Cisco CallManager 7920 Phone Manual

Phone Guide

Cisco Wireless
IP Phone 7920 for
Cisco CallManager

INCLUDING LICENSE AND WARRANTY

Corporate Headquarters

Cisco Systems, Inc.
170 West T as m an Drive
San Jose, CA 95134-1706 USA
http://www.cisco.com
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800 553-NE TS (6387)

Fax: [phone]
Custom er Or d er Number: DO C-781456 4=

Text Part Nu mber: 78-14564-03

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Cisco Wireless IP Phone 7920 for Cisco CallM anager

Copyright © 2004 Cisco Systems, In c. All rig hts reserv ed.

Contents

CHAPTER

CHAPTER

1 Getting Started 1

How to Use this Guide 2
Safety and Performanc e I nf ormation 4
Battery Safe ty Notices 6
Accessories for the Cisco Wireless IP Phone

7920

9

Installing the Batt e ry 10
Charging th e Phone Batte ry 12

2 Overview of th e Ci sco Wireless

IP Phone 7920

15

Power i ng On the Phon e 18
Main Screen and Display Indicators 19

Cisco Wireless IP Phone 7920 for Cisco CallManager iii

Shortcut Keys for Phon e F unctions 20
Documen t Conventions 22
Using th e Phone Menus 23
Setting th e LEAP Usernam e and Pass word 24

Setting t he Username or Password 24

Entering and Editing Text 25

CHAPTER

CHAPTER

3 Basic Call Handling 27

Placing Calls 27
Answerin g and Ending Calls 29
Muting Calls 29
Adjusting the Speaker Volume 30
Placing Calls on Hold 31
Transferring Calls 32
Making Conferen ce Calls 33
Making Meet-Me Conference Calls 34
Forwarding Your Calls t o Another Numb er 35

4 Using Advanced Call Features 37

Parki n g and Retri eving Parked Calls 37

CHAPTER

CHAPTER

Redirecting a Ringing Call to Your Phone By Using
Call PickUp

38

Understa nding Share d Li nes 39

5 Using the Phone Book and

Speed Dial Features

41

Using th e Phone Book 41
Adding or Changing Entries in the Phone Book 42
Configuring Speed Dial Hot Keys 45

6 Using Voice M essaging and

Call History Logs

49

Playing Voice Messages 49
Viewing an d Placing Call s f rom the Call His t ory

iv 78-14564-03

Menu

50

CHAPTER

CHAPTER

7 Using and Ch anging Profiles 53

Options for Pr ofile Settings 54
Configuring Profiles 55

8 Customiz in g Phone Settings and

Viewing Phone Status

59

Change Phone Settings 59

Changing R in g Tone Settings 60
Changi ng Phone Di splay Setti ngs 61
Changi ng Phone Access Settings 62

Viewing Ph one Status 64

Cisco One-Year Limited Hardware Warranty
Terms

65

Cisco Wireless IP Phone 7920 for Cisco CallManager v

vi 78-14564-03

CHAPTER

1

Getting Started

Before using your Cisco Wireless IP Phone 7920,
make sure t hat the follo wi ng ite ms are in the b ox:

• Cisco Wireless IP Phone 7920

• Standard battery

• Power supply

• Cisco Wireless IP Phone 7920 Guide

• Regulatory Compliance and Safety Information

for the Cisco Wireless I P Phone 792 0

• Cisco Wireless IP Phone 7920 Accessory Guide

Inform your system administrator or supplier if any
items a r e m i ss in g .

Note The radio fr equenc y (RF) for this ph one is

configured for a specific regulatory domain.
If you use this phone outside of its regulatory
domain, the phone wil l no t f uncti on
properly, and you might violate loc al
regula tio n s.

Cisco Wireless IP Phone 7920 for Cisco CallManager 1

How to Use this Guide

This guide provides you with an overview of the
features that are available on your phone. For
information about common tas ks, r efer to the
following table. Contact your system administrator if
you have problems or n eed more i nformatio n about
your phone.

If you want to... Then...

Review safety
information

Install the battery

Charge the battery

Use your phone

Set LEAP password

Understand the
phone screen

See the “Safety and Performance
Information” section on page 4.

See the “Installing the Battery”
section on page 10.

See the “Charging the Phone
Battery” section on p age 12.

Start with the “Overview of the
Cisco Wireless IP Phone 7920”
section on page 15.

See the “Setting LEAP Password”
section on page 24.

See the “Main Screen and Display
Indicators” sec tion on page 19.

Make calls

Change the
speaker volume

2 78-14564-03

See the “Placing Calls” section on
page 27.

See the “Adjusti ng th e Speak er
Volume” section on page 30.

If you want to... Then...

Getting Started

Put calls on hold

Transfer calls

Mute calls

Make conference
calls

Listen to voice
messages

Set up speed dial

See the “Placing Calls on Hold”
section on page 31.

See the “Transferring Calls”
section on page 32.

See the “Muting Calls” section on
page 29.

See the “Making Conference
Calls” section on page 33.

See the “Playing Voice Messages ”
section on page 49.

See the “Configuring Speed Dial
Hot Keys” section on page 45.

Lock and unlock
the phone

Choose ring types
for different
conditions

Set up a personal
phone book

Change ring tones

Change phone
display settings

Get info r mation
about phone
accessories

See the “Changing Phone A ccess
Settings” section on page 62

See the “Configuring Pr ofi les”
section on page 55.

See the “Using th e Phone B ook”
section on page 41.

See the “Changing Ring Tone
Settings” section on page 60.

See the “Changing Phone Display
Settings” section on page 61.

See the “A ccessori es f or the Ci sco
Wireless IP Phone 79 20” sec tion
on page 9.

Cisco Wireless IP Phone 7920 for Cisco CallManager 3

Safety and Performance Information

Before installing and using your phone Cisco Wireless
IP Phone 7920 r ead th e foll owing sa fet y not ices.

Warning

Warning

This warning symbol means danger. You
are in a situation that could cause bodily
injury. Before you work on any equipment,
be aware of the hazards involved with
electrical circuitry and be familiar with
standard practices for p reventing
accidents. Use the statement number
provided at the end of each warning to
locate its translation in the translated
safety warnings that accompanied this
device.

Read the installation instructions before
connecting the system to the power
source.

Warning

4 78-14564-03

This equipment will n ot be able to access
emergency services during a power
outage because of reliance on utility
power for normal op eration. Alternative
arrangements should be made for access
to emergency se rvices. A ccess to

Getting Started

emergency services can be affected by
any call-barring function of this
equipment.

Warning

Warning

The use of the Cisco Wireless IP
Phone 7920 in hazardo us environments
such as areas where high levels of
explosive gas ma y b e present is not
recommended. C heck with the site safety
engineer before using any type of wireless
device in such a n environm ent.

The plug-socket comb ination must be
accessible at all times, because it serves
as the main disconnecting device.

