Cisco Systems CallManager Release 3.0 User Manual

Release Notes for Cisco CallManager Release 3.0(10)

Original CCO appearance: June 20, 2001 Revised: July 2, 2001

These release notes describe the new features and caveatsforCisco CallManager Release 3.0(10).

Foralist of the openand resolvedcaveats for Cisco CallManager Release 3.0(10), see “Resolved Caveats” section on page 20 and “Open Caveats” section on

page 64. These release notes are updated every maintenance and major release.

Use these release notes in conjunction with the Installing Cisco CallManager Release 3.0(10) document, located on Cisco Connection Online (CCO), and the Cisco Documentation CD-ROM. The Installing Cisco CallManager Release

3.0(10) document is also packaged with your CDs or convergence server. Access the latest software upgrades and release notes for Cisco CallManager

3.0(10) on Cisco Connection Online (CCO) at

http://www.cisco.com/cgi-bin/tablebuild.pl/callmgr.

Corporate Headquarters: Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA

Contents

Introduction

These release notes discuss the following topics:

• Introduction, page 2

• System Requirements, page 3

• Related Documentation, page 3

• New and Changed Information, page 4

• Resolved Caveats, page 20

• Open Caveats, page 64

• Documentation Updates, page 82

• Obtaining Documentation, page 100

• Obtaining Technical Assistance, page 102

Cisco CallManager, a network business communication system, provides high-quality telephony over IP networks. Cisco CallManager enables the conversion of conventional, proprietary, circuit-switched PBXs to multiservice, open LAN systems.

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System Requirements

Make sure Cisco CallManager Release 3.0 is installed and configured on a Cisco Media Convergence Server. You may also install Cisco CallManager on a Cisco-approved Compaq server configuration or a Cisco-approved IBM server configuration.

Caution The installation will not complete if you do not follow the exact configuration.

Access the correct Cisco-approved server configuration for IBM server or Compaq server at

http://www.cisco.com/go/swonly/

For other system hardware component information and system requirements, refer to Installing Cisco CallManager Release 3.0(10).

Determining the Software Version

System Requirements

To determine the software version of Cisco CallManager 3.0(10), open Cisco CallManager Administration; then click Details on the main Cisco CallManager Administration page. The following information displays:

• Cisco CallManager System version

• Cisco CallManager Administration version

• Database information and database DLL versions

New and Changed Information

• Cisco IP Phone 7900 Family Administration Guide

• Configuring Remote Serviceability for Cisco CallManager Release 3.0

• Using Cisco CallManager Trace Gathering Tool for Diagnostic Traces

• Cisco WebAttendant Quick Start Guide

• Cisco WebAttendant User Guide

• Cisco JTAPI Developer Guide

• Cisco TAPI Developer Guide

• Software License Agreement

New and Changed Information

New Software Features for Release 3.0(10)

Cisco CallManager Release 3.0(10) adds features and provides additional workarounds to open caveats and resolves caveats.

Refer to “Resolved Caveats - Release 3.0(10)” section on page 20, “Open

Caveats” section on page 64, and the “Important Notes for Release 3.0(10)” section on page 5 for more information.

Customer Enterprise Directory Integration Component for Microsoft Active Directory and Netscape Directory Server

Cisco CallManager Release 3.0(10) supports the customer enterprise directory integration component for Microsoft Active Directory and Netscape Directory Server.

The enterprise directory integration component allows the customers' enterprise directories to maintain the association of devicesto users. Usingthese directories, administrators can add users manually or link to them from an existing corporate Lightweight Directory Access Protocol (LDAP) directory.

To read installation instructions, refer to

http://www.cisco.com/cgi-bin/tablebuild.pl/callmgr.

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Backup Utility

The Backup Utility now creates backup files with the .sti extension instead of using the .tar extension.

If you have .tar files already on your system, such as from an upgrade, the Backup Utility restores those files as well, but all current back ups are saved as a .sti extension.

Important Notes for Release 3.0(10)

Compatibility Matrix

Table 1 lists versions with which Cisco CallManager 3.0(10) has been tested.

Table 1 Compatibility Matrix

Component/Application Version Tested

Cisco Unity 2.4.6.102 Cisco Unity TSP 1.0.0.28 Cisco Personal Assistant 1.1 Apps 2.1 and 2.2 Cisco Customer Response

Application IOS 12.2(2T) Cisco WebAttendant 3.0(3.36) Cisco IP SoftPhone 1.1(1), 1.1(2) and 1.2(1) ICD 2.1(1a) Firmware:Cisco IP Phone 7960 P003D310 Firmware: Cisco IP Phone 7940 P003D310 Firmware: Cisco IP Phone 7910 P004D310 IPCC/ICM Do not upgrade to

New and Changed Information

2.2

Cisco CallManager Release

3.0(10)

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Release Notes for Cisco CallManager Release 3.0(10)

New and Changed Information

Table 1 Compatibility Matrix

Component/Application Version Tested

Cisco Unity 2.4.6.102 JTAPI 1.1(1.19) TAPI 3.0(1.18)

Service Parameters

During an upgrade, Cisco CallManager does not overwrite service parameter values that the system administrator manually configures in Cisco CallManager Administration.

New Software Features in Release 3.0(9)

The following section contains new and changed software features in Cisco CallManager Release 3.0(9).

User Interface Enhancement

A new configuration parameter check box exists on the Cisco CallManager Administration H.323 Gateway Configuration Web page. Thisallows aH.225D to "run on every node.” If you select this option (by default it is on), theH.225D runs on every node.

When upgrading an existing system, your current configuration remains.

Note See CSCdt40606 in the Resolved Caveats - Release 3.0(9) section

for more information.

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Service Parameters

Cisco CallManager Release 3.0(9) supports new service parameters. Refer toTable 9 on page 83 for a complete listingof all serviceparameters, which

includes descriptions and default values, that were not included in Release 3.0(5)

of Cisco CallManager Administration Guide.

New Software Features in Release 3.0(8)

The following sections contain new and changed software features in Cisco CallManager Release 3.0(8).

Strong Encryption

Cisco CallManager Release 3.0(8) contains low encryption (56-bit or less) in all of its components.

Access the Download Cryptographic Software link from the main CCO download location at http://www.cisco.com/cgi-bin/tablebuild.pl/callmgr for applications that contain 128-bit encryption, such as, TNDconnect.exe (Bridged Telnet application) and DC directory .dll extensions.

New and Changed Information

Note Versions preceding Cisco CallManager Release 3.0(8) included

Global Call ID

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TNDconnect.exe(Bridged Telnetapplication) andDC Directory .dll extensions. These files contain strong encryption (128-bit).

The TAPI Service Provider (TSP) Version 3.0, which is packaged with Cisco CallManager 3.0, supports Global Call ID.

Applications use the Global Call ID to identify a specific call as it traverses various resources in the Cisco CallManager. For example, a Call Center application uses Global Call ID to track a call that comes into a CTI route point, gets redirected to a CTI port, and terminates at an Agent IP phone.

Release Notes for Cisco CallManager Release 3.0(10)

New and Changed Information

New Software Features in Release 3.0(7)

Cisco CallManager Release 3.0(7), a maintenance release, adds no new features. Refer to the “Resolved Caveats - Release 3.0(7)” section on page 47 for more information.

Important Notes for Release 3.0(7)

Service Parameter Restart Conditions

If you modify any of the service parameters in the following list, you must restart the Cisco CallManager 3.0(7) before the modifications take effect.

• Digital Port

• Ethernet Phone Port

• Analog Port

• MGCP Listen Port

• MGCP Keep-alive Port

• MessageWaitingOffDN

• MessageWaitingOnDN

• StatisticsEnabled

• MaxDaResponseTimeoutErrorCount

• MaxTotalNumberOfRegisteredCallingEntities

Note The service parameter restart conditions apply to all versions up to

an including Cisco CallManager 3.0(7).

Note Refer to Table 9 on page 83 for more information on service

parameter definitions and defaults.

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New and Changed Information

Cisco IP Phone 7910 and Cisco IP Phone 7940 Compatibility Issue

Cisco IP Phone 7910 and Cisco IP Phone 7940 are only supported by Cisco CallManager Release 3.0(5a) and higher. If you are running an earlier version, you must upgrade to a later version at http://www.cisco.com/cgi-bin/tablebuild.pl/callmgr.

New Software Features in Release 3.0(6)

The following sections contain new and changed hardware and software features in Release 3.0(6) of Cisco CallManager.

Cisco WebAttendant

Cisco WebAttendant supports the traditional role of a manual attendant console. Associated with a Cisco IP Phone, the application allows the attendant to quickly accept and dispatch calls to enterprise users. An integrated directory service provides traditional busy lamp field (BLF) and direct station select (DSS) functions for any line in the system. The application is Web-enabled and, therefore, portable to Windows 98, NT, and 2000 platforms.

As one of its primary benefits over traditional attendant console systems, Cisco WebAttendant monitors the stateof everyline in thesystem to efficiently dispatch calls. The absence of a hardware-based line monitor device offers a much more affordable and distributable manual attendant solution than traditional consoles.

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Note Each Cisco CallManager in a cluster can process as many as 2000

Cisco WebAttendant calls per hour.

Release Notes for Cisco CallManager Release 3.0(10)

New and Changed Information

Tech Prefixes

Step 1 Choose Cisco CallManager. Step 2 Choose Cisco CallManager from Configured Services. Step 3 Enter GateKeeperSupportedPrefix in the Params section. Step 4 Choose String as the type. Step 5 Click update. Step 6 Select GateKeeperSupportedPrefix from the Configured Service Parameters. Step 7 Add the proper value; i.e., 1#, 2#, etc. Only one tech prefix is allowed.

Service Parameter

Cisco CallManager Release 3.0(6) supports tech prefixes in the Gatekeeper. To properly configure the Cisco CallManager to register with a tech prefixyou must go to service parameters and perform the following steps:

Cisco CallManager Release 3.0(6) supports a new service parameter. MaxCTIConnections—This parameter sets the maximum number of

simultaneous active CTI connections between an application and the Cisco CallManager. The default value is 400 connections.

Note Refer to Table 9 on page 83 for more information on service

parameter definitions and defaults.

Important Notes for Release 3.0(6)

Cisco IP Phone 7910 and Cisco IP Phone 7940 Compatibility Issue

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New and Changed Information

New Hardware and Software Features in Release 3.0(5a)

The following sections contain new and changed hardware and software features in Release 3.0(5a) of Cisco CallManager.

Support for New Cisco IP Phones

These new phone models, Cisco IP Phone 7910, Cisco IP Phone 7910-SW+, and Cisco IP Phone 7940, broaden the product line of Cisco IP phones.

• Cisco IP Phone 7910—This is a single-line Cisco IP Phone with the

following features:

–

Two-line, 24-character display

–

Four fixed function buttons (Line, Hold, Transfer, Settings)

–

Six programmable buttons

–

Hands-free dialing speaker

–

Single 10 BaseT (RJ-45) connector

–

Message waiting indicator

–

Provision for either inline or local plug power

• Cisco IP Phone 7910-SW+—This is a single-line Cisco IP Phone with the

following features:

–

Two-line, 24-character display

–

Four fixed function buttons (Line, Hold, Transfer, Settings)

–

Six programmable buttons

–

Hands-free dialing speaker

–

Dual 10/100 BaseT (RJ-45) connectors into dual port 10/100 BaseT switch

–

Message waiting indicator

–

Provision for either inline or local plug power

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Release Notes for Cisco CallManager Release 3.0(10)

New and Changed Information

• Cisco IP Phone 7940—This is a two-line Cisco IP Phone with the following

features:

–

Line buttons assignable as either lines or speed dials

–

Pixel-based display

–

Four soft keys with context-sensitive features

–

Five fixed function buttons (Messages, Services, Information, Directory, Settings)

–

Full-duplex speakerphone

–

Message waiting indicator

–

Dual 10/100 BaseT (RJ-45) connectors into dual port 10/100 BaseT switch

–

Provision for either inline or local plug power

TAPI 2.1 and JTAPI 1.2 Service Providers

The Microsoft Telephony Application Programming Interface (TAPI) and Java Telephony API (JTAPI) service providers enable development of sophisticated, converged multimedia applications. These APIs support the following Cisco applications in this release:

• Cisco IP SoftPhone

• Cisco IP Contact Center

• Cisco IP Interactive Voice Response System

• Cisco IP Auto Attendant

• E-Services Application Engine

In addition, third-party software vendors may develop applications using these APIs. This release does not support Service Providers Interface redundancy.

Multicluster Scalability and ITU-T H.323 Enhancements

Cisco CallManager Release 3.0(5a) adds the following scalability and ITU-T H.323 enhancements for multicluster environment in which call admission control is provided by Cisco’s H.323 gatekeeper, the Cisco Multimedia Conference Manager (MCM):

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New and Changed Information

• Simpler configuration—Previous versions of Cisco CallManager required all

Cisco CallManagers in separate clusters to be configured in the Cisco MCM as a source address/destination address (SA/DA) pair. Registration by cluster pairs meant that for a ten-site system, 90 (9 x 10) separate entries would be required in the Cisco MCM configuration. Also, because the SA/DA name required a hexadecimal address, configuration at the Cisco MCM and in the Cisco CallManager database was error prone. Cisco CallManager Release

3.0(5a) allows individual gatekeeper-controlled Cisco CallManagers to be configured at the Cisco MCM and allows a Cisco CallManager host name or dotted decimal IP address to be used instead of a hexadecimal address.

• More efficient Cisco CallManager to H.323 Gatekeeper

registration—Cisco CallManager can register to the Cisco MCM using full RRQ upon Cisco CallManager initialization. Subsequent RRQs are periodically sent to the gatekeeper as a keep-alive function. In Cisco CallManager Release 3.0(5a) the lightweight RRQ format of H.225 RAS specification is used to reduce periodic-processing burden on the Cisco MCM CPU.

• Admission Request (ARQ) enhancements—When an intercluster call is

initiated, the gatekeeper-controlledCisco CallManager in a cluster issues the E.164 address of the destination in its ARQ to the MCM. Also, the gatekeeper-controlled Cisco CallManager in the source cluster accepts the IP address of the destination device in the resulting Admission Confirm (ACF) message.

• Gatekeeper-controlled Cisco CallManagers, during the initial RRQ, send a

full E.164 address range Cisco MCM—Cisco MCM will accept the registration now that it is aware of the full E.164 address range of the cluster associated with that gatekeeper-controlled Cisco CallManager. Future enhancements to the Cisco MCM software will include the ability for Cisco MCM to automatically add the address ranges to the Cisco MCM dial plan.

Cisco IP Phone Services on Cisco Pixel-Based Display Phones

Cisco IP Phone 7940 and Cisco IP Phone 7960 havean HTTP client withan XML parser. When a user presses the Services fixed-function button, the HTTP client will attach to a preconfigured (by the administrator) URL. This URL will display a menu of available HTML/XML services for the user. These services are normally located on an HTTP server separate from the Cisco CallManager or

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New and Changed Information

applications server. When the user selects one of the services, the service emits XML tags to the same phone according to the design behavior of the service. XML tags for menu display, item selection, graphics display, and character display are available. Customers may create HTML/XML services that are accessible to pixel-based Cisco IP Phone displays.

Note The eXtensible Markup Language (XML) Application

Programming Interface (API) is available for end-user application development.The description of this API is documented in Cisco IP Phone Services Application Development Note, which is available for download from CCO at http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/ under the category “Third-Party Application Development Guides.”

Assistance to resolve bugs in the API is available through TAC. Assistance for application development is not available through TAC. Applicationsdevelopment assistancewill be madeavailable in the near-termthrough a specifically taskedhelp desk. Until thathelp desk is available, application development support is not available for the XML API.

Corporate Directory Dialing from Cisco IP Phones

The Cisco IP Phone 7940 and Cisco IP Phone 7960 display a menu of directories when a user presses directories. When the user selects Corporate Directory from the menu, the phone presents the option of specifying characters to find the destination user’s first name, last name, or directory number. The user may enter any number of characters in any of these fields, then press Search. An HTTP request goes to an HTML service, which queries the embedded Cisco CallManager directory. The HTML service then delivers, through XML tags, the complete listing of matched user entries to the phone’s display. The user may then scroll to select the destination entry and press Dial to initiate the dial sequence to that destination.

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Additional MGCP Support for Cisco VoIP Gateways

Media Gateway Configuration Protocol (MGCP) support provides two primary benefits over H.323 support. First, MGCP provides a centralized dial plan. An H.323 network requires that the dial plan for each gateway be statically configured. Every dial plan change requires updating the dial plan in every gateway. MGCP provides centralized dial plan configuration support at the Cisco CallManager.

Cisco CallManager Release 3.0(5a) adds MGCP support for the following Cisco VoIP gateways:

• Cisco 2600 Series gateways with FXS and FXO analog interfaces

• Cisco 3600 Series gateways (362X, 364X, 366X) with FXS and FXO analog

interfaces

Note At Cisco CallManager Release 3.0(5a), MGCP code support in the

36XX router/gatewayswas not complete. Once complete and tested, these gateways will be supported in an AVVID network.

New and Changed Information

Cisco VG200 FXO Hookflash Support

The added Cisco VG200 FXO hookflash support Symbol NetVision Phones, which are configured as H.323 client devices. The Cisco VG200 can be configured to provide hookflash feature support from H.323 NetVision phones through Cisco VG200 FXO ports attached to PBXs. The NetVision Phones issue H.245 messages through the Cisco CallManager to Cisco VG200 FXO gateways on initiation by the user of PBX functions. The Cisco VG200 gateway interprets the signals and translates them to an FXO hookflash followed by a PBX-specific feature code.

