CISCO 7911G User Manual

Phone Guide

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager

5.1 (SCCP and SIP)

INCLUDING LICENSE AND WARRANTY

Corporate Headquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 526-4100

Common Phone Tasks

Softkey Definitions

View online help on the phone

Place a call Go off-hook before or

Redial a number Press Redial.

Talk using the handset and listen on the speaker

Listen on the speaker only

Use your call logs Press and select

Edit a number Press EditDial, << or >>.

Hold/resume a call Highlight a call to put on

Transfer a call to a new number

Start a standard (ad hoc) conference call

Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Systems, Inc. or its affiliates in the United States and certain other countries. All other brands, names, or trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0501R)

Press and choose Help.

after dialing a number.

(Group Listen mode only.) Press GListen.

(Monitor mode only.) Press Monitor.

Directories > Missed Calls, Placed Calls, or Received Calls. Select a

number and press Dial.

hold or resume from hold, and press .

Press Tra ns fer, enter the number, then press Tran sf er again.

Press more > Confrn and dial the participant, then press Confrn again.

OL-11414-01

Quick Reference

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP)

Softkey Definitions

Phone Screen Icons

Button Icons

Speed Dialing

Common Phone Tasks

AbbrDial Dial using a speed-dial index

number

Answer Answer a call

Barge Add yourself to a call on a shared

line

CallBack Receive notification when a busy

extension becomes available

Cancel Cancel an action or exit a screen

without applying changes

cBarge Add yourself to a call on a shared

line and establish a conference

CFwdALL Setup/cancel call forwarding

Clear Delete records or settings

Close Close the current window

ConfList View conference participants

Confrn Create a conference call

Delete Remove characters to the right of

the cursor when using EditDial

Details Opens the Details call record for

a multiparty call in the Missed Calls and Received Calls logs

Dial Dial a phone number

DirTrfr Transfer two calls to each other

DND Turn off Do Not Disturb (DND)

EditDial Edit a number in a call log

EndCall Disconnect the current call

Erase Reset settings to their defaults

Exit Return to the previous screen

GListen Talk using the handset and listen

on the speaker (Group Listen)

GLOff Disable Group Listen

GPickUp Answer a call ringing in another

group

iDivert Send a call to a voice messaging

system

Join Join several calls on a single line

to create a conference

MeetMe Host a Meet-Me conference call

Monitor Listen to a call on the speaker

MonOff Disable the Monitor function

more Display additional softkeys

Msgs Access voice mail system

NewCall Make a new call

OPickUp Answer a call ringing in an

associated group

Park Store a call using Call Park

PickUp Answer a call in your group

QRT Submit call problems to the

system administrator

Redial Redial the most recently dialed

number

Remove Remove a conference participant

RmLstC Drop the last party added to a

conference call

Search Search for a directory listing

Tran sf er Transfer a call

Update Refresh content

VidMode Choose a video display mode

<< Delete entered characters

>> Move through entered characters

Phone Screen Icons

Call State

Call Forwarding enabled

Call on hold

Connected call

Off-hook

On-hook

Incoming call

Shared line in use

Secure Calls

Authenticated call

Encrypted call

Selected Device

Handset in use

Speaker in use (Monitor on)

Critical Calls

Priority call

Medium priority call

High priority call

Highest priority call

Other Features

Speed Dial configured

Message waiting

Option selected

Feature enabled

Video enabled (Cisco Unified IP Phone 7911G only)

URL entry in call log is ready to edit

Button Icons

Volu me

Navigation

Hold

Applications Menu

Speed Dialing

If you want to... Then...

Speed dial a number

• Press and select a

number to dial.

• Press and choose

Directories > Speed Dials. Select a number to

dial.

• Enter a speed-dial

number while on-hook and press AbbrDial.

Contents

Getting Started 1

Using this Guide 1 Finding Additional Information 2 Safety and Performance Information 2 Accessibility Features 4

Connecting Your Phone 5

An Overview of Your Phone 9

Understanding Buttons and Hardware 9 Understanding Applications Menus 11 Understanding the Help System on Your Phone 11 Understanding Lines vs. Calls 11

Understanding Line and Call Icons 12 Understanding Feature Availability 12 Understanding SIP vs. SCCP 12

Basic Call Handling 13

Placing a Call—Basic Options 13 Placing a Call—Additional Options 14 Answering a Call 15 Ending a Call 16 Using Hold and Resume 16 Switching Between Multiple Calls 16 Viewing Multiple Calls 17 Transferring Calls 17 Sending a Call to a Voice Messaging System 18

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP) v

Forwarding All Calls to Another Number 19 Using Do Not Disturb 20 Making Conference Calls 20

Understanding Types of Conference Calls 20 Starting and Joining a Standard Conference 21 Starting or Joining a Meet-Me Conference Call 23

