Cisco CP7970GRF User Manual
Cisco Unified IP Phone 7970 Series
Phone Guide for
Cisco Unified
Communications Manager 7.0
(SCCP and SIP)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Common Phone Tasks
Softkey Definitions
View online help on
phone
Place a call Go off-hook before or
Redial a number Press Redial.
Switch to handset
during a call
Switch to speaker or
headset during a call
Mute your phone Press .
Use your call logs Press to choose a
Edit a number Press EditDial, << or >>.
Hold/resume a call Press Hold or Resume.
Transfer call to new
number
Place an intercom call Press intercom button,
Start a standard (ad
hoc) conference call
Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are
registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates
in the United States and certain other countries. All other trademarks
mentioned in this document or Website are the property of their respective
owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (0705R)
© 2008 Cisco Systems, Inc. All rights reserved.
Press .
after dialing a number.
Pick up the handset.
Press or , then
hang up the handset.
call log. To dial, highlight
a listing and go off-hook.
Press Tra ns fer, enter the
number, then press
Transfer again.
enter a number if
necessary, and speak after
you hear the tone.
Press more > Confrn, dial
the participant, then press
Confrn again.
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QUICK REFERENCE
Cisco Unified IP Phone
7970 Series for
Cisco Unified
Communications
Manager 7.0
(SCCP and SIP)
Softkey Definitions
Phone Screen Icons
Button Icons
Common Phone Tasks
AbbrDial Dial using a speed dial index
number
Answer Answer a call
Back Return to the previous Help topic
Barge Add yourself to a call on a shared
line
CallBack Receive notification when a busy
extension becomes available
Cancel Cancel an action or exit a screen
without applying changes
cBarge Add yourself to a call on a shared
line and establish a conference
CFwdALL Setup/cancel call forwarding
Clear Delete records or settings
Close Close the current window
ConfList View conference participants
Confrn Create a conference call
Delete Remove characters to the right of
the cursor when using EditDial
Details
(SCCP only)
Dial Dial a phone number
DirTrfr
(SCCP only)
DND Turn on/off Do Not Disturb
EditDial Edit a number in a call log
EndCall Disconnect the current call or the
Erase Reset settings to their defaults
Exit Return to the previous screen
Open the Details record for a
multiparty call in the Missed Calls
and Received Calls logs
Transfer two calls to each other
(DND)
current intercom call
GPickUp Answer a call that is ringing in
another group or on another line
iDivert Send or redirect a call to a voice
message system
Join Join together existing calls to
create a conference
Links View related Help topics
Main Display the Help main menu
MeetMe Host a Meet-Me conference call
more Display additional softkeys
New Call Make a new call
OPickUp Answer a call that is ringing in an
associated group
Park Store a call using Call Park
PickUp Answer a call that is ringing on
QRT Submit call problems to the system
Redial Redial the most recently dialed
Remove Remove a conference participant
Resume Resume a call on hold
RMLstC Drop the last party added to a
Save Save the chosen settings
Search Search for a directory listing
Select Select a menu item or call
Transfer Transfer a call
Update Refresh content
VidMode
(SCCP only)
<< Delete entered characters
>> Move through entered characters
another phone in your group
administrator
number
conference call
Choose a video display mode
Phone Screen Icons
Call Forwarding enabled
Call on hold
Connected call
Incoming call
Off-hook
On-hook
Shared line in use
Message waiting
Authenticated call
Encrypted call
BLF- monitored line is in-use
BLF-monitored line is idle
BLF-monitored line is ringing (BLF
Pickup)
Speed-dial, call log, or directory
listing (line status unknown)
Line in Do Not Disturb (BLF feature)
Idle intercom line
One-way intercom call
Two-way intercom call
Handset in use
Headset in use
Speakerphone in use
Video enabled (SCCP only)
Feature assigned to button
Mobility assigned to button
Hold assigned to button
Conference assigned to button
Transfer assigned to button
