Cisco Systems 7900001 User Manual

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Phone Guide

Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager

4.1, 4.2, 5.0 and Later

INCLUDING LICENSE AND WARRANTY

Corporate Headquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 526-4100

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Contents

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Getting Started 1

Using this Guide 1 Finding Additional Information 2

Cisco Unified Wireless IP Phones and Regulatory Domains 2

Safety and Performance Information 2

Battery Safety Notices 3

Accessibility Features 5

Connecting Your Phone 6

Installing or Removing the Phone Battery 6 Charging the Phone Battery 7

Using the AC Power Supply to Charge the Battery 8

Using the USB Cable and PC Port to Charge the Battery 9 Powering On the Phone 10 Setting Username and Passwords 11

Entering and Editing Text 11 Accessories for the Cisco Unified Wireless IP Phone 7921G 12

An Overview of Your Phone 14

Understanding Buttons and Hardware 14 Understanding Phone Screen Features 17

Understanding Feature Buttons and Menus 19

Understanding the Help System on Your Phone 20

Using Phone Buttons 21 Understanding Lines vs. Calls 21

Understanding Line and Call Icons 22 Understanding Feature Availability 23

Cleaning the Phone 23

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Basic Call Handling 24

Placing a Call—Basic Options 24

Placing a Call—Additional Options 25 Answering a Call 27 Ending a Call 28

Using Hold and Resume 28 Using Mute 29 Switching Between Multiple Calls 29

Transferring Calls 30 Forwarding All Calls to Another Number 31 Making Conference Calls 32

Understanding Types of Conference Calls 32 Starting and Joining a Standard Conference 32 Starting or Joining a Meet-Me Conference Call 34

Advanced Call Handling 35

Speed Dialing 35

Using Speed Dial and Fast Dial 35 Picking Up Redirected Calls on Your Phone 36 Using a Shared Line 37

Understanding Shared Lines 37

Adding Yourself to a Shared-Line Call 38

Preventing Others from Viewing or Joining a Shared-Line Call 39

Storing and Retrieving Parked Calls 39 Making and Receiving Secure Calls 40 Tracing Suspicious Calls 40

Prioritizing Critical Calls 41 Using Cisco Extension Mobility 42 Logging Out of Hunt Groups 42

Using a Handset, Headset, and Speakerphone 43

Obtaining a Headset 43

Using AutoAnswer 44

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Using Phone Settings 45

Customizing Rings 45

Customizing Volume Settings 46 Customizing the Phone Screen 47 Changing Keypad Settings 48

Using Any Key to Answer the Phone 48 Setting the Keypad to Automatically Lock 49 Changing the Keypad Tones 50

Viewing Your Network Profile List 50

Using Call Logs and Directories 51

Using Call Logs 51

Directory Dialing 51

Using Corporate Directory on Your Phone 52 Using Personal Directory on Your Phone 52

Cisco Unified CallManager Release 4.0 and Later 52 Cisco Unified CallManager Release 5.0 and Later 53

Accessing Voice Messages 56

Accessing Your User Options Web Pages 57

Cisco Unified CallManager Release 4.1 and Later User Options Web Pages

Logging In to the User Options Web Pages 57 Subscribing to Phone Services 58

Cisco Unified CallManager Release 5.0 and Later User Options Web Pages

Accessing Your User Options Web Pages 59

Configuring Features and Services on the Web 60

Setting Up Speed Dials on the Web 60 Using Personal Directory on the Web 61

Using Your Personal Address Book on the Web 62 Configuring Fast Dials on the Web 63 Using the Address Book Synchronization Tool 64

Setting Up Phone Services on the Web 64

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Controlling User Settings on the Web 65

Controlling Line Settings on the Web 66

Using Cisco WebDialer 68

Understanding Additional Configuration Options 70

Troubleshooting Your Phone 72

General Troubleshooting 72

Viewing Phone Administration Data 73 Using the Quality Reporting Tool 73

Cisco One-Year Limited Hardware Warranty Terms 74

Index 1

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Common Phone Tasks

Using the Phone

Hold/resume a call Press Hold or Resume.

Transfer a call to a new number

Redial a number Press twice or

Start a standard conference call

Forward your extension

Use your call logs Choose Directory (Book).

Choose Options >Trnsfer, enter a target number, then press Options >Trnsfer again.

Options > Redial.

Choose Options > Confrn. Dial a number, then press Options > Confrn again. Repeat for each party.

Choose Options > CFwdAll. Enter the number to which you want to forward all calls. Cancel using Options > CFwdAll.

Then select one of these:

• Missed Calls

• Received Calls

• Placed Calls

To dial, scroll to a listing and press Dial or .

Move a shared line call between desk phone and wireless phone

Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Systems, Inc. or its affiliates in the U.S. and certain other countries. All other brands, names, or tradema rks mentioned in this document or Web site are the prope rty of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0501R)

From the phone with the active call, press Hold. From the other phone, highlight the shared-line call, then use Resume to retrieve the call.

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Quick Reference

Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager

4.1, 4.2, 5.0 and Later

Common Phone Tasks

Using the Phone

Shortcut Keys and Buttons

Softkey Definitions

Phone Screen Icons

Entering Text

Power on the phone

Place a call Dial the number, then press

Answer a call Press (green key), Answer, or

Disconnect Press (red key) or EndCall.

Access phone features

Press (red key) and hold until phone powers on.

(green key). (There is no dial tone).

Press Options for feature list:

• Press number key for feature or

• Scroll to feature and press .

Access Main menu options

Press a navigation arrow for:

• Directory menu (Book)

• Line view (Phone)

• Settings menu (To ol s)

• Services menu (Wor ld)

Press number key for menu option.

Power off the phone

Press and hold (red key) until phone powers off.

Shortcut Keys and Buttons

Lock/unlock the keypad

Toggle ringer to vibrate

Access voice messages

Adjust ring volume

Adjust handset or speaker volume

Mute your phone Press .

Activate speaker Press

Press and hold (# key). To unlock, press any key and Yes.

Press and hold (* key). To activate ring, press .

Press and hold

Press

Press up or down during a call.

To unmute microphone, press button again.

up or down.

(1 key).

. To return to

handset, press button again.

Softkey Definitions

AbbrDial Dial using a speed dial index

number

Answer Answer a call

Barge Add yourself to a call on a shared

line

CallBack Receive notification when a busy

extension becomes available

Cancel Cancel an action or exit a screen

without applying changes

cBarge Add yourself to a call on a shared

line and establish a conference

CFwdAll Setup/cancel call forwarding

Clear Delete records or settings

ConfList View conference participants

Confrn Create a conference call

Delete Remove characters or item at the

cursor

Detail Display details in a record

Dial Dial a phone number

DirTrfr Transfer two calls to each other

Edit Change a setting

EditDial Edit a number in a call log

EndCall Disconnect current call

GPickUp Answer a call ringing in another

group

HLog Log in or out of your hunt group

iDivert Send a call to your voice messaging

system

Join Join several calls already on a

single line to create a conference

MCID Report suspicious calls

MeetMe Host a Meet-Me conference call

NewCall Make a new call

Options Access softkey feature list

OPickUp Answer a call ringing in another

Park Store a call using Call Park

PickUp Answer a call in your group

QRT Submit call problems to the system

Redial Redial the most recent number

Remove Remove a conference participant

Resume Resume a call on hold

RmLstC Drop the last party added to a

Save Save the chosen settings

Select Choose an option or call

Submit Search for a directory listing

Trn sfer Transfer a call

Update Refresh content

group associated with your group

administrator

conference call

Entering Text

Character—Press appropriate key to highlight and enter the lower or upper case character.

Space—Press to enter a space.

Number—Press the number key to highlight and

enter the number.

Symbol—Press these keys to display symbols.

to enter * + - / = \ : ;

to enter space , . ‘ “ | _ ~ ’

to enter # ? ( ) [ ] { }

to enter ! @ < > $ % ^ &

Phone Screen Icons

Line and Call States

Incoming call

Call on hold

Connected call

Off-hook

Shared line in use

Call Forwarding enabled

Other Features

Phone line

Speed-dial number

Service URL

Voice message

Mute on

Headset in use

Speaker mode active

Ringer off (silent mode)

Ring and vibrate on

Vibrate only on

Push to talk in use

Radio signal

Battery charge status

No radio signal

Docked in desk top charger

Keypad lockec

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Getting Started

Using this Guide

This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or refer to the table below for pointers to commonly-used sections.

If you want to... Then...

Review important safety information See Safety and Performance Information, page 2.

Connect your phone to the network See Connecting Your Phone, page 6.

Use your phone after it is installed Start with the An Overview of Your Phone, page 14.

Learn about the buttons and menus See Understanding Feature Buttons and Menus, page 19.

Learn about the phone screen See Understanding Phone Screen Features, page 17.

Make calls See Placing a Call—Basic Options, page 24.

Put calls on hold See Using Hold and Resume, page 28.

Mute calls See Using Mute, page 29.

Transfer calls See Transferring Calls, page 30.

Make conference calls See Making Conference Calls, page 32.

Forward calls to another number See Forwarding All Calls to Another Number, page 31.

Share a phone number See Using a Shared Line, page 37.

Answer calls ringing on another phone See Picking Up Redirected Calls on Your Phone, page 36.

Use your phone as a speakerphone See Using a Handset, Headset, and Speakerphone, page 43.

Set up speed dialing See Speed Dialing, page 35.

Change the ring volume or tone See Customizing Rings, page 45.

View your missed calls See Using Call Logs and Directories, page 51.

Listen to voice messages See Accessing Voice Messages, page 56.

Customizing your phone using the User Options web pages

See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide.

See Accessing Your User Options Web Pages, page 57.

Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 1

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Finding Additional Information

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/techsupport

You can access the Cisco website at this URL:

http://www.cisco.com/

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Cisco Unified Wireless IP Phones and Regulatory Domains

The radio frequency (RF) for this phone is configured for a specific regulatory domain. If you use this phone outside of its regulatory domain, the phone will not function properly, and you might violate local regulations.

Safety and Performance Information

Read the following safety notices before installing or using your wireless IP phone.

Warning

Note To see translations of the warnings that appear in this publication, refer to the statement

number in the Regulatory Compliance and Safety Information for the Cisco Unified Wireless IP Phone 7921G document that accompanied this product.

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IMPORTANT SAFETY INSTRUCTIONS

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device.

SAVE THESE INSTRUCTIONS

Statement 1071

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Getting Started

Warning

Read the installation instructions before connecting the system to the power source.

Statement 1004

The plug-socket combination on the battery charger must be accessible at all times because it serves as the main disconnecting device.

Voice over IP (VoIP) service and the emergency calling service do not function if power fails or is disrupted. After power is restored, you might have to reset or reconfigure equipment to regain access to VoIP and the emergency calling service. In the USA, this emergency number is 911. You need to be aware of the emergency number in your country.

Do not use the Cisco Unified Wireless IP Phone 7921G in hazardous environments such as areas where high levels of explosive gas may be present. Check with the site safety engineer before using any type of wireless device in such an area.

The battery charger requires short-circuit (overcurrent) protection to be provided as part of the building installation. Install only in accordance with national and local wiring regulations.

Statement 361

Statement 1045

Statement 1019

Battery Safety Notices

These battery safety notices apply to the batteries that are approved by the Cisco Unified Wireless IP Phone 7921G manufacturer.

Warning

Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 3

There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

Ultimate disposal of this product should be handled according to all national laws and regulations.

Statement 1040

Statement 1015

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Warning

Do not dispose of the battery pack in fire or water. The battery may explode if placed in a fire.

Caution The battery pack is intended for use only with this device.

Caution Do not disassemble, crush, puncture, or incinerate the battery pack.

Caution To avoid risk of fire, burns, or damage to your battery pack, do not allow a metal object

to touch the battery contacts.

Caution Handle a damaged or leaking battery with extreme care. If you come in contact with the

electrolyte, wash the exposed area with soap and water. If the electrolyte has come in contact with the eye, flush the eye with water for 15 minutes and seek medical attention.

