Cisco 7811, 7861, 7841, 7821, 7800 Series User Manual

Cisco IP Phone 7800 Series Multiplatform Phones User Guide

First Published: 2016-01-29

Last Modified: 2018-05-14

CONTENTS

CHAPTER 1

Your Phone 1

The Cisco IP Phone 7800 Series 1

New and Changed Features 2

New and Changed for Firmware Release 11.1(2) 2

New and Changed for Firmware Release 11.1(1) 2

New and Changed Features for Firmware Release 11.0(1) 2

New and Changed Features for Firmware Release 11.0 3

New and Changed Features for Firmware Release 10.4(1)SR1 5

New and Changed Features for Firmware Release 10.4(1) 5

Phone Setup 5

Adjust the Handset Rest 5

Change the Viewing Angle of Your Phone 6

Connect to the Network 7

Set a Password on Initial Phone Boot Up 7

Sign into Your Extension from Another Phone 7

Sign out of Your Extension from Another Phone 8

Sign in to a Phone as a Guest 8

Sign Out of a Phone as a Guest 8

Set the Profile Rule on the Phone 9

Monitor a Coworker's Line 9

Phone Web Page 10

Speed-Dial Numbers 10

Buttons and Hardware 11

Navigation 13

Softkey, Line, and Feature Buttons 13

Phone Screen Features 14

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Contents

Clean the Phone Screen 15

Differences Between Phone Calls and Lines 15

Power Requirements 15

Energy Savings 15

Additional Help and Information 16

Accessibility Features 16

Troubleshooting 16

Find Information About Your Phone 16

View the Customization State on the Phone 17

View the Network Status 18

View the Phone Status 18

View the Status Messages on the Phone 19

View the Line Status 19

CHAPTER 2

View the Transaction Status 19

View the Reboot History 20

Report All Phone Issues 20

Factory Reset the Phone from Phone Web Page 20

Identify Phone Issues with a URL in the Phone Web Page 20

Lost Phone Connectivity 21

Cisco One-Year Limited Hardware Warranty Terms 21

Calls 23

Make Calls 23

Make a Call 23

Make a Call with the Speakerphone 23

Make a Call with a Headset 24

Make an Emergency Call 24

Redial a Number 24

Speed Dial 25

Assign a Speed-Dial Code from the Phone Screen 25

Make a Call with a Speed-Dial Code 25

Configure a Speed Dial on a Line Key 26

Remove a Speed Dial from a Line Key 26

Use the Line in Focus for Speed-Dial Calls 26

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Use the Line in Focus to Check Speed-Dial Calls 27

Dial an International Number 27

Secure Calls 27

Answer Calls 27

Answer a Call 28

Answer Call Waiting 28

Decline a Call 28

Turn On Do Not Disturb 28

Turn On or Turn Off DND Using a Star Code 29

Answer a Coworker's Phone (Call Pickup) 29

Answer a Call Within Your Group (Pickup) 29

Mute Your Call 29

Hold Calls 30

Contents

Put a Call on Hold 30

Answer a Call Left on Hold for Too Long 30

Swap Between Active and Held Calls 30

Swap Between Active and Held Calls on the Cisco IP Phone 7811 31

Call Park 31

Place a Call on Hold with Call Park 31

Retrieve a Call on Hold with Call Park 32

Forward Calls 32

Forward a Call in Specific Situations with the Phone Web Page 33

Transfer Calls 33

Transfer a Call to Another Person 33

Consult Before You Complete a Transfer 34

Conference Calls and Meetings 34

Add Another Person to a Call 34

Conference with a Star Code 35

Record a Call 35

Instant Message and Presence Contacts 36

Presence 36

Make a Call to an IM and Presence Contact 36

Change Your Presence State 37

Page a Group of Phones (Multicast Paging) 37

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Contents

Multiple Lines 37

View All Calls on Your Primary Line 37

Answer the Oldest Call First 38

View All Calls on Your Phone 38

Shared Lines 38

Add Yourself to a Call on a Shared Line 38

Call Center Features 39

Sign In as a Call Center Agent 39

Sign Out as a Call Center Agent 39

Change Your Status as a Call Center Agent 39

Accept a Call Center Call 40

Hold an Agent Call 40

Set a Disposition Code While on a Call Center Call 40

CHAPTER 3

Trace a Call 41

Escalate a Call to a Supervisor 41

Contacts 43

Corporate Directory 43

Dial a Contact in the Corporate Directory 43

Broadsoft Directory 43

Search for a Contact in Your Broadsoft Directory (Simple Search) 44

Search for a Contact in Your BroadSoft Directory (Advance Search) 44

Edit Your Contact Type in Your Broadsoft Directory 44

Edit Your BroadSoft Directory Name 45

Edit the Server Name of Your Broadsoft Directory 45

Edit User ID of Your Broadsoft Directory 45

Edit Your Broadsoft Directory Password 46

LDAP Directory 46

Search for a Contact in Your LDAP Directory 46

Personal Address Book 47

Add a New Contact to Your Personal Address Book 47

Add a New Contact to Your Personal Address Book with Phone Web Page 47

Search for a Contact in Your Personal Address Book 47

Call a Contact in Your Personal Address Book 48

Cisco IP Phone 7800 Series Multiplatform Phones User Guide

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Edit a Contact in Your Personal Address Book 48

