Cisco Systems 7921G User Manual 2

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0

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Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 527-0883

Common Phone Tasks

Using the Phone

Hold/resume a call Press Hold or Resume.

Transfer a call to a new number

Redial a number Press twice or

Start a standard conference call

Forward your extension

Use your call logs Choose Directory (Book) >

Move a shared line call between desk phone and wireless phone

Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or tra demarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0705R)

Choose Options >Trnsfer, enter a target number, then press Options >Trnsfer again.

Options > Redial.

Choose Options > Confrn. Dial a number, then choose Options > Confrn again. Repeat for each party.

Choose Options > CFwdAll. Enter the number to which you want to forward all calls. To cancel, choose

Options > CFwdAll.

Missed Calls, Received Calls, or Placed Calls.

To dial, scroll to a listing and press Dial or .

From the phone with the active call, press Hold. From the other phone, select the shared-line call and press Resume to retrieve the call.

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QUICK REFEREN CE

Cisco Unified Wireless IP Phone 7921G for Cisco

Unified Communications Manager 7.0

Using the Phone

Shortcut Keys and Buttons

Softkey Definitions

Entering Text

Phone Screen Icons

Common Phone Tasks

Power on/off the phone

Access phone features

Press and hold until phone powers on or off.

Press Options for feature list:

• Press number key for feature or

• Scroll to feature and press .

Access Main menu options

Press a navigation arrow for:

• Directory menu (Book)

• Line view (Phone)

• Settings menu (To ol s)

• Services menu (Wor ld)

Press number key for menu option.

Access your Phone Book

Adjust display brightness

Press Ph Book or Directory > Phone Book.

Choose Settings > Phone Settings >

Display Settings, and select Display Brightness. Press

, then press Save.

Shortcut Keys and Buttons

Toggle ringer to vibrate or ring

Access voice messages

Adjust ringer, handset, or speaker volume

Mute/unmute your phone

Switch between speaker and handset

Lock the keypad Press and hold .

Unlock the keypad Press Unlock, then OK.

Press and hold .

Press up or down.

Press .

Press and hold .

Softkey Definitions

Entering Text

Intercom line in one-way audio

AbbrDial Dial using a speed dial index

number

Barge Add yourself to a call on a shared

line

CallBack Receive notification when a busy

extension becomes available

CFwdAll Set up/cancel call forwarding

ConfList View conference participants

Confrn Create a conference call

DirTrfr Transfer two calls to each other

DND Turn on/off Do Not Disturb

(DND)

EditDial Edit a number in a call log

GPickUp Answer a call that is ringing in

another group or on another line

HLog Log in or out of your hunt group

iDivert Send a call to your voice messaging

system

Join Join several calls already on a

single line to create a conference

MCID Report suspicious calls

MeetMe Host a Meet-Me conference call

Message Access your voicemail

Park Store a call using Call Park

Ph Book Open your Phone Book

PickUp Answer a call in your group

QRT Submit call problems to the system

administrator

Remove Remove a conference participant

RmLstC Drop the last party added to a

conference call

Trn sfer Transfer a call

Character—Press key one or more times.

Space—Press .

Number—Press the number key.

Symbol—Press these keys:

to enter * + - / = \ : ;

to enter space , . ‘ “ | _ ~ ’

to enter # ? ( ) [ ] { }

to enter ! @ < > $ % ^ &

Phone Screen Icons

Line and Call States

Off hook

Connected call

Call on hold

Call Forwarding enabled

Shared line in use

Incoming call, or BLF-monitored line is ringing (BLF Pickup)

BLF-monitored line is in-use

BLF-monitored line is idle

BLF-monitored line is in Do Not Disturb state

Speed-dial, call log, or directory listing (BLF status unknown)

Intercom line in idle state

Intercom line in two-way audio

Line Features

Phone line

Service URL

Voice message

Other Features

Mute on

Headset active

Speaker mode active

Ringer off (silent mode)

Ring and vibrate on

Vibrate only on

Application active

Radio signal status

No radio signal

Battery charge status

Docked in desktop charger

Docked in desktop charger with ringer off (silent mode)

Keypad locked

Business number for a contact

Home number for a contact

Mobile number for a contact

Other number for a contact

Getting Started 1

Using this Guide 1 Finding Additional Information 2

Safety and Performance Information 2 Cisco Product Security Overview 6 Accessibility Features 6

