Cisco Systems CP9951CCAMK9 User Manual

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager

Americas Headquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 527-0883

7.1(3) (SIP)

Your Phone 1

Cisco Unified IP Phone 8961 1

Phone Connections 1 Footstand 4 Phone Display Viewing Angle 5

Change Display Viewing Angle 5 Buttons and Hardware 5 Phone Screen 10

Phone with Single Line 10

Phone with Multiple Lines 11

Phone Screen Navigation and Item Selection 14 Power-Save Mode 15 Handset Rest 15

Cisco Unified IP Phone 9951 16

Phone Connections 16 Bluetooth 19 Footstand 20 Phone Display Viewing Angle 21

Change Display Viewing Angle 21 Buttons and Hardware 21 Phone Screen 26

Phone with Single Line 26

Phone with Multiple Lines 27

Phone Screen Navigation and Item Selection 30 Power-Save Mode 31 Handset Rest 31

Cisco Unified IP Phone 9971 32

Phone Connections 32 Wireless Connection and Bluetooth 35

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) iii

Footstand 36 Phone Display Viewing Angle 37

Change Display Viewing Angle 37 Buttons and Hardware 37 Phone Screen 42

Phone with Single Line 42

Phone with Multiple Lines 43

Phone Screen Navigation and Item Selection 45 Power-Save Mode 47 Phone Display Cleaning 47 Handset Rest 48

Applications 49

Phone Applications 49

Call History 49

View Call History 50

View Call Record Details 50

Filter Call History 50

Dial From Call History 50

Edit Number From Call History 51

Clear Call History 51

Delete Call Record From Call History 51 Preferences 51

Ringtones 52

Wallpaper 52

Brightness 52

Bluetooth 53 Accessories 53

View Accessories List 53

View Accessory Details 54

Set Up Wideband for Analog Headset 54

Add Bluetooth Accessory 54

Delete Bluetooth Accessory 55

Connect Bluetooth Accessory 55

Disconnect Bluetooth Accessory 56

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WLAN Sign in 56

Running Applications 56

View Running Applications 56 Switch to a Running Application 57 Close a Running Application 57

Phone Information 57

View Phone Information 57

Administrator Settings 58

Contacts 59

Phone Contacts 59

Corporate Directory 59

Search for and Dial a Contact 59 Search for and Dial a Contact While on a Call 60

Personal Directory 60

Personal Directory Options 60 Fast-Dial Codes with Personal Directory 62

Messages 65

Voice Messages 65

Personalize Your Voicemail 65 Check for Voice Messages 65 Listen to Voice Messages 66

Calling Features 67

Feature Buttons and Softkeys 67 All Calls 68

View All Calls on Your Phone 69

Answer 69

Answer Your Oldest Call First 69

Auto Answer 69

Auto Answer with Your Headset 69 Auto Answer with Your Speakerphone 69

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) v

Barge 70

Add Yourself to a Call on a Shared Line 70

Call Back 70

Set up a Call Back Notification 70

Call Forward All 70

Forward Calls on Your Phone 71

Call Park 71

Park and Retrieve a Call Using Park 72 Park and Retrieve a Call Using Assisted Directed Call Park 73 Park and Retrieve a Call Using Manual Directed Call Park 73

Call Pickup 74

Answer a Call Using Pickup 74 Answer a Call Using Group Pickup and a Group Pickup Number 75 Answer a Call Using Group Pickup and a Phone Number 75 Answer a Call Using Other Pickup 75

Call Waiting 75

Respond to a Call Waiting Notification 76

Conference 76

Add Another Party to Your Call to Create a Conference 76 Join Calls Together in a Conference 77 Swap Between Calls Before Completing a Conference 77 View Conference Participants 77 Remove Conference Participants 77

Divert 77

Divert a Call 78

Do Not Disturb 78

Turn DND On and Off 78

Extension Mobility 79

Enable Extension Mobility 79

Fast Dial 79

Place a Call with a Fast-Dial Button 79

Hold 80

Hold and Resume a Call 80 Swap Between Holding and Active Calls 80

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Put a Call on Hold by Answering a New Call 80 Determine if a Shared Line is on Hold 80 Remote Hold 81

