Cisco Interactive Experience Client 4600 Series, IEC 4632, IEC 4610 User Manual

Cisco Interactive Experience Client 4600 Series
User Guide

Release 2.3.1


April 3, 2015

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Text Part Number: OL-26457-08

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Cisco Interactive Experience Client 4600 Series User Guide

© 2015 Cisco Systems, Inc. All rights reserved.



IMPLIED, INCLUDING, WITHOUT

Capital,

Certified Internetwork Expert logo,

CONTENTS

CHAPTER

CHAPTER

CHAPTER

CHAPTER

CHAPTER

CHAPTER

CHAPTER

APPENDIX

APPENDIX

1 Introduction

2 Setting Up the IEC

3 Configuring Settings

4 Off-Line Caching

5 Upgrading the IEC

6 Debugging Console

7 Locally Configuring the IEC

A Compatible Peripherals

B Printers

APPENDIX

APPENDIX

APPENDIX

APPENDIX

APPENDIX

APPENDIX

APPENDIX

C Optical Scanners

D Magnetic Card Readers and Barcode Scanners

E Infrared Remote Controls

F Video Conferencing Using the Session Initiation Protocol Client

G Stream Live Video

H Content Guidelines

I HD Video Conferencing Between Two IECs Using the Video Encoder Card

Cisco Interactive Experience Client 4600 Series User Guide

iii

Contents

iv

Cisco Interactive Experience Client 4600 Series User Guide

Introduction

Revised: April 3, 2015

Chapter Overview

The Cisco Interactive Experience Client 4600 Series are state-less computer devices designed to power
various-purpose kiosks, Internet terminals, and specialized workstations. The Cisco Interactive
Experience Client 4600 Series can be managed remotely with the Cisco Interactive Experience Manager
console.

This user guide assumes that the Cisco Interactive Experience Manager has already been installed and
configured. If not, refer to the Cisco Interactive Experience Manager Installation Guide and the Cisco
Interactive Experience Manager Administrator Guide for instructions on how to install and configure
the software.

This chapter explains the audience and scope of this user guide and provides an overview of the Cisco
Interactive Experience Client 4600 Series.

The topics in this chapter are the following:

CHA P T E R

1

• What’s New in This Release, page 1-2

• About This User Guide, page 1-2

–

Terminology, page 1-2

–

Audience, page 1-3

–

Scope, page 1-3

• Cisco Interactive Services Solution, page 1-3

–

Cisco Interactive Experience Manager, page 1-4

–

Cisco Interactive Experience Client 4600 Series, page 1-5

–

Principles of Operation, page 1-5

• Kiosk Navigation, page 1-6

• Package Contents, page 1-7

• What You Will Need, page 1-7

Cisco Interactive Experience Client 4600 Series User Guide

1-1

What’s New in This Release

What’s New in This Release

This release includes the following enhancements for the Cisco Interactive Experience Client (IEC) 4600
Series software:

• IEC SW has been upgraded to Ubuntu 14.04 and Qt 5.4. The existing Ubuntu distro is no longer

supported.

• Devices with long serial number are now supported in the IEM. The length of serial number accepted

is between 11 to 32 digits.

• IEM shows event logs in both Local and Device Time in the Events table.

• IEM now displays the number of registered and the number of online devices in each account.

• IEM now displays the number of items in Accounts, Users, Policies, Notifications, and Schedules.

• Added Severity and Facility columns in the Events table of the IEM.

• Custom font support for the IEC via @font-face.

• Websocket support for the IEC.

• Display wake up feature added so a user can set a device’s profile to make the connected display

turn on by any input from either a keyboard or mouse.

• Snapshot feature added to the SIP widget. The size of the snapshot taken is limited to 640x480

• The network utility ping has been added to the IEC's terminal shell commands to test the reachability

of a host from the IEC.

Chapter 1 Introduction

• Support for universal remote controllers. By uploading a LIRC config file for the remote to the new

IR Configuration property in the IEM, a user can use that remote instead of the default Cisco remote.

• Virtual keyboard support for the IEC's System Settings.

About This User Guide

This section describes what is included in this guide and explains who should use it.

Terminology

The following terms are used in this user guide.

• Accounts - Allow multiple organizations to configure and manage devices and policies in a single

Cisco Interactive Experience Manager instance. Use accounts to segregate users, devices, and
policies. Each organization will have at least one account.

• Administrators - People who have access to all accounts on the system. The Cisco Interactive

Experience Manager Installation Guide provides administrators with all the information necessary

to install and administer the Cisco Interactive Experience Manager.

• Device - The client at the kiosk such as the Cisco Interactive Experience Client 4600 Series or

Panasonic Connected Solutions Agent.

• Policies- An easy and flexible way of applying settings to multiple devices or users.

• Users - People who are associated with specific accounts on Cisco Interactive Experience Manager.

They cannot access any other account except for the ones that they are assigned to.

1-2

Cisco Interactive Experience Client 4600 Series User Guide

Chapter 1 Introduction

Audience

Scope

Cisco Interactive Services Solution

The intended audience for this guide are administrators who will install, configure, troubleshoot, and maintain
the Cisco Interactive Experience Client 4600 Series hardware and software.

This user guide explains how to use the Cisco Interactive Experience Client 4600 Series.

This user guide provides instructions so that an administrator or user can:

• Connect the equipment

• Configure the system

• Configure the network

• Connect to the Cisco Interactive Experience Manager

• Register an account

• Configure local settings for demos

Cisco Interactive Services Solution

Cisco Interactive Services Solutions leverages the network as the platform to transform customer
experience with interactive digital media. Leveraging Cisco’s video, collaboration, and cloud
architectures, the solution allows large and small enterprises and public agencies to seamlessly provide
the most updated product or service information including educational content in real-time, improving
customer experience and increasing customer retention. With built-in remote management capabilities,
the solution enables organizations to get feedback instantaneously from end users to measure marketing
effectiveness and impact as well as dynamically provision and disperse relevant content. Effective reuse
of web content and applications along with remote delivery of content and advertisements helps increase
advertising revenues, improve business and customer processes, through effective management of digital
displays and open online spaces.

The Cisco Interactive Services Solution is the collective name for a product family that consists of
hardware and software including the Cisco Interactive Experience Manager software and the Cisco
Interactive Experience Client 4600 Series hardware and software.

Cisco Interactive Experience Client 4600 Series User Guide

1-3

Cisco Interactive Services Solution

Figure 1-1 Cisco Interactive Services Solution Deployment Diagram

Chapter 1 Introduction

Cisco Interactive Experience Manager

The Cisco Interactive Experience Manager (IEM) is the management console that allows the
administrator to configure, control, and monitor Cisco Interactive Experience Client 4600 Series devices
as well as other devices such as the Panasonic Connected Solutions Agent. The devices are configured
remotely through a combination of device, user, profile, and policy settings from the Cisco IEM,
Configuration settings are distributed between user and device settings. Policies represent dynamic and
transportable setup rules.

With Cisco IEM, an administrator can perform the following functions:

• Configuration: A user can configure all device settings remotely including the startup URL, VPN,

display behavior, peripheral support.

• Policy Management: Policies provide an easy and flexible way for a user to apply settings to a group

of users or devices.

• Kiosk Control: A user can monitor and control the behavior of a kiosk remotely in real-time

including muting a station, locking out the user, sending messages to the user, etc.

• Session Management: A user can manage users’ sessions on the kiosks by setting time limits,

forcing the user to log out, etc.

Cisco Interactive Experience Client 4600 Series User Guide

1-4

Chapter 1 Introduction

• Monitoring: Data is sent from the devices to the Cisco IEM at regular intervals. A user can analyze

the event logs and performance data to troubleshoot issues.

Cisco Interactive Experience Client 4600 Series

The Cisco Interactive Experience Client (IEC) 4600 Series is a robust, configurable, and manageable
web device designed for public venues and web-centric delivery. It is an integrated thin client device
with a complete operating system on board. The user interface is designed for ease-of-use and simplicity.
The interface also allows a large degree of customization based on the usage requirements.

The Cisco IEC 4600 Series can operate in either Stand-alone or Management mode. When operating in
Management mode, they adhere to the configuration profile set up by the administrator. This allows the
administrator to control and monitor the devices as needed. It is highly recommended that all the Cisco
IEC 4600 Series devices are managed and monitored using the Cisco Interactive Experience Manager as
it ensures consistent remote management with the option to configure the devices locally.

Additionally, the Cisco IEC 4600 Series can be configured to operate in either Desktop or Kiosk mode
to serve as web productivity workstations or public access terminals. Kiosk mode opens up a full-screen
web resource and restricts the user from opening multiple windows whereas Desktop mode allows
multiple windows to be opened with access to various web resources.

The Cisco IEC 4600 Series is powered by the COBRA browser operating system. This innovative
operating system is built to provide a “desktop-in-a-browser” environment, giving the users a familiar
feel of the desktop when interacting with Internet resources and applications. The COBRA browser is
compatible with all major Internet sites and gives the user a very intuitive and simple way of interacting
with web-based content and applications. Each Internet resource runs in its own window and is
represented by an automatically updating thumbnail ribbon on the bottom of the screen. In addition to
web browsing, the software supports Internet telephony client, Java, and PDF viewer.