AMIS-A Support

Signaling within the Skinny GatewayControl Protocolclient and Skinny Gateway stacks in Cisco CallManager has been extended to properly interpret and pass out-of-band equivalent signals for “A,” “B,” “C,” and “D” DTMF signals. These additional signals can be passed from AMIS-A compliant messaging system

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Release Notes for Cisco CallManager Release 3.0(10)

New and Changed Information

through the Cisco AVVID network, out of TDM networks to another AMIS-equivalent voice messaging system. The capabilities allowed include the ability to reply to and forward messages from one messaging system to another.

User Interface Enhancements

Cisco CallManager Release 3.0(5a) makes the following enhancements to the Cisco CallManager Administration configuration pages:

• Cisco IP Phone Services Configuration—This new page enables

administrators to add, modify, or delete Cisco IP Phone services to which users can subscribe to at their site. To access this page from the main Cisco CallManager Administration page, select Feature > Cisco IP Phone Services.

• Cisco uOne Port Wizard—The Cisco uOne Port Wizard enables

administrators to quickly configure ports associated with a Cisco uOne messaging server to the Cisco CallManager database. To access the wizard from the main Cisco CallManager Administration page, select Device > Cisco uOne Port; then, click the Cisco uOne Port Wizard link.

• CTI Route Point Configuration—This new page enables administrators to

add, modify, and delete CTI route points. A CTI route point is a virtualdevice that can receive multiple, simultaneous calls for the purpose of application-controlled redirection. Applications that use CTI route points include the Cisco IP Interactive Voice Response System. To access this page from the main Cisco CallManager Administration page, select Device> CTI Route Point.

• CTI Port Configuration—This new page enables administrators to add,

modify,and deletea CTI portconfiguration. CTI ports are virtual devices that are used by software-based Cisco CallManager applications such as Cisco SoftPhone, Cisco AutoAttendant, and Cisco IP Interactive Voice Response (IVR). To access this page from the main Cisco CallManager Administration page, select Device > Phones; then, select CTI Ports.

• Gatekeeper Configuration—You can now access gatekeeper configuration as

a separate configuration page where administrators can configure one gatekeeper, or Cisco MCM, per Cisco CallManager cluster. A gatekeeper device supports the H.225 RAS message set used for call admission control, bandwidth allocation, and dial pattern resolution. To access this page from the main Cisco CallManager Administration page, select Device > Gatekeeper.

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• Cisco WebAttendant Configuration—A new set of added pages enables

administrators to configure Cisco WebAttendant pilot points, hunt groups, and users. To access this page from the main Cisco CallManager Administration page, select Service > Cisco WebAttendant.

• Gateway Configuration—The modified Cisco CallManager Administration

interfaceincludes supportfor additional MGCP gateways,such asCisco 2600 Series gateways with FXS and FXO analog interfaces. The MGCP gateway configuration no longer appears as a separate menu item under Device. To access gateway configuration pages from the main Cisco CallManager Administration pages, select Device > Add a New Device; then, select Gateway from the drop-down listbox menu.

Important Notes for Release 3.0(5a)

Computer Telephony Integration

Computer Telephony Integration serves as the base interface to Cisco CallManager for TAPI and JTAPI applications as well as direct CTI applications such as Cisco WebAttendant.Cisco CallManager 3.0(5a) allows you to control CTI application usage on a per-user basis. You can enable CTI application use for a particular user by browsing to entry in the User->Global Directory in the Cisco CallManager Administration Console and selecting the “Enable CTI Application Use” checkbox.

New and Changed Information

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Note By default, CTI application use is disabled for all users.

In addition, Cisco CallManager 3.0(5a) also enforces a limit of 400 concurrent CTI connections per Cisco CallManager server. Each CTI application opens a single CTI connection to the Cisco CallManager on successful initialization. Alive CTI connection is required for the application to function.

Note A CTI connection is simply a TCP connection between the CTI

application and the Cisco CallManager server and is distinct from a CTI port that is a virtual device.

Release Notes for Cisco CallManager Release 3.0(10)

New and Changed Information

The following example highlights the difference: The Cisco IP Interactive Voice Response System typically opens several CTI

route points and CTI ports; it will always open a single CTI connection to a Cisco CallManager in the cluster. The 400 connection limit applies to the CTI connection and not the CTI ports or route points.

BAT Reinstallation

Administrators must reinstall BAT after installing Cisco CallManager 3.0(5a) because of a change made to the database.

IOS Version

The Cisco CallManager Release 3.0(5a) was tested with IOS 12.1(3x)XI2.

Intercluster Trunk Configuration

An intercluster trunk, a virtual h.323 gateway, interlinks Cisco CallManagers in different clusters. Beginning with Cisco CallManager Release 3.0(4), intercluster trunks were configured differently. To ensure redundancy and proper failover operation, each cluster must configure an intercluster trunk to each Cisco CallManager in the remote cluster with which it shares a link.

For example, assume that you are configuring intercluster trunks among three Cisco CallManager clusters: Cluster-1, Cluster-2, and Cluster-3C:

• Cluster-1 has three Cisco CallManagers: CCM-A, CCM-B, and CCM-C.

• Cluster-2 has two Cisco CallManagers: CCM-D and CCM-E.

• Cluster-3 has two Cisco CallManagers: CCM-F and CCM-G.

In the preceding scenario, you must configure 14 intercluster trunks to ensure redundancy:

• Cluster-1 configures 4 intercluster trunks (to CCM-D and CCM-E in

Cluster-2 and CCM-F and CCM-G in Cluster-3).

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New and Changed Information

• Cluster-2 configures 5 intercluster trunks (to CCM-A, CCM-B, and CCM-C

in Cluster1 and to CCM-F and CCM-G in Cluster-3).

• Cluster-3 configures 5 intercluster trunks (to CCM-A, CCM-B, and CCM-C

in Cluster-1 and to CCM-D and CCM-E in Cluster-2).

Note If you add another cluster to this exampleconfiguration and you still

want to maintain the intercluster links, you must modify the configurationfor each cluster to add the necessary linksbetween the cluster toall of the Cisco CallManagers in thenew cluster.You must also configure the new cluster with intercluster trunks to all of the Cisco CallManagers in the existing clusters.

Cisco CallManager Integration with Corporate LDAP Directories

Cisco CallManager integration with corporate LDAP directories, such as Microsoft Active Directory and Netscape Directory Services, is not available in Cisco CallManager Release 3.0(5a). The availability of this feature will be announced at a later date, pending completion of integration testing

Cisco IP Phone 7910 and Cisco IP Phone 7940 Compatibility Issue

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Resolved Caveats

Resolved Caveats - Release 3.0(10)

Table 2 lists and describes Caveats that were resolved in Cisco CallManager

Release 3.0(10).

Note If you have an account with Cisco.com (Cisco Connection Online), you can

use the Bug Toolkit to find caveats of any severity for any release.

To access the Bug Toolkit, log on to http://www.cisco.com/support/bugtools.

Table 2 Cisco CallManager Release 3.0(10) Resolved Caveats

DDTS Number Summary Explanation

CSCdr51841 When a shared line appearance is

updated, all line appearances change.

CSCdr81185 WindowsMediaPlayer maycrash when

streaming media.

CSCds20015 Cisco IP Phone7960 P3 port does not

forward for first 9 seconds after link-up.

When the shared line is changed, only this one appearance now changes.

A problem existed with the co-existence of a TAPI service provider and the Windows Media Player. If a TAPI service provider is installed, the Windows Media Player may hang or generate an error message when streaming media.

A Cisco CallManager code change corrects this behavior.

A Cisco CallManager code change adds a service parameter to Settings/Network Configuration/Forwarding Delay YES/NO.

Set to YES for connecting twoswitches. Set to NO for connecting a PC\workstation.

The default setting designates Forwarding Delay YES.

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Table 2 Cisco CallManager Release 3.0(10) Resolved Caveats (continued)

DDTS Number Summary Explanation

CSCds43704 Call looping uses CPU and other

resources in Cisco CallManager.

CSCds74822 Service Configuration application does

not function properly.

CSCds82957 SQLdatabasedoes notproperly instruct

Cisco CallManager to start after upgrade.

A Cisco CallManager code change fixes this problem.

A Cisco CallManager code change fixes this behavior.

DBLR used code that was not setting up CDR connection strings. This situation preventedCisco CallManager from coming up. The new code retries the CDR setup until it completes.

CSCdt29182 Analog gateway sends caller name to

Cisco CallManager in calling party number IE.

CSCdt31211 A forwarded call to a particular cellular

phone on a Cisco CallManager disconnects.

The code now ensures forward and backward capability to correct this behavior.

When Cisco 7960 IP Phone with Cisco CallManager 3.0(7) redirects (forwards) a call from PSTN to the AU phone viaPRI with WS-X6608-T1 gateway or Cisco Digital Access Gateway DT24+, PSTN side terminates the forwarded call and the originator phone receives no ringback tone.

A code change fixes this problem.

CSCdt41472 Cisco WebAttendant client cannot log

in because the UserID is already reported as logged in.

This results from a problem with the verbiage on the display. A message now displays to say that the device was not found, instead of showing that the login failed.

CSCdt41479 Cisco WebAttendant client install does

not have default port number of 4321.

When the Cisco WebAttendant client is installed, the default value "4321" is in the TcdSrv Listen Port.

CSCdt41493 Cisco WebAttendant selects operating

system web browser to create client shortcut.

The Cisco WebAttendant shortcut in the Start Menu will now open Cisco WebAttendant with Microsoft Internet Explorer.

Resolved Caveats

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Release Notes for Cisco CallManager Release 3.0(10)

Resolved Caveats

Table 2 Cisco CallManager Release 3.0(10) Resolved Caveats (continued)

DDTS Number Summary Explanation

CSCdt42403 User loses a call after transferring

toward a busy line.

A Cisco CallManager code change corrects this behavior. This item duplicates CSCdt45632, CSCdt82239, and CSCdr58998.

CSCdt47805 High CPU usage during directory

searches from Cisco IP Phone 7960 occurs.

This only occurred when 3-4 phones were set to simultaneously do a corporate directory search with blank search criteria that the publisher CPU hits 95+% for 10-20 seconds.

CSCdt46334 Bandwidth doesnot releaseto poolafter

normal call clearing.

CSCdt49472 User cannot assign an all-numeric

pattern to Gatekeeper-controlled H.225

A Cisco CallManager code change corrects this behavior.

A code change allows entry of numeric patterns.

device.

CSCdt51077 User cannot use hostname as

Cisco CallManager server name when primary DNS suffix is set.

CSCdt59773 Cisco IP Phone 7960 is susceptible to a

ping attack and may crash and reboot.

The software now allows a user to use hostname as Cisco CallManager server name when primary DNS suffix is set.

This occurred when scrolling through various menus on the phone while it is under a ping attack. This no longer occurs.

CSCdt62462 Synchronous Data Link (SDL) router

service stopped.

CSCdt65935 CallForward SDL updatedoes not work

(SsapiPtr->SsDbChangeFwdInfoReq).

A Cisco CallManager code change corrects this behavior.

A Cisco CallManager code change puts in an alarm to collect more information when the Cisco CallManager fails to update the local database tables when it receives change notification from database layer.

CSCdt66312 Message Waiting Indicator(MWI) stays

off when message is left while SP is up, but line is closed.

A newer version of Cisco Unity TSP appears to have made this caveat unreproducible.

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Resolved Caveats

Table 2 Cisco CallManager Release 3.0(10) Resolved Caveats (continued)

DDTS Number Summary Explanation

CSCdt71276 Backing up Media Convergence Server

takes about 50 minutes; in previous versions, this took much less time.

The priority of the backup engine was reduced, so it does not interfere with the operation of the Cisco CallManager.

A code change corrects this behavior,so the backup takes less time.

CSCdt71631 Name changes to partitions do not take

effect until the Cisco CallManager reboots.

A code change ensures that, after changing the name of partition, the renaming will take effect without restarting database layer and calling search space.

CSCdt72448 “lineGetCallInfo” fails after call

transitions from CONF to IDLE.

If an application tries to do a lineGetCallInfo on a call that has transitioned from the CONFERENCED state to the IDLE state, the TSP returns LINEERR_OPERATIONFAILED.

The problem occured on Cisco CallManager 3.0(6) with TSP

3.0(0.42).

CSCdt72868 The existing route pattern update fails. A Cisco CallManager code change inserts

an alarm to collect more information when the Cisco CallManager fails to update the local database tables when it receives change notification from database layer.

CSCdt73576 Deleting multiple CTI route points

A modification fixes the JavaScript error.

causes a JavaScript runtime error.

CSCdt74051 Pilot point stops working after TCD

stops and starts.

CSCdt74385 A need exists for CDR

globalCallID_callid to be more than 20 bits.

CSCdt74871 A need exists to delete unassigned

directory numbers from previous

A Cisco CallManager code change corrects this behavior.

The code now allows globalCallID to be 24 bits so that theCDR databasecan holdmore than 1,048,575 unique records.

Directory numbers now disappear from this list after upgrade.

versions.

78-13493-02

Release Notes for Cisco CallManager Release 3.0(10)

Resolved Caveats

Table 2 Cisco CallManager Release 3.0(10) Resolved Caveats (continued)

DDTS Number Summary Explanation

CSCdt75620 A need exists for TAPI dwCalledID to

reflect original called party.

A code change ensures that TAPI dwCalledID reflects the original called party.

CSCdt75990 Calls with compatible regions and

A code change resolves this behavior.

capabilities fail.

CSCdt78337 If call park range overlaps at pattern,

Cisco CallManager router thread may stop.

If call park range overlapped an external dial pattern, and you dialed one of the call park numbers, Cisco CallManager may have displayed a router thread stopped error.

A code change corrects this behavior.

CSCdt80375 Cisco Access Digital Trunk Gateway

DT-24+ may not reregister after failure.

Rare circumstances can lead Cisco CallManager to perceive a Cisco Access Digital Trunk Gateway DT-24+ D-channel as still online when, in reality,it is down and has unregistered with the Cisco CallManager. This causes CallManager to bar the Cisco Access Digital Trunk GatewayDT-24+ from reregistering because it perceives the D-channel to be up.

A Cisco CallManager code change corrects this behavior.

CSCdt82340 Cisco CallManager does not restart

when experiencing race condition.

Cisco CallManager software modification in the initilization procedure makes it exit abnormally when there is a problem (exception returned from DBL) with initializing the CDR thread.

CSCdt83029 When an extension has a call on hold

and an activecall, the held call does not disconnect when each caller hangs up

CTI now sends an event indicating that the call on HOLD and an active call exist, and the active call hangs up.

on the call.

CSCdt83360 After Cisco CallManager is upgraded,

some services do not appear.

A code change extends the services URL maximum length to beyond 128 characters.

Release Notes for Cisco CallManager Release 3.0(10)

78-13493-02

Resolved Caveats

Table 2 Cisco CallManager Release 3.0(10) Resolved Caveats (continued)

DDTS Number Summary Explanation

CSCdt83902 User cannot answer a consult transfer. The fix releases the answer thread when

applications invoke an answer request on a consult call that is cleared due to transfer.

CSCdt84284 AVVID: Cisco WebAttendent client

does not have access to wausers share.

Microsoft security is inherited, which in certain sites, caused problems where adminstrators changed security settings at higher point than the WAUSERS directory, which then prevented domain users from accessing the data with the advertised method.

CSCdt84616 Blind transfer from voice mail to

MeetMe does not bridge audio.

CSCdt86530 AVVID:SMDI LTN does not increment

across PRI spans

CSCdt86741 Pressing the line soft key button does

not answer call.

CSCdt88683 Transfer button fails with call waiting

A code change enables transfer to work properly.

The solution allows SMDI port to increment accross PRI spans.

A code change allowsthe userto answerthe phone by pressing the line button.

A code change resolves this behavior.

enabled.

CSCdt91200 A Cisco Media Convergence Server

backup operation hangs when manually

A Cisco CallManager code change corrects this behavior.

initiated.

CSCdt91533 Changes to ringlist.xml can cause

phone-booting loop.

The problem occurred because the phone was resetting after the ring list was shortened.

CSCdt91824 A need exists for a method to clear stale

held calls.

A code change allows applications to clear a connection in a stale or disconnected state.

CSCdt92019 No events occur to third party when

second party drops consult transfer call.

This problem occurred using the Cisco TSP that is bundled with Cisco CallManager

3.0(8). The problem intermittently occurred about one in four times.

Cisco CallManager code change corrects this behavior.

78-13493-02

Release Notes for Cisco CallManager Release 3.0(10)

Resolved Caveats

Table 2 Cisco CallManager Release 3.0(10) Resolved Caveats (continued)

DDTS Number Summary Explanation

CSCdt94077 Device tables do not update correctly

after failover occurs.

Calls going out through a digital gateway were being dropped after one Cisco CallManager in a cluster fails in a certain way (links to other Cisco CallManagers in the cluster stay up, even though its devices fail over), and its phones and gateways have registered with the backup Cisco CallManager.

A user running Cisco CallManager Release

3.0(8) or earlier in a clustered environment more likely encounters this problem.

A Cisco CallManager code change corrects this behavior.

CSCdt94179 Redirect fails, and subsequent redirect

gets no response.

A Cisco CallManager code change ensures that orphaned destinations get cleaned up properly during a redirect of the originator.

CSCdt95027 Cisco CallManager does not allow

simulated phones to register.

Anydevice,which duringregistration sends the MaxFramePacketSize as zero during registration, cannot register with the Cisco CallManager.The device needs to send the correct capabilities to be able to register.

CSCdt95612 When a user right-clicks on the backup

utility icon in the task tray, then clicks

A Cisco CallManager code change corrects

this behavior. somewhere on the desktop, part of the popup menu remains on the screen.

CSCdt95934 After Cisco CallManager is upgraded,

the Cisco CallManager server IP address changes to the

To correct this caveat, the database layer

now resolves the host name and IP address

better. Cisco CallManager DNS name.

