Cisco 7912 TELEPONE USER GUIDE

620-05600350 — Release 5.6.2

CISCO 7912 TELEPONE USER GUIDE

WWW

www.tekelec.com

Tekelec, Inc.

3605 E. Plano Parkway, Suite 100

Plano, TX 75074

2005 Tekelec, Inc.

T100, T300, T6000, T7000, T8000, and T9000 are trademarks of Tekelec, Inc. Trademarks of Tekelec, Inc. include:

• Tekelec, Inc. • Tekelec

• dryISE • ISE

• OpenManager

All products, names and services are trademarks and registered trademarks of their respective companies.

Music: [BG_EASY.WAV, BG_LIGHT.WAV, BG_JAZZ.WAV, IRELAND.WAV, JAPAN.WAV, LITLLITE.WAV, TRANCE.WAV]

Romeo Music International

Disclaimer of Tekelec, Inc.:

Material contained in this document is subject to change without notice. The material herein is solely for information purposes and does not represent a commitment by Tekelec, Inc. or its representatives. Tekelec, Inc. has prepared the information contained in this document solely for use by its employees, agents, and customers. Dissemination of this information and/or concepts to other parties is prohibited without the prior written consent of Tekelec. In no event will Tekelec be liable for any incidental or consequential damage in connection with the furnishing, performance or use of this material.

Tekelec, Inc. reserves the right to revise this publication in accordance with formal change control procedures defined by Tekelec.

620-05600350

• • • • • •

1 Your Cisco Telephone

Introduction .................................................................................................1

Accessing Phone Features ................................................................................... 1

In This Manual....................................................................................................... 1

Telephone Description ...............................................................................1

Cisco 7912G Features Table ......................................................................2

Moving Your Telephone .............................................................................3

2 Basic Phone Features

Adjusting the Display Contrast .................................................................5

Adjusting the Handset Volume ................................................................. 5

Adjusting the Speaker Volume ..................................................................6

Adjusting the Ringer Volume ....................................................................6

Answering Calls ..........................................................................................6

Answer a Call ........................................................................................................ 6

Answering a Second Call (Call Waiting)................................................................ 7

Putting First Call on Hold................................................................................. 7

Disconnecting the First Call............................................................................. 7

Reconnecting to the First Call ............................................................................... 7

Hanging Up .................................................................................................7

Making a Call ...............................................................................................8

Using the Handset................................................................................................. 8

Using the Speaker................................................................................................. 8

Using the Keypad .................................................................................................. 8

While on a Call ...................................................................................................... 8

Monitoring a Call Hands-Free .................................................................... 9

Using the Hold Button ........................................................................................... 9

Using the Monitor Soft Key.................................................................................... 9

Feature Notes........................................................................................................ 9

Selecting a Ringer Sound ........................................................................10

Using the Call Directory ...........................................................................10

Viewing or Dialing from the Directories ............................................................... 10

Table of Contents i

Deleting Records in the Directories..................................................................... 11

Deleting All Records in a Directory................................................................ 11

Deleting Individual Records in a Directory..................................................... 11

3 System Telephone Features

Feature Activation Digit ...........................................................................13

Abbreviated Dial .......................................................................................13

Creating an Abbreviated Dial Code..................................................................... 13

Using an Abbreviated Dial Code ......................................................................... 14

Modifying an Abbreviated Dial Code ................................................................... 14

Deleting an Abbreviated Dial Code ..................................................................... 15

Verifying an Abbreviated Dial Number ................................................................ 15

Anonymous Call Rejection ......................................................................15

Enabling Anonymous Call Rejection ................................................................... 15

Disabling Anonymous Call Rejection .................................................................. 15

Authorization Code Calling .....................................................................16

Billing Codes .............................................................................................16

Blind Transfer ...........................................................................................16

Call Block (Selective Call Rejection) ......................................................16

Enabling/Disabling Call Block.............................................................................. 17

Blocking Number of Last Call Received .............................................................. 17

Adding Numbers to Call Block List ...................................................................... 18

Listing Blocked Numbers..................................................................................... 18

Deleting Numbers from Call Block ...................................................................... 18

Call Forward (All Calls) ............................................................................19

Enabling Call Forward (All).................................................................................. 20

Using the Phone ............................................................................................ 20

Using Star Codes .......................................................................................... 20

Disabling Call Forward (All)................................................................................. 21

Using the Phone ............................................................................................ 21

Using Star Codes .......................................................................................... 21

Call Forward (Busy) ..................................................................................21

Enabling Call Forward (Busy).............................................................................. 22

Disabling Call Forward (Busy)............................................................................. 23

Call Forward (No Answer) ........................................................................23

Enabling Call Forward (No Answer) .................................................................... 24

Disabling Call Forward (No Answer) ................................................................... 25

ii Table of Contents

Call Forward (Out of Service) ..................................................................25

Enabling Call Forward (Out of Service)............................................................... 25

