Cisco 7911G, 7906G User Manual

Phone Guide

Cisco Unified IP Phone 7906G and 7911G Phone Guide for Cisco Unified Communicatons Manager 6.0 (SCCP and SIP)

Americas Headquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 527-0883

Common Phone Tasks

Softkey Definitions

View online help on the phone

Place a call Go off-hook before or

Redial a number Press Redial.

Talk using the handset and listen on the speaker

Listen on the speaker only

Use your call logs Press and select

Edit a number Press EditDial, << or >>.

Hold/resume a call Highlight a call to put on

Transfer a call to a new number

Start a standard (ad hoc) conference call

Cisco, Cisco Systems, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0610R)

Press and choose Help.

after dialing a number.

(Group Listen mode only.) Press GListen.

(Monitor mode only.) Press Monitor.

Directories > Missed Calls, Placed Calls, or Received Calls. Select a

number and press Dial.

hold or resume from hold, and press .

Press Tra nsfe r, enter the number, then press Tran sfer again.

Press more > Confrn and dial the participant, then press Confrn again.

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QUICK REFEREN CE

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)

Softkey Definitions

Phone Screen Icons

Button Icons

Speed Dialing

Common Phone Tasks

AbbrDial Dial using a speed-dial index

Answer Answer a call

Barge Add yourself to a call on a shared

CallBack Receive notification when a busy

Cancel Cancel an action or exit a screen

cBarge Add yourself to a call on a shared

CFwdALL Setup/cancel call forwarding

Clear Delete records or settings

Close Close the current window

ConfList View conference participants

Confrn Create a conference call

Delete Remove characters to the right of

Details

(SCCP only)

Dial Dial a phone number

DirTrfr

(SCCP only)

DND Turn on/off Do Not Disturb

EditDial Edit a number in a call log

EndCall Disconnect the current call

Erase Reset settings to their defaults

Exit Return to the previous screen

number

line

extension becomes available

without applying changes

line and establish a conference

the cursor when using EditDial

Opens the Details call record for a multiparty call in the Missed Calls and Received Calls logs

Transfer two calls to each other

(DND)

GListen Talk using the handset and listen

GLOff Disable Group Listen

GPickUp Answer a call ringing in another

iDivert Send or redirect a call to a voice

Join

(SCCP only)

MeetMe Host a Meet-Me conference call

Monitor Listen to a call on the speaker

MonOff Disable the Monitor function

more Display additional softkeys

Msgs Access voice mail system

New Call Make a new call

OPickUp Answer a call ringing in an

Park Store a call using Call Park

PickUp Answer a call in your group

QRT Submit call problems to the system

Redial Redial the most recently dialed

Remove Remove a conference participant

RMLstC Drop the last party added to a

Search Search for a directory listing

Tran sfer Transfer a call

Update Refresh content

VidMode

(SCCP only)

on the speaker (Group Listen)

group

message system

Join several calls on a single line to create a conference

associated group

administrator

number

conference call

Choose a video display mode

<< Delete entered characters

>> Move through entered characters

Phone Screen Icons

Line and Call Status

Call Forwarding enabled

Call on hold

Connected call

Off-hook

On-hook

Incoming call

Shared line in use

Authenticated call

Encrypted call

Priority call

Medium priority call

High priority call

Highest priority call

Other Features

Speed Dial configured

Message waiting

Option selected

Feature enabled

URL entry in call log is ready to edit (SIP only)

Audio or Video Mode

Handset in use

Speaker in use (Monitor on)

Video enabled (Cisco Unified IP Phone 7911G only with SCCP)

Button Icons

Vol ume

Navigation

Hold

Applications Menu

Speed Dialing

If you want to... Then...

Speed dial a number

• Press and select a

number to dial.

• Press and choose

Directories > Speed Dials. Select a number to

dial.

• Enter a speed-dial

number while on-hook and press AbbrDial.