The operating system of the Cisco IEC 4600 Series has the following capabilities:

Cisco Interactive Services Solution

• Full HTML browser

• Flexible windowing environment

• Single-window kiosk environment

• Dual screen support

• Touch screen support

• Display rotation

• Rich media playback support

• Remote management, control, and upgrade mechanism

Cisco IEC 4600 Series do not store user data locally. Rather, files created from an Internet resource are
typically stored at the Internet resource itself. It also allows for a USB media storage device or a camera
with a USB interface to be connected for file download and upload.

Principles of Operation

The following are principles of operation for this solution:

1. Devices need to exist on the IEM in order to be managed by it. Devices can either be provisioned

ahead of time or from the device interactively. If registered from the device interactively, the
installer has to use their account info to authorize the registration.

Cisco Interactive Experience Client 4600 Series User Guide

1-5

Kiosk Navigation

Chapter 1 Introduction

2. Policy applied to the device overrides devices’ own configuration. Properties are additive,

therefore if policy doesn’t override a property, the property will stay unchanged.

3. Multiple policies can be attached to the same device (group). If policies contain conflicting

settings, the policy that is higher in the stack order takes precedence. Device policies take
precedence over group policies.

4. IEC and IEM software versions are best-effort compatible. A device that has a version that is not

actively supported by the IEM will still be supported although some things may not have full
functionality. A device version which is out of sync is indicated by the red FW flag. Communication
between client and the IEM is defined by the communication protocol and specification that defines
capabilities of each FW build: older communication protocols are supported in the newer IEM
builds, but older specifications that reflect properties of the firmware are often not fully compatible
with the later versions.

5. Policies can be persistent or transient (applied for short periods of time). Persistent policies are

long-term or permanent. Persistent policies are applied when the device is booted or rebooted.
Persistent policies are permanent until they are unapplied.

Transient, runtime, or IsAction policies are created by checking the IsAction checkbox when
creating the policy or in the General tab of the policy. Transient policies are marked by a blue circle
with a white arrow and are made available in form of a button under “Custom Actions”. These
policies change the settings on the devices temporarily and will be reset by changing the settings
within the policy, by applying another IsAction policy with settings that will reverse the original
settings, or on the next reboot. IsAction policies can only work for runtime properties, which are
marked by an orange arrow in the policy or profile.

6. Notifications and alerts work on a subscription basis. Once notification/alert has been created, it

has to be assigned to a user. Notification/alert can submit to a third party application collecting the
data – the URL has to be provisioned through User profile.

7. In order to optimize screen behavior, the application has to implement native components.

Native components are available in form of a Browser API (refer to the documentation) and
essentially move resource-intensive or asynchronously used components outside of the browser
process-space.

Kiosk Navigation

If the navigation panel is enabled, customers will interact with the buttons on the navigational panel. If
the display is a touch screen, customers can touch the buttons and virtual keyboard with their fingers.
Otherwise, the customers can use a mouse to choose the buttons and a keyboard to enter keystrokes. The
following buttons are visible to the customer on the navigational panel:

• Question/Help button – Customer uses this button to access a help page.

• Go back one page button – Customer uses this arrow to go to a previous page.

• Stop loading this page button – Customer uses this button to stop the current page from loading.

• Go to startup URL button – Customer uses this button to go to the startup URL

• Reload current page button – Customer uses this button to reload the current page.

• Go forward one page button – Customer uses this arrow to go to the next page.

• Print currently loaded page button – Customer uses this button to print the current page if the kiosk

is hooked up to a printer.

1-6

Cisco Interactive Experience Client 4600 Series User Guide

Chapter 1 Introduction

Figure 1-2 Navigational Panel on Kiosk

Package Contents

The package should contain the following components:

• Cisco IEC 4600 Series

• Power adapter

• Mounting plate

• Four mounting screws

Figure 1-3 Cisco IEC 4600 Series and Mounting Bracket

Package Contents

If any of the contents are missing, contact http://cisco.com/en/US/support.

What You Will Need

Note To optimize the video quality, the IEC 4600 Series should be connected to a 1080p LED or LCD video

display using either HDMI (preferred) or VGA.

To install and configure the Cisco IEC 4600 Series, you will need the following:

• Video monitor (non-touch screen or touch screen)

• HDMI or VGA cable

• USB cable if using a touch screen

• USB keyboard (wired or wireless)

Cisco Interactive Experience Client 4600 Series User Guide

1-7

What You Will Need

Chapter 1 Introduction

• USB mouse (wired or wireless)

• Webcam (optional)

• Ethernet cable

• Wireless network credentials (optional)

• IEM installed and configured

After you have assembled all the equipment, proceed to Chapter 2.

1-8

Cisco Interactive Experience Client 4600 Series User Guide

Setting Up the IEC

Revised: April 3, 2015

Chapter Overview

This chapter explains how to do set up the equipment and configure the Cisco IEC 4600 Series so that it
displays the startup URL.

Topics in this chapter include:

• Connecting the Hardware, page 2-2

–

IEC Dimensions, page 2-2

–

IEC Specifications, page 2-2

–

Environmental Tolerance Ranges, page 2-4

–

Warnings, page 2-5

CHA P T E R

2

–

Product Disposal, page 2-10

–

RF Exposure, page 2-12

–

Choosing a Location, page 2-14

–

Mounting the Hardware, page 2-14

–

Connecting and Powering Up, page 2-15

• Registering the IEC, page 2-16

• Configuring the System, page 2-17

• Connecting to the Network, page 2-21

–

Configuring an Ethernet (Wired) Connection, page 2-21

–

Configuring a Wireless Connection, page 2-25

• Connecting to the Cisco IEM, page 2-33

–

Applying a Policy, page 2-33

• Calibrating the Touchscreen, page 2-38

• Using Emergency Configuration Mode, page 2-39

• Using a VNC Viewer, page 2-42

Cisco Interactive Experience Client 4600 Series User Guide

2-1

Connecting the Hardware

Connecting the Hardware

The Cisco IEC 4600 Series is easy to setup. This section describes how to choose a location for the
device, mount it, and connect it to a video display, keyboard, mouse, and electrical outlet.

IEC Dimensions

The table below contains the dimensions of the IEC 4600 Series.

Ta b l e 2-1 Cisco IEC 4600 Series Dimensions

US Customary Unit Modern Metric Unit

Width Depth Height Width Depth Height

7.3 inches 7.4 inches 1.9 inches 18.5 cm 18.8 cm 4.8 cm

IEC Specifications

Chapter 2 Setting Up the IEC

The table below contains the IEC specifications for models IEC 4610 and IEC 4632.

Ta b l e 2-2 Cisco IEC 4600 Series Specifications

Features IEC 4610 IEC 4632

PCBA Form Factor

Board size 6.0 in. x 6.0 in. (150 mm x 150 mm)

Processor

CPU Intel Celeron M Processor

Memory

Type DDR3-800/1066 memory

DIMM Slot)

(SO-

System memory size 2 GB

Storage

Type SATA socket Disk on Module (DOM) SATA socket Disk on Module (DOM)

Storage Memory Size 8 GB

BIOS Flash Memory

Memory Size 32 Mbit

Ethernet

Count 1 1

Speeds 10/100/1000 Mbps 10/100/1000 Mbps

Connectors 1 Port RJ45 with transformer 1 Port RJ45 with transformer

6.0 in. x 6.0 in. (150 mm x 150 mm)

Intel Core 2 Duo Processor

DDR3-800/1066 memory
(SO-DIMM Slot)

4 GB

32 GB

32 Mbit

2-2

Cisco Interactive Experience Client 4600 Series User Guide

Chapter 2 Setting Up the IEC

Features IEC 4610 IEC 4632

Video

Onboard GS45 HDMI GS45 HDMI

Connectors 1 HDMI port

USB

Type USB 2.0 controller USB 2.0 controller

Connectors 2 Right USB A type

1 VGA port

2 Back USB A type

Connecting the Hardware

1 HDMI port

1 VGA port

2 Right USB A type

2 Back USB A type

1 Front USB A type

1 Front USB A type

WiFi+Bluetooth

Count 1 1

Speed 802.11 b/g, Bluetooth V2.1+EDR 802.11 b/g, Bluetooth V2.1+EDR

Front I/O

LED 1 Green LED

1 Red LED

1 Green LED

1 Red LED

IR receiver 1 Built-in IR receiver 1 Built-in IR receiver

USB 1 USB connector (for preinstall

USB connector (for preinstall device)

device)

Back I/O

DC jack 1 12V DC in connector 1 12V DC in connector

Video 1 VGA port

1 HDMI port

1 VGA port

1 HDMI port

Ethernet 1 RJ45 connector with dual LEDs 1 RJ45 connector with dual LEDs

USB 1 USB two-stack connector 1 USB two-stack connector

Left I/O

COM 1 x 3.5 mm phone jack type 1 x 3.5 mm phone jack type

IR extension 1 1-IR extension cable 1 1-IR extension cable

Audio 1 Audio port (MIC-in)

1 Audio port (line-out)

1 Audio port (MIC-in)

1 Audio port (line-out)

USB 1 USB two-stack connector 1 USB two-stack connector

Right I/O

Buttons 1 Power On/Off button (with

soft/hard power option)

1 Reset button

1 Power On/Off button (with
soft/hard power option)

1 Reset button

Cisco Interactive Experience Client 4600 Series User Guide

2-3

Connecting the Hardware

Features IEC 4610 IEC 4632

Power

Adapter 12V@4A (48W)

Input 100V - 240V ~1A 50-60HZ

Output 12V ~4A

12V@4A (48W)

Input 100V - 240V ~1A 50-60HZ

Output 12V ~4A

Power consumption 12V@48W maximum 12V@48W maximum

CPU VR Intel Mobile Voltage Positioning

(Intel MVP6)

Structure

Intel Mobile Voltage Positioning
(Intel MVP6) Structure

Environmental Tolerance Ranges

Refer to the table below for the environmental tolerance ranges.