Disabling Call Forward (Out of Service) .............................................................. 26

Call Pickup ................................................................................................ 26

Directed Call Pickup ............................................................................................ 26

Using the Phone ............................................................................................ 27

Using Star Codes .......................................................................................... 27

Group Call Pickup ............................................................................................... 27

Using the Phone ............................................................................................ 27

Using Star Codes .......................................................................................... 27

Call Return ................................................................................................27

Call Trace ..................................................................................................28

Call Waiting ...............................................................................................28

Answering the Second Call ................................................................................. 28

Switching Between Held Calls............................................................................. 29

Suspending Call Waiting ..................................................................................... 29

Call Waiting with Caller ID .......................................................................29

Call Waiting with ID Manager ..................................................................29

Caller ID Block ..........................................................................................30

Conference ................................................................................................30

Conference Call Tips........................................................................................... 30

Dial Tone and Ringer Patterns ................................................................31

Direct Extension Assignment ..................................................................31

Programming a Guest Phone.............................................................................. 31

Re-establishing the Guest Phone........................................................................ 32

Re-establishing Your Old Phone ......................................................................... 32

Do Not Disturb ..........................................................................................32

Tips for using Do Not Disturb .............................................................................. 32

Enabling/Disabling Do Not Disturb ...................................................................... 32

End Call .....................................................................................................33

Group Speed Dial .....................................................................................33

Hold ............................................................................................................33

Hold-on Queuing ......................................................................................34

Hunt Groups ..............................................................................................34

Intercom Calls (Receive Only) .................................................................34

Meet-Me Conference ................................................................................34

Joining a Meet-Me Conference ........................................................................... 35

Table of Contents iii

To join a Meet-Me Conference...................................................................... 35

Silencing Announcements ............................................................................. 36

Dialing In Too Early ....................................................................................... 37

Entering an Incorrect ID................................................................................. 37

Extending the Conference Duration .............................................................. 38

Roll Call ......................................................................................................... 38

Adding More Ports to an Active Meet-Me Conference .................................. 38

Dropping a Conference Call .......................................................................... 38

Muting a Conference Call.............................................................................. 39

Locking a Conference Call ............................................................................ 39

Raising/Lowering Hands in a Conference Call .............................................. 39

Scheduling a Meet-Me Conference..................................................................... 40

Canceling a Meet-Me Conference....................................................................... 41

Modifying a Meet-Me Conference ....................................................................... 41

Getting a List of Meet-Me Conferences............................................................... 42

MultiCall Park ............................................................................................42

Parking a Call ...................................................................................................... 42

Retrieving a Parked Call...................................................................................... 43

Music on Hold ...........................................................................................43

Mute ...........................................................................................................43

On-hook Dialing ........................................................................................43

Permanent Caller ID Block Release ........................................................44

Phone Configurator ..................................................................................44

Assigning Your Phone Number to Your Phone ................................................... 44

IP Address/Phone Number Announcement ........................................................ 45

Changing the Extension Number ........................................................................ 45

Unassigning the Extension Number .................................................................... 46

Priority Call ............................................................................................... 46

Enabling/Disabling Priority Call ........................................................................... 46

Adding Members to the Priority Call List ............................................................. 47

Listing Priority Call Members............................................................................... 47

Deleting Priority Call Members............................................................................ 47

Privacy Guard ...........................................................................................49

Access Codes ..................................................................................................... 49

Caller Actions ...................................................................................................... 49

Entering an Access Code .............................................................................. 50

Recording a Name......................................................................................... 50

Answering Privacy Guard Call............................................................................. 50

Enabling/Disabling Privacy Guard....................................................................... 51

iv Table of Contents

Managing the Access Code ................................................................................ 51

Changing the Access Code ........................................................................... 51

Listening to Access Code.............................................................................. 52

Managing the Selective Caller List ...................................................................... 52

Adding to the List........................................................................................... 52

Listening to the List........................................................................................ 52

Deleting from the List..................................................................................... 53

Redial .........................................................................................................54

Using the Phone.................................................................................................. 54

Using Star Codes ................................................................................................ 54

Remote Access to Call Forwarding ........................................................54

Setting or Changing Remote Forwarding ............................................................ 54

Canceling Remote Forwarding............................................................................ 55

Remote Phone ..........................................................................................55

Dial-in Setup of Remote Phone........................................................................... 56

Deactivating Dial-up Remote Phone ................................................................... 56

Web Portal Setup of Remote Phone ................................................................... 56

Deactivating Remote Phone via Web Portal ....................................................... 57

Feature Interaction: Remote Phone with Find-Me............................................... 57

Selective Call Forward .............................................................................58

Enabling/Disabling Selective Call Forward.......................................................... 58

Entering the Forwarding Destination Number ..................................................... 58

Identifying the Forwarding Destination Number .................................................. 59

Adding Forwarded Phone Numbers .................................................................... 59

