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Cisco IP Conference Phone 7832 User Guide
First Published: 2017-08-30
Last Modified: 2019-09-05
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of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.
The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of
the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are
encouraged to try to correct the interference by using one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product.
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Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network
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CONTENTS
CHAPTER 1
Your Phone 1
The Cisco IP Conference Phone 7832 1
Feature Support 3
New and Changed Information 3
New and Changed Information for Firmware Release 12.6(1) 3
New and Changed Information for Firmware Release 12.5(1)SR3 3
New and Changed Information for Firmware Release 12.5(1)SR2 3
New and Changed Information for Firmware Release 12.5(1)SR1 4
New and Changed Information for Firmware Release 12.5(1) 4
New and Changed Information for Firmware Release 12.1(1) 4
Phone Setup 4
Ways to Provide Power to Your Conference Phone 4
Connect to the Network 5
Connect with Activation Code Onboarding 5
Connect to Expressway 5
Activate and Sign In to Your Phone 6
Sign In to Your Phone 6
Sign In to Your Extension from Another Phone 6
Sign Out of Your Extension from Another Phone 7
Self Care Portal 7
Speed-Dial Numbers 8
Cisco IP Phone 7832 Buttons and Hardware 9
Phone Keypad Characters 10
Conference Phone Navigation 10
Conference Phone Softkeys 11
Conference Phone Screen 11
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Clean the Phone Screen 11
Differences Between Phone Calls and Lines 11
Phone Firmware and Upgrades 12
Postpone a Phone Upgrade 12
View the Progress of a Phone Firmware Upgrade 12
Energy Savings 12
Turn On Your Phone 13
Additional Help and Information 13
Accessibility Features 13
Hearing-Impaired Accessibility Features 14
Vision-Impaired and Blind Accessibility Features 15
Mobility-Impaired Accessibility Features 16
Third-Party Accessibility Applications 17
CHAPTER 2
Troubleshooting 17
Find Information About Your Phone 18
Report Call Quality Issues 18
Report All Phone Issues 18
Lost Phone Connectivity 19
Cisco One-Year Limited Hardware Warranty Terms 19
Calls 21
Make Calls 21
Make a Call 21
Redial a Number 21
Speed Dial 22
Make a Speed-Dial Call with Your Conference Phone 22
Make a Call With a Speed-Dial Code 22
Dial an International Number 22
Get Notified When a Contact is Available 23
Calls That Require a Billing Code or Authorization Code 23
Secure Calls 23
Answer Calls 23
Answer a Call 24
Answer Call Waiting on Your Conference Phone 24
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Decline a Call 24
Turn On Do Not Disturb 24
Answer a Coworker's Phone (Call Pickup) 25
Answer a Call Within Your Group (Pickup) 25
Answer a Call from Another Group (Group Pickup) 25
Answer a Call From an Associated Group (Other Pickup) 25
Answer a Call Within Your Hunt Group 26
Sign In and Out of a Hunt Group 26
View the Call Queue in a Hunt Group 26
Trace a Suspicious Call 27
Mute Your Call 27
Hold Calls 27
Put a Call on Hold 27
Contents
Answer a Call Left on Hold for Too Long 27
Swap Between Active and Held Calls 28
Call Park 28
Place a Call on Hold with Call Park 28
Retrieve a Call on Hold with Call Park 29
Place a Call on Hold with Manual Directed Call Park 29
Retrieve a Call on Hold with Manual Directed Call Park 29
Forward Calls 29
Transfer Calls 30
Transfer a Call to Another Person 30
Consult Before You Complete a Transfer 30
Conference Calls and Meetings 31
Add Another Person to a Call 31
Swap Between Calls Before You Complete a Conference 31
View and Remove Conference Participants 32
Scheduled Conference Calls (Meet Me) 32
Host a Meet-Me Conference 32
CHAPTER 3
Join a Meet-Me Conference 32
Record a Call 32
Contacts 35
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Corporate Directory 35
Dial a Contact in the Corporate Directory 35
Personal Directory 35
Sign In and Out of a Personal Directory 36
Add a New Contact to Your Personal Directory 36
Search for a Contact in Your Personal Directory 36
Call a Contact in Your Personal Directory 37
Assign a Fast-Dial Code to a Contact 37
Call a Contact with a Fast-Dial Code 37
Edit a Contact in Your Personal Directory 38
Remove a Contact from Your Personal Directory 38
Delete a Fast-Dial Code 38
Cisco Web Dialer 39
CHAPTER 4
CHAPTER 5
CHAPTER 6
Recent Calls 41
Recent Calls List 41
View Your Recent Calls 41
Return a Recent Call 41
Clear the Recent Calls List 42
Delete a Call Record 42
Voice Mail 43
Your Voicemail Account 43
Check for New Voice Messages 43
Access Voicemail 44
Settings 45
Change the Ringtone 45
Adjust the Phone Ringer Volume 45
Adjust the Volume During a Call 46
CHAPTER 7
vi
Phone Display Language 46
Product Safety and Security 47
Safety and Performance Information 47
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Power Outage 47
External Devices 47
Ways to Provide Power to Your Phone 48
Phone Behavior During Times of Network Congestion 48
UL Warning 48
Compliance Statements 48
Compliance Statements for the European Union 48
CE Marking 48
Compliance Statements for Canada 48
Compliance Statements for New Zealand 49
Permit to Connect (PTC) General Warning 49
Compliance Information for Japan 49
FCC Compliance Statements 49
Contents
FCC Part 15.19 Statement 49
FCC Part 15.21 Statement 49
FCC RF Radiation Exposure Statement 50
FCC Receivers and Class B Digital Statement 50
Cisco Product Security Overview 50
Important Online Information 50
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Your Phone
• The Cisco IP Conference Phone 7832, on page 1
• New and Changed Information, on page 3
• Phone Setup, on page 4
• Activate and Sign In to Your Phone, on page 6
• Self Care Portal, on page 7
• Cisco IP Phone 7832 Buttons and Hardware, on page 9
• Phone Firmware and Upgrades, on page 12
• Energy Savings, on page 12
• Additional Help and Information , on page 13
The Cisco IP Conference Phone 7832
The Cisco IP Conference Phone 7832 enhances people-centric communications, combining superior
high-definition (HD) audio performance and 360-degree coverage for all sizes of conference rooms and
executive offices. It provides an audiophile sound experience with a full-duplex two-way wideband (G.722)
audio hands-free speaker. The Cisco IP Conference Phone 7832 is a simple solution that meets the challenges
of the most diverse rooms.
CHAPTER 1
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The Cisco IP Conference Phone 7832
Your Phone
Caution
The phone has sensitive microphones with 360-degree coverage. This coverage lets users speak in a normal
voice and be heard clearly from up to 7 feet (2.1 m) away. The phone also features technology that resists
interference from mobile phones and other wireless devices, assuring delivery of clear communications without
distractions.