Release Notes for Cisco CallManager Release 3.0(10)

78-13493-02

Table 2 Cisco CallManager Release 3.0(10) Resolved Caveats (continued)

DDTS Number Summary Explanation

CSCdt96338 The simultaneous call limit for H.323

device equals 248 when it should be

360.

Intercluster callsstop at 248 active calls per

H.323 device. A code change allows 360

calls to be in place simultaneously.

Users experience this problem only with

Cisco CallManager Release 3.0(8) or

earlier.

CSCdt96745 H.245 negotiation fails on intercluster

trunk for forwarded call.

In certain scenarios, when a call across an

intercluster trunk is forwarded to another

gateway, the call will fail due to a Media

Capabilities Exchange timeout. This has

only been observed when the subscriber

machines in a cluster are up. This behavior

no longer exists in Cisco CallManager

Release 3.0(10).

CSCdu00792 Callswere getting dropped for constant

delay.

When large packet delays were inserted

between gateways and Cisco CallManager,

some timers were expiring.

The code change compensates several

internal timers for inaccuracy and sets a

higher minimum default value for the

configurable timer

MediaExchangeTimeout.

Only customers who install

Cisco CallManager 3.0(10)forthe firsttime

receive this bug fix. A customer who

upgrades to Cisco CallManager 3.0(10)

does not get this bug fix.

CSCdu02128 A race condition can cause transfer

table corruption.

CSCdu03062 RDNIS does not appear in Q931

message.

A code change prevents the race condition

from occurring.

The RDNIS was sometimes not being sent

out the digital gateway, even though the

Redirecting Number IE Delivery box is

checked in the gateway configuration.

Resolved Caveats

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Release Notes for Cisco CallManager Release 3.0(10)

Resolved Caveats

Table 2 Cisco CallManager Release 3.0(10) Resolved Caveats (continued)

DDTS Number Summary Explanation

CSCdu04286 After conferencing, if only two parties

are left in the conference, TAPI redirect

A Cisco CallManager code change corrects

this behavior. causes both parties to be dropped instead of just the one doing the redirect.

CSCdu05420 Locations bandwidth takes more than

20 hours to free up.

Although this problem could not be exactly

reproduced, from the provided trace we

gather that a problem with media occurs

when media are being set up and then torn

down before completing the set up.

CSCdu05485 Sending out 3.1 kHz causes problems

for some calls. This occurs when using

A Cisco CallManager code change corrects

this behavior. the Cisco Catalyst 6000 E1.

CSCdu06291 Cisco IPphone acceptsonly one default

router from Unix Dynamic Host

Cisco IP Phone 7960 now accepts

additional routers. configuration Protocol (DHCP) server.

CSCdu07051 Cisco CallManager users can have a

user ID with an underscore, but they

The software now accepts an underscore in

the user ID. cannot log in to CCMUser page with a login name with an underscore.

CSCdu08613 Cisco uOne port hangs after transfer to

a device where call forward all and/or call forward back fails.

Cisco CallManager now sends an onhook

signal when the device uses call forward all

and/or call forward back to an unreachable

directory number.

CSCdu09807 H.323 endpoint always uses display

name of the first line.

CSCdu09917 A need exists for a user to be able to

change AnonymousDevice protocol to

A code change allows for the H.323

gateway to operate differently.

The AnonymousDevice protocol can be

changed to H.225. H.225.

Release Notes for Cisco CallManager Release 3.0(10)

78-13493-02

Table 2 Cisco CallManager Release 3.0(10) Resolved Caveats (continued)

DDTS Number Summary Explanation

CSCdu10146 Locations bandwidth calculation is

wrong with software conference and codec change.

A caller initiates a call to a low bandwidth (30 KB) location with codec G.729. The caller initiates a conference using a software conference bridge, and the codec changes to G.711. The called party in the low bandwidth location changes to G.711 and joins the conference even though not enough bandwidth exists.

A code change corrects this behavior.

CSCdu12450 AnonymousDevice does not work until

Cisco CallManager stops/starts.

CSCdu13710 Dual-tone multifrequency (DTMF)

intermittenly fails.

CSCdu19849 Cisco CallManager may crash when a

user performs a directory look up to a

A Cisco CallManager code change corrects this behavior.

This problem occurred because the directory was not properly configured.

partially initialized directory.

CSCdu20435 lineSetupTransfer sometimes returns

call in ONHOLD not OHPT state.

CSCdu20892 Pilot point stops working due to

CtiDeviceOpenReq failure.

CSCdu43517 Cisco IP Phone 7940/7960 headset

transmit level is too low versus the

The TSP was not setting the TAPI call state appropriately.

The customer’s pilot point was not registering with digit analysis.

Three decibals were added to the headset microphone.

handset level.

Resolved Caveats

78-13493-02

Release Notes for Cisco CallManager Release 3.0(10)

Resolved Caveats

Table 2 Cisco CallManager Release 3.0(10) Resolved Caveats (continued)

DDTS Number Summary Explanation

CSCdu68211 Thedefault SdlTraceTypeFlags value is

inadequate for debugging needs.

The default value SdlTraceTypeFlags changed to 0x00004B15. This change only occurs on new installs. On upgrade installations, the previous setting for the "SDLTraceTypeFlags" service parameter remains at 0x00004B05.

Customers who install Cisco CallManager

3.0(10) for the first time receivethis bug fix. A customer who upgrades to

Cisco CallManager 3.0(10) does not receive a bug fix for this.

During an upgrade, Cisco CallManager does not overwriteservice parameter values manually configured by the system administrator in Cisco CallManager Administration.

CMTerminals -- Firmware

CSCdt68876 WS-X6608 portresets whensetting upa

FAX call.

A code change resolves a problem that was causing a timer to restart, which initially caused this caveat.

CSCdt97510 DTMF tones are sometimes not sent

A code change corrects this behavior.

through 6608 PRI from IP phone.

CSCdu09034 Phones lose IP leases at renewal. They

are forced to unregister from the

A problem no longer exists in Cisco CallManager Release 3.0(10).

Cisco CallManager and acquire a new IP address.

Release Notes for Cisco CallManager Release 3.0(10)

78-13493-02

Table 2 Cisco CallManager Release 3.0(10) Resolved Caveats (continued)

DDTS Number Summary Explanation

CSCdu18646 An unstable modem connection exists

through WS-X6608 and WS-X6624 gateways.

This version includes new loads that have been designed to provide V.34 connection speeds with a connection rate of 85 percent or higher. Speeds in the V.90 range are possible, but not guaranteed.

CSCdu29527 Phones at remote site continue to reset

when secondary is server down.

A code change incorporates a rewritten algorithm to check for other active connections, and the code ping the gateway before marking it as down.

Resolved Caveats

78-13493-02

Release Notes for Cisco CallManager Release 3.0(10)

Resolved Caveats

Resolved Caveats - Release 3.0(9)

Table 3 lists and describes Caveats that were resolved in Cisco CallManager

Release 3.0(9)

Note If you have an account with Cisco.com (Cisco Connection Online), you can

use the Bug Toolkit to find caveats of any severity for any release.

To access the Bug Toolkit, log on to http://www.cisco.com/support/bugtools.

Table 3 Cisco CallManager Release 3.0(9) Resolved Caveats

DDTS Number Summary Explanation

CSCdr43740 An error code incorrectly displays for

invalid route filter deletes.

CSCdr79073 AVVID: DisplayIEDeliveryFlag=True

causes no connection to be made through T1 CAS.

CSCdr82850 Alerting message from JTAPI is

delayed less than 2 seconds.

CSCdr91539 Messages button on Cisco IP Phone

7900 exhibits incorrect behavior with multiple MWI.

Error code: 263720 "delete failed" displays when a route filter that is in use by devices is being deleted. This type of error message does not appear for similar devices when they are in use by a device and are being deleted. An error message such as "Cannot delete ____ because (#)of devicesare using it..." displays. Use this type of error message for Route Filters too. A Cisco CallManager code change corrects this error message.

A Cisco CallManager code change corrects this behavior.

A code change and configuration issues corrects this behavior.

When a phone has multiple directory numbers with voice mail, then while retrieving the voice mail, the order was Bottom _ Up. The correct order is TopDown.

Release Notes for Cisco CallManager Release 3.0(10)

78-13493-02

Resolved Caveats

Table 3 Cisco CallManager Release 3.0(9) Resolved Caveats (continued)

DDTS Number Summary Explanation

CSCds03249 Label line setting for phone is

inoperable.

The label field on phone directory number page no longer exists.

Customer has a requirement to change the display of the line buttons to show information other than the directory number.

If the "Line settings for device" under the phone configuration is set with a label other than the default (directory number), the string entered in the configuration does not display on the Cisco IP Phone 7960. The directory number displays instead.

CSCds37274 Telephone number for User can be only

10 digits long.

CSCds43822 SQL timeouts occur during mass

deletion.

A code change makes the length of the telephone number for a user 24 digits long.

Deleting CDR records in a specific way caused this behavior. A Cisco CallManager code change corrects this behavior.

CSCds49125 Users must be logged on as the

Administrator, or install will fail.

CSCds55703 Cisco IP Phones do not forward large

NFS datagrams.

A code change in the install package corrects this problem.

This bug was closed because this behavior is a configuration issue. Expect data loss when you bring 100-mbps input down to 10-mbps output. The issue is not with size but rather with speed. When large packets are fragmented, they are coming into the 100-mbps port faster than they can be transmitted on the 10-mbps port. This results in a queue overrun and packet lose.

CSCds63333 CTI Framework shows up in phone

Corporate Directory

Corporate Directory automatically filters out special user "ctifw" when searched by name.

CSCds63897 PerfMon CallsInProgress is inaccurate. A Cisco CallManager code change corrects

this behavior.

78-13493-02

Release Notes for Cisco CallManager Release 3.0(10)

Resolved Caveats

Table 3 Cisco CallManager Release 3.0(9) Resolved Caveats (continued)

DDTS Number Summary Explanation

CSCds74363 User can delete route list even if it is in

use.

The code now checks DeviceNumPlanMap table to see whether the route list is associated with any route pattern.

CSCds74374 An error occurs while deleting an active

route filter.

CSCds77080 Blind transfer using the Cisco IP

Softphone failsthrough a Catalyst 6000

A code change interpretsthe error and gives it a clearer message.

A Cisco CallManager code change corrects this behavior.

and a Catalyst 4000 gateway.

CSCds77431 No ringback occurswith de30+when PI

is not present.

A code change adds an option to configure outbound setup for PRI devices to include progress indicator. There is now a check box on the PRI configuration screen to include PI in setup.

CSCds87815 AVVID: Call group pickup no longer

works.

The types of Call Pickup and methods for handling both Call Pickup and Group Call Pickupare adequatelydescribed in"Getting Started with the Cisco IP Phone 7960/7940."

CSCdt02533 Memory leaks occur in dllhost when

CDRs are decreased.

Deleting CDR records in a specific way caused this behavior. A Cisco CallManager code change corrects this behavior.

CSCdt06744 Call forwarded via IVR does not show

forward information.

A Cisco CallManager code change added a service parameter to correct this behavior.

Release Notes for Cisco CallManager Release 3.0(10)

78-13493-02

Table 3 Cisco CallManager Release 3.0(9) Resolved Caveats (continued)

DDTS Number Summary Explanation

CSCdt11252 Call transfer fails and throws aplatform

exception.

A Cisco CallManager software modification implements the NEVER_CONNECT option for the CTI enable consultation transfer call. With the NEVER_CONNECT option, the application (ICD) can choose not to establish media path between the CTI route port and the agent when it invokes the consultation transfer between the original caller and the agent so that the consultation transfer can work successfully.This change only impacts CTI enable consultation transfer call, and it depends on the change made in CTI, JTAPI,and other applications.

CSCdt12706 CTI connection info is not cleaned up

whenan applicationcloses aconnection

An incorrect statements order caused the problem; an attempt occurs to retrieve an element from the table after that element is alreadyremoved. The knownproblem in the RW hash table implementation multiplies the problem.[ ] operator has a @side effect; an attempt to retrieve nonexisting element from the table causes a new element creation.The statements are not in the right order to correct this problem.

CSCdt18455 Conference does not work with two

outgoing calls through VG200 gateway.

CSCdt20323 3660 Router MGCP configuration fails

with Cisco CallManager 3.0(6).

CSCdt26019 Upgrading to Cisco CallManager

3.0(5a)from anearlier versionresults in

The code now removes'All' portsoption for FXO ports.

An update to the product capabilities table fixes this problem.

A Cisco CallManager code change corrects this behavior.

one Cisco IP Phone 7940 button template.

CSCdt26442 When a new user is added on

Cisco CallManager 3.0(7) with AD/NDS plugin, the user gets an error.

With the latest plug in schema files on Cisco CallManager 3.0(9), the plug in works.

Resolved Caveats

78-13493-02

Release Notes for Cisco CallManager Release 3.0(10)

Resolved Caveats

Table 3 Cisco CallManager Release 3.0(9) Resolved Caveats (continued)

DDTS Number Summary Explanation

CSCdt27696 The message content returned

incorrectly when you delete a server.

CSCdt29654 A call to an active phone may result in

negative bandwidth.

CSCdt30922 User cannot delete Gatekeeper on the

first attempt when Anonymous is set.

CSCdt33107 When deleting the default soft Media

Termination Point deletes, the screen

The return error message now states “some devices are using the server.”

A Cisco CallManager code change corrects this behavior.

displays an error message.

CSCdt37602 A call redirected with TAPI does not

contain RedirectingID.

CSCdt38836 One-way voice transmission across

firewall occurs.

CSCdt40324 Wrong events for conference occur

during hold function.

CSCdt40606 Running h.225D on every node causes

locations and other problems.

CSCdt41902 MGCP gateway does not relay DTMF

digits.

A Cisco CallManager code change corrects this behavior.

The code now removes an unneeded output to correct this behavior.

A Cisco CallManager code change adds a new configuration parameter.

The Cisco CallManager sendsDTMF digits faster than the gateway can handle. The Cisco CallManager does not wait for gateway acknowledgment before sending the next DTMF digit. This can cause loss of DTMF digits or out-of-order condition due to UDP transmission.

The resolution adds a MGCP Endpoint Dependent Control (MGCPedpc) object (ported from BRAVO) to flow control MGCP messages. This guarantees one outstanding MGCP request per endpoint.

CSCdt43154 Migration from Cisco CallManager

3.0(4) to Cisco CallManager 3.0(7.2f) fails with large CDRs.

The Installing Cisco CallManager Release

3.0(8) and later documents now include the information about removing large CDRs.

Release Notes for Cisco CallManager Release 3.0(10)

78-13493-02

Resolved Caveats

Table 3 Cisco CallManager Release 3.0(9) Resolved Caveats (continued)

DDTS Number Summary Explanation

CSCdt44128 6608 sends disconnect when it does not

receive an alerting fast enough.

CSCdt48748 When Windows 2000 Administrator

account name is changed, i.e., to "callmngradmin,” the installation

A Cisco CallManager service parameter was extended to correct this behavior.

After upgrading to Cisco CallManager

3.0(9), the customer no longer experienced this problem.

reports an error changing the admin password.

CSCdt49457 STI backup may fail with large

database.

CSCdt51159 Resetting h.225 device by any means

causes AnonymousDevice failure.

CSCdt51281 ISDN layer3 stack on PRI-EURO

response to INFOR in state U4

CSCdt52273 MeetMe conference button does not

A newly created backup prevents this behavior.

A Cisco CallManager code change corrects this behavior.

A new timer corrects this problem.

reset T302 timer.

CSCdt52506 CDR database will not be restored. When backing up Cisco CallManager

databases larger than 2 GB to a local or network drive, the file is clipped while being added to the TAR file.

The backup software was fixed to get rid of a 2 GB limitation.

CSCdt53123 Cisco CallManager does not register

A button now exists to reset the gateway.

with gatekeeper until the Cisco CallManager is stopped and started.

CSCdt53834 Cisco Catalyst 6000 8 Port Voice E1/T1

and Services Module does not support G711Alaw.

CSCdt54279 Change of zone name in Gatekeeper

devicerequires the administrator to stop and start the Cisco CallManager.

The code that caused this caveat only checked for G711 muLaw. The code now checks for G711ALaw.

The codenow changes the gatekeeper zone, and the administrator uses the Reset Gatekeeper button to reset gatekeeper.

78-13493-02

Release Notes for Cisco CallManager Release 3.0(10)

Resolved Caveats

Table 3 Cisco CallManager Release 3.0(9) Resolved Caveats (continued)

DDTS Number Summary Explanation

CSCdt57397 The file, ringlist.xml, is overwritten

during upgrades, which causes the

A code change causes the ringlist to remain after upgrade.

Cisco IP Phone 7960 to reset.

CSCdt58120 Cisco CallManager update should not

ask if machine is publisher/subscriber

A Cisco CallManager code change ensures that the software automatically detects the machine type.

CSCdt58373 100% CPU usage occurs when call is

disconnected manually after open and

A Cisco CallManager code change corrects this behavior.

or close line.

CSCdt58667 CDR code does not handle exceptions

and needs more debugging.

CSCdt58776 No disconnected event occurs after

adding and removing observers.

CSCdt59083 RedirectingID is not correct when call

is redirected and then forwarded.

CSCdt60194 No dial tone/lineOpen failed occurs

after TSP regression test.

CSCdt62354 Cisco CallManager does not reregister

A Cisco CallManager code change corrects this behavior.

A Cisco CallManager code change corrects

this behavior. A Cisco CallManager code change corrects

this behavior. A code change corrects this behavior.

with gatekeeper after WAN failure clears.

CSCdt66118 With null translation pattern exists, all

calls release without a tone.

