Cisco VoIP 79XX Phones – Reference Guide
ICIT Technology Training and Advancement – training@uww.edu
Updated on 7/11/2014
1 TABLE OF CONTENTS
2 Phone Overview .................................................................................................................................... 4
2.1 Phone Terms ................................................................................................................................. 5
3 Operating Your Phone ........................................................................................................................... 6
3.1 Placing a Call ................................................................................................................................. 6
3.1.1 Dialing an Outside Number ................................................................................................... 6
3.2 Answering a Call ............................................................................................................................ 6
3.3 Ending a Call .................................................................................................................................. 6
3.4 Redial a Number ........................................................................................................................... 7
3.5 Place Call on Hold .......................................................................................................................... 7
3.6 Park a Call ...................................................................................................................................... 8
3.7 Mute a Call .................................................................................................................................... 9
3.8 Shared Lines .................................................................................................................................. 9
3.8.1 Answer a Shared Line ............................................................................................................ 9
3.9 Manage Call Waiting ................................................................................................................... 10
3.10 Adjust the Volume for the Current Call ...................................................................................... 11
3.11 Adjust the Ring Volume .............................................................................................................. 11
3.12 Changing your Ring Type............................................................................................................. 11
3.13 Transfer a Call ............................................................................................................................. 13
3.13.1 Transfer Call to Voice Mail .................................................................................................. 14
3.13.2 Transfer a Call to another Users Voice Mail ....................................................................... 14
3.14 Forward All Calls .......................................................................................................................... 15
3.14.1 Forward All Calls to Voice Mail ........................................................................................... 15
3.15 Place and Establish a Conference Call ......................................................................................... 16
3.15.1 Displaying Users in a Conference Call ................................................................................. 17
3.16 Do Not Disturb ............................................................................................................................ 18
4 Call History .......................................................................................................................................... 18
5 Voice Mail ........................................................................................................................................... 19
5.1 Access Voice Mail ........................................................................................................................ 19
5.1.1 Visual Voicemail .................................................................................................................. 19
5.1.2 Access Voice Mail Remotely ............................................................................................... 19
2
5.2 Play New Voice Messages ........................................................................................................... 20
5.3 Delete a Voice Message .............................................................................................................. 20
5.4 Voice Mail Greetings ................................................................................................................... 20
5.5 Change your Voice Mail Pin ........................................................................................................ 20
6 Corporate Directory ............................................................................................................................ 22
7 Cisco Self Care Portal .......................................................................................................................... 24
7.1 Speed Dials .................................................................................................................................. 24
7.2 Call Forwarding ........................................................................................................................... 25
7.3 Do Not Disturb ............................................................................................................................ 26
7.4 Single number reach ................................................................................................................... 26
8 Troubleshooting .................................................................................................................................. 27
8.1 Where to get help ....................................................................................................................... 27
9 References .......................................................................................................................................... 27
3
2 PHONE OVERVIEW
1. Line or speed-dial button
10. Speaker button
2. Foot stand adjustment button
11. Mute button
3. Display button (Awakens screen)
12. Headset button
4. Messages (voice mail) button
13. 4-way navigation button and select (center)
button
5. Directories button
14. Keypad
6. Help button
15. Soft key buttons
7. Settings button
16. Handset with voice mail indicator light
8. Services button
17. LCD screen
9. Volume button
4
2.1 PHONE TERMS
• Soft Keys
• MWI (Message Waiting Indicator)
• Line Buttons – Depending on the model of
– buttons located at the bottom of
your phone LCD screen. To select a soft key,
press the button located directly under that
soft key option.
NOTE: Soft key options change dynamically
depending on what feature of the phone you
are using.
on the back of the phone’s handset. This light
will illuminate while receiving a call and also
when you have a new voice mail message.
– The light
your phone, you may have 2 to 6 line buttons
available.
o The first line is normally assigned your
direct extension number.
o The second line may be a shared line.
o Line buttons with no label can usually
be configured as speed dials.
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3 OPERATING YOUR PHONE
3.1 PLACING A CALL
Note: Use the backspace (<<) soft key to erase digits that you enter incorrectly.
3.1.1 Dialing an Outside Number
3.2 ANSWERING A CALL
3.3 ENDING A CALL
Use one of the following methods to place a call:
• Lift the handset and dial the 4 digit extension number.
• Dial the number, and then lift the handset.
• Dial the number, and then press the Dial soft key.
• Press the line button for your extension, and then dial.
• Press the Speaker button, and then dial.
• If you are using a headset, press the Headset button, and then dial.
• Dial the number, and then press the Headset button.
• If you have established speed-dial numbers, press a speed-dial button.
• If you have selected a number from a directory, press the Dial soft key.
To dial an outside number, use any of the methods above to place your call. While dialing the number
press 9, then the full 10 digit telephone number.
• EX: 9-1-608-555-5555
To answer a call:
• Lift the handset.
• If you are using a headset, press the Headset button. If necessary, press the line button to select
between incoming calls.
• If you are using the speakerphone, press the Answer soft key or the Speaker button.
To end a call:
• Hang up the handset.
• If you are using a headset, press the Headset button or the EndCall soft key.
• If you are using a speakerphone, press the Speaker button or the EndCall soft key.
6
3.4 REDIAL A NUMBER
3.5 PLACE CALL ON HOLD
Note: Because the hold feature can generate music or tones, avoid using hold when dialed into a
remote conference system.
To redial the most recently dialed number:
• Lift the handset and press the Redial soft key.
• Press the Redial soft key to dial using the speakerphone.
To place a call on hold while on the call:
• Press the Hold soft key.
To retrieve a held call:
• Press the Resume soft key.
– If multiple calls are on hold, use the Navigation button to select the desired call before
you press Resume.
– If multiple calls on multiple lines are on hold, press the line button for the line that you
want to pick up. The active call on the other line is automatically put on hold.
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3.6 PARK A CALL
1. During an active call, press the More soft key
2. Press the Park soft key button.
3. From another UWW Cisco phone, dial the park
NOTE: A call will only remain on park for 60 seconds. After 60 seconds, the call will ring again on the
originating phone.
To park a call so that it can be picked up on another UWW phone:
button.
Party will be put on hold. Make note of the
park number assigned to your call.
number assigned to your phone.
You will now be placed in to the original call.
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3.7 MUTE A CALL
To mute a call:
3.8 SHARED LINES
3.8.1 Answer a Shared Line
• While on a call, press the (Mute) button.
The Mute button lights red, indicating that the
other party cannot hear you.
• To deactivate the mute function, do one of the
following:
– Press the (Mute) button again.
– Lift the handset if you are using mute
with your speakerphone.
A shared line is one extension that is assigned to multiple phones. When a shared line rings, it can either
ring one phone at a time, on each phone assigned to that call group, until the call is answered or it can
ring on all phones in a call group at the same time. Once a share line call is answered, the line button on
your phone lights green, notifying you that the line is in use.
• Pick up the handset on your phone, then press
the line button to the right of the shared line
extension that is flashing amber in color.
• Press the line button to the right of the shared
line extension that is flashing amber in color to
answer the call on your speaker phone.
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