Cisco 78-15328-01 User Manual

Catalyst 6500 Series Switch
Command Reference

Release 7.6

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Catalyst 6500 Series Switch Command Reference

Copyright © 1999 –2003, Cisco Systems, Inc.
All rights reserved.

Preface xxv

Audience xxv
Organization xxv
Related Documentation xxv
Conventions xxvi
Obtaining Documentation xxvii

Cisco.com xxvii
Documentation CD-ROM xxvii
Ordering Documentation xxvii
Documentat ion Feedback xxviii

Obtaining Technical Assistance xxviii

Cisco.com xxviii
Technical Assistance Center xxix

Obtaining Additional Publications and Information xxx

CONTENTS

CHAPTER

CHAPTER

1 Command-Line Interfac es 1-1

Switch CLI 1-1

Accessing the Switch CLI 1-1
Operating the Switch CLI 1-3

ROM Monitor CLI 1-13

Accessing the ROM Monitor CLI 1-13
Operating th e RO M Monitor CLI 1-13

2 Catalyst6500 Series Switch and ROM Monitor Commands 2-1

alias 2-2
boot 2-4
cd 2-5
clear acllog 2-6
clear alias 2-7
clear arp 2-8
clear banner motd 2-9
clear boot auto-config 2-10

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clear boot device 2-11

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Contents

clear boot syst em 2-12
clear cam 2-13
clear cam noti fic a tio n 2-14
clear channel statistics 2-15
clear config 2-16
clear config pv la n 2-18
clear cops 2-19
clear counter s 2-21
clear crypto ke y rs a 2-22
clear dot1x con f ig 2-23
clear dot1x gue s t-vlan 2-24
clear gmrp stat is t ics 2-25
clear gvrp stat is tics 2-26
clear igmp statis tics 2-27
clear ip alias 2-28
clear ip dns domain 2-29
clear ip dns server 2-30
clear ip permit 2-31
clear ip route 2-33
clear kerberos clients mandatory 2-34
clear kerberos cr edentials forward 2-35
clear kerbero s cre ds 2-36
clear kerberos realm 2-37
clear kerbero s ser ver 2-38
clear key confi g-key 2-39
clear l2protocol-tunnel cos 2-40
clear l2protocol-tunnel statistics 2-41
clear lacp-channel statistics 2-42
clear lda 2-43
clear localus er 2-45

iv

clear log 2-46
clear log comma nd 2-47
clear logging buffer 2-48
clear logging lev el 2-49
clear logging ser ve r 2-51

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clear mls cef 2-52
clear mls entry 2-53
clear mls entry cef adjacency 2-55
clear mls exclude protocol 2-56
clear mls multicast statistics 2-57
clear mls nde flow 2-58
clear mls statistics 2-59
clear mls statis tics entry 2-61
clear module password 2-63
clear multicast router 2-64
clear ntp server 2-65
clear ntp timezone 2-66
clear pbf 2-67

Contents

clear pbf-map 2-68
clear port broadcast 2-70
clear port cops 2-71
clear port host 2-72
clear port qos cos 2-73
clear port security 2-74
clear pvlan mapping 2-75
clear qos acl 2-76
clear qos config 2-78
clear qos cos-dscp-map 2-79
clear qos dscp-cos-map 2-80
clear qos ipprec-dscp-map 2-81
clear qos mac-cos 2-82
clear qos map 2-83
clear qos policed-dscp-map 2-85
clear qos policer 2-86
clear qos statistics 2-88

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clear radius 2-89
clear rcp 2-90
clear rgmp statistics 2-91
clear security acl 2-92
clear security acl capture-ports 2-94