Advanced Call Handling 24

Speed Dialing 24 Picking Up a Redirected Call on Your Phone 25 Using a Shared Line 26

Understanding Shared Lines 26 Adding Yourself to a Shared-Line Call 26

Preventing Others from Viewing or Barging a Shared-Line Call 27 Storing and Retrieving Parked Calls 28 Making and Receiving Secure Calls 28 Tracing Suspicious Calls 29 Prioritizing Critical Calls 30 Using Cisco Extension Mobility 31

Using a Handset, Headset, and Speaker 32

Using the Group Listen Feature 32 Using the Monitor Feature 33 Using and Obtaining a Headset 33 Using AutoAnswer 34

Using Phone Settings 35

Customizing Rings and Message Indicators 35 Customizing the Phone Screen 36

Using Call Logs and Directories 37

Using Call Logs 37 Directory Dialing 39

Using Corporate Directory on Your Phone 40

vi OL-11414-01

Using Personal Directory on Your Phone 41

Accessing Voice Messages 44

Customizing Your Phone on the Web 45

Accessing Your User Options Web Pages 45 Configuring Features and Services on the Web 46

Using Personal Directory on the Web 46

Using Your Personal Address Book on the Web 46 Configuring Fast Dials on the Web 47

Using the Address Book Synchronization Tool 48 Setting Up Speed Dials on the Web 48 Setting Up Phone Services on the Web 49 Controlling User Settings on the Web 50 Controlling Line Settings on the Web 51 Using Cisco WebDialer 52

Understanding Additional Configuration Options 55

Troubleshooting Your Phone 57

General Troubleshooting 57 Viewing Phone Administration Data 58 Using the Quality Reporting Tool 58

Cisco One-Year Limited Hardware Warranty Terms 59

Index 61

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP) vii

viii OL-11414-01

Getting Started

Using this Guide

This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or refer to the table below for pointers to commonly-used sections.

If you want to... Then...

Explore your phone on your own Press and choose Help.

Review safety information See Safety and Performance Information, page 2.

Connect your phone See Connecting Your Phone, page 5.

Use your phone after it is installed Start with An Overview of Your Phone, page 9.

Learn about the phone buttons See Understanding Buttons and Hardware, page 9.

Make calls See Placing a Call—Basic Options, page 13.

Put calls on hold See Using Hold and Resume, page 16.

Transfer calls See Transferring Calls, page 17.

Make conference calls See Making Conference Calls, page 20.

Set up speed dialing See Speed Dialing, page 24.

Share a phone number See Using a Shared Line, page 26

Use the speaker on the phone See Using a Handset, Headset, and Speaker, page 32.

Change the ring volume or tone See Using Phone Settings, page 35.

View your missed calls See Using Call Logs and Directories, page 37.

Listen to your voice messages See Accessing Voice Messages, page 44.

See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide.

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP) 1

Finding Additional Information

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com/

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Safety and Performance Information

Read the following safety notices before installing or using your Cisco Unified IP Phone:

Warning

Read the installation instructions before you connect the system to its power source.

Ultimate disposal of this product should be handled according to all national laws and regulations.

Do not work on the system or connect or disconnect cables during periods of lightning activity.

IMPORTANT SAFETY INSTRUCTIONS

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device.

SAVE THESE INSTRUCTIONS

Statement 1071

2 OL-11414-01

Getting Started

Warning

Caution Inline power circuits provide current through the communication cable. Use the Cisco

To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution when connecting cables.

provided cable or a minimum 24 AWG communication cable.

Using an External Power Supply

The following warnings apply when you use the external power supply with the Cisco Unified IP Phone:

Warning

This product relies on the building's installation for short-circuit (over current) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors).

The device is designed to work with TN power systems.

The plug-socket combination must be accessible at all times because it serves as the main disconnecting device.

Warning

Caution Use only a Cisco specified power supply with this product.

The power supply must be placed indoors.

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP) 3

Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone:

Cisco recommends the use of good quality external devices (headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:

• Move the external device away from the source of the RF or AF signals.

• Route the external device cables away from the source of the RF or AF signals.

• Use shielded cables for the external device, or use cables with a better shield and connector.

• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.

Caution In European Union countries, use only headsets that are fully compliant with the EMC

Directive [89/336/EC].

Accessibility Features

A list of accessibility features is available upon request.

4 OL-11414-01

Connecting Your Phone

Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphics below to connect your phone.

The following graphic and table show how to connect the Cisco Unified IP Phone 7906G:

Network port (10/100 SW)

Handset port

DC adapter port (DC48V)

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP) 5

79976

AC-to-DC power supply

AC power cord

The following graphic and table show how to connect the Cisco Unified IP Phone 7911G:

Network port (10/100 SW)

Access port (10/100 PC)

Handset port

6 OL-11414-01

91638

DC adapter port (DC48V)

AC-to-DC power supply

AC power cord

Connecting Your Phone

Adjusting the Handset Rest

When you connect your phone, you might want to adjust the handset rest to ensure that the receiver will not slip out of the cradle. See the table below for instructions.