Warning

This product requires short-circuit
(overcurrent) protection, to be provided as
part of the building installation. Install
only in accordance with n ational and
local wiring regulations.

Cisco Wireless IP Phone 7920 for Cisco CallManager 5

Battery Safety Notices

These battery safety notices apply to the batteries that
are approved by the Cisco Wireless IP Phone 79 20
manufacturer.

Warning

Warning

There is the danger of explosion if the
battery is replaced incorrectly. Replace
the battery only with the same or
equivalent type recom mended b y the
manufacturer. Dispose of used batteries
according to the m anufacturer’s
instructions.

Do not dispose of the battery pack in fire or
water. The battery may explode if placed
in the fire.

Caution The battery pack is intended for use only

with this device.

Caution Do not disassemble, crush, puncture, or

incinerate the battery pack.

6 78-14564-03

Getting Started

Caution To avoid ris k of fire, burn s, or damage to

your battery pack, do not allow a metal
object to touch the battery contacts.

Caution Handle a damaged or leaking battery with

extreme care. If you come in contact with
the electrolyte, wash the exposed area
with soap and water. If the electrolyte has
come in contact with the eye, flush the eye
with water for 15 minutes and seek
medical a tte ntion .

Caution Do not charge the battery pack if the

ambient temperature exceeds 104 degrees
Fahren hei t (40 de gree s Cel sius ).

Caution Do not expose the battery pack to high

storage temperatures (above 140 degre es
Fahren hei t, 60 d e gre es C e ls iu s).

Cisco Wireless IP Phone 7920 for Cisco CallManager 7

Caution When disc ard ing a batte ry pa ck, c ont act

your local waste disposal provider
regarding local restrictions on the disposal
or recycling of batteries.

Caution To obtain a replacement battery, contact

your local dealer. Use only the batteries
that have a Cisco part number.

Standard battery—CP-BATT-7920-STD
Exten ded use ba tt er y —CP- BATT-7920-EXT

Caution Only use the Cisco power supply that was

provided with your phone. If you need to
replace your power supply , refer to the list of
Cisco part numbers.

North America—CP-PWR-7920-NA
Central Europe—CP-PWR-7920-CE
United Kingdom—CP-PWR-7920-UK
China—CP-PWR-7920-CN
Japan—CP-PWR-7920-JP

To see translations of the warnings that appear in this
publication, refe r to the Regulatory Compliance and

Safety Information for the Cisco Wireless
IP Phone 7920 documen t that accompanied this

product.

8 78-14564-03

Getting Started

Accessories for the Cisco Wireless
IP Phone 7920

The following ph one acces sories are availabl e for
your phone:

• Standard and extended batt eries

• Power supplies fo r variou s region s

• Desktop charger

• Standard wired earphone

• Carrying cases

For a complete list of accessories, refer to the
Cisco Wireless IP Phone 7920 Accessory Guide that is
included in the phone box.

Cisco Wireless IP Phone 7920 for Cisco CallManager 9

Installing the Battery

You must install and charge the battery before you
can use the Cis co Wireles s IP P hone 792 0. To install
or remove the battery, follow these steps.

1. To install the battery, insert the battery catches
(as shown in Figure 1-1) in the c orrespondi ng
slots at the bott om of th e Cisco Wireles s
IP Phone 79 20. Ma ke sure that the metal
contacts on the battery and the phone are facing
each other.

2. Press the battery to the body of the phone until it
locks into p lace.

3. To remove the battery, press down on the locking
catch, then l ift and remove th e batt ery.

10 78-14564-03

Getting Started

Figure 1-1 Installing and Removing the Battery

1

79675

3

2

2

1 Locking catch—Press to release the battery.
2 Catches—Insert these into the slots near the

bottom of the p hone at batt ery in stall ation .

3 Metal co nta ct— Matc h the c ont act on the

battery t o th e contact on t he phone.

Cisco Wireless IP Phone 7920 for Cisco CallManager 11

Charging the Phone Battery

The Cisco Wireless IP Phone 7920 is powe red by a
rechargeable battery. To charge the battery, follow
these steps:

1. Connect the cable from the power supply to the
outlet in t he phone .

2. Connect the power supply to an AC wall outlet as
shown in Figure 1-2.

If the phone is turned off, the screen displays the
message, “Battery Charging.” When the battery
is charged, “Charging C omplete ” dis plays.

If the phone i s tur ne d on, th e batter y indic ator
bar blinks and disp lays the curr ent po wer le vel.
When the batter y is charged, th e indi cator bar
stops blinking .

3. When the battery is fully charged, disconnect the
charger from the phone, and u nplug the po wer
cord from t he AC w all out let.

12 78-14564-03

Figure 1-2 Chargi ng t he Phone Battery

3

DEF

6

2

MNO

ABC

1

4

GHI

7

PQRS

9

5

JKL

WXYZ

8

#

TUV

0

0

2

9

7

Getting Started

79676

Tips

• The phone detects when t he bat tery power l evel
is low and displays the warning message,
“Battery Low” with the warning tone specified in
your profile.

Cisco Wireless IP Phone 7920 for Cisco CallManager 13

• The standard battery requires about 3.5 hours to
become fully charged and provides up to 3.5
hours of active se rvice t ime or 21 hour s of
standby time.

• The extended batt ery provide s up t o 4.25 hou rs
of active service time or 30 hours of standby time.
The battery becomes fully charged in about 4.5
hours. For more inform ation about charging t he
battery , refer to the “Desktop Charger” section in
the Cisco Wireless IP Phone 7920 Access ory
Guide.

14 78-14564-03

CHAPTER

2

Overview of the
Cisco Wireless IP Phone 7920

The Cisco Wireless IP P hone 7920 pr ovides th e
following feature s:

• Wireless access to your cor porate phon e
extension and phone services

• Multiline appearances

• Up to eight spee d dial hot k eys

• Caller ID for incoming calls

• Call handling features such as forward, transfer,

hold, call par k, conf erenc e, ca ll pic kup , and
group pickup

• Softkey access to menus an d your pe rsonal
phone book

• Choice of pro files f or pe rsonal use

Figure 2-1 on page 16 shows the Cisco Wireless
IP Phone 7920. T he callo ut t able d escri bes the
functions of the keys on the phone.

Cisco Wireless IP Phone 7920 for Cisco CallManager 15

Figure 2-1 Cisco Wireless IP Phone 7920

1

2

3

4

1
4
7

PQRS

2

ABC

5

JKL

8

TUV

0

3

DEF

6

MNOGHI

9

WXYZ

#

7920

1
5

6

7

74962

16 78-14564-03

Overview of the CiscoWireless IP Phone 7920

1

or

Left and right softkeys—Activates the
item in the label abo ve the s oftke y.

2 Answer/Send (green) key—Answers a

call or dials a number.

3 Number keys (0-9)—Use these to enter

1

numbers and characters.
Number keys (2-9)—Use these to

ABC

2

activate Speed Dial hot keys.

