Page 1
Cisco Unified IP Phone 8961, 9951,
and 9971 User Guide for Cisco
Unified Communications
Manager
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
7.1(3) (SIP)
Page 2
Page 3
Contents
Your Phone 1
Cisco Unified IP Phone 8961 1
Phone Connections 1
Footstand 4
Phone Display Viewing Angle 5
Change Display Viewing Angle 5
Buttons and Hardware 5
Phone Screen 10
Phone with Single Line 10
Phone with Multiple Lines 11
Phone Screen Navigation and Item Selection 14
Power-Save Mode 15
Handset Rest 15
Cisco Unified IP Phone 9951 16
Phone Connections 16
Bluetooth 19
Footstand 20
Phone Display Viewing Angle 21
Change Display Viewing Angle 21
Buttons and Hardware 21
Phone Screen 26
Phone with Single Line 26
Phone with Multiple Lines 27
Phone Screen Navigation and Item Selection 30
Power-Save Mode 31
Handset Rest 31
Cisco Unified IP Phone 9971 32
Phone Connections 32
Wireless Connection and Bluetooth 35
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) iii
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Footstand 36
Phone Display Viewing Angle 37
Change Display Viewing Angle 37
Buttons and Hardware 37
Phone Screen 42
Phone with Single Line 42
Phone with Multiple Lines 43
Phone Screen Navigation and Item Selection 45
Power-Save Mode 47
Phone Display Cleaning 47
Handset Rest 48
Applications 49
Phone Applications 49
Call History 49
View Call History 50
View Call Record Details 50
Filter Call History 50
Dial From Call History 50
Edit Number From Call History 51
Clear Call History 51
Delete Call Record From Call History 51
Preferences 51
Ringtones 52
Wallpaper 52
Brightness 52
Bluetooth 53
Accessories 53
View Accessories List 53
View Accessory Details 54
Set Up Wideband for Analog Headset 54
Add Bluetooth Accessory 54
Delete Bluetooth Accessory 55
Connect Bluetooth Accessory 55
Disconnect Bluetooth Accessory 56
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WLAN Sign in 56
Sign in for WLAN 56
Change WLAN Sign in 56
Running Applications 56
View Running Applications 56
Switch to a Running Application 57
Close a Running Application 57
Phone Information 57
View Phone Information 57
Administrator Settings 58
Contacts 59
Phone Contacts 59
Corporate Directory 59
Search for and Dial a Contact 59
Search for and Dial a Contact While on a Call 60
Personal Directory 60
Personal Directory Options 60
Fast-Dial Codes with Personal Directory 62
Messages 65
Voice Messages 65
Personalize Your Voicemail 65
Check for Voice Messages 65
Listen to Voice Messages 66
Calling Features 67
Feature Buttons and Softkeys 67
All Calls 68
View All Calls on Your Phone 69
Answer 69
Answer Your Oldest Call First 69
Auto Answer 69
Auto Answer with Your Headset 69
Auto Answer with Your Speakerphone 69
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) v
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Barge 70
Add Yourself to a Call on a Shared Line 70
Call Back 70
Set up a Call Back Notification 70
Call Forward All 70
Forward Calls on Your Phone 71
Call Park 71
Park and Retrieve a Call Using Park 72
Park and Retrieve a Call Using Assisted Directed Call Park 73
Park and Retrieve a Call Using Manual Directed Call Park 73
Call Pickup 74
Answer a Call Using Pickup 74
Answer a Call Using Group Pickup and a Group Pickup Number 75
Answer a Call Using Group Pickup and a Phone Number 75
Answer a Call Using Other Pickup 75
Call Waiting 75
Respond to a Call Waiting Notification 76
Conference 76
Add Another Party to Your Call to Create a Conference 76
Join Calls Together in a Conference 77
Swap Between Calls Before Completing a Conference 77
View Conference Participants 77
Remove Conference Participants 77
Divert 77
Divert a Call 78
Do Not Disturb 78
Turn DND On and Off 78
Extension Mobility 79
Enable Extension Mobility 79
Fast Dial 79
Place a Call with a Fast-Dial Button 79
Hold 80
Hold and Resume a Call 80
Swap Between Holding and Active Calls 80
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Put a Call on Hold by Answering a New Call 80
Determine if a Shared Line is on Hold 80
Remote Hold 81
Hold Reversion 81
Respond to a Hold Reversion Notification 81
Hunt Groups 81
Sign In and Out of a Hunt Group 81
Intercom 82
Place a Dedicated Intercom Call 82
Place a Dialable Intercom Call 82
Receive an Intercom Call 82
Line Status 83
Line Status Indicators 83
Malicious Call Identification 84
Trace a Suspicious Call 84
Meet Me 84
Host a Meet-Me Conference 84
Join a Meet-Me Conference 84
Mobile Connect 85
Turn On or Off Mobile Connect to All Your Remote Destinations From Your Desk Phone 85
Switch an In-Progress Call on Your Desk Phone to a Mobile Phone 85
Switch an In-Progress Call From a Mobile Phone to Your Desk Phone 86
Mute 86
Mute Your Phone 86
On-hook Dialing 86
Dial a Number On-hook 86
Privacy 87
Enable Privacy on a Shared Line 87
Quality Reporting Tool 87
Report Problems on Your Phone 87
Redial 87
Redial a Number 88
Shared Lines 88
Silent Monitoring and Recording 88
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Speed Dial 89
Place a Call with a Speed-Dial Button 89
Place a Call with a Speed-Dial Code 89
Use a Speed-Dial Code On-hook 89
Use a Speed-Dial Code Off-hook 89
Transfer 90
Transfer a Call to Another Number 90
Swap Between Calls Before Completing a Transfer 90
Web Dialer 90
Use Web Dialer with Cisco Directory 91
Use Web Dialer with Another Online Corporate Directory 91
Set Up, View, or Change Web Dialer Preferences 91
Sign Out of Web Dialer 92
User Options 93
User Options Web Pages 93
Sign In and Out of User Options Web Pages 93
Device 94
Select a Device From the User Options Web Pages 94
Customize Do Not Disturb Options 94
Line Settings 95
Set Up Call Forwarding Per Line 95
Change the Voice Message Indicator Setting Per Line 95
Change the Audible Voice Message Indicator Setting Per Line 96
Change the Ring Settings Per Line 96
Change or Create a Line Text Label for Your Phone Display 96
Speed Dial on the Web 97
Set Up Speed-Dial Buttons 97
Set Up Speed-Dial Codes 97
Phone Services 97
Subscribe to a Service 98
Search for Services 98
Change or End Services 98
Change a Service Name 99
Add a Service to an Available Programmable Feature Button 99
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User Settings 99
Change Your Browser Password 99
Change Your PIN 100
Change the Language for Your User Options Web Pages 100
Change the Language for Your Phone Display 100
Directory 100
Personal Address Book 101
Add a New PAB Entry 101
Search for a PAB Entry 101
Edit a PAB Entry 101
Delete a PAB Entry 101
Assign a Feature Button for Personal Address Book 102
Fast Dials 102
Assign a Feature Button for Fast Dial 102
Assign a Fast Dial Code to a PAB Entry 103
Assign a Fast Dial Code to a Phone Number Without Using a PAB Entry 103
Search for a Fast Dial Entry 103
Edit a Fast Dial Phone Number 103
Delete a PAB Entry 104
Mobility Settings 104
Add a New Remote Destination 104
Create an Access List 105
Plugins 106
Access Plugins 106
Accessories 107
Phone Accessories 107
USB Devices 107
Cisco Unified IP Color Key Expansion Module 108
Features of the Cisco Unified IP Color Key Expansion Module 109
Place a Call on the Expansion Module 111
Configure Buttons 111
Adjust the Brightness 111
Bluetooth Headsets 111
Bluetooth Wireless Headset Performance 112
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) ix
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FAQs and Troubleshooting 113
Frequently Asked Questions 113
Troubleshooting Tips 115
Personal Directory 116
User Options 116
Product Safety, Security, Accessibility, and Related Information 117
Safety and Performance Information 117
Power Outage 117
External Devices 117
Bluetooth Wireless Headsets Performance 118
FCC Compliance Statements 118
FCC Part 15.21 Statement 118
FCC RF Radiation Exposure Statement 118
FCC Receivers and Class B Digital Statement 118
Cisco Product Security 119
Accessibility Features 119
Vision Impaired and Blind Accessibility Features 119
Hearing Impaired Accessibility Features 122
Mobility Impaired Accessibility Features 126
Additional Information 128
Warranty 129
Cisco One-Year Limited Hardware Warranty Terms 129
Index 131
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Your Phone
Cisco Unified IP Phone 8961
The Cisco Unified IP Phone 8961 provides these features:
• Phone connections
• Footstand
• Phone-display viewing angle
• Buttons and hardware
• Phone screen
• Power-save mode
• Handset rest
Phone Connections
Your system administrator can help you connect your phone to the corporate IP telephony network.
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ComputerNetwork
ComputerNetwork
2
3
4
5
6
7
1
ComputerNetwork
ComputerNetwork
DC adapter port (DC48V)
1
AC-to-DC power supply (optional)
2
AC power wall plug (optional)
3
Network port (10/100/1000 SW) with
4
IEEE 802.3af and 802.3at power enabled
Computer port (10/100/1000 PC)
5
Handset port
6
Analog headset port (headset optional)
7
Anti-theft security lock connector
8
(lock optional)
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Your Phone
USB port
1
Note Each USB port supports a maximum of five supported and nonsupported devices that are
connected to the phone. Each device connected to the phone is included in the maximum
device count. For example, your phone can support five USB devices (such as three Cisco
Unified IP Color Key Expansion modules, one hub, and one other standard USB device) on
the side port and five additional standard USB devices on the back port. (Many third-party
USB products count as several USB devices.) For more information, see your
system administrator.
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 3
Cisco Unified IP Color Key Expansion Module connector
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Footstand
If your phone is placed on a table or desk, connect the footstand to the back of the phone.
Insert the curved connectors into the
1
lower slots.
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Lift the footstand until the connectors
2
snap into the upper slots.
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Your Phone
Phone Display Viewing Angle
The viewing angle of the phone display can be adjusted according to your preference.
Change Display Viewing Angle
Hold the handset and cradle with your left hand, hold the right side of the bezel (to the right of the
display) with your right hand, and then move your hands back and forth in opposite directions to
adjust the angle. (The Cisco Unified IP Phone 9971 is shown for illustrative purposes.)
Buttons and Hardware
Your phone provides quick access to your phone lines, features, and call sessions:
• Use the feature buttons (on the left) to view calls on a line or access features such as speed dial or
All Calls.
• Use the call session buttons (on the right) to perform tasks such as making a call, answering a call,
or resuming a held call. Each call on your phone is associated with a session button.
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Phone screen Shows information about your phone, including directory number, call
1
information (for example caller ID, icons for an active call or call on
hold) and available softkeys.
Session buttons Each represents a call session and takes the default action for that
2
session. For example, pressing the session button for a ringing call
answers the call, while pressing the session button for a held call
resumes the call.
Color LEDs reflect the call state. LEDs can flash (blink on and off
rapidly), pulse (alternately dim and brighten), or appear solid (glow
without interruption).
• Flashing amber —Ringing call. Pressing this button answers
the call.
• Solid green —May be a connected call or an outgoing call
that is not yet connected. If the call is connected, pressing this
button displays the call details or the participants of a conference
call. If the call is not yet connected, pressing this button ends
the call.
