Cisco Systems 7911 User Manual

Quick Start Guide

Cisco 7911

IP Telephone

CONTENTS

CISCO 7911 IP PHONE FEATURE AND KEY OVERVIEW........................................... 3

BASIC FEATURES.........................................................................................................5

Installing the IP Phone and Connecting to the Network.........................................................................5

Placing a Call...............................................................................................................................................5

Answering a Call .........................................................................................................................................5

End a Call.....................................................................................................................................................5

Additional Call Handling.............................................................................................................................6

SOFT FEATURES ..........................................................................................................7

Parking a Call ..............................................................................................................................................7

Transferring a Call ......................................................................................................................................7

Transfer Directly into a Voicemail Account (Optional) ...........................................................................7

Forward All Calls.........................................................................................................................................8

Cancel Forward All Calls............................................................................................................................8

Place a Call on Hold....................................................................................................................................8

Placing Conference Calls...........................................................................................................................8

INITIATING a Meet-Me Conference Call....................................................................................................9

JOINING a Meet-Me Conference Call ........................................................................................................9

Call Pickup...................................................................................................................................................9

Group Pickup (Optional)...........................................................................................................................10

Redial the Last Number Called................................................................................................................10

VOICEMAIL (OPTIONAL) ............................................................................................ 11

Setting up Voice Mail................................................................................................................................11

Accessing Voicemail ................................................................................................................................11

Checking Voicemail from an Outside Line.............................................................................................11

DIRECTORY FEATURES.............................................................................................12

Call History Features................................................................................................................................12

Making Calls from a Corporate Directory...............................................................................................12

Using the UMR Phone Directories...........................................................................................................13

HELP AND SETTINGS FEATURES.............................................................................14

LCD Display Contrast...............................................................................................................................14

Ringing Tone .............................................................................................................................................14

Adjusting the Ringer Volume (Review)...................................................................................................14

Adjusting the Handset, Speakerphone or Headset Volume (Review).................................................14

APPENDIX: FAST DIALS AND SPEED DIALS.......................................................... 15

2 – Quick Start Guide: Cisco 7911 IP Telephone UMR Information Technology

Cisco 7911 IP Phone Feature and Key Overview

Handset with Indicator Light

Functions like a traditional handset. The light strip at the top of the handset blinks when the phone rings
and will be set to remain lit when you receive a voice mail message.

LCD Screen

Displays features such as time, date, your phone number, caller ID if available, line/call status and soft
key tabs.

Cisco IP Phone Model Type

Indicates your Cisco IP phone model.

“Soft Key” Buttons

Four interactive “soft keys” that provide available call features and functions.
Soft Keys available (availability is subject to current function of the phone—some soft keys are not

available when receiving a call, for instance):

AbbrDial
Answer
CallBack
Cancel
CFwdAll
Clear

ConfList
Confrn
Default
Delete
Dial
DirTrfr
EditDial
EndCall
Exit
Join
Meet-Me
More
NewCall
Park
PickUp
Redial
Remove
Restore
Resume
RmLstC
Save
Search
Select
Trnsfer
<<
>>

Dial using a speed dial index number (a two-digit code)
Answer a call
Receive notification when a busy extension becomes available
Cancel an action or exit a screen without applying changes
Setup/cancel call forwarding
Delete records or settings – note that this will delete ALL call histories (place,
received, missed)!
View conference participants
Create a conference call
Restore settings (including volume) to original factory settings
Remove characters to the right of the cursor when using EditDial
Dial an entered phone number
Transfer two calls to each other
Edit a number in a call log
Disconnect current call
Return to the previous screen
Join several calls on one line to create a conference call
Host a Meet-Me conference call
Display additional soft key options
Make a new call
Store a call using Call Park
Answer a call on another extension within your group
Redial the most recently dialed number
Remove a conference participant
Restore settings (including volume) to previously saved values
Resume a call placed on hold
Drop the last party added to conference call
Save the chosen settings
Search for a directory listing
Select an item on the screen
Transfer a call
Delete entered characters
Move through entered characters

UMR Information Technology Quick Start Guide: Cisco 7911 IP Telephone – 3

Volume Button

Increases or decreases the volume for the handset, headset or speakerphone (depending on which is
being used).