1 2 3

77354

Set the handset aside and pull the square plastic tab from the handset rest.

Rotate the tab 180 degrees.

Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.

Return the handset to the handset rest.

Registering with TAPS

After your phone is connected to the network, your system administrator might ask you to auto-register your phone using the Tool for Auto-Registered Phones Support (TAPS). TAPS might be used either for a new phone or to replace an existing phone.

To register with TAPS, pick up the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, hang up. The phone will restart.

Headset Information

To use a headset, make sure the handset is disconnected, then connect the headset to the Handset port on the back of your phone.

Depending on headset manufacturer’s recommendations, an external amplifier may be required. Refer to headset manufacturer’s product documentation for more information.

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP) 7

Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network.

In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users.

Cisco Systems recommends the use of good quality external devices (headsets) that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as cell phones and two-way radios, some audio noise may still occur. See Using External Devices, page 4 for more information.

The primary reason that support of a headset would be inappropriate for the Cisco Unified IP Phone is the potential for an audible hum. This hum can either be heard by the remote party or by both the remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by using a local power cube or power injector. See Using an External Power Supply, page 3 for more information.

Audio Quality Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well with Cisco Unified IP Phones.

Nevertheless, it is ultimately still the customer’s responsibility to test this equipment in their own environment to determine suitable performance.

For information about headsets, see:

http://www.vxicorp.com/cisco

http://www.plantronics.com/cisco

8 OL-11414-01

An Overview of Your Phone

Cisco Unified IP Phone 7906G and 7911G are full-feature telephones that provide voice communication over the same data network that your computer uses, allowing you to place and receive calls, put calls on hold, transfer calls, make conference calls, and so on.

In addition to basic call-handling features, your Cisco Unified IP Phone 7906G and 7911G can provide specialized or advanced telephony features that extend your call-handling capabilities. Depending on configuration, your phone supports:

• Access to network data, XML applications, and web-based services.

• Online customizing of phone features and services from your User Options web pages.

Understanding Buttons and Hardware

You can use this figure below to identify the buttons and hardware on your phone.

1 2

91031

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP) 9

Item Description

Phone screen Displays phone menus and call activity

including caller ID, call duration, and call state.

Cisco Unified IP

Phone series

Softkey buttons Each activates a softkey option displayed on

Navigation button Allows you to scroll through menu items and

Indicates your Cisco Unified IP Phone model series.

your phone screen.

highlight items. When the phone is on-hook, displays your Speed Dials.

For more information, see...

Understanding Applications Menus, page 11 and Understanding Line and Call Icons, page 12.

—

Softkey Definitions, page 3.

Understanding Applications Menus, page 11 and Speed Dialing, page 24.

Applications Menu

button

Hold button Places the active call on hold, resumes a call on

Keypad Allows you to dial phone numbers, enter

Volume button Controls the handset, headset, speaker, and

Handset with light

strip

Footstand Allows the phone to stand at a convenient angle

10 OL-11414-01

Displays the Applications menu that provides access to a voice messaging system, phone logs and directories, settings, services, and help.

hold, and switches between an active call and a call on hold.

letters, and choose menu items.

ringer volume.

The light strip on the handset indicates an incoming call or new voice message.

on a desk or table.

Understanding Applications Menus, page 11.

Using Hold and Resume, page 16.

Basic Call Handling, page 13.

Using a Handset, Headset, and Speaker, page 32.

Accessing Voice Messages, page 44.

—

An Overview of Your Phone

Understanding Applications Menus

Use the Applications menus to access phone features.

If you want to... Then...

Access the Applications menus

Scroll through a list or menu

Select a menu item Press to highlight a menu item, then press Select.

Go back one level in a menu Press Exit. (Note that if you press Exit from the top-level of a

Close a menu (and return to the Applications menu)

Exit the Applications menu Press or Exit.

Press to display a list of Applications: Messages, Directory, Settings, Services, and Help.

Press

You can also press the number on the keypad that corresponds to the number for the menu item.

menu, the menu will close.)

Press Exit one or more times until the menu closes, or press .

Note After you press , the LED turns green and stays lit while you are using the Applications

menus. If you depart from an application without pressing a new call), the phone screen display may change but the

again, the application that you were using resumes at the point when it was interrupted.

or Exit (for example, to answer

button stays green. If you press

Understanding the Help System on Your Phone

The Cisco Unified IP Phone 7906G and 7911G provide a comprehensive online help system. To view the phone help, press and choose Help.

Understanding Lines vs. Calls

To avoid confusion about lines and calls, refer to these descriptions:

• Lines—Each line corresponds to a phone number (or extension) that others can use to call you. Your phone can support one line.