• Pulsing green —Held call. Pressing this button resumes the
held call.
• Solid red —Shared line in-use remotely. Pressing this button
allows you to barge in on the call (if Barge is enabled).
• Pulsing red —Shared line call put on hold remotely. Pressing
this button resumes the held call.
Icons next to the session buttons indicate an action for that session. For
example, pressing the session button with a Missed Calls icon displays
your missed calls, and pressing the session button with a Voicemail
icon accesses your voice messaging system.
(The position of the session buttons can be reversed with the position
of the programmable feature buttons on phones that use a locale with
a right-to-left reading orientation, such as Hebrew and Arabic.)
Softkey buttons Allow you to access the softkey options (for the selected call or menu
3
item) displayed on your phone screen.
Your Phone
Back button Returns to the previous screen or menu.
4
Release button Ends a connected call or session.
5
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 7
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Navigation pad and
6
Select button
Conference button Creates a conference call.
7
Hold button Places a connected call on hold.
8
Transfer button Transfers a call.
9
Keypad Allows you to dial phone numbers, enter letters, and choose menu
10
Speakerphone button Selects the speakerphone as the default audio path and initiates a new
11
Mute button Toggles the microphone on or off during a call. When the microphone
12
The four-way Navigation pad allows you to scroll through menus,
highlight items, and move within a text input field.
The Select button (center of the Navigation pad) allows you to select a
highlighted item.
The Select button is lit (white) when the phone is in power-save mode.
items (by entering the item number).
call, picks up an incoming call, or ends a call. During a call, the button
is lit green.
The speakerphone audio path does not change until a new default
audio path is selected (for example, by picking up the handset).
If external speakers are connected, the Speakerphone button selects
them as the default audio path.
is muted, the button is lit red.
Headset button Selects the headset as the default audio path and initiates a new call,
13
picks up an incoming call, or ends a call. During a call, the button is
lit green.
A headset icon in the phone screen header line indicates the
headset is the default audio path. This audio path does not change
until a new default audio path is selected (for example, by picking up
the handset).
Volume button Controls the handset, headset, and speakerphone volume (off-hook)
14
and the ringer volume (on-hook).
Silences the ringer on the phone if an incoming call is ringing.
Messages button Auto-dials your voicemail system (varies by system).
15
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Applications button Opens/closes the Applications menu. Depending on how your system
16
administrator sets up the phone, use it to access applications such as
call history, preferences, and phone information.
Contacts button Opens/closes the Contacts menu. Depending on how your system
17
administrator sets up the phone, use it to access personal directory,
corporate directory, or call history.
Phone display Can be positioned to your preferred viewing angle.
18
Programmable feature
19
buttons
Handset with light strip The handset light strip lights up to indicate a ringing call (flashing red)
20
Each corresponds to a phone line, speed dial, and calling feature.
Pressing a button for a phone line displays the active calls for that line.
If you have multiple lines, you may have an All Calls button that
displays a consolidated list of all calls from all lines (oldest at the top).
Then, it is recommended that you keep your phone in the All
Calls view.
Color LEDs indicate the line state:
• Amber —Ringing call on this line
• Green —Active or held call on this line
• Red —Shared line in-use remotely
(The position of the programmable feature buttons can be reversed
with the position of the session buttons on phones that use a locale
with a right-to-left reading orientation, such as Hebrew and Arabic.)
or a new voice message (steady red).
Your Phone
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 9
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Phone Screen
The way that your system administrator set up your phone determines what is displayed on your
phone screen.
Phone with Single Line
Line label Displays the line phone information.
1
Header Displays the date and time, and information (such as phone number) about
2
the selected line.
(If you are on a call and highlight the header instead of a call, the softkeys
that display are the same as those that display when the phone is idle. This
is useful, for example, if you want to access the Forward All or New Call
softkeys while you are on a call.)
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Your Phone
Session button label
3
(for connected call)
Session button label
4
(for held call)
New Call icon Indicates you can press the corresponding session button to make a
5
Softkeys Softkey options for the selected (highlighted) call only.
6
Displays information (such as phone number and duration) about a
connected call on the line.
Displays information (such as phone number and duration) about a held
call on the line.
Pressing the corresponding session button resumes the held call.
new call.
If you select a different call (by pressing a feature button or the Navigation
pad, or by answering a ringing call), the softkey options may change.
Phone with Multiple Lines
If you have multiple lines, it is recommended that you use the All Calls button to view all calls on
all lines.
If you handle many calls at one time, it is recommended that you use the Answer button to answer the
oldest incoming call without having to scroll down the call list and select the call.
For more information, see your system administrator.
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Primary line label Displays information about the primary phone line.
1
Look for the blue icon on the line label to see which line is selected. In
this case, the primary line is selected, and the information displayed is
for the primary line only.
Header Displays the date and time, and information (such as phone number)
2
about the selected line.
(If you are on a call and highlight the header instead of a call, the
softkeys that display are the same as those that display when the phone
is idle. This is useful, for example, if you want to access the Forward
All or New Call softkeys while you are on a call.)
Session label (with
3
Connected Call icon)
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Displays information (such as call status and duration) about a
connected call associated with the selected line.
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Your Phone
Session labels
4
(with Held Call icons)
Softkeys Softkey options for the selected call only.
5
Answer label Displays if your system administrator has assigned the Answer feature
6
Speed-dial label Displays if you or your system administrator assigned a speed dial to
7
Nonprimary line labels Display calls and information about nonprimary phone lines.
8
All Calls label Displays if the All Calls feature is enabled. Pressing the corresponding
9
Display information (such as call status and duration) about held calls
associated with the selected line.
Calls are displayed on the right side of the phone screen from the oldest
(at the top) to the newest.
Pressing the session button next to a Held Call icon resumes the held
call for that session.
If you select a different call (by pressing a feature button or the
Navigation pad, or by answering a ringing call), the softkey options
may change.
to the programmable feature button.
Pressing this label or the corresponding button answers the oldest
incoming call without having to scroll down the call list and select the
call.
the programmable feature button. This is useful if you tend to have
more than five active calls on your phone.
button displays all calls on all lines.
Calls are displayed on the right side of the phone screen from the oldest
(at the top) to the newest.
When you are on a call, pressing All Calls once selects the current call
or the first call on the list; pressing All Calls twice selects the header.
With the header selected, the softkeys that display are the same as those
that display when the phone is idle. This is useful, for example, if you
have multiple calls on your phone and want to access the
New Call softkey.
Using the All Calls feature is recommended highly if you have multiple
lines on your phone.
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 13
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Phone Screen Navigation and Item Selection
Task Action Example
Scroll to highlight an item. Press the Navigation pad. Highlight a call from the missed
call list.
Select an item by number. Press the corresponding number
on the keypad.
Select an item using the
Select button.
Navigate to a submenu.
(A right arrow (>) next to the
menu item indicates that a
submenu exists.)
Select a line to use a calling
feature (when the line is idle).
Select a line to use a calling
feature (when the line has one or
more active calls).
Press the Select button (at the
center of the Navigation pad).
Highlight the menu item and
press the item number on
the keypad.
Or press the down arrow on the
Navigation pad and then press
the Select button.
Press the line button.
Indicators of your line
selection include:
• The selected line is
displayed on the phone
screen header.
• Color of the icon (on the
line label) changes to blue.
Press the line button twice.
Indicators of your line
selection include:
• The selected line is
displayed on the phone
screen header.
• Color of the icon (on the
line label) changes to blue.
Press 2 to select the second item
in the Applications menu.
Highlight the Preferences
application and press the
Select button.
Highlight the Network Setup
menu, then press 1 to open
the submenu.
Press the line button and then
press the Forward All softkey to
forward calls on that line.
Press the line button twice and
then press the Forward All
softkey to forward calls on
that line.
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Your Phone
Power-Save Mode
Depending on how your system administrator set up your phone, the phone display may go into a
power-save mode (the phone screen appears blank and the Select button is lit white).
To turn on the phone display, press any button or pick up the handset.
Handset Rest
Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you
may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle.
Remove the handset from the cradle and pull the plastic tab from the handset rest.
1
Rotate the tab 180 degrees.
2
Hold the tab between two fingers, with the corner notches facing you.
3
Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension
4
protrudes from the top of the rotated tab. Return the handset to the handset rest.
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Cisco Unified IP Phone 9951
The Cisco Unified IP Phone 9951 provides these features:
• Phone connections
• Bluetooth
• Footstand
• Phone-display viewing angle
• Buttons and hardware
• Phone screen
• Power-save mode
• Handset rest
Phone Connections
Your system administrator can help you connect your phone to the corporate IP telephony network.
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ComputerNetwork
ComputerNetwork
Your Phone
DC adapter port (DC48V)
1
AC-to-DC power supply (optional for the
2
network port connection but required for a
Handset port
6
Analog headset port (headset optional)
7
wifi connection)
AC power wall plug (optional)
3
Network port (10/100/1000 SW) with
4
USB port
8
Anti-theft security connector (lock optional)
9
IEEE 802.3af and 802.3at power enabled
Computer port (10/100/1000 PC)
5
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USB port
1
Cisco Unified IP Phone Expansion
2
Module 7917 connector
Note Each USB port supports a maximum of five supported and nonsupported devices that are
connected to the phone. Each device connected to the phone is included in the maximum
device count. For example, your phone can support five USB devices (such as three Cisco
Unified IP Color Key Expansion modules, one hub, and one other standard USB device) on
the side port and five additional standard USB devices on the back port. (Many third-party
USB products count as several USB devices.) For more information, see your
system administrator.
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Speaker port for output to optional
3
external speakers
Microphone port for input from
4
optional external microphone
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Your Phone
Bluetooth
Your phone supports Bluetooth Class 2 technology when the headsets support Bluetooth. You can add
and connect up to five Bluetooth headsets to your phone, but the last Bluetooth headset connected
becomes the default for use with the phone.
Related Topics
Bluetooth Headsets, page 111
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Footstand
If your phone is placed on a table or desk, connect the footstand to the back of the phone.
Insert the curved connectors into the
1
lower slots.
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Lift the footstand until the connectors
2
snap into the upper slots.
Page 31
Your Phone
Phone Display Viewing Angle
The viewing angle of the phone display can be adjusted according to your preference.
Change Display Viewing Angle
Hold the handset and cradle with your left hand, hold the right side of the bezel (to the right of the
display) with your right hand, and then move your hands back and forth in opposite directions to
adjust the angle. (The Cisco Unified IP Phone 9971 is shown for illustrative purposes.)
Buttons and Hardware
Your phone provides quick access to your phone lines, features, and call sessions:
• Use the feature buttons (on the left) to view calls on a line or access features such as speed dial or
All Calls.
• Use the call session buttons (on the right) to perform tasks such as making a call, answering a call,
or resuming a held call. Each call on your phone is associated with a session button.
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Phone screen Shows information about your phone, including directory number, call
1
information (for example caller ID, icons for an active call or call on
hold) and available softkeys.
Session buttons Each represents a call session and takes the default action for that
2
session. For example, pressing the session button for a ringing call
answers the call, while pressing the session button for a held call
resumes the call.
Color LEDs reflect the call state. LEDs can flash (blink on and off
rapidly), pulse (alternately dim and brighten), or appear solid (glow
without interruption).
• Flashing amber —Ringing call. Pressing this button answers
the call.
