Hardware Installation Guide
for Cisco 4000 Series Integrated Services
Routers
Last Updated July 27, 2018
Cisco Systems, Inc.
www.cisco.com
Cisco has more than 200 offices worldwide.
Addresses, phone numbers, and fax numbers
are listed on the Cisco website at
www.cisco.com/go/offices.
Text Part Number: OL-32185-02
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL
STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT
WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT
SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE
OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.
The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required
to correct the interference at their own expense.
The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be
determined by turning the equipment off and on, users are encouraged to try to correct the interference by using one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product.
NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH
ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT
LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF
DEALING, USAGE, OR TRADE PRACTICE.
IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING,
WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO
OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this
URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership
relationship between Cisco and any other company. (1110R)
Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display
output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in
illustrative content is unintentional and coincidental.
Labels on Cisco 4000 Series ISRs1-26
Additional Help for Locating Cisco 4000 Series ISRs Labels1-27
OL-32185-02
Hardware Features of Cisco 4000 Series ISRs1-27
Built-In Interface Ports1-27
Dual Mode GE or SFP Ports1-28
USB Serial Console Port1-28
Front Panel PoE+ Ports1-28
Internal PoE Daughter Card1-28
LED Indicators1-29
Removable and Interchangeable Modules and Cards1-35
Network Interface Modules and Service Modules1-35
Cisco UCS E-Series Server Modules1-36
System Flash1-36
Solid State Drives1-36
Packet Voice Digital Signal Processor Modules1-36
Memory1-37
Hardware Installation Guide for Cisco 4000 Series Integrated Services Routers
iii
Contents
Power Supply1-37
Fans, Ventilation, and Airflow1-38
Slots, Subslots (Bay), Ports, and Interfaces in Cisco 4000 Series ISRs1-40
Slot Numbering1-42
About Slot 01-42
Subslot/Bay Numbering1-42
Gigabit Ethernet Management1-42
Specifications1-43
Periodic Inspection and Cleaning1-45
CHAPTER
2Cisco 4000 Series ISRs Preinstallation2-1
Standard Warning Statements2-1
General Safety Warnings2-2
Safety Recommendations2-5
Safety with Electricity2-6
Prevent Electrostatic Discharge Damage2-7
General Site Requirements2-7
General Precautions2-7
Site Selection Guidelines2-8
Site Environmental Requirements2-8
Physical Characteristics2-9
Rack Requirements2-9
Router Environmental Requirements2-9
Power Guidelines and Requirements2-10
Network Cabling Specifications2-10
Console and Auxiliary Port Considerations2-11
Console Port Connections2-11
Auxiliary Port Connections2-12
Prepare for Network Connections2-13
Ethernet Connections2-13
CHAPTER
iv
Required Tools and Equipment for Installation and Maintenance2-13
Installation Checklist2-15
Creating a Site Log2-16
3Install and Connect Cisco 4000 Series ISRs3-1
Before You Begin3-3
Unpack the Router3-4
Install the Router3-4
Hardware Installation Guide for Cisco 4000 Series Integrated Services Routers
OL-32185-02
Set Chassis on Desktop3-4
Attach Chassis to Wall or Mount Chassis in Rack3-5
Install Cisco 4400 or 4300 ISR3-5