4 Asterisk (*) key—Toggles between ring

and vibrate mode.
Toggles between upper and lower cas e.

See the “Entering and Edit ing Text”
section on page 25.

5 Arrow key—Moves from on e funct ion

to another. This guide uses these
directional arrows , , , or .

6 Power/End (red) key—Turns the phone

on or off, silences a ringing call, or ends
a connected call. See the “Answering
and Ending Calls” section on page 29.

7 Pound (#) key—Toggles between

#

locking and unl ocking t he keypad.
Allows you to access special characters

when you are entering text.

Cisco Wireless IP Phone 7920 for Cisco CallManager 17

Powering On the Phone

To turn the phone on, press and hold the key for
two to three se conds . The phone au thenti c ates, th en
associates with a wireless access point, and connects
to the IP tel ephony ne two rk. In a Cis co Light
Extensible Au the nt ication Pr otocol (L EAP )
environment, you might have to set the LEAP
password. See the “Setting t he LE AP Us ername and
Password” section on page 24 for more information.

After connec ting to the net work, the phone di splays
the main screen, as shown in Figure 2-2. The phone is
in standby mode and is ready to place or receive calls.
The signal icon in the upper r ight c orner s hows t he
strength of the si gnal betw een the access point an d
your phone. Y our phone must have an adequate signal
before you can place or receive call s. The icon displays
six vertical bars for a strong signal. If the icon displays
fewer than three bars, the signal is weak.

Tips

• When the phone receives a weak signal, the
phone displays this warning message, “Weak
signal detected” and sends a warning tone or
vibration as speci fied in you r active profile. See
the “Configuring Profiles” section on page 55 for
more information.

• To secure your p hone, yo u can ac tivate a ph one
lock password. See the “ Changing Phon e Ac cess
Settings” section on page 62 for more
information.

18 78-14564-03

Overview of the CiscoWireless IP Phone 7920

Main Screen and Display Indicators

Figure 2-2 shows the i cons that di splay in the main
screen in standby mode.

Figure 2-2 Main Screen

1 Battery icon —Shows leve l of c harge in batte ry
2 Vibration icon—Indicates vibration mode
3 Key lock icon—I ndic ates ke ypad is loc ked
4 Signal icon—Shows degree of signal strength
5 Extension numbe rs—I denti fy eac h pho ne lin e
6 Right softkey labe l—D isplays th e idle s oftke y

(PhBook) or, during a call, displ ays a fe ature

7 Left softkey label—Displays Menu or a feature

option during a ca ll

8 Welcome message—Shows modifiable message

Cisco Wireless IP Phone 7920 for Cisco CallManager 19

Shortcut Keys for Phone Functions

The phone keypad provides the following shortcuts to
frequently used funct ions.

Shortcut
Key Function Notes

Locks or

#

unlocks the
phone
keypad

Press and hold t he key.
The icon displays at the
top of the Main screen.

Press and hold the key to

#

#

toggle key lock off. The
screen displays the “Keylock
Off?” prompt, t hen pre ss
OK. The icon
disappears.

Toggles
between
ringing and
vibrating
mode

Press and hold t he key.
The screen displays
“Vibration On” and the
icon appears at the top. The
phone does not ring i n

20 78-14564-03

vibrating mode.
To switch back to the ring

mode, press and hold the
key. The screen displays
“Vibration Off,” and the
icon disappears.

The defaul t se tt ing i s “r ing
mode.”

Overview of the CiscoWireless IP Phone 7920

Shortcut
Key Function Notes

1

2

ABC

2–9

Accesses
voice
messaging

Accesses
the speaker
volume
adjustment

Activates
the speed
dial
number

Press and release the key .

1

The phone connects to your
voice messaging system.

Press and release the
arrow on the navigation key
to access the sp eaker volume
adjustment screen. Increase
the volume b y press ing or
decr eas e th e v olu m e b y
pressing .

Press and hold one o f the
numeric ke ys (2 –9 ) fo r th e
speed dial number that you
want to use.

Tips

• To make the phone vibrate and ri ng, use the
Profiles menu. Se e the “ Op tions for Pr ofile
Settings” section on page 54 for information.

• T o acces s the volume adjustment when you are on
line 2, you must pr ess twice.

Related Topics

• Playing Voice Messages, page 49

• Adjusting the Speaker Volume, page 30

• Configuring Speed Dial Hot Keys, page 45

Cisco Wireless IP Phone 7920 for Cisco CallManager 21

Document Conventions

To simplify the in structions f or us ing phone feat ures
and for changing phone se ttings, this guid e uses the
following conventions and terms.

Action Keys Navigati on In struct ions in This Gui de

Using or

softkey s

with labels

Using the
or arrows

Using the
or arrows

Using the

When you must press the so ftk ey f or a
menu, feature, or acti on l abel, t his
guide states: Press (softkey label).

Example: Press PhBook
To move left or right between menu

tabs or softkey labels, this guide states:
Use or to switc h t o (i tem name ).

Example: Use or to sw itc h t o th e

Directory

To move up or down between menu
options or l ist i tems, th is guide s t ates:
Scroll to (item name).

Example: Scroll to Speed Dial

When you must press the “Select”
“Select”
softkey

Using menus
and options

22 78-14564-03

softkey to use a menu option or item

that you have highlighted , this guid e

states: Select (item name).

Example: Select Speed Dial

To advance t hrough s everal menu

options, the guide states: Choose Menu

> (menu option) > (me nu option )

Example: Choose Menu > Direc tory >

Phone Book > Speed Dial

Overview of the CiscoWireless IP Phone 7920

Using the Phone Menus

The phone menus provide access to phone features
and settings. Wh en you pre ss Menu, the name of th e
first menu displays on your phone screen with a set of
overlapping tabs for t he ot her p hone menus.

To ac cess a specific menu, press or until you see
the desired menu name, such as Directory . Press Select
(by using ). Use or to scroll between the
menu options.

To c hoose a me nu op tion, s uch as Speed Dial in the
Directory menu, scroll to Speed Dial and press Select.

This table l ists refere nce infor mation for t he phone
menus.

Menu Section in Phone Guid e

Directory “Using the Phone Book and

Speed Dial Features” section on
page 41.

Messages “Playing Voice Messages”

section on page 49.

Call History “Viewing and Placing Calls

from the Call History Menu”
section on page 50.

Profiles “Using and Changing Profil es”

Services This menu is not available.

Cisco Wireless IP Phone 7920 for Cisco CallManager 23

section on page 53.

Menu Section i n Phone Guide

Phone Settings “Custo mizing Pho ne Se tti ngs

and Viewing Phone Status”
section on page 59.

Network Config “Setting the LEAP Username

and Password” section on
page 24.

Your system administrator can
provide you with i nformati on
about network configuration
settings.

Setting the LEAP Username and
Password

When powering on your phone for the first time, you
might need to set your LEAP user name and password.
Your administ rator can pr ovid e LEA P in formation .