Like other devices, a Cisco IP Phone must be configured and managed. These phones encode and decode the
following codecs:
• G.711 a-law
• G.711 mu-law
• G.722
• G722.2 AMR-WB
• G.729a/G.729ab
• G.726
• iLBC
• Opus
• iSAC
Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco IP Phone might cause
interference. For more information, see the manufacturer’s documentation of the interfering device.
Cisco IP Phones provide traditional telephony functionality, such as call forwarding and transferring, redialing,
speed dialing, conference calling, and voice messaging system access. Cisco IP Phones also provide a variety
of other features.
As with other network devices, you must configure Cisco IP Phones to prepare them to access Cisco Unified
Communications Manager and the rest of the IP network. By using DHCP, you have fewer settings to configure
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Your Phone
on a phone. If your network requires it, however, you can manually configure information such as: an IP
address, TFTP server, and subnet information.
Cisco IP Phones can interact with other services and devices on your IP network to provide enhanced
functionality. For example, you can integrate Cisco Unified Communications Manager with the corporate
Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to search for coworker
contact information directly from their IP phones. You can also use XML to enable users to access information
such as weather, stocks, quote of the day, and other web-based information.
Finally, because the Cisco IP Phone is a network device, you can obtain detailed status information from it
directly. This information can assist you with troubleshooting any problems users might encounter when using
their IP phones. You can also obtain statistics about an active call or firmware versions on the phone.
To function in the IP telephony network, the Cisco IP Phone must connect to a network device, such as a
Cisco Catalyst switch. You must also register the Cisco IP Phone with a Cisco Unified Communications
Manager system before sending and receiving calls.
Feature Support
This document describes all the features that the device supports. However, not all features may be supported
with your current configuration. For information on supported features, contact your administrator.
Feature Support
New and Changed Information
You can use the information in the following sections to understand what has changed in the document. Each
section contains the major changes.
New and Changed Information for Firmware Release 12.6(1)
No user guide updates were required for Firmware Release 12.6(1).
New and Changed Information for Firmware Release 12.5(1)SR3
The following table shows the changes made for Firmware Release 12.5(1)SR3.
Table 1: Cisco IP Conference Phone 7832 User Guide Revisions for Firmware Release 12.5(1)SR3
New or Updated SectionRevision
Phone Keypad Characters, on page 10New topic
New and Changed Information for Firmware Release 12.5(1)SR2
No user guide updates were required for Firmware Release 12.5(1)SR2.
Firmware Release 12.5(1)SR2 replaces Firmware Release 12.5(1) and Firmware 12.5(1)SR1. Firmware
Release 12.5(1) and Firmware Release 12.5(1)SR1 have been deferred in favor of Firmware Release 12.5(1)SR2.
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New and Changed Information for Firmware Release 12.5(1)SR1
New and Changed Information for Firmware Release 12.5(1)SR1
The following table shows the changes made for Firmware Release 12.5(1)SR1.
Table 2: Cisco IP Conference Phone 7832 User Guide Revisions for Firmware Release 12.5(1)SR1
New or Updated SectionRevision
Your Phone
Support for Activation Code Onboarding
Connect with Activation Code Onboarding, on page
5
New and Changed Information for Firmware Release 12.5(1)
No updates were required for Firmware Release 12.5(1).
New and Changed Information for Firmware Release 12.1(1)
The following table shows the changes made for Firmware Release 12.1(1).
Table 3: Cisco IP Conference Phone 7832 User Guide Revisions for Firmware Release 12.1(1)
New or Updated SectionRevision
Support for Mobile and Remote Access
Through Expressway
Support for CMC and FAC
• Connect to the Network, on page 5
• Connect to Expressway, on page 5
Calls That Require a Billing Code or Authorization Code, on
page 23
Phone Setup
Typically, your administrator sets up your phone and connects it to the network. If your phone is not set up
and connected, contact your administrator for instructions.
Ways to Provide Power to Your Conference Phone
Your conference phone needs power from one of these sources:
• Power over Ethernet (PoE), which your network supplies.
• Cisco IP Phone Power Injector.
• A PoE Power Cable and Power Cube 3.
Note
The PoE power cable is not currently available.
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Your Phone
The following figure shows the PoE and PoE power cable power options.
Figure 1: Conference Phone Power Options
Connect to the Network
You need to connect the phone to the network.
• Wired network connection—The phone is plugged into the network with an Ethernet cable.
After connecting the phone to the network, your phone may be set up for:
• Mobile and Remote Access Through Expressway—If your administrator sets up Mobile and Remote
Access Through Expressway and you connect your phone to the network, it connects to the Expressway
server.
Connect to the Network
Connect with Activation Code Onboarding
If your network has been configured to support this feature, then you can use Activation Code Onboarding
to connect to your company's phone network.
Enter an Activation Code
Activation codes are used to set up your new phone. They can only be used once, and expire after 1 week.
Contact your administrator if you don't know your code or if you need a new one.
Procedure
Step 1 Enter your activation code on the activation screen.
Step 2 Press Submit.
Connect to Expressway
You can use Mobile and Remote Access Through Expressway to connect to your corporate network when
you are working away from your office.
Procedure
Step 1 Reset service mode through Settings > Admin Settings > Reset Settings > Service mode.
Step 2 Press Select when prompted to change the service mode.
Step 3 Enter your activation code or service domain on the Welcome screen and press Continue.
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Activate and Sign In to Your Phone
Step 4 Enter your username and password.
Step 5 Select Sign in.
Activate and Sign In to Your Phone
You may need to activate or sign in to your phone. Activation happens once for your phone, and connects the
phone to the call control system. Your administrator gives you your sign-in and activation credentials.
Sign In to Your Phone
Before you begin
Get your user ID and PIN or password from your administrator.
Procedure
Your Phone
Step 1 Enter your user ID in the User ID field.
Step 2 Enter your PIN or password in the PIN or Password field, then press Submit.
Sign In to Your Extension from Another Phone
You can use Cisco Extension Mobility to sign in to a different phone in your network and have it act the same
as your phone. After you sign in, the phone adopts your user profile, including your phone lines, features,
established services, and web-based settings. Your administrator sets you up for the Cisco Extension Mobility
service.
Before you begin
Get your user ID and PIN from your administrator.
Procedure
Step 1 Press Apps.
Step 2 Select Extension Mobility (name can vary).
Step 3 Enter your user ID and PIN.
Step 4 If prompted, select a device profile.
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Your Phone
Sign Out of Your Extension from Another Phone
Procedure
Step 1 Press Apps.
Step 2 Select Extension Mobility.
Step 3 Press Yes to sign out.
Self Care Portal
You can customize some phone settings with the Self Care portal web site, which you access from your
computer. The Self Care portal is part of your organization's Cisco Unified Communications Manager.
Your administrator gives you the URL to access the Self Care portal, and provides your user ID and password.
Sign Out of Your Extension from Another Phone
In the Self Care portal, you can control features, line settings, and phone services for your phone.
• Phone features include speed dial, do not disturb, and your personal address book.