Ta b l e 2-3, Part 1 Cisco IEC 4600 Series Environmental Tolerance Ranges: Temperature

Temperature

Operating

ng-term or

lo
short-term

Non-operating or
stora

ge

1. Ambient.

1

US Customary Unit Modern Metric Unit

Minimum Maximum Minimum Maximum

32°F 104°F 0°C 40°C

-4°F 158°F -20°C 70°C

Chapter 2 Setting Up the IEC

Ta b l e 2-3, Part 2 Cisco IEC 4600 Series Environmental Tolerance Ranges: Humidity

Relative Humidity

1

Minimum Maximum

Operating 10 percent (Indoor) 85 percent (Indoor)

Non-operating or storage 0 percent (Indoor and Outdoor) 95 percent (Indoor and Outdoor)

1. Noncondensing; ambient.

Ta b l e 2-3, Part 3 Cisco IEC 4600 Series Environmental Tolerance Ranges: Altitude

Altitude

1

US Customary Unit Modern Metric Unit

Minimum Maximum Minimum Maximum

Operating and

n-operating

no

1. Above sea level.

0 feet 6,561 feet 0 meters 2,000 meters

2-4

Cisco Interactive Experience Client 4600 Series User Guide

Chapter 2 Setting Up the IEC

Warnings

Installation Instructions

Connecting the Hardware

Warning

Waarschuwing

Varoitus

Attention

Warnung

Avvertenza

Advarsel

Aviso

¡Advertencia!

Read the installation instructions before connecting the system to the power source.

Raadpleeg de installatie-instructies voordat u het systeem op de voedingsbron aansluit.

Lue asennusohjeet ennen järjestelmän yhdistämistä virtalähteeseen.

Avant de brancher le système sur la source d'alimentation, consulter les directives d'installation.

Vor dem Anschließen des Systems an die Stromquelle die Installationsanweisungen lesen.

Consultare le istruzioni di installazione prima di collegare il sistema all'alimentatore.

Les installasjonsinstruksjonene før systemet kobles til strømkilden.

Leia as instruções de instalação antes de ligar o sistema à fonte de energia.

Lea las instrucciones de instalación antes de conectar el sistema a la red de alimentación.

Cisco Interactive Experience Client 4600 Series User Guide

2-5

Connecting the Hardware

Chapter 2 Setting Up the IEC

Varning!

Figyelem

Läs installationsanvisningarna innan du kopplar systemet till strömförsörjningsenheten.

Mielott áramforráshoz csatlakoztatná a rendszert, olvassa el az üzembe helyezési útmutatót!

2-6

Cisco Interactive Experience Client 4600 Series User Guide

Chapter 2 Setting Up the IEC

Battery Handling

Connecting the Hardware

Warning

Waarschuwing

Varoitus

Attention

Warnung

Avvertenza

Advarsel

There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with
the same or equivalent type recommended by the manufacturer. Dispose of used batteries according
to the manufacturer’s instructions.

Er is ontploffingsgevaar als de batterij verkeerd vervangen wordt. Vervang de batterij slechts met
hetzelfde of een equivalent type dat door de fabrikant aanbevolen is. Gebruikte batterijen dienen
overeenkomstig fabrieksvoorschriften weggeworpen te worden.

Räjähdyksen vaara, jos akku on vaihdettu väärään akkuun. Käytä vaihtamiseen ainoastaan saman­tai vastaavantyyppistä akkua, joka on valmistajan suosittelema. Hävitä käytetyt akut valmistajan
ohjeiden mukaan.

Danger d'explosion si la pile n'est pas remplacée correctement. Ne la remplacer que par une pile
de type semblable ou équivalent, recommandée par le fabricant. Jeter les piles usagées
conformément aux instructions du fabricant.

Bei Einsetzen einer falschen Batterie besteht Explosionsgefahr. Ersetzen Sie die Batterie nur durch
den gleichen oder vom Hersteller empfohlenen Batterietyp. Entsorgen Sie die benutzten Batterien
nach den Anweisungen des Herstellers.

Pericolo di esplosione se la batteria non è installata correttamente. Sostituire solo con una di tipo
uguale o equivalente, consigliata dal produttore. Eliminare le batterie usate secondo le istruzioni
del produttore.

Det kan være fare for eksplosjon hvis batteriet skiftes på feil måte. Skift kun med samme eller
tilsvarende type som er anbefalt av produsenten. Kasser brukte batterier i henhold til produsentens
instruksjoner.

Aviso

Existe perigo de explosão se a bateria for substituída incorrectamente. Substitua a bateria por uma
bateria igual ou de um tipo equivalente recomendado pelo fabricante. Destrua as baterias usadas
conforme as instruções do fabricante.

¡Advertencia!

Existe peligro de explosión si la batería se reemplaza de manera incorrecta. Reemplazar la batería
exclusivamente con el mismo tipo o el equivalente recomendado por el fabricante. Desechar las
baterías gastadas según las instrucciones del fabricante.

Cisco Interactive Experience Client 4600 Series User Guide

2-7

Connecting the Hardware

Chapter 2 Setting Up the IEC

Varning!

Figyelem

Explosionsfara vid felaktigt batteribyte. Ersätt endast batteriet med samma batterityp som
rekommenderas av tillverkaren eller motsvarande. Följ tillverkarens anvisningar vid kassering av
använda batterier.

Existe risco de explosão se a bateria for substituída incorretamente. Substitua a bateria somente
com o mesmo tipo ou um tipo equivalente recomendado pelo fabricante. Descarte as baterias usadas
de acordo com as instruções do fabricante.

2-8

Cisco Interactive Experience Client 4600 Series User Guide

Chapter 2 Setting Up the IEC

Connecting the Hardware

Advarsel

Der er risiko for eksplosion, hvis batteriet ikke udskiftes korrekt. Batteriet må kun udskiftes med
samme eller med en tilsvarende type, som anbefales af producenten. Bortskaf brugte batterier i
overensstemmelse med producentens instruktioner.

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Connecting the Hardware

Product Disposal

Chapter 2 Setting Up the IEC

Warning

Waarschuwing

Varoitus

Attention

Warnung

Avvertenza

Advarsel

Aviso

¡Advertencia!

Varning!

Ultimate disposal of this product should be handled according to all national laws and regulations.

Het uiteindelijke wegruimen van dit product dient te geschieden in overeenstemming met alle
nationale wetten en reglementen.

Tämä tuote on hävitettävä kansallisten lakien ja määräysten mukaisesti.

La mise au rebut ou le recyclage de ce produit sont généralement soumis à des lois et/ou directives
de respect de l'environnement. Renseignez-vous auprès de l'organisme compétent.

Die Entsorgung dieses Produkts sollte gemäß allen Bestimmungen und Gesetzen des Landes
erfolgen.

Lo smaltimento di questo prodotto deve essere eseguito secondo le leggi e regolazioni locali.

Endelig kassering av dette produktet skal være i henhold til alle relevante nasjonale lover og
bestemmelser.

Deitar fora este produto em conformidade com todas as leis e regulamentos nacionais.

Al deshacerse por completo de este producto debe seguir todas las leyes y reglamentos nacionales.

Vid deponering hanteras produkten enligt gällande lagar och bestämmelser.

2-10

Aviso

O descarte definitivo deste produto deve estar de acordo com todas as leis e regulamentações
nacionais.

Advarsel

Cisco Interactive Experience Client 4600 Series User Guide

Endelig bortskaffelse af dette produkt skal ske i henhold til gældende love og regler.

Chapter 2 Setting Up the IEC

Connecting the Hardware

Varning!

Figyelem

Opemena

Vid deponering hanteras produkten enligt gällande lagar och bestämmelser.

FCC Compliance Information Statement (for USA only)

Product IEP-46XX-HW-K9

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant

o Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful

t
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

Consult the dealer or an experience

d radio/TV technician for help.

