Cisco 7832 User Manual

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

First Published: 2017-08-14

Americas Headquarters

Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: [phone]
800 553-NETS (6387)
Fax: [phone]

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS,
INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND,
EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH
THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY,
CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15
of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15
of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are
encouraged to try to correct the interference by using one or more of the following measures:

Reorient or relocate the receiving antenna.

•

Increase the separation between the equipment and receiver.

•

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

•

Consult the dealer or an experienced radio/TV technician for help.

•

Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version
of the UNIX operating system. All rights reserved. Copyright©1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS.
CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS
HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network
topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional
and coincidental.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: http://

www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership

relationship between Cisco and any other company. (1110R)

©

2017 Cisco Systems, Inc. All rights reserved.

CONTENTS

CHAPTER 1

Your Phone 1

The Cisco IP Conference Phone 7832 1

Phone Setup 2

Ways to Provide Power to Your Conference Phone 2

Connect to the Network 2

Sign into Your Extension from Another Phone 2

Sign In to a Phone as a Guest 3

Sign Out of a Phone as a Guest 3

Set the Profile Rule on the Phone 3

Configuration Utility Page 3

Speed-Dial Numbers 4

Cisco IP Phone 7832 Buttons and Hardware 5

Conference Phone Navigation 6

Conference Phone Softkeys 7

Conference Phone Screen 7

Clean the Phone Screen 7

Energy Savings 7

Additional Help and Information 8

Accessibility Features 8

Hearing-Impaired Accessibility Features 9

Vision-Impaired and Blind Accessibility Features 10

Mobility-Impaired Accessibility Features 12

Third-Party Accessibility Applications 13

Troubleshooting 13

Find Information About Your Phone 13

View the Customization State on the Phone 14

View the Network Status 14

View the Phone Status 15

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

iii

Contents

View the Status Messages on the Phone 15

View the Line Status 16

View the Transaction Status 16

View the Reboot History 16

Report All Phone Issues 17

Identify Phone Issues with a URL in the Phone Web Page 17

Lost Phone Connectivity 17

Cisco One-Year Limited Hardware Warranty Terms 18

CHAPTER 2

Calls 19

Make Calls 19

Make a Call 19

Redial a Number 19

Speed Dial 20

Assign a Speed-Dial Code from the Phone Screen 20

Make a Call with a Speed-Dial Code 20

Dial an International Number 21

Secure Calls 21

Answer Calls 21

Answer a Call 21

Answer Call Waiting on Your Conference Phone 21

Answer Call Waiting 22

Decline a Call 22

Turn On Do Not Disturb 22

Turn On or Turn Off DND Using a Star Code 23

Answer a Coworker's Phone (Call Pickup) 23

Answer a Call Within Your Group (Pickup) 23

Mute Your Call 23

Hold Calls 24

Put a Call on Hold 24

Answer a Call Left on Hold for Too Long 24

Swap Between Active and Held Calls 24

Call Park 24

Place a Call on Hold with Call Park 25

Retrieve a Call on Hold with Call Park 25

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

iv

Contents

Forward Calls 26

Transfer Calls 26

Transfer a Call to Another Person 26

Consult Before You Complete a Transfer 27

Conference Calls and Meetings 27

Add Another Person to a Call 27

CHAPTER 3

Contacts 29

Corporate Directory 29

Dial a Contact in the Corporate Directory 29

Broadsoft Directory 29

Search for a Contact in Your Broadsoft Directory (Simple Search) 30

Search for a Contact in Your BroadSoft Directory (Advance Search) 30

Edit Your Contact Type in Your Broadsoft Directory 31

Edit Your BroadSoft Directory Name 31

Edit the Server Name of Your Broadsoft Directory 31

Edit User ID of Your Broadsoft Directory 32

Edit Your Broadsoft Directory Password 32

LDAP Directory 32

Search for a Contact in Your LDAP Directory 33

Personal Address Book 33

Add a New Contact to Your Personal Address Book 33

Add a New Contact to Your Personal Address Book with Configuration Utility 33

CHAPTER 4

Search for a Contact in Your Personal Address Book 34

Call a Contact in Your Personal Address Book 34

Edit a Contact in Your Personal Address Book 34

Remove a Contact from Your Personal Address Book 35

Recent Calls 37

Recent Calls List 37

View Your Recent Calls 37

Return a Recent Call 38

Clear the Recent Calls List 38

Create a Contact From a Recents Record 39

Delete a Call Record 39

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

v

Contents

Delete All Call Records 40

CHAPTER 5

CHAPTER 6

Voicemail 41

Your Voicemail Account 41

Set Up Voicemail on Your Phone 41

Check for New Voice Messages 42

Access Voicemail 42

Access Audio Voicemail 42

Settings 43

Change the Ringtone 44

Assign a Ring Tone to an Extension with the Configuration Utility 44

Forward Calls in Specific Situations from Your Phone 44

Turn On Do Not Disturb For a Specific Line 45

Turn on DND on All Lines from Configuration Utility 46

Block an Anonymous Call 46

Block Your Caller ID Display 46

Secure a Call 47

CHAPTER 7

Set Up an Auto Answer Page 47

Set Up Voicemail 47

Change the Display Mode 48

Change the Time Format 48

Change the Date Format 48

Configure the Screen Saver with the Phone Web Page 49

Change the Screen Saver 50

Add Logo as Phone Background 50

Change Wallpaper from the Phone Page 51

Set Language 51

Set Password 52

Product Safety and Security 53

Safety and Performance Information 53

Power Outage 53

External Devices 53

Ways to Provide Power to Your Phone 54

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

vi

Contents

Phone Behavior During Times of Network Congestion 54

FCC Compliance Statements 54

FCC Part 15.21 Statement 54

FCC RF Radiation Exposure Statement 54

FCC Receivers and Class B Digital Statement 55

Cisco Product Security Overview 55

Important Online Information 55

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

vii

Contents

viii

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

Your Phone

The Cisco IP Conference Phone 7832, page 1

•

Phone Setup, page 2

•

Sign into Your Extension from Another Phone, page 2

•

Sign In to a Phone as a Guest, page 3

•

Set the Profile Rule on the Phone, page 3

•

Configuration Utility Page, page 3

•

Cisco IP Phone 7832 Buttons and Hardware, page 5

•

Energy Savings, page 7

•

Additional Help and Information , page 8

•

CHAPTER 1

The Cisco IP Conference Phone 7832

The Cisco IP Conference Phone 7832 enhances people-centric communications, combining superior
high-definition (HD) audio performance and 360-degree coverage for all sizes of conference rooms and
executive offices. It provides an audiophile sound experience with a full-duplex two-way wideband (G.722)
audio hands-free speaker. The Cisco IP Conference Phone 7832 is a simple solution that meets the challenges
of the most diverse rooms.

The phone has sensitive microphones with 360-degree coverage. This coverage lets users speak in a normal
voice and be heard clearly from up to 7 feet (2.1 m) away. The phone also features technology that resists
interference from mobile phones and other wireless devices, assuring delivery of clear communications without
distractions.

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

1

Phone Setup

Phone Setup

Typically, your administrator sets up your phone and connects it to the network. If your phone is not set up
and connected, contact your administrator for instructions.

Ways to Provide Power to Your Conference Phone

Your conference phone needs power from one of these sources:

Power over Ethernet (PoE), which your network supplies.

•

Cisco IP Phone Power Injector.

•

The following figure shows the PoE and midspan cable power options.

