Cisco 7960, Cisco 7940, 7940 User Manual

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620-05600070C — Release 5.6.2

CISCO 7960/7940 TELEPHONE USER GUIDE

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1 Your Cisco Telephone

Introduction .................................................................................................1

Accessing Phone Features ................................................................................... 1

In This Manual....................................................................................................... 1

Telephone Descriptions .............................................................................1

Cisco 7940/7960 Features Table ...............................................................2

Identifying Your 7960 Telephone Type .....................................................4

Moving Your Telephone .............................................................................5

2 Basic Phone Features

Adjusting the Display Contrast .................................................................7

Adjusting the Volume .................................................................................8

Adjusting the Ringer Volume ....................................................................8

Answering a Call .........................................................................................8

…using the Phone................................................................................................. 8

Answering a Second Call (Call Waiting) ...................................................8

Using the Answer soft key..................................................................................... 9

Reconnecting to the First Call ............................................................................... 9

Hanging Up .................................................................................................9

Line Button Indicators ...............................................................................9

Making an External Call ...........................................................................10

…using the Handset............................................................................................ 10

…using the Speakerphone.................................................................................. 10

…using the Keypad ............................................................................................. 10

Making an Internal Call ............................................................................11

Using the 7960 MGCP ........................................................................................ 11

Using the 7960 SCCP ......................................................................................... 11

Selecting a Ringer Sound ........................................................................11

Services Feature .......................................................................................12

Directory Services ............................................................................................... 12

Personal Directory ......................................................................................... 13

Company Directory Listing ............................................................................ 13

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Company Directory Lookup ........................................................................... 13

Voice Mail............................................................................................................ 14

Incoming voice mail ....................................................................................... 14

Saved voice mail ........................................................................................... 15

Call Management ................................................................................................ 15

Call Screening ............................................................................................... 15

Call Forwarding ............................................................................................. 16

Web Services ...................................................................................................... 16

Stock quote.................................................................................................... 16

Weather ......................................................................................................... 17

Using the Call Directory ...........................................................................17

Viewing or Dialing Missed Calls .......................................................................... 17

Viewing or Dialing Received and Placed Calls.................................................... 18

Using Features Without Replacing the Handset ...................................18

…during a Call..................................................................................................... 18

…after a Call ....................................................................................................... 19

Using the Speakerphone .........................................................................19

Speakerphone Troubleshooting .......................................................................... 20

3 System Telephone Features

Feature Activation Digit ...........................................................................21

Abbreviated Dial .......................................................................................21

Creating an Abbreviated Dial Code..................................................................... 22

Using an Abbreviated Dial Code ......................................................................... 22

Modifying an Abbreviated Dial Code ................................................................... 22

Deleting an Abbreviated Dial Code ..................................................................... 23

Verifying an Abbreviated Dial Number ................................................................ 23

Anonymous Call Rejection ......................................................................23

Enabling Anonymous Call Rejection ................................................................... 23

Disabling Anonymous Call Rejection .................................................................. 24

Authorization Code Calling .....................................................................24

Billing Codes .............................................................................................24

Using the Billing Key ........................................................................................... 24

Using the Star Code ............................................................................................ 24

Blind Transfer ...........................................................................................25

Call Back Queuing ....................................................................................25

Call Block (Selective Call Rejection) ......................................................26

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Enabling/Disabling Call Block.............................................................................. 26

Blocking Number of Last Call Received .............................................................. 26

Adding Numbers to Call Block List ...................................................................... 27

Listing Blocked Numbers..................................................................................... 27

Deleting Numbers from Call Block ...................................................................... 27

Call Forward (All Calls) ............................................................................29

Enabling Call Forward (All).................................................................................. 29

…using the Phone ......................................................................................... 29

…using Star Codes ....................................................................................... 30

Disabling Call Forward (All)................................................................................. 31

…using the Phone ......................................................................................... 31

…using Star Codes ....................................................................................... 31

Call Forward (Busy) ..................................................................................31

Enabling Call Forward (Busy).............................................................................. 31

Disabling Call Forward (Busy)............................................................................. 33

Call Forward (No Answer) ........................................................................33

Enabling Call Forward (No Answer) .................................................................... 33

Disabling Call Forward (No Answer) ................................................................... 34

Call Forward (Out of Service) ..................................................................35

Enabling Call Forward (Out of Service)............................................................... 35

Disabling Call Forward (Out of Service) .............................................................. 36

Call Pickup ................................................................................................ 36

Directed Call Pickup ............................................................................................ 36

…using the Phone ......................................................................................... 36

…using Star Codes ....................................................................................... 37

Group Call Pickup ............................................................................................... 37

…using the Phone ......................................................................................... 37

…using Star Codes ....................................................................................... 37

Call Return ................................................................................................37

Call Trace ..................................................................................................38

Call Waiting ...............................................................................................38

Answering the Second Call ................................................................................. 39

Switching Between Held Calls............................................................................. 39

Suspending Call Waiting ..................................................................................... 39

Call Waiting with Caller ID .......................................................................39

Call Waiting with ID Manager ..................................................................39

Caller ID Block ..........................................................................................40

Conference ................................................................................................40

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Conference Call Tips........................................................................................... 41

Dial Tone and Ringer Patterns ................................................................41

Direct Extension Assignment ..................................................................42

Programming a Guest Phone.............................................................................. 42

Re-establishing the Guest Phone........................................................................ 42

Re-establishing Your Old Phone ......................................................................... 42

Do Not Disturb ..........................................................................................43

Tips for using Do Not Disturb .............................................................................. 43

Enabling/Disabling Do Not Disturb ...................................................................... 43

…using the Phone ......................................................................................... 43

…using Star Codes ....................................................................................... 43

End Call .....................................................................................................44

Group Speed Dial .....................................................................................44

Hold ............................................................................................................44

Hold-on Queuing ......................................................................................45

Hunt Groups ..............................................................................................45

Indicated Call Park ................................................................................... 45

Parking a Call ...................................................................................................... 46

Retrieving a Parked Call...................................................................................... 46

Intercom ....................................................................................................46

Making an Intercom Call...................................................................................... 46

Receiving an Intercom Call ................................................................................. 46

Notes on Intercom Calls ...................................................................................... 46

Meet-Me Conference ................................................................................47

Joining a Meet-Me Conference ........................................................................... 47

To join a Meet-Me Conference...................................................................... 48

Silencing Announcements ............................................................................. 49

Dialing In Too Early ....................................................................................... 50

Entering an Incorrect ID................................................................................. 50

Last Caller in Conference.............................................................................. 50

Extending the Conference Duration .............................................................. 50

Roll Call ......................................................................................................... 50

Adding More Ports to an Active Meet-Me Conference .................................. 51

Dropping a Conference Call .......................................................................... 51

Muting a Conference Call.............................................................................. 51

Locking a Conference Call ............................................................................ 52

Raising/Lowering Hands in a Conference Call .............................................. 52

Scheduling a Meet-Me Conference..................................................................... 52

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Canceling a Meet-Me Conference....................................................................... 53

Modifying a Meet-Me Conference ....................................................................... 54

Getting a List of Meet-Me Conferences............................................................... 55

MultiCall Park ............................................................................................55

Parking a Call ...................................................................................................... 55

Retrieving a Parked Call...................................................................................... 55

Music on Hold ...........................................................................................56

Mute ...........................................................................................................56

Night ..........................................................................................................56

On-hook Dialing ........................................................................................57

One-Touch Transfer .................................................................................58

Permanent Caller ID Block Release ........................................................59

Phone Configurator ..................................................................................59

Assigning Your Phone Number to Your Phone ................................................... 59

IP Address/Phone Number Announcement ........................................................ 60

Changing the Extension Number ........................................................................ 60

Unassigning the Extension Number .................................................................... 61

Priority Call ............................................................................................... 61

Enabling/Disabling Priority Call ........................................................................... 61

Adding Members to the Priority Call List ............................................................. 62

Listing Priority Call Members............................................................................... 62

Deleting Priority Call Members............................................................................ 63

Queue/ACD (Automatic Call Distribution) .............................................. 64

Finding Your Queues .......................................................................................... 64

Logging Into/Out of Queues ................................................................................ 64

Answering Calls from Queues............................................................................. 64

Viewing Calls-in-queue Information..................................................................... 65

Privacy Guard ...........................................................................................65

Access Codes ..................................................................................................... 65

Caller Actions ...................................................................................................... 66

Entering an Access Code .............................................................................. 66

Recording a Name......................................................................................... 66

Answering a Privacy Guard Call.......................................................................... 67

Enabling/Disabling Privacy Guard....................................................................... 67

Managing the Access Code ................................................................................ 68

Changing the Access Code ........................................................................... 68

Listening to Access Code.............................................................................. 68

Managing the Selective Caller List ...................................................................... 69

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Adding to the List........................................................................................... 69

Listening to the List........................................................................................ 69

Deleting from the List..................................................................................... 70

Redial .........................................................................................................71

…using the Phone............................................................................................... 71

…using Star Codes ............................................................................................. 71

Remote Access to Call Forwarding ........................................................71

Setting or Changing Remote Forwarding ............................................................ 71

Canceling Remote Forwarding............................................................................ 72

Remote Phone ..........................................................................................72

Dial-in Setup of Remote Phone........................................................................... 73

Deactivating Dial-up Remote Phone ................................................................... 73

Web Portal Setup of Remote Phone ................................................................... 73

Deactivating Remote Phone via Web Portal ....................................................... 74

Feature Interaction: Remote Phone with Find-Me............................................... 74

Selective Call Forward .............................................................................75

Enabling/Disabling Selective Call Forward.......................................................... 75

Entering the Forwarding Destination Number ..................................................... 76

Identifying the Forwarding Destination Number .................................................. 76

Adding Forwarded Phone Numbers .................................................................... 76

Listing Forwarded Phone Numbers..................................................................... 77

Deleting Forwarded Phone Numbers .................................................................. 77

Speaker ......................................................................................................78

Speed Dial .................................................................................................79

Programming a Speed Dial Button...................................................................... 79

Using a Speed Dial Button .................................................................................. 79

Identifying the Number Assigned to a Speed Dial Button ................................... 79

Modifying a Speed Dial Number.......................................................................... 79

Deleting a Speed Dial Number............................................................................ 80

Transfer .....................................................................................................80

4 Voice Mail Features (Default Menu)

Menus and Commands ............................................................................83

Accessing Your Voice Mail ......................................................................86

…from your phone............................................................................................... 86

…from any other internal phone.......................................................................... 87

…from any outside touchtone phone .................................................................. 87

Dialing Main Number ..................................................................................... 87

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Dialing Your Telephone ................................................................................. 88

…from the email program on your PC................................................................. 88

Using Controls While Playing Messages ...............................................89

Rewind/Fast Forward .......................................................................................... 89

Rewind to the Beginning of a Message............................................................... 89

Fast Forward to the End of a Message ............................................................... 89

Pause Play of a Message.................................................................................... 90

Composing Messages before Sending ..................................................90

Compose and Send a Message .......................................................................... 90

Marking a Message as Urgent ............................................................................ 91

Changing Your Password ........................................................................ 91

Skipping the Mail Menu to Hear Messages ............................................ 91

Returning to the Auto Attendant or Operator ........................................92

Zeroing Out to a Custom Operator .........................................................92

Replaying a Message ...............................................................................93

Saving a Message .....................................................................................93

Skipping to the Next Message ................................................................. 93

Deleting a Message ..................................................................................93

Forwarding a Message to Another Mailbox ...........................................93

Replying to a Message .............................................................................94

Dialing Back a Caller ................................................................................95

Sending a Message Directly to an Extension ........................................95

Personal Greetings ...................................................................................95

Recording Personalized Mailbox Greetings ........................................................ 96

Listening to Your Greetings................................................................................. 96

Receiving Pager Notification ................................................................... 96

What You Receive on Your Pager/Cell Phone.................................................... 97

Managing Distribution Groups ................................................................97

Creating a New Group......................................................................................... 98

Editing or Modifying a Group............................................................................... 98

Listing All Group Members ............................................................................ 99

Adding a Member to the Group ..................................................................... 99

Deleting a Group Member ............................................................................. 99

Playing the Group Name ............................................................................. 100

Changing the Group Name.......................................................................... 100

Deleting a Group ............................................................................................... 100

Listening to a List of Distribution Groups........................................................... 101

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Exiting the Voice Mail System ...............................................................101

5 Voice Mail Features (Option A Menu)

Menus and Commands ..........................................................................103

Accessing Your Voice Mail.....................................................................107

…from your phone............................................................................................. 107

…from any other internal phone........................................................................ 108

…from any outside touchtone phone ................................................................ 108

Dialing Main Number ................................................................................... 108

Dialing Your Telephone ............................................................................... 109

…from the email program on your PC............................................................... 109

Using Controls While Playing Messages ..............................................110

Rewind/Fast Forward ........................................................................................ 110

Rewind to the Beginning of a Message............................................................. 110

Fast Forward to the End of a Message ............................................................. 111

Pause Play of a Message.................................................................................. 111

Composing Messages before Sending .................................................111

Compose and Send a Message ........................................................................ 111

Marking a Message as Urgent .......................................................................... 112

Changing Your Password.......................................................................112

Skipping the Mail Menu to Hear Messages .......................................... 113

Returning to the Auto Attendant or Operator ....................................... 113

Zeroing Out to a Custom Operator ........................................................113

Replaying a Message .............................................................................114

Saving a Message....................................................................................114

Skipping to the Next Message................................................................ 114

Deleting a Message .................................................................................114

Forwarding a Message to Another Mailbox ..........................................115

Replying to a Message ...........................................................................115

Dialing Back a Caller ..............................................................................116

Sending a Message Directly to an Extension .......................................116

Personal Greetings .................................................................................116

Recording Personalized Mailbox Greetings ...................................................... 117

Listening to Your Greetings............................................................................... 117

Receiving Pager Notification.................................................................. 117

What You Receive on Your Pager/Cell Phone.................................................. 118

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Managing Distribution Groups............................................................... 118

Creating a New Group....................................................................................... 119

Editing or Modifying a Group............................................................................. 120

List All Group Members ............................................................................... 120

Add a Member to the Group ........................................................................ 120

Delete Group Member ................................................................................. 121

Play the Group Name .................................................................................. 121

Change the Group Name ............................................................................ 121

Deleting a Group ............................................................................................... 121

Listening to a List of Distribution Groups:.......................................................... 122

Exiting the Voice Mail System ...............................................................122

6 Voice Mail Features (Option B Menu)

Menus and Commands ..........................................................................123

Accessing Your Voice Mail ....................................................................126

…from your phone............................................................................................. 126

…from any other internal phone........................................................................ 127

…from any outside touchtone phone ................................................................ 127

Dialing Main Number ................................................................................... 127

Dialing Your Telephone ............................................................................... 128

…from the email program on your PC............................................................... 128

Using Controls While Playing Messages .............................................129

Rewind/Fast Forward ........................................................................................ 129

Rewind to the Beginning of a Message............................................................. 129

Fast Forward to the End of a Message ............................................................. 129

Pause Play of a Message.................................................................................. 129

Composing Messages before Sending ................................................130

Compose and Send a Message ........................................................................ 130

Marking a Message as Urgent .......................................................................... 130

Changing Your Password ......................................................................131

Skipping the Mail Menu to Hear Messages .......................................... 131

Returning to the Auto Attendant or Operator ......................................131

Zeroing Out to a Custom Operator .......................................................132

Replaying a Message .............................................................................133

Saving a Message ...................................................................................133

Skipping to the Next Message ............................................................... 133

Deleting a Message ................................................................................133

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Forwarding a Message to Another Mailbox .........................................133

Replying to a Message ...........................................................................134

Dialing Back a Caller ..............................................................................134

Sending a Message Directly to an Extension ......................................134

Personal Greetings .................................................................................135

Recording Personalized Mailbox Greetings ...................................................... 135

Listening to Your Greetings............................................................................... 136

Receiving Pager Notification ................................................................. 136

What You Receive on Your Pager/Cell Phone.................................................. 137

Managing Distribution Groups ..............................................................137

Creating a New Group....................................................................................... 138

Editing or Modifying a Group............................................................................. 138

Listing Members of a Group ........................................................................ 139

Adding a Member to a Group ...................................................................... 139

Deleting a Group Member ........................................................................... 139

Play the Group Name .................................................................................. 140

Change the Group Name ............................................................................ 140

Deleting a Group ............................................................................................... 140

Listening to a List of Distribution Groups:.......................................................... 141

Exiting the Voice Mail System ...............................................................141

7 Set Up Outlook for TAPI

Using TAPI to Call from Outlook ...........................................................143

Installing the TAPI Support Software ...................................................145

Configuring Windows for TAPI .............................................................150

Configuring Outlook to Use TAPI .........................................................158

Index 1

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Your Cisco Telephone

Introduction

This guide describes how to use all of the features that are provided by your T6000 telephone system on your Cisco 7960 or 7940 telephone.