• Solid green —May be a connected call or an outgoing call
that is not yet connected. If the call is connected, pressing this
button displays the call details or the participants of a conference
call. If the call is not yet connected, pressing this button ends
the call.
• Pulsing green —Held call. Pressing this button resumes the
held call.
• Solid red —Shared line in-use remotely. Pressing this button
allows you to barge in on the call (if Barge is enabled).
• Pulsing red —Shared line call put on hold remotely. Pressing
this button resumes the held call.
Icons next to the session buttons indicate an action for that session. For
example, pressing the session button with a Missed Calls icon displays
your missed calls, and pressing the session button with a Voicemail
icon accesses your voice-messaging system.
(The position of the session buttons can be reversed with the position
of the programmable feature buttons on phones that use a locale with
a right-to-left reading orientation, such as Hebrew and Arabic.)
Softkey buttons Allow you to access the softkey options (for the selected call or menu
3
item) displayed on your phone screen.
Your Phone
Back button Returns to the previous screen or menu.
4
Release button Ends a connected call or session.
5
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 23
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Navigation pad and
6
Select button
Conference button Creates a conference call.
7
Hold button Places a connected call on hold.
8
Transfer button Transfers a call.
9
Keypad Allows you to dial phone numbers, enter letters, and choose menu
10
Speakerphone button Selects the speakerphone as the default audio path and initiates a new
11
Mute button Toggles the microphone on or off during a call. When the microphone
12
The four-way Navigation pad allows you to scroll through menus,
highlight items, and move within a text input field.
The Select button (center of the Navigation pad) allows you to select a
highlighted item.
The Select button is lit (white) when the phone is in power-save mode.
items (by entering the item number).
call, picks up an incoming call, or ends a call. During a call, the button
is lit green.
The speakerphone audio path does not change until a new default
audio path is selected (for example, by picking up the handset).
If external speakers are connected, the Speakerphone button selects
them as the default audio path.
is muted, the button is lit red.
Headset button Selects the headset as the default audio path and initiates a new call,
13
picks up an incoming call, or ends a call. During a call, the button is
lit green.
A headset icon in the phone screen header line indicates the
headset is the default audio path. This audio path does not change
until a new default audio path is selected (for example, by picking up
the handset).
Volume button Controls the handset, headset, and speakerphone volume (off-hook)
14
and the ringer volume (on-hook).
Silences the ringer on the phone if an incoming call is ringing.
Messages button Auto-dials your voicemail system (varies by system).
15
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Applications button Opens/closes the Applications menu. Depending on how your system
16
administrator sets up the phone, use it to access applications such as
call history, preferences, and phone information.
Contacts button Opens/closes the Contacts menu. Depending on how your system
17
administrator sets up the phone, use it to access personal directory,
corporate directory, or call history.
Phone display Can be positioned to your preferred viewing angle.
18
Programmable feature
19
buttons
Handset with light strip The handset light strip lights up to indicate a ringing call (flashing red)
20
Each corresponds to a phone line, speed dial, and calling feature.
Pressing a button for a phone line displays the active calls for that line.
If you have multiple lines, you may have an All Calls button that
displays a consolidated list of all calls from all lines (oldest at the top).
Then, it is recommended that you keep your phone in the All
Calls view.
Color LEDs indicate the line state:
• Amber —Ringing call on this line
• Green —Active or held call on this line
• Red —Shared line in-use remotely
(The position of the programmable feature buttons can be reversed
with the position of the session buttons on phones that use a locale
with a right-to-left reading orientation, such as Hebrew and Arabic.)
or a new voice message (steady red).
Your Phone
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 25
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Phone Screen
The way that your system administrator set up your phone determines what is displayed on your
phone screen.
Phone with Single Line
Line label Displays the line phone information.
1
Header Displays the date and time, and information (such as phone number)
2
about the selected line.
Session button label (for
3
connected call)
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Displays information (such as phone number and duration) about a
connected call on the line.
Page 37
Your Phone
Session button label (for
4
held call)
New Call icon Indicates you can press the corresponding session button to make a
5
Softkeys Softkey options for the selected (highlighted) call only.
6
Displays information (such as phone number and duration) about a
held call on the line.
Pressing the corresponding session button resumes the held call.
new call.
If you select a different call (by pressing a feature button or the
Navigation pad, or by answering a ringing call), the softkey options
may change.
Phone with Multiple Lines
If you have multiple lines, it is recommended that you use the All Calls button to view all calls on all
lines. If you handle many calls at one time, it is recommended that you use the Answer button to
answer the oldest incoming call without having to scroll down the call list and select the call. For more
information, see your system administrator.
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Primary line label Displays information about the primary phone line.
1
Look for the blue icon on the line label to see which line is
selected. In this case, the primary line is selected, and the
information displayed is for the primary line only.
Header Displays the date and time, and information (such as
2
phone number) about the selected line.
Session label (with Connected
3
Call icon)
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Displays information (such as call status and duration)
about a connected call associated with the selected line.
Page 39
Session labels (with Held Call icons) Display information (such as call status and duration)
4
about held calls associated with the selected line.
Calls are displayed on the right side of the phone screen
from the oldest (at the top) to the newest.
Pressing the session button next to a Held Call icon
resumes the held call for that session.
Softkeys Softkey options for the selected call only.
5
If you select a different call (by pressing a feature button
or the Navigation pad, or by answering a ringing call), the
softkey options may change.
Answer label Displays if your system administrator has assigned the
6
Answer feature to the programmable feature button.
Pressing this label or the corresponding button answers the
oldest incoming call without having to scroll down the call
list and select the call.
Speed-dial label Displays if you or your system administrator assigned a
7
speed dial to the programmable feature button.
Nonprimary line labels Display information about nonprimary phone lines.
8
All Calls label Displays if the All Calls feature is enabled. Pressing the
9
corresponding button displays all calls on all lines.
Calls are displayed on the right side of the phone screen
from the oldest (at the top) to the newest.
Pressing the button once selects the current call or first call
on the list. Pressing the button twice selects the header line,
which allows you to make a new call.
Using the All Calls feature is recommended highly if you
have multiple lines on your phone.
Your Phone
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 29
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Phone Screen Navigation and Item Selection
Task Action Example
Scroll to highlight an item. Press the Navigation pad. Highlight a call from the missed
call list.
Select an item by number. Press the corresponding number
on the keypad.
Select an item using the
Select button.
Navigate to a submenu.
(A right arrow (>) next to the
menu item indicates that a
submenu exists.)
Select a line to use a calling
feature (when the line is idle).
Select a line to use a calling
feature (when the line has one or
more active calls).
Press the Select button (at the
center of the Navigation pad).
Highlight the menu item and
press the item number on
the keypad.
Or press the down arrow on the
Navigation pad and then press
the Select button.
Press the line button.
Indicators of your line
selection include:
• The selected line is
displayed on the phone
screen header.
• Color of the icon (on the
line label) changes to blue.
Press the line button twice.
Indicators of your line
selection include:
• The selected line is
displayed on the phone
screen header.
• Color of the icon (on the
line label) changes to blue.
Press 2 to select the second item
in the Applications menu.
Highlight the Preferences
application and press the
Select button.
Highlight the Network Setup
menu, then press 1 to open
the submenu.
Press the line button and then
press the Forward All softkey to
forward calls on that line.
Press the line button twice and
then press the Forward All
softkey to forward calls on
that line.
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Your Phone
Power-Save Mode
Depending on how your system administrator set up your phone, the phone display may go into a
power-save mode (the phone screen appears blank and the Select button is lit white).
To turn on the phone display, press any button or pick up the handset.
Handset Rest
Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you
may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle.
Remove the handset from the cradle and pull the plastic tab from the handset rest.
1
Rotate the tab 180 degrees.
2
Hold the tab between two fingers, with the corner notches facing you.
3
Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension
4
protrudes from the top of the rotated tab. Return the handset to the handset rest.
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 31
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Cisco Unified IP Phone 9971
The Cisco Unified IP Phone 9971 provides these features:
• Phone connections
• Wireless connection and bluetooth
• Footstand
• Phone-display viewing angle
• Buttons and hardware
• Phone screen
• Power-save mode
• Phone-display cleaning
• Handset rest
Phone Connections
Your system administrator can help you connect your phone to the corporate IP telephony network.
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193117
8
9
2
3
4
5
6
7
1
ComputerNetwork
ComputerNetwork
Your Phone
DC adapter port (DC48V)
1
AC-to-DC power supply (optional for the
2
network port connection but required for a
Handset port
6
Analog headset port (headset optional)
7
wifi connection)
AC power wall plug (optional)
3
Network port (10/100/1000 SW) with
4
USB port
8
Anti-theft security connector (lock optional)
9
IEEE 802.3af and 802.3at power enabled
Computer port (10/100/1000 PC)
5
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 33
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USB port
1
Cisco Unified IP Phone Expansion
2
Module 7917 connector
Note Each USB port supports a maximum of five supported and nonsupported devices that are
connected to the phone. Each device connected to the phone is included in the maximum
device count. For example, your phone can support five USB devices (such as three Cisco
Unified IP Color Key Expansion modules, one hub, and one other standard USB device) on
the side port and five additional standard USB devices on the back port. (Many
third-party USB products count as several USB devices.) For more information, see your
system administrator.
34 OL-19963-01
Speaker port for output to optional
3
external speakers
Microphone port for input from
4
optional external microphone
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Your Phone
Wireless Connection and Bluetooth
Your phone can be connected to a wireless network using 802.11a or 802.11b/g, but your system
administrator sets up the connection. For more information, see your system administrator.
Your phone supports Bluetooth Class 2 technology when the headsets support Bluetooth. You can add
and connect up to five Bluetooth headsets to your phone, but the last Bluetooth headset connected
becomes the default for use with the phone.
Related Topic
Bluetooth Headsets, page 111
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1
1
2
2
2
2
1
1
193118
Footstand
If your phone is placed on a table or desk, connect the footstand to the back of the phone.
Insert the curved connectors into the
1
lower slots.
36 OL-19963-01
Lift the footstand until the connectors
2
snap into the upper slots.
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Your Phone
Phone Display Viewing Angle
The viewing angle of the phone display can be adjusted according to your preference.
Change Display Viewing Angle
Hold the handset and cradle with your left hand, hold the right side of the bezel (to the right of the
display) with your right hand, and then move your hands back and forth in opposite directions to
adjust the angle.
Buttons and Hardware
Your phone provides quick access to your phone lines, features, and call sessions:
• Use the feature buttons (on the left) to view calls on a line or access features such as speed dial or
All Calls.
• Use the call session buttons (on the right) to perform tasks such as making a call, answering a call,
or resuming a held call. Each call on your phone is associated with a session button.
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1
711 1012 9 8
13
17
19
18
14
15
16
4
5
6
3
2
194675
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Phone screen Shows information about your phone, including directory number, call
1
information (for example caller ID, icons for an active call or call on
hold) and available softkeys.
Phone screen items, such as menu options and softkeys, are
touch-sensitive.
Session buttons Each represents a call session and takes the default action for that
2
session. For example, pressing the session button for a ringing call
answers the call, while pressing the session button for a held call
resumes the call.
Color LEDs reflect the call state. LEDs can flash (blink on and off
rapidly), pulse (alternately dim and brighten), or appear solid (glow
without interruption).
• Flashing amber —Ringing call. Pressing this button answers
the call.
• Solid green —May be a connected call or an outgoing call
that is not yet connected. If the call is connected, pressing this
button displays the call details or the participants of a conference
call. If the call is not yet connected, pressing this button ends
the call.
