Cisco CP7970GRF User Manual

Cisco Unified IP Phone 7970 Series
Phone Guide for

Cisco Unified
Communications Manager 7.0
(SCCP and SIP)

Americas Headquarters

Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: [phone]

800 553-NETS (6387)

Fax: [phone]

Common Phone Tasks

Softkey Definitions

View online help on
phone

Place a call Go off-hook before or

Redial a number Press Redial.

Switch to handset
during a call

Switch to speaker or
headset during a call

Mute your phone Press .

Use your call logs Press to choose a

Edit a number Press EditDial, << or >>.

Hold/resume a call Press Hold or Resume.

Transfer call to new
number

Place an intercom call Press intercom button,

Start a standard (ad
hoc) conference call

Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are
registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates
in the United States and certain other countries. All other trademarks
mentioned in this document or Website are the property of their respective
owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (0705R)

© 2008 Cisco Systems, Inc. All rights reserved.

Press .

after dialing a number.

Pick up the handset.

Press or , then
hang up the handset.

call log. To dial, highlight
a listing and go off-hook.

Press Tra ns fer, enter the
number, then press
Transfer again.

enter a number if
necessary, and speak after
you hear the tone.

Press more > Confrn, dial
the participant, then press
Confrn again.

OL-15895-01

QUICK REFERENCE

Cisco Unified IP Phone
7970 Series for
Cisco Unified
Communications
Manager 7.0
(SCCP and SIP)

Softkey Definitions

Phone Screen Icons

Button Icons

Common Phone Tasks

AbbrDial Dial using a speed dial index

number

Answer Answer a call

Back Return to the previous Help topic

Barge Add yourself to a call on a shared

line

CallBack Receive notification when a busy

extension becomes available

Cancel Cancel an action or exit a screen

without applying changes

cBarge Add yourself to a call on a shared

line and establish a conference

CFwdALL Setup/cancel call forwarding

Clear Delete records or settings

Close Close the current window

ConfList View conference participants

Confrn Create a conference call

Delete Remove characters to the right of

the cursor when using EditDial

Details

(SCCP only)

Dial Dial a phone number

DirTrfr

(SCCP only)

DND Turn on/off Do Not Disturb

EditDial Edit a number in a call log

EndCall Disconnect the current call or the

Erase Reset settings to their defaults

Exit Return to the previous screen

Open the Details record for a
multiparty call in the Missed Calls
and Received Calls logs

Transfer two calls to each other

(DND)

current intercom call

GPickUp Answer a call that is ringing in

another group or on another line

iDivert Send or redirect a call to a voice

message system

Join Join together existing calls to

create a conference

Links View related Help topics

Main Display the Help main menu

MeetMe Host a Meet-Me conference call

more Display additional softkeys

New Call Make a new call

OPickUp Answer a call that is ringing in an

associated group

Park Store a call using Call Park

PickUp Answer a call that is ringing on

QRT Submit call problems to the system

Redial Redial the most recently dialed

Remove Remove a conference participant

Resume Resume a call on hold

RMLstC Drop the last party added to a

Save Save the chosen settings

Search Search for a directory listing

Select Select a menu item or call

Transfer Transfer a call

Update Refresh content

VidMode

(SCCP only)

<< Delete entered characters

>> Move through entered characters

another phone in your group

administrator

number

conference call

Choose a video display mode

Phone Screen Icons

Call Forwarding enabled

Call on hold

Connected call

Incoming call

Off-hook

On-hook

Shared line in use

Message waiting

Authenticated call

Encrypted call

BLF- monitored line is in-use

BLF-monitored line is idle

BLF-monitored line is ringing (BLF
Pickup)

Speed-dial, call log, or directory
listing (line status unknown)

Line in Do Not Disturb (BLF feature)

Idle intercom line

One-way intercom call

Two-way intercom call

Handset in use

Headset in use

Speakerphone in use

Video enabled (SCCP only)

Feature assigned to button

Mobility assigned to button

Hold assigned to button

Conference assigned to button

Transfer assigned to button

Phone service URL assigned to
button

URL entry is ready to edit (SIP only)

Option selected

Feature enabled

Button Icons

Messages

Services

Help

Directories

Settings

Volume

Speaker

Mute

Headset

Contents

Getting Started 1

Using this Guide 1
Finding Additional Information 2

Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2
Safety and Performance Information 2
Cisco Product Security Overview 3
Accessibility Features 3

Connecting Your Phone 4

An Overview of Your Phone 7

Understanding Buttons and Hardware 7
Understanding Lines and Calls 10

Understanding Line and Call Icons 11
Understanding Touchscreen Features 12

Choosing Touchscreen Items 13

Cleaning and Maintaining the Touchscreen 13
Understanding Feature Buttons and Menus 14

Accessing the Help System on Your Phone 14
Understanding Feature Availability 15
Understanding SIP vs. SCCP 16

Basic Call Handling 17

Placing a Call—Basic Options 17
Placing a Call—Additional Options 18
Answering a Call 20
Ending a Call 21
Using Hold and Resume 22

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 iii

Using Mute 23
Switching Between Multiple Calls 23
Switching an In-Progress Call to Another Phone 24
Viewing Multiple Calls 24
Transferring Calls 25
Sending a Call to a Voice Message System 26
Forwarding Calls to Another Number 26
Using Do Not Disturb 28
Making Conference Calls 28

Using Conference Features 28

Using Conference 29
Using Join 30
Using cBarge 31
Using Meet-Me 31

Viewing or Removing Conference Participants 32

Placing or Receiving Intercom Calls 32

Advanced Call Handling 34

Speed Dialing 34
Picking Up a Redirected Call on Your Phone 35
Storing and Retrieving Parked Calls 36
Logging Out of Hunt Groups 37
Using a Shared Line 37

Understanding Shared Lines 37
Using Barge to Add Yourself to a Shared-Line Call 38

Understanding Barge Features 38
Using Barge Features 39

Preventing Others from Viewing or Barging a Shared-Line Call 39
Using BLF to Determine a Line State 40
Making and Receiving Secure Calls 41
Tracing Suspicious Calls 42
Prioritizing Critical Calls 42
Using Cisco Extension Mobility 44

iv OL-15895-01

Managing Business Calls Using a Single Phone Number 44

Using a Handset, Headset, and Speakerphone 47

Using a Handset 47
Using a Headset 47
Using a Speakerphone 48
Using AutoAnswer with a Headset or Speakerphone 49

Changing Phone Settings 50

Customizing Rings and Message Indicators 50
Customizing the Touchscreen 51

Using Call Logs and Directories 52

Using Call Logs 52
Directory Dialing 54

Using Corporate Directory on Your Phone 54
Using Personal Directory on Your Phone 55

Accessing Voice Messages 58

Using the User Options Web Pages 59

Accessing Your User Options Web Pages 59
Configuring Features and Services on the Web 60

Using Personal Directory on the Web 60

Using Your Personal Address Book on the Web 60
Configuring Fast Dials on the Web 62

Using the Address Book Synchronization Tool 63
Setting Up Speed Dials on the Web 63
Setting Up Phone Services on the Web 65
Controlling User Settings on the Web 67
Controlling Line Settings on the Web 67
Setting Up Phones and Access Lists for Mobile Connect 70
Using Cisco WebDialer 72

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 v

Understanding Additional Configuration Options 74

Troubleshooting Your Phone 76

General Troubleshooting 76
Viewing Phone Administration Data 77
Using the Quality Reporting Tool 77

Cisco One-Year Limited Hardware Warranty Terms 79

Index 81

vi OL-15895-01

Getting Started

Using this Guide

This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone’s capabilities or refer to the table below for
pointers to commonly used sections.

If you want to... Then...

Explore your phone on your own Press on the phone when you need assistance.

Review safety information See Safety and Performance Information, page 2.

Connect your phone See Connecting Your Phone, page 4.

Use your phone after it is installed Start with An Overview of Your Phone, page 7.

Learn what the button lights mean See Understanding Buttons and Hardware, page 7.

Learn about the touchscreen See Understanding Touchscreen Features, page 12.

Make calls See Placing a Call—Basic Options, page 17.

Put calls on hold See Using Hold and Resume, page 22.

Mute calls See Using Mute, page 23.

Transfer calls See Transferring Calls, page 25.

Make conference calls See Making Conference Calls, page 28.

Set up speed dialing See Speed Dialing, page 34.

Share a phone number See Using a Shared Line, page 37.

Use your phone as a speakerphone See Using a Handset, Headset, and Speakerphone, page 47.

Change the ring volume or tone See Changing Phone Settings, page 50.

View your missed calls See Using Call Logs, page 52.

Listen to your voice messages See Accessing Voice Messages, page 58.

See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide.

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 1

Finding Additional Information

You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at
this URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html

You can access the Cisco website at this URL:

http://www.cisco.com/

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

You can access the most current Licensing Information at this URL:

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.htm
l

Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials

(SCCP phones only)

Cisco Unified IP Phone 7900 Series eLearning tutorials use audio and animation to demonstrate basic
calling features. You can access eLearning tutorials online (for several phone models) from your
personal computer. Look for the eLearning tutorial (English only) for your phone model in the
documentation list at the following location:

http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html

Safety and Performance Information

Refer to these sections for information about the impact of power outages and other devices on your
Cisco Unified IP Phone.

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered.
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.

Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone:

Cisco recommends the use of good quality external devices (such as headsets) that are shielded against
unwanted radio frequency (RF) and audio frequency (AF) signals.

2 OL-15895-01

Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of the following actions:

• Move the external device away from the source of the RF or AF signals.

• Route the external device cables away from the source of the RF or AF signals.

• Use shielded cables for the external device, or use cables with a better shield and connector.

• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.

Caution In European Union countries, use only external speakers, microphones, and headsets that

are fully compliant with the EMC Directive [89/336/EC].

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors
and users are responsible for compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local
laws, return this product immediately.

Further information regarding U.S. export regulations may be found at

http://www.access.gpo.gov/bis/ear/ear_data.html.

Accessibility Features

A list of accessibility features is available upon request. You can find more information about Cisco
accessibility features at this URL:

www.cisco.com/go/accessibility

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 3

Connecting Your Phone

Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP
telephony network. If that is not the case, refer to the graphic and table below to connect your phone.

10

9

1

AUX

10/100/1000 SW 10/100/1000 PC

DC48V

3

2

5

4

DC adaptor port (DC48V)

1

AC-to-DC power supply

2

AC power cord

3

Network port (10/1001SW)

4

Access port (10/1001 PC)

5

1. Your phone may show 10/100/1000.

6

7

9

9

8

8

113951

Handset port

6

Headset port

7

External speaker port

8

Microphone port

9

Footstand button

10

4 OL-15895-01

Removing the Hookswitch Clip (Required)

Before you use your phone, remove the hookswitch clip from the cradle area. With the clip removed,
the hookswitch lifts slightly when you pick up the handset.

185165

Adjusting the Handset Rest (Optional)

Cisco recommends adjusting the handset rest, particularly when wall-mounting the phones, as this will
ensure that the receiver will not readily slip out of the cradle. See the table below for instructions.

1 2 3

Set the handset aside and pull the square plastic tab from the handset rest.

1

Rotate the tab 180 degrees.

2

Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.

3

Return the handset to the handset rest.

Adjusting the Footstand (Optional)

To change the angle of the phone base, adjust the footstand while pressing the footstand button.

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 5

Registering with TAPS

After your phone is connected to the network, your system administrator might ask you to
auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used
either for a new phone or to replace an existing phone.

To register with TAPS, pick up the handset, enter the TAPS extension provided by your system
administrator, and follow the voice prompts. You might need to enter your entire extension, including
the area code. After your phone displays a confirmation message, hang up. The phone will re-start.

Headset Support

Although Cisco Systems performs limited internal testing of third-party headsets for use with the

Unified IP Phones, Cisco does not certify or support products from headset (or handset) vendors.

Cisco

Cisco recommends the use of good quality external devices, for example, headsets that are screened
against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of
these devices and their proximity to other devices such as mobile phones and two-way radios, some
audio noise or echo may still occur. An audible hum or buzz may be heard by either the remote party
or by both the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be
caused by a range of outside sources: for example, electric lights, electric motors, or large PC monitors.

Using External Devices, page 2, for more information.

See

Note In some cases, hum may be reduced or eliminated by using a local power cube or power

injector.

These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are
deployed means that there is not a single headset solution that is optimal for all environments.

Cisco recommends that customers test headsets in their intended environment to determine
performance before making a purchasing decision and deploying en masse.

Audio Quality Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of a headset must
sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot
guarantee the performance of any headsets. However, a variety of headsets from leading headset
manufacturers have been reported to perform well with Cisco Unified IP Phones. See manufacturer’s
sites for details.

6 OL-15895-01

An Overview of Your Phone

Your 7970 Series Cisco Unified IP Phone is a full-feature telephone that provides voice communication
over the same data network that your computer uses, allowing you to place and receive phone calls,
put calls on hold, transfer calls, make conference calls, and so on.

In addition to basic call-handling features, your 7970 Series Cisco Unified IP Phone can provide
enhanced productivity features that extend your call-handling capabilities. Depending on
configuration, your phone supports:

• Access to network data, XML applications, and web-based services.

• Online customizing of phone features and services from your Cisco Unified CM User Options web

pages.

• A comprehensive online help system that displays information on the phone screen.

Understanding Buttons and Hardware

You can use the graphic table below to identify buttons and hardware on your phone.

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 7

16 17

1

2

3

4

5

6

7

8

9

10

1112131415

8 OL-15895-01

186428

Item Description For more information, see...

