Cisco 9900 Series Reference Manual

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Page 1

Header Line: Displays date & time, Call Line ID information, and Phone Status.

Camera:

Turn ring to Open / Close

(If equipped)

Voicemail:

Press to access voicemail system

Applications Button:

Use to access call history, preferences and phone information.

Volume Control:

Increase/decrease volume.

Controls handset, headset, and speakerphone volume (off hook) and ringer volume (on hook).

Speakerphone

On/Off

Mute

On/Off

Headset

On/Off

(If equipped)

Navigation Pad:

Provides 4-way navigation & “Select” button (round center).

Handset Light Strip:

Flashes to indicate an incoming call or lights Solid to indicate a new voicemail message(s).

Hold

Button

Contacts Menu:

Opens/closes the Contacts menu.

Use to access personal and corporate directories.

Dial Pad: Allows you to dial phone

numbers, enter letters, and choose menu items (by entering the item number).

Overview of a Cisco Phone - Model Depicted is a 9971:

Soft Keys: Displays available features and/or actions. (Pending model,

press button or touch screen to use)

Conference

Button

Programmable Feature Buttons:

Phone Line, Speed Dial, or Calling Features.

Pressing a line button will display the Session Buttons which will show the Active Calls for that line.

Back Button: Returns to previous screen/menu.

Transfer

Button

New Call Icon:

Press Session button / touch screen icon (if capable) to make a new call.

Release / Disconnect:

Press to end a call or an active session.

Session Buttons:

Each corresponds to an Active Call or Call Function. Call info and status icons appear in the Session Label to the left of the button.

Calls are displayed in order, oldest (at the top) to newest.

Press an Active Session button to Answer call, or to return to a held call.

Press an Idle Session button to perform call functions, such as to place a call or view call history.

LED’s on button change to

indicate call status.

Reference Guide for the Cisco 9900 Series Phones

(Including the 9951 and 9971 Model Phones)

Page 1 of 4

Page 2

How To

Directions

Notes

Internal & External CALL

Internal & External: Dial desired 7 or 10 Digits number Long distance: 1 + Area Code + 7-digits

NO Access Code Required.

* Pending Location: 7 or 10 Digits may be required – See your System Administrator.

Place a Call

Use One of the Following Methods: A. Lift the Handset, and dial number. B. Press the “Speaker” button, and dial number. C. Press Session button or, if touch screen capable press “New

Call Icon”, dial number or select from Call History.

D. While on an active call, a 2

call may be made, press a Session

Button with a “New Call icon” next to it, dial number. (1st call is automatically placed on hold)

To correct a digit you misdialed, press the “<X” Soft Key button to back up and re-enter correct digits.

If phone is touch screen capable,

touch the display for the “New Call Icon” next to a Session

button.

Use your Soft Key Buttons

The display is dynamic and changes according to what you are doing. Available features appear across the bottom of your display as Soft Keys. To use these features, press the corresponding Soft Key button directly below the desired feature, OR, if touch screen capable, touch the Soft Key Label in the display.

To view additional features press the “More” Soft Key.

Redial

Press Redial Soft Key to redial last number dialed.

To redial from Calls Log:

1. While phone is idle, press “Navigation Pad Down Arrow”, a

history list is displayed.

2. Use “Navigation Arrows” to scroll through list, Highlight

desired number

3. Press “Dial” Soft Key

Pressing a Session button with a “New Call Icon”, Call History List will appear in display. Use Navigation Arrows to scroll through and select desired number.

Hold and Resume

To Place a call on Hold: While connected to caller, Press the “Hold”

Button. Corresponding Session button label will show an icon indicating the call is on hold.

To Return to Held Call: Use the Navigation Pad to highlight the desired call, press the “Resume” Soft Key to reconnect. OR, Press the desired session button to reconnect. OR, If touch screen capable, touch desired session button label.

To Answer a 2nd incoming call: Press the blinking Session Button. 1st call is automatically placed on hold.

If phone has multiple lines assigned, you may have to press

the desired line button (Left side of screen) to display active session buttons (Right Side of screen). Then, select the desired held call Session button using the appropriate method.