Remove a Contact from Your Personal Address Book 48

Reverse Name Lookup for Incoming and Outgoing Calls 48

Contents

CHAPTER 4

CHAPTER 5

Recent Calls 51

Recent Calls List 51

View Your Recent Calls 51

Return a Recent Call 52

Clear the Recent Calls List 52

Create a Contact From a Recents Record 53

Delete a Call Record 53

Delete All Call Records 53

Voicemail 55

Your Voicemail Account 55

Set Up Voicemail on Your Phone 55

Check for New Voice Messages 56

Access Voicemail 56

Access Audio Voicemail 56

Phone Behavior with Voicemail Setting 56

CHAPTER 6

Phone Behavior with Voicemail and Missed Call Configuration Setting 57

Settings 59

Change the Ringtone 59

Assign a Ring Tone to an Extension with the Phone Web Page 60

Forward Calls in Specific Situations from Your Phone 60

Turn On Do Not Disturb For a Specific Line 61

Turn on DND for All Lines from the Phone Web Page 61

Block an Anonymous Call 61

Block Your Caller ID Display 62

Secure a Call 62

Set Up an Auto Answer Page 62

Set Up Voicemail 63

Change the Display Mode 63

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Contents

Change the Time Format 63

Change the Date Format 64

Change the Screen Saver 64

Configure the Screen Saver with the Phone Web Page 65

Add a Logo as a Phone Background 66

Adjust the Phone Screen Contrast 66

Adjust the Phone Screen Backlight 67

Adjust the Backlight Timer from Phone Web Page 67

Set Language 67

Set Password 68

CHAPTER 7

CHAPTER 8

Accessories 69

Supported Accessories 69

Headsets 69

Standard Headsets 70

Connect a Standard Headset 70

Wireless Headsets 70

Swap Headsets While on a Call 70

Product Safety and Security 73

Safety and Performance Information 73

Power Outage 73

External Devices 73

Ways to Provide Power to Your Phone 74

Phone Behavior During Times of Network Congestion 74

Compliance Statements 74

Compliance Statements for the European Union 74

viii

CE Marking 74

Compliance Statements for Canada 74

Compliance Information for Brazil 75

FCC Compliance Statements 75

FCC Part 15.19 Statement 75

FCC Part 15.21 Statement 75

FCC RF Radiation Exposure Statement 75

Cisco IP Phone 7800 Series Multiplatform Phones User Guide

FCC Receivers and Class B Digital Statement 75

Cisco Product Security Overview 76

Important Online Information 76

Contents

Cisco IP Phone 7800 Series Multiplatform Phones User Guide

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Contents

Cisco IP Phone 7800 Series Multiplatform Phones User Guide

x

Your Phone

• The Cisco IP Phone 7800 Series, on page 1

• New and Changed Features, on page 2

• Phone Setup, on page 5

• Sign into Your Extension from Another Phone, on page 7

• Sign in to a Phone as a Guest, on page 8

• Set the Profile Rule on the Phone, on page 9

• Monitor a Coworker's Line, on page 9

• Phone Web Page, on page 10

• Buttons and Hardware, on page 11

• Power Requirements, on page 15

• Energy Savings, on page 15

• Additional Help and Information, on page 16

The Cisco IP Phone 7800 Series

CHAPTER 1

The Cisco IP Phones 7811, 7821, 7841, and 7861 deliver easy-to-use, highly-secure voice communications.

Table 1: Cisco IP Phone 7800 Series Major Features

7861784178217811Features

Screen

Greyscale, no
backlight

Greyscale, with
backlight

Cisco IP Phone 7800 Series Multiplatform Phones User Guide

Greyscale, with
backlight

Greyscale, with
backlight

16421Lines

9998Fixed feature keys

1

New and Changed Features

Your phone must be connected to a network and configured to connect to a call control system. The phones
support many functions and features, depending on the call control system. Your phone might not have all
functions available, based on the way your administrator has set it up.

When you add features to your phone, some features require a line button. But each line button on your phone
can support only one function (a line, a speed dial, or a feature). If your phone's line buttons are already in
use, your phone won't display any additional features.

To check which phone model you have, press Applications and select Phone information. The Model
number field shows your phone model.

New and Changed Features

New and Changed for Firmware Release 11.1(2)

New or Changed SectionsFeature

Your Phone

Make an Emergency Call, on page 24Emergency Call Support

Reverse Name Lookup

Administrators enable and disable this feature. For
information about this feature, see Reverse Name

Lookup for Incoming and Outgoing Calls, on page

48.

New and Changed for Firmware Release 11.1(1)

Updated SectionRevision

Adjust the Phone Screen Contrast, on page 66Adjust Contrast with a slider

Record a Call, on page 35Call Recording Support

Instant Message and Presence Contacts

Presence

Instant Message and Presence Contacts, on page 36

Presence, on page 36

Make a Call to an IM and Presence Contact, on page 36

Change Your Presence State, on page 37

Call Center Features, on page 39Call Center Support

View Your Recent Calls, on page 51XSI Call Logs - Server All Calls menu

New and Changed Features for Firmware Release 11.0(1)

Updated SectionRevision

Use the Line in Focus for Speed-Dial Calls, on page 26Configure a line key to perform a speed dial

either with a VID or without a VID

Cisco IP Phone 7800 Series Multiplatform Phones User Guide

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Your Phone

New and Changed Features for Firmware Release 11.0

Updated SectionRevision

Perform a check to confirm whether the call is
made with the current focusing line

Use the Line in Focus to Check Speed-Dial Calls, on page
27

Conference with a Star Code, on page 35A star code is added to Conference hard key

from the phone web page

Add a Logo as a Phone Background, on page 66Logo can be added as phone background

New and Changed Features for Firmware Release 11.0

Updated SectionRevision

Set Up Voicemail on Your Phone, on page 55Added voicemail setup on Your Phone.

Added viewing customization state on the phone

Added DND Star Code support

View the Customization State on the Phone, on page
17

Turn On or Turn Off DND Using a Star Code, on page
29

Sign in to a Phone as a Guest, on page 8Added guest sign-in support

Create a Contact From a Recents Record, on page 53Added creating a contact from a call history record

Set a Password on Initial Phone Boot Up, on page 7Added adding a user password

Added forwarding a call in specific situations in
configuration utility

Added forwarding calls in specific situations from
your phone

Added support for adding a new contact in personal
directory in configuraiton utility page

Change the Display Mode, on page 63Added change display mode

Forward a Call in Specific Situations with the Phone
Web Page, on page 33

Forward Calls in Specific Situations from Your Phone,
on page 60

Set Up Voicemail on Your Phone, on page 55Added set up voicemail on your phone

View the Line Status, on page 19Added viewing line status

View the Network Status, on page 18Added viewing network status

View the Phone Status, on page 18Added viewing phone status

Set the Profile Rule on the Phone, on page 9Added viewing profile rule

View the Reboot History, on page 20Added viewing reboot history

View the Transaction Status, on page 19Added viewing the transaction status

Add a New Contact to Your Personal Address Book
with Phone Web Page, on page 47

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New and Changed Features for Firmware Release 11.0

Your Phone

Updated SectionRevision

Added assigning ringtone with Configuration Utility

Updated personal address book with additional
features

Updated enhancement of BroadSoft Directory editing

Assign a Ring Tone to an Extension with the Phone
Web Page, on page 60

Forward Calls, on page 32Updated call forward feature

Personal Address Book, on page 47

Add a New Contact to Your Personal Address Book,
on page 47

Search for a Contact in Your Personal Address Book,
on page 47

Call a Contact in Your Personal Address Book, on
page 48

Edit a Contact in Your Personal Address Book, on
page 48

Remove a Contact from Your Personal Address Book,
on page 48

Edit Your Contact Type in Your Broadsoft Directory,
on page 44

Edit Your BroadSoft Directory Name, on page 45

Edit the Server Name of Your Broadsoft Directory,
on page 45

Updated Enhanced Line Mode support

Updated DND support

Edit User ID of Your Broadsoft Directory, on page
45

Edit Your Broadsoft Directory Password, on page 46

Check for New Voice MessagesUpdated voicemail support

Shared Lines, on page 38Updated Shared Line support

Softkey, Line, and Feature Buttons, on page 13

Navigation, on page 13

Differences Between Phone Calls and Lines, on page
15

Recent Calls List, on page 51Updated call history support

Change the Screen Saver, on page 64Updated screensaver support

Report All Phone Issues, on page 20Updated Problem Report Tool support

Turn On Do Not Disturb, on page 28

Turn On Do Not Disturb For a Specific Line, on page
61

Cisco IP Phone 7800 Series Multiplatform Phones User Guide

4

Your Phone

New and Changed Features for Firmware Release 10.4(1)SR1

New and Changed Features for Firmware Release 10.4(1)SR1

Updated SectionRevision

Added Multicast paging support

Page a Group of Phones (Multicast Paging), on page
37

New and Changed Features for Firmware Release 10.4(1)

Updated SectionRevision

Added Speed-Dial support on a line key

Added Provisioning Authority support

Configure a Speed Dial on a Line Key, on page 26

Remove a Speed Dial from a Line Key, on page 26

Sign into Your Extension from Another Phone, on
page 7

Sign out of Your Extension from Another Phone, on
page 8

Monitor a Coworker's Line, on page 9Added Busy Lamp Field support

Phone Setup

Typically, your administrator sets up your phone and connects it to the network. If your phone is not set up
and connected, contact your administrator for instructions.