Programmable

1

buttons

Footstand button Allows you to adjust the angle of the phone

2

Display button Awakens the touchscreen from sleep mode or

3

Depending on configuration, programmable
buttons provide access to:

• Phone lines and intercom lines (line
buttons)

• Speed-dial numbers (speed-dial buttons,
including the BLF speed-dial feature)

• Web-based services (for example, a
Personal Address Book button)

• Call features (for example, a Privacy,
Hold, or Transfer button)

Buttons illuminate to indicate status:

Green, steady—Active call or
two-way intercom call

Green, flashing—Held call

Amber, steady—Privacy in use,
one-way intercom call, DND
active, or logged into Hunt Group

Amber, flashing—Incoming call or
reverting call

Red, steady—Remote line in use
(shared line or BLF status)

base.

disables it for cleaning.

No color—Ready for input

• Understanding

Touchscreen Features,
page 12

• Basic Call Handling,

page 17

• Speed Dialing, page 34

• Using a Shared Line,

page 37

• Using BLF to

Determine a Line State,
page 40

• Placing or Receiving

Intercom Calls, page 32

Adjusting the Footstand
(Optional), page 5

Cleaning and Maintaining
the Touchscreen, page 13

Green flashing—Disabled
Green steady—Sleep mode

Messages button Auto-dials your voice message service (varies

4

by service).

Directories button Opens/closes the Directories menu. Use it to

5

access call logs and directories.

Help button Activates the Help menu. Accessing the Help System

6

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 9

Accessing Voice Messages,
page 58

Using Call Logs, page 52

on Your Phone, page 14

Settings button Opens/closes the Settings menu. Use it to

7

change touchscreen and ring settings.

Services button Opens/closes the Services menu. Using the User Options

8

Volume button Controls the handset, headset, and

9

speakerphone volume (off-hook) and the
ringer volume (on-hook).

Speaker button Toggles the speakerphone on or off. When

10

the speakerphone is on, the button is lit.

Mute button Toggles the microphone on or off. When the

11

microphone is muted, the button is lit.

Headset button Toggles the headset on or off. When the

12

headset is on, the button is lit.

Navigation button Allows you to scroll through menus and

13

highlight items. When the phone is on-hook,
displays phone numbers from your Placed
Calls log.

Keypad Allows you to dial phone numbers, enter

14

letters, and choose menu items.

Softkey buttons Each activates a softkey option (displayed on

15

your touchscreen).

Changing Phone Settings,
page 50

Web Pages, page 59

Using a Handset, Headset,
and Speakerphone, page 47

Using a Handset, Headset,
and Speakerphone, page 47

Using Mute, page 23

Using a Handset, Headset,
and Speakerphone, page 47

Using Call Logs, page 52

Basic Call Handling,
page 17

Understanding Touchscreen
Features, page 12

Handset light strip Indicates an incoming call or new voice

16

message.

Touchscreen Shows phone features. Understanding Touchscreen

17

Accessing Voice Messages,
page 58

Features, page 12

Understanding Lines and Calls

To avoid confusion about lines and calls, refer to these descriptions:

• Lines—Each corresponds to a directory number or intercom number that others can use to call
you. Your phone can support up to eight lines. To see your phone lines, look at the right side of
your touchscreen. You have as many lines as you have directory numbers and phone line

.

icons

• Calls—Each line can support multiple calls. By default, your phone supports four connected calls
per line, but your system administrator can adjust this number according to your needs. Only one
call can be active at any time; other calls are automatically placed on hold.

10 OL-15895-01

Understanding Line and Call Icons

Your phone displays icons to help you determine the line and call state.

Icon Line or call state Description

On-hook line No call activity on this line.

Off-hook line You are dialing a number or an outgoing call is ringing.

Connected call You are connected to the other party.

Ringing call A call is ringing on one of your lines.

Call on hold You have put the call on hold. See Using Hold and Resume, page 22.

Remote-in-use Another phone that shares your line has a connected call. See Using

a Shared Line, page 37.

Reverting call A holding call is reverting to your phone. See Using Hold and

Resume, page 22.

Authenticated call See Making and Receiving Secure Calls, page 41.

Encrypted call See Making and Receiving Secure Calls, page 41.

BLF- monitored
line is idle

BLF- monitored
line is in-use

BLF- monitored
line is ringing (BLF
Pickup)

Line in Do Not
Disturb (BLF)

Idle Intercom line The intercom line is not in use. See Placing or Receiving Intercom

One-way intercom
call

Two-way intercom
call

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 11

See Using BLF to Determine a Line State, page 40.

See Using BLF to Determine a Line State, page 40.

See Using BLF to Determine a Line State, page 40.

See Using BLF to Determine a Line State, page 40.

Calls, page 32.

The intercom line is sending or receiving one-way audio. See Placing

or Receiving Intercom Calls, page 32.

The recipient pressed the intercom line to activate two-way audio
with the caller. See

Placing or Receiving Intercom Calls, page 32.

Understanding Touchscreen Features

This is what your main touchscreen might look like with active calls and several feature menus open.

7

1

6

2

5

4

3

186429

Primary phone

1

line

Programmable

2

button
indicators

Softkey labels Each displays a softkey function. Softkey labels are touch-sensitive.

3

Status line Displays audio mode icons, status information, and prompts.

4

Call activity

5

area

Phone tab Indicates call activity. Press this tab to return to the call activity area, if needed.

6

Feature tabs Each indicates an open feature menu. Tabs are touch-sensitive. See

7

Displays the phone number (directory number) for your primary phone line.

Programmable buttons can serve as phone line buttons, intercom line
buttons, speed-dial buttons, phone service buttons, or phone feature buttons.
Icons and labels indicate how these buttons are configured. For an icon
reference, see the
the front of this guide.

Displays current calls per line, including caller ID, call duration, and call state
for the highlighted line (standard view). Items in this area are touch-sensitive.

Understanding Line and Call Icons, page 11, and Viewing Multiple Calls,

See

page 24.

Understanding Feature Buttons and Menus, page 14.

“Phone Screen Icons” section in the Quick Reference Card at

12 OL-15895-01

Choosing Touchscreen Items

There are three ways to choose items on your phone’s touchscreen.

To choose a
touchscreen item...

By touch Press (or tap) touch-sensitive items on the touchscreen with your fingertip.

By item number Press the corresponding number on your keypad. For example, press 4 to

By scrolling Press the Navigation button to highlight an item. Press a softkey to finish the

Do this...

Use only your fingertip to press the touchscreen, as using any other objects
could damage the display. Be aware that pressing a phone number can cause the
phone to dial the number.

choose the fourth item in a menu.

action, or tap the item on the touchscreen with your fingertip.

Cleaning and Maintaining the Touchscreen

You can use the Display button to disable and enable the touchscreen. The Display button
illuminates to indicate changes in touchscreen status:

Green, steady—Touchscreen is in sleep mode

Green, flashing—Touchscreen is disabled

If you want to... Then...

Disable the touchscreen
for cleaning

Enable the touchscreen
(after disabling it)

Wake the touchscreen
from sleep mode

Caution Use only a soft, dry cloth to wipe the touchscreen. Do not use any liquids or powders on

the phone, as they can contaminate phone components and cause failures.

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 13

Press and hold for more than one second. flashes.

The screen remains disabled for about a minute, unless you enable it.

Press (flashing) and hold for more than one second.

Press the touchscreen or any button, or lift the handset.

After a period of inactivity (determined by your system administrator),
the touchscreen enters sleep mode to save power. In this mode, the
touchscreen appears blank and

remains lit.

Understanding Feature Buttons and Menus

Press a feature button to open or close a feature menu.

If you want to... Then...

Open or close a feature
menu

Press a feature button:

Messages

Services

Help

Directories

Settings

Scroll through a list or
menu

Go back one level in a
feature menu

Switch between open
feature menus

Press the Navigation button.

Press Exit. Pressing Exit from the top level of a menu closes the menu.

Press a feature tab on your touchscreen. Each feature menu has a
corresponding tab. The tab is visible when the feature menu is open.

Accessing the Help System on Your Phone

Your phone provides a comprehensive online help system. Help topics appear on the touchscreen.

If you want to... Then...

View the main menu Press on your phone and wait a few seconds for the menu to display.

Main menu topics include:

• About Your Cisco Unified IP Phone—Details about your phone

• How do I...?—Procedures for common phone tasks

• Calling Features—Descriptions and procedures for calling features

Learn about a softkey

or button

Learn about a menu item Press , then quickly press the menu item on the touchscreen. Or, press

Get help using Help Press . After a second or two, press again, or choose Help from

Press , then quickly press a softkey or button.

twice quickly with the menu item highlighted.

the main menu.

14 OL-15895-01

Understanding Feature Availability

Depending on your phone system configuration, features included in this Phone Guide might not be
available to you or might work differently on your phone. Contact your support desk or system
administrator for information about feature operation or availability.

You can access many features either by using a softkey or by pressing a line button. You can configure
some features but your system administrator controls most of them.

Here are some details about using softkeys and line buttons to access features:

Feature Softkey Line Button Label and Icon

Call Back CallBack CallBack

Call Forward CFwdALL Forward All

Call Park Park Park

Call PickUp PickUp PickUp

Conference Confrn Conference

Conference List ConfList Conference List

Do Not Disturb DND Do Not Disturb

End Call EndCall End Call

Group Pickup GPickUp Group PickUp

Hold Hold Hold

Hunt Group HLog Hunt Group

Malicious Call Identification MCID Malicious Call ID

Meet Me Conferencing MeetMe MeetMe

Mobility Mobility Mobility

New Call New Call New Call

Other PickUp OPickUp Other PickUp

Quality Reporting Tool QRT Quality Reporting Tool

Redial Redial Redial

Remove Last Conference
Party

Tra n sfer Tra n sfer Tra ns f er

Video Mode Command VidMode Video

RmLstC Remove Last Participant

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 15

Understanding SIP vs. SCCP

Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation
Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this
configuration.

Phone features can vary depending on the protocol. This Phone Guide indicates which features are
protocol-specific. To learn which protocol your phone is using, you can ask your system administrator
or you can choose

> Model Information > Call Control Protocol on your phone.

16 OL-15895-01

Basic Call Handling

You can perform basic call-handling tasks using a range of features and services. Feature availability
can vary; see your system administrator for more information.

Placing a Call—Basic Options

Here are some easy ways to place a call on your Cisco Unified IP Phone.

For more information,

If you want to... Then...

Place a call using the handset Pick up the handset and enter a number. An Overview of Your

Place a call using the
speakerphone

Place a call using a headset Press and enter a number. Or, if

Redial a number Press Redial to dial the last number, or

Place a call while another call
is active (using the same line)

Dial from a call log 1. Choose > Missed Calls,

Press and enter a number. Using a Handset,

is lit, press New Call and enter a number.

press the Navigation button (with the
phone idle) to see your Placed Calls.

1. Press Hold.

2. Press New Call.

3. Enter a number.

Received Calls, or Placed Calls.

2. Press the listing on the touchscreen.

see...

Phone, page 7

Headset, and
Speakerphone, page 47

Using a Handset,
Headset, and
Speakerphone, page 47

Using Call Logs, page 52

Using Hold and Resume,
page 22

Using Call Logs, page 52

Tips

• You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, then go

off-hook by lifting the handset, pressing the number on the touchscreen, or pressing Dial, , or

.

• When you pre-dial, your phone tries to anticipate the number you are dialing by displaying

matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a
number displayed with Auto Dial, press the number, or scroll to it and go off-hook.

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 17

• If you make a mistake while dialing, press << to erase digits.

• If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system

administrator for more information.

• Your phone might be set up for international call logging, which is indicated by a “+” symbol on
the call logs, redial, or call directory entries. See your system administrator for more information.

Placing a Call—Additional Options

You can place calls using special features and services that might be available on your phone. See your
system administrator for more information about these additional options.

If you want to... Then... For more information, see...

Place a call while another
call is active (using a
different line)

Speed dial a number Do one of the following:

Dial from a corporate
directory on your phone

Dial from a corporate
directory on your personal
computer using

WebDialer

Cisco

Use CallBack to receive
notification when a busy or
ringing extension is
available

See if a line associated with
a speed-dial, call record, or
directory listing is busy
before placing a call to that
line

1. Press for a new line. The first call
is automatically placed on hold.

2. Enter a number.

• Press (a speed-dial button).

• Use the Abbreviated Dial feature.

• Use the Fast Dial feature.

1. Choose > Corporate

Directory (name can vary).

2. Enter a name and press Search.

3. Highlight a listing and go off-hook.

1. Open a web browser and go to a

WebDialer-enabled corporate
directory.

2. Click the number that you want to
dial.

1. Press CallBack while listening to the
busy tone or ring sound.

2. Hang up. Your phone alerts you
when the line is free.

3. Place the call again.

Look for Busy Lamp Field indicators. Using BLF to Determine a

Using Hold and Resume,
page 22

Speed Dialing, page 34

Using Call Logs, page 52

Using Cisco WebDialer,
page 72

Your system administrator

Line State, page 40

18 OL-15895-01

If you want to... Then... For more information, see...

Make a priority
(precedence) call (SCCP
phones only)

Dial from a Personal
Address Book (PAB) entry

Place a call using a billing or
tracking code (SCCP
phones only)

Place a call using your Cisco
Extension Mobility profile

Make a call from a mobile
phone using Mobile Voice
Access

Enter the MLPP access number, then
enter a phone number.

1. Choose > Personal
Directory to log in.

2. Choose Personal Address Book and
search for a listing.

1. Dial a number.

2. After the tone, enter a client matter

code (CMC) or a forced
authorization code (FAC).

Log in to the Cisco Extension Mobility
service on a phone.