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Connecting the Hardware

Note Equipment must be installed and operated using the relevant manuals and only installed with the correct

cables and connectors. Cisco Systems Inc. is not responsible for any radio or television interference
caused by unauthorized changes or modifications to this equipment. Unauthorized changes or
modifications could void the user’s authority to operate the equipment.

This device complies with Part15 of the FCC rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.

Responsible party:

Cisco Systems Inc.

170 West Tasman Drive

San Jose, CA 95134

USA

[phone]

Chapter 2 Setting Up the IEC

RF Exposure

Caution To ensure compliance with various national and international Electromagnetic Field (EMF) standards,

The Cisco products are designed to comply with the following national and international standards on
Human Exposure to Radio Frequencies.

• US 47 Code of Federal Regulations Part 2 Subpart J

• American National Standards Institute (ANSI) / Institute of Electrical and Electronic Engineers /

IEEE C 95.1 (99)

• International Commission on Non Ionizing Radiation Protection (ICNIRP) 98

• Ministry of Health (Canada) Safety Code 6. Limits on Human Exposure to Radio Frequency Fields

in the range from 3kHz to 300 GHz

• Australia Radiation Protection Standard

the system should only be operated with Cisco approved antennas and accessories.

THIS DEVICE MEETS THE FCC GUIDELINES FOR EXPOSURE TO RADIO WAVES

Your device includes a radio transmitter and receiver. It is designed not to exceed the limits for exposure
to radio waves (radio frequency electromagnetic fields) as referenced in FCC Part 1.1310. The guidelines
are based on IEEE ANSI C 95.1 (92) and include a substantial safety margin designed to assure the safety
of all persons, regardless of age and health.

As such the systems are designed to be operated as to avoid contact with the antennas by the end user.
It is recommended to set the system in a location where the antennas can remain at least a minimum
distance as specified from the user in accordance to the regulatory guidelines which are designed to
reduce the overall exposure of the user or operator.

The device has been tested and found compliant with the applicable regulations as part of the radio
certification process.

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Connecting the Hardware

Ta b l e 2-4

Separation Distance

MPE Distance Limit

x.xxx

mW^cm 2

x cm / x inches x.xx

mW/cm^2

The US Food and Drug Administration has stated that present scientific information does not indicate
the need for any special precautions for the use of wireless devices. The FCC recommends that if you
are interested in further reducing your exposure then you can easily do so by reorienting antennas away
from the user or placing the antennas at a greater separation distance then recommended or lowering the
transmitter power output.

THIS DEVICE MEETS THE HEALTH CODE 6 GUIDELINES FOR EXPOSURE TO RADIO WAVES

The device has been evaluated and found compliant with the requirements set forth in Industry Canada
RSS-10

2, Evaluation Procedure for Mobile and Portable Radio Transmitters with respect to health

Canada Safety Code 6 for Exposure of Humans to Radio Frequency Fields.

Health Canada states that present scientific informat

ion does not indicate the need for any special

precautions for the use of wireless devices.

THIS DEVICE MEETS INTERNATIONALGUIDELINES FOR EXPOSURE TO RADIO WAVES

Your device includes a radio transmitter and receiver. It is designed not to exceed the limits for exposure

o radio waves (radio frequency electromagnetic fields) recommended by international guidelines. The

t
guidelines were developed by an independent scientific organization (ICNIRP) and include a substantial
safety margin designed to assure the safety of all persons, regardless of age and health.

As such the systems are designed to be operated as to a

void contact with the antennas by the end user.
It is recommended to set the system in a location where the antennas can remain at least a minimum
distance as specified from the user in accordance to the regulatory guidelines which are designed to
reduce the overall exposure of the user or operator.

Ta b l e 2-5

Separation Distance

MPE Distance Limit

x.xxx

mW^cm 2

x cm / x inches x.xx

mW/cm^2

The World Health Organization has stated that present scientific information does not indicate the need
for any special precautions for the use of wireless devices.

However if you are interested in further reducing your exposure then you can easily do so by reorienting

nnas away from the user or placing the antennas at a greater separation distance then recommended.

ante

Additional information on the subject can be found at the following links

• FCC Web site: http://www.fcc.gov/encyclopedia/radio-frequency-safety

• FDA Website http://www.fda.gov

• Health Canada: http://hc-sc.gc.ca/ewh-semt/radiation/index-eng.php

• World Health Organization Internal Commission on Non-Ionizing Radiation Protection at

www.who.int/emf

• Mobile Manufacturers Forum at www.mmfai.org

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Connecting the Hardware

Choosing a Location

The Cisco IEC 4600 Series is intended for indoor use only. The Cisco IEC 4600 Series must be located
within eight feet of an electrical outlet for the power adapter to reach the outlet.

Mounting the Hardware

The Cisco IEC 4600 Series comes with an optional mounting bracket, which makes mounting the unit
to a monitor with a VESA mount or various other surfaces (walls, desks, etc.) easy.

Tip Since Cisco IEC 4600 Series is designed for convectional cooling, vertical mounting is highly

recommended.

Note If you want to use a remote control and you will not use an IR extender as is recommended, the infrared

(IR) must be in sight of the user. Hence you will need to determine an alternative mounting to that which
is recommended here.

Chapter 2 Setting Up the IEC

Step 1 Locate a vertical surface near the video display where you want the IEC 4600 Series to be mounted.

Step 2 Attach the mounting place to the video display, wall, or kiosk. Mount so that the up arrow points upwards

and is visible.

Note If mounting to sheet rock or other porous surface, use appropriate mounting hardware (not supplied).

Figure 2-1 Ports on the Cisco IEC 4600 Series

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Step 3 Carefully slide the IEC 4600 Series onto the tabs on the mounting hardware. The display and network

connections will be facing to the floor.

Connecting and Powering Up

The back of the Cisco IEC 4600 Series contains multiple ports that will be used to connect to the video
display, keyboard, mouse, network, and electrical outlet. Follow the steps below to connect the
equipment and power on the device.

Step 1 Connect an USB keyboard to one of the USB ports on the Cisco IEC 4600 Series.

Tip It is recommended that you use a wired keyboard as opposed to a wireless keyboard. With some wireless

keyboards, the IEC detects it as a second touchscreen instead of a keyboard.

Figure 2-2 Ports on the Cisco IEC 4600 Series

Connecting the Hardware

Step 2 Connect an USB cable or wireless USB adapter for a mouse to an USB port on the Cisco IEC 4600

Series.

Step 3 (Optional) Connect an USB cable for a webcam to an USB port on the Cisco IEC 4600 Series.

Step 4 (Optional) Connect other peripherals such as speakers, microphone, magnetic card reader, barcode

scanner, printer, etc.

Note If using the RS232 port for a RCA, TRS, or TRRS connector, the tip of the connector

corresponds to pin 2 and the ring of the connector corresponds to pin 3 on a DB-9 connector.

Step 5 Connect the video display cable to either the VGA or the HDMI port on the Cisco IEC 4600 Series. Then

connect the other end of the cable to the video display.

Tip To optimize the video quality, the IEC 4600 Series should be connected to a 1080p LED or LCD

video display using the HDMI cable.

Step 6 If the display is a touch screen, connect an USB cable to it and an USB interface on the Cisco IEC 4600

Series.

Step 7 Plug the power cord for the video display into an electrical outlet.

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Registering the IEC

Step 8 Turn on the power to the video display.

Step 9 Connect an Ethernet cable to the LAN port on the Cisco IEC 4600 Series. Connect the other end of the

Step 10 Connect the power adapter to the DC 12V in connector on the Cisco IEC 4600 Series.

Step 11 Plug the power adapter into an electrical outlet.

Chapter 2 Setting Up the IEC

Ethernet cable to an Ethernet wall jack or Ethernet port on a router or switch.

The Cisco IEC 4600 Series will initialize now. When it finishes initializing, the COBRA screen appears.

Figure 2-3 Initialization Screen

Note After initialization “Startup URL is not configured” will appear at the top of the screen. It is referring to

the URL that the Cisco IEC 4600 Series will use to display content once it is configured.

Record the serial number and IP address shown on the COBRA screen.

Note If there are any problems with the initial configuration or the network, the system will not initialize and

the Cobra screen will not appear. If that happens, refer to “Using Emergency Configuration Mode”.

Registering the IEC

The IEC 4600 Series must first be registered in the IEM to manage it remotely. To register a device, you
will need the following:

• Enough licenses in the IEM to cover the new device

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Chapter 2 Setting Up the IEC

• The IEC’s serial number, which can be found on the bottom of the device

• User credentials on the IEM

Configuring the System

A license for the device must exist in the IEM before the
exist in the IEM to cover the device, the device will not register and it cannot be managed by the IEM
until a license is obtained for it. For more information about licensing, refer to the Cisco Interactive
Experience Manager Administrator Guide.

You will register the IEC using the New Device button within the Devices’ Edit menu. Refer to the

Adding a New Device” section of the Cisco Interactive Experience Manager Administrator Guide for

“
instructions on how to add the device.

