Cisco 7905, 7912 Phone Guide
Phone Guide
Cisco IP Phone 7905G and 7912G for Cisco CallManager
INCLUDING LICENSE AND WARRANTY
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Fax: 408 526-4100
Adjusting the Volume
SoftKey Definitions
If you want to... Then...
Adjust the
volume level for
a call
Adjust the
volume level for
the ringer
Press the volume button
during a call or after
invoking a dial tone.
Press Save to preserve the
new volume as the default
level for the speaker or
handset.
Press the volume button
while the handset is in the
cradle.
Changing the Ring Sound
Press the Menu button and select Settings >
Ring Type. Scroll through the ring types and
press Play to hear the selected ring type. When
you find the ring you want, press Select and
OK.
Button Legend
Volume Navigation Hold Menu
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Systems, Inc. or its affiliates in the U.S. and certain other countries. All other
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property of their respective owners. The use of the word partner does not
imply a partnership relationship between Cisco and any other company.
(0401R)
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Quick Reference
Cisco IP Phone
7905G/7912G
SoftKey Definitions
Transferring a Call
Making Conference Calls
Using Speed Dial Buttons
Using Call Forward
Viewing and Dialing Calls
Adjusting the Volume
Changing the Ring Sound
Button Legend
AbbrDial Dial using a speed dial index
number
Answer Answer a call
CallBack Receive notification when a busy
extension becomes available
cBarge Begin a conference call on a
shared line
CFwdALL Setup/cancel call forwarding
ConfList View conference participants
Confrn Create a conference call
DirTrfr Transfer two calls to each other
EditDial Edit a number in a call log
GPickUp Answer a call on another
extension outside your group
Join Join several calls on a single line
MeetMe Host a conference call
Monitor Enable speaker mode
MonOff Disable speaker mode
NewCall Make a new call
Park Store an active call using Call
Park
PickUp Answer a call on another
extension in your group
Private Allow/disallow others from
viewing calls on a shared line
Remove Remove a conference participant
Resume Resume a call on hold
RmLstC Drop the last party added to
conference call
Search Search for a directory listing
Select Select and item on the screen
Trnsfe r Transfer a call
Transferring a Call
Making Conference Calls
Viewing and Dialing Calls
If you want to... Then...
Transfer a call
without talking to
the transfer
recipient
Talk to the transfer
recipient before
transferring a call
(“consult
transfer”)
Transfer tw o
current calls to
each other (“direct
transfer”)
During a connected call,
press Trans fer and enter
the target number. When
you hear the call ringing,
press Trnsfe r again.
Press Trnsfe r and enter
the target number.
Consult with the
recipient. Press Trn sf er
again to connect the call.
Otherwise, press the
Hold button to return to
the original call.
Select the first call.
Repeat for the second
call. From one of the
selected calls, press more
> DirTrfr. If you want to
stay on the line with the
callers, use Join to create
a conference instead.
Using Call Forward
If you want to... Then...
Set up or cancel
call forwarding
on your phone
Set up or cancel
call forwarding
on your computer
Press more > CFwdALL
and enter a target phone
number. To cancel, press
more > CFwdALL again.
Log in to your User
Options web page, select
your device, then choose
Forward all calls to a
different number from the
main menu.
If you want to... Then...
Invite current
callers to join a
standard
conference
Start a standard
conference call
by calling
participants
View a list of
conference
participants
Choose any call on the line
and press Select. Repeat this
process for each call you
want to add to the
conference. From one of the
selected calls, press more >
Join.
During a connected call,
press more > Confrn to add
another party to the call.
Enter the conference
participant’s phone number.
After the call connects,
press Confrn again. Follow
this procedure to add each
participant.
Choose an active conference
and press ConfList.
Using Speed Dial Buttons
If you want to... Then...
Set up speed dial
buttons
Speed dial a
number
Log in to your User
Options web pages, select
your device, then choose
Add/Update Your Speed
Dials from the main menu.
Enter a phone number and
label for each available
speed dial button.
Choose a number from
your speed dials list OR
Enter a speed dial index
number while on-hook
and press AbbrDial.
If you want to... Then...
Redial the last
number you
dialed
View your call
logs
Dial from a call
log
Edit a number
in a call log
Dial from a
corporate
directory
Place a call
while another
call is active
Press Redial.
Press the Menu button and
select Directories > Missed
Calls, Placed Calls, or
Received Calls.