Listing Forwarded Phone Numbers..................................................................... 59

Deleting Forwarded Phone Numbers .................................................................. 60

Speed Dial .................................................................................................61

Programming a Speed Dial Button...................................................................... 61

Using a Speed Dial Button .................................................................................. 61

Identifying the Number Assigned to a Speed Dial Button ................................... 61

Modifying a Speed Dial Number.......................................................................... 62

Deleting a Speed Dial Number............................................................................ 62

Speaker ......................................................................................................62

Star Codes .................................................................................................62

Transfer .....................................................................................................63

4 Voice Mail Features (Default Menu)

Menus and Commands ............................................................................65

Table of Contents v

Accessing Your Voice Mail ......................................................................68

…from your phone............................................................................................... 68

…from any other internal phone.......................................................................... 69

…from any outside touchtone phone .................................................................. 69

Dialing Main Number ..................................................................................... 69

Dialing Your Telephone ................................................................................. 70

…from the email program on your PC................................................................. 70

Using Controls While Playing Messages ...............................................71

Rewind/Fast Forward .......................................................................................... 71

Rewind to the Beginning of a Message............................................................... 71

Fast Forward to the End of a Message ............................................................... 71

Pause Play of a Message.................................................................................... 71

Composing Messages before Sending ..................................................72

Compose and Send a Message .......................................................................... 72

Marking a Message as Urgent .................................................................73

Changing Your Password ........................................................................ 73

Skipping the Mail Menu to Hear Messages ............................................ 73

Returning to the Auto Attendant or Operator ........................................74

Zeroing Out to a Custom Operator .........................................................74

Replaying a Message ...............................................................................75

Saving a Message .....................................................................................75

Skipping to the Next Message ................................................................. 75

Deleting a Message ..................................................................................75

Forwarding a Message to Another Mailbox ...........................................75

Replying to a Message .............................................................................76

Dialing Back a Caller ................................................................................77

Sending a Message Directly to an Extension ........................................77

Personal Greetings ...................................................................................77

Recording Personalized Mailbox Greetings ........................................................ 78

Listening to Your Greetings................................................................................. 78

Receiving Pager Notification ................................................................... 78

What You Receive on Your Pager/Cell Phone.................................................... 79

Managing Distribution Groups ................................................................79

Creating a New Group......................................................................................... 80

Editing or Modifying a Group............................................................................... 80

List All Group Members ................................................................................. 81

Add a Member to the Group .......................................................................... 81

vi Table of Contents

Delete a Group Member ................................................................................ 81

Play the Group Name .................................................................................... 82

Change the Group Name .............................................................................. 82

Deleting a Group ................................................................................................. 82

Listening to a List of Distribution Groups:............................................................ 83

Exiting the Voice Mail System .................................................................83

5 Voice Mail Features (Option A Menu)

Menus and Commands ............................................................................85

Accessing Your Voice Mail ......................................................................89

…from your phone............................................................................................... 89

…from any other internal phone.......................................................................... 90

…from any outside touchtone phone .................................................................. 90

Dialing Main Number ..................................................................................... 90

Dialing Your Telephone ................................................................................. 91

…from the email program on your PC................................................................. 91

Using Controls While Playing Messages ...............................................92

Rewind/Fast Forward .......................................................................................... 92

Rewind to the Beginning of a Message............................................................... 92

Fast Forward to the End of a Message ............................................................... 92

Pause Play of a Message.................................................................................... 92

Composing Messages before Sending ..................................................93

Compose and Send a Message .......................................................................... 93

Marking a Message as Urgent .................................................................94

Changing Your Password ........................................................................ 94

Skipping the Mail Menu to Hear Messages ............................................ 94

Returning to the Auto Attendant or Operator ........................................94

Zeroing Out to a Custom Operator .........................................................95

Replaying a Message ...............................................................................96

Saving a Message .....................................................................................96

Skipping to the Next Message ................................................................. 96

Deleting a Message ..................................................................................96

Forwarding a Message to Another Mailbox ...........................................96

Replying to a Message .............................................................................97

Dialing Back a Caller ................................................................................97

Sending a Message Directly to an Extension ........................................98

Table of Contents vii

Personal Greetings ...................................................................................98

Recording Personalized Mailbox Greetings ........................................................ 98

Listening to Your Greetings................................................................................. 99

Receiving Pager Notification ................................................................... 99

What You Receive on Your Pager/Cell Phone.................................................... 99

Managing Distribution Groups ..............................................................100

Creating a New Group....................................................................................... 101

Editing or Modifying a Group............................................................................. 101

List All Group Members ............................................................................... 102

Add a Group Member.................................................................................. 102

Delete a Group Member .............................................................................. 102

Play the Group Name .................................................................................. 103

Change the Group Name ............................................................................ 103

Deleting a Group ............................................................................................... 103

Listening to a List of Distribution Groups........................................................... 103

Exiting the Voice Mail System ...............................................................104