Install Cisco 4200 Series ISR3-12
Chassis Grounding3-19
Connect Power3-20
Connect to AC Power3-21
Connect to Console Terminal or Modem3-22
Connect to Serial Port with Microsoft Windows3-22
Connect to Console Port with Mac OS X3-23
Connect to Console Port with Linux3-24
Install Cisco Microsoft Windows USB Device Driver3-24
Install Cisco Microsoft Windows XP USB Driver3-25
Install Cisco Microsoft Windows 2000 USB Driver3-25
Install Cisco Microsoft Windows Vista USB Driver3-25
Contents
CHAPTER
Uninstall Cisco Microsoft Windows USB Driver3-26
Uninstall Cisco Microsoft Windows XP and 2000 USB Driver3-26
Uninstall Cisco Microsoft Windows Vista USB Driver3-27
Connect WAN, LAN, and Voice Interfaces3-27
Ports and Cabling3-28
Connection Procedures and Precautions3-29
Configure Initial Router Settings on Cisco 4000 Series ISRs3-29
ROM Monitor Overview and Basic Procedures3-29
4Configure Initial Router Settings on Cisco 4000 Series ISRs4-1
Perform Initial Configuration on Cisco 4000 Series ISRs4-1
Use Cisco Setup Command Facility4-1
Complete the Configuration4-4
Use Cisco IOS XE CLI—Manual Configuration4-5
Configure Cisco 4000 Series ISR Hostname4-6
Configure the Enable and Enable Secret Passwords4-7
Configure the Console Idle Privileged EXEC Timeout4-8
Default Gigabit Ethernet Configuration4-10
Gigabit Ethernet Port Numbering4-10
Configure Gigabit Ethernet Interfaces4-11
Configuration Examples4-12
Specify a Default Route or Gateway of Last Resort4-13
Configure IP Routing and IP Protocols4-13
OL-32185-02
Hardware Installation Guide for Cisco 4000 Series Integrated Services Routers
v
Contents
Default Routes4-13
Default Network4-13
Gateway of Last Resort4-14
Configuration Examples4-15
Configure Virtual Terminal Lines for Remote Console Access4-16
Configuration Examples4-17
Configure the Auxiliary Line4-18
Verify Network Connectivity4-19
Save Your Device Configuration4-20
Save Backup Copies of Configuration and System Image4-20
Configuration Examples4-21
Verify Initial Configuration on Cisco 4000 Series ISRs4-23
CHAPTER
5Install and Upgrade Internal Modules and FRUs5-1
Safety Warnings5-2
Modules Supported5-4
Access Internal Modules5-4
Remove and Replace Chassis Cover5-4
Remove Cover from Cisco 4400 or 4200 ISR5-4
Remove Cover from Cisco 4300 ISR5-5
Replace Cover on Cisco 4400 or 4200 ISR5-5
Replace Cover on Cisco 4300 ISR5-6
Locate Internal and External Slots5-6
Locate Internal and External Slots for Modules on Cisco 4461 ISR5-7
Locate NEBS Module5-8
Locate Internal and External Slots for Modules on Cisco 4451 ISR5-8
Locate Internal and External Slots for Modules on Cisco 4351 ISR5-10
Locate Internal and External Slots for Modules on Cisco 4331 ISR5-11
5-11
Overview of the SSD Carrier Card NIM (NIM-SSD)5-11
Overview5-12
LEDs on NIM-SSD5-13
Solid State Drives5-15
Install SSD Drives into the NIM Carrier Card5-17
Remove SSD Drives from the NIM-SSD5-18
vi
Overview of NIM-HDD Card5-20
Cisco NIM-HDD LEDs5-22
Remove and Replace Cisco NIM-SSD or NIM-HDD5-22
Remove NIM-SSD or NIM-HDD5-24
Hardware Installation Guide for Cisco 4000 Series Integrated Services Routers
OL-32185-02
Replace NIM-SSD or NIM-HDD5-25
Install and Remove DDR DIMMs on Cisco 4400 or 4300 Series ISRs5-25
Locate and Orient DIMM5-25
Remove DIMM5-26
Install DIMM5-28
Install and Remove NIMs and SM-Xs on Cisco 4000 Series ISRs5-30
Software Requirement for SM-Xs5-31
Locate SM-X or NIM5-31
Remove SM-X or NIM5-31
Install SM-X5-31
Verify SM-X Installation5-32
Install and Remove PVDM4 on Cisco 4400 or 4300 Series ISRs5-32
Tools and Equipment Requirements5-33
PVDM4 Location and Orientation5-33
Install PVDM4 on the Motherboard of Cisco 4400 Series ISRs5-34