Contents

Getting Started 1

Using this Guide 1 Finding Additional Information 2

Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3

Connecting Your Phone 4

An Overview of Your Phone 8

Understanding Buttons and Hardware 8

Understanding Lines vs. Calls 10

Understanding Line and Call Icons 10

Accessing Applications Menus 10 Accessing the Help System on Your Phone 11 Understanding Feature Availability 11

Understanding SIP vs. SCCP 11

Basic Call Handling 12

Placing a Call—Basic Options 12

Placing a Call—Additional Options 13 Answering a Call 14 Ending a Call 15

Using Hold and Resume 16 Switching Between Multiple Calls 17 Switching an In-Progress Call to Another Phone 17

Viewing Multiple Calls 17

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 v

Transferring Calls 18 Sending a Call to a Voice Message System 19

Forwarding All Calls to Another Number 20 Using Do Not Disturb 20 Making Conference Calls 21

Understanding Types of Conference Calls 21 Starting and Joining a Standard Conference 22 Starting or Joining a Meet-Me Conference Call 24

Advanced Call Handling 25

Speed Dialing 25 Picking Up a Redirected Call on Your Phone 26

Storing and Retrieving Parked Calls 27 Logging Out of Hunt Groups 27 Using a Shared Line 28

Understanding Shared Lines 28 Adding Yourself to a Shared-Line Call 29 Preventing Others from Viewing or Barging a Shared-Line Call 30

Making and Receiving Secure Calls 30 Tracing Suspicious Calls 31 Prioritizing Critical Calls 32

Using Cisco Extension Mobility 33 Managing Business Calls Using a Single Phone Number 34

Using a Handset, Headset, and Speaker 36

Using the Group Listen Feature 36 Using the Monitor Feature 37 Using and Obtaining a Headset 38

Using AutoAnswer 38

Changing Phone Settings 39

Customizing Rings and Message Indicators 39 Customizing the Phone Screen 40

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Using Call Logs and Directories 41

Using Call Logs 41

Directory Dialing 43

Using Corporate Directory on Your Phone 43 Using Personal Directory on Your Phone 44

Accessing Voice Messages 47

Using the User Options Web Pages 48

Accessing Your User Options Web Pages 48 Configuring Features and Services on the Web 49

Using Personal Directory on the Web 49

Using Your Personal Address Book on the Web 49 Configuring Fast Dials on the Web 50

Using the Address Book Synchronization Tool 51 Setting Up Speed Dials on the Web 51 Setting Up Phone Services on the Web 52 Controlling User Settings on the Web 53 Controlling Line Settings on the Web 54 Using Cisco WebDialer 55

Setting Up Phones and Access Lists for Mobile Connect 57

Understanding Additional Configuration Options 60

Troubleshooting Your Phone 61

General Troubleshooting 61 Viewing Phone Administration Data 62 Using the Quality Reporting Tool 62

Cisco One-Year Limited Hardware Warranty Terms 63

Index 65

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Getting Started

Using this Guide

This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or refer to the table below for pointers to commonly-used sections.

If you want to... Then...

Explore your phone on your own Press and choose Help.

Review safety information See Safety and Performance Information, page 2.

Connect your phone See Connecting Your Phone, page 4.

Use your phone after it is installed Start with An Overview of Your Phone, page 8.

Learn about the phone buttons See Understanding Buttons and Hardware, page 8.

Make calls See Placing a Call—Basic Options, page 12.

Put calls on hold See Using Hold and Resume, page 16.

Transfer calls See Transferring Calls, page 18.

Make conference calls See Making Conference Calls, page 21.

Set up speed dialing See Speed Dialing, page 25.

Share a phone number See Using a Shared Line, page 28.

Use the speaker on the phone See Using a Handset, Headset, and Speaker, page 36.

Change the ring volume or tone See Changing Phone Settings, page 39.

View your missed calls See Using Call Logs and Directories, page 41.

Listen to your voice messages See Accessing Voice Messages, page 47.

See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide.

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 1

Finding Additional Information

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.htm

You can access the Cisco website at this URL:

http://www.cisco.com/

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Safety and Performance Information

Refer to these sections for information about the impact of power outages and other devices on your Cisco Unified IP Phone.

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.

Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone:

Cisco recommends the use of good quality external devices (headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:

• Move the external device away from the source of the RF or AF signals.

• Route the external device cables away from the source of the RF or AF signals.

• Use shielded cables for the external device, or use cables with a better shield and connector.

• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.

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Caution In European Union countries, use only headsets that are fully compliant with the EMC

Directive [89/336/EC].

Getting Started

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please

Accessibility Features

A list of accessibility features is available upon request.