• Line settings affect a specific phone line (directory number) on your phone. Line settings can include
call forwarding, visual and audio message indicators, ring patterns, and other line-specific settings.
• Phone services can include special phone features, network data, and web-based information (such as
stock quotes and movie listings). Use the Self Care Portal to subscribe to a phone service before you
access it on your phone.
The following table describes some specific features that you configure with the Self Care portal. For more
information, see the Self Care portal documentation for your call control system.
Table 4: Features Available on the Self Care Portal
DescriptionFeatures
Call forward
Additional phones
Use the number that receives calls when call forward is enabled on the phone. Use the
Self Care portal to set up more complicated call forward functions, for example, when
your line is busy.
Specify the additional phones such as your mobile phone that you want to use to make
and receive calls with the same directory numbers as your desk phone. You can also
define blocked and preferred contacts to restrict or allow calls from certain numbers
to be sent to your mobile phone. When you set up additional phones, you can also set
up these features:
• Single number reach—Specify whether the additional phone should ring when
someone calls your desk phone.
• Mobile calls—If the additional phone is a mobile phone, you can set it up to allow
you to transfer mobile calls to your desk phone or desk phone calls to your mobile
phone.
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Speed-Dial Numbers
Related Topics
Phone Calls with Mobile Connect
Speed Dial, on page 22
Forward Calls, on page 29
Speed-Dial Numbers
When you dial a number on your phone, you enter a series of digits. When you set up a speed-dial number,
the speed-dial number must contain all the digits you need to make the call. For example, if you need to dial
9 to get an outside line, you enter the number 9 and then the number you want to dial.
You can also add other dialed digits to the number. Examples of additional digits include a meeting access
code, an extension, a voicemail password, an authorization code, and a billing code.
The dial string can contain the following characters:
Your Phone
DescriptionFeatures
Assign phone numbers to speed-dial numbers so that you can quickly call that person.Speed dial
• 0 to 9
• Pound (#)
• Asterisk (*)
• Comma (,)—This is the pause character, and gives a 2- second delay in the dialing. You can have several
commas in a row. For example, two commas (,,) represent a pause of 4 seconds.
The rules for dial strings are:
• Use the comma to separate the parts of the dial string.
• An authorization code must always precede a billing code in the speed-dial string.
• A single comma is required between the authorization code and the billing code in the string.
• A speed-dial label is required for speed dials with authorization codes and additional digits.
Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequence
is correct.
Your phone does not save the authorization code, billing code, or extra digits from the speed dial in the call
history. If you press Redial after you connect to a speed-dial destination, the phone prompts you to enter any
required authorization code, billing code, or additional digits manually.
Example
To set up a speed-dial number to call a person at a specific extension, and if you need an authorization code
and billing code, consider the following requirements:
• You need to dial 9 for an outside line.
• You want to call 5556543.
• You need to input the authorization code 1234.
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Your Phone
• You need to input the billing code 9876.
• You must wait for 4 seconds.
• After the call connects, you must dial the extension 56789#.
In this scenario, the speed-dial number is 95556543,1234,9876,,56789#.
Related Topics
Calls That Require a Billing Code or Authorization Code, on page 23
Phone Keypad Characters, on page 10
Cisco IP Phone 7832 Buttons and Hardware
The following figure shows the Cisco IP Conference Phone 7832.
Figure 2: Cisco IP Conference Phone 7832 Buttons and Features
Cisco IP Phone 7832 Buttons and Hardware
The following table describes the buttons on the Cisco IP Conference Phone 7832.
Mute bar1
microphone is muted, the LED bar is lit red.
LED bar2
Indicates call states:
• Green, solid—Active call
• Green, flashing—Incoming call
• Green, pulsing—Held call
• Red, solid—Muted call
Toggle the microphone on or off. When the
Access functions and services.Softkey buttons3
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Phone Keypad Characters
Your Phone
4
Navigation bar and Select
button
Volume button5
Phone Keypad Characters
The phone keypad allows you to enter letters, numbers, and special characters. You press the 2 to 9 keys to
get the letters and numbers. You use the One (1), Zero (0)), Asterisk (*), and Pound (#) keys for special
characters. The following table lists the special characters for each key.
Table 5: Special Characters on the Keypad
Scroll through menus, highlight items, and select the highlighted
item.
When the phone is idle, press Up to access the recent calls list and
press Down to access the favorites list.
Adjust the speakerphone volume (off hook) and the ringer volume
(on hook).
When you change the volume, the LED bar lights white to show the
volume change.
Conference Phone Navigation
Use the Navigation bar to scroll through menus. Use the inner Select button of the Navigation bar to select
menu items.
Special CharactersKeypad Key
/ . @ : ; = ? -_ & %One (1)
(space) , ! ^ ' " |Zero (0)
+ * ~ ` < >Asterisk (*)
# $ £ \ ( ) { } [ ]Pound (#)
If a menu item has an index number, you can enter the index number with the keypad to select the item.
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Your Phone
Conference Phone Softkeys
You can interact with the features on your phone with the softkeys. Softkeys, located below the screen, give
you access to the function displayed on the screen above the softkey. The softkeys change depending on what
you are doing at the time.
The more softkey functions are available.
Conference Phone Screen
The phone screen shows information about your phone such as directory number, active call status, and
softkeys. The screen is made up of three sections: the header row, the middle section, and the footer row.
Conference Phone Softkeys
1
3
At the top of the screen is the header row. The header row displays the current date and time, and
the phone number.
The middle of the phone screen displays the information associated with the calls or line.2
The bottom row of the screen contains the softkey labels. Each label indicates the action for the
softkey button below the screen.
Clean the Phone Screen
Procedure
If your phone screen gets dirty, wipe it with a soft, dry cloth.
Caution
Do not use any liquids or powders on the phone because they can contaminate the phone components
and cause failures.
Differences Between Phone Calls and Lines
We use the terms lines and calls in very specific ways to explain how to use your phone.
• Lines—On the Cisco IP Conference Phone 7832, you have a single line.
• Calls—Each line can support multiple calls. By default, your phone supports four connected calls per
line, but your administrator can adjust this number according to your needs.
Only one call can be active at any time; other calls are automatically placed on hold.
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Phone Firmware and Upgrades
Phone Firmware and Upgrades
Your phone comes with firmware already installed, which is specific to the call control system that your phone
uses.
Occasionally, your administrator upgrades the phone firmware for you. This upgrade happens when you are
not using your phone because the phone resets to use the new firmware.
Postpone a Phone Upgrade
When new firmware is available, the Ready to upgrade window is displayed on your phone and a timer
begins a 15-second countdown. If you do nothing, the upgrade proceeds.
You can postpone your firmware upgrade for 1 hour and up to 11 times. The upgrade is also postponed if you
make or receive a phone call.
Procedure
Your Phone
Select Delay to postpone a phone upgrade.
View the Progress of a Phone Firmware Upgrade
During a phone firmware upgrade, you can view the upgrade progress.
Procedure
Step 1 Press Settings.