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clear securit y ac l l og flo w 2-95
clear securit y ac l m ap 2-96
clear snmp access 2-98
clear snmp access-list 2-99
clear snmp community 2-100
clear snmp community-ext 2-101
clear snmp gro u p 2-102
clear snmp ifalia s 2-103
clear snmp not if y 2-104
clear snmp tar ge ta d dr 2-105
clear snmp targetparams 2-106
clear snmp tra p 2-107
clear snmp user 2-108
clear snmp vie w 2-109
clear spantree detected-protocols 2-110
clear spantree mst 2-111
clear spantree portcost 2-112
clear spantree portinstancecost 2-113
clear spantree portinstancepri 2-115
clear spantree portpri 2-116
clear spantree portvlancost 2-117
clear spantree portvlanpri 2-119
clear spantree root 2-120
clear spantree statistics 2-122
clear spantree uplinkfast 2-124
clear tacacs ke y 2-125
clear tacacs se rv e r 2-126
clear timezon e 2-127
clear top 2-128
clear trunk 2-129

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clear vlan 2-130
clear vlan coun te rs 2-132
clear vlan map pi ng 2-133
clear vmps rcp 2-135
clear vmps ser ve r 2-136

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clear vmps statistics 2-137
clear vtp pruneeligible 2-138
clear vtp statistics 2-139
commit 2-140
commit lda 2-142
configure 2-143
confreg 2-145
context 2-147
copy 2-149
delete 2-155
dev 2-156
dir—ROM monitor 2-157
dir—switch 2-158

Contents

disable 2-160
disconnect 2-161
download 2-162
enable 2-166
format 2-167
frame 2-169
fsck 2-170
history—ROM monitor 2-172
history—switch 2-173
l2trace 2-174
meminfo 2-177
ping 2-178
pwd 2-181
quit 2-182
reconfirm vmps 2-183
reload 2-184
repeat 2-185

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reset—ROM monitor 2-187
reset—switch 2-188
restore counters 2-191
rollback 2-192
session 2-193

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set 2-194
set accounting commands 2-195
set accounting connect 2-196
set accounting exec 2-197
set accounting suppress 2-199
set accounting system 2-200
set accounting update 2-202
set acllog ratelimit 2-203
set aclmerge algo 2-204
set aclmerge bdd 2-205
set alias 2-206
set arp 2-207
set authentication enable 2-209
set authentication login 2-211
set authorization commands 2-213
set authorization enable 2-215
set authorization exec 2-217
set banner lcd 2-219
set banner motd 2-220
set banner telnet 2-221
set boot auto-config 2-222
set boot config-register 2-223
set boot config-register auto-conf ig 2-226
set boot device 2-229
set boot sync now 2-231
set boot system flash 2-232
set cam 2-234
set cam notification 2-236
set cdp 2-239
set channelprot ocol 2-241

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set channel vlanc ost 2-243
set config acl nvram 2-245
set config mode 2-246
set cops 2-248
set crypto key rs a 2-250

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set default portstatus 2-251
set dot1q-all-tagged 2-252
set dot1x 2-253
set enablepass 2-256
set errdisable-timeout 2-257
set errordetection 2-259
set feature agg-l ink-partner 2-261
set feature dot1x-radius-keepalive 2-262
set feature mdg 2-263
set garp timer 2-264
set gmrp 2-265
set gmrp fwdall 2-266
set gmrp registra tion 2-267

Contents

set gmrp timer 2-268
set gvrp 2-270
set gvrp applicant 2-271
set gvrp dynamic-vlan-creation 2-272
set gvrp registration 2-273
set gvrp timer 2-275
set igmp 2-277
set igmp fastblock 2-278
set igmp fastleave 2-279
set igmp flooding 2-280
set igmp leave-que ry-type 2-281
set igmp mode 2-282
set igmp ratelimit 2-283
set igmp querier 2-285
set igmp v3-processing 2-287
set inlinepower defaultallocation 2-288
set interface 2-289

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set ip alias 2-292
set ip dns 2-293
set ip dns domain 2-294
set ip dns server 2-295
set ip fragmentat ion 2-296