Remove the PVDM4 from the Motherboard of Cisco 4400 ISRs5-35
Install the PVDM4 on the Motherboard of Cisco 4331 ISR5-36
Remove the PVDM4 from the Motherboard of Cisco 4331 ISR5-37
Install the PVDM4 on Cisco Fourth-Generation T1/E1 Voice and WAN NIM5-38
Remove the PVDM4 from Cisco Fourth-Generation T1/E1 Voice and WAN NIM5-39
Contents
Remove and Replace the USB Flash Token Memory Stick5-39
Remove and Replace Cisco 4000 Series ISRs Power Supplies5-40
AC Power Supplies5-41
Overview of the AC Power Supply5-41
Replace AC Power Supply5-42
Overview of DC Power Supply5-45
Remove DC Input Power from Cisco 4461 or 4431 ISR5-47
Install DC Input Power on Cisco 4431 ISR5-48
Replace the Power Supply Module the Cisco 4331 Router5-51
Remove DC Input Power from Cisco 4331 ISR5-52
Install DC Input Power on Cisco 4331 ISR5-53
PoE Converter Power Supply Unit5-56
Overview of the PoE Converter Power Supply Unit5-56
Remove PoE Power Supply Slot Filler5-57
Install the PoE Converter Power Supply5-57
Remove PoE Converter Power Supply5-58
Install the PoE Power Supply Slot Filler5-58
Replace a Fan Tray5-60
Before Hot-Swapping a Fan Tray5-60
OL-32185-02
Hardware Installation Guide for Cisco 4000 Series Integrated Services Routers
vii
Contents
Replace Fan Tray5-60
Replace Fan Tray on Cisco 4331 ISR5-62
Remove and Install a CompactFlash Memory Card5-65
Prevent Electrostatic Discharge Damage5-65
Remove the CompactFlash Memory Card5-66
Install the CompactFlash Memory Card5-67
Remove and Install the Flash Memory Card5-67
Prevent Electrostatic Discharge Damage5-68
Install the Flash Memory Card5-68
Remove the Flash Memory Card5-70
Install and Remove an SSD mSATA Storage Device5-70
Prevent Electrostatic Discharge Damage5-70
Install the SSD mSATA Storage Device5-71
Remove the SSD mSATA Storage Device5-72
Install and Remove SFP Modules5-73
Install SFPs5-75
Laser Safety Guidelines5-75
Remove SFP Modules:5-76
APPENDIX
Remove, Replace, and Install the Internal PoE Daughter Card5-77
AOnline Insertion and Removal and Hot-SwappingA-1
OIR ProceduresA-2
Remove a ModuleA-2
Insert a ModuleA-2
Hot-Swapping ProceduresA-2
viii
Hardware Installation Guide for Cisco 4000 Series Integrated Services Routers
OL-32185-02
CHAPTER
1
Overview of Cisco 4000 Series ISRs
Cisco 4000 Series Integrated Services Routers (ISRs) are modular routers with LAN and WAN
connectivity. They support several interface modules, including Cisco Enhanced Service Modules
(SM-X) and Cisco Network Interface Modules (NIMs).
Cisco 4000 Series ISRs target these applications:
• Enterprise applications—Intended for mid-size aggregation and gateway router that is located in a
regional or large branch office:
–
WAN aggregation at Cisco Enterprise core
–
Internet gateway
–
Branch or regional office aggregation
–
Remote access aggregation
• Service provider applications—Intended for high-end Enterprise Branch environments:
–
High-end customer premises equipment (CPE) for business-quality Internet access
–
Service provider leased line aggregation
–
Provider edge (PE) and high-end customer edge (CE) for Layer 2 VPN or Layer 3 VPN services
–
Low-end Ethernet aggregation
Cisco 4000 Series ISRs are available in these models:
• Cisco 4461 ISR
• Cisco 4451-X ISR
• Cisco 4431 ISR
• Cisco 4351 ISR
• Cisco 4331 ISR
• Cisco 4321 ISR
• Cisco 4221 ISR
For more information on the features and specifications of Cisco 4000 Series Integrated Services Routers
(ISRs), refer to the Cisco 4000 Series Integrated Services Routers datasheet.
NoteSections in this documentation apply to all models of Cisco 4000 Series ISRs unless a reference to a
specific model is made explicitly.