Caution Do not charge the battery pack if the ambient temperature exceeds 104 degrees

Fahrenheit (40 degrees Celsius).

Caution Do not expose the battery pack to high storage temperatures (above 140 degrees

Fahrenheit, 60 degrees Celsius).

Caution When discarding a battery pack, contact your local waste disposal provider regarding

local restrictions on the disposal or recycling of batteries.

Caution To obtain a replacement battery, contact your local dealer. Use only the batteries that have

a Cisco part number.

Standard battery—CP-BATT-7921G-STD Extended use battery—CP-BATT-7921G-EXT

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Getting Started

Caution Use only the Cisco power supply that was provided with your phone. If you need to replace

your power supply, refer to the list of Cisco part numbers.

Australia—CP-PWR-7921G-AU Central Europe—CP-PWR-7921G-CE China—CP-PWR-7921G-CN Japan—CP-PWR-7921G-JP North America—CP-PWR-7921G-NA United Kingdom—CP-PWR-7921G-UK

Power Outage

Your accessibility to emergency service through the phone is dependent on the wireless access point being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.

Using External Devices

The following information applies when you use external devices with the Cisco Unified Wireless IP Phone:

Cisco recommends the use of good quality external devices (such as headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:

• Move the external device away from the source of the RF or AF signals.

• Route the external device cables away from the source of the RF or AF signals.

• Use shielded cables for the external device, or use cables with a better shield and connector.

• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.

Caution In European Union countries, use only external headsets that are fully compliant with the

EMC Directive [89/336/EC].

Accessibility Features

A list of accessibility features is available upon request.

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Connecting Your Phone

Your phone administrator will configure your new Cisco Unified Wireless IP Phone to connect to the corporate wireless network and the IP telephony network.

A rechargeable Lithium ion battery powers the Cisco Unified Wireless IP Phone 7921G. Before you can use your phone, you must install the battery in the phone and then charge the battery. Depending on the type of battery you have, the fully charged battery provides these hours of service:

• The standard battery provides up to 8 hours of talk time or up to 70 hours of standby time.

• The extended battery provides up to 9.5 hours of talk time or up to 85 hours of standby time.

Installing or Removing the Phone Battery

To install or remove the battery, follow these steps:

If you want to... Then...

Install the battery 1. Insert the battery catches in the slots at the bottom of the phone. The

metal contacts on the battery and the phone must face each other.

2. Press the battery to the phone until it locks into place.

Remove the battery 1. Press up on the locking catch with one hand.

2. With the other hand, hold the battery at the edges and pull out to remove the battery.

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Connecting Your Phone

222

180349

Locking catch—Push up to release the battery.

Battery catches—Insert these into the slots near the bottom of the phone at battery installation.

Metal contacts—Match the contacts on the battery to the contacts on the phone.

Charging the Phone Battery

You can charge the battery in your wireless IP phone by connecting the AC power supply or the USB cable to your phone. For more information, see these sections:

• Using the AC Power Supply to Charge the Battery, page 8

• Using the USB Cable and PC Port to Charge the Battery, page 9

Charging Times

Battery Type

AC Power Supply Connected to Phone

Standard 2 hours 5 hours

Extended 3 hours 7 hours

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Phone Connected to PC with USB Cable

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Using the AC Power Supply to Charge the Battery

You can charge your battery quickly by connecting the AC power supply to the phone. To accommodate different AC power receptacles, you must insert the appropriate AC plug adapter on the AC power supply.

You can use the phone while the battery is being charged. After the battery is charged, you can unplug the power supply cord, or you can leave the phone plugged into the power cord.

To charge the battery in the phone using the AC power supply, use this diagram:

AC plug adapter—Insert the AC plug adapter into the slot on the power supply.

AC Power supply—Insert into an AC outlet.

Phone connector on AC power supply cable—Insert into the connector slot at bottom of phone.

Indicator light—Indicates the charging status:

• Red—Battery charging in process

• Green—Battery charging is completed

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Connecting Your Phone

Using the USB Cable and PC Port to Charge the Battery

You can charge the battery in the phone by connecting your phone with a USB cable to a USB port on you PC. Charging times are longer when you use the USB port on the PC to charge the battery.

To use the USB cable and USB port to charge the battery, use this diagram and follow the steps:

ABC

JKL

TUV

7921

180350

If you want to... Then...

Charge the battery using the USB cable

1. Insert the phone connector on the USB cable into the phone.

2. Insert the USB A-type connector into the USB port on your PC.

Note

If the Found New Hardware Wizard opens, use the following procedure to stop it.

3. Monitor the indicator light after the phone briefly displays “USB Connected” on the status line.

While the battery is charging, the indicator light is red. When the battery is fully charged, the indicator light turns green.

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If you want to... Then...

Stop Found New Hardware Wizard from opening when connecting to USB port

1. Click Next to use the wizard dialog box.

2. In the Update New Software dialog, click No, not this time, and click

Next.

3. Click Install the Software automatically (Recommended) and click Next.

4. After a few moments, the Cannot Install This Hardware dialog appears.

Click Don't prompt me again to install this software.

5. Click Finish to close the dialog box.

Powering On the Phone

After charging the battery, you must power on the phone to make and receive calls.

If you want to... Then...

Power on the phone 1. Press and hold the (red button) until the phone powers on.

2. You might need to enter a username and password to access the wireless

network. For more information, see Setting Username and Passwords,

page 11.

3. After completing authentication and registration with Cisco Unified CallManager, the phone displays the main screen and is ready to place or receive calls.

Check signal strength The signal icon indicates the strength of the signal between the wireless

access point and your phone. Your phone must have at least one bar to place or receive calls.

When you move the phone out of signal range, you lose connection with the wireless LAN. The service area.”

icon appears and the status line displays, “Leaving

Tip

The indicator light on the phone blinks every 2 seconds to inform you that the phone is active and in coverage range.

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Connecting Your Phone

Setting Username and Passwords

When powering on your phone for the first time, in some networks, you might need to set your username and password to access the wireless network. Ask your phone administrator for assistance.

If you want to... Then...

Set username and password

1. Press (Settings).

2. Select Network Profile.

3. Select the current profile name (with ).

Note

4. Press Change, then select WLAN Configuration.

5. Scroll to Username or Password and press .

6. Using the keypad, enter your username or password in the New

Note

icon displays indicating that this screen is locked. For assistance,

contact your phone administrator.

Username or New Password field.

For assistance, see Entering and Editing Text, page 11.

You can use up to 32 alphanumeric characters for the EAP/LEAP password.

7. To confirm the changes, choose Options > Save.

8. To return to the main screen, press (red button).

Entering and Editing Text

You can enter characters, numbers, and special characters for passwords. When you press a numeric key on the keypad, a text bubble shows all the characters and symbols that this key controls. Each press moves to another character option.

If you want to... Then...

Enter characters Press the number key until you highlight the character (lower or upper

case) that you want to enter.

Enter numbers Press the number key and locate the number that you want to enter.

Delete the last character Press << once to delete the last character or number or to delete the

whole character string, press and hold <<.

Enter a space Press to enter a space between characters.

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If you want to... Then...

Enter special characters and symbols

Press to display and enter these symbols * + - / = \ : ;

Press to display and enter these symbols space , . ‘ “ | _ ~ ’

Press to display and enter these symbols # ? ( ) [ ] { }

Press

to display and enter these symbols ! @ < > $ % ^ &

Cancel editing mode Choose Options > Cancel to return to the menu option or main screen.

Registering with TAPS

After your phone is connected to the wireless LAN network, your phone administrator might ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used for a new phone or to replace an existing phone.

To register with TAPS, enter the TAPS extension provided by your phone administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, disconnect. The phone will re-start.

Accessories for the Cisco Unified Wireless IP Phone 7921G

The following phone accessories are available for your phone:

• Standard and extended batteries

• AC power supplies for different geographical areas

• Desktop charger with speakerphone

• Carrying cases

• Lock sets

For a complete list of accessories, refer to the Cisco Unified Wireless IP Phone 7921G Accessory

Guide.

Headset Information

To use a headset, see Using a Handset, Headset, and Speakerphone, page 43. Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network.

In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users.

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Connecting Your Phone

Cisco Systems recommends the use of good quality external devices, like headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as cell phones and two-way radios, some audio noise may still occur. See Using External Devices, page 5 for more information.

The primary reason that a particular headset would be inappropriate for the Cisco Unified IP Phone is the potential for an audible hum. This hum can be heard by either the remote party or by both the remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors.

Audio Quality Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets, but some of the headsets on the sites listed below have been reported to perform well on Cisco Unified IP Phones.

Nevertheless, it is ultimately still the customer's responsibility to test this equipment in their own environment to determine suitable performance.

For information about headsets for your phone, refer to the Cisco Unified Wireless IP Phone 7921G Accessory Guide and:

• http://www.plantronics.com

• http://www.jabra.com

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An Overview of Your Phone

Your Cisco Unified Wireless IP Phone 7921G is a full-feature telephone that provides voice communication over the same wireless LAN that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.

In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities.

Depending on the configuration, your phone supports:

• Wireless access to your phone number and the corporate directory.

• Access to network data, XML applications, and web-based services.

• Online customizing of phone features and services from your User Options web pages.

• An online help system that displays information on the phone screen.

Understanding Buttons and Hardware

You can use the figure below to identify buttons and hardware on your phone.

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An Overview of Your Phone

180258

Indicator light

(LED)

ABC

JKL

TUV

DEF

MNO

7921

XYZ

Provides these indications:

• Solid red—Phone is connected to power source and battery is charging.

• Solid green—Phone is connected to power source and battery is fully

charged.

• Slow blinking red—Voice message. (Phone can be charging or fully charged.)

• Fast blinking red—Incoming call. (Phone can be charging or fully charged.)

• Slow blinking green—Phone is disconnected from power source and within

service coverage area.

Headset port Port for plugging in a headset or ear bud.

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Speaker button Toggles the speaker mode on or off for the phone.

Right softkey

button

Navigation

Activates the Options menu for access to the list of softkeys. Sometimes displays a softkey label.

Accesses these menus and lists from the main screen.

button

(Directory)

(Line View)

(Settings)

(Services)

Allows you to scroll up and down menus to highlight options and to move left and right through phone numbers and text entries.

Select button Activates the Help menu from the main screen.

Allows you to select a menu item, a softkey, a call, or an action.

Power/End

button (red)

Turns the phone on or off, diverts a ringing call to your voice messaging system, or ends a connected call. If there is no voice messaging system, then silences the ring.

When using menus, acts as a shortcut to return to the main screen.

Pound (#) key Toggles between locking and unlocking the key pad.

Zero (0) key Enters “0” when dialing a number. Allows you to enter a space or these special

Allows you to enter these special characters when you are entering text:

# ? ( ) [ ] { }

characters when you are entering text:

, . ‘ “ | _ ~ ’

Asterisk (*)

key

Toggles between Ring and Vibrate mode.

Allows you to enter these special characters when you are entering text:

* + - / = \ : ;

Keypad Allows you to dial numbers, enter letters, and choose menu items by number.

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An Overview of Your Phone

One (1) key Enters “1” when dialing a number. Allows you to access the voice messaging

Answer/Send

button (green)

system.

Allows you to enter these special characters when you are entering text:

! @ < > $ % ^ &

Allows you to answer a ringing call or, after dialing a number, to place the call.

Left softkey

button

Mute button Toggles the mute feature on or off.

Volume button When the phone is idle, controls the ring volume, vibrate option or turns off the

Push to Talk

button

Activates the softkey option displayed on the screen.

ring.

During a call, controls the speaker volume for the handset, headset, and speaker mode.

Available with some XML applications; when being used, an icon displays on the phone status line.

Understanding Phone Screen Features

Because the Cisco Unified Wireless IP Phone 7921G has only two softkeys, the Options softkey displays the list of available feature options for the phone. The features in the Options list change depending on whether the phone is idle or in an active call. This is what your main phone screen looks like with the Options list open.