Phone service URL assigned to
button
URL entry is ready to edit (SIP only)
Option selected
Feature enabled
Button Icons
Messages
Services
Help
Directories
Settings
Volume
Speaker
Mute
Headset
Contents
Getting Started 1
Using this Guide 1
Finding Additional Information 2
Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2
Safety and Performance Information 2
Cisco Product Security Overview 3
Accessibility Features 3
Connecting Your Phone 4
An Overview of Your Phone 7
Understanding Buttons and Hardware 7
Understanding Lines and Calls 10
Understanding Line and Call Icons 11
Understanding Touchscreen Features 12
Choosing Touchscreen Items 13
Cleaning and Maintaining the Touchscreen 13
Understanding Feature Buttons and Menus 14
Accessing the Help System on Your Phone 14
Understanding Feature Availability 15
Understanding SIP vs. SCCP 16
Basic Call Handling 17
Placing a Call—Basic Options 17
Placing a Call—Additional Options 18
Answering a Call 20
Ending a Call 21
Using Hold and Resume 22
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 iii
Using Mute 23
Switching Between Multiple Calls 23
Switching an In-Progress Call to Another Phone 24
Viewing Multiple Calls 24
Transferring Calls 25
Sending a Call to a Voice Message System 26
Forwarding Calls to Another Number 26
Using Do Not Disturb 28
Making Conference Calls 28
Using Conference Features 28
Using Conference 29
Using Join 30
Using cBarge 31
Using Meet-Me 31
Viewing or Removing Conference Participants 32
Placing or Receiving Intercom Calls 32
Advanced Call Handling 34
Speed Dialing 34
Picking Up a Redirected Call on Your Phone 35
Storing and Retrieving Parked Calls 36
Logging Out of Hunt Groups 37
Using a Shared Line 37
Understanding Shared Lines 37
Using Barge to Add Yourself to a Shared-Line Call 38
Understanding Barge Features 38
Using Barge Features 39
Preventing Others from Viewing or Barging a Shared-Line Call 39
Using BLF to Determine a Line State 40
Making and Receiving Secure Calls 41
Tracing Suspicious Calls 42
Prioritizing Critical Calls 42
Using Cisco Extension Mobility 44
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Managing Business Calls Using a Single Phone Number 44
Using a Handset, Headset, and Speakerphone 47
Using a Handset 47
Using a Headset 47
Using a Speakerphone 48
Using AutoAnswer with a Headset or Speakerphone 49
Changing Phone Settings 50
Customizing Rings and Message Indicators 50
Customizing the Touchscreen 51
Using Call Logs and Directories 52
Using Call Logs 52
Directory Dialing 54
Using Corporate Directory on Your Phone 54
Using Personal Directory on Your Phone 55
Accessing Voice Messages 58
Using the User Options Web Pages 59
Accessing Your User Options Web Pages 59
Configuring Features and Services on the Web 60
Using Personal Directory on the Web 60
Using Your Personal Address Book on the Web 60
Configuring Fast Dials on the Web 62
Using the Address Book Synchronization Tool 63
Setting Up Speed Dials on the Web 63
Setting Up Phone Services on the Web 65
Controlling User Settings on the Web 67
Controlling Line Settings on the Web 67
Setting Up Phones and Access Lists for Mobile Connect 70
Using Cisco WebDialer 72
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 v
Understanding Additional Configuration Options 74
Troubleshooting Your Phone 76
General Troubleshooting 76
Viewing Phone Administration Data 77
Using the Quality Reporting Tool 77
Cisco One-Year Limited Hardware Warranty Terms 79
Index 81
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Getting Started
Using this Guide
This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone’s capabilities or refer to the table below for
pointers to commonly used sections.
If you want to... Then...
Explore your phone on your own Press on the phone when you need assistance.
Review safety information See Safety and Performance Information, page 2.
Connect your phone See Connecting Your Phone, page 4.
Use your phone after it is installed Start with An Overview of Your Phone, page 7.
Learn what the button lights mean See Understanding Buttons and Hardware, page 7.
Learn about the touchscreen See Understanding Touchscreen Features, page 12.
Make calls See Placing a Call—Basic Options, page 17.
Put calls on hold See Using Hold and Resume, page 22.