1. Obtain your Mobile Voice Access
number and end-user PIN from your
system administrator.

2. Dial your assigned Mobile Voice
access number.

3. Enter your mobile phone number (if
requested) and PIN.

4. Press 1 to make a call to an
enterprise IP phone.

5. Dial a desktop phone number other
than your desktop phone number.

Prioritizing Critical Calls,
page 42

Using Personal Directory on
Your Phone, page 55

Your system administrator

Using Cisco Extension
Mobility, page 44

Managing Business Calls
Using a Single Phone
Number, page 44

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 19

If you want to... Then... For more information, see...

Place a call using Fast Dial

Place a call using your PAB

Note Before using this option, your

system administrator must
configure this feature and assign a
service URL to the line button.
Contact your system administrator
for more information.

1. Press the Fast Dial line button.

2. Scroll to or press the index number

to find the entry.

3. Press Dial.

Note Before using this option, your

system administrator must
configure this feature and assign a
service URL to the line button.
Contact your system administrator
for more information.

1. Press the PAB line button.

2. Access the contact and select the

number.

3. Press Dial.

Configuring Fast Dials on
the Web, page 62

Using Your Personal
Address Book on the Web,
page 60

Answering a Call

You can answer a call by lifting the handset, or you can use other options if they are available on your
phone.

If you want to... Then... For more information, see...

Answer with a headset Press , if unlit. Or, if is lit, press

Answer or (flashing).

Answer with the
speakerphone

Switch from a connected
call to answer a new call

Answer using call waiting Press Answer. Using Hold and Resume,

Send a call to a voice
message system

20 OL-15895-01

Press , Answer, or (flashing). Using a Handset, Headset,

Press Answer or, if the call is ringing on
a different line, press (flashing).

Press iDivert. Sending a Call to a Voice

Using a Handset, Headset,
and Speakerphone, page 47

and Speakerphone, page 47

Using Hold and Resume,
page 22

page 22

Message System, page 26

If you want to... Then... For more information, see...

Auto-connect calls Use AutoAnswer. Using AutoAnswer with a

Headset or Speakerphone,
page 49

Retrieve a parked call on
another phone

Use your phone to answer
a call ringing elsewhere

Answer a priority call
(SCCP phones only)

Answer a call on your
mobile phone or other
remote destination

Use Call Park or Directed Call Park. Storing and Retrieving Parked

Calls, page 36

Use Call Pickup. Picking Up a Redirected Call

on Your Phone, page 35

Hang up the current call and press
Answer.

Set up Mobile Connect and answer your
phone.

When you enable Mobile Connect:

Your desktop and remote destinations
receive calls simultaneously.

When you answer the call on your
desktop phone, the remote destinations
stop ringing, are disconnected, and
display a missed call message.

When you answer the call on one remote
destination, the other remote
destinations stop ringing, are
disconnected, and a missed call message
is shown on the other remote
destinations.

Prioritizing Critical Calls,
page 42

Managing Business Calls
Using a Single Phone Number,
page 44

Tip

If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system
administrator for more information.

Ending a Call

To end a call, simply hang up. Here are some more details.

If you want to... Then...

Hang up while using the handset Return the handset to its cradle. Or press EndCall.

Hang up while using a headset Press . Or, to keep headset mode active, press EndCall.

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 21

If you want to... Then...

Hang up while using the speakerphone Press or EndCall.

Hang up one call, but preserve another
call on the same line

Press EndCall. If necessary, remove the call from hold first.

Using Hold and Resume

You can hold and resume calls. When you put a call on hold, the Hold icon appears next to the
caller ID and the corresponding line button flashes green .

If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts back to
ringing after a certain period of time. The “reverting” call remains on hold until you resume it or until
Hold Reversion times out.

Your phone indicates the presence of a reverting call by:

• Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).

• Briefly displaying a “Hold Reversion” message in the status bar at the bottom of the phone screen.

• Displaying the animated Hold Reversion icon next to the caller ID for the held call.

• Displaying a flashing amber line button (depending on the line state).

If you want to... Then...

Put a call on hold 1. Make sure the appropriate call is highlighted.

2. Press Hold.

Remove a call from
hold on the current line

Remove a call from
hold on a different line

1. Make sure the appropriate call is highlighted.

2. Press Resume.

1. Press the appropriate line button: or (flashing). Doing so might

cause a held call to resume automatically:

• If there is a reverting call on the line, that call will resume.

• If there is more than one reverting call on the line, the oldest

reverting call will resume.

• If a non-reverting held call is the only call on the line, it will
resume.

2. If necessary, scroll to the appropriate call and press Resume.

Tips

• Engaging the Hold feature typically generates music or a beeping tone.

22 OL-15895-01

• If you receive an alert for an incoming call and a reverting call at the same time, by default your

phone will shift the focus of the phone screen to display the incoming call. Your system
administrator can change this focus priority setting.

• If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on
the other phones that share the line.

• The duration between Hold Reversion alerts is determined by your system administrator.

Using Mute

With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute
with the handset, speakerphone, or a headset.

If you want to... Then...

Toggle Microphone on Press .

Toggle Microphone off Press .

Switching Between Multiple Calls

You can switch between multiple calls on one or more lines. If the call that you want to switch to is
not automatically highlighted, press the call appearance on your touchscreen or scroll to it.

If you want to... Then...

Switch between
connected calls on one
line

Switch between
connected calls on
different lines

Switch from a
connected call to
answer a ringing call

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 23

1. Make sure the call that you want to switch to is highlighted.

2. Press Resume.

Any active call is placed on hold and the selected call is resumed.

Press for the line that you are switching to.

If a single call is holding on the line, the call automatically resumes. If
multiple calls are holding, highlight the appropriate call and press Resume.

Press Answer, or if the call is ringing on a different line, press (flashing).
Any active call is placed on hold and the selected call is resumed.

Switching an In-Progress Call to Another Phone

You can switch in-progress calls between the desktop phone and your mobile phone or other remote
destination.

If you want to... Then...

Switch an in-progress
call on your desktop
phone to a mobile
phone

Switch an in-progress
call from a mobile
phone to your desktop
phone

1. Press the Mobility softkey and select Send call to mobile.

2. Answer the in-progress call on your mobile phone.

The desktop phone line button turns red and handset icons and
the calling party number appear on the phone display. You cannot use
same phone line for any other calls, but if your desk phone supports
multiple lines, you can use another line to make or receive calls.

1. Hang up the call on your mobile phone to disconnect the mobile
phone, but not the call.

2. Press Resume on your desk phone within 4 seconds and start talking
on the desk phone.

Viewing Multiple Calls

Understanding how multiple calls are displayed on your phone can help you organize your
call-handling efforts.

In standard viewing mode, your phone displays calls as follows for the highlighted line:

• Calls with the highest precedence and longest duration display at the top of the list.

• Calls of a similar type are grouped together. For example, calls that you have interacted with are

grouped near the top, and calls on hold are grouped last.

You can use these additional methods to view multiple calls on multiple lines:

If you want to... Then...

View calls on another
line

Switch to call overview
mode

24 OL-15895-01

1. Press .

2. Immediately press the line button .

Press for the highlighted line.

The phone switches to call overview mode, displaying only one call per
line. The displayed call is either the active call or the held call with the
longest duration.

To return to standard viewing mode, press , then immediately press the
line button.

Transferring Calls

Transfer redirects a connected call. The target is the number to which you want to transfer the call.

If you want to... Then...

Transfer a call without
talking to the transfer
recipient

Talk to the transfer
recipient before transferring
a call (consult transfer)

Transfer two current calls
to each other

transfer) without

(direct
staying on the line (SCCP
phones only)

Redirect a call to a voice
message system

1. From an active call, press Tra n sfe r.

2. Enter the target number.

3. Press Tran s fe r again to complete the transfer or EndCall to cancel.

Note If your phone has on-hook transfer enabled, complete the transfer

by hanging up.

1. From an active call, press Tra n sfe r.

2. Enter the target number.

3. Wait for the transfer recipient to answer.

4. Press Tra nsf e r again to complete the transfer or EndCall to cancel.

Note If your phone has on-hook transfer enabled, complete the transfer

by hanging up.

1. Scroll to highlight any call on the line.

2. Press Select.

3. Repeat this process for the second call.

4. With one of the selected calls highlighted, press DirTrfr. (To

display DirTrfr you might need to press more.)

The two calls connect to each other and drop you from the call.

Note If you want to stay on the line with the callers, use Join instead.

Press iDivert. For more information, see Sending a Call to a Voice

Message System, page 26.

Tips

• If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press

Trans f er and then hang up.

• If on-hook transfer is not enabled on your phone, hanging up without pressing Tran s fer again
places the call on hold.

• You cannot use Tr ans f er to redirect a call on hold. Press Resume to remove the call from hold
before transferring it.

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 25

Sending a Call to a Voice Message System

You can use iDivert to send an active, ringing, or on-hold call to your voice message system.
Depending on the type of call and your phone configuration, you can also use iDivert to send the call
to another party's voice message system.

• If the call was originally sent to someone else's phone, iDivert allows you to redirect the call either
to your own voice message system or to the original called party’s voice message system. Your
system administrator must make this option available to you.

• If the call was sent to you directly (not transferred or forwarded to you), or if your phone does
not support the option described above, using iDivert redirects the call to your voice message
system.

If you want to... Then...

Send an active, ringing, or on-hold call
to a voice message system

Press iDivert. One of two things occurs:

• The call is transferred to your voice message system.

• Your phone screen displays a menu that allows you to

choose between your voice message system or the voice
message system of the original called party. Choose an
option to redirect the call.

Tip

If your phone displays a menu that disappears before you make your selection, you can press iDivert
again to re-display the menu. You can also ask your system administrator to configure a longer timeout
value.

Forwarding Calls to Another Number

You can use call forwarding features to redirect incoming calls from your phone to another number.

Your system administrator might allow you to choose from two types of call forwarding features:

• Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.

• Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No

Coverage)—Applies to certain calls that you receive, according to conditions.

26 OL-15895-01

You can access Call Forward All on your phone or from your User Options web pages; conditional
call forwarding features are accessible only from your User Options web pages. Your system
administrator determines which call forwarding features are available to you.

If you want to... Then...

Set up Call Forward All on

Press CFwdALL or Forward All and enter a target phone number.

your primary line

Cancel Call Forward All on

Press CFwdALL or Forward All.

your primary line

Verify that Call Forward All is
enabled on your primary line

Look for:

• The call forward icon above your primary phone number: .

• The call forward target number in the status line.

Set up or cancel call
forwarding remotely, or for a
non-primary line

1. Log in to your User Options web pages. (See Accessing Your

User Options Web Pages, page 59.)

2. Access your call forwarding settings. (See Controlling Line

Settings on the Web, page 67.)

Note When call forwarding is enabled for any line other than the

primary line, your phone does not provide you with
confirmation that calls are being forwarded. Instead, you must
confirm your settings in the User Options web pages.

Tips

• Enter the call forward target number exactly as you would dial it from your phone. For example,
enter an access code or the area code, if necessary.

• You can forward your calls to a traditional analog phone or to another IP phone, although your
system administrator might restrict the call forwarding feature to numbers within your company.

• Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not
enabled, the call will ring as usual.

• Your system administrator can enable a call forward override feature that allows the person
receiving your forwarded calls to reach you. With override enabled, a call placed from the target
phone to your phone is not forwarded, but rings through.

• Your phone may reject your attempt to set up Call Forward All directly on the phone if the target
number that you enter would create a call forwarding loop or would exceed the maximum number
of links permitted in a call forwarding chain.

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 27

Using Do Not Disturb

You can use the Do Not Disturb (DND) feature to turn off only the ringer on your phone or to turn
off all audible and visual notifications of incoming calls. Your system administrator enables DND for
your phone.

When DND and Call Forward are both enabled on your phone, calls are forwarded and the caller does
not hear a busy tone.

DND interaction with other types of calls includes:

• DND does not affect intercom calls or non-intercom priority calls.

• If both DND and auto-answer are enabled, only intercom calls will be auto-answered.

If you want to... Then...

Turn on DND Press DND or Do Not Disturb .

“Do Not Disturb is active” displays on the phone, the DND
lights, and the ring tone is turned off.

Turn off DND Press DND or Do Not Disturb .

Customize DND settings 1. Log in to your User Options web pages. See Accessing Your

User Options Web Pages, page 59.

2. From the drop-down menu, choose User Options > Device

3. Set the following options:

–

Do Not Disturb—Set to enable/disable DND.

–

DND Option—Choose either Call Reject (to turn off all
audible and visual notifications) or Ringer Off (to turn
off only the ringer).

–

DND Incoming Call Alert (applies to either DND
option set)—Set the alert to beep only, flash only,
disable the alert, or choose “None” (to use the “Alert”
setting configured by your system administrator).

Making Conference Calls

Your Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference
call.

Using Conference Features

You can create a conference in various ways, depending on your needs and the features that are
available on your phone.

28 OL-15895-01

• Conference—Allows you to create a standard (ad hoc) conference by calling each participant. Use

the Confrn softkey or the Conference button. Conference is available on most phones.

• Join—Allows you to create a standard (ad hoc) conference by combining existing calls. Use the
Join softkey or button.

• cBarge—Allows you to create a standard (ad hoc) conference by adding yourself to a call on a
shared line. Press a line button or use the cBarge softkey or button. cBarge is only available on
phones that use shared lines.

• Meet-Me—Allows you to create or join a conference by calling a conference number. Use the
MeetMe softkey or button.

Using Conference

Conference allows you to call each participant. Conference is available on most phones.

If you want to... Then...

Create a conference 1. From a connected call, press Confrn or Conference. (You may

need to press the more softkey to see Confrn.)