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Contents

set ip http port 2-297
set ip http server 2-298
set ip permit 2-299
set ip redirect 2-301
set ip route 2-302
set ip unreachable 2-304
set kerberos clients mandatory 2-305
set kerberos credentials forward 2-306
set kerberos local-realm 2-307
set kerberos realm 2-308
set kerberos server 2-309
set kerberos srvtab entry 2-310
set kerberos srvtab remote 2-312
set key config-key 2-313
set l2protocol -tunnel cos 2-314
set l2protocol -tunnel trunk 2-315
set lacp-channel system-priority 2-316
set lcperroraction 2-317
set lda 2-318
set length 2-321
set localuser 2-322
set logging buffer 2-324
set logging console 2-325
set logging history 2-326
set logging level 2-327
set logging server 2-330
set logging session 2-332
set logging telnet 2-333
set logging timestamp 2-334
set logout 2-335
set mls agingtime 2-336
set mls bridged-flow-statistics 2-339
set mls cef load-balance 2-340
set mls cef per-prefix-statistics 2-341
set mls exclude protocol 2-342

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set mls flow 2-343
set mls nde 2-345
set mls rate 2-349
set mls statistics protocol 2-350
set mls verify 2-351
set module 2-353
set module name 2-355
set module power 2-356
set module shutdown 2-357
set msfcautostate 2-358
set msmautostate 2-360
set multicast router 2-361
set ntp broadcastclient 2-362

Contents

set ntp broadcastdelay 2-363
set ntp client 2-364
set ntp server 2-365
set ntp summertime 2-366
set ntp timezone 2-368
set password 2-369
set pbf 2-370
set pbf-map 2-372
set port arp-inspection 2-374
set port auxiliaryvlan 2-375
set port broadcast 2-377
set port channel 2-379
set port cops 2-382
set port debounce 2-383
set port disable 2-385
set port dot1q-all-tagged 2-386
set port dot1qtunnel 2-388

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set port dot1x 2-390
set port duplex 2-393
set port enable 2-394
set port errdisable-timeout 2-395
set port flowcontrol 2-396

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set port gmrp 2-398
set port gvrp 2-399
set port host 2-401
set port inlinepower 2-402
set port jumbo 2-403
set port l2protocol-tunnel 2-404
set port lacp-channel 2-406
set port macro 2-408
set port membership 2-411
set port name 2-413
set port negotiation 2-414
set port protocol 2-415
set port qos 2-417
set port qos autoqos 2-419
set port qos cos 2-421
set port qos policy-source 2-422
set port qos trust 2-424
set port qos trust-device 2-426
set port qos trust-ext 2-427
set port rsvp dsbm-election 2-428
set port security 2-429
set port speed 2-432
set port sync-restart-delay 2-433
set port trap 2-434
set port unicast-flood 2-435
set port voice interface dhcp 2-437
set power redundanc y 2-439
set prompt 2-440
set protocolfi lter 2-441
set pvlan 2-442

xii

set pvlan mapping 2-444
set qos 2-446
set qos acl default-action 2-447
set qos acl ip 2-449
set qos acl ipx 2-454

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set qos acl mac 2-457
set qos acl map 2-459
set qos autoqos 2-461
set qos bridged-mi croflow-policing 2-462
set qos cos-dscp-map 2-463
set qos drop-threshold 2-464
set qos dscp-cos-map 2-466
set qos ipprec-ds cp-map 2-467
set qos mac-cos 2-469
set qos map 2-470
set qos policed-dscp-map 2-473
set qos policer 2-474
set qos policy-source 2-477

Contents

set qos rsvp 2-479
set qos rxq-ratio 2-481
set qos statistics export 2-483
set qos statistics export aggregate 2-484
set qos statistics export destination 2-485
set qos statistics export interval 2-486
set qos statistics export port 2-487
set qos txq-ratio 2-488
set qos wred 2-490
set qos wrr 2-492
set radius attribute 2-494
set radius deadtime 2-495
set radius key 2-496
set radius retransmit 2-497
set radius server 2-498
set radius timeout 2-499
set rcp username 2-500

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set rgmp 2-501
set rspan 2-502
set security acl adjacency 2-505
set security acl arp-inspection 2-506
set security acl capture-ports 2-508

