Cisco IAD2424-8FXS - IAD 2424 Router, IAD2421-8FXS, IAD2430-24FXS, 2431 - IAD Router, ME 3400 System Message Manual

...

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Cisco ME 3400 and 2400 Ethernet Access Switches System Message Guide

Cisco IOS Release 12.2(25)SEG June 2006

Text Part Number: OL-9641-01

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CONTENTS

Preface vii

Audience vii

Purpose vii

Conventions vii

Related Publications viii

Obtaining Documentation ix

Cisco.com ix Product Documentation DVD ix Ordering Documentation x

Documentation Feedback x

Cisco Product Security Overview x

Reporting Security Problems in Cisco Products xi

Obtaining Technical Assistance xi

Cisco Technical Support & Documentation Website xii Submitting a Service Request xii Definitions of Service Request Severity xiii

Obtaining Additional Publications and Information xiii

CHAPTER

1 System Message Overview 1-1

How to Read System Messages 1-1

Error Message Traceback Reports 1-4

Output Interpreter 1-4 Bug Toolkit 1-5 Contacting TAC 1-5

CHAPTER

2 Messages and Recovery Procedures 2-1

ACLMGR Messages 2-3

BADTRANSCEIVER Messages 2-7

BSPATCH Messages 2-7

DHCP_SNOOPING Messages 2-8

DOT1X Messages 2-11

EC Messages 2-16

ETHCNTR Messages 2-21

Contents

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FRNTEND_CTRLR Messages 2-21

GBIC_SECURITY Messages 2-22

GBIC_SECURITY_CRYPT Messages 2-23

GBIC_SECURITY_UNIQUE Messages 2-24

HARDWARE Messages 2-24

HCPU_PROT_MGR Messages 2-26

HLFM Messages 2-26

IDBMAN Messages 2-27

IGMP_QUERIER Messages 2-30

MAC_LIMIT Messages 2-31

MAC_MOVE Messages 2-32

PHY Messages 2-32

PIMSN Messages 2-34

PLATFORM Messages 2-34

PLATFORM_PBR Messages 2-35

PLATFORM_PM Messages 2-37

PLATFORM_SPAN Messages 2-38

PLATFORM_UCAST Messages 2-38

PLATFORM_VLAN Messages 2-40

PM Messages 2-41

PORT_SECURITY Messages 2-48

QOSMGR Messages 2-49

RMON Messages 2-58

SPAN Messages 2-58

SPANTREE Messages 2-59

SPANTREE_FAST Messages 2-66

SPANTREE_VLAN_SW Messages 2-66

STORM_CONTROL Messages 2-66

SUPERVISOR Messages 2-67

SUPQ Messages 2-67

SW_DAI Messages 2-69

SW_VLAN Messages 2-71

TCAMMGR Messages 2-75

UDLD Messages 2-77

VQPCLIENT Messages 2-79

Contents

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NDEX

Contents

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Preface

Audience

This guide is for the networking professional managing the Cisco Metro Ethernet (ME) 3400 and 2400 Ethernet Access switches, hereafter referred to as the switch. Before using this guide, you should have experience working with the Cisco IOS software and the switch software features.

Purpose

This guide describes only the Cisco ME 3400 and 2400 switch-specific system messages that you might encounter. For a complete list of Cisco IOS system error messages, see the Cisco IOS Software System Error Messages, Cisco IOS Release 12.2.

This guide does not describe how to install your switch or how to configure software features on your switch. It also does not provide detailed information about commands that have been created or changed for use by the switch. For hardware installation information, see the hardware installation guide and the getting started guide that shipped with your switch. For software information, see the software configuration guide and the command reference for this release. For the latest documentation updates, see the release notes for this release.

Conventions

This publication uses these conventions to convey instructions and information:

Command descriptions use these conventions:

• Commands and keywords are in boldface text.

• Arguments for which you supply values are in italic.

• Square brackets ([ ]) mean optional elements.

• Braces ({ }) group required choices, and vertical bars ( | ) separate the alternative elements.

• Braces and vertical bars within square brackets ([{ | }]) mean a required choice within an optional

element.

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Preface

Related Publications

Interactive examples use these conventions:

• Terminal sessions and system displays are in screen font.

• Information you enter is in boldface screen font.

• Nonprinting characters, such as passwords or tabs, are in angle brackets (< >).

Notes use this convention and symbol:

Note Means reader take note. Notes contain helpful suggestions or references to materials not in this manual.