Adjust the Handset Rest

If your phone is wall-mounted or if the handset slips out of the cradle too easily, you may need to adjust the
handset rest to ensure that the receiver does not slip out of the cradle.

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Change the Viewing Angle of Your Phone

Your Phone

Procedure

Step 1 Remove the handset from the cradle and pull the plastic tab from the handset rest.

Step 2 Rotate the tab 180 degrees.

Step 3 Hold the tab between two fingers, with the corner notches facing you.

Step 4 Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from

the top of the rotated tab.

Step 5 Return the handset to the handset rest.

Change the Viewing Angle of Your Phone

You can change the angle of the phone, except the Cisco IP Phone 7811, to eliminate glare on the screen.

Procedure

Step 1 Unplug the phone from the network.

Step 2 Place the phone so that the keypad faces the desktop.

Step 3 Grasp one side of the footstand with one hand and place your other hand on the phone.

Step 4 Hold down the phone and pull up on the footstand.

Step 5 Turn the footstand over.

Step 6 Push the footstand back into the phone until the stand locks into place.

Step 7 Place the phone upright and plug it into the network.

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Your Phone

Connect to the Network

You need to connect the phone to the telephone network.

• Wired connection—The phone is plugged into the network using an Ethernet cable.

Set a Password on Initial Phone Boot Up

The first time your phone boots up, you may be prompted to set a password. If you are not prompted, your
administrator has created a password for you.

Procedure

Step 1 Enter your password in the New password and Reenter new password fields.

Step 2 Press Save.

Connect to the Network

Sign into Your Extension from Another Phone

If extension mobility is configured, you can sign into a different phone in your network and have it act the
same as your phone. After you sign in, the phone adopts your personal directory number.

Before you begin

Your administrator configures provisioning authority.

Procedure

Step 1 Press Sign in.

Step 2 Enter your username and password, then press Sign in.

The password field allows two input methods: alphanumeric and numeric. While you type in the password,
you see the Options softkey on the phone. Use this softkey to change the current password input type. Select
Input all for alphanumeric input and select Input num for numeric entry. Your administrator configures the
password input method on the phone web page.

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Sign out of Your Extension from Another Phone

Sign out of Your Extension from Another Phone

Procedure

Press Sign out.

Sign in to a Phone as a Guest

Your phone has a guest account when your administrator enables hoteling on your phone. You can then sign
in to a different phone in your network as a guest.

Procedure

Your Phone

Step 1 Press Sign in.

Step 2 Enter your user ID and password.

The password field uses two types of input methods; alphanumeric and numeric. While you type in the
password, you see Options softkey on the phone. You can use this softkey to change the current password
input type. Select Input all for alphanumeric input and select Input num for numeric entry.

Step 3 Press Save.

Note

An administrator can set up a phone to make emergency calls. Whenever you sign in as a guest to a registered
phone, the phone transfers a request to obtain the location of the phone. The location is sent to the emergency
services when you make an emergency call.

Sign Out of a Phone as a Guest

Procedure

Step 1 Press Guest Out.

Step 2 Press Sign Out.

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Your Phone

Set the Profile Rule on the Phone

Procedure

Step 1 Press Applications .

Step 2 Select Device administration > Profile rule.

Step 3 Press Resync.

Monitor a Coworker's Line

With the busy lamp field feature, you can monitor the line status of a coworker or supervisor. This feature is
useful if you routinely handle calls for a colleague and need to see their ability to answer a call.

Set the Profile Rule on the Phone

Table 2: Busy Lamp Field Icons

Busy Lamp

Field

Idle

If this feature is configured on your phone, the following LED colors display on a line key:

• A green LED—Monitored line is available.

• A red LED—Monitored line is busy.

• A red fast blinking LED—A call is ringing to the monitored line.

• An amber LED—A configuration error occurred when this feature was being set up.

On your phone, you see the caller ID for the calls that you receive. For lines that you monitor, you do not see
caller ID.

You can use this feature with speed dial or call pickup for even greater flexibility. You may see different icons
displayed on your phone based on your combination of features. The following table shows the various busy
lamp field icons based on each feature combination.

Busy Lamp

Field and

Speed Dial

Busy

Lamp

Field

and Call

Park

Busy Lamp

Field and

Call Pickup

Busy Lamp Field,

Speed Dial, and

Call Pickup

Busy Lamp

Field,

Speed Dial,

and Call

Park

Busy Lamp

Field, Call

Pickup, and Call

Park

Busy LampField,

Speed Dial, Call

Pickup, and Call

Park

Alerting

In use

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Phone Web Page

Your Phone

Busy Lamp

Field

Call

parked

Error

Busy Lamp

Field and

Speed Dial

Phone Web Page

You can customize some phone settings with the phone web page, which you access from your computer.
Your administrator gives you the page URL, your user ID, and password.

In the phone web page, you can control features, line settings, and phone services for your phone.

• Phone features include speed dial, do not disturb, and your personal address book.

• Line settings affect a specific phone line (directory number) on your phone. Line settings can include
call forwarding, visual and audio message indicators, ring patterns, and other line-specific settings.

Busy

Lamp

Field

and Call

Park

Busy Lamp

Field and

Call Pickup

Busy Lamp Field,

Speed Dial, and

Call Pickup

----

Busy Lamp

Field,

Speed Dial,

and Call

Park

Busy Lamp

Field, Call

Pickup, and Call

Park

Busy LampField,

Speed Dial, Call

Pickup, and Call

Park

The following table describes some specific features that you configure using the phone web page.

Call forward

Speed dial

contact

Related Topics

Speed Dial, on page 25

Forward Calls, on page 32

Speed-Dial Numbers

When you dial a number on your phone, you enter a series of digits. When you set up a speed-dial number,
the speed-dial number must contain all the digits you need to make the call. For example, if you need to dial
9 to get an outside line, you enter the number 9 and then the number you want to dial.

DescriptionFeatures

You specify the number that will receive calls when call forward is enabled on the
phone. Use the phone web page to set up more complicated call forward functions, for
example, when your line is busy.

You assign phone numbers to speed-dial numbers so that you can quickly call that
person.

You assign a ringtone to a specific line.Ringtone

You add a contact to your personal directory with phone web page.Personal directory

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Your Phone

Buttons and Hardware

You can also add other dialed digits to the number. Examples of additional digits include a meeting access
code, an extension, a voicemail password, an authorization code, and a billing code.

The dial string can contain the following characters:

• 0 to 9

• Pound (#)

• Asterisk (*)

• Comma (,)—This is the pause character, and gives a 2- second delay in the dialing. You can have several
commas in a row. For example, two commas (,,) represent a pause of 4 seconds.

The rules for dial strings are:

• Use the comma to separate the parts of the dial string.

• An authorization code must always precede a billing code in the speed-dial string.

• A single comma is required between the authorization code and the billing code in the string.

• A speed-dial label is required for speed dials with authorization codes and additional digits.

Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequence
is correct.

Note

Your phone does not save the authorization code, billing code, or extra digits from the speed dial in the call
history. If you press Redial after you connect to a speed-dial destination, the phone prompts you to enter any
required authorization code, billing code, or additional digits manually.

Example

To set up a speed-dial number to call a person at a specific extension, and if you need an authorization code
and billing code, consider the following requirements:

• You need to dial 9 for an outside line.

• You want to call 5556543.

• You need to input the authorization code 1234.

• You need to input the billing code 9876.

• You must wait for 4 seconds.

• After the call connects, you must dial the extension 56789#.

In this scenario, the speed-dial number is 95556543,1234,9876,,56789#.

