Page 1
Cisco VoIP 79XX Phones – Reference Guide
ICIT Technology Training and Advancement – training@uww.edu
Updated on 7/11/2014
Page 2
1 TABLE OF CONTENTS
2 Phone Overview .................................................................................................................................... 4
2.1 Phone Terms ................................................................................................................................. 5
3 Operating Your Phone ........................................................................................................................... 6
3.1 Placing a Call ................................................................................................................................. 6
3.1.1 Dialing an Outside Number ................................................................................................... 6
3.2 Answering a Call ............................................................................................................................ 6
3.3 Ending a Call .................................................................................................................................. 6
3.4 Redial a Number ........................................................................................................................... 7
3.5 Place Call on Hold .......................................................................................................................... 7
3.6 Park a Call ...................................................................................................................................... 8
3.7 Mute a Call .................................................................................................................................... 9
3.8 Shared Lines .................................................................................................................................. 9
3.8.1 Answer a Shared Line ............................................................................................................ 9
3.9 Manage Call Waiting ................................................................................................................... 10
3.10 Adjust the Volume for the Current Call ...................................................................................... 11
3.11 Adjust the Ring Volume .............................................................................................................. 11
3.12 Changing your Ring Type............................................................................................................. 11
3.13 Transfer a Call ............................................................................................................................. 13
3.13.1 Transfer Call to Voice Mail .................................................................................................. 14
3.13.2 Transfer a Call to another Users Voice Mail ....................................................................... 14
3.14 Forward All Calls .......................................................................................................................... 15
3.14.1 Forward All Calls to Voice Mail ........................................................................................... 15
3.15 Place and Establish a Conference Call ......................................................................................... 16
3.15.1 Displaying Users in a Conference Call ................................................................................. 17
3.16 Do Not Disturb ............................................................................................................................ 18
4 Call History .......................................................................................................................................... 18
5 Voice Mail ........................................................................................................................................... 19
5.1 Access Voice Mail ........................................................................................................................ 19
5.1.1 Visual Voicemail .................................................................................................................. 19
5.1.2 Access Voice Mail Remotely ............................................................................................... 19
2
Page 3
5.2 Play New Voice Messages ........................................................................................................... 20
5.3 Delete a Voice Message .............................................................................................................. 20
5.4 Voice Mail Greetings ................................................................................................................... 20
5.5 Change your Voice Mail Pin ........................................................................................................ 20
6 Corporate Directory ............................................................................................................................ 22
7 Cisco Self Care Portal .......................................................................................................................... 24
7.1 Speed Dials .................................................................................................................................. 24
7.2 Call Forwarding ........................................................................................................................... 25
7.3 Do Not Disturb ............................................................................................................................ 26
7.4 Single number reach ................................................................................................................... 26
8 Troubleshooting .................................................................................................................................. 27
8.1 Where to get help ....................................................................................................................... 27
9 References .......................................................................................................................................... 27
3
Page 4
2 PHONE OVERVIEW
1. Line or speed-dial button
10. Speaker button
2. Foot stand adjustment button
11. Mute button
3. Display button (Awakens screen)
12. Headset button
4. Messages (voice mail) button
13. 4-way navigation button and select (center)
button
5. Directories button
14. Keypad
6. Help button
15. Soft key buttons
7. Settings button
16. Handset with voice mail indicator light
8. Services button
17. LCD screen
9. Volume button
4
Page 5
2.1 PHONE TERMS
• Soft Keys
• MWI (Message Waiting Indicator)
• Line Buttons – Depending on the model of
– buttons located at the bottom of
your phone LCD screen. To select a soft key,
press the button located directly under that
soft key option.
NOTE: Soft key options change dynamically
depending on what feature of the phone you
are using.
on the back of the phone’s handset. This light
will illuminate while receiving a call and also
when you have a new voice mail message.
– The light
your phone, you may have 2 to 6 line buttons
available.
o The first line is normally assigned your
direct extension number.
o The second line may be a shared line.
o Line buttons with no label can usually
be configured as speed dials.