Configuring the System

To configure the system, you will need the Cisco IEM URL. If you do not know the URL, contact the
administrator in your company who installed and configured the Cisco IEM.

Step 1 Press Ctrl-Alt-S. The combination of these three keys opens the System Settings window.

Figure 2-4 System Settings Window

device can be registered. If a license does not

In Chapter 7, you will learn how to configure each of the settings. For now you will learn how to
configure the system settings to get started.

Step 2 Click the System icon.

Tip You can use either the mouse or arrow keys on a keyboard to navigate the icons within the

System Settings window.

Step 3 Now you will configure the system to connect the Cisco IEC 4600 Series to the Cisco IEM. By default,

the Server tab is displayed. If the Server tab is not displayed, click the Server tab.

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Configuring the System

Chapter 2 Setting Up the IEC

Figure 2-5 Server Tab

2-18

Step 4 Enter the device name in the Device name field. The name you choose will be used in the Cisco IEM to

identify this device.

Note Only alphanumeric and underscores can be entered in the device name field.

Step 5 Enter the device description in the Device Description field.

Step 6 Enter the device location in the Device Location field.

Step 7 Enter the Cisco IEM address in the IEM URL field or check the Get IEM server address from DHCP

check box.

Step 8 Click the Managed by Cisco IE Manager (IEM) radio button. The Account Details dialog box opens.

The information entered here will be used to access the Cisco IEM. If you do not know this information,
obtain it from the administrator who installed and configured the Cisco IEM.

Step 9 Enter the account name in the Account field.

Cisco Interactive Experience Client 4600 Series User Guide

Chapter 2 Setting Up the IEC

Figure 2-6 Account Details Dialog Box

Configuring the System

Step 10 Enter the user name in the User name field.

Step 11 Enter the password in the Password field. To verify that you entered the correct password, check the

Show password check box to view the password entered.

Step 12 Click Register.

Step 13 Once the account is registered, you will see the word “Success”.

Figure 2-7 Registration Successful Notification

Step 14 Click Reboot now.

Step 15 When you complete the selections in this window, click Apply.

Step 16 To exit the System window, click Close.

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Configuring the System

Step 17 In the System Settings window, click Reboot.

Chapter 2 Setting Up the IEC

Figure 2-8 Reboot Icon in the System Settings Window

The COBRA screen appears.

Figure 2-9 COBRA Screen

2-20

Next you will connect the Cisco IEC 4600 Series to the Cisco IEM.

Cisco Interactive Experience Client 4600 Series User Guide

Chapter 2 Setting Up the IEC

Connecting to the Network

The Cisco IEC 4600 Series can be connected to the network using an Ethernet (wired) or wireless
connection. Either can be configured using DHCP or entering an IP address.

By default, the IEC 4600 Series is configured to look for a DHCP-enabled Ethernet network. If you are

necting to another type of network (either static IP, Wireless, or both), you need to configure the

con
network using the Emergency Configuration Mode as described in “Using Emergency Configuration
Mode”. Once in Emergency Configuration Mode, click the Network icon and then proceed to either
“Configuring an Ethernet Connection” or “Configuring a Wireless Connection”.

Configuring an Ethernet (Wired) Connection

If you want to configure an Ethernet (wired) connection to the network using DHCP or a static IP
address, follow these steps:

Step 1 Press Ctrl-Alt-S to display the System Settings window.

Step 2 Click the Network icon.

Connecting to the Network

Figure 2-10 Network Icon in System Settings Window

Step 3 If Ethernet is not the current interface, click the Ethernet radio button.

Step 4 Choose to use DHCP or a static IP address:

To use DHCP, check the Use

DHCP check box.

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Connecting to the Network

Figure 2-11 Using DHCP

Chapter 2 Setting Up the IEC

To use a static IP address:

a. Uncheck the Use DHCP check box.

b. Enter the IP address in the IP Address field.

c. Enter the subnet mask in the Subnet Mask field.

d. Enter the gateway address in the Gateway field.

e. Enter the primary DNS server’s IP address in the Primary DNS server IP Address field.

f. If there is a second DNS server, enter the secondary DNS server’s IP address in the Secondary DNS

server IP Address field.

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Figure 2-12 Using a Static IP Address

Connecting to the Network

Step 5 Click Apply.

Step 6 To exit the Network window, click Close.

Step 7 In the System Settings window, click Reboot.

Figure 2-13 Reboot Icon in the System Settings Window

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Connecting to the Network

If the network connection is changed, the Cisco IEC 4600 Series device’s IP address will change. Record
the new IP address.

Step 8 If the DHCP check box is checked, uncheck the Use DHCP check box.

Figure 2-14 Reboot Icon in System Settings Window

Chapter 2 Setting Up the IEC

2-24

Step 9 Click Apply.

Step 10 Enter the IP address in the IP Address field.

Step 11 Enter the subnet mask in the Subnet Mask field.

Step 12 Enter the gateway address in the Gateway field.

Step 13 Enter the primary DNS server’s IP address in the Primary DNS server IP Address field.

Step 14 If there is a second DNS server, enter the secondary DNS server’s IP address in the Secondary DNS

server IP Address field.

Step 15 When you complete the selections in this window, click Apply.

Step 16 To exit the Network window, click Close.

Step 17 In the System Settings window, click Reboot.

Cisco Interactive Experience Client 4600 Series User Guide

Chapter 2 Setting Up the IEC

Figure 2-15 Reboot Icon in the System Settings Window

Connecting to the Network

If you change the network connection, the Cisco IEC 4600 Series device’s IP address will change. Be
sure to record the new IP address.

Configuring a Wireless Connection

If you want to configure a wireless connection to the network using DHCP or a static IP address, follow
these steps:

Step 1 Press Ctrl-Alt-S to display the System Settings window.

Step 2 Click the Network icon.

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Connecting to the Network

Figure 2-16 Network Icon in System Settings Window

Chapter 2 Setting Up the IEC

Step 3 Click the Wireless radio button.

Figure 2-17 Wireless Interface

2-26

Step 4 Click Scan.

All the wireless networks detected are displayed.

Cisco Interactive Experience Client 4600 Series User Guide

Chapter 2 Setting Up the IEC

Figure 2-18 Wireless Networks Detected

Connecting to the Network

Step 5 Click a network name to select a network.

Step 6 In the Security tab, enter the information requested.

• If the security type is WEP:

–

From the Key Type drop-down list, choose ASCII or HEX.

–

Enter the key in the Key field

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Connecting to the Network

Figure 2-19 WEP Security Key Field and Type Drop-Down List

Chapter 2 Setting Up the IEC

• If the security type is WPA Personal or WPA2 Personal:

–

Enter the passphrase in the Passphrase field.

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Chapter 2 Setting Up the IEC

Figure 2-20 WPA2 Passphrase Field

Connecting to the Network

• If the security type is WPA Enterprise or WPA2 Enterprise:

–

Enter the user name in the User Name field.

–

Enter the password in the Password field.

–

Enter the anonymous identity in the Anonymous Identity field.

–

From the EAP Method drop-down list, choose the EAP method used.

–

From the Inner Method drop-down list, choose the inner method used.

–

If it requires a SSL certificate, check the Use SSL Certificate check box.

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Connecting to the Network

Figure 2-21 WPA2 Security Fields, Drop-Down Lists, and Check Box

Chapter 2 Setting Up the IEC

• If the security type is IEEE802.1X:

–

Enter the user name in the User Name field.

–

Enter the password in the Password field.

–

Enter the anonymous identity in the Anonymous Identity field.

–

From the EAP Method drop-down list, choose the EAP method used.

–

From the Inner Method drop-down list, choose the inner method used.

–

If it requires a SSL certificate, check the Use SSL Certificate check box.

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Figure 2-22 IEEE802.1X Security Fields, Drop-Down Lists, and Check Box

Connecting to the Network

Step 7 Click the IP address tab.

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Connecting to the Network

Figure 2-23 IP Address Tab

Chapter 2 Setting Up the IEC

Step 8 Choose to use DHCP or a static IP address:

To use DHCP, check the Use

DHCP check box.

To use a static IP address:

a. Uncheck the Use DHCP check box.

b. Enter the IP address in the IP Address field.

c. Enter the subnet mask in the Subnet Mask field.

d. Enter the gateway address in the Gateway field.

e. Enter the primary DNS server’s IP address in the Primary DNS server IP Address field.

f. If there is a second DNS server, enter the secondary DNS server’s IP address in the Secondary DNS

server IP Address field.

Step 9 Click Apply.

Step 10 To exit the Network window, click Close.

Step 11 In the System Settings window, click Reboot.

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Figure 2-24 Reboot Icon in the System Settings Window

Connecting to the Cisco IEM

If you change the network connection, the Cisco IEC 4600 Series device’s IP address will change. Be
sure to record the new IP address.

Connecting to the Cisco IEM

This section assumes that either you or an administrator at your company has already installed and
configured the Cisco IEM. If not, use the Cisco Interactive Experience Manager Installation Guide and
Cisco Interactive Experience Manager Administrator Guide to install and configure the Cisco IEM.