2. Enter the participant’s phone number.

3. Wait for the call to connect.

4. Press Confrn or Conference again to add the participant to your

call.

5. Repeat to add additional participants.

Add new participants to an
existing conference

See a list of participants or
remove participants

Repeat the steps listed above.

Your system administrator determines whether non-initiators of a
conference can add or remove participants.

See Viewing or Removing Conference Participants, page 32.

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 29

Using Join

Join allows you to combine two or more existing calls to create a conference in which you are a
participant.

If you want to... Then...

Create a conference by joining
together existing calls that are
on a single phone line

Create a conference by joining
together existing calls that are
on multiple phone lines

See a list of participants or
remove participants

1. From an active call, highlight another call that you want to
include in the conference and press Select.

Selected calls display this icon .

2. Repeat this step for each call that you want to add.

3. Press Join. (You may need to press the more softkey to see Join.)

1. From an active call, press Join. (You may need to press the more

softkey to see Join.)

2. Press the green flashing line button for the call(s) that you
want to include in the conference.

One of the following occurs:

• The calls are joined.

• A window opens on your phone screen prompting you to select

the call(s) that you want to join. Highlight the call(s) and press
Select, then press Join to complete the action.

Note If your phone does not support Join for calls on multiple lines,

transfer the calls to a single line before using Join.

Press ConfList or Conference List. (You may need to press the more
softkey first.) See

page 32.

Viewing or Removing Conference Participants,

Tips

• If you frequently join more than two parties into a single conference, you might find it useful to
first select the calls that you want to join, then press Join to complete the action.

• When Join completes, caller ID changes to “Conference.”

• You may be able to combine multiple conference calls by using the Join or DirTrfr softkeys. Check

with your system administrator to see if this feature is available to you.

30 OL-15895-01

Using cBarge

You can create a conference by using cBarge to add yourself to a call on a shared line.

If you want to... Then...

Create a conference by
barging a call on a shared line

See a list of participants or
remove participants

Press the line button for the shared line.

In some cases, you must highlight the call and press cBarge to
complete the action.

See Using Barge to Add Yourself to a Shared-Line Call, page 38 for
more information.

See Viewing or Removing Conference Participants, page 32.

Using Meet-Me

Meet-Me conferencing allows you to start or join a conference by calling the conference number.

If you want to... Then...

Start a Meet-Me conference 1. Obtain a Meet-Me phone number from your system administrator.

2. Distribute the number to participants.

3. When you are ready to start the meeting, go off-hook to get a dial

tone, then press MeetMe.

4. Dial the Meet-Me conference number.

Participants can now join the conference by dialing in.

Note Participants hear a busy tone if they call the conference before the

initiator has joined. In this case, participants must call back.

Join a Meet-Me conference Dial the Meet-Me conference number (provided by the conference

initiator).

Note You will hear a busy tone if you call the conference before the

initiator has joined. In this case, try your call again.

End a Meet-Me conference All participants must hang up.

The conference does not automatically end when the conference
initiator disconnects.

Tip

If you call a secure Meet-Me conference number from a non-secure phone, your phone displays the
message, “Device Not Authorized.” For more information, see

page 41.

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 31

Making and Receiving Secure Calls,

Viewing or Removing Conference Participants

During a standard (ad hoc) conference, you can view a list of participants and remove participants.

View a list of conference
participants

Get an updated list of
conference participants

See who initiated the
conference

Remove any conference
participant

Drop the last participant
added to the conference

Verify that a conference call is
secure

Verify that a participant is
calling from a secure phone

Add more participants See Using Conference, page 29.

Press ConfList or Conference List.

Participants are listed in the order in which they join the conference
with the most recent additions at the top.

While viewing the conference list, press Update.

While viewing the conference list, locate the participant listed at the
bottom of the list with an asterisk (*) next to the name.

While viewing the conference list, highlight the participant’s name
and press Remove.

While viewing the conference list, press RMLstC or Remove Last
Participant.

Look for the or icon after “Conference” on the phone
screen.

Look for the or icon beside the participant’s name on the
phone screen.

Placing or Receiving Intercom Calls

You can place an intercom call to a target phone that auto-answers the call in speakerphone mode with
mute activated. The one-way intercom call allows you to deliver a short message to the recipient. If
the recipient’s handset or headset is in use, the audio is sent to the device in use. Any current call
activity that your recipient is engaged in continues simultaneously.

The target destination receives an intercom-alert tone and can then choose to:

• Listen to the caller with microphone muted (you can hear the caller, but the caller cannot hear
you).

• End the intercom call by pressing the EndCall softkey with the intercom call in focus. Do this if
you do not want to hear the message.

• Talk to the caller by pressing the active intercom button and using either the handset, headset or
speaker. The intercom call becomes a two-way connection so that you can talk with the caller.

When using the intercom feature, be aware of the following:

• From an intercom line, you can only dial other intercom lines.

• You can use only one intercom line at a time.

• When your active call is being monitored or recorded, you cannot receive or place intercom calls.

32 OL-15895-01

• You cannot place an intercom call on hold.

Note If you log into your desk phone every day using your Extension Mobility profile, make sure

that your system administrator configures your Extension Mobility profile to include the
intercom feature.

If you want to... Then...

Place an intercom call to a
preconfigured intercom target

Place an intercom call to any
intercom number

Receive an intercom call When you hear the intercom-alert tone, handle the call in one of

Press (intercom target line) and, after you hear the
intercom-alert tone, begin speaking.

Press (intercom line). Enter the intercom target number or
press a speed-dial number for your target. After you hear the
intercom-alert tone, begin speaking.

these ways:

• Listen to the message in one-way audio.

• Talk to the caller by pressing (active intercom line).

• Press End Call with the intercom call in focus.

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 33

Advanced Call Handling

Advanced call-handling tasks involve special features that your system administrator might configure
for your phone depending on your call-handling needs and work environment.

Speed Dialing

Speed dialing allows you to enter an index number, press a button, or select a phone screen item to
place a call. Depending on configuration, your phone can support several speed-dial features:

• Speed-dial buttons

• Abbreviated Dialing

• Fast Dials

Note • To set up speed-dial buttons and Abbreviated Dial, you must access your User Options

web pages. See

• To set up Fast Dials, you must access the Personal Directory feature. See Using Personal

Directory on Your Phone, page 55.

• Alternately, your system administrator can configure speed-dial features for you.

Accessing Your User Options Web Pages, page 59.

If you want to... Then...

Use speed-dial
buttons

Use Abbreviated
Dial

Use Fast Dial 1. Create a Personal Address Book entry and assign a Fast Dials code. See Using

34 OL-15895-01

1. Set up speed-dial buttons. See the Setting Up Speed Dials on the Web,

page 63.

2. To place a call, press (a speed-dial button).

Note If your phone supports the Busy Lamp Field (BLF) speed-dial feature, you can

see if the speed-dial number is busy before dialing. See Using BLF to

Determine a Line State, page 40.

1. Set up Abbreviated Dialing codes. See Setting Up Speed Dials on the Web,

page 63.

2. To place a call, enter the Abbreviated Dialing code and press AbbrDial.

Personal Directory on the Web, page 60.

2. To place a call, access the Fast Dial service on your phone. See Using Personal

Directory on Your Phone, page 55.

Picking Up a Redirected Call on Your Phone

Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call
to your phone. You might use Call PickUp if you share call-handling tasks with coworkers.

If you want to... Then...

Answer a call that is ringing on
another extension within your call
pickup group

Answer a call that is ringing on
another extension outside of your
call pickup group

Answer a call that is ringing on
another extension in your group or
in an associated group

Answer a call that is ringing on a
particular extension (line number)

1. Press the PickUp softkey or button. (You might have to go
off-hook to display the softkey.)

If your phone supports auto-pickup, you are now
connected to the call.

2. If the call rings, press Answer to connect to the call.

1. Press the GPickUp softkey or the Group PickUp button.

(You might have to go off-hook to display the softkey.)

2. Enter the group pickup number.

If your phone supports auto-pickup, you are now
connected to the call.

3. If the call rings, press Answer to connect to the call.

1. Press the OPickUp softkey or the Other PickUp button.

(You might have to go off-hook to display the softkey.)

If your phone supports auto-pickup, you are now
connected to the call.

2. If the call rings, press Answer to connect to the call.

1. Press the GPickUp softkey or the Group PickUp button.

(You might have to go off-hook to display the softkey.)

2. Enter the line number with the call that you want to pick
up. For example, if the call that you want to pick up is
ringing on line 12345, enter 12345.

If your phone supports auto-pickup, you are now
connected to the call.

3. If the call rings, press Answer to connect to the call.

Tips

• If multiple calls are available for pick up, your phone picks up the oldest call first (the call that
has been ringing for the longest time).

• If you press GPickUp or Group PickUp and enter a line number, your phone picks up the ringing
call on that particular line (if available).

• If you have multiple lines and want to pick up the call on a non-primary line, first press for
the desired line, then press a Call PickUp softkey or button.

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 35

• Depending on how your phone is configured, you might receive an audio and/or visual alert about

a call to your pickup group.

• If you use the BLF Pickup feature on your phone, see Using BLF to Determine a Line State,

page 40.

Storing and Retrieving Parked Calls

You can park a call when you want to store the call so that you or someone else can retrieve it from
another phone in the Cisco Unified Communications Manager system (for example, a phone at a
co-worker’s desk or in a conference room). You can park a call by using these methods:

• Call Park—Use the Park softkey to store the call. Your phone displays the call park number where
the system stored your call. You must record this number and then use the same number to retrieve
the call.

• Directed Call Park—Use the Tra ns f er softkey to direct the call to an available directed call park
number that you dial or speed dial. To retrieve the call from a directed call park number, dial the
park retrieval prefix, then dial or speed dial the same directed call park number.
You can use a Directed Call Park button to speed-dial the directed call park number and to
monitor whether a directed call park number is occupied or available.

If you want to... Then...

Store an active call
using Call Park

Retrieve a parked call Enter the call park number from any Cisco Unified IP Phone in your

Direct and store an
active call at a directed
call park number

Retrieve a parked call
from a directed call
park number

1. During a call, press Park. (You may need to press the more softkey to
see Park.)

2. Note the call park number displayed on your phone screen.

3. Hang up.

network to connect to the call.

1. During a call, press Tra n sfe r.

2. Press Directed Call Park with the park-unoccupied icon to

speed dial the directed call park number.

A Directed Call Park (blinking) with park-occupied icon
indicates the directed call park number is not available.

3. Press Tran s fer again to finish storing the call.

From any Cisco Unified IP Phone in your network, enter the park retrieval
prefix and dial the directed call park number. Or after entering the park
retrieval prefix, press the

(blinking) with to connect to the call.

Tips

• You have a limited time to retrieve a parked call before it reverts to ringing at the original number.
See your system administrator for details.

36 OL-15895-01

• Your system administrator can assign Directed Call Park buttons to available line buttons on your

Cisco Unified IP Phone 7970 or 7971 or on your Cisco Unified IP Phone 7914 Expansion Module.

• You can dial directed call park numbers if you do not have Directed Call Park buttons on your

phone. However, you will not be able to see the status of the directed call park number.

Logging Out of Hunt Groups

If your organization receives a large number of incoming calls, you might be a member of a hunt group.
A hunt group includes a series of directory numbers that share the incoming call load. When the first
directory number in the hunt group is busy, the system hunts for the next available directory number
in the group and directs the call to that phone.

When you are away from your phone, you can prevent hunt group calls from ringing your phone by
logging out of hunt groups.

If you want to... Then...

Log out of hunt groups to
temporarily block hunt group
calls

Log in to receive hunt group
calls

Press HLog or Hunt Group. Your phone screen displays, “Logged

out of Hunt Group.”

Press HLog or Hunt Group. When logged in, the Hunt Group

button is lit.

Tip

Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone.

Using a Shared Line

Your system administrator might ask you to use a shared line if you:

• Have multiple phones and want one phone number

• Share call-handling tasks with coworkers

• Handle calls on behalf of a manager

Understanding Shared Lines

Remote-in-Use Icon

The remote-in-use icon appears when another phone that shares your line has a connected call.
You can place and receive calls as usual on the shared line, even when the remote-in-use icon appears.

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 37

Sharing Call Information and Barging

Phones that share a line each display information about calls that are placed and received on the shared
line. This information might include caller ID and call duration. (See the
exceptions.)

When call information is visible in this way, you and coworkers who share a line can add yourselves
to calls using either Barge or cBarge. See Using Barge to Add Yourself to a Shared-Line Call, page 38.

Privacy section for

Privacy

If you do not want coworkers who share your line to see information about your calls, enable the Privacy
feature. Doing so also prevents coworkers from barging your calls. See

or Barging a Shared-Line Call, page 39.

Note The maximum number of calls that a shared line supports can vary by phone.

Preventing Others from Viewing

Using Barge to Add Yourself to a Shared-Line Call

You can use barge features (cBarge or Barge) to add yourself to calls on your shared line. (Calls must
be non-private calls. See

Using a Shared Line, page 37.)

Understanding Barge Features

cBarge and Barge

Depending on how your phone is configured, you can add yourself to a non-private call on a shared
line using either cBarge or Barge:

• cBarge converts the call into a standard conference, allowing you to add new participants. (See

Making Conference Calls, page 28 for information about standard conferences.)

• Barge allows you to add yourself to the call but does not convert the call into a conference or allow
you to add new participants.

Single-button and Multi-touch Barge

Your system administrator determines whether the barge feature on your phone (cBarge or Barge)
operates as a single-button or multi-touch feature.

• Single button barge allows you to press a line button to barge a call (if only one call is on the line).