• Press the  button to decrease the volume of the handset, speakerphone, or headset

• Press the  button to increase volume of the handset, speakerphone, or headset

• To save the volume setting, press the Save soft key

Navigation Button (Toggle UP/DOWN Key) or “SCROLL Key”

Enables you to scroll through text and select features displayed on the LCD Screen

Dial Pad

Works exactly like the dial pad on a traditional phone.

Hold Button

– left of the SCROLL button

Puts caller on hold until Hold button is pressed again.

Global Services Button

– right of the SCROLL button

Access a variety of additional features such as voicemail, directories, settings, and even UMR Information
Technology announcements.

4 – Quick Start Guide: Cisco 7911 IP Telephone UMR Information Technology

Basic Features

Installing the IP Phone and Connecting to the Network

1. Connect an Ethernet cable to the Network port (left port) on the phone. The other end of the Ethernet
cable must be plugged into a powered Ethernet jack. All VoIP-capable Ethernet jacks are marked
with a red dot.

2. Connect the handset to its respective port.

3. Connect the Ethernet cable from your Desktop PC to the Access Port on the IP Phone (right port -

optional).

4. Connect the power plug to the DC48V AC Adapter port (optional).

Note: Before successfully installing the phone, the system administrator must prepare the network for

the phone.

Placing a Call

There are three options for placing a new call.

• Lift the handset and dial the number.

• Press the NewCall soft key and dial the number.

• Press a two-digit Speed Dial index code and press the AbbrDial soft key.

Internal Extension:

Dial the 4-digit extension

External Local Call:

Dial 3 + the entire 7-digit phone number

Long Distance:

Dial 3 + 1 the entire 10-digit phone number (area code + numbe r)

Notes: After you press the 3 (for an outside line) you will hear a dial tone again to let you know you are

accessing an external line.

Pick up the handset. If you do not hear a dial tone, press an available line button to begin making

the call.

Press the SPEAKER button. If you do not hear a dial tone, press an available line button to begin

to make the call or press the NewCall soft key. If you do not hear a dial tone, press an available
line button to begin to make the call (the call will dial with the speakerphone on).

Answering a Call

There are two options for answering a call.

• Lift the Handset.

• Press the Answer soft key.

End a Call

There are two options for ending a call.

• Hang up the Handset.

• Press the EndCall soft key and hang up.

UMR Information Technology Quick Start Guide: Cisco 7911 IP Telephone – 5

Additional Call Handling

Each phone line you have available can handle up to six individual calls. Therefore, it is possible that you
will have a call in progress and receive another call on the same line. Or you could have a call in
progress and decide to call someone else to confirm a piece of information, only to return to your original
call. You can also use the additional call handling feature in order to set up a three- or four-way
conference call.

Answering an additional call while a call is in progress

If this occurs, your handset/headset will beep and the additional call will appear o n the LCD panel on your
phone.

Step 1) Use the SCROLL buttons to scroll to that call and then press the Answer soft key.
Step 2) Your original call will be placed on hold while you are talking to the second caller.
Step 3) If the third party hangs up, you will automatically be reconnected to your original call.
Step 4) Otherwise, you can press the EndCall soft key on the third party, which will also

automatically reconnect you to your original call.

Step 5) Finally, you can use the SCROLL button to alternate between calls. You will need to scroll to

each call and then press the Resume soft key to reconnect to that call. The other caller will
be placed on hold.

Making a call while a call is in progress

If you are in the middle of a call and want to talk to another party briefly while still being connected to your
original second party, then you can use the same line to dial out an additional call. You can make up to
six calls on each line you have available.
.

Step 1) Press the HOLD button to place your original call on hold.
Step 2) Press the NewCall soft key.
Step 3) Dial the number of the additional party.
Step 4) You should now be connected to your third party. Your second party will be placed on hold

while you interact with the third party. You can reconnect to your second party by using the
SCROLL buttons and the Resume soft key.

Notes: Only one call can be “active” at any given time. All other calls are automatically placed on hold.
To instantly create a conference call between three or more parties (yourself included), press the

more soft key followed by the Join soft key. This will automatically create a conference with all
the parties that are connected (see the Conference Call section for more details).

6 – Quick Start Guide: Cisco 7911 IP Telephone UMR Information Technology