Applying a Policy

The startup URL is the content that will be displayed on the kiosk. Follow these steps to apply a policy
on the device so that the startup URL appears on the kiosk display.

Step 1 Open a browser on your computer.

Step 2 Enter the Cisco IEM URL.

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Connecting to the Cisco IEM

Figure 2-25 Cisco IEM Login

Step 3 Enter the account name in the Account field.

Step 4 Enter the user name in the User Name field.

Step 5 Enter the password in the Password field.

Step 6 Click Enter.

After login, the Cisco IEM opens.

Chapter 2 Setting Up the IEC

Step 7 In the left pane, choose Devices.

Figure 2-26 Devices

Step 8 Double-click the device’s icon in the center pane.

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Chapter 2 Setting Up the IEC

Figure 2-27 Choosing a Device

Step 9 To get the startup URL, you need to apply a policy. Click the Policies tab.

Connecting to the Cisco IEM

Figure 2-28 Policies Tab

Step 10 Ask your administrator which policy you should apply.

Step 11 From the Available policies list, choose the policy.

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Connecting to the Cisco IEM

Figure 2-29 Available Policies List

Step 12 Click the Green Arrow to move that policy to the Applied policies list

Figure 2-30 Policy that has been Applied

Chapter 2 Setting Up the IEC

You can select more than one policy at a time by pressing Select (for sequential policies) or CTRL (for
non-sequential policies).

Step 13 Click Apply.

Step 14 In the right pane, click Predefined actions to display the list of Predefined actions.

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Chapter 2 Setting Up the IEC

Figure 2-31 Predefined Actions List

Connecting to the Cisco IEM

Step 15 Click Reboot.

Step 16 Click Ok in the Reboot Device dialog box to reboot the Cisco IEC 4600 Series.

Figure 2-32 Reboot Device Dialog Box

The video display will now show the content from the startup URL. If you want to change how the startup
URL appears, refer to the Cisco Interactive Experience Manager Administrator Guide.

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Calibrating the Touchscreen

Figure 2-33 Startup URL Content Displayed on the Kiosk Screen

Chapter 2 Setting Up the IEC

Calibrating the Touchscreen

When the calibration screen appears, touch the crosses in the corners as instructed. For example, when
the touchscreen is in portrait orientation, touch the screen in this order: top right, bottom right, top left,
and bottom left.

You can calibrate the screen at any time. To calib

Step 1 Press Ctrl-Alt-S to access the System Settings menu.

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rate the touchscreen, follow these steps:

Chapter 2 Setting Up the IEC

Figure 2-34 System Settings Menu

Using Emergency Configuration Mode

Step 2 Click the Calibrator button.

The calibration utility will start. When it is finished, the startup URL content is displayed on the

ouchscreen.

t

Using Emergency Configuration Mode

Note Using the emergency configuration mode should be your last resort. This is primarily done if you do not

have Internet access and you have tried to solve the issue to no avail. Consult the Cisco Interactive
Services Solution Troubleshooting Guide first.

If the system hangs during the initialization process, enter the Emergency Configuration Mode to modify
the configuration.

To use Emergency Configuration Mode, do the following:

Step 1 Log into the IEM.

Step 2 Click Devices in the left pane.

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Using Emergency Configuration Mode

Figure 2-35 Devices Button

Step 3 Double-click on the device icon to display the tabs containing information about that particular device.

Step 4 In the General tab, click on the Maintenance Code button.

Figure 2-36 Maintenance Code Button in General Tab

Chapter 2 Setting Up the IEC

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Chapter 2 Setting Up the IEC

Figure 2-37 Maintenance Code General Tab

Using Emergency Configuration Mode

The maintenance code is displayed. Write down the code.

Step 5 Go to the IEC 4600 Series.

Step 6 Click on the gear button on the screen.

Figure 2-38 Gear Button on Screen

You will be prompted for an access code.

Step 7 Enter the maintenance code.

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Using a VNC Viewer

Using a VNC Viewer

The IEC can be accessed by a VNC viewer. VNC is enabled or disabled in the IEM. The instructions
below explain how to create a custom action for VNC, set the remoteview.enabled property in the IEM
to ‘true’, and then launch the VNC viewer.

You will need the following:

1. The IEC’s Maintenance Code, which can be found in the General Tab of the device (see figure

below)

2. A VNC viewer

Figure 2-39 Maintenance Code in General Tab of Device

Chapter 2 Setting Up the IEC

2-42

To use a VNC viewer to access an IEC, follow these steps:

Step 1 Log into the IEM.

Step 2 Click Policies in the left pane.

Step 3 In the Edit menu, click New Policy.

Step 4 Enter a policy name in the Policy Name field that indicates the purpose of this policy such as

“VNC_Start” or “VNC_Viewer”.

Step 5 Check the Is action check box to make this policy runtime.

Step 6 Check the Add to custom actions checkbox to create a custom action.

Cisco Interactive Experience Client 4600 Series User Guide

Chapter 2 Setting Up the IEC

Figure 2-40 Create a Custom Action for the VNC Viewer

Using a VNC Viewer

Step 7 Click Create.

Step 8 After the policy is created, open the policy and click the Policy tab.

Step 9 Find the remoteview > enabled property.

Step 10 Change the value to true.

Figure 2-41 remoteview.enabled Property

Step 11 Click Apply.

Step 12 When you are ready to use a VNC viewer to access an IEC, go to the IEM and find the device that you

want to access using a VNC viewer.

Step 13 From the Custom actions menu, click the custom action that you created for VNC such as “VNC_Start”.

Step 14 Launch a VNC viewer.

Step 15 In the VNC Server field, enter the IEC’s IP address followed by a colon and the port number. For

example, 188.32.16.55:5980.

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Using a VNC Viewer

Step 16 Click Connect.

Step 17 When prompted for a password, enter the IEC’s Maintenance Code.

Chapter 2 Setting Up the IEC

Figure 2-42 VNC Viewer

Note When entering the Maintenance Code as the password, enter the letters of the Maintenance Code

as upper case. If for example the Maintenance Code is 6A54F3, enter “6A54F3”. The password
will not work if you enter “6a54f3”.

The screen will then show the application that is currently running on the IEC.

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Revised: April 3, 2015

Chapter Overview

Note The IEC 4600 Series should be configured from the IEM by applying policies and configuring its profile.

This chapter is only for configuration of a single IEC that is not connected to an IEM such as for demo
purposes.

This chapter explains how to use the System Settings menu to configure the IEC 4600 Series settings for
the network, proxy, and system. It also explains how to sort logs and reboot the IEC.

The topics in this chapter include the following:

• Network Settings, page 3-2

CHA P T E R

3

–

Configuring an Ethernet Connection using DHCP, page 3-2

–

Configuring an Ethernet Connection using a Static IP Address, page 3-4

–

Configuring a Wireless Connection using DHCP, page 3-6

–

Configuring a Wireless Connection using a Static IP Address, page 3-14

• Proxy Server Settings, page 3-21

–

Static Option, page 3-21

–

Autoconfiguration Script Option, page 3-23

–

Autoconfiguration URL Option, page 3-25

• System Settings, page 3-27

–

Setting Management Mode, page 3-27

–

Setting Standalone Mode, page 3-30

–

Changing the IEM’s URL, page 3-32

• System Logs, page 3-40

–

Sorting Logs, page 3-41

–

Enabling the Debug Mode, page 3-45

• Reboot, page 3-46

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Network Settings

Network Settings

The Cisco IEC 4600 Series can be connected to the network using an Ethernet (wired) or wireless
connection. Either can be configured using DHCP or an IP address.

Configuring an Ethernet Connection using DHCP

If you want to configure an Ethernet (wired) connection to your network using DHCP, follow these steps:

Step 1 Press Ctrl-Alt-S to display the System Settings window.

Step 2 Click the Network icon.

Figure 3-1 Network Icon in System Settings Window

Chapter 3 Configuring Settings

3-2

Step 3 If Ethernet is not the current interface, click on the Ethernet radio button.

Step 4 If the DHCP check box is not checked, check the Use DHCP check box.

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Figure 3-2 Use DHCP Check Box

Network Settings

Step 5 Click Apply.

Step 6 To exit the Network window, click Close.

Step 7 In the System Settings window, click Reboot.

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Network Settings

Chapter 3 Configuring Settings

Figure 3-3 Reboot Icon in the System Settings Window

If you change the network connection, the Cisco IEC 4600 Series device’s IP address will change. Be
sure to record the new IP address.

Configuring an Ethernet Connection using a Static IP Address

If you want to configure an Ethernet (wired) connection to your network using a static IP address, follow
these steps:

Step 1 Press Ctrl-Alt-S to display the System Settings window.

Step 2 Click the Network icon.

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Figure 3-4 Network Icon in System Settings Window

Network Settings

Step 3 If Ethernet is not the current interface, click on the Ethernet radio button.

Step 4 If the DHCP check box is checked, uncheck the Use DHCP check box.