Step 2 Select Phone information, highlight Last Upgrade, and press Details.
Step 3 Press Exit.
Energy Savings
Your administrator can reduce the amount of power your phone screen uses when you're not using your phone.
Your administrator can set up these energy-saving levels on your phone:
• Power Save—The backlight or screen turns off when the phone is inactive for a set interval.
• Power Save Plus—Your phone screen turns on and off at times that are based on your work schedule. If
your work hours or work days change, you can contact your administrator to reconfigure your phone.
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Your Phone
For example, your administrator can set your phone to alert you 10 minutes before it turns off. You see the
Select button light up and you get a message that your phone is turning off soon. You get notifications at these
intervals:
• Four rings at 10 minutes before power off
• Four rings at 7 minutes before power off
• Four rings at 4 minutes before power off
• 15 rings at 30 seconds before power off
•
If your phone is active, it waits until it has been inactive for a set interval before it notifies you of the pending
power shutdown.
Turn On Your Phone
When your phone turns off to save energy, the phone screen is blank and the Select button lights up.
Turn On Your Phone
Procedure
Press Select to turn your phone back on.
Additional Help and Information
If you have questions about the functions available on your phone, contact your administrator.
The Cisco website (https://www.cisco.com) contains more information about the phones and call control
systems.
Accessibility Features
The Cisco IP Conference Phone 7832 provides accessibility features for the blind, and the visually, hearing,
and mobility impaired. Because many of these features are standard, users with disabilities can access them
without any special configuration.
In this document, the term phone support pages refers to the web pages that users can access to set up certain
features. For Cisco Unified Communications Manager (Release 10.0 and later), these pages are the Self Care
Portal. For Cisco Unified Communications Manager (Release 9.1 and earlier), these pages are the User Options
web pages.
For additional information, see the phone User Guide, located here: http://www.cisco.com/c/en/us/support/
collaboration-endpoints/unified-ip-phone-7800-series/products-user-guide-list.html
Cisco is committed to designing and delivering accessible products and technologies to meet the needs of
your organization. You can find more information about Cisco and its commitment to accessibility at this
URL: http://www.cisco.com/go/accessibility
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Hearing-Impaired Accessibility Features
Hearing-Impaired Accessibility Features
Your conference phone comes with standard accessibility features that require little or no setup.
Figure 3: Hearing-Impaired Accessibility Features
Your Phone
The following table describes the hearing-impaired accessibility features on the Cisco IP Conference Phone
7832.
Table 6: Hearing-Impaired Accessibility Features
DescriptionAccessibility FeatureItem
LED bar1
The phone screen displays the current state and the LED
bar displays:
• Green, solid—Active call
• Green, flashing—Incoming call
• Green, pulsing—Held call
• Red, solid—Muted call
2
Visual notification of the phone state
and message-waiting indicator
The phone screen displays the current state.
When you have a message, a message is displayed on the
phone screen. Your phone also provides an audible
message-waiting indicator.
To change the audible voice-message indicator, sign in
to the Self Care portal and access the message-indicator
settings. You can change each setting to on or off.
Your administrator can also change your settings.
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Your Phone
Vision-Impaired and Blind Accessibility Features
DescriptionAccessibility FeatureItem
Adjustable ringtone, pitch, and volume3
Vision-Impaired and Blind Accessibility Features
Your phone comes with standard accessibility features that require little or no setup.
Figure 4: Vision-Impaired and Blind Accessibility Features
• Select Settings > Preferences to change the
ringtone.
• Adjust the volume level for the phone ring. When
not in a call, press Volume to raise or lower the
volume.
When you adjust the volume, the LED bar lights
white to show the volume increase or decrease.
Your administrator can also change your settings.
The following table describes the vision-impaired and blind accessibility features on the Cisco IP Conference
Phone 7832.
Table 7: Vision-Impaired and Blind Accessibility Features
DescriptionAccessibility FeatureItem
1
Mute button
• This button is located above the LED bar and
the screen.
Use the Mute button to toggle the
microphone on or off. When the
microphone is muted, the LED bar lights
red. When you turn on Mute, your phone
beeps once; when you turn off Mute, your
phone beeps twice.
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Mobility-Impaired Accessibility Features
Your Phone
DescriptionAccessibility FeatureItem
2
High-contrast visual and audible alert of an
incoming call with the LED bar
• The LED bar is located between the Mute
button and the screen.
Alerts you to an incoming call. The LED
flashes during incoming calls.
Colors indicate your phone's status:
• Green, solid—Active call
• Green, flashing—Incoming call
• Green, pulsing—Held call
• Red, solid—Muted call
3
Back-lit grayscale LCD screen with adjustable
contrast on the Cisco IP Phone
4
Softkeys
• These are buttons just below the LCD.
5
Navigation cluster (includes the Navigation bar
and the Select button)
• The Navigation cluster is located to the right
Allows you to adjust your phone screen
contrast.
Provide access to special functions. The
LCD displays the functions.
Use the Navigation bar to move up and
down in the phone LCD. The Select button
is in the center of the Navigation bar.
of the keypad.
Standard 12-key layout6
Allows you to use existing or familiar key
positions. Key 5 has a nib.
7
Volume key
• This key is located to the left of the keypad.
Mobility-Impaired Accessibility Features
Your conference phone comes with standard accessibility features that require little or no setup.
Allows you to increase or decrease the ring
volume or the sound.
Press up on the rocker key to increase the
volume. Press down on the rocker key to
decrease the volume.
When you adjust the volume, the LED bar
lights white to show the volume increase
or decrease.
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Your Phone
Third-Party Accessibility Applications
Figure 5: Mobility-Impaired Accessibility Features
The following table describes the mobility-impaired accessibility features on the Cisco IP Conference Phone
7832.
Table 8: Mobility-Impaired Accessibility Features
LED bar1
2
Tactile-discernible buttons and
functions, including a nib on Key 5
Third-Party Accessibility Applications
Cisco works closely with partners to provide solutions that complement the accessibility and usability of Cisco
products and solutions. There are third-party applications such as real-time captioning on Cisco IP Phones,
Text Telephones for the Deaf (TDD/TTY), Real Time Text (RTT), hearing/voice carry over (HCO/VCO),
audible caller ID, inline amplifiers for handsets for louder call sound, “busy lights”, audio/visual emergency
notifications through Cisco IP Phones (supporting users with disabilities), etc.
DescriptionAccessibility FeatureItem
Indicates your phone's status:
• Green, solid—Active call
• Green, flashing—Incoming call
• Green, pulsing—Held call
• Red, solid—Muted call
Allow you to easily locate your phone's keys. For
example, Key 5 has a nib, which you can use to locate
other key positions.
For more information about third-party applications, contact your administrator.
Troubleshooting
You may experience issues related to the following scenarios:
• Your phone cannot communicate with the call control system.
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Find Information About Your Phone
• The call control system has communication or internal problems.
• Your phone has internal problems.
If you experience problems, your administrator can help troubleshoot the root cause of the problem.