6 Voice Mail Features (Option B Menu)

Menus and Commands ..........................................................................105

Accessing Your Voice Mail ....................................................................108

…from your phone............................................................................................. 108

…from any other internal phone........................................................................ 109

…from any outside touchtone phone ................................................................ 109

Dialing Main Number ................................................................................... 109

Dialing Your Telephone ............................................................................... 110

…from the email program on your PC............................................................... 110

Using Controls While Playing Messages .............................................111

Rewind/Fast Forward ........................................................................................ 111

Rewind to the Beginning of a Message............................................................. 111

Fast Forward to the End of a Message ............................................................. 111

Pause Play of a Message.................................................................................. 111

Composing Messages before Sending ................................................112

Compose and Send a Message ........................................................................ 112

Marking a Message as Urgent ............................................................... 112

Changing Your Password ......................................................................113

Skipping the Mail Menu to Hear Messages .......................................... 113

Returning to the Auto Attendant or Operator ......................................113

viii Table of Contents

Zeroing Out to a Custom Operator .......................................................114

Replaying a Message .............................................................................115

Saving a Message ...................................................................................115

Skipping to the Next Message ............................................................... 115

Deleting a Message ................................................................................115

Forwarding a Message to Another Mailbox .........................................115

Replying to a Message ...........................................................................116

Dialing Back a Caller ..............................................................................116

Sending a Message Directly to an Extension ......................................116

Personal Greetings .................................................................................117

Recording Personalized Mailbox Greetings ...................................................... 117

Listening to Your Greetings............................................................................... 118

Receiving Pager Notification ................................................................. 118

What You Receive on Your Pager/Cell Phone.................................................. 119

Managing Distribution Groups ..............................................................119

Creating a New Group....................................................................................... 120

Editing or Modifying a Group............................................................................. 120

List All Group Members ............................................................................... 121

Add a Group Member.................................................................................. 121

Delete a Group Member .............................................................................. 121

Play the Group Name .................................................................................. 122

Change the Group Name ............................................................................ 122

Deleting a Group ............................................................................................... 122

Listening to a List of Distribution Groups:.......................................................... 123

Exiting the Voice Mail System ...............................................................123

7 Set Up Outlook for TAPI

Using TAPI to Call from Outlook ...........................................................125

Installing the TAPI Support Software ...................................................127

Configuring Windows for TAPI .............................................................132

Configuring Outlook to Use TAPI .........................................................140

Index 1

Table of Contents ix

x Table of Contents

Your Cisco Telephone

Introduction

This guide describes how to use all of the features that are provided by your T6000 telephone system on your Cisco 7912G telephone.

Accessing Phone Features

Some features require you to dial an activating digit followed by a numeric code. The default value for this activating digit is 5 and it is used throughout this guide. However, your system administrator may choose to use another digit for this function. In that case, substitute your activating digit for the default. All feature operation will be exactly the same.

In This Manual

• Chapter 1 discusses the telephone hardware

• Chapter 2 contains an alphabetical summary of each telephone feature

• Chapter 3 contains an alphabetical summary of the T6000 telephone

features

• Chapter 4 discusses voice mail features (default menu).

• Chapter 5 discusses voice mail features (Option A menu).

• Chapter 6 discusses voice mail features (Option B menu).

• Chapter 7 discusses setting up Outlook for TAPI.

Telephone Description

The Cisco IP phone is a full-featured telephone that provides voice communication over an IP network. The phone functions much like a traditional analog phone, allowing you to place and receive telephone calls. The phone also supports features such as call forwarding, redialing, speed dialing, transferring calls, conference calls, and accessing voice mail. The Cisco IP 7912G telephone has several key components, which are shown in the following figure.

Cisco 7912 Telephone User Guide Your Cisco Telephone 1 620-05600350

Cisco 7912G Features Table

Vol ume

Hold

Message Waiting Indicator

LCD Screen

LCD Scroll or Speed Dial Menu when phone is idle.

Dial Pad

Figure 1: Cisco 7912G Telephone

Softkeys that change function depending on status of phone.

System Menu

Cisco 7912G Features Table

Features Descriptions

LCD screen Displays features such as the time, date,

Softkeys Softkeys let you engage functions

Navigation button Enables you to scroll through text and

Menu button Provides access to phone services.

Hold button Places an active call on hold, resumes a

your phone number, caller ID, line/call status, and softkey tabs.

displayed on the corresponding LCD tabs. Softkey functions change depending on the status of the phone (for example, if the phone is active or idle).

select features displayed on the LCD screen. Provides short-cut access to the Speed Dial Menu when the phone is idle.

held call, or switches between an active call and a held call—depending on the line state.

2 Your Cisco Telephone Cisco 7912 Telephone User Guide

620-05600350

Features Descriptions

Dial pad Works exactly like the dial pad on a

traditional telephone.

Volume button Increases or decreases volume for the

handset. Also controls the ringer volume (if on-hook).