Buttons and Hardware

The Cisco IP Phone 7800 Series has distinct hardware types:

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Buttons and Hardware

Your Phone

• Cisco IP Phone 7811 No buttons on either side of the screen

• Cisco IP Phone 7821 Two buttons on the left side of the screen

• Cisco IP Phone 7841 Two buttons on either side of the screen

• Cisco IP Phone 7861 16 buttons at the right edge of the phone

The following figure shows the Cisco IP Phone 7841.

Figure 1: Cisco IP Phone 7800 Series Buttons and Features

Handset and Handset light strip1

Indicates whether you have an incoming call (flashing red)
or a new voice message (steady red).

2

Programmable feature buttons and line

Access your phone lines, features, and call sessions.

buttons

For more information, see SoftKey, Line, and Feature
Button on page 13.

The Cisco IP Phone 7811 does not have programmable
feature buttons or line buttons.

Softkey buttons3

Access functions and services.

For more information, see SoftKey, Line, and Feature
Button on page 13.

Navigation cluster4

Navigation ring and Select button. Scroll through
menus, highlight items, and select the highlighted item.

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Your Phone

Navigation

5

7

Hold/Resume, Conference, and
Transfer

Speakerphone, Mute, and Headset6

Contacts, Applications, and
Messages

Volume button8

Hold/Resume Place an active call on hold and resume

the held call.

Conference Create a conference call.

Transfer Transfer a call.

Speakerphone Toggle the speakerphone on or off.

When the speakerphone is on, the button is lit.

Mute Toggle the microphone on or off. When the
microphone is muted, the button is lit.

Headset Toggle the headset on or off. When the
headset is on, the button is lit.

The Cisco IP Phone 7811 does not have a Headset button.

Contacts Access personal and corporate directories.

Applications Access call history, user preferences,

phone settings, and phone model information.

Messages Autodial your voice messaging system.

Navigation

Use the outer ring of the Navigation cluster to scroll through menus and between lines. Use the inner Select
button of the Navigation cluster to select items.

If a menu item has an index number, you can enter the index number with the keypad to select the item.

Softkey, Line, and Feature Buttons

You can interact with the features on your phone in several ways:

Adjust the handset, headset, and speakerphone volume (off
hook) and the ringer volume(on hook).

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Phone Screen Features

Your Phone

• Softkeys, located below the screen, give you access to the function displayed on the screen above the
softkey. The softkeys change depending on what you are doing at the time. The More ... softkey shows
you that more functions are available.

• Feature and line buttons, located on either side of the screen, give you access to phone features and phone
lines.

• Feature buttons—Used for features such as Speed dial or Call pickup, and to view your status on
another line.

• Line buttons—Used to initiate or answer a call or resume a held call. You can also use a line key
to open and close the call session window, and to navigate through the call session window. Open
the call session window to see the calls on the line.

Feature and line buttons illuminate to indicate status:

• Green–Line is idle.

• Red, steady–Line is active or in use.

• Red, flashing–Line is on hold or there is an inbound call.

• Amber, steady–Line is unregistered (cannot be used).

Your administrator can set up some functions as softkeys or as feature buttons. You can also access some
functions with softkeys or the associated hard button.

Phone Screen Features

The phone screen shows information about your phone such as directory number, active call and line status,
softkeys, speed dials, placed calls, and phone menu listings. The screen is made up of three sections: the
header row, the middle section, and the footer row.

Figure 2: Cisco IP Phone 7800 Screen

1

At the top of the screen is the header row. The header row displays the phone number, current
date and time, as well a number of icons. The icons display when features are active.

2

The middle of the phone screen displays the information associated with the line and feature
buttons on the phone.

When you select a line which has more than two registered lines, a black box highlight around
the selected line is displayed. There will be no highlight for an active call.

Active and incoming call screen supports more than 21 characters. The Cisco IP Phone can display
15 digits on the phone screen when line is inactive.

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Your Phone

Clean the Phone Screen

3

The bottom row of the screen contains the softkey labels. Each label indicates the action for the
softkey button below the screen.

Clean the Phone Screen

Procedure

If your phone screen gets dirty, wipe it with a soft, dry cloth.

Caution

Do not use any liquids or powders on the phone because they can contaminate the phone components
and cause failures.

Differences Between Phone Calls and Lines

We use the terms lines and calls in very specific ways to explain how to use your phone.

• Lines—Each line corresponds to a directory number or intercom number that others can use to call you.
You have as many lines as you have directory numbers and phone line icons.

• Calls—Each line can support multiple calls. By default, your phone supports two connected calls per
line, but your administrator can adjust this number according to your needs.

Only one call can be active at any time; other calls are automatically placed on hold.

Here is an example: If you have two lines and each line supports four calls, then you could have up to
eight connected calls at one time. Only one of those calls is active and the other seven are held calls.

Power Requirements

The following Cisco-approved power adaptors must be used with the Cisco IP Phone 7800 Series:

• Phihong adapter (PSC18U-480); Rating: 48 VDC 0.38A

• Delta adapter (EADP-18VB B); Rating: 48 VDC 0.375A

Energy Savings

Your administrator can reduce the amount of power that the phone screen uses when you're not using your
phone. Level of energy-saving that your administrator can set up:

• Power Save—The backlight or screen turns off when the phone has been inactive for a period of time.

Note

The Cisco IP Phone 7811 does not support Power Save.

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Additional Help and Information

Related Topics

Adjust the Phone Screen Backlight, on page 67

Additional Help and Information

If you have questions about the functions available on your phone, contact your administrator.

The Cisco website (https://www.cisco.com) contains more information about the phones and call control
systems.

• For quick start guides and end-user guides in English, follow this link:

https://www.cisco.com/c/en/us/support/collaboration-endpoints/
ip-phone-7800-series-multiplatform-firmware/products-user-guide-list.html

• For guides in languages other than English, follow this link:

https://www.cisco.com/c/en/us/support/collaboration-endpoints/
ip-phone-7800-series-multiplatform-firmware/tsd-products-support-translated-end-user-guides-list.html

Your Phone

• For licensing information, follow this link:

https://www.cisco.com/c/en/us/support/collaboration-endpoints/
ip-phone-7800-series-multiplatform-firmware/products-licensing-information-listing.html

Accessibility Features

Cisco IP Phones provide accessibility features for the vision impaired, the blind, and the hearing and mobility
impaired.

For detailed information about the accessibility features on these phones, see http://www.cisco.com/c/en/us/

support/collaboration-endpoints/unified-ip-phone-7800-series/products-technical-reference-list.html.

You can also find more information about accessibility at this Cisco website:

http://www.cisco.com/web/about/responsibility/accessibility/index.html

Troubleshooting

You may experience issues related to the following scenarios:

• Your phone cannot communicate with the call control system.

• The call control system has communication or internal problems.

• Your phone has internal problems.

If you experience problems, your administrator can help troubleshoot the root cause of the problem.

Find Information About Your Phone

Your administrator may ask for information about your phone. This information uniquely identifies the phone
for troubleshooting purposes.

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Your Phone

View the Customization State on the Phone

Procedure

Step 1 Press Applications .

Step 2 Select Status > Product Information.

You can view the following information:

Product name— Model number of the Cisco IP Phone.

Serial number— Serial number of the Cisco IP Phone.

MAC address—Hardware address of the Cisco IP Phone.

Software version—Version number of the Cisco IP Phone firmware.