Mute calls See Using Mute, page 23.
Transfer calls See Transferring Calls, page 25.
Make conference calls See Making Conference Calls, page 28.
Set up speed dialing See Speed Dialing, page 34.
Share a phone number See Using a Shared Line, page 37.
Use your phone as a speakerphone See Using a Handset, Headset, and Speakerphone, page 47.
Change the ring volume or tone See Changing Phone Settings, page 50.
View your missed calls See Using Call Logs, page 52.
Listen to your voice messages See Accessing Voice Messages, page 58.
See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide.
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 1
Finding Additional Information
You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at
this URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html
You can access the Cisco website at this URL:
http://www.cisco.com/
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
You can access the most current Licensing Information at this URL:
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.htm
l
Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials
(SCCP phones only)
Cisco Unified IP Phone 7900 Series eLearning tutorials use audio and animation to demonstrate basic
calling features. You can access eLearning tutorials online (for several phone models) from your
personal computer. Look for the eLearning tutorial (English only) for your phone model in the
documentation list at the following location:
http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html
Safety and Performance Information
Refer to these sections for information about the impact of power outages and other devices on your
Cisco Unified IP Phone.
Power Outage
Your accessibility to emergency service through the phone is dependent on the phone being powered.
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.
Using External Devices
The following information applies when you use external devices with the Cisco Unified IP Phone:
Cisco recommends the use of good quality external devices (such as headsets) that are shielded against
unwanted radio frequency (RF) and audio frequency (AF) signals.
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Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of the following actions:
• Move the external device away from the source of the RF or AF signals.
• Route the external device cables away from the source of the RF or AF signals.
• Use shielded cables for the external device, or use cables with a better shield and connector.
• Shorten the length of the external device cable.
• Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.
Caution In European Union countries, use only external speakers, microphones, and headsets that
are fully compliant with the EMC Directive [89/336/EC].
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors
and users are responsible for compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local
laws, return this product immediately.
Further information regarding U.S. export regulations may be found at
http://www.access.gpo.gov/bis/ear/ear_data.html.
Accessibility Features
A list of accessibility features is available upon request. You can find more information about Cisco
accessibility features at this URL:
www.cisco.com/go/accessibility
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 3
Connecting Your Phone
Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP
telephony network. If that is not the case, refer to the graphic and table below to connect your phone.
10
9
1
AUX
10/100/1000 SW 10/100/1000 PC
DC48V
3
2
5
4
DC adaptor port (DC48V)
1
AC-to-DC power supply
2
AC power cord
3
Network port (10/1001SW)
4
Access port (10/1001 PC)
5
1. Your phone may show 10/100/1000.
6
7
9
9
8
8
113951
Handset port
6
Headset port
7
External speaker port
8
Microphone port
9
Footstand button
10
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Removing the Hookswitch Clip (Required)
Before you use your phone, remove the hookswitch clip from the cradle area. With the clip removed,
the hookswitch lifts slightly when you pick up the handset.
185165
Adjusting the Handset Rest (Optional)
Cisco recommends adjusting the handset rest, particularly when wall-mounting the phones, as this will
ensure that the receiver will not readily slip out of the cradle. See the table below for instructions.
1 2 3
Set the handset aside and pull the square plastic tab from the handset rest.
1
Rotate the tab 180 degrees.
2
Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.
3
Return the handset to the handset rest.
Adjusting the Footstand (Optional)
To change the angle of the phone base, adjust the footstand while pressing the footstand button.
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 5
Registering with TAPS
After your phone is connected to the network, your system administrator might ask you to
auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used
either for a new phone or to replace an existing phone.
To register with TAPS, pick up the handset, enter the TAPS extension provided by your system
administrator, and follow the voice prompts. You might need to enter your entire extension, including
the area code. After your phone displays a confirmation message, hang up. The phone will re-start.
Headset Support
Although Cisco Systems performs limited internal testing of third-party headsets for use with the
Unified IP Phones, Cisco does not certify or support products from headset (or handset) vendors.