You must ac cess the Network C onfigur atio n menu
and navigate to the 802.1 1b Confi guration opt ions.
Use the following steps to set your username and
password.

Setting the Username or Password

1. Press Menu, then press or until you see t he

Network Config menu, and press Select.

2. Scroll to 802.11b Configuration and press Select.

3. Scroll to LEAP and press Select.

24 78-14564-03

Overview of the CiscoWireless IP Phone 7920

4. Scroll to Userna me or Password and press Select.

5. Press Edit and enter your username or password.

See the “E ntering and Edi tin g Text” section on
page 25, for assistance.

Note The LEAP password e ntry ca n be up t o

32 characters.

6. Press OK to confirm th e changes, the n press Back
several times to return to the main screen.

Entering and Editing Text

You can enter character s, numbers, and special
characters for pass words and phone b ook ent ries.
When you press a n umeric key on the keypad, each
press moves to another character choice.

If you want to... Then...

Enter characters

Enter numbers

Press the numeric key once to
enter the first character. Press it
twice to enter the sec ond
character or press it three times to
enter the third character.

Press the nu meric ke y four times

Cisco Wireless IP Phone 7920 for Cisco CallManager 25

to enter the number.

If you want to... Then...

Delete the las t
character

Delete the entire
string

Use upper case
characters

Enter a space

Enter special
characters and
symbols

Press Clear once to delete the last
character or number in the string.

Press and hold Clear to delete the
entire text or numbe r str ing.

Press to switch between
uppercase and lowercase. or

appears on the right corner

of the screen to indicate the case.
Press or to enter a s pa ce

betw een ch ara cter s.
Press . Doing so displ ays t he

#

symbol table, as shown in
Figure 2-3 . Use , , , or
to select the desired symbol . Press
Use to insert the symbol into text.

Cancel editing
mode

Figure 2-3 Symbol Table

Press Back as needed to retur n to
the menu option or main scr een.

26 78-14564-03

CHAPTER

3

Basic Call Handling

Basic call-handling tasks such as placing, answering,
transferring, and conferencing calls are available to
most phone users.

Placing Calls

If you want to... Then...

Dial a phone
number

Delete the last digit
dialed

Place the call

Place the call on a
secondary line

Enter the phone number using the
numerical keys.

Press Clear to delete the l ast
dialed digit.

To delete the entire dialed
number, pres s and hol d Clear.

After dialing, press (green key)
to place your call.

Before or after dialing the number ,
press to change t o anothe r line

Redial the last
dialed number

Cisco Wireless IP Phone 7920 for Cisco CallManager 27

and press to make the call.
Press to switch t o Redial, then

press Redial to ma ke the cal l.

If you want to... Then...

Redial a number
from the list of
previously placed
calls

Dial a phone
number from your
phone book

Speed dial a phone
number using a
Speed Dial hot key

Press to display the list. Scroll
to the desir ed phone n umb er and
press to make the call.

The previous ly p laced calls list
contains 10 r ecords .

Press PhBook and scroll to the
desired entr y. Press to dial the
number.

See the “Using th e Phone B ook”
section on page 41 for more
information.

Press and hold (2-9) for the

2

ABC

Speed Dial number that you want
to use. The pho ne displays and
dials the number stored for that
hot key.

See the “Configuring Speed Dial
Hot Keys” secti on on page 45.

Place a call when
another call is
active

Press Hold to hold the active call,
then press or to switch to
New Call and press i t. Dial,
redial, or spe ed di al a n umber.

Tips

• If you make a mistake whil e en tering a p hone
number, press Clear to erase one or more digits.

• To redial the las t numbe r, you can als o p ress
two times.

28 78-14564-03

Basic Call Handling

Answering and Ending Calls

If you want to... Then...

Answer a call

Press and release (green key) to
connect to the incoming call.

Silence the ring
for an incoming
call

Press (red key) t o si lence the
ringing. The call continues silently,
then for wa rds to t he no answer
target, such as voice messaging or
another phone.

End the call

Choose EndCall or (red key) to
hang up.

Muting Calls

To turn off t he mic rophone on your phon e, you can
use the M ute fe atur e.

If you want to... Then...

Mute the call

Cancel the mute

Cisco Wireless IP Phone 7920 for Cisco CallManager 29

During a call, press MuteOn. The
label changes to MuteOff.

Press MuteOff. The label changes
to MuteOn.

Adjusting the Speaker Volume

If you want to... Then...

Change the volume
during a call

Change the volume
for your calls

Adjust the volu me

Press to adjust the speaker
volume for a cal l on li ne 1. Pres s

twice for a call on l ine 2.

Press or until you see Volume
and press it t o s tart adjustin g the
speaker volume .

Increase the volu me by pres sing
or decrease the volume by
pressing as shown i n
Figure 3-1. Volume set tin g
remains until you po wer of f the
phone.

Tip

To maint ain the spe aker volum e adj ust ment afte r
powering off the phone, see the “Change the speaker
volume for the active profi le” sect ion on page 57 .

Figure 3-1 Adjusting the Speaker Volume

30 78-14564-03

Basic Call Handling

Placing Calls on Hold

You can have only one active call at a time, s o you
must place calls on ho ld whi le you answer anoth er
call.

If you want to... Then...

Place a call on
hold

Resume a held call

Choose between
two connected
calls

During a connected call, press
Hold. The label changes to
Resume.

Press Resume to reconnect to a
holding call.

Scroll between diff er ent cal l s t hat
are displayed on the screen. See
Figure 3-1.

Tip

Avoid putting a conference call on Hold because
activating Hold usually generates music.

Cisco Wireless IP Phone 7920 for Cisco CallManager 31

Transferring Calls

You can tr ansfer a conne cted call er t o anothe r party
by using the T ransfer f eature. The target is the number
that receives the transferred call.

If you want to... Then...

Transfer a call
without talking to
the transfer
recipient

Talk to the transfer
recipient before
transferring the
call

During a call, pr ess or to
switch to Trnsfer and press it.
Enter the tar get pho ne numbe r.
When you hear the call r inging,
press or , then press Trnsfer
again to complete the transfer
operation.

During a call, press or to
switch to Trnsfer and press it.
Enter the tar get pho ne numbe r
and wait for the call recipient to
answer. If the recipient a ccepts the
call, press or then press
Trnsfer again.

32 78-14564-03

If the recipient refuses the call,
press Resume to re turn to the
original call.

Basic Call Handling

Making Conference Calls

Conference calling allows from three to sixteen
parties to par ticip ate s imult ane ously in a call. Your
Cisco IP Ph one supports several type s of conference
calls depending on yo ur configu ration. The s oftkeys
identify which methods are avail able on your phone:

• Confr n—To establish standard conferences by
calling each participant. Standard conference
calling is available on most phon es.