Hardware version—Version number of the Cisco IP Phone hardware.

Certificate—Status of the client certificate, which authenticates the Cisco IP Phone for use in the ITSP

network. This field indicates if the client certificate is properly installed in the phone.

Customization—For an RC unit, this field indicates whether the unit has been customized or not. Pending
indicates a new RC unit that is ready for provisioning. If the unit has already retrieved its customized profile,
this field displays the Customization state as Acquired.

Step 3 Press Back to return to the Applications screen.

View the Customization State on the Phone

After the RC download from the EDOS server completes, you can view the customization state of a phone
on the LCD UI.

Here are the descriptions of the remote customization states:

• Open—The phone has booted for the first time and is not configured.

• Aborted—Remote Customization is aborted due to other Provisioning like DHCP options.

• Pending—The profile has been downloaded from the EDOS server.

• Custom-Pending—The phone has downloaded a redirect URL from the EDOS server.

• Acquired—In the profile downloaded from the EDOS server, there is a redirect URL for provision
configuration. If the redirect URL download from the provisioning server is successful, this state is
displayed.

• Unavailable—Remote customization has stopped because the EDOS server responded with an empty
provisioning file and the HTTP response was 200 OK.

Procedure

Step 1 Press Applications .

Step 2 Select Status > Product information > Customization.

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View the Network Status

Step 3 Press Back.

View the Network Status

Procedure

Step 1 Press Applications .

Step 2 Select Status > Network Status.

You can view the following information:

• Network type—Indicates the type of Local Area Netwrok (LAN) connection that the phone uses.

• Network status—Indicates if the phone is connected to a network.

• IPv4—IP address of the phone. You can see information on IP address, VLAN ID, Addressing type, IP
status, Subnet mask, Default router, Domain Name Server (DNS) 1, DNS 2 of the phone.

Your Phone

• IPv6—IP address of the phone. You can see information on IP address, VLAN ID, Addressing type, IP
status, Subnet mask, Default router, Domain Name Server (DNS) 1, DNS 2 of the phone.

• MAC address—Unique Media Access Control (MAC) address of the phone.

• Host name—Displays the current host name assigned to the phone.

• Domain—Displays the network domain name of the phone. Default: cisco.com

• Switch port link—Status of the switch port.

• Switch port config—Indicates speed and duplex of the network port.

• PC port config—Indicates speed and duplex of the PC port.

• PC port link—Indicates speed and duplex of the PC port.

View the Phone Status

Procedure

Step 1 Press Applications .

Step 2 Select Status > Phone Status > Phone Status.

You can view the following information:

• Elapsed time—Total time elapsed since the last reboot of the system

• Tx (Packets)—Transmitted packets from the phone.

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Your Phone

• Rx (Packets)—Received packets from the phone.

View the Status Messages on the Phone

Procedure

Step 1 Press Applications .

Step 2 Select Status > Status messages.

You can view a log of the various phone statuses since provisioning was last done.

View the Status Messages on the Phone

Note

Step 3 Press Back.

Status messages reflect UTC time and are not affected by the timezone settings on the phone.

View the Line Status

Procedure

Step 1 Press Applications .

Step 2 Select Status > Phone status > Line status.

You can view the status of each line on the phone.

View the Transaction Status

Procedure

Step 1 Press Applications .

Step 2 Select Network configuration > Ethernet configuration > 802.1X authentication > Transaction status.

You can view the following information:

• Transaction status

• Protocol

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View the Reboot History

View the Reboot History

Procedure

Step 1 Press Applications .

Step 2 Select Status > Reboot history.

You can view the details of the date and time whenever the phone has rebooted, no matter why the phone
rebooted.

Report All Phone Issues

You can use the Problem Reporting Tool (PRT) to collect and send phone logs, and to report problems to
your administrator.

Your Phone

Procedure

Step 1 Press Applications .

Step 2 Select Status > Report problem.

Step 3 Enter the date that you experienced the problem in the Date of problem field. The current date appears in

this field by default.

Step 4 Enter the time that you experienced the problem in the Time of problem field. The current time appears in

this field by default.

Step 5 Select Problem description.

Step 6 Select a description from the displayed list.

Step 7 Press Submit.

Factory Reset the Phone from Phone Web Page

You can restore your phone to its original manufacturer settings from the phone web page. After you reset
the phone, you can reconfigure it.

Procedure

Enter the URL in a supported web browser and click Confirm Factory Reset

Identify Phone Issues with a URL in the Phone Web Page

When the phone doesn't work or doesn't register, a network error or any misconfiguration might be the cause.
To identify the cause, add a specific IP address or a domain name to the phone admin page. Then, try to access
so that the phone can ping the destination and display the cause.

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Your Phone

Lost Phone Connectivity

Procedure

In a supported web browser, enter a URL that consists of your phone IP address and the destination IP that
you want to ping. Enter the URL using the format:

http:/<Phone IP>/admin/ping?<ping destination>, where:

<Phone IP> = actual IP address of your phone.

/admin = path to the access admin page of your phone.

<ping destination> = any IP address or domain name that you want to ping.

The ping destination allows only alphanumeric characters, ‘-’, and “_” (underscores). Otherwise the phone
shows an error on the web page. If the <ping destination> includes spaces, the phone uses only the first part
of the address as the pinging destination.

For example, to ping the 192.168.1.1 address:

http://<Phone IP>/admin/ping?192.168.1.1 cisco.com

Lost Phone Connectivity

Sometimes your phone can lose its connection to the call control system. When this connection is lost, your
phone displays a message.

If you are on an active call when the connection is lost, the call continues. However, you do not have access
to all normal phone functions because some functions require information from the call control system. Your
softkeys might not work as you expect.

When the phone reconnects to the call control system, you'll be able to use your phone normally again.

Cisco One-Year Limited Hardware Warranty Terms

Special terms apply to your hardware warranty and services that you can use during the warranty period.

Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software,
is available on Cisco.com at this URL: https://www.cisco.com/go/hwwarranty.

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Cisco One-Year Limited Hardware Warranty Terms

Your Phone

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Make Calls

CHAPTER 2

Calls

• Make Calls, on page 23

• Answer Calls, on page 27

• Mute Your Call, on page 29

• Hold Calls, on page 30

• Forward Calls, on page 32

• Forward a Call in Specific Situations with the Phone Web Page, on page 33

• Transfer Calls, on page 33

• Conference Calls and Meetings, on page 34

• Record a Call, on page 35

• Instant Message and Presence Contacts, on page 36

• Page a Group of Phones (Multicast Paging), on page 37

• Multiple Lines, on page 37

• Call Center Features, on page 39

Your phone works just like a regular phone. But we make it easier for you to make calls.

Make a Call

Use your phone just like any other phone to make a call.

Procedure

Enter a number and pick up the handset.

Make a Call with the Speakerphone

Use your speakerphone for hands-free calling. Keep in mind that your coworkers might be able to hear your
call too.

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Make a Call with a Headset

Procedure

Step 1 Enter a number using the keypad.

Step 2 Press Speakerphone .

Make a Call with a Headset

Use your headset for hands-free calling that won't disturb your coworker and gives you some privacy.

Procedure

Step 1 Plug in a headset.

Step 2 Enter a number using the keypad.

Step 3 Press Headset .

Calls

Make an Emergency Call

Use your phone to make an emergency call, similar to any other call. When you dial the emergency number,
your emergency services get your phone number and location so that they can assist you.

Note

If your call disconnects, the emergency services can call you back.