Cisco
Cisco recommends the use of good quality external devices, for example, headsets that are screened
against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of
these devices and their proximity to other devices such as mobile phones and two-way radios, some
audio noise or echo may still occur. An audible hum or buzz may be heard by either the remote party
or by both the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be
caused by a range of outside sources: for example, electric lights, electric motors, or large PC monitors.
Using External Devices, page 2, for more information.
See
Note In some cases, hum may be reduced or eliminated by using a local power cube or power
injector.
These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are
deployed means that there is not a single headset solution that is optimal for all environments.
Cisco recommends that customers test headsets in their intended environment to determine
performance before making a purchasing decision and deploying en masse.
Audio Quality Subjective to the User
Beyond the physical, mechanical and technical performance, the audio portion of a headset must
sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot
guarantee the performance of any headsets. However, a variety of headsets from leading headset
manufacturers have been reported to perform well with Cisco Unified IP Phones. See manufacturer’s
sites for details.
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An Overview of Your Phone
Your 7970 Series Cisco Unified IP Phone is a full-feature telephone that provides voice communication
over the same data network that your computer uses, allowing you to place and receive phone calls,
put calls on hold, transfer calls, make conference calls, and so on.
In addition to basic call-handling features, your 7970 Series Cisco Unified IP Phone can provide
enhanced productivity features that extend your call-handling capabilities. Depending on
configuration, your phone supports:
• Access to network data, XML applications, and web-based services.
• Online customizing of phone features and services from your Cisco Unified CM User Options web
pages.
• A comprehensive online help system that displays information on the phone screen.
Understanding Buttons and Hardware
You can use the graphic table below to identify buttons and hardware on your phone.
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 7
16 17
1
2
3
4
5
6
7
8
9
10
1112131415
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186428
Item Description For more information, see...
Programmable
1
buttons
Footstand button Allows you to adjust the angle of the phone
2
Display button Awakens the touchscreen from sleep mode or
3
Depending on configuration, programmable
buttons provide access to:
• Phone lines and intercom lines (line
buttons)
• Speed-dial numbers (speed-dial buttons,
including the BLF speed-dial feature)
• Web-based services (for example, a
Personal Address Book button)
• Call features (for example, a Privacy,
Hold, or Transfer button)
Buttons illuminate to indicate status:
Green, steady—Active call or
two-way intercom call
Green, flashing—Held call
Amber, steady—Privacy in use,
one-way intercom call, DND
active, or logged into Hunt Group
Amber, flashing—Incoming call or
reverting call
Red, steady—Remote line in use
(shared line or BLF status)
base.
disables it for cleaning.
No color—Ready for input
• Understanding
Touchscreen Features,
page 12
• Basic Call Handling,
page 17
• Speed Dialing, page 34
• Using a Shared Line,
page 37
• Using BLF to
Determine a Line State,
page 40
• Placing or Receiving
Intercom Calls, page 32
Adjusting the Footstand
(Optional), page 5
Cleaning and Maintaining
the Touchscreen, page 13
Green flashing—Disabled
Green steady—Sleep mode
Messages button Auto-dials your voice message service (varies
4
by service).
Directories button Opens/closes the Directories menu. Use it to
5
access call logs and directories.
Help button Activates the Help menu. Accessing the Help System
6
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 9
Accessing Voice Messages,
page 58
Using Call Logs, page 52
on Your Phone, page 14
Settings button Opens/closes the Settings menu. Use it to
7
change touchscreen and ring settings.
Services button Opens/closes the Services menu. Using the User Options
8
Volume button Controls the handset, headset, and
9
speakerphone volume (off-hook) and the
ringer volume (on-hook).
Speaker button Toggles the speakerphone on or off. When
10
the speakerphone is on, the button is lit.
Mute button Toggles the microphone on or off. When the
11
microphone is muted, the button is lit.
Headset button Toggles the headset on or off. When the
12
headset is on, the button is lit.
Navigation button Allows you to scroll through menus and
13
highlight items. When the phone is on-hook,
displays phone numbers from your Placed
Calls log.
Keypad Allows you to dial phone numbers, enter
14
letters, and choose menu items.