5
Page 6
3 OPERATING YOUR PHONE
3.1 PLACING A CALL
Note: Use the backspace (<<) soft key to erase digits that you enter incorrectly.
3.1.1 Dialing an Outside Number
3.2 ANSWERING A CALL
3.3 ENDING A CALL
Use one of the following methods to place a call:
• Lift the handset and dial the 4 digit extension number.
• Dial the number, and then lift the handset.
• Dial the number, and then press the Dial soft key.
• Press the line button for your extension, and then dial.
• Press the Speaker button, and then dial.
• If you are using a headset, press the Headset button, and then dial.
• Dial the number, and then press the Headset button.
• If you have established speed-dial numbers, press a speed-dial button.
• If you have selected a number from a directory, press the Dial soft key.
To dial an outside number, use any of the methods above to place your call. While dialing the number
press 9, then the full 10 digit telephone number.
• EX: 9-1-608-555-5555
To answer a call:
• Lift the handset.
• If you are using a headset, press the Headset button. If necessary, press the line button to select
between incoming calls.
• If you are using the speakerphone, press the Answer soft key or the Speaker button.
To end a call:
• Hang up the handset.
• If you are using a headset, press the Headset button or the EndCall soft key.
• If you are using a speakerphone, press the Speaker button or the EndCall soft key.
6
Page 7
3.4 REDIAL A NUMBER
3.5 PLACE CALL ON HOLD
Note: Because the hold feature can generate music or tones, avoid using hold when dialed into a
remote conference system.
To redial the most recently dialed number:
• Lift the handset and press the Redial soft key.
• Press the Redial soft key to dial using the speakerphone.
To place a call on hold while on the call:
• Press the Hold soft key.
To retrieve a held call:
• Press the Resume soft key.
– If multiple calls are on hold, use the Navigation button to select the desired call before
you press Resume.
– If multiple calls on multiple lines are on hold, press the line button for the line that you
want to pick up. The active call on the other line is automatically put on hold.
7
Page 8
3.6 PARK A CALL
1. During an active call, press the More soft key
2. Press the Park soft key button.
3. From another UWW Cisco phone, dial the park
NOTE: A call will only remain on park for 60 seconds. After 60 seconds, the call will ring again on the
originating phone.
To park a call so that it can be picked up on another UWW phone:
button.
Party will be put on hold. Make note of the
park number assigned to your call.
number assigned to your phone.
You will now be placed in to the original call.
8
Page 9
3.7 MUTE A CALL
To mute a call:
3.8 SHARED LINES
3.8.1 Answer a Shared Line
• While on a call, press the (Mute) button.
The Mute button lights red, indicating that the
other party cannot hear you.
• To deactivate the mute function, do one of the
following:
– Press the (Mute) button again.
– Lift the handset if you are using mute
with your speakerphone.
A shared line is one extension that is assigned to multiple phones. When a shared line rings, it can either
ring one phone at a time, on each phone assigned to that call group, until the call is answered or it can
ring on all phones in a call group at the same time. Once a share line call is answered, the line button on
your phone lights green, notifying you that the line is in use.
• Pick up the handset on your phone, then press
the line button to the right of the shared line
extension that is flashing amber in color.
• Press the line button to the right of the shared
line extension that is flashing amber in color to
answer the call on your speaker phone.
9
Page 10
3.9 MANAGE CALL WAITING
To answer the new call on the same line:
To return to the original call:
If you are on a call when a second call comes in, you will hear a call-waiting tone or see a flashing
indicator light on the handset.
1. Press the Answer soft key to answer the call.
The call on the other line is automatically put
on hold.
1. Use the Navigation button to reselect the call.
2. Press the Resume soft key to reconnect to the
call.
For calls on a separate line:
• Press the Line button for the incoming call.
The call on the other line is automatically put
on hold.
To return to the original call:
• Press the Line button associated with the
original call.