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 3

Connecting Your Phone

Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphics below to connect your phone.

The following graphic and table show how to connect the Cisco Unified IP Phone 7906G:

Network port (10/100 SW)

Handset port

DC adapter port (DC48V)

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79976

AC-to-DC power supply

AC power cord

Connecting Your Phone

The following graphic and table show how to connect the Cisco Unified IP Phone 7911G:

Network port (10/100 SW)

Access port (10/100 PC)

Handset port

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 5

91638

DC adapter port (DC48V)

AC-to-DC power supply

AC power cord

Adjusting the Handset Rest

When you connect your phone, you might want to adjust the handset rest to ensure that the receiver will not slip out of the cradle. See the table below for instructions.

1 2 3

77354

Set the handset aside and pull the square plastic tab from the handset rest.

Rotate the tab 180 degrees.

Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.

Return the handset to the handset rest.

Registering with TAPS

After your phone is connected to the network, your system administrator might ask you to auto-register your phone using the Tool for Auto-Registered Phones Support (TAPS). TAPS might be used either for a new phone or to replace an existing phone.

To register with TAPS, pick up the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, hang up. The phone will restart.

Headset Information

To use a headset, make sure the handset is disconnected, then connect the headset to the Handset port on the back of your phone.

Depending on headset manufacturer’s recommendations, an external amplifier may be required. Refer to headset manufacturer’s product documentation for more information.

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Connecting Your Phone

Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network.

In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users.

Cisco Systems recommends the use of good quality external devices (headsets) that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as cell phones and two-way radios, some audio noise may still occur.

The primary reason that support of a headset would be inappropriate for the Cisco Unified IP Phone is the potential for an audible hum. This hum can either be heard by the remote party or by both the remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by using a local power cube or power injector.

Audio Quality Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well with Cisco Unified IP Phones.

Nevertheless, it is ultimately still the customer’s responsibility to test this equipment in their own environment to determine suitable performance.

For information about headsets, see:

http://www.vxicorp.com/cisco

http://www.plantronics.com

http://www.jabra.com

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 7

An Overview of Your Phone

Cisco Unified IP Phone 7906G and 7911G are full-feature telephones that provide voice communication over the same data network that your computer uses, allowing you to place and receive calls, put calls on hold, transfer calls, make conference calls, and so on.

In addition to basic call-handling features, your Cisco Unified IP Phone 7906G and 7911G can provide specialized or advanced telephony features that extend your call-handling capabilities. Depending on configuration, your phone supports:

• Access to network data, XML applications, and web-based services.

• Online customizing of phone features and services from your User Options web pages.

Understanding Buttons and Hardware

You can use this graphic below to identify the buttons and hardware on your phone.

1 2

91031

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Item Description

Phone screen Displays phone menus and call activity

including caller ID, call duration, and call state.

Cisco Unified IP

Phone series

Softkey buttons Each activates a softkey option displayed on

Navigation button Allows you to scroll through menu items and

Indicates your Cisco Unified IP Phone model series.

your phone screen.

highlight items. When the phone is on-hook, displays your Speed Dials.

An Overview of Your Phone

For more information, see...

Accessing Applications Menus, page 10 and Understanding Feature Availability, page 11.

—

Softkey Definitions, page 3.

Accessing Applications Menus, page 10 and Speed Dialing, page 25.

Applications Menu

button

Hold button Places the active call on hold, resumes a call on

Keypad Allows you to dial phone numbers, enter

Volume button Controls the handset, headset, speaker, and

Handset with light

strip

Footstand Allows the phone to stand at a convenient angle

Displays the Applications menu that provides access to a voice message system, phone logs and directories, settings, services, and help.

hold, and switches between an active call and a call on hold.

letters, and choose menu items.

ringer volume.

The light strip on the handset indicates an incoming call or new voice message.

on a desk or table.

Accessing Applications Menus, page 10.

Using Hold and Resume, page 16.

Basic Call Handling, page 12.

Using a Handset, Headset, and Speaker, page 36.

Accessing Voice Messages, page 47.

—

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 9

Understanding Lines vs. Calls

To avoid confusion about lines and calls, refer to these descriptions:

• Lines—Each line corresponds to a phone number (or extension) that others can use to call you. Your phone can support one line.