Hold Reversion 81

Respond to a Hold Reversion Notification 81

Hunt Groups 81

Intercom 82

Place a Dedicated Intercom Call 82 Place a Dialable Intercom Call 82 Receive an Intercom Call 82

Line Status 83

Line Status Indicators 83

Malicious Call Identification 84

Trace a Suspicious Call 84

Meet Me 84

Host a Meet-Me Conference 84 Join a Meet-Me Conference 84

Mobile Connect 85

Turn On or Off Mobile Connect to All Your Remote Destinations From Your Desk Phone 85 Switch an In-Progress Call on Your Desk Phone to a Mobile Phone 85 Switch an In-Progress Call From a Mobile Phone to Your Desk Phone 86

Mute 86

Mute Your Phone 86

On-hook Dialing 86

Dial a Number On-hook 86

Privacy 87

Enable Privacy on a Shared Line 87

Quality Reporting Tool 87

Report Problems on Your Phone 87

Redial 87

Redial a Number 88 Shared Lines 88

Silent Monitoring and Recording 88

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) vii

Speed Dial 89

Place a Call with a Speed-Dial Button 89 Place a Call with a Speed-Dial Code 89

Use a Speed-Dial Code On-hook 89 Use a Speed-Dial Code Off-hook 89

Transfer 90

Transfer a Call to Another Number 90 Swap Between Calls Before Completing a Transfer 90

Web Dialer 90

Use Web Dialer with Cisco Directory 91 Use Web Dialer with Another Online Corporate Directory 91 Set Up, View, or Change Web Dialer Preferences 91 Sign Out of Web Dialer 92

User Options 93

User Options Web Pages 93

Device 94

Select a Device From the User Options Web Pages 94 Customize Do Not Disturb Options 94 Line Settings 95

Set Up Call Forwarding Per Line 95 Change the Voice Message Indicator Setting Per Line 95 Change the Audible Voice Message Indicator Setting Per Line 96 Change the Ring Settings Per Line 96 Change or Create a Line Text Label for Your Phone Display 96

Speed Dial on the Web 97

Set Up Speed-Dial Buttons 97 Set Up Speed-Dial Codes 97

Phone Services 97

Subscribe to a Service 98 Search for Services 98 Change or End Services 98 Change a Service Name 99 Add a Service to an Available Programmable Feature Button 99

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User Settings 99

Change Your Browser Password 99

Change Your PIN 100

Change the Language for Your User Options Web Pages 100

Change the Language for Your Phone Display 100 Directory 100 Personal Address Book 101

Add a New PAB Entry 101

Search for a PAB Entry 101

Edit a PAB Entry 101

Delete a PAB Entry 101

Assign a Feature Button for Personal Address Book 102 Fast Dials 102

Assign a Feature Button for Fast Dial 102

Assign a Fast Dial Code to a PAB Entry 103

Assign a Fast Dial Code to a Phone Number Without Using a PAB Entry 103

Search for a Fast Dial Entry 103

Edit a Fast Dial Phone Number 103

Delete a PAB Entry 104 Mobility Settings 104

Add a New Remote Destination 104

Create an Access List 105 Plugins 106

Access Plugins 106

Accessories 107

Phone Accessories 107

USB Devices 107 Cisco Unified IP Color Key Expansion Module 108

Features of the Cisco Unified IP Color Key Expansion Module 109

Place a Call on the Expansion Module 111

Configure Buttons 111

Adjust the Brightness 111 Bluetooth Headsets 111

Bluetooth Wireless Headset Performance 112

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) ix

FAQs and Troubleshooting 113

Frequently Asked Questions 113

Troubleshooting Tips 115

Personal Directory 116 User Options 116

Product Safety, Security, Accessibility, and Related Information 117

Safety and Performance Information 117

Power Outage 117 External Devices 117

Bluetooth Wireless Headsets Performance 118

FCC Compliance Statements 118

FCC Part 15.21 Statement 118 FCC RF Radiation Exposure Statement 118

FCC Receivers and Class B Digital Statement 118 Cisco Product Security 119

Accessibility Features 119

Vision Impaired and Blind Accessibility Features 119

Hearing Impaired Accessibility Features 122

Mobility Impaired Accessibility Features 126 Additional Information 128

Warranty 129

Cisco One-Year Limited Hardware Warranty Terms 129

Index 131

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Your Phone

Cisco Unified IP Phone 8961

The Cisco Unified IP Phone 8961 provides these features:

• Phone connections

• Footstand

• Phone-display viewing angle

• Buttons and hardware

• Phone screen

• Power-save mode

• Handset rest

Phone Connections

Your system administrator can help you connect your phone to the corporate IP telephony network.