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set security acl feature ratelimit 2-509
set security ac l ip 2-510
set security ac l ipx 2-516
set security ac l log 2-519
set security ac l mac 2-520
set security ac l map 2-522
set snmp 2-524
set snmp access 2-525
set snmp access-list 2-527
set snmp buffer 2-529
set snmp chassis-alias 2-530
set snmp community 2-531
set snmp community-ext 2-533
set snmp extendedrmon netflow 2-535
set snmp group 2-536
set snmp ifalias 2-537
set snmp notify 2-538
set snmp rmon 2-539
set snmp rmonmemory 2-540
set snmp targetaddr 2-541
set snmp targetparams 2-543
set snmp trap 2-545
set snmp user 2-548
set snmp view 2-550
set span 2-552
set spantree backbonefast 2-555
set spantree bpdu-filter 2-556
set spantree bpdu-guard 2-557
set spantree bpdu-skewing 2-558
set spantree channelcost 2-559

xiv

set spantree channelvlancost 2-561
set spantree defaultcostmode 2-562
set spantree disable 2-564
set spantree enable 2-566
set spantree fwddelay 2-568

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set spantree global-default 2-570
set spantree guard 2-572
set spantree hello 2-574
set spantree link-type 2-576
set spantree macreduction 2-577
set spantree maxage 2-578
set spantree mode 2-580
set spantree mst 2-582
set spantree mst config 2-583
set spantree mst link-type 2-585
set spantree mst maxh ops 2-586
set spantree mst vl an 2-587
set spantree portcost 2-588

Contents

set spantree portfast 2-590
set spantree portfast bpdu-filter 2-592
set spantree portfast bpdu-guard 2-593
set spantree portinstancecost 2-594
set spantree portinstancepri 2-596
set spantree portpri 2-598
set spantree portvlancost 2-599
set spantree portvlanpri 2-602
set spantree priority 2-604
set spantree root 2-606
set spantree uplinkfast 2-609
set summertime 2-611
set system baud 2-613
set system contact 2-614
set system core-dump 2-615
set system core-f ile 2-616
set system countrycode 2-617

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set system crossbar-fallback 2-618
set system highava ilability 2-619
set system highavailability versioning 2-620
set system location 2-622
set system modem 2-623

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set system name 2-624
set system supervisor-update 2-625
set system switchmode allow 2-627
set system syslog-dump 2-629
set system syslog- file 2-630
set tacacs attempts 2-631
set tacacs directedrequest 2-632
set tacacs key 2-633
set tacacs server 2-634
set tacacs timeout 2-635
set test diagfai l-action 2-636
set test diaglev el 2-637
set time 2-638
set timezone 2-639
set traffic monitor 2-640
set trunk 2-641
set udld 2-644
set udld aggressive-mode 2-646
set udld interval 2-647
set vlan 2-648
set vlan mapping 2-652
set vmps downloadmethod 2-654
set vmps downloadserver 2-655
set vmps server 2-656
set vmps state 2-658
set vtp 2-659
set vtp pruneeligible 2-661
show accounting 2-662
show acllog 2-665
show aclmerge 2-666

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show alias 2-667
show arp 2-668
show authentication 2-669
show authorization 2-670
show banner 2-671

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show boot 2-672
show boot device 2-673
show cam 2-674
show cam agingtime 2-676
show cam count 2-677
show cam msfc 2-678
show cam notification 2-679
show cdp 2-682
show channel 2-685
show channel group 2-690
show channel hash 2-694
show channel mac 2-695
show channelproto col 2-696

Contents

show channel traffic 2-697
show config 2-698
show config mode 2-704
show config qos acl 2-705
show cops 2-706
show counters 2-709
show crypto key 2-715
show default 2-716
show dot1q-all-tagged 2-717
show dot1x 2-718
show dvlan statistics 2-719
show environment 2-720
show errdisable-timeout 2-725
show errordetection 2-726
show fabric channel 2-727
show file 2-730
show flash 2-731

