Cisco IP Conference Phone 7832 Service Manual

Cisco IP Conference Phone 7832 User Guide

First Published: 2017-08-30

Last Modified: 2019-09-05

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San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387) Fax: 408 527-0883

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are encouraged to try to correct the interference by using one or more of the following measures:

•Reorient or relocate the receiving antenna.

•Increase the separation between the equipment and receiver.

•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

•Consult the dealer or an experienced radio/TV technician for help.

Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product.

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.

All printed copies and duplicate soft copies of this document are considered uncontrolled. See the current online version for the latest version.

Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com go trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1721R)

C O N T E N T S

C H A P T E R 1	Your Phone 1
	The Cisco IP Conference Phone 7832 1
	Feature Support 3
	New and Changed Information 3
	New and Changed Information for Firmware Release 12.6(1)	3
	New and Changed Information for Firmware Release 12.5(1)SR3		3
	New and Changed Information for Firmware Release 12.5(1)SR2		3
	New and Changed Information for Firmware Release 12.5(1)SR1		4
	New and Changed Information for Firmware Release 12.5(1)	4
	New and Changed Information for Firmware Release 12.1(1)	4

Phone Setup 4
Ways to Provide Power to Your Conference Phone				4
Connect to the Network	5
Connect with Activation Code Onboarding			5
Connect to Expressway		5
Activate and Sign In to Your Phone 6
Sign In to Your Phone	6
Sign In to Your Extension from Another Phone			6
Sign Out of Your Extension from Another Phone				7
Self Care Portal 7
Speed-Dial Numbers 8
Cisco IP Phone 7832 Buttons and Hardware 9
Phone Keypad Characters		10
Conference Phone Navigation 10
Conference Phone Softkeys		11
Conference Phone Screen		11

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Contents

	Clean the Phone Screen 11
	Differences Between Phone Calls and Lines						11
	Phone Firmware and Upgrades				12
	Postpone a Phone Upgrade				12
	View the Progress of a Phone Firmware Upgrade							12
	Energy Savings	12
	Turn On Your Phone			13
	Additional Help and Information 13
	Accessibility Features			13
	Hearing-Impaired Accessibility Features						14
	Vision-Impaired and Blind Accessibility Features								15
	Mobility-Impaired Accessibility Features						16
	Third-Party Accessibility Applications					17
	Troubleshooting		17
	Find Information About Your Phone					18
	Report Call Quality Issues				18
	Report All Phone Issues				18
	Lost Phone Connectivity				19
	Cisco One-Year Limited Hardware Warranty Terms								19
C H A P T E R 2	Calls 21
	Make Calls 21
	Make a Call	21
	Redial a Number		21
	Speed Dial	22
	Make a Speed-Dial Call with Your Conference Phone									22
	Make a Call With a Speed-Dial Code					22
	Dial an International Number				22
	Get Notified When a Contact is Available						23
	Calls That Require a Billing Code or Authorization Code									23
	Secure Calls	23
	Answer Calls	23
	Answer a Call 24
	Answer Call Waiting on Your Conference Phone							24

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Contents

	Decline a Call 24
	Turn On Do Not Disturb			24
	Answer a Coworker's Phone (Call Pickup)								25
	Answer a Call Within Your Group (Pickup) 25
	Answer a Call from Another Group (Group Pickup)									25
	Answer a Call From an Associated Group (Other Pickup)										25
	Answer a Call Within Your Hunt Group							26
	Sign In and Out of a Hunt Group					26
	View the Call Queue in a Hunt Group							26
	Trace a Suspicious Call			27
	Mute Your Call		27
	Hold Calls	27
	Put a Call on Hold 27
	Answer a Call Left on Hold for Too Long								27
	Swap Between Active and Held Calls						28
	Call Park	28
	Place a Call on Hold with Call Park						28
	Retrieve a Call on Hold with Call Park								29
	Place a Call on Hold with Manual Directed Call Park									29
	Retrieve a Call on Hold with Manual Directed Call Park										29
	Forward Calls		29
	Transfer Calls		30
	Transfer a Call to Another Person					30
	Consult Before You Complete a Transfer								30
	Conference Calls and Meetings				31
	Add Another Person to a Call				31
	Swap Between Calls Before You Complete a Conference										31
	View and Remove Conference Participants								32
	Scheduled Conference Calls (Meet Me)							32
	Host a Meet-Me Conference				32
	Join a Meet-Me Conference				32
	Record a Call		32
C H A P T E R 3	Contacts 35

