INDEX
Numerics
802.11a standard 6-3
802.11b standard 6-3
802.11d standard 6-3
World Mode 6-4
802.11e standard 6-3
802.11g standard 6-3
802.11i standard 6-3
802.1X
authentication server
1-21
authenticator 1-21
description 1-11
network components 1-21
supplicant 1-21
Troubleshooting 12-9, 12-10
802.1X Authentication 7-11
802.1X authentication and status 7-13
802.1X Authentication menu
options
7-13
Device Authentication 7-13
EAP-MD5 7-13
A
Access Information web page 11-2, 11-8
accessory
headsets
KEM 3-4
support 3-4
access port
configuring
connecting 3-12
3-4
7-5
forwarding packets to 11-8
access to phone settings 7-2
adding
Cisco Unified IP Phones manually
2-10
Cisco Unified IP Phones using auto-registration 2-8
users to Cisco Unified Communications
Manager
8-27
Admin. VLAN ID 7-5
AdvanceAdhocConference service parameter 8-8
AES
encryption description
6-13
All Calls 8-2
Alternate TFTP 7-10
Analog RJ11 headsets 3-7
anonymous call bock telephony features
anonymous call block
8-2
Answer(oldest call) 8-2
AP
associating
6-8
Cisco Aironet Access Point 6-8
description 6-8
Assisted Directed Call Park 8-2
audible message waiting indicator 8-12
authentication 1-15
authentication server, in 802.1X 1-21
authenticator, in 802.1X 1-21
auto answer 8-2
auto dial 8-3
auto-registration
using
2-8
auxiliary VLAN 2-3
auxiliary VLAN, description 6-9
OL-20862-01
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.0 (SIP)
IN-1
Index
B
background image
configuring
9-5
creating 9-4
custom 9-4
List.xml file 9-4
PNG file 9-4, 9-5
barge 1-22, 8-3
call security restrictions 1-20
block external to external transfer 8-3
Bluetooth
adding headset
3-8
Bluetooth technology
using Bluetooth wireless headsets
BootP 1-10
Bootstrap Protocol (BootP) 1-10
Busy Lamp Field (BLF) 1-29
Busy Lamp Field (BLF) Pickup 8-3
Busy Lamp Field (BLF) speed dial 8-3
C
cable lock, connecting to phone 3-20
call
security interactions
Call Back 8-3
call display restrictions 8-4
caller ID 8-6
caller id blocking 8-6
call forward 8-4
call forward all 8-4
call forward busy 8-4
call forward no answer 8-4
call forward no coverage 8-4
destination override 8-5
loop breakout 8-4
loop prevention 8-5
call forward destination override 8-5
1-20
3-8
call park 8-5
call security restrictions using Barge 1-20
call statistics 10-10
call waiting 8-6
CAPF (Certificate Authority Proxy Function) 1-17
cell phone interference 1-1
Cisco Discovery Protocol
See CDP
Cisco Unified Communications Manager
adding phone to database of
2-8
interacting with 6-11
interactions with 2-2
required for Cisco Unified IP Phones 3-2
Cisco Unified Communications Manager Administration
adding telephony features using
8-2
Cisco Unified IP Phone
adding manually to Cisco Unified Communications
Manager
2-10
adding to Cisco Unified Communications
Manager
2-8
cleaning 12-16
configuration checklist 1-24
configuration requirements 1-22
configuring user services 8-26
installation checklist 1-27
installation overview 1-22, 1-27
installation requirements 1-22
modifying phone button templates 8-23
mounting to wall 3-20
power 2-3
registering 2-8
registering with Cisco Unified Communications
Manager
2-8
resetting 12-14
technical specifications C-1
using LDAP directories 8-21
web page 11-1
Cisco Unified Video Camera 5-1
attaching to the phone 5-2
configuration 5-1
IN-2
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.0 (SIP)
OL-20862-01
Index
post installation 5-4
cleaning the Cisco Unified IP Phone 12-16
Clear List softkey 10-3, 10-7, 10-8
conference 8-8
secure 1-19
configuration file
creating
12-5
encrypted 1-17
modifying 9-1
overview 2-5
XmlDefault.cnf.xml 2-5
configuring
LDAP directories
8-21
overview 1-22
personal directories 8-21
phone button templates 8-23
user features 8-27
connecting
handset
3-11
headset 3-11
to a computer 3-12
to the network 3-11
connecting IP phones to other IP phones (daisy
chaining)
12-10