Figure 1: Conference Phone Power Options

Your Phone

Connect to the Network

You need to connect the phone to the telephone network.

• Wired connection—The phone is plugged into the network using an Ethernet cable.

Sign into Your Extension from Another Phone

If extension mobility is configured, you can sign into a different phone in your network and have it act the
same as your phone. After you sign in, the phone adopts your personal directory number.

Procedure

Step 1
Step 2
Step 3

Press Sign in.

Enter your username and password, then press Sign in.

Press Sign out to sign out of your extension.

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

2

Your Phone

Sign In to a Phone as a Guest

You can sign in to a different phone in your network as a guest.

Procedure

Sign In to a Phone as a Guest

Step 1
Step 2
Step 3

Press Log In.

Enter your user ID and password.

Press Save.

Sign Out of a Phone as a Guest

Procedure

Step 1
Step 2

Press Guest Out.

Press Sign Out.

Set the Profile Rule on the Phone

Procedure

Step 1
Step 2
Step 3

Press Settings .

Select Device administration > Profile rule.

Press Resync.

Configuration Utility Page

You can customize some phone settings with the Configuration Utility page, which you access from your
computer. Your administrator gives you the page URL, your user ID, and password.

In the Configuration Utility page, you can control features, line settings, and phone services for your phone.

Phone features include speed dial, do not disturb, and your personal address book.

•

Line settings affect a specific phone line (directory number) on your phone. Line settings can include

•

call forwarding, visual and audio message indicators, ring patterns, and other line-specific settings.

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

3

Speed-Dial Numbers

Your Phone

The following table describes some specific features that you configure using the Configuration Utility page.

DescriptionFeatures

Call forward

Speed dial

contact

Speed-Dial Numbers

When you dial a number on your phone, you enter a series of digits. When you set up a speed-dial number,
the speed-dial number must contain all the digits you need to make the call. For example, if you need to dial
9 to get an outside line, you enter the number 9 and then the number you want to dial.

You can also add other dialed digits to the number. Examples of additional digits include a meeting access
code, an extension, a voicemail password, an authorization code, and a billing code.

The dial string can contain the following characters:

You specify the number that will receive calls when call forward is enabled on the
phone. Use the Configuration Utility page to set up more complicated call forward
functions, for example, when your line is busy.

You assign phone numbers to speed-dial numbers so that you can quickly call that
person.

You assign a ringtone to a specific line.Ringtone

You add a contact to your personal directory with Configuration Utility page.Personal directory

0 to 9

•

Pound (#)

•

Asterisk (*)

•

• Comma (,)—This is the pause character, and gives a 2- second delay in the dialing. You can have several

commas in a row. For example, two commas (,,) represent a pause of 4 seconds.

The rules for dial strings are:

Use the comma to separate the parts of the dial string.

•

An authorization code must always precede a billing code in the speed-dial string.

•

A single comma is required between the authorization code and the billing code in the string.

•

A speed-dial label is required for speed dials with authorization codes and additional digits.

•

Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequence
is correct.

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

4

Your Phone

Cisco IP Phone 7832 Buttons and Hardware

Note

Your phone does not save the authorization code, billing code, or extra digits from the speed dial in the
call history. If you press Redial after you connect to a speed-dial destination, the phone prompts you to
enter any required authorization code, billing code, or additional digits manually.

Example

To set up a speed-dial number to call a person at a specific extension, and if you need an authorization code
and billing code, consider the following requirements:

You need to dial 9 for an outside line.

•

You want to call 5556543.

•

You need to input the authorization code 1234.

•

You need to input the billing code 9876.

•

You must wait for 4 seconds.

•

After the call connects, you must dial the extension 56789#.

•

In this scenario, the speed-dial number is 95556543,1234,9876,,56789#.

Cisco IP Phone 7832 Buttons and Hardware

The following figure shows the Cisco IP Conference Phone 7832.

Figure 2: Cisco IP Conference Phone 7832 Buttons and Features

Mute bar1

microphone is muted, the LED bar is lit red.

Toggle the microphone on or off. When the

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

5

Conference Phone Navigation

Your Phone

LED bar2

Indicates call states:

• Green, solid—Active call

• Green, flashing—Incoming call

• Green, pulsing—Held call

• Red, solid—Muted call

Access functions and services.Softkey buttons3

4

Navigation bar and Select
button

Scroll through menus, highlight items, and select the highlighted

item.

When the phone is idle, press Up to access the recent calls list and
press Down to access the favorites list.

Volume button5

Adjust the speakerphone volume (off hook) and the ringer

volume(on hook).

When you change the volume, the LED bar lights white to show the
volume change.

Conference Phone Navigation

Use the Navigation bar to scroll through menus. Use the inner Select button of the Navigation bar to select
menu items.

If a menu item has an index number, you can enter the index number with the keypad to select the item.

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

6

Your Phone

Conference Phone Softkeys

You can interact with the features on your phone with the softkeys. Softkeys, located below the screen, give
you access to the function displayed on the screen above the softkey. The softkeys change depending on what
you are doing at the time. The More ... softkey shows you that more functions are available.

Conference Phone Screen

The phone screen shows information about your phone such as directory number, active call status, and
softkeys. The screen is made up of three sections: the header row, the middle section, and the footer row.

Conference Phone Softkeys

1

3

Clean the Phone Screen

Procedure

If your phone screen gets dirty, wipe it with a soft, dry cloth.

Caution

Energy Savings

Your administrator can reduce the amount of power that the phone screen uses when you're not using your
phone. Level of energy-saving that your administrator can set up:

At the top of the screen is the header row. The header row displays the current date and time, and
the phone number.

The middle of the phone screen displays the information associated with the calls or line.2

The bottom row of the screen contains the softkey labels. Each label indicates the action for the
softkey button below the screen.

Do not use any liquids or powders on the phone because they can contaminate the phone components
and cause failures.

• Power Save—The backlight or screen turns off when the phone has been inactive for a period of time.

You can manage the backlight.

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

7

Additional Help and Information

Additional Help and Information

If you have questions about the functions available on your phone, contact your administrator.

The Cisco website (https://www.cisco.com) contains more information about the phones and call control
systems.

For quick start guides and end-user guides in English, follow this link:

•

https://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-7800-series/
products-user-guide-list.html

For guides in languages other than English, follow this link:

•

https://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-7800-series/
tsd-products-support-translated-end-user-guides-list.html

For licensing information, follow this link:

•

https://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-7800-series/
products-licensing-information-listing.html

Your Phone

Accessibility Features

The Cisco IP Conference Phone 7832 provides accessibility features for the blind, and the visually, hearing,
and mobility impaired. Because many of these features are standard, users with disabilities can access them
without any special configuration.

The term phone support pages refers to the web pages that you can access to set up certain features. For Cisco
Unified Communications Manager (Release 10.0 and later), these pages are the Self Care Portal. For Cisco
Unified Communications Manager (Release 9.1 and earlier), these pages are the User Options web pages.

Cisco is committed to designing and delivering accessible products and technologies to meet the needs of
your organization. You can find more information about Cisco and its commitment to accessibility at this
URL: http://www.cisco.com/go/accessibility

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

8

Your Phone

Hearing-Impaired Accessibility Features

Your conference phone comes with standard accessibility features that require little or no setup.