Related Publications

Documents on this Cisco.com site provide complete information about the switches:

• Cisco ME 3400 switch:

http://www.cisco.com/en/US/products/ps6580/tsd_products_support_series_home.html

• Cisco ME 2400 switch:

http://www.cisco.com/en/US/products/ps6581/tsd_products_support_series_home.html

Note Before installing, configuring, or upgrading the switch, see these documents:

• For initial configuration information, see the “Configuring the Switch with the CLI-Based Setup

Program” appendix in the hardware installation guide.

• For upgrading information, see the “Downloading Software” section in the release notes.

You can order printed copies of documents with a DOC-xxxxxx= number from the Cisco.com sites and from the telephone numbers listed in the “Obtaining Documentation” section on page ix.

These combined documents are available for both switches:

• Cisco ME 3400 and 2400 Ethernet Access Switches System Message Guide (not orderable but

available on Cisco.com)

• Cisco ME 3400 and ME 2400 Ethernet Access Switches Getting Started Guide (order number

DOC-7817050=)

• Regulatory Compliance and Safety Information for the Cisco ME 3400 and ME 2400 Ethernet

Access Switches (order number DOC-7817051)

These documents are available for the Cisco ME 3400 switch:

• Release Notes for the Cisco ME 3400 Ethernet Access Switch (not orderable but available on

Cisco.com)

• Cisco ME 3400 Ethernet Access Switch Software Configuration Guide (not orderable but available

on Cisco.com)

• Cisco ME 3400 Ethernet Access Switch Command Reference (not orderable but available on

Cisco.com)

• Cisco ME 3400 Ethernet Access Switch Hardware Installation Guide (not orderable but available on

Cisco.com)

Cisco ME 3400 and 2400 Ethernet Access Switch System Message Guide

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Preface

Obtaining Documentation

These documents are available for the Cisco ME 2400 switch:

• Release Notes for the Cisco ME 2400 Ethernet Access Switch for (not orderable but available on

Cisco.com)

• Cisco ME 2400 Ethernet Access Switch Software Configuration Guide (not orderable but available

on Cisco.com)

• Cisco ME 2400 Ethernet Access Switch Command Reference (not orderable but available on

Cisco.com)

• Cisco ME 2400 Ethernet Access Switch Hardware Installation Guide (not orderable but available on

Cisco.com)

You can also refer to these documents are available for additional information:

• Cisco Small Form-Factor Pluggable Modules Installation Notes (order number DOC-7815160=)

• Cisco CWDM GBIC and CWDM SFP Installation Note (not orderable but available on Cisco.com)

• Cisco Gigabit Ethernet Transceiver Modules Compatibility Matrix (not orderable but available on

Cisco.com)

• Cisco 100-Megabit Ethernet SFP Modules Compatibility Matrix (not orderable but available on

Cisco.com)

• Cisco CWDM SFP Transceiver Compatibility Matrix (not orderable but available on Cisco.com)

• Cisco Small Form-Factor Pluggable Modules Installation Notes (order number DOC-7815160=)

• Cisco CWDM GBIC and CWDM SFP Installation Note (not orderable but available on Cisco.com)

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/techsupport

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Product Documentation DVD

The Product Documentation DVD is a comprehensive library of technical product documentation on a portable medium. The DVD enables you to access multiple versions of installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the same HTML documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .PDF versions of the documentation available.

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Preface

Documentation Feedback

The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Ordering Documentation

Registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at

tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada,

or elsewhere at 011 408 519-5001.

Documentation Feedback

You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.

You can submit comments about Cisco documentation by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems Attn: Customer Document Ordering 170 West Tasman Drive San Jose, CA 95134-9883

We appreciate your comments.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you will find information about how to:

• Report security vulnerabilities in Cisco products.

• Obtain assistance with security incidents that involve Cisco products.

• Register to receive security information from Cisco.

A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

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Obtaining Technical Assistance

To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:

• For Emergencies only— security-alert@cisco.com

An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.

• For Nonemergencies— psirt@cisco.com

In an emergency, you can also reach PSIRT by telephone:

• 1 877 228-7302

• 1 408 525-6532

Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to

encrypt any sensitive information that you send to Cisco. PSIRT can wo r k with information that has been encrypted with PGP versions 2.x through 9.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

The link on this page has the current PGP key ID in use.

If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers before sending any sensitive material to find other means of encrypting the data.

Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

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Obtaining Technical Assistance

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting

a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose

Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by

product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227) EMEA: +32 2 704 55 55 USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

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Obtaining Additional Publications and Information

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of the network is impaired, while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

• The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief

product overviews, key features, sample part numbers, and abbreviated technical specifications for many Cisco products that are sold through channel partners. It is updated twice a year and includes the latest Cisco offerings. To order and find out more about the Cisco Product Quick Reference Guide, go to this URL:

http://www.cisco.com/go/guide

• Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo

merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

• Cisco Press publishes a wide range of general networking, training and certification titles. Both new

and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

• Pack et magazine is the Cisco Systems technical user magazine for maximizing Internet and

networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

• iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies

learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

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Obtaining Additional Publications and Information

or view the digital edition at this URL:

http://ciscoiq.texterity.com/ciscoiq/sample/

• Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering

professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

• Networking products offered by Cisco Systems, as well as customer support services, can be

obtained at this URL:

http://www.cisco.com/en/US/products/index.html

• Networking Professionals Connection is an interactive website for networking professionals to share

questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:

http://www.cisco.com/discuss/networking

• World-class networking training is available from Cisco. You can view current offerings at

this URL:

http://www.cisco.com/en/US/learning/index.html

CHA P TER

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System Message Overview

This guide describes the Cisco ME 3400 and 2400 Ethernet Access switches system messages. During operation, the system software sends these messages to the console (and, optionally, to a logging server on another system). Not all system messages indicate problems with your system. Some messages are purely informational, whereas others can help diagnose problems with communications lines, internal hardware, or the system software. This guide also includes error messages that appear when the system fails.

Note For information about system messages that are not Cisco ME switch platform-specific, see the Cisco

IOS Software System Messages for Cisco IOS Release 12.2S.

This chapter contains these sections:

• How to Read System Messages, page 1-1

• Error Message Traceback Reports, page 1-4

How to Read System Messages

System log messages can contain up to 80 characters and a percent sign (%), which follows the optional sequence number or time stamp information, if configured. Messages are displayed in this format:

seq no:timestamp: %facility-severity-MNEMONIC:description

By default, a switch sends the output from system messages to a logging process.

Each system message begins with a percent sign (%) and is structured as follows:

%FACILITY-SEVERITY-MNEMONIC: Message-text

• FACILITY is a code consisting of two or more uppercase letters that show the facility to which the

message refers. A facility can be a hardware device, a protocol, or a module of the system software.

Table 1-1 lists the switch facility codes. These messages are described in Chapter 2, “Messages and Recovery Procedures,” in alphabetical order by facility code with the most severe (lowest number)

errors described first.

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Chapter 1 System Message Overview

How to Read System Messages

Table 1-1 Facility Codes

Facility Code Description Location

ACLMGR ACL manager “ACLMGR Messages” section on page 2-3

BSPATCH Boot loader patch “BSPATCH Messages” section on page 2-7

DOT1X IEEE 802.1x “DHCP_SNOOPING Messages” section on

page 2-8

DTP Dynamic Trunking Protocol “EC Messages” section on page 2-16

EC EtherChannel “EC Messages” section on page 2-16

ETHCNTR Ethernet Controller “ETHCNTR Messages” section on page 2-21

FRNTEND_CTRLR Front-end controller “FRNTEND_CTRLR Messages” section on

page 2-21

GBIC_SECURITY Gigabit Interface Converter (GBIC)

module and small form-factor pluggable (SFP) module security

“GBIC_SECURITY Messages” section on page 2-22

GBIC_SECURITY_CRYPT GBIC and SFP module security “GBIC_SECURITY_CRYPT Messages” section

on page 2-23

GBIC_SECURITY_UNIQUE GBIC and SFP module security “GBIC_SECURITY_UNIQUE Messages”

section on page 2-24

HARDWARE Hardware “HARDWARE Messages” section on page 2-24

HLFM Local forwarding manager “HLFM Messages” section on page 2-26

HCPU_PROT_MGR CPU Protection Manager “HCPU_PROT_MGR Messages” section on

page 2-26

IGMP_QUERIER Internet Group Management Protocol

(IGMP) querier

“IGMP_QUERIER Messages” section on page 2-30

MAC_LIMIT MAC address table entries “MAC_LIMIT Messages” section on page 2-31

MAC_MOVE Host activity “MAC_MOVE Messages” section on page 2-32

PHY PHY “PHY Messages” section on page 2-32

PIMSN Protocol Independent Multicast (PIM)

snooping

“PIMSN Messages” section on page 2-34

PLATFORM Low-level platform-specific “PLATFORM Messages” section on page 2-34

PLATFORM_PBR Platform policy-based routing (Cisco

ME 3400 switches only)