• Meet-Me—To host a conferenc e requiring that
participants call an established numbe r at a
specific t im e. Your syste m adm ini str ator mu st
configure this special feature for you.

If you want to... Then...

Set up a standard
conference call by
calling participants

During a call, pr ess or to
switch to Confrn. To add another
party to the call, press Confrn
(press or to find softkey) and
enter the par ticip ant’s phone
number.

After the call connects and you
have spoken to the participant ,
press Confrn again to add the
party to your conference call.

Cisco Wireless IP Phone 7920 for Cisco CallManager 33

Follow thi s procedure to add each
participant to the conference call.

If you want to... Then...

Drop the last
participant added
to the conference

During a conference call, press
or t o s witch to Rm Ls tC and
press the softkey.

You can only remove participants
if you in iti ated t he confe re nce
call.

End a standard
conference call

Tip

Choose EndCall or to end the
conference call.

The number of parti es that you c an ad d to a
conference ca ll is s et b y your s yst em adm inistr ato r.

Making Meet-Me Conference Calls

A Meet-Me confer ence al low s par ticip ants t o dial a
Meet-Me conference number at a pre-determined time
to join the conference call.

If you want to... Then...

Establish a
Meet-Me
conference

Contact your system
administrator for the Meet-Me
conference number.

Press or to switch to
MeetMe. Press MeetMe and dial
the Meet-Me conference number.

34 78-14564-03

If you want to... Then...

Basic Call Handling

Connect to a
Meet-Me
conference call

Tips

• A Meet-Me conference call requires a special
confe r en ce number t h a t yo ur sy s te m
administrator preconf igur es for th is pur pose.

• You do not need to pr ess Conf rn to conne ct to a

Dial the Meet-Me conference
number provided by the
conference initiator.

You are connected to the
conference after the conference
initiato r h as dialed i n and
establishe d th e confe rence .

Meet-Me conference call.

Forwarding Your Calls to Another
Number

You can use the Call For ward All feat ure t o re direct
your calls to any phone number , although your system
administrator might restrict call forwarding to phone
numbers within your company.

Cisco Wireless IP Phone 7920 for Cisco CallManager 35

If you want to... Then...

Set up call
forwarding on your
primary line

Cancel call
forwarding on your
primary line

Set up or cancel
call forwarding for
any line

Press or to sw itc h to
CFwdAll. Pr ess CFwdAll and
enter a target ext ension or pho ne
number.

The screen displays “Forwarded
to (target number).”

Press CFwdAll .
The “Forwarded to” message

disappears.
Log in to your IP Phone U ser

Options web page and choos e
your Cisco 7920 de vice. Choose
Forward all calls... from the main
menu.

You can set up or canc el ca ll
forwarding for each l ine on your
phone. Refer to Customizing Your
Cisco IP P hone on the Web for
more infor mation .

Tips

• Enter the Call Forward All target number exactly
as you would dial it, including any access codes
or area codes.

• You must conf igure call forwarding for each line
on your phone.

36 78-14564-03

CHAPTER

4

Using Advanced Call Features

Advanced cal l handling t asks requ ire access to specia l
features. Your system administ rator might c onfig ure
these features for yo ur phone depe ndi ng on your
call-handling needs and work e nvironment .

Parking and Retrieving Parked Calls

You can use the Call Park feature to store a connected
call in the Cisco Call Manager s ystem, then you or a
co-worker can retr ieve the parke d call from anot he r
phone in a conference room or in a co-worker’ s office.

If you want to... Then...

Store an active c all
by using Call Park

During a call, pr ess or to
switch to Park and press the
softkey.

The system stores the call and
displays the call par k n umber.

Note the cal l park number that

Cisco Wireless IP Phone 7920 for Cisco CallManager 37

you must use to retrieve the
parked call.

If you want to... Then...

Retrieve a parked
call

Tips

• If the screen does not display a call park number,
then the Call Park feature is not ava ilable for
your phone.

• You have a limited amount of time to retrieve the
parked call before it reve rts to ringing at its
original destination. See your syst em
administrato r for t his tim e lim it.

From any phone in the
Cisco CallManager system, dial
the call park number to connect to
the call.

Redirecting a Ringing Call to Your
Phone By Using Call PickUp

Call PickUp allows you to redirec t a call that is
ringing on a co-worker’ s phone to your own phone so
you can answer it. Your system administrator can set
up a Call Pickup group f or e xtensions t hat shar e call
handling responsibili tie s.

When you want to answer calls to phones that do not
belong to your Call Pi ckup group, you ne ed t o have
the call group pickup code. Y our system administrator
defines Call Pickup groups and group pickup codes.

38 78-14564-03

If you want to... Then...

Using Advanced Call Features

Answer a call that
is ringing on
another phone
within your Call
Pickup group

Answer a call that
is ringing on an
extension outside
your Pickup group

Choose any available line on your
phone and press or to switch
to PickUp and press the softkey.

Calls direct ed to the o ther phone
extension will no w ri ng on your
phone.

Choose any available line on your
phone and press or to switch
to GPickup.

Press GPickup and dial the call
group pickup code. Any call
directed to the other Pickup group
now rings on your phone .

Obtain the call group pickup code
from the system administrator.

Tip

If several call s come in whe n you activate Pic kup or
Group Pickup, the first unanswered call rings at your
phone.

Understanding Shared Lines

Your system administrator might give you a “shared”
line. Shared line features do n ot apply to standard,
unshared lines. Ty pically, a shared line has two main
uses:

Cisco Wireless IP Phone 7920 for Cisco CallManager 39

• One person appli es a shar ed li ne to mult iple
phones—For example, your shar ed lin e, 23456 ,
applies to your wirele ss IP p hone and to your
office desktop phone. An incoming call to 23456
rings on your desk and on your wireless IP phone,
and you can use either pho ne to answer the cal l.

• Multiple people share a line —Fo r example, you
are a manager who shares a line and extension
number with your assistant. An incoming c all to
the extension r ings on both of th e phone s.

If you want to... Then...

See if a co-worker
has an active call
on the shared line

Add yourself to call
in progress on a
shared line

When the shared line is in use
from another ph one, “In U se
Remotely” appears on the status
line and the calling party ID
appears next to the line number.

Select an in-use-remotely call on
your screen and press Barge. The
shared-line use r hears a t one and
“T o Barge” displays on the screen.
You will be disconnected from a
barged ca ll if th e sh are d-l ine c all
is put on hold, transferred, or
conferenced. You can only join a
call that a desktop p hone (with

Move a call to
another shared line

40 78-14564-03

Barge enabl ed) i nit iates .
Place the shared -line cal l on hold.

Press Resume on another phone
with the shared line.

CHAPTER

5

Using the Phone Book and
Speed Dial Features

Your C isco Wireless IP Pho ne 7920 comes wit h a
personal phone book f eatur e. You can use the
Directory menu to view phone book entries, to add or
edit phone book e ntri es, and to s et up speed- dial
numbers. You can access entries i n your p hone book
by pressing the P hBook softkey.