OL-32185-02
Hardware Installation Guide for the Cisco 4000 Series Integrated Services Router
• Hardware Features of Cisco 4000 Series ISRs, page 1-27
• Slots, Subslots (Bay), Ports, and Interfaces in Cisco 4000 Series ISRs, page 1-40
• Specifications, page 1-43
• Periodic Inspection and Cleaning, page 1-46
Chassis Views
This section contains views of the front and back panels of the Cisco 4000 Series ISRs, showing the
locations of power and signal interfaces, module slots, status indicators, and chassis identification labels:
• Cisco 4461 ISR Chassis
• Cisco 4451-X ISR Chassis
Chapter 1 Overview of Cisco 4000 Series ISRs
• Cisco 4431 ISR Chassis
• Cisco 4351 ISR Chassis
• Cisco 4331 ISR Chassis
• Cisco 4321 ISR Chassis
• Cisco 4221 ISR Chassis
1-2
Hardware Installation Guide for the Cisco 4000 Series Integrated Services Router
OL-32185-02
Chapter 1 Overview of Cisco 4000 Series ISRs
Cisco 4461 ISR Chassis
Cisco 4461 ISR routers support these slot types:
- Network Interface Modules (NIMs)
- Service modules (SM-X, like SM-X-1T3/E3)
- E-Series Server Modules
Figure 1-1Bezel Side of Cisco 4461 ISR with Two PSUs
Chassis Views
OL-32185-02
1LED 2Router power On/Off switch
3Power supply unit (PSU1)4Router fan tray (hidden) behind
removable bezel
5Optional power supply unit (PSU0)
Hardware Installation Guide for the Cisco 4000 Series Integrated Services Router
1-3
Chassis Views
Chapter 1 Overview of Cisco 4000 Series ISRs
Figure 1-2Back Panel (I/O Side) Slots and Connectors on Cisco 4461 ISR
1GE 0 management port2Auxiliary port
3RJ-45 Gigabit Ethernet port (GE 0/0/0)4SFP/Gigabit Ethernet port (GE 0/0/0)
5RJ-45 Gigabit Ethernet port (GE 0/0/2)6SFP+/10 Gigabit Ethernet port (
7NIM slot 1 (shown with slot divider
8NIM slot 2 (shown with slot divider removed).
removed).
9NIM slot 3 (shown with slot divider
10 Ground Connection
removed).
11
Slot for label12 Enhanced Service Module (SM-X) with double
wide
13 Enhanced Service Module (SM-X) 314 SFP+/10 Gigabit Ethernet port (
15 RJ-45 Gigabit Ethernet port (GE 0/0/3)16 SFP/Gigabit Ethernet port (GE 0/0/1)
17 RJ-45 Gigabit Ethernet GE 0/0118 Console Port
19 USB Console Port20 USB Port
TE 0/0/4)
TE0/0/5)
1-4
Hardware Installation Guide for the Cisco 4000 Series Integrated Services Router
OL-32185-02
Chapter 1 Overview of Cisco 4000 Series ISRs
Figure 1-3NIM and SM-X Slots
Chassis Views
1SM-X slot 1 2SM-X slot 2
3SM-X slot 3
To remove an SM-X:
Step 1Read the “Safety Warnings” section and disconnect the power supply before you replace any module.
Step 2Access the SM-X slot. See Figure 1-3 for the various NIM and SM-X slot locations.
Step 3Loosen the captive screws to open the slot cover.
Step 4Pull the SM-X out of the connector on the motherboard. Keep the SM-X parallel with the motherboard
to prevent damage to the slot and standoff.
NoteWhen you remove the SM-X slot 2, it removes the blank slot which is attached to the special divider.
See Figure 1-4.
Step 5Place the SM-X in an anti-static bag to protect it from ESD damage.
NoteFor more details on installation of SM-Xs, NIMs, and Cisco E-Series Server Modules, see the hardware
installation guide for the particular module you have purchased.
OL-32185-02
Hardware Installation Guide for the Cisco 4000 Series Integrated Services Router
1-5
Chassis Views
Chapter 1 Overview of Cisco 4000 Series ISRs
Figure 1-4NIM and SM-X Slot with Divider
NIM slot 1 and 22SM-X slot divider
1-6
Hardware Installation Guide for the Cisco 4000 Series Integrated Services Router
OL-32185-02
Chapter 1 Overview of Cisco 4000 Series ISRs
Figure 1-5Bezel Side LEDS of the Cisco 4461 ISR Model
Chassis Views
OL-32185-02
1PSU0: Power supply unit 02PSU1: Power supply unit 1
3GE POE: Internal PoE daughter card status4FLASH: Compact flash status
5TEMP: Temperature status6PWR: Power
7STAT: System status8FAN: Fan status
9M.2 SSD status10 POE BOOST: Power over Ethernet boost mode
11 POE 1: Power over Ethernet 1status12 POE 0: Power over Ethernet 0 status
Hardware Installation Guide for the Cisco 4000 Series Integrated Services Router
1-7
Chassis Views
Platform Summary
Chapter 1 Overview of Cisco 4000 Series ISRs
Figure 1-6 shows the internal view of Cisco 4461 with parts and module locations.