CSCdt69132 A need exists to add additional

debugging information for dead router

A Cisco CallManager code change corrects this behavior.

services.

CSCdt81114 Fragmented skinnymessages maycrash

Cisco CallManager.

A network was causing packets to get delayed and broken apart. The fragmented messages were coming from only one building.

CSCdt82472 Hitting line button on a multiline phone

A code change corrects this behavior.

fails in some scenarios.

Release Notes for Cisco CallManager Release 3.0(10)

78-13493-02

Resolved Caveats - Release 3.0(8)

Table 4 lists and describes caveats that were resolved in Cisco CallManager

Release 3.0(8).

Note If you have an account with Cisco.com (Cisco Connection Online), you can

use the Bug Toolkit to find caveats of any severity for any release.

To access the Bug Toolkit, log on to http://www.cisco.com/support/bugtools.

Table 4 Cisco CallManager Release 3.0(8) Resolved Caveats

DDTS Number Summary Explanation

CSCdr60534 The Cisco IP Phone 7960 allows Call

Forward All to be set even when digits are not dialed.

CSCds11354 No ringback occurs on transfer from

PSTN calls coming in on IOS gateway. With Cisco CallManager 3.0(1)

connecting to the PSTN via an H.323 gateway, if a call comes into a phone and it is blind transferred to another phone, the PSTN side will only receive dead air; ringback does not occur.

Changes were made in CMI by way of CSCdt08716 to resolve the issue and not allow CMI to register with an empty DN pattern. If the CMI application does not have a valid Mailbox number, it will not start. The forwarding function works as expected after this and gives out a reorder after the timer expires and no digits have been dialed.

The Cisco CallManager software has been modified to send the H225UserInfo message to the IOS gateway with Q931 Signal IE,so the IOS gateway can play/stop ringback tone for the call that is being transferred to another party. This fix has to work with the fix for CSCds87266, which was opened against the IOS gateway. The fix for CSCds87266 may not be ready until the next major feature release. Therefore, even the Cisco CallManager can send the h.225 Suriname message to the IOS gateway. The problem cannot be verified until the IOS gateway is fixed.

Resolved Caveats

78-13493-02

Release Notes for Cisco CallManager Release 3.0(10)

Resolved Caveats

Table 4 Cisco CallManager Release 3.0(8) Resolved Caveats (continued)

DDTS Number Summary Explanation

CSCds13646 AVVID: SNMP agent is missing on

Cisco CallManager. MIBII Host Branch

The vendor’s SNMP Extension Agent provides the functionalities for browsing the MIB II tree through the SNMP Agent; therefore, it is not in the domain of the Cisco CallManager SNMP Extension Agent.

CSCds34122 A failure to delete or reset the MGCP

gatewayexists in the find & listgateway page.

CSCds50672 Call Forward All from a directory

number to the same directory number

The Cisco CallManager code change handles MGCP gateway delete and reset from Find&List gateway page.

Call Forward All can no longer be used to call the same directory number.

causes high CPU usage.

CSCds53113 User hears a dual ringback tone when

calling PSTN using H.323 gateway.

Call control no longer directs the originating device to play ringback on alerting if call control has already cut through media.

CSCds57777 AVVID: PerfMon H.323 gateway is

reinstantiated at Cisco CallManager

The H.323 PerfMon statistics are removed when the H.225D stops.

reset of gateway.

CSCds65137 No option exists for Subscriber for

called and or calling party; i.e., number type.

A Cisco CallManager code changes adds support for Subscriber Number option for Calling/Called party IE number type in the digital PRI gateway configuration page.

CSCds66475 Cisco CallManager does not allow a

Automated Install on top of a FAT32b partition. This caveat is fixed on the MCS 7825/7835/7835-1000.

This issue only occurs if the C: drive is changed to FAT32. The auto install will be modified to install over a FAT32 partition regardlessof the specific drive associatedto that partition.

CSCds67657 1GB virtual memory grab occurs on

Cisco CallManager with hot fix.

This fix causes the base virtual memory footprint to be larger than in the past, but it solves the memory losses seen in the past.

CSCds69496 External Call Forward All loop causes

high Cisco CallManager CPU usage.

Setting the CallManager Service Parameter MaxForwardsToDn to 0 disables the cause of this problem.

Release Notes for Cisco CallManager Release 3.0(10)

78-13493-02

Resolved Caveats

Table 4 Cisco CallManager Release 3.0(8) Resolved Caveats (continued)

DDTS Number Summary Explanation

CSCds72125 DisconnectedEvent is received with

Cause=CtiResourcesNAvail.

When an external call called a CTI route point, thecall was redirectedback and forth between a CTI port and an IP phone several times. A code change fixed this problem.

CSCds74298 A call to a shared line results in

unreleased bandwidth.

Shared line checks the bandwidth for each device and only consumes for the device active.

CSCds84419 AVVID: Null translation pattern

prevents dialtone on Cisco IP Phone

This works as designed in the Cisco CallManager.

7960.

CSCds88597 Display issue existsduring MeetMe and

AdHoc conference calls.

The display change no longer shows the Conference number. The screen displays "To Conference" for MeetMe as well as AdHoc Conferences.

CSCds89614 Call Pickup stops working. Cisco CallManager software modification

fixes a call scenario that will break the Call Pickup feature. The call pickup table entry needs to be removed after the original destination party has hada Call Forward No Answer put into effect to a new destination and that new destination has a Call Forward setup to another destination.

CSCds89808 Cisco CallManager crashes when

receiving ISDN setup with non-call-associated signaling.

Cisco CallManager software was modified to block the call because it does not support non-call-associated signaling on a D-channel.

CSCds91028 Cisco CallManager does not apply the

calling party transform mask.

The code change allows a customer to configure a Caller ID mask on the gateway configuration web page, so the last redirecting or first redirecting numbers display in the “Calling Party” field of the ISDN primary setup message in the full E.164 format.

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Release Notes for Cisco CallManager Release 3.0(10)

Resolved Caveats

Table 4 Cisco CallManager Release 3.0(8) Resolved Caveats (continued)

DDTS Number Summary Explanation

CSCds91320 AVVID: PerfMon ccmActivePhones

counter is incorrect.

A Cisco CallManager code change allows the PerfMon counter to display correctly.

CSCdt02726 Consult call fails throwing exception. A Cisco CallManager code change corrects

this problem.

CSCdt04309 Disable ring on a shared line does not

work properly on blind transfer.

CSCdt06347 When device is deleted, the forward

intercept table is not updated.

The problem of keying on the wrong directory number was fixed.

The call-forwarding properties associated with this deleted device remain valid to Cisco CallManager even though the device no longer exists.

CSCdt07520 User receives error message when

changing partition on phone line.

CSCdt07581 Insert new user page does not update

WA AutoDial name correctly

A Cisco CallManager code change corrected this problem.

In the Cisco CallManager Release 3.1 User Preferences, the user manually configures the Auto Attendant namedialing, andit will not be populated automatically.

CSCdt08275 Call forward does not work for the

second time with IVR route point

CSCdt08446 Gatekeeper Device pool change

requires resetting the PC.

A Cisco CallManager code change corrected this problem.

CSCdt09642 Deleting agateway gives error message. When the deletion succeeds, no error

message is given.

CSCdt11706 The wrong redirecting parameters exist

for Call Forward No Answer.

CSCdt12383 Cisco CallManager may crash when

making gatekeeper-controlled calls.

CSCdt12794 Consult failed due to

InvalidStateException.

CSCdt13681 A directory number started returning

busy to callers because too many calls

A Cisco CallManager code change fixed this caveat.

A Cisco CallManager code change corrected this problem.

had been forwarded to that number.

Release Notes for Cisco CallManager Release 3.0(10)

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Resolved Caveats

Table 4 Cisco CallManager Release 3.0(8) Resolved Caveats (continued)

DDTS Number Summary Explanation

CSCdt15151 A calling party transform mask returns

an invalid digit.

A Cisco CallManager code change checks and drops calling party Microsoft Internet Explorer if calling party transform mask returns invalid digit.

CSCdt15834 Deleted shared lines do not auto

CSCdt18271 Phone displays “You have Voice Mail”

when the mailbox is empty.

CSCdt18312 Call Forward with IVR and Hunt

Groups fails after 4 forwards.

A Cisco CallManager code change auto registers deleted lines.

A previously unresolved caveat caused this problem.

The Cisco CallManager code change resets a variable to false when it receives a message, and the new destination number has an intercept table entry.By doing so the Cisco CallManager continues to forward the call after the CTI application redirects the call to a new destination.

CSCdt18313 Select devices button takes you to the

wrong web page.

CSCdt18621 User cannot delete H.323 gateway

without receiving error message.

A Cisco CallManager code change fixed this caveat.

The error message will not be given if the deletion is successful.

CSCdt18904 Users cannot insert gatekeepers. A Cisco CallManager code change fixed

this caveat.

CSCdt18911 When user adds a phone line, the web

page freezes.

CSCdt19231 Double forwarding gives transfer

exception but no dropped event.

A Cisco CallManager code change fixed this caveat.

A Cisco CallManager code change resets a variableto falsewhen it receives amessage, and the new destination number has an intercept table entry. By doing so, the Cisco CallManager continues to forward the call after the CTI application redirects the call to a new destination.

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Release Notes for Cisco CallManager Release 3.0(10)

Resolved Caveats

Table 4 Cisco CallManager Release 3.0(8) Resolved Caveats (continued)

DDTS Number Summary Explanation

CSCdt19887 MTP resources reporting status=1, but

Cisco CallManager will not jump to better resources.

The Cisco CallManager software has been modified to handle error code 255 from the Cisco Catalyst 6000 - DSP Resource device when there is error in opening the receive channel due to out of resource (transcoder); either the DSP is dead, or no more DSP is available in the device. The Cisco CallManager marks the device unavailable, so that the next call uses the next transcoder device. The Cisco Catalyst 6000 - DSP Resource device will wait until all the active calls existing in the device become idle; then, it resets itself and reregisters with the Cisco CallManager.

CSCdt20674 Manual DA restart causes

Cisco CallManager restart.

The Cisco Access Digital Trunk Gateway DT - 24+ control process was stopping before a related thread that reads the udp messages coming in from the gateway had stopped. This udp read thread was then trying to access Cisco Access DigitalTrunk Gateway DT - 24+ data members that no longer existed in memory, thus causing a crash of Cisco CallManager.

Release Notes for Cisco CallManager Release 3.0(10)

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Table 4 Cisco CallManager Release 3.0(8) Resolved Caveats (continued)

DDTS Number Summary Explanation

CSCdt21490 MTP resets on 23rd 729-711

transcoding(VAD enabled)

When the CPU time is lower than a low watermark, the transcoder takes no new calls (and the calls will not be complete). All new calls will be rejected. The transcoder will not accept new calls until CPU idle time goes above a high watermark. CPU time is regained after some activecalls go idle. A high watermark is used to reopen the new channels after entering into a rejection mode, which is entered when a call is rejected by a low watermark. After the change, #24 call or more calls will be rejected but will not cause the transcoder to reset.

CSCdt21581 User experiences a fast busy when

transferring a conference.

CSCdt23132 Bandwidth control with shared lines

results in only 1 line ringing.

CSCdt25478 Call forwarding on the same phone

inherits ring of forwarded lines.

CSCdt27176 When user resets DT24 gateway,

Cisco CallManager crashes with

A Cisco CallManager codechange resolves this caveat.

A Cisco CallManager code change fixes this problem.

A Cisco CallManager code change fixes this caveat.

A Cisco CallManager code change fixed this caveat.

DrWatson.

CSCdt27572 Inbound callers get reorder; B channel

is out of service.

A CcRejReq message coming into the B channel process (processpn9cuser) and not being handled caused this bug. The B channel hung in an uncertain state, but the CO in the PSTN received it as available for new calls.

CSCdt27581 User cannot delete partitions. This is an

error but m_com_error was not valid.

A Cisco CallManager code change fixed this caveat.

Resolved Caveats

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Release Notes for Cisco CallManager Release 3.0(10)

Resolved Caveats

Table 4 Cisco CallManager Release 3.0(8) Resolved Caveats (continued)

DDTS Number Summary Explanation

CSCdt28640 Cisco IP Phone 7960 intermittently

delays dialtone when going off-hook.

The off-hook message was getting delayed only in certain scenarios. A Cisco CallManager code change resolved this caveat.

CSCdt29217 Call Park code correction to avoid

blocking of Call Park numbers.

CSCdt31546 A DBL exceptionin MWI message may

crash the Cisco Callmanager.

CSCdt38000 Cisco IP Phone 7960 does not register

after cluster-wide outage.

A Cisco CallManager code change fixed this caveat.

A Cisco CallManager code change corrected this problem.

A Cisco CallManager code change ensures that, if registrationis not acknowledged, the phone will recover.

CSCdt38916 CallingParty=Unknown Number does

not work with Cisco uOne

A Cisco CallManager code change checks the calling party length field before calling the related function.

CSCdt39262 Cisco CallManager may allow more

calls than limited by Locations.

The problem was that the bandwidth to be consumed (24 kbps or 80 kbps) was an “unsigned int” and it was being compared for greater than a negative “int.”

CSCdt39402 One-way audio exists with DT-24+

Load D003H300.

During the ARP cache timeout, removal of a dynamic entry was causing the port count to go negative. The port count prevents the removal of an address that is being used by severalstreams. A Cisco CallManager code change prevents the port count variable from going negative during ARP cache timeout.

CSCdt62890 A deleted phone extension still exists in

SQL database.

After you delete the phone, the extension no longer appears in SQL database.

Release Notes for Cisco CallManager Release 3.0(10)

78-13493-02

Resolved Caveats - Release 3.0(7)

Table 5 lists and describes Caveats that were resolved in Cisco CallManager

Release 3.0(7)

Note If you have an account with Cisco.com (Cisco Connection Online), you can

use the Bug Toolkit to find caveats of any severity for any release.

To access the Bug Toolkit, log on to http://www.cisco.com/support/bugtools.

Table 5 Cisco CallManager Release 3.0(7) Resolved Caveats

DDTS Number Summary Explanation

CSCds28310 Users cannot dial to Cisco uOne using

low-bandwidth codec.

CSCds34596 This message appears: Can’t Delete A

Server - Error: 1576 UNDEFINED.

CSCds35388 AVVID: Installing Cisco CallManager

Release 3.0 document incorrectly instructsthe administratorto changethe passwordforCisco CallManagerAdmin and SQLSvc accounts.

CSCds39670 Incorrect MsgWaitingLampMode is set

in CTI LineGetInfoResp for route points.

CSCds41030 DB Admin does not limit the input for

URLs on phone config page.

CSCds53834 GateKeeper configuration pagedoes not

display.

Transcoder will now be involved allowing low-bandwidth calls from Cisco IP SoftPhone to access Cisco uOne.

A database layer modificaiton removes the Database Layer Service when the server is removed.

Installing Cisco CallManager Release

3.0(5) update reflects that you must set the same password for all the Cisco CallManager Admin accounts and the same password for all the SQLSvc accounts for each server in the cluster.

Set the messageWaitingLampMode member variable to FALSE. Also, print out the value of dwMessageWaitiingLampMode in CTIHandler.

Limit the input length of "External Data Locations" fields for the Cisco IP Phone 7960 and Cisco IP Phone 7940, and the "URL too long" message will not appear.

This page does not display with Netscape Navigator.

Resolved Caveats

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Release Notes for Cisco CallManager Release 3.0(10)

Resolved Caveats

Table 5 Cisco CallManager Release 3.0(7) Resolved Caveats (continued)

DDTS Number Summary Explanation

CSCds55086 Access violation occurs in svchost

during Win2Kstartup on client running Cisco SoftPhone.

Microsoft has a fix, contact Microsoft support for details at the following URL: http://support.microsoft.com/support/kb/ar ticles/q278/7/18.asp.

CSCds58392 Putting a call on hold generates a new

call with wrong data.

CallManager.java was modified so it does not set the LastHeldTerminalConn when it is not Consult call.

CSCds65594 Cisco CallManager does not accept a

non-ISDN call progress information element when using the 4ESS protocol.

MsgTransdoes not dropany ISDN message if locking shift information elements are received. It is up to the pn9* to decide whether the message can be discarded.

CSCds73845 Wrong last redirected address in blind

transfer where b is only po

CallManager.java was modified to create TransferManager with proper transferController.

CSCds74306 Transfers across locations do not

Bandwidth is now released after transfer.

release all bandwidth resources.

CSCds76274 Bandwidth does not return to pool after

H.323 intercluster trunk call failure.

CSCds78107 A need exists for a new error message

from CTI for directory login timeout.

A code change compensates for a failedcall and returns bandwidth as expected.

In the code that queries the directory for user authentication, a case was added to distinguish a directory timeout due to high demand from a login failure. A new error code was also added, so the APIs can also distinguish the two cases and act accordingly.

CSCds78869 Cisco IP Phone 7910 sends cdp with

POWER TLV as 6300 mw instead of 5040 mw.

Per hardware engineering, all Cisco IP Phones in the 7900 Family developed thus far have a maximum requirement of 6300 mwatts. This value is now reported via the appropriate TLV in the CDP response in loads P004P301(Cisco IP Phone 7910) and P003P301 (Cisco IP Phone 7960 and Cisco IP Phone 7940).

Release Notes for Cisco CallManager Release 3.0(10)

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Table 5 Cisco CallManager Release 3.0(7) Resolved Caveats (continued)

DDTS Number Summary Explanation

CSCds81134 Release messages are missing from

Cisco CallManager.

CSCds82314 Cisco CallManager will not initialize if

many translation patterns exist.

Changes made to the translation pattern to amends this problem.

The ability to initialize quickly even if hundreds (tested with 2000 translations) of translation patterns exist was added to the software.