• Multi-touch barge allows you to view call information before barging.

38 OL-15895-01

Using Barge Features

The table below describes how to use barge features (cBarge or Barge) to add yourself to a call on a
shared line.

If you want to... Then...

See if the shared line is
in use

Add yourself to a call
on a shared line

View conference
participants (if you
used cBarge)

Tips

• When you barge a call, other parties hear a beep tone announcing your presence. With cBarge,

other parties hear a brief audio interruption and the phone screen changes to display conference
details.

• If a phone that is using the shared line has Privacy enabled, call information and barge softkeys

will not appear on the other phones that share the line.

• You will be disconnected from a call that you have joined using Barge if the call is put on hold,

transferred, or turned into a conference call.

Look for the remote-in-use icon next to a red line button .

Press the red line button for the shared line.

One of the following occurs:

• You are added to the call.

• A window opens on your phone screen prompting you to select the call

that you want to barge. Press Barge or cBarge to complete the action.
(You may need to press the more softkey to display Barge or cBarge.)

See Viewing or Removing Conference Participants, page 32.

Preventing Others from Viewing or Barging a Shared-Line Call

If you share a phone line, you can use the Privacy feature to prevent others who share the line from
viewing or barging (adding themselves to) your calls.

If you want to... Then...

Prevent others from viewing or
barging calls on a shared line

Allow others to view or barge calls
on a shared line

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 39

1. Press Private .

2. To verify that Privacy is on, look for the feature-enabled

icon next to an amber line button .

1. Press Private .

2. To verify that Privacy is off, look for the feature-disabled

icon

next to an unlit line button .

Tips

• If the phone that shares your line has Privacy enabled, you can make and receive calls using the
shared line as usual.

• The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple
shared lines and Privacy is enabled, coworkers cannot view or barge calls on any of your shared
lines.

Using BLF to Determine a Line State

Busy Lamp Field features (BLF) allow you to view the state of a phone line that is associated with a
speed-dial button, call log, or directory listing on your phone. If you use BLF Pickup, you can answer
a ringing call for the line that you are monitoring. Your system administrator determines which BLF
features are configured for your phone.

If you want to... Then...

See the state of a line
listed in a call log or
directory

Look for one of these indicators next to the line number:

Line is in-use.

Line is idle.

Line is in Do Not Disturb state.

BLF indicator unavailable for this line.

See the state of a
speed-dial line

Use BLF Pickup to
answer a call ringing on
a coworker’s phone

40 OL-15895-01

Look for BLF indicators next to the line number:

+ —Line is in-use.

+ —Line is idle.

+ —Line is in Do Not Disturb state.

+ (flashing)—Line is ringing (BLF Pickup only).

—BLF indicator unavailable for this line.

Press the BLF Pickup button while the line is ringing.

The call is redirected to the next available line on your phone. (If you want
to specify a line, first press a line button, then press the BLF button.)

If your phone supports auto-pickup, the call connects automatically.
Otherwise, the call rings on your phone for you to answer.

Note If you press the BLF Pickup button when the monitored line is not

ringing, your phone will speed dial the line number.

Tips

• Your phone might play an audible indicator to alert you when a call is ringing on the monitored

line (BLF Pickup only).

• BLF Pickup answers the oldest ringing call first (if the line that you are monitoring has more than

one ringing call).

Making and Receiving Secure Calls

Depending on how your system administrator has configured your phone system, your phone might
support making and receiving secure calls.

Your phone can support these types of calls:

• Authenticated call—The identities of all phones participating in the call have been verified.

• Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation)

within the Cisco IP network. Encrypted calls are also authenticated.

• Protected call—The phone is receiving and transmitting encrypted audio (your conversation) with

another phone. A protected call provides a similar level of security as an encrypted call, but adds
additional security. If the call is protected at both ends, a security tone plays at the beginning of
the conversation. Some features, such as conference calling, shared lines, Extension Mobility, and
join across lines are not available when protected calling is configured. Protected calls are not
authenticated.

• Non-secure call—At least one of the participating phones or the connection does not support these

security features, or the phones cannot be verified.

If you want to... Then...

Check the security level of a call or
conference

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 41

Look for a security icon in the top right corner of the call
activity area, next to the call duration timer:

Authenticated call or conference

Encrypted call or conference

Non-secure call or conference

If you want to... Then...

Verify that the phone on the other
end of the connection is also secure

Determine if secure calls can be
made in your company

Note There are interactions, restrictions, and limitations that affect how security features work on

your phone. For more information, ask your system administrator.

Look for the encrypted lock icon and listen for a security tone
at the beginning of the call.

When encrypted calling is configured on your phone, the lock
icon is displayed. However, the conversation is protected only
when the security tone plays at the beginning of a call,
indicating that the call is protected on both ends of the call. If
your call is connected to a non-protected phone, the secure
tone is not played.

Contact your system administrator.

Tracing Suspicious Calls

If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call
Identification (MCID) feature to your phone. This feature enables you to identify an active call as
suspicious, which initiates a series of automated tracking and notification messages.

If you want to... Then...

Notify your system
administrator about a
suspicious or harassing call

Press MCID or Malicious Call ID.

Your phone plays a tone and displays the message, “MCID
successful.”

Prioritizing Critical Calls

(SCCP phones only)

In some specialized environments, such as military or government offices, you might need to make and
receive urgent or critical calls. If you have the need for this specialized call handling, your system
administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.

Keep these terms in mind:

• Precedence indicates the priority associated with a call.

42 OL-15895-01

• Preemption is the process of ending an existing, lower priority call while accepting a higher

priority call that is sent to your phone.

If you... Then...

Want to choose a priority
(precedence) level for an outgoing call

Want to make a priority (precedence)
call

Hear a special ring (faster than usual)
or special call waiting tone

Contact your system administrator for a list of
corresponding precedence numbers for calls.

Enter the MLPP access number (provided by your system
administrator) followed by the phone number.

You are receiving a priority (precedence) call. An MLPP icon
on your phone screen indicates the priority level of the call.

Want to view priority level of a call Look for an MLPP icon on your phone screen:

Priority call

Medium priority (immediate) call

High priority (flash) call

Highest priority (flash override) or Executive
Override call

Higher priority calls are displayed at the top of your call list.
If you do not see an MLPP icon, the priority level of the call
is normal (routine).

Hear a continuous tone interrupting
your call

You or the other party are receiving a call that must preempt
the current call. Hang up immediately to allow the higher
priority call to ring through.

Tips

• When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting

tones that differ from the standard tones.

• If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.

• An MLPP-enabled call retains its priority and preemptive status when you:

–

Put the call on hold

–

Transfer the call

–

Add the call to a three-way conference

–

Answer the call using PickUp

• MLPP overrides the Do Not Disturb (DND) feature.

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 43

Using Cisco Extension Mobility

Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your
own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features,
established services, and web-based settings. Your system administrator must configure EM for you.

If you want to... Then...

Log in to EM 1. Choose > EM Service (name can vary).

2. Enter your user ID and PIN (provided by your system administrator).

3. If prompted, select a device profile.

Log out of EM 1. Choose > EM Service (name can vary).

2. When prompted to log out, press Ye s.

Tips

• EM automatically logs you out after a certain amount of time. Your system administrators
establishes this time limit.

• Changes that you make to your EM profile from your User Options web pages take effect
immediately if you are logged in to EM on the phone; otherwise, changes take effect the next time
you log in.

• Changes that you make to the phone from your User Options web pages take effect immediately
if you are logged out of EM; otherwise, changes take effect after you log out.

• Local settings controlled by the phone are not maintained in your EM profile.

Managing Business Calls Using a Single Phone Number

With Mobile Connect and Mobile Voice Access installed, you can use your mobile phone to handle
calls associated with your desktop phone number.

If you want to... Then...

Configure Mobile Connect Use the User Options web pages to set up remote destinations and

create access lists to allow or block calls from specific phone numbers
from being passed to the remote destinations. See

and Access Lists for Mobile Connect, page 70.

Answer a call using your
mobile phone

Switch an in-progress call
between your desk phone
and mobile phone

44 OL-15895-01

See Answering a Call, page 20.

See Switching an In-Progress Call to Another Phone, page 24.

Setting Up Phones

If you want to... Then...

Put a call that has been
picked up on your mobile
phone on hold

1. Press the Enterprise Hold (name may vary) softkey.

The other party is placed on hold.

2. On your mobile phone, press the Resume (name may vary) softkey.
See

Connect to Mobile Voice
Access

Turn on Mobile Connect
from your mobile phone

1. From any phone, dial your assigned Mobile Voice Access number.

2. Enter the number you are calling from, if prompted, and your PIN.

1. Dial your assigned Mobile Voice Access number.

2. Enter your mobile phone number (if requested) and PIN.

3. Press 2 to activate Mobile Connect.

4. Choose whether to turn on Mobile Connect for all configured

phones or just one:

–

–

Make a call from your

See Placing a Call—Additional Options, page 18.

mobile phone

Turn off Mobile Connect
from your mobile phone

1. Dial your assigned Mobile Voice Access number.

2. Enter your mobile phone number (if requested) and PIN.

3. Press 3 to disable Mobile Connect.

4. Choose whether to turn off Mobile Connect for all configured

phones or just one:

–

–

Turn on or off Mobile
Connect access to all your
remote destinations from
your desk phone

1. Press Mobility to display the current remote destination status
(Enabled or Disabled).

2. Press Select to change the status.

3. Press Exit.

Switching an In-Progress Call to Another Phone, page 24.

All phones—Enter 2.

One phone—Enter 1, then the remote destination you want to
add, followed by #.

All phones—Enter 2.

One phone—Enter 1, then the remote destination you want to
add, followed by #.

Tips

• When calling Mobile Voice Access, you must enter the number you are calling and your PIN if any

of the following are true:

–

The number you are calling from is not one of your remote destinations.

–

The number is blocked by you or your carrier (shown as “Unknown Number”).

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 45

–

The number is not accurately matched in the Cisco Unified Communications Manager database;
for example, if your number is 510-666-9999, but it is listed as 666-9999 in the database, or
your number is 408-999-6666, but it is entered as 1-408-999-6666 in the database.

• If you incorrectly enter any requested information (such as mobile phone number or PIN) three

times in a row, the Mobile Voice Access call disconnects, and you are locked out for a period of
time. Contact your system administrator if you need assistance.

46 OL-15895-01

Using a Handset, Headset, and Speakerphone

You can use your phone with these audio devices: a handset, headset, or speakerphone.

The phone is off-hook when the handset is lifted or another audio device is in use.

The phone is on-hook when the handset is in its cradle and other audio devices are not in use.

Using a Handset

If you want to... Then...

Go off-hook Lift the handset.

Go on-hook Replace the handset in the cradle.

Switch to the speakerphone or
headset during a call

Adjust the volume level for a
call

Press or , then hang up the handset.

Press during a call or after invoking a dial tone.

Press Save to preserve the volume level for future calls.

Using a Headset

Your phone supports four- or six-wire headset jacks for wired headsets. For information about
purchasing headsets, see

You can use a headset with all of the controls on your phone, including and .

If you want to... Then...

Toggle headset mode on and off Press .

Switch to a handset Lift the handset.

Adjust the volume level for a
call

If you use AutoAnswer, see Using AutoAnswer with a Headset or Speakerphone, page 49.

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 47

Headset Support, page 6.

Press during a call or after invoking a dial tone.

Press Save to preserve the volume level for future calls.

Using Wideband with your Headset

If you use a headset that supports wideband, you might experience improved audio sensitivity if you
enable the wideband setting on your phone (this setting is disabled by default). To access the setting,
choose

If the Wideband Headset setting shows as dimmed, then this setting is not user controllable.

Check with your system administrator to be sure your phone system is configured to use wideband. If
the system is not configured for wideband, you may not detect any additional audio sensitivity even
when using a wideband headset. To learn more about your headset, refer to the headset documentation
or ask your system administrator for assistance.

> User Preferences > Audio Preferences > Wideband Headset.

Using a Speakerphone

Many of the actions you can take to dial a number or answer a call will automatically trigger
speakerphone mode, assuming that the handset is in its cradle and

If you want to... Then...

Toggle speakerphone mode on
or off

Switch to a handset Lift the handset.

Adjust the volume level for a
call

Press .

Press during a call or after invoking a dial tone.

Press Save to preserve the volume level for future calls.

is not lit.

48 OL-15895-01

Using AutoAnswer with a Headset or Speakerphone

When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings.
Your system administrator configures AutoAnswer to use either the speakerphone or a headset. You
might use AutoAnswer if you receive a high volume of incoming calls.

If you... Then...

Use AutoAnswer with a
headset

Use AutoAnswer with the
speakerphone

Keep headset mode active (in other words, keep illuminated), even
when you are not on a call.

To keep headset mode active, do the following:

• Press EndCall to hang up.

• Press New Call or Dial to place new calls.

If your phone is set up to use AutoAnswer in headset mode, calls are
automatically answered only if

Otherwise, calls ring normally and you must manually answer them.

Keep the handset in the cradle and headset mode inactive ( unlit).

Otherwise, calls ring normally and you must manually answer them.

is illuminated.

Tip

AutoAnswer is disabled when the Do Not Disturb feature is active.

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 49

Changing Phone Settings

You can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and
other settings.

Customizing Rings and Message Indicators

You can customize how your phone indicates an incoming call and a new voice mail message. You can
also adjust the ringer volume for your phone.

If you want to... Then...