Find Information About Your Phone
Your administrator may ask for information about your phone. This information uniquely identifies the phone
for troubleshooting purposes.
Procedure
Step 1 Press Settings.
Step 2 Select Phone information.
Step 3 (Optional) Press Show detail to view the active load information.
Step 4 Press Exit.
Your Phone
Report Call Quality Issues
Your administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to
troubleshoot performance problems. Depending on the configuration, use the QRT to:
• Immediately report an audio problem on a current call.
• Select a general problem from a list of categories and choose reason codes.
Procedure
Step 1 Press Report.
Step 2 Scroll and select the item that closely matches your problem.
Step 3 Press the Select softkey to send the information to your system administrator.
Report All Phone Issues
You can use the Cisco Collaboration Problem Report Tool (PRT) to collect and send phone logs, and to report
problems to your administrator. If you see a message that the PRT upload has failed, the problem report is
saved on the phone and you should alert your administrator.
Procedure
Step 1 Select Settings > Phone information > Report.
Step 2 Enter the date and time that you experienced the problem in the Date of problem and Time of problem fields.
Step 3 Select Problem description.
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Your Phone
Step 4 Select a description from the displayed list, then press Submit.
Lost Phone Connectivity
Sometimes your phone can lose its connection to the call control system. When this connection is lost, your
phone displays a message.
If you are on an active call when the connection is lost, the call continues. However, you do not have access
to all normal phone functions because some functions require information from the call control system. Your
softkeys might not work as you expect.
When the phone reconnects to the call control system, you'll be able to use your phone normally again.
Cisco One-Year Limited Hardware Warranty Terms
Special terms apply to your hardware warranty and services that you can use during the warranty period.
Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software,
is available on Cisco.com at this URL: https://www.cisco.com/go/hwwarranty.
Lost Phone Connectivity
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Cisco One-Year Limited Hardware Warranty Terms
Your Phone
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Make Calls
Make a Call
CHAPTER 2
Calls
• Make Calls, on page 21
• Answer Calls, on page 23
• Mute Your Call, on page 27
• Hold Calls, on page 27
• Forward Calls, on page 29
• Transfer Calls, on page 30
• Conference Calls and Meetings, on page 31
• Record a Call, on page 32
Your phone works just like a regular phone. But we make it easier for you to make calls.
Use your phone just like any other phone to make a call.
Procedure
Enter a number and press Call.
Redial a Number
You can call the most recently dialed phone number.
Procedure
Press Redial.
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Speed Dial
Speed Dial
You can assign codes to quickly dial the numbers of people you call often. Before you can use speed-dial
features on your phone, set up speed dial in the Self Care portal. Speed-dial codes allow you to phone number
from a code (sometimes referred to as abbreviated dialing).
Related Topics
Self Care Portal, on page 7
Speed-Dial Numbers, on page 8
Make a Speed-Dial Call with Your Conference Phone
Before you begin
Set up speed-dial codes in the Self Care portal.
Procedure
Calls
Step 1 Press down on the Navigation bar or press Favorites.
Step 2 Select a speed-dial entry and press Call.
Make a Call With a Speed-Dial Code
Before you begin
Set up speed-dial codes in the Self Care portal.
Procedure
Enter the speed-dial code and press AbbrDial.
Dial an International Number
You can dial international calls when you prefix the phone number with a plus (+) sign.
Procedure
Step 1 Press and hold star (*) for at least 1 second.
The plus (+) sign is displayed as the first digit in the phone number.
Step 2 Enter the phone number.
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Calls
Step 3 Press Call or wait 10 seconds after the last key press to automatically place the call.
Get Notified When a Contact is Available
If you call someone and their line is busy or they do not answer, you can be notified with a special ringtone
and a message when they are available.
Procedure
Step 1 Press Callback while you are listening to the busy tone or ring sound.
Step 2 Press Exit to exit the confirmation screen.
Step 3 When you hear the ringtone that the person is available and see the message, press Dial to place the call again.
Get Notified When a Contact is Available
Calls That Require a Billing Code or Authorization Code
Your administrator may require that you enter a billing code or authorization code (or both codes) after you
dial a phone number. The billing code, called a Client Matter Code, is used for accounting or billing purposes.
The authorization code, called a Forced Authorization Code, controls access to certain phone numbers.
When a billing code is required, the phone displays Enter Client Matter Code. Enter the billing
code and press Submit. The phone displays the billing code that you entered, and you hear a special tone.
When an authorization code is required, the phone displays Enter Authorization Code. Enter the
authorization code and press Submit. The dialed number changes to “********”, and you hear a special tone.
For security reasons, the phone displays a “*” instead of the number entered.
When both a billing code and an authorization code are required, you are prompted for the authorization code
first. Then you are prompted for the billing code.
Related Topics
Speed-Dial Numbers, on page 8
Secure Calls
Your administrator can take steps to protect your calls from tampering by people outside your company. When
a lock icon is displayed on your phone during a call, your phone call is secure. Depending upon how your
phone is configured, you may have to sign on before you make a call or before a security tone plays over your
handset.
Answer Calls
Your Cisco IP Phone works just like a regular phone. But we make it easier for you to answer calls.
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Answer a Call
Answer a Call
Procedure
Press Answer.
Answer Call Waiting on Your Conference Phone
When you're on an active call, you know that a call is waiting when you hear a single beep and see a message
on the conference phone screen.
Procedure
Press Answer.
Calls
Decline a Call
You can send a ringing call to your voicemail system (if configured) or to a preset phone number. If not set
up, the call is rejected and the caller hears a busy tone.
Procedure
Press Decline.
Turn On Do Not Disturb
Use do not disturb (DND) to silence your phone and ignore incoming call notifications when you need to
avoid distractions.
When you turn on DND, your incoming calls are forwarded to another number, such as your voicemail, if it
is set up.
Procedure
Step 1 Press DND to turn on DND.
Step 2 Press DND again to turn off DND.
Related Topics
Self Care Portal, on page 7
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Calls
Answer a Coworker's Phone (Call Pickup)
If you share call handling tasks with your coworkers, you can answer a call that is ringing on a coworker’s
phone. First, your administrator has to assign you to at least one call pickup group.
Answer a Call Within Your Group (Pickup)
You can answer a call that rings on another phone within your call pickup group. If multiple calls are available
for pickup, you'll answer the call that has been ringing for the longest time.
Procedure
Step 1 Press PickUp to transfer an incoming call within your pickup group to your phone.
Step 2 Press Answer to connect to the call when the call rings.
Answer a Call from Another Group (Group Pickup)
Answer a Coworker's Phone (Call Pickup)
Group pickup allows you to answer a call on a phone that is outside your call pickup group. You can use the
group pickup number to pick up the call, or you can use the number of the phone line that is ringing.
Procedure
Step 1 Press Group PickUp.
Step 2 Do one of the following actions:
• Enter the number of the phone line with the call that you want to pick up.
For example, if the call is ringing on line 12345, enter 12345.