• Pulsing green —Held call. Pressing this button resumes the
held call.
• Solid red —Shared line in-use remotely. Pressing this button
allows you to barge in on the call (if Barge is enabled).
• Pulsing red —Shared line call put on hold remotely. Pressing
this button resumes the held call.
Icons next to the session buttons indicate an action for that session. For
example, pressing the session button with a Missed Calls icon displays
your missed calls, and pressing the session button with a Voicemail
icon accesses your voice messaging system.
(The position of the session buttons can be reversed with the position
of the programmable feature buttons on phones that use a locale with
a right-to-left reading orientation, such as Hebrew and Arabic.)
Back button Returns to the previous screen or menu.
3
Your Phone
Release button Ends a connected call or session.
4
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Navigation pad and
5
Select button
Conference button Creates a conference call.
6
Hold button Places a connected call on hold.
7
Transfer button Transfers a call.
8
Key pad Allows you to dial phone numbers, enter letters, and choose menu
9
Speakerphone button Selects the speakerphone as the default audio path and initiates a new
10
Mute button Toggles the microphone on or off during a call. When the microphone
11
The four-way Navigation pad allows you to scroll through menus,
highlight items, and move within a text input field.
The Select button (center of the Navigation pad) allows you to select a
highlighted item, disable the phone screen for cleaning, or enable the
phone screen if it is in power-save mode.
The Select button is lit (white) when the phone is in power-save mode.
items (by entering the item number).
call, picks up an incoming call, or ends a call. During a call, the button
is lit green.
The speakerphone audio path does not change until a new default
audio path is selected (for example, by picking up the handset).
If external speakers are connected, the Speakerphone button selects
them as the default audio path.
is muted, the button is lit red.
Headset button Selects the wired or wireless headset as the default audio path and
12
initiates a new call, picks up an incoming call, or ends a call. During a
call, the button is lit green.
A headset icon in the phone screen header line indicates the
headset is the default audio path. This audio path does not change until
a new default audio path is selected (for example, by picking up the
handset).
Volume button Controls the handset, headset, and speakerphone volume (off-hook)
13
and the ringer volume (on-hook).
Silences the ringer on the phone if an incoming call is ringing.
Messages button Auto-dials your voicemail system (varies by system).
14
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Applications button Opens/closes the Applications menu. Depending on how your system
15
administrator sets up the phone, use it to access applications such as
call history, preferences, and phone information.
Contacts button Opens/closes the Contacts menu. Depending on how your system
16
administrator sets up the phone, use it to access personal directory,
corporate directory, or call history.
Phone display Can be positioned to your preferred viewing angle.
17
Programmable feature
18
buttons
Handset with light strip The handset light strip lights up to indicate a ringing call (flashing red)
19
Correspond to phone lines, speed dials, and calling features.
Pressing a button for a phone line displays the active calls for that line.
If you have multiple lines, you may have an All Calls button that
displays a consolidated list of all calls from all lines (oldest at the top).
Then, it is recommended that you keep your phone in the All
Calls view.
Color LEDs indicate the line state:
• Amber —Ringing call on this line
• Green —Active or held call on this line
• Red —Shared line in-use remotely
(The position of the programmable feature buttons can be reversed
with the position of the session buttons on phones that use a locale
with a right-to-left reading orientation, such as Hebrew and Arabic.)
or a new voice message (steady red).
Your Phone
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Phone Screen
The way that your system administrator set up your phone determines what is displayed on your
phone screen.
Phone with Single Line
Header Displays the date and time, and information (such as phone number)
1
about the selected line.
Primary line label Displays the primary line phone information.
2
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Your Phone
Session labels Display information (such as call status and duration) about active
3
calls associated with the selected line. Calls are displayed in order of
the oldest (at the top) to the newest.
New Call icon A touch-sensitive icon you can press to make a new call.
4
Softkeys Touch-sensitive softkey options for the selected (highlighted)
5
call only.
If you select a different call (by pressing a feature button or the
Navigation pad, or by answering a ringing call), the softkey options
may change.
Phone with Multiple Lines
If you have multiple lines, it is recommended that you use the All Calls button to view all calls on
all lines.
If you handle many calls at one time, it is recommended that you use the Answer button to answer the
oldest incoming call without having to scroll down the call list and select the call.
For more information, see your system administrator.
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Header Displays the date and time, and information (such as phone number)
1
about the selected line.
(If you are on a call and highlight the header instead of a call, the softkeys
that display are the same as those that display when the phone is idle. This
is useful, for example, if you want to access the Forward All or New Call
softkeys while you are on a call.)
Session label
2
(for connected call)
Session labels
3
(for held calls)
Softkeys Touch-sensitive softkey options.
4
Answer label Displays if your system administrator has assigned the Answer feature to
5
44 OL-19963-01
Displays information (such as call status and duration) about a connected
call on the selected line.
Display information (such as call status and duration) about held calls
associated with the selected line.
Calls are displayed on the right side of the phone screen from the oldest
(at the top) to the newest.
Pressing the session button next to a Held Call icon resumes the held call
for that session.
the programmable feature button.
Pressing this label or the corresponding button answers the oldest
incoming call without having to scroll down the call list and select the call.
Page 55
Speed-dial label Displays if you or your system administrator assigned a speed dial to the
6
programmable feature button.
Nonprimary line
7
labels
All Calls label Displays if the All Calls feature is enabled. Pressing the corresponding
8
Primary line label Displays information about the primary phone line.
9
Display information about nonprimary phone lines.
button displays all calls on all lines.
Calls are displayed on the right side of the phone screen from the oldest
(at the top) to the newest.
When you are on a call, pressing All Calls once selects the current call or
the first call on the list; pressing All Calls twice selects the header. With
the header selected, the softkeys that display are the same as those that
display when the phone is idle. This is useful, for example, if you have
multiple calls on your phone and want to access the New Call softkey.
Using the All Calls feature is recommended highly if you have multiple
lines on your phone.
Look for the blue icon on the line label to see which line is selected. In this
case, the primary line is selected, and the information displayed is for the
primary line only.
Your Phone
Phone Screen Navigation and Item Selection
Task Action Example
Scroll to highlight an item. Press the Navigation pad. Highlight a call from the missed
call list.
Scroll to a different page (of a
listing) by touch.
Select a touch-sensitive item
(press once).
Select a touch-sensitive item to
perform the default action
(double-tap).
Select an item by number. Press the corresponding number
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 45
Quickly press and drag your
finger on the list in the direction
you wish the page to move
(flick scroll).
Press the item on the
phone screen.
Double-tap an item in a listing. Double-tap a call history item to
on the keypad.
Flick scroll to display the next
page of the placed calls list.
Press the Preferences
application to open it.
dial the number.
Press 2 to select the second item
in the Applications menu.
Page 56
Task Action Example
Select an item using the
Select button.
Navigate to a submenu.
(A right arrow (>) next to the
menu item indicates that a
submenu exists.)
Select a line to use a calling
feature (when line is idle).
Select a line to use a calling
feature (when line has one or
more active calls).
Change the line view (while on
a call).
Go back to the previous screen
or menu.
Press the Select button (at the
center of the Navigation pad).
Highlight the menu item and
press the item number on
the keypad.
Or press the down arrow on the
Navigation pad and then press
the Select button.
Press the line label.
Indicators of your line
selection include:
• The selected line is
displayed on the phone
screen header.
• Color of the icon (on the
line label) changes to blue.
Double-tap the line label.
Indicators of your line
selection include:
• The selected line is
displayed on the phone
screen header.
• Color of the icon (on the
line label) changes to blue.
Select a different line by
double-tapping the label for the
other line.
If you are on a call, changing the
line view does not end the call,
but it may disappear from view.
To see your current call session
again, select the line the call
is on.
Press the Back button or
the softkey.
Highlight the Preferences
application and press the
Select button.
Highlight the Network Setup
menu, then press 1 to open
the submenu.
Press the line label, then press
the Forward All softkey to
forward calls on that line.
Double-tap the line label, then
press the Forward All softkey to
forward calls on that line.
While on a call, double-tap the
label for the line.
Call session information for the
newly selected line is displayed.
Call session information
previously displayed may
disappear from view.
From the Preferences menu,
press or the softkey.
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Your Phone
Power-Save Mode
Depending on how your system administrator set up your phone, the phone display may go into a
power-save mode (the phone screen appears blank and the Select button is lit white).
To turn on the phone display, press any button, touch the blank phone screen, or pick up the handset.
Phone Display Cleaning
Before cleaning the phone display, disable the phone screen by pressing the Select button until you see
the message “Touchscreen Disabled.” The phone screen will re-enable automatically after 60 seconds.
To re-enable the phone screen manually after cleaning, press the Select button until you see the message
“Touchscreen Enabled.”
Caution Use only a soft, dry cloth to wipe the phone display. Do not use any liquids or powders
on the phone because they can contaminate phone components and cause failures.
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Handset Rest
Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you
may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle.
Remove the handset from the cradle and pull the plastic tab from the handset rest.
1
Rotate the tab 180 degrees.
2
Hold the tab between two fingers, with the corner notches facing you.
3
Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension
4
protrudes from the top of the rotated tab. Return the handset to the handset rest.
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Applications
Phone Applications
Phone applications allow you to access the following:
• Call History
• Preferences
• Accessories
• WLAN Sign in
• Running Applications
• Phone Information
• Administrator Settings (For system administrators only).
Call History
Call History allows you to view information on the last 150 calls on your phone. An icon displays
indicating the type of call:
• Received—
• Placed—
• Missed—
The caller ID is displayed with the call icon. If the caller ID is unavailable, then the phone number is
displayed. If the phone number is unavailable, then “Unknown” is displayed. All Call History items
are integrated into one list and are ordered by time (latest to oldest). There is a 150 call limit per phone
and not per line. For example, if a phone has multiple lines, the 150 call limit applies to all lines
combined.
You can sort the Call History list by all lines, each line, or by missed calls. You can sort the call history
for each line by selecting the individual line for which you want to see the call history, or select the All
Calls softkey to see the merged history for all lines. You can also dial a number directly from the Call
History list.
A (plus) + symbol on entries in call history, redial, or call directory indicates that your phone is set up
to list international calls. For more information, see your system administrator.
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View Call History
1. Press the Applications button .
2. Select Call History. (Use the Navigation pad and Select button to scroll and select.)
The phone screen displays the call history with an icon associated for each type of call.
3. Press the Exit softkey to return to the Applications screen.
View Call Record Details
1. Press the Applications button .
2. Select Call History. (Use the Navigation pad and Select button to scroll and select.)
The phone screen displays the call history with an icon associated for each type of call.
3. Select a call record and press the Details softkey (you may need to press More softkey first).
The phone screen displays the time stamp, duration of the call, caller’s name, caller’s directory
number and any alternate number.
4. Press the softkey to return to the Call History screen.
5. Press the Exit softkey to return to the Applications screen.
Filter Call History
1. Press the Applications button .
2. Select Call History. (Use the Navigation pad and Select button to scroll and select.)
3. Press the Missed Calls softkey.
The Call History screen displays only the missed calls on the selected line.
4. To view all calls in the Call History screen, press the All Calls softkey.
5. Press the Exit softkey to return to the Applications screen.
Dial From Call History
1. Press the Applications button .
2. Select Call History. (Use the Navigation pad and Select button to scroll and select.)
3. From the Call History screen, highlight the call you want to dial and do one of the following:
–
Press the Call softkey.