Before you begin

Your phone must be set up to obtain your physical location. Emergency services personnel need your location
to find you when you make an emergency call.

Procedure

Enter the emergency number and lift the handset.

Redial a Number

You can call the most recently dialed phone number.

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Calls

Step 1 (Optional) Select a line.

Step 2 Press Redial.

Speed Dial

Speed Dial

Procedure

Speed Dial allows you to press a button, enter a preset code, or select a phone screen item to place a call. You
can configure the speed dial from the phone screen and also from the phone web page.

You can edit, delete, and validate a speed-dial code.

Related Topics

Phone Web Page, on page 10

Speed-Dial Numbers, on page 10

Assign a Speed-Dial Code from the Phone Screen

You can configure a speed-dial index from your phone screen. You can also assign a speed-dial code from
the phone web page.

Procedure

Step 1 Press Applications .

Step 2 Select Speed dial.

Step 3 Scroll to an unassigned speed-dial index.

Step 4 Press Edit and do one of the following:

• Enter the name and number.

• Select Option > Select from contact to select a contact from the address book.

Step 5 Select Save

Make a Call with a Speed-Dial Code

Before you begin

Set up speed-dial codes on the phone web page or from your phone's Applications menu.

Procedure

Enter the speed-dial code and press Call.

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Configure a Speed Dial on a Line Key

Configure a Speed Dial on a Line Key

You can press any idle line key on your phone and set up speed dial on it. The speed-dial icon, the name, and
the extension number are displayed on your phone screen next to the line key. You can also verify this change
by checking the Extended Function field on the web page. After you configure the speed dial on a line key,
you can press the line key to modify the speed-dial information and assign a new phone number and name.
You can press the line key that has speed-dial configured to speed dial a number.

Before you begin

Go to the web page and disable the line key that will become the speed dial key.

Procedure

Step 1 Press any idle line key on your phone for at least two seconds.

Step 2 In the Speed-Dial window, add the speed-dial name and phone number to call when you press this line key.

Step 3 Click Save.

Calls

Remove a Speed Dial from a Line Key

You can press a line key on your phone and delete speed dial assigned to it. The speed dial on the line key is
removed. Check the phone web page to confirm that the speed dial is removed.

Procedure

Step 1 Press a line key that has a speed dial configured for at least two seconds.

Step 2 Press Option > Delete in the Speed-Dial window on the phone screen.

Use the Line in Focus for Speed-Dial Calls

You can configure a line key to perform a speed dial either with a Voice Profile ID (VID) or without a VID.
When both are configured, VID has a higher priority. The call is routed to that line.

If a line key is configured without VID, you can configure a speed-dial key to use the line in focus.

Procedure

Step 1 Configure a speed-dial key without using VID.

Step 2 Change the focus to the line that you prefer.
Step 3 Press the speed-dial key to make a call.

The call is made with the line in focus.

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Calls

If the existing number of calls on the line in focus is equal to the value set in the Call Appearances Per Line
field in the phone web page, the speed-dial call is made from the next available line.

Use the Line in Focus to Check Speed-Dial Calls

If a line key is configured without VID, you can perform a check to confirm whether the call is made with
the line in focus.

Procedure

Step 1 Configure a speed-dial key without using VID.

Step 2 Change the focus to the line that you prefer.

Step 3 Press the speed-dial key to make a call.

The call is made with the line in focus.

Use the Line in Focus to Check Speed-Dial Calls

Dial an International Number

You can dial international calls when you prefix the phone number with a plus (+) sign.

Procedure

Step 1 Press and hold star (*) for at least 1 second.

The plus (+) sign is displayed as the first digit in the phone number.

Step 2 Enter the phone number.

Step 3 Press Call or wait 10 seconds after the last key press to automatically place the call.

Secure Calls

Your administrator can take steps to protect your calls from tampering by people outside your company. When
a lock icon is displayed on your phone during a call, your phone call is secure. Depending upon how your
phone is configured, you may have to sign on before you make a call or before a security tone plays over your
handset.

Answer Calls

Your Cisco IP Phone works just like a regular phone. But we make it easier for you to answer calls.

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Answer a Call

Answer a Call

Procedure

Press the flashing red line button.

Answer Call Waiting

When you're on an active call, you know that a call is waiting when you hear a single beep and the line button
flashes red.

Procedure

Step 1 (Optional) If you have more than one call waiting, select an incoming call.

Step 2 Press the line button.

Calls

Decline a Call

You can send an active or ringing call to your voicemail system or to a preset phone number.

Procedure

Decline a call by performing one of the following actions:

• Press Decline.

• If you have multiple incoming calls, highlight the incoming call and press Decline.

Turn On Do Not Disturb

Use Do Not Disturb (DND) to silence your phone and ignore incoming call notifications when you need to
avoid distractions.

When you enable DND, your incoming calls forward to another number, such as your voicemail, if it is set
up.

When DND is turned on, Do not disturb is displayed in the top bar of the phone screen.

When you enable DND, by default, it affects all lines on your phone. You can also enable DND on a specific
line from the Preferences menu. However, you will always receive intercom and emergency calls, even when
DND is turned on.

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Calls

Procedure

Step 1 Press DND to turn on DND.

Step 2 Press Clr DND again to turn off DND.

Related Topics

Phone Web Page, on page 10

Turn On Do Not Disturb For a Specific Line, on page 61

Turn On or Turn Off DND Using a Star Code

You can turn on or turn off the do not disturb feature by dialing the respective star codes that are configured
for your phone. The administrator enters the star codes in the DND Act Code and DND Deact Code fields
respectively on the phone web page.

Procedure

Turn On or Turn Off DND Using a Star Code

Step 1 To turn on DND, dial the star code provided by your administrator.

Step 2 To turn off DND, dial the star code provided by your administrator.

Answer a Coworker's Phone (Call Pickup)

If you share call handling tasks with your coworkers, you can answer a call that is ringing on a coworker’s
phone. First, your administrator has to assign you to at least one call pickup group.

Answer a Call Within Your Group (Pickup)

You can answer a call that rings on another phone within your call pickup group. If multiple calls are available
for pickup, you'll answer the call that has been ringing for the longest time.

Procedure

Step 1 (Optional) Press the line button.

Step 2 Press PickUp to transfer an incoming call within your pickup group to your phone.

Mute Your Call

While you are on a call, you can mute the audio so that you can hear the other person, but they cannot hear
you.

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Hold Calls

Procedure

Step 1 Press Mute .

Step 2 Press Mute again to turn mute off.

Hold Calls

Put a Call on Hold

You can put an active call on hold and then resume the call when you're ready.

Procedure

Calls

Step 1 Press Hold .

Step 2 To resume a call from hold, press Hold again.

Answer a Call Left on Hold for Too Long

Use the:

• Flashing red line button

• Flashing message indicator on the handset

• Visual notification on the phone screen

• Ringing notification on the phone if a hold reminder is configured with phone web page

Procedure

Press Hold or Resume to resume the held call.

Swap Between Active and Held Calls

You can easily switch between active and held calls.

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Calls

Swap Between Active and Held Calls on the Cisco IP Phone 7811

Procedure

Press the line button for the held call, then press Resume to resume that call and place the other call on hold
automatically.

Swap Between Active and Held Calls on the Cisco IP Phone 7811

The Cisco IP Phone 7811 does not have line buttons. If you have a held call and an active call, you see the
Calls softkey. Also, If you have more than two calls, you see the Calls softkey.