Current Access Point 10-14
Current Access Point screen 10-14
custom phone rings
about
9-2
creating 9-2, 9-3, 9-5
PCM file requirements 9-3
D
data VLAN 2-3
Debug Display web page 11-3, 11-11
Default Router 7-9
Device Authentication 7-13
device authentication 1-17
Device Configuration menu
displaying
7-2
Device Information web page 11-2, 11-4
DHCP 7-9
description 1-10
troubleshooting 12-7
DHCP Address Released 7-10
DHCP IP address 12-12
directed call park 8-8
directory numbers, assigning manually 2-10
direct-sequence spread spectrum (DSSS) 6-6
disabling phone display 9-7
distinctive ring 8-15
DND 8-9
DNS server
troubleshooting
12-8
verifying settings 12-4
DNS Server 1-5 7-9
documentation
additional
i-xiii
Domain Name 7-4, 7-7
Domain Name System (DNS) 7-4, 7-7
Domain Name System (DNS) server 7-9
do not disturb 8-9
E
EAP-MD5 7-13
Device ID 7-13
Realm 7-13
Shared Secret 7-13
encrypted configuration files 1-17
encryption 1-15
media 1-17
enterprise parameters
call forward
call forward options 8-29
user options web page defaults 8-29
error messages, used for troubleshooting 12-3
Ethernet Information web page 11-2, 11-8
8-29
OL-20862-01
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.0 (SIP)
IN-3
Index
Ethernet Setup menu
about
7-4
Ethernet statistics 10-6
Ethernet Statistics screen 10-6
external power 2-4
F
fast dials
address book
8-24
fast dial service 8-9
features
configuring on phone, overview
1-14
configuring with Cisco Unified Communications
Manager, overview
1-14
informing users about, overview 1-14
file authentication 1-17
file format
List.xml
9-4
RingList.xml 9-2
G
G.711a, G.711ยต, G.722, G.729a, G.729ab, iLBC 1-1
G.729 1-1
G729a 1-1
G729ab 1-1
G729b 1-1
H
USB 3-6
using 3-5
wired 3-6
headset port 3-11
hold 8-10
hold reversion 8-10
HTTP, description 1-10
hunt group
log out of hunt groups
8-12
Hypertext Transfer Protocol
See HTTP
I
idle display
configuring
viewing settings 9-7
XML service 9-7
image authentication 1-16
installing
Cisco Unified Communications Manager
configuration
network requirements 3-1
preparing 2-8
requirements, overview 1-22
intercom 8-11
interference, cell phone 1-1
Internet Protocol (IP) 1-11
IP Address 7-9
IP address, troubleshooting 12-3
IPv4 Setup 7-4, 7-7
9-7
3-2
handset
connecting
headset
audio quality
Bluetooth 3-8
connecting 3-6
disabling 3-6
quality 3-10
IN-4
3-11
3-10
K
Key Expansion Module
configuration
4-4
support by phone model 4-1
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.0 (SIP)
OL-20862-01
Index
L
LDAP directories, using with Cisco Unified IP
Phone
8-21
LEAP
description
6-12
light extensible authentication protocol, See LEAP
line buttons
8-9
lines
buttons for
8-9
Line Select 8-11
Line select for voice messages 8-11
Line Status 1-29
List.xml file 9-4
Locale Installer B-1
localization
Installing the Cisco Unified Communications Manager
Locale Installer
B-1
logging, missed call 8-12
M
MAC address 2-11
malicious caller identification (MCID) 8-12
manufacturing installed certificate (MIC) 1-17
media encryption 1-17
meet-me conference 8-12
Message Indicators 1-29
message waiting 8-12
Message Waiting Indicator (MWI) 1-29
Message Waiting Lamp 1-29
metrics, voice quality 10-11, 11-12
MIC 1-17
missed call logging 8-12
mobile connect 8-13
mobile voice access 8-13
Mode 7-11
Model Information screen 10-1
multiple calls per line appearance 8-13
music-on-hold 8-13
mute 8-13
N
native VLAN 2-3
Network Configuration web page 11-2
network connectivity, verifying 12-3
networking protocol
802.1X
BootP 1-10
CDP 1-10
DHCP 1-10
HTTP 1-10
IP 1-11
RTCP 1-12
RTP 1-11
SIP 1-12
TCP 1-12
TFTP 1-12
UDP 1-12
network outages, identifying 12-6
network port
configuring
connecting to 3-11
network protocol
LEAP
network requirements, for installing 3-1
Network Setup configuration menu
displaying
IPv4 menu options
1-11
7-5
6-12
7-2
Alternate TFTP
7-10
Default Router 7-9
DHCP 7-9