“PLATFORM_PBR Messages” section on page 2-35

PLATFORM_PM Platform port manager “PLATFORM_PM Messages” section on

page 2-37

PLATFORM_SPAN Platform Switched Port Analyzer “PLATFORM_SPAN Messages” section on

page 2-38

PLATFORM_UCAST Platform unicast routing (Cisco ME

3400 switches only)

“PLATFORM_UCAST Messages” section on page 2-38

PLATFORM_VLAN Platform VLAN “PLATFORM_VLAN Messages” section on

page 2-40

PM Port manager “PM Messages” section on page 2-41

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Chapter 1 System Message Overview

How to Read System Messages

• SEVERITY is a single-digit code from 0 to 7 that reflects the severity of the condition. The lower

the number, the more serious the situation. Table 1-2 lists the message severity levels.

• MNEMONIC is a code that uniquely identifies the message.

PORT_SECURITY Port security “PORT_SECURITY Messages” section on

page 2-48

QOSMGR QoS manager “QOSMGR Messages” section on page 2-49

RMON Remote Network Monitoring (RMON) “RMON Messages” section on page 2-58

SPAN Switched Port Analyzer “SPAN Messages” section on page 2-58

SPANTREE Spanning Tree “SPANTREE Messages” section on page 2-59

SPANTREE_FAST Spanning-tree fast convergence “SPANTREE_FAST Messages” section on

page 2-66

SPANTREE_VLAN_SW Spanning-tree VLAN switch “SPANTREE_VLAN_SW Messages” section on

page 2-66

STORM_CONTROL Storm control “STORM_CONTROL Messages” section on

page 2-66

SUPERVISOR Supervisor ASIC “SUPERVISOR Messages” section on page 2-67

SUPQ Supervisor queue “SUPQ Messages” section on page 2-67

SW_DAI Dynamic ARP inspection (Cisco ME

3400 switches only)

“SW_DAI Messages” section on page 2-69

SW_VLAN VLAN manager “SW_VLAN Messages” section on page 2-71

TCAMMGR Ternary content addressable memory

manager

“TCAMMGR Messages” section on page 2-75

UDLD UniDirectional Link Detection “UDLD Messages” section on page 2-77

VQPCLIENT VLAN Query Protocol client “VQPCLIENT Messages” section on page 2-79

Table 1-1 Facility Codes (continued)

Facility Code Description Location

Table 1-2 Message Severity Levels

Severity Level Description

0 – emergency System is unusable.

1 – alert Immediate action required.

2 – critical Critical condition.

3 – error Error condition.

4 – warning Warning condition.

5 – notification Normal but significant condition.

6 – informational Informational message only.

7 – debugging Message that appears during debugging only.

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Chapter 1 System Message Overview

Error Message Traceback Reports

• Message-text is a text string describing the condition. This portion of the message sometimes

contains detailed information about the event, including terminal port numbers, network addresses, or addresses that correspond to locations in the system memory address space. Because the information in these variable fields changes from message to message, it is represented here by short strings enclosed in square brackets ([ ]). A decimal number, for example, is represented as [dec].

Table 1-3 lists the variable fields in messages.

This example shows a partial switch system message:

00:00:46: %LINK-3-UPDOWN: Interface Port-channel1, changed state to up 00:00:47: %LINK-3-UPDOWN: Interface GigabitEthernet0/1, changed state to up 00:00:47: %LINK-3-UPDOWN: Interface GigabitEthernet0/2, changed state to up 00:00:48: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to down 00:00:48: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/1, changed state to down 2 *Mar 1 18:46:11: %SYS-5-CONFIG_I: Configured from console by vty2 (10.34.195.36) 18:47:02: %SYS-5-CONFIG_I: Configured from console by vty2 (10.34.195.36) *Mar 1 18:48:50.483 UTC: %SYS-5-CONFIG_I: Configured from console by vty2 (10.34.195.36)

Error Message Traceback Reports

Some messages describe internal errors and contain traceback information. This information is very important and should be included when you report a problem to your technical support representative.