–
Pick up the handset.
–
Double-tap on the number on the phone screen.
–
Press the Select button.
–
Press the Speakerphone button or Headset button .
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Applications
Edit Number From Call History
1. Press the Applications button .
2. Select Call History. (Use the Navigation pad and Select button to scroll and select.)
3. Highlight the call you want to edit.
4. Press the EditDial softkey. (You may need to press More softkey first.)
5. Press the right or left arrow on the Navigation bar to move the cursor to the desired location.
6. Press the softkey to delete numbers on the left of the cursor.
7. Press the Call softkey to dial the new edited number.
8. Press the softkey to return to the Call History screen.
Clear Call History
1. Press the Applications button .
2. Select Call History. (Use the Navigation pad and Select button to scroll and select.)
3. Press the Clear List softkey to clear the entire call history on the phone.
4. Press the Delete softkey to delete the call history on the phone, or press the Cancel softkey to go
back to the Call History screen.
5. Press the Exit softkey to return to Applications screen.
Delete Call Record From Call History
1. Press the Applications button .
2. Select Call History. (Use the Navigation pad and Select button to scroll and select.)
3. Highlight the call you want to delete.
4. Press the Delete softkey to delete the number from Call History. (You may need to press More
softkey first.)
5. Press the Delete softkey to delete the number, or press the Cancel softkey to go back to the Call
History screen.
6. Press the Exit softkey to return to Applications screen.
Preferences
Preferences allows you to set user preferences for the following items:
• Ringtone
• Wallpaper
• Brightness
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• Bluetooth
Ringtones
You can choose the ringtone, per line, that your phone plays to indicate an incoming call. For
information about adding custom ringtones to your phone, see your system administrator.
Change Ringtone for a Line
1. Press the Applications button .
2. Select Preferences. (Use the Navigation pad and Select button to scroll and select.)
3. Select Ringtone.
4. Highlight a ringtone.
5. Press Select button or Edit softkey.
6. Press the Play softkey to play the sample ringtone.
7. Press the Set softkey to apply the ringtone.
8. Press the softkey to return to the Preferences screen.
Wallpaper
You can change the default image that appears on your phone screen with wallpapers that are provided
with the phone, or with your own custom wallpaper. For information about adding custom wallpaper
to the phone, contact your system administrator.
Change Wallpaper
1. Press the Applications button .
2. Select Preferences. (Use the Navigation pad and Select button to scroll and select.)
3. Select Wal l pa pe r and select a wallpaper option.
4. Press the Preview softkey to see the wallpaper on your phone screen.
5. Press the Set softkey to apply the wallpaper to the phone.
Brightness
You can adjust your phone screen brightness level.
Adjust the Brightness
1. Press the Applications button .
2. Select Preferences. (Use the Navigation pad and Select button to scroll and select.)
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Applications
3. Select Brightness.
–
To increase brightness, press the right arrow on the Navigation pad.
–
To decrease brightness, press the left arrow on the Navigation pad.
4. Press the Save softkey to set the brightness, or press the Cancel softkey to exit.
Bluetooth
If your system administrator has set up the Bluetooth feature for your phone, you can turn it on and
off from your phone.
Turn On Bluetooth
(For Cisco Unified IP Phone 9951 and 9971 only.)
1. Press the Applications button .
2. Select Preferences. (Use the Navigation pad and Select button to scroll and select.)
3. Select Bluetooth.
4. Press the On softkey. The Bluetooth icon appears on the phone screen header.
To add a Bluetooth accessory from this screen, select Bluetooth again and press the Add Accessory
softkey.
Turn Off Bluetooth
(For Cisco Unified IP Phone 9951 and 9971 only.)
1. Press the Applications button .
2. Select Preferences. (Use the Navigation pad and Select button to scroll and select.)
3. Select Bluetooth.
4. Press the Off softkey.
The Bluetooth icon disappears from the phone screen header.
Accessories
You can connect external hardware to your phone using either the headjack, Bluetooth, or USB. The
accessory list, by default, contains an analog headset that can be set up to enable wideband.
View Accessories List
1. Press the Applications button .
2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.)
A list of phone accessories is displayed.
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3. Press the Exit softkey to return to the Applications screen.
View Accessory Details
1. Press the Applications button .
2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.)
A list of phone accessories is displayed.
3. Select an accessory from list and press the Details softkey.
The phone screen displays the details of selected accessory. The information displayed on the
phone screen depends on the accessory selected. Most of the accessories provide these details:
–
Device Name
–
Hostname
–
Device Type
–
Device Service
–
Firmware Version
–
Paired Status (for Bluetooth devices)
–
Connected Status
–
Configured Status
4. Press the Setup softkey to configure the selected accessory for your phone.
5. Press the Exit softkey to return to the Applications screen.
Set Up Wideband for Analog Headset
1. Press the Applications button .
2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.)
A list of phone accessories is displayed.
3. Select Analog Headset and press the Setup softkey.
The phone screen displays the wideband status for the analog headset.
4. Press the Turn On softkey to enable wideband for the analog headset.
5. Press the Turn Of f softkey to disable wideband for the analog headset.
6. Press the softkey to return to the Accessories screen.
Add Bluetooth Accessory
(For Cisco Unified IP Phone 9951 and 9971 only.)
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Applications
Before You Begin
Before you add a Bluetooth accessory, it must be discoverable by the phone. Look for a flashing LED
on a Bluetooth accessory as an indication that it is discoverable. For more information, see the
documentation from the Bluetooth accessory manufacturer.
1. Press the Applications button .
2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.)
3. Select Add Bluetooth Accessory.
The phone searches for discoverable accessories that are supported. When an accessory is found,
it is added to the list in the Adding Bluetooth Accessory screen.
4. Select the accessory and press the Connect softkey.
5. The phone automatically attempts to connect the accessory using a Bluetooth device PIN of
“0000.” If your accessory requires a different PIN and the Adding PIN screen appears, enter the
PIN for your accessory.
When the connection is completed, the Bluetooth active icon appears on the phone screen
header and a checkmark appears next to the connected accessory.
Delete Bluetooth Accessory
(For Cisco Unified IP Phone 9951 and 9971 only.)
1. Press the Applications button .
2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.)
3. Select a Bluetooth accessory and press the Delete softkey.
The Bluetooth accessory will be disconnected (if it was connected) and removed from the
Accessories list.
Connect Bluetooth Accessory
(For Cisco Unified IP Phone 9951 and 9971 only.)
Before You Begin
Before you can connect a Bluetooth accessory, it must be already added as an accessory to the phone.
1. Press the Applications button .
2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.)
3. Select a Bluetooth accessory and press the Connect softkey.
When the connection is completed, the Bluetooth active icon appears on the phone screen
header and a checkmark appears next to the connected accessory.
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Disconnect Bluetooth Accessory
(For Cisco Unified IP Phone 9951 and 9971 only.)
1. Press the Applications button .
2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.)
3. Select a Bluetooth accessory and then press the Disconnect softkey.
WLAN Sign in
Before you can access the WLAN network, you must sign in. Your system administrator sets up your
phone for wifi connectivity. For information about enabling the WLAN Sign in on your phone and the
various WLAN security modes available on your phone, see your system administrator.
Sign in for WLAN
1. Press the Applications button .
2. Select WLAN Sign in. (Use the Navigation pad and Select button to scroll and select.)
Press the Sign in softkey.
Change WLAN Sign in
1. Press the Applications button .
2. Select WLAN Sign in. (Use the Navigation pad and Select button to scroll and select.)
3. Press the Select button and from the keypad, enter a user ID.
Use the softkey to delete what is in the User ID field. Use the keypad to enter a user ID.
4. Press the down arrow on the Navigation pad to enter a password.
5. Press the Select button and from the keypad, enter a password.
Press the Sign in softkey.
Running Applications
You can view the applications that are running on your phone, including those that are not under
Applications menu: for example, Directories.
View Running Applications
1. Press the Applications button .
2. Select Running Applications. (Use the Navigation pad and Select button to scroll and select.)
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Applications
The phone displays a list of applications running on the phone including those that are not under
the Application menu.
3. Press the Exit softkey to return to the Applications screen.
Switch to a Running Application
1. Press the Applications button .
2. Select Running Applications. (Use the Navigation pad and Select button to scroll and select.)
3. Choose a running application and press the Switch To softkey to open and use the selected
application.
4. Press the Exit softkey to close the application.
Close a Running Application
1. Press the Applications button .
2. Select Running Applications. (Use the Navigation pad and Select button to scroll and select.)
3. Select a running application and press the Close App softkey to close the application.
–
Press the Close softkey to close the application without saving the changes.
–
Press the Cancel softkey to cancel the close application operations.
4. Press the Exit softkey to return back to the Applications screen.
Phone Information
Phone Information allows you to view the model information for your phone:
• Model Number
• IP Address
• Host Name
• Active Load
• Last Upgrade
• Active Server
• Stand-by-Server
View Phone Information
1. Press the Applications button .
2. Select Phone Information. (Use the Navigation pad and Select button to scroll and select.)
3. Press the Exit softkey to return back to the Applications screen.
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Administrator Settings
For information on accessing and changing the Administrator Settings, see your system administrator.
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Contacts
Phone Contacts
The Cisco Unified IP Phone 8961, 9951, and 9971 provide you with access to corporate and personal
contacts using these directories:
• Corporate Directory
• Personal Directory
You may see other directories listed in Contacts. For more information, see your system administrator.
Corporate Directory
The corporate directory contains corporate contacts that you can access on your phone. Your system
administrator sets up and maintains the directory.
You can dial calls from your corporate directory:
• When you are not on another call.
• When you are on another call.
Search for and Dial a Contact
1. Press the Contacts button .
2. Select Corporate Directory. (Use the Navigation pad and Select button to scroll and select.)
3. Select one or all of these search criteria to search for a co-worker:
–
First Name
–
Last Name
4. Enter the search criteria information, press the Submit softkey, and select a contact.
5. To dial, perform any of these actions:
–
Press the Dial softkey.
–
Press the Select button.
–
From the keypad, press the number that is displayed in the upper right-hand corner of the
contact label.
–
Press the Speakerphone button .
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–
Press the Headset button .
–
Pick up the handset.
Search for and Dial a Contact While on a Call
1. Press the Contacts button .
2. Select Corporate Directory. (Use the Navigation pad and Select button to scroll and select.)
3. Select one or both of these search criteria to search for a co-worker:
–
First Name
–
Last Name
4. Enter the search criteria information and press the Search softkey.
5. Press the Dial softkey. The first call gets automatically put on hold while the second call gets
dialed.
Personal Directory
The personal directory contains a list of your personal contacts. You can assign fast-dial codes to your
personal directory entries for fast dialing.
There are two ways you can set up and maintain your personal directory:
• Phone—Using your phone, you can:
–
Set up and use Personal Directory
–
Assign and use fast-dial codes
• User Options Web Pages—Using User Options web pages, you can also set up and use your
personal directory.
Related Topics
User Options, page 93
Personal Directory Options
From your phone, you can use personal directory options to:
• Sign in and out
• Add an entry
• Search for an entry
• Dial a number
• Delete an entry
• Edit an entry
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Contacts
Sign In and Out of Personal Directory
1. Press the Contacts button .
2. Select Personal Directory. (Use the Navigation pad and Select button to scroll and select.)
3. Enter your user ID and PIN (provided by your system administrator), then press the Submit
softkey.