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Phone Status line Displays these icons (if active) and your directory number:

Battery icon—Shows the level of charge in battery

Signal icon—Shows the degree of signal strength

Key lock icon—Indicates the keypad is locked

Speaker icon—Indicates speaker mode is active

Mute icon—Indicates mute is active

Headset icon—Indicates headset is plugged into phone

Ringer Off icon—Indicates the phone alert is silent

Vibrate icon—Indicates the phone alert is vibrate only

Vibrate and ring icon—Indicates the phone alert is ring and vibrate

Desk Top Charger icon—Indicates the phone is docked in the charger.

Voice Message icon—Indicates you have a voice message

Push to Talk icon—Indicates the Push to Talk feature is engaged

10140 Primary phone line—Displays the phone number (directory number)

for your primary phone line

Date and Time line

12:39 06/20/06

Options Menu Displays softkey features for the current call state

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Displays time and date information

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An Overview of Your Phone

Softkey labels area

Message - Hide

Status and information

Your current options

Main phone screen Displays four menu icons and Help

Displays softkey options and provides access to the Options list of softkey features.

Displays the active navigation arrows for the menu or screen.

Provides phone status or instructions

Understanding Feature Buttons and Menus

Press a feature button to open or close a feature menu.

If you want to... Then...

Open a feature menu Use the Navigation button to press one of these arrows that open a menu:

(Directory)

(Line View)

(Settings)

(Services)

Scroll through a menu or list

Select a menu option Do one of these:

Go back one level in a feature menu

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Press the Navigation button up or down.

• Press the keypad number key for the item.

• Scroll to highlight the item, and then press the button (center of

the navigation button).

Press Back.

Note

Pressing (red button) from any level of a menu closes the menu and returns you to the main screen.

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If you want to... Then...

Reposition the cursor to edit a phone number or name

Select a highlighted call or option

Access Help From the main screen, press .

Press the Navigation button left or right.

Press .

Understanding the Help System on Your Phone

Your phone provides an online help system. Help topics appear on the screen.

If you want to... Then...

View the main menu Press and wait a few seconds for the menu to display. Main menu

topics include:

• About Your Cisco Unified IP Phone—Details about your phone

• How do I...?—Procedures for common phone tasks

• Calling Features—Descriptions and procedures for calling features

• Help—Tips on using and accessing Help

Get help using Help Press , wait for the online help main menu to display, and then choose

Help.

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An Overview of Your Phone

Using Phone Buttons

The phone keypad and buttons provide these shortcuts to frequently used functions.

For more

If you want to... Then...

Lock or unlock the phone keypad

Press and hold the key (3 seconds). The screen displays “Keypad Locked!” and the icon displays at the top of the Main screen.

Press any key and the screen displays “Unlock Keypad?” Press Yes, the icon disappears and the screen displays “Keypad Unlocked!” or press No to retain the keypad lock.

Note

Toggle between ringing and vibrating mode

Press and hold the key. The screen displays “Vibrate On!” and the icon displays at the top.

To switch back to the ring mode, press and hold the

key. The screen displays “Vibrate Off!” and the

icon disappears.

Note

Listen to voice messages

Adjust the

Press and hold the key. The phone connects to your voice messaging system.

Press volume during a call

Change the ring pattern for your

When the phone is idle, press

vibrate, or silent mode. calls

The keypad lock is temporarily disabled when you have an incoming call.

You can use the Volume button to set vibrate also.

for a call on the handset, speaker, or headset. Using Phone

to set the ring volume,

information, see...

Setting the Keypad to Automatically Lock, page 49

Customizing Rings, page 45

Accessing Voice Messages, page 56

Buttons, page 21

Customizing Rings, page 45

Understanding Lines vs. Calls

To avoid confusion about lines and calls, refer to these descriptions:

• Lines—Each corresponds to a directory number that others can use to call you. Your phone supports up to six lines. To see your phone lines, press to open Line View. You have as many lines as you have directory numbers with phone line icons in the Line View list.

• Calls—Each line can support multiple calls. Your phone supports up to 24 connected calls, but your phone administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.

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Understanding Line and Call Icons

This is what your main phone screen looks like with two active calls, one on hold (23827) and another connected (3956933).

Phone Status line Icons and your directory number

Call Activity area Calling party information, connection duration, and call state icon

Status line Status of the selected line

Softkey labels Call feature and Options list

Your phone displays these icons to help you determine the line and call state.

Icon Line or call state Description

On-hook line No call activity on this line.

Off-hook line Line in use, but not connected to a call.

Connected call You are connected to the other party.

Incoming call A call is ringing on one of your lines.

Remote line in use A shared line is in use remotely.

Call on hold You have put this call on hold. See Using Hold and Resume,

page 28.

Call forward enabled

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You have forwarded your primary line. See Forwarding All Calls

to Another Number, page 31.

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Icon Line or call state Description

Authenticated call See Making and Receiving Secure Calls, page 40.

Encrypted call See Making and Receiving Secure Calls, page 40.

An Overview of Your Phone

Understanding Feature Availability

The operation of your Cisco Unified Wireless IP Phone 7921G and the features available to you may vary, depending on the call processing agent used by your company and also on how your company’s phone support team has configured your phone system. Therefore, some of the features included in this guide might not be available to you or might work differently on your phone system. Contact your support desk or phone administrator for information about feature operation or availability.

Cleaning the Phone

Gently wipe the phone screen and phone with a soft, dry cloth. Do not use any liquids or powders on the phone. Using anything other than a soft, dry cloth can contaminate phone components and cause failures.

Note If you need to clean or disinfect your phone, you can purchase a silicon cover for your

Cisco Unified Wireless IP Phone 7921G. For more information, refer to the Cisco Unified Wireless IP Phone 7921G Accessory Guide.

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Basic Call Handling

You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your phone administrator for more information.

Placing a Call—Basic Options

Here are some easy ways to place a call on your wireless IP phone.

For more information,

If you want to... Then...

see...

Place a call using the handset

Place a call using the speaker mode on the handset

Redial a number Press

Place a call while another call is active (using the same line)

Dial from a call log 1. Press (Directory).

1. Dial the phone number

2. Press (green button) to place your

call.

Note There is no dial tone.

1. Press button to activate the speaker.

2. Dial the phone number

3. Press (green button) to place your

call.

twice or choose Options > Redial.

1. Choose Hold.

2. Choose Options > NewCall.

3. Dial, redial, or speed dial a number.

Note You hear dial tone with NewCall.

2. Choose Missed Calls, or Received Calls,

or Placed Calls.

3. Press the number key for the listing or scroll to a listing and press .

Answering a Call, page 27

Using a Handset, Headset, and Speakerphone, page 43

Using Hold and Resume, page 28

Using Call Logs, page 51

Tips

• When you start to dial a number, your phone tries to anticipate the number you are dialing by displaying matching numbers from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, scroll to the number and press .

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Basic Call Handling

• If you make a mistake while dialing, press << to erase digits.

• To redial the last number, you can also press two times.

Placing a Call—Additional Options

You can place calls using special features and services that might be available on your phone. See your phone administrator for more information about these additional options.

For more information,

If you want to... Then...

see...

Place a call while another call is active (using a different line)

Place the call on a secondary line

Speed dial a phone number 1. Press (Line View).

Dial from a corporate directory on your phone

1. Press Hold.

2. Press (Line View).

3. Scroll to another line and press .

4. Dial a number.

5. Press to make the call.

1. Press (Line View) and scroll to

another line.

2. Dial a number.

3. Press to make the call.

2. Scroll to a speed dial .

3. Press or

1. Choose (Directory)> Directory

Services > Corporate Directory (name can vary).

2. Use your keypad to enter a name.

3. Press Options > Submit.

4. Press the number key for the listing or

scroll to a listing

5. Press Dial or .

. to make the call.

Using Hold and Resume, page 28

Switching Between Multiple Calls, page 29

Speed Dialing, page 35

Directory Dialing, page 51

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If you want to... Then...

For more information, see...

Use Cisco CallBack to receive notification when a busy or ringing extension is available

Make a priority (precedence) call

Dial from a Personal Address Book (PAB) entry

Place a call using a billing or tracking code

1. Choose Options > CallBack while

listening to the busy tone or ring sound.

2. Disconnect. Your phone alerts you when the line is free.

3. Press Dial to place the call when the line is available.

1. Enter the MLPP access number.

2. Press .

3. Dial the phone number.

4. Press .

1. Choose (Services) > PAB

Service.

2. Enter login information.

3. Select Personal Address Book.

4. Use your keypad to enter a name.

5. Press Options > Submit.

6. Scroll to a listing and press .

1. Dial a number.

2. Press .

3. After the tone, enter a client matter code

(CMC) or a forced authorization code (FAC).

Your phone administrator

Prioritizing Critical Calls, page 41

Directory Dialing, page 51

Your phone administrator

Place a call using your Extension Mobility profile

Place a Push to Talk call. 1. Press .

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1. Choose (Services) > EM Service

(name can vary).

2. Enter log in information.

Add instructions and xref here

Using Cisco Extension Mobility, page 42

Using Push to Talk Service, page 43

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Basic Call Handling

Answering a Call

You can answer a call by using several options, if they are available on your phone.

If you want to... Then... For more information, see...

Answer a call Press and release (green button)

to connect to the incoming call.

Silence the ring for an incoming call

Switch from a connected call to answer a ringing call

Answer using call waiting Press Answer.

Send call directly to your voice messaging system

Retrieve a parked call on another phone

Use your phone to answer a call ringing elsewhere

Answer a priority call Disconnect the current call and press

Press (red button) to forward the call to your voice messaging system.

Or, to silence the ringing, press The call continues silently, then forwards to the no answer target.

Press or (green button). Doing so answers the new call and automatically puts the first call on hold.

Press iDivert or (red button). Accessing Voice Messages,

Use Call Park. Storing and Retrieving Parked

Use Call Pickup. Picking Up Redirected Calls

Answer or .

Using Any Key to Answer the Phone, page 49

Switching Between Multiple Calls, page 29

page 56

Calls, page 39

on Your Phone, page 36

Prioritizing Critical Calls, page 41

Automatically connect to an incoming call after a ring or two

Ask your phone administrator to set up the Auto Answer feature. After ringing once or twice, the call automatically connects to the handset or headset without pressing .

Using AutoAnswer, page 44

Tips

• To use any button to answer a call, see Changing Keypad Settings, page 48.

• You can answer an incoming call even when the keypad is locked.

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Ending a Call

To end a call, simply disconnect.

If you want to... Then...

End the call Choose (red button), EndCall, or Options > EndCall.

Disconnect one call, but preserve another call on the same line

Choose EndCall or Options > EndCall. If necessary, remove the call from hold first.

Using Hold and Resume

You can hold and resume calls A held call is indicated by the call-on-hold icon in the call view.

If you want to... Then...

Put a call on hold 1. Make sure the call you want to put on hold is highlighted.

2. Press Hold.

Note Engaging the Hold feature typically generates music or a beeping

tone.

Remove a call from hold on the current line

Remove a call from hold on a different line

Move a call on a shared line to your wireless phone or to your desk phone

1. Make sure the appropriate call is highlighted.

2. Press Resume.

1. Press (Line View) to change to another line.

2. Press Resume.

Note

1. From the phone with the active call on the shared line, press Hold.

2. From your other phone with the shared line, press Resume.

If a single call is holding on this line, the call automatically resumes. If another call is holding, scroll to the appropriate call and press Resume.

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Basic Call Handling

Using Mute

With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute in conjunction with the phone or a headset.

If you want to... Then...

Toggle Mute on During a call, press on left side of phone. The icon displays

at the top of the phone screen.

Toggle Mute off Press . The

icon disappears.

Switching Between Multiple Calls

You can switch between multiple calls on one or more lines. If the call that you want to switch to is not automatically highlighted on the phone screen, scroll to it.

If you want to... Then...