Figure 3-5 Use DHCP Check Box

Step 5 Enter the IP address in the IP Address field.

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Network Settings

Step 6 Enter the subnet mask in the Subnet Mask field.

Step 7 Enter the gateway address in the Gateway field.

Step 8 Enter the primary DNS server’s IP address in the Primary DNS server IP Address field.

Step 9 If there is a second DNS server, enter the secondary DNS server’s IP address in the Secondary DNS

Step 10 When you complete the selections in this window, click Apply.

Step 11 To exit the Network window, click Close.

Step 12 In the System Settings window, click Reboot.

Chapter 3 Configuring Settings

server IP Address field.

Figure 3-6 Reboot Icon in the System Settings Window

If you change the network connection, the Cisco IEC 4600 Series device’s IP address will change. Be
sure to record the new IP address.

Configuring a Wireless Connection using DHCP

If you want to configure a wireless connection to your network using DHCP, follow these steps:

Step 1 Press Ctrl-Alt-S to display the System Settings window.

Step 2 Click the Network icon.

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Chapter 3 Configuring Settings

Figure 3-7 Network Icon in System Settings Window

Network Settings

Step 3 Click the Wireless radio button.

Step 4 Click Scan.

Figure 3-8 Scan Button

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Network Settings

Step 5 Click on a network name to select a network.

Chapter 3 Configuring Settings

Figure 3-9

Step 6 In the Security tab, enter the information requested.

• If the security type is WEP:

–

From the Key Type drop-down list, choose ASCII or HEX.

–

Enter the key in the Key field.

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Figure 3-10 WEP Security Key Field and Type Drop-Down List

Network Settings

• If the security type is WPA Personal or WPA2 Personal:

–

Enter the passphrase in the Passphrase field.

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Network Settings

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Figure 3-11 WPA2 Passphrase Field

• If the security type is WPA Enterprise or WPA2 Enterprise:

–

Enter the user name in the User Name field.

–

Enter the password in the Password field.

–

Enter the anonymous identity in the Anonymous Identity field.

–

From the EAP Method drop-down list, choose the EAP method used.

–

From the Inner Method drop-down list, choose the inner method used.

–

If it requires a SSL certificate, check the Use SSL Certificate check box.

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Figure 3-12 WPA2 Security Fields, Drop-Down Lists, and Check Box

Network Settings

• If the security type is IEEE802.1X:

–

Enter the user name in the User Name field.

–

Enter the password in the Password field.

–

Enter the anonymous identity in the Anonymous Identity field.

–

From the EAP Method drop-down list, choose the EAP method used.

–

From the Inner Method drop-down list, choose the inner method used.

–

If it requires a SSL certificate, check the Use SSL Certificate check box.

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Figure 3-13 IEEE802.1X Security Fields, Drop-Down Lists, and Check Box

Step 7 Click on the IP address tab.

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Figure 3-14 IP Address Tab

Network Settings

Step 8 If the DHCP check box is not checked, check the Use DHCP check box.

Step 9 Click Apply.

Step 10 To exit the Network window, click Close.

Step 11 In the System Settings window, click Reboot.

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Network Settings

Chapter 3 Configuring Settings

Figure 3-15 Reboot Icon in the System Settings Window

If you change the network connection, the Cisco IEC 4600 Series device’s IP address will change. Be
sure to record the new IP address.

Configuring a Wireless Connection using a Static IP Address

If you want to configure a wireless connection to your network using a static IP address, follow these
steps:

Step 1 Press Ctrl-Alt-S to display the System Settings window.

Step 2 Click the Network icon.

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Figure 3-16 Network Icon in System Settings Window

Network Settings

Step 3 Click the Wireless radio button.

Step 4 Click Scan.

Figure 3-17 Scan Button

Step 5 Click on a network name to select a network.

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Network Settings

Step 6 In the Security tab, enter the information requested.

• If the security type is WEP:

–

From the Key Type drop-down list, choose ASCII or HEX.

–

Enter the key in the Key field.

Figure 3-18 WEP Security Key Field and Type Drop-Down List

Chapter 3 Configuring Settings

3-16

• If the security type is WPA Personal or WPA2 Personal:

–

Enter the passphrase in the Passphrase field.

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Chapter 3 Configuring Settings

Figure 3-19 WPA2 Passphrase Field

Network Settings

• If the security type is WPA Enterprise or WPA2 Enterprise:

–

Enter the user name in the User Name field.

–

Enter the password in the Password field.

–

Enter the anonymous identity in the Anonymous Identity field.

–

From the EAP Method drop-down list, choose the EAP method used.

–

From the Inner Method drop-down list, choose the inner method used.

–

If it requires a SSL certificate, check the Use SSL Certificate check box.

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Network Settings

Chapter 3 Configuring Settings

Figure 3-20 WPA2 Security Fields, Drop-Down Lists, and Check Box

• If the security type is IEEE802.1X:

–

Enter the user name in the User Name field.

–

Enter the password in the Password field.

–

Enter the anonymous identity in the Anonymous Identity field.

–

From the EAP Method drop-down list, choose the EAP method used.

–

From the Inner Method drop-down list, choose the inner method used.

–

If it requires a SSL certificate, check the Use SSL Certificate check box.

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Figure 3-21 IEEE802.1X Security Fields, Drop-Down Lists, and Check Box

Network Settings

Step 7 Click on the IP address tab.

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Network Settings

Chapter 3 Configuring Settings

Figure 3-22 IP Address Configuration Fields

Step 8 If the DHCP check box is checked, uncheck the Use DHCP check box.

Step 9 Enter the IP address in the IP Address field.

Step 10 Enter the subnet mask in the Subnet Mask field.

Step 11 Enter the gateway address in the Gateway field.

Step 12 Enter the primary DNS server’s IP address in the Primary DNS server IP Address field.

Step 13 If there is a second DNS server, enter the secondary DNS server’s IP address in the Secondary DNS

server IP Address field.

Step 14 When you complete the selections in this window, click Apply.

Step 15 To exit the Network window, click Close.

Step 16 In the System Settings window, click Reboot.

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Figure 3-23 Reboot Icon in the System Settings Window

Proxy Server Settings

If you change the network connection, the Cisco IEC 4600 Series device’s IP address will change. Be
sure to record the new IP address.

Proxy Server Settings

The proxy settings only apply to standalone mode. If you are in standalone mode, you can enable a proxy
server.

There are four configuration options:

• Disabled

• Static

• Autoconfiguration script

• Autoconfiguration URL

By default, the proxy server is disabled.

Static Option

Follow these steps to enable a proxy server using the static option:

Step 1 Press Ctrl-Alt-S to display the System Settings window.

Step 2 If the IEC is managed by an IEM, enter its maintenance code.

Step 3 Click the Proxy Server icon.

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Proxy Server Settings

Chapter 3 Configuring Settings

Figure 3-24 Proxy Server Icon in System Settings Window

Step 4 In the Proxy Server dialog box, choose the Static radio button as proxy type.

Figure 3-25 Proxy Server Dialog Box

3-22

Step 5 Enter the host address in the Host field.

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Chapter 3 Configuring Settings

Step 6 Set the port number by using the arrows or entering a value in the Port field.

Step 7 Enter the user name in the User name field.

Step 8 Enter the password in the Password field.

Step 9 When you complete the selections in this window, click Apply.

Step 10 To exit the Proxy Server window, click Close.

Step 11 In the System Settings window, click Reboot.

Figure 3-26 Reboot Icon in the System Settings Window

Proxy Server Settings

Autoconfiguration Script Option

Follow these steps to enable a proxy server using an autoconfiguration script:

Step 1 Press Ctrl-Alt-S to display the System Settings window.

Step 2 If the IEC is managed by an IEM, enter its maintenance code.

Step 3 Click the Proxy Server icon.

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Proxy Server Settings

Chapter 3 Configuring Settings

Figure 3-27 Proxy Server Icon in System Settings Window

Step 4 In the Proxy Server dialog box, choose the Autoconfiguration script radio button as proxy type.

Figure 3-28 Proxy Server Dialog Box

3-24

Step 5 Enter the proxy script in the Script field.

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Step 6 Click Apply.

Step 7 To exit the Proxy Server window, click Close.

Step 8 In the System Settings window, click Reboot.

Figure 3-29 Reboot Icon in the System Settings Window

Proxy Server Settings

Autoconfiguration URL Option

Follow these steps to enable a proxy server using an autoconfiguration URL:

Step 1 Press Ctrl-Alt-S to display the System Settings window.

Step 2 If the IEC is managed by an IEM, enter its maintenance code.

Step 3 Click the Proxy Server icon.

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Proxy Server Settings

Chapter 3 Configuring Settings

Figure 3-30 Proxy Server Icon in System Settings Window

Step 4 In the Proxy Server dialog box, choose the Autoconfiguration URL radio button as proxy type.

Figure 3-31 Proxy Server Dialog Box

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Step 5 Enter the URL of the PAC file or web server in the URL field.

Step 6 Click Apply.

Step 7 To exit the Proxy Server window, click Close.