NOTE: This chapter may cover more than one model of phone. Although the chapter

applies to all models, some text may apply only to a certain phone model. The user is alerted to these text differences by an icon which is shown at left. The icon appears in the left margin next to where the text occurs. For how to identify your phone model, see “Identifying Your 7960 Telephone Type” on page 4.

Accessing Phone Features

Some features require you to dial an activating digit followed by a numeric code. The default value for this activating digit is 5 and it is used throughout this guide. However, your system administrator may choose to use another digit for this function. In that case, substitute your activating digit for the default. All feature operation will be exactly the same.

In This Manual

• Chapter 1 discusses the telephone hardware

• Chapter 2 contains an alphabetical summary of each telephone feature

• Chapter 3 contains an alphabetical summary of the T6000 telephone

features

• Chapter 4 discusses voice mail features (default menu).

• Chapter 5 discusses voice mail features (Option A menu).

• Chapter 6 discusses voice mail features (Option B menu).

• Chapter 7 discusses setting up Outlook for TAPI.

Telephone Descriptions

The Cisco IP phones are full-featured telephones that provide voice communication over an IP network. The phones function much like a traditional analog phone, allowing you to place and receive telephone calls. The phones also support features such as call forwarding, redialing, speed dialing, transferring calls, conference calls, and accessing voice mail. The Cisco IP 7960 or 7940 telephones have several key components, which are shown in the following figure.

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Cisco 7940/7960 Features Table

Handset Indicator

Dial Pad

LCD Speed Dial or

Handset

Line Buttons

On-screen mode buttons and “i” button

HEADSET

Footstand Adjustment

Soft Keys

Scroll Key

VOLUME

MUTE

SPEAKER

Figure 1: Cisco 7960 Telephone

NOTE: The Cisco 7960 and 7940 phones are exactly alike except that the 7940 has only

two line buttons.

Cisco 7940/7960 Features Table

Features Descriptions

LCD screen The IP Phone "desktop" which

Line or speed dial buttons Enable you to reach an open line or

Footstand adjustment Adjusts the angle of the foot base.

displays the time, date, your phone number, caller ID, line/call status and the soft key tabs.

to use the speed dial feature. The 7960 phone features 6 line buttons and the 7940 has two line buttons.

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Features Descriptions

Soft keys Soft key functions change

depending on the status of the phone (for example, whether you are on a call or the phone is not in use). The key's current function is shown on the LCD screen.

In This Manual

messages button

directories button

services button

settings button

i button

On-screen Mode buttons Provide access to the voice mail

Accesses the voice mail main menu for managing voice mail messages.

Accesses the Missed Calls, Received Calls and Placed Calls information. Does not work on the 7960

MGCP phone.

Provides access to VOISS system company and personal directories, voice mail, call screening and forwarding and web services (such as weather or stock quotes) through a menu tree.

Accesses the LCD screen contrast, ringer type, network configuration and status controls.

Displays online help for a phone key or function.

system (when available), call histories, phone settings such as contrast and ring type, plus network configuration and status information.

VOLUME buttons Increase or decrease the volume

for the currently active voice receiver – handset, headset, or speakerphone. The volume buttons also control the ringer volume (if on-hook), and the contrast of the LCD via the settings button.

SPEAKER button This button toggles the

speakerphone function on and off.

MUTE button This button toggles the microphone

function on and off. Works with the speakerphone, handset, or headset microphone.

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Identifying Your 7960 Telephone Type

HEADSET button This button toggles the headset

Scroll key Enables you to move among

Dialing pad Press the dial pad buttons to dial a

Handset Lift the handset and press the dial

Handset Indicator Red LEDs in handset cradle that

Features Descriptions

function on and off.

different soft key options displayed on the LCD.

phone number. Dial pad buttons work exactly like those on a standard telephone.

pad numbers to place a call, review voice mail messages, answer a call, etc.

are visible through a window in the handset. They flash when the phone rings and light solid red when you have voice mail messages.

Identifying Your 7960 Telephone Type

There are three different protocols available on a Cisco 7960 telephone: MGCP and SCCP. The telephone features and how to use them can vary depending on the telephone’s configured protocol. You can tell which version of 7960 you have by looking at what is displayed on the LCD screen and comparing what you see to the following figures.

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Figure 2: Cisco 7960 MGCP Telephone LCD Screen

In This Manual

Figure 3: Cisco 7960 SCCP Telephone LCD Screen

Moving Your Telephone

Before moving your telephone, you should check with your system administrator to make sure that there is power for the telephone at the new location. You need a power adapter for your phone at the new location as well.

To move your phone, follow these steps:

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Moving Your Telephone

1. Unplug the telephone from the LAN connection jack and the power adapter from the wall.

2. Take the telephone to the new location.

3. Plug the telephone into the LAN connection jack and the power adapter into

a wall outlet.

4. Watch to ensure that the phone registers and boots up properly. If it does not, contact your system administrator.

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Basic Phone Features

NOTE: This chapter may cover more than one version of Cisco 7960 phone (SCCP or

MGCP). Although the chapter applies to all types, some information may apply only to a certain phone configuration. The user is alerted to these differences by an icon which is shown at left. The icon appears in the left margin next to where the information differs. For how to identify your phone configuration, see “Identifying Your 7960 Telephone Type” on page 4.

Adjusting the Display Contrast

Depending on your ambient lighting and viewing angle, you may need to adjust the display contrast to achieve optimum visibility of your LCD display. To adjust the display contrast, follow these steps:

1. Press the settings button.

2. Select the Contrast option.

a. On the 7960 MGCP and 7960 SCCP without an expansion module, use

the up and down arrow scroll keys to highlight Contrast, or press 1 on your keypad.

b. On the 7960 SCCP with an expansion module, do one of the following:

• Use the up and down arrow scroll keys to highlight Base Phone, or

press 1 on your keypad.

• Use the up and down arrow scroll keys to highlight Expansion

Module(s), or press 2 on your keypad.

NOTE: If you press a number key in step two, go to step four.

3. Press the Select soft key.

4. Press and release the Up and Down soft keys to reach the desired contrast

level.

NOTE: On the 7960 SCCP, the VOLUME up and down arrows may also be used.

5. Press the Ok soft key to approve the changes.

6. Return to the standard call screen.

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Adjusting the Volume

• On the 7960 MGCP, press the Back soft key.

• On the 7960 SCCP, press the Exit soft key.

• Once if your phone does not have an expansion module.

• Twice if your phone has an expansion module.

Adjusting the Volume

1. Activate the handset, headset, or speakerphone.

2. Press and release the VOLUME (arrow up and down) keys to adjust the

volume as desired. You hear a tone and a horizontal scale displays on the phone to indicate the volume level.

3. To save the volume setting for future calls:

• On the 7960 MGCP, press the Save soft key.

• On the 7960 SIP, hang up. The new setting is saved automatically.

Adjusting the Ringer Volume

To adjust the ringer volume press the volume (arrow up and down) buttons while the phone is on hook to adjust the ringer volume as desired. The ringer sounds and a bar graph displays on the phone to indicate the volume level. The new setting is saved automatically.

Answering a Call

When you hear your phone ring and see the red light flash on your handset, answer in any of the following ways:

…using the Phone

• Lift the handset.

• Press the line button to turn on the speakerphone.

• Press the SPEAKER button to turn on the speakerphone.

• Press the Answer soft key.

• Press the HEADSET button to use the headset.

Answering a Second Call (Call Waiting)

The easiest way to answer a call when you are already speaking on a call is by using the Answer soft key.

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Using the Answer soft key

To answer a second call without ending the current call, press the Answer soft key. The first call is automatically placed on hold and you are connected to the second call.

NOTE: : If you do not use Answer, and you select another line without pressing Hold, the

first call is disconnected.

NOTE: If you do not answer the second call, it is sent to the programmed destination for

unanswered calls, which is usually your voice mail mailbox.

Reconnecting to the First Call

1. Highlight the original call.

• On the 7960 SCCP, press the scroll key.

• On the 7960 MGCP, press Hold, then the line button for the other call.

Using the Answer soft key

2. Press the Resume soft key.

NOTE: On the 7960 SCCP, to switch between calls after the first time, press Resume.

You do not need to scroll to the other line.

Hanging Up

To hang-up the phone, use one of these options:

• Replace the handset in its cradle.

• Press the line button and replace the handset.

• Press the EndCall soft key.

• Press the HEADSET button (if using a headset).

• Press the SPEAKER button (if using the speakerphone).

• On the 7960 MGCP, press the line button (if using the speakerphone).

Line Button Indicators

The line button indicators on the 7960 SIP phone appear on the LCD display next to the line buttons. There is one indicator per line. The indicator provides a visual indication of the line’s state, which can be registered, unregistered, number mode, or URL mode.

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Making an External Call

• Registered - The line button indicator looks like a telephone with a

handset. Indicates the line can be used to place calls.

• The handset resting on top of the telephone indicates the line is on-

hook (no dial tone).

• The handset positioned above and to the left of the telephone

indicates the line is off-hook (has dial tone).

• Number mode - Same as for Registered mode. Indicates the line can be

used to place calls by dialing phone numbers (pressing the keys on the dial pad will produce numbers).

Making an External Call

Several options exist for you to make an external call from your telephone. You may use any of the following options: the handset (traditional), the speakerphone, or the keypad (direct dialing).

…using the Handset

1. Lift the handset.

2. Press 9 (or the digit that is required to access an outside line). An outside line

is automatically selected.

3. Dial the desired number, including “1” and the area code, if required.

4. On the 7960 SCCP and 7960 SIP, press Dial.

…using the Speakerphone

1. Press the SPEAKER button.

2. Press 9 (or the digit that is required to access an outside line). An outside line

is automatically selected.

3. Dial the desired number, including “1” and the area code, if required.

4. On the 7960 SCCP, press Dial.

…using the Keypad

1. Initiate the call by:

a. On the 7960 SIP, press NewCall. The speakerphone turns on.

b. Press 9 (or the digit that is required to access an outside line).

2. Dial the desired number, including “1” and the area code, if required.

3. On the 7960 SCCP, place the call by:

a. Pressing Dial. On the 7960 SCCP, the speakerphone turns on.

b. On the 7960 SCCP, do one of the following:

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• Pressing the SPEAKER button.

• Pressing a line button.

• Picking up the handset.

Making an Internal Call

NOTE: See also the Intercom feature, described on 46.

Using the 7960 MGCP

1. Initiate the call.

NOTE: On the 7960 MGCP, this step can be skipped if making a call on the

speakerphone. Starting with step 2 will turn on the speakerphone.

Using the 7960 MGCP

a. Do one of the following

• Pressing the SPEAKER button. The speakerphone turns on.

• Pressing a line button. The speakerphone turns on.

• Picking up the handset.

b. On the 7960 SIP, pressing NewCall. The speakerphone turns on.

2. Press the digits for the desired extension (e.g., 1105).

3. On the 7960 SIP, press Dial.

Using the 7960 SCCP

1. Press the digits for the desired extension (e.g., 1105).

2. Place the call by:

• Pressing Dial.

• Pressing the SPEAKER button.

• Pressing a line button.

• Picking up the handset.

Selecting a Ringer Sound

To change the sound of your telephone’s ringer (“personalized ringing”), follow these steps:

1. Press the Settings button. On the phone display, a list of four options appear.

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Services Feature

2. Use the scroll down arrow key for the phone display to highlight option number two, Ring Type (or press the 2 button on your number pad).

NOTE: If you pressed 2, go to step four.

3. Press the Select soft key below the phone display. On the phone display, a

list of ringer options appears.

4. Use the up and down scroll arrows to highlight the desired ringer option, (or press the corresponding number on your number pad. If you choose a double digit number such as 14, press the second number quickly or you get the ringer sound for 1 instead of 14).

NOTE: If you pressed a number, go to step six.

5. Press the Play soft key to hear the highlighted ringer option.

6. Press the Select soft key to choose that option for your ringer.

7. Press the OK soft key to return to the Settings screen.

8. To retain the changes:

Services Feature

NOTE: The Cisco IP phone offers you several services, including Directory, Voice Mail,

Directory Services

NOTE: The Cisco IP phone maintains several directory services for you.

1. Press the services button.

• On the 7960 MGCP, press the Back soft key.

• On the 7960 SCCP, press the Save soft key.

Call Management, and Web Services features. You can use these features to help make and manage your phone calls, and to retrieve specific information off of the internet.

• The services features menu is displayed.

2. When prompted, enter your phone password.

3. Use the scroll key to select the Directory option.

4. Press the Select softkey.

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Personal Directory

NOTE: The Personal Directory option is a list of phone numbers that you define and that

1. Use the scroll key to select the Personal Directory option.

2. Press the Select softkey.

3. To place a call, use the scroll key to select the desired listing.

4. Press the Select softkey.

5. Press the Select softkey to place the call.

Directory Services

• The directory options menu is displayed. It has three options: Personal

Directory, Company Directory Listing, and Company Directory Lookup.

may be called from the directory.

• Your personal directory is displayed.

• The phone number for the listing is displayed.

Company Directory Listing

NOTE: The Company Directory Listing option is a list of phone numbers at your company

that may be called from the directory.

1. Use the scroll key to select the Company Directory Listing option.

2. Press the Select softkey.

• The company directory is displayed.

3. To place a call, use the scroll key to select the desired listing.

4. Press the Select softkey.

• The phone number for the listing is displayed.

5. Press the Select softkey to place the call.

Company Directory Lookup

NOTE: The Company Directory Lookup option allows an employee at your company to

be searched for by their last name.

1. Use the scroll key to select the Company Directory Lookup option.

• A Last name: prompt is displayed.

2. Using the phone keypad, enter the name to search for.

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Services Feature

Voice Mail

3. Press the Select softkey

• The directory listing(s) that match the desired listing being searched for is

displayed.

4. To place a call, use the scroll key to select the desired listing.

5. Press the Select softkey.

• The phone number for the listing is displayed.

6. Press the Select softkey to place the call.

NOTE: The Cisco IP phone can access your voice mail messages using the services

button. This feature is basically the same as the voice mail feature accessed by pressing the messages button.

NOTE:

1. Press the services button.

• The services features menu is displayed.

2. Use the scroll key to select the Voice Mail option.

3. Press the Select softkey.

• The voice mail menu is displayed. It has two options: Incoming voice mail

Incoming voice mail

1. Use the scroll key to select the Incoming voice mail option.

2. Press the Select softkey.

• If there is no incoming voice mail, the message “No incoming messages”

• If incoming voice mail is present, the name of the caller, date, and time

3. Use the scroll key to select the desired voice mail message.

NOTE:

using the messages button whenever possible.

Using the services button is very slow. You should access voice mail

and Saved voice mail.

is displayed.

the message was received is displayed.

4. Press the Select softkey.

• The details of the selected voice mail are displayed, including the

originating phone number (Number), name of caller leaving the message (Name), date and time received (Date), and length of message (Duration).

5. Use the scroll key to select any of the message fields.

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6. Press the Select softkey.

Saved voice mail

1. Use the scroll key to select the Saved voice mail option.

2. Press the Select softkey.

3. Use the scroll key to select the desired saved voice mail message.

4. Press the Select softkey.

Call Management

• The voice mail message is played. The phone displays information on the

phone status, including the complete originating phone number and a timer showing how much of the message has played.

• If there is no saved voice mail, the message “No incoming messages” is

displayed.

• If saved voice mail is present, the name of the caller, date, and time the

message was received is displayed.

• The details of the selected saved voice mail are displayed, including the

originating phone number (Number), name of caller leaving the message (Name), date and time received (Date), and length of message (Duration).

5. Use the scroll key to select any of the message fields.

6. Press the Select softkey.

Call Management

NOTE: The Cisco IP phone can help you manage the calls you receive with Call

1. Press the services button.

2. Use the scroll key to select the Call Management option.

3. Press the Select softkey.

• The saved voice mail message is played. The phone displays information

on the phone status, including the complete originating phone number and a timer showing how much of the message has played.