10
Page 11
3.10 ADJUST THE VOLUME FOR THE CURRENT CALL
1. During a call, press the Up or Down Volume
3.11 ADJUST THE RING VOLUME
3.12 CHANGING YOUR RING TYPE
1. Press the (Settings) button on your
To adjust the handset, speakerphone, or headset volume for the current call:
button.
2. Press the Save soft key to apply the new
volume level to future calls.
• Press the Up or Down Volume button while the handset is in its cradle and the phone is idle.
phone.
2. Use the up/down arrows on the navigation
pad to select User Preferences.
Press the Select soft key to continue.
11
Page 12
3. Use the up/down arrows on the navigation
4. Use the up/down arrows on the navigation
5. Use the up/down arrows on the navigation
pad to select Rings.
Press the Select soft key to continue.
pad to select Default Ring, or the ring type
associated to your line.
Press the Select soft key to continue.
pad to select a ring type.
Press the Play soft key to play that ring
tone.
Scroll down to view more ring options.
12
Page 13
6. Once you have chosen your ring tone, press
3.13 TRANSFER A CALL
1. During an active call, press the Transfer soft
2. Dial the number to which you want to transfer
NOTE: If the transfer fails, press the Resume soft key to return to the original call.
the Select soft key to select that tone as
your new ring tone.
7. Press the Back or Exit soft key until you
have returned to the main screen.
Redirects the call after first allowing you to speak to the transfer recipient.
key. The call is placed on hold.
the call.
3. Wait for the call to be answered, then speak to
the transfer recipient notifying them that you
will be transferring a call.
4. Press the Transfer soft key button to complete
the transfer.
13
Page 14
3.13.1 Transfer Call to Voice Mail
NOTE: You must have an active voice mail account for this feature to work.
• During an incoming call, press the iDivert soft
3.13.2 Transfer a Call to another Users Voice Mail
1. During an active call, press the Transfer soft
1. Dial #8, then the users 4 digit UWW extension.
To send an incoming call to voice mail:
key to send the call directly to voice mail.
key. The call is placed on hold.
The call will now be transferred directly to the
new user’s voice mail box.
14
Page 15
3.14 FORWARD ALL CALLS
1. Press the CFwdALL soft key. You will hear a
3.14.1 Forward All Calls to Voice Mail
NOTE: To remove call forwarding, press the CFwdALL soft key. The phone display is updated to show
that calls will no longer be forwarded.
To forward all incoming calls to another number:
confirmation beep.
2. Dial the number to which you want to forward
all of your calls.
If forwarding to an outside phone number,
dial 9, then 1, then the area code and phone
number.
The phone display will now be updated to
show that calls will be forwarded.
1. Press the CFwdALL soft key.
2. Press the (Messages) button.
3. Use the Up/Down arrows on the navigation pad to select Voice Mail.
4. Press the Select soft key.
15
Page 16
3.15 PLACE AND ESTABLISH A CONFERENCE CALL
NOTE: There can be a maximum of 6 participants in a conference call.
NOTE: For conference calls with 3 or more participants, it is strongly recommended that you use
WebEx by going to: http://www.uww.edu/icit/training/webex.html
1. During an active call, press the More soft key
2. Dial the number of the second party.
both calls together.
WebEx Meeting Center. WebEx is a cost-effective conferencing system that offers voice, web, and
video as a feature-rich alternative to audio-only meetings. You can find more information about
To create a conference call:
and then the Confrn soft key to open a new
line and put the first party on hold.
When the call connects, alert the second party
that they will be joining a conference call.
3. Press the Confrn soft key again to add the new
party to the original call.
Follow steps 1 – 3 to add another user to your
conference call.
NOTE: If you want to join two different calls
together into one conference call, put the first
caller on hold. Answer the call from the
second party. Put the second party on hold.
Use the up/down buttons on the navigation
pad to highlight the first call, then press the
More soft key, then the Join soft key to join
16
Page 17
3.15.1 Displaying Users in a Conference Call
1. Once successfully joined in to a conference
You will now see a list of users connected to
To end the conference call:
• Hang up the handset, or press the EndCall soft key.
call, press the More soft key, then, press the
ConfList soft key button.
the conference call.