Softkey buttons Each activates a softkey option (displayed on
15
your touchscreen).
Changing Phone Settings,
page 50
Web Pages, page 59
Using a Handset, Headset,
and Speakerphone, page 47
Using a Handset, Headset,
and Speakerphone, page 47
Using Mute, page 23
Using a Handset, Headset,
and Speakerphone, page 47
Using Call Logs, page 52
Basic Call Handling,
page 17
Understanding Touchscreen
Features, page 12
Handset light strip Indicates an incoming call or new voice
16
message.
Touchscreen Shows phone features. Understanding Touchscreen
17
Accessing Voice Messages,
page 58
Features, page 12
Understanding Lines and Calls
To avoid confusion about lines and calls, refer to these descriptions:
• Lines—Each corresponds to a directory number or intercom number that others can use to call
you. Your phone can support up to eight lines. To see your phone lines, look at the right side of
your touchscreen. You have as many lines as you have directory numbers and phone line
.
icons
• Calls—Each line can support multiple calls. By default, your phone supports four connected calls
per line, but your system administrator can adjust this number according to your needs. Only one
call can be active at any time; other calls are automatically placed on hold.
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Understanding Line and Call Icons
Your phone displays icons to help you determine the line and call state.
Icon Line or call state Description
On-hook line No call activity on this line.
Off-hook line You are dialing a number or an outgoing call is ringing.
Connected call You are connected to the other party.
Ringing call A call is ringing on one of your lines.
Call on hold You have put the call on hold. See Using Hold and Resume, page 22.
Remote-in-use Another phone that shares your line has a connected call. See Using
a Shared Line, page 37.
Reverting call A holding call is reverting to your phone. See Using Hold and
Resume, page 22.
Authenticated call See Making and Receiving Secure Calls, page 41.
Encrypted call See Making and Receiving Secure Calls, page 41.
BLF- monitored
line is idle
BLF- monitored
line is in-use
BLF- monitored
line is ringing (BLF
Pickup)
Line in Do Not
Disturb (BLF)
Idle Intercom line The intercom line is not in use. See Placing or Receiving Intercom
One-way intercom
call
Two-way intercom
call
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 11
See Using BLF to Determine a Line State, page 40.
See Using BLF to Determine a Line State, page 40.
See Using BLF to Determine a Line State, page 40.
See Using BLF to Determine a Line State, page 40.
Calls, page 32.
The intercom line is sending or receiving one-way audio. See Placing
or Receiving Intercom Calls, page 32.
The recipient pressed the intercom line to activate two-way audio
with the caller. See
Placing or Receiving Intercom Calls, page 32.
Understanding Touchscreen Features
This is what your main touchscreen might look like with active calls and several feature menus open.
7
1
6
2
5
4
3
186429
Primary phone
1
line
Programmable
2
button
indicators
Softkey labels Each displays a softkey function. Softkey labels are touch-sensitive.
3
Status line Displays audio mode icons, status information, and prompts.
4
Call activity
5
area
Phone tab Indicates call activity. Press this tab to return to the call activity area, if needed.
6
Feature tabs Each indicates an open feature menu. Tabs are touch-sensitive. See
7
Displays the phone number (directory number) for your primary phone line.
Programmable buttons can serve as phone line buttons, intercom line
buttons, speed-dial buttons, phone service buttons, or phone feature buttons.
Icons and labels indicate how these buttons are configured. For an icon
reference, see the
the front of this guide.
Displays current calls per line, including caller ID, call duration, and call state
for the highlighted line (standard view). Items in this area are touch-sensitive.
Understanding Line and Call Icons, page 11, and Viewing Multiple Calls,
See
page 24.
Understanding Feature Buttons and Menus, page 14.
“Phone Screen Icons” section in the Quick Reference Card at
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Choosing Touchscreen Items
There are three ways to choose items on your phone’s touchscreen.
To choose a
touchscreen item...
By touch Press (or tap) touch-sensitive items on the touchscreen with your fingertip.
By item number Press the corresponding number on your keypad. For example, press 4 to
By scrolling Press the Navigation button to highlight an item. Press a softkey to finish the
Do this...