In This Manual

Handset with indicator light

Moving Your Telephone

Before moving your telephone, you should check with your system administrator to make sure that there is power for the telephone at the new location. You need a power adapter for your phone at the new location as well.

To move your phone, follow these steps:

1. Unplug the telephone from the LAN connection jack and the power adapter from the wall.

2. Take the telephone to the new location.

3. Plug the telephone into the LAN connection jack and the power adapter into

a wall outlet.

4. Watch to ensure that the phone registers and boots up properly. If it does not, contact your system administrator.

Functions like a traditional handset. The light strip at the top of the handset can be configured to indicate incoming calls and new voice messages.

Cisco 7912 Telephone User Guide Your Cisco Telephone 3 620-05600350

Moving Your Telephone

4 Your Cisco Telephone Cisco 7912 Telephone User Guide

620-05600350

Basic Phone Features

Adjusting the Display Contrast

Depending on your ambient lighting and viewing angle, you may need to adjust the display contrast to achieve optimum visibility of your LCD display. To adjust the display contrast, follow these steps:

1. Press the Menu ( ) button.

2. Use the Navigation button to scroll to Settings.

3. Press Select.

TIP:

As a shortcut, press Menu and then 3 on the keypad.

4. Use the Navigation button to scroll to Contrast.

5. Press Select.

6. Press and release the Up and Down soft keys to reach the desired contrast

level.

7. Press the Ok soft key to approve the changes.

8. If you want the contrast to be saved if the phone resets, press Save.

NOTE: If you do not press Save and the phone resets, the contrast returns to the default

setting.

9. Press Exit to exit the Setting menu.

Adjusting the Handset Volume

You can adjust the handset volume by picking up the handset and adjusting it while listening to dialtone or you can adjust it while on a call.

1. Pick up the handset or answer a call.

2. Press and release the up or down VOLUME button to adjust the volume as

desired.

TIP:

A horizontal scale displays on the phone to indicate the volume level.

3. To save the volume setting for future calls, press Save.

Cisco 7912 Telephone User Guide Basic Phone Features 5 620-05600350

Adjusting the Speaker Volume

To adjust the speaker volume, press and release the up or down VOLUME button while the speaker is in use.

TIP:

A horizontal scale displays on the phone to indicate the volume level.

To save the volume setting for future calls, press Save.

NOTE: If you press the Volume button when not using the speaker, you will adjust the

ringer volume.

Adjusting the Ringer Volume

To adjust the ringer volume press and release the up or down VOLUME button while the phone is on hook to adjust the ringer volume as desired. The ringer sounds and a horizontal scale displays on the phone to indicate the volume level. The new setting is saved automatically.

The ringer volume setting is saved until the phone is reset. If you want to save the ringer volume setting even after the phone resets, do the following:

1. After setting the volume level, press the Menu ( ) button.

2. Use the Navigation button to scroll to Settings.

3. Press Select.

4. If you want the volume to be saved if the phone resets, press Save.

NOTE: If you do not press Save and the phone resets, the volume returns to the default

5. Press Exit to exit the Setting menu.

Answering Calls

Your Cisco phone allows you to answer calls while the phone is idle or while you are already in a conversation. It is also easy to switch back and forth between calls.

TIP:

As a shortcut, press Menu and then 3 on the keypad.

setting.

Answer a Call

When you hear your phone ring and see the red light flash on your handset, pick up the handset. You will be connected to the calling party.

6 Basic Phone Features Cisco 7912 Telephone User Guide

620-05600350

Answering a Second Call (Call Waiting)

When a call arrives while you are on the phone you can disconnect from the first call to answer the second or you answer the second call and keep the first call connected, but on hold.

Putting First Call on Hold

To answer a second call you do not need to end the current call. When you see the second call press the Answer soft key. The first call is automatically placed on hold and you are connected to the second call.

NOTE: If you do not answer the second call, it is sent to the programmed destination for

unanswered calls, which is usually your voice mail mailbox.

Disconnecting the First Call

If you are through with your conversation with the current party, hang up the handset and the new call will ring.

Answering a Second Call (Call Waiting)

Reconnecting to the First Call

If you wish to switch between the calls:

1. Use the scroll key to select the current call and press Hold.

2. Then use the scroll key to select the other waiting call and press Hold to

resume the conversation with that caller.

To end either call, press EndCall while connected to the party you no longer wish to speak to.

Hanging Up

To hang-up or disconnect from a call, use one of these options:

• Replace the handset in its cradle.

• Press the EndCall soft key.

TIP:

Using the EndCall key allows you to end a call without having to hang

up the handset. You can then place another call.

Cisco 7912 Telephone User Guide Basic Phone Features 7 620-05600350

Making a Call

Using the Handset

Using the Speaker

Several options exist for you to make calls from your telephone. If the phone is not in use, you may use the handset (traditional), the speaker, or the keypad (direct dialing).