CSCds85150 CTI: gateway call is not producing

ringback event.

CSCds85215 Application gets Talking event even

though call is over.

CTI call state notification is sent, so ringback will be heard.

CallManager.java was modified to process callClosedEvent, so that it does not send any getCallInfo request.

CSCds85283 Memory leak occurs in call waiting

scenario

The Cisco CallManager software was changed to keep memory from growing in specific call waiting scenario.

CSCds87448 IP voice media streaming application

uses 100% CPU.

The Cisco CallManager code was changed to recover from a random unhandled internal error causing high CPU usage.

CSCds87552 Blind transfer from voice mail locks up

port.

Cisco CallManager software has been modified to reset the intercept entry's dnActive field even when it cannot find the active call entry for the ssParty when receiving the ssDataInd msg.

CSCds90217 CiscoAddrInServiceEv is not sent for

softphone.

ProviderImpl and TerminalImpl were changed, so JTAPI opens theCTI Portwhen DeviceRegisteredEvent for a third-party observer as a result of first-party observers register the CTI Port.

CSCds90743 Cisco CallManager crashes when

attempting to add 17 participants to conference bridge.

Cisco CallManager was fixed to prevent crashes caused by array boundary exceeded when the number of conference participants is more than 16.

CSCds91718 Need exists to include CTI Messages in

default SDL trace setting.

The default database was changed to facilitate this problem.

Resolved Caveats

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Release Notes for Cisco CallManager Release 3.0(10)

Resolved Caveats

Table 5 Cisco CallManager Release 3.0(7) Resolved Caveats (continued)

DDTS Number Summary Explanation

CSCds92026 No disconnect event occurs when

disconnecting consult conference.

CallManager.java was modified not to set setConferenceFeature during the initialization of the consult Conference call.

CSCds92393 SDL router services are declared dead. When stationD process receives the

ccNotifyReq message and there is no CI associated with the StationCdpc process before we display the information in CcNotifyReq message, one more check needs to be added to make surethere isvalid CI to route pattern association; otherwise it will crash the Cisco CallManager.

Release Notes for Cisco CallManager Release 3.0(10)

78-13493-02

Resolved Caveats - Release 3.0(6)

Table 6 lists and describes Caveats that were resolved in Cisco CallManager

Release 3.0(6)

Note If you have an account with Cisco.com (Cisco Connection Online), you can

use the Bug Toolkit to find caveats of any severity for any release.

To access the Bug Toolkit, log on to http://www.cisco.com/support/bugtools.

Table 6 Cisco CallManager Release 3.0(6) Resolved Caveats

DDTS Number Summary Explanation

CSCdr22835 Users cannot change WS-X6608 port

type once set without resetting card

CSCdr74342 DCD: DC Directory getssuspended due

to FileSystem error

Cisco CallManager software was changed to find the correct WS-X6608 port type.

The problem was due to the file system backup utility locking the file using the win32 LockFile(). LockFile either allows a shared Read lock or an exclusive Read or Write lock. If a shared Read lock has been obtained by a process; no process (including the one that had first opened the file) can write to that file. Thus, if a user attempted to update DCD while the backup utility held a lock on DCD's DB volumes, DCD was unable to write to disk and consequently got into an awkward state. DCD now obtains an exclusive Read/Write lock on startup on its DB volumes. This lock prevents any other process from even opening the file. Thus, DCD is guaranteed that no process can deny it (DCD) write access to its own files once it (DCD) successfully comes up.

Resolved Caveats

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Release Notes for Cisco CallManager Release 3.0(10)

Resolved Caveats

Table 6 Cisco CallManager Release 3.0(6) Resolved Caveats (continued)

DDTS Number Summary Explanation

CSCdr74342 DC Directorygets suspended due to file

system error.

CSCds18156 Symbol Phone create multiple H225D

registered with Line Control

CSCds43712 PerfMon statistics appear to be

unreliable.

The code has been changed to allow only one H225D to register with LineControl.

The Cisco CallManager software has been modified so that the PerfMon statistics appear correctly.

CSCds43792 Sending Disconnect with cause equals

an unallocated number.

The protocol violation on inbound call was fixed. According to Q.931 standard, Cisco CallManager shall send RELEASE COMPLETE instead of DISCONNECT when unassigned number is received in the SETUP message.

CSCds46180 Slow SDL timer Service using call load

of 2.25 cps and IVR

Internal data structures that kept track of call information were not being cleaned up correctly which lead to some inefficiencies over time.

Release Notes for Cisco CallManager Release 3.0(10)

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Table 6 Cisco CallManager Release 3.0(6) Resolved Caveats (continued)

DDTS Number Summary Explanation

CSCds53378 Cisco CallManager upgrade with

locations prevents SW-based conference from working.

The code for unlimited bandwidth in location for Cisco CallManager 3.0 does not currently work. Migration has been changedto removethe0 bandwidthlocation records and set anydevices locationusing it to NULL. This will, in effect, give that situation no bandwidth limitation.

CSCds57574 Cisco WebAttendant will not install on

a Windows 98 client machine.

Windows operating systems version of regsvr32.exe could not load the .dll extensions containing the Cisco WebAttendant controls. Each Cisco WebAttendant DLL tries to start a multimedia timer when the DLL is loaded. Starting the timer was moved from the loading of the DLL to when the actual loading of the control by the web browser occurs. This allows theregsvr32.exe to load and register the DLL.

CSCds61655 GetCallInfo returns wrong info on call

fwded to route point.

A changed was made previously to save information about the calling, called, and redirected parties during call setup, so this information can be returned in the lineGetCallInfo when the call is forwarded. These changes were made to the code that handles the stations but also needed to be made to the code that handles route points.

CSCds61871 No error message occurs on

unauthorized CTI user via TSP.

The problemwas corrected by using a timer to introduce a delay between sending the response and closing the pipe.

Resolved Caveats

78-13493-02

Release Notes for Cisco CallManager Release 3.0(10)

Resolved Caveats

Table 6 Cisco CallManager Release 3.0(6) Resolved Caveats (continued)

DDTS Number Summary Explanation

CSCds63460 BLIND TRANSFER: caller/calledid

information becomes messed up on blind transfer.

Cisco CallManager software has been modified to correctly display the calling, called party number, and name for the scenario of a call that was blind transferred to a line, which already had an active call (call-waiting scenario). After the change, the calling, called party number, and name correctly display for boththe activecall and incoming call.

CSCds63489 Call waiting call is not idled on Call

Forward No Answer.

A fix was made to CTI to allow the 3rd and subsequent calls to roll to voice mail or be answered instead of disconnecting or going to fast busy.

CSCds65046 Server logs out Cisco WebAttendant

client when the client is idle for 2 minutes.

A race condition was causing TCD to corrupt its keepalive tracking registers for some logged-on clients. This would cause TCD to erroneously determine that the client was dead, closing the TCP connection to the client. Changes were made to prevent this multi threaded race condition from affecting the keep alive logic.

CSCds66353 Cisco CallManager tells MGCP

gateway to use VAD when SilenceSuppression is set to False.

The Cisco CallManager software’s code was modified to support SilenceSuppression accordingly.

Release Notes for Cisco CallManager Release 3.0(10)

78-13493-02

Resolved Caveats

Table 6 Cisco CallManager Release 3.0(6) Resolved Caveats (continued)

DDTS Number Summary Explanation

CSCds66507 Cisco WebAttendant client will not

install on Windows NT operating system.

CSCds67120 CTI logs out TCDSRV and drops TCP

connection.

CSCds67147 Illegal characters are accepted when

setting user password.

The fix wasmade toprocess the heartbeat at normal priority.

There are no checks in place when users firstenter theirpassword; thisis causing the problem because there is a check in place when their password gets validated.

CSCds67766 Install: SAenvProperties.ini is not

updated after the install.

The silent portion of the install that Automated Install executes was not calling the code to set this up.

CSCds68278 CTI ports are disabled during upgrades. The DCD upgrade process has been

changed to preserve the existing value of the CTI Application Use Enabled global flag. Thus, if a user has set the value of the global flag to true, the value would still be set to true after an upgrade.

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Release Notes for Cisco CallManager Release 3.0(10)

Resolved Caveats

Table 6 Cisco CallManager Release 3.0(6) Resolved Caveats (continued)

DDTS Number Summary Explanation

CSCds69538 Conference is in bad state when

Cisco AutoAttendant redirects callback to its own ports

When Cisco AutoAttendant is redirected to a second CTI port, a redirect signal is sent to the Conference process inside of Cisco CallManager. The logic in this process was not expecting a conference resource to be an origination point for a redirection. Asa result, itnever checkedfor that possibility and did not correctly delete the old information and add new information into its tables regarding the present configuration of the conference.

CSCds70328 Cisco WebAttendant timed out and

gave no reorder tone.

Cisco CallManager software was modified to use the correct call reference identifierto build the CcRejInd message when the CtiNewCallAcceptTimer was received so that the CcRejInd message was sent to the correct process to clear the call withreorder tone.

CSCds72813 CTI: Gigantica crashes when opening

provider with ctifw user.

Cisco CallManager is crashing when user passes a device name bigger than 15 characters. The problem is happening as user copies longer than 15-character names in CtiDeviceName variable, causing it to havenonnullterminated string. Terminating the string with Null corrected the problem.

CSCds73688 SdlMaxUnHandledExceptions=0

results in StackWalk.

The value was hard coded to 5 and not read from database, and the code was not checking for not equal to zero in 3 of the 16 places.

CSCds74266 Cisco CallManager crashes and

restarts; then, it sits idle until manual

The Cisco CallManager software has been modified to rectify this problem.

restart.

CSCds76640 State of Logout and Go Offline buttons

does not change.

This problem was solved by syncing up the TCD server and the Cisco WebAttendant.

Release Notes for Cisco CallManager Release 3.0(10)

78-13493-02

Table 6 Cisco CallManager Release 3.0(6) Resolved Caveats (continued)

DDTS Number Summary Explanation

CSCds77578 Cisco CallManager does not cut

through after progress with DE30+

At the overlap sending situation, the channel ID can be received in setup pack.

(overlap sending).

CSCds79716 UserPrefs do not work after an upgrade

from versions prior to Cisco CallManager 3.0(5a) to Cisco CallManager 3.0(5a).

A race condition between DCD initialization and the execution of avvid_upgrade caused the problem. The avvid_upgrade script now waits 20 seconds for DCD to finish its initialization before continuing with the upgrade process.

CSCds79952 Cisco CallManager stackwalk for CM2

of Dallas Alpha

CSCds81073 PRIUser ringback does not perceive

reorder tone with CallForward Incorrect.

Buffer was increased to allow large display names on CTI and phone devices.

Cisco CallManager software has been modifiedto process the CcInfoReq message in state:

call_received7 (ProcessPn9cuser) and call_delivered4 (ProcessPn9cnet and ProcessH225Cdpc), and if the cause code valuein theCcInfoReq is temporary failure, send the Disconnect message to disconnect the call. By doing so, it prevents the caller from the gateway receiving the ringback tone for a long period of timeeven whenthe call was dismissed due to the error while accessing the voice mail (such asvoice mail configuration error or hop count exceeded).

CSCds82156 Confusing screen occurs on auto

upgrade when selecting

The screen was changed to be read more clearly.

publisher/subscriber is selected

Resolved Caveats

78-13493-02

Release Notes for Cisco CallManager Release 3.0(10)

Resolved Caveats

Resolved Caveats - Release 3.0(5a)

Table 7 lists and describes Caveats that were resolved in Cisco CallManager

Release 3.0(5a).

Note If you have an account with Cisco.com (Cisco Connection Online), you can

use the Bug Toolkit to find caveats of any severity for any release.

To access the Bug Toolkit, log on to http://www.cisco.com/support/bugtools.

Table 7 Cisco CallManager Release 3.0(5a) Resolved Caveats

DDTS Number Summary Explanation

CSCdp96950 CPU usage stays up to 100% with

svchost.exe.

CSCdr35751 Thisproblem occurswhen Call Forward

All is cleared from the user preference pages for a DN that is shared by multiple phones (that is, a multiline).

CSCdr40345 Errors are returned by the

Cisco CallManager User Administration web pages.

This was determined to be a Microsoft problem. Currently, a new version of tapisrv.dll fixes this problem.

When Call Forward All is cleared on a multiline, a reset is only sent down to one phone that shares the multiline, and the call forward lights are cleared on that phone only. The call forward is cleared for the specified DN, but the forward lights on all other phones will remain on, thus giving a false indication that the phone is still forwarded, when it really is not.

Theseerrors appearwhen the directorydoes not contain a completelisting of thedevices in the Cisco CallManager database. This occurs when the directory is first configured with a large number of devices to import from the database to the directory.

Release Notes for Cisco CallManager Release 3.0(10)

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Table 7 Cisco CallManager Release 3.0(5a) Resolved Caveats (continued)

DDTS Number Summary Explanation

CSCdr41614 DTMF digits are not propagated to

members of a conference.

When a DTMF digit is pressed when a phone is connected to a conference, the digit is dropped.

For example, if a ringing phone is added to a conference, and thephone is subsequently not answered and forwards to voice mail, there is no way to remove that party from the conference, orto exitor shutdown voice mail.

CSCdr42883 Memory leaks in the database occur as

a result of normal operation of the system.

DLLHost.exe as the executable grows in memory size as changes are made to the database via services orCisco CallManager Administration. If a long time elapses, the memory size will drop. However, if several services poll the database periodically, this may not occur.

CSCdr49680 When the Cisco Catalyst 6000 8 Port

Voice T1 and Services Module is reset while conferences are in progress, the

This occurs when the device re-registers with the Cisco CallManager, and the callers have not yet hung up the phones.

Cisco CallManager will not set up any more conferences.

CSCdr50642 After the initial installation, changing a

server name to an IP address will cause phones not to boot. Auto-registering

The reason they do not connect is that the configuration file still contains the server name.

phones will not connect to Cisco CallManager.

Resolved Caveats

78-13493-02

Release Notes for Cisco CallManager Release 3.0(10)

Resolved Caveats

Table 7 Cisco CallManager Release 3.0(5a) Resolved Caveats (continued)

DDTS Number Summary Explanation

CSCdr51675 When using the Cisco CallManager

Control Center web page, the services for a server do not appear when it is selected. The screen displays "A connection to the server could not be established."

This problem occurs under any of the following conditions:

• The server hosting the

Cisco CallManager Administration web pages cannot resolve the name or IP address of the target server.

• The target server is offline.

• The target server no longer exists,but it

is still configured in the Cisco CallManager Administration pages.

• The target server’s name in DNS does

not match the server’s machine name.

CSCdr57242 OutofBandwidthText is not on by

default.

A call from a Cisco IP Phone to another Cisco IP Phone gets a reorder tone intermittently. Nothing on the phone display indicates the reason. Further troubleshooting showed that the call was made between locations, and it was out of bandwidth. The Cisco IP Phone should have displayed the "Not Enough Bandwidth" message by default.

CSCdr68109 Cisco CallManager service does not

display in Windows 2000 services after subscriber installation.

The publisher and subscriber Cisco CallManager servers are installed. All the Cisco CallManager services appear in Windows 2000 services onthe subscriber after installation.

CSCdr75417 Backspace in Cisco IP Phone 7960 may

crash Cisco Call Manager.

While attempting to make an outgoing call from a Cisco IP Phone 7960, if the user presses the "BackSpace <<" quickly enough, it can intermittently cause a Cisco CallManager restart.

Release Notes for Cisco CallManager Release 3.0(10)

78-13493-02

Resolved Caveats

Table 7 Cisco CallManager Release 3.0(5a) Resolved Caveats (continued)

DDTS Number Summary Explanation

CSCdr78651 Ability topark call bydirectory number

is missing.

Modified park code allocation to use the same park code number when call park reversion occurred. This allows the parking party to repark the same call to the same park code in effect when call park reversion occurred.

CSCdr80088 Metalink import error message occurs. Reinstallation fixed the problem. CSCdr80095 Large number of File Does Not Exist

messages appear in event viewer.

Automated install was changed to include the following directory: C:\WINNT\Help\iisHelp

CSCdr92982 The Cisco Messaging Interface trace

will not create trace files after configuring TraceFile.

CSCdr93620 Databasemigration of Cisco uOne ports

from Cisco CallManager Release 2.4 to Release 3.0 fails.

The Cisco Messaging Interface service has to be stopped and started to create the new file.

The administrator must remove the VoiceMail DNs from NumPlan table when migrating from 2.4 to 3.0 in order to fix this problem.

CSCds09586 100% CPU utilization occurs on the

web server (inetinfo).

CSCds10242 Cisco IP Phone 7960 to NetMeeting

G.711 calls without MTP have poor audio quality.

This problem occurred when trying to set the Speed Dial on an administrator’s phone.

Callsfrom aMicrosoft NetMeetingclient to a Cisco 7960 IP phone result in poor audio quality heard on the Cisco IP Phone 7960 side of the conversation. If the 'i' button is pressed twice while the call is active, the RxSize shows up as 32, although it should be 20. This problem is not observed on Cisco IP PHone model 30 VIP or Cisco IP Phone model 12 SP+ phones.

CSCds14106 Cisco CallManager 3.0(2d) stops

responding after starting; it will not accept any connections.

Cisco CallManager may stop responding and stop accepting connections after starting up if a high number of route patterns are configured (greater than 300).

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Release Notes for Cisco CallManager Release 3.0(10)

Resolved Caveats

Table 7 Cisco CallManager Release 3.0(5a) Resolved Caveats (continued)

DDTS Number Summary Explanation

CSCds19447 No information about

Cisco AutoAttendant install exists in

The AutoAttendant Administrative Guide documents the information.

Cisco CallManager install documents.