Use only your fingertip to press the touchscreen, as using any other objects
could damage the display. Be aware that pressing a phone number can cause the
phone to dial the number.
choose the fourth item in a menu.
action, or tap the item on the touchscreen with your fingertip.
Cleaning and Maintaining the Touchscreen
You can use the Display button to disable and enable the touchscreen. The Display button
illuminates to indicate changes in touchscreen status:
Green, steady—Touchscreen is in sleep mode
Green, flashing—Touchscreen is disabled
If you want to... Then...
Disable the touchscreen
for cleaning
Enable the touchscreen
(after disabling it)
Wake the touchscreen
from sleep mode
Caution Use only a soft, dry cloth to wipe the touchscreen. Do not use any liquids or powders on
the phone, as they can contaminate phone components and cause failures.
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 13
Press and hold for more than one second. flashes.
The screen remains disabled for about a minute, unless you enable it.
Press (flashing) and hold for more than one second.
Press the touchscreen or any button, or lift the handset.
After a period of inactivity (determined by your system administrator),
the touchscreen enters sleep mode to save power. In this mode, the
touchscreen appears blank and
remains lit.
Understanding Feature Buttons and Menus
Press a feature button to open or close a feature menu.
If you want to... Then...
Open or close a feature
menu
Press a feature button:
Messages
Services
Help
Directories
Settings
Scroll through a list or
menu
Go back one level in a
feature menu
Switch between open
feature menus
Press the Navigation button.
Press Exit. Pressing Exit from the top level of a menu closes the menu.
Press a feature tab on your touchscreen. Each feature menu has a
corresponding tab. The tab is visible when the feature menu is open.
Accessing the Help System on Your Phone
Your phone provides a comprehensive online help system. Help topics appear on the touchscreen.
If you want to... Then...
View the main menu Press on your phone and wait a few seconds for the menu to display.
Main menu topics include:
• About Your Cisco Unified IP Phone—Details about your phone
• How do I...?—Procedures for common phone tasks
• Calling Features—Descriptions and procedures for calling features
Learn about a softkey
or button
Learn about a menu item Press , then quickly press the menu item on the touchscreen. Or, press
Get help using Help Press . After a second or two, press again, or choose Help from
Press , then quickly press a softkey or button.
twice quickly with the menu item highlighted.
the main menu.
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Understanding Feature Availability
Depending on your phone system configuration, features included in this Phone Guide might not be
available to you or might work differently on your phone. Contact your support desk or system
administrator for information about feature operation or availability.
You can access many features either by using a softkey or by pressing a line button. You can configure
some features but your system administrator controls most of them.
Here are some details about using softkeys and line buttons to access features:
Feature Softkey Line Button Label and Icon
Call Back CallBack CallBack
Call Forward CFwdALL Forward All
Call Park Park Park
Call PickUp PickUp PickUp
Conference Confrn Conference
Conference List ConfList Conference List
Do Not Disturb DND Do Not Disturb
End Call EndCall End Call
Group Pickup GPickUp Group PickUp
Hold Hold Hold
Hunt Group HLog Hunt Group
Malicious Call Identification MCID Malicious Call ID
Meet Me Conferencing MeetMe MeetMe
Mobility Mobility Mobility
New Call New Call New Call
Other PickUp OPickUp Other PickUp
Quality Reporting Tool QRT Quality Reporting Tool
Redial Redial Redial
Remove Last Conference
Party
Tra n sfer Tra n sfer Tra ns f er
Video Mode Command VidMode Video
RmLstC Remove Last Participant
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 15
Understanding SIP vs. SCCP
Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation
Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this
configuration.
Phone features can vary depending on the protocol. This Phone Guide indicates which features are
protocol-specific. To learn which protocol your phone is using, you can ask your system administrator
or you can choose
> Model Information > Call Control Protocol on your phone.
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Basic Call Handling
You can perform basic call-handling tasks using a range of features and services. Feature availability
can vary; see your system administrator for more information.
