Cisco Wireless IP Phone 7920
Administration Guide for
Cisco CallManager Release 4.0 and
4.1
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
Text Part Number: OL-7104-01
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT
NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT
ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR
THEIR APPLICATION OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION
PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO
LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.
The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed
and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.
The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate
radio-frequency energy. If it is not installed in accordance with Cisco’s installation instructions, it may cause interference with radio and television
reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in
part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation.
However, there is no guarantee that interference will not occur in a particular installation.
Modifying the equipment without Cisco’s written authorization may result in the equipment no longer complying with FCC requirements for Class
A or Class B digital devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct
any interference to radio or television communications at your own expense.
You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco
equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by
using one or more of the following measures:
• Turn the television or radio antenna until the interference stops.
• Move the equipment to one side or the other of the television or radio.
• Move the equipment farther away from the television or radio.
• Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television
or radio are on circuits controlled by different circuit breakers or fuses.)
Modifications to this product not authorized by Cisco Systems, Inc. could void the FCC approval and negate your authority to operate the product.
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DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR
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All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a
partnership relationship between Cisco and any other company. (0711R)
Cisco Wireless IP Phone 7920 Administration Guide for Cisco CallManager Release 4.0 and 4.1, CiscoWireless IP Phone 7920
Troubleshooting Information for Basic Problems28
Windows User Interface Operation Errors29
TCP Connection Errors29
File Format or File Access Errors30
TFTP or Network Errors31
Security Errors32
Where to Go for More Troubleshooting Information32
APPENDIX
APPENDIX
APPENDIX
I
NDEX
AProviding Information to Users By Using a Website1
How Wireless IP Phones Operate1
How Users Get Copies of Cisco IP Phone Manuals3
How Users Configure Phone Features and Services3
How Users Access Voice Messages4
BSupporting International Users1
CPhysical and Operating Environment Specifications1
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Overview
Preface
Cisco Wireless IP Phone 7920 Administration Guide provides the information
you need to understand, install, configure, and manage the Cisco Wireless IP
Phone 7920 on your network. This guide is intended to be used to administer
phones running with Cisco
CallManager Release 3.3 or later.
Audience
Cisco Wireless IP Phone 7920 Administration Guide for Cisco CallManager Release 4.0 and 4.1
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Network engineers, system administrators, or telecom engineers should review
this guide to learn the steps required to properly set up the Cisco
IP
Phone 7920 on the wireless network.
The tasks described are considered to be administration-level tasks and are not
intended for end-users of the phones. Many of the tasks involve configuring
network settings and affect the phone’s ability to function in the network.
Because of the close interaction between the Cisco Wireless IP Phone 7920 and
Cisco
CallManager, these tasks require familiarity with Cisco CallManager.
Wireless
13
Objectives
Objectives
This guide provides the required steps to get the Cisco Wireless IP Phone 7920 up
and running on a wireless Voice-over-IP (VoIP) network. Because of the
complexity of an IP telephony network, this guide does not provide complete and
detailed information for procedures that you need to perform on the
Cisco
CallManager application or other network devices.