This message example includes traceback information:

-Process= "Exec", level= 0, pid= 17

-Traceback= 1A82 1AB4 6378 A072 1054 1860

Some system messages ask you to copy the error messages and take further action. These online tools also provide more information about system error messages.

Output Interpreter

The Output Interpreter provides additional information and suggested fixes based on the output of many CLI commands, such as the the show tech-support privileged EXEC command. You can access the Output Interpreter at this URL:

https://www.cisco.com/cgi-bin/Support/OutputInterpreter/home.pl

Table 1-3 Representation of Variable Fields in Messages

Representation Type of Information

[dec] Decimal integer

[char] Single character

[chars] Character string

[enet] Ethernet address (for example, 0000.FEED.00C0)

[hex] Hexadecimal integer

[inet] Internet address

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Error Message Traceback Reports

Bug Toolkit

The Bug Toolkit provides information on open and closed caveats, and allows you to search for all known bugs in a specific Cisco IOS Release. You can access the Bug Toolkit at this URL:

http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl

Contacting TAC

If you cannot determine the nature of the error, see the “Obtaining Technical Assistance” section on

page xi for further information.

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CHA P TER

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Messages and Recovery Procedures

This chapter describes the Cisco ME 3400 and 2400 switches system messages in alphabetical order by facility. Note that some messages apply only to the Cisco ME 3400 switch and are never seen on a Cisco ME 2400 switch.

Within each facility, the messages are listed by severity levels 0 to 7: 0 is the highest severity level, and 7 is the lowest severity level. Each message is followed by an explanation and a recommended action.

Note The messages listed in this chapter do not include the hostname or the date/time stamp designation that

displays only if the software is configured for system log messaging.

The chapter includes these message facilities:

• ACLMGR Messages, page 2-3

• BADTRANSCEIVER Messages, page 2-7

• BSPATCH Messages, page 2-7

• DHCP_SNOOPING Messages, page 2-8

• EC Messages, page 2-16

• ETHCNTR Messages, page 2-21

• FRNTEND_CTRLR Messages, page 2-21

• GBIC_SECURITY Messages, page 2-22

• GBIC_SECURITY_CRYPT Messages, page 2-23

• GBIC_SECURITY_UNIQUE Messages, page 2-24

• HARDWARE Messages, page 2-24

• HCPU_PROT_MGR Messages, page 2-26

• HLFM Messages, page 2-26

• IDBMAN Messages, page 2-27 (Cisco ME 3400 switch only)

• IGMP_QUERIER Messages, page 2-30

• MAC_LIMIT Messages, page 2-31

• MAC_MOVE Messages, page 2-32

• PHY Messages, page 2-32

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• PIMSN Messages, page 2-34

• PLATFORM Messages, page 2-34

• PLATFORM_PBR Messages, page 2-35 (Cisco ME 3400 switch only)

• PLATFORM_PM Messages, page 2-37

• PLATFORM_SPAN Messages, page 2-38

• PLATFORM_UCAST Messages, page 2-38 (Cisco ME 3400 switch only)

• PLATFORM_VLAN Messages, page 2-40

• PM Messages, page 2-41

• PORT_SECURITY Messages, page 2-48

• QOSMGR Messages, page 2-49

• RMON Messages, page 2-58

• SPAN Messages, page 2-58

• SPANTREE Messages, page 2-59

• SPANTREE_FAST Messages, page 2-66

• SPANTREE_VLAN_SW Messages, page 2-66

• STORM_CONTROL Messages, page 2-66

• SUPERVISOR Messages, page 2-67

• SUPQ Messages, page 2-67

• SW_DAI Messages, page 2-69 (Cisco ME 3400 switch only)

• SW_VLAN Messages, page 2-71

• TCAMMGR Messages, page 2-75

• UDLD Messages, page 2-77

• VQPCLIENT Messages, page 2-79

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Chapter 2 Messages and Recovery Procedures

ACLMGR Messages

This section contains the access control list (ACL) manager messages. Most messages in this section are the result of a switch memory shortage, which includes hardware memory and label space but not CPU memory. Both kinds of memory shortages are described.

Error Message ACLMGR-2-NOMAP: Cannot create ACL Manager data structures for VLAN Map [chars].

Explanation

This message means that the ACL manager was unable to allocate the data structures needed to describe a VLAN map in a form that can be loaded into hardware. This error is most likely caused by lack of free memory. [chars] is the VLAN map name.