4. Select Log Out.
5. Press the Select softkey.
6. Press the OK softkey to sign out.
You are automatically logged out after a certain amount of time. This time limit can vary. For more
information, see your system administrator.
Add a Personal Directory Entry
1. Press the Contacts button .
2. Sign in to Personal Directory.
3. Select Personal Address Book; the Search for an entry screen displays.
4. Press the Submit softkey.
5. Press the New softkey (you may need to press the More softkey first).
6. Enter the nickname information (you can also enter a name).
7. Press the Phones softkey and enter the phone numbers.
Include any required access codes such as a 9 or 1.
8. Press the Submit softkey to add the entry to your personal directory.
Search for an Entry in Personal Directory
1. Press the Contacts button .
2. Sign in to Personal Directory.
3. Select Personal Address Book.
4. Select one, all, or none of these criteria to search for an entry:
–
Last Name
–
First Name
–
Nickname
5. Enter the search criteria information, then press the Submit softkey. The name displays.
Dial a Number from Personal Directory
1. Press the Contacts button .
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2. Sign in to Personal Directory.
3. Select Personal Address Book and search for an entry.
4. Select the personal address book entry that you want to dial.
5. Press the Dial softkey.
Delete a Personal Directory Entry
1. Press the Contacts button .
2. Sign in to Personal Directory.
3. Select Personal Address Book and search for an entry.
4. Press the Select softkey.
5. Press the Edit softkey.
6. Press the Delete softkey (you may need to press the More softkey first).
7. Press the OK softkey to confirm the deletion.
Edit a Personal Directory Entry
1. Press the Contacts button .
2. Sign in to Personal Directory.
3. Select Personal Address Book and search for an entry.
4. Press the Select softkey.
5. Press the Edit softkey.
6. Modify the entry information.
7. Press the Phones softkey to modify a phone number.
8. Press the Update softkey.
Fast-Dial Codes with Personal Directory
Using the phone, you can:
• Assign a fast-dial code to a Personal Directory entry
• Place a call using a fast-dial code
• Delete a fast-dial code
Assign a Fast-Dial Code to a Personal Directory Entry
1. Press the Contacts button .
2. Sign in to Personal Directory. (Use the Navigation pad and Select button to scroll and select.)
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Contacts
3. Select Personal Address Book.
4. Enter the name information and press the Submit softkey.
5. Press the Select softkey, then press the FastDial softkey.
6. Select a number and press the Select softkey.
7. Scroll to an unassigned fast-dial index (you may have to press the Next softkey to get to more
fast-dial indexes).
8. Press the Select softkey.
Place a Call Using a Fast-Dial Code
1. Press the Contacts button .
2. Sign in to Personal Directory.
3. Select Personal Fast Dials and scroll to a fast-dial code (you may have to press the Next softkey
to get to more fast-dial codes).
4. Select the fast-dial code you want to dial and press the Dial softkey.
Delete a Fast-Dial Code
1. Press the Contacts button .
2. Sign in to Personal Directory.
3. Select Personal Fast Dials and search for a fast-dial code.
4. Select the fast-dial code that you want to delete and press the Remove softkey (you may need to
press the More softkey first).
5. Select the index to delete.
6. Press the Remove softkey.
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Messages
Voice Messages
Voice messages are stored on your voicemail system. Your company determines the voicemail system
your phone uses.
You can:
• Personalize your voicemail
• Check for voice messages
• Listen to voice messages
Personalize Your Voicemail
Press the Messages button , then follow the voice prompts.
Check for Voice Messages
Check for voice messages in any of these ways:
• Look for a solid red light on your handset.
You can set up the visual message waiting lamp using your User Options Web pages.
• Look for a Message icon on a line label.
The red background indicates that there are new voice messages.
When you select a line with a Message icon, a Voicemail icon displays on the right side of the
phone screen.
Depending on your voicemail system, you might see a count of your new voice messages on the
Message icon and Voicemail icon .
If there are more than 99 new voice messages, the message count is replaced by a plus (+) sign.
If call forwarding is set up on a line that has new voice messages, the Call Forward icon
replaces the Message icon on the line label.
• Listen for a stutter tone (if available) from your handset, headset, or speakerphone when you place
a call.
The stutter tone is line-specific. You hear it only when using the line that has new voice messages.
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You can set up audible message waiting tones using your User Options Web pages.
Related Topics
• Change the Audible Voice Message Indicator Setting Per Line, page 96
• Change the Voice Message Indicator Setting Per Line, page 95
Listen to Voice Messages
1. To listen to voice messages, do one of the following:
• Press the Messages button .
• Select a line with a Message icon , and:
–
Press the Session button next to the Voicemail icon .
–
Or, on a Cisco Unified IP Phone 9971 touchscreen, press the Voicemail icon .
2. Follow the prompts to listen to your voice messages.
After you listen to your new voice messages, the message indicators are updated on the phone
screen. If there are no new voice messages, the Message icon is removed from the line label, and
the Voicemail icon is removed from the right side of the phone screen.
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Calling Features
Feature Buttons and Softkeys
Depending upon how your system administrator sets up your phone, some features included in this
guide might not be available to you.
This table provides information about some of the features that are available on softkeys, some that
are available on dedicated feature buttons, and some that are set up by your system administrator on
programmable feature buttons.
Dedicated
Feature
Feature Name
All Calls X
Answer X
Call Back X X
Call Forward All X X
Call Park X X
Call Park Line Status X
Call Pickup X
Call Pickup Line Status X
Conference X X
Divert X
Do Not Disturb X
Group Pickup X
Hold X
Hunt Groups X
Intercom X
Button
Programmable
Feature
Button Softkey
(available while
on a conference
only)
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Dedicated
Feature
Feature Name
Malicious Call Identification
(MCID)
Meet Me X
Mobile Connect X
Mute X
Other Pickup X
Privacy X
Quality Reporting Tool (QRT) X
Redial X X
Speed Dial X X
Speed Dial Line Status X
Tran s f er X X
Button
Programmable
Feature
Button Softkey
X
All Calls
(available during
a transfer only)
All Calls allows you to view a list, sorted in chronological order (oldest first), of all active calls on all
of your phone lines.
This feature is recommended for users who have multiple lines and/or share lines with other users.
With the All Calls view:
• All active calls are displayed on one place, making it easy to view and interact with calls on any
line.
• When you go off-hook, your primary line is used to dial, which helps prevent inadvertent use of
a shared line for dialing.
• You can press the flashing amber session button to answer a ringing call on any line; you do not
need to first select the line with the ringing call before answering it.
Your system administrator sets up the All Calls button depending on your call-handling needs and
work environment.
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Calling Features
View All Calls on Your Phone
Press the All Calls button.
All active calls from all the lines on your phone are displayed in chronological order, oldest to newest.
Answer
Answer allows you to answer the oldest call that is available on all line appearances on your phone,
including Hold Reversion and Park Reversion calls that are in an alerting state. Incoming calls are
always given priority over Held or Park Reversion calls.
Your system administrator sets up the Answer button depending on your call-handling needs and work
environment. This feature is typically set up for users who have multiple lines.
Answer Your Oldest Call First
To answer the oldest incoming call first, press the Answer button.
Auto Answer
Auto Answer prompts your phone to automatically answer incoming calls after one ring.
Your system administrator sets up Auto Answer to work with either your speakerphone or headset.
Auto Answer with Your Headset
If Auto Answer with Headset is active and configured, the Headset button is illuminated and
headset connected, incoming call is answered with the headset. Otherwise, calls ring normally and you
must manually answer them. To keep the Headset button illuminated, use buttons and softkeys
(instead of the Headset button) to place and end calls. Your administrator has to set headset as the
default audio path for auto answer.
Auto Answer with Your Speakerphone
Keep the handset in the cradle and the Headset button unlit. Otherwise, calls ring normally and
you must manually answer them.
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Barge
The barge feature allows you to add yourself to non-private calls on a shared line. You can convert the
call into a conference and add new participants.
Add Yourself to a Call on a Shared Line
Press the red line button for the shared line. You are added to the call.
Call Back
Call Back allows you to receive an audio and visual notification on your phone when a busy or
unavailable party becomes available.
Call Back, which is available as a softkey, may also be available as a feature button. See your system
administrator for additional information.
Set up a Call Back Notification
1. Press the Callback softkey while listening to the busy tone or ring sound.
A confirmation screen displays on the phone.
2. Press the Exit softkey to exit the confirmation screen, if desired.
Your phone alerts you when the line is free.
3. Press the Dial softkey to place the call again, if desired.
Call Forward All
Call Forward All allows you to forward calls from any line on your phone to another number.
You can set up Call Forward All directly on your phone for any line. To set up Call Forward All
remotely, go to your User Options web pages.
There are two types of call forwarding features that your system administrator might set up on
your phone:
• Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.
• Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No
Coverage)—Applies to certain calls that you receive, according to conditions, and is accessible
only from your User Options web pages.
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Calling Features
When forwarding calls from your phone:
• Enter the call forward target number exactly as you would dial it from your phone. For example,
enter an access code or the area code, if necessary.
• Call forwarding is phone-line specific. If a call reaches you on a line where call forwarding is not
enabled, the call will ring as usual.
• Your system administrator can set up other call forward options that:
–
Allow calls placed from the call forward target number to your phone to ring through, rather
than be forwarded.
–
Prevent you from creating a call forward loop or exceeding the maximum number of links in
a call forwarding chain.
Related Topics
Set Up Call Forwarding Per Line, page 95
Forward Calls on Your Phone
1. On any idle line from which you want to forward your calls, press the Forward All softkey.
2. Enter a phone number, or select an entry from the Call History list. (Depending on how your
voicemail system is set up, you may be able to press the Messages button to forward all calls
to voicemail.)
Visual confirmation displays for a few seconds to confirm the number to which your calls will be
forwarded.
3. To verify that your calls are forwarded, look for:
–
A Forward All icon in the line label.
–
The forwarding information in the header.
4. To cancel call forwarding, press the Forward Off softkey.
To set up conditional call forwarding, go to your User Options Web pages.
Call Park
Call Park allows you to use your phone to park (temporarily store) a call, which you can then retrieve
from another phone
There are two ways you can park a call:
• Park—Allows you to park an active call that you answered on your phone, and retrieve it using
another phone in the Cisco Unified Communications Manager system.
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(for example, a phone at a co-worker’s desk or in a conference room).
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• Directed Call Park—Allows you to park and retrieve an active call in two different ways:
–
Assisted Directed Call Park—Allows you to park an active call by pressing a feature button,
which your system administrator sets up as a speed dial line.
With this type of directed call, you can monitor the status of the line (in-use, idle, or Do Not
Disturb) using Line Status indicators.
–
Manual Directed Call Park—Allows you to park an active call by transferring it to a Directed
Call number, which your system administrator sets up.
You retrieve the call at another phone by dialing a park retrieval prefix number (provided by
your system administrator), then dialing the Directed Call number you used to park the call.
Your system administrator sets up either the Directed Call Park or Park feature on your phone, but
not both.
Related Topics
Line Status, page 83
Park and Retrieve a Call Using Park
1. During a call, press the Park softkey or button, then hang up.
Your phone displays the number where the system parked the call. The parked call is put on hold,
and you can press the Resume softkey to resume the call on your phone.
2. From any other Cisco Unified IP Phone in your network, enter the number where the call is parked
to retrieve the call.