Organization
This guide is organized as follows:
Chapter Description
Preface
Chapter 1, “An Overview of the Cisco Wireless
IP Phone 7920”
Chapter 2, “An Overview of the Wireless
Network”
Chapter 3, “Setting Up Cisco Wireless IP Phones” Describes how to properly and safely install and
Chapter 4, “Using the Cisco 7920 Configuration
Utility”
Chapter 5, “Configuring Network Profiles on the
Cisco Wireless IP Phone 7920”
Chapter 6, “Verifying the Wireless Network
Configuration on the Cisco Wireless IP Phone”
Provides a conceptual overview and description of
the Cisco
Describes how the IP Phone interacts with other
key IP telephony and wireless network
components, and provides an overview of the
tasks required prior to installation
configure the Cisco
your network
Describes how to install and use the
Cisco
export configuration files for the Cisco
IP
Phone
Describes how to configure network profiles, by
using the Profiles menu on the Cisco
IP
Phone
Describes how to view the wireless network
settings using the Network Configuration menu on
the Cisco
Wireless IP Phone 7920
Wireless IP Phone 7920 on
7920 Configuration Utility to import and
Wireless
Wireless
Wireless IP Phone
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Preface
Chapter Description
Related Documentation
Chapter 7, “Configuring Features, Templates,
Services, and Users”
Chapter 8, “Viewing Status, Statistics, and
Firmware Information on the Cisco Wireless
IP Phone 7920”
Chapter 9, “Troubleshooting the Cisco Wireless
IP Phone 7920”
Appendix A, “Providing Information to Users By
Using a Website”
Provides an overview of procedures for
configuring telephony features and adding users to
Cisco
CallManager
Explains how to view phone configuration status,
network statistics, and firmware information from
the
Cisco Wireless IP Phone
Provides tips for troubleshooting the
Cisco
Wireless IP Phone
Provides suggestions for setting up a website for
providing users with important information about
their Cisco
Wireless IP Phone
Appendix B, “Supporting International Users”Provides information about setting up phones in
non-English environments
Appendix C, “Physical and Operating
Environment Specifications”
Provides technical specifications of the
Cisco
Wireless IP Phone 7920
Related Documentation
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For more information about the Cisco Wireless IP Phone 7920, refer to the
following publications, which are available at this location:
•Cisco IP Phones and Services Application Developers Guide
•Bulk Administration Tool User Guide
Obtaining Documentation
Preface
Cisco documentation and additional literature are available on Cisco.com. Cisco
also provides several ways to obtain technical assistance and other technical
resources. These sections explain how to obtain technical information from Cisco
Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
http://www.cisco.com
You can access international Cisco websites at this URL:
Cisco documentation and additional literature are available in a Documentation
DVD package, which may have shipped with your product. The Documentation
DVD is updated regularly and may be more current than printed documentation.
The Documentation DVD package is available as a single unit.
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Preface
Registered Cisco.com users (Cisco direct customers) can order a Cisco
Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool
or Cisco Marketplace.
Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
Cisco Marketplace:
http://www.cisco.com/go/marketplace/
Ordering Documentation
You can find instructions for ordering documentation at this URL:
•Registered Cisco.com users (Cisco direct customers) can order Cisco product
documentation from the Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
•Nonregistered Cisco.com users can order documentation through a local
account representative by calling Cisco Systems Corporate Headquarters
(California, USA) at 408
calling 1 800
553-NETS (6387).
Documentation Feedback
You can send comments about technical documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front
cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
526-7208 or, elsewhere in North America, by
We appreciate your comments.
Cisco Wireless IP Phone 7920 Administration Guide for Cisco CallManager Release 4.0 and 4.1
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17
Cisco Product Security Overview
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.ht
ml
From this site, you can perform these tasks:
•Report security vulnerabilities in Cisco products.
•Obtain assistance with security incidents that involve Cisco products.
•Register to receive security information from Cisco.
A current list of security advisories and notices for Cisco products is available at
this URL:
http://www.cisco.com/go/psirt
Preface
If you prefer to see advisories and notices as they are updated in real time, you
can access a Product Security Incident Response Team Really Simple Syndication
(PSIRT RSS) feed from this URL:
Cisco is committed to delivering secure products. We test our products internally
before we release them, and we strive to correct all vulnerabilities quickly. If you
think that you might have identified a vulnerability in a Cisco product, contact
PSIRT:
•Emergencies — security-alert@cisco.com
•Nonemergencies — psirt@cisco.com
TipWe encourage you to use Pretty Good Privacy (PGP) or a compatible product to
encrypt any sensitive information that you send to Cisco. PSIRT can work from
encrypted information that is compatible with PGP versions
2.x through 8.x.