• Calls—Each line can support multiple calls. By default, your phone supports up to six connected calls, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.

Understanding Line and Call Icons

Your phone displays icons to help you determine the call and line state (on-hook, on hold, ringing, connected, and so on).

Icon Call or line state Description

On-hook line No call activity on this line.

Off-hook line You are dialing a number or an outgoing call is ringing.

Connected call You are connected to the other party.

Ringing call A call is ringing on your line.

Call on hold You have put this call on hold. See Using Hold and Resume, page 16.

Remote-in-use Another phone that shares your line has a connected call. See

Understanding Shared Lines, page 28.

Reverting call A holding call is reverting to your phone. See Using Hold and Resume,

page 16.

Authenticated call See Making and Receiving Secure Calls, page 30.

Encrypted call See Making and Receiving Secure Calls, page 30.

Accessing Applications Menus

Use the Applications menus to access phone features.

If you want to... Then...

Access the Applications menus

Scroll through a list or menu

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Press to display a list of Applications: Messages, Directory, Settings, Services, and Help.

Press

If you want to... Then...

Select a menu item Press to highlight a menu item, then press Select.

You can also press the number on the keypad that corresponds to the number for the menu item.

Go back one level in a menu Press Exit. (Note that if you press Exit from the top-level of a

menu, the menu will close.)

Close a menu (and return to the Applications menu)

Exit the Applications menu Press or Exit.

Note After you press , the LED turns green and stays lit while you are using the Applications

menus. If you depart from an application without pressing a new call), the phone screen display may change but the

again, the application that you were using resumes at the point when it was interrupted.

Press Exit one or more times until the menu closes, or press .

or Exit (for example, to answer

button stays green. If you press

An Overview of Your Phone

Accessing the Help System on Your Phone

The Cisco Unified IP Phone 7906G and 7911G provide a comprehensive online help system. To view the phone help, press and choose Help.

Understanding Feature Availability

Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability.

Understanding SIP vs. SCCP

Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this configuration.

Phone features can vary depending on the protocol. This Phone Guide indicates which features are protocol-specific. To learn which protocol your phone is using, you can ask your system administrator or you can choose > Model Information > Call Control Protocol on your phone.

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 11

Basic Call Handling

You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information.

Placing a Call—Basic Options

Here are some easy ways to place a call on your Cisco Unified IP Phone.

For more information,

If you want to... Then...

Place a call Pick up the handset and dial the number. An Overview of Your

Dial on-hook (with dial tone)

Redial a number Press Redial.—

Place a call when another call is active

Dial from a call log 1. Press and select Directories > Missed

Press New Call and dial the number. —

1. Press .

2. Press New Call.

3. Enter a number.

Calls, Received Calls, or Placed Calls.

2. Scroll to the number and press Dial.

see...

Phone, page 8.

Using Hold and Resume, page 16.

Using Call Logs, page 41.

Tips

• You can dial on-hook without a dial tone (pre-dial). To pre-dial, enter a number, then go off-hook by lifting the handset and press Dial.

• When you pre-dial, your phone tries to anticipate the number you are dialing by displaying matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, scroll to it, press Dial, and go off-hook.

• If you make a mistake while dialing, press << to erase digits.

• If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system

administrator for more information.

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Basic Call Handling

Placing a Call—Additional Options

You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options.

For more information,

If you want to... Then...

Speed dial a number Do one of the following:

• Press , choose a speed-dial number, and press Dial.

• Press and select Directories > Speed Dials. Select a number and press Dial.

• Use the Abbreviated Dial feature.

• Use the Fast Dial feature.

Dial from a corporate directory on your phone

Dial from a corporate directory on your personal computer using Cisco WebDialer

Use Cisco CallBack to receive notification when a busy or ringing extension is available

Make a priority (precedence) call (SCCP phones only)

Dial from a Personal Address Book (PAB) entry

1. Press and select Directories > Corporate Directory (name can vary).

2. Enter a name and press Search.

3. Highlight a listing and go off-hook.

1. Open a web browser and go to a

WebDialer-enabled corporate directory.

2. Click the number that you want to dial.

1. Press CallBack while listening to the busy tone or ring sound.

2. Hang up. Your phone alerts you when the line is free.

3. Place the call again.

Enter the Multilevel Precedence and Preemption (MLPP) access number, then enter a phone number.