Recommended Action Reduce other system activity to ease memory demands.

Error Message ACLMGR-2-NOVLB: Cannot create memory block for VLAN [dec].

Explanation

This message means that the ACL manager was unable to save per-VLAN information needed for its correct operation. Some per-interface features, such as access groups or VLAN maps, will not be configured correctly. [dec] is the VLAN number.

Recommended Action Use a less complicated configuration that requires less memory.

Error Message ACLMGR-2-NOVMR: Cannot create VMR data structures for access list

[chars].

Explanation

This message means that the ACL manager was unable to allocate the value-mask result (VMR) data structures needed to describe an ACL in a form that can be loaded into hardware. This error is most likely caused by lack of available memory. [chars] is the access-list name.

Recommended Action Use a less complicated configuration that requires less memory.

Error Message ACLMGR-3-ACLTCAMFULL: Acl Tcam Full. Drop packets on Output Acl label

[dec] on [chars] [chars].

Explanation

This message means that there are too many ACLs configured for the platform-specific ACL TCAM table to support. [dec] is the label number, and [chars] represents the layer. The first [chars] is for Layer 3; the second is for Layer 2. If only one layer of TCAM is full, only one string is displayed, and the other string is NULL.

Recommended Action Reduce the number of IP or MAC access lists to be applied to interfaces.

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ACLMGR Messages

Error Message ACLMGR-3-AUGMENTFAIL: Augmenting of access-map [chars] on [chars]

label [dec] failed.

Explanation

This message means that the system ran out of CPU DRAM when attempting to merge internally required elements with the configured access maps. The first [chars] is the access-map name, the second [chars] is the direction in which the map was applied (input or output), and [dec] is the label number.

Recommended Action Reduce other system activity to ease memory demands.

Error Message ACLMGR-3-IECPORTLABELERROR: ACL labels are out-of-sync on interface

[chars], label [dec] is not available on asic [dec].

Explanation

This message means that an internal software error has occurred. [chars] is the interface name. The first [dec] is the label associated with the ACL, and the second [dec] is the ASIC number.

Recommended Action Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-4.

Error Message ACLMGR-3-INSERTFAIL: Insert of access-map [chars] #[dec] into [chars] label [dec] failed.

Explanation

This message means that the system ran out of CPU memory when trying to merge sections of an access map. The first [chars] is the map name, and the second [chars] is the direction in which the map was applied. The first [dec] is the entry number, and the second [dec] is the label number.

Recommended Action Reduce other system activity to ease memory demands. For example, remove

any ACLs that have been defined but are not now used. Use simpler ACLs with fewer access control entries (ACEs). Use fewer VLANs, and remove any unneeded VLANs from the VLAN database.

Error Message ACLMGR-3-INTTABLE: Not in truth table: VLMAP [dec] RACL [dec] Mcb [dec] Feat [dec].

Explanation

This message means that an unrecoverable software error occurred while trying to merge the configured input features. [dec] are internal action codes.

Recommended Action Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show running-config user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error Message Traceback Reports” section on page 1-4.

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ACLMGR Messages

Error Message ACLMGR-3-MAXRECURSION: Too many ([dec]) levels of recursion while

merging ACLs (code [dec]).

Explanation

This message means that the configuration is too complicated for the platform-specific ACL merge code to support. The most likely cause is too many separate access lists in a single VLAN map or policy map. The first [dec] is the number of levels of recursion. The second [dec] is an internal code number of the merge stage that encountered the problem.

Recommended Action Reduce the number of IP or MAC access lists (considered separately) in any

one VLAN or policy map to fewer than the number of levels reported by this log message.

Error Message ACLMGR-3-MERGEFAIL: [chars] ACL merge error [dec] ([chars]) on [chars] label [dec].

Explanation

This message means that the ACL manager was unable to complete the merge of the configured features into a form suitable for loading into the hardware. Packets potentially affected by this feature will be sent to the CPU for processing instead. The most likely cause is specifying an ACL that is too large or too complex for the system. The first [chars] is the ACL-type error (ip or mac), the first [dec] is the error code, the second [chars] is the message string for the preceding error code, the second [dec] is the label number, and the third [chars] is either input or output.

Recommended Action Specify a smaller and less complicated configuration.

Error Message ACLMGR-3-NOLABEL: Cannot allocate [chars] label for interface [chars].