If you do not retrieve the call within a certain amount of time (set by your system administrator)
you will receive an alert tone, at which time you can:
–
Press the Answer softkey to answer the call on your phone.
–
Retrieve the call from another phone.
If you fail to retrieve or answer the call within a specified amount of time, the call is redirected to
another destination (set up by your system administrator), such as voicemail. If the call gets
redirected, it can no longer be retrieved by using Call Park.
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Calling Features
Park and Retrieve a Call Using Assisted Directed Call Park
1. During a call, press a Directed Call Park button displaying an idle Line Status indicator.
2. Retrieve the call, from any other Cisco Unified IP Phone in your network as follows:
a. Enter the park retrieval prefix.
b. Dial the Directed Call number.
For example, if the park retrieval prefix is “99” and the Directed Call number is “1234”, enter
991234.
If you do not retrieve the call within a certain amount of time (set by your system administrator)
you will receive an alert tone, at which time you can:
–
Press the Resume softkey to resume the call on your phone.
–
Retrieve the call from another phone.
If you fail to retrieve or resume the call within a specified amount of time, the call is directed to
another destination (set up by your system administrator), such as voicemail.
Park and Retrieve a Call Using Manual Directed Call Park
1. During a call, press the Tran s fe r button .
2. Enter the Directed Call number where you will park the call.
3. Press Tra n sf er again to finish parking the call, then hang up.
4. Retrieve the call, from any other Cisco Unified IP Phone in your network as follows:
a. Enter the park retrieval prefix.
b. Dial the Directed Call number.
For example, if the park retrieval prefix is “99” and the Directed Call number is “1234”, enter
991234.
If you do not retrieve the call within a certain amount of time (set by your system administrator)
you will receive an alert tone, at which time you can:
–
Press the Resume softkey to resume the call on your phone.
–
Retrieve the call from another phone.
If you fail to retrieve or resume the call within a specified amount of time, the call is directed to
another destination (set up by your system administrator), such as voicemail.
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Call Pickup
Call Pickup allows you to answer a call that is ringing on a co-worker’s phone by redirecting the call
to your phone.
You might use Call Pickup if you share call-handling tasks with co-workers.
There are three ways you can pick up a call:
• Pickup—Allows you to answer a call that is ringing on another phone within your call pickup
group.
If multiple calls are available for pick up, your phone picks up the oldest call first (the call that
has been ringing for the longest time).
• Group Pickup—Allows you to answer a call on a phone that is outside your call pickup group by:
–
Using a group pickup number (provided by your system administrator).
–
Dialing the ringing phone’s number.
• Other Pickup—Allows you to answer a call that is ringing on another phone within in your call
pickup group or in an associated call pickup group.
Your system administrator sets up the call pickup group you are in, and the call pickup softkeys
depending on your call-handling needs and work environment.
You can also monitor and pick up ringing calls using Line Status indicators if your system
administrator has set up Line Status indicators on speed-dial buttons for you. Line Status indicators
allow you to see if a line associated with a speed-dial button is idle, in-use, in a Do Not Disturb state,
or ringing.
Related Topics
Line Status Indicators, page 83
Answer a Call Using Pickup
1. Press the PickUp button to transfer a ringing call within your pickup group to your phone.
If you have multiple lines and want to pick up the call on a non-primary line, first press the desired
line button, then press PickUp.
If your phone supports auto-pickup, you are connected to the call.
2. If the call rings, press the Answer softkey to connect to the call.
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Answer a Call Using Group Pickup and a Group Pickup Number
1. Press the Group Pickup button to answer a call on a phone outside your pickup group.
If you have multiple lines and want to pick up the call on another line, first press the desired line
button, then press Group Pickup.
2. Enter the group pickup number.
If your phone supports auto-pickup, you are now connected to the call.
3. If the call rings, press the Answer softkey to connect to the call.
Answer a Call Using Group Pickup and a Phone Number
1. Press the Group Pickup button.
If you have multiple lines and want to pick up the call on a non-primary line, first press the desired
line button, then press Group Pickup.
2. Enter the number of the phone line with the call that you want to pick up. For example, if the call
is ringing on line 12345, enter 12345.
If your phone supports auto-pickup, you are now connected to the call.
3. If the call rings, press the Answer softkey to connect to the call.
Answer a Call Using Other Pickup
1. Press the OPickup button to transfer a call in your pickup group or in an associated group to your
phone.
If your phone supports auto-pickup, you are now connected to the call.
2. If the call rings, press the Answer softkey to connect to the call.
Call Waiting
Call Waiting provides cues to notify you that a new call is ringing on your phone when you are talking
on another call, including:
• A call waiting tone (single beep)
• An amber flashing line button
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Respond to a Call Waiting Notification
To answer the ringing call, press the flashing amber session button or press the Answer softkey to
answer the call. You can also use the Navigation pad and scroll to the call and press the Select button
to answer it. Your phone puts the original call on hold automatically and connects the ringing call.
• If the call is on a different line, you must first press the line button or the All Calls button, if
available, to display the ringing session and then answer the call.
• If the call is on the same line and not visible, as there are many calls, then you must scroll to display
the sessions.
• If a programmable feature button is set up by your system administrator to answer calls, you can
press the feature button to answer a ringing call, regardless of the line of the call or the line that
is currently visible. The phone automatically switches the line to display the call.
Conference
Conference allows you to talk simultaneously with multiple parties.
When you are talking on a call, use Conference to dial another party and add them to the call.
If you have multiple phone lines, you can alternately use Conference to combine two calls across two
lines. For example, if you have a call on Line 1 and a call on Line 2, you can combine the calls into a
conference.
As the conference host, you can remove individual participants from the conference. The conference
ends when all of the participants hang up.
Add Another Party to Your Call to Create a Conference
1. Start with a connected call that is not on hold.
2. Press the Conference button and do one of the following:
–
Enter the phone number for the party you want to add and press the Call softkey.
–
Press a Speed Dial button.
–
Press the Speed Dial softkey and enter a speed dial number, then press the Speed Dial
softkey again.
–
Press the Active Calls softkey and select a call.
–
Select a call from the Call History.
3. Wait for the party to answer (or skip to step 4 while the call is ringing).
4. Press the Conference button or the Conference softkey.
The conference begins.
Repeat these steps to add more parties, if desired.
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Join Calls Together in a Conference
1. Start with two connected calls.
2. Make sure that one of the calls is active (not on hold). If both calls are on hold, resume one call.
3. Press the Conference button .
4. Press the line button for the other (held) call.
5. If the held call is on another line:
a. Press the Active Calls softkey.
b. Choose a call from the list.
c. Press the Conference softkey.
The conference begins. (The conference is established on the line that had the active call.)
Swap Between Calls Before Completing a Conference
After calling a new conference participant, but before adding the participant to the conference, press
the Swap softkey to toggle between the two calls. This allows you to consult privately with the party
or parties on each call before combining the calls into a conference.
View Conference Participants
While in a conference, press the Show Details softkey to view a list of participants.
Remove Conference Participants
1. While in a conference, press the Show Details softkey.
2. Highlight the participant that you want to remove, then press the Remove softkey.
Divert
Divert allows you to send an active or ringing call to your voicemail system or to a predetermined
phone number (set up by your system administrator).
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Divert a Call
Divert a call in any of these ways:
• To redirect an incoming (ringing) call while on another call, use the Navigation pad to
highlight the incoming call and then press the Divert softkey. (Otherwise pressing the Divert
softkey will redirect the current, active call.)
You can silence the incoming (ringing) call by pressing the Volu me button down once,
and then let the incoming call go to the target number (voicemail or predetermined number set up
the system administrator).
• To redirect an incoming call while not on a call, press the Divert softkey.
• To redirect a held call, first resume the call and then press the Divert softkey.
Do Not Disturb
Do Not Disturb (DND) allows you to turn off either:
• The ringer on your phone.
• The ringer and any visual notification that you have an incoming call.
When DND is enabled, your incoming calls are forwarded to another number, such as your
voicemail, if it is set it up, and the call is not saved or listed in your Call History.
The DND feature affects all the lines on a phone. However it does not affect Intercom or 911 calls.
Your system administrator sets up a line button on your phone for DND with the ringer and visual
notifications off by default. However, you can change your DND options from your User Options web
pages.
Related Topics
User Options, page 93
Turn DND On and Off
1. Press the DND button to turn on DND.
Visual confirmation displays briefly.
2. Press the button again to turn off DND.
Visual confirmation displays briefly.
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Extension Mobility
Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your
own. After you sign in to EM, the phone adopts your user profile, including your phone lines, features,
established services, and web-based settings. Your system administrator sets up EM for you.
Enable Extension Mobility
1. Press the Applications button .
2. Select Extension Mobility (name may vary).
3. Enter your user ID and PIN (provided by your system administrator).
4. If prompted, select a device profile.
(Running applications also appear in the Running Applications window.)
5. To sign out, press the Applications button .
6. Select Extension Mobility (name may vary).
7. When prompted to sign out, press the Ye s softkey.
Fast Dial
Fast Dial allows you dial a phone number from the Fast Dial service on your phone. Before you can
use Fast Dial on your phone, you must set up Fast Dial on your User Options Web pages.
Related Topics
Fast Dials, page 102
Place a Call with a Fast-Dial Button
(Before you can use Fast Dial on your phone, you must set up Fast Dial on your User Options Web
pages.)
1. Press the Fast-Dial button.
2. Sign in to Personal Directory.
3. Select Personal Fast Dials.
4. Select a fast-dial code and then press the Dial softkey.
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Hold
Hold allows you to put an active call into a held state. Your phone allows one active call at a time;
other calls are put on hold.
Hold and Resume a Call
1. To put a call on hold, press the Hold button .
The Hold icon displays and the line button breathes green.
2. To resume the highlighted call, do one of these:
–
Press the pulsing green session button
–
Press the call session on the phone display (applicable for Cisco Unified IP Phone 9971 only)
–
Press the Resume softkey
–
Press the Select button in the Navigation pad
Swap Between Holding and Active Calls
You can use session buttons to swap between holding and connected calls. For example, if you have a
held call and an active call, pressing the Session button for the held call resumes that call and places
the other call on hold automatically.
Put a Call on Hold by Answering a New Call
If you are already on a call and receive a new call, answering the new call puts the first call on hold
automatically.
You can answer the new call by:
• Pressing the flashing amber session button or press the session button on the touchscreen
(applicable for Cisco Unified IP Phone 9971 only).
• Navigating to the new call by using the Navigation pad and either pressing the Answer softkey or
the Select button.
Determine if a Shared Line is on Hold
Look for a pulsing red line button and the hold icon . When these indicators display, a call on the
shared line has been put on hold remotely by the other user.
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Remote Hold
With the Remote Hold feature, when you place a call on hold while using a shared line, the line button
pulses green and the phone displays the Hold icon . When another phone places a call on hold, the
line button pulses red and the phone displays the Remote Hold icon.
Hold Reversion
Hold Reversion notifies you when a call is left on hold.
A Hold Reversion notification is similar to a new call notification and includes these cues:
• Single ring, repeating at intervals
• Flashing amber line button
• Flashing message indicator on the handset
• Visual notification on the phone screen
Respond to a Hold Reversion Notification
Press the flashing amber line button or the Answer softkey to resume the call from hold.
Hunt Groups
Hunt groups are used to share the call load in organizations that receive a large number of incoming
calls.