DHCP Address Released 7-10
DNS Server 1-5 7-9
IP Address 7-9
Subnet Mask 7-9
TFTP Server 1 7-10
OL-20862-01
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.0 (SIP)
IN-5
Index
TFTP Server 2 7-10
options
Admin. VLAN ID
7-5
Domain Name 7-4, 7-7
Operational VLAN ID 7-4
PC Port Configuration 7-5
PC VLAN 7-5
SW Port Configuration 7-5
overview 7-1
Network Setup menu
options
CDP on PC port
11-8
CDP on switch port 11-8
Network Setup web page 11-5
network statistics 11-8
Network web page 11-2, 11-8
O
onhook predialing 8-13
open authentication, description 6-11
Operational VLAN ID 7-4
options
enterprise parameters
user options web page defaults
8-29
orthogonal frequency division multiplexing (OFDM) 6-6
P
Park Monitoring 8-13
park monitoring
directory number configuration window
setting service parameters 8-18
PCM file requirements, for custom ring types 9-3
PC Port Configuration 7-5
PC VLAN 7-5
personal address book
phone button template
8-24
8-19
personal directories, configuring 8-21
phone button template
modifying
for personal address book or fast dials
phone button templates 8-23
phone display
disabling
9-7
phone hardening 1-18
phone lines
buttons for
8-9
phone settings access 7-2
physical connection, verifying 12-6
PNG file 9-4, 9-5
PoE 2-4
ports
access
3-3
network 3-3
power
external
2-3, 2-4
for the phone 2-3
outage 2-4
PoE 2-4
power over Ethernet
See PoE
power source
causing phone to reset
12-8
power injector 2-4
presence-enabled directories 8-13
privacy 8-14
Private Line Automated Ringdown (PLAR) 8-14
programmable button 1-29
programmable buttons
description of
8-9
Programmable Feature Button 1-29
Programmable Line Key (PLK) 1-29
protected call
description
1-19
protected calling
description
8-14
8-24
IN-6
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.0 (SIP)
OL-20862-01
Index
Q
QRT softkey 8-14, 12-15
Quality of Service (QoS) 6-9
Quality Reporting Tool (QRT) 8-14, 12-15
R
RADIUS server authentication, description 6-12
Real-Time Control Protocol
See RTCP
Real-Time Transport Protocol
See RTP
received signal strength indicator, See RSSI
redial
8-14
reset settings on phone 12-14
resetting
Cisco Unified IP phone
12-14
continuously 12-6
intentionally 12-7
RingList.xml file format 9-2
ring setting 8-15
RSSI, description 6-8
S
secure conference 8-15
description 1-19
establishing 1-19
identifying 1-19
restrictions 1-20
security restrictions 1-20
securing the phone with a cable lock 3-20
security
AES encryption
CAPF (Certificate Authority Proxy Function) 1-17
device authentication 1-17
encrypted configuration file 1-17
file authentication 1-17
6-13
image authentication 1-16
media encryption 1-17
open authentication 6-11
phone hardening 1-18
RADIUS server authentication 6-12
security profiles 1-17, 1-18
shared key authentication 6-12
signaling authentication 1-17
static WEP encryption 6-13
TKIP encryption 6-13
WLAN overview 6-11
WPA authentication 6-12
Security Configuration menu (on Settings menu)
options
LSC
7-11
Trust List 7-11
security profiles 1-17, 1-18
Security Setup configuration menu
802.1X Authentication
7-11
overview 7-1
Security Setup configuration menu (on Settings menu)
about
7-11
services
configuring for users
8-26
description 8-15
subscribing to 8-26
Services URL button 8-15
shared key authentication, description 6-12
shared line 8-16
signaling authentication 1-17
silent monitoring 8-16
SIP
description
1-12
Speaker button, disabling 3-4
speed dial
buttons for
8-9
SRST 11-6
standard (ad hoc) conference 8-8
startup problems 12-1
OL-20862-01
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.0 (SIP)
IN-7
Index
startup process
accessing TFTP server
2-7
configuring VLAN 2-7
contacting Cisco Unified Communications
Manager
2-7
loading stored phone image 2-7
obtaining IP address 2-7
obtaining power 2-6
requesting configuration file 2-7
understanding 2-6
statistics
call
10-10
video 10-12
network 11-8