Figure 3: Hearing-Impaired Accessibility Features

Accessibility Features

Table 1: Hearing-Impaired Accessibility Features

LED bar1

2

Visual notification of phone state and
message-waiting indicator

DescriptionAccessibility FeatureItem

The phone screen displays the current state and the LED
bar displays:

• Green, solid—Active call

• Green, flashing—Incoming call

• Green, pulsing—Held call

• Red, solid—Muted call

The phone screen displays the current state.

When you have a message, a message is displayed on
the phone screen. Your phone also provides an audible
message-waiting indicator.

To change the audible voice-message indicator, sign in
to the Self Care portal and access the message-indicator
settings. You can change each setting to on or off.

Your administrator can also change your settings.

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

9

Accessibility Features

Your Phone

DescriptionAccessibility FeatureItem

Adjustable ringtone, pitch, and volume3

Vision-Impaired and Blind Accessibility Features

Your phone comes with standard accessibility features that require little or no setup.

Figure 4: Vision-Impaired and Blind Accessibility Features

Select Settings > Preferences to change the

•

ringtone.

Adjust the volume level for the phone ring. When

•

not in a call, press Volume to raise or lower the
volume.

When you adjust the volume, the LED bar lights
white to show the volume increase or decrease.

Your administrator can also change your settings.

Table 2: Vision-Impaired and Blind Accessibility Features

DescriptionAccessibility FeatureItem

1

Mute button

This button is located above the LED bar and

•

the screen.

Use the Mute button to toggle the
microphone on or off. When the
microphone is muted, the LED bar lights
red. When you turn on Mute, your phone
beeps once; when you turn off Mute, your
phone beeps twice.

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

10

Your Phone

Accessibility Features

DescriptionAccessibility FeatureItem

2

High-contrast visual and audible alert of incoming
call with the LED bar

The LED bar is located between the Mute

•

button and the screen.

Alerts you to an incoming call. The LED
flashes during incoming calls.

Colors indicate your phone's status:

• Green, solid—Active call

• Green, flashing—Incoming call

• Green, pulsing—Held call

• Red, solid—Muted call

3

Back-lit grayscale LCD screen with adjustable
contrast on the Cisco IP Phone

4

5

Softkeys

These are buttons just below the LCD.

•

Navigation cluster (includes the Navigation bar
and the Select button)

The Navigation cluster is located to the right

•

Allows you to adjust your phone screen
contrast.

Provide access to special functions. The
LCD displays the functions.

Use the Navigation bar to move up and
down in the phone LCD. The Select button
is in the center of the Navigation bar.

of the keypad.

Standard 12-key layout6

Allows you to use existing or familiar key
positions. Key 5 has a nib.

7

Volume key

This key is located to the left of the keypad.

•

Allows you to increase or decrease the ring
volume or the sound.

Press up on the rocker key to increase the
volume. Press down on the rocker key to
decrease the volume.

When you adjust the volume, the LED bar
lights white to show the volume increase
or decrease.

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

11

Accessibility Features

Mobility-Impaired Accessibility Features

Your conference phone comes with standard accessibility features that require little or no setup.

Figure 5: Mobility-Impaired Accessibility Features

Your Phone

Table 3: Mobility-Impaired Accessibility Features

DescriptionAccessibility FeatureItem

LED bar1

Indicates your phone's status:

• Green, solid—Active call

• Green, flashing—Incoming call

• Green, pulsing—Held call

• Red, solid—Muted call

2

Tactile-discernible buttons and
functions, including a nib on Key 5

Allow you to easily locate your phone's keys. For
example, Key 5 has a nib, which you can use to locate
other key positions.

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

12

Your Phone

Third-Party Accessibility Applications

Cisco works closely with partners to provide solutions that complement the Accessibility and usability of
Cisco Products and Solutions. There are third-party applications such as real-time Captioning on Cisco IP
phones, Text Telephones for the Deaf (TDD/TTY), Real Time Text (RTT), hearing/voice carry over
(HCO/VCO), audible Caller ID, Inline amplifiers for handsets for louder call sound, “busy lights”, audio/visual
emergency notifications through Cisco IP phones (supporting users with disabilities), etc.

Here's a link to a presentation about all the accessibility features of Cisco Unified Communications products,
and some third party assistive technology which works with it:

http://www.cisco.com/c/dam/en_us/about/responsibility/accessibility/products/Accessibility_Innovation_
Cisco_Unified_Communications.pdf

For more information about third-party applications, contact your administrator.

Troubleshooting

You may experience issues related to the following scenarios:

Troubleshooting

Your phone cannot communicate with the call control system.

•

The call control system has communication or internal problems.

•

Your phone has internal problems.

•

If you experience problems, your administrator can help troubleshoot the root cause of the problem.

Find Information About Your Phone

Your administrator may ask for information about your phone. This information uniquely identifies the phone
for troubleshooting purposes.

Procedure

Step 1
Step 2

Press Settings .

Select Status > Product Information.
You can view the following information:

Product name— Model number of the Cisco IP Phone.

Serial number— Serial number of the Cisco IP Phone.

MAC address—Hardware address of the Cisco IP Phone.

Software version—Version number of the Cisco IP Phone firmware.

Hardware version—Version number of the Cisco IP Phone hardware.

Certificate—Status of the client certificate, which authenticates the Cisco IP Phone for use in the ITSP

network. This field indicates if the client certificate is properly installed in the phone.

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

13

Troubleshooting

Your Phone

Customization—For an RC unit, this field indicates whether the unit has been customized or not. Pending
indicates a new RC unit that is ready for provisioning. If the unit has already retrieved its customized profile,
this field displays the Customization state as Acquired.

Step 3

Press Exit to return to the Applications screen.

View the Customization State on the Phone

After the RC download from the EDOS server completes, you can view the customization state of a phone
on the LCD UI.

Here are the descriptions of the remote customization states:

• Open—The phone has booted for the first time and is not configured.

• Aborted—Remote Customization is aborted due to other Provisioning like DHCP options.

• Pending—The profile has been downloaded from the EDOS server.

• Custom-Pending—The phone has downloaded a redirect URL from the EDOS server.

• Acquired—In the profile downloaded from the EDOS server, there is a redirect URL for provision

configuration. If the redirect URL download from the provisioning server is successful, this state is
displayed.

• Unavailable—Remote customization has stopped because the EDOS server responded with an empty

provisioning file and the HTTP response was 200 OK.

Procedure

Step 1
Step 2
Step 3

Press Settings .

Select Status > Product information > Customization.

Press Back.

View the Network Status

Procedure

Step 1
Step 2

Press Settings softkey.

Select Status > Network Status.
You can view the following information:

• Network type—Indicates the type of Local Area Netwrok (LAN) connection that the phone uses.

• Network status—Indicates if the phone is connected to a network.

• IP address—IP address of the phone.

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

14

Your Phone

Troubleshooting

• VLAN ID—VLAN ID of the phone.

• Addressing type—Indicates if the phone has DHCP or Static IP enabled.

• IP status—Status of IP that the phone uses.

• Subnet mask—Subnet mask used by the phone.

• Default router—Default router used by the phone.

• DNS 1—Primary Domain Name System (DNS) server that the phone uses.

• DNS 2—Optional Backup DNS server that the phone uses.

• MAC address—Unique Media Access Control (MAC) address of the phone.

• Host name—Displays the current host name assigned to the phone.

• Domain—Displays the network domain name of the phone. Default: cisco.com

• Switch port link—Status of the switch port.

• Switch port config—Indicates speed and duplex of the network port.

View the Phone Status

Procedure

Step 1
Step 2

Press Settings softkey.