• Enter the group pickup number.
Step 3 Press Answer to connect to the call when the call rings.
Answer a Call From an Associated Group (Other Pickup)
Procedure
Step 1 Press PickUp to answer a call in your pickup group or in a group that is associated with your phone.
Step 2 If the call rings, press Answer to connect to the call when the call rings.
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Answer a Call Within Your Hunt Group
Answer a Call Within Your Hunt Group
Hunt groups, also known as line groups, allow organizations that receive many incoming calls to share the
call load. Your administrator sets up a hunt group with a series of directory numbers. Phones ring based on
the hunt sequence that your administrator specifies for a hunt group. If you are a member of a hunt group,
you sign in to a hunt group when you want to receive calls. You sign out of the group when you want to
prevent calls from ringing on your phone.
Before you begin
You must be signed into the hunt group to receive hunt group calls.
Procedure
When a hunt group call rings on your phone, answer the call.
Calls
Sign In and Out of a Hunt Group
Sign out of your hunt group to stop receiving calls from it. You continue receiving calls placed directly to
you.
Procedure
Step 1 Press Hlog to sign in.
Step 2 Press Hlog again to sign out.
View the Call Queue in a Hunt Group
You can use the queue statistics to check the status of the hunt group queue. The queue status display provides
the following information:
• The phone number used by the hunt group
• Number of queued callers on each hunt group queue
• Longest waiting time
Procedure
Step 1 Press Queue Status.
Step 2 Press Update to refresh the statistics.
Step 3 Press Exit.
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Calls
Trace a Suspicious Call
If you receive unwanted or harassing calls, use malicious call identification (MCID) to alert your administrator.
Your phone sends a silent notification message to your administrator with information about the call.
Procedure
Press MCID.
Mute Your Call
While you are on a call, you can mute the audio, so that you can hear the other person, but they cannot hear
you.
When you have a call muted, the LED bar lights red.
Trace a Suspicious Call
Procedure
Step 1 Press Mute .
Step 2 Press Mute again to turn mute off.
Hold Calls
Put a Call on Hold
You can put an active call on hold and then resume the call when you're ready.
Procedure
Step 1 Press Hold.
Step 2 To resume a call from hold, press Resume.
Answer a Call Left on Hold for Too Long
When you've left a call on hold too long, you'll be notified with these cues:
• Single ring, repeating at intervals
• Flashing LED bar
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Swap Between Active and Held Calls
• Visual notification on the phone screen
Procedure
Press Answer to resume the held call.
Swap Between Active and Held Calls
You can easily switch between active and held calls.
Procedure
Press Swap to switch to the held call.
Calls
Call Park
A parked call is monitored by your network so you won't forget about it. If the call remains parked for too
long, you hear an alert. You can then answer, decline to answer, or ignore the call on your original phone.
You can also continue retrieving it from another phone.
If you don't answer the call within a certain length of time, it's routed to voicemail or another destination, as
set by your administrator.
Place a Call on Hold with Call Park
You can park an active call that you answered on your phone and then use another phone in the call control
system to retrieve the call.
You can park only one call at the call park number.
Before you begin
Your call must be active.
Procedure
Step 1 Press Park, and then hang up.
Your phone displays the number where the system parked the call. The parked call is put on hold, and you
can press Resume to resume the call on your phone.
Step 2 (Optional) Communicate the parked number to the person who needs to answer the call.
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Calls
Retrieve a Call on Hold with Call Park
You can pick up a parked call from anywhere in your network.
Before you begin
You need the number that was used to park the call.
Procedure
Enter the number where the call is parked to retrieve the call.
Place a Call on Hold with Manual Directed Call Park
You can park and retrieve an active call using a dedicated call park number. Using manual directed call park,
you transfer an active call to a directed call park number, which your administrator sets up.
Retrieve a Call on Hold with Call Park
Procedure
Step 1 Press Transfer.
Step 2 Required: Enter the directed call park number.
Step 3 Required: Press Transfer again to park the call.
Retrieve a Call on Hold with Manual Directed Call Park
You can pick up a call that was parked to a dedicated call park number.
Before you begin
You need the directed call park number and the park retrieval prefix.
Procedure
Step 1 Dial the park retrieval prefix.
Step 2 Dial the directed call park number.
Forward Calls
You can forward calls from your phone to another number.
There are two ways of forwarding your calls:
• Forward all calls
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Transfer Calls
• Forward calls in special situations, such as when the phone is busy or there is no answer.
When a phone is forwarded, you see the Forward all icon on the screen.
Procedure
Step 1 When the phone is inactive, press Fwd All.
Step 2 Enter the call forward target number exactly as you would dial it from your phone, or select an entry from
your list of recent calls.
Related Topics
Transfer Calls
Calls
Self Care Portal, on page 7
You can transfer an active call to another person.
Transfer a Call to Another Person
When you transfer a call, you can stay on the original call until the other person answers. This way, you can
talk privately with the other person before you remove yourself from the call. If you don't want to talk, transfer
the call before the other person answers.
You can also swap between both callers to consult with them individually before you remove yourself from
the call.
Procedure
Step 1 From a call that is not on hold, press Transfer.
Step 2 Enter the other person's phone number.
Step 3 (Optional) Wait until you hear the line ring or until the other person answers the call.
Step 4 Press Transfer again.
Consult Before You Complete a Transfer
Before you transfer a call, you can talk to the person that you're transferring the call to. You can also swap
between that call and the call that you're transferring, before you complete the transfer.
Before you begin
You have an active call that needs to be transferred.
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Calls
Procedure
Step 1 Press Transfer.
Step 2 Enter the other person's phone number.
Step 3 Press Swap to return to the held call.
Step 4 Press Transfer to complete the transfer.
Conference Calls and Meetings
You can talk with several people in a single call. You can dial another person and add them to the call.
When you add more than one person to a conference call, wait a few seconds between adding participants.
As the conference host, you can remove individual participants from the conference. The conference ends
when all participants hang up.
Conference Calls and Meetings
Add Another Person to a Call
When you are on a call, you can add someone else to your conversation.
Procedure
Step 1 From an active call, press Conf.
Step 2 Enter a number.
Step 3 Press Conf.
Swap Between Calls Before You Complete a Conference
You can talk to a person before you add them to a conference. You can also swap between the conference
call and the call with the other person.
Procedure
Step 1 Call a new conference participant, but do not add the participant to the conference.
Wait until the call is connected.
Step 2 Press Swap to toggle between the participant and the conference.
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View and Remove Conference Participants
View and Remove Conference Participants
If you create a conference, you can view the details of the last 16 participants who join the conference. You
can also remove participants.
Procedure
Step 1 While you are in a conference, press Details to view a list of participants.
Step 2 (Optional) Highlight a participant and press Remove to drop the participant from the conference.
Scheduled Conference Calls (Meet Me)
You can host or join a conference call at a scheduled time.
The conference call does not start until the host dials in, and it ends when all participants hang up. The
conference does not automatically end when the host hangs up.
