Cisco Systems ICS 7750 User Manual

CiscoCustomerResponseApplications3.0onthe
Cisco ICS 7750 Documentation Locator

Product Documentation

Cisco Customer Response Solutions 3.0 (CRS) on the Cisco Integrated Communications System
(ICS) 7750 is shippedwith a minimal set of printed documentation. The printed documentation includes
the following publications:

• Release Notes for Cisco Customer Response Solutions 3.0 on the Cisco ICS 7750—Provides system

requirements and installation notes for the Cisco ICS 7750 platform.

• Cisco Customer Response Solutions 3.0 on the Cisco ICS 7750 Documentation Locator—Provides

descriptions and locations of the documentation for this product.

• SoftwareLicense Information—Provides information about obtaining the product authorization key

(PAK).

• Software License Agreement—Provides information about owning and using the software included

with this product.

You can access the latest version of these documents at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/icsapps/icscra/cra30/index.htm

Installation Documentation

The following documents must be used for installing this product on the Cisco ICS 7750 system. These
documents are available on the World Wide Web:

• Getting Started with Cisco Customer Response Applications—Provides information on how to

install the components of the Cisco Customer Response Platform on the Cisco ICS 7750.

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_0/english/admn_app/get
_strt/index.htm

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Product Documentation

• Release Notes for Cisco Customer Response Applications 3.0—Provides information about the End

User License Agreement, information about upgrading fromCRA 2.2(x), and descriptions of known
problems.

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_0/english/admn_app/rel
note/index.htm

• Cisco Customer ResponseApplications Administrator Guide—Provides instructionsfor configuring

and administering Cisco IP Interactive Voice Response (IVR) and Cisco IP Integrated Contact
Distribution (ICD) applications using the Application Administration web interface.

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_0/english/admn_app/cra
admin.pdf

Documentation for Administrators and Application Developers

The following documentation will help you configure and use your product. You can access each
document at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_0/english/admn_app/index.h
tm

• Cisco Customer Response Applications Administrator Guide—Provides instructions for using the

CRA Administration web interface to administer Cisco IP Interactive Voice Response (IP IVR),
Cisco IP Integrated Contact Distribution (IP ICD), and Cisco IP Queue Manager (IP QM).

• Cisco Customer Response Applications Developer Guide—Written for application developers who

will be creating and modifying scripts using the Cisco CRA Editor, this manual helps you develop
a wide variety of interactive scripts using the Cisco CRA Editor.

• Cisco Customer Response Applications Editor Step Reference Guide—Helps you use the

Cisco CRA Editor to develop Cisco CRA scripts, describes how to use each step in the Cisco
CRA Editor, and contains tables that describe the properties of each step customizer window in the
CRA Editor.

• Cisco Customer Response Applications Serviceability Guide—Explains Cisco CRA serviceability

and provides instructionsfor monitoring, discovering,and troubleshooting the installed components
of a Cisco CRA system, its subsystems, and its services.

• Cisco Customer Response Applications Database Schema—Describes how data is organized in

Cisco CRA databases and provides detailed descriptions of the fields in each database table.

• Cisco Desktop Administrator User’s Guide—Provides in-depth information about using the

Cisco Desktop Administrator software.

• Installation Guide—Cisco Desktop Product Suite 4.3 (ICD)—Provides instructions for installing

and removing Cisco Desktop Product Suite applications.

• Service Information—Cisco Desktop Product Suite 4.3 (ICD)—Provides technical reference and

troubleshooting information on Cisco Desktop Product Suite 4.3 (ICD).

• Setting Up Switched Port Analyzer for Monitoring and Recording IP-ICD Agents on the

Cisco ICS 7750—Provides the set-up and configuration instructions for using the Switched Port
Analyzer (SPAN) feature on the Cisco ICS 7750.

http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/icsapps/icscra/cra30/icsspan.htm

Cisco Customer Response Applications 3.0 on the Cisco ICS 7750 Documentation Locator

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