1. Lift the handset.

2. If this is an outside call, press 9 (or the digit that is required to access an

outside line). An outside line is automatically selected.

3. Dial the desired number, including “1” and the area code, if required for outside calls.

1. Press NewCall.

2. If this is an outside call, press 9 (or the digit that is required to access an

outside line). An outside line is automatically selected.

3. Dial the desired number, including “1” and the area code, if required for

4. When the call is answered, pick up the handset to talk.

Using the Keypad

1. If this is an outside call, press 9 (or the digit that is required to access an

2. Dial the desired number, including “1” and the area code, if required for

3. Press Dial (activates the speaker)

4. When the call is answered, pick up the handset to talk.

While on a Call

1. Press NewCall. This will put the current active call on hold.

2. If this is an outside call, press 9 (or the digit that is required to access an

3. Dial the desired number, including “1” and the area code, if required for

outside calls.

outside line).

outside calls.

outside line). An outside line is automatically selected.

outside calls.

4. After the second call answers, you may switch to the call that is on hold by using the scroll key to select the other call, and pressing the Hold key.

8 Basic Phone Features Cisco 7912 Telephone User Guide

620-05600350

NOTE: If your Cisco 7912 phone has a line appearance on another phone (such as a

receptionist or secretary), then you will not be able to make a new call or answer an incoming call when your line is in use on the other phone.

Monitoring a Call Hands-Free

If you are put on hold, you can put the call on the speaker and hang up the handset to monitor the call until you are taken off hold again. This is useful when, for example, you are waiting in a queue for the next available agent.

Using the Hold Button

While the call is ringing or once it has been answered, you can use the following steps to switch the call to the speaker and hang up the handset to free your hands.

1. Press the Hold button.

The other party is placed on hold.

Using the Hold Button

2. Replace the handset in the cradle.

3. Press the Hold button again.

You will be able to hear the hold music, announcement or conversation played through the phone speaker. The other party will not be able to hear you, however.

4. To speak to the other party, pick up the handset and press the Hold button.

Using the Monitor Soft Key

1. Pick up the handset and dial the number.

2. While the call is ringing, press the Monitor key and hang up the handset.

The call plays through the speaker.

3. When the called party answers do one of the following:

• Pick up the handset and press the MonOff key to speak to the called

party.

TIP:

If the other party still cannot hear you, press the Hold button.

• Press the MonOff key and play the call through the speaker. To talk to the

called party, pick up handset and press the Hold button.

Feature Notes

• The Monitor key will disappear as soon as the call is answered.

• The MonOff key is visible for a short period of time.

Cisco 7912 Telephone User Guide Basic Phone Features 9 620-05600350

Selecting a Ringer Sound

To change the sound of your telephone’s ringer (“personalized ringing”), follow these steps:

1. Press the Menu ( ) button.

2. Use the Navigation button to scroll to Settings.

3. Press Select.

TIP:

As a shortcut, press Menu and then 3 on the keypad.

4. Use the Navigation button to scroll to Ring Type.

5. Press Select and a list of ringer options appears.

6. Use the Navigation button to scroll up and down the ringer options.

7. Press Play to hear the highlighted ringer option.

8. Press Select to check the checkbox for your choice of ringer.

9. Press OK to accept and save your ringer choice.

10. To retain the ringer if the phone resets, press Save.

11. Press Exit to exit the Setting menu.

Using the Call Directory

The Cisco IP Phone maintains a directory of calls you miss, receive, or make. You can use this directory to locate numbers you want to redial. These sections describe what you can do with the directory:

Viewing or Dialing from the Directories

You view the calls you have made, received or missed using the Directories menu to view the call logs and, if desired, dial from the call log.

1. Press the menu ( ) button.

2. Use the Navigation button to scroll to Directories.

3. Press Select.

TIP:

As a shortcut, press Menu and then 2 on the keypad.

4. Use the Navigation button to scroll to desired directory (i.e. Missed Calls, Received Calls or Placed Calls).

5. Press Select when you have selected a directory.

6. Use the Navigation button to scroll through the calls.

7. To place a call from the directory, press Dial to dial the number.

10 Basic Phone Features Cisco 7912 Telephone User Guide

620-05600350

NOTE: You might need to use the EditDial soft key to add digits to the front of the

number. For example, if the call was from or to an outside, long-distance caller, you need to add the digits 9 and 1 to the front of the number.

8. Press Exit twice or press the Menu button to exit the Directories.

Deleting Records in the Directories

You can delete all the records in a directory in a single step or you can delete individual records within a directory.

Deleting All Records in a Directory

To delete all the records in the Missed Calls, Received Calls or Placed Calls directories, select the directory on the Directories menus and press Clear.

Deleting Individual Records in a Directory

Deleting Records in the Directories

1. Press the menu ( ) button.

2. Use the Navigation button to scroll to Directories.

3. Press Select.

TIP:

As a shortcut, press Menu and then 2 on the keypad.