Placing a Call—Basic Options
Here are some easy ways to place a call on your Cisco Unified IP Phone.
For more information,
If you want to... Then...
Place a call using the handset Pick up the handset and enter a number. An Overview of Your
Place a call using the
speakerphone
Place a call using a headset Press and enter a number. Or, if
Redial a number Press Redial to dial the last number, or
Place a call while another call
is active (using the same line)
Dial from a call log 1. Choose > Missed Calls,
Press and enter a number. Using a Handset,
is lit, press New Call and enter a number.
press the Navigation button (with the
phone idle) to see your Placed Calls.
1. Press Hold.
2. Press New Call.
3. Enter a number.
Received Calls, or Placed Calls.
2. Press the listing on the touchscreen.
see...
Phone, page 7
Headset, and
Speakerphone, page 47
Using a Handset,
Headset, and
Speakerphone, page 47
Using Call Logs, page 52
Using Hold and Resume,
page 22
Using Call Logs, page 52
Tips
• You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, then go
off-hook by lifting the handset, pressing the number on the touchscreen, or pressing Dial, , or
.
• When you pre-dial, your phone tries to anticipate the number you are dialing by displaying
matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a
number displayed with Auto Dial, press the number, or scroll to it and go off-hook.
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 17
• If you make a mistake while dialing, press << to erase digits.
• If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system
administrator for more information.
• Your phone might be set up for international call logging, which is indicated by a “+” symbol on
the call logs, redial, or call directory entries. See your system administrator for more information.
Placing a Call—Additional Options
You can place calls using special features and services that might be available on your phone. See your
system administrator for more information about these additional options.
If you want to... Then... For more information, see...
Place a call while another
call is active (using a
different line)
Speed dial a number Do one of the following:
Dial from a corporate
directory on your phone
Dial from a corporate
directory on your personal
computer using
WebDialer
Cisco
Use CallBack to receive
notification when a busy or
ringing extension is
available
See if a line associated with
a speed-dial, call record, or
directory listing is busy
before placing a call to that
line
1. Press for a new line. The first call
is automatically placed on hold.
2. Enter a number.
• Press (a speed-dial button).
• Use the Abbreviated Dial feature.
• Use the Fast Dial feature.
1. Choose > Corporate
Directory (name can vary).
2. Enter a name and press Search.
3. Highlight a listing and go off-hook.
1. Open a web browser and go to a
WebDialer-enabled corporate
directory.
2. Click the number that you want to
dial.
1. Press CallBack while listening to the
busy tone or ring sound.
2. Hang up. Your phone alerts you
when the line is free.
3. Place the call again.
Look for Busy Lamp Field indicators. Using BLF to Determine a
Using Hold and Resume,
page 22
Speed Dialing, page 34
Using Call Logs, page 52
Using Cisco WebDialer,
page 72
Your system administrator
Line State, page 40
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If you want to... Then... For more information, see...
Make a priority
(precedence) call (SCCP
phones only)
Dial from a Personal
Address Book (PAB) entry
Place a call using a billing or
tracking code (SCCP
phones only)
Place a call using your Cisco
Extension Mobility profile
Make a call from a mobile
phone using Mobile Voice
Access
Enter the MLPP access number, then
enter a phone number.
1. Choose > Personal
Directory to log in.
2. Choose Personal Address Book and
search for a listing.
1. Dial a number.
2. After the tone, enter a client matter
code (CMC) or a forced
authorization code (FAC).
Log in to the Cisco Extension Mobility
service on a phone.
1. Obtain your Mobile Voice Access
number and end-user PIN from your
system administrator.
2. Dial your assigned Mobile Voice
access number.
3. Enter your mobile phone number (if
requested) and PIN.
4. Press 1 to make a call to an
enterprise IP phone.
5. Dial a desktop phone number other
than your desktop phone number.
Prioritizing Critical Calls,
page 42
Using Personal Directory on
Your Phone, page 55
Your system administrator
Using Cisco Extension
Mobility, page 44
Managing Business Calls
Using a Single Phone
Number, page 44
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 19
If you want to... Then... For more information, see...