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 1

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ComputerNetwork

DC adapter port (DC48V)

AC-to-DC power supply (optional)

AC power wall plug (optional)

Network port (10/100/1000 SW) with

IEEE 802.3af and 802.3at power enabled

Computer port (10/100/1000 PC)

Handset port

Analog headset port (headset optional)

Anti-theft security lock connector

(lock optional)

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Your Phone

USB port

Note Each USB port supports a maximum of five supported and nonsupported devices that are

connected to the phone. Each device connected to the phone is included in the maximum device count. For example, your phone can support five USB devices (such as three Cisco Unified IP Color Key Expansion modules, one hub, and one other standard USB device) on the side port and five additional standard USB devices on the back port. (Many third-party USB products count as several USB devices.) For more information, see your system administrator.

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 3

Cisco Unified IP Color Key Expansion Module connector

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Footstand

If your phone is placed on a table or desk, connect the footstand to the back of the phone.

Insert the curved connectors into the

lower slots.

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Lift the footstand until the connectors

snap into the upper slots.

Your Phone

Phone Display Viewing Angle

The viewing angle of the phone display can be adjusted according to your preference.

Change Display Viewing Angle

Hold the handset and cradle with your left hand, hold the right side of the bezel (to the right of the display) with your right hand, and then move your hands back and forth in opposite directions to adjust the angle. (The Cisco Unified IP Phone 9971 is shown for illustrative purposes.)

Buttons and Hardware

Your phone provides quick access to your phone lines, features, and call sessions:

• Use the feature buttons (on the left) to view calls on a line or access features such as speed dial or All Calls.

• Use the call session buttons (on the right) to perform tasks such as making a call, answering a call, or resuming a held call. Each call on your phone is associated with a session button.

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Phone screen Shows information about your phone, including directory number, call

information (for example caller ID, icons for an active call or call on hold) and available softkeys.

Session buttons Each represents a call session and takes the default action for that

session. For example, pressing the session button for a ringing call answers the call, while pressing the session button for a held call resumes the call.

Color LEDs reflect the call state. LEDs can flash (blink on and off rapidly), pulse (alternately dim and brighten), or appear solid (glow without interruption).

• Flashing amber —Ringing call. Pressing this button answers the call.

• Solid green —May be a connected call or an outgoing call that is not yet connected. If the call is connected, pressing this button displays the call details or the participants of a conference call. If the call is not yet connected, pressing this button ends the call.

• Pulsing green —Held call. Pressing this button resumes the held call.

• Solid red —Shared line in-use remotely. Pressing this button allows you to barge in on the call (if Barge is enabled).

• Pulsing red —Shared line call put on hold remotely. Pressing this button resumes the held call.

Icons next to the session buttons indicate an action for that session. For example, pressing the session button with a Missed Calls icon displays your missed calls, and pressing the session button with a Voicemail icon accesses your voice messaging system.

(The position of the session buttons can be reversed with the position of the programmable feature buttons on phones that use a locale with a right-to-left reading orientation, such as Hebrew and Arabic.)

Softkey buttons Allow you to access the softkey options (for the selected call or menu

item) displayed on your phone screen.

Your Phone

Back button Returns to the previous screen or menu.

Release button Ends a connected call or session.

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 7

Navigation pad and

Select button

Conference button Creates a conference call.

Hold button Places a connected call on hold.

Transfer button Transfers a call.

Keypad Allows you to dial phone numbers, enter letters, and choose menu

Speakerphone button Selects the speakerphone as the default audio path and initiates a new

Mute button Toggles the microphone on or off during a call. When the microphone

The four-way Navigation pad allows you to scroll through menus, highlight items, and move within a text input field.

The Select button (center of the Navigation pad) allows you to select a highlighted item.

