Cisco DX70, Cisco DX80 User Manual

User Guide

Cisco DX70 Cisco DX80

What’s in This Guide

Contents

Introduction

Best Practice

........................................................................ 4

Tour the Cisco DX70

............................................................. 5

Tour the Cisco DX80

............................................................. 6

Set Up Your Device for the First T ime

.................................. 7

Set a PIN or Password to Restrict Access

........................... 8

If You Forget Your PIN or Password

..................................... 9

Lock and Unlock Screen

.....................................................10

Set or Change Screen-Lock Timeout

.................................11

Call Tasks

Answer Call

.........................................................................13

Disconnect Call

....................................................................14

Hold and Resume

................................................................15

Place Call

.............................................................................16

Use Contacts or Recents to Place Call

...............................17

Use Speed-Dials to Place Call

............................................18

Video Call Basics

.................................................................19

Activate Self-View

.............................................................. 20

Send a Voicemail

.................................................................21

Listen to a Voicemail

........................................................... 22

Reply to a Voicemail

........................................................... 23

Forward a Voicemail

........................................................... 24

Delete a Voicemail

.............................................................. 25

Store and Retrieve Active Call with Call Park

..................... 26

Transfer a Call

..................................................................... 27

Create Conference

............................................................. 28

Start or Join a Meet Me Conference

.................................. 29

Share Content

Presentation

........................................................................31

WebEx Meetings

Start a Scheduled WebEx Meeting

.................................... 33

Contacts

Add Someone From Call History to Contacts

..................... 35

Make Someone a Favorite

.................................................. 36

Allocate Numbers to Speed-Dial

........................................ 37

Camera in Video Calls

Set the Camera Exposure Level

......................................... 39

Settings

Access the Set tings Menu

..................................................41

Bluetooth

............................................................................ 42

Microphone Mode (Cisco DX80 Only)

................................ 43

Accessibility Overview

....................................................... 44

Accessibility Procedures (I)

................................................ 45

Accessibility Procedures (II)

............................................... 46

Accessibility Explore by Touch Gestures

........................... 47

All entries in the table of contents are clickable hyperlinks that will take you to the corresponding topic.

To go between chapters, you may

also click on any of the icons in the sidebar.

Introduction

Best Practice

Introduction

A successful video conference provides a face-to-face meeting, even if the participants are miles or continents apart. Keep in mind that it still is a meeting— normal etiquette and dress code apply even here.

General

•

Set the unit to Automatic Answer, but mute the microphone for privacy reasons, if possible.

In the Meeting Room

•

Make sure that you do not obstruct the view of the microphone at any time.

•

Noise sources, such as computers, should always be placed away from the microphone of your unit. The noise from such sources is often perceived as surprisingly loud by the remote participants.

•

Pay attention to the background your system will provide to the remote participants. If the camera captures the corridor outside your oce, people that pass by may distract your remote participants. This applies as well to curtains with a distinct texture pattern and, in particular, to curtains that move due to air circulation in the room.

•

If you are going to share content, some of the participants will normally make use of duo video. Two video streams are used: one shows the presentation, and the other shows the presenter or a group of presenters. Smaller systems may force you to choose between showing the presentation or the presenter.

•

On some systems, duo video will be shown side–by–side: half the screen shows the presentation and the other half shows the presenter. Look straight into the camera when you present.

Otherwise, you may appear to the other participants as sitting with your back to the presentation. In most cases, you have no inuence on how the others choose to compose the image layout on their system.

Camera with privacy shutter, turn counter-clockwise

to shut and clockwise to open

Microphone mute button and loudspeaker volume

controls

Loudspeaker SD card slot and connectors for headset and USB.

This USB socket is of the high-current (2 A) type which allows it to serve as charging port for suitable devices.

Power On/O Microphone

Introduction

Tour the Cisco DX70

About Operating Modes

Your Cisco DX70 may operate in one

of three modes: Public Mode, Simple Mode, or Enhanced Mode. Public Mode is similar to a kiosk mode. This guide does not cover Public Mode.