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Preface
Never use a revoked or an expired encryption key. The correct public key to use
in your correspondence with PSIRT is the one that has the most recent creation
date in this public key server list:
In an emergency, you can also reach PSIRT by telephone:
•1 877 228-7302
•1 408 525-6532
Obtaining Technical Assistance
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco
service contracts, Cisco Technical Support provides 24-hour-a-day,
award-winning technical assistance. The Cisco Technical Support Website on
Cisco.com features extensive online support resources. In addition, Cisco
Technical Assistance Center (TAC) engineers provide telephone support. If you
do not hold a valid Cisco service contract, contact your reseller.
Cisco Technical Support Website
The Cisco Technical Support Website provides online documents and tools for
troubleshooting and resolving technical issues with Cisco products and
technologies. The website is available 24 hours a day, 365 days a year, at this
URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support Website requires a Cisco.com
user ID and password. If you have a valid service contract but do not have a user
ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Cisco Wireless IP Phone 7920 Administration Guide for Cisco CallManager Release 4.0 and 4.1
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Obtaining Technical Assistance
NoteUse the Cisco Product Identification (CPI) tool to locate your product serial
number before submitting a web or phone request for service. You can access the
CPI tool from the Cisco Technical Support Website by clicking the To ol s &
Resources link under Documentation & Tools.Choose Cisco Product
Identification Tool from the Alphabetical Index drop-down list, or click the
Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool
offers three search options: by product ID or model name; by tree view; or for
certain products, by copying and pasting show command output. Search results
show an illustration of your product with the serial number label location
highlighted. Locate the serial number label on your product and record the
information before placing a service call.
Submitting a Service Request
Preface
Using the online TAC Service Request Tool is the fastest way to open S3 and S4
service requests. (S3 and S4 service requests are those in which your network is
minimally impaired or for which you require product information.) After you
describe your situation, the TAC Service Request Tool provides recommended
solutions. If your issue is not resolved using the recommended resources, your
service request is assigned to a Cisco TAC engineer. The TAC Service Request
Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the
Cisco TAC by telephone. (S1 or S2 service requests are those in which your
production network is down or severely degraded.) Cisco TAC engineers are
assigned immediately to S1 and S2 service requests to help keep your business
operations running smoothly.
To open a service request by telephone, use one of the following numbers:
For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
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Preface
Obtaining Additional Publications and Information
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has
established severity definitions.
Severity 1 (S1)—Your network is “down,” or there is a critical impact to your
business operations. You and Cisco will commit all necessary resources around
the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or
significant aspects of your business operation are negatively affected by
inadequate performance of Cisco products. You and Cisco will commit full-time
resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most
business operations remain functional. You and Cisco will commit resources
during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product
capabilities, installation, or configuration. There is little or no effect on your
business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is
available from various online and printed sources.
•Cisco Marketplace provides a variety of Cisco books, reference guides, and
logo merchandise. Visit Cisco Marketplace, the company store, at this URL:
http://www.cisco.com/go/marketplace/
•Cisco Press publishes a wide range of general networking, training and
certification titles. Both new and experienced users will benefit from these
publications. For current Cisco Press titles and other information, go to Cisco
Press at this URL:
http://www.ciscopress.com
•Packe t magazine is the Cisco Systems technical user magazine for
maximizing Internet and networking investments. Each quarter, Packet
delivers coverage of the latest industry trends, technology breakthroughs, and
Cisco products and solutions, as well as network deployment and
Cisco Wireless IP Phone 7920 Administration Guide for Cisco CallManager Release 4.0 and 4.1
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Document Conventions
Preface
troubleshooting tips, configuration examples, customer case studies,
certification and training information, and links to scores of in-depth online
resources. You can access Packet magazine at this
http://www.cisco.com/packet
•Internet Protocol Journal is a quarterly journal published by Cisco Systems
for engineering professionals involved in designing, developing, and
operating public and private internets and intranets. You can access the
Internet Protocol Journal at this URL:
http://www.cisco.com/ipj
•World-class networking training is available from Cisco. You can view
current offerings at this
URL:
http://www.cisco.com/en/US/learning/index.html
URL:
Document Conventions
This document uses the following conventions:
ConventionDescription
boldface fontCommands and keywords are in boldface.
italic fontArguments for which you supply values are in italics.