The Select button is lit (white) when the phone is in power-save mode.

items (by entering the item number).

call, picks up an incoming call, or ends a call. During a call, the button is lit green.

The speakerphone audio path does not change until a new default audio path is selected (for example, by picking up the handset).

If external speakers are connected, the Speakerphone button selects them as the default audio path.

is muted, the button is lit red.

Headset button Selects the headset as the default audio path and initiates a new call,

picks up an incoming call, or ends a call. During a call, the button is lit green.

A headset icon in the phone screen header line indicates the headset is the default audio path. This audio path does not change until a new default audio path is selected (for example, by picking up the handset).

Volume button Controls the handset, headset, and speakerphone volume (off-hook)

and the ringer volume (on-hook).

Silences the ringer on the phone if an incoming call is ringing.

Messages button Auto-dials your voicemail system (varies by system).

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Applications button Opens/closes the Applications menu. Depending on how your system

administrator sets up the phone, use it to access applications such as call history, preferences, and phone information.

Contacts button Opens/closes the Contacts menu. Depending on how your system

administrator sets up the phone, use it to access personal directory, corporate directory, or call history.

Phone display Can be positioned to your preferred viewing angle.

Programmable feature

buttons

Handset with light strip The handset light strip lights up to indicate a ringing call (flashing red)

Each corresponds to a phone line, speed dial, and calling feature.

Pressing a button for a phone line displays the active calls for that line.

If you have multiple lines, you may have an All Calls button that displays a consolidated list of all calls from all lines (oldest at the top). Then, it is recommended that you keep your phone in the All Calls view.

Color LEDs indicate the line state:

• Amber —Ringing call on this line

• Green —Active or held call on this line

• Red —Shared line in-use remotely

(The position of the programmable feature buttons can be reversed with the position of the session buttons on phones that use a locale with a right-to-left reading orientation, such as Hebrew and Arabic.)

or a new voice message (steady red).

Your Phone

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 9

Phone Screen

The way that your system administrator set up your phone determines what is displayed on your phone screen.

Phone with Single Line

Line label Displays the line phone information.

Header Displays the date and time, and information (such as phone number) about

the selected line.

(If you are on a call and highlight the header instead of a call, the softkeys that display are the same as those that display when the phone is idle. This is useful, for example, if you want to access the Forward All or New Call softkeys while you are on a call.)

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Your Phone

Session button label

(for connected call)

Session button label

(for held call)

New Call icon Indicates you can press the corresponding session button to make a

Softkeys Softkey options for the selected (highlighted) call only.

Displays information (such as phone number and duration) about a connected call on the line.

Displays information (such as phone number and duration) about a held call on the line.

Pressing the corresponding session button resumes the held call.

new call.

If you select a different call (by pressing a feature button or the Navigation pad, or by answering a ringing call), the softkey options may change.

Phone with Multiple Lines

If you have multiple lines, it is recommended that you use the All Calls button to view all calls on all lines.

If you handle many calls at one time, it is recommended that you use the Answer button to answer the oldest incoming call without having to scroll down the call list and select the call.

For more information, see your system administrator.

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 11

Primary line label Displays information about the primary phone line.

Look for the blue icon on the line label to see which line is selected. In this case, the primary line is selected, and the information displayed is for the primary line only.

Header Displays the date and time, and information (such as phone number)

about the selected line.

Session label (with

Connected Call icon)

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Displays information (such as call status and duration) about a connected call associated with the selected line.

Your Phone

Session labels

(with Held Call icons)

Softkeys Softkey options for the selected call only.

Answer label Displays if your system administrator has assigned the Answer feature

Speed-dial label Displays if you or your system administrator assigned a speed dial to

Nonprimary line labels Display calls and information about nonprimary phone lines.

All Calls label Displays if the All Calls feature is enabled. Pressing the corresponding

Display information (such as call status and duration) about held calls associated with the selected line.

Calls are displayed on the right side of the phone screen from the oldest (at the top) to the newest.

Pressing the session button next to a Held Call icon resumes the held call for that session.

If you select a different call (by pressing a feature button or the Navigation pad, or by answering a ringing call), the softkey options may change.

to the programmable feature button.