Switch between connected calls on one line

Switch between connected calls on different lines

Switch from a connected call to answer a ringing call

1. Make sure the call that you want to switch to is highlighted.

2. Press Resume.

Any active call is placed on hold and the selected call is resumed.

1. Press (Line View) to change to another line.

2. If a single call is holding on the line, the call automatically resumes. If

another call is holding, scroll to highlight the appropriate call and press Resume.

Press , or if the call is ringing on a different line, press (Line View) to switch to the other line and press .

Any active call is placed on hold.

Tips

• The phone can have up to six lines, but the phone screen displays only one line. To see other lines, you must press (Line View).

• The phone can have multiple calls per line, but no more than 24 calls per phone.

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Transferring Calls

Transfer redirects a connected call. The target is the number to which you want to transfer the call.

If you want to... Then...

Transfer a call without talking to the transfer recipient

Talk to the transfer recipient before transferring a call (consult transfer)

Transfer two current calls to each other (direct transfer) without staying on the line

Redirect a call to your voice messaging system

1. From an active call, choose Options >Trn s f e r.

2. Dial the target number.

3. Choose Options > Trn sfer again to complete the transfer or

EndCall to cancel.

Note

1. From an active call, choose Options > Trnsfe r.

2. Dial the target number.

3. Wait for the transfer recipient to answer.

4. Choose Options > Trn sfer again to complete the transfer or

Note

1. Scroll to highlight any call on the same line.

2. Choose Options > Select. A displays by the selected call.

3. Scroll to highlight the other call on the same line.

4. Choose Options > DirTrfr.

Note

Choose Options > iDivert.

The call is automatically transferred to your voice message greeting. You can use iDivert with a call that is active, ringing, or on hold.

If your phone supports on-hook transfer, you can alternately complete the transfer by disconnecting.

EndCall to cancel.

If your phone supports on-hook transfer, you can alternately complete the transfer by disconnecting.

The two calls connect to each other and drop you from the call.

If you want to stay on the line with the callers, use Join instead.

Tips

• If on-hook transfer is enabled on your phone, you can either disconnect to complete the transfer,

or choose Options > Trnsfer and then disconnect.

• If on-hook transfer is not enabled on your phone, disconnecting without using Tr ns f e r again places

the call on hold.

• You cannot use Trnsfe r to redirect a call on hold. Choose Options > Resume to remove the call

from hold before transferring it.

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Basic Call Handling

Forwarding All Calls to Another Number

You can use Call Forward All to redirect incoming calls from your phone to another number.

If you want to... Then...

Set up call forwarding on your primary line

Cancel call forwarding on your primary line

Verify that call forwarding is enabled on your primary line

Set up or cancel call forwarding for any line on your phone.

1. Choose Options > CFwdAll.

2. Enter a target phone number.

Choose Options

Look for the call forward target number in the status line and the icon next to the primary line.

1. Log in to your User Options web pages. See Accessing Your

User Options Web Pages, page 59.

2. Choose Forward all calls...

3. Choose your primary line or any secondary line.

> CFwdAll.

Note When call forwarding is enabled for any line other than the primary line, your phone does not

provide you with confirmation that calls are being forwarded. Instead, you must confirm your settings in the User Options web pages.

Tips

• Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary.

• You can forward your calls to a traditional analog phone or to another IP phone, although your phone administrator might restrict the call forwarding feature to numbers within your company.

• Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not enabled, the call will ring as usual.

• Your phone administrator can change forwarding conditions for your phone lines.

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Making Conference Calls

Your Cisco Unified IP Phone allows you to join three or more people into one telephone conversation, creating a conference call.

Understanding Types of Conference Calls

There are two types of conference calls: Standard (ad hoc) and Meet-Me.

Standard Conference Calls

You can create a standard (ad hoc) conference in different ways, depending on your needs and the softkeys available on your phone:

• Confrn—Use this softkey to establish a standard conference by calling each participant. Standard conference calling is a default feature available on most phones.

• Join—Use this softkey to establish a standard conference by joining several calls already on one line.

• cBarge—Use this softkey to add yourself to an existing call on a shared line and to turn the call into a standard conference call. This feature is available only on phones that use shared lines.

See Starting and Joining a Standard Conference, page 32 for additional instructions.

Meet-Me Conference Calls

You can create a Meet-Me conference by calling the Meet-Me phone number at a specified time.

See Starting or Joining a Meet-Me Conference Call, page 34 for additional instructions.

Starting and Joining a Standard Conference

A standard conference allows at least three participants to talk on a single call.

If you want to... Then...

• Create a conference by

calling participants

• Add new participants to an existing conference

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1. From a connected call, choose Options > Confrn.

2. Enter the participant’s phone number.

3. Wait for the call to connect.

4. Choose Options > Confrn again to add the participant to your

call.

5. Repeat to add additional participants.

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If you want to... Then...

Basic Call Handling

Create a conference by joining two or more existing calls

1. Press (Line View) to make sure that you have two or

more calls on a single line.

2. Scroll to a call that you want to add to the conference.

3. Choose Options > Select.

The selected call displays this icon .

4. Repeat this process for each call that you want to add.

5. From the selected call, choose Options

Note

The active call is automatically selected.

Participate in a conference Answer the phone when it rings.

Create a conference by barging a call on a shared line

1. Press (Line View) to select a call on a shared line.

2. Choose Options > cBarge.

See Using a Shared Line, page 37.

View a list of conference participants

1. Press (Line View) to select an active conference.

2. Choose Options > ConfList.

Participants are listed in the order in which they join the conference with the most recent additions at the top.

Get an updated list of partici-

While viewing the conference list, choose Options > Update.

pants

See who started the conference

While viewing the conference list, locate the person listed at the bottom of the list with an asterisk (*) next to the name.

> Join.

Drop the last party added to the conference

Remove any conference participant

While viewing the conference list, choose Options > RmLstC.

You can remove participants only if you initiated the conference call.

1. Highlight an active conference.

2. Choose Options > Conflist.

3. Scroll to highlight the participant’s name.

4. Choose Options > Remove.

You can remove participants only if you initiated the conference.

End your participation in a

Choose (red button), EndCall or Options > EndCall.

conference

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Tips

• Calls must be on the same line before you can add them to a conference. If calls are on different

lines, transfer them to a single line before using Confrn or Join.

• Depending on how your phone is configured, if you leave a conference after initiating it, the conference might end. To avoid this, transfer the conference before hanging up.

Starting or Joining a Meet-Me Conference Call

Meet-Me conferencing allows you to start (initiate) or join a conference by dialing the conference number.

If you want to... Then...

Start a Meet-Me conference 1. Obtain a Meet-Me phone number from your phone administrator.

2. Distribute the number to participants.

3. When you are ready to start the meeting, choose Options >

MeetMe.

4. Dial the Meet-Me conference number.

5. Press the (green button).

Participants can now join the conference by dialing in.

Note

Participate in a Meet-Me conference

End a Meet-Me conference All participants must hang up.

1. Dial the Meet-Me conference number (provided by the conference

2. Press the (green button).

Note

The conference does not automatically end when the conference initiator disconnects.

Participants hear a busy tone if they call the conference before the initiator has joined. In this case, participants must call back.

initiator).

You will hear a busy tone if you call the conference before the initiator has joined. In this case, try your call again.

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Advanced Call Handling

Advanced call-handling tasks involve special features that your phone administrator might configure for your phone depending on your call-handling needs and work environment.

Speed Dialing

Speed dialing allows you to press a key, select a Line View item, or use an index number to place a call. Depending on configuration, your phone can support several speed-dial features:

• Speed Dial in your Line View

• Speed Dialing and Abbreviated Dialing

• Fast Dials

Note • To set up speed dial and Abbreviated Dial, you must access your User Options web pages.

See Accessing Your User Options Web Pages, page 57.

• To set up Fast Dials, you must have access to the Personal Directory feature. See Using

Personal Directory on the Web, page 61.

• Alternately, your phone administrator can configure speed-dial features for you.

Using Speed Dial and Fast Dial

You must set up speed-dial features on your User Options web pages before you can use this feature. See Accessing Your User Options Web Pages, page 57.

If you want to... Then...

Use speed-dial numbers

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1. Set up speed-dial numbers from your User Options web pages.

2. To place a call, press (Line View).

3. Scroll to a speed-dial number with its label.

4. Press .

Note

The Line View displays your directory numbers, followed by your speed-dial numbers identified with . Six items (lines plus speed dials) can display.

If you want to... Then...

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Use Abbreviated Dial

Use Fast Dial 1. Subscribe to the Fast Dial service and set up Fast Dial codes from your User

1. Set up Abbreviated Dialing codes from your User Options web pages.

2. To place a call, enter the Abbreviated Dialing code.

3. Choose Options > AbbrDial.

Options web pages. See Accessing Your User Options Web Pages, page 57.

2. To place a call, choose (Services) > Fast Dial service on your phone

(exact name might vary).

3. Scroll to a listing and press .

Picking Up Redirected Calls on Your Phone

Call PickUp allows you to answer a call that is ringing on a co-worker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling with co-workers.

If you want to... Then...

Answer a call that is ringing on another extension within your call pickup group

Answer a call that is ringing on another extension outside of your group

Answer a call that is ringing on another extension in your group or in an associated group

1. Choose Options > PickUp.

If your phone supports auto-pickup, you are now connected to the call.

2. If the call rings on your phone, press Answer to connect

to the call.

1. Choose Options > GPickUp (if available).

2. Enter the group pickup code.

If your phone supports auto-pickup, you are now connected to the call.

3. If the call rings on your phone, press Answer to connect

to the call.

1. Choose Options > OPickUp (if available).

If your phone supports auto-pickup, you are now connected to the call.

2. If the call rings on your phone, press Answer to connect

to the call.

Tips

• Depending on how your phone is configured, you might receive an audio and/or visual alert about a call to your pickup group.

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Advanced Call Handling

• Pressing PickUp and GPickUp connects you to the call that has been ringing for the longest time.

• Pressing OPickUp connects you to the call in the pickup group with the highest priority.

• If you have multiple lines and want to pick up the call on a non-primary line, first press

(Line View) to switch to the desired line, then choose Options and a Call PickUp softkey.

Using a Shared Line

Your phone administrator might ask you to use a shared line if you:

• Have multiple phones and want one phone number

• Share call-handling tasks with co-workers

• Handle calls on behalf of a manager

Understanding Shared Lines

Remote-in-Use

The “In Use Remote” message and icon displays on a Cisco Unified Wireless IP Phone 7921G when another phone that shares your line has a connected call and Privacy is disabled. You can place and receive calls as usual on the shared line, even when the “In Use Remote” message or icon displays.

Sharing Call Information and Barging

Phones that share a line each display information about calls that are placed and received on the shared line. This information might include caller ID and call duration. (See the Privacy section for exceptions.)

When call information is visible in this way, you and coworkers who share a line can add yourselves to calls using either Barge or cBarge. See Adding Yourself to a Shared-Line Call, page 38.

Barge—Allows you to join a shared-line call with an IP phone that has the built-in bridge enabled.

cBarge—Allows you to join a shared-line call with any IP phone and convert the call to a conference.

Privacy

The Cisco Unified Wireless IP Phone 7921G has Privacy enabled by default. Co-workers, who share your line, cannot see information about your calls. If you want co-workers who share your line to see information, you must have the Privacy feature configured on your phone. See Preventing Others from

Viewing or Joining a Shared-Line Call, page 39.

Note The Cisco Unified Wireless IP Phone 7921G can support a maximum of 24 calls on a shared

line.

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Adding Yourself to a Shared-Line Call

Depending on how your phone is configured, you can add yourself to a call on a shared line using either Barge or cBarge.

If you want to... Then...

See if the shared line is in use

Add yourself to a call on a shared line using the Barge softkey

Add yourself to a call on a shared line using the cBarge softkey

Add new conference participants to a call that you have barged

Move a shared-line call to another phone

Leave a barged call Choose EndCall or .

Look for the icon and the “In Use Remote” message.

