trunk objects can only be inserted into the square-edged slots. This mechanism ensures that only DID trunks are assigned as “Assigned Trunk.”

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NOTE: This screen is related to the Users > Inbound Trunks screen; any

extensions assigned to the Auto Attendant in this screen will also be assigned to the Auto Attendant in the

Users > Inbound Trunks screen.

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Refer to the following table for a description of the information displayed in the Inbound Trunks screen.

Field Description

Call Target Name of the call target.

Chapter

Default extension for the group. Note: Only a DID trunk can be assigned as an

Assigned Trunk

Additional Forwarded Trunks

Auto Attendant Inbound trunks assigned to the Auto Attendant.

To assign a DID trunk to an Assigned Trunk:

1. Drag the move icon ( ) of a DID trunk object anywhere inside an Assigned Trunk slot.

2. Click Commit.

To assign a non-DID trunk to Call Target:

1. Drag the move icon ( ) of a non-DID trunk object anywhere inside a non-DID slot.

Assigned Trunk. For customers using only local trunks, this column is not available.

Trunks that are forwarded to the extension in the “Assigned Trunk” column.

NOTE: When dragging objects to a slot, ensure that the top of the mouse pointer (finger tip) is inside the destination slot.

2. Click Commit.

Chapter 6: Using the Phone Application Configuring and Viewing Call Target Information

To assign a trunk to an Auto Attendant:

1. Drag the move icon ( ) of a trunk object into the Auto Attendant column.

2. Click Commit.

Configuring Call Forward Options

The Call Forwards screen allows you to specify call forward options for specific call targets. For “Call Forward Busy or No Answer” calls, you can specify the number of rings before forwarding and the call.

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Refer to the following table for a description of the information displayed in the Call Forwards screen.

Field Description

Chapter

Call Forward Always

You can use the Call Forward Always setting to forward all calls to one of the following destinations:

• Auto Attendant. All incoming calls are forwarded to the Auto Attendant.

• VM: Group/Role. All incoming calls are forwarded to the Group or Role voicemail.

• Group. All incoming calls are forwarded to group extensions. There can be multiple groups.

• Role. All incoming calls are forwarded to role extensions. There can be multiple roles.

• Operators. All incoming calls are forwarded to the Operators.

• VM: Group. All incoming calls are forwarded to group voicemail. There can be multiple groups.

• VM: Role. All incoming calls are forwarded to role voicemail. There can be multiple roles.

• VM: Operators. All incoming calls are forwarded to the Operator's voicemail.

• Extension of. All incoming calls are forwarded the specified extension.

• External. All incoming calls are forwarded to an external destination.

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Field Description

Call Forward Busy or No Answer

• Never. Busy or unanswered calls are not forwarded. All phones with this setting will continue to ring until they are answered.

• Auto Attendant. Busy or unanswered calls are forwarded to the Auto Attendant.

• VM: Group/Role. Busy or unanswered calls are forwarded to the Group or Role voicemail.

• Group. Busy or unanswered calls are forwarded to group extensions. There can be multiple groups.

• Role. Busy or unanswered calls are forwarded to role extensions. There can be multiple roles.

• Operators. Busy or unanswered calls are forwarded to the Operators.

• VM: Group. Busy or unanswered calls are forwarded to group voicemail. There can be multiple groups.

• VM: Role. Busy or unanswered calls are forwarded to role voicemail. There can be multiple roles.

• VM: Operators. Busy or unanswered calls are forwarded to the Operator's voicemail.

• Extension of. Busy or unanswered calls are forwarded the specified extension.

• External. Busy or unanswered calls are forwarded to an external destination.

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To change the Call Forward Always settings:

1. Click a checkbox ( ) in the Enable column of a call target. All calls will be forwarded to the target destination.

3. Click Commit.

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Linksys One Communications Solution

To change the Call Forward Busy or No Answer settings:

1. Under the # Rings column, click the options button ( ) for a user and select the number of rings. This specifies how many rings occur before the call is forwarded.

3. Click Commit.

Viewing System Information

The Inbound Calls screen allows you to quickly see the trunk path for each trunk in the system. This screen is informational only; nothing can be changed on this screen.

Chapter 6: Using the Phone Application Viewing System Information

Refer to the following table for a description of the information displayed in the Inbound

“Will Ring” Icons

Auto Attendant

User

Role

Group

Fax

Paging system

Trunks screen.

Linksys One Communications Solution

Field Description

Call on Trunk Number assigned to the trunk.

Trunk Type Type of trunk. Choices are IP DID or local trunk.

Call forward Always settings as defined in the following screens: Are Currently Forwarded To

Will Ring

If Busy or Not Answered, Will Ring

• Users > Call Forwards

• Individual > User Settings

• Call Targets > Call Forwards

Destination of an incoming call on the trunk. The type of destination is shown

graphically.