NOTE: A * (star) next to a user’s number
signifies that the user is the conference
initiator.
If you are the conference initiator, you can remove a
user from a conference call by using the up/down keys
on the navigation pad to select the caller’s extension
number, then press the Remove soft key button.
17
Page 18
3.16 DO NOT DISTURB
Enable Do Not Disturb:
4 CALL HISTORY
1. Press the (Directories) button on your
You can use the Do Not Disturb (DND) feature to turn off the ringer on your phone.
1. Press the DND soft key button on your phone.
A message appears that Do Not Disturb is active.
Disable Do Not Disturb:
1. Press the DND soft key button on your phone.
The Do Not Disturb message goes away.
View your missed, placed and received call history.
phone.
2. Use the up/down arrows on the navigation
pad to select missed, received, or placed
calls. Press the Select soft key to continue.
Use the up/down arrows on the navigation
pad to scroll through your call history.
Press the Dial soft key to return a call to the
selected phone number. Press the Exit soft
key to return to the main screen.
18
Page 19
5 VOICE MAIL
Note: When you have one or more new voice mail messages, the message-waiting indicator (MWI)
light on your handset will be illuminated.
NOTE: You can also access your voice mail inbox (Web Inbox) and manage voice mail settings
password.
5.1 ACCESS VOICE MAIL
1. Pick up the handset on your phone and press
5.1.1 Visual Voicemail
Visual Voicemail allows you to view your voicemail in
5.1.2 Access Voice Mail Remotely
(Messaging Assistant) online by going to http://voicemail.uww.edu. Log in using your Net-ID and
the (Messages) button. Press the
(messages) button directly to play voice mail
over the speaker phone.
2. Use the Up/Down arrow keys on the
navigation pad to select Voice Mail.
3. Press the Select soft key.
4. Enter your voice mail password (pin) followed
by #.
Follow the voice prompts to continue.
list form on your phone. You can play, delete, and
rewind your messages using the soft key buttons on
your phone.
To log in to Visual Voicemail, enter in your extension
number and then your voicemail pin as your
password. Check the “Keep me signed in” selection
box to save your login information for future use. Click
the Sign In soft key to continue.
To access your voice mail remotely from another phone, follow the steps below.
1. Dial the 10 digit extension of your UWW phone number.
19
Page 20
5.2 PLAY NEW VOICE MESSAGES
5.3 DELETE A VOICE MESSAGE
5.4 VOICE MAIL GREETINGS
1. Pick up the handset on your phone and press
Press
5.5 CHANGE YOUR VOICE MAIL PIN
NOTE: You can also change your voice mail pin by going to http://voicemail.uww.edu. Log in using
your Net-ID and password.
2. Wait until you receive the voice mail prompt, press the * (star) key on your number pad once
you hear the voice mail message.
3. Enter in your 4 digit UWW extension and press #.
4. Enter in your voice mail password and press #.
5. Follow the remaining prompts to manage your voice mail.
1. From the voice mail menu, press 1 to play new messages.
Follow the voice prompts provided to manage your messages.
• From within the voice mail message, press 3 to delete the message.
To configure your standard and alternate greetings:
the (Messages) button. Press the
(messages) button directly to play voice mail
over the speaker phone.
2. Use the Up/Down arrow keys on the
navigation pad to select Voice Mail.
3. Press the Select soft key.
4. Enter your voice mail password (pin) followed
by #.
5. From within the main voice mail box, press 4
to access setup options.
6. Press 1 to change your greeting.
Follow the voice prompts provided to manage
your standard and alternate greetings.
1. From within the voice mail box, press 4 to access set up options.
20
Page 21
2. Press 3 to access preferences.
3. Press 1 to change your pin.
Follow the remaining voice prompts to change your pin.
21
Page 22
6 CORPORATE DIRECTORY
1. Press the (Directories) button on your
4. Press the navigation up/down button to select
To access the UWW Corporate directory:
phone.