Pressing this label or the corresponding button answers the oldest incoming call without having to scroll down the call list and select the call.

the programmable feature button. This is useful if you tend to have more than five active calls on your phone.

button displays all calls on all lines.

Calls are displayed on the right side of the phone screen from the oldest (at the top) to the newest.

When you are on a call, pressing All Calls once selects the current call or the first call on the list; pressing All Calls twice selects the header. With the header selected, the softkeys that display are the same as those that display when the phone is idle. This is useful, for example, if you have multiple calls on your phone and want to access the New Call softkey.

Using the All Calls feature is recommended highly if you have multiple lines on your phone.

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 13

Phone Screen Navigation and Item Selection

Task Action Example

Scroll to highlight an item. Press the Navigation pad. Highlight a call from the missed

call list.

Select an item by number. Press the corresponding number

on the keypad.

Select an item using the Select button.

Navigate to a submenu.

(A right arrow (>) next to the menu item indicates that a submenu exists.)

Select a line to use a calling feature (when the line is idle).

Select a line to use a calling feature (when the line has one or more active calls).

Press the Select button (at the center of the Navigation pad).

Highlight the menu item and press the item number on the keypad.

Or press the down arrow on the Navigation pad and then press the Select button.

Press the line button.

Indicators of your line selection include:

• The selected line is displayed on the phone screen header.

• Color of the icon (on the line label) changes to blue.

Press the line button twice.

Indicators of your line selection include:

• The selected line is displayed on the phone screen header.

• Color of the icon (on the line label) changes to blue.

Press 2 to select the second item in the Applications menu.

Highlight the Preferences application and press the Select button.

Highlight the Network Setup menu, then press 1 to open the submenu.

Press the line button and then press the Forward All softkey to forward calls on that line.

Press the line button twice and then press the Forward All softkey to forward calls on that line.

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Your Phone

Power-Save Mode

Depending on how your system administrator set up your phone, the phone display may go into a power-save mode (the phone screen appears blank and the Select button is lit white).

To turn on the phone display, press any button or pick up the handset.

Handset Rest

Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle.

Remove the handset from the cradle and pull the plastic tab from the handset rest.

Rotate the tab 180 degrees.

Hold the tab between two fingers, with the corner notches facing you.

Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension

protrudes from the top of the rotated tab. Return the handset to the handset rest.

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 15

Cisco Unified IP Phone 9951

The Cisco Unified IP Phone 9951 provides these features:

• Phone connections

• Bluetooth

• Footstand

• Phone-display viewing angle

• Buttons and hardware

• Phone screen

• Power-save mode

• Handset rest

Phone Connections

Your system administrator can help you connect your phone to the corporate IP telephony network.

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193117

ComputerNetwork

Your Phone

DC adapter port (DC48V)

AC-to-DC power supply (optional for the

network port connection but required for a

Handset port

Analog headset port (headset optional)

wifi connection)

AC power wall plug (optional)

Network port (10/100/1000 SW) with

USB port

Anti-theft security connector (lock optional)

IEEE 802.3af and 802.3at power enabled

Computer port (10/100/1000 PC)

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 17

USB port

Cisco Unified IP Phone Expansion

Module 7917 connector

Note Each USB port supports a maximum of five supported and nonsupported devices that are

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Speaker port for output to optional

external speakers

Microphone port for input from

optional external microphone

Your Phone

Bluetooth

Your phone supports Bluetooth Class 2 technology when the headsets support Bluetooth. You can add and connect up to five Bluetooth headsets to your phone, but the last Bluetooth headset connected becomes the default for use with the phone.

Footstand

If your phone is placed on a table or desk, connect the footstand to the back of the phone.

Insert the curved connectors into the

lower slots.

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Lift the footstand until the connectors

snap into the upper slots.

+ 118 hidden pages

Cisco Systems CP9951CCAMK9 User Manual

Contents

Your Phone

Cisco Unified IP Phone 8961

Phone Connections

Footstand

Phone Display Viewing Angle

Change Display Viewing Angle

Buttons and Hardware

Phone Screen

Phone with Single Line

Phone with Multiple Lines

Phone Screen Navigation and Item Selection

Power-Save Mode

Handset Rest

Cisco Unified IP Phone 9951

Phone Connections

Bluetooth

Footstand