Call Forward Busy or No Answer settings as defined in the following screens:

•Users > Call Forward

• Individual > User Settings

• Call Targets > Call Forwards

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Viewing System Information

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Viewing the Surveillance Application

The Linksys One system provides video surveillance capabilities when equipped with an APP1000 Application Server Appliance and a Linksys Business Series PVC2300 camera. A new tab, Surveillance, automatically appears on the Linksys One Administration interface when the surveillance application is installed.

The Surveillance application on the Administration Interface is like the operation of the Surveillance Application on the phones, refer to the Video Surveillance Application User Guide for more details on its operation.

Chapter 7: Viewing the Surveillance Application

To view the Surveillance application from the Administration interface, the web browser client must be connected to the same subnet (LAN) as the Services Router and the user must be logged in as described in the ”Accessing the Linksys One Portal” section on page 4.

NOTE: The Surveillance tab will not appear if the application is not running or if you are not logged in as described above.

Adding a Camera to the Administration Interface

Here’s how to access the Video Surveillance Application from the Administration Interface.

1. Click the Surveillance tab. The Surveillance Application shows the cameras that are available.

2. Click a camera that you want to monitor.

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Adding a Camera to the Administration Interface

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3. Click Add. The camera is added to My Cameras.

Removing a Camera from the Administration Interface

You can remove the camera from the Administration Interface as follows.

1. Click the Surveillance tab.

2. Click MyCameras.

3. Click a camera to remove.

Chapter 7: Viewing the Surveillance Application Removing a Camera from the Administration Interface

4. Click Remove. The camera is removed from MyCameras and is listed under AvailableCameras.

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Chapter

To Access the Camera Software

You can access additional camera functionality through the software that came with the camera.

1. Click the Surveillance tab.

2. Click MyCamera.

Chapter 7: Viewing the Surveillance Application

To Access the Camera Software

Chapter

Linksys One Communications Solution

3. Click a camera.

4. Click Camera Setup. A window opens showing the camera software. Refer to the documentation that came with the camera for more details regarding the camera software.

Chapter 7: Viewing the Surveillance Application To Access the Camera Software

Linksys One Communications Solution

Managing Data Devices

Data settings prevent unauthorized users from gaining access to your Linksys One network through another network. Data settings are configurable from the Data Devices tab in the Linksys One Portal.

These sections help you manage the data devices on your network:

• ”Viewing the Status of Data Devices” section on page 94

• ”Adding DNS Names for Static IP Devices” section on page 95

• ”Allowing Access to Network Services” section on page 96

• ”Using the Services Router Advanced Interface” section on page 98

Viewing the Status of Data Devices

The Status screen lists all data devices that have been assigned an IP address by the Services Router. The Status window is a good way to verify that the Services Router can “see” other devices on the system. If a device is not listed here, it is not communicating with the Services Router. Note that only Dynamic Host Configuration Protocol (DHCP) devices display in this window. If a device does not appear, it may be because it is assigned a static IP address.

Chapter

To access the Status window:

•Click the Data Status > Status tab.

You’ll see the following status about data devices on your network:

Item Description

Hostname

A unique name for the device. Any device connected to the system must have a host name.

The Internet Protocol (IP) address of the device. The IP address is either assigned dynamically using DHCP or you can assign a static IP address on the Static IPs page. Devices assigned a static IP address do not display in this window.

Chapter 8: Managing Data Devices

Viewing the Status of Data Devices

Cisco Linksys One User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Welcome to Linksys One

Welcome VARs!

About this Guide

Using the Linksys One Portal

Understanding the Linksys One Portal

Where are Passwords Set?

Accessing the Linksys One Portal

Getting Online Help

Configuring Your System

Viewing System Information

Viewing Brand Information

Viewing Account Information

Viewing Services Router Information

Managing Accounts

Resetting User Passwords

Managing Admin Accounts

Managing System Passwords

Using the Phone Application

How do I change a setting?

When do my changes take effect?

Online Help

Finding Your Way Home

Navigating with the Tab Index

Understanding Visual Cues on the Phone Application Screens

Setting Install Time Configuration

Viewing and Configuring Trunks

Configuring FXO Devices

Configuring FXS Devices

Viewing Phone Devices

Viewing Application Device Status

Defining Groups

Defining Roles

Defining Dialing Patterns

Configuring Site Settings

Setting Site Options

Defining Auto Attendant Hours

Defining Auto Attendant Days

Configuring Email

Managing Users

Assigning Names to Users

Assigning Users to Groups

Assigning Users to Roles

Assigning Permissions to Users

Assigning SNR to Users

Assigning Assistants to Users

Forwarding Calls

Assigning Trunks to Users

Assigning Devices

Changing Individual User Settings and Templates

Changing User Settings

Changing User Templates

Configuring and Viewing Call Target Information

Viewing Group Information

Viewing Role Information

Defining System Voicemail Boxes

Assigning Inbound Trunks to Call Targets

Configuring Call Forward Options

Viewing System Information

Viewing the Surveillance Application

Adding a Camera to the Administration Interface

Removing a Camera from the Administration Interface

To Access the Camera Software

Managing Data Devices

Viewing the Status of Data Devices