Management tools.

• The services features menu is displayed.

• The call management menu is displayed. It has two options: Call

Screening and Call Forwarding.

Call Screening

1. Use the scroll key to select the Call Screening option.

2. Press the Select softkey.

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Services Feature

Call Forwarding

• If call screening is enabled and in use, the list of calls being screened is

displayed, listing phone number and name.

• If call screening is enabled but not in use, the message “No call screening

entry is available” is displayed.

3. Use the scroll key to select a call being screened.

4. Press the Select softkey.

5. The call screening details are displayed. These include name of caller

(Name), their phone number (Number), and the action taken when the call is received (Action).

1. Use the scroll key to select the Call Forwarding option.

2. Press the Select softkey.

• If call forwarding is turned on, the phone number the calls are forwarded

to and the number of rings that occur before forwarding happens is displayed.

• If call forwarding is turned off, the message “No call forwarding entry is

available” is displayed.

Web Services

Stock quote

NOTE: The Cisco IP phone can retrieve timely information off of the internet for you.

1. Press the services button.

• The services features menu is displayed.

2. Use the scroll key to select the Web Services option.

3. Press the Select softkey.

• The web services menu is displayed. It has two options: Stock quote and

Weather.

1. Use the scroll key to select the Stock quote option.

2. Press the Select softkey.

• The Symbol: prompt is displayed.

3. Using the phone keypad, enter the stock symbol.

4. Press the Select softkey.

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Weather

Viewing or Dialing Missed Calls

5. Information on the requested stock is retrieved and displayed. This information includes the stock name and symbol, date of last trade, share price in dollars and cents, change in price in dollars and cents, and change in price as a percentage of share price.

6. When finished with the screen, you can:

• Press the Update softkey to refresh the information.

• Press the Exit softkey to return to the web services menu.

1. Use the scroll key to select the Weather option.

2. Press the Select softkey.

• The Zip code: prompt is displayed.

3. Using the phone keypad, enter the zip code for the desired area.

4. Press the Select softkey.

• Weather information for the requested area is retrieved and displayed.

The information includes the city and state, sky conditions, temperature, ultraviolet (UV) index, wind conditions, dewpoint, and relative humidity.

5. When finished with the screen, you can:

• Press the Update softkey to refresh the information.

• Press the Exit softkey to return to the web services menu.

Using the Call Directory

NOTE: The Cisco IP Phone maintains a directory of calls you miss, receive, or make. You

can use this directory to locate numbers you want to redial. These sections describe what you can do with the directory:

NOTE:

Viewing or Dialing Missed Calls

NOTE:

function on the 7960 MGCP phone. Pressing the directories button on the 7960 SERVICES button.” Refer to Services Feature in this guide.

These features require using the directories button, which does not

MGCP phone displays the message “Feature not supported. Use

NOTE: If your phone display indicates you have missed calls, you can use the Missed

Calls option on the Directory menu to view call history and call back the missed call.

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Using Features Without Replacing the Handset

1. Press the directories button.

2. Press the Select soft key to select the Missed Calls option on the Directory

menu.

• The call history for missed calls is displayed on the LCD.

3. If desired, use the scroll key to select the desired call.

4. Click the Dial soft key to speed dial a number from the missed call list.

NOTE:

number. For example, if the call was from an outside, long-distance caller, you need to add the digit "1" to the front of the number.

You might need to use the EditDial soft key to add digits to the front of the

5. Press the Exit soft key twice to exit the Directory menu.

Viewing or Dialing Received and Placed Calls

The Cisco IP Phone keeps a history of all calls you make and receive, including the caller ID, time, and date of the call. You can use this information to redial a party.

1. Press the Directories button.

2. Use the scroll key to select the desired call history option: Missed Calls,

Received Calls, or Placed Calls.

3. Press the Select soft key to display the call history list.

4. If desired, use the scroll key to select the desired call.

5. Press the Dial soft key to speed dial a number from the call history list.

NOTE:

number. For example, if the call was placed using an alternate access digit (e.g. 8 instead of the usual 9), the saved number may have the 9 in place of the 8 in the saved number.

You might need to use the EditDial soft key to add or edit digits in the

Using Features Without Replacing the Handset

If you want to continue to use the phone without replacing the handset in the cradle, you can do so in a number of ways. This may be helpful when you are making many calls and/or using a headset. Follow one of these steps:

…during a Call

• Press the line button and select another line or feature soft key.

• On the 7960 MGCP, the call is disconnected when the line button is

pressed. Pressing another line button gives you dial tone.

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• On the 7960 SCCP, the call is placed on hold. Pressing another line

button gives you dial tone.

• Press another line button (assigned to one of the programmable buttons

by your service administrator). The call is placed on hold. Pressing another line button gives you dial tone.

• Press the messages button.

• On the 7960 MGCP and 7960 SCCP, the call is disconnected and

you go to voice mail.

…after a Call

• Press Redial, the Intercom soft key, or a speed dial button.

Using the Speakerphone

Your telephone contains a speakerphone that lets you converse “hands free” without having to use the handset. A speakerphone also allows others in the room to listen and participate in a telephone conversation.

…after a Call

When your phone rings, to turn on the speakerphone and answer the call (without lifting the handset) do one of the following:

• Press the highlighted line button.

• Press the SPEAKER button.

• Press the Answer soft key.

• On the 7960 MGCP and 7960 SCCP, press the NewCall soft key (if you

are already on a call).

To activate or deactivate the speakerphone anytime during a call, press the SPEAKER button on your phone.

When the speaker is active, the handset becomes inactive, and vice versa.

When the speakerphone is on, press the VOLUME buttons to adjust the speakerphone volume. The speakerphone microphone is optimized for speaking within 3 feet from in front of the microphone.

If you return the handset to the cradle, you can pick-up the handset at any time and continue the conversation more privately. Picking-up the handset turns off the speaker. If you leave the handset off hook, you can switch back and forth between the handset and speakerphone by pressing the SPEAKER button.

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Using the Speakerphone

Speakerphone Troubleshooting

Problem Solution

You can’t hear callers on the speaker.

Callers can’t hear you when you use the speakerphone.

The caller’s voice echoes. Decrease the speaker volume.

Increase the speaker volume.

Make sure nothing is blocking the mic., which is located on the left side of the telephone under the handset cradle.

Move closer to the microphone and face the microphone when speaking.

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System Telephone Features

This chapter contains an alphabetical summary of all features that may be provided on your telephone. You will only be able to use those features that have been configured on to your telephone by the system administrator.

NOTE: The features on your phone are set by the service provider. It is possible that

some system features are not provided for your phone. If you do not have a feature listed in this chapter and would like to have it on your phone, contact your service provider for help.

NOTE: This chapter may cover more than one version of Cisco 7960 phone (SCCP or

Feature Activation Digit

Some features require you to dial an activating digit followed by a numeric code (example: 588). The default value for this activating digit is 5 and it is used throughout this document. However, your system administrator may choose to use another digit for this function. In that case, substitute your activating digit for the default. Operation of all features will be exactly the same.

NOTE: The feature codes (“star codes”) listed in these procedures are the default values

for your phone system at the time of installation. They may be changed by your service provider. Any list of feature codes given to you by your service provider should be used in place of the codes listed here.

Abbreviated Dial

This feature lets a you create, modify, delete, verify and use a personal list of up to 100 Abbreviated Dial codes. Abbreviated Dial codes must be entered as two digits when programming and dialing (Example: enter 04 instead of 4).

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Abbreviated Dial

Creating an Abbreviated Dial Code

1. Press 75*.

2. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

A voice prompt will lead you through the remaining steps.

3. Press 1 to program (set) the Abbreviated Dial code.

4. Press the digits (00-99) you wish to use as the Abbreviated Dial code or enter * to exit.

5. Dial the phone number you want to assign to this Abbreviated Dial code, followed by #.

The phone number you entered for this Abbreviated Dial number is repeated back.

NOTE: Be sure to enter all the numbers normally required to dial the call. This includes

the area code for long distance calls and may include the area code for local calls in some areas.

6. Press # to save or * to exit without saving.

7. Program or verify another Abbreviated Dial code or hang up to exit.

Using an Abbreviated Dial Code

1. Press *3 then the desired Abbreviated Dial code (00-99).

2. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

3. Wait for the called party to answer.

Modifying an Abbreviated Dial Code

1. Press 75*.

2. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

A voice prompt will lead you through the remaining steps.

3. Press 1 to program (set) the Abbreviated Dial code (00-99).

4. Press the digits of the Abbreviated Dial code to modify followed by # or press

* to exit.

5. Dial the phone number you want to assign to this Abbreviated Dial code followed by the # sign, or press * to cancel.

The phone number you entered for this Abbreviated Dial number is repeated back.

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NOTE: Be sure to enter all the numbers normally required to dial the call. This includes

the area code for long distance calls and may include the area code for local calls in some areas.

6. Press # to save the changes or * to exit without saving.

7. Program or verify another Abbreviated Dial code or hang up to exit.

Deleting an Abbreviated Dial Code

1. Press 75*.

2. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

A voice prompt will lead you through the remaining steps.

3. Press 1 to program (set) the Abbreviated Dial code (00-99).

4. Press the digits of the Abbreviated Dial code to delete followed by the # sign.

A confirmation message tells you: “No number was entered.”

Deleting an Abbreviated Dial Code

5. Program or verify another Abbreviated Dial code or hang up to exit.

Verifying an Abbreviated Dial Number

1. Press 75*.

2. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

3. Press 2 to verify (check) an Abbreviated Dial code (00-99).

4. Press the Abbreviated Dial code you wish to verify.

The phone number you entered for this Abbreviated Dial number is repeated back.

5. Program or verify another Abbreviated Dial code or hang up to exit.

Anonymous Call Rejection

When enabled, this feature rejects calls from callers who block the display of their caller ID information.

Enabling Anonymous Call Rejection

1. Press *77 on the telephone keypad.

2. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

3. Hang up.

On any subsequent incoming call that provides no caller ID, the calling party gets a message that the party they are calling does not accept anonymous calls.

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Authorization Code Calling

Disabling Anonymous Call Rejection

1. Press *87 on the telephone keypad.

2. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

3. Hang up.

Authorization Code Calling

This feature is available system-wide to allow/deny long distance and other types of dialing and does not appear as a button on your telephone.

If you are required to enter an authorization code for a call, follow these steps:

1. Access an outside line.

2. Press the # sign.

3. Enter the authorization code (obtained from your system administrator).

When the correct code is entered, you hear dial tone.

4. Enter the desired number you want to call.

Billing Codes

This feature lets you assign a project or client code (up to 30 characters) to any call. The code entered is recorded in the Call Data Record (CDR) file for the call. Contact your system administrator to retrieve the billing records from the CDR file.

Using the Billing Key

While in an active call, follow these steps:

1. Press the more soft key twice to reach the Billing soft key.

2. Press the Billing soft key.

3. Enter the associated billing code for the call.

4. Press the more soft key twice to reach the Billing soft key.

5. Re-press the Billing soft key.

“Billing...” appears on your phone.

Using the Star Code

While in an active call, follow these steps:

1. Notify the other party that you need to put them on hold for a moment.

2. Press the more soft key and then the Trnsfer soft key.

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Blind Transfer

Using the Star Code

3. Enter *02.

4. Enter the desired billing code followed by the pound sign (#). The active call

will resume.

Use this feature to transfer a call to another number without having to announce it. See also “One-Touch Transfer” on page 58 and “Transfer” on page 80.

1. Tell the calling party that you will transfer the call, then press the more soft key.

2. Press the blind transfer (BlindXfr) soft key. The call is placed on hold and you hear a dial tone.

3. Dial the number to which you want to transfer the call.

4. Press the Dial soft key.

5. Hang up.

Call Back Queuing

This feature instructs the T6000 system to call you when a previously unavailable outgoing line becomes available. (See also “Hold-on Queuing” on page 45.)

When you try to make an external call and all outgoing lines are unavailable, you will hear a recorded announcement. When you hear the announcement, follow these steps:

1. Press the more soft key until you find the screen with the Call Back soft key.

2. Press the Call Back soft key.

3. Hang up. When the line becomes available, the system calls your station with

4. Answer the call to have the system automatically dial the external number for

NOTE: You can access the line at any time by pressing the line button, the speaker

a system ring (two short rings).

you.

button or by picking up the handset. You hear a message that all trunks are busy and you are queued for the next available trunk. Find and press the Call Back soft key and hang up to remain queued. If you hang up without pressing Call Back, you are removed from the queue. While you are queued, the line is unavailable for use.

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Call Block (Selective Call Rejection)

Call Block (also known as Selective Call Rejection) allows you to program your phone to reject calls from a list of telephone numbers. All calls from phones on the list receive a message which says you are not accepting calls.

To use this feature (*60), you create a list of telephone numbers (internal or external) that receive the message when a call with that caller ID appears at your telephone.

Call Block is managed through a menu of commands activated by pressing digits on the keypad. The menu commands are:

• 1 - Enable/disable feature

• 2 - Add last caller to blocked list

• 3 - Add numbers to blocked list

• 4 - List numbers to blocked list

• 5 - Delete numbers from blocked list

The display on your telephone will show the options for each menu level. For example, if you press 5 to delete a number, the display will show: “1=Num, 2=List, 3=Del All, *=Main Menu”.

Enabling/Disabling Call Block

The T6000 system allows you to turn the Call Block feature on and off (i.e., decide when calls from your list will be forwarded and when they will ring at your telephone as usual). Disabling (turning off) the feature does not delete the list of callers who are blocked and receive the message.

1. Press *60 or *80 on the telephone keypad.

2. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

A voice prompt tells you whether Call Block is enabled or disabled and then gives the menu choices.

3. Press 1 to enable Call Block if it is disabled or to disable the feature if it is enabled.

Blocking Number of Last Call Received

1. Press *60 or *80 on the telephone keypad.

2. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

A voice prompt tells you whether Call Block is enabled or disabled and then gives the menu choices.

3. Press 2 to add the number of the last call you received to the blocked list.

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You are returned to the Selective Call Forward menu.

4. Select a menu item or hang up.

NOTE: Adding a number this way does not affect any numbers already on your list, but

simply adds the most recent caller to your blocked list.

Adding Numbers to Call Block List

1. Press *60 or *80 on the telephone keypad.

2. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

A voice prompt tells you whether Call Block is enabled or disabled and then gives the menu choices.

3. Press 3 to add telephone numbers to the list of numbers that will be blocked.

4. Enter the number with no spaces, dashes or special characters followed by the # key.

5. Press # to save the entry or * to exit without saving.

Adding Numbers to Call Block List

6. Select a menu item or hang up.

Listing Blocked Numbers

1. Press *60 or *80 on the telephone keypad.

2. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

A voice prompt tells you whether Call Block is enabled or disabled and then gives the menu choices.

3. Press 4 to hear the list of numbers which will be blocked.

The voice prompt announces the list and the first number.

4. Press # to hear the next number or press * to return to the Call Block menu.

As long as you press # for the next number, the system will scroll through the list of member numbers, starting over with the first number after the last number is spoken.

5. Repeat the previous two steps until you have heard as many of the numbers as you want.

6. Press * to return to the Call Block menu when you are finished listening to member numbers.

Deleting Numbers from Call Block

1. Press *60 or *80 on the telephone keypad.

2. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

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Call Block (Selective Call Rejection)

A voice prompt tells you whether Call Block is enabled or disabled and then gives the menu choices.

3. Press 5 to delete telephone numbers from the list of numbers which will be blocked.

4. The voice prompt provides options for deleting members including:

• Press 1 if you know the number to delete;

• Press 2 for a list of numbers;

• Press 3 to delete all numbers;

• Press * to return to the Call Block menu.

5. Press 1 to remove a specific number.

6. Enter the number to delete with no spaces, dashes or special characters

followed by the # key.

The voice prompt repeats the number you just entered.

(see Step 4)

(see Step 8)

(see Step 14)

7. Press # to save the entry (delete it from your list) or press * to cancel the entry.

8. Select a menu item or hang up.

9. Press 2 to hear the list of numbers and have the option to delete them as you

go through the list.

The voice prompt announces the list and the first number.

10. Press # until you find the number you wish to delete.

11. Press 1 to delete the number, # to hear the next number or * to return to the

Call Block menu.

The number is deleted immediately and the next number in the list is announced.

12. You can press 1 to delete it, # to hear the next number or * to return to the Call Block menu.

13. Repeat the previous three steps until you have found and deleted as many of the numbers as you want.

14. Press * to return to the Call Block menu or hang up

15. Press 3 to immediately delete all member numbers.

The voice prompt announces that all phone numbers have been removed from the list and you are returned to the Call Block menu.

16. Select a menu item or hang up.

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Call Forward (All Calls)

Call Forward (All Calls) allows you to forward all calls for your phone to the number you enter. Calls will not ring at your phone and will be sent to the number you entered as the forward destination. If your telephone has a display, it will show that your telephone is forwarded. You can forward calls to an IP or non-IP phone.

If your phone does not have an indicator showing that the phone is forwarded, then it will emit one short ring or “ping ring” when a call comes in to the phone. The “ping ring” is provided to remind you that your phone is forwarded to another number.

NOTE: If an incoming call is marked “Urgent”, then the call will not be forwarded.

Calls forwarded to an external number (7 or more digits) that are unanswered will roll over to voice mail (if available) at that number. Calls forwarded to an internal number (4-digit to 6-digit extension) that are unanswered will roll over to voice mail (if available) for the called party (not the forwarding destination).

Enabling Call Forward (All)

External forwarding must be supported by your system for external numbers to be accepted. Be sure to include the access code for an outside line and the area code, if necessary, with the external number. Up to 20 digits may be entered.

Enabling Call Forward (All)

…using the Phone

1. If you have only one extension on your phone, skip to step 2. Otherwise,

press the button for the extension you want to forward. The SPEAKER lamp lights and the display shows “Enter number” on the 7960 MGCP phone.

2. Press the Forward softkey. The speaker phone turns on (SPEAKER lamp lights) and the display shows “Enter Fwd #:”

3. Enter the number to which you want to forward all calls. Be sure to enter the number exactly as you would if you were to call that number. Include the area code, if necessary. The display shows the number as it is entered.

4. To forward your calls, do one of the following to hang up the phone:

• Press the EndCall softkey

• Press the SPEAKER button

• Press the line button

• Pickup and replace the handset.

5. Call forward (all) is enabled and the display shows “Fwd”.

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Call Forward (All Calls)

…using Star Codes

NOTE: The display will show the available options as the prompts are played. Depending

on available space on the display, the final entry (usually * for re-enter or exit) may not appear completely.

1. If you have only one extension on your phone, skip to step 2. Otherwise, press the button for the extension you want to forward.

2. Press 72* on the telephone keypad.

3. Press the Dial soft key.

• If you do not have a previously configured forward number, you will be

instructed to enter a forwarding number and press #.

• If you previously configured a forwarding number, you will be instructed

to do one of the following:

• Press 1 to enable forwarding. Go to step 10.

• Press 2 to change the current forwarding number. Go to step 4.

4. Enter the number to which you want to forward all your calls. Be sure to enter

the number exactly as you would if you were to call that number. Include the area code, if necessary. The display shows the number as it is entered.

5. Press #.

6. A prompt asks you to confirm the forwarding number by pressing # or re-enter

the forwarding number by pressing *.

If you entered an external number, but are not allowed to forward calls to external numbers, a prompt states the number is invalid and requests you enter a number.

7. If you pressed *, return to step 4 or hang up.

8. If you pressed #, you are offered the option to verify the forwarding number.

• Press 1 to verify the number you entered.

• Press 2 to enable the number. Go to step 10.

9. If you pressed 1, the forwarding number is dialed.

• Call is answered by a person: Explain your call, have them hang up,

and then press # to enable the forwarding number or * to exit without enabling forwarding.

• Call is not answered: Press # to end the verification attempt. A prompt

explains the call is not connected and asks you to press # to enable the forwarding number or * to exit without enabling forwarding.

• Answering machine or voice mail answers: Press # to escape. A

prompt explains the call is not connected and asks you to press # to enable the forwarding number or * to exit without enabling forwarding.

10. Forwarding for all calls is enabled.

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Disabling Call Forward (All)

NOTE: On the 7960 SIP, disabling Call Forward (All) can only be done using star codes.

Check with your system administrator for the star code to be used. If star codes are not used, then the 7960 SIP is unable to support Call Forward (All).

…using the Phone

1. On the 7960 SCCP, press the Forward soft key and hang up the line (press the EndCall soft key or SPEAKER button).

2. Call forward (all) is disabled and the phone hangs up.

…using Star Codes

1. Press 73* on the telephone keypad.

2. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

3. Call forwarding is disabled and the phone hangs up.

Disabling Call Forward (All)

Call Forward (Busy)

Call Forward (Busy) allows you to forward calls arriving at your phone while it is busy to be forwarded to the number you enter. Calls will not ring at your phone and will be sent to the number entered as the forward destination.

Calls forwarded to an external number (7 or more digits) that are unanswered will roll over to voice mail (if available) at that number. Calls forwarded to an internal number (4- to 6-digit extension) that are unanswered will roll over to voice mail (if available) for the called party (not the forwarding destination).

NOTE: If an incoming call is marked “Urgent”, then the call will not be forwarded.

Enabling Call Forward (Busy)

NOTE: The display will show the available options as the prompts are played. Depending

on available space on the display, the final entry (usually * for re-enter or exit) may not appear completely.

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Call Forward (Busy)

1. If you have only one extension on your phone, skip to step 2. Otherwise, press the button for the extension you want to forward.

2. Press 76* on the telephone keypad.

3. On the 7960 SCCP, press the Dial soft key.

• If you do not have a previously configured forward number, you will be

instructed to enter a forwarding number and press #.

• If you previously configured a forwarding number, you will be instructed

to do one of the following:

• Press 1 to enable forwarding. Go to step 10.

• Press 2 to change the current forwarding number. Go to step 4.

4. Enter the number to which you want to forward all your calls when busy. Be

sure to enter the number exactly as you would if you were to call that number. Include the area code, if necessary. The display shows the number as it is entered.

5. Press # on the telephone keypad.

6. A prompt asks you to confirm the forwarding number by pressing # or re-enter

the forwarding number by pressing *.

If you entered an external number, but are not allowed to forward calls to external numbers, a prompt states the number is invalid and requests you enter a number.

7. If you pressed *, return to step 4 or hang up.

8. If you pressed #, you are offered the option to verify the forwarding number.

• Press 1 to verify the number you entered.

• Press 2 to enable the number. Go to step 10.

9. If you pressed 1, the forwarding number is dialed.

• Call is answered by a person: Explain your call, have them hang up,

and then press # to enable the forwarding number or * to exit without enabling forwarding.

• Call is not answered: Prompt explains call not connected and asks you

to press # to enable the forwarding number or * to exit without enabling forwarding.

• Answering machine or voice mail answers: Press # to escape, and

then press # to enable the forwarding number or * to exit without enabling forwarding.

10. Call forward (busy) is enabled.

Calls forwarded to an off-net number that are unanswered will roll over to voice mail (if available) at the forwarded to destination. Calls that stay on-net and are unanswered will roll over to your voice mail (if available).

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Disabling Call Forward (Busy)

1. Do one of the following:

• On the 7960 MGCP phone, ress 77* on the telephone keypad Call

forward (busy) is disabled and the phone hangs up.

• On the 7960 SCCP phone, press 77* on the telephone keypad.

2. On the 7960 SCCP phone, press the Dial soft key, or line or SPEAKER

button, or pickup the handset.

3. Call forwarding (busy) is disabled and the phone hangs up.

Call Forward (No Answer)

Call Forward (No Answer) allows you to forward calls that are unanswered at your phone (when the phone is not being used) to the number you enter.

NOTE: If you are on a call and another call comes to your phone, the phone is considered

busy. If the second call is not answered, it will follow the Call Forward - Busy treatment.

Disabling Call Forward (Busy)

Calls forwarded to an external number (7 or more digits) that are unanswered will roll over to voice mail (if available) at that number. Calls forwarded to an internal number (less than 7-digit extension) that are unanswered will roll over to voice mail (if available) for the called party or the forwarding destination, depending on the system configuration.

Enabling Call Forward (No Answer)

NOTE: The display will show the available options as the prompts are played. Depending

on available space on the display, the final entry (usually * for re-enter or exit) may not appear completely.

1. If you have only one extension on your phone, skip to step 2. Otherwise, press the button for the extension you want to forward.

2. Press 78* on the telephone keypad.

3. On the 7960 SCCP, press the Dial soft key.

• If you do not have a previously configured forward number, you will be

instructed to enter a forwarding number and press #.

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Call Forward (No Answer)

• If you previously configured a forwarding number, you will be instructed

to do one of the following:

• Press 1 to enable forwarding. Go to step 10.

• Press 2 to change the current forwarding number. Go to step 4.

4. Enter the number to which you want to forward your calls when the phone is

unanswered. Be sure to enter the number exactly as you would if you were to call that number. Include the area code, if necessary. The display shows the number as it is entered.

5. Press # on the telephone keypad.

6. A prompt asks you to confirm the forwarding number by pressing # or re-enter

the forwarding number by pressing *.

If you entered an external number, but are not allowed to forward calls to external numbers, a prompt states the number is invalid and requests you enter a number.

7. If you pressed *, return to step 4 or hang up.

8. If you pressed #, you are offered the option to verify the forwarding number.

• Press 1 to verify the number you entered.

• Press 2 to enable the number. Go to step 10.

9. If you pressed 1, the forwarding number is dialed.

• Call is answered by a person: Explain your call, have them hang up,

and then press # to enable the forwarding number or * to exit without enabling forwarding.

• Call is not answered: Prompt explains call not connected and asks you

to press # to enable the forwarding number or * to exit without enabling forwarding.

• Answering machine or voice mail answers: Press # to escape, and

then press # to enable the forwarding number or * to exit without enabling forwarding.

10. Call forward (no answer) is enabled.

Disabling Call Forward (No Answer)

1. Do one of the following:

• On the 7960 MGCP phone, press 79* on the telephone keypad. Call

forward (no answer) is disabled and the phone hangs up.

• On the 7960 SCCP phone, press 79* on the telephone keypad.

2. On the 7960 SCCP phone, press the Dial soft key, or line or SPEAKER

button, or pickup the handset.

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3. Call forward (no answer) is disabled and the phone hangs up.

Call Forward (Out of Service)

Call Forward (Out of Service) allows you to forward for your phone when it is out of service to the number you enter. Calls will not ring at your phone and will be sent to the number you entered as the forward destination. You can forward calls to an IP or non-IP phone.

Enabling Call Forward (Out of Service)

NOTE: The display will show the available options as the prompts are played. Depending

on available space on the display, the final entry (usually * for re-enter or exit) may not appear completely.

1. If you have only one extension on your phone, skip to step 2. Otherwise, press the button for the extension you want to forward.

2. Press 70* on the telephone keypad.

3. On the 7960 SCCP, press the Dial soft key.

4. After dialing, you will be prompted to continue:

• If you do not have a previously configured forward number, you will be

instructed to enter a forwarding number and press #.

• If you previously configured a forwarding number, you will be instructed

to do one of the following:

• Press 1 to enable forwarding. Go to step 11.

• Press 2 to change the current forwarding number. Go to step 5.

5. Enter the number to which you want to forward calls when your phone is out

of service. Be sure to enter the number exactly as you would if you were to call that number. Include the area code, if necessary. The display shows the number as it is entered.

6. Press #.

7. A prompt asks you to confirm the forwarding number by pressing # or re-enter

the forwarding number by pressing *.

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Call Pickup

8. If you pressed *, return to step 5 or hang up.

9. If you pressed #, you are offered the option to verify the forwarding number.

• Press 1 to verify the number you entered.

• Press 2 to enable the number. Go to step 11.

10. If you pressed 1, the forwarding number is dialed.

• Call is answered by a person: Explain your call, have them hang up,

and press # to enable the forwarding number or * to exit without enabling forwarding.

• Call is not answered: Prompt explains call not connected and asks you

to press # to enable the forwarding number or * to exit without enabling forwarding.

• Answering machine or voice mail answers: Press # to escape, and

then press # to enable the forwarding number or * to exit without enabling forwarding.

11. Forwarding for out of service is enabled.

Disabling Call Forward (Out of Service)

1. Press 71* on the telephone keypad. On the 7960 MGCP, call forwarding is

disabled and the phone hangs up.

2. On the 7960 SCCP, press the Dial soft key, or line or SPEAKER button, or pickup the handset.

3. Call forwarding is disabled and the phone hangs up.

Call Pickup

This feature lets you use one phone to answer another phone that is ringing. There are two types of Call Pickup: Directed Call Pickup and Group Call Pickup. Both phones must be members of the same Call Pickup Group. Your system administrator should tell you if you are in a pickup group and who the members are.

Directed Call Pickup

Directed Call Pickup lets you answer another phone from your phone when you hear the other phone ringing. Both phones must be members of the same Directed Call Pickup Group. Your system administrator should tell you if you are in a pickup group and who the members are.

…using the Phone

1. Press the more soft key (if necessary) until you see the DC Pick-Up (DC

Pick..) soft key.

2. Press the DC Pick.. soft key.

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3. Dial the ringing extension number to answer the phone and begin speaking

…using Star Codes

1. Press *12 on the telephone keypad.

NOTE: On the 7960 MGCP phone, you may skip the next step.

2. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

3. Dial the ringing extension number to begin speaking with the caller.

Group Call Pickup

Group Call Pickup lets you answer another phone that is in your Call Pickup Group. Both phones must be members of the same Call Pickup Group. Your system administrator should tell you if you are in a pickup group and who the members are.

Group Call Pickup

with the caller.

…using the Phone

…using Star Codes

Call Return

1. Press the scroll key more soft key (if necessary) until you see the Group Pickup (Group ...) soft key.

2. Press the Group ... soft key to answer the phone and begin speaking with the

caller.

1. Press *06 on the telephone keypad.

NOTE: On the 7960 MGCP phone, you may skip the next step.

2. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

3. Begin speaking with the caller.

Using this feature dials the telephone number of the last incoming call. However, if the caller is shown as “Unknown”, then Call Return will not work.

1. Press *69 on the telephone keypad.

NOTE: On the 7960 MGCP phone, you may skip the next step.

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Call Trace

2. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

3. Wait for the called party to answer.

Call Trace allows you to record the telephone number of an offending call, but must be performed immediately after the offending call is ended.

NOTE: The feature will not work if Call Waiting is triggered while you are receiving the

offending call.

1. Hang up.

2. Press *57 on the telephone keypad.

NOTE: On the 7960 MGCP phone, you may skip the next step.

Call Waiting

3. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

The last number that called you is traced. After you initiate Call Trace, a recording informs you if the trace succeeded and provides you with an 800 number you can use to take legal action.

Your phone number and the caller ID of the offending caller is recorded in the phone system’s Call Data Record (CDR). Check with your service provider to retrieve the phone number of the traced call from the CDR. Note the time and date that you traced the call, as this will help the system administrator find the call in the CDR file.

If your phone is configured with Call Waiting, you can answer an incoming call without disconnecting from the current call.

If a call comes in while you are on the phone, you will hear a single beep repeated approximately every ten seconds.

NOTE: If your phone is configured to be part of a Hunt Group, it will skip to the next phone

in the hunt group before you will be able to pick up the second incoming call.

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Answering the Second Call

To answer a second call without ending the current call, press the Answer soft key. The first call is automatically placed on hold and you are connected to the incoming call.

NOTE: If you do not use Answer, and you select another line without pressing Hold, the

first call is disconnected.

Switching Between Held Calls

While speaking with the new party, follow these steps:

1. Do one of the following:

• On the 7960 SCCP, press the scroll key to highlight the original call.

• On the 7960 MGCP, press Hold to put the current call on hold.

2. Do one of the following:

Answering the Second Call

• On the 7960 SCCP, press the Resume soft key.

• On the 7960 MGCP, press the line button for the waiting call to re-connect

to it.

NOTE: On the 7960 SCCP, to switch between calls after the first time, press Resume.

You do not need to scroll to the other line.

Suspending Call Waiting

You can suspend Call Waiting just for the next call by entering *70 and then entering the number you wish to call. Any subsequent call coming in will go directly to your voice mail or other specified “no answer” destination. Call Waiting will be enabled again when you disconnect from the call.

Call Waiting with Caller ID

If you have both the call waiting and caller ID capabilities, you can see the caller ID of a call waiting call on your telephone's display.

Call Waiting with ID Manager

While already on a phone call, this feature allows the user to view the Caller ID of a second incoming phone call and decide how the second call should be handled. The user has four options:

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Caller ID Block

• Answer the new call and put the current on hold.

• Press 1 to send the call to voice mail.

• Press 2 to send a "Please Hold" announcement to the incoming caller.

• Press 3 to send a "Call Me Back" announcement to the incoming caller.

After the announcement is played, the call is disconnected.

This feature must be turned on by your system administrator for you to have access to its functions.

NOTE: If you have a line-appearance of another phone on your phone, and a call comes

in for the other line, you can only use the 2 - “Please Hold” feature to put the call on hold.

Pressing 1 or 3 for an incoming call for the other line-appearance will disconnect the caller from your phone, but the call will continue to ring on the other phone.The “send to voice mail” and “Call Me Back” features are not available because the call may still be picked up on the phone that the line is assigned to as a prime line.

Caller ID Block

Conference

This feature blocks the display of your phone number to the called party for this call only. Be aware that if the person you are calling does not accept anonymous calls, your call will be rejected since no Caller ID information is provided.

1. Press *67 on the telephone keypad.

NOTE: On the 7960 MGCP phone, you may skip the next step.

2. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

3. Dial the phone number that you do not want to show your Caller ID to.

If supported by your system, you can conference several internal and/or external parties together. Check with your system administrator for the availability of this feature on your system.

To create a conference call, follow these steps:

1. Make a call or be engaged in a call.

2. Press the more soft key.

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3. Press the Conference (Confrn) soft key. The call is placed on hold and you hear dial tone.

4. Dial the number of the person that you want to include in the conference.

5. When the person answers, inform the party about the conference and then

press the more soft key, then the Confrn soft key to add that party into the conference call.

NOTE: If you get a called party’s voice mail, press the EndCall soft key then the Resume

soft key to cancel the addition.

6. Repeat steps 1-5 to add additional parties to the conference.

Conference Call Tips

• The parties connected to the conference call remain connected to each

• Even if the call initiator disconnects, any of the other parties (who have

• To place a conference call on hold, press the HOLD soft key. The other

• When you put the call on hold, a beeping tone automatically sounds every

Conference Call Tips

other while you add additional parties. They may carry on a conversation with each other while you finish adding parties to the conference.

the conference feature) can use it to add new parties.

parties can talk among themselves but they can’t hear you.

few seconds. To avoid disrupting the other callers, consider muting the call instead. To mute the call, press the MUTE button.

• To transfer a conference call to another telephone, press the Transfer

(Trnsfr) soft key. Dial the number to which you want to transfer the call and then press Trnsfr key again.

Dial Tone and Ringer Patterns

The FrameMaker telephone system generates different ringer and dial tones, depending on call conditions.

There are two types of dial tone:

• Internal Dial Tone – A continuous, higher-pitched tone

• External (Outside) Dial Tone – A continuous, lower-pitched tone

There are several types of ringers – all are answered the same way:

• One Ring – Internal (Extension-to-Extension) Calls and when the system

has called your extension to remind you or to notify you about something.

• Two Rings – External Calls

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Direct Extension Assignment

• Distinctive Rings – A different ring tone is provided for up to two

additional Direct Inward Dial (DID) numbers assigned to your telephone by the system administrator. These numbers do not appear as lines on your telephone, but ring your prime line with the appropriate ring when they are dialed.

• Priority Ring – The call screening feature allows users to designate

specific callers as important enough to ring through to their telephone even if Do Not Disturb is activated. A different ring tone is provided for calls assigned the Priority Call option. See “Priority Call” on page 61.

Direct Extension Assignment

This feature lets you program another telephone in the same corporate system to be your telephone. For example, you are visiting a branch office for an extended business trip and you want to program a “guest” telephone to ring as your telephone while you are there. This feature requires your old phone and the “new/ guest” phone to be the same type of phone.

Programming a Guest Phone

To program a guest phone to act as your phone, follow these steps:

1. From the guest /new phone, dial 588 (or the code provided by your system administrator). You are prompted to enter the telephone number which you want that phone to be (Presumably, your “original/old” phone number).

2. Enter your complete 10-digit telephone number, followed by the # key. You are prompted to enter a password. The password default is the last four digits of the phone number entered in this step.

3. Enter your password, followed by the # key. The phone is now programmed to be your phone and your old phone is removed from service.

NOTE: When you reassign your telephone number to the new phone, the button template

from your “old” phone is assigned to the “new” phone.

Re-establishing the Guest Phone

To reset the guest phone to its original number, follow the steps to program a phone, using the original phone number and password of the guest phone.

Re-establishing Your Old Phone

Once you have programmed another phone with your old phone’s extension, you must reconfigure your old phone before using it. Your old phone displays the message “Pickup handset to configure”. Pickup the handset and perform the following steps:

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1. Enter your old 10-digit phone number, followed by the # key. You are prompted to enter a password.

2. Enter the password, followed by the # key. (Your password is typically the last four digits of your phone number.) The phone is now programmed back to its original extension.

Do Not Disturb

Do Not Disturb instantly routes all your incoming calls to another destination (your voice mailbox, the main operator, your secretary, a co-worker, etc.), but still lets you make calls and use other telephone features. With Do Not Disturb enabled, the phone will not ring when a call comes in.

When it is enabled, the display shows the extension followed by (DND).

Tips for using Do Not Disturb

You can record a special voice mail greeting for callers to hear if your calls go to voice mail when you activate the Do Not Disturb feature. For more information, see the appropriate section titled “Voice Mail Features” for your system.

Tips for using Do Not Disturb

The Do Not Disturb destination where incoming calls are sent can be changed by your system administrator.

Enabling/Disabling Do Not Disturb

…using the Phone

To enable Do Not Disturb, press the Do Not Disturb (DnD) soft key.

To disable Do Not Disturb,re-press the Do Not Disturb (DnD) soft key.

…using Star Codes

The same star code is used to enable and disable Do Not Disturb since you are switching between the on and off mode for this feature.

1. Press *04 on the telephone keypad.

2. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

3. Hang up the handset.

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End Call

This feature lets you disconnect from a call without having to hang up the handset. Hanging up a call this way means you will not get the reminder tone in the handset that the phone is off-hook. It also allows incoming calls to ring through to the telephone.

This feature is mainly used when a headset is connected to the telephone through the handset jack. This allows you to leave the handset off the cradle while calls are made and answered using the other buttons on the phone. Calls arriving at the telephone will ring and when the line is selected, the call is connected through the headset.

Group Speed Dial

This feature provides additional speed dialing capabilities beyond those provided by the Abbreviated Dial feature. With Group Speed Dialing, you have access to a common speed dial list of up to 1,000 entries managed by your service provider.

Hold

Group Speed Dial numbers are extension numbers that have been programmed to dial another number, usually an external number. Your service provider will provide you with a list of Group Speed Dial numbers and their destinations.

This feature lets you place a call on hold. While a call is holding, the holding party occupies the associated line.

1. During a conversation, press the HOLD soft key. Depending on your system configuration, the party may hear music, a recorded announcement, or silence while holding.

2. To resume the conversation, press the Resume soft key.

NOTE: Starting one minute after the party is on hold, and occurring each minute after

that, 3 short rings sound from the phone speaker, even if you are using the handset. This is to remind you that you have a call on hold.

NOTE: NStarting one minute after the party is on hold, and occurring each minute after

that, one ring sounds from the phone speaker on the 7960 MGCP phone. On the 7960 SCCP phone one long-short-long ring sounds from the phone speaker. This occurs whether you are using the handset or the speakerphone, and is to remind you that you have a call on hold.

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For more details on handling two calls at once, see “Switching Between Held Calls” on page 39.

Hold-on Queuing

This feature allows you to wait for a busy outgoing line to become available. (See “Call Back Queuing” on page 25.)

When you try to make an external call and all outgoing lines are unavailable, you will hear a recorded announcement.

Enabling/Disabling Do Not Disturb

HINT: Should your call suddenly become one-way audio (the caller can no

longer hear you talk), hang up the phone and allow it to register with the call agent again. Unfortunately, the caller will have to call back into the queue.

• Hold for a line to become available.

• When a line becomes available, the system automatically dials the

external number for you.

Hunt Groups

The Hunt Group feature allows the system to distribute calls made to a specific "pilot" number or to any member of a defined group based on the specified hunting order. If you have a phone with a display, you will see either the caller ID for the call or the hunt group name, depending on how your hunt group is configured.

Your system administrator or manager should tell you if you are a member of a hunt group, who the other members are, and what should appear on your phone’s display, if you have a display.

Indicated Call Park

This feature allows you to use a softkey or feature button on your phone park a call at a predefined extension. You may have more than one Indicated Call Park softkey or button. Your service provider will tell you how they have labeled the softkey or which button to use.

Everyone who has an appearance of the same Indicated Call Park line on their phone will be notified on their display when anyone parks a call on that line. The message will include the Indicated Call Park line number and the parked call’s number (if there is enough space on the display).

If you park a call, the phone will emit a short ring after 1 minute to remind you that the call is still parked. If you do not answer the callback, the caller will be sent to voice mail.

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Intercom

Parking a Call

Press the Indicated Call Park softkey or button.

Retrieving a Parked Call

To retrieve a call parked using Indicated Call Park, do one of the following:

Intercom

• Press an Indicated Call Park softkey or button for the same Indicated Call

Park line that was used to park the call. (i.e., if the call was parked using ICPark 5100, press an ICPark 5100 softkey or button on any phone to be connected to the parked call)

• Dial the Indicated Call Park line number from any phone. (i.e.if the call

was parked using ICPark 5100, dial 5100 from any phone to be connected to the parked call)

Use this feature to make and receive extension-to-extension intercom calls.

Making an Intercom Call

1. With the 7960 MGCP off-hook, press the more soft key.

2. Press the Intercom (Intcom) soft key.

3. After hearing the dial tone, dial the desired 4-digit extension number.

The system identifies the call to the called party as an intercom call by playing a beep and turning on the called party’s speakerphone so that you can begin speaking with each other immediately.

NOTE: If the called party has the Do Not Disturb feature active, or if they are already off-

hook, you get a busy tone when attempting to call them using the intercom feature.

Receiving an Intercom Call

Incoming Intercom calls are announced by a brief dial-tone followed by the intercom tones. A tone is played every 60 seconds during active intercom calls.

Notes on Intercom Calls

• Intercom calls are announced by a brief dial-tone followed by the intercom

tones. A tone is played every 60 seconds during active intercom calls (except for MGCP phones).

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• If the person you call has the Do Not Disturb feature active, or they are

• If you use the Privacy feature (*67) to hide your identity from the person

• If you place an Intercom call to a person you are not allowed to intercom,

Meet-Me Conference

If supported by your system, Meet-Me Conferencing provides the ability to schedule conference calls where the moderator (who has control of the conference) and other members (internal or external) call into the conference and are connected at the appropriate time to carry on the conference call.

Moderators can do any of the following:

Joining a Meet-Me Conference

already off-hook, you wil get a fast busy tone when attempting to call them using the intercom feature.

you call, the call is converted into a regular call. If the person you call has a display phone, Private is displayed on their display. For phones without a display, the call rings in as any regular call.

your intercom attempt is converted to a regular call that rings the other person’s phone.

• Schedule a conference

• Cancel a conference

• Modify a conference

• List all conferences

Check with your system administrator to find out if you are authorized to schedule Meet-Me Conferences. The default internal access number is 523, but check with your system administrator if the default does not work for your system. If a DID number was created for outside access, you can dial in from an external telephone to schedule Meet-Me Conferences. Your system administrator can provide you with the external access number.

Anyone can join Meet-Me Conferences from both internal and external telephones by dialing the correct numbers and entering the required ID. The default internal access number is 522, but your system may be different. Check with your system administrator for the internal access number you should use. If you need to join a Meet-Me Conference from outside the system, check with either the conference moderator (the person who set up the conference) or your system administrator to get the external access number for the Meet-Me Conference.

Joining a Meet-Me Conference

Joining a conference call is done by dialing the correct number and entering the Moderator or Guest ID. The system provides helpful prompts when dialing in too early or entering an incorrect ID. Only Moderators may extend a meet-me conference call.

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Meet-Me Conference

To join a Meet-Me Conference

1. If dialing internally, dial the Meet-Me Join number (default is 522). Otherwise,

dial the ten-digit conference access number.

You may need to press the Dial softkey to complete dialing.

2. Enter the ID of the conference you wish to join.

• If you are the moderator of the conference, enter the Moderator ID.

• If you are a guest, enter the Guest ID (provided by the moderator of the

conference).

3. Press the # key.

• You will be prompted by the system:

“Please record your name after the tone, press the # key when you are done.”

4. Record your name and press the # key within 5 seconds.

If you do not complete this step within 5 seconds, you will be connected to the conference without being identified. Within the 5 seconds, you may press the * key to cancel the current recording and start the recording over.

• Under normal operations, when you successfully enter the Guest or

Moderator ID and are not too early, the system will play the following greetings to you:

• If you are the first to join the conference:

“Your conference call is active. You are the first caller to join this conference. Please wait for the next participant.”

• If participants have already joined the conference:

“You are now being connected to the conference”.

• If you are within 5 minutes before the start of the conference call:

“Your conference will start in a few minutes, please wait or call back later.”

• When you join the conference, if you are the third (or later) conferee to

join, the system will play your recorded name and the join tone to the moderator and the other conference participants.

NOTE: As participants leave the conference call, a “ding” sound will alert the moderator

and all remaining participants that someone has left the conference call.

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Silencing Announcements

You may not wish to hear the repeating announcements that “you are the first caller” or “the conference will start soon”. Dialing #2 will toggle the current announcement with silence.

To disable the announcement or revert to the announcement, press #2.

Silence will end under the following conditions:

When... And if... Then

You dial #2. N/A You hear the

Joining a Meet-Me Conference

announcement that was playing at time silence was started

The conference reservation state changes from Starts Soon to Active.

The conference reservation state changes from Active to Ends Soon.

Another participant joins the conference.

You are the moderator. You perform any floor

The Start Soon announcement was playing when silence was started.

You are the only caller connected to the conference.

There are additional callers connected to the conference.

You are the moderator and only caller connected to the conference.

You were listening to the First Caller announcement when silence was started.

control operation.

The moderator mutes or unmutes you.

You hear the First Caller announcement.

You are connected to the conference.

You hear the Ends Soon announcement.

You will be connected to the conference.

You will be prompted with the appropriate announcement and connected to the appropriate announcement based on the conference state.

You will hear the Starts Soon announcement.

The conference bridge state changes for some reason.

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N/A You will hear the Starts

Soon, First Caller or Ends Soon announcement depending on the conference reservation state.

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Meet-Me Conference

Dialing In Too Early

Entering an Incorrect ID

If you dial the Meet-Me Conferencing number more than five minutes prior to the scheduled conference call time, you will hear the following message and the system will then disconnect:

“Your conference is not scheduled to start until (time) on (day, date). Please call back at that time.”

If you enter the wrong Guest or Moderator ID, the system informs you the conference you wish to join could not be found and prompts you to press 1 to re- enter the conference ID or press the * key to end the call.

If you pressed 1, do the following:

1. Enter the ID of the conference you wish to join.

2. Press the # key.

Last Caller in Conference

If all other members of the conference hang up and you remain connected to the conference, you will hear the following announcement followed by silence.

“You are the only caller left in the conference.”

If another member of the conference re-joins the conference you will hear the following announcement and be connected to the caller in the conference.

“You are now connected to the conference.”

Extending the Conference Duration

Five minutes prior to the end of the call, the system plays a message to the moderator that the conference will end in five minutes. Instructions are provided to the moderator on how to extend the conference call, if desired. The moderator can extend the conference in increments of 5 minutes at any time during the call by pressing *6 for as long as needed or until the next scheduled conference call.

Roll Call

During a conference call, the moderator may initiate a roll call of the participants that have signed in by pressing *2. All conference call participants will hear:

“There are (n) people in the conference. The following people have joined the conference. (System plays the name of each participant as recorded.) Roll call complete.”

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Adding More Ports to an Active Meet-Me Conference

During an active conference call, the moderator may add more ports if needed. To add more ports, do the following:

1. Press *3. The moderator will hear:

“Please enter the number of ports you wish to add followed by the # key.”

2. Enter the number of ports to be added, then press the # key. The system will check the availability of the ports and report results to the moderator. For example, the moderator wants to add six ports:

• If all six ports are available, the moderator will hear:

“Six additional ports have been reserved for this conference.”

• If only 5 of 6 ports are available, the moderator will hear:

“Five of six additional ports have been reserved for this conference.”

• If no ports are available, the moderator will hear:

“We are sorry, additional ports are not available at this time.”

Joining a Meet-Me Conference

Dropping a Conference Call

Should it be necessary, a moderator may be drop (end) a conference call while in progress. Reasons for dropping a conference call may include participants becoming loud, not allowing others to talk, and lack of courtesy, among others. To drop a conference call, press *7. All callers will be disconnected from the conference call and the call terminated.

However, the meet-me conference reservation remains in effect and partitipants can be invited to re-join the conference by dialing the meet-me conference number and entering the appropriate guest ID.

Muting a Conference Call

Only the moderator of the meet-me conference call can mute (disable the ability to speak in the conference) all parties in the meet-me conference call. The moderator also has the ability to un-mute (restore conversation).

The Mute function is toggled from the keypad by pressing *5 to enable or disable the mute function.

When Mute is in effect, the moderator can still speak to all members of the conference, but members of the conference cannot heard. Also the moderator may leave and re-join the muted conference, but will not be muted (i.e., the moderator can still talk to conference members).

When a meet-me conference is muted, all parties in the conference hear an announcement that the conference has been muted.

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Meet-Me Conference

Locking a Conference Call

Once Mute is enabled (before or during the conference call), anyone joining the active conference will be muted as soon as they are connected to the conference call. Callers joining the conference when mute is in effect hear an announcement that the conference is muted after the announcement that the conference is active. Members of the conference will hear the join tone and the caller’s name.

Locking a meet-me conference prevents additional callers from joining the conference. Unlocking the conference allows additional callers to join the conference.

The Lock function is toggled from the keypad by pressing *4 to enable or disable the lock function.

When the moderator locksor unlocks a conference, only the moderator will hear an announcement that the conference has been locked or unlocked.

Callers who try to join the conference when it is locked hear an announcement that the conference is locked and they should contact the moderator for assistance.

Raising/Lowering Hands in a Conference Call

NOTE: The moderator must be using the Meet-Me Moderator Floor Control application in

the Web Portal to see and acknowledge raised hands.

If you are a member of a meet-me conference you can ask to be recognized or respond to a moderator’s question by raising and lowering your hand - in a virtual manner.

• Press #8 to raise your hand

• Press #9 to lower your hand

Raising your hand can be used to ask for permission to speak when the conference has been muted. It can also be used if the moderator wants to poll partiticpants and asks for a show of hands. Both guest participants and the moderator can raise/ lower their hands using these coeds.

Scheduling a Meet-Me Conference

Scheduling a conference call is done by dialing the correct number and entering the date, time and length of the conference and number of conference members.

1. If dialing internally, dial the Meet-Me Schedule number (default is 523). Otherwise, dial the ten-digit conference access number.

You may need to press the Dial softkey to complete dialing.

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Canceling a Meet-Me Conference

2. Press 1 to schedule a conference call.

3. Enter the two-digit year of the conference, followed by the # key.

4. Enter the two-digit month of the conference, followed by the # key.

5. Enter the two-digit day of the conference, followed by the # key.

The date must be within 365 days of the current date.

6. Enter the 4-digit start time of the conference call in 24-hour format (HHMM). All start times must be in quarter hour increments (e.g., 0800, 0815, 0830,

0845)

7. Enter the length of the conference call in 5-minute increments, but with a minimum of 15 minutes (e.g., 15, 20, 25, etc.) followed by the # key.

8. Enter the number of participants (conference ports to reserve) followed by the # key.

The system repeats your conference call settings to you as “You have requested to reserve a conference call for (day of week, date), at (time) with a duration of (X) minutes and (X) ports.”

9. Press the # key if the information is correct, otherwise press 1 to re-enter the conference call parameters.

NOTE: If you pressed # to accept the settings, the system speaks your conference call

meeting IDs including the Moderator ID, Guest ID, and the dial-in number.

Write down this information. It should also be displayed across your display telephone.

10. Do one of the following:

• Press 1 to hear the information again, or

• Press * to return to the Meet-Me Conference setup menu, or

• Hang up.

Canceling a Meet-Me Conference

You may cancel a conference reservation at any time; however, conference reservations are frozen 30 minutes before the start time and cannot be cancelled after that time.

1. If dialing internally, dial the Meet-Me Schedule number (default is 523). Otherwise, dial the ten-digit conference access number.

You may need to press the Dial softkey to complete dialing.

2. Press 2 to cancel a conference call.

3. Enter the Moderator ID of the conference you wish to cancel followed by the # key.

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Meet-Me Conference

The system confirms your decision to cancel the conference call including speaking the scheduled day and date, time, duration and ports.

4. Press the # key to confirm the cancellation or press the * key to return to the Meet-Me Conference setup menu.

• If you pressed #, the system announces that your conference reservation

has been cancelled.

• If you pressed *, the Meet-Me Conference setup menu is played.

Modifying a Meet-Me Conference

You may modify a conference reservation at any time up to 5 minutes before the start time. The moderator may, however, modify the conference while it is in progress (add ports, add participants, etc.)

1. If dialing internally, dial the Meet-Me Schedule number (default is 523). Otherwise, dial the ten-digit conference access number.

You may need to press the Dial softkey to complete dialing.

2. Press 3 to modify a conference call.

3. Enter the Moderator ID that was received when the conference was

scheduled followed by the # key.

The system announces the selected conference call settings to you as “You have selected to modify a conference call scheduled for (day), (date), at (time) with a duration of (X) minutes and (X) ports.”

4. Press the # key to confirm you want to modify this reservation or press * if this is the wrong reservation and return to the conference menu.

5. Enter the two-digit year of the conference, followed by the # key.

6. Enter the two-digit month of the conference, followed by the # key.

7. Enter the two-digit day of the conference, followed by the # key.

The date must be within 365 days of the current date.

8. Enter the 4-digit start time of the conference call in 24-hour format (HHMM). All start times must be in quarter hour increments (e.g., 0800, 0815, 0830,

0845)

9. Enter the length of the conference call in 15-minute increments (e.g., 15, 30, 45, etc.) followed by the # key.

10. Enter the number of participants (conference ports to reserve) followed by the # key.

The system repeats your conference call settings to you as “You have requested to reserve a conference call for (day of week, date), at (time) with a duration of (X) minutes and (X) ports.”

11. Press the # key if the information is correct, otherwise press 1 to re-enter the conference call parameters.

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Getting a List of Meet-Me Conferences

You can listen to a list of Meet-Me Conferences you have scheduled as a moderator. you may need to do this to find the moderator ID for a conference in case you need to modify or delete the conference or the guest ID to distribute it to the attendees.

1. If dialing internally, dial the Meet-Me Schedule number (default is 523). Otherwise, dial the ten-digit conference access number.

You may need to press the Dial softkey to complete dialing.

2. Press 4 to list all conference call reservations.

The system announces the number of conference reservations you currently have and then announces each conference providing the day of week and date, time, duration, ports, moderator ID and guest ID. After the last conference listing, the system informs you that there are no more conferences.

3. The conference menu is played and you may make a selection or hang up.

Getting a List of Meet-Me Conferences

MultiCall Park

Parking a Call

This feature lets you park more than one call from your phone or pick up a specific parked call. When parked, a call is assigned an ID number by the system. This ID number makes Multicall Park possible. Parking a call is similar to placing a call on hold, except that when a call is parked, you can pick up the parked call from anywhere in the system. Once the call is parked, the line is free again.

1. Tell the caller that you are going to place them on hold.

2. Press the more soft key until the MCPark soft key is displayed.

3. Press the MCPark soft key. The display shows “Park number is xxxx” and a

voice prompt repeats the same information.

NOTE: Write down the Park Number because you will need to know it to retrieve this

parked call.

4. Hang up.

Retrieving a Parked Call

NOTE: You can retrieve parked calls using any phone in the system.

1. Pick up the handset or press the speaker button (if available).

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Music on Hold

Mute

2. Dial the call ID number of the parked call you wish to retrieve.

3. Speak with the parked caller.

Your telephone provides crystal clear voice conversations. However, if you listen to music on hold, you may notice that some types of music sound slightly distorted. This is normal. The FrameMaker system has been optimized to transmit and receive speech; music contains a variety of sounds that are considerably higher and lower in pitch than the human voice, so some of these musical sounds are not included in the audio signal.

Press the MUTE button to turn off the speakerphone/handset microphone during a conversation. The MUTE button glows red when the mute feature is active. This way, you can converse with someone else without the party on the phone hearing the conversation. Press the MUTE button again to turn the speakerphone/handset microphone back on. On the 7960 “Microphone Mute On” or “Microphone Mute Off” for three seconds when you turn on or off (respectively) the mute function.

SCCP, the LCD displays the messages

Night

The Night feature lets you determine where calls will be routed based on the time of day and day of the week. Typically this feature, in the form of a Night softkey, is assigned to the receptionist’s or main-line attendant’s telephone (usually the company’s main number) and is used when the attendant leaves the office and wants the automated attendant to answer calls. You can switch to the “night” or “after hours” mode during the day or to the “normal” or “day” mode after hours.

Table 1: “Normal” Time of Day Modes

Mode Hours Call Destination

Mode 1 8:00 am – 5:00 pm

Monday – Friday

Mode 2 Any other time Auto Attendant

NOTE: These modes are defined by the service provider and can be configured for

different time periods.

Main Number

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Retrieving a Parked Call

The Night feature has three states – Normal, Temporary, or Permanent, which can be changed by pressing the Night softkey. The following table describes the different states.

NOTE: The Night softkey switches from the current Mode (1 or 2) to the other Mode. If

the Night softkey is pressed after 5:00 pm, Monday-Friday or on Saturday or Sunday (while in Mode 2), then it will put the phone in Mode 1 (Day mode).

Table 2: Night Feature States

State

Definition Uses the mode

Example From 8am - 5pm,

Activation Default state, no

Activation Indication

Normal Tempor a r y Permanent

appropriate to the time-of-day and day-of-week.

Monday - Friday, calls ring at the main number (Mode 1). Any other time, calls are directed to the auto-attendant (Mode 2).

activation required

Changes the mode, but will automatically revert back to the Normal state at the next change in the time-of-day/dayof-week schedule.

The attendant leaves early Monday and presses the Night softkey once to change to Mode 2. The system will automatically return to Mode 1 at 8am Tuesday morning.

Press the Night softkey once

*Night appears on the phone display

Changes the mode, but requires manual intervention to return to the normal state.

The attendant will be out for two days and no one will answer the main number. The attendant presses the Night softkey twice, which will direct calls to the auto-attendant until the Night softkey is pressed again.

Press the Night softkey twice

**Night appears on phone display

Return to Normal

Return to Normal Indication

Automatic – system action at next scheduled mode change.

Manual – press the

Night softkey twice

*Night disappears from

phone display

Manual only – press

Night softkey once

**Night disappears

from phone display

On-hook Dialing

You can dial a number while the handset is on-hook by doing one of the following:

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One-Touch Transfer

• Dial the phone number on the keypad and:

• Press the desired line button and dial the number.

• Press the SPEAKER button and dial the number.

• Press a speed dial button.

• Press the Redial softkey.

• Press the Intercom (Intcom) softkey.

• Press the NewCall softkey and enter a number.

NOTE: You can pick the handset up at any time to conduct a private conversation.

One-Touch Transfer

• on the 7960 SCCP, press the Dial softkey, or

• pick up the handset, or

• press the SPEAKER button, or

• press a line button.

One-Touch Transfer allows you to transfer a call using predefined one-touch transfer buttons. You can make instant, “unsupervised” transfers with this feature, which is typically assigned to the receptionist’s telephone. The service provider assigns either extension numbers or voice mail destinations to the buttons used for one-touch transfers. See also “Blind Transfer” on page 25 and “Transfer” on page

80.

For example, you might have a button for John Smith (labeled J Smith) that transfers a call to his telephone, or you might have a button labeled J Smith VM that transfers callers directly to his voice mail.

NOTE: A One-Touch Transfer button is not the same as the Speed Dial button. You

cannot perform a one-touch transfer using a button that has been configured to speed dial.

If you have a button for John Smith’s line on your phone and see that the lamp associated with it is lit (telling you he is on the phone) or you know that he is out of the office, you can ask the calling party if they want to be transferred to his voice mail so they can leave a message.

To transfer a call using a one-touch transfer button:

1. After you answer the call, inform the caller that you are transferring the call.

2. Press more softkey until the one-touch transfer button is displayed.

3. Press the one-touch transfer button (example: J Smith) to transfer the call.

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4. Hang up.

Permanent Caller ID Block Release

If you chose to have your caller ID information blocked on all calls, this feature allows your caller ID information to be sent for this call only.

Your caller ID may be required for some calls to be completed. If your call will not be accepted without caller ID information you may get a message that the number you called will not accept anonymous (no caller ID) calls. You may use this feature to send caller ID information for that call only.

To allow your caller ID to be displayed on the phone you are calling:

1. Press *82.

NOTE: On the 7960 MGCP phone, you may skip the next step.

Assigning Your Phone Number to Your Phone

2. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

3. Dial the desired phone number.

The called number should either ring or be busy. You should not get the anonymous call rejection message.

Phone Configurator

The FrameMaker system allows the system administrator to configure your phone in the database before it is physically installed. You can then pick up the handset and enter your phone number and password (provided by your system administrator), and it will be assigned to your phone.

It also allows you to find out the telephone number and IP address assigned to any telephone. Using the Configurator, you can also re-assign your phone number to another telephone of a similar type (usually for a temporary period at another location) and then re-assign the number to back your regular telephone set.

Assigning Your Phone Number to Your Phone

When your phone is first installed, you may need to assign your phone number to your phone. Your administrator should provide both your phone number and a password to allow you to do this.

NOTE: Once you have assigned your phone number to your phone, you may be required

to change your password. If not, it is recommended that you change it for security.

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Phone Configurator

To assign your phone number:

1. Take the phone off-hook or press the Speaker button.

2. Enter your complete telephone number and press #.

NOTE: To assign the phone to a non-DID number, enter the 10-digit main phone number,

then press *, enter the 4-digit non-DID extension, and then press #. Example: 9725551200*1201#

3. Enter your password and press #.

4. Hang up the phone.

5. Wait for the phone to reboot.

6. When your telephone indicates that it is back online, you can use the phone.

If you accidentally press more than one line button and have the Phone Configurator active on multiple lines, finish the assignment process on one of the lines. Any additional active calls to the Phone Configurator are on hold. When the phone becomes active, disconnect the held call.

NOTE: On the Cisco 7940 phone, if you have the second line set to a queue or something

other than your prime line, the Phone Configurator will not be able to reassign your phone number. It uses the second line appearance to configure the phone.

IP Address/Phone Number Announcement

The IP address and phone number announcement feature of the Phone Configurator function allows dialing an extension to hear the IP address or phone number of the phone. This is especially useful in conference rooms with analog speaker phones or at other locations with an analog phone where the phone number is unknown.

• To hear the phone number, dial 585.

• To hear the IP address assigned to a phone, dial 586.

NOTE: These access codes are the default access codes for the system and your access

codes may be different. Check with the system administrator for the correct access codes if the default codes do not work.

Changing the Extension Number

The extension number assigned to a phone may be changed using Phone Configurator. To change the extension number, dial 588 and follow the instructions.

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NOTE: The 588 access code is the default for the system and your access code may be

different. Check with the system administrator for the correct access code if the default code does not work.

Unassigning the Extension Number

You can unassign your number from your phone by dialing 589, entering your complete phone number, and phone password.

NOTE: The 589 access code is the default for the system and your access code may be

different. Check with the system administrator for the correct access code if the default code does not work.

Priority Call

The Priority Call feature allows you to define numbers that will ring at your telephone with a special ring that tells you this is an important call. To use this feature, you manage a list of telephone numbers (internal or external) that cause the priority ring to sound when a call with that caller ID appears at your telephone.

Unassigning the Extension Number

Priority Call is managed through a menu of commands activated by pressing digits on the keypad. The commands are:

• 1 - Enable/disable feature

• 2 - Add members

• 3 - List members

• 4 - Delete members

The display area on your telephone will show the options for each menu level. For example, if you press 4 to delete a number, the display will show: “1=Del Num, 2=List, 3=Del All, *=Menu”.