Highlight a listing from the
call log, edit the number (if
necessary), and go
off-hook.
Press EditDial followed by
<< or >> to reposition the
cursor or erase digits. Use
the keypad to enter digits.
Press the Menu button and
select Directories >
Directory Services >
Corporate Directory. To
search for a listing, use your
keypad to enter the first few
letters and then press
Search. To dial from a
listing, scroll to it and go
off-hook.
Press the Hold button and
then press New Call. Dial,
redial, or speed dial a
number.
Contents
Getting Started 1
How to Use this Guide 1
Where to Find Additional Information 1
Customizing Your Cisco IP Phone on the Web 2
Safety and Performance Information 2
Connecting Your Phone 4
An Overview of Your Phone 7
Buttons and Hardware 7
Understanding Feature Operation and Availability 8
Call-Handling and Navigation Tips 8
Understanding Lines vs. Calls 9
Going On-Hook and Off-Hook 9
Choosing and Selecting Calls 9
Switching Among Calls 10
Using Feature Menus 10
Entering and Editing Text 11
Basic Call Handling 12
Placing a Call 12
Answering a Call 14
Ending a Call 14
Using the Speaker 15
Using Hold and Resume 15
Transferring a Connected Call 16
Making Conference Calls 16
Starting or Joining a Standard Conference Call 17
Cisco IP Phone 7905G and 7912G for Cisco CallManager iii
Starting or Joining a Meet-Me Conference Call 18
Forwarding Your Calls to Another Number 19
Advanced Call-Handling 20
Storing and Retrieving Parked Calls 20
Redirecting a Ringing Call to Your Phone 20
Understanding Shared Lines 21
Remote In Use 21
Maximum Supported Calls on a Shared Line 22
Adding Yourself to a Shared-Line Call 22
Preventing Others from Viewing or Joining a Shared-Line Call 23
Tracing Suspicious Calls 23
Prioritizing Critical Calls 23
Customizing Phone Settings 25
Adjusting the Volume 25
Customizing Rings 26
Setting Up Speed Dial Buttons 26
Using Voice Messaging, Call Logs, and Directories 27
Accessing Your User Options Web Pages 28
Logging In to the User Options Web Pages 28
Subscribing to Phone Services 29
Understanding Additional Configuration Options 30
Troubleshooting Your Phone 31
Using the Quality Reporting Tool 31
Cisco One-Year Limited Hardware Warranty Terms 33
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Getting Started
These sections give you the basic information you need to start using your new Cisco IP Phone.
How to Use this Guide
This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone’s capabilities, or refer to the table below for
pointers to commonly-used sections.
If you want to... Then
Review important safety information See the “Safety and Performance Information” section on
page 2.
Use your phone after someone else has
installed it for you
Connect your phone to the network See the “Connecting Your Phone” section on page 4.
Learn about the buttons and softkeys See the “Buttons and Hardware” section on page 7.
Make calls See the “Placing a Call” section on page 12.
Put calls on hold See the “Using Hold and Resume” section on page 15.
Transfer calls See the “Transferring a Connected Call” section on page 16.
Make conference calls See the “Making Conference Calls” section on page 16.
Change the ringer or call volume See the “Adjusting the Volume” section on page 25.
Choose a different ring sound See the “Customizing Rings” section on page 26.
Start with the “An Overview of Your Phone” section on
page 7.
Where to Find Additional Information
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
http://www.cisco.com/
Cisco IP Phone 7905G and 7912G for Cisco CallManager 1
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Customizing Your Cisco IP Phone on the Web
Your Cisco IP Phone is a network device that can share information with other network devices in your
company, including your computer. To learn how to establish and customize phone services and to
control features and settings from your computer, see Customizing Your Cisco IP Phone on the Web
at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/ipp7905g/index.htm
Safety and Performance Information
Installing and Using Your Phone
Read the following safety notices before installing or using your Cisco IP Phone:
Warning
Warning
Warning
Warning
Warning
This warning symbol means danger. You are in a situation that could cause bodily injury.
Before you work on any equipment, be aware of the hazards involved with electrical
circuitry and be familiar with standard practices for preventing accidents.
Read the installation instructions before you connect the system to its power source.
Ultimate disposal of this product should be handled according to all national laws and
regulations.
Do not work on the system or connect or disconnect cables during periods of lightning
activity.
To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to
telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN
ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution
when connecting cables.
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Getting Started
Using an External Power Supply
The following warnings apply when you use the external power supply with the Cisco IP Phone:
Warning
This product relies on the building's installation for short-circuit (over current)
protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC,
10A international) is used on the phase conductors (all current-carrying conductors).
Warning
Warning
The device is designed to work with TN power systems.
The plug-socket combination must be accessible at all times because it serves as the
main disconnecting device.
Caution Use only a Cisco-approved power supply.
Cisco IP Phone 7905G and 7912G for Cisco CallManager 3
Connecting Your Phone
Your system administrator will likely connect your new Cisco IP Phone to the corporate IP telephony
network. If that is not the case, refer to Figure 1 ( Cisco IP Phone 7905G) and Figure 2 (Cisco IP Phone
7912G) and the tables that follow to connect your phone.
Figure 1 Cisco IP Phone 7905G Cable Connections
3
2
1
Network port (10BaseT)
1
DC Adaptor port (DC48V)
3
Power cable with wall socket plug
5
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5
4
91637
Handset port
2
Cisco-supplied power supply (optional)
4
Figure 2 Cisco IP Phone 7912G Cable Connections
4
3
Connecting Your Phone
1
Network port (10/100 SW)
1
Handset port
3
Cisco-supplied power supply (optional)
5
2
6
5
91638
Access port (10/100 PC)
2
DC Adaptor port (DC48V)
4
Power cable
6
Adjusting the Handset Rest
When you connect your phone, you might want to adjust the handset rest to ensure that the receiver
will not slip out of the cradle. See the table below for instructions.
Cisco IP Phone 7905G and 7912G for Cisco CallManager 5
1 2 3
77354
Set the handset aside and pull the square plastic tab from the handset rest.
1
Rotate the tab 180 degrees.
2
Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.
3
Return the handset to the handset rest.
Registering with TAPS
After your phone is connected to the network, your system administrator might ask you to
auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used
either for a new phone or to replace an existing phone.
To register with TAPS, pick up the handset, enter the TAPS extension provided by your system
administrator, and follow the voice prompts. You might need to enter your entire extension, including
the area code. After your phone displays a confirmation message, hang up. The phone will re-start.
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An Overview of Your Phone
The Cisco IP Phones 7905G and 7912G support:
• Voice communication over a data network
• Familiar telephony features to handle calls easily
• Special features to extend and customize your call-handling capabilities
• Online control from your User Options web pages
• Access to network data and services
Buttons and Hardware
1 2
9
An Overview of Your Phone
8
3
4
5
6
7
10
91031
LCD screen Displays features such as the time, date, your phone number, caller ID, call
1
status, and softkey tabs.
Cisco IP Phone
2
series
Cisco IP Phone 7905G and 7912G for Cisco CallManager 7
Indicates your Cisco IP Phone model number.
Softkeys Enable you to engage any of the functions displayed on the corresponding
3
LCD screen tabs. Softkeys point to feature options displayed along the
bottom of your LCD screen. Softkey functions change depending on the
status of your phone (for example, if the phone is active or idle).
Navigation button Enables you to scroll through text, highlight menu items, and select calls
4
displayed on the LCD screen. Also provides access to speed dial numbers.
Menu button Displays a menu that provides access to a voice messaging system, phone
5
logs and directories, settings, and services.
Hold button Places the active call on hold, resumes a call on hold, and switches between
6
an active call and an incoming call or an active call and a call on hold.
Keypad Works exactly like the keypad on a traditional telephone.
7
Volu me button Increases or decreases volume for the handset and speaker. Also controls the
8
ringer volume (if on-hook).
Handset Functions like a traditional handset. The light strip at the top of the handset
9
blinks when the phone rings and remains lit to indicate new voice messages
(depending on your message system).
Footstand Allows the phone to stand at a convenient angle on a desk or table.
10
Understanding Feature Operation and Availability
The operation of your Cisco IP Phone and the features available to you may vary, depending on the
call processing agent used by your company and also on how your company’s phone support team has
configured your phone system. Therefore, some of the features included in this Phone Guide might not
be available to you or might work differently on your phone system. Contact your support desk or
system administrator if you have questions about feature operation or availability.
Call-Handling and Navigation Tips
These guidelines can help you handle calls and navigate menus on your Cisco IP Phone.
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