To View All Calls on your Phone: (If equipped)

Press the “All Calls” button. All active calls from all the lines on your phone are displayed in chronological order, oldest to newest.

iDivert

(If equipped)

Divert sends an active or ringing call to voicemail.

To Use: Press the “iDivert” Soft Key

Pressing “iDivert” while

connected to a call, sends active call to voicemail.

Reference Guide for the Cisco 9900 Series Phones

(Including the 9951 and 9971 Model Phones)

Page 2 of 4

Page 3

How To

Directions

Notes

Transfer

1. While connected to a call, press the “Transfer” Button. Call is

automatically placed on-hold, a new line is automatically activated and dial-tone will be heard.

2. Dial the number you want to transfer the call to

3. When the phone rings on the other end, either

a. Supervise The Transfer (preferred):

Announce the call and press “Transfer” to connect the two callers. (Transfer Soft Key or Transfer button can be

used at this time)

b. Unsupervised Transfer:

Press “Transfer” to connect the call and complete the transfer. (Transfer Soft Key or Transfer button can be used at this time)

To Cancel a Transfer:

1. Press the “Cancel” Soft Key,

2. IF the number you dialed

answered, then press the

“End” Soft Key to

disconnect.

3. Press the desired Session

button. Or, if touch screen capable, touch the desired line to return to the original call. Or, if necessary, highlight desired call, press the “Resume” Soft Key.

Conference Call

1. While connected to a call, press the “Conference” button. The

call is automatically placed on-hold, a new line is automatically activated and dial-tone is heard

2. Dial Number of 2nd party – Wait for 2

call to connect.

3. Press “Conference” button to add the party to the conference

call.

Repeat steps to conference up to

8 parties (including you).

Press “Details” Soft Key to see a list of all conference parties.

Use Navigation Pad to highlight desired party, then press “Remove” Soft Key to remove highlighted party

Join

If you have calls on multiple Session Buttons, you can connect them together in a conference call.

1. While connected to a call on one the Session Buttons, press the

“Conference” Button, this call is automatically placed on hold,

2. Press the held Session button that you wish to conference in.

The two Session buttons are now joined together in a conference call, on one Session button.

Pick Up

To Answer a call within your PickUp Group:

Lift handset; press the “PickUp” Button

You are connected to the call.

Pickup answers a ringing call within your pre-programmed pick-up group.

See your System Administrator For PickUp Group Information.

Call Forward

To Activate Call Forward:

Press “Forward All” Soft Key Button, and then enter a Phone Number.

To Cancel:

Press “Forward Off” Soft Key.

To Call Forward all calls to Voicemail (Optional):

1. Press “Forward All” Soft Key

2. Press the “Message” Button

Display status: “Forwarded to Voicemail”

To Cancel Call Forward to Voicemail:

Press “Forward Off” Soft Key Button

The Call Forward Icon will appear next to the line button that is forwarded. The number will appear in the status line.

To forward a non-primary line: Press the line button twice, the line icon will turn blue, and then press the Forward All softkey, then enter the number you wish to forward to.

Page 3 of 4

Page 4

How To

Directions

Notes

Call Logs

To View Call Logs:

1. Press the “Applications” Button, display will show available

choices:

2. Display will show Applications Menu choices: Select the “Call

History” option.

To select menu option:

1. Use “Navigation Pad” to highlight desired option,

and then press the Soft Key “Open”. Or, if using a touch screen, touch desired option “Call History”.

2. Use the “Navigation Pad” to scroll through the Call

History List.

3. Press the Soft key “Missed Calls” to view the Missed

call list.

3. Use Soft Keys to choose available options such as:

a. “Call”: Dials the number b. “All Calls”: Displays All Calls History Log c. “Exit”: Exits Directory Menu d. “Details”: Displays call information e. “Delete”: Deletes highlighted Call Record f. “More”: Shows additional available Soft Keys g. “Edit Dial”: Use to add/delete digits h. “Clear”: Erases ALL call records in Call Log.

Your phone creates logs of missed, placed and received calls.

Each log stores up to 100 records.

“Details”: Call record info includes, when applicable:

Called number Calling number Time of day Call duration (for placed

and received calls only)

Note: If a single call record is

highlighted and “Delete” is

pressed, only the single call record is erased.

Directories Button

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