Using the Phone Book

If you want to... Then...

Browse the phone
book to see a lis t of
entries

View an entry in

Press PhBook. The phone displays
entry names.

If there are no ph one book
entries, “Empty” displays.

Scroll to the d esired pho ne book

the phone book

Cisco Wireless IP Phone 7920 for Cisco CallManager 41

entry and press Detail. The phone
book entry item displays the name
with the list of associat ed phone
numbers.

If you want to... Then...

Dial a number from
the Phone Book

Dial a specific
number from the
Phone Book

Edit an existing
phone book entry

Press PhBook and scroll to an
entry.

Press to dial the number. The
phone dials the first number in the
phone book e ntry.

Press PhBook and scroll to an
entry. Press Detail and scroll to
the desired phone number.

Press to dial the num ber.
Press PhBook and scroll to an

entry. Press Detail and scroll to
the item in the entry to edit. See
Figure 5-1.

Press Edit and follow the
instructions in the “Entering and
Editing Text” section on page 25.

When you have edited the entry,
press OK, then press Save.

Adding or Changing Entries in the
Phone Book

You can add a n ew phone boo k entry or change an
existing entry by using the Directory menu. You must
enter the phone number for each phone boo k en try
exactly as you would dial the number . Y ou can add the
information as shown in Figure 5-1.

42 78-14564-03

Using the Phone Book and Speed Dial Features

Figure 5-1 Phone Book Entry

1 Contact person’s name
2 Office phone numbe r e ntry
3 Home phone number entry
4 Cellular phone number e ntry
5 E-mail addres s e ntry

If you want to... Then...

Browse the phone
book entries

Press Menu and select Directory,
then scrol l t o and sele ct Names to
see the ent r ie s.

View the
information in a
phone book entry

Cisco Wireless IP Phone 7920 for Cisco CallManager 43

Scroll to a phone book entry and
press Detail .

If you want to... Then...

Add a new phone
book entry

Edit an existing
phone book entry

Choose Menu > Directory > Add.
The screen displ ays as shown in
Figure 5-1.

Scroll to the entry item and press
Select. Enter the name or ph one
number by following instructions
in the “Entering and Editing
Text ” s ection on page 2 5.

When you have finished the entry ,
press OK, then press Save.

Press or to switch to Back and
press the softkey twice to re turn
to the Directory menu.

Choose Menu > Directory >
Names, then scroll to an e ntry.
Press Detail and scrol l to the it em
to edit, such as Home number.

Edit the item by fol low ing
instructions in “E ntering an d
Editing Text” section on page 25.

When you have fi nishe d, p ress
OK, then press Save.

Press or to switch to Back and
press the softkey twice to re turn
to the Directory menu.

44 78-14564-03

Using the Phone Book and Speed Dial Features

If you want to... Then...

Erase a phone book
entry

Choose Menu > Directory >
Names, then scroll t o an ent ry.

Press or to switch to Erase.
Press Erase and press OK to

confirm that you want to erase the
phone record.

Press or to switch to Back
and pre ss t he softkey twic e to
return to the Directory menu.

Tip

When adding external phone numbers, enter your
external access number, such as 9, and the entire
telephone number, including 1 and the area cod e.

Configuring Speed Dial Hot Keys

On the Cisco Wireless IP Phone 7 920 ke ypad, th e
numeric keys (2-9) are hot keys t hat access speed-d ial
numbers.Yo u c an assi gn phone numbers t o eigh t
Speed Dial hot keys. The number 1 key is reserved for
accessing the voice messaging system.

Cisco Wireless IP Phone 7920 for Cisco CallManager 45

If you want to... Then...

Access the Speed
Dial menu

Press Menu and select Directory.
Scroll to and select Speed Dial.
The Speed Dial hot keys display as
shown in Figure 5-2.

Check marks appear when the
Speed Dial number hot keys
already have assigned phone
numbers.

View the phone
number assigned to
the Speed Dial hot
key

Figure 5-2 Speed Dial Menu

Choose Menu > Directory > Speed
Dial. Scroll to the Speed Dial

number hot key and press Detail.
See Figure 5-2.

46 78-14564-03

Using the Phone Book and Speed Dial Features

If you want to... Then...

Assign a phone
number to a Speed
Dial hot key.

Change the phone
number on a Speed
Dial hot key

Choose Menu >Directory >
Speed Dial. Scroll to an available

Speed Dial number hot key and
press Detail .

Press Edit to enter th e
information. See the “Entering
and Editing Text” section on
page 25. Press OK to save the
speed-dial number, then Back to
exit the menu.

Choose Menu > Directory >
Speed Dial. Scroll to a Speed Dial
number and press Detail.

Press Edit to change or clear an
existing phone numbe r. To
confirm the ch ange, pre ss OK,
then Back to exit the menu.

Cisco Wireless IP Phone 7920 for Cisco CallManager 47

If you want to... Then...

Add or change
Speed Dial
numbers on your
screen

Tips

Log in to your IP Phone U ser
Options web page and choos e
your Cisco 7920 de vice. Choose
Add/Update Your Spee d Dials.. .
from the main menu.

You can set up or change
speed-dial numbers by entering
the phone number and name on
this web page.

Refer to Customizing Your
Cisco IP P hone on the Web for
more infor mation .

• Your screen displays the first few names for
speed-dial numbers s et u p on the U ser Opt ions
web page.T o make a call from your speed dial list,
scroll to the n ame an d pr ess .

• You must e nter the external phon e numbe r
exactly as you would dial it , including an access
code, such as 9, and the area code, if re quire d.

• To make a call using Speed Dial, see the “Speed
dial a phone number using a Speed Dial hot key”
section on page 28.

48 78-14564-03

CHAPTER

6

Using Voice Messaging and
Call History Logs

The Cisco Wireless IP P hone 7920 main me nu
provides access to the voice messaging service and to
call history logs.

Playing Voice Messages

When the phone displays, “Y ou have voice mail,” you
can access your messages by using the M essages menu
or the shortcut ke y .

1

Cisco Wireless IP Phone 7920 for Cisco CallManager 49

If you want to... Then...

Access and play
your voice
messages

Press Menu, then pr ess to select
Messages. Select Voice Mail Box.

Enter your password and follow
the voice instructions to listen to
your messages.

Access your voice
messages using
the shortcut key.

While in standby mode, press and
release , for immediate access.

1

Enter your voice messaging
password and f oll ow the vo ice
instructions to listen to your
messages.

Tips

• For accurate and det aile d i nformati on abo ut
using your voice messaging service, refer to the
documentation for your voice me ssaging system.

• Your system administrator will provide a default
passwor d f or yo ur vo ice m ess a gin g se rv ic e.

Viewing and Placing Calls from the
Call History Menu

You can view a list of missed calls, received calls, and
placed calls i n the Call Hi st ory logs. You can dial a
number directly f rom one of th e lis ts.