Calls
Host a Meet-Me Conference
Before you begin
Get a meet-me phone number from your administrator, and distribute the number to the conference participants.
Procedure
Step 1 Press Meet Me.
Step 2 Dial the meet-me phone number.
Join a Meet-Me Conference
You cannot join a meet-me conference until the conference hosts dials in. If you hear a busy tone, the host
has not dialed into the conference. End the call and try your call again.
Procedure
Dial the meet-me phone number that the conference host provides.
Record a Call
You can record a call. You might hear a notification tone as you record the call.
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Calls
Record a Call
Procedure
Press Record to start or stop recording.
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Record a Call
Calls
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Contacts
• Corporate Directory, on page 35
• Personal Directory, on page 35
• Cisco Web Dialer, on page 39
Corporate Directory
You can look up a coworker's number from your phone, which makes it easier to give them a call. Your
administrator sets up and maintains the directory.
Dial a Contact in the Corporate Directory
Procedure
Step 1 Press Contacts.
Step 2 Select Corporate Directory.
Step 3 Select a search criteria.
Step 4 Enter your search criteria and press Submit.
Step 5 Select the contact and press Dial.
CHAPTER 3
Personal Directory
Use the personal directory to store the contact information for friends, family, or coworkers. You can add
your own contacts to the personal directory. You can add special speed-dial codes for people who you often
call.
You can set up your personal directory from your phone or from the Self Care portal. Use your phone to assign
speed-dial codes to the directory entries.
Related Topics
Self Care Portal, on page 7
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Sign In and Out of a Personal Directory
Sign In and Out of a Personal Directory
Before you begin
Before you can sign in to your personal directory, you need your user ID and PIN. Contact your administrator
if you don't know this information.
Procedure
Step 1 Press Contacts.
Step 2 Select Personal directory.
Step 3 Enter your user ID and PIN, and press Submit.
Step 4 To sign out, select Log out, press Select, and then press OK.
Contacts
Add a New Contact to Your Personal Directory
Procedure
Step 1 Press Contacts.
Step 2 Sign in to your personal directory.
Step 3 Select Personal Address Book and press Submit.
Step 4 Press New.
Step 5 Enter first name, last name, and optionally a nickname.
Step 6 Press Phones, enter the phone number along with any required access codes, and then press Submit.
Search for a Contact in Your Personal Directory
Procedure
Step 1 Press Contacts.
Step 2 Sign in to your personal directory.
Step 3 Select Personal Address Book.
Step 4 Select a search criteria.
Step 5 Enter your search criteria and press Submit.
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Contacts
Call a Contact in Your Personal Directory
Procedure
Step 1 Press Contacts.
Step 2 Sign in to your personal directory.
Step 3 Select your Personal directory and search for an entry.
Step 4 Select the personal address book entry that you want to dial.
Step 5 Select the required fast-dial code and press Dial.
Assign a Fast-Dial Code to a Contact
A fast-dial code makes it easier to call a contact.
Call a Contact in Your Personal Directory
Procedure
Step 1 Press Contacts.
Step 2 Sign in to your personal directory.
Step 3 Select Personal Address Book.
Step 4 Select a search criteria.
Step 5 Enter the search criteria information and press Submit.
Step 6 Select the contact.
Step 7 Press FastDial.
Step 8 Select a number and press Select.
Step 9 Scroll to an unassigned fast-dial index and press Submit.
Call a Contact with a Fast-Dial Code
Procedure
Step 1 Press Contacts.
Step 2 Sign in to your personal directory.
Step 3 Select Personal Fast Dials and scroll to a fast-dial code.
Step 4 Select the required fast-dial code and press Dial.
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Edit a Contact in Your Personal Directory
Edit a Contact in Your Personal Directory
Procedure
Step 1 Press Contacts.
Step 2 Sign in to your Personal directory.
Step 3 Select Personal address book and search for an entry.
Step 4 Press Select, then Edit.
Step 5 Modify the entry information.
Step 6 Press Phones to modify a phone number.
Step 7 Press Update.
Remove a Contact from Your Personal Directory
Contacts
Procedure
Step 1 Press Contacts.
Step 2 Sign in to your personal directory.
Step 3 Select Personal Address Book and search for an entry.
Step 4 Press Select, then Edit, then Delete.
Step 5 Press OK to confirm the deletion.
Delete a Fast-Dial Code
Procedure
Step 1 Press Contacts.
Step 2 Sign in to your personal directory.
Step 3 Select Personal Fast Dials and search for a fast-dial code.
Step 4 Select the required code and press Remove.
Step 5 Select the index and press Remove.
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Contacts
Cisco Web Dialer
You can use Cisco Web Dialer, a web browser, and your Cisco IP phone to make calls from web and desktop
applications. Use your web browser and go to a website or your company directory, and then click a hyperlinked
phone number to begin your call.
You need a user ID and password to make a call. Your administrator can give you this information. First-time
users have to configure their preferences before a call.
For more information, see the “Cisco Web Dialer” document in https://www.cisco.com/c/en/us/support/
unified-communications/unified-communications-manager-callmanager/
products-installation-and-configuration-guides-list.html
Cisco Web Dialer
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Cisco Web Dialer
Contacts
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Recent Calls
• Recent Calls List, on page 41
• View Your Recent Calls, on page 41
• Return a Recent Call, on page 41
• Clear the Recent Calls List, on page 42
• Delete a Call Record , on page 42
Recent Calls List
Use the Recents list to see the 150 most recent individual calls and call groups.
If your Recents list reaches the maximum size, the next new entry overwrites the oldest entry in the list.
Calls in the Recents list are grouped if they are to and from the same number and are consecutive. Missed
calls from the same number also get grouped.
CHAPTER 4
View Your Recent Calls
Check to see who's called you recently.
Procedure
Select Recents.
When the phone is in the idle state, you can also view the Recent calls list by pressing the Navigation cluster
up.
Return a Recent Call
You can easily call someone who has called you.
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Clear the Recent Calls List
Procedure
Step 1 Select Recents.
Step 2 Select the number that you want to dial.
Step 3 Press Call.
Clear the Recent Calls List
You can clear the Recents list on your phone.
Procedure
Step 1 Select Recents.
Step 2 Press Clear.
Step 3 Press Delete.
Recent Calls
Delete a Call Record
You can edit Recents to remove a single call from your history. This helps preserve important contact
information because Recents holds only 150 calls.
Procedure
Step 1 Select Recents.
Step 2 Highlight the individual record or call group that you want to delete.
Step 3 Press Delete.
Step 4 Press Delete again to confirm.
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Voice Mail
• Your Voicemail Account, on page 43
• Check for New Voice Messages, on page 43
• Access Voicemail, on page 44
Your Voicemail Account
You can access your voice messages directly from your phone. But your administrator must set up your
voicemail account and set up your phone to access the voicemail system.
The Messages softkey on your phone acts as a speed dial into the voicemail system.
Note
If the conference phone is a shared phone used in a conference room, the Messages softkey may not display.