In Enhanced Mode, the Cisco DX70 acts as an Android tablet, and the phone part of the unit is then an app referred to as the Call app. Your

Administrator sets up operating modes.

Simple Mode: Provides access to the

following functions:

Place calls

Access your list of Contacts

Display the list of Recent calls

Display any Voicemail (Messages)

View PC (if applicable)

Display the Settings menu

Enhanced Mode: Requires that you

start the Call app before you can use the system as a phone.

To start the Call app, tap Phone (

)

the left corner of the black bottom bar.

The Phone icon is shown in Enhanced

Mode only.

The usual Android navigation buttons (Back, Home, and Recently Used Apps) are shown when the Call app is

running.

Note The descriptions in this document

assume that the system either is in Simple Mode or that the Call app is running.

 USB ports  HDMI sockets  LAN expansion connection. Connect your

PC LAN here to let your Cisco DX70 and PC share a common LAN connection

 LAN connection  Power supply socket

Introduction

Tour the Cisco DX80

Camera with privacy shutter, turn counter-clockwise

to shut and clockwise to open

Microphone mute button, loudspeaker volume

controls and USB socket on the right side of the unit.

Power On/O Loudspeaker Microphone in each leg. As default, the microphones

are set in Focused mode. This mode suppresses extraneous noise without aecting your voice. You may change the microphone mode to Wide, as explained in “Settings” on page 40

  Power supply socket  USB computer connection  HDMI computer connection  HDMI external monitor connection  SD card slot and Kensington lock  USB ports   LAN expansion connection. Connect your

computer LAN here to let your Cisco DX80 and computer share a common LAN connection

 LAN connection

About Operating Modes

Your Cisco DX80 may operate in one

of three modes: Public Mode, Simple Mode, or Enhanced Mode. Public Mode is similar to a kiosk mode. This guide does not cover Public Mode.

In Enhanced Mode, the Cisco DX80 acts as an Android tablet, and the phone part of the unit is then an app referred to as the Call app. Your

Administrator sets up operating modes.

Simple Mode: Provides access to the

following functions:

Place calls

Access your list of Contacts

Display the list of Recent calls

Display any Voicemail (Messages)

View PC (if applicable)

Display the Settings menu

Enhanced Mode: Requires that you

start the Call app before you can use the system as a phone.

To start the Call app, tap Phone (

)

the left corner of the black bottom bar.

The Phone icon is shown in Enhanced

Mode only.

The usual Android navigation buttons (Back, Home, and Recently Used Apps) are shown when the Call app is

running.

Note The descriptions in this document

assume that the system either is in Simple Mode or that the Call app is running.

Introduction

Set Up Your Device for the First Time

When you start the system for the rst time, you are invited to run a wizard. Just tap Get started.

Enter your username and tap Continue.

Finally, it is time to make yourself feel at home. You are now invited to put your favorite apps as shortcuts on your screen.

You receive a prompt to log into Cisco WebEx. Enter your WebEx username and tap Next.

You then receive a prompt to enter your

username and password for your voicemail.

You are now done!

You receive a prompt to sign in to WebEx

Messenger or CUCM IM and Presence.

Tap the one that applies to you.

To synchronize your contacts and your calendar, provide your Email address and the corresponding password.

About Setup

Provided that self-provisioning is allowed in your organization, your system automatically prompts you to enter the usernames and passwords for the appropriate accounts.

Note This wizard does not appear

for units that run in the Call application.

After you run this wizard, in most

cases, your receive a prompt to provide a PIN or password to restrict access to your unit. See the following page for details.

If for some reason you want to run this wizard at a later stage, use Settings > Setup Assistant.

Security

Set a PIN or Password to Restrict Access

About PIN and Password

The system normally prompts you to

enter a PIN or password to prevent unrestricted access to your system.

If you later want to change your password or PIN, the procedure is the same, but you have to access the Settings menu rst.

To access the Settings menu, start

from Home screen and tap in the lower right corner as shown in ”Set

or Change Screen-Lock Timeout” on page 11.