2. Press the navigation up/down buttons to
select Corporate Directory.
3. Press the Select soft key button.
the Last, First, or Number field search option.
5. Using the number pad, enter in the first or last
name of the person you wish to call.
NOTE: When entering letters, select the
appropriate number key assigned to that letter.
Press the number multiple times to scroll through
the available letters. For example, to enter a B,
press the 2 key two times, and to enter a C, press
the 2 key three times.
Use the backspace (<<) soft key to make
corrections while entering data.
6. Press the Search soft key button to continue.
22
Page 23
7. Use the navigation up/down buttons to select
the user you wish to call.
8. Press the Dial soft key to place your call.
23
Page 24
7 CISCO SELF CARE PORTAL
NOTE: The Cisco Self Care Portal page is only available while on the UWW network. If you need to
access this page remotely, please establish a UWW VPN connection.
7.1 SPEED DIALS
NOTE: Your Net-ID and password on this page is case sensitive.
1. From the Cisco Self Care Portal click on the
5. Enter in the speed dial information:
To configure your speed dials, log in to the Cisco Self Care Portal by going to http://phone.uww.edu. Log
in using your Net-ID and password.
Phones tab located in the top menu bar.
2. Select Phone Settings located in the left hand
toolbar.
3. Select Speed Dial Numbers from the main
window.
4. Click the Add New Speed Dial link.
• Number/URI: Enter in the 4 digit
extension of an internal UWW
employee or the 10 digit external
phone number starting with a 9.
• Label (Description): Enter in the label
for your speed dial.
• Speed Dial: Enter in a number to
assign to your speed dial.
Enter 1 to pick the first
available speed dial button.
Enter 2 to select the next
available speed dial button.
Etc.
6. Click Save to save your changes.
24
Page 25
7. Your new speed dial will now display on your
NOTE: To edit your speed dial, click the pencil icon to the right of your speed dial. Click the X button
to delete your speed dial.
7.2 CALL FORWARDING
1. From the Cisco Self Care Portal page, click on
If adding a new number, enter in the 4 digit
NOTE: Call forwarding can also be enabled by
phone or through your Jabber client.
phone.
the Phones tab located in the top menu bar.
2. Select Call Forwarding located in the left hand
toolbar.
3. Your primary extension will be expanded by
default. If you have multiple extensions
assigned to your phone, click the down arrow
to the left of the line extension to configure the
call forward settings on that extension.
4. Check the box to the left of the extension you
want to forward.
5. Using the dropdown box, select Voicemail or
Add a new number.
extension to forward internally. To forward to
an external phone number, enter 9, then the
full 10 digit telephone number.
6. Click the Save button to save your changes.
pressing the CFwdALL soft key button on your
25
Page 26
7.3 DO NOT DISTURB
1. From the Cisco Self Care Portal page, select IM
NOTE: Do Not Disturb can also be enabled by
pressing the DND soft key button on your phone.
7.4 SINGLE NUMBER REACH
& Availability from the top toolbar.
2. Under the Do Not Disturb heading, check the
box to enable do not disturb.
3. Click the Save button to save your changes.
4. To disable do not disturb, uncheck the box,
then click the Save button to save your
changes.
Single Number Reach (SNR) allows you to configure your cell phone, or alternate phone, to ring while
your primary VoIP line is ringing. This is a custom add-on feature that is not enabled by default and
requires consultation with ICIT staff. To request access to this feature, contact the ICIT TSC Helpdesk at
472-4357 or helpdesk@uww.edu
.
26
Page 27
8 TROUBLESHOOTING
8.1 WHERE TO GET HELP
9 REFERENCES
• TSC Helpdesk (helpdesk@uww.edu) or x. 4357
• UWW Cisco VoIP Webpage: http://www.uww.edu/icit/training/voip.html
Cisco.com. (n.d.). Cisco.com. Retrieved from Cisco Unified IP Phones 7945G and 7965G for:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/ip_phones/7945_65/44/english/user/guide/7965_45.pdf
27
Loading...