• Calls—Each line can support multiple calls. By default, your phone supports up to six connected calls, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP) 11

Understanding Line and Call Icons

Your phone displays icons to help you determine the call and line state (on-hook, on hold, ringing, connected, and so on).

Icon Call or line state Description

On-hook line No call activity on this line.

Off-hook line You are dialing a number or an outgoing call is ringing.

Connected call You are connected to the other party.

Ringing call A call is ringing on your line.

Call on hold You have put this call on hold. See Using Hold and Resume, page 16.

Remote-in-use Another phone that shares your line has a connected call. See

Understanding Shared Lines, page 26.

Authenticated call See Making and Receiving Secure Calls, page 28.

Encrypted call See Making and Receiving Secure Calls, page 28.

Understanding Feature Availability

Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability.

Understanding SIP vs. SCCP

Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this configuration.

Phone features can vary depending on the protocol. This Phone Guide indicates which features are protocol-specific. To learn which protocol your phone is using, you can ask your system administrator or you can choose > Model Information > Call Control Protocol on your phone.

12 OL-11414-01

Basic Call Handling

You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information.

Placing a Call—Basic Options

Here are some easy ways to place a call on your Cisco Unified IP Phone.

For more information,

If you want to... Then...

Place a call Pick up the handset and dial the number. An Overview of Your

Dial on-hook (with dial tone)

Redial a number Press Redial.—

Place a call when another call is active

Dial from a call log 1. Press and select Directories > Missed

Press NewCall and dial the number. —

1. Press .

2. Press New Call.

3. Enter a number.

Calls, Received Calls, or Placed Calls.

2. Scroll to the number and press Dial.

see...

Phone, page 9.

Using Hold and Resume, page 16.

Using Call Logs, page 37.

Tips

• You can dial on-hook without a dial tone (pre-dial). To pre-dial, enter a number, then go off-hook by lifting the handset and press Dial.

• When you pre-dial, your phone tries to anticipate the number you are dialing by displaying matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, scroll to it, press Dial, and go off-hook.

• If you make a mistake while dialing, press << to erase digits.

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.01 (SCCP and SIP) 13

Placing a Call—Additional Options

You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options.

For more information,

If you want to... Then...

Speed dial a number Do one of the following:

• Press , choose a speed-dial number, and press Dial.

• Press and select Directories > Speed Dials. Select a number and press Dial.

• Use the Abbreviated Dial feature.

• Use the Fast Dial feature.

Dial from a corporate directory on your phone

Dial from a corporate directory on your personal computer using Cisco WebDialer

Use Cisco CallBack to receive notification when a busy or ringing extension is available

Make a priority (precedence) call (SCCP phones only)

Dial from a Personal Address Book (PAB) entry

1. Press and select Directories > Corporate Directory (name can vary).

2. Enter a name and press Search.

3. Highlight a listing and go off-hook.

1. Open a web browser and go to a

WebDialer-enabled corporate directory.

2. Click the number that you want to dial.

1. Press CallBack while listening to the busy tone or ring sound.

2. Hang up. Your phone alerts you when the line is free.

3. Place the call again.

Enter the Multilevel Precedence and Preemption (MLPP) access number, then enter a phone number.

1. Press and select Directories > Personal Directory to log in.

2. Choose Personal Address Book and search for a listing.

see...

Speed Dialing, page 24.

Using Call Logs, page 37.

Using Cisco WebDialer, page 52.

Your system administrator.

Prioritizing Critical Calls, page 30.

Using Personal Directory on Your Phone, page 41.

14 OL-11414-01

Basic Call Handling

For more information,

If you want to... Then...

Place a call using a billing or tracking code (SCCP phones only)

Place a call using your Cisco Extension Mobility profile

1. Dial a number.

2. After the tone, enter a client matter

code (CMC) or a forced authorization code (FAC).

see...

Your system administrator.

Using Cisco Extension Mobility, page 31.

Answering a Call

You can answer a call by simply lifting the handset, or you can use other options if they are available on your phone.

If you want to... Then... For more information, see...

Switch from a connected call to answer a new call

Answer a call using call waiting

Send a call to a voice messaging system

Auto-connect calls Use AutoAnswer. Using AutoAnswer, page 34.

Retrieve a parked call on another phone

Use your phone to answer a call that is ringing elsewhere

Answer a priority call (SCCP phones only)

Press Answer. Using Hold and Resume, page 16.

Press iDivert. Sending a Call to a Voice

Messaging System, page 18

Use Call Park. Storing and Retrieving Parked

Calls, page 28.

Use Call Pickup. Picking Up a Redirected Call on

Your Phone, page 25.

Hang up the current call and press Answer.

Prioritizing Critical Calls, page 30.

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.01 (SCCP and SIP) 15

+ 53 hidden pages