Figure 1-6Platform Summary of Cisco 4461 ISR
1-8
1Cover2DIMMs
3SSD M.2 storage device4CPU
5NIM Slot6SM-X Slot 1, 2, and 3
7RJ-45 Gigabit Ethernet port (GE 0/0/3)8POE daughter card
9Flash Memory Card
Hardware Installation Guide for the Cisco 4000 Series Integrated Services Router
OL-32185-02
Chapter 1 Overview of Cisco 4000 Series ISRs
Cisco 4400 Series
285695
PSU1 PSU2
POE1 POE2
FLASH TEMP PWR
VM FAN STAT
INT
POE
BOOST
123
54
Cisco 4451-X ISR Chassis
Bezel view of the Cisco 4451-X ISR with two PSUs. Cisco 4451-X ISR routers support these slot types:
- Network Interface Modules (NIMs)
- Service modules (SM-X, like SM-X-1T3/E3)
- E-Series Server Modules.
Figure 1-7Bezel View
Chassis Views
1Router fan tray (hidden) behind removable
2LEDs
bezel
3Router power On/Off switch4AC power supply unit (PSU0)
5AC power supply unit (PSU1)
Back panel slots and ports of the Cisco 4451-X ISR.
OL-32185-02
Hardware Installation Guide for the Cisco 4000 Series Integrated Services Router
1-9
Chassis Views
Chapter 1 Overview of Cisco 4000 Series ISRs
Figure 1-8Back Panel (I/O Side) Slots and Connectors on Cisco 4451-X ISR
12356891011
47
2
1
192316
21 2022
18 1715
14
1312
1GE 0 management port2Auxiliary port
3RJ-45 Gigabit Ethernet port (GE 0/0/0)4LEDs for the GE 0/0/0 interface (See Table 1-1
for detailed LED information)
5SFP/Gigabit Ethernet port (GE 0/0/0)6SFP/Gigabit Ethernet port (GE 0/0/2)
7LEDs for the GE 0/0/2 interface8RJ-45 Gigabit Ethernet port (GE 0/0/2)
9NIM slot 1 (shown with slot divider
10 NIM slot 2 (shown with slot divider removed).
removed).
11 NIM slot 312 Ground connection
13 Enhanced Service Module (SM-X) 214 Enhanced Service Module (SM-X) 1
15 RJ-45 Gigabit Ethernet port GE 0/0/316 LEDs for the GE 0/0/3 interface
17 SFP/Gigabit Ethernet GE 0/0/318 SFP Gigabit Ethernet GE 0/0/1
19 LEDs for the GE 0/0/1 interface20 RJ-45 Gigabit Ethernet port GE 0/0/1
21 Serial console port22 USB Type B mini port
23 USB 0 and USB 1
285698
1-10
Hardware Installation Guide for the Cisco 4000 Series Integrated Services Router
OL-32185-02
Chapter 1 Overview of Cisco 4000 Series ISRs
Figure 1-9Bezel Side LEDS of the Cisco 4451-X ISR Model
Chassis Views
3
2
1
456
PSU0 PSU1FLASH TEMP PWR
GE
POE
POE0
12
POE1
11
BOOST
10
ISC
98
FAN
STAT
7
Cisco 4400 Series
PSU1PSU2
FLASHTEMPPWR
INT
PSU0 PSU1 FLASH TEMP PWR
GE
POE
POE
BOOST
POE1POE2
BOOST
FAN
VMFANSTAT
ISC
POE0
POE1
STAT
285696
1PSU0: Power supply unit 12PSU1: Power supply unit 2
3GE POE: Internal PoE daughter card status4FLASH: Compact flash status
5TEMP: Temperature status6PWR: Power
7STAT: System status8FAN: Fan status
9ISC: Integrated Services Card status10 POE BOOST: Power over Ethernet boost mode
11 POE 1: Power over Ethernet 1status12 POE 0: Power over Ethernet 0 status
OL-32185-02
Hardware Installation Guide for the Cisco 4000 Series Integrated Services Router
1-11
Chassis Views
1
8
2
3
4
5
6
7
391821
Platform Summary
Chapter 1 Overview of Cisco 4000 Series ISRs
Figure 1-6 shows the internal view of Cisco 4451-X ISR with parts and module locations.