Change the ring tone per
line

Change the way the audible
voice message indicator
sounds on your phone

Adjust the volume level for
the phone ringer

Change the way that the
voice message light on your
handset works

1. Choose > User Preferences > Rings.

2. Choose a phone line or the default ring setting.

3. Choose a ring tone to play a sample of it.

4. Press Select and Save to set the ring tone, or press Cancel.

1. Log in to your User Options web pages. (See Accessing Your User

Options Web Pages, page 59.)

2. Access your message indicator settings. (See Controlling Line

Settings on the Web, page 67.)

Press while the handset is in the cradle and the headset and
speakerphone buttons are off. The new ringer volume is saved
automatically.

1. Log in to your User Options web pages. (See Accessing Your User

Options Web Pages, page 59.)

2. Access your message indicator settings. (See Controlling Line

Settings on the Web, page 67.)

Note Typically, the default system policy is to indicate a new voice

message by displaying a steady light on the handset light strip.

50 OL-15895-01

Customizing the Touchscreen

You can adjust the characteristics of the touchscreen.

If you want to... Then...

Change the touchscreen
brightness

Adjust the touchscreen
to accommodate your
viewing angle

Change the background
image

Enable or disable the
touchscreen

Change the language on
your touchscreen

Change the line text
label

Adjust contrast for
your Cisco Unified IP
Phone Expansion
Module 7914

Turn off illumination
of the touchscreen

1. Choose > User Preferences > Brightness.

2. To make adjustments, press Up, Down or .

3. Press Save, or press Cancel.

1. Choose > User Preferences > Viewing Angle.

2. To make adjustments, press Up, Down or .

3. Press Save, or press Cancel.

1. Choose > User Preferences > Background Images.

2. Scroll through available images and press Select to choose an image.

3. Press Preview to see a larger view of the background image.

4. Press Exit to return to the selection menu.

5. Press Save to accept the new image, or press Cancel.

See Cleaning and Maintaining the Touchscreen, page 13.

1. Log in to your User Options web pages. (See Accessing Your User

Options Web Pages, page 59.)

2. Access your user settings. (See Controlling User Settings on the Web,

page 67.)

1. Log in to your User Options web pages. (See Accessing Your User

Options Web Pages, page 59.)

2. Access your line label settings. (See Controlling Line Settings on the

Web, page 67.)

1. Choose > User Preferences > Contrast.

2. To make adjustments, press Up, Down or .

3. Press Save, or press Cancel.

Contact your system administrator to see if this optional feature is
available to you. This feature allows you to turn off touchscreen illumination
for a pre-determined time (as set by your system administrator).

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 51

Using Call Logs and Directories

This section describes how you can use call logs and directories. To access both features, use the
Directories button

Using Call Logs

Your phone maintains records of your missed, placed, and received calls.

If you want to... Then...

View your call logs Choose > Missed Calls, Placed Calls, or Received Calls. Each stores up

Display details for
a single call record

Erase all call
records in all logs

Erase all call
records in a single
log

Erase a single call
record

Dial from a call log
(while not on
another call)

.

to 100 records.

1. Choose > Missed Calls, Placed Calls, or Received Calls.

2. Highlight a call record.

3. Press Details. Doing so displays information such as called number, calling

number, time of day, and call duration (for placed and received calls only).

Press , then press Clear.

1. Choose > Missed Calls, Placed Calls, or Received Calls.

2. Highlight a call record.

3. Press Clear. (You may need to press the more softkey to display Clear.)

1. Choose > Missed Calls, Placed Calls, or Received Calls.

2. Highlight a call record.

3. Press Delete.

1. Choose > Missed Calls, Placed Calls, or Received Calls.

2. Highlight a call record.

Note If the Details softkey appears, the call is the primary entry of a multiparty

call. See the Tips section below.

3. If you need to edit the displayed number, press EditDial followed by << or
>>. To delete the number, press EditDial followed by Delete. (You may
need to press the more softkey to display Delete.)

4. Go off-hook to place the call.

52 OL-15895-01

If you want to... Then...

Dial from a call log
(while connected to
another call)

1. Choose > Missed Calls, Placed Calls, or Received Calls.

2. Highlight a call record.

Note If the Details softkey appears, the call is the primary entry of a multiparty

3. If you need to edit the displayed number, press EditDial followed by << or

>>. To delete the number, press EditDial followed by Delete. (You may
need to press the more softkey to display Delete.)

4. Press Dial.

5. Choose a menu item to handle the original call:

–

–

–

–

See if the line in the
call log is busy

Look for Busy Lamp Field indicators. See Using BLF to Determine a Line State,

page 40.

before placing a
call to that line

Place a call from a
URL entry in a call
log (SIP phones
only)

1. Choose > Missed Calls, Placed Calls, or Received Calls.

2. Highlight the URL entry that you want to dial.

3. If you need to edit the entry, press EditDial.

4. The icon appears to indicate that you can begin editing characters in

the URL entry.

5. Press Dial.

call. See the

Tips section below.

Hold—Puts the first call on hold and dials the second.

Trans fer —Transfers the first party to the second and drops you from
the call. (Press Tran sf er again after dialing to complete the action.)

Conference—Creates a conference call with all parties, including you.

(Press Confrn or Conference again after dialing to complete the
action.)

EndCall—Disconnects the first call and dials the second.

Tips

• (SCCP and SIP phones) Your phone might be set up for international call logging, which is
indicated by a “+” symbol on the call logs, redial, or call directory entries. See your system
administrator for more information.

• (SCCP phones only) To view the complete call record of a multiparty call (for example, of call that
has been forwarded or transferred to you), highlight the call record and press Details. The Details
record shows two entries for each missed or received multiparty call. The entries are listed in
reverse chronological order:

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 53

–

The first logged entry is the name/number of the last completed call of a multiparty call
received on your phone.

–

The second logged entry is the name/number of the first completed call of a multiparty call
received on your phone.

Directory Dialing

Depending on configuration, your phone can provide corporate and personal directory features:

• Corporate Directory—Corporate contacts that you can access on your phone. Your system
administrator sets up and maintains your Corporate Directory.

• Personal Directory—If available, personal contacts and associated speed-dial codes that you can
configure and access from your phone and User Options web pages. Personal Directory is
comprised of Personal Address Book (PAB) and Fast Dials:

–

PAB is a directory of your personal contacts.

–

Fast Dials allows you to assign codes to PAB entries for quick dialing.

Using Corporate Directory on Your Phone

You can use a corporate directory to place calls to coworkers.

If you want to... Then...

Dial from a corporate
directory (while not on
another call)

54 OL-15895-01

1. Choose > Corporate Directory (exact name can vary).

2. User your keypad to enter a full or partial name and press Search.

3. To dial, press the listing, or scroll to the listing and go off-hook.

If you want to... Then...

Dial from a corporate
directory (while on
another call)

See if the phone line in
the directory is busy

1. Choose > Corporate Directory (exact name can vary).

2. User your keypad to enter a full or partial name and press Search.

3. Scroll to a listing and press Dial.

4. Choose a menu item to handle the original call:

–

Hold—Puts the first call on hold and dials the second.

–

Trans fer —Transfers the first party to the second and drops you
from the call. (Press Tran s fer again after dialing to complete the
action.)

–

Conference—Creates a conference call with all parties, including
you. (Press Confrn or Conference again after dialing to complete
the action.)

–

EndCall—Disconnects the first call and dials the second.

Look for Busy Lamp Field (BLF) indicators. See Using BLF to Determine a

Line State, page 40.

Tip

Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button
on your phone to move between input fields.

Using Personal Directory on Your Phone

The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials. This
section describes how to set up and use Personal Directory on your phone. Alternately, see the

Personal Directory on the Web, page 60.

If you want to... Then...

Access Personal
Directory (for PAB
and Fast Dial codes)

Search for a PAB
entry

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 55

1. Choose > Personal Directory (exact name can vary).

2. Enter your Cisco Unified Communications Manager user ID and PIN,

then press Submit.

1. Access Personal Directory, then choose Personal Address Book.

2. Enter search criteria and press Submit.

3. You can choose Previous or Next to move through listings.

4. Highlight the PAB listing that you want and press Select.

Using

If you want to... Then...

Dial from PAB entry 1. Search for a listing.

2. Highlight the listing and press Select.

3. Press Dial. (You may need to press the more softkey to see Dial.)

4. Enter the participant’s phone number.

5. Highlight the number that you want to dial and press OK.

6. Press OK again to dial the number.

Delete a PAB entry 1. Search for a listing.

2. Highlight the listing and press Select.

3. Press Delete.

4. Choose OK to confirm the deletion.

Edit a PAB entry 1. Search for a listing.

2. Highlight the listing and press Edit to modify a name or email address.

3. If necessary, choose Phones to modify a phone number.

4. Press Update.

Add a new PAB entry 1. Access Personal Directory, then choose Personal Address Book.

2. Access the Search page by choosing Submit. (You do not need to input

search information first.)

3. Press New.

4. Use your phone keypad to enter a name and email information.

5. Choose Phones and use the keypad to enter phone numbers. Be sure to

include any necessary access codes such as a 9 or 1.

6. Choose Submit to add the entry to the database.

Assign a Fast Dial
code to a PAB entry

1. Search for a PAB entry.

2. Highlight the listing and press Select.

3. Press Fast Dial.

4. Highlight the number that you want to dial and press Select.

5. Highlight the Fast Dial code that you want to assign to the number and

press Select.

56 OL-15895-01

If you want to... Then...

Add a new Fast Dial
code (not using a PAB
entry)

Search for Fast Dial
codes

Place a call using a
Fast Dial code

Delete a Fast Dial
code

Log out of Personal
Directory

1. Choose > Personal Directory > Personal Fast Dials.

2. Press Fast Dial.

3. Highlight a Fast Dial code that is unassigned and press Select.

4. Press Assign.

5. Enter a phone number.

6. Press Update.

1. Choose > Personal Directory > Personal Fast Dials.

2. You can choose Previous or Next to move through listings.

3. Highlight the listing that you want and press Select.

1. Search for a Fast Dial code.

2. Highlight the listing you want and press Select.

3. Press Dial.

4. Choose OK to complete the action.

1. Search for a Fast Dial code.

2. Highlight the listing you want and press Select.

3. Press Remove.

1. Choose > Personal Directory (exact name can vary).

2. Choose Logout.

Tips

• Your system administrator can provide you the user ID and PIN that you need to log in to Personal

Directory.

• Personal Directory automatically logs you out after a certain amount of time. This time limit can

vary. Ask your system administrator for more information.

• Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation

button on your phone to move between input fields.

• Your phone might be set up for international call logging, which is indicated by a “+” symbol on

the call logs, redial, or call directory entries. See your system administrator for more information.

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 57

Accessing Voice Messages

To access voice messages, press the Messages button .

Note Your company determines the voice message service that your phone system uses. For the most

accurate and detailed information, refer to the documentation that came with your voice
message system.

If you want to... Then...

Set up and personalize
your voice message
service

Check for your new
voice messages

Press and follow the voice instructions.

If a menu appears on your touchscreen, choose an appropriate menu item.

Look for:

• A steady red light on your handset. (This indicator can vary. See

Customizing Rings and Message Indicators, page 50.)

• A flashing message waiting icon and text message on your
touchscreen.

Note The red light and message waiting icon display only when you have a

message on your primary line, even if you receive voice messages on
other lines.

Listen for:

A stutter tone from your handset, headset, or speakerphone when you place
a call.

Note The stutter tone is line-specific. You hear it only when using the line

with the waiting message.

Listen to your voice
messages or access the
voice messages menu

Send or redirect a call
to a voice message
system

58 OL-15895-01

Press .

Depending on your voice message service, doing so either auto-dials the
message service or provides a menu on your touchscreen.

Press iDivert. For more information, see the Sending a Call to a Voice

Message System, page 26.

Using the User Options Web Pages

Your Cisco Unified IP Phone is a network device that can share information with other network
devices in your company, including your personal computer. You can use your computer to log in to
your Cisco Unified CM User Options web pages, where you can control features, settings, and services
for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your

Options web pages.

User

Accessing Your User Options Web Pages

This section describes how to log in and select a phone device.

If you want to... Then do this...

Log in to your User
Options web pages

Select a device after
logging in

Select a
configuration
option after
logging in

1. Obtain a User Options URL, user ID, and default password from your
system administrator.

2. Open a web browser on your computer, enter the URL, and log on.

3. If prompted to accept security settings, click Ye s or Install Certificate.

The Cisco Unified Communications Manager User Options main web page
displays. From this page you can choose User Options to access User
Settings, Directory features, a Personal Address Book, and Fast Dials.

Or, to access phone-specific options, select a device (see below).

1. After you have logged in to your User Options web pages, choose User
Options > Device.

The Device Configuration page displays.

2. If you have multiple devices assigned to you, choose the appropriate device
(phone model, Extension Mobility profile, or Remote Destination profile)
from the Name drop-down menu.

Note Toolbar buttons located at the top of the Device Configuration page are

specific to the selected device type.

1. After you have logged in to your User Options web pages, choose User
Options to access User Settings, Directory, Personal Address Book, Fast

Dials, and Mobility Settings.

2. To return to the Device Configuration page from another page, choose
User Options > Device.

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 59

Configuring Features and Services on the Web

The topics in this section describe how to configure features and services from your User Options web
pages after logging in. See Accessing Your User Options Web Pages, page 59.

Using Personal Directory on the Web

The Personal Directory feature set that you can access on your computer consists of:

• A Personal Address Book (PAB)

• Fast Dials

• Cisco Unified Communications Manager Address Book Synchronizer

Note You can also access PAB and Fast Dials from your phone. See Using Personal Directory on

Your Phone, page 55.

Using Your Personal Address Book on the Web

This section describes how to use your PAB from your User Options web pages.

If you want to... Then do this after you log in...