[ ]Elements in square brackets are optional.
{ x | y | z }Alternative keywords are grouped in braces and separated by vertical bars.
[ x | y | z ]Optional alternative keywords are grouped in brackets and separated by
vertical bars.
stringA nonquoted set of characters. Do not use quotation marks around the string
or the string will include the quotation marks.
screen fontTerminal sessions and information the system displays are in screen font.
boldface screen fontInformation you must enter is in boldface screen font.
italic screen fontArguments for which you supply values are in italic screen font.
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Preface
Document Conventions
ConventionDescription
^The symbol ^ represents the key labeled Control—for example, the key
combination ^D in a screen display means hold down the Control key while
you press the D key.
< >Nonprinting characters, such as passwords are in angle brackets.
NoteMeans reader take note. Notes contain helpful suggestions or references to
material not covered in the publication.
CautionMeans reader be careful. In this situation, you might do something that could
result in equipment damage or loss of data.
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Document Conventions
Preface
Warnings use the following conventions:
Warning
Waarschuwing
IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause
bodily injury. Before you work on any equipment, be aware of the hazards
involved with electrical circuitry and be familiar with standard practices for
preventing accidents. Use the statement number provided at the end of each
warning to locate its translation in the translated safety warnings that
accompanied this device.
Statement 1071
SAVE THESE INSTRUCTIONS
BELANGRIJKE VEILIGHEIDSINSTRUCTIES
Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die
lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat
werken, dient u zich bewust te zijn van de bij elektrische schakelingen
betrokken risico's en dient u op de hoogte te zijn van de standaard praktijken
om ongelukken te voorkomen. Gebruik het nummer van de verklaring
onderaan de waarschuwing als u een vertaling van de waarschuwing die bij
het apparaat wordt geleverd, wilt raadplegen.
BEWAAR DEZE INSTRUCTIES
24
Varoitus
TÄRKEITÄ TURVALLISUUSOHJEITA
Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia
vammoja. Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien
käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin
ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen
mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta
varoitusten lopussa näkyvien lausuntonumeroiden avulla.
SÄILYTÄ NÄMÄ OHJEET
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Document Conventions
Attention
Warnung
IMPORTANTES INFORMATIONS DE SÉCURITÉ
Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une
situation pouvant entraîner des blessures ou des dommages corporels. Avant
de travailler sur un équipement, soyez conscient des dangers liés aux circuits
électriques et familiarisez-vous avec les procédures couramment utilisées
pour éviter les accidents. Pour prendre connaissance des traductions des
avertissements figurant dans les consignes de sécurité traduites qui
accompagnent cet appareil, référez-vous au numéro de l'instruction situé à la
fin de chaque avertissement.
CONSERVEZ CES INFORMATIONS
WICHTIGE SICHERHEITSHINWEISE
Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die
zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit
den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur
Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung
angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den
übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät
ausgeliefert wurden.
Avvertenza
BEWAHREN SIE DIESE HINWEISE GUT AUF.
IMPORTANTI ISTRUZIONI SULLA SICUREZZA
Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe
causare infortuni alle persone. Prima di intervenire su qualsiasi
apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti
elettrici e conoscere le procedure standard per la prevenzione di incidenti.
Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per
individuare le traduzioni delle avvertenze riportate in questo documento.
CONSERVARE QUESTE ISTRUZIONI
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Preface
Advarsel
Aviso
VIKTIGE SIKKERHETSINSTRUKSJONER
Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade
på person. Før du begynner å arbeide med noe av utstyret, må du være
oppmerksom på farene forbundet med elektriske kretser, og kjenne til
standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hver
advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som
fulgte med denne enheten.
