Cloud Voice Service
Cisco Unified IP Phone 8961 User Guide
(Version 1.0)
Cloud Voice Service
Version 1.0 ©Wharf T&T Limited 2013
2
Table of Content
1 Phone Set Features and Functions ........................................................................................ 3
1.1 Operation for IP Phone 8961 ............... ............... ........... ............ ........... ........... ............ .. 3
1.2 Location of Control ......................................................................................................... 4
2 Preference Setup .................................................................................................................... 7
2.1 Adjust Brightness ........................................................................................................... 7
2.2 Adjust Ringtone .............................................................................................................. 7
2.2.1 Change Volume ...................................................................................................... 7
2.2.2 Change Ringtone .................................................................................................... 7
2.3 Adjust Wallpaper ............................................................................................................ 8
3 Basic Features ........................................................................................................................ 9
3.1 Placing a Call ................................................................................................................. 9
3.2 Answering a Call ............................................................................................................ 9
3.3 Ending a Call .................................................................................................................. 9
3.4 Muting a Call .............. ............................................................ ...................................... 10
4 Call Management Features............................... ............................................................ ........ 10
4.1 Putting a Call on Hold ............................................. .... ... .... .... .... ... .... .... .... .... ... ........ .... 10
4.2 Using Call Waiting ........................................................................................................ 10
4.3 Transferring a Call to another Party ............................................... . ............................. 11
4.4 Redialing the Last Number Dialed ............... ... .... .... .... ... .... .... .... ... .... .... .... .... ... .... .... .... 11
4.5 Forwarding Calls to another Phone .. ............ ........... ........... ........... ............ ........... ........ 11
4.5.1 Setting up Call Forwarding from your IP Phone ........................................... .... .... 11
4.5.2 Setting up Call Forwarding from your mobile ....................................................... 12
4.5.3 Setting up Call Forwarding via Internet ................................................................ 12
4.6 Placing a Conference Call ............................................................................................ 13
4.7 Call Pickup ................................................................................................................... 13
4.7.1 Call Pickup within your Group ................................................................ ........... .... 13
4.7.2 Directed Call Pickup (Specific Group Member) .................................................... 14
4.8 Sim-Ring ....................................................................................................................... 14
4.8.1 Enable/ Disable Sim-Ring ..................................................................................... 14
4.8.2 Switching Phone Conversation to Mobile ............................................................. 14
4.8.3 Switching Phone Conversation from Mobile back to IP Phone ............................ 15
5 VoiceMail Service ................................................................................................................. 16
5.1 Activating VoiceMail on your IP Phone ........................................................................ 16
5.2 Remote Activation of VoiceMail ............... ..... .. .... .... .... ... .... .... ....... .... .... .... ... .... .... .... .... 16
5.3 Accessing VoiceMail .................................................................................................... 16
5.4 Remote Access to VoiceMail .......................... .... .... .... ... .... .... .... ... .... .... .... ... .... .... .... .... 17
5.5 Retrieval of VoiceMail via Outlook 2000 .. .... ... ... . ........... ............ ........... ........... ............ 17
5.6 Visual VoiceMail ........................................................................................................... 18
6 Using Phone Log .................................................................................................................. 19
6.1 Viewing and Dialing from the Phone Log ......................................................... ............ 19
6.2 Deleting Call Record from Phone Log........................................ ... .... .... .... .... ... .... .... .... 19
7 Extension Mobility ................................................................................................................. 20
7.1 Login ............................................................................................................................. 20
7.2 Logout .......................................................................................................................... 20
8 Password Management ........................................................................................................ 21
8.1 Change The Cloud Voice Password ........................................................................ .... 21
8.2 Change The IP Phone PIN .......................................... ........... ........... ........... ............ .... 22
Cloud Voice Service
Version 1.0 ©Wharf T&T Limited 2013
3
Wharf T&T Cloud Voice service is an advanced, state-of-the ar t unified communications
service which consists of full-featured IP telephony and performs all the functions of a
traditional telephone with the added advantages of Mobility Apps, Sim-Ring, Extension
Mobility, Remote Extension, Presence Communicator and Cloud Communicator
(softphone). It helps to enhance the operational efficiency of your business and assures
that your colleagues can always stay in touch with your business partners anytime,
anywhere.
The Cloud Voice service enabled by Cisco Unified IP Phone 8961 is an advanced
professional media endpoint that delivers an enhanced user ex perience with an easy-touse and eco-friendly ergonomic design. Highlights of the IP Phone 8961 include a
higher-resolution, fully backlit (VGA) color display, a USB port for peripherals, Gigabit
Ethernet network and pc switch ports , and High -definition (HD) v oice su pport, enabling a
more productive user experience for multimedia application engagement.
1 Phone Set Features and Functions
1.1 Operation for IP Phone 8961
Item Description
1 DC adaptor port (DC48V).
2 AC-to-DC power supply.
3 AC power wall plug.
4 Network port (10/100/1000 SW) with
IEEE 802.3af and 802.3at power
enabled.
5 Computer port (10/100/1000 PC)
connection
6 Headset connection (optional).
7 Analog headset connection
8 Anti-theft security lock connector
Notes: IP Phone 8961 cannot function properly when there is a failure in power supply.
Cloud Voice Service
Version 1.0 ©Wharf T&T Limited 2013
4
1.2 Location of Control
Item Description
1
Phone screen Shows information about your phone, including directory number, call
information (for example caller ID, icons for an active call or call on
hold) and available soft keys.