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show garp timer 2-734
show gmrp configuration 2-735
show gmrp statistics 2-736
show gmrp timer 2-737
show gvrp configuration 2-738

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show gvrp statist ics 2-740
show ifindex 2-742
show igmp flooding 2-743
show igmp leave-query-type 2-744
show igmp mode 2-745
show igmp querier information 2-746
show igmp ratelimit-info 2-747
show igmp statistics 2-748
show imagemib 2-750
show interface 2-751
show ip alias 2-753
show ip dns 2-754
show ip http 2-756
show ip permit 2-758
show ip route 2-760
show kerberos 2-762
show l2protocol-tunnel statistics 2-764
show lacp-channel 2-766
show lcperroraction 2-770
show lda 2-771
show localuser 2-775
show log 2-776
show log command 2-778
show logging 2-779
show logging buffer 2-781
show mac 2-782
show microcode 2-785
show mls 2-786
show mls acl-route 2-788
show mls cef interface 2-789

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show mls cef mac 2-791
show mls cef summary 2-792
show mls entry 2-794
show mls entry cef 2-800
show mls entry netflow-route 2-804

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show mls exclude protocol 2-806
show mls multicast 2-807
show mls nde 2-812
show mls netflow-route 2-813
show mls pbr-route 2-814
show mls statistics 2-815
show mls verify 2-819
show module 2-820
show moduleinit 2-823
show msfcautostate 2-825
show msmautostate 2-826
show multicast group 2-827
show multicast group co unt 2-829

Contents

show multicast protocols status 2-830
show multicast router 2-831
show multicast v3-group 2-833
show netstat 2-834
show ntp 2-841
show pbf 2-843
show pbf-map 2-845
show port 2-846
show port arp-inspection 2-854
show port auxiliaryvlan 2-855
show port broadcast 2-857
show port capabilities 2-859
show port cdp 2-864
show port channel 2-866
show port cops 2-872
show port counters 2-874
show port debounce 2-876

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show port dot1q-all-tagged 2-877
show port dot1q-et hertype 2-878
show port dot1qtun nel 2-879
show port dot1x 2-880
show port errdisable-timeout 2-882

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show port flowcontrol 2-884
show port inlinepower 2-886
show port jumbo 2-887
show port l2proto col-tunnel 2-888
show port lacp-cha nnel 2-889
show port mac 2-892
show port mac-addre ss 2-894
show port negotiat ion 2-896
show port prbs 2-897
show port protocol 2-898
show port qos 2-899
show port rsvp 2-902
show port security 2-903
show port spantree 2-906
show port status 2-907
show port sync-restart-delay 2-908
show port tdr 2-909
show port trap 2-911
show port trunk 2-912
show port unicast-flood 2-914
show port voice 2-915
show port voice acti ve 2-918
show port voice fdl 2-922
show port voice interface 2-924
show proc 2-925
show protocolfilter 2-929
show pvlan 2-930
show pvlan capabil ity 2-932
show pvlan mapping 2-934
show qos acl editbuffer 2-936

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show qos acl info 2-937
show qos acl map 2-939
show qos acl resourc e-usage 2-941
show qos bridged-microflow-policing 2-942
show qos info 2-943

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show qos mac-cos 2-949
show qos maps 2-951
show qos policer 2-954
show qos policy-source 2-956
show qos rsvp 2-957
show qos statistics 2-958
show qos statisti cs export info 2-960
show qos status 2-961
show radius 2-962
show rcp 2-964
show reset 2-965
show rgmp group 2-966
show rgmp statisti cs 2-967

Contents

show rspan 2-968
show running-conf ig 2-970
show security acl 2-973
show security ac l ar p- inspection 2-976
show security acl capture-ports 2-977
show security ac l fe at u re ratelimit 2-978
show security ac l lo g 2-979
show security acl map 2-982
show security acl resource-usage 2-983
show snmp 2-984
show snmp access 2-986
show snmp access-list 2-988
show snmp buffer 2-989
show snmp community 2-990
show snmp context 2-992
show snmp counters 2-993
show snmp engineid 2-997