CSCds21377 The Cisco CallManager service was up

but was not running. Looking at PerfMon statisticsshowed that the CPU utilization of Cisco CallManager was zero, but Cisco CallManager did show

During standard installation, an error occurred making the processing of Cisco CallManager shut down, but the CCM.exe service did not clear itself from memory.

as running.

CSCds26356 MGCP cannot do a one-to-one port

mapping with an IP phone.

Changes were made in Cisco CallManager code to support the Service Parameter flag MatchingCgpnWithAttendantFlag, though, for a large site, using this flag is not an optimal solution for call completion rate. With 1500 FXO ports, call completion rate could be reduced by 4. Cisco recommends to spend the initial configuration effort to use Partition and Calling Search Space. A combination ofthese two methods might be the optimal solution.

CSCds36692 Having in excess of 200 translation

patterns causes Cisco CallManager to

This has been fixed by increasing the timeout from 10 to 20 minutes.

take more than 10 minutes to initialize.

CSCds38023 Non-unique timer ID causes transfer

and hold to stop working.

After long periods, there was a chance that unique timer ID was no longer unique. This would cause various timers to fail. The problem was identified and fixed.

CSCds53566 Unable to unpause backup service in

MCS backup utility

Automated Install fixed this problem for Cisco CallManager 3.0(5a).

Release Notes for Cisco CallManager Release 3.0(10)

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Table 7 Cisco CallManager Release 3.0(5a) Resolved Caveats (continued)

DDTS Number Summary Explanation

CSCds67376 Auto install on 7820/22 locks up on

final reboot after upgrade.

When performing upgrades on the MCS7820or 7822,the serverwould lock up on the final reboot. This issue is resolved if Windows 2000 service pack 1 is installed prior to upgrading Cisco CallManager. The Cisco CallManager CD will now detect whether SP1 is installed and end the upgrade if it is not. SP1 will have to be installed before proceeding with the upgrade.

CSCds69615 SDL router services declared dead with

Cisco CallManager 3.0(5a).

The problem was caused by the network specific facility IE, which the Cisco CallManager could not handle correctly. The software has been amended.

CSCds71367 Automated installupgrade doesnotstop

Microsoft SNMP service.

CSCds76544 DBL trace files grow without bound if

number of minutes is not set.

MicrosoftSNMP service nowautomatically stopps prior to the upgrade.

This problem occurred when the time limit for trace is set to 0. Under these conditions, the trace file for the database layer is ignored.

Resolved Caveats

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Release Notes for Cisco CallManager Release 3.0(10)

Open Caveats

Open Caveats for Cisco CallManager Release 3.0(10)

Table 8 describes possible unexpected behaviors by Cisco CallManager Release

3.0(10). Unlessotherwise noted, these caveats apply to all Cisco CallManager 3.0 releases up to and including Cisco CallManager Release 3.0(10)

Note If you have an account with Cisco.com (Cisco Connection Online), you can

use the Bug Toolkit to find caveats of any severity for any release.

To access the Bug Toolkit, log on to http://www.cisco.com/support/bugtools.

Table 8 Open Caveats for Cisco CallManager Release 3.0(10)

DDTS number Description

CSCdr20726 H.323 phone does not receive progress tones during call setup.

Workaround: No workaround exists.

CSCdr25206 Line state server does not update the Cisco WebAttendant.

Workaround: Call the phone to update the phone status or go off-hookon the phone to update the status.

CSCdr28947c Transfers from Cisco uOne to invalid extensions by pressing * 8 leave the caller in

silence. Forexample, ifa user logs into amailbox, presses * 8 totransfer,and enters an invalid

extension, the transfer is attempted, but the user does not hear anything after the standard Cisco uOne prompt plays.

In this situation, the caller is on hold pending transfer completion. The transfer never completes because the extension was invalid, and reorder was returned to the uOne port. The Cisco uOne port does not recognize reorder, so no further action is taken. The caller is left on hold.

Workaround: The user can hang up the call and call the person directly. Always transfer calls through Cisco uOne using a valid extension.

Release Notes for Cisco CallManager Release 3.0(10)

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Open Caveats

Table 8 Open Caveats for Cisco CallManager Release 3.0(10) (continued)

DDTS number Description

CSCdr36331 Going from low bit rate to low bit rate, the wrong counter is sent from a transcoder.

The problem occurs when the system is configured, so a transcoder is invoked to transcode between two low-bit-rate codecs (for example, from a G.723 to a G.729).

Note Cisco CallManager Release 3.0 does not support the use of a

transcoder to support low-bit-rate to low-bit-rate transcoding.

When a transcoder is invoked to transcode between two low-bit-rate codecs, the transcoder consumes the internal resources of two transcoders, but only one transcoder is allocated.

As aresult, more transcoders are available tobe allocated in the system than there are internal transcoding resources to support them. When all available internal transcoding resources are in use, and another transcoder is allocated and begins transcoding, the voice quality on all calls going through that transcoder device degrades noticeably and, sometimes, severely.

Workaround: Cisco highly recommends that the system be carefully configured, so that transcoding between low-bit-rate codecs is not required.

No workaround exists for this problem other than limiting the number of calls through a given transcoder device by expanding the number of transcoders available.

Having at least twice as many transcoders available as there are calls that need them at any given time should eliminate this problem.

CSCdr36406 A <CmdArg>[Object Error]<noCmdArg>error messagereturns when a user is added

via the Cisco CallManager administration page. If users have been added to the system via private scripts, the directory may not allow

some userid name conflicts to occur but does not properly report the conflict. For example, a user with the userid of "jsmith@company.com" will conflict with the proposed userid of "jsmith.” This problem should not appear through normal usage of the product.

Workaround: Use a different userid for the new user or access the directory directly to delete the conflicting user.

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Release Notes for Cisco CallManager Release 3.0(10)

Open Caveats

Table 8 Open Caveats for Cisco CallManager Release 3.0(10) (continued)

DDTS number Description

CSCdr39403 Database notification does not work in certain situations. Updates made from the

Cisco CallManager administration page are registered but not reflected in the MIB tables untilthe SNMP data collector or Cisco CallManager (depending on thetype of update) is restarted.

In Cisco CallManager clusters, changes to global values in a cluster environment appear on the MIB table that is local to the change but not in all MIB tables throughout the cluster. Updates will only appear on the MIB table that is local to the change, with the following exceptions:

• When a time, region, or any static item is deleted, no MIB tables reflects the

change.

• When groups and regions are added, no MIB tables reflects the change.

Workaround: Restart the SNMP data collector or Cisco CallManager to display updated values in the MIB tables. If a Cisco CallManager cluster is involved, you must restart all SNMP data collectors to show consistent values in the MIB tables throughout the cluster.

Examples (local): To remedy the two exceptions to local MIB table updating

• When deleting a time, region, or any static item, restart the SNMP data collector

for the local Cisco CallManager installation to see the update reflected in the MIB table.

• When adding groups and regions to a Cisco CallManager cluster, restart the

SNMP data collector, which will help to update the MIB table.

In Cisco CallManager clusters, changes to global values in a cluster environmentwill not be reflected in all the MIB tables. You must restart all SNMP data collectors to show consistent values in the MIB tables throughout the cluster.

Examples (cluster):

• When adding or deleting multiline extensions of an existing telephone, you must

restart the Cisco CallManager system associated with that particular phone to activate the change in the MIB table for phone extensions.

• When changing the primary Cisco CallManager name and description, you must

restart Cisco CallManager to see the changes in the Primary MIB table. If the update involves a Cisco CallManager cluster, you must restart all Cisco CallManagers in the cluster to see the changes reflected in all the tables.

Release Notes for Cisco CallManager Release 3.0(10)

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Open Caveats

Table 8 Open Caveats for Cisco CallManager Release 3.0(10) (continued)

DDTS number Description

CSCdr39493 You cannot assign the same extension to a Cisco Catalyst 6000 24 Port FXS Analog

Interface Module and a Cisco IP phone. Workaround: No workaround exists. For Cisco CallManager Release 3.0, only

MGCP gateways (VG200s) allow FXS ports to share the same phone number with a Cisco IP phone. This release does not support shared-line capability for other analog gateways in this release.

CSCdr41623 When a port on a Cisco Unicast Conference Bridge is conferenced back to itself, a

feedback loop is created in the conference bridge, and all participants experience audio feedback. Even if all phones involved in the conference hang up, the conference bridge still has a feedback loop because two or more ports of the conference bridge are conferenced together, and neither has disconnect supervision.

Workaround: You must perform a conference bridge reset to clear the conference.

CSCdr43111 Call only forwards once if route point does not have forward on no answer.

Workaround: Configure a forward on no answer destination for 3000 to point to some arbitrary other phone (i.e., 1006); then, you will no longer experience the problem.

CSCdr48076 Cisco IP Phone 7960 transfer button causes malfunction of Resume button.

Workaround: The workaround is for caller A to go on and off hook and then press the EndCall softkey. This will enable the Resume softkey.

CSCdr53720 Transfer from Cisco uOne to busy phone without forwarding does not complete.

Workaround: Have phones forward on busy to voice mail.

CSCdr54928 Cisco CallManager stops using Cisco Catalyst 4000 conference bridge.

Workaround: No workaround exists.

CSCdr55953 SNMP requires Cisco CallManager service to be restarted for phone

addition/deletion. Workaround: After you add or remove an extension from a phone, you must restart

the Cisco CallManager service for SNMP agent to report the new information, so User Tracking can discover the changes.

CSCdr57791 Users cannot join MeetMe conference if one number is used instead of a range.

Workaround: Configure a pattern for the MeetMe number. This allows the users from other Cisco CallManagers to use the MeetMe number.

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Release Notes for Cisco CallManager Release 3.0(10)

Open Caveats

Table 8 Open Caveats for Cisco CallManager Release 3.0(10) (continued)

DDTS number Description

CSCdr77184 Call park numbers do not recycle through configured range.

Workaround: Go to Feature > Call Park, select a range, and click Update; or create a new range.

CSCdr80075 A need exists for the Cisco CallManager to check the assignment of lines and

speed-dial keys for errors. Workaround: Put all lines at the top of the button template (before speed dials) or

update the phone load to version P003H300 or later.

CSCdr80638 Locations do not recognize a transcoder correctly.

Workaround: No workaround exists.

CSCdr80728 AVVID: Automated install CD does not load Cisco Media Convergence Server 7835

(MCS7835) without locking up. Workaround: Update the server BIOS.

CSCdr81135 Devices cannot be associated to user using Netscape; Javascript error displays.

Using Netscape 4.7 or 4.73 on different PCs, go to Global Directory, choose user, press Associate Devices, and go to User Device Assignment screen. When you check a device box, at the bottom of the browser, it displays “Javascript error: Type 'Javascript:' into Location for details.” When you press update, the device does not get associated with the user.

Workaround: Use Microsoft Internet Explorer 5.0.

CSCdr85945 Incorrect help definitions appear for Hold service parameters.

• HoldType — Determines whether the hold light flashes more rapidly for the user

who placed a call on hold when two different phones share the same directory number. Default is still F.

• ToneOnHoldTime — Determines the interval between tones when a call is on

hold. Default is 10 seconds, and the value range is 3 to 99999.

Workaround: Use the preceding definitions instead of the definitions in the Cisco CallManager Administration Guide and online help.

CSCdr97481 Line button does not answer call on Cisco IP Phone model 30 VIP/12 SP+ with call

pickup. Workaround: Use the hookflash to retrieve the call.

Release Notes for Cisco CallManager Release 3.0(10)

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Open Caveats

Table 8 Open Caveats for Cisco CallManager Release 3.0(10) (continued)

DDTS number Description

CSCds09623 The scroll bar does not appear on Device/Phone list page.

Workaround: The Administration web pages are designed for a minimum display resolution of 800 x 600. This release does not support lower resolutions.

CSCds12355 Cisco CallManager reboot causes no-answer condition in random Cisco uOne in

cluster. Workaround: Whenever the primary Cisco CallManager is rebooted, after the

primary Cisco CallManager is active, stop and start “uTel” and any other dependant services.

CSCds14138 AVVID: A need exists for the automated install to allow reinstall option.

Workaround: You may have to wipe the disk completely to get the install to work. Do this by downloading the Compaq System Erase Utility from Compaq.com and erasing the machine completely.

CSCds18680 Users cannot set URL for plug ins.

Workaround: Install the plug in again on the first server. URLs will be set back again.

CSCds20133 Call Forward Back fails when Cisco CallManager attempts to use unavailable

Catalyst 4000 Access Gateway Module Call Forward Back resource. Workaround: In the Admin/GUI page, under the conference bridge page, set the

number of parties per ad hoc conference to the number of streams that a DSP on the Catalyst 4000 Access Gateway Module provided.

CSCds28204 AVVID: Call Forward No Answer and Call Forward Back does not use device Call

Search Space when forwarding. Workaround: Add the Call Search Space to the Call Forward No Answer and Call

Forward Back numbers.

CSCds34785 SQL server passwords cannot be changed.

Workaround: Refer to the Installation Guide instructions for changing the SQLsvc and the Cisco CallManager administration user IDs.

CSCds36697 Users cannot delete database service from service parameters configuration page.

Workaround: See CSCds34596 in this document for a way to remove the server from the cluster if this is the desired end result.

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Release Notes for Cisco CallManager Release 3.0(10)

Open Caveats

Table 8 Open Caveats for Cisco CallManager Release 3.0(10) (continued)

DDTS number Description

CSCds42397 Terminal services do not function.

Workaround: This is a Microsoft limitation.

CSCds42397 Terminal Services are nonfunctional.

Workaround: This is a Microsoft limitation.

CSCds46274 Cisco IP Phone 7960 user on G.729 call hears hiss after digit during IVR prompt.

Workaround: No workaround exists.

CSCds48200 Missing Disconnected, Established & TransferEnd in conference-transfer scenario.

Workaround: Avoid the scenario in which one party of the call is doing consult transfer and other party from the same call is performing consult conference.

CSCds48216 Missing DisconnEv, EstablishedEv & ConferenceEnd if conference PNC transfer.

Workaround: Avoid cases of starting as a consult transfer and invoking consult conference without completing the transfer first or vice versa. If you start an operation, finish it, and then perform next operation.

CSCds50413 Missing Disconnected, Established & TransferEnd in conference transfer scenario.

Workaround: No workaround exists.

CSCds50626 STIBOOT caused an exception c0000006H in module MSVBVM50.DLL at 0137.

Workaround: Do not remove the media during the installation. If the media is removed, restart the install.

CSCds50763 Spurious NewCall is created when a redirect is done following an unhold state.

Workaround: No workaround exists for either Cisco IP Phone model 12 SP+ or Cisco IP Phone model 30 VIP; however,this operations works on the Cisco IP Phone 7900 family.

CSCds50786 Users must create conference parent call before sending out conferenced events.

Workaround: Microsoft will not fix this bug until Service Pack 3 of Windows2000; therefore, to work around this problem, you must configure the multiprocessor machine to use only one of the processors on that machine.

CSCds55389 Backup installation starts after the Cisco CallManager installation is exited.

Workaround:This works as designed.Even if the install is exited, the backup utility needs to be configured (or server chosen as target).

Release Notes for Cisco CallManager Release 3.0(10)

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Open Caveats

Table 8 Open Caveats for Cisco CallManager Release 3.0(10) (continued)

DDTS number Description

CSCds55942 AVVID: Call produces cumulative feedback when conferencing back to itself.

Workaround: Avoid conferencing a call back on itself.

CSCds59268 When Call Forward No Answer is configured on a line with partition, the calls

forward to Call Forward No Answer. Workaround: To continue using the Personal Assistant feature, the following

configurationcan be used as a workaround until this problem is fixed. Using setup as example, configure the calling search space PA to has partition PA only. Phone1 with DN 2007 has calling search space of PA; then, it can only call phone3; so, when phone1 dials 2003, phone3 (Personal Assistant) will receive the call.

CSCds62385 Cisco CallManager sends alerting before connect while in progress state.

Workaround: No workaround exists for this problem.

CSCds63434 CALL INIT: User cannot successfully place international calls when using

Cisco Softphone. Workaround: Remove the OFFNET option on a international call dialing pattern;

then, you receive 10 seconds of silence before placing the call. Decreasing T302 also decreases the time the dial tone plays or time waiting for an interdigit timeout.

CSCds67113 Cisco IP phone does not forward Network File System (NFS) datagrams for packet

sizes larger than 11832 bytes. Workaround: Configure the network port to match the speed of the access port.

CSCds67777 Blind transfer cannot complete successfully.

Workaround: No workaround exists.

CSCds75317 A lineRedirect() call back to calling party causes problems.

Workaround: Do not redirect the call back to the caller, which should not happen under normal circumstances

CSCds79206 Request exists for capability to hardcode speed and duplex on Cisco IP Phone 7960.

Workaround: No workaround exists.

CSCds79401 AVVID: Audio is heard through the handset when using the headset on Cisco IP

Phone 7960 Workaround: No workaround exists.

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Release Notes for Cisco CallManager Release 3.0(10)

Open Caveats

Table 8 Open Caveats for Cisco CallManager Release 3.0(10) (continued)

DDTS number Description

CSCds80198 Call pickup does not pick up a call even when line is Call Forward All.

Workaround: No workaround exists.

CSCds84446 AVVID: Volume from Cisco Access Digital Trunk Gateway DT-24+ to Cisco uOne

is too low to hear voice mail. Workaround: No workaround exists.

CSCds88617 GWY_ERR_C80ERR_RESOURCEUNAVAILABLE is reported from Cisco Access

Digital Trunk Gateway DT-24+. Workaround: Contact the TACfor the Cisco Access Digital Trunk GatewayDT-24+

load that will fix this issue.

CSCds88657 Gatekeeper calls cause memory loss and stay up after being closed.

Workaround: Place calls at a slower rate if using SimClient or other test software. This defect should not occur during "normal,” non-automated-calling scenarios.