1. Highlight a remote-in-use call. You might need to use Line View.

2. Choose Options > Barge. Other parties hear a beep tone announcing

your presence.

1. Highlight a remote-in-use call.You might need to use Line View.

2. Choose Options > cBarge.

Other parties hear a tone and brief audio interruption, and call information changes on the phone screen.

Barge the call using cBarge, if available.

Note

Press Hold. On another phone with the same shared line, press Resume.

If you disconnect after using Barge, the remaining parties hear a disconnect tone and the original call continues.

If you disconnect after using cBarge, the call remains a conference call (provided at least three participants remain on the line).

cBarge converts the call into a standard conference call, allowing you to add new participants. See Making Conference Calls, page 32.

Tips

• If a phone that is using the shared line has Privacy enabled, call information and barge softkeys will not appear on the other phones that share the line.

• You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call.

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Advanced Call Handling

Preventing Others from Viewing or Joining a Shared-Line Call

If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls.

If you want to... Then...

Prevent others from viewing or barging calls on a shared line

Allow others to view or barge calls on a shared line

Tips

• If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual.

• The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple shared lines and Privacy is enabled, coworkers will not be able to view or barge calls on any of your shared lines.

1. Choose Options > Private.

2. To verify that Privacy is on, look for (Privacy-enabled

icon) next to the directory number.

1. Choose Options > Private.

2. To verify that Privacy is off, look for (Privacy-disabled

icon) next to the directory number.

Storing and Retrieving Parked Calls

You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified CallManager system (for example, a phone in a conference room).

You can park a call by using the Park softkey to store the call. Your phone displays the call park number where the system stored your call. You must record this number and then use the same number to retrieve the call.

If you want to... Then...

Store an active call using Call Park

Retrieve a parked call Enter the call park number from any Cisco Unified IP Phone in your

Tip

You have a limited amount of time to retrieve a parked call before it reverts to ringing at the original number. See your phone administrator for details.

Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 39

1. During a call, choose Options > Park.

2. Note the call park number displayed on your phone screen.

3. Press the .

network to connect to the call.

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Making and Receiving Secure Calls

Depending on how your phone administrator has configured your phone system, your phone might support making and receiving secure calls.

Your phone is capable of supporting these types of calls:

• Authenticated call—The identities of all phones participating in the call have been verified.

• Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation)

within the Cisco IP network. Encrypted calls are also authenticated.

• Non-secure call—At least one of the participating phones or the connection does not support these

security features, or the phones cannot be verified.

If you want to... Then...

Check the security level of a call Look for a security icon in the top right corner of the call

activity area, next to the call duration timer:

Authenticated call

Encrypted call

Neither security icon appears if the call is non-secure.

Determine if secure calls can be made in your company

Note There are interactions, restrictions, and limitations that affect how security features work on

your phone. For more information, ask your phone administrator.

Contact your phone administrator.

Tracing Suspicious Calls

If you are receiving suspicious or malicious calls, your phone administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages.

If you want to... Then...

Notify your phone administrator about a suspicious or harassing call

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Choose Options > MCID.

Your phone plays a tone and displays the message, “MCID successful.”

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Advanced Call Handling

Prioritizing Critical Calls

In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your phone administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.

Keep these terms in mind:

• Precedence indicates the priority associated with a call.

• Preemption is the process of ending an existing, lower priority call while accepting a higher

priority call that is sent to your phone.

If you... Then...

Want to choose a priority (precedence) level for an outgoing call

Want to make a priority (precedence) call

Hear a special ring (faster than usual) or special call waiting tone

Want to view priority level of a call Look for an MLPP icon on your phone screen:

Contact your phone administrator for a list of corresponding precedence numbers for calls.

Enter the MLPP access number (provided by your phone administrator) followed by the phone number.

You are receiving a priority (precedence) call. An MLPP icon on your phone screen indicates the priority level of the call.

Priority call

Medium priority (immediate) call

High priority (flash) call

Highest priority (flash override) or Executive Override call

Higher priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority level of the call is normal (routine).

Want to accept a higher-priority call Answer the call as usual. If necessary, end an active call first.

Hear a continuous tone interrupting your call

You or the other party are receiving a call that must preempt the current call. Disconnect immediately to allow the higher priority call to ring through.

Tips

• When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones.

• If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.

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Logging Out of Hunt Groups

If your organization receives a large number of incoming calls, you might be a member of a hunt group. A hunt group includes a series of directory numbers that share the incoming call load. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group and directs the call to that phone. When you are away from your phone, you can prevent hunt group calls from ringing your phone by logging out of hunt groups.

If you want to... Then...

Log out of hunt groups to temporarily block hunt group calls

Tip

Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone.

Choose Options > HLog. Your phone screen displays, “Logged out of Hunt Group.”

Choose Options > HLog.

Using Cisco Extension Mobility

Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your phone administrator must configure EM for you.

If you want to... Then...

2. Enter your user ID and PIN (provided by your phone administrator).

3. If prompted, select a device profile.

Log out of EM 1. Choose (Services) > EM Service (name can vary).

2. When prompted to log out, press Ye s.

Tips

• EM automatically logs you out after a certain amount of time. This time limit is established by your phone administrator.

• Changes that you make to your EM profile (from the User Options web pages) take effect the next time that you log in to EM on a phone.

• Settings that are controlled on the phone only are not maintained in your EM profile.

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Advanced Call Handling

Using Push to Talk Service

If you need to be in immediate contact with members of your organization, you might use the Push to Talk feature on your phone. For more information about your service and how to use it, contact your phone administrator.

If you want to... Then...

Access the Push to Talk service

Place a call using Push to Talk Press .

Answer a call Press .

Tip

Any tips?

1. Choose (Services) > Push to Talk (name can vary).

2. Enter your user ID and PIN (provided by your phone

administrator).

Do users log in?

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Using a Handset, Headset, and Speakerphone

You can use your phone as a mobile handset, a speakerphone, with a headset, or with the speakerphone in the desk top charger.

If you want to... Then...

Use the handset Press the (green button); press (red button) to hang up.

Use a headset Plug the headset connector into the headset port . The icon

displays on the phone status line. Place and answer calls as usual. If you use AutoAnswer, see Using AutoAnswer, page 44 for exceptions.

You can use the headset with all the controls on your phone, including and .

Use the speaker mode Press before placing a call or during a call to activate speaker

mode. The icon displays when the speaker is active.

Note

Speaker mode remains active for future calls until toggled off.

Switch to the speaker (from the handset) during a call

Switch to the desk top charger speakerphone

Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 43

Press and displays.

Press to toggle back to the handset.

1. Place the wireless IP phone in the desk top charger cradle. “AC connected!” displays on the screen.

2. Press down on the top of the phone. “Docking connected!” displays on the screen and the desk top charger speaker and microphone are now connected.

3. Place and receive calls.

Use all the buttons on your phone, including and .

Note

The internal single-direction microphone is located on the lower left side of the phone (two small holes). For best results, face the desk top charger when using the speakerphone.

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If you want to... Then...

Switch to the handset from the desk top charger speakerphone

Adjust the volume level for a call

1. Tip the top of the phone forward about 30 degrees, then pick up the phone.

2. The desk top charger speaker and microphone disconnect and the call is now active on the phone.

Note

During a call, press to adjust the volume for the handset, speaker, or headset depending on which mode is in use.

Note

You cannot turn off the desk top speaker by using the button.

The new volume level is preserved for future calls after powering off the phone.

Obtaining a Headset

Your phone supports headset jack types with a 2.5 mm 3-band/ 4 connector. For information about purchasing headsets, see Headset Information, page 12.

Using AutoAnswer

You might use AutoAnswer if you receive a high volume of incoming calls or handle calls on behalf of others. Your system administrator configures AutoAnswer to work with either your speaker mode or headset.

If you... Then...

Use AutoAnswer with a headset

Use AutoAnswer with the desktop charger speaker

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Keep headset mode active by ensuring the headset is plugged into the phone, even when not on a call.

If your phone is set up to use AutoAnswer in headset mode, calls are answered automatically only if the icon is in the phone status line. Otherwise, calls ring normally and you must manually answer them.

Keep the handset in the desktop charger cradle so the speaker is active.

If your phone is set up to use AutoAnswer in speaker mode, calls are answered automatically using the desktop charger speaker.

Note

You cannot turn off the desktop charger speaker. You must remove the phone from the cradle to disable the desktop charger speaker.

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Using a Handset, Headset, and Speakerphone

Tip

While your Cisco Unified Wireless IP Phone 7921G is in the desktop charging cradle, you can use the headset to answer calls. The headset audio is always active when the headset is connected to the phone.

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Using Phone Settings

You can personalize your Cisco Unified Wireless IP Phone 7921G by adjusting sound settings, volume levels, display options, and keypad settings. You can also view your Network Profiles from the Settings menu.

Customizing Rings

You can customize your phone by choosing a ring type for each line.

If you want to... Then...

View the ring tone settings on your lines

Change the ring tone on a line

1. Choose (Settings) > Phone Settings > Sound Settings.

2. Select Ring Tone > Current Settings.

3. Press View to see the current line settings.

1. Choose

2. Select Ring Tone > Current Settings.

3. Press View to see the current line settings.

4. Select a line.

Note

(Settings) > Phone Settings > Sound Settings.

You can make a selection by pressing the number key for the item, the Change softkey, or .

5. Scroll to a ring tone in the list and press Play to hear a sample of the ring.

6. Press and the icon appears next to the chosen ring.

7. Choose Options > Save to make the change or Options > Cancel.

Assign a ring tone to a line 1. Choose

2. Select Ring Tone > Available Ring Tones.

3. Scroll to a ring tone in the list and press Play to hear a sample of

the ring.

4. Choose Options > Apply and select the line for the ring tone.

A displays by the selected line.

5. Press Save to make the change or Cancel.

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(Settings) > Phone Settings > Sound Settings.

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If you want to... Then...

Change the way your phone rings

1. Choose

2. Select one of the following:

The appears next to your selection.

3. Press Save to make the change or Cancel.

(Settings) > Sound Settings > Alert Pattern.

• Ring Only

• Vibrate Only

• Silent

• Vibrate, Then Ring

• Vibrate And Ring

Tips

• You cannot modify the Ring Settings for the wireless IP phone from the User Options web pages.

• To return to the Settings menu, press Back after saving the change or press

main screen.

to return to the

Customizing Volume Settings

You can adjust the ring and speaker volume settings for your phone.

If you want to... Then...

Adjust the ring volume level 1. Choose (Settings) > Phone Settings > Sound Settings >

Volu m es.

2. Select Ring.

Note

3. Press to increase the volume or to decrease the volume and

4. Press Save to make the change or Cancel.

Adjust the speaker volume level

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1. Choose

2. Select Speaker.

3. Press to increase the volume or to decrease the volume.

4. Press Save to make the change or Cancel.

You can make a selection by pressing the number key for the item, the Change softkey, or .

hear a sample ring volume.

(Settings) > Phone Settings > Sound Settings>

Volu m es .

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If you want to... Then...

Adjust the phone volume level

1. Choose (Settings) > Phone Settings > Sound Settings > Volu m es .

2. Select Handset.

3. Press to increase the volume or to decrease the volume.

4. Press Save to make the change or Cancel.

Adjust the headset volume level

1. Choose

2. Select Headset.

3. Press to increase the volume or to decrease the volume.

4. Press Save to make the change or Cancel.

Adjust the desktop charger speaker volume level

1. Choose

2. Select Docking Speaker.

3. Press to increase the volume or to decrease the volume.

4. Press Save to make the change or Cancel.

Adjust the desktop charger ring volume level

1. Choose

2. Select Docking Ring.

3. Press to increase the volume or to decrease the volume and

hear a sample ring volume.

4. Press Save to make the change or Cancel.

Select the devices that will ring

1. Choose

2. Select Ring Output.

3. Select one of the following:

The appears next to your selection.

4. Press Save to make the change or Cancel.

Using Phone Settings

(Settings) > Phone Settings > Sound Settings.

(Settings) > Phone Settings > Sound Settings

(Settings) > Phone Settings > Sound Settings.

• Headset

• Speaker (default setting)

• Headset and Speaker

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Customizing the Phone Screen

You can adjust the length of time that your phone screen displays and its brightness.

If you want to... Then...

Change the phone display brightness

Change the length of time for the screen to display

Change the LED indication for service coverage

Change the language on your phone screen

1. Choose (Settings) > Phone Settings > Display Settings.

2. Select Display Brightness

Note You can make a selection by pressing the number key for the item,

the button, or the Change softkey.

3. Press to increase the brightness or to decrease the brightness.

4. Press Save to make the change or Cancel.

1. Choose

2. Select Display Timeout

3. Select one of the following:

• 10 seconds

• 30 second (default setting)

• 1 minute

• 2 minutes

4. Press Save to make the change or Cancel.

Note

1. Choose (Settings) > Phone Settings > Display Settings.

2. Select LED Coverage Indicator

3. Select one of the following:

• Enable (default setting)

• Disable

4. Press Save to make the change or Cancel.

1. Log in to your User Options web pages. (See Accessing Your

User Options Web Pages, page 59.

2. Change the language setting.

(Settings) > Phone Settings > Display Settings.

When the display setting time has expired, the screen dims for 10 seconds, then goes dark.

Changing Keypad Settings

You can set the keypad to automatically lock, to make tones and to answer a call. See these sections for more information:

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• Using Any Key to Answer the Phone, page 49

• Setting the Keypad to Automatically Lock, page 49

• Changing the Keypad Tones, page 50

Using Any Key to Answer the Phone

You can set your phone to allow the use of any key to answer a call.

If you want to... Then...

Answer calls by pressing any key

Disable the Any Key Answer option

1. Choose (Settings) > Phone Settings > Keypad Settings.

2. Select Any Key Answer.

3. Select Enable.

4. Press Save to make the change or Cancel.

Note

1. Choose (Settings) > Phone Settings > Keypad Settings.

2. Select Any Key Answer.

3. Select Disable.

4. Press Save to make the change or Cancel.

Note

Under the Any Key Answer option, Enabled displays.

Under the Any Key Answer option, Disabled displays.

Using Phone Settings

Setting the Keypad to Automatically Lock

To keep from pressing keys and redialing calls accidentally, use the keypad auto lock feature. You can set the length of time before your phone keypad automatically locks after completing a call.

If you want to... Then...

Automatically lock the keypad

after using the phone

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1. Choose (Settings) > Phone Settings > Keypad Settings.

2. Select Keypad Auto Lock.

3. Select one of these time intervals:

• 15 seconds

• 30 seconds

• 60 seconds

4. Press Save to make the change or Cancel.

Note

After the chosen time interval expires, the icon displays and the keypad is locked.

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If you want to... Then...

Unlock the keypad 1. Press any key and the screen displays “Unlock keypad?”

2. Press Yes to unlock the keypad or No to keep the lock.

Turn off the automatic keypad lock

1. Choose

2. Select Keypad Auto Lock.

3. Select Disable.

4. Press Save to make the change or Cancel.

Note

( Settings) > Phone Settings > Keypad Settings.

Under the Keypad Auto Lock option, Disabled displays.

Tips

• Auto lock is enabled only when the phone is idle and at the main screen.

• The keypad lock is temporarily disabled when you have an incoming call.

Changing the Keypad Tones

You can enable or disable the tones when you press a key on your keypad.

Change the keypad tone level 1. Choose (Settings) > Phone Settings > Keypad Settings.

2. Select Keypad Tone.

3. Select one of the following:

• Disable—Plays no keypad tone.

• Normal—Plays tone when pressing keys.

• Loud—Plays louder tone when pressing keys.

The icon appears next to your selection.

4. Press Save to make the change or Cancel.

Viewing Your Network Profile List

Network profiles provide predefined settings for access to the wireless network and for authentication and encryption in your system. Your phone administrator defines network profiles. You might have more than one network profile available to you so you can access wireless network configurations at locations that use different SSIDs or authentication types.

Your Cisco Unified Wireless IP Phone 7921G can have up to four enabled network profiles. Your phone automatically scans the profiles and selects the network profile with the matching SSID and settings for that specific wireless network.

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Using Phone Settings

Note Consult with your phone administrator if you need to have additional network profiles or

change settings in a profile.

If you want to... Then...

View the list of enabled Network Profiles

1. Choose (Settings) > Network Profiles.

2. The enabled profiles have a next to them

Note

Network profiles are locked. Your phone administrator must make changes for you.

Tips

• When the locked icon appears next to a menu, see your phone administrator for information.

• If you need to change your EAP or LEAP username and password, see Setting Username and

Passwords, page 11 and consult with your phone administrator.

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Using Call Logs and Directories

This section describes how you can use call logs and directories in the Directory menu.

Using Call Logs

Your phone maintains records of your missed, placed, and received calls.Each call log holds up to 30 entries.

If you want to... Then...

View your call logs 1. Press (Directory).

2. Choose Missed Calls, or Received Calls, or Placed Calls.

Dial from a call log 1. Press (Directory).

2. Choose Missed Calls, or Received Calls, or Placed Calls.

3. Scroll to a phone number.

Note

To edit the displayed number (to add or to remove a prefix), press Options > EditDial followed by or to reposition the cursor. Use the keypad to enter digits, or press << to delete numbers.

4. Press Dial or .

Delete a call record 1. Press (Directory).

2. Choose Missed Calls, or Received Calls, or Placed Calls.

3. Scroll to a call record.

4. Choose Options > Delete. Or choose Options > Exit.

Delete a call log 1. Press (Directory).

2. Choose Missed Calls, or Received Calls, or Placed Calls.

3. Choose Options > Delete. Or choose Options > Exit.

Erase your call logs 1. Press (Directory) to display call logs.

2. Press Clear. Doing so erases all call logs. Or choose Options > Exit.

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Directory Dialing

Depending on configuration, your phone can provide access to a corporate directory and personal directory features:

• Corporate Directory—Corporate contacts that you can access on your phone. Corporate Directory is set up and maintained by your phone administrator.

• Personal Directory—If available, personal contacts and associated speed-dial codes that you can configure and access from your phone and User Options web pages. Personal Directory is comprised of Personal Address Book (PAB) and Fast Dials.

–

PAB is a directory of your personal contacts.

–

Fast Dial allows you to assign codes to PAB entries for quick dialing.

Using Corporate Directory on Your Phone

You can use a corporate directory to place calls to coworkers.

If you want to... Then...

Dial from a corporate directory (while not on another call)

1. Choose (Directory) > Directory Services > Corporate Directory

(name can vary).

2. Use your keypad to enter a search criteria such as a name.

3. Choose

4. Scroll to a listing.

Note

To edit the displayed number (to add or to remove a prefix), choose Options > EditDial followed by or to reposition the cursor. Use the keypad to enter digits, or press << to delete numbers.

or Options > Submit.

5. Press Dial or .

Tips

• Use the numbers on your keypad to enter characters on your phone screen. See Entering and

Editing Text, page 11.

• Use the Navigation button on your phone to move between input fields.

Using Personal Directory on Your Phone

The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials.

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Using Call Logs and Directories

Cisco Unified CallManager Release 4.0 and Later

For information about how to set up and use the Personal Directory when connected to a Cisco Unified CallManager 4.1 or later system, refer to Customizing Your Cisco IP Phone on the Web:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

Cisco Unified CallManager Release 5.0 and Later

This section describes how to set up and use Personal Directory on your phone when you are connected to a Cisco Unified CallManager 5.0 or later. Alternately, see Using Personal Directory on the Web,

page 61.

If you want to... Then...

Access Personal Directory (for PAB and Fast Dial codes)

Search for a PAB entry

Dial from PAB entry 1. Search for a PAB entry.

Delete a PAB entry 1. Search for a PAB entry.

1. Choose (Services) > Personal Address Book (PAB) Service (exact name may vary).

2. Enter your Cisco Unified CallManager user ID and PIN, then press Options > Submit.

1. Access Personal Address Book.

2. Enter search criteria and choose Options > Submit.

Note

3. You can choose Options > Previous or Next to move through listings.

4. Scroll to the PAB listing that you want and press Select or .

2. Scroll to the listing and press Select or .

3. Press Dial.

4. Scroll to the number that you want to dial and press OK.

5. Press OK again to dial the number.

2. Scroll to the listing and press Select or .

3. Choose Options >Delete.

4. Press OK to confirm the deletion or Cancel.

To get a complete list of your PAB entries, do not enter any search criteria, and choose Options > Submit.

Edit a PAB entry 1. Search for a PAB entry.

2. Scroll to the listing and press Select or .

3. Choose Options > Edit to modify a name or mail address.

4. If necessary, choose Options > Phones to modify a phone number.

5. Press Update.

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If you want to... Then...

Add a new PAB entry 1. Access Personal Address Book.

2. Access the Search page and choose Options > Submit. (you do not need

to input search information first.)

3. Choose Options > New.

4. Use the keypad to enter a name or nickname.

5. Press Phones and use the keypad to enter phone numbers. Be sure to

include any necessary access codes such as a 9 or 1.

6. Press Submit to add the entry to the database.

Assign a Fast Dial code to a PAB entry

Add a new Fast Dial code (not using a PAB entry)

Search for Fast Dial codes

Place a call using a Fast Dial code

1. Search for a PAB entry.

2. Scroll to the listing and press Select or .

3. Choose Options > Fast Dial.

4. Scroll to the Fast Dial code that you want to assign to the number and

press Select or .

1. Choose (Services)> Personal Address Book

2. Select Personal Fast Dials.

3. Scroll to a Fast Dial code that is unassigned and press Select or .

4. Press Assign.

5. Enter a phone number.

6. Press Update.

1. Choose (Services) > Personal Address Book.

2. Select Personal Fast Dials.

3. Scroll to the listing you want and press Select or .

Note

You can choose Options > Previous or Next to move through listings.

1. Search for a Fast Dial code.

2. Scroll to the listing you want and press Select or .

3. Press Dial.

4. Choose OK to complete the action.

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If you want to... Then...

Using Call Logs and Directories

Delete a Fast Dial code

Log out of Personal Directory

1. Search for a Fast Dial code.

2. Scroll to the listing you want and press Select or .

3. Choose Options > Remove.

1. Choose (Services) > Personal Address Book (exact name may

vary).

2. Choose Logout.

Tips

• Your phone administrator can provide the user ID and PIN that you need to log in to Personal Directory.

• Personal Directory automatically logs you out after a certain amount of time. This time limit can vary. Ask your phone administrator for more information.

• Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.

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Accessing Voice Messages

When the phone displays, “You Have VoiceMail” or a red blinking light, you can access your messages from your phone.

Note Your company determines the voice message service that your phone system uses. For the most

accurate and detailed information, refer to the documentation that came with your voice messaging service.

If you want to... Then...

Set up and personalize your voice message service

See if you have a new voice message

Listen to your voice messages or access the voice messages menu

Send a call to your voice message system

1. Press Message or press and hold .

2. Follow the voice instructions.

Your phone administrator will provide a default password for your voice messaging service.

Look at your phone for these indicators:

• A red blinking message waiting light.

• A text message, “You Have VoiceMail”

• A flashing icon next to your directory number in (Line

View)

1. Press Message or press and hold .

2. Enter your voice messaging password.

3. Follow the voice instructions to listen to your messages.

Press (red button) or iDivert.

The iDivert feature automatically transfers a call (including a ringing or held call) to your voice message system. Callers will hear your voice message greeting and can leave you a message.

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Accessing Your User Options Web Pages

Your Cisco Unified Wireless IP Phone 7921G is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified CallManager User Options web pages, where you can control features, settings, and services for your wireless IP phone. For example, you can set up speed-dial keys from your User Options web pages.

Cisco Unified CallManager Release 4.1 and Later User Options Web Pages

This section describes how to access your User Options web pages and how to subscribe to phone services when you are connected to a Cisco Unified CallManager 4.1 or later system. For more details about the features you can configure and the phone services to which you can subscribe, refer to Customizing Your Cisco Unified IP Phone on the Web at the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

Logging In to the User Options Web Pages

This section describes how to log in and select a phone device for Cisco Unified CallManager Release

4.1 or later User Options web pages.

If you want to... Then do this...

Select a device after logging in

Tips for Navigating the User Options Web Pages

• Select your device from the menu page to see all of your options.

• Click Update to apply and save your changes.

Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 57

1. Obtain a User Options URL, user ID, and default password from your

phone administrator.

2. Open a web browser on your computer, enter the URL, and log on.

The Cisco Unified CallManager User Options main web page displays.

1. From the general menu, select your device type (phone model) in the “Select a device” drop-down list.

The context-sensitive menu appears with options appropriate for the wireless IP phone.

2. Make changes to the options for your wireless IP phone.

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• Click Return to the Menu to get back to the context-sensitive menu.

• Click Log Off to exit the User pages.

Subscribing to Phone Services

Before you can access subscription phone services on your phone, you need to subscribe to them by using your computer to access the User Options web pages. See Accessing Your User Options

Web Pages, page 59.

Phone services can include:

• Web-based information, such as stock quotes, movie listings, and weather reports

• Network data, such as corporate calendars and searchable directories

• Phone features, such as the Fast Dial service and a Personal Address Book

Refer to the following table for more information.

If you want to... Then do this after you log in and select your device type...

Subscribe to a service 1. From the main menu, choose Configure your Cisco IP Phone Services.

2. Select a service from the “Available Services” drop-down list and click

Continue.

3. Enter more information upon request (such as a zip code or PIN).

4. Click Subscribe.

Change or end subscriptions

Access a service on your phone

1. From the main menu, choose Configure your Cisco IP Phone Services.

2. Click a service in the “Your Subscribed Services” panel.

3. Click Update after making changes, or click Unsubscribe.

1. Choose (Services) > (Service Name).

2. Select the service that you want.

Learn how to use phone services

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Refer to Customizing Your Cisco IP Phone on the Web:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

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Accessing Your User Options Web Pages

Cisco Unified CallManager Release 5.0 and Later User Options Web Pages

This section describes how to access your User Options web pages and how to subscribe to phone services when you are connected to a Cisco Unified CallManager 5.0 or later system. Use these sections for more details about accessing the User Options web pages and configuring features and subscribing to phone services:

• Accessing Your User Options Web Pages, page 59

• Configuring Features and Services on the Web, page 60

Accessing Your User Options Web Pages

This section describes how to log in and select a phone device for Cisco Unified CallManager Release

5.0 or later User Options web pages.

If you want to... Then do this...

Select a device after logging in

Configure user features Choose User Options drop-down button to access these features:

1. Obtain a User Options URL, user ID, and default password from your phone administrator.

2. Open a web browser on your computer, enter the URL, and log on.

3. If prompted to accept security settings, click Yes or Install

Certificate.

The Cisco Unified CallManager User Options main web page displays. From this page you can choose User Options to access User Settings, Directory features, a Personal Address Book, and Fast Dials.

Or, to access phone-specific options, select a device (see below).

1. After you have logged in to your User Options web pages, choose User Options > Device.

The Device Configuration page displays.

2. If you have multiple devices assigned to you, verify that the appropriate device (phone model or Extension Mobility profile) is selected. If necessary, choose another device from the Name drop-down menu.

• User Settings

• Directory

• Personal Address Book

• Fast Dials

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If you want to... Then do this...

Configure phone settings Choose toolbar buttons to access these phone-specific options:

• line settings

• speed dials

• phone services

• service URL

Return to the Device Configuration page

Tip

Use the Device Configuration page to access all of the configuration options available for your phone (other pages might not provide access to all options).

Choose User Options > Device from any page to verify that you are configuring the correct device or to change devices.

Configuring Features and Services on the Web

These topics describe how to configure features and services from your User Options web pages after logging in. See Accessing Your User Options Web Pages, page 59.

• Setting Up Speed Dials on the Web, page 60

• Using Personal Directory on the Web, page 61

• Setting Up Phone Services on the Web, page 64

• Controlling User Settings on the Web, page 65

• Controlling Line Settings on the Web, page 66

• Using Cisco WebDialer, page 68

Setting Up Speed Dials on the Web

Depending on configuration, your phone can support several speed-dial features:

• Speed-dial Numbers

• Abbreviated Dialing

• Fast Dials

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Accessing Your User Options Web Pages

Note For help using speed-dial features, see Speed Dialing, page 35.

If you want to... Then do this after you log in...

Set up Line View speed-dial numbers

Set up Abbreviated Dialing

Set up Fast Dials See Configuring Fast Dials on the Web, page 63.

1. Select the name for the Cisco 7921 device.

2. Click Speed Dials.

3. Enter a phone number as you would dial it.

4. Enter a label for the speed-dial number that is 11 characters or less.

5. Click Save

Note

1. Select the name for the Cisco 7921 device.

2. Click Speed Dials.

3. Enter a phone number as you would dial it and label for an Abbreviated

4. Click Save.

Note

You can also set up Fast Dials on your phone. See the Using Personal Directory

on Your Phone, page 52.

If you have speed dials configured in your Line View, the speed-dial label appears next to the icon.

Dialing code.

Make note of the number for the Abbreviated Dialing Code. Use this code with Options > AbbrDial to access the speed-dial number.

Tips

• You can have up to six numbers appear in your Line View screen (a combination of line and speed dial numbers).

• If your speed dial label is more than 11 characters, the label is shortened with following periods

(customer service appears as customer s....).

Using Personal Directory on the Web

The Personal Directory feature set that you can access on your computer consists of:

• A Personal Address Book (PAB)

• Fast Dials

• The Address Book Synchronization Tool (TABSynch)

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Note You can also access PAB and Fast Dials from your phone. See Using Personal Directory on

Your Phone, page 52.

Using Your Personal Address Book on the Web

This section describes how to use your PAB from your User Options web pages.

If you want to... Then do this after you log in...

Add a new PAB entry 1. Choose User Options > Personal Address Book.

2. Click Add New.

3. Enter information for the entry.

4. Click Save.

Search for a PAB entry 1. Choose User Options > Personal Address Book.

2. Specify search information and click Find.

Note

Edit a PAB entry 1. Search for a PAB entry.

2. Click a name or nickname.

3. Edit the entry as needed and click Save.

Delete a PAB entry 1. Search for a PAB entry.

2. Select one or more entries.

3. Click Delete Selected.

To locate all entries, leave search information blank and click Find.

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Accessing Your User Options Web Pages

Configuring Fast Dials on the Web

This section describes how to assign Fast Dials from your User Options web pages.

If you want to... Then do this after you log in...

Assign a Fast Dial code to a PAB entry

Assign a Fast Dial code to a phone number (without using a PAB entry)

Search for a Fast Dial entry

Edit a Fast Dial phone number

Delete a Fast Dial entry 1. Search for a Fast Dial.

1. Create a PAB entry. See Using Your Personal Address Book on the

Web, page 62.

2. Choose User Options > Fast Dials.

3. Click Add New.

4. Change the Fast Dial code, if desired.

5. Use the Search Options area to find the appropriate PAB entry.

6. Click a phone number in the Search Results area.

7. Click Save.

1. Choose User Options > Fast Dials.

2. Click Add New.

3. Change the Fast Dial code, if desired.

4. Enter a phone number.

5. Click Save.

1. Choose User Options > Fast Dials.

2. Specify search information and click Find.

1. Choose User Options > Fast Dials.

2. Search for the Fast Dial entry that you want to edit.

3. Click on a component of the entry.

4. Change the phone number.

5. Click Save.

2. Select one or more entries.

3. Click Delete Selected.

Tips

• You can create up to 500 Fast Dial and PAB entries.

• You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries are labeled

“raw” in the User Options web pages and do not display a configurable text label.

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Using the Address Book Synchronization Tool

You can use the Address Book Synchronization tool (TABSynch) to synchronize your existing Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft Windows Address Book will then be accessible on your wireless IP phone and User Options web pages. Your phone administrator can give you access to TABSynch and provide detailed instructions.

Setting Up Phone Services on the Web

Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phone.

If you want to... Then do this after you log in...

Subscribe to a service 1. Select a device.

2. Click Phone Services.

3. Click Add New.

4. Choose a service from the drop-down list and click Next.

5. Change the service label and/or enter additional service information, if

available (optional).

6. Click Save.

Search for services 1. Select a device.

2. Click Phone Services.

3. Click Find.

Change or end services 1. Search for services.

2. Select one or more entries.

3. Click Delete Selected.

Change a service name 1. Search for services.

2. Click on the service name.

3. Change the information and click Save.

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If you want to... Then do this after you log in...

Add a service to an available screen slot

Access a service on your phone

1. Select a device.

2. Click Service URL.

Note

3. Choose a service from the Button Service drop-down list.

4. If you want to rename the service, edit the label fields.

Note

5. Click Save.

6. Click Reset to reset your phone (necessary to see the new label on your

Choose (Services) > (Service Name).

If you do not see this option, ask your phone administrator to configure a service URL button for your phone.

Your phone uses the ASCII Label field if the phone does not support double-byte character sets.

phone).

Controlling User Settings on the Web

Accessing Your User Options Web Pages

User settings include your password, PIN, and language (locale) settings. Your PIN and password allow you to access different features and services.

If you want to... Then do this after you log in...

Change your password 1. Choose User Options > User Settings.

2. In the Browser Password area, enter information.

Note

3. Click Save.

Change your PIN 1. Choose User Options > User Settings.

2. In the Phone PIN area, enter information.

Note

3. Click Save.

Change the language (locale) for your User Options web pages

Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 65

1. Choose User Options > User Settings.

2. In the User Locale area, choose an item from the Locale

3. Click Save.

A password must be 5-127 characters.

A PIN must be 5-20 numbers.

drop-down list.

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If you want to... Then do this after you log in...

Change the language (locale) for your phone screen

1. Go to the Device Configuration page by choosing User Options > Device.

2. Choose an item from the User Locale drop-down list.

3. Click Save.

Tips

• Use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone.

• Use your password to log in to your User Options web pages and Cisco WebDialer on your

personal computer.

• For more information about these services, ask your phone administrator.

Controlling Line Settings on the Web

Line settings affect a specific phone line (directory number) on your phone. Line settings can include call-forwarding and line labels.

Note • You can set up call forwarding (for your primary phone line) directly on your phone. See

Forwarding All Calls to Another Number, page 31.

• To learn about phone settings that you can access directly on your phone, see Using Phone

Settings, page 45.

If you want to... Then do this after you log in...

Set up call forwarding per line

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1. Select the Cisco Unified Wireless IP Phone 7921G device.

2. Click Line Settings.

3. If you have more than one directory number (line) assigned to your

phone, verify that the appropriate line is selected or choose a new one.

4. In the Incoming Call Forwarding area, choose call forwarding settings for various conditions.

5. Click Save.

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Accessing Your User Options Web Pages

If you want to... Then do this after you log in...

Change the voice message indicator setting per line

1. Select your device.

2. Click Line Settings.

3. If you have more than one directory number (line) assigned to your

phone, verify that the appropriate line is selected or choose a new one.

4. In the Message Waiting Lamp area, choose from various settings.

Note

Typically, the default message waiting setting prompts your phone to display a light and a message to indicate a new voice message.

5. Click Save.

Change or create a line text label that appears on your phone screen

1. Select your device.

2. Click Line Settings.

3. If you have more than one directory number (line) assigned to your

phone, verify that the appropriate line is selected or choose a new one.

4. In the Line Text Label area, enter a text label.

5. Click Save.

Tip

You cannot change the Ring Settings for the Cisco Unified Wireless IP Phone 7921G from the User Options web pages.

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Using Cisco WebDialer

Cisco WebDialer allows you to make calls on your wireless IP phone to directory contacts by clicking items in a web browser. Your phone administrator must configure this feature for you.

If you want to... Then...

Use WebDialer with your User Options directory

Use WebDialer with another online corporate directory (not your User Options directory)

1. Log into your User Options web pages. See Accessing Your User Options

Web Pages, page 59.

2. Choose User Options > Directory and search for a coworker.

3. Click the number that you want to dial.

4. If this is your first time using WebDialer, set up preferences and click

Submit. (See the last row in this table for details.)

5. If the Make Call page appears, click Dial. (See the last row in this table to learn how to suppress this page in the future, if desired.)

The call is now placed on your phone.

6. To end a call, click Hangup or disconnect from your phone.

1. Log into a WebDialer-enabled corporate directory and search for

coworkers.

2. Click the number that you want to dial.

3. When prompted, enter your user ID and password.

4. If this is your first time using WebDialer, set up preferences and click

Submit. (See the last row in this table for details.)

5. If the Make Call page appears, click Dial. (See the last row in this table to learn how to suppress this page in the future, if desired.)

The call is now placed on your phone.

6. To end a call, click Hangup or disconnect from your phone.

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Accessing Your User Options Web Pages

If you want to... Then...

Log out of WebDialer Click the logout icon in the Make Call or Hang Up page.

Set up, view, or change WebDialer preferences

Access the Preferences page.

The Preferences page appears the first time that you use WebDialer (after you click the number that you want to dial).

To return to Preferences in the future, click the preferences icon from the Make Call or Hang Up page.

The Preferences page contains the following options:

• Preferred language—Determines the language used for WebDialer settings and prompts.

• Use permanent device—Identifies the wireless IP phone and directory number (line) that you will use to place WebDialer calls. If you have one phone with a single line, the appropriate phone and line are automatically selected. Otherwise, choose a phone and/or line. Phones are specified by host name. (To display the host name on your phone, choose

(Settings) >Network Profile > Network Configuration >

Host Name.)

• Use Extension Mobility—If selected, prompts WebDialer to use the wireless IP phone that is associated with your Extension Mobility profile (if available).

• Do not display call confirmation—If selected, prompts WebDialer to suppress the Make Call page. This page appears by default after you click a phone number in a WebDialer-enabled online directory.

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Understanding Additional Configuration Options

Your system administrator can configure your phone to use specific softkey templates along with special services and features, if appropriate. The table below provides an overview of some configuration options that you might want to discuss with your phone system administrator based on your calling needs or work environment.

Note You can locate User Guides and other documents listed in this table from the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

If you... Then... For more information...

Need to handle more calls on your phone line

Need more than one phone line

Need different softkeys, such as iDivert to display when phone is ringing or in use.

Need more speed dial numbers

Want to use one directory number for several phones

Ask your system administrator to configure your line to support more calls.

Ask your system administrator to configure one or more additional directory numbers for you.

Ask your system administrator to configure a new softkey template and assign it to your phone.

First make sure that you are using all of your currently available speed dial numbers.

If you need additional speed dial numbers, try using Abbreviated Dialing or subscribing to the Fast Dial service.

Request a shared line. This allows you to use one number for your desk phone and your wireless IP phone, for example.

Talk to your system administrator or phone support team.

See Subscribing to Phone Services,

page 58.

See Using a Shared Line, page 37.

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Understanding Additional Configuration Options

If you... Then... For more information...

Share phones or office space with co-workers

Answer calls frequently or handle calls on someone’s behalf

Want to temporarily apply your phone number and settings to a shared Cisco Unified IP Phone

Allow or prevent all phones with the same shared line to view call information or join a call on the shared line

Consider using:

• Call Park to store and retrieve calls without using the transfer feature.

• Call Pickup to answer calls ringing on another phone.

• A shared line to view or join co-workers’ calls.

• Cisco Extension Mobility to apply your phone number and user profile to a shared phone

Ask your system administrator to set up the AutoAnswer feature for your phone.

Ask your system administrator about the Cisco Extension Mobility service.

Ask your system administrator to set up the Privacy feature for those phones.

Ask your system administrator about these features and see the:

• Storing and Retrieving Parked

Calls, page 39

• Using a Shared Line, page 37

• “Using the Extension

Mobility Service” in

Customizing Your Cisco Unified IP Phone on the Web

See Using AutoAnswer, page 44.

See “Using the Extension Mobility Service” in Customizing Your

Cisco Unified IP Phone on the Web.

See Preventing Others from

Viewing or Joining a Shared-Line Call, page 39.

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Troubleshooting Your Phone

This section provides troubleshooting information for your Cisco Unified Wireless IP Phone 7921G.

General Troubleshooting

This section provides information to help you troubleshoot general problems with your phone. For more information, see your phone administrator.

Symptom Explanation

You cannot complete a call

The main phone screen is not active

The Settings menu is unresponsive

One or more of the following factors might apply:

• Your phone is out of the wireless network access point service area.

Note

One of these messages appears on the status line:

Your phone administrator might have disabled Settings on your phone.

Your phone shows a green blinking indicator light when it is within the service coverage area.

• You must log into the Extension Mobility service.

• You must enter a client matter code or forced authorization code after

dialing a number.

• Your phone has time-of-day restrictions that prevent you from using some features during certain hours of the day.

• Network busy—Not enough bandwidth available in wireless network to complete this call. Try again later.

• Leaving service area—Phone is out of range of its associated access point and wireless network.

• Locating network services—Phone is searching for a wireless network access point.

• Authentication failed—Security credentials are not accepted by the authentication server.

• Configuring IP—Phone is waiting for DHCP to assign an IP address.

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Troubleshooting Your Phone

Symptom Explanation

The softkey that you want to use does not appear

Join fails Join requires multiple selected calls. Be sure that you have selected at least

Barge fails and results

in a fast busy tone

You are disconnected from a call that you joined using Barge

Cisco CallBack fails The other party might have call forwarding enabled.

One or more of the following factors might apply:

• You must press Options and scroll to reveal additional softkeys.

• You must change the line state (for example, place a call or have a

connected call).

• Your phone is not configured to support the feature associated with that softkey.

one call in addition to the active call, which is selected automatically. Join also requires the selected calls to be on the same line. If necessary, transfer calls to one line before joining them.

One or more of the following factors might apply:

• You cannot barge an encrypted call if the phone you are using is not configured for encryption. When your barge attempt fails for this reason, your phone plays a fast busy tone.

• You cannot barge a call on another Cisco Unified Wireless IP Phone.

You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call.

Viewing Phone Administration Data

Your phone administrator might ask you to access administration data on your phone for troubleshooting purposes.

If you are asked to... Then...

Access network configuration data

Access status data Choose

Access phone call and voice quality information

Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 73

Choose (Settings) > Device Information > Network and select the network configuration item that you want to view.

(Settings) > Status and select the status item that you

want to view.

Choose

(Settings) > Status > Call Statistics.

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Using the Quality Reporting Tool

Your phone administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can choose Options > QRT to submit information to your phone administrator. Depending on configuration, use the QRT to:

• Immediately report an audio problem on the current call

• Select a general problem from a list of categories and choose reason codes

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Cisco One-Year Limited Hardware Warranty Terms

There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranty applicable to Cisco software, is included on the Cisco Documentation CD and on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty document from the CD or Cisco.com.

1. Launch your browser, and go to this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.htm

The Warranties and License Agreements page appears.

2. To r ead t he Cisco Information Packet, follow these steps:

a. Click the Information Packet Number field, and make sure that the part number

78-5235-03B0 is highlighted.

b. Select the language in which you would like to read the document.

c. Click Go.

d. The Cisco Limited Warranty and Software License page from the Information Packet appears.

e. Read the document online, or click the PDF icon to download and print the document in

Adobe Portable Document Format (PDF).

Note You must have Adobe Acrobat Reader to view and print PDF files. You can download

the reader from Adobe’s website: http://www.adobe.com

3. To read translated and localized warranty information about your product, follow these steps:

a. Enter this part number in the Warranty Document Number field:

78-10747-01C0

b. Select the language in which you would like to view the document.

c. Click Go.

The Cisco warranty page appears.

d. Read the document online, or click the PDF icon to download and print the document in

Adobe Portable Document Format (PDF).

You can also contact the Cisco service and support website for assistance:

http://www.cisco.com/public/Support_root.shtml.

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Cisco One-Year Limited Hardware Warranty Terms

Duration of Hardware Warranty

One (1) Year

Replacement, Repair, or Refund Policy for Hardware

Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.

Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.

To Receive a Return Materials Authorization (RMA) Number

Contact the company from whom you purchased the product. If you purchased the product directly from Cisco, contact your Cisco Sales and Service Representative.

Complete the information below, and keep it for reference.

Company product purchased from

Company telephone number

Product model number

Product serial number

Maintenance contract number

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update latest index entries..l.ll

Abbreviated Dialing 60 accessibility 5 accessories for phone 12 Address Book Synchronization Tool 64 answering calls 27 authenticated calls 40 auto keylock 49 AutoAnswer, using 44

barge

and privacy and shared lines 37 using 38

battery

installing removing 6 safety notices 3

billing codes, dialing with 26

call forwarding 31

configuring from web page 66

call history

menu options viewing and dialing from 51

call logs

erasing

viewing and dialing from 51 call park 39 call waiting 27 CallBack 26 call-handling, advanced 35 call-handling, basic 24 calls

answering

compared to lines 21

conference features for 32

ending 28

forwarding 31, 66

handling multiple 29

holding and resuming 28

icons for 22

multiple parties on 32

muting 29

parking 39

placing 24, 25

prioritizing 41

redirecting while ringing 27

secure 40

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selecting

storing and retrieving 39 transferring 30

cBarge

Cisco Systems 7900001 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Common Phone Tasks

Using the Phone

Shortcut Keys and Buttons

Softkey Definitions

Entering Text

Phone Screen Icons

Getting Started

Using this Guide

Finding Additional Information

Cisco Unified Wireless IP Phones and Regulatory Domains

Safety and Performance Information

Battery Safety Notices

Accessibility Features

Connecting Your Phone

Installing or Removing the Phone Battery

Charging the Phone Battery

Using the AC Power Supply to Charge the Battery

Using the USB Cable and PC Port to Charge the Battery

Powering On the Phone

Setting Username and Passwords

Entering and Editing Text

An Overview of Your Phone

Understanding Buttons and Hardware

Understanding Phone Screen Features

Understanding Feature Buttons and Menus

Understanding the Help System on Your Phone

Using Phone Buttons

Understanding Lines vs. Calls

Understanding Line and Call Icons

Understanding Feature Availability

Cleaning the Phone

Basic Call Handling

Placing a Call—Basic Options

Placing a Call—Additional Options

Answering a Call

Ending a Call

Using Hold and Resume

Using Mute

Switching Between Multiple Calls

Transferring Calls

Forwarding All Calls to Another Number

Making Conference Calls

Understanding Types of Conference Calls

Starting and Joining a Standard Conference

Starting or Joining a Meet-Me Conference Call

Advanced Call Handling

Speed Dialing

Using Speed Dial and Fast Dial

Picking Up Redirected Calls on Your Phone

Using a Shared Line

Understanding Shared Lines

Adding Yourself to a Shared-Line Call

Preventing Others from Viewing or Joining a Shared-Line Call

Storing and Retrieving Parked Calls

Making and Receiving Secure Calls

Tracing Suspicious Calls

Prioritizing Critical Calls

Logging Out of Hunt Groups

Using Cisco Extension Mobility

Using Push to Talk Service

Using a Handset, Headset, and Speakerphone

Obtaining a Headset

Using AutoAnswer

Using Phone Settings

Customizing Rings

Customizing Volume Settings

Customizing the Phone Screen

Changing Keypad Settings

Using Any Key to Answer the Phone

Setting the Keypad to Automatically Lock

Changing the Keypad Tones

Viewing Your Network Profile List

Using Call Logs and Directories

Using Call Logs

Directory Dialing

Using Corporate Directory on Your Phone