Explanation

This message means that the ACL manager was unable to allocate a label for the features on this interface. This means that the hardware cannot be programmed to implement the features, and packets for this interface will be filtered in software. There is a limit of 256 labels per direction. The first [chars] is the direction (input or output); the second [chars] is the interface name.

Recommended Action Use a simpler configuration. Use the same ACLs on multiple interfaces, if

possible.

Error Message ACLMGR-3-OUTTTABLE: Not in truth table: RACL [dec] VLMAP [dec].

Explanation

This message means that an unrecoverable software error occurred while trying to merge the configured output features. [dec] are internal action codes.

Recommended Action Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show running-config user EXEC command to gather data that might help identify the nature of the error.

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ACLMGR Messages

Error Message ACLMGR-3-PACLTTABLE: Not in truth table: IPSrcGrd [dec] PACL [dec].

Explanation

This message means that an unrecoverable software error occurred while trying to merge the configured port ACL features. The first [dec] is the action specified by IP source guard, and the second [dec] is the action specified by the port ACL.

Recommended Action Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show running-config user EXEC command to gather data that might help identify the nature of the error.

Error Message ACLMGR-3-QOSTTABLE: Not in truth table: ACL [dec] in map, action [dec].

Explanation

This message means that a software error occurred while trying to merge a QoS policy map. The first [dec] is the ACL number, and the second [dec] is the action corresponding to the specified ACL number.

Recommended Action Copy the message exactly as it appears on the console or in the system log.

Message Traceback Reports” section on page 1-4.

Error Message ACLMGR-3-RELOADED: Reloading [chars] label [dec] feature.

Explanation

This message means that the ACL manager is now able to load more of the configured features on this label into the hardware. One or more features had previously been unloaded because of lack of space. [chars] is the direction (input or output), and [dec] is the label number.

Recommended Action No action is required.

Error Message ACLMGR-3-UNKNOWNACTION: Unknown VMR access group action [hex].

Explanation

This message means that an internal software error has occurred. [hex] is an internal action code.

Recommended Action Copy the message exactly as it appears on the console or in the system log.

Message Traceback Reports” section on page 1-4.

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BADTRANSCEIVER Messages

Error Message ACLMGR-3-UNLOADING: Unloading [chars] label [dec] feature.

Explanation

This message means that the ACL manager was unable to fit the complete configuration into the hardware, so some features will be applied in software. This prevents some or all of the packets in a VLAN from being forwarded in hardware and requires them to be forwarded by the CPU. Multicast packets might be dropped entirely instead of being forwarded. [chars] is the direction (input or output), and [dec] is the label number.

Recommended Action Use a simpler configuration. Use the same ACLs on multiple interfaces, if

possible.

BADTRANSCEIVER Messages

This section contains the BADTRANSCEIVER message.

Error Message BADTRANSCEIVER, PHY, LOG_WARNING: An innapropriate transceiver has been inserted in interface [chars].

Explanation

This message means that a defective module is installed in the specified interface. [chars] is the interface.

Recommended Action Remove the transceiver. If it was purchased from Cisco, contact your Cisco

representative to have the transceiver replaced.

BSPATCH Messages

This section contains boot loader patch messages.

Error Message BSPATCH-1-RELOAD: System will reboot to activate newly patched Boot Loader.

Explanation

This message means that the switch will automatically reboot after the boot loader is patched.

Recommended Action If this message recurs, copy it exactly as it appears on the console or in the

system log. Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the

“Error Message Traceback Reports” section on page 1-4.

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DHCP_SNOOPING Messages

Error Message BSPATCH-1-PATCHED: Boot Loader patch ([chars]) installed.

Explanation

This message means that a boot loader patch is installed successfully. [chars] is the

SDRAM refresh timer register setting.

Recommended Action If this message recurs, copy it exactly as it appears on the console or in the

“Error Message Traceback Reports” section on page 1-4.

Error Message BSPATCH-3-FAILED: Failed to install Boot Loader patch ([chars]).

Explanation

This message means that the switch failed to apply a boot loader patch. [chars] is the

SDRAM refresh timer register setting.

Recommended Action Copy the message exactly as it appears on the console or in the system log.

Message Traceback Reports” section on page 1-4.

DHCP_SNOOPING Messages

This section contains the DHCP snooping messages.

Error Message DHCP_SNOOPING-3-DHCP_SNOOPING_INTERNAL_ERROR: DHCP Snooping internal error, [chars].

Explanation

This message means that a software sanity check failed in the DHCP snooping process.