Select Status > Phone Status.
You can view the following information:

• Elapsed time—Total time elapsed since the last reboot of the system

• Tx (Packets)—Transmitted packets from the phone.

• Rx (Packets)—Received packets from the phone.

View the Status Messages on the Phone

Procedure

Step 1
Step 2

Press Settings softkey.

Select Information and settings > Status > Status messages.
You can view a log of the various phone statuses since provisioning was last done.

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

15

Troubleshooting

Your Phone

Status messages reflect UTC time and are not affected by the timezone settings on the
phone.

Step 3

Note

Press Back.

View the Line Status

Procedure

Step 1
Step 2

Press Settings .

Select Status > Phone status > Line status.
You can view the status of each line on the phone.

View the Transaction Status

Procedure

Step 1
Step 2

Press Settings .

Select Network configuration > Ethernet configuration > 802.1X authentication > Transaction status.
You can view the following information:

Transaction status

•

Protocol

•

View the Reboot History

Procedure

Step 1
Step 2

Press Settings .

Select Status > Reboot history.
You can view the details of the date and time whenever the phone has rebooted, no matter why the phone
rebooted.

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

16

Your Phone

Report All Phone Issues

You can use the Problem Reporting Tool (PRT) to collect and send phone logs, and to report problems to
your administrator.

Procedure

Troubleshooting

Step 1
Step 2
Step 3
Step 4

Step 5

Step 6
Step 7
Step 8

Press Settings .

Select Phone information > Report.

Select Status > Report problem.

Enter the date that you experienced the problem in the Date of problem field. The current date appears in
this field by default.

Enter the time that you experienced the problem in the Time of problem field. The current time appears in
this field by default.

Select Problem description.

Select a description from the displayed list.

Press Submit.

Identify Phone Issues with a URL in the Phone Web Page

When the phone is not working or doesn't register, a network error or any misconfiguration might be the cause.
To identify the cause, add a specific IP address or a domain name to the phone admin page. Then, try to access
so that the phone can ping the destination and display the cause.

Procedure

In a supported web browser, enter a URL that consist of your phone IP address and the destination IP that
you want to ping.
Enter a URL in the format:

http:/<Phone IP>/admin/ping?<ping destination>

where:

Phone IP = actual IP address of your phone.

/admin = path to access admin page of your phone.

ping destination = any IP address or domain name that you want to ping. Only alphanumeric characters, ‘-’,
and “_” are allowed as the ping destination. Otherwise the phone shows an error on the web page. If the <ping
destination> includes spaces, only the first part of the address is used as the pinging destination. For example,
“http://<Phone IP>/admin/ping?192.168.1.1 cisco.com” will actually ping 192.168.1.1.

Lost Phone Connectivity

Sometimes your phone can lose its connection to the call control system. When this connection is lost, your
phone displays a message.

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

17

Cisco One-Year Limited Hardware Warranty Terms

If you are on an active call when the connection is lost, the call continues. However, you do not have access
to all normal phone functions because some functions require information from the call control system. Your
softkeys might not work as you expect.

When the phone reconnects to the call control system, you'll be able to use your phone normally again.

Cisco One-Year Limited Hardware Warranty Terms

Special terms apply to your hardware warranty and services that you can use during the warranty period.

Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software,
is available on Cisco.com at this URL: https://www.cisco.com/go/hwwarranty.

Your Phone

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

18

Make Calls

CHAPTER 2

Calls

Make Calls, page 19

•

Answer Calls, page 21

•

Mute Your Call, page 23

•

Hold Calls, page 24

•

Forward Calls, page 26

•

Transfer Calls, page 26

•

Conference Calls and Meetings, page 27

•

Your Cisco IP Phone works just like a regular phone. But we make it easier for you to make calls.

Make a Call

Use your phone just like any other phone to make a call.

Procedure

Enter a number and press Call.

Redial a Number

Use your phone just like any other phone to make a call.

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

19

Speed Dial

Calls

Procedure

Step 1
Step 2

Select Recents.

Select the call record that you want to dial and press Calls.

Speed Dial

Speed Dial allows you to press a button, enter a preset code, or select a phone screen item to place a call. You
can configure the speed dial from the phone screen and also from the phone web page.

You can edit, delete, and validate a speed-dial code.

Assign a Speed-Dial Code from the Phone Screen

You can configure a speed-dial from your phone screen. You can also assign a speed-dial code from the phone
Configuration Utility page.

Procedure

Step 1
Step 2
Step 3
Step 4

Press Settings .

Select Speed dial.

Scroll to an unassigned speed-dial index.

Press Edit and do one of the following:

Enter the name and number.

•

Select Option > Select from contact to select a contact from the address book.

•

Step 5

Select Save

Make a Call with a Speed-Dial Code

Before You Begin

Set up speed-dial codes on the Configuration Utility page of your phone or from your phone's Applications
menu.

Procedure

Enter the speed-dial code and press Call.

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

20

Calls

Dial an International Number

You can dial international calls when you prefix the phone number with a plus (+) sign.

Procedure

Dial an International Number

Step 1

Step 2

Press and hold star (*) for at least 1 second.
The plus (+) sign is displayed as the first digit in the phone number.

Dial the number.
Ten seconds after the last key press, the phone dials the number.

Secure Calls

Your administrator can take steps to protect your calls from tampering by people outside your company. When
a lock icon is displayed on your phone during a call, your phone call is secure. Depending upon how your
phone is configured, you may have to sign on before you make a call or before a security tone plays over your
handset.

Answer Calls

Your Cisco IP Phone works just like a regular phone. But we make it easier for you to answer calls.

Answer a Call

Procedure

Press Answer.

Answer Call Waiting on Your Conference Phone

When you're on an active call, you know that a call is waiting when you hear a single beep and see a message
on the conference phone screen.

Procedure

Press Answer.

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

21

Answer Call Waiting

Answer Call Waiting

When you're on an active call, you know that a call is waiting when you hear a single beep and the line button
flashes red.

Procedure

Calls

Step 1
Step 2

(Optional) If you have more than one call waiting, select an incoming call.

Press the line button.

Decline a Call

You can send an active or ringing call to your voicemail system or to a preset phone number.

Procedure

Decline a call by performing one of the following actions:

Press Decline.

•

If you have multiple incoming calls, highlight the incoming call and press Decline.

•

Turn On Do Not Disturb

Use Do Not Disturb (DND) to silence your phone and ignore incoming call notifications when you need to
avoid distractions.

When you enable DND, your incoming calls forward to another number, such as your voicemail, if it is set
up.

When DND is turned on, the DND is on is displayed below each line number.

When you enable DND, by default, it affects all lines on your phone. You can also enable DND on a specific
line from Preferences menu. However, you will always receive intercom and emergency calls, even when
DND is turned on.

Procedure

Step 1
Step 2

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

22

Press DND to turn on DND.

Press Clr DND again to turn off DND.

Calls

Turn On or Turn Off DND Using a Star Code

You can turn on or turn off the do not disturb feature by dialing the respective star codes that are configured
for your phone. The administrator enters the star codes in the DND Act Code and DND Deact Code fields
respectively on the Configuration Utility page.

Procedure

Turn On or Turn Off DND Using a Star Code

Step 1
Step 2

To turn on DND, dial the star code provided by your administrator.

To turn off DND, dial the star code provided by your administrator.

Answer a Coworker's Phone (Call Pickup)

If you share call handling tasks with your coworkers, you can answer a call that is ringing on a coworker’s
phone. First, your administrator has to assign you to at least one call pickup group.