Procedure

Step 1 Press Calls.

Step 2 Select a call.

Step 3 Press Resume .

Call Park

You can use your phone to park a call. You can then retrieve the call either from your phone or another phone,
such as a phone at a coworker’s desk or in a conference room.

A parked call is monitored by your network so you won't forget about it. If the call remains parked for too
long, you hear an alert. You can then answer, decline to answer, or ignore the call on your original phone.
You can also continue retrieving it from another phone.

If you don't answer the call within a certain length of time, it's routed to voicemail or another destination, as
set by your administrator.

Place a Call on Hold with Call Park

You can park an active call that you answered on your phone and then use another phone in the call control
system to retrieve the call.

You can also park a call on your own phone. If so then you may not hear a recording.

You can park only one call at the call park number.

Before you begin

Your call must be active.

Procedure

Step 1 Press Park.

Your phone plays a recorded message that asks for the number of the parked call.

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Retrieve a Call on Hold with Call Park

Step 2 (Optional) If you have call park configured on a key expansion module, press the call park line key.

Step 3 Enter the number and press Pound (#).

Step 4 (Optional) Communicate the parked number to the person retrieving the call.

Retrieve a Call on Hold with Call Park

You can pick up a parked call from anywhere in your network.

Before you begin

You need the number that was used to park the call.

Procedure

Step 1 Press Unpark.

Step 2 (Optional) Press the line key that has busy lamp field with call pickup configured to retrieve a call on hold.

Step 3 (Optional) If you have call park configured on a key expansion module, press the call park line key.

Step 4 Enter the number where the call is parked followed by Pound (#).

You can also enter Pound (#) to retrieve the parked call. If you retrieve a call parked on your own phone, you
may not need to enter a number.

Calls

Forward Calls

You can forward calls from any line on your phone to another number. Call forward is phone-line specific.
If a call reaches you on a line where call forwarding is not enabled, the call rings as usual.

There are two ways of forwarding your calls:

• Forward all calls

• Forward calls in special situations, such as when the phone is busy or there is no answer.

Verify that your calls are forwarded by looking for the Fwd All icon in the line label.

Procedure

Step 1 Press Fwd All on any idle line from which you want to forward your calls.

Step 2 Enter the call forward target number exactly as you would dial it from your phone, or select an entry from

your list of recent calls.

Step 3 Press Dial to forward all calls to the specified number.

Related Topics

Phone Web Page, on page 10

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Calls

Forward a Call in Specific Situations with the Phone Web Page

Forward Calls in Specific Situations

Turn On Call Forward for All Lines

Forward a Call in Specific Situations with the Phone Web Page

Use the phone web page to set up your phone to forward all calls during specific situations, such as when
your phone is busy.

You can also set up call forward from your user preferences.

Procedure

Step 1 On the phone web page, click User Login > Voice > User.

Step 2 Under Call Forward section, set the Cfwd Settings to Yes and enter a phone number for each of the call

forwarding services that you want to enable:

• Cfwd All Dest—Forwards all calls.

• Cfwd Busy Dest—Forwards calls only if the line is busy.

• Cfwd No Ans Dest—Forwards calls only if the line is not answered.

• Cfwd No Ans Delay—Assigns a response delay time.

If your administrator disables the feature key synchronization (FKS) on your phone, you can enter the
value as number of seconds after which call needs to be forwarded.

If your administrator enables feature key synchronization (FKS) on your phone, you can enter the value
as number of rings after which call needs to be forwarded.

Step 3 Click Submit All Changes.

Related Topics

Settings, on page 59

Transfer Calls

You can transfer an active call to another person.

Transfer a Call to Another Person

When you transfer a call, you can stay on the original call until the other person answers. This gives you an
opportunity to talk privately with the other person before you remove yourself from the call. If you don't want
to talk, then transfer the call before the other person answers.

You can also swap between both callers to consult with them individually before you remove yourself from
the call.

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Consult Before You Complete a Transfer

Procedure

Step 1 From a call that is not on hold, press Transfer .

Step 2 Enter the other person's phone number.

Step 3 (Optional) Wait until you hear the line ring or until the other person answers the call.

Step 4 (Optional) Press the line key to return to the held call.

Step 5 Press Transfer again.

Consult Before You Complete a Transfer

Before you transfer a call, you can talk to the person that you're transferring the call to.

Before you begin

You have an active call that needs to be transferred.

Calls

Procedure

Step 1 Press Transfer .

Step 2 Enter the phone number for the party you want to transfer.

Step 3 When the other person answers, you can talk to them.

Step 4 (Optional) Press the line key to return to the held call.

Step 5 (Optional) Press the line key to return to the transfer target phone number.

Step 6 Press Transfer to complete the transfer.

Conference Calls and Meetings

You can talk with several people in a single call. You can dial another person and add them to the call. If you
have multiple phone lines, you can join two calls across two lines. The conference ends when all participants
hang up.

Add Another Person to a Call

Procedure

Step 1 From an active call, press Conference .

Step 2 Enter the phone number for the party you want to add and press Dial.

Step 3 Press Conference.

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Calls

The conference begins.

Conference with a Star Code

Press the Conference button only once to combine many active calls into a conference and talk to several
people in a single call.

Before you begin

Your administrator has added a star code to the Conference button from the phone web page.

Procedure

Step 1 Make a call from a line and wait for an answer.

Step 2 Use the same line to call another number and wait for an answer. You can use the same line to call other

numbers.

Conference with a Star Code

Step 3 Press Conference only once.

All numbers are added to the conference call and you see the star code that represents the conference bridge
URL with one of the active call.

Record a Call

When you are on an active call, you can record it. You might hear a notification tone as you record the call.

During a recording, you see different icons in different recording state. You see the icons on the Calls screen
and also on the line key on which you are recording a call.

During a recording, you see different recording icons on the Calls screen. The icon depends on the recording
state:

Table 3: Recording Icons

MeaningIcon

Recording in progress.

Recording in (7811)

Recording paused

Recording paused (7811)

Before you begin

Your administrator enables your phone with call recording.

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Instant Message and Presence Contacts

Procedure

Step 1 Press Record while on an active call.

Step 2 (Optional) While recording is in progress, you can press PauseRec to pause the recording.

Step 3 (Optional) Press ResumeRec to resume the recording

Step 4 (Optional) Press StopRec to stop the recording.

Step 5 Press End Call to end the call.

Instant Message and Presence Contacts

Instant message and presence (IM&P) contacts display their presence information. You can see if the person
is available, busy, or unavailable, or if the person does not want to be disturbed.

You use the UC-One Communicator to manage your lists of contacts. Your phone gets your lists of contacts
from the UC-One Communicator server.

Calls

When you use the phone, the phone sends status information to the UC-One Communicator.

Presence

Your company may use the “UC-One Communicator” service and integrate it with the phone. You can use
this service to display the status of your contacts.

On the phone, your status is displayed on the status line of the phone. You see one of the following:

• Available

• Away

• Do Not Disturb

• Offline

For more information on the “UC-One Communicator” service, see the Broadsoft documentation.

Make a Call to an IM and Presence Contact

When you call someone on your IM&P contacts, their presence state is displayed in your call history.

Procedure

Step 1 Select IM&P.

Step 2 Select a directory.

Step 3 Select an entry.

The entry shows the status of your contact.

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Calls

Step 4 (Optional) Press Detail to view the contact details and press Back to return to the contacts list.

Step 5 Press Call.