Add a new PAB entry 1. Choose User Options > Personal Address Book.

2. Click Add New.

3. Enter information for the entry.

4. Click Save.

Search for a PAB entry 1. Choose User Options > Personal Address Book.

2. Specify search information and click Find.

Edit a PAB entry 1. Search for a PAB entry.

2. Click a name or nickname.

3. Edit the entry as needed and click Save.

60 OL-15895-01

If you want to... Then do this after you log in...

Delete a PAB entry 1. Search for a PAB entry.

2. Select one or more entries.

3. Click Delete Selected.

Assign a line button for PAB

Note Before you can assign a line button for PAB, your system

administrator must configure the phone to display services.
Contact your system administrator for more information.

1. Choose User Options > Device.

2. Click Service URL.

3. Choose the Personal Address Book service from the Button

drop-down list box.

4. Enter a phone label for the button.

5. Click Save.

6. Click Reset and then click Restart to refresh the phone

configuration.

You can now press the line button to access PAB codes.

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 61

Configuring Fast Dials on the Web

This section describes how to assign Fast Dials from your User Options web pages.

If you want to... Then do this after you log in...

Assign a line button for
Fast Dial

Assign a Fast Dial code
to a PAB entry

Assign a Fast Dial code
to a phone number
(without using a PAB
entry)

Search for a Fast Dial
entry

Note Before you can assign a line button for Fast Dial, your system

administrator must configure the phone to display services. Contact
your system administrator for more information.

1. Choose User Options > Device.

2. Click Service URL.

3. Choose the Fast Dial service from the Button drop-down list box.

4. Enter a phone label for the button.

5. Click Save.

6. Click Reset and then click Restart to refresh the phone configuration.

You can now press the line button to access Fast Dial codes.

1. Create a PAB entry. See Using Your Personal Address Book on the

Web, page 60.

2. Choose User Options > Fast Dials.

3. Click Add New.

4. Use the Search Options area to find the appropriate PAB entry.

5. Click a phone number in the Search Results area.

6. Change the Fast Dial code, if desired.

7. Click Save.

1. Choose User Options > Fast Dials.

2. Click Add New.

3. Change the Fast Dial code, if desired.

4. Enter a phone number.

5. Click Save.

1. Choose User Options > Fast Dials.

2. Specify search information and click Find.

62 OL-15895-01

If you want to... Then do this after you log in...

Edit a Fast Dial phone
number

Delete a Fast Dial entry 1. Search for a Fast Dial.

1. Choose User Options > Fast Dials.

2. Search for the Fast Dial entry that you want to edit.

3. Click on a component of the entry.

4. Change the phone number.

5. Click Save.

2. Select one or more entries.

3. Click Delete Selected.

Tips

• You can create up to 500 Fast Dial and PAB entries.

• You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries are labeled

“raw” in the User Options web pages and do not display a configurable text label.

Using the Address Book Synchronization Tool

You can use the Address Book Synchronization Tool (TABSynch) to synchronize your existing
Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft
Windows Address Book will then be accessible on your Cisco Unified IP Phone and User
pages. Your system administrator can give you access to TABSynch and provide detailed instructions.

Options web

Setting Up Speed Dials on the Web

Depending on configuration, your phone can support several speed-dial features:

• Speed-dial buttons

• Abbreviated Dialing

• Fast Dials

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 63

Note For help using speed-dial features, see Speed Dialing, page 34.

If you want to... Then do this after you log in...

Set up speed-dial
buttons

Set up Abbreviated
Dialing

Set up Fast Dials See Configuring Fast Dials on the Web, page 62.

1. Choose User Options > Device.

2. Choose a phone from the Name drop-down menu.

3. Click Speed Dials.

4. Enter a number and label for a speed-dial button (programmable button)

on your phone.

5. Click Save.

Note Your phone uses the ASCII Label field.

1. Choose User Options > Device.

2. Choose a phone from the Name drop-down menu.

3. Click Speed Dials.

4. Enter a number and label for an Abbreviated Dialing code.

5. Click Save.

You can also set up Fast Dials on your phone. See Using Personal Directory on

Your Phone, page 55.

64 OL-15895-01

Setting Up Phone Services on the Web

Phone services can include special phone features, network data, and web-based information (such as
stock quotes and movie listings). You must first subscribe to a phone service before accessing it on
your phone.

If you want to... Then do this after you log in...

Subscribe to a service 1. Choose User Options > Device.

Search for services 1. Select a device.

Change or end services 1. Search for services.

Change a service name 1. Search for services.

2. Choose a phone from the Name drop-down menu.

3. Click Phone Services.

4. Click Add New.

5. Choose a service from the drop-down list and click Next.

6. Change the service label and/or enter additional service information, if

available (optional).

7. Click Save.

2. Click Phone Services.

3. Click Find.

2. Select one or more entries.

3. Click Delete Selected.

2. Click on the service name.

3. Change the information and click Save.

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 65

If you want to... Then do this after you log in...

Add a service to an
available
programmable phone
button

1. Choose User Options > Device.

2. Choose a phone from the Name drop-down menu.

3. Click Service URL.

Note If you do not see this option, ask your system administrator to

configure a service URL button for your phone.

4. Choose a service from the Button Service drop-down list.

5. If you want to rename the service, edit the label fields.

Note Your phone uses the ASCII Label field if the phone does not support

double-byte character sets.

6. Click Save.

7. Click Reset to reset your phone (necessary to see the new button label

on your phone).

Access a service on your
phone

Select a service using one of the following buttons:

Programmable phone button:

( ) > Services

Feature buttons:

Messages

Services

Directories

Note The services available for your phone depend on the phone system

configuration and the services you subscribed to. Ask your phone
system administrator for more information.

Note If only one service is configured, the service opens by default. If more

than one service is configured, select an option from the menu on the
screen.

66 OL-15895-01

Controlling User Settings on the Web

User settings include your password, PIN, and language (locale) settings.

If you want to... Then do this after you log in...

Change your password 1. Choose User Options > User Settings.

2. In the Browser Password area, enter information.

3. Click Save.

Change your PIN 1. Choose User Options > User Settings.

2. In the Phone PIN area, enter information.

3. Click Save.

Change the language (locale) for
your User

Change the language (locale) for
your phone screen

Options web pages

1. Choose User Options > User Settings.

2. In the User Locale area, choose an item from the Locale

drop-down list.

3. Click Save.

1. Choose User Options > User Settings.

2. Choose an item from the User Locale drop-down list.

3. Click Save.

Tip

Your PIN and password allow you to access different features and services. For example, use your PIN
to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log
in to your User Options web pages and Cisco WebDialer on your personal computer. For more
information, ask your system administrator.

Controlling Line Settings on the Web

Line settings affect a specific phone line (directory number) on your phone. Line settings can include
call-forwarding, voice message indicators, ring patterns, and line labels.

You can set up other line settings directly on your phone:

• Set up call forwarding for your primary phone line—see Forwarding Calls to Another Number,

page 26.

• Change rings, display, and other phone-model specific settings—see Changing Phone Settings,

page 50.

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 67

If you want to... Then do this after you log in...

Set up call forwarding
per line

1. Choose User Options > Device.

2. Choose a phone from the Name drop-down menu.

3. Click Line Settings.

4. If you have more than one directory number (line) assigned to your

phone, choose a line from the Line drop-down menu.

5. In the Incoming Call Forwarding area, choose call forwarding settings
for various conditions.

6. Click Save.

Change the voice
message indicator
(lamp) setting per line

1. Choose User Options > Device.

2. Choose a phone from the Name drop-down menu.

3. Click Line Settings.

4. If you have more than one directory number (line) assigned to your

phone, choose a line from the Line drop-down menu.

5. In the Message Waiting Lamp area, choose from various settings.

Note Typically, the default message waiting setting prompts your phone to

display a steady red light from the handset light strip to indicate a new
voice message.

6. Click Save.

68 OL-15895-01

If you want to... Then do this after you log in...

Change the audible
voice message indicator
setting per line

1. Choose User Options > Device.

2. Choose a phone from the Name drop-down menu.

3. Click Line Settings.

4. If you have more than one directory number (line) assigned to your

phone, choose a line from the Line drop-down menu.

5. In the Audible Message Waiting Indicator area, choose from various
settings.

Note Typically, the default message waiting setting prompts your phone to

display a steady red light from the handset light strip to indicate a new
voice message.

6. Click Save.

Change or create a line
text label that appears
on your phone screen

1. Choose User Options > Device.

2. Choose a phone from the Name drop-down menu.

3. Click Line Settings.

4. If you have more than one directory number (line) assigned to your

phone, choose a line from the Line drop-down menu.

5. In the Line Text Label area, enter a text label.

6. Click Save.

Note Your phone uses the ASCII Label field if the phone does not support

double-byte character sets.

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 69

Setting Up Phones and Access Lists for Mobile Connect

When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use
to make and receive calls using the same directory numbers as your desk phone. These phones are
called remote destinations. You can also define access lists to restrict or allow calls from certain
numbers to be sent to your mobile phone.

If you want to... Then do this after you log in...

Create an access list 1. Choose User Options > Mobility Settings > Access Lists.

2. Click Add New.

3. Enter a name to identify the access list and a description (optional).

4. Choose whether the access list will allow or block specified calls.

5. Click Save.

6. Click Add Member to add phone numbers or filters to the list.

7. Select an option from the Filter Mask drop-down list box. You can filter

a directory number, calls with restricted caller ID (Not Available), or
calls with anonymous caller ID (Private).

8. If you select a directory number from the Filter Mask drop-down list
box, enter a phone number or filter in the DN Mask field. You can use
the following wild cards to define a filter:

–

X (upper or lower case)—Matches a single digit. For example,
408555123X matches any number between 4085551230 and

4085551239.

–

!—Matches any number of digits. For example, 408! matches any
number starts with 408.

–

#—Used as a single digit for exact match.

9. To add this member to the access list, click Save.

10. To save the access list, click Save.

70 OL-15895-01

If you want to... Then do this after you log in...

Add a new remote
destination

1. Choose User Options > Mobility Settings > Remote Destinations.

2. Click Add New.

3. Enter the following information:

–

Name—Enter a name for the mobile (or other) phone.

–

Destination Number—Enter your mobile phone number.

4. Select your remote destination profile from the drop-down list box. Your
remote destination profile contains the settings that apply to remote
destinations that you create.

5. Select the Mobile Phone check box to allow your remote destination to
accept a call sent from your desktop phone.

6. Select the Enable Mobile Connect check box to allow your remote
destination to ring simultaneously with your desktop phone.

7. Choose one of the following options in the Ring Schedule area:

–

All the time—Choose this option if you do not want to impose day
and time restrictions on ringing the remote destination.

–

As specified below—Choose this option and select from the
following items to set up a ring schedule based on day and time:

• Select a check box for each day of the week you want to allow
calls to ring the remote destination.

• For each day, select All Day or select the beginning and ending
times from the drop-down lists.

• Select the time zone from the drop-down list box.

8. Choose one of the following ringing options:

–

Always ring this destination.

–

Ring this destination only if the caller is in the allowed access list that
you select.

–

Do not ring this destination if the caller is in the blocked access list
that you select.

Note The ring schedule drop-down list boxes include only the access lists that

you have created.

9. Click Save.

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 71

Using Cisco WebDialer

Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by
clicking items in a web browser. Your system administrator must configure this feature for you.

If you want to... Then...

Use WebDialer with
your User Options
directory

Use WebDialer with
another online
corporate directory
(not your User
Options directory)

1. Log in to your User Options web pages. See Accessing Your User Options

Web Pages, page 59.

2. Choose User Options > Directory and search for a coworker.

3. Click the number that you want to dial.

4. If this is your first time using WebDialer, set up preferences and click

Submit. (See the last row in this table for details.)

5. If the Make Call page appears, click Dial. (See the last row in this table
to learn how to suppress this page in the future, if desired.)

The call is now placed on your phone.

6. To end a call, click Hangup or hang up from your phone.

1. Log in to a WebDialer-enabled corporate directory and search for

coworkers.

2. Click the number that you want to dial.

3. When prompted, enter your user ID and password.

4. If this is your first time using WebDialer, set up preferences and click

Submit. (See the last row in this table for details.)

5. If the Make Call page appears, click Dial. (See the last row in this table
to learn how to suppress this page in the future, if desired.)

The call is now placed on your phone.

6. To end a call, click Hangup or hang up from your phone.

72 OL-15895-01

If you want to... Then...

Log out of WebDialer Click the logout icon in the Make Call or Hang Up page.

Set up, view, or
change WebDialer
preferences

Access the Preferences page.

The Preferences page appears the first time that you use WebDialer (after you
click the number that you want to dial).

To return to Preferences in the future, click the preferences icon from the
Make Call or Hang Up page.

The Preferences page contains the following options:

• Preferred language—Determines the language used for WebDialer

settings and prompts.

• Use permanent device—Identifies the Cisco Unified IP Phone and

directory number (line) that you will use to place WebDialer calls. If you
have one phone with a single line, the appropriate phone and line are
automatically selected. Otherwise, choose a phone and/or line. Phones
are specified by host name. (To display the host name on your phone,
choose

• Use Extension Mobility—If selected, prompts WebDialer to use the

Unified IP Phone that is associated with your Extension Mobility

Cisco
profile (if available).

• Do not display call confirmation—If selected, prompts WebDialer to

suppress the Make Call page. This page appears by default after you click
a phone number in a WebDialer-enabled online directory.

> Network Configuration > Host Name.)

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 73

Understanding Additional Configuration Options

Your system administrator can configure your phone to use specific softkey and button templates
along with special services and features, if appropriate. This table provides an overview of some
configuration options that you might want to discuss with your phone system administrator based on
your calling needs or work environment.