streaming 11-11
Status menu 10-1, 10-2
status messages 10-3
Status Messages screen 10-3
Status Messages web page 11-3, 11-11
Stream 1 web page 11-3, 11-11
streaming statistics 11-11
Subnet Mask 7-9
supplicant, in 802.1X 1-21
switch
Cisco Catalyst
2-2
internal Ethernet 2-2
SW Port Configuration 7-5
T
TCP 1-12
technical specifications, for Cisco Unified IP Phone C-1
telephony features
audible message waiting indicator
auto answer 8-2
auto dial 8-3
barge 1-22, 8-3
block external to external transfer 8-3
Busy Lamp Field (BLF) Pickup 8-3
8-12
Busy Lamp Field (BLF) speed dial 8-3
Call Back 8-3
call display restrictions 8-4
caller ID 8-6
caller id blocking 8-6
call forward 8-4
call forward destination override 8-5
call park 8-5
call waiting 8-6
conference 8-8
directed call park 8-8
distinctive ring 8-15
do not disturb (DND) 8-9
fast dial service 8-9
hold 8-10
hold reversion 8-10
intercom 8-11
log out of hunt groups 8-12
malicious caller identification (MCID) 8-12
meet-me conference 8-12
message waiting 8-12
mobile connect 8-13
mobile voice access 8-13
multiple calls per line appearance 8-13
music-on-hold 8-13
mute 8-13
presence-enabled directories 8-13
privacy 8-14
redial 8-14
ring setting 8-15
secure conference 8-15
services 8-15
Services URL button 8-15
shared line 8-16
silent monitoring 8-16
Time-of-Day Routing 8-16
transfer 8-17
video mode 8-17
video support 8-17
IN-8
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.0 (SIP)
OL-20862-01
Index
voice messaging system 8-17
TFTP
description
1-12
troubleshooting 12-3
TFTP Server 1 7-10
TFTP Server 2 7-10
TFTP settings
IPv6
1-15
time, displayed on phone 3-2
Time-of-Day Routing 8-16
TKIP
encryption description
6-13
transfer 8-17
Transmission Control Protocol
See TCP
Trivial File Transfer Protocol
See TFTP
troubleshooting
DHCP
12-7
DNS 12-8
DNS settings 12-4
IP addressing and routing 12-3
network connectivity 12-3
network outages 12-6
phones resetting 12-7
physical connection 12-6
services on Cisco Unified Communications
Manager
12-4
TFTP settings 12-3
VLAN configuration 12-7
Trust List menu 7-12
description
8-27
giving users access to 8-28, A-1
user options web page
call forward settings
8-29
users
accessing voice messaging system
adding to Cisco Unified Communications
Manager
8-27
configuring personal directories A-3
providing support to A-1
required information A-1
subscribing to services A-2
V
video mode 8-17
video statistics 10-12
video support 8-17
VLAN
assigning separate SSIDs
auxiliary, for voice traffic 2-3, 6-9
configuring 7-4
configuring for voice networks 2-2
native, for data traffic 2-3
separate voice for QoS 6-9
verifying 12-7
VLAN, interaction with 2-2
voice messaging system 8-17
voice messaging system, accessing A-2
voice quality metrics 10-11, 11-12
voice VLAN 2-3, 6-9
6-9
A-2
U
USB headsets 3-6
USB port data 3-5
User Datagram Protocol
See UDP
User Options web page
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.0 (SIP)
OL-20862-01
W
wall mounting, Cisco Unified IP Phone 3-20, E-1, F-1
WDS, wireless domain server 6-7
web page
about
Access Information 11-2, 11-8
11-1
IN-9
Index
accessing 11-2
Debug Display 11-3, 11-11
Device Information 11-2, 11-4
disabling access to 11-3
Ethernet Information 11-2, 11-8
Network 11-2, 11-8
Network Configuration web page 11-2
Network Setup 11-5
preventing access to 11-3
Status Messages 11-3, 11-11
Stream 1 11-3, 11-11
WEP encryption, description 6-13
wideband codec 1-1
wired headset 3-6
wireless domain server (WDS) 6-7
wireless local area network, See WLAN
WLAN
components
6-8
security 6-11
voice quality 6-9
WLAN Setup menu
about
7-6
WLAN statistics 10-8
WLAN Statistics screen 10-8
World mode 6-4
supported countries 6-4
WPA
encryption with TKIP, description
WPA authentication, description 6-12
6-13
X
XmlDefault.cnf.xml 2-5
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.0 (SIP)
IN-10
OL-20862-01
Loading...