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Contents

	Corporate Directory		35
	Dial a Contact in the Corporate Directory					35
	Personal Directory		35
	Sign In and Out of a Personal Directory					36
	Add a New Contact to Your Personal Directory						36
	Search for a Contact in Your Personal Directory						36
	Call a Contact in Your Personal Directory					37
	Assign a Fast-Dial Code to a Contact				37
	Call a Contact with a Fast-Dial Code				37
	Edit a Contact in Your Personal Directory					38
	Remove a Contact from Your Personal Directory						38
	Delete a Fast-Dial Code			38
	Cisco Web Dialer	39
C H A P T E R 4	Recent Calls 41
	Recent Calls List	41
	View Your Recent Calls 41
	Return a Recent Call		41
	Clear the Recent Calls List			42
	Delete a Call Record		42

C H A P T E R 5

C H A P T E R 6

Voice Mail 43
Your Voicemail Account	43
Check for New Voice Messages		43
Access Voicemail 44
Settings 45
Change the Ringtone 45
Adjust the Phone Ringer Volume		45
Adjust the Volume During a Call		46
Phone Display Language	46

C H A P T E R 7	Product Safety and Security 47
	Safety and Performance Information 47

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Contents

Power Outage	47
External Devices 47
Ways to Provide Power to Your Phone 48
Phone Behavior During Times of Network Congestion 48
UL Warning	48
Compliance Statements 48
Compliance Statements for the European Union					48
CE Marking	48
Compliance Statements for Canada			48
Compliance Statements for New Zealand				49
Permit to Connect (PTC) General Warning 49
Compliance Information for Japan			49
FCC Compliance Statements		49
FCC Part 15.19 Statement		49
FCC Part 15.21 Statement		49
FCC RF Radiation Exposure Statement				50
FCC Receivers and Class B Digital Statement					50
Cisco Product Security Overview 50
Important Online Information		50

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Contents

Cisco IP Conference Phone 7832 User Guide

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C H A P T E R 1

Your Phone

•The Cisco IP Conference Phone 7832, on page 1

•New and Changed Information, on page 3

•Phone Setup, on page 4

•Activate and Sign In to Your Phone, on page 6

•Self Care Portal, on page 7

•Cisco IP Phone 7832 Buttons and Hardware, on page 9

•Phone Firmware and Upgrades, on page 12

•Energy Savings, on page 12

•Additional Help and Information , on page 13

The Cisco IP Conference Phone 7832

The Cisco IP Conference Phone 7832 enhances people-centric communications, combining superior high-definition (HD) audio performance and 360-degree coverage for all sizes of conference rooms and executive offices. It provides an audiophile sound experience with a full-duplex two-way wideband (G.722) audio hands-free speaker. The Cisco IP Conference Phone 7832 is a simple solution that meets the challenges of the most diverse rooms.

Cisco IP Conference Phone 7832 User Guide

Cisco IP Conference Phone 7832 Service Manual

Your Phone

The Cisco IP Conference Phone 7832

The phone has sensitive microphones with 360-degree coverage. This coverage lets users speak in a normal voice and be heard clearly from up to 7 feet (2.1 m) away. The phone also features technology that resists interference from mobile phones and other wireless devices, assuring delivery of clear communications without distractions.

Like other devices, a Cisco IP Phone must be configured and managed. These phones encode and decode the following codecs:

•G.711 a-law

•G.711 mu-law

•G.722

•G722.2 AMR-WB

•G.729a/G.729ab

•G.726

•iLBC

•Opus

•iSAC

Caution Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco IP Phone might cause interference. For more information, see the manufacturer’s documentation of the interfering device.

Cisco IP Phones provide traditional telephony functionality, such as call forwarding and transferring, redialing, speed dialing, conference calling, and voice messaging system access. Cisco IP Phones also provide a variety of other features.

As with other network devices, you must configure Cisco IP Phones to prepare them to access Cisco Unified Communications Manager and the rest of the IP network. By using DHCP, you have fewer settings to configure

Cisco IP Conference Phone 7832 User Guide

Your Phone

Feature Support

on a phone. If your network requires it, however, you can manually configure information such as: an IP address, TFTP server, and subnet information.

Cisco IP Phones can interact with other services and devices on your IP network to provide enhanced functionality. For example, you can integrate Cisco Unified Communications Manager with the corporate Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to search for coworker contact information directly from their IP phones. You can also use XML to enable users to access information such as weather, stocks, quote of the day, and other web-based information.