Connecting Your Phone 7

Installing or Removing the Phone Battery 7 Charging the Phone Battery 8

Using the AC Power Supply to Charge the Battery 9

Using the USB Cable and USB Port on the PC to Charge the Battery 11 Powering On the Phone 12 Setting Username and Passwords 13

Entering and Editing Text 13 Accessories for the Cisco Unified Wireless IP Phone 7921G 14

Headset Information 14

Securing the Phone with a Lock Set and Cable Lock 16

An Overview of Your Phone 18

Understanding Buttons and Hardware 19

Understanding Phone Screen Features 22

Understanding the Home Screen Display 24

Understanding Feature Buttons and Menus 25

Accessing the Help System on Your Phone 26

Using Phone Buttons 27 Understanding Lines vs. Calls 27

Understanding Line and Call Icons 28

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 v

Understanding Out-of-Range Alerts 29 Understanding Feature Availability 30

Cleaning the Phone 30

Basic Call Handling 31

Placing a Call—Basic Options 31

Placing a Call—Additional Options 33 Answering a Call 35 Ending a Call 36

Using Hold and Resume 36 Using Mute 38 Switching Between Multiple Calls 38

Transferring Calls 38 Forwarding Calls to Another Number 40 Using Do Not Disturb 41

Making Conference Calls 42

Using Conference Features 42 Using Conference 43 Using Join 43 Using cBarge 45 Using Meet-Me 45 Viewing or Removing Conference Participants 46

Placing or Receiving Intercom Calls 47

Advanced Call Handling 49

Speed Dialing 49

Using Speed Dial and Fast Dial 50

Picking Up a Redirected Call on Your Phone 51 Storing and Retrieving Parked Calls 52 Logging Out of Hunt Groups 53

Using a Shared Line 54

Understanding Shared Lines 54 Using Barge to Add Yourself to a Shared-Line Call 54

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Understanding Barge Features 55 Using Barge Features 55

Preventing Others from Viewing or Joining a Shared-Line Call 56

Using BLF to Determine a Line State 56 Making and Receiving Secure Calls 57 Tracing Suspicious Calls 59

Prioritizing Critical Calls 59 Using Cisco Extension Mobility 60 Using the Application Button 61

Using the Push to Talk Service 61

Using a Handset, Headset, and Speakerphone 62

Obtaining Headsets 64 Using AutoAnswer 64

Changing Phone Settings 65

Customizing Rings 65 Customizing Volume Settings 66 Customizing the Phone Screen 68

Changing Keypad Settings 69

Using Any Key to Answer the Phone 69

Setting the Keypad to Automatically Lock 70

Changing the Keypad Tones 71 Viewing Your Network Profile List 71

Using Call Logs and Directories 72

Using Call Logs 72 Directory Dialing 73

Using Corporate Directory on Your Phone 74

Using Personal Directory on Your Phone 74

Cisco Unified CallManager Release 4.3 and Later 74 Cisco Unified Communications Manager Release 5.1 and Later 75

Using the Phone Book on Your Phone 77

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 vii

Accessing Voice Messages 81

Accessing Your User Options Web Pages 82

Cisco Unified CallManager Release 4.3 and Later User Options Web Pages 82

Logging In to the User Options Web Pages 82 Subscribing to Phone Services 83

Cisco Unified Communications Manager Release 5.1 and Later User Options Web Pages 84

Accessing Your User Options Web Pages 84 Configuring Features and Services on the Web 85

Setting Up Speed Dials on the Web 85 Using Personal Directory on the Web 86 Setting Up Phone Services on the Web 89 Controlling User Settings on the Web 90 Controlling Line Settings on the Web 91 Using Cisco WebDialer 92

Understanding Additional Configuration Options 95

Troubleshooting Your Phone 97

General Troubleshooting 97 Viewing Phone Administration Data 98 Using the Quality Reporting Tool 99

Cisco One-Year Limited Hardware Warranty Terms 101

Index 103

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Getting Started

Using this Guide

This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone capabilities, or refer to the table below for pointers to commonly used sections.

If you want to... Then...

Review safety information See Safety and Performance Information, page 2.

Connect your phone to the network See Connecting Your Phone, page 7.

Use your phone after it is installed Start with the An Overview of Your Phone, page 18.

Learn about the buttons and menus See Understanding Feature Buttons and Menus, page 25.