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show snmp group 2-998
show snmp ifalias 2-1000
show snmp notify 2-1001
show snmp rmonmemory 2-1003
show snmp targetaddr 2-1004

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show snmp targetparams 2-1006
show snmp user 2-1008
show snmp view 2-1010
show span 2-1012
show spantree 2-1014
show spantree backb onefast 2-1018
show spantree blockedports 2-1019
show spantree bpdu-filter 2-1021
show spantree bpdu- guard 2-1022
show spantree bpdu-skewing 2-1023
show spantree conflicts 2-1025
show spantree defaultcostmode 2-1027
show spantree guard 2-1028
show spantree mappin g 2-1030
show spantree mistp-instance 2-1032
show spantree mst 2-1034
show spantree mst config 2-1036
show spantree portfast 2-1038
show spantree portinstancecost 2-1039
show spantree portvlancost 2-1040
show spantree statistics 2-1041
show spantree summary 2-1048
show spantree uplinkfast 2-1051
show startup-con fig 2-1053
show summertime 2-1056
show system 2-1057
show system highavailability 2-1061
show system supervisor-update 2-1062
show system switchmode 2-1063
show tacacs 2-1064

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show tech-support 2-1066
show test 2-1069
show time 2-1074
show timezone 2-1075
show top 2-1076

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show top report 2-1078
show traffic 2-1080
show trunk 2-1081
show udld 2-1084
show users 2-1086
show version 2-1087
show vlan 2-1090
show vlan counters 2-1095
show vmps 2-1097
show vmps mac 2-1099
show vmps statistics 2-1100
show vmps vlan 2-1102
show vtp domain 2-1103

Contents

show vtp statisti cs 2-1105
slip 2-1107
squeeze 2-1108
stack 2-1109
switch 2-1110
switch console 2-1111
switch fabric 2-1112
sync 2-1113
sysret 2-1114
telnet 2-1115
test cable-diagnostics 2-1116
test snmp trap 2-1118
traceroute 2-1119
unalias 2-1122
undelete 2-1123
unset=varname 2-1124
varname= 2-1125

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verify 2-1126
wait 2-1127
whichboot 2-1128
write 2-1129
write tech-support 2-1132

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Contents

APPENDIX

I

NDEX

A Acronyms A-1

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Preface

This preface descri b es t he a udie nc e, o rganiza tio n, an d co nventions of th is pu bli cat ion an d p rovides
information on how to obtain related documentation.

Audience

This publication is for experi ence d network ad mini str ator s wh o a re r esp onsib le for configuri ng and
maintaining Catalyst 6500 series switches.

Organization

This publication is organized a s fo llows:

Chapter Title Description

Chapter 1 Command-Line

Chapter 2 Catalyst 6500 Series

Appendix A Acronyms Defines the acronyms used in this

Interfaces

Switch and ROM
Monitor Commands

Describes the two typ es of CL Is fo und on
Catalyst 6500 series switches.

Lists alphabetically and provides detailed
information for all Catalyst 6500 series
switch and ROM-monitor comma nds.

publication.

Related Documentation

Other documents in the Catalyst 6500 series switch documentation set include:

• Catalyst 6500 Series Switch Installation Guide

• Catalyst 6000 Series Switch Installation Guide

• Catalyst 6500 Seri es Sw itch M odule I nstall ation Gui de

• Catalyst 6500 Seri es Sw itch S oft ware Configuration Gui de

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Conventions

For information about MI Bs, refer to:
http://www.cisco.com/public/sw-center/netmgmt/cmtk/mibs.shtml

Conventions

This publication uses the following conventions:

Preface

• System Message Guide—Catalyst 650 0 Series, Cata lyst 4000 Family, Catalyst 2948G, and

Catalyst 2980G Switches

• Catalyst 6500 Seri es Sw itch Q uick Sof tware Configuration Gu ide

• ATM Software Configuration Guide and Command Reference for the Catalyst 5000 Family and 6000

Family Switches

• Release Notes for Catalyst 6500 Series Switch

Convention Description

boldface font Commands, command op tions, an d keywords are in

boldface.

italic font Arguments for which you supply values are in ita li cs.
[ ] Elements in square brackets are optional.
{ x | y | z } Alternative keywords are grouped in braces and separated by

vertical bars.