Note You can locate Phone Guides and other documents listed in this table on the web:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.
html

If you... Then... For more information...

Need to handle more
calls on your phone line

Need more than one
phone line

Need more speed-dial
buttons

Work with (or work as)
an administrative
assistant

Want to use one
extension for several
phones

Ask your system administrator to
configure your line to support more
calls.

Ask your system administrator to
configure one or more additional
directory numbers for you.

First make sure that you are using all
of your currently available speed-dial
buttons.

If you need additional speed-dial
buttons, try using Abbreviated Dialing
or subscribing to the Fast Dial service.

Another option is to attach the Cisco
Unified IP Phone Expansion Module
7914 to your phone.

Consider using:

• Cisco Unified Communications
Manager Assistant

• A shared line

Request a shared line. This allows you
to use one extension for your desk
phone and lab phone, for example.

Talk to your system administrator
or phone support team.

Talk to your system administrator
or phone support team.

See:

• Speed Dialing, page 34

• Cisco Unified IP Phone

Expansion Module 7914
Phone Guide

See:

• Using a Shared Line, page 37

• Cisco Unified

Communications Manager
Assistant User Guide

See Using a Shared Line, page 37.

74 OL-15895-01

If you... Then... For more information...

Share phones or office
space with coworkers

Answer calls frequently
or handle calls on
someone’s behalf

Need to make video
calls (SCCP phones
only)

Determine the state of a
phone line associated
with a speed-dial
button, call log, or
directory listing on
your phone

Want to temporarily
apply your phone
number and settings to
a shared

Unified IP Phone

Cisco

Consider using:

• Call Park to store and retrieve

calls without using the transfer
feature.

• Call Pickup to answer calls ringing

on another phone.

• A shared line to view or join

coworkers’ calls.

• Cisco Extension Mobility to apply

your phone number and user
profile to a shared

Unified IP Phone.

Cisco

Ask your system administrator to set
up the AutoAnswer feature for your
phone.

Consider using Cisco Unified Video
Advantage, which enables you to make
video calls using your Cisco Unified

Phone, your personal computer,

IP
and an external video camera.

Ask your administrator to set up the
Busy Lamp Field (BLF) feature for
your phone.

Ask your system administrator about
the Cisco Extension Mobility Service.

Ask your system administrator
about these features and see the:

• Advanced Call Handling,

page 34.

• Using a Shared Line, page 37.

• Using Cisco Extension

Mobility, page 44.

See Using AutoAnswer with a

Headset or Speakerphone,
page 49.

Contact your system
administrator for additional
assistance and see the

Unified Video Advantage

Cisco
Quick Start Guide and User
Guide.

See Using BLF to Determine a Line

State, page 40.

See Using Cisco Extension

Mobility, page 44.

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 75

Troubleshooting Your Phone

This section provides troubleshooting information for your Cisco Unified IP Phone.

General Troubleshooting

This section provides information to help you troubleshoot general problems with your phone. For
more information, see your system administrator.

Symptom Explanation

You cannot hear a dial
tone or complete a call

The Settings button is
unresponsive

The phone screen
appears blank

The phone screen does
not illuminate under
any circumstances

The softkey that you
want to use does not
appear

Barge fails and results
in a fast busy tone

One or more of the following factors might apply:

• You must log into the Extension Mobility service.

• You must enter a client matter code (CMC) or forced authorization

code (FAC) after dialing a number. (SCCP phones only)

• Your phone has time-of-day restrictions that prevent you from using
some features during certain hours of the day.

Your system administrator might have disabled on your phone.

The touchscreen has gone into sleep mode to save power after a period of
inactivity. Wake the touchscreen by pressing it, by lifting the handset, or
by pressing any button, such as

the Touchscreen, page 13.

You might have disabled touchscreen illumination on your phone. Contact
your system administrator to determine if this feature is available to you.

One or more of the following factors might apply:

• You must press more to reveal additional softkeys.

• You must change the line state (for example, go off-hook or have a

connected call).

• Your phone is not configured to support the feature associated with
that softkey.

You cannot barge an encrypted call if the phone you are using is not
configured for encryption. When your barge attempt fails for this reason,
your phone plays a fast busy tone.

. See Cleaning and Maintaining

76 OL-15895-01

Symptom Explanation

You are disconnected
from a call that you
joined using Barge

CallBack fails The other party might have call forwarding enabled.

The phone shows an
error message when
you attempt to set up
Call Forward All

You will be disconnected from a call that you have joined using Barge if
the call is put on hold, transferred, or turned into a conference call.

Your phone may reject your attempt to set up Call Forward All directly on
the phone if the target number that you enter would create a Call Forward
All loop or would exceed the maximum number of links permitted in a Call
Forward All chain (also known as a maximum hop count). Ask your system
administrator for details.

Viewing Phone Administration Data

Your system administrator might ask you to access administration data on your phone for
troubleshooting purposes.

If you are asked to... Then...

Access network
configuration data

Access status data Choose > Status and select the status item that you want to view.

Access phone model
information

Access phone call and
voice quality
information

Choose > Network Configuration and select the network
configuration item that you want to view.

Choose > Model Information.

Choose > Status > Call Statistics.

Using the Quality Reporting Tool

Your system administrator may temporarily configure your phone with the Quality Reporting Tool
(QRT) to troubleshoot performance problems. You can press QRT or Quality Reporting Tool to
submit information to your system administrator. Depending on configuration, use the QRT to:

• Immediately report an audio problem on a current call.

• Select a general problem from a list of categories and choose reason codes.

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 77

78 OL-15895-01

Cisco One-Year Limited Hardware Warranty Terms

There are special terms applicable to your hardware warranty and various services that you can use
during the warranty period. Your formal Warranty Statement, including the warranties and license
agreements applicable to Cisco software, is available on Cisco.com at the following URL:

http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 79

80 OL-15895-01

Index

A

Abbreviated Dialing 34, 63
access lists

creating 70

setting up 70
Address Book Synchronization Tool 63
answering calls 20
ASCII label field support 64
audio, quality of 6
authenticated calls 41
Auto Dial 17
AutoAnswer 49

B

barge

and privacy 39

and shared lines 37

using 38
BLF 40
Busy Lamp Field 40
button 33
buttons, identifying 7

C

call activity area 12

call forwarding

configuring from web page 67
configuring on phone 26

call logs

dialing from a URL entry in 53
erasing 52

viewing and dialing from 52
call overview mode 24
call park 36
call pickup 35
call waiting 20
CallBack 18
caller ID 12
call-handling

advanced 34

basic 17
calls

answering 20

barging 38

blocking 28

compared to lines 10

conference features for 28

ending 21

forwarding 26, 67

handling multiple 23

holding and resuming 22

icons for 11

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 81

maximum per line 10
multiple parties on 28
multiple, switching between 23
muting 23
parking 36
placing 17, 18
prevent barging of 39
prioritizing 42
redirecting while ringing 35
reporting problems with 77
secure 41
storing and retrieving 36
transferring 25
using DND 28

viewing 12, 24
Cisco Extension Mobility 44
Cisco Unified Communications Manager

Address Book Synchronizer

Cisco Unified IP Phone

adjusting height of 5

connecting 4

documentation for 2

feature configuration for 15, 74

illustration of 7

online help for 14

registering 6

securing handset rest 5

troubleshooting 76

web-based services for 59
Cisco Unified IP Phone Expansion Module

7914 51
Cisco Unified Video Advantage 75
Cisco WebDialer 72
Client Matter Code, see CMC

63

CMC 19, 76
conference calls

Meet-Me 31
removing participants from 32
security-level for 32
types of 28

viewing participants for 32
connected 11
corporate directory

using from web page 72

using on phone 52, 54

D

Details softkey, viewing multiparty calls with

52, 53

device configuration page 59
dialing, options for 17, 18
directories button 9
directory

corporate 54

personal 54, 55

using from web page 72

using on phone 54
display button 9, 13
DND 28
Do Not Disturb 28
documentation, accessing 2

E

EM 44
encrypted calls 41
ending a call, options for 21

82 OL-15895-01

Extension Mobility 44

F

FAC 19, 76
Fast Dials

configuring from web page 62
using on phone 55

feature buttons

directories 9
display of 14
help 9
messages 9
services 10

settings 10
feature menus 14
feature tabs 12
features, availability of 15, 74
footstand

adjusting 5

button for 9
Forced Authorization Code, see FAC
forwarding calls, options for 26

G

group call pickup 35

H

using 47
hanging up, options for 21
headset

answering calls with 20

button for 10

hanging up with 21

placing calls with 17

using 47
headset performance, general 6
help button 9, 24
help, using 14
hold

and switching calls 23

and transferring 25

mobile connect call 45

using 22
hookswitch clip, removing 5
Hunt groups, logging out 37

I

icons

for call states 11

for lines 11
idle 11
installing, Cisco Unified IP Phone 4
intercom calls 32
intercom line 11, 33
international call logging 18, 53, 57

handset

light strip 10
securing in cradle 5

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 83

K

keypad 10

L

language (locale) settings 67
line buttons 9
lines

and call forwarding 26, 67
and call states 11
and using BLF 40
buttons for 9
description of 10
icons for 11
number of calls supported on 10, 74
ring patterns for 67
ring tones for 50
shared 37
switching between 23
text label for 67
viewing 12
voice message indicator setting for 67

logging out of hunt groups 37

mobile connect

access to remote destinations 45
configuring 44
enabling 71
making call from mobile phone 45
putting call on hold 45
setting up access lists 70
turning off from mobile phone 45

mobile phone

make call from 45

turning off mobile connect 45
Mobile Voice Access 44
mobile voice access

connect to 45
multiparty calls

identifying in call logs 52, 53

viewing details of 52, 53
multiple calls, handling 23
mute button 10
mute, using 23

M

Malicious Call Identification 42
MCID 42
Meet-Me conferences 31
menus, using 14
messages

button 9
indicator for 50, 58

listening to 58
missed calls, records of 52
MLPP, using 42
Mobile Connect 44

84 OL-15895-01

N

navigation button 10
network configuration data, locating 76

O

on-hook dialing 17
online help, using 14

P

PAB

using from web page 60

using on phone 55
password, changing 67
Personal Address Book, see PAB
Personal Directory

using from web page 60

using on phone 55
phone lines

buttons for 9

description of 10

viewing 12
phone services

configuring 60

see also User Options web pages
phone tab 12
PIN, changing 67
placed calls, records of 52
placing calls, options for 17, 18
pre-dial 17
prioritizing calls 42
privacy

and shared lines 37

using 39
programmable buttons

description of 9

labels for 12

Q

QRT 77
Quality Reporting Tool 77

R

received calls, records of 52
redial 17
remote destination 44

creating 71
ring schedule 71

turn off access 45
remote-in-use icon for shared lines 37
resume, using 22
ring patterns, changing 67
ring schedule for remote destinations 71
ring tones, changing 50
ringer

customizing 50

indicator for 10

volume for 50

S

safety, warnings 2
secure calls 41
secure conferences 32
security, for calls 41
services button 10
services, subscribing to 65
settings button 10
settings, customizing 50
shared lines

and remote-in-use icon 37

description of 37

with barge 38

with privacy 39
sleep mode, waking touchscreen from 13

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 85

softkey buttons

description of 10
labels for 12

speakerphone

answering calls with 20
button for 10
hanging up with 21
placing calls with 17
using 47

speed dial

buttons for 9
configuring 34, 63
description of 34
labels 12, 63
using 18

using BLF with 34
status data, locating 76
status line, viewing 12
subscriptions, for phone services 65
suspicious calls, tracing 42
switching calls 23, 44

T

tabs, on touchscreen 12
TABSynch 63
TAPS 6
Tool for Auto-Registered Phones Support 6
touchscreen

adjusting contrast 51

changing language 51

cleaning 13

disabling/enabling 13

features of 12
illumination setting 51
sleep mode 13

transferring

options for 25

troubleshooting

general 76
see also QRT

U

URL dialing, from call log 53
User Options web pages

accessing 59
configuring features and services with 60
subscribing to phone services with 65

V

voice message indicator

changing setting for 67

description of 58
voice message service 58
volume

for phone ringer 50
volume button 10

W

warnings, safety 2
web-based services

configuring 59

see also User Options web pages

86 OL-15895-01

WebDialer 72
whisper 11
wideband

headset 48

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 87

88 OL-15895-01

Americas Headquarters

Cisco Systems, Inc.
San Jose, CA

Asia Pacific Headquarters

Cisco Systems (USA) Pte. Ltd.
Singapore

Europe Headquarters

Cisco Systems International BV
Amsterdam, The Netherlands

Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the

Cisco Website at www.cisco.com/go/offices.

CCDE, CCENT, Cisco Eos, Cisco Lumin, Cisco Nexus, Cisco StadiumVision, the Cisco logo, DCE, and Welcome to the Human Network are trademarks; Changing the Way We
Work, Live, Play, and Learn is a service mark; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP,
CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity,
Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, iQ
Expertise, the iQ logo, iQ Net Readiness Scorecard, iQuick Study, IronPort, the IronPort logo, LightStream, Linksys, MediaTone, MeetingPlace, MGX, Networkers, Networking
Academy, Network Registrar, PCNow, PIX, PowerPanels, ProConnect, ScriptShare, SenderBase, SMARTnet, Spectrum Expert, StackWise, The Fastest Way to Increase Your
Internet Quotient, TransPath, WebEx, and the WebEx logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (0805R)

The Java logo is a trademark or registered trademark of Sun Microsystems, Inc. in the U.S. or other countries.

© 2008 Cisco Systems, Inc. All rights reserved.