The example shown here assumes

that you choose a PIN rather than a password. The procedure is the same in both cases, except that a password typically consists of a mixture of alphanumeric characters.

Tap Screen lock.

Using PIN as example, the system prompts you to enter a four-digit PIN code.

To prevent lockout, you now receive a prompt to conrm

your PIN code. Enter the PIN code and tap OK.

Tap PIN or Password. Selection of None, if possible,

creates a vulnerable system and is not recommended.

Tap Continue when you are done.

Tap Home when you are done.

Security

If You Forget Your PIN or Password

Reset PIN or Password

If you forget your PIN or password, you can have the system reset the PIN or password for you.

Once it has been reset, you can enter a new PIN or password by following the procedure given on the previous page.

To do so successfully, use your

Cisco user account or your Google account.

The example here uses the Cisco

user account as an example, but the procedure is the same if you choose to use the Google account instead.

Emergency calls. Note that locked screens still let you place emergency calls. Tap the ? in the upper right corner.

If you realize that you have forgotten your PIN or password, tap ? in the upper right corner.

You now need to log in with your credentials. Tap Cisco

User or Google.

Your PIN or password are now reset. You must enter a new

PIN or password. See the previous page for details.

Tap Forgot PIN.

Enter username and password.

Security

Lock and Unlock Screen

About Screen Locking

To lock the screen, press the

Power button briey.

To unlock the screen,

enter your PIN or password.

Screen locking is a way to block unauthorized access to your device. Make sure that your screen is locked whenever you leave your device for a while.

You can set up the screen lock to

be activated automatically after a certain time of inactivity, as described on the following page.

Emergency calls. Note that locked screens still let you place emergency calls. Tap the ? in the upper right corner.

Security

Set or Change Screen-Lock Timeout

Set Timeout

Screen locking is a way to block unauthorized access to your device. Make sure that your screen is locked whenever you leave your device for a while.

You may set up the screen lock to

be activated automatically after a certain time of inactivity.

Emergency calls. Note that locked screens still let you place emergency calls. Tap the ? in the upper right corner.

Tap in the lower right corner, as shown. Tap Settings ( )

when the icon appears.

Select a timeout value.

Tap Security and then tap Automatically lock.

Tap Home to exit the Settings.

Call Tasks

Common Call Tasks

Answer Call

A Few In-Call Tips

•

If parties in a call hear a beep, the call may be monitored or recorded. Contact your system administrator for more information.

•

If you work in a contact center or similar environment, you can create, update, and delete your own prerecorded greeting that plays automatically if Agent Greeting is congured on your phone. For more information, contact your system administrator.

•

A Call Chaperone user cannot answer an incoming call while calls are chaperoned.

Already in a call? If you are already

in a call when someone calls you, the current call is put on hold if you answer the new call. If you decline the new call, the current call is not put on hold.

Tap Answer to accept the call or Decline to reject it.

Common Call Tasks

Disconnect Call

To disconnect yourself from an ongoing call, tap End.

More Than One Call?

You cannot end a call that has been

put on hold. You must resume the call in order to end it.

You can hold and resume calls. This

feature can be used to call someone while a call is already active.

When you put a call on hold, the Hold icon appears on the right in the call information area. With a shared line, when another phone places a call on hold, the device displays the Remote Hold icon.

If the Hold Reversion feature is enabled for your device, a call that you put on hold reverts to ringing after a certain time. The reverted call remains on hold until you resume it or until Hold Reversion times out.

Your device indicates the presence

of a reverting call as follows:

•

Alerts you at intervals with a single ring (or ash or beep, depending on your phone line setting).

•

Briey displays a Hold Reversion message in the status bar at the bottom of the phone screen.

•

Displays the animated Hold Reversion icon next to the caller ID for the held call.

About Hold and Resume

Common Call Tasks

Hold and Resume

In a call, tap Hold.

Your screen now looks as shown, and music plays while the call remains on hold. To resume the call, tap

Resume.

+ 33 hidden pages

Cisco DX70, Cisco DX80 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual