Service and Support
Service and SupportService and Support
Service and Support
Offerings
OfferingsOfferings
Offerings
(HP Care Pack
Services)
NOTE:
NOTE:NOTE:
NOTE:
HP Care Pack services for the c7000 Enclosure cover the enclosure, power
supplies and fans. HP qualified rack options are covered by these services when
installed within the same rack. HP supported c-Class enclosure devices including pass
thru, Ethernet interconnect and virtual connect modules are also covered by the
c7000 enclosure Care Pack services.
NOTE:
NOTE:NOTE:
NOTE:
SAN/Fabric switches for the HP c-Class BladeSystem are not covered under
the c7000 enclosure Care Packs, SAN/Fabric switches carry separate Care Packs.
SAN/Fabric Switch Care Pack service level support should always be uplifted to match
existing storage or server service level.
Hardware Support Services On-site Service
Hardware Support Services On-site ServiceHardware Support Services On-site Service
Hardware Support Services On-site Service
c7000 HP Care Pack Services
c7000 HP Care Pack Servicesc7000 HP Care Pack Services
c7000 HP Care Pack Services
Next Business Day On-site Service, 5-Day x 9-Hour Coverage, 3 Years, Electronic
NOTE:
NOTE: NOTE:
NOTE:
Uplifts the Ethernet devices to the same level of warranty as the c-class
enclosure
UE477E
4-Hour On-site Service, 5-Day x 13-Hour Coverage, 3 Years, Electronic
UE478E
4-Hour On-site Service, 7-Day x 24-Hour Coverage, 3 Years, Electronic
UE479E
6-Hour Call to Repair, On-site Service, 7-Day x 24-Hour Coverage, 3 Years,
Electronic
UE480E
Support Plus 24
Support Plus 24Support Plus 24
Support Plus 24
Onsite HW support 24x7, 4hr response and Insight Control Linux Edition SW
Updates, SW Tech support offsite, onsite at HP's discretion, 24x7 2hr response time
including HP holidays, Electronic
UH321E
Onsite HW support 24x7, 4hr response and Insight Control Environment for
BladeSystem SW Updates, SW Tech support offsite, onsite at HP's discretion, 24x7 2hr
response time including HP holidays, Electronic
UH322E
Onsite HW support 24x7, 4hr response and Insight Control Data Center Edition SW
Updates, SW Tech support offsite, onsite at HP's discretion, 24x7 2hr response time
including HP holidays, Electronic
UH323E
Hardware Services On-site Service
Hardware Services On-site ServiceHardware Services On-site Service
Hardware Services On-site Service
c3000 HP Care Pack Services
c3000 HP Care Pack Servicesc3000 HP Care Pack Services
c3000 HP Care Pack Services
Next Business Day On-site Service, 5-Day x 9-Hour Coverage, 3 Years, Electronic -
uplifts the Ethernet devices to the same level of service as the c-class enclosure
UH309E
4-Hour On-site Service, 5-Day x 13-Hour Coverage, 3 Years, Electronic
UH310E
4-Hour On-site Service, 7-Day x 24-Hour Coverage, 3 Years, Electronic
UH311E
6-Hour Call to Repair, On-site Service, 7-Day x 24-Hour Coverage, 3 Years,
Electronic
UH312E
Support Plus 24
Support Plus 24Support Plus 24
Support Plus 24
Onsite HW support 24x7, 4hr response and Insight Control Environment for
BladeSystem SW Updates SW Tech support offsite, onsite at HP's discretion, 24x7 2hr
response time incl. HP holidays, Electronic
UF540E
Installation & Start-up Services
Installation & Start-up ServicesInstallation & Start-up Services
Installation & Start-up Services
HP BladeSystem c7000 Infrastructure Installation and Startup Service for Blade
Hardware and Insight Control Software, Electronic
UE602E
HP BladeSystem c3000 + ICE + OS Installation and Startup Service for Blade
Hardware and Insight Control Software, Electronic
UF817E
QuickSpecs
Cisco Catalyst Blade Switch 3120 for HP
Cisco Catalyst Blade Switch 3120 for HPCisco Catalyst Blade Switch 3120 for HP
Cisco Catalyst Blade Switch 3120 for HP
Related Options
DA - 13023 Worldwide — Version 4 — May 1, 2009
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