Finally, because the Cisco IP Phone is a network device, you can obtain detailed status information from it directly. This information can assist you with troubleshooting any problems users might encounter when using their IP phones. You can also obtain statistics about an active call or firmware versions on the phone.

To function in the IP telephony network, the Cisco IP Phone must connect to a network device, such as a Cisco Catalyst switch. You must also register the Cisco IP Phone with a Cisco Unified Communications Manager system before sending and receiving calls.

Feature Support

This document describes all the features that the device supports. However, not all features may be supported with your current configuration. For information on supported features, contact your administrator.

New and Changed Information

You can use the information in the following sections to understand what has changed in the document. Each section contains the major changes.

New and Changed Information for Firmware Release 12.6(1)

No user guide updates were required for Firmware Release 12.6(1).

New and Changed Information for Firmware Release 12.5(1)SR3

The following table shows the changes made for Firmware Release 12.5(1)SR3.

Table 1: Cisco IP Conference Phone 7832 User Guide Revisions for Firmware Release 12.5(1)SR3

Revision	New or Updated Section
New topic	Phone Keypad Characters, on page 10

New and Changed Information for Firmware Release 12.5(1)SR2

No user guide updates were required for Firmware Release 12.5(1)SR2.

Firmware Release 12.5(1)SR2 replaces Firmware Release 12.5(1) and Firmware 12.5(1)SR1. Firmware Release12.5(1)andFirmwareRelease12.5(1)SR1havebeendeferredinfavorofFirmwareRelease12.5(1)SR2.

Cisco IP Conference Phone 7832 User Guide

Your Phone

New and Changed Information for Firmware Release 12.5(1)SR1

The following table shows the changes made for Firmware Release 12.5(1)SR1.

Table 2: Cisco IP Conference Phone 7832 User Guide Revisions for Firmware Release 12.5(1)SR1

Revision	New or Updated Section
Support for Activation Code Onboarding	Connect with Activation Code Onboarding, on page
	5

New and Changed Information for Firmware Release 12.5(1)

No updates were required for Firmware Release 12.5(1).

New and Changed Information for Firmware Release 12.1(1)

The following table shows the changes made for Firmware Release 12.1(1).

Table 3: Cisco IP Conference Phone 7832 User Guide Revisions for Firmware Release 12.1(1)

Revision

Support for Mobile and Remote Access

Through Expressway

Support for CMC and FAC

New or Updated Section

•Connect to the Network, on page 5

•Connect to Expressway, on page 5

Calls That Require a Billing Code or Authorization Code, on page 23

Phone Setup

Typically, your administrator sets up your phone and connects it to the network. If your phone is not set up and connected, contact your administrator for instructions.

Ways to Provide Power to Your Conference Phone

Your conference phone needs power from one of these sources:

•Power over Ethernet (PoE), which your network supplies.

•Cisco IP Phone Power Injector.

•A PoE Power Cable and Power Cube 3.

Note The PoE power cable is not currently available.

Cisco IP Conference Phone 7832 User Guide

Your Phone

Connect to the Network

The following figure shows the PoE and PoE power cable power options.

Figure 1: Conference Phone Power Options

Connect to the Network

You need to connect the phone to the network.

• Wired network connection—The phone is plugged into the network with an Ethernet cable.

After connecting the phone to the network, your phone may be set up for:

•Mobile and Remote Access Through Expressway—If your administrator sets up Mobile and Remote Access Through Expressway and you connect your phone to the network, it connects to the Expressway server.

Connect with Activation Code Onboarding

If your network has been configured to support this feature, then you can use Activation Code Onboarding to connect to your company's phone network.

Enter an Activation Code

Activation codes are used to set up your new phone. They can only be used once, and expire after 1 week. Contact your administrator if you don't know your code or if you need a new one.

Procedure

Step 1 Enter your activation code on the activation screen.

Step 2 Press Submit.

Connect to Expressway

You can use Mobile and Remote Access Through Expressway to connect to your corporate network when you are working away from your office.

Procedure

Step 1 Reset service mode through Settings > Admin Settings > Reset Settings > Service mode.

Step 2 Press Select when prompted to change the service mode.

Step 3 Enter your activation code or service domain on the Welcome screen and press Continue.

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Your Phone

Activate and Sign In to Your Phone

Step 4 Enter your username and password.

Step 5 Select Sign in.