TA VARE PÅ DISSE INSTRUKSJONENE
INSTRUÇÕES IMPORTANTES DE SEGURANÇA
Este símbolo de aviso significa perigo. Você está em uma situação que poderá
ser causadora de lesões corporais. Antes de iniciar a utilização de qualquer
equipamento, tenha conhecimento dos perigos envolvidos no manuseio de
circuitos elétricos e familiarize-se com as práticas habituais de prevenção de
acidentes. Utilize o número da instrução fornecido ao final de cada aviso para
localizar sua tradução nos avisos de segurança traduzidos que acompanham
este dispositivo.
GUARDE ESTAS INSTRUÇÕES
¡Advertencia!
INSTRUCCIONES IMPORTANTES DE SEGURIDAD
Este símbolo de aviso indica peligro. Existe riesgo para su integridad física.
Antes de manipular cualquier equipo, considere los riesgos de la corriente
eléctrica y familiarícese con los procedimientos estándar de prevención de
accidentes. Al final de cada advertencia encontrará el número que le ayudará
a encontrar el texto traducido en el apartado de traducciones que acompaña
a este dispositivo.
GUARDE ESTAS INSTRUCCIONES
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Document Conventions
Varning!
VIKTIGA SÄKERHETSANVISNINGAR
Denna varningssignal signalerar fara. Du befinner dig i en situation som kan
leda till personskada. Innan du utför arbete på någon utrustning måste du vara
medveten om farorna med elkretsar och känna till vanliga förfaranden för att
förebygga olyckor. Använd det nummer som finns i slutet av varje varning för
att hitta dess översättning i de översatta säkerhetsvarningar som medföljer
denna anordning.
SPARA DESSA ANVISNINGAR
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CHAPTER
1
An Overview of the Cisco Wireless
IP Phone 7920
The Cisco Wireless IP Phone 7920 provides wireless voice communication over
an Internet Protocol (IP) network. Like traditional analog telephones, you can
place and receive phone calls and access features such as hold, transfer, and speed
dial. In addition, because the phone connects to your wireless LAN, you can place
and receive phone calls from anywhere in your wireless environment.
This chapter includes the following topics:
•Understanding the Cisco Wireless IP Phone 7920, page 1-1
•Features Supported on the Cisco Wireless IP Phone 7920, page 1-3
Understanding the Cisco Wireless IP Phone 7920
The Cisco Wireless IP Phone 7920 is an 802.11b wireless device that provides
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comprehensive voice communications in conjunction with Cisco
and Cisco Aironet 802.11b Access Points (APs) in a private business
communications network.This phone model supports G.711a, G.711u, and
G.729a audio compression coder-decoders (codecs). You must configure and
manage a Cisco
your network.The wireless IP phone supports multiple lines and most of the
IP
phone features of other Cisco IP Phone models.
Figure 1-1 shows the Cisco Wireless IP Phone 7920. The table that follows
describes the functions of the keys on the phone.
Cisco Wireless IP Phone 7920 Administration Guide for Cisco CallManager Release 4.0 and 4.1
Wireless IP Phone like other IP phones and wireless devices on
CallManager
1-1
Understanding the Cisco Wireless IP Phone 7920
74962
1
2
ABC
3
DEF
4
5
JKL
6
MNOGHI
7920
7
8
TUV
9
WXYZ
PQRS
0
#
1
2
3
4
1
6
7
5
1
2
ABC
Figure 1-1Cisco IP Phone 7920 Keys
Chapter 1 An Overview of the Cisco Wireless IP Phone 7920
1 or Left or Right softkey—Activates the item in the label above
2Answer/Send key—Answers a call or dials a number.
3Number keys (0-9)—Use these to enter numbers and
1-2
Cisco Wireless IP Phone 7920 Administration Guide for Cisco CallManager Release 4.0 and 4.1
the softkey.
characters.
Number keys (2-9)—Use these to activate Speed Dial hot
keys.
OL-7104-01
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