2
Session buttons
Each corresponds with an active call or a call function. Pressing the
button takes the default action:
• Active calls—Pressing the button takes the default action for an
active call. For example, pressing the session button for a ringing call
answers the call and pressing the button on a held call resumes the
call. Session information, such as caller ID and call duration, appears
on the phone screen next to the session button.
• Call functions—When a session button is not being used for an
active call, it can be used to initiate functions on the phone, as
indicated by the adjacent phone screen icons. For example, pressing
the session button can display mis sed calls, take the phone off hook,
or dial your voice-messaging system (with a Voicemail icon). Color
LEDs reflect the call state. LEDs can flash (blink on and off rapidly),
pulse (alternately dim and brighten), or ap pear solid (glow without
interruption).
• Flashing amber —Ringing call. Pressing this button answers
the call.
• Solid green
—May be a connected call or an outgoing call
that is not yet connected. If the call is connected, pressing this button
displays the call details or the participants of a conference call. If the
call is not yet connected, pressing this button ends the call.
Cloud Voice Service
Version 1.0 ©Wharf T&T Limited 2013
5
• Pulsing green —Held call. Pressing this button resumes the
held call.
• Solid red
—Shared line in-use remotely. Pressing this
button allows you to barge in on the call (if Barge is enabled).
• Pulsing red
—Shared line call put on hold remotely.
Pressing this button resumes the held call. (The positions of the
session buttons and feature buttons can be reversed on phones that
use a locale with a right-to-left reading orientation, such as Hebrew
and Arabic.)
3
Soft key buttons
Allow you to access the soft key options (for the selected call or menu
item) displayed on your phone screen.
4
Back button Returns to the previous screen or menu.
5
Release button
Ends a connected call or session.
6
Navigation pad and
Select button
The four-way Navigation pad allows you to scroll through the menus,
highlighted items, and move within a text input field. The Select button
(center of the Navigation pad) allows you to select a highlighted item.
The Select button is lit (white) when the phone is in power-save mode.
7
Conference button
Creates a conference call.
8
Hold button
Places a connected call on hold.
9
Transfer button
Transfers a call.
10
Keypad Allows you to dial phone numbers, enter letters, and choose menu
items (by entering the item number).
11
Speakerphone
button
Selects the speakerphone as the default audio path and initiates a
new call, picks up an incoming call, or ends a call. During a call, the
button is lit green. The speakerphone audio path does not change until
a new default audio path is selected (for example, by picking up the
handset). If external speakers are connected, the Speakerphone
button selects them as the default audio path.
12
Mute button
Toggles the microphone on or off during a call. When the microphone
is muted, the button is lit red.
13
Headset button
Selects the headset as the default audio path and initiates a new call,
picks up an incoming call, or ends a call. During a call, the button is lit
green. A headset icon in the phone screen header line indicates the
headset is the default audio path. This audio path does not change
until a new default audio path is selected (for example, by picking up
the handset).
14
Volume button
Controls the handset, headset, and speakerphone volume (off hook)
and the ringer volume (on hook). Silences the ringer on the phone if
an incoming call is ringing.
15
Messages button Dials to retrieve your Voicemail messages.
Cloud Voice Service
Version 1.0 ©Wharf T&T Limited 2013
6
16
Applications button
Opens/closes the Applications menu. Depending on how your s ystem
administrator sets up the phone, use it to access applications such as
call history, preferences, and phone information.
17
Contacts button
Opens/closes the Contacts m en u. De pe nd ing on ho w your system
administrator sets up the phone, use it to access personal directory,
corporate directory, or call history.
18
Phone display Can be positioned to your preferred viewing angle.
19
Programmable
feature buttons
(also called feature
buttons)
Each corresponds with a phone line, speed dial, and calling feature.
Pressing a button for a phone line displays the active calls for that line.
If you have multiple lines, you may have an All Calls button that
displays a consolidated list of all calls from all lines (oldest at the top).
Then it is recommended that you keep your phone in the All Calls
view. Color LEDs indicate the line state:
• Amber
—Ringing call on this line
• Green —Active or held call on this line
• Red
—Shared line in-use re m ot e l y
(The positions of the session buttons and feature buttons can be
reversed on phones that use a locale with a right-to-left reading
orientation, such as Hebrew and Arabic .
)
20
Handset with light
strip
The handset light strip lights up to indicate a ringing call (flashing red)
or a new voice message (steady red).
Cloud Voice Service
Version 1.0 ©Wharf T&T Limited 2013
7
2 Preference Setup
2.1 Adjust Brightness
As the display of IP Phone may be affected by the lighting of office
environment, you can adjust the brightness in order to have best performance
on the display accordingly.
1. Press the Applications button .
2. Select Preferences. (Use the Navigation bar and button to scroll and
select.)
3. Select Brightness.
To increase brightness, press the Right arrow on the Navigation bar
To decrease brightness, press the Left arrow on Navigation bar
4. Press the Save soft key to confirm the brightness level, or just press the
Cancel soft key to exit without changing the setting.
2.2 Adjust Ringtone
You can change the volume or ringing tone to suit your business environment
by means of following procedures.
2.2.1 Change Volume
1. Press the Volume button to adjust the loudness of the
ringtone.
2.2.2 Change Ringtone
1. Press the Applications button .
2. Select Preferences. (Use the Navigation bar and button to scroll and
select.)
3. Select Ringtone and different types of ringing tone are displayed.
Loading...