Enabling/Disabling Priority Call

The T6000 system allows you to turn the Priority Call feature on and off (i.e., set the feature not to use the priority ring). Disabling (turning off) the feature does not delete your list of callers assigned to receive the priority ring.

1. Press *61.

NOTE: On the 7960 MGCP phone, you may skip the next step.

2. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

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Priority Call

A voice prompt tells you whether Priority Call is enabled or disabled and then gives the menu choices.

3. Press 1 to enable Priority Call if it is disabled or to disable the feature if it is enabled.

4. Hang up.

Adding Members to the Priority Call List

1. Press *61.

NOTE: On the 7960 MGCP phone, you may skip the next step.

2. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

A voice prompt tells you whether Priority Call is enabled or disabled and then gives the menu choices.

3. Press 2 to add telephone numbers to the list of members who will trigger the priority ring.

4. Enter the number with no spaces, dashes or special characters followed by the # key.

5. Press # to save the entry (add it to your list) or press * to cancel the entry,

6. Select a menu item or hang up.

Listing Priority Call Members

1. Press *61.

NOTE: On the 7960 MGCP phone, you may skip the next step.

2. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

A voice prompt tells you whether Priority Call is enabled or disabled and then gives the menu choices.

3. Press 3 to hear the list of telephone numbers which will trigger the priority ring.

4. Press # to hear the next number or press * to return to the Priority Call menu.

As long as you press # for the next number, the system will scroll through the list of member numbers, starting over with the first number after the last number is spoken.

5. Repeat the previous two steps until you have heard as many of the numbers as you want.

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6. Press * to return to the Priority Call menu when you are finished listening to member numbers.

Deleting Priority Call Members

1. Press *61.

NOTE: On the 7960 MGCP phone, you may skip the next step.

2. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

A voice prompt tells you whether Priority Call is enabled or disabled and then gives the menu choices.

3. Press 4 to delete telephone numbers from the list of members who will trigger the priority ring.

The voice prompt provides options for deleting members including:

• Press 1 if you know the number to delete;

(see Step 3)

• Press 2 for a list of numbers;

(see Step 8)

• Press 3 to delete all numbers;

(see Step 13)

• Press * to return to the Priority Call menu.

Deleting Priority Call Members

4. Press 1 to remove a specific number.

You are prompted to enter the number to delete followed by the # key.

5. Enter the number with no spaces, dashes or special characters.

6. Press the # key.

The voice prompt speaks the number you just entered and you are prompted to press # to save the entry (delete it from your list) or press * to cancel the entry,

7. Press # or *.

You are returned to the Priority Call menu.

8. Select a menu item or hang up.

9. Press 2 to hear the list of numbers and have the option to delete them as you

go through the list.

The voice prompt announces the list, speaks the first number and prompts you to press 1 to delete it, # to hear the next number or * to return to the Priority Call menu.

10. Press # until you find the number you wish to delete.

11. Press 1 to delete the number.

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Queue/ACD (Automatic Call Distribution)

You are prompted to press 1 to delete it, # to hear the next number or * to return to the Priority Call menu.

NOTE: If you press 1 to delete the number, it is deleted immediately and the next number

in the list is announced.

12. Repeat the previous two steps until you have found and deleted as many of the numbers as you want.

13. Press * to return to the Priority Call menu or hang up.

14. Press 3 to immediately delete all member numbers.

The voice prompt announces that all phone numbers have been removed from the list and you are returned to the Priority Call menu.

15. Select a menu item or hang up.

Queue/ACD (Automatic Call Distribution)

The Automatic Call Distribution (ACD) queuing feature allows the T6000 system to distribute incoming calls arriving at the pilot number to a defined group of phones. You will have one or more feature buttons on your telephone assigned as queue lines, depending on how many ACD groups you belong to.

Finding Your Queues

The queue name is visible on the phone when you are logged out of the queue. It is not visible when you are logged into the queue.

When you are logged out of the queue, the name is displayed next to the line button to which the queue is assigned. The names of the queues assigned to the phone will also appear at the bottom of the display just above the soft key labels and the name will be preceded by a star (

Logging Into/Out of Queues

You may log into multiple queues simultaneously by pressing the queue button for each queue for which you wish to be active.

Press the button associated with the queue you want to be logged into.The name of the queue will no longer be displayed next to the line button on the LCD.

).

Answering Calls from Queues

When a call from the queue is distributed to your phone, the phone will ring. You MUST press the queue button to answer calls from the ACD queue. Otherwise, you will activate your prime line and hear dial tone.

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NOTE: You must be logged into a queue before calls from the queue will ring at your

telephone.

Viewing Calls-in-queue Information

If the Display Queue Status feature has been activated for your phone, you will be able to see the number of unanswered calls currently in queue for the displayed queue. The information display format is

For example, “Pubs=2” would mean there are two calls waiting in the queue named Pubs.

If you have been provided with queue status display from multiple queues, your phone will show the calls-in-queue status for the queue which most recently received a call.

Viewing Calls-in-queue Information

Privacy Guard

Access Codes

Privacy Guard is a call screening service that works with Caller ID to identify all incoming calls that have no Caller ID, such as calls that are Anonymous, Unavailable, Out-of-Area, or Private. It forces callers to identify themselves by entering an access code or recording their name in order to complete the call. You will know who is calling and have four options for handling the call.

Privacy Guard provides the ability to create two kinds of access codes that you can give to family members, friends or business associates to allow them to identify themselves if they call and their caller ID is not available. You decide who gets which code.

For phones with a display, access codes are shown on the display as shown:

Privacy Guard (<access code>)

The Access Code is a 3-digit code that, when required, is entered followed by the # key. There is only one Access Code.

The Selective Caller List is a list of up to ten codes. Each code must be 10-digits. When required, a caller enters the code followed by the # key.

NOTE: When creating the codes for the Selective Caller List, you want codes that are

easy for the caller to remember and use. If the code will be used for an individual, you might want to use the phone number most commonly used by that person. If it

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Privacy Guard

Caller Actions

is for a group of people or a business, use a number that will be easy for them to use and you to recognize, such as a main business number.

When Privacy Guard is enabled, calls that do not have any Caller ID information are automatically answered and the caller hears an announcement followed by a series of prompts.

The announcement explains you do not accept unidentified calls and that their Caller ID information was not received. They are instructed to do one of the following:

• Press 1 to enter an access code.

• Press 2 to record their name so that the call can be announced, .

If they enter anything other than the menu options, they will be prompted two more times to enter a valid menu option. If they do not select a valid option in the allowed time, the call is dropped.

Entering an Access Code

If a caller presses 1, they are asked to enter an access code, which can be either the Access Code or one of the codes in the Selective Call List, followed by the # key. A prompt tells them to wait while the call is completed.

If an invalid access code is entered, the caller will be prompted two more times to enter a valid access code. If they do not enter a valid access in the allowed time, the call is dropped.

Recording a Name

If a caller presses 2, they are asked to record either their name or their company name and press the # key. After playing the beep, the system will record up to 5 seconds.

When the user presses # or the recording time ends, a prompt tells them to wait while the call is completed.

The system records whatever is spoken during the 5 seconds, which can be either the caller’s name or silence. If the caller does not record a name, no name will be spoken when you answer the call.

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Answering a Privacy Guard Call

Once a caller has entered an access code or recorded their name, the call will ring on your phone. If you have a display and receive caller ID information, you will see “From Privacy Guard” on the display. If the caller entered an access code, the access code digits will be displayed also.

If the caller entered an access code, your telephone rings normally and you are connected to the caller when you answer the call.

If the caller recorded their name, your telephone rings with a priority ring. When you answer the call, a prompt is played that announces the call and offers the following options:

• Press 1 to answer the call.

• Press 2 to play an announcement to the caller that you are unavailable.

• Press 3 to transfer the caller to voice mail.

NOTE: Option 3 will be available if you have a voice mail button on your telephone for

your voice mail mailbox or for another voice mail mailbox, such as the main number (attendant phone) or another person’s mailbox (executive assistant phone). However, if you do not have your own mailbox and choose this option, you will get reorder (fast busy). If you do not have a voice mail button on your phone, this option is not available.

Answering a Privacy Guard Call

• Press 4 to deliver a message that you do not accept sales or soliciation

calls and you are not to be called again.

If you enter anything other than the available menu options, you will be prompted two more times to enter a valid menu option. If you do not select a valid option in the allowed time or if you hang up without making a choice, the system plays the announcement that you are unavailable and disconnects the call.

Enabling/Disabling Privacy Guard

The T6000 system allows you to turn the Privacy Guard feature on and off (i.e., decide when calls without Caller ID information will be screened). Disabling (turning off) the feature does not delete any access codes already entered for the feature.

1. Press *88 on the telephone keypad.

NOTE: On the 7960 MGCP phone, you may skip the next step.

2. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

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Privacy Guard

A voice prompt tells you whether Privacy Guard is enabled or disabled and then gives the menu choices.

3. Press 1 to enable Privacy Guard if it is disabled or to disable the feature if it is enabled.

4. Choose another option or hang up.

Managing the Access Code

Your 3-digit Access Code is managed using the keypad on your telephone. You can change the code at any time and can listen to your chosen number if you forget what you set.

Changing the Access Code

1. Press *88 on the telephone keypad.

NOTE: On the 7960 MGCP phone, you may skip the next step.

2. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

A voice prompt tells you whether Privacy Guard is enabled or disabled and then gives the menu choices.

3. Press 2 to set or change the 3-digit Access Code.

4. Enter the Access Code by pressing the desired digit keys on the telephone

keypad.

5. Press # to save the entry or * to exit without saving.

6. Select a menu item or hang up.

Listening to Access Code

1. Press *88 on the telephone keypad.

NOTE: On the 7960 MGCP phone, you may skip the next step.

2. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

A voice prompt tells you whether Privacy Guard is enabled or disabled and then gives the menu choices.

3. Press 3 to hear the 3-digit Access Code.

4. Listen to the Access Code.

5. Select a menu item or hang up.

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Managing the Selective Caller List

Your 10-digit Selective Call List access codes are managed using the keypad on your telephone. You can change the codes at any time and can listen to the numbers you have programmed. You can delete numbers from the list which will end their ability to call you, change the numbers, or to remove an old or no longer used number so you can add new numbers.

Adding to the List

1. Press *88 on the telephone keypad.

NOTE: On the 7960 MGCP phone, you may skip the next step.

2. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

A voice prompt tells you whether Privacy Guard is enabled or disabled and then gives the menu choices.

Managing the Selective Caller List

3. Press 4 to add numbers to the Selective Call List.

4. Enter the number by pressing the desired digit keys on the telephone keypad.

5. Press # to save the entry or * to exit without saving.

6. Select a menu item or hang up.

NOTE: If you try to add a number when you already have 10 numbers, a prompt tells you

Listening to the List

1. Press *88 on the telephone keypad.

NOTE: On the 7960 MGCP phone, you may skip the next step.

2. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

A voice prompt tells you whether Privacy Guard is enabled or disabled and then gives the menu choices.

the list is full, no more numbers can be added and that a number must be deleted to add a new number.

3. Press 5 to hear the numbers in the Selective Call List.

4. The first number in the Selective Call List is played.

5. Press # to hear the next number.

Continue pressing # until you have heard all the numbers. When you reach the end of the list, the system will take you back to the beginning of the list.

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Privacy Guard

Deleting from the List

6. When you are done listening to numbers, press * to return to the main menu.

7. Select a menu item or hang up.

1. Press *88 on the telephone keypad.

NOTE: On the 7960 MGCP phone, you may skip the next step.

2. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

A voice prompt tells you whether Privacy Guard is enabled or disabled and then gives the menu choices.

3. Press 6 to delete the numbers in the Selective Call List.

4. Select from the available options:

• If you know the phone number you wish to delete, press 1.

• To hear a list of numbers to delete, press 2.

• To delete all numbers, press 3,

• To return to the main menu, press the * key

5. If you pressed 1, do the following:

a. Enter the number to remove.

b. Press # to remove or press * to cancel (return to the main menu).

c. If you pressed #, the system repeats the number you entered.

d. Press # to delete the entry or * to exit without saving.

e. Select a menu item or hang up.

6. If you pressed 2, do the following:

a. The first number in the Selective Call List is played.

b. Press 1 to delete the number or # to hear the next number.

c. Repeat these steps until you are finished deleting numbers.

d. Press * to exit.

e. Select a menu item or hang up.

7. If you pressed 3, all numbers in the list are immediately deleted and you

return to the main menu.

C A U T I O N

There is no confirmation for deleting all numbers in the Selective Call List.

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Redial

…using the Phone

…using Star Codes

…using the Phone

As soon as you press 3 all numbers are deleted. Be very sure this is what you want to do before pressing 3.

8. Select a menu item or hang up.

This feature lets you redial the last number (internal or external) that you dialed.

1. Press the Redial soft key (There is no need to select a line or dial the outside line access code.)

2. Speak to the called party.

1. Dial *07.

NOTE: On the 7960 MGCP phone, you may skip the next step.

2. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

3. Speak to the called party.

Remote Access to Call Forwarding

This feature allows you to call a DID number from any telephone and set, change or cancel the destination phone number that is the forwarding target for all incoming calls to your telephone. Contact your system administrator for the DID number to call to make use of this feature.

Setting or Changing Remote Forwarding

1. Dial the DID number for Remote Access to Call Forwarding. (If calling from an internal business phone, dial 9 first.)

A voice prompt leads you through the remaining steps.

2. Enter the complete phone number of your IP phone, followed by the # key.

EXAMPLE:

9723353421# or 9723352100*2001# for Non-DID numbers.

3. Enter the phone’s password, followed by the # key

If you have your phone forwarded to another phone, your current forwarding number is announced.

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Remote Phone

4. Enter the new forwarding number followed by the # key. Enter the number as if you were dialing it, including the area code if necessary.

You hear an announcement that the forwarding number has been changed and the call is idled.

Canceling Remote Forwarding

1. Dial the DID number for Remote Access to Call Forwarding. (If calling from an internal business phone, dial 9 first.)

A voice prompt leads you through the remaining steps.

2. Enter the complete phone number you want to access, followed by the # key.

Remote Phone

EXAMPLE:

3. Enter the phone’s password, followed by the # key

If you have your phone forwarded to another phone, your current forwarding number is announced.

4. Do one of the following:

9723353421# or 9723352100*2001# for Non-DID numbers.

• Press # to cancel remote forwarding

You hear an announcement that the forwarding number has been changed and the call is idled.

• Hang up without pressing any keys to quit the canceling operation.

The Remote Phone feature provides the capability to set up a remote phone to act as if it were your VoIP phone. Instead of placing and receiving calls from your VoIP phone, calls are made and answered from the Remote Phone.

For example, if you configure your cell phone to be your remote phone, all calls coming into your VoIP phone would ring at your desk and on your cell phone simultaneously.

For this feature to be available, a Remote button must be provided on your VoIP phone by your service provider. However, the VoIP phone does not have to be in service for the Remote Phone feature to be operational.

W A R N I N G

If you dial an emergency number (such as 911) from the remote phone while it is in remote mode (the phone will be playing on-hold music), an announcement tells you that number is not allowed from Remote

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Phone and advises you to hang up the phone and try again. Until you hang up the phone and disconnect from the Remote Phone feature, you will receive the announcement.

There are two ways to enable the Remote Phone feature:

• by dialing a special DID number, or

• through the Web Portal under Options > Remote

Dial-in Setup of Remote Phone

To set up a remote phone by dialing in, you must call using the remote phone where your VoIP phone calls will be forwarded.

1. From the remote phone (example, your cell phone or a hotel phone), dial the Remote Phone access DID number.

Your service provider should have provided this number to you.

2. Enter the phone number of your VoIP phone followed by the pound sign (#).

Dial-in Setup of Remote Phone

EXAMPLE:

3. Enter the password for your VoIP phone followed by #.

4. DO NOT hang up the destination phone. Leave it off-hook.

5. If a call comes in, press star (*) to answer the call.

6. Disconnect from a call by pressing “###”, which will leave the Remote Phone

active (you will hear hold music playing).

NOTE: Be aware that if you are using a cell phone, the phone is still in an active call.

9723353421# or 9723352100*2001# for Non-DID numbers.

Deactivating Dial-up Remote Phone

If you hang up the remote phone, it will disconnect the call and deactivate the Remote Phone mode.

Web Portal Setup of Remote Phone

The remote phone feature can be activated via the Web Portal by selecting Options > Remote. You must check the box labeled Enable Remote User, then enter the phone number of the remote phone (for example, a cell phone or hotel phone number).

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Remote Phone

From the Web Portal, you can check a box to Enable Remote Caller ID. When checked, the caller’s Caller ID will display on your remote phone display (if it has one). When unchecked, your IP phone number will be displayed. This way, when you see your own VoIP phone number on the Caller ID, you will know that it is an incoming remote call.

You can also set the number of seconds the phone will ring unanswered before the call is redirected to voice mail or other destination.

C A U T I O N

If you are engaged in a remote phone call, and you change the Remote Phone number through the Web Portal, when you click “Save”, it will disconnect your current remote phone call.

In the Web Portal, when the Auto Enable When Phone OOS checkbox is checked, the system will automatically enable Remote Phone and route calls to the Remote Phone number when the phone is out of service. The Remote Phone feature will not be auto-enabled until a call arrives after the phone has been declared out of service. If a call arrives at the phone before the Call Agent has determined the phone is out of service, the Call Agent will send the call to the No Answer destination. As soon as the Call Agent determines the phone is out of service, the Remote Phone feature will be automatically enabled and all further calls will be sent to the Remote Phone number.

When the phone with Auto Enable When Phone OOS checked returns to service after the outage, Remote Phone is not disabled. Both the phone and Remote Phone will ring for each incoming call. The user must disable remote mode using the Web Portal or by pressing the Remote button on the phone.

Deactivating Remote Phone via Web Portal

To completely deactivate the Remote Phone mode, you must uncheck the Enable Remote User checkbox on the Web Portal or press the Remote button on your

VoIP phone.

If you just hang up the remote phone, it will disconnect the call, but Remote Phone mode will still be enabled. The next call coming in to your VoIP phone will ring the remote phone.

Feature Interaction: Remote Phone with Find-Me

The Remote Phone mode works in conjunction with the Find-Me function that will transfer the call to each phone you have listed in your Find-Me list. When your VoIP phone is in Remote Phone mode, and you have Find-Me set up, first the call will try ringing the remote phone. If it is not answered, the Find-Me function takes over and will try the next numbers in your Find-Me list.

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If you set up Remote Phone from the Web Portal, and you do not answer so FindMe takes over, then Remote Phone mode will remain enabled and the next call coming in will also ring the remote phone.

Selective Call Forward

Selective Call Forward allows you to program your phone to send calls from a list of telephone numbers to another telephone number. All calls from phones on the list go to the same destination, which can be changed at any time.

To use this feature, you designate the forward destination and manage a list of telephone numbers (internal or external) that are forwarded to that number when a call with that caller ID appears at your telephone.

Selective Call Forward is managed through a menu of commands activated by pressing digits on the phone keypad. The commands are:

• 1 - Enable/disable feature

• 2 - Enter the forward (destination) number

• 3 - ID (forward destination number)

• 4 - Add members (to list to be forwarded)

Enabling/Disabling Selective Call Forward

• 5 - List members (of list to be forwarded)

• 6 - Delete members (from list to be forwarded)

The display on your telephone will show the options for each menu level. For example, if you press 6 to delete a number, the display will show: “1=Num, 2=List, 3=Del All, *=Main Menu”.

Enabling/Disabling Selective Call Forward

The FrameMaker system allows you to turn the Selective Call Forward feature on and off (i.e., decide when calls from your list will be forwarded and when they will ring at your telephone as usual). Disabling (turning off) the feature does not delete the list of callers assigned for forwarding.

1. Press *63 or *83.

NOTE: On the 7960 MGCP phone, you may skip the next step.

2. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

A voice prompt tells you whether Selective Call Forward is enabled or disabled and then gives the menu choices.

3. Press 1 to enable Selective Call Forward if it is disabled or to disable the feature if it is enabled.

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Selective Call Forward

4. Hang up.

Entering the Forwarding Destination Number

1. Press *63 or *83.

NOTE: On the 7960 MGCP phone, you may skip the next step.

2. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

A voice prompt tells you whether Selective Call Forward is enabled or disabled and then gives the menu choices.

3. Press 2 to enter the forwarding number (destination for forwarded calls).

4. Enter the forwarding number followed by the # key

5. Press # to save the entry (add it to your list), or press * to cancel the entry,

6. Select another menu item or hang up.

Identifying the Forwarding Destination Number

1. Press *63 or *83.

NOTE: On the 7960 MGCP phone, you may skip the next step.

2. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

A voice prompt tells you whether Selective Call Forward is enabled or disabled and then gives the menu choices.

3. Press 3 to hear the forwarding number (destination for forwarded calls).

The voice prompt tells you the forwarding number and you are returned to the Selective Call Forward menu.

Adding Forwarded Phone Numbers

1. Press *63 or *83.

NOTE: On the 7960 MGCP phone, you may skip the next step.

2. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

A voice prompt tells you whether Selective Call Forward is enabled or disabled and then gives the menu choices.

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3. Press 4 to add telephone numbers to the list of members who will be forwarded.

4. Enter the number with no spaces, dashes or special characters, followed by the # key.

5. Press # to save the entry (add it to your list) or press * to cancel the entry,

6. Select another menu item or hang up.

Listing Forwarded Phone Numbers

1. Press *63 or *83.

NOTE: On the 7960 MGCP phone, you may skip the next step.

2. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

A voice prompt tells you whether Selective Call Forward is enabled or disabled and then gives the menu choices.

Listing Forwarded Phone Numbers

3. Press 5 to list telephone numbers of members who will be forwarded.

4. Press # to hear the next number or press * to return to the Selective Call

Forward menu.

As long as you press # for the next number, the system will scroll through the list of member numbers, starting over with the first number after the last number is spoken.

5. Repeat the previous two steps until you have heard as many of the numbers as you want.

6. Press * to return to the Selective Call Forward menu when you are finished listening to member numbers.

7. Select another menu item or hang up.

Deleting Forwarded Phone Numbers

1. Press *63 or *83.

NOTE: On the 7960 MGCP phone, you may skip the next step.

2. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

A voice prompt tells you whether Selective Call Forward is enabled or disabled and then gives the menu choices.

3. Press 6 to delete telephone numbers from the list of numbers which will be forwarded.

4. The voice prompt provides options for deleting members including:

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Speaker

• Press 1 if you know the number to delete;

(see Step 4)

• Press 2 for a list of numbers;

(see Step 8)

• Press 3 to delete all numbers;

(see Step 14)

• Press * to return to the Selective Call Forward menu.

5. Press 1 to remove a specific number.

6. Enter the number with no spaces, dashes or special characters, followed by the # key.

7. Press # to save the entry (delete it from your list), or press * to cancel the

entry,

8. Select another menu item or hang up.

9. Press 2 to hear the list of number and have the option to delete them as you

go through the list.

The voice prompt announces the list, speaks the first number and prompts you to press 1 to delete it, # to hear the next number or * to return to the Selective Call Forward menu.

Speaker

10. Press # until you find the number you wish to delete.

11. Press 1 to delete the number.

The number is deleted immediately and the next number in the list is announced.

12. Press 1 to delete it, # to hear the next number or * to return to the Selective Call Forward menu.

13. Repeat the previous three steps until you have found and deleted as many of the numbers as you want.

14. Press * to return to the Selective Call Forward menu or hang up.

15. Press 3 to immediately delete all member numbers.

The voice prompt announces that all phone numbers have been removed from the list and you are returned to the Selective Call Forward menu.

16. Select another menu item or hang up.

Press the SPEAKER button to turn on your speakerphone to select your default prime line or to hang up the phone during a speakerphone conversation.

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Speed Dial

This feature allows you have a favorite phone number associated with a button and then dial the number by pressing the button.

Programming a Speed Dial Button

Follow these steps:

1. Press 544 (or the code provided by your system administrator) or 74* on the keypad.

Programming a Speed Dial Button

2. A voice prompt leads you through the remaining steps. Press the Dial softkey, or line or SPEAKER button, or pickup the handset.

3. Press the speed dial button on the telephone you wish to program.

4. Enter the internal or external telephone number on the keypad followed by the pound # key.

If the speed dial number is an external number, be sure to enter the area code if required.

5. Do one of the following:

• Press # to save the speed dial number and hang up, or

• Press * to cancel and return to the main menu

6. Make another selection from the main menu or hang up.

Using a Speed Dial Button

Press the speed dial button on the telephone.

Identifying the Number Assigned to a Speed Dial Button

Choose one of the following bulleted methods:

• Press the speed dial number.

This identifies the number by dialing it.

• The number is displayed next to the button on the display.

The tag can be titled anything and doesn’t necessarily reflect the most recent speed dial number. To double check the accuracy of the tag, you may want to follow one of these other procedures.

Modifying a Speed Dial Number

From the phone, repeat the procedure for programming a speed dial number.

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Transfer

Deleting a Speed Dial Number

From the phone, you can remove the phone number from a Speed Dial button by repeating the procedure for programming the button. When prompted to enter the number to dial, press the # key for the number, then press the # key again.

Transfer

Use this feature to transfer a call to another number. See also “Blind Transfer” on page 25 and “One-Touch Transfer” on page 58.

1. Tell the calling party you will transfer the call, then press the more soft key.

2. Press the transfer (Trnsfr) soft key.

The call is placed on hold and you hear a dial tone.

3. Dial the number to which you want to transfer the call.

4. Do one of the following:

If Then And If And If Then And Then

Called Party Answers

Called Party Does Not Answer

Inform them of transfer

N/A Caller does

They accept N/A Hang up

They DO NOT accept

not wish to leave voice mail

Both calls are on the same line button

The calls are on different line buttons

Both calls are on the same line button

The calls are on different line butons

and let call transfer

Use the scroll button to select the original call

Select the other line button and use the scroll button to select the original call

Use the scroll button to select the other line

Select the other line buton and use the scroll button to select the original call

N/A

Press the Resume softkey

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Deleting a Speed Dial Number

If Then And If And If Then And Then

Called Party Does Not Answer

Hang up and let the call transfer to the called party’s voice mail

N/A N/A N/A N/A

C A U T I O N

Pressing the EndCall soft key will hang up both parties (the calling and the called).

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Transfer

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Voice Mail Features (Default Menu)

You can access the voice mail system on your phone by dialing *09 or by pressing the Voice Mail button.

System settings determine the number (and length) of voice mail messages that are stored in your voice mailbox. If supported by your system, callers can press “0” while they are “in” your mailbox to transfer to your main number or operator.

The voice mail system also provides both personal and group distribution lists which let you send a voice mail to a defined group of people as easily as sending a voice mail to a single user. Combining the ability to compose a voice mail message before sending it with a distribution list, you can easily create and send a voice mail message to multiple users or lists.

NOTE: The voice mail system can only save a certain number messages as configured

by your service provider. If the maxium number of messages is reached and you receive a new voice mail message, it will not be stored. You must delete some old voice mail messages to receive any more.

Menus and Commands

The following commands allow you to access your voice mail system.

Access Code Function

1 Play inbox messages

2 Play saved messages

3 Change password

4 Playback personal greetings (for options see “Voice Mail Personal

5 Record personal greetings (for options see “Voice Mail Personal

6 Access personal distribution groups (for options see “Voice Mail

Table 3: Voice Mail Main Menu

Greeting List” on page 85)

Distribution List” on page 85)

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Menus and Commands

Table 3: Voice Mail Main Menu

Access Code Function

7 Compose a message (for options see “Voice Mail Compose List”

on page 85)

8 Manage custom operator number (Not supported for stand-alone

mailboxes.) [for options see “Voice Mail Custom Operator (Zero Out) List” on page 86)

* (star)

# • When pressed while message header is playing, goes to directly

Feature

Rewind NA NA 7

Rewind to beginning NA NA 77

Next message 8 8 #

Forward message 6 6 6

Reply message 2 2 2

Dial Back Originator 3 3 3

Replay message 7 7 NA

Exit the voice mail system

to the message.

• When pressed while message is playing, skips to the next message.

Table 4: Voicemail Message Controls

Before Mail

Message

After Mail

Message

During Mail

Message

Delete 4 4 4

Save 5 5 5

Pause/Unpause Play NA NA 8

Fast Forward NA NA 9

Fast Forward to the End NA NA 99

Skip to Previous Menu Options

NOTE: If you are listening to the introductory message and you press *, you will exit from

voice mail.

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Table 5: Voice Mail Personal Greeting List

Access Code Function

1 No Answer greeting

2 Do Not Disturb greeting

3 Busy greeting

4 Name greeting

5 Replace personal greetings with default greetings

* (star)

Return to main voice mail menu

Table 6: Voice Mail Distribution List

Access Code Function

1 Hear a list of all distribution groups

2 Edit a distribution group

1 - list of members 2 - add a member 3 - delete a member 4 - hear the group name 5 - change the name * - return to the previous menu

3 Create a distribution group

4 Delete a distribution group

* (star)

Return to main voice mail menu

Table 7: Voice Mail Compose List

Access Code Function

1 Send message

2 Change message (re-record)

3 Review message (listen to recorded message)

4 Set message options (for options see “Voice Mail Message

Options List” on page 86)

* (star)

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Return to main voice mail menu

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Accessing Your Voice Mail

Table 8: Voice Mail Message Options List

Access Code Function

1 Marks message as Urgent

2 Marks message as Private (it cannot be forwarded).

3 Requests Return Receipt - you are notified recipient as accessed

the message

9 Clears all options

* (star)

NOTE: Occassionally a return receipt may be returned without the recipient hearing the

message if your message is the first new message and the recipient hangs up or skips to the next message before listening to the message.

NOTE: Selecting any of the numbered options immediately returns to the Voice Mail

Compose List. This is also true for callers leaving voice mail who select options after leaving their voice mail.

Access Code Function

1 Change number of custom operator (zero out target)

2 Restore default number of custom operator (zero out target)

* (star)

Return to main voice mail menu

Table 9: Voice Mail Custom Operator (Zero Out) List

Return to main voice mail menu

Accessing Your Voice Mail

You can access your voice mailbox from several different sources:

• Your phone

• Any other internal phone

• Any touchtone phone outside your office.

• The email program on your PC (password required)

…from your phone

1. Press the messages button or dial *09 to access your voice mail system.

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2. If you dialed *09, press the Dial soft key or line or speaker button or pickup the handset.

3. Enter your password (if required).

If you have new voice mail, the messages are identified and played. Otherwise, you will be prompted with choices to play your inbox messages, play your saved messages, change your password, playback your greetings, record new greetings, or exit the voice mail system.

4. Press the corresponding digit on your phone to select the desired voice mail function.

…from any other internal phone

1. Dial 555 (or the code provided by your system administrator).

NOTE: Some phones may require a # after the dialed digits in order to dial the number. If

you do not hear the greeting immediately after dialing the last digit. Press # to complete dialing.

…from any other internal phone

You hear a welcome greeting and are prompted to enter your extension number.

2. Enter your extension number. You are prompted to enter your password.

3. Enter your numeric password, followed by the # key.

If you have new, or previously heard but not saved or deleted, voice mail, the message is identified and played. Otherwise, you are prompted with choices to play your saved messages, change your password, playback your greetings, record new greetings, or exit the voice mail system.

4. Press the corresponding digit on your phone to select the desired voice mail function.

…from any outside touchtone phone

Dialing Main Number

1. Dial your main telephone number for the Auto Attendant feature and press

555 (or the code provided by your system administrator).

You hear a welcome greeting and are prompted to enter your extension number.

NOTE: If your system is set up for direct voice mail access, dial the telephone number

you have been given for voice mail system access by your system administrator.

2. Enter your extension number.

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Accessing Your Voice Mail

3. You will be prompted to enter your password.

4. Enter your numeric password, followed by the # key.

5. Press the corresponding digit on your phone to select the desired voice mail

NOTE: Pressing the * key from the main voice mail menu will send you to the main auto-

Dialing Your Telephone

1. Call your telephone number.

function.

attendant menu. You may then dial extension numbers to reach internal parties or access any other feature available from the auto attendant.

NOTE: You must be able to dial your number directly from outside the system to use this

method.

2. Wait for your phone to forward to your voice mail mailbox.

3. Press the * key.

4. You will be prompted to enter your password.

5. Enter your numeric password, followed by the # key.

6. Press the corresponding digit on your phone to select the desired voice mail function.

NOTE: Pressing the * key from the main voice mail menu will send you to the main auto-

attendant menu. You may then dial extension numbers to reach internal parties or access any other feature available from the auto attendant.

…from the email program on your PC

1. Open your email reader.

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