Answer a Call Within Your Group (Pickup)

You can answer a call that rings on another phone within your call pickup group. If multiple calls are available
for pickup, you'll answer the call that has been ringing for the longest time.

Procedure

Step 1
Step 2

(Optional) Press the line button.

Press PickUp to transfer an incoming call within your pickup group to your phone.

Mute Your Call

While you are on a call, you can mute the audio, so that you can hear the other person, but they cannot hear
you.

Procedure

Step 1

Step 2

Step 3

Press Mute .

Press Mute .

Press Mute again to turn mute off.

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

23

Hold Calls

Hold Calls

Put a Call on Hold

You can put an active call on hold and then resume the call when you're ready.

Procedure

Calls

Step 1
Step 2

Press Hold.

To resume a call from hold, press Hold again.

Answer a Call Left on Hold for Too Long

When you've left a call on hold too long, you'll be notified with these cues:

Flashing red line button

•

Flashing LED bar

•

Visual notification on the phone screen

•

Ringing notification on the phone if a hold reminder is configured with phone web page

•

Procedure

Press Answer to resume the held call.

Swap Between Active and Held Calls

Call Park

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

24

You can easily switch between active and held calls.

Procedure

Press Swap to switch to the held call.

You can use your phone to park a call. You can then retrieve the call either from your phone or another phone,
such as a phone at a coworker’s desk or in a conference room.

Calls

A parked call is monitored by your network so you won't forget about it. If the call remains parked for too
long, you hear an alert. You can then answer, decline to answer, or ignore the call on your original phone.
You can also continue retrieving it from another phone.

If you don't answer the call within a certain length of time, it's routed to voicemail or another destination, as
set by your administrator.

Place a Call on Hold with Call Park

You can park an active call that you answered on your phone and then use another phone in the call control
system to retrieve the call.

You can also park a call on your own phone. If so then you may not hear a recording.

You can park only one call at the call park number.

Before You Begin

Your call must be active.

Call Park

Procedure

Step 1

Step 2
Step 3

Press Park.
Your phone plays a recorded message that asks for the number of the parked call.

Enter the number and press Pound(#).

(Optional) Communicate the parked number to the person retrieving the call.

Retrieve a Call on Hold with Call Park

You can pick up a parked call from anywhere in your network.

Before You Begin

You need the number that was used to park the call.

Procedure

Step 1
Step 2
Step 3

Press Unpark.

(Optional) Press the line key that has busy lamp field with call pickup configured to retrieve a call on hold.

Enter the number where the call is parked followed by Pound(#).
You can also enter Pound(#) to retrieve the parked call. If you retrieve a call parked on your own phone, you
may not need to enter a number.

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

25

Forward Calls

Forward Calls

You can forward calls from any line on your phone to another number. Call forward is phone-line specific.
If a call reaches you on a line where call forwarding is not enabled, the call rings as usual.

There are two ways of forwarding your calls:

•

•

Verify that your calls are forwarded by looking for the Fwd All icon in the line label.

Verify that your calls are forwarded by looking for the Forward icon in the line label.

Procedure

Calls

Forward all calls

Forward calls in special situations, such as when the phone is busy or there is no answer.

Step 1
Step 2

Step 3

Press Fwd All on any idle line from which you want to forward your calls.

Enter the call forward target number exactly as you would dial it from your phone, or select an entry from
your list of recent calls.

Press Dial to forward all calls to the specified number.

Transfer Calls

You can transfer an active call to another person.

Transfer a Call to Another Person

When you transfer a call, you can stay on the original call until the other person answers. This gives you an
opportunity to talk privately with the other person before you remove yourself from the call. If you don't want
to talk, then transfer the call before for the other person answers.

You can also swap between both callers to consult with them individually before you remove yourself from
the call.

Procedure

Step 1
Step 2
Step 3
Step 4
Step 5

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

26

From a call that is not on hold, press Transfer.

Enter the other person's phone number.

(Optional) Wait until you hear the line ring or until the other person answers the call.

(Optional) Press the line key to return to the held call.

Press Transfer again.

Calls

Consult Before You Complete a Transfer

Before you transfer a call, you can talk to the person that you're transferring the call to.

Before You Begin

You have an active call that needs to be transferred.

Procedure

Consult Before You Complete a Transfer

Step 1
Step 2
Step 3
Step 4
Step 5
Step 6

Press Transfer .

Enter the phone number for the party you want to transfer.

When the other person answers, you can talk to them.

(Optional) Press the line key to return to the held call.

(Optional) Press the line key to return to the transfer target phone number.

Press Transfer to complete the transfer.

Conference Calls and Meetings

You can talk with several people in a single call. You can dial another person and add them to the call. If you
have multiple phone lines, you can join two calls across two lines. The conference ends when all participants
hang up.

Add Another Person to a Call

Procedure

Step 1
Step 2
Step 3

From an active call, press Conference .

Enter the phone number for the party you want to add and press Dial.

Press Conference .
The conference begins.

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

27

Add Another Person to a Call

Calls

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

28

Contacts

Corporate Directory, page 29

•

Personal Address Book, page 33

•

Corporate Directory

You can look up a coworker's number from your phone, which makes it easier to give them a call. Your
administrator sets up and maintains the directory.

Your phone supports three types of corporate directories—Lightweight Directory Access Protocol (LDAP)
Directory, Broadsoft Directory, and a Cisco XML Directory.

Dial a Contact in the Corporate Directory

CHAPTER 3

Procedure

Step 1
Step 2
Step 3
Step 4
Step 5

Press Contacts.

Select Corporate Directory.

Select a search criteria.

Enter your search criteria and press Submit.

Select the contact and press Dial.

Broadsoft Directory

You can search and view your personal, group, and enterprise contacts in your Broadsoft Directory, which
makes it easier to give them a call. Your administrator configures the Broadsoft Directory in your phone. This
application feature uses BroadSoft's Extended Services Interface (XSI).

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

29

Broadsoft Directory

Search for a Contact in Your Broadsoft Directory (Simple Search)

Before You Begin

Your administrator enables the Broadsoft Directory in your phone.

•

You or your administrator sets up your Broadsoft Directory user group type as Enterprise, Group, or

•

Personal.

Procedure

Contacts

Step 1
Step 2

Step 3
Step 4

Press Contacts .

Select Broadsoft Directory.
You may see the name as the directory name that you have configured for your Broadsoft Directory.

Select Simple Search.

Enter your search criteria, and press Submit.

Search for a Contact in Your BroadSoft Directory (Advance Search)

Before You Begin

Set up your Broadsoft Directory user group type as Enterprise or Group.

Procedure

Step 1
Step 2
Step 3
Step 4

Step 5

Press Contacts .

Select BroadSoft Directory.

Select Advance Search.

Select a search criteria.
You can search a contact in the BroadSoft directory by Last Name, First Name, User ID, Number, Extension,
Department, and Email.

Enter your search criteria, and press Submit.

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

30

Contacts

Edit Your Contact Type in Your Broadsoft Directory

Procedure

Broadsoft Directory

Step 1
Step 2
Step 3
Step 4
Step 5

Step 6

Press Contacts .

Select the Broadsoft Directory.

Press Option.

Select Edit Settings.

Select the Type field.
You can select Enterprise, Group, or Personal as your Broadsoft Directory contact type.

Press Save to apply the change.

Edit Your BroadSoft Directory Name

Procedure

Step 1
Step 2
Step 3
Step 4
Step 5
Step 6

Press Contacts .