Your system administrator sets up a hunt group with a series of directory numbers. When the first
directory number in the hunt group is busy, the system hunts for the next available directory number
in the group, then directs the call to that phone.
If you are a member of a hunt group, you can sign in to a hunt group when you want to receive calls,
and you can sign out of the group when you want to prevent calls from ringing on your phone.
Sign In and Out of a Hunt Group
1. Press the Hunt Group button to sign in.
Visual confirmation displays briefly.
2. Press the button again to sign out.
Signing out of a hunt group does not prevent non-hunt group calls from ringing your phone.
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Intercom
Intercom allows you to place and receive one-way calls using a dedicated or dialable intercom line.
When you place an intercom call, the recipient’s phone auto-answers with mute activated (whisper
mode) and broadcasts your message through the recipient’s speakerphone, or through the headset or
handset, if one of these devices is active.
After receiving the intercom call, the recipient can initiate two-way audio (connected mode) to allow
for further conversation.
Place a Dedicated Intercom Call
1. Press the Intercom button.
Your phone enters whisper mode until the recipient accepts the intercom call. If you are on an
active call, that call is placed on hold.
2. Listen for the intercom alert tone, then begin speaking.
3. Press the Intercom button to end the call.
Place a Dialable Intercom Call
1. Press the Intercom button.
2. Enter the intercom code.
Your phone enters whisper mode until the recipient accepts the intercom call. If you are on an
active call, that call is placed on hold.
3. Listen for the intercom alert tone, then begin speaking.
4. Press the Intercom button to end the call.
Receive an Intercom Call
1. You will receive a message on your phone screen and an audible alert, and your phone answers
the intercom call with mute activated. You can handle the intercom call in one of these ways:
–
Listen to the intercom caller in whisper mode. (Any current call activity you are already
engaged in continues simultaneously.) In whisper mode, the intercom caller cannot hear you.
–
Press the active Intercom button to switch to connected mode. In connected mode, you can
speak to the intercom caller.
2. Press the Intercom button to end the call.
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Line Status
Line Status indicators allow you to view the state of a phone line that is associated with a speed-dial
button.
Your system administrator sets up Line Status indicators on your phone.
Line Status Indicators
Line Status indicators show the state of a line.
Icon Indicator
Line is in use.
Line is idle.
Line is ringing. (Only for Call Pickup.)
Line is in a Do Not Disturb (DND) state.
Line Status indicators can be set up on speed-dial buttons by your system administrator and can be
used with these features:
• Speed Dial—Allows you to monitor the status of (and dial) a specific number on a
speed-dial button. (If the monitored line is unavailable, the Line Status button changes to a normal
speed-dial button.)
• Directed Call Park—Allows you to monitor the line status of (and dial) a Directed Call Park
number on a speed-dial button.
• Call Pickup—Allows you to monitor the line status of (and pick up a ringing call on) a ringing call
on a speed-dial button.
Your system administrator can also set up your phone to play an audible alert when a call is
ringing on the monitored line.
Related Topics
• Call Park, page 71
• Call Pickup, page 74
• Speed Dial, page 89
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Malicious Call Identification
Malicious Call Identification (MCID) allows you to identify an active call as suspicious, which initiates
a series of automated tracking and notification messages.
Trace a Suspicious Call
Press the Malicious Caller ID button to send a silent notification message to your system administrator.
When the silent notification message is sent, your phone provides both a visual and audible
confirmation.
Meet Me
Meet Me allows you to call a predetermined number at a scheduled time to host or join a conference.
The conference begins when the host connects. Participants who call the conference before the host
has joined hear a busy tone and must dial again.
The conference ends when all participants hang up; the conference does not automatically end when
the host disconnects.
Host a Meet-Me Conference
1. Obtain a Meet-Me phone number from your system administrator.
2. Distribute the Meet-Me phone number to participants.
3. When you are ready to start the meeting, go off-hook to get a dial tone, then press the
Meet Me button.
4. Dial the Meet-Me phone number.
Join a Meet-Me Conference
Dial the Meet-Me phone number (provided by the conference host).
If you hear a busy tone, the host has not yet joined the conference. In this case, try your call again.
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Mobile Connect
Mobile Connect allows you to use your mobile phone to handle calls associated with your desk phone
number.
To set up Mobile Connect, use the User Options web pages to set up remote destinations and create
access lists to allow or block calls from specific phone numbers from being passed to the remote
destinations.
When you enable Mobile Connect:
• Your desk phone and remote destinations receive calls simultaneously.
• When you answer the call on your desk phone, the remote destinations stop ringing, are
disconnected, and display a missed call message.
• When you answer the call on one remote destination, the other remote destinations and desk
phone stop ringing, are disconnected, and a missed call message is shown on the other remote
destinations.
Related Topics
• Create an Access List, page 105
• Add a New Remote Destination, page 104
Turn On or Off Mobile Connect to All Your Remote Destinations From Your Desk Phone
1. Press the Mobility button to display the current remote destination status (Enabled or Disabled).
2. Press the Select button to change the status.
3. Press the Exit softkey.
Related Topics
Add a New Remote Destination, page 104
Switch an In-Progress Call on Your Desk Phone to a Mobile Phone
1. Press the Mobility button.
2. Select Send call to mobile.
3. Answer the in-progress call on your mobile phone.
The desk phone line button turns red and handset icons and the calling party number appear on
the phone display. You cannot use the same phone line for any other calls, but if your desk phone
supports multiple lines, you can use another line to make or receive calls.
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Switch an In-Progress Call From a Mobile Phone to Your Desk Phone
1. Select a line on your desk phone.
2. Hang up the call on your mobile phone to disconnect the mobile phone, but not the call.
3. Press the Resume softkey on your desk phone within five to 10 seconds and start talking on the
desk phone.
Mute
Mute allows you to block audio input for your handset, headset, and speakerphone, so that you can
hear other parties on the call but they cannot hear you.
Mute Your Phone
1. Press the Mute button to turn Mute on.
Visual confirmation displays.
2. Press the Mute button again to turn Mute off.
On-hook Dialing
On-hook dialing allows you to enter a phone number before getting a dial tone and to complete the
call by going off-hook.
Dial a Number On-hook
1. Enter or speed-dial a phone number.
When you dial on-hook, the On-Hook Dialing screen displays.
2. Press Call after entering digits. If you are specifying an Abbreviated Dial, enter the abbreviated
number and then press Speed Dial.
3. Go off hook.
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Privacy
Privacy allows you to prevent others who share your line from seeing information about your calls.
Privacy applies to all shared lines on your phone. If you have multiple shared lines and Privacy is
enabled, others cannot view any of your shared lines.
If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared
line as usual.
Related Topics
Shared Lines, page 88
Enable Privacy on a Shared Line
1. Press the Privacy button to enable the feature.
Visual confirmation displays on your phone screen for as long as the feature is enabled.
2. Press the button again to turn off the feature.
Quality Reporting Tool
Your system administrator may temporarily configure your phone with the Quality Reporting Tool
(QRT) to troubleshoot performance problems. Depending on configuration, use the QRT to:
• Immediately report an audio problem on a current call.
• Select a general problem from a list of categories and choose reason codes.
Report Problems on Your Phone
1. Press the Quality Reporting Tool button.
2. Select the item that most closely matches your problem. (Use the Navigation pad and Select button
to scroll and select.)
3. Press the Select softkey.
The information is sent to your system administrator.
Redial
Redial allows you to call the most recently dialed phone number by pressing a button.
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Redial a Number
Press the Redial softkey.
To place the call on a specific phone line, get a dial tone on that line, then press the Redial softkey.
Shared Lines
Shared lines allow you to use one phone number for multiple phones.
If you share a line with a co-worker:
• When a call comes in on the shared line:
–
Your phone rings and the line button flashes amber.
–
Your co-worker’s phone rings and the line button flashes amber and either you or your
co-worker can answer the call.
• When your co-worker has a call on the shared line:
–
The Shared Line button on your phone appears solid red to indicate that the line is in-use
remotely.
–
Also, the co-worker’s call displays on your screen (unless your co-worker has Privacy enabled)
• If you put the call on hold:
–
Your line button pulses green
–
Your co-worker’s line button pulses red.
When the line flashes red, your co-worker can pick up the call.
• You or co-worker can join a call on the shared line using the Barge feature. Barge converts the call
into a conference. To barge, press the red session button for the remote in-use call on the shared
line.
Related Topics
• Privacy, page 87
• Hold, page 80
Silent Monitoring and Recording
The Silent Monitoring and Recording feature allows you to monitor and record calls if desired. Your
system administrator enables this feature, which can be set up for automatic recording of all calls or
recording of calls on a per-call basis.
Users may hear notification tones during call monitoring and recording. By default, the person who
monitors the call and records it (if also configured) does not hear the notification tones.
For more information, see your system administrator.
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Speed Dial
Speed-dial features allow you to place a call by pressing a button or entering a code. Before you can
use speed-dial features on your phone, you must set up speed-dial on your User Options Web pages.
Depending on setup, your phone can support these speed-dial features:
• Speed-Dial Buttons—Allow you to quickly dial a phone number from one or more line buttons set
up for speed dialing.
If your system administrator has set up the Line Status feature, you can monitor the status of a
speed-dial line by using the line status indicators.
• Speed-Dial Codes—Allow you to dial a phone number from a code (sometimes referred to as
abbreviated dialing).
Related Topics
• Speed Dial on the Web, page 97
• Line Status Indicators, page 83
Place a Call with a Speed-Dial Button
Before you can use speed-dial buttons on your phone, you must set up speed dial on your User Options
Web pages.
To place a call, press a speed-dial button on the left side of your phone.
Place a Call with a Speed-Dial Code
Before you can use speed-dial codes on your phone, you must set up the codes on your User Options
Web pages.
Use a Speed-Dial Code On-hook
Enter the speed-dial code and press the Speed Dial softkey.
Use a Speed-Dial Code Off-hook
1. Go off-hook and press the Speed Dial softkey.
2. Enter the speed-dial code and press the Speed Dial softkey again to complete the call.
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Transfer
Transfer allows you to redirect a connected call from your phone to another number:
• You can redirect a single call to another number that you specify.
• You can also connect two calls on one line or two different lines to each other (without remaining
on the line yourself).
Before completing a transfer procedure, you can press the Release button or Cancel softkey to cancel
the transfer or you can press the Swap softkey to toggle between calls, which allows you to speak
privately with each party.
Transfer a Call to Another Number
1. Start with an active call (not on hold).
2. Press the Transf e r button and do one of the following to enter the transfer recipient’s
phone number:
–
Press the pulsing green session button of a held call (right side).
–
Enter the transfer recipient’s phone number.
–
Scroll to a Call History record and press the Call softkey.
–
Press a speed-dial button.
–
Press the Speed Dial softkey, enter a speed-dial number or highlight the number you want to
call, and press the Speed Dial softkey again.
–
Press the Active Calls softkey and select a held call. (The transfer completes immediately.)
3. Press the Tran sf er button or the Tra ns fe r softkey.
(You do not have to wait for the recipient to answer to complete the transfer.)
The transfer is complete.
Swap Between Calls Before Completing a Transfer
After you connect to the transfer recipient—but before you transfer a call to this party—you can press
the Swap softkey to toggle between the two calls. This allows you to consult privately with the party
on each call before you complete the transfer.
Web Dialer
Web Dialer allows you to click-to-dial contacts from the Cisco Unified CM Directory. Your system
administrator sets up this feature for you.
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