[chars] is the error.

Recommended Action Copy the message exactly as it appears on the console or in the system log.

“Error Message Traceback Reports” section on page 1-4.

Error Message DHCP_SNOOPING-4-AGENT_OPERATION_FAILED: DHCP snooping binding transfer failed. [chars].

Explanation

This message means that the DHCP snooping binding transfer process failed because of

the specified reason for failure. [chars] is the reason for failure.

Recommended Action No action is required.

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DHCP_SNOOPING Messages

Error Message DHCP_SNOOPING-4-AGENT_OPERATION_FAILED_N: DHCP snooping binding

transfer failed ([dec]). [chars].

Explanation

This message means that the DHCP snooping binding transfer process failed because of the specified reason for failure [dec] is the number of failures, and [chars] is the reason for the failure. This message is rate-limited.

Recommended Action No action is required.

Error Message DHCP_SNOOPING-4-DHCP_SNOOPING_ERRDISABLE_WARNING: DHCP Snooping

received [dec] DHCP packets on interface [chars].

Explanation

This message means that the switch detected a DHCP packet rate-limit violation on the specified interface and put the interface in the error-disabled state. [dec] is the number of DCHP packets, and [chars] is the interface.

Recommended Action No action is required.

Error Message DHCP_SNOOPING-4-DHCP_SNOOPING_PVLAN_WARNING: DHCP Snooping

configuration may not take effect on secondary vlan [dec]. [chars]

Explanation

This message means that if private VLANs are configured, the DHCP Snooping configuration on the primary VLAN automatically propagates to all the secondary VLANs. [dec] is the VLAN IDs of the secondary VLANs, and [chars] is the warning.

Recommended Action No action is required.

Error Message DHCP_SNOOPING-4-IP_SOURCE_BINDING_PVLAN_WARNING: IP source filter may

not take effect on secondary vlan [dec] where IP source binding is configured. [chars].

Note This message applies only to the Cisco ME 3400 switch.

Explanation This message means that if private VLANs are configured, the IP-source-guard filter on the

primary VLAN automatically propagates to all secondary VLANs. [dec] is the secondary VLAN, and [chars] is the warning.

Recommended Action No action is required.

Error Message DHCP_SNOOPING-4-IP_SOURCE_BINDING_NON_EXISTING_VLAN_WARNING: IP

source binding is configured on non existing vlan [dec].

Note This message applies only to the Cisco ME 3400 switch.

Explanation The message means that an IP source binding was configured on a VLAN that has not

been configured yet. [dec] is the VLAN.

Recommended Action No action is required.

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DHCP_SNOOPING Messages

Error Message DHCP_SNOOPING-4-NTP_NOT_RUNNING: NTP is not running; reloaded binding

lease expiration times are incorrect.

Explanation

This message means that if the DHCP snooping database agent loads the DHCP snooping bindings and NTP is not running, the calculated lease duration for the bindings is incorrect.

Recommended Action Configure NTP on the switch to provide an accurate time and date for the

system clock. Then disable and re-enable DHCP snooping to clear the DHCP snooping binding database.

Error Message DHCP_SNOOPING-4-QUEUE_FULL: Fail to enqueue DHCP packet into processing queue: [chars], the queue is most likely full and the packet will be dropped.

Explanation

This message means that the CPU is receiving DHCP packets a higher rate than the DHCP snooping process can handle. These DHCP packets are dropped to prevent a denial of service attack. [chars] is the warning.

Recommended Action No action is required.

Error Message DHCP_SNOOPING-4-STANDBY_AGENT_OPERATION_FAILED: DHCP snooping binding

transfer failed on the Standby Supervisor. [chars].

Explanation

This message means that the DHCP snooping binding transfer process failed on a standby supervisor engine. [chars] is the standby supervisor engine.

Recommended Action No action is required.

Error Message DHCP_SNOOPING-6-AGENT_OPERATION_SUCCEEDED: DHCP snooping database

[chars] succeeded.

Explanation

This message means that the DHCP binding transfer process succeeded. [chars] is the DCHP snooping database.

Recommended Action No action is required.

Error Message DHCP_SNOOPING-6-BINDING_COLLISION: Binding collision. [dec] bindings

ignored.

Explanation

This message means that the specified number of bindings were ignored when the switch read the database file. The bindings from the database file have MAC address and VLAN information that a configured DHCP snooping binding already uses.

Recommended Action No action is required.

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