Select the Broadsoft Directory.

Press Option.

Select Edit Settings.

Edit the Directory Name field.

Press Save to apply the change.

Edit the Server Name of Your Broadsoft Directory

Procedure

Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8

Press Contacts .

Select the Broadsoft Directory.

Press Option.

Select Edit Settings.

Select Host Server.

Press Edit and modify the server entry.

Edit the Host Server field.

Press Save to apply the change.

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

31

LDAP Directory

Edit User ID of Your Broadsoft Directory

Procedure

Contacts

Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9

Press Contacts .

Select the Broadsoft Directory.

Press Option.

Select Edit Settings.

Select UserID.

Press Edit and modify the user id of your Broadsoft Directory.

Press Apply to save the change.

Edit the User ID field.

Press Save to apply the change.

Edit Your Broadsoft Directory Password

Procedure

Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9

Press Contacts .

Select the Broadsoft Directory.

Press Option.

Select Edit Settings.

Select Password.

Press Edit and modify the entry.

Press Apply to save the change.

Edit the Password field.

Press Save to apply the change.

LDAP Directory

The Cisco IP Phone supports Lightweight Directory Access Protocol (LDAP) v3. You can search for a specified
LDAP directory for a name, phone number, or both. LDAP-based directories, such as Microsoft Active
Directory 2003 and OpenLDAP-based databases, are supported.

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

32

Contacts

Search for a Contact in Your LDAP Directory

Procedure

Personal Address Book

Step 1
Step 2
Step 3

Step 4

Press Contacts .

Select LDAP Directory.

Enter your search criteria.
You can search by first name and last name of a contact.

Press Submit.

Personal Address Book

Add a New Contact to Your Personal Address Book

Procedure

Step 1
Step 2
Step 3
Step 4
Step 5
Step 6

Press Contacts .

Select Personal Address Book.

Press Add or you can press the Select button.

Enter a name and at least one phone number.

Select a custom ringtone for the contact.

Press Save to add the entry to your personal directory.

Add a New Contact to Your Personal Address Book with Configuration Utility

Procedure

Step 1
Step 2
Step 3
Step 4

On the Config Utility page, select User Login > Personal Directory.

Click Add to Personal Directory.

Add name, work number, mobile number, and home number.

Click Submit All Changes.

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

33

Search for a Contact in Your Personal Address Book

Search for a Contact in Your Personal Address Book

Procedure

Contacts

Step 1
Step 2
Step 3
Step 4

Press Contacts .

Select Personal Address Book.

Select Option > Search.

Enter the address entry to search for, and press Submit.
You can only search by name (case insensitive). Search by number is not supported.

Call a Contact in Your Personal Address Book

Procedure

Step 1
Step 2
Step 3
Step 4

Press Contacts .

Select Personal Address Book and search for an entry.

Select the personal address book entry that you want to dial.

Press Call.

Edit a Contact in Your Personal Address Book

Procedure

Step 1
Step 2
Step 3
Step 4
Step 5
Step 6

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

34

Press Contacts .

Select Personal Address Book and search for an entry.

Select the entry you want to change.

Press Edit.

Modify the entry information.

Press Save to modify a phone number.

Contacts

Remove a Contact from Your Personal Address Book

Remove a Contact from Your Personal Address Book

Procedure

Step 1
Step 2
Step 3
Step 4

Press Contacts .

Select Personal Address Book.

Select Search address entry.

Select the address entry and press Option > Delete to delete the entry.

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

35

Remove a Contact from Your Personal Address Book

Contacts

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

36

Recent Calls

Recent Calls List, page 37

•

View Your Recent Calls, page 37

•

Return a Recent Call, page 38

•

Clear the Recent Calls List, page 38

•

Create a Contact From a Recents Record, page 39

•

Delete a Call Record, page 39

•

Delete All Call Records, page 40

•

Recent Calls List

Use the Recents list to see the 180 most recent individual calls and call groups.

If your Recents list reaches the maximum size, the next new entry overwrites the oldest entry in the list.

CHAPTER 4

View Your Recent Calls

Check to see who's called you recently.

Note

Missed call badging is per line. You can view the number of missed calls per line on the phone screen.
The maximum missed call badge is 99. When you view either the All calls or Missed calls list on the
phone screen for a particular line, the missed call badge for the selected line gets cleared.

There can be instances where the missed call badge and the actual number of missed calls is different.
This is because there is a limit of 180 calls on the Recents. This limit consists of outgoing calls, missed
calls, and incoming calls. Also, there can be some old missed calls that get added to the count for the
missed call badge. This can get overwritten in the Recents list.

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

37

Return a Recent Call

Recent Calls

Procedure

Step 1
Step 2

Step 3

Press Recents.

Choose to view all recent calls, or to view a certain kind of recent call.

All Calls

•

Missed Calls

•

Received Calls

•

Placed Calls

•

Press Select.

Return a Recent Call

Procedure

Step 1
Step 2
Step 3
Step 4
Step 5

Press Recents.

(Optional) Select the required line.

Select the call record that you want to dial.

(Optional) Press Edit call to edit the call record.

Press Call.

Clear the Recent Calls List

Procedure

Step 1
Step 2

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

38

Press Recents.

Choose to view all recent calls, or to view a certain kind of recent call.

All Calls

•

Missed Calls

•

Received Calls

•

Recent Calls

Placed Calls

•

Create a Contact From a Recents Record

Step 3
Step 4
Step 5

Press Select.

Press Delete list.

Press Delete .

Create a Contact From a Recents Record

Procedure

Step 1
Step 2
Step 3

Display a Recents record.

Press Options.

Press Add to address book.

Delete a Call Record

Procedure

Step 1
Step 2

Step 3
Step 4
Step 5
Step 6
Step 7

Press Recents.

Choose to view all recent calls, or to view a certain kind of recent call.

All Calls

•

Missed Calls

•

Received Calls

•

Placed Calls

•

Press Select.

Highlight the individual record or call group that you want to delete.

Press Delete entry.

Press Delete again to confirm.

Press Back .

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

39

Delete All Call Records

Delete All Call Records

You can delete all call history records on your phone.

Procedure

Recent Calls

Step 1
Step 2
Step 3

Press Recents.

Select Option > delete All.

Press Delete again to confirm.

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

40

Voicemail

Your Voicemail Account, page 41

•

Check for New Voice Messages, page 42

•

Access Voicemail, page 42

•

Access Audio Voicemail, page 42

•

Your Voicemail Account

You can access your voice messages directly from your phone. But your administrator must set up your
voicemail account, and may also set up your phone to access the voicemail system.

The Messages button on your phone acts as a speed dial into the voicemail system.

When you aren’t at your desk, you can call your voicemail system to access your voicemail. Your administrator
can give you the voicemail system phone number.

Because each voicemail system is different, we can't tell you how to use your voicemail system. For information
about your voicemail commands, see the voicemail system user documentation or contact your administrator.

CHAPTER 5

Set Up Voicemail on Your Phone

If your administrator has not set up your voicemail phone number on your phone, you can set it up yourself.

Procedure

Step 1
Step 2
Step 3
Step 4

Press Settings .

Select User preferences > Call preferences.

Enter your voicemail phone number in Voice mail.

Press Set.

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

41

Check for New Voice Messages

Check for New Voice Messages

To find out if you have new voicemail messages, look for one of these signs:

The light strip on your handset is solid red.