4. Use the Navigation button to scroll to desired directory (i.e. Missed Calls, Received Calls or Placed Calls).

5. Press Select when you have selected a directory.

6. Use the Navigation button to scroll through the records to find the one to

delete.

7. Press Delete.

8. Repeat until you have deleted all the desired records.

9. Press Exit twice or press the Menu button to exit the Directories.

Cisco 7912 Telephone User Guide Basic Phone Features 11 620-05600350

Using the Call Directory

12 Basic Phone Features Cisco 7912 Telephone User Guide

620-05600350

System Telephone Features

This chapter contains an alphabetical summary of all features that may be provided on your telephone. You will only be able to use those features that have been configured on to your telephone by the system administrator.

NOTE: The features on your phone are set by the service provider. It is possible that

some system features are not provided for your phone. If you do not have a feature listed in this chapter and would like to have it on your phone, contact your service provider for help.

Feature Activation Digit

Some features require you to dial an activating digit followed by a numeric code (example: 588). The default value for this activating digit is 5 and it is used throughout this document. However, your system administrator may choose to use another digit for this function. In that case, substitute your activating digit for the default. Operation of all features will be exactly the same.

NOTE: The feature codes (“star codes”) listed in these procedures are the default values

for your phone system at the time of installation. They may be changed by your service provider. Any list of feature codes given to you by your service provider should be used in place of the codes listed here.

Abbreviated Dial

This feature lets a you create, modify, delete, verify and use a personal list of up to 100 Abbreviated Dial codes. Abbreviated Dial codes must be entered as two digits when programming and dialing (Example: enter 04 instead of 4).

Creating an Abbreviated Dial Code

1. Press 75*.

2. Press the Dial soft key or pickup the handset.

A voice prompt will lead you through the remaining steps.

3. Press 1 to program (set) the Abbreviated Dial code.

4. Press the digits (00-99) you wish to use as the Abbreviated Dial code or enter * to exit.

Cisco 7912 Telephone User Guide System Telephone Features 13 620-05600350

Abbreviated Dial

5. Dial the phone number you want to assign to this Abbreviated Dial code, followed by #.

The phone number you entered for this Abbreviated Dial number is repeated back.

NOTE: Be sure to enter all the numbers normally required to dial the call. This includes

the area code for long distance calls and may include the area code for local calls in some areas.

6. Press # to save or * to exit without saving.

7. Program or verify another Abbreviated Dial code or hang up to exit.

Using an Abbreviated Dial Code

1. Press *3 then the desired Abbreviated Dial code (00-99).

2. Press the Dial soft key or pickup the handset.

3. Wait for the called party to answer.

4. If you pressed Dial, pick up the handset and press the Hold button to talk.

Modifying an Abbreviated Dial Code

1. Press 75*.

2. Press the Dial soft key or pickup the handset.

A voice prompt will lead you through the remaining steps.

3. Press 1 to program (set) the Abbreviated Dial code (00-99).

4. Press the digits of the Abbreviated Dial code to modify followed by # or press

* to exit.

5. Dial the phone number you want to assign to this Abbreviated Dial code followed by the # sign, or press * to cancel.

The phone number you entered for this Abbreviated Dial number is repeated back.

NOTE: Be sure to enter all the numbers normally required to dial the call. This includes

the area code for long distance calls and may include the area code for local calls in some areas.

6. Press # to save the changes or * to exit without saving.

7. Program or verify another Abbreviated Dial code or hang up to exit.

14 System Telephone Features Cisco 7912 Telephone User Guide

620-05600350

Deleting an Abbreviated Dial Code

1. Press 75*.

2. Press the Dial soft key or pickup the handset.

A voice prompt will lead you through the remaining steps.

3. Press 1 to program (set) the Abbreviated Dial code (00-99).

4. Press the digits of the Abbreviated Dial code to delete followed by the # sign.

A confirmation message tells you: “No number was entered.”

5. Program or verify another Abbreviated Dial code or hang up to exit.

Verifying an Abbreviated Dial Number

1. Press 75*.

2. Press the Dial soft key or pickup the handset.

3. Press 2 to verify (check) an Abbreviated Dial code (00-99).

4. Press the Abbreviated Dial code you wish to verify.

Deleting an Abbreviated Dial Code

The phone number you entered for this Abbreviated Dial number is repeated back.

5. Program or verify another Abbreviated Dial code or hang up to exit.

Anonymous Call Rejection

When enabled, this feature rejects calls from callers who block the display of their caller ID information.

Enabling Anonymous Call Rejection

1. Press *77 on the telephone keypad.

2. Press the Dial soft key or pickup the handset.

3. Hang up.

On any subsequent incoming call that provides no caller ID, the calling party gets a message that the party they are calling does not accept anonymous calls.