Learn about the phone screen See Understanding Phone Screen Features, page 22.

Make calls See Placing a Call—Basic Options, page 31.

Put calls on hold See Using Hold and Resume, page 37.

Mute calls See Using Mute, page 38.

Tran s f er calls See Transferring Calls, page 40.

Make conference calls See Making Conference Calls, page 43.

Forward calls to another number See Forwarding Calls to Another Number, page 41.

Share a phone number See Using a Shared Line, page 55.

Answer calls ringing on another phone See Picking Up a Redirected Call on Your Phone, page 52.

Use your phone as a speakerphone See Using a Handset, Headset, and Speakerphone, page 65.

Set up speed dialing See Speed Dialing, page 50.

Change the ring volume or tone See Customizing Rings, page 68.

View your missed calls See Using Call Logs and Directories, page 75.

Listen to voice messages See Accessing Voice Messages, page 85.

Customizing your phone using the User Options web pages

See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide.

See Accessing Your User Options Web Pages, page 86.

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 1

Finding Additional Information

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

You can access the Cisco website at this URL:

http://www.cisco.com/

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

You can access the most current licensing information at this URL:

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.html

Safety and Performance Information

Read the following safety notices before installing or using your wireless IP phone.

Warning

Note To see translations of the warnings that appear in this publication, refer to the statement

Warning

IMPORTANT SAFETY INSTRUCTIONS

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device.

SAVE THESE INSTRUCTIONS

number in the

IP Phone 7920 Series and Peripheral Devices document that accompanied this product.

Read the installation instructions before connecting the system to the power source.

Statement 1004

Regulatory Compliance and Safety Information for the Cisco Unified Wireless

Statement 1071

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Getting Started

Warning

Voice over IP (VoIP) service and the emergency calling service do not function if power fails or is disrupted. After power is restored, you might have to reset or reconfigure equipment to regain access to VoIP and the emergency calling service. In the USA, this emergency number is 911. You need to be aware of the emergency number in your country.

The plug-socket combination on the battery charger must be accessible at all times because it serves as the main disconnecting device.

The battery charger requires short-circuit (overcurrent) protection to be provided as part of the building installation. Install only in accordance with national and local wiring regulations.

Do not use the wireless IP phone in hazardous environments such as areas where high levels of explosive gas may be present. Check with the site safety engineer before using any type of wireless device in such an area.

Telephone receivers produce a magnetic field that can attract small magnetic objects such as pins and staples. To avoid the possibility of injury, do not place the handset where such objects may be picked up.

Statement 361

Statement 1019

Statement 1045

Battery Safety Notices

These battery safety notices apply to the batteries that are approved by the Cisco Unified Wireless IP Phone 7921G manufacturer.

Warning

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 3

There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

Ultimate disposal of this product should be handled according to all national laws and regulations.

Statement 1040

Statement 1015

Warning

Do not dispose of the battery pack in fire or water. The battery may explode if placed in a fire.

Caution The battery pack is intended for use only with this device.

Caution Do not disassemble, crush, puncture, or incinerate the battery pack.

Caution To avoid risk of fire, burns, or damage to your battery pack, do not allow a metal object

to touch the battery contacts.

Caution Handle a damaged or leaking battery with extreme care. If you come in contact with the

electrolyte, wash the exposed area with soap and water. If the electrolyte has come in contact with the eye, flush the eye with water for 15 minutes and seek medical attention.

Caution Do not charge the battery pack if the ambient temperature exceeds 104 degrees

Fahrenheit (40 degrees Celsius).

Caution Do not expose the battery pack to high storage temperatures (above 140 degrees

Fahrenheit, 60 degrees Celsius).

Caution When discarding a battery pack, contact your local waste disposal provider regarding

local restrictions on the disposal or recycling of batteries.

Caution To obtain a battery, contact your local dealer. Use only the batteries that have a Cisco part

number.

Standard battery—CP-BATT-7921G-STD Extended use battery—CP-BATT-7921G-EXT

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Getting Started

Caution Use only the Cisco power supply that is compatible with your phone. To order your power

supply, contact your local dealer and refer to the following list of Cisco part numbers:

Australia—CP-PWR-7921G-AU= Central Europe—CP-PWR-7921G-CE= China—CP-PWR-7921G-CN= Japan—CP-PWR-7921G-JP= North America—CP-PWR-7921G-NA= United Kingdom—CP-PWR-7921G-UK=

Note The battery and power supply are not provided with your phone. To order the battery and

power supply, contact your local dealer.