50 78-14564-03

Using Voice Messaging and Call History Logs

If you want to... Then...

View a call that
you missed

Dial a number from
the Missed Calls
list

View a call that
you received

Press Menu, then press to select
Call History. Scrol l t o and sele ct
Missed Calls.

Scroll to the appropriate number,
then press Detail to see
information about the call.

Select the number that you want
to redial. Press EditDial to change
the number, if necessary.

Press to dial the number.
Press Menu > Call History. Scroll

to and select Received Calls.
Scroll to the appropriate number,

Dial a number from
the Received Calls
list

View a call that
you placed

then press Detail to see
information about the call.

Select the number that you want
to redial. Press EditDial to change
the number, if necessary.

Press to dial the number.
Press Menu > Call History. Scroll

to and select Placed Calls.
Scroll to the appropriate number,

then press Detail to see
information about the call.

Cisco Wireless IP Phone 7920 for Cisco CallManager 51

If you want to... Then...

Dial a number from
the Placed Calls
list

Select the number that you want
to redial. Press EditDial to change
the number, if necessary.

Press to dial the number.

Erase the Call
History

Press Menu > Call History. Scroll
to and select Erase Call History.

Press OK to erase the entire call
history. Or press Cancel to return
to the Call History menu.

Tip

After you er ase t he c all histor y, all logs in the Call
History menu are empty.

52 78-14564-03

CHAPTER

7

Using and Changing Profiles

The Cisco Wireless IP P hone 7920 c omes with
predefined profile s th at al low you to quic kly change
rings and tones on your phone. You can choose
between the foll owing p rofiles f or dif ferent wor k
environments.

• Normal

• Silent

• Meeting

• Outdoors

For example, when you are working outside, choosing
the Outdoors profile automatically increa ses the ring
volume and speaker vol ume. When you choos e t he
Meeting profile, the ring volume is decreased to the
lowest level or you can choo se t he Sil ent pr ofile and
turn off the r in ger.

The following table lists the default settings for the
profiles.

Cisco Wireless IP Phone 7920 for Cisco CallManager 53

Ty pe of
Settings

Ring
Volume

Incoming
Call Al ert

Vibrating
Call Al ert

Keypad
Tones

Warning
Style

Profiles

Normal Silent Meeting Outdoors

401 6

On Off On On

Off Off Off On

Off Off Off On

Tone Off Off Tone

Speaker

333 5

Volume

Options for Profile Settings

You can choose a profile from the Profiles menu and
use the default settings, or you can adjust the settings
to meet your needs.

For example, you can choose the Normal profile and
change the Warning Tone f rom Tone to Vibrate.

Table 7-1 shows the prof ile settings and the o pti ons
that are available in t he Pr ofi les men u.

54 78-14564-03

Using and Changing Profiles

Table 7-1 Options for Changing Pr ofile Settings

Profile Settings Setting Opt ions

Activate Select Deselect
Ring Volume Up Down
Incoming Ca ll Aler t On Off
Vibration Call Alert On Off
Keypad Tones On Off
Warnin g Style Of f Tone Vibration
Speaker Volume Up Down

Configuring Profiles

You can activate a profil e, then you can adjust the
settings fo r th e pro file.

If you want to... Then...

View the active
profile

Choose a different

Press Menu, then press to
switch to Profiles and press Select.

The active profile has a check
mark next t o it .

Scroll to a different profile and

profile

Cisco Wireless IP Phone 7920 for Cisco CallManager 55

press Select to access the setting s
for that profile. Select Activate to
change the profile. The check
mark appears next to the new
profile.

If you want to... Then...

Change the ring
volume fo r the
active profile

Change the
incoming call alert
for the active
profile

Change the
vibrating call alert
for the active
profile

Choose Menu > Profiles, then
select the active profile. Scroll to
and select Ring Volume.

Press to increase the volume or

to decreas e th e volume. Pr e ss

Back to make the change.
Choose Menu > Profiles, then

select the active profile. Scroll to
and select Incoming C all Aler t.

Scroll to and select Off or On to
control the incoming call alert
function.

Choose Menu > Profiles, then
select the active profile. Scroll to
and select Vibration Call Al ert.

Scroll to and select Off or On to
control the vibrating call alert
function.

Change the keypad
tone for the active
profile

Choose Menu > Profiles, then
select the active profile. Scroll to
Keypad Tone and select it .

Scroll to and select Off or On to
control the keypad tone function.

56 78-14564-03

If you want to... Then...

Using and Changing Profiles

Change the
warning style for
the active profile

Change the
speaker volume for
the active profile

Choose Menu > Profiles, then
select the active profile. Scroll to
Warning Style and select it.

Scroll to one of t he fol lowing:
Tone —Makes a sound with

warning messages.
Vibration—Vibrates with warning

messages.
Off—Sends no warning messages.
Press Select to change the warning

style.
Choose Menu > Profiles, then

select the active profile. Scroll to
Speaker Volume and select it.

Press to increase the volume or

to decrease th e volum e.

Press Back to make the change.

Tips

• If the phone det ects a weak signal or a low
battery, it dis plays war ning messages and sends
the warning tone or vibration.

• A check mark disp lays ne xt to the acti ve pro file
settin g.

• To main tain the s pea ker volume set ting af te r
powering off the phone, change the volume in the
active profile.

Cisco Wireless IP Phone 7920 for Cisco CallManager 57

58 78-14564-03

CHAPTER

8

Customizing Phone Settings
and Viewing Phone Status

You can personali ze your phone by adjusting phone
settings such as ring tones and screen messages.

You can secure access to your phone by enabling the
phone lock feature. After powering on the phone, you
must enter a pass word befor e th e phone can
authenticate with the wireless network.

For troubleshootin g phone proble ms with yo ur
system administrator, you might need to vie w
information about the sof tware conf igurati on f or
your phone. See the “Viewing Phone Status” section
on page 64 for thi s info rmati on.

Change Phone Settings

Y ou can choose between several phone setting options
for your Cisco Wireles s IP P hone 7920 by u si ng th e
Phone Settings menu. If th e Phone Sett ings me nu
options do not appear, your system administrator has
restricted loca l conf igurati on f or the p hone.

Cisco Wireless IP Phone 7920 for Cisco CallManager 59

Changing Ring Tone Settings

To access phon e settings, pres s Me nu, then press
or to sw itch t o the Phone Set tings me nu. Sel ect
Phone Settings and the list of phone setting options
appear.

If you want to... Then...

Change ring tones
for your phone

Download a ring
tone from
Cisco CallManager

Scroll to and select Ring Tones,
then scroll to and select Select
Ring Tone.

Scroll to and s ele ct the des ired
ring tone. The chosen ring tone
plays and a check appears next to
it.

You can choose among two
default ring t ones and on e user
downloaded ring tone.