The voicemail system is not part of the phone. The voicemail system is a separate system that the phone and
the call server communicate with to give you voicemail capability.
CHAPTER 5
When you aren’t at your desk, you can call your voicemail system to access your voicemail. Typically, your
voicemail system has a phone number that you can dial directly and then follow the prompts to log into your
voice mailbox. Your administrator can give you the voicemail system phone number.
Because each voicemail system is different, we can't tell you how to use your voicemail system. For information
and help with your voicemail commands, see the voicemail system user documentation or contact your
administrator or IT department.
Check for New Voice Messages
To find out whether you have new voicemail messages, the number of missed calls and voicemail messages
is displayed on your screen. If you have more than 99 new messages, a plus (+) sign is displayed.
You will also hear a stutter tone played on the speaker when you use off-hook dialing. This stutter tone is
line-specific. You only hear it when you use a line that has voice messages.
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Access Voicemail
Access Voicemail
Procedure
Step 1 Press Messages.
Step 2 Follow the voice prompts.
Voice Mail
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Settings
• Change the Ringtone, on page 45
• Adjust the Phone Ringer Volume, on page 45
• Adjust the Volume During a Call, on page 46
• Phone Display Language, on page 46
Change the Ringtone
You can change the sound that your phone uses for incoming calls.
Procedure
Step 1 Select Settings > Preferences > Ringtone.
Step 2 Scroll through the list of ringtones and press Play to hear a sample.
Step 3 Press Set to use the ringtone.
CHAPTER 6
Adjust the Phone Ringer Volume
If your phone ringer is too loud or too soft when you get an incoming call, you can change the ringer volume.
Changes to the ringer volume do not affect the call volume you hear when you are on a call.
Procedure
Press Volume up or down to adjust the volume when the phone is not in use.
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Adjust the Volume During a Call
Adjust the Volume During a Call
If the sound in your conference phone is too loud or too soft, you can change the volume while you are listening
to the other person.
The Cisco IP Conference Phone 7832 does not have a handset or support a headset.
Procedure
Press Volume up or down to adjust the volume while you are on a call.
Settings
Phone Display Language
Your phone can display text in many languages. Your administrator sets the language the phone uses. If you
want the language changed, contact your administrator.
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Product Safety and Security
• Safety and Performance Information, on page 47
• Compliance Statements, on page 48
• Cisco Product Security Overview, on page 50
• Important Online Information, on page 50
Safety and Performance Information
Power Outage
Your access to emergency service through the phone requires that the phone receive power. If a power
interruption occurs, service or emergency calling service dialing does not function until power is restored. If
a power failure or disruption occurs, you may need to reset or reconfigure the equipment before you can use
service or emergency calling service dialing.
CHAPTER 7
External Devices
We recommend that you use good-quality external devices that are shielded against unwanted radio frequency
(RF) and audio frequency (AF) signals. External devices include headsets, cables, and connectors.
Depending on the quality of these devices and their proximity to other devices, such as mobile phones or
two-way radios, some audio noise may still occur. In these cases, we recommend that you take one or more
of these actions:
• Move the external device away from the source of the RF or AF signals.
• Route the external device cables away from the source of the RF or AF signals.
• Use shielded cables for the external device, or use cables with a better shield and connector.
• Shorten the length of the external device cable.
• Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of external devices, cables, and connectors.
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Ways to Provide Power to Your Phone
Product Safety and Security
Caution
In European Union countries, use only external speakers, microphones, and headsets that are fully compliant
with the EMC Directive [89/336/EC].
Ways to Provide Power to Your Phone
You can provide power to your phone in one of these ways:
• Use the power adapter that comes with your phone.
• If your network supports Power over Ethernet (PoE), you can plug your conference phone into the
network.
If you are not sure whether your network supports PoE, check with your administrator.
Phone Behavior During Times of Network Congestion
Anything that degrades network performance can affect phone voice and in some cases can cause a call to
drop. Sources of network degradation can include, but are not limited to, the following activities:
• Administrative tasks, such as an internal port scan or security scan
• Attacks that occur on your network, such as a Denial of Service attack
UL Warning
The LAN/Ethernet cable or other cables attached to the device should not be extended outside of the building.
Compliance Statements
Compliance Statements for the European Union
CE Marking
The following CE mark is affixed to the equipment and packaging.
Compliance Statements for Canada
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the
following two conditions: (1) this device may not cause interference, and (2) this device must accept any
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Product Safety and Security
interference, including interference that may cause undesired operation of the device. Privacy of communications
may not be ensured when using this phone.
This product meets the applicable Innovation, Science and Economic Development Canada technical
specifications.
Avis de Conformité Canadien
Cet appareil est conforme aux normes RSS exemptes de licence RSS d’Industry Canada. Le fonctionnement
de cet appareil est soumis à deux conditions : (1) ce périphérique ne doit pas causer d'interférence et (2) ce
périphérique doit supporter les interférences, y compris celles susceptibles d'entraîner un fonctionnement non
souhaitable de l'appareil. La protection des communications ne peut pas être assurée lors de l'utilisation de ce
téléphone.
Le présent produit est conforme aux spécifications techniques applicables d'Innovation, Sciences et
Développement économique Canada.
Compliance Statements for New Zealand
Compliance Statements for New Zealand
Permit to Connect (PTC) General Warning
The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that
the item complies with minimum conditions for connection to its network. It indicates no endorsement of the
product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any
item will work correctly in all respects with another item of Telepermitted equipment of a different make or
model, nor does it imply that any product is compatible with all of Telecom's network services.
Compliance Information for Japan
VCCI Compliance for Class B Equipment
FCC Compliance Statements
The Federal Communications Commission requires compliance statements for the following:
FCC Part 15.19 Statement
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
FCC Part 15.21 Statement
Changes or modifications not expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
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FCC RF Radiation Exposure Statement
FCC RF Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End
users must follow the specific operating instructions for satisfying RF exposure compliance. This transmitter
must be at least 20 cm from the user and must not be collocated or operating in conjunction with any other
antenna or transmitter.
FCC Receivers and Class B Digital Statement
This product has been tested and complies with the specifications for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used according to the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which is found by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna
Product Safety and Security
• Increase the separation between the equipment or devices
• Connect the equipment to an outlet other than the receiver's
• Consult a dealer or an experienced radio/TV technician for assistance
Cisco Product Security Overview
This product contains cryptographic features and is subject to U.S. and local country laws that govern import,
export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to
import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for
compliance with U.S. and local country laws. By using this product, you agree to comply with applicable
laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.
Further information regarding U.S. export regulations can be found at https://www.bis.doc.gov/
policiesandregulations/ear/index.htm.
Important Online Information
End User License Agreement
The End User License Agreement (EULA) is located here: https://www.cisco.com/go/eula
Regulatory Compliance and Safety Information
Regulatory Compliance and Safety Information (RCSI) is located here:
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cuipph/7832/regulatory_compliance/
RCSI-0311-book.pdf
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