Power Outage

Your accessibility to emergency service through the phone is dependent on the wireless access point being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.

Regulatory Domains

The radio frequency (RF) for this phone is configured for a specific regulatory domain. If you use this phone outside of its regulatory domain, the phone will not function properly, and you might violate local regulations.

Healthcare Environments

This product is not a medical device and may use an unlicensed frequency band that is susceptible to interference from other devices or equipment.

Using External Devices

The following information applies when you use external devices with the Cisco Unified Wireless IP

Phone:

Cisco recommends the use of good quality external devices (such as headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:

• Move the external device away from the source of the RF or AF signals.

• Route the external device cables away from the source of the RF or AF signals.

• Use shielded cables for the external device, or use cables with a better shield and connector.

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 5

• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.

Caution In European Union countries, use only external headsets that are fully compliant with the

EMC Directive [89/336/EC].

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

Further information regarding U.S. export regulations may be found at

http://www.access.gpo.gov/bis/ear/ear_data.html.

Accessibility Features

A list of accessibility features is available upon request.

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Connecting Your Phone

Your system administrator will configure your new Cisco Unified Wireless IP Phone to connect to the corporate wireless network and the IP telephony network.

A rechargeable Lithium ion battery powers the Cisco Unified Wireless IP Phone 7921G. Before you can use your phone, you must install the battery in the phone and then charge the battery. Depending on the type of battery you have, the fully charged battery provides these hours of service:

• The standard battery provides up to 11 hours of talk time or up to 150 hours of standby time.

• The extended battery provides up to 15 hours of talk time or up to 200 hours of standby time.

Installing or Removing the Phone Battery

To install or remove the battery, follow these steps:

If you want to... Then...

Install the battery 1. Insert the battery catches in the slots at the bottom of the phone. Ensure

metal contacts on the battery and the phone face each other.

2. Press the battery to the phone until it locks into place.

Remove the battery 1. Push up on the locking catch with one hand.

2. With the other hand, hold the battery at the edges and pull out to remove the battery.

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 7

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Locking catch—Push up to release the battery.

Battery catches—Insert these into the slots near the bottom of the phone at battery installation.

Metal contacts—Match the contacts on the battery to the contacts on the phone.

Charging the Phone Battery

You can charge the battery in your wireless IP phone by connecting the AC power supply or the USB cable to your phone. For more information, see these sections:

• Using the AC Power Supply to Charge the Battery, page 9

• Using the USB Cable and USB Port on the PC to Charge the Battery, page 11

Charging Time if AC Power

Battery Type

Supply Connected to Phone

Standard 2 hours 5 hours

Extended 3 hours 7 hours

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Charging Time if Phone Connected to USB Port on PC with USB Cable

Connecting Your Phone

Note You can also charge your battery by using a desktop charger or a multi-charger. For more

information, see the Cisco Unified Wireless IP Phone 7921G Accessory Guide.

Using the AC Power Supply to Charge the Battery

You can charge your battery quickly by connecting the AC power supply to the phone. To accommodate different AC power receptacles, you must insert the appropriate AC plug adapter on the AC power supply.

You can use the phone while the battery is being charged. After the battery is charged, you can unplug the power supply cord, or you can leave the phone plugged into the power cord.

Note Depending on configuration, your phone may automatically power off when it is connected

to an AC power source. AC power sources include the power supply, desktop charger, or multi-charger. If the phone is in use (on a call or is using a phone service) when it is connected to the AC power source, it will power off upon termination of the call or phone service.

For more information, see your system administrator.

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 9

To charge the battery in the phone using the AC power supply, use this diagram:

AC plug adapter—Insert the AC plug adapter into the slot on the power supply.

AC power supply—Insert into an AC outlet.

Phone connector on AC power supply cable—Insert into the connector slot at bottom of phone.

Indicator light—Indicates the charging status:

• Red—Battery charging in process

• Green—Battery charging is completed

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Connecting Your Phone

Using the USB Cable and USB Port on the PC to Charge the Battery

You can charge the battery in the phone by connecting your phone with a USB cable to a USB port on your PC. Charging takes longer when you use the USB port on the PC to charge the battery.