Place a call using Fast Dial
Place a call using your PAB
Note Before using this option, your
system administrator must
configure this feature and assign a
service URL to the line button.
Contact your system administrator
for more information.
1. Press the Fast Dial line button.
2. Scroll to or press the index number
to find the entry.
3. Press Dial.
Note Before using this option, your
system administrator must
configure this feature and assign a
service URL to the line button.
Contact your system administrator
for more information.
1. Press the PAB line button.
2. Access the contact and select the
number.
3. Press Dial.
Configuring Fast Dials on
the Web, page 62
Using Your Personal
Address Book on the Web,
page 60
Answering a Call
You can answer a call by lifting the handset, or you can use other options if they are available on your
phone.
If you want to... Then... For more information, see...
Answer with a headset Press , if unlit. Or, if is lit, press
Answer or (flashing).
Answer with the
speakerphone
Switch from a connected
call to answer a new call
Answer using call waiting Press Answer. Using Hold and Resume,
Send a call to a voice
message system
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Press , Answer, or (flashing). Using a Handset, Headset,
Press Answer or, if the call is ringing on
a different line, press (flashing).
Press iDivert. Sending a Call to a Voice
Using a Handset, Headset,
and Speakerphone, page 47
and Speakerphone, page 47
Using Hold and Resume,
page 22
page 22
Message System, page 26
If you want to... Then... For more information, see...
Auto-connect calls Use AutoAnswer. Using AutoAnswer with a
Headset or Speakerphone,
page 49
Retrieve a parked call on
another phone
Use your phone to answer
a call ringing elsewhere
Answer a priority call
(SCCP phones only)
Answer a call on your
mobile phone or other
remote destination
Use Call Park or Directed Call Park. Storing and Retrieving Parked
Calls, page 36
Use Call Pickup. Picking Up a Redirected Call
on Your Phone, page 35
Hang up the current call and press
Answer.
Set up Mobile Connect and answer your
phone.
When you enable Mobile Connect:
Your desktop and remote destinations
receive calls simultaneously.
When you answer the call on your
desktop phone, the remote destinations
stop ringing, are disconnected, and
display a missed call message.
When you answer the call on one remote
destination, the other remote
destinations stop ringing, are
disconnected, and a missed call message
is shown on the other remote
destinations.
Prioritizing Critical Calls,
page 42
Managing Business Calls
Using a Single Phone Number,
page 44
Tip
If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system
administrator for more information.
Ending a Call
To end a call, simply hang up. Here are some more details.
If you want to... Then...
Hang up while using the handset Return the handset to its cradle. Or press EndCall.
Hang up while using a headset Press . Or, to keep headset mode active, press EndCall.
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 21
If you want to... Then...
Hang up while using the speakerphone Press or EndCall.
Hang up one call, but preserve another
call on the same line
Press EndCall. If necessary, remove the call from hold first.
Using Hold and Resume
You can hold and resume calls. When you put a call on hold, the Hold icon appears next to the
caller ID and the corresponding line button flashes green .
If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts back to
ringing after a certain period of time. The “reverting” call remains on hold until you resume it or until
Hold Reversion times out.
Your phone indicates the presence of a reverting call by:
• Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).
• Briefly displaying a “Hold Reversion” message in the status bar at the bottom of the phone screen.
• Displaying the animated Hold Reversion icon next to the caller ID for the held call.
• Displaying a flashing amber line button (depending on the line state).
If you want to... Then...
Put a call on hold 1. Make sure the appropriate call is highlighted.
2. Press Hold.
Remove a call from
hold on the current line
Remove a call from
hold on a different line
1. Make sure the appropriate call is highlighted.
2. Press Resume.
1. Press the appropriate line button: or (flashing). Doing so might
cause a held call to resume automatically:
• If there is a reverting call on the line, that call will resume.
• If there is more than one reverting call on the line, the oldest
reverting call will resume.
• If a non-reverting held call is the only call on the line, it will
resume.
2. If necessary, scroll to the appropriate call and press Resume.
Tips
• Engaging the Hold feature typically generates music or a beeping tone.
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