Cisco 7940, Cisco 7960, 7960 User Manual
Cisco 7940 / 7960 IP Phone
User Guide
Emergency
To dial 911 for emergency service, you must dial
the Outside Access Digit first (usually 9) + 911.
Customer Service / Technical Support
(919) 459-2300, option 1
support@featuretel.com
www.featuretel.com
Web Portal
http://wp.featuretel.com
FeatureTel Shortcuts
Blind Transfer
More
Trnsfer
Enter extension
Hang up
Announced Transfer
More
Trnsfer
Enter extension
Wait for answer
Announce call
Hang up phone to connect
Transfer to Voice Mail
More
Trnsfer
Dial 577
Enter extension
Hang up phone
Park Calls
More
More
MCPark
Listen for park number
Conference Call
More
Confrn
Dial extension, or outside number with 9
Wait for answer
More
Confrn to join
Accessing VM in Office
Messages button
Enter password
Accessing VM from Other Extension
Dial 555
Enter your extension
Enter your password then #
Accessing VM from Outside Office
Dial your number
Press * when greeting starts
Follow the instructions
February 2009
© 2009 FeatureTel, LLC. Cisco is a registered trademark of Cisco Systems, Inc.
Table of Contents
Cisco 7940 / 7960 IP Phone .................................................................................................... 2
To Connect Your Phone ........................................................................................................... 4
Receiving a Call ....................................................................................................................... 5
Making a Call ........................................................................................................................... 5
Re-dial ...................................................................................................................................... 5
Call Return ............................................................................................................................... 5
Hold ......................................................................................................................................... 5
Transfer .................................................................................................................................... 5
Abbreviated Dialing .................................................................................................................. 5
Call Block (Selective) ............................................................................................................... 6
Call Forward (All Calls) ............................................................................................................ 6
Call Forward (Busy) ................................................................................................................. 6
Call Forward (No Answer) ........................................................................................................ 6
Call Forward (Out of Service) ................................................................................................... 6
Call Forward (Selective) ........................................................................................................... 6
Call Jump ................................................................................................................................. 6
Call Park .................................................................................................................................. 7
Caller ID Block ......................................................................................................................... 7
Caller ID Block Release ........................................................................................................... 7
Do Not Disturb ......................................................................................................................... 7
Mute ......................................................................................................................................... 7
Priority Call ............................................................................................................................... 7
Privacy Guard .......................................................................................................................... 7
Conferencing ............................................................................................................................ 7
Directed Call Pickup ................................................................................................................. 7
Direct Extension Assignment ................................................................................................... 8
Intercom ................................................................................................................................... 8
Night Mode ............................................................................................................................... 8
Adjusting the Phone ................................................................................................................. 8
Automatic Call Distribution Queues .......................................................................................... 9
Web Portal ............................................................................................................................... 9
Voice Mail .............................................................................................................................. 10
Changing Your Voice Mail Password ..................................................................................... 10
Voice Mail Main Menu ............................................................................................................ 10
Email Forwarding ................................................................................................................... 10
Replying to a Voice Mail Message ......................................................................................... 11
Forwarding a Voice Mail Message ......................................................................................... 11
Composing a New Voice Mail Message ................................................................................. 11
Recording Personal Greetings ............................................................................................... 11
Hearing Your Personal Greetings .......................................................................................... 11
Distribution Groups ................................................................................................................ 12
Custom Operator Number ...................................................................................................... 12
Voice Mail Notification ............................................................................................................ 12
Star Code Quick Reference ................................................................................................... 13
Cisco 7940 / 7960 IP Phone
The Cisco 7960 and 7940 phones are exactly alike except that the 7940 has only two line buttons.
NOTE: Since different users can have different feature options associated with their phone, it is
possible that the steps to follow to access specific features on one person’s phone may be slightly
different than on another person’s phone. It is also possible that specific features are not
available on some phones in the organization.
FeatureTel Cisco 7940/7960 IP Phone User Guide Page 2
Phone Features Description
LCD screen The IP Phone "desktop" which displays the time, date, your
phone number, caller ID, line/call status and the soft key
tabs.
Line or speed dial
buttons
Enable you to reach an open line or to use the speed dial
feature. The 7960 phone features 6 line buttons and the
7940 has two line buttons.
Soft keys Soft key functions change depending on the status of the
phone (for example, whether you are on a call or the phone
is not in use). The key's current function is shown on the
LCD screen.
On-screen Mode
buttons
Provide access to the voice mail system (when available),
call histories, phone settings such as contrast and ring type,
plus network configuration and status information.
messages button
(envelope icon)
On screen mode button to access the voice mail main menu
for managing voice mail messages.
directories button
(book icon)
On screen mode button to access the Missed Calls,
Received Calls and Placed Calls information.
services button
(globe icon)
On screen mode button to access to company and personal
directories, voice mail, call screening and forwarding and
web services through a menu tree.
settings button
(check box icon)
On screen mode button to access the phone settings,
including: LCD screen contrast, ringer type, network
configuration and status controls.
information button
(either “i” or “?”)
On screen mode button to access online help for a phone
key or function.
Volume buttons Increase or decrease the volume for the currently active
voice receiver – handset, headset, or speakerphone. The
volume buttons also control the ringer volume (if onhook),
and the contrast of the LCD via the settings button.
Function toggles Toggle the headset, mute, and speaker functions on and off.
Scroll key Enables you to move among different soft key options
displayed on the LCD.
Dialing pad Press the dial pad buttons to dial a phone number. Dial pad
buttons work exactly like those on a standard telephone.
Footstand
adjustment
Adjusts the display angle of the phone by changing the
setting of the foot base.
Handset Lift the handset and press the dial pad numbers to place a
call, review voice mail messages, answer a call, etc.
FeatureTel Cisco 7940/7960 IP Phone User Guide Page 3
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