To use the USB cable and USB port to charge the battery, use this diagram and follow the steps:

ABC

JKL

TUV

7921

180350

If you want to... Then...

Charge the battery using the USB cable

1. Insert the phone connector on the USB cable into the phone.

2. Insert the USB A-type connector into the USB port on your PC.

Note If the Found New Hardware Wizard opens, use the next procedure to stop

it.

3. Monitor the indicator light after the phone briefly displays “USB Connected” on the status line.

While the battery is charging, the indicator light is red. When the battery is fully charged, the indicator light turns green.

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 11

If you want to... Then...

Stop Found New Hardware Wizard from opening when connecting to USB port

1. Click Next to use the wizard dialog box.

2. In the Update New Software dialog, click No, not this time, and click

Next.

3. Click Install the Software automatically (Recommended) and click Next.

4. After a few moments, the Cannot Install This Hardware dialog displays.

Click Don't prompt me again to install this software.

5. Click Finish to close the dialog box.

Powering On the Phone

After charging the battery, you must power on the phone to make and receive calls.

If you want to... Then...

Power on the phone 1. Press and hold the (red button) until the phone powers on.

2. You might need to enter a username and password to access the wireless

network. For more information, see

page 13.

3. After completing authentication and registration with Cisco Unified Communications Manager, the phone displays the main screen and is ready to place or receive calls.

Setting Username and Passwords,

Check signal strength The icon indicates the strength of the signal between the wireless access

point and your phone. Your phone must have at least one bar to place or receive calls.

When you move the phone out of signal range, you lose connection with the wireless LAN. The service area.”

icon appears, and the status line displays, “Leaving

Tip

Your idle phone screen can turn off after a time interval. To alert you that the phone is still powered on and connected to the wireless network when using battery power, the indicator light blinks green every two seconds.

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Connecting Your Phone

Setting Username and Passwords

When powering on your phone for the first time, in some networks, you might need to set your username and password to access the wireless network.

If you want to... Then...

Set username and password

1. Choose (Settings) > Network Profiles.

2. Highlight the current profile name (with ) and press View.

Note icon displays indicating that this screen is locked. For assistance,

contact your system administrator.

3. Highlight WLAN Configuration and press View.

4. Scroll to Username or Password and press .

5. Using the keypad, enter your username or password in the New

Username or New Password field.

For assistance, see Entering and Editing Text, page 13.

Note You can use up to 32 alphanumeric characters for the EAP/LEAP

password.

6. To confirm the changes, choose Options > Save.

7. To return to the main screen, press (red button).

Ask your system administrator for assistance.

Entering and Editing Text

You can enter characters, numbers, and special characters for passwords. When you press a numeric key on the keypad, a text bubble shows all the characters and symbols that this key controls. Each press moves to another character option.

If you want to... Then...

Enter characters Press the number key until you highlight the character (lower or upper

case) that you want to enter.

Enter numbers Press the number key and locate the number that you want to enter.

Delete the last character Press << once to delete the last character or number or to delete the

whole character string, press and hold <<.

Enter a space Press to enter a space between characters.

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 13

If you want to... Then...

Enter special characters and symbols

Press to display and enter these symbols * + - / = \ : ;

Press to display and enter these symbols space , . ‘ “ | _ ~ ’

Press to display and enter these symbols # ? ( ) [ ] { }

Press to display and enter these symbols ! @ < > $ % ^ &

Cancel editing mode Choose Options > Cancel to return to the menu option or main screen.

Registering with TAPS

After your phone is connected to the wireless LAN network, your system administrator might ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used for a new phone or to replace an existing phone.

To register with TAPS, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, disconnect. The phone will re-start.

Accessories for the Cisco Unified Wireless IP Phone 7921G

The following phone accessories are available for your phone:

• Standard and extended batteries

• AC power supplies for different geographical areas

• Desktop charger with speakerphone

• Multi-charger

• Carrying cases

• Lock sets

For a complete list and description of accessories, see the Cisco Unified Wireless IP Phone 7921G

Accessory Guide.

Headset Information

To use a headset, see Using a Handset, Headset, and Speakerphone, page 62. Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where Cisco Unified

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IP Phones are

Connecting Your Phone

deployed, there is not a single “best” solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network.

In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users.