CSCdt02575 SMDI sends no or wrong info on transfer from Octel.

Workaround: No workaround exists.

CSCdt04394 Timer set to 0 does not disable the timer.

Workaround: Configure Call Forward No Answer to route calls to a voice-mail system or to an attendant.

CSCdt08062 SNMP incorrectly reports registered phone and gateway counts.

Workaround: No workaround exists.

CSCdt10505 When phone1 is forwarded to Cisco AutoAttendant, phone2 never transfers to Call

Forward No Answer destination. Workaround: Assign the first DID to the route point or use a translation pattern to

reroute the call.

CSCdt11416 Conference master can transfer the ability to add participants.

Workaround: No workaround exists.

CSCdt13722 Cisco WebAttendant screen does not display call-forwarding information.

Workaround: No workaround exists.

Release Notes for Cisco CallManager Release 3.0(10)

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Open Caveats

Table 8 Open Caveats for Cisco CallManager Release 3.0(10) (continued)

DDTS number Description

CSCdt17567 Conference master drops from conference while adding 24th party into the

conference. Workaround: No workaround exists.

CSCdt20517 Calls placed on IP phones show translated No.

Workaround: The problem does not occur when no translation is done, but if dial translations are required, no workaround exists.

CSCdt21522 User cannot make more than 20 729-711 transcodings with Voice Activity Detection

(VAD) disabled. Workaround: Set PreferedG711MillesecondPacketSize = 20msec

PreferedG729MillesecondPacketSize = 20msec PreferedG723MillesecondPacketSize = 30msec SilenceSupressionSystemWide = True and False.

CSCdt25949 DB Error (objTraceList) = 1542 undefined error displays.

Workaround: No workaround exists.

CSCdt26108 User cannot open two lines on one Computer Telephony Integration (CTI) port.

Workaround: Configure the Cisco CallManager to have only one line per CTI port device.

CSCdt27464 Documents for Call Forward Answer do not mention special case of CSS set to

<none>. Workaround: When the Call Forward All button or Call Forward from the

Cisco CallManager user administration are used, if the Calling Search Space for Call Forward All is set to <none>, the Calling Search Space that is used for Call Forward All (CFA) is the Search Space on the Line and the phone, not the Search Space that is configured for Call Forward All, which is <none> in this case. In the context of the Call Forward All Calling Search Space, <none> does not mean the NULL Calling Search Space, but rather means the combination of the line and phone Calling Search Space for the device initiating the Call Forward All.

CSCdt28706 Phones stop playing ringback after OLC.

Workaround: No workaround exists.

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Release Notes for Cisco CallManager Release 3.0(10)

Open Caveats

Table 8 Open Caveats for Cisco CallManager Release 3.0(10) (continued)

DDTS number Description

CSCdt29275 Cisco CallManager 3.0(5a) upgrades reset enterprise parameter URLs to default.

Workaround: After the upgrade, change the URLs to the values that existed prior to the upgrade.

CSCdt30332 Cisco Messaging Interface stops after Cisco CallManager 3.0(7) upgrades.

Workaround: This is not an error. A blank VoiceMailDN is an invalidconfiguration. If using partitions and Calling Search Spaces when configuring CMI, verify that the same partition applies to both the CMI partition and the route pattern assigned to the third-party voice-mail system.

For example: Route Pattern 17050 Partition vm

.....

VoiceMailDn 17050 VoiceMailPartition vm

CSCdt30584 Cisco Messaging Interface does not start.

Workaround:This is notan error. A blank VoiceMailDN is an invalid configuration. If using partitions and Calling Search Spaces when configuring CMI, verify that the same partition applies to both the CMI partition and the route pattern assigned to the third-party voice-mail system.

For example: Route Pattern 17050 Partition vm

.....

VoiceMailDn 17050 VoiceMailPartition vm

CSCdt37112 No call progress on intercluster trunk transfer.

Workaround: No workaround exists.

Release Notes for Cisco CallManager Release 3.0(10)

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Open Caveats

Table 8 Open Caveats for Cisco CallManager Release 3.0(10) (continued)

DDTS number Description

CSCdt40012 DE 30+ loses D Channel under stress.

Workaround: No workaround exists.

CSCdt40683 Cisco Messaging Interface partition must match route partition when configuring

Cisco Messaging Interface. Workaround:If youare using partitions and calling search spaces,when configuring

CMI, verify that the same partition applies to both the CMI partition, and the route pattern assigned to the third-party voicemail system.

Example: Route Pattern 17050 Partition vm

.....

VoiceMailDn 17050 VoiceMailPartition vm

CSCdt44000 Call detail records are intermittently not written locally.

Workaround: No workaround exists.

CSCdt44611 Cisco WebAttendant Line State Server LSS is not correct when TCD starts.

Workaround: Take any phones that have the line state as not present off hook and put them back on hook. Any line state change will update the Cisco WebAttendant directory area.

CSCdt45118 Abnormally high memory usage occurs by SQL server.

Workaround: Turn off the BAT and ART tools; then, restart the Cisco CallManager.

CSCdt45861 Failed SetupTransfer request incorrectly modifies existing calls.

Workaround: The application should not be calling lineSetupTransfer() in this scenario.

CSCdt48558 A need exists to dynamically add route points for Cisco WebAttendant.

Workaround: No workaround exists.

CSCdt50317 Cisco CallManager 3.0(7) call detail records do not move from subscriber to

publisher. Workaround: No workaround exists.

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Release Notes for Cisco CallManager Release 3.0(10)

Open Caveats

Table 8 Open Caveats for Cisco CallManager Release 3.0(10) (continued)

DDTS number Description

CSCdt50317 Cisco CallManager 3.0(7) Call Detail Records do not nove from subscriber to

sublisher. Workaround: No workaround exists.

CSCdt52841 Cisco WebAttendant documentation calls for read access to the wausers share, but

change access is required to open the database. Workaround: Allow change access to the wausers share.

CSCdt53938 Upgrade does not put BINs in nondefault TFTPPATH.

Workaround: Two known workarounds exist.

1) Upgrade the primary TFTP server first

2) Place the device loads on the primary TFTP server before upgrading any of the other clusters.

CSCdt54310 Call Detail Records are written incorrectly when digit manipulation is performed on

Route List. Workaround: Perform digit manipulation on the Route Pattern. This may cause

other ill effects, such as causing the Placed Calls directory on the Cisco IP phone to not include the correct number.

CSCdt57230 Cisco CallManager upgrade adds extra ProcessNode for the same

Cisco CallManager. Workaround: After adding the machine to a domain, the customer must change the

name of the server in the Cisco CallManager Admin web pages.

CSCdt57230 Cisco CallManager upgrade adds extra ProcessNode for the same

Cisco CallManager. Workaround: No workaround exists.

CSCdt57270 Publisher and or subscriber servers have difficulty with different passwords.

Workaround: Use the same administrator password for the publisher and all subscriber servers.

CSCdt62091 Directory number entries remain in database.

Workaround: Assign the desired directory number to a phone; then, remove the directory numberfrom the phone. The directory number record will be removedfrom the database.

Release Notes for Cisco CallManager Release 3.0(10)

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Open Caveats

Table 8 Open Caveats for Cisco CallManager Release 3.0(10) (continued)

DDTS number Description

CSCdt62208 Cisco IP Phone 7960 reports two missed calls if unanswered.

Workaround: Mask the problem by increasing the CallManager T301 timer so that the ringout time is greater than the PSTN ringout time.

CSCdt62292 Call from PSTN to an undefined directory number records 0 in CDR.

Workaround: No workaround exists.

CSCdt64163 User cannot delete partition from Cisco Callmanager.

Workaround: Contact TAC.

CSCdt67002 User may experience an installation error where the file stiview.exe is in use.

Workaround: No workaround exists.

CSCdt67550 To change system server from a name to IP requires user to restart of the TFTP

service. Workaround: Go to System > Se rve r in CallManager Administration, change the

server name to its IP address. Then go to Service > Control Center, and stop and start the Cisco TFTP server.

CSCdt67779 If more than 100 Call Detail Records (CDRs) are written per the defined interval, the

process stops after the first 100 and waits for the next timed interval. Workaround: Shorten the defined time interval.

CSCdt67779 Periodic CDR push stops, although more CDRs have yet to be pushed.

Workaround: Shorten the defined time interval.

CSCdt69770 Pilot number does not support redundancy.

Workaround: No workaround exists.

CSCdt69873 Corporate directory does not exist intermittently in the Cisco IP Phone 7960.

Workaround: No workaround exists.

CSCdt73651 Cisco WebAttendant cannot log in when lines are not contiguous on phone.

Workaround: Configure lines on Cisco IP Phones so that they are contiguous.

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Release Notes for Cisco CallManager Release 3.0(10)

Open Caveats

Table 8 Open Caveats for Cisco CallManager Release 3.0(10) (continued)

DDTS number Description

CSCdt73926 CDR CallID is reset with Cisco CallManager restart.

Workaround: If Cisco CallManager must be restarted, extract CDRs before restarting Cisco CallManager. Otherwise, relate records will need to be determined by examination of the time and date of the record.

CSCdt76403 CDR records are incorrect when recording conference calls.

Workaround: No workaround exists.

CSCdt86164 Cisco Access Digital Trunk Gateway DT-24+ power cycle causes a call to fail.

Workaround: Reset the Cisco Access Digital Trunk Gateway DT-24+ device.

CSCdt87371 Transfer fails after system is online for a couple of days.

Workaround: Reboot system.

CSCdt91509 A need exists for the dialing digits to exceed 24.

Workaround: Decrease the number of digits in the route pattern, so the dialed digits equal less than 24.

CSCdt94640 Cisco CallManager Release 3.0(8) does not permit the configuration of any ports of

slot 6 of a 3660 router configured for Media Gateway Control Protocol (MGCP) if ports of another slot have been configured.

Workaround: No workaround exists.

CSCdt95739 Caller ID overwrites a call-parked number.

Workaround: No workaround exists.

CSCdt95871 Display IE (callerid) calling party number is appended to name.

Workaround: No workaround exists.

CSCdu01040 With G729 codec, Unity never detects silence.

Workaround: No workaround exists.

CSCdu01246 Dial tone persists even after key is entered on Cisco IP SoftPhone.

Workaround: Use 9.!# pattern.

CSCdu04443 Cisco CallManager fails to respond to Simple Network Management Protocol

(SNMP) query of ccmGlobalInfo. Workaround: No workaround exists.

Release Notes for Cisco CallManager Release 3.0(10)

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Open Caveats

Table 8 Open Caveats for Cisco CallManager Release 3.0(10) (continued)

DDTS number Description

CSCdu06412 Cisco CallManager incorrectly interprets the disconnect cause.

Workaround: Use the route group that chooses local gateway.

CSCdu08950 Unchecking the run H.225 on every node still has location leaks.

Workaround: No workaround exists.

CSCdu10456 Transfer succeeds after first party drops.

Workaround: No workaround exists.

CSCdu13985 Race condition exists when observer is removed at same time call is idled.

Workaround: No workaround exists.

CSCdu14950 Octel voice-mail outcall ports lock up.

Workaround: Reset gateway.

CSCdu17141 Call from callpark cannot be retrieved.

Workaround: No workaround exists.

CSCdu18827 A need exists for Cisco CallManager to support leading display character for Digital

Multiplex System (DMS) protocol. Workaround: Forthe direction of IP phones to Nortel phones only, the display field

on the line configuration for phones can be set up with a leading space that will fix the problem in one direction. For the other direction, currently no way exists to remove the extra, initial character from the display.

CSCdu18892 When the publisher is down, call forward can be configured from the phone, which

should not be possible. Workaround: No workaround exists.

CSCdu19175 MWI does not work when phone is off line.

Workaround:Have all the phones in one partitionand havethe Calling Search Space (CSS) for the voice mailbox have this partition as the first selection in its selection criteria.

CSCdu20075 Cisco WebAttendant fails to install on Cisco CallManager Release 3.0(9).

Workaround: Use a Cisco WebAttendant install from Callmanager 3.0(7).

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Release Notes for Cisco CallManager Release 3.0(10)

Open Caveats

Table 8 Open Caveats for Cisco CallManager Release 3.0(10) (continued)

DDTS number Description

CSCdu21141 A lineAnswer returns SUCCESS, but state does not change.

Workaround:Use blind transfer or consult transfer instead of arbitrary transfer.

CSCdu21447 Cisco CallManager subscriber does not refresh database upon network recovery.

Workaround: Stop and start the Cisco CallManager service on the recovered Cisco CallManager.

CSCdu22012 Call forward from Cisco CallManager Admin allows user to enter an invalid number.

Workaround: No workaround exists.

CSCdu23382 Route filters do not display in exported route plan reports.

Workaround: No workaround exists.

CSCdu27800 Cisco WebAttendant 3.0(3.42) is installed, and user cannot uninstall previous

version. Workaround: Manually remove previous Cisco WebAttendant directories,

shortcuts, and registry entries.

CSCdu42536 Windows2000 appears to freeze when installing on some IBM xSeries 330s, but it is

actually just installing slowly. Workaround: You can wait for about an hour for the install of Windows 2000 to

complete. You can also select F8 upon boot up and choose Enable Boot Logging. Problem is not consistently reproduceable.

CSCdu47169 “EnterpriseWideData” appears under service parameters.

This service parameter option appears when performing a new install with Cisco CallManager Release 3.0(10). When upgrading from a previous version to Cisco CallManager Release 3.0(10), this option does not appear.

Workaround: New install: No workaround exists. Upgrade install: This issue does not occur.

Release Notes for Cisco CallManager Release 3.0(10)

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Table 8 Open Caveats for Cisco CallManager Release 3.0(10) (continued)

DDTS number Description

CSCdu52827 Network time protocol service hangs.

Workaround: Perform the following steps if you experience an issue with the Network time protocol service:

Step 1 Right click My Network Places. Step 2 Click Properties. Step 3 Right click Local Area Connection. Step 4 Click Properties. Step 5 Choose Internet Protocol (TCP/IP). Step 6 Click Properties. Step 7 Click Advanced. Step 8 Click OK.

Open Caveats

Note The key to this workaround is clicking the OK button in

Step 8, even though you may think you have solved nothing by performing this workaround.

CSCdu54108 Cisco WebAttendant does not start if WAUSERS share is down.

Workaround: Your server has to fail back before your Cisco WebAttendant will work properly.

CSCdu57794 If you have region names containing more than 32 characters, upgrading to

Cisco CallManager 3.0(10) fails. Workaround:Before you upgrade to Cisco CallManager Release 3.0(10), reduce

region name value length to less than 32 characters. If the upgrade has already completed, reduce region names to a value less than 32

characters and reboot your Cisco CallManager.

Release Notes for Cisco CallManager Release 3.0(10)

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Documentation Updates

Table 8 Open Caveats for Cisco CallManager Release 3.0(10) (continued)

DDTS number Description

CMTerminals -- Firmware

CSCdr53488 Cisco IP Phone 7960 did not work after a Cisco CallManager was stopped and then

restarted after about a 30 minute interval. Workaround: Using the **#** reset sequence on the phone brings it back into

operation.

CSCdr55189 Cisco IP Phone 7960 takes 7min to work if pvid of tele not equal to pvid of CM.

Workaround: No workaround exists.

CSCdt40012 DE 30+ loses D Channel under stress

Workaround: No workaround exists.

CSCdu44028 Cisco IP Phone 7960 causes slow response when connected to a 10MB NIC card.

This problem only occurs when the PC port is running at a different speed from the SW port.

Workaround: No workaround exists.

Documentation Updates

This section contains the latest documentation updates for Release 3.0 of the Cisco CallManager, and the latest service parameters that were not included in Release 3.0(5) of the Cisco CallManager documentation. Included in these updates are any changes or late-breaking information that occurred after production of the Release 3.0 Cisco CallManager Administration Guide, ConfiguringRemote Serviceability for Cisco CallManager Release3.0, and/orthe online help for theCisco CallManager application, as wellas any information that was omitted from the Release 3.0 documents.

Release Notes for Cisco CallManager Release 3.0(10)

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New Service Parameters

Table 9 contains new Cisco CallManager service parameters, with descriptions,

that were not included in the Release 3.0(5) Cisco CallManager Administration Guide or the online help for the Cisco CallManager application.

Table 9 Cisco CallManager Service Parameter Updates

ParamName Values Description

CcmPriorityClass Default: 0 CcmPriorityClass = 0:

Cisco CallManager process runs in normal priority class.

CcmPriorityClass = 1: Cisco CallManager process switches between normal and high priority class every second.

CcmPriorityClass = 2: Cisco CallManager process runs in high priority class.

CTINewCallAcce ptTimeout

Default: 4 (seconds) Specifies timeout interval. Timer ensures

that, for calls made into CTI ports and CTI route points, the calls are not suspended, so that callers hear only silence; ifthe CTI applicationcontrolling the CTI ports/route points does not handle the call.

After the Cisco CallManager notifies the application (using JTAPI/TAPI) of an incoming call at a CTI port or CTI route point, the Cisco CallManager waits for a configurable time for the application to handle the call (as in accept, answer, redirect, or disconnect). If the application does not respond within the set time, Cisco CallManager forwards the call to the call forward busy number configured for the CTI port or CTI route point. If no call forward busy is configured, caller receives a fast busy tone.

Documentation Updates

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Release Notes for Cisco CallManager Release 3.0(10)

Documentation Updates

Table 9 Cisco CallManager Service Parameter Updates

ParamName Values Description

CTIRequestTimeoutDefault: 5 (seconds) Specifies timeout interval. Timer ensures

responses to CTI requests are generated for situations where network or remote Cisco CallManager node problems prevent the normal processing of the CTI requests.