[ x | y | z ] Optional alterna tive keywords are grouped in brac kets and

separated by vertical ba rs.

string A nonquoted set of characters. Do no t use quotatio n marks

around the string or the string will include the quotation
marks.

screen font Terminal sessions and information the system displays are in

screen font.

boldface screen

Information you must enter is in boldface screen font.

font
italic screen font Arguments for which you supply values are in ita lic s c reen

font.

^ The symbol ^ r epre se nts t he key labe led Con trol— fo r

example, the key combination ^D in a screen display means
hold down the Control key while you press the D key.

< > Nonprinting char acters, suc h as passwords are in angle

brackets.
[ ] Default responses to system prompts are in square brackets.
!, # An exclamation point (!) or a pound sign (#) at the beginning

of a line of code indicates a comment line.

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Preface

Notes use the following conventions:

Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the

publication.

Obtaining Documentation

Cisco provides several ways to obtain documentation, techn ical assistance , and other tec hnical
resources. These sect ion s expla in h ow to obta in te chni cal infor ma tion fr om Ci sco Sy stem s.

Cisco.com

You can access the m ost cur rent C isco docum ent ation on the World Wide Web at this U RL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

Obtaining Documentation

http://www.cisco.com

International Cisco web sites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM
package, which may have shipped with your product. The Documentation CD-ROM is updated monthly
and may be more curre nt than printed do cumentati on. The CD-R OM pack age is av ailable as a single unit
or through an an nual su bscript ion.

Registered Cisco.com users can order the Documentation CD-ROM (product number
DOC-CONDOCCD=) through the online Subscription Store:

http://www.cisco.com/go/subscription

Ordering Documentation

You can find instruct ions for orde ring do cu me nta tio n at this U RL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentati on in these way s:

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• Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from

the Networking Produ cts Market Pla ce:

http://www.cisco.com/en/US/partner/ordering/index.shtml

• Registered Cisco.com users can order the Documentation CD-ROM (Customer Order Number

DOC-CONDOCCD=) through the online Subscription Store:

http://www.cisco.com/go/subscription

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xxvii

Obtaining Technical As sistance

• Nonregistered Cisco.co m u ser s can o rd er docum en tati on th rou gh a l oc al ac count r epre sen tative by

calling Cisco Systems Corpo rate Headqu arter s (Califo rnia, U.S.A. ) at 408 526-7208 or, elsewhere
in North America, by calli ng 800 55 3-NE TS (6387).

Documentation Feedback

You can submit comments elec troni call y on Cisc o.com . On the Cisco D ocume nta tio n home pag e, click
Feedback at the top of the page.

You can e-mail your comm ents to bug-doc @cisco. com.
You can submit your commen ts by mail by using the re sponse card behin d the front cover of your

document or by wri ting t o the fo llowing a ddress:
Cisco Systems

Attn: Customer Docume nt Ordering
170 West Tasman Drive
San Jose, CA 95134- 988 3

We apprecia te your co mm ents .

Preface

Obtaining Technical Assistanc e

Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) Website, as a
starting point for all technical assistance. Customers and partners can obtain online documentation,
troubleshooting tips, and sample configurations from the Cisco T AC website. Cisco.com registered users
have complete access to the technical support resources on the Cisco TAC website, including TAC tools
and utilities.

Cisco.com

Cisco.com offers a suite of in tera ct ive, networked servi ces th at let y ou ac cess Cisc o in for matio n,
networking solutions, services, pr ogram s, and re sources at any time, from anywhe re in the world.