Disabling Anonymous Call Rejection

1. Press *87 on the telephone keypad.

2. Press the Dial soft key or pickup the handset.

3. Hang up.

Cisco 7912 Telephone User Guide System Telephone Features 15 620-05600350

Authorization Code Calling

This feature is available system-wide to allow/deny long distance and other types of dialing and does not appear as a button on your telephone.

If you are required to enter an authorization code for a call, follow these steps:

1. Access an outside line.

2. Press the # sign.

3. Enter the authorization code (obtained from your system administrator).

When the correct code is entered, you hear dial tone.

4. Enter the desired number you want to call.

Billing Codes

This feature lets you assign a project or client code (up to 30 characters) to any call. The code entered is recorded in the Call Data Record (CDR) file for the call. Contact your system administrator to retrieve the billing records from the CDR file.

While in an active call, follow these steps:

1. Notify the other party that you need to put them on hold for a moment. Press the Transfer button.

2. Enter *02.

3. Enter the desired billing code followed by the pound sign (#). The call will

resume.

Blind Transfer

Use this feature to transfer a call to another number without having to announce it. See also “Transfer” on page 63.

1. Tell the calling party that you will transfer the call.

2. Dial the number to which you want to transfer the call.

3. Press the Dial soft key.

4. Hang up.

Call Block (Selective Call Rejection)

Call Block (also known as Selective Call Rejection) allows you to program your phone to reject calls from a list of telephone numbers. All calls from phones on the list receive a message which says you are not accepting calls.

16 System Telephone Features Cisco 7912 Telephone User Guide

620-05600350

To use this feature (*60), you create a list of telephone numbers (internal or external) that receive the message when a call with that caller ID appears at your telephone.

Call Block is managed through a menu of commands activated by pressing digits on the keypad. The menu commands are:

• 1 - Enable/disable feature

• 2 - Add last caller to blocked list

• 3 - Add numbers to blocked list

• 4 - List numbers to blocked list

• 5 - Delete numbers from blocked list

The display on your telephone will show the options for each menu level. For example, if you press 5 to delete a number, the display will show: “1=Num, 2=List, 3=Del All, *=Main Menu”.

Enabling/Disabling Call Block

The T6000 system allows you to turn the Call Block feature on and off (i.e., decide when calls from your list will be forwarded and when they will ring at your telephone as usual). Disabling (turning off) the feature does not delete the list of callers who are blocked and receive the message.

1. Press *60 or *80 on the telephone keypad.

2. Press the Dial soft key or pickup the handset.

A voice prompt tells you whether Call Block is enabled or disabled and then gives the menu choices.

3. Press 1 to enable Call Block if it is disabled or to disable the feature if it is enabled.

Blocking Number of Last Call Received

1. Press *60 or *80 on the telephone keypad.

2. Press the Dial soft key or pickup the handset.

A voice prompt tells you whether Call Block is enabled or disabled and then gives the menu choices.

3. Press 2 to add the number of the last call you received to the blocked list.

You are returned to the Selective Call Forward menu.

4. Select a menu item or hang up.

NOTE: Adding a number this way does not affect any numbers already on your list, but

simply adds the most recent caller to your blocked list.

Cisco 7912 Telephone User Guide System Telephone Features 17 620-05600350

Call Block (Selective Call Rejection)

Adding Numbers to Call Block List

1. Press *60 or *80 on the telephone keypad.

2. Press the Dial soft key or pickup the handset.

A voice prompt tells you whether Call Block is enabled or disabled and then gives the menu choices.

3. Press 3 to add telephone numbers to the list of numbers that will be blocked.

4. Enter the number with no spaces, dashes or special characters followed by the # key.

5. Press # to save the entry or * to exit without saving.

6. Select a menu item or hang up.

Listing Blocked Numbers

1. Press *60 or *80 on the telephone keypad.

2. Press the Dial soft key or pickup the handset.

A voice prompt tells you whether Call Block is enabled or disabled and then gives the menu choices.

3. Press 4 to hear the list of numbers which will be blocked.

The voice prompt announces the list and the first number.

4. Press # to hear the next number or press * to return to the Call Block menu.

As long as you press # for the next number, the system will scroll through the list of member numbers, starting over with the first number after the last number is spoken.

5. Repeat the previous two steps until you have heard as many of the numbers as you want.

6. Press * to return to the Call Block menu when you are finished listening to member numbers.

Deleting Numbers from Call Block

1. Press *60 or *80 on the telephone keypad.

2. Press the Dial soft key or pickup the handset.

A voice prompt tells you whether Call Block is enabled or disabled and then gives the menu choices.

3. Press 5 to delete telephone numbers from the list of numbers which will be blocked.

4. The voice prompt provides options for deleting members including:

• Press 1 if you know the number to delete;

(see Step 4)

18 System Telephone Features Cisco 7912 Telephone User Guide

620-05600350

+ 136 hidden pages

Cisco 7912 TELEPONE USER GUIDE

Specifications and Main Features

Frequently Asked Questions

User Manual