This timer services the following specific CTI requests:

• LINE_CALL_INITIATE_REQUEST

• CALL_ACCEPT_REQUEST

• CALL_ANSWER_REQUEST

• CALL_BLIND_TRANSFER_REQUE

• CALL_DISCONNECT_REQUEST

• CALL_HOLD_REQUEST

• CALL_RETRIEVE_REQUEST

• CALL_SETUP_CONFERENCE_REQ

UEST

• CALL_SETUP_TRANSFER_REQUE

DtSilenceFlag Default: F Designates whether silence plays. When

this flag is set, the digital gateway does not play silence after receiving the Alert message. This may enable a full duplex path before the Connect message is received on ISDN calls.

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Documentation Updates

Table 9 Cisco CallManager Service Parameter Updates

ParamName Values Description

IpTosCm2Cm Default: 3 Controls class of service of IP traffic and

signals between Cisco CallManager to Cisco CallManager.

Note The following list

shows that the valid value for IpTosCm2Cm is between 0 and 7 and is represented as follows:

0 = routine 1 = priority 2 = immediate 3 = flash 4 = flashOver 5 = critical 6 = internet 7 = network

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Release Notes for Cisco CallManager Release 3.0(10)

Documentation Updates

Table 9 Cisco CallManager Service Parameter Updates

ParamName Values Description

IpTosCm2Dvce Default: 3 Controls class of service of IP traffic and

signals between Cisco CallManager to device.

Controls class of service of IP traffic and signals between Cisco CallManager to Cisco CallManager.

Note The following list

shows the valid value for IpTosCm2Dvce is between 0 and 7 and is represented as follows:

0 = routine 1 = priority 2 = immediate 3 = flash 4 = flashOver 5 = critical 6 = internet 7 = network

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Table 9 Cisco CallManager Service Parameter Updates

ParamName Values Description

MaxCTI Connections

Default: 400 Designates the maximum number of CTI

connections. Cisco CallManager allowsa maximum number of CTI connections. Typically, each CTI application (or instance of the application) has a single CTI connection to the Cisco CallManager; for example, each Softphone instance has a single CTI connection to the Cisco CallManager. This limit on the number of CTI connections is independent ofthe number of CTI devices that the application can control.

MaxStationsInitPe rSecond

Default: 10 Designates throttling the number of

phones allowed to concurrently register with Cisco CallManager without being queued. Parameter as an integer value ranges usually between 5 and 15.

Documentation Updates

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Note Ifthe performancevalue isset

too high, phone registrations could slow the Cisco CallManager real-time response. If set too low, the total time for a large group of phones to register will be slow.

Release Notes for Cisco CallManager Release 3.0(10)

Documentation Updates

Table 9 Cisco CallManager Service Parameter Updates

ParamName Values Description

NumberingPlanInfoDefault: 1 Gives some control over the ISDN

Numbering Plan Information field on the Called Party Number. This control that is available for H.323 calls and ISDN calls has the following characteristics:

• If set to 0: disabled

• If set to 1: a check determines what

the ISDN Type of Number on the called party information element is. If the Type of Number is set to UNKNOWN, the Numbering Plan Information is also set to UNKNOWN.

• If set to 2: The Numbering Plan

Information is set to a PRIVATE PLAN, and the Type of Numberis set to UNKNOWN.

ReorderRouteList Default: F Specifies when set to true that devices

that have the same selection order in a route group, and are associated with a route list, are re-ordered when a call is placed using the associated route list.

StopRoutingOnOu tOfBandwidthFlag

Default: F Specifies when set to true, that if a call

being routed through a route list detects the associated “cause” during the release of the call, no re-routing to the next device in the route list is attempted and the call is released with the associated cause.

Release Notes for Cisco CallManager Release 3.0(10)

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Documentation Updates

Table 9 Cisco CallManager Service Parameter Updates

ParamName Values Description

StopRoutingOnUn allocatedNumberF lag

Default: F Specifies when set to true, that if a call

StopRoutingOnUs erBusyFlag

Default: F Specifies when set to true, that if a call

TosBitPosition Default: 3 Allows setting a bit between bit 0 and bit

4 along with IPTOS settings to make it compatible with Cisco DIFF-SERV (Differentiated Service).

VoiceMailMaximu mHopCount

Default: 12 Used together with

AdvancedCallForwardHopFlag, allows the Cisco CallManager to select the next available voicemail port by skipping the busy or unregistered voicemail ports.

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Note Set

VoiceMailMaximu mHopCount to the number of voice-mail ports in the system.

Release Notes for Cisco CallManager Release 3.0(10)

Documentation Updates

Service Parameters

Table 10 contains new Cisco CallManager service parameters, with descriptions,

that were not included in the Release 3.0 Cisco CallManager Administration Guide or the online help for the Cisco CallManager application.

Caution Do not modify any defaults or settings of the following parameters

without the assistance of the Cisco Technical Assistance Center (TAC).

Table 10 Cisco CallManager Service Parameters Not Included in Release 3.0 Documentation

ParamName Description

EnableSNMP This parameter enables the collection of SNMP data from the

Cisco CallManager.

EnableStatistics This parameter enables or disables collection of performance monitor statistics

by the Cisco CallManager.

Table 11 contains new Cisco Messaging Interface (CMI) service parameter

definitions that were not included in the Release 3.0 Cisco CallManager Administration Guide or the online help for the Cisco CallManager application.

Caution Do not modify any defaults or settings of the following parameters

without the assistance of the Cisco Technical Assistance Center (TAC).

Release Notes for Cisco CallManager Release 3.0(10)

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Documentation Updates

Table 11 CMI Service Parameters Not Included in Release 3.0 Documentation

ParamName Description

BackupCallManagerName Thisparameter definesthe names of the Cisco CallManagers thatare

going to be used for the CMI backup. You can use either the name of a Cisco CallManager or its IP address.

BaudRate Cisco CMI connects to the voice mail system via an ETA/TIA-232

connection. This parameter defines that connection. Recommended default value: 9600

Note Many voice mail systems can be

configured to use different baud rates, but the one shown here will frequently be correct.

CallManagerName This parameter definesthe names of the Cisco CallManagers thatare

going to be used for the CMI primary. You can use either the name of a Cisco CallManager or its IP address.

DataBits CMI connects to the voice mail system via an ETA/TIA-232

connection. This parameter defines that connection. Recommended default value: 7

DialingPlan This parameter is one of four that are required by CMI to register an

intercept for the voice mail system with which CMI is going to work.

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Note Small systems without a

complex dialing plan usually only need the VoiceMailDn parameter. The remaining parameters, DialingPlan, RouteFilter, and VoiceMailPartition, will default to empty strings.

Release Notes for Cisco CallManager Release 3.0(10)

Documentation Updates

Table 11 CMI Service Parameters Not Included in Release 3.0 Documentation (continued)

ParamName Description

InputDnSignificantDigits This parameter is designed to accommodate the differences between

voice mail mailbox numbers and DNs. If aLegacy voicemail system has mailbox numbers thatare longer than the DNs on thesystem, this parameter can be used to strip the most significant digits. The numeric valueof this parameterindicates how manydigits should be used.

Note No provision exists for stripping

digits other than leading ones.

Recommended default value: 10

KeepAliveDn For most voice mail systems, a value of F is acceptable for a string

parameter. However, some Octel systems periodically send an invalidDN specificallyfor the purpose of verifying that the attached Cisco CallManager isfunctioning properly. In this case, you can turn off ValidateDns if you know the DN that the Octel system will use as a keepalive. By programming that DN into the KeepAliveDn parameter, you will ensure that the invalid DN message is returned to the voice mail system when needed.

OutputDnFormat Use this parameter to format the DNs sent to the voice mail system.

Most numbers passed to the voice mail system are formatted using this parameter.

Default value: %010s

OutputExternalFormat Use this parameter is to format the DNs sent to the voice mail

system. Calling party DNs that are seven digits or longer are formatted using this parameter.

Default value: %010s

Release Notes for Cisco CallManager Release 3.0(10)

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Documentation Updates

Table 11 CMI Service Parameters Not Included in Release 3.0 Documentation (continued)

ParamName Description

Parity Cisco CMI connects to the voice mail system via an EIA/TIA-232

connection. This parameter defines that connection. Recommended default value: Even

Note The parity settings can be None,

Even, Odd, Mark, or Space. Settings are usually Even and None, with Mark and Space rarely being used. Just using the firstcharacter ofthe parity name also works.

RouteFilter CMI requires this parameter is one of four required to register an

intercept for the voice mail system with which CMI is going to work.

Note Small systems without a

complex dialing plan usually only need the VoiceMailDn parameter. The remaining parameters, DialingPlan, RouteFilter, and VoiceMailPartition, will default to empty strings.

SerialPort Cisco CMI connects to the voice mail system via an EIA/TIA-232

connection. This parameter defines that connection. Recommended default value: COM1

Note The SerialPort name should be

the same name that you see in Device Manager under NT.

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Documentation Updates

Table 11 CMI Service Parameters Not Included in Release 3.0 Documentation (continued)

ParamName Description

SsapiKeepAliveInterval During normal operations, CMI will be attached to a

Cisco CallManager. When this is the case, CMI sends a keepalive message to the Cisco CallManager at the rate specified by this numeric parameter.

Default value: 30 seconds

Caution Do not change this parameter

from the default value unless directed by the Cisco Technical Assistance Center (TAC).

StopBits Cisco CMI connects to the voice mail system via an EIA/TIA-232

connection. This parameter defines that connection. Recommended default value: 1

Release Notes for Cisco CallManager Release 3.0(10)

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Documentation Updates

Table 11 CMI Service Parameters Not Included in Release 3.0 Documentation (continued)

ParamName Description

ValidateDns When CMI receives incoming lamp commands from the voice-mail

system, it normally validates theDN against the NumPlan table. This is an attempt to verify that the DN matches an existing DN known to Cisco CallManager. If the DN is not found in NumPlan, an invalid DN message is sent to the voice mailbox.

Default value: T

Note On a system with a lot of traffic

to and from the voice mail system, you may choose to skip thisvalidation process bysetting the ValidateDns parameter default to F.

VoiceMailPartition CMI requires this parameter is one of four required by to register an

intercept for the voice mail system with which CMI is going to work.

Server Name Change

Change the CiscoWorks2000 server name by editing the SAenvproperties.ini file manually,then restarting the Cisco Syslog Collector service.In future releases,an administrative interface will be available for this purpose.

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Note Small systems without a

complex dialing plan usually only need the VoiceMailDn parameter. The remaining parameters, DialingPlan, RouteFilter, and VoiceMailPartition will default to empty strings.

Release Notes for Cisco CallManager Release 3.0(10)

Documentation Updates

Running Show Tech

To run show tech correctly, use this example to construct your command:

show -f output.txt -v -w480 db

The example given in the Show Command chapter of Configuring Remote Serviceability for Cisco CallManager 3.0 (page 3-2) lacks a space before “db.”

Changes

This section contains changes that have occurred since the original release of the Cisco CallManager Administration Guide Release 3.0. These changes do not currently appear in the Release 3.0 Cisco CallManager Administration Guide or the online help for the Cisco CallManager application.

Default Value Changed for

SdlTraceTotalNumFiles is a service parameter for the Cisco CallManager service type. The default has been changed to 250. This is the correct default for this service parameter.

Omissions

This section contains lists of service parameters for the Cisco CallManager that were not included in the initial production of the Release 3.0 Cisco CallManager Administration Guide and online help for the Cisco CallManager application. A later release of the document will define these parameters.

Caution Do not modify any of the defaults or settings of the following

parameters without the assistance of the Cisco TechnicalAssistance Center (TAC).

SdlTraceTotalNumFiles

Service Parameter

Release Notes for Cisco CallManager Release 3.0(10)

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Cisco CallManager Service Parameters

The following list contains the service parameters, which can be configured for the Cisco CallManager service type, that were omitted from the Release 3.0 Cisco CallManager Administration Guide and online help for the Cisco CallManager application:

• AlwaysUsePrimeLine

• CallAcceptTimer

• CallerId

• CgpnScreeningIndicator

• CtiApplicationHeartBeatTime

• DeviceStatusPollInterval_msec

• DialPlanPath

• EnableSNMP

• EnableStatistics

• FlashHookDuration_msec

• GatekeeperRefresh

• H225BlockSetupDestination

• MaxDaResponseTimeoutErrorCount

• MaxNumberOf723Calls

• MGCPConnectTime

• MGCPRespTimeout

• MGCPTimeout

• RASInboundLRQFlag

• RASOutboundLRQFlag

• SdlListeningPort

• SdlTraceDataFlags

• SdlTraceDataSize

• SdlTraceFilePath

• SdlTraceFlag

Documentation Updates

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Release Notes for Cisco CallManager Release 3.0(10)

Documentation Updates

• SdlTraceTypeFlags

• SendingCompleteIndicator

• ToneOnCallForward

• TypeOfCalledNumberForH225Devices

• VoiceMail

Cisco TFTP Service Parameters

The following list contains the service parameters, which can be configured for the Cisco TFTP service type, that were omitted from the Release 3.0 Cisco CallManager Administration Guide and online help for the Cisco CallManager application:

• AlternateFileLocation1

• AlternateFileLocation2

• AlternateFileLocation3

• AlternateFileLocation4

• AlternateFileLocation5

• AlternateFileLocation6

• AlternateFileLocation7

• AlternateFileLocation8

• AlternateFileLocation9

• AlternateFileLocation10

Cisco Messaging Interface Service Parameters

The following list contains the service parameters, which can be configured for the Cisco Messaging Interface (CMI) service type, that were omitted from the Release 3.0 Cisco CallManager Administration Guide and online help for the Cisco CallManager application.

• BackupCallManagerName

• BaudRate

• CallManagerName

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• DataBits

• DialingPlan

• InputDnSignificantDigits

• KeepAliveDn

• OutputDnFormat

• OutputExternalFormat

• Parity

• RouteFilter

• SsapKeepAliveInterval

• StopBits

• ValidateDns

• VoiceMailParition

Cisco IP Voice Media Streaming Service Parameters

The following list contains the service parameters, which can be configured for the Cisco IP Voice Media Streaming service type, that were omitted from the Release 3.0 Cisco CallManager Administration Guide and online help for the Cisco CallManager application:

• CFB:CallCount

• CFB:RunFlag

• MTP:CallCount

Documentation Updates

Cisco Enterprise Service Parameters

The following list contains the service parameters, which can be configured for the Cisco Enterprise service type, that were omitted from the Release 3.0 Cisco CallManager Administration Guide and Online Help:

• DBL:DatabaseVersion

• MessageWaitingDirn

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Release Notes for Cisco CallManager Release 3.0(10)

Obtaining Documentation

Errors

This section contains any errors contained in the Cisco CallManager Administration Guide for Release 3.0 and/or the online help for the

Cisco CallManager application. The upcoming release of the document and online help application will correct these errors.

Incorrect Name of

MwiSearchSpace

The name of the Cisco Messaging Interface (CMI) service parameter appears incorrectly in the documentationand onlinehelp application.The parameter name should be MwiSearchSpace. The documentation is also missing a description of the value to be entered. The value to enter for MwiSearchSpace is a colon-separated list of partition names. For example, dallas01:dallas02:dallas03, where dallas01, dallas02, and dallas03 are names of partitions.

Service Parameter

Incorrect Definition for HoldType and ToneOnHoldTime

The definitions for the Cisco CallManager HoldType and ToneOnHoldTime service parameters are incorrect in the Cisco CallManager Administration Guide and online help for Cisco CallManager Release 3.0. The correct definitions are as follows:

• HoldType — Determines whether the hold light flashes more rapidly for the

user who placed a call on hold in the case where two different phones share the same directory number. The default value is still F.

• ToneOnHoldTime — Determines the time interval between tones when a call

is on hold. The default is 10 seconds, and the value range is 3 to 99999.

Obtaining Documentation

100

The following sections provide sources for obtaining documentation from Cisco Systems.

Release Notes for Cisco CallManager Release 3.0(10)

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Cisco Systems CallManager Release 3.0 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Introduction

System Requirements

Determining the Software Version

Related Documentation

New and Changed Information

New Software Features for Release 3.0(10)

Backup Utility

Important Notes for Release 3.0(10)

Compatibility Matrix

Service Parameters

New Software Features in Release 3.0(9)

User Interface Enhancement

Service Parameters

New Software Features in Release 3.0(8)

Strong Encryption

Global Call ID

New Software Features in Release 3.0(7)

Important Notes for Release 3.0(7)

Service Parameter Restart Conditions

New Software Features in Release 3.0(6)

Tech Prefixes

Service Parameter

Important Notes for Release 3.0(6)

New Hardware and Software Features in Release 3.0(5a)

TAPI 2.1 and JTAPI 1.2 Service Providers

Multicluster Scalability and ITU-T H.323 Enhancements

Cisco VG200 FXO Hookflash Support

AMIS-A Support

User Interface Enhancements

Important Notes for Release 3.0(5a)

Computer Telephony Integration

BAT Reinstallation

IOS Version

Intercluster Trunk Configuration

Cisco CallManager Integration with Corporate LDAP Directories

Resolved Caveats

Resolved Caveats - Release 3.0(10)

Resolved Caveats - Release 3.0(9)

Resolved Caveats - Release 3.0(8)

Resolved Caveats - Release 3.0(7)

Resolved Caveats - Release 3.0(6)

Resolved Caveats - Release 3.0(5a)

Open Caveats

Documentation Updates

New Service Parameters

Service Parameters

Server Name Change

Running Show Tech

Changes

Omissions

Cisco TFTP Service Parameters

Cisco Messaging Interface Service Parameters

Cisco IP Voice Media Streaming Service Parameters

Cisco Enterprise Service Parameters

Obtaining Documentation

Errors

Incorrect Definition for HoldType and ToneOnHoldTime