•

The number of missed calls and voicemail messages is displayed on your screen. If you have more than

•

99 new messages, a plus (+) sign is displayed.

An exclamation mark (!) indicates urgent voicemail messages.

•

You will also hear a stutter tone played from your handset, headset, or speakerphone when you use a phone
line. This stutter tone is line-specific. You only hear it when you use a line that has voice messages.

Access Voicemail

Voicemail

Procedure

Step 1

Step 2

Press Messages .

Follow the voice prompts.

Access Audio Voicemail

Depending upon how your administrator has set up your phone, you can retrieve your voicemail without
viewing a list of messages. This option is useful if you prefer a list of voicemail messages, but you occasionally
access your messages without the visual prompts.

Procedure

Step 1
Step 2

In the screen, press the Audio softkey.

When prompted, enter your voicemail credentials.

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

42

CHAPTER 6

Settings

Change the Ringtone, page 44

•

Assign a Ring Tone to an Extension with the Configuration Utility, page 44

•

Forward Calls in Specific Situations from Your Phone, page 44

•

Turn On Do Not Disturb For a Specific Line, page 45

•

Turn on DND on All Lines from Configuration Utility, page 46

•

Block an Anonymous Call, page 46

•

Block Your Caller ID Display, page 46

•

Secure a Call, page 47

•

Set Up an Auto Answer Page, page 47

•

Set Up Voicemail, page 47

•

Change the Display Mode, page 48

•

Change the Time Format, page 48

•

Change the Date Format, page 48

•

Configure the Screen Saver with the Phone Web Page, page 49

•

Change the Screen Saver, page 50

•

Add Logo as Phone Background, page 50

•

Change Wallpaper from the Phone Page, page 51

•

Set Language, page 51

•

Set Password, page 52

•

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

43

Change the Ringtone

Change the Ringtone

Procedure

Settings

Step 1
Step 2
Step 3
Step 4
Step 5

Press Settings .

Select User preferences > Audio preferences > Ext (n) - Ring tone, where n= extension number.

Scroll through the list of ringtones and press Play to hear a sample.

Press Select softkey and then Set softkey to save a selection.

Press Back to exit.

Assign a Ring Tone to an Extension with the Configuration Utility

Procedure

Step 1

Step 2

Step 3

On the Configuration Utility page, select User Login > Voice > Ext(n), where (n) is the number of an
extension.

Under Call Feature Settings, use the Default Ring (n) drop-down list box to specify one of the following:

No Ring

•

• 1 through 9—Choose one of the available ring tones.

Click Submit All Changes.

Forward Calls in Specific Situations from Your Phone

You can set up your phone so that calls are forwarded during specific situations, such as when your phone is
busy.

Before You Begin

Call forwarding must be enabled on your phone before you can forward your calls in specific situations.

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

44

Settings

Turn On Do Not Disturb For a Specific Line

Procedure

Step 1
Step 2
Step 3
Step 4

Step 5

Press Settings .

Select User Preferences > Call Preferences.

Select On to enable call forwarding.

Enter a phone number for each of the call forwarding services that you want to enable:

Forward all number: Forwards all incoming calls to a target phone number.

•

Forward busy number: Forwards all incoming calls to a target phone number when the primary line

•

is active.

Fwd no answer number: Forwards an incoming call that is not answered.

•

Fwd no answer delay: Assigns a response delay time.

•

If your administrator disables the feature key synchronization (FKS) on your phone, you can enter the
value as number of seconds after which call needs to be forwarded.

If your administrator enables feature key synchronization (FKS) on your phone, you can enter the value
as number of rings after which call needs to be forwarded.

Press Set.

Turn On Do Not Disturb For a Specific Line

Step 1
Step 2
Step 3
Step 4

Set do not disturb (DND) to silence your phone and suppress incoming call notifications when you need to
avoid distractions. You can suppress all incoming call notifications or you can suppress a specific caller
notification.

Procedure

Press Settings .

Select User preferences > Call preferences > Do not disturb.

Select a specific line from the list.

Press On to turn on DND or press Off to turn off DND.

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

45

Turn on DND on All Lines from Configuration Utility

Turn on DND on All Lines from Configuration Utility

Procedure

Settings

Step 1
Step 2

Step 3

On the Configuration Utility page, select User Login > Voice > User.

Under Supplementary Services, set DND Settings. to Yes.
You can turn on DND on all line if feature key sync (FKS) is not enabled by your administrator.

Click Submit All Changes.

Block an Anonymous Call

You can block an incoming call that does not have caller information.

Procedure

Step 1
Step 2
Step 3
Step 4

Press Settings .

Select User preferences > Call Preference > Block anonymous call.

Select On if you want to block the call that does not have caller information, or select Off to allow the call.

Select Set to save the setting.

Block Your Caller ID Display

You can hide your caller name and number from the person whom you are calling.

Procedure

Step 1
Step 2
Step 3
Step 4

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

46

Press Settings .

Select User preferences > Call preference > Block caller ID.

Press On you want to block caller ID display, or press Off to allow caller ID display.

Select Set to apply the changes.

Settings

Secure a Call

You can encrypt calls to protect them from eavesdroppers. You can set up the secure call feature on all
outbound calls or for a specific call.

Procedure

Secure a Call

Step 1
Step 2
Step 3
Step 4

Press Settings .

Select User Preferences > Call Preference > Secure Call.

Press On to enable secure call feature or press Off to disable the secure call feature.

Press to save the change and to return to the Call Preferences screen.

Set Up an Auto Answer Page

Procedure

Step 1
Step 2
Step 3
Step 4

Press Settings .

Select User preferences > Call preference > Auto answer page.

Press On to enable the Auto answer page or press Off to disable Auto answer page.

Press Set to save the changes.

Set Up Voicemail

Procedure

Step 1
Step 2
Step 3

Step 4

Press Settings .

Select User preferences > Call preferences > Voice mail.

Enter a phone number to check voicemail.

If you press the Messages button, it dials the voicemail number and displays the voice message list.

Press Set to confirm the assigned number.

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

47

Change the Display Mode

Change the Display Mode

This feature is supported on Cisco IP Phone 7821, 7841, and 7861.

Procedure

Settings

Step 1
Step 2

Step 3

Press Settings .

Select User preferences > Attendant console preferences > Display mode.
The following options are available:

Name

•

Ext

•

Both

•

Choose the display mode and pressSet.

Change the Time Format

You can change the current time format that the phone screen displays.

Procedure

Step 1
Step 2

Press Settings .

Select Device administration > Date/Time > Time format.
To set daylight savings, select Device administration > Date/Time > Daylight Savings. Press On to turn
on the daylight savings and press Off to turn it off.

Step 3
Step 4

(Optional) Select Device administration > Date/Time > Time Zone.

Select a time format and press Set to apply the changes.

Change the Date Format

You can change the date format that you want to see on your phone screen.

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

48

Settings

Configure the Screen Saver with the Phone Web Page

Procedure

Step 1
Step 2
Step 3

Press Settings .

Select Device administration > Date/Time > Date format.

Select a date format and press Set to apply the changes.

Configure the Screen Saver with the Phone Web Page

You can configure a screen saver for the phone. When the phone is idle for a specified time, it enters screen
saver mode.

Any button press returns the phone to normal mode. If a user password is set, the user must enter it to exit
screen saver mode.

Procedure

Step 1
Step 2
Step 3

On the Configuration Utility page, select User Login > Voice > User.

In the Screen section, set up the fields as described in the below table.