1. Press and select Directories > Personal Directory to log in.

2. Choose Personal Address Book and search for a listing.

see...

Speed Dialing, page 25.

Using Call Logs, page 41.

Using Cisco WebDialer, page 55.

Your system administrator.

Prioritizing Critical Calls, page 32.

Using the User Options Web Pages, page 48.

Using Personal Directory on Your Phone, page 44.

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 13

For more information,

If you want to... Then...

Place a call using a billing or tracking code

(SCCP phones only)

Place a call using your Cisco Extension Mobility profile

Make a call from a cellular phone using Mobile Voice Access

1. Dial a number.

2. After the tone, enter a client matter

code (CMC) or a forced authorization code (FAC).

1. Dial your assigned Mobile Voice access number.

2. Enter your cellular phone number (if requested) and PIN.

3. Press 1 to make a call to an enterprise IP phone.

4. Dial a desktop phone number other than your desktop phone number.

see...

Your system administrator.

Using Cisco Extension Mobility, page 33.

Managing Business Calls Using a Single Phone Number, page 34.

Tip

Obtain this information from your system administrator before using Mobile Voice Access to make a call:

• Mobile Voice Access number

• End user PIN

Answering a Call

You can answer a call by simply lifting the handset, or you can use other options if they are available on your phone.

If you want to... Then... For more information, see...

Switch from a connected call to answer a new call

Answer a call using call waiting

Send a call to a voice message system

Automatically connect incoming calls

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Press Answer. Using Hold and Resume, page 16.

Press iDivert. Sending a Call to a Voice Message

System, page 19.

Use AutoAnswer. Using AutoAnswer, page 38.

Basic Call Handling

If you want to... Then... For more information, see...

Retrieve a parked call on another phone

Use your phone to answer a call ringing elsewhere

Answer a priority call (SCCP phones only)

Answer a call on your cellular phone or other remote destination

Use Call Park or Directed Call Park. Storing and Retrieving Parked

Calls, page 27.

Use Call Pickup. Picking Up a Redirected Call on

Your Phone, page 26.

Hang up the current call and press Answer.

Set up Mobile Connect and answer your phone.

When you enable Mobile Connect:

• Your desktop and remote destinations receive calls simultaneously.

• When you answer the call on your desktop phone, the remote destinations stop ringing, are disconnected, and display a missed call message.

• When you answer the call on one remote destination, the other remote destinations stop ringing, are disconnected, and a missed call message is shown on the other remote destinations.

Prioritizing Critical Calls, page 32.

Managing Business Calls Using a Single Phone Number, page 34.

Tip

If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information.

Ending a Call

To end a call, simply hang up. Here are some more details.

If you want to... Then...

Hang up while using the handset Return the handset to its cradle. Or press EndCall.

Hang up while monitoring a call (using the speaker)

Hang up one call, but preserve another call on the same line

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 15

Press EndCall.

Press EndCall. If necessary, remove the call from hold first.

Using Hold and Resume

You can hold and resume calls. When you put a call on hold, the Hold icon appears next to the caller ID and the Hold button

If the Hold Reversion feature is enabled for your phone, calls that you leave on hold will revert back to ringing on your phone after a certain length of time. These “reverting” calls remain on hold until you resume them.

Your phone indicates the presence of a reverting call by:

• Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).

• Briefly displaying a “Hold Reversion” message in the status bar at the bottom of the phone screen.

• Displaying the animated Hold Reversion icon next to the caller ID for the held call.

If you want to... Then...

Put a call on hold 1. Make sure the call you want to put on hold is highlighted.

Remove a call from hold 1. Make sure the appropriate call is highlighted.

becomes lit (red).

2. Press .

Tips

• Engaging the Hold feature typically generates music or a beeping tone.

• When a held call is highlighted, the Hold button

is highlighted, and there are other held calls on the line, the Hold button changes to blinking (red).

• If you receive an alert for an incoming call and a reverting call at the same time, by default your phone will shift the focus of the phone screen to display the incoming call. Your system administrator can change this focus priority setting.

• If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on the other phones that share the line.

• The duration between Hold Reversion alerts is determined by your system administrator.

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becomes lit (red). When a call that is not held

+ 56 hidden pages