Cisco.com provides a br oad r ange of fea tur es an d s er vice s to h elp you wi th th ese ta sks:

• Streamline business processes and improve productivity

• Resolve technical issues with online support

• Download and te st so ft war e pa ck ag es

• Order Cisco learning m ateri als and me rcha ndise

• Register for online skill assessment, training, and certification programs

To obtain customized information and service, you can self-register on Cisco.com at this URL:

http://www.cisco.com

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Preface

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product,
technology, or solution. Two levels of support are available: the Cisco TAC website and the Cisco TAC
Escalation Center. The avenue of support that you choose depends on the priority of the problem and the
conditions stated in service contracts, when applicable.

We categorize Ci sco TAC inquiries according to urgency:

• Priority level 4 (P4)—You need information or assistance conc erni n g Cisc o pr odu ct c apa bil ities,

product installation, or basi c product configuration.

• Priority level 3 (P3)—Your network performance is degraded. Ne twork functio nality i s noticeab ly

impaired, but most business operations continue.

• Priority level 2 (P2)—Your production network i s severely degraded, affecting signi ficant aspect s

of business operations. No workar oun d is available.

• Priority level 1 (P1)—Y our production network is down, and a critical impact to business operations

will occur if se rv ice is n ot r esto re d qui ck ly. No workaround i s available.

Cisco TAC Website

Obtaining Technical Assistance

You can use the Cisco T AC website to resolve P3 and P4 issues yourself, saving both cost and time. The
site provides around-t he-c lock acc ess t o on lin e tools, kn owledge ba ses, an d so ftware . To access the
Cisco TAC website, go to this URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco service contract have complete access to
the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website
require a Cisco.co m login ID and password. If you have a valid service contract but do not have a login
ID or password, go t o th is URL to register :

http://tools.cisco.com/RPF/register/register.do

If you are a Cisco.com registere d user, and you cannot resol ve your tech ni cal issues by using the Cisco
TAC website, you can open a case online at this URL:

http://www.cisco.com/en/US/support/index.html

If you have Internet access, we recommend that you open P3 and P4 cases th rough the Cisco TAC
website so that y ou ca n desc ribe the s ituati on in your own wor ds an d a ttac h any nece ssar y files.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These
classifications are assigned when severe network degradation significantly impacts business operations.
When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer
automatically opens a case.

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To obtain a d ire ctor y o f t oll- fr ee C isco TAC telephone numbers for yo ur count r y, go to this UR L:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support
services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network
Supported Account s (NSA ). W he n you c all t he ce nte r, please have available your serv ice agre eme nt
number and your product seri al number.

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xxix

Obtaining Additiona l Publications and Informatio n

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online
and printed sources.

• The Cisco Product Catalog describes the networking products offered by Cisco Systems as well as

ordering and custome r support ser vices. Access the Cisco Product Catalog at this URL:

http://www.cisco.com/en/US/products/products_catalog_links_launch.html

• Cisco Press publishes a wid e ran ge of n etworki ng pub l icatio ns. Cisco suggest s the se t itle s for new

and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking
Technology Handbook, I ntern etwo rkin g Troubleshooting Guide, and the Inter netw ork ing D esi gn
Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.com

• Packet magazine is the Cisco monthly periodical that provides industry professionals with the latest

information about t he field of net working. You can access Packet magazine at this URL:

http://www.cisco.com/en/US/about/ac123/ac114/about_cisco_packet_magazine.html

• iQ Magazine is the Cisco monthly periodical that provides business leaders and decisi on makers

with the latest information about the networkin g industry. You can access iQ Magazin e at this URL:

http://business.cisco.com/prod/tree.taf%3fasset_id=44699&public_view=true&kbns=1.html

Preface

• Internet Protocol Journal is a quarterly journal published by Cisco Systems for engin eering

professionals involved in the design, development, and operation of public and private internets and
intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html

• Training—Cisco offers world-class networking traini ng, with current offerings in network traini ng

listed at this URL:

http://www.cisco.com/en/US/learning/le31/learning_recommended_training_list.html

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