DescriptionParameter

Screen Saver Enable

Select Yes to enable a screen saver on the phone. When the phone is idle for a specified
time, it enters screen saver mode.

Default: No

Screen Saver Type

Screen Saver Wait

Picture Download
URL

Types of screen saver. Options you can choose:

Clock: Displays a digital clock on a plain background.

•

Download Picture: Displays a picture pushed from the phone webpage.

•

Logo: Displays a logo on the phone screen. Add a logo image in the Logo URL

•

field.

Lock : Enables locking of the screensaver.

•

Amount of idle time before screen saver displays.

Enter the number of seconds of idle time to elapse before the screen saver starts.

Default: 300

URL locating the (.png) file to display on the phone screen background.

When you enter an incorrect URL to download a new wallpaper, the phone fails to
upgrade to the newer wallpaper and displays the existing downloaded wallpaper. If
the phone does not have any wallpaper downloaded earlier, it displays a gray screen.

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

49

Change the Screen Saver

Settings

DescriptionParameter

Enter a URL or path for the location where the logo image is saved. If you select logo
as as screensaver type, this image displays as a screensaver on the phone screen.

Step 4

Logo URL

Click Submit All Changes.

Change the Screen Saver

You can enable your phone screen saver, and specify its appearance and the amount of time for the phone to
be idle before the screen saver appears.

Procedure

Step 1
Step 2
Step 3
Step 4

Press Settings .

Select User preferences > Screen preferences > Screen saver.

Select On to enable the screen saver, or press Off to turn the screen saver off.

Select Screen saver settings to choose the settings:

Screen saver type: Choose one of the following options:

•

Clock: Displays a rounded clock with the wallpaper in the background.

•

Download Picture: Displays a picture pushed from the phone webpage.

•

Logo: Displays a logo as the phone screensaver. This image is added in the Logo URL field of the

•

phone web page.

Lock: Displays a lock icon on the phone screen.

•

Trigger interval: Enter the number of seconds that the phone remains idle before the screen saver turns

•

on.

Refresh interval: Enter the number of seconds before the screen saver should refresh (if, for example,

•

you chose a rotation of pictures).

Step 5

Press Set.

Add Logo as Phone Background

To add a logo icon as your phone screen background, add it from phone web page.

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

50

Settings

Change Wallpaper from the Phone Page

Procedure

Step 1
Step 2

Step 3

On the phone web page, select User Login > Voice > User.

In the Screen section, select Logo from the Phone Background field and in the Logo URL field enter a URL
or path for the location where the logo image is saved.

Click Submit All Changes.
After the logo is added in the phone background, if you select Default from the Phone Background list and
save the changes, the logo icon on the phone screen will disappear.

Change Wallpaper from the Phone Page

Your administrator may allow you to change the default wallpaper on your phone to one of the wallpapers
available.

Procedure

Step 1
Step 2

On the phone web page, select User Login > Voice > User.

In the Phone Background field of the Screen section, select any of the options as phone wallpaper.

Default: Phone does not have any wallpaper. If no wallpaper is added to the phone screen the phone

•

screen displays monochrome wallpaper.

Set Language

Depending upon how your phone is configured, you may be able to change the language used by your phone.

Procedure

Step 1
Step 2
Step 3
Step 4

Press Settings .

Select Device administration > Language.

Select a language from the list of available languages.

Select Save.

Logo: In the phone web page if you select Logo as your phone background option, the logo that you

•

add in the Logo URL is used as the wallpaper.

The logo display area is mid-center of the phone screen. The logo display area size of the phone is
128x128. If original logo size does not fit display area, scale to fit.

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

51

Set Password

Set Password

Reset your phone password regularly to maintain network security. Keep all passwords in a safe place to avoid
theft.

Before You Begin

You must have your existing password.

Procedure

Settings

Step 1
Step 2
Step 3
Step 4
Step 5

Press Settings .

Select Device administration > Set password.

Enter your current password in the Old password field.

Enter your new password in the New password and the Reenter new password fields.

Select Save.

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

52

Product Safety and Security

Safety and Performance Information, page 53

•

FCC Compliance Statements, page 54

•

Cisco Product Security Overview, page 55

•

Important Online Information, page 55

•

Safety and Performance Information

Power Outage

Your access to emergency service through the phone requires that the phone receive power. If a power
interruption occurs, service or emergency calling service dialing does not function until power is restored. If
a power failure or disruption occurs, you may need to reset or reconfigure the equipment before you can use
service or emergency calling service dialing.

CHAPTER 7

External Devices

We recommend that you use good-quality external devices that are shielded against unwanted radio frequency
(RF) and audio frequency (AF) signals. External devices include headsets, cables, and connectors.

Depending on the quality of these devices and their proximity to other devices, such as mobile phones or
two-way radios, some audio noise may still occur. In these cases, we recommend that you take one or more
of these actions:

Move the external device away from the source of the RF or AF signals.

•

Route the external device cables away from the source of the RF or AF signals.

•

Use shielded cables for the external device, or use cables with a better shield and connector.

•

Shorten the length of the external device cable.

•

Apply ferrites or other such devices on the cables for the external device.

•

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

53

Ways to Provide Power to Your Phone

Cisco cannot guarantee the performance of external devices, cables, and connectors.

Product Safety and Security

Caution

In European Union countries, use only external speakers, microphones, and headsets that are fully compliant
with the EMC Directive [89/336/EC].

Ways to Provide Power to Your Phone

You can provide power to your phone in one of two ways:

Use the power cable that comes with your phone.

•

If your network supports Power over Ethernet (PoE), you can plug your phone into the network. Plug

•

an Ethernet cable into the Ethernet phone port and into the network.

If you are not sure whether your network supports PoE, check with your administrator.

Phone Behavior During Times of Network Congestion

Anything that degrades network performance can affect Cisco IP Phone voice and video quality, and in some
cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following
activities:

Administrative tasks, such as an internal port scan or security scan

•

Attacks that occur on your network, such as a Denial of Service attack

•

FCC Compliance Statements

The Federal Communications Commission requires compliance statements for the following:

FCC Part 15.21 Statement

Changes or modifications not expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.

FCC RF Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End
users must follow the specific operating instructions for satisfying RF exposure compliance. This transmitter
must be at least 20 cm from the user and must not be collocated or operating in conjunction with any other
antenna or transmitter.

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

54

Product Safety and Security

FCC Receivers and Class B Digital Statement

This product has been tested and complies with the specifications for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used according to the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which is found by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:

Reorient or relocate the receiving antenna

•

Increase the separation between the equipment or devices

•

Connect the equipment to an outlet other than the receiver's

•

Consult a dealer or an experienced radio/TV technician for assistance

•

FCC Receivers and Class B Digital Statement

Cisco Product Security Overview

This product contains cryptographic features and is subject to U.S. and local country laws that govern import,
export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to
import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for
compliance with U.S. and local country laws. By using this product, you agree to comply with applicable
laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

Further information regarding U.S. export regulations can be found at https://www.bis.doc.gov/

policiesandregulations/ear/index.htm.

Important Online Information

End User License Agreement

The End User License Agreement (EULA) is located here: https://www.cisco.com/go/eula

Regulatory Compliance and Safety Information

Regulatory Compliance and Safety Information (RCSI) is located here: https://www.cisco.com/c/en/us/td/

docs/voice_ip_comm/cuipph/all_models/regulatory_compliance/english/install/guide/iphrcsi3.html

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

55

Important Online Information

Product Safety and Security

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

56