Step 8 In the System Settings window, click Reboot.

Figure 3-32 Reboot Icon in the System Settings Window

System Settings

System Settings

There are three tabs in the System settings window: Server, Device, and LAN. To configure the system,
you will need the Cisco IEM URL. If you do not know the URL, contact the administrator in your
company who installed and configured the Cisco IEM.

Setting Management Mode

In managed mode, the IEC 4600 Series is configured and controlled remotely. Managed mode facilitates
consistency and is the recommended (and default) mode.

Step 1 Press Ctrl-Alt-S to display the System Settings window.

Step 2 Click the System icon.

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System Settings

Chapter 3 Configuring Settings

Figure 3-33 System Icon in System Settings Window

Now you will configure the system to connect the Cisco IEC 4600 Series device to the Cisco IEM.

Step 3 Enter the device name in the Device name field. The name you choose will be used in the Cisco IEM to

identify this device.

Figure 3-34 System Dialog Box

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Step 4 Enter the device description in the Device Description field.

Step 5 Enter the device location in the Device Location field.

Step 6 Enter the Cisco IEM address in the Manager host field.

Step 7 Click the Switch to managed button. The Account Details dialog box opens. The information entered

here will be used to access the Cisco IEM. If you do not know this information, obtain it from the
administrator who installed and configured the Cisco IEM.

Step 8 Enter the account name in the Account field.

Figure 3-35 Account Details Dialog Box

System Settings

Step 9 Enter the user name in the User name field.

Step 10 Enter the password in the Password field. To verify that you entered the correct password, check the

Show password check box to see the characters entered.

Step 11 Click Register.

Step 12 Once the account is registered, you will see the word “Success”.

Figure 3-36 Registration Successful Message

Step 13 Click Reboot now.

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System Settings

Setting Standalone Mode

If you will not use the Cisco IEM to manage the kiosk, configure the Cisco IEC 4600 Series using the
standalone mode.

Chapter 3 Configuring Settings

Warning

Step 1 Press Ctrl-Alt-S to display the System Settings window.

Step 2 Click the System icon.

If you have already registered a Cisco IEM account, choosing standalone will unregister that account.

Figure 3-37 System Icon in System Settings Window

3-30

Step 3 Enter the device name in the Device name field.

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Figure 3-38 System Dialog Box

System Settings

Step 4 Enter the device description in the Device Description field.

Step 5 Enter the device location in the Device Location field.

Step 6 Click the Switch to standalone button.

Step 7 In the Account Details dialog box, enter the account name in the Account field.

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System Settings

Step 8 Enter the user name in the User name field.

Step 9 Enter the password in the Password field. To verify that you entered the correct password, check the

Chapter 3 Configuring Settings

Figure 3-39 Account Details Dialog Box

Show password check box to see the characters entered.

Step 10 Click Unregister.

Step 11 Once the account is unregistered, you will see the word “Success”.

Figure 3-40 Success Message in the Account Details Dialog Box

Step 12 Click the Reboot now button.

Changing the IEM’s URL

There may be times when you need to change the IEM’s URL in the IEC to a different IEM URL such
as when the IEC is used for demos that use multiple instances of IEMs. If you need to change the IEM’s
URL in the IEC, follow the steps below.

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Chapter 3 Configuring Settings

Step 1 Press Ctrl-Alt-S to display the System Settings window.

Step 2 Click the System icon.

Figure 3-41 System Icon in System Settings Window

System Settings

Step 3 In the System dialog box, enter the device name in the Device name field.

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System Settings

Chapter 3 Configuring Settings

Figure 3-42 System Dialog Box

3-34

Step 4 Enter the device description in the Device Description field.

Step 5 Enter the device location in the Device Location field.

Step 6 Click the Switch to standalone button.

Step 7 In the Account Details dialog box, enter the account name in the Account field.

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Figure 3-43 Account Details Dialog Box

Step 8 Enter the user name in the User name field.

Step 9 Enter the password in the Password field. To verify that you entered the correct password, check the

Show password check box to see the characters entered.

System Settings

Step 10 Click the Unregister button.

Step 11 Once the account is unregistered, you will see the word “Success”.

Figure 3-44 Account Details Dialog Box Showing Success Message

Step 12 Click the Reboot now button. The IEC will reboot.

Step 13 After the IEC reboots, press Ctrl-Alt-S to display the System Settings window.

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Figure 3-45 System Icon in System Settings Window

Step 14 Click the System icon.

Step 15 In the System dialog box, enter the device name in the Device name field.

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Figure 3-46 System Dialog Box

System Settings

Step 16 Enter the device description in the Device Description field.

Step 17 Enter the device location in the Device Location field.

Step 18 Enter the new IEM address in the Manager host field.

Step 19 Click the Switch to managed button.

Step 20 Enter the account name for the new IEM in the Account field.

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System Settings

Step 21 Enter the user name in the User name field.

Step 22 Enter the password in the Password field. To verify that you entered the correct password, check the

Chapter 3 Configuring Settings

Figure 3-47 Account Details Dialog Box

Show password check box to see the characters entered.

Step 23 Click the Register button.

Step 24 Once the account is registered, you will see the word “Success”.

Figure 3-48 Account Details Dialog Box Showing Success Message

Step 25 Click the Reboot now button.

Resetting the Device

3-38

The Cisco IEC 4600 Series can be reset to factory settings at any time.

There are two methods for resetting the device to factory settings:

1. Insert a pin in the Reset hole on the side of the IEC and hold it for five seconds.

2. Click the Reset to defaults button in the Device tab. Follow the steps below to reset the device to

factory settings using this option.

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Chapter 3 Configuring Settings

Step 1 Press Ctrl-Alt-S to display the System Settings window.

Step 2 Click the System icon.

Figure 3-49 System Icon in System Settings Window

System Settings

Step 3 Click the Device tab.

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System Logs

Chapter 3 Configuring Settings

Figure 3-50 Device Tab

Step 4 Click Reset to defaults. The Reset dialog box opens.

Step 5 Click Ye s.

Figure 3-51 Reset Dialog Box

System Logs

The System Logs window displays all the data collected since the device was last powered on. The Cisco
IEC 4600 Series is a stateless device so if the device is unplugged or loses power, the data is lost.

You can sort data five ways:

• Severity – You can sort by level of severity from highest to lowest: critical, error, warning, notice,

information, debug.

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Sorting Logs

Step 1 Press Ctrl-Alt-S to display the System Settings window.

Step 2 Click the System Logs icon.

System Logs

• Time – You can sort by when the data was collected.

• Application – You can sort by the type of component.

• Process identifier (PID) – You can sort by the process identifier (PID), the unique number assigned

to every process running in the system.

• Message – You can sort by message types.

Follow these steps to sort the log entries:

Figure 3-52 System Logs Icon in System Settings Window

Step 3 Click on check boxes and enter required values or information to sort the log entries.

• To sort by severity:

–

Check the Severity check box.

–

From the Severity from drop-down list, choose the highest level of severity desired.

–

From the Severity to drop-down list, choose the lowest level of severity desired.

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System Logs

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Figure 3-53 Severity Check Box and Drop-Down Lists

Tip If you want the three highest levels of severity, choose Alert for the “from” drop down and

choose Error for the “to” drop down. If you reversed the choices and choose Error for the “from”
drop down and choose Alert for the “to” drop down nothing would display. If no logs display
after you have chosen levels of severity, make sure that you are choosing from highest level to
lowest level not lowest level to highest level. If no logs still display, there may not be logs yet
for those levels. To clear the entry, uncheck the Severity check box. Scroll through the list of
data to see if anything was logged for those levels. If not, you can reset those levels. If the levels
are logged, reset those levels in reverse order.

• To sort by Date:

–

Check the Date check box.

–

From the Date from drop-down, choose the earlier date in the “from” field by either pressing
the Up Arrow or Down Arrow to pick a value or manually entering the date and time.

–

Choose the later date in the “to” field.

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Figure 3-54 Date Check Box and Fields

System Logs

• The majority of applications that you can sort by are daemon processes in Linux. If you are familiar

with Linux, follow these steps to sort by applications:

–

Check the Application check box.

–

Enter one of the application names below in the Application field. Make sure that you are
entering it exactly as shown here; the names are case-sensitive.

/usr/sbin/cron

CRON

acpid

avahi-daemon

bluetoothhd

co

dhclient

dmmd

kernel

management-daemon-system

ntpd

nptd_intres

ntpdate

replicator

rsyslogd

sconsole

scrmon

sshd

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udev-configure-printer

wpa_supplicant

Figure 3-55 Application Check Box and Field

Tip If no logs appear after you have entered one of the above application names, uncheck the

Application check box and search for a log event of that application type. If there are log events
for that application, check the Application check box and re-enter the application name making
sure that you are entering it exactly as shown in the log.

• To sort by PID:

–

Check the PID check box.

–

Enter the lowest PID number desired into the “from” field by either pressing the Up Arrow or
Down Arrow to pick a value or manually entering the date and time.

–

Enter the highest PID number desired into the “to” field.

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