Cisco Systems recommends the use of good quality external devices, like headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as cell phones and two-way radios, some audio noise may still occur. See

The primary reason that a particular headset would be inappropriate for the Cisco Unified IP Phone is the potential for an audible hum. This hum can be heard by either the remote party or by both the remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors.

Using External Devices, page 5 for more information.

Audio Quality Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets, but some of the headsets on the sites listed below have been reported to perform well on Cisco Unified IP Phones.

Nevertheless, it is ultimately the customer's responsibility to test this equipment in their own environment to determine suitable performance.

For information about headsets for your phone, see the Cisco Unified Wireless IP Phone 7921G

Accessory Guide and these web sites:

• http://www.plantronics.com

• http://www.jabra.com

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 15

Securing the Phone with a Lock Set and Cable Lock

You can secure the Cisco Unified Wireless IP Phone 7921G to a desk top by ordering the lock set from Cisco. For more information, refer to the

To install the lock set, use the diagram and follow these steps:

If you want to... Then...

Install the lock set on the phone

1. Put the security cable around a post or through a hole in the desktop. Insert the loops at the ends of the security cable through the C-ring.

2. Insert the C-ring with cable loops through the slot on back of phone.

3. Use the combination lock to secure the ends of the C-ring around cable

loops and phone.

The phone is secured to the desktop area.

4. To secure the desktop charger, use a laptop cable lock.

Cisco Unified Wireless IP Phone 7921G Accessory Guide.

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Connecting Your Phone

181319

You can secure your Cisco Unified Wireless IP Phone 7921G Desktop Charger by using a laptop cable lock. The lock connects to the security slot on the side of the desktop charger, and the cable can be secured to a desktop. The diagram shows where to insert the lock.

Note The lock set does not include the cable lock.

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 17

An Overview of Your Phone

Your Ci s c o Unified Wireless IP Phone 7921G is a full-feature telephone that provides voice communication over the same wireless LAN that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.

In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities.

Depending on the configuration, your phone supports:

• Wireless access to your phone number and the corporate directory.

• A phone book that can store up to 100 contacts, and speed-dial hot keys that can be assigned to

these local phone book contacts.

• Access to network data, XML applications, and web-based services.

• Online customizing of phone features and services from your User Options web pages.

• An online help system that displays information on the phone screen.

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An Overview of Your Phone

Understanding Buttons and Hardware

You can use the graphic below to identify buttons and hardware on your phone.

Indicator light

(LED)

GHI

PQRS

ABC

JKL

TUV

DEF

MNO

WXYZ

7921

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Provides these indications:

• Solid red—Phone is connected to AC power source, and battery is charging.

• Solid green—Phone is connected to AC power source, and battery is fully

charged.

• Fast blinking red—Incoming call. (Phone can be charging or fully charged.)

• Slow blinking red—Voice message. (When phone is connected to AC power

source, red light displays longer than when using only the battery.)

• Slow blinking green (every two seconds)—Phone is using only battery power. Phone is registered with the wireless network and is within service coverage area.

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 19

Headset port Port for plugging in a headset or ear bud.

Speaker button Toggles the speaker mode on or off for the phone.

Right softkey

button

Navigation

Activates the Options menu for access to the list of softkeys. Sometimes displays a softkey label.

Accesses these menus and lists from the main screen.

button

Understanding Phone Screen Features

Because the Cisco Unified Wireless IP Phone 7921G has only two softkeys, the Options softkey displays the list of available feature options for the phone. The features in the Options list change depending on whether the phone is idle or in an active call.

This is what your main phone screen looks like with the Options list open.

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Cisco Systems 7921G User Manual 2

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0

Common Phone Tasks

Using the Phone

QUICK REFEREN CE

Shortcut Keys and Buttons

Softkey Definitions

Entering Text

Phone Screen Icons

Contents

Getting Started

Using this Guide

Finding Additional Information

Safety and Performance Information

Cisco Product Security Overview

Accessibility Features

Connecting Your Phone

Installing or Removing the Phone Battery

Charging the Phone Battery

Using the AC Power Supply to Charge the Battery

Using the USB Cable and USB Port on the PC to Charge the Battery

Powering On the Phone

Setting Username and Passwords

Entering and Editing Text

Accessories for the Cisco Unified Wireless IP Phone 7921G

Headset Information

Securing the Phone with a Lock Set and Cable Lock

An Overview of Your Phone

Understanding Buttons and Hardware

Understanding Phone Screen Features