Scroll to and select Ring Tones,
then select Download Ring Tone.
Scroll to and s ele ct the des ired
ring ton e fr om li st . Pre ss or

60 78-14564-03

until you see Play and p ress it to
hear the select ed ring t one.

Press Select to download a ring
tone to your phone. The ring tone
appears in the list of ring tones for
your phone.

Customizing Phone Settings and Viewing Phone Status

Changing Phone Display Settings

Choose Menu > Phone Sett ings to change settings that
control the ph one s creen and displayed i nfor matio n.

If you want to... Then...

Choose the
language that
displays on the
phone screen.

Change the start up
message on the
phone screen

Scroll to and select Language,
then scroll to and select the
desired language.

The displayed language
immediately changes on the
screen and a check mark displays
next to the selected language.

Scroll to and select Greeting
Message, then press Edit. Enter a
message up to 15 characters in
length. See the “Entering and
Editing T ext” section on page 25.
Press OK to save the change, t hen
Back to return to Phone Settings.

Change the main
phone screen
message

Change the back
light for the phone
display

Cisco Wireless IP Phone 7920 for Cisco CallManager 61

Scroll to and select Welcome
Message, then press Edit. Enter a

message up to 10 characters in
length. See the “Entering and
Editing T ext” section on page 25.
Press OK to save the change and
Back to return to Phone Settings.

Scroll to and select Backlight.
Scroll to Off or t o On and press
Select.

Changing Phone Access Settings

Choose Menu > P hone Settings menu to change these
settings that co ntrol access t o the phon e and pho ne
records.

If you want to... Then...

Require the use of a
password to unlock the
phone when powering it
on

Change the phone lock
password

Scroll to and select Phone
Lock, then scroll t o and select
On/Off. Scroll to Off to

disable the phone lock or On
to require a ph one loc k
passw o rd an d p re s s Se lect.

Scroll to and select Phone

Lock, then scroll t o and select
Pass w ord . Press Edit to enter

the phone lock password (up
to 10 numbers including * or
#). Press OK to confir m th e
change and Back t o retu rn to
Phone Settings .

Enable the USB port for
phone configuration

62 78-14564-03

Note The default password

is set to 12345.

Scroll to and select USB

Enable/Disable. Scroll to
Enable and pres s Select.

The system administrator
uses the USB port for
configuring your phone.

Customizing Phone Settings and Viewing Phone Status

If you want to... Then...

Erase the local phone
configuration and reset
to factory default
settings

Scroll to and select Factory
Default. The “Restore to

Default?” message displays.
Note All customized phone

settings will be erased
including network
settings.

Press OK to reset the phone
or Cancel to retain set tin gs.

Tips

• If you enabl e the Phone Lo ck featur e and have
not changed the password, enter 12345 (default
password) to unloc k the pho ne.

• If you change the Pho ne Loc k p assword and
forget it, you must contact the system
administrator to have the phone unlocked and
reset. You will lose all your personal settings
including your Phone Bo ok ent ries.

• Be aware that restoring factory default settings
erases your Speed Dial, Call History, and
customized settings. The network settings are
changed to defaults so your phone cannot access
the network. Only Phone Book data is prese rved.

• The syste m ad mi nis tr ato r uses the USB por t only
for phone confi guration. W hen the phone i s
powered off, the USB port reverts to disable d.

Cisco Wireless IP Phone 7920 for Cisco CallManager 63

Viewing Phone Status

For troubleshooting purposes, you might need to view
the sof tw are , fi rmw a re, a nd h ar dw ar e rele as es o n
your phone that are descri bed in th e table below.

If you want to... Then...

View the Phone
Status Options

View the current
configuration
filename

View network
statistics

View the firmware
version number

Press Menu and press or to
switch to the P hone Se tt ings
menu. Select Phone Settings, then
select Phone Status.

Scroll to and select Current
Config File to see the number.

Scroll to and select Network
Statistics to see your network
connection time and other
statistics.

Scroll to and select Firmware Info.
Then scroll to and select
Firmware Version.

View the board
support package
(Bsp) load ID

View the boot
load ID

View the hardware
informat ion

64 78-14564-03

Scroll to and select Firmware Info.
Scroll to and select BspLoad ID.

Scroll to and select Firmware Info.
Scroll to and select Boot Load I D .

Scroll to and se lect Hardware Info
to see the current Hardware
release.

Cisco One-Year Limited
Hardware Warranty Terms

There are special terms applicable to your hardware
warranty and various services that you can use during
the warranty period. Yo ur formal Warranty
Statement, including the warranties and license
agreements applicable to Cisco software, is available
on Cisco.com. Follow these steps to access and
download the Cis co I nfo rmation P ack et and your
warranty and license agreements from Ci sco.com.

1. Launch your browser, and go to this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/
cetrans.htm

The Warranties and License Agreements page
appears.

2. To read the Cisco Inf ormation Packe t, follow
these steps:

a. Click th e Information Packet Number field,

and make sure that t he part nu mber
78-5235-03A0 is highlighte d.

b. Select the language in which you would l ike

to read the docume nt.

Cisco Wireless IP Phone 7920 for Cisco CallManager 65

c. Click Go.

The Cisco Limited Warranty and Sof tware
License page from t he Inf ormation Pac ket
appears.

d. Read the docume nt online , or c lick the PDF

icon to download and print the document in
Adobe Portable Document Format (PDF).

Note You must have Ad obe Ac robat

Reader to view and print PDF files.
You ca n download the reader from
Adobe’s webs ite:

http://www.adobe.com

3. To read translated and localized warrant y
information about your pr oduct, fo llow the se
steps:

a. Enter this part number in the Warranty

Docume n t N um be r fi el d :
78-10747-01C0

b. Select the language in which you would l ike

to view the docume nt.

c. Click Go.
d. The Cisco warranty page appears.
e. Read the docume nt online , or c lick the PDF

icon to download and print the document in
Adobe Portable Document Format (PDF).

66 78-14564-03

You can also cont act the Cisco service and support
website for assistance:

http://www.cisco.com/public/Support_root .shtml .

Duration of Hardware Warranty

One (1) Year

Replacement, Repair, or Refund Policy for
Hardware

Cisco or its service center will use commercially
reasonable efforts to ship a replacement part within
ten (10) working days af ter receipt of a Retur n
Materials Aut horiz ation (RMA ) reques t. Actu al
delivery times can var y, depending on th e customer
location.

Cisco reserves the r ight to ref und the purc hase price
as its exclusive warranty remedy.

Cisco Wireless IP Phone 7920 for Cisco CallManager 67

To Receive a Return Materials Authorizat ion
(RMA) Number

Contact the company from whom you purchased the
product. If you p urchas ed t he pr oduct d irect ly from
Cisco, contact your Cisco Sales and Service
Representative.

Complete th e info rmat ion b elow, and keep it f or
refer e n c e.

Company product
purchased from

Company telephone
number

Product model
number

Product serial number
Maintenance contract

number

68 78-14564-03