Activate and Sign In to Your Phone

You may need to activate or sign in to your phone. Activation happens once for your phone, and connects the phone to the call control system. Your administrator gives you your sign-in and activation credentials.

Sign In to Your Phone

Before you begin

Get your user ID and PIN or password from your administrator.

Procedure

Step 1 Enter your user ID in the User ID field.

Step 2 Enter your PIN or password in the PIN or Password field, then press Submit.

Sign In to Your Extension from Another Phone

You can use Cisco Extension Mobility to sign in to a different phone in your network and have it act the same as your phone. After you sign in, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your administrator sets you up for the Cisco Extension Mobility service.

Before you begin

Get your user ID and PIN from your administrator.

Procedure

Step 1 Press Apps.

Step 2 Select Extension Mobility (name can vary).

Step 3 Enter your user ID and PIN.

Step 4 If prompted, select a device profile.

Cisco IP Conference Phone 7832 User Guide

Your Phone

Sign Out of Your Extension from Another Phone

Procedure

Step 1 Press Apps.

Step 2 Select Extension Mobility.

Step 3 Press Yes to sign out.

Self Care Portal

You can customize some phone settings with the Self Care portal web site, which you access from your computer. The Self Care portal is part of your organization's Cisco Unified Communications Manager.

Your administrator gives you the URL to access the Self Care portal, and provides your user ID and password.

In the Self Care portal, you can control features, line settings, and phone services for your phone.

•Phone features include speed dial, do not disturb, and your personal address book.

•Line settings affect a specific phone line (directory number) on your phone. Line settings can include call forwarding, visual and audio message indicators, ring patterns, and other line-specific settings.

•Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). Use the Self Care Portal to subscribe to a phone service before you access it on your phone.

The following table describes some specific features that you configure with the Self Care portal. For more information, see the Self Care portal documentation for your call control system.

Table 4: Features Available on the Self Care Portal

Features	Description
Call forward	Use the number that receives calls when call forward is enabled on the phone. Use the
	Self Care portal to set up more complicated call forward functions, for example, when
	your line is busy.
Additional phones	Specify the additional phones such as your mobile phone that you want to use to make
	and receive calls with the same directory numbers as your desk phone. You can also
	define blocked and preferred contacts to restrict or allow calls from certain numbers
	to be sent to your mobile phone. When you set up additional phones, you can also set
	up these features:
	• Single number reach—Specify whether the additional phone should ring when
	someone calls your desk phone.
	• Mobile calls—If the additional phone is a mobile phone, you can set it up to allow
	you to transfer mobile calls to your desk phone or desk phone calls to your mobile
	phone.

Cisco IP Conference Phone 7832 User Guide

Your Phone

Speed-Dial Numbers

Features	Description
Speed dial	Assign phone numbers to speed-dial numbers so that you can quickly call that person.

Cisco IP Phone 7832 Buttons and Hardware

•You need to input the billing code 9876.

•You must wait for 4 seconds.

•After the call connects, you must dial the extension 56789#.

In this scenario, the speed-dial number is 95556543,1234,9876,,56789#.

Phone Keypad Characters

4	Navigation bar and Select
	button
	Scroll through menus, highlight items, and select the highlighted
	item.
	When the phone is idle, press Up to access the recent calls list and
	press Down to access the favorites list.
5	Volume button

Adjustthespeakerphonevolume(offhook)andtheringervolume (on hook).

When you change the volume, the LED bar lights white to show the volume change.

Phone Keypad Characters

The phone keypad allows you to enter letters, numbers, and special characters. You press the 2 to 9 keys to get the letters and numbers. You use the One (1), Zero (0)), Asterisk (*), and Pound (#) keys for special characters. The following table lists the special characters for each key.

Table 5: Special Characters on the Keypad
Keypad Key	Special Characters
One (1)	/ . @ : ; = ? -_ & %
Zero (0)	(space) , ! ^ ' " \|
Asterisk (*)	+ * ~ ` < >
Pound (#)	# $ £ \ ( ) { } [ ]

Conference Phone Navigation

Use the Navigation bar to scroll through menus. Use the inner Select button of the Navigation bar to select menu items.

If a menu item has an index number, you can enter the index number with the keypad to select the item.

Cisco IP Conference Phone 7832 User Guide

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1	Mute bar	Toggle the microphone on or off. When the
		Toggle the microphone on or off. When the
		microphone is muted, the LED bar is lit red.
2	LED bar	Indicates call states: