Cisco Systems 7900 User Manual

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43

Cisco Unified IP Phones

Cisco Unified IP Phones as full-featured telephones, can plug directly into your IP network. H.323
clients, CTI ports, and Cisco IP Communicator represent software-based devices that you configure
similarly to the Cisco Unified IP Phones. Cisco Unified CallManager Administration allows you to
configure phone features such as call forwarding and call waiting for your phone devices. You can also
create phone button templates to assign a common button configuration to a large number of phones.

After you have added the phones, you can associate users with them. By associating a user with a phone,
you give that user control over that device.

This section covers the following topics:

• Supported Cisco Unified IP Phones, page 43-2

• Cisco SIP IP Phones, page 43-8

• H.323 Clients and CTI Ports, page 43-8

• Cisco IP Communicator, page 43-9

• Cisco Unified Personal Communicator, page 43-9

• Phone Button Templates, page 43-10

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• Softkey Templates, page 43-17

• Softkey Template Operation, page 43-20

• Common Phone Profiles, page 43-20

• Methods for Adding Phones, page 43-21

• Phone Features, page 43-21

• Phone Association, page 43-27

• Phone Administration Tips, page 43-27

• Phone Failover and Fallback, page 43-31

• Phone Configuration Checklist, page 43-31

• Where to Find More Information, page 43-34

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Supported Cisco Unified IP Phones

Supported Cisco Unified IP Phones

Table 43-1 provides an overview of the features that are available on the following Cisco Unified IP

Phones that Cisco Unified CallManager supports:

• Cisco Unified IP Phone model 7900 family (SCCP and SIP protocols)

• Cisco Unified IP Video Phone model 7985

• Cisco Unified IP Phone model 7914 Expansion Module

• Cisco IP Conference Station 7935 and 7936

• Cisco IP Phone model 30 VIP

• Cisco IP Phone model 12 series

For the latest information on features and services that these phone models support, refer to the following
documentation:

• Phone administration or user documentation that supports the phone model and this version of Cisco

Unified CallManager

• Firmware release notes for your phone model

• Cisco Unified CallManager release notes

Chapter 43 Cisco Unified IP Phones

Table 43-1 Supported Cisco Unified IP Phones and Features

Cisco Unified IP Phone Model Description

Cisco Unified IP Phone 7970
and Cisco Unified IP Phone
7971

The Cisco Unified IP Phone models 7970 and 7971, full-featured,
eight-line business sets, support the SCCP and SIP protocols and the
following features:

• A backlit, color touchscreen display for easy access to call

details and features.

• Four fixed feature buttons:

–

Messages—Accessing voice-messaging messages

–

Settings—Adjusting phone settings

–

Services—Accessing services

–

Directories—Accessing call logs and directories

• A Help (?) button for immediate assistance with calling features

• Eight programmable buttons to use as line buttons, speed-dial

buttons, or for other phone services

• Five softkeys for accessing additional call details and

functionality (Softkeys change depending on the call state for a
total of 16 softkeys.)

• An internal, two-way, full-duplex speakerphone and

microphone mute

The Cisco Unified IP Phone models 7970/71G-GE represent the
gigabit ethernet version of the Cisco Unified IP Phone models
7970/71 while Cisco Unified IP Phone models 7970G, 7960G, and
7940G represent the non-gigabit version.

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Chapter 43 Cisco Unified IP Phones

Table 43-1 Supported Cisco Unified IP Phones and Features (continued)

Cisco Unified IP Phone Model Description

Cisco Unified IP Phone 7960
and Cisco Unified IP Phone
7961

Cisco Unified IP Phone 7940
and Cisco Unified IP Phone
7941

Supported Cisco Unified IP Phones

The Cisco Unified IP Phone models 7960 and 7961, full-featured,
six-line business sets, support the SCCP and SIP protocols and the
following features:

• A help (?) button

• Six programmable buttons to use as line, speed-dial, or feature

buttons

• Four fixed buttons for accessing voice-messaging messages,

adjusting phone settings, accessing services, and accessing
directories

• Four softkeys for accessing additional call details and

functionality (Softkeys change depending on the call state for a
total of 16 softkeys.)

• A large LCD display that shows call details and softkey

functions

• An internal, two-way, full-duplex speakerphone and

microphone mute

The Cisco Unified IP Phone models 7940 and 7941, two-line
business sets with features similar to the Cisco Unified IP Phone
model 7960, support the SCCP and SIP protocols and include the
following features:

• A help (?) button

• Two programmable buttons to use as line, speed-dial, or feature

buttons

• Four fixed buttons for accessing voice-messaging messages,

services, and directories and for adjusting phone settings

• Four softkeys for accessing additional call details and

functionality (Softkeys change depending upon the call state
for a total of 16 softkeys.)

• A large LCD that shows call details and softkey functions

• An internal, two-way, full-duplex speakerphone and

microphone mute

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Supported Cisco Unified IP Phones

Table 43-1 Supported Cisco Unified IP Phones and Features (continued)

Cisco Unified IP Phone Model Description

Cisco Unified IP Phone 7920 The Cisco Wireless IP Phone model 7920, which is an easy-to-use

Cisco Unified IP Phone 7914
Expansion Module

Chapter 43 Cisco Unified IP Phones

IEEE 802.11b wireless IP phone, provides comprehensive voice
communication in conjunction with Cisco Unified CallManager and
Cisco Aironet 1200, 1100, 350, and 340 series of Wi-Fi (IEEE

802.11b) access points. Features include

• A pixel-based display for intuitive access to calling features

• Two softkeys that dynamically present calling options to the

user

• A four-way rocker switch that allows easy movement through

the displayed information

• Volume control for easy decibel-level adjustments of the

handset and ringer when in use

Cisco Unified IP Phone model 7914 Expansion Module extends the
functionality of the Cisco Unified IP Phone model 7960 by
providing 14 additional buttons. To configure these buttons as line
or speed dials, use Phone Button Template Configuration.

Note You can create the Cisco Unified IP Phone model 7914

Expansion Module phone button template by renaming the
phone button template that is used for the standard Cisco
Unified IP Phone model 7960. Refer to “Phone Button

Template Configuration” in the Cisco Unified CallManager

Administration Guide for more information.

The Cisco Unified IP Phone model 7914 Expansion Module
includes an LCD to identify the function of the button and the line
status.

You can daisy chain two Cisco Unified IP Phone model 7914
Expansion Modules to provide 28 additional lines or speed-dial and
feature buttons.

Cisco Unified IP Phone 7912 The Cisco Unified IP Phone model 7912, which is a single-line

phone that supports a maximum of two calls at the same time,
supports the SCCP and SIP protocols and provides basic-feature
functionality for individuals who conduct low to medium telephone
traffic.

This model, which supports inline power, provides an integrated
10/100 Ethernet switch for connectivity to a collocated PC.

This model offers four dynamic softkeys.

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Chapter 43 Cisco Unified IP Phones

Table 43-1 Supported Cisco Unified IP Phones and Features (continued)

Cisco Unified IP Phone Model Description

Cisco Unified IP Phone 7911 The Cisco Unified IP Phone model 7911, which is a single-line

Cisco Unified IP Phone 7910 The Cisco Unified IP Phone model 7910, a single-line, basic-feature

Supported Cisco Unified IP Phones

phone that supports a maximum of six calls at the same time,
supports the SCCP and SIP protocols and provides basic-feature
functionality for individuals who conduct low to medium telephone
traffic.

Similarities exist between the Cisco Unified IP Phone model 7911
menus and the Cisco Unified IP Phone 7970 menus. The
Applications Menu button opens up a main applications menu.

This model, which supports inline power, provides an integrated
10/100 Ethernet switch for connectivity to a collocated PC.

This model offers four dynamic softkeys.

phone that is designed primarily for common-use areas with
medium telephone traffic such as lobbies or breakrooms, includes
the following features:

• Four dedicated feature buttons for Line, Hold, Transfer, and

Settings

• Six programmable feature buttons that you can configure

through phone button templates in Cisco Unified CallManager

Available features include Call Park, Redial, Speed Dial, Call
Pickup, Conference, Forward All, Message Waiting, and
Meet-Me Conference.

• A two-line LCD (24 characters per line) that indicates the

directory number, call status, date, and time

• An internal speaker that is designed for hands-free dialing.

Cisco Unified IP Phone 7906 The Cisco Unified IP Phone model 7906, which is a single-line

phone that supports a maximum of six calls at the same time,
supports the SCCP and SIP protocols and provides basic-feature
functionality for individuals who conduct low to medium telephone
traffic.

Similarities exist between the Cisco Unified IP Phone model 7906
menus and the Cisco Unified IP Phone 7970 menus. The
Applications Menu button opens up a main applications menu.

This model, which supports inline power, provides an integrated
10/100 Ethernet switch for connectivity to a collocated PC.

This model offers four dynamic softkeys.

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Supported Cisco Unified IP Phones

Table 43-1 Supported Cisco Unified IP Phones and Features (continued)

Cisco Unified IP Phone Model Description

Cisco Unified IP Phone 7905 The Cisco Unified IP Phone model 7905, a low-cost, single-line,

Cisco Unified IP Phone model
7902

Chapter 43 Cisco Unified IP Phones

basic-feature phone that is designed primarily for common-use
areas such as cafeterias, break rooms, lobbies, and manufacturing
floors, supports the SCCP and SIP protocols and includes the
following features:

• LCD that displays features such as time, date, phone number,

caller ID, call status, and softkey tabs

• Four softkeys that engage the function that displays on the

corresponding LCD tabs. (Softkey functions change depending
on the status of the phone.)

• Three dedicated buttons for Hold, Menu, and Navigation

• An internal speaker that is designed for hands-free dialing

The Cisco Unified IP Phone model 7902 provides a cost-effective,
entry-level IP phone for a lobby, laboratory, manufacturing floor, or
another area where only basic calling capability is required. The
single-line Cisco Unified IP Phone model 7902 includes the
following features:

• Fixed feature keys that provide one-touch access to the redial,

transfer, conference, and voice-messaging access features

• Three dedicated buttons for hold, menu, and volume control

• Inline power that allows the phone to receive power over the

LAN

Cisco Unified IP Phone 7985 The Cisco Unified IP Phone model 7985G provides

business-quality video over the same data network that your
computer uses. The video phone provides the same softkey
functionality and features as a Cisco IP telephone, which allows you
to place and receive calls, put calls on hold, transfer calls, make
conference calls, and so on. The Cisco Unified IP Phone model
7985G provides the following features:

• Color screen

• Support for up to eight line or speed-dial numbers

• Context-sensitive online help for buttons and feature

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Chapter 43 Cisco Unified IP Phones

Table 43-1 Supported Cisco Unified IP Phones and Features (continued)

Cisco Unified IP Phone Model Description

Cisco Unified IP Conference
Station 7936

Cisco IP Conference Station
7935

Supported Cisco Unified IP Phones

The Cisco Unified IP Conference Station 7936, a full-featured,
IP-based, hands-free conference station for use on desktops, in
offices, and in small- to medium-sized conference rooms, includes
the following features:

• Three softkeys and menu navigation keys that guide a user

through call features and functions including available features
Call Park, Call Pickup, Group Call Pickup, Transfer, and
Conference (Ad Hoc and Meet-Me).

• An LCD that indicates the date and time, calling party name,

calling party number, digits dialed, feature, and line status

• A digitally tuned speaker and three microphones that allow

conference participants to move around while speaking

• Microphone mute

• Ability to add external microphones to support larger rooms

The Cisco IP Conference Station 7935, a full-featured, IP-based,
hands-free conference station for use on desktops, in offices, and in
small- to medium-sized conference rooms, includes the following
features:

• Three softkeys and menu navigation keys that guide a user

through call features and functions

Available features include Call Park, Call Pickup, Group Call
Pickup, Transfer, and Conference (Ad Hoc and Meet-Me).

• An LCD that indicates the date and time, calling party name,

calling party number, digits dialed, feature, and line status

• A digitally tuned speaker and three microphones that allow

conference participants to move around while speaking

• Microphone mute

Cisco IP Phone 12 SP+ The Cisco IP Phone model 12 SP+ offers many of the same features

as PBX or POTS telephones. This IP phone includes the following
features:

• 12 programmable line and feature buttons

• An LED that is associated with each of the 12 feature and line

buttons to indicate feature and line status

• A two-line LCD (20 characters per line) for call status and

identification

• An internal, two-way speakerphone and microphone mute

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Cisco SIP IP Phones

Table 43-1 Supported Cisco Unified IP Phones and Features (continued)

Cisco Unified IP Phone Model Description

Cisco IP Phone 30 VIP The Cisco IP Phone model 30 VIP offers many of the same features

Cisco SIP IP Phones

Chapter 43 Cisco Unified IP Phones

as PBX or POTS telephones. This IP phone includes the following
features:

• 26 programmable line and feature buttons

• An LED that is associated with each of the 26 feature and line

buttons to indicate feature and line status

• A two-line LCD for displaying date and time, calling party

name, calling party number, and digits dialed

• An internal, two-way speakerphone with microphone mute

• Dedicated feature buttons for Transfer, Hold, and Redial

Cisco Unified CallManager supports the SIP protocol on the following Cisco Unified IP Phone models:

• Cisco Unified IP Phone 7970/71

• Cisco Unified IP Phone 7960/61

• Cisco Unified IP Phone 7940/41

• Cisco Unified IP Phone 7911/06

• Cisco Unified IP Phone 7905/12

The administrator uses the Cisco Unified CallManager Administration Phone Configuration window to
configure an IP phone for SCCP or SIP. If SIP is chosen, additional Cisco Unified CallManager
Administration configuration windows get used to configure the SIP protocol; for example, SIP Profile
Configuration. See Table 43-6 for configuration requirements. For information on SIP Profiles and SIP
Dial Rules, see SIP Dial Rules Configuration and SIP Profile Configuration in the Cisco Unified

CallManager Administration Guide.

Configuring Phones That are Running SIP With the Same Directory Number

Cisco Unified IP Phones 7906, 7911, 7941, 7961, 7970, and 7971 that are running SIP can support
multiple lines with the same directory number in different partitions; however, configuring and using
other Cisco Unified IP Phones that are running SIP with multiple lines with the same directory number
do not get supported.

H.323 Clients and CTI Ports

Cisco Unified CallManager Administration enables you to configure software-based devices such as
H.323 clients and CTI ports. Software-based Cisco Unified CallManager applications such as Cisco
SoftPhone, Cisco AutoAttendant, and Cisco IP Interactive Voice Response (IVR) use CTI ports that are
virtual devices.

H.323 clients include Microsoft NetMeeting devices.

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Chapter 43 Cisco Unified IP Phones

You configure H.323 clients and CTI ports through the Phone Configuration window in Cisco Unified
CallManager Administration like you do phones, but they often require fewer configuration settings.

Note Cisco recommends that you do not configure CTI ports or devices that use TAPI applications in a line

group.

For information on H.323 clients and shared line appearances, see the “Shared Line Appearance” section

on page 18-2.

For instructions on how to configure H.323 clients and CTI ports, refer to “Cisco Unified IP Phone

Configuration” in the Cisco Unified CallManager Administration Guide.

Cisco IP Communicator

Cisco IP Communicator, a software-based application, allows users to place and receive phone calls by
using their personal computers. Cisco IP Communicator depends upon the Cisco Unified CallManager
call-processing system to provide telephony features and voice-over-IP capabilities.

Cisco IP Communicator

This interaction with Cisco Unified CallManager means that Cisco IP Communicator provides the same
functionality as a full-featured Cisco Unified IP Phone, while providing the portability of a desktop
application. Additionally, it means that you administer Cisco IP Communicator as a phone device by
using the Cisco Unified CallManager Administration Phone Configuration window.

Cisco Unified Personal Communicator

Cisco Unified Personal Communicator, a desktop software application, provides access to voice, video,
document-sharing, and presence applications – all from a single, rich media interface. Cisco Unified
Personal Communicator relies on the Cisco Unified CallManager call-processing system to provide
telephony features and voice-over-IP capabilities.

This interaction with Cisco Unified CallManager enables Cisco Unified Personal Communicator to offer
integrated softphone capabilities and control of the physical IP phone of the user. Additionally, it means
you administer Cisco Unified Personal Communicator as a phone device by using the Cisco Unified
CallManager Administration Phone Configuration window.

Cisco TelePresence

The Cisco TelePresence system, a visual meeting room solution that comprises endpoints, IP Telephony
infrastructure technology, and user software applications, enables life-size, “you are there” video
teleconferencing. The Cisco TelePresence IP Phone represents an integral part of the solution that
provides the user interface for making connections to other Cisco TelePresence meeting rooms and for
driving the codec, the device that manages the plasma display screens, microphones, speakers, and
cameras that create the virtual meeting experience. The Cisco TelePresence IP Phone offers both
standard Cisco Unified IP Phone 7970 and Cisco TelePresence meeting connection functionality. As an
example, the Cisco TelePresence IP Phone user interface displays a schedule of the meetings for the day
and provides softkeys that are designed to enable and enhance the teleconference connections but then
can be used during the video teleconference to add audio meeting participants or to make voice calls.

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Phone Button Templates

For more information about Cisco TelePresence, see the following system and configuration
documentation:

• Cisco TelePresence System Administrator's Guide

• Cisco TelePresence Meeting User's Guide

• Cisco Unified CallManager and Cisco TelePresence Configuration

Phone Button Templates

Cisco Unified CallManager includes several default phone button templates. When adding phones, you
can assign one of these templates to the phones or create a new template.

Creating and using templates provide a fast way to assign a common button configuration to a large
number of phones. For example, if users in your company do not use the conference feature, you can
create a template that reassigns this button to a different feature, such as speed dial.

To create a template, you must make a copy of an existing template and assign the template a unique
name. You can make changes to the custom templates that you created, and you can change the labels of
the default phone button templates. You cannot change the function of the buttons in the default
templates. You can rename existing templates and modify them to create new ones, update custom
templates to add or remove features, lines, or speed dials, and delete custom templates that are no longer
being used. When you update a template, the change affects all phones that use the template.

Renaming a template does not affect the phones that use that template. All Cisco Unified IP Phones that
use this template continue to use this template after it is renamed.

Chapter 43 Cisco Unified IP Phones

Make sure that all phones have at least one line that is assigned to each phone. Normally, this assignment
specifies button 1. Phones can have additional lines that are assigned, depending on the Cisco Unified
IP Phone model. Phones also generally have several features, such as speed dial, that are assigned to the
remaining buttons.

You can delete phone templates that are not currently assigned to any phone in your system if they are
not the only template for a given phone model. You cannot delete a template that is assigned to one or
more devices or the default template for a model (specified in the Device Defaults Configuration
window). You must reassign all Cisco Unified IP Phones that are using the template that you want to
delete to a different phone button template before you can delete the template.

Note The standard phone button template for the Cisco Unified IP Phone model 7960, which supports the

Cisco Unified IP Phone model 7914 Expansion Module, includes buttons for both devices (up to 34
buttons).

Choose Dependency Records from the Related Links drop-down list box on the Phone Button Template
Configuration window to view the devices that are using a particular template.

Cisco Unified CallManager does not directly control all features on Cisco Unified IP Phones through
phone button templates. Refer to the Cisco Unified IP Phone Administration Guide for Cisco Unified
CallManager and other phone documentation for detailed information about individual Cisco Unified IP
Phone 7900 family models.

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Chapter 43 Cisco Unified IP Phones

Default Phone Button Templates

Although all Cisco Unified IP Phones support similar features, you implement these features differently
on various models. For example, some models configure features such as Hold or Transfer by using
phone button templates; other models have fixed buttons or onscreen program keys for these features that
are not configurable. Also, the maximum number of lines or speed dials that are supported differs for
some phone models. These differences require different phone button templates for specific models.

Each Cisco Unified IP Phone model comes with a default phone button template. You can use the default
templates as is to quickly configure phones. You can also copy and modify the templates to create custom
templates.

Custom templates enable you to make features available on some or all phones, restrict the use of certain
features to certain phones, configure a different number of lines or speed dials for some or all phones,
and so on, depending on how the phone will be used. For example, you may want to create a custom
template that can be applied to phones that will be used in conference rooms. Table 43-2 provides
descriptions of the standard phone button templates.

Table 43-2 Default Phone Button Templates Listed by Model

Phone Button Template Name Template Description

Standard 7985 The Standard 7985 template uses buttons 1 and 2 for lines and

Standard 7971 SCCP The Standard 7971 SCCP template uses buttons 1 and 2 for lines and

Standard 7971 SIP The Standard 7971 SIP template uses buttons 1 and 2 for lines and

Standard 7970 SCCP The Standard 7970 SCCP template uses buttons 1 and 2 for lines and

Standard 7970 SIP The Standard 7970 SIP template uses buttons 1 and 2 for lines and

Phone Button Templates

assigns buttons 3 through 8 as speed dials. Access other phone
features, such as call park, call forward, redial, hold, resume,
voice-messaging system, conferencing, and so on, by using softkeys
on the Cisco IP Video Phone 7985.

assigns buttons 3 through 8 as speed dials. Access other phone
features, such as call park, call forward, redial, hold, resume,
voice-messaging system, conferencing, and so on, by using softkeys
on the Cisco Unified IP Phone 7971.

assigns buttons 3 through 8 as speed dials. Access other phone
features, such as call park, call forward, redial, hold, resume,
voice-messaging system, conferencing, and so on, by using softkeys
on the Cisco Unified IP Phone 7971.

assigns buttons 3 through 8 as speed dials. Access other phone
features, such as call park, call forward, redial, hold, resume,
voice-messaging system, conferencing, and so on, by using softkeys
on the Cisco Unified IP Phone 7970.

assigns buttons 3 through 8 as speed dials. Access other phone
features, such as call park, call forward, redial, hold, resume,
voice-messaging system, conferencing, and so on, by using softkeys
on the Cisco Unified IP Phone 7970.

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