Change Your Presence State

Because the phone is always available, you need to set your presence manually on the phone.

Procedure

Step 1 Press Contacts .

Step 2 Press Presence.

Step 3 Select your presence from the list.

• Available—You can take a call.

• Away—You have stepped away from the phone for a short time.

• Do not disturb—You don't want to take a call.

• Offline—You are not available to take calls. Typically, you use this presence when you leave the phone
for long periods of time.

Change Your Presence State

Page a Group of Phones (Multicast Paging)

Your administrator can configure your phone as a part of a paging group. In a paging group, your phone can
automatically answer pages from other Multiplatform phones in the phone system. Each paging group has a
unique number associated with it. Your administrator gives you the configured paging group numbers. When
your phone is paged, you hear three short beeps. The phone establishes one-way audio between you and the
phone that called you. You do not have to accept the page.

Procedure

Dial the number of the paging group.

Multiple Lines

If you share phone numbers with other people, you could have multiple lines on your phone. When you have
multiple lines, you have more calling features available to you.

View All Calls on Your Primary Line

You can have a list of current and missed calls display on your primary line.

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Answer the Oldest Call First

Use this feature if you have multiple lines and want to see all your calls—on all lines—displayed on a single
screen. You can still filter for a specific line.

Your administrator sets up this feature.

Answer the Oldest Call First

You can answer the oldest call available on all your phone lines, including Hold Reversion and Park Reversion
calls that are in an alerting state. Incoming calls always have priority over Held or Park Reversion calls.

When working with multiple lines, you typically press the line button for the incoming call you want to answer.
If you just want to answer the oldest call regardless of line, press Answer.

View All Calls on Your Phone

You can view a list of all your active calls—from all your phone lines—sorted in chronological order, oldest
to newest.

The list of all calls is useful if you have multiple lines or if you share lines with other users. The list displays
all your calls together.

Calls

Shared Lines

You can share a single phone number with one or more of your coworkers. For example, as an administrative
assistant, you might be responsible for screening calls for the person that you support.

When you share a phone number, you can use that phone line just like you would any other line, but you
should be aware of these special characteristics about shared lines:

• The shared phone number appears on all phones that share the number.

• If your coworker answers the call, the shared line button and the session button are solid red on your
phone.

• If you put a call on hold, your line button is solid red and the session button pulses red. Your coworker's
line button is also solid red and the session button pulses red.

Add Yourself to a Call on a Shared Line

You or your coworker can join a call on the shared line. Your administrator needs to enable the feature on
your phone.

If a user with whom you share a line has privacy turned on, you can't see their line settings and you can't add
yourself to their call.

Procedure

Step 1 Press the line button for the shared line.

Step 2 Press Barge or BargeSilent.

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Calls

Call Center Features

Your administrator configures your phone as a call center phone.

Sign In as a Call Center Agent

When you are ready to start your work as a call center agent, you need to sign into the phone and set your
status.

Procedure

Step 1 Press AgtSgnIn.

Step 2 Press Agt status.

Step 3 Highlight the Available status.

Step 4 Press Select.

Call Center Features

Sign Out as a Call Center Agent

When you are ready to end your work as a call center agent, you change your status and sign out of the phone.
After you sign out, you do not receive more call center calls.

If you are on a call and know that you will sign off as soon as the call completes, you can change your status
to Wrap-up.

Procedure

Press AgtSgnOut.

Change Your Status as a Call Center Agent

From time to time, you may need to take a brief break. To do that, you change your status so that calls will
not ring on your phone.

Procedure

Step 1 Press Agt status.

Step 2 Highlight the Unavailable status.

Step 3 Press Select.

Step 4 When you are available again, press Agt status.

Step 5 Highlight the Available status.

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Accept a Call Center Call

Step 6 Press Select.

Step 7 Highlight the Wrap-up status.

Step 8 Press Select.

Accept a Call Center Call

When you sign into the phone as a call center agent and your phone status is set to available, your phone are
ready to accept call center calls. Before you answer a call, you see information about the call.

Procedure

Step 1 When you receive a call, you will see the call information page, press Back to exit and then press Answer to

accept it.

Step 2 Press Call Info to see the call details.

Step 3 At the end of the call, press End call.

Calls

Hold an Agent Call

When you are on a call center call, you can put the caller on hold and return to the call. While the call is held
for a long time, you will hear a reminder tone and a ring splash on the phone screen.

Procedure

Step 1 Press Hold.

Step 2 When you are ready to return, select the held call and press Resume.

Set a Disposition Code While on a Call Center Call

During an active call or when your status is set to wrap-up state after a call, you can assign a disposition code
to a customer call. Disposition code are quick labels that you apply to call records to describe a call. It is a
easy way to label calls and keep track of customer contact history so that no detail about the call are missed.

Before you begin

Your administrator enables your phone to add a disposition code.

Procedure

Step 1 Press Disp Code.

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Calls

Step 2 Press Ok.

Trace a Call

Trace a Call

You can trace an active call and the last incoming call in any agent status.

Before you begin

Your administrator enables your phone to trace a call.

Procedure

From an active call or after a call, press Trace.

Escalate a Call to a Supervisor

When you need to escalate a call, you can add your supervisor to a conference call with you and your caller.

Before you begin

Your administrator enables emergency escalation on your phone.

Procedure

Step 1 From an active call, press Emergency.

Step 2 In the Emergency Escalation window, click OK.

You can enter preferred emergency escalation number, or you can leave it empty if you do not have any
supervisor preference. You will not see any emergency escalation number.

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Escalate a Call to a Supervisor

Calls

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Contacts

• Corporate Directory, on page 43

• Personal Address Book, on page 47

• Reverse Name Lookup for Incoming and Outgoing Calls, on page 48

Corporate Directory

You can look up a coworker's number from your phone, which makes it easier to give them a call. Your
administrator sets up and maintains the directory.

Your phone supports three types of corporate directories—Lightweight Directory Access Protocol (LDAP)
Directory, Broadsoft Directory, and a Cisco XML Directory.

Dial a Contact in the Corporate Directory

Procedure

CHAPTER 3

Step 1 Press Contacts .

Step 2 Select the directory name that you have defined.

Step 3 Select a search criteria.

Step 4 Enter your search criteria and press Submit.

Step 5 Select the contact and press Dial.

Broadsoft Directory

You can search and view your personal, group, and enterprise contacts in your Broadsoft Directory, which
makes it easier to give them a call. Your administrator configures the Broadsoft Directory in your phone. This
application feature uses BroadSoft's Extended Services Interface (XSI).

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Search for a Contact in Your Broadsoft Directory (Simple Search)

Search for a Contact in Your Broadsoft Directory (Simple Search)

Before you begin

• Your administrator enables the Broadsoft Directory in your phone.

• You or your administrator sets up your Broadsoft Directory user group type as Enterprise, Group, or
Personal.

Procedure

Step 1 Press Contacts .

Step 2 Select Broadsoft Directory.

You may see the name as the directory name that you have configured for your Broadsoft Directory.

Step 3 Select Simple Search.

Step 4 Enter your search criteria, and press Submit.

Contacts

Search for a Contact in Your BroadSoft Directory (Advance Search)

Before you begin

Set up your Broadsoft Directory user group type as Enterprise or Group.

Procedure

Step 1 Press Contacts .

Step 2 Select BroadSoft Directory.

Step 3 Select Advance Search.

Step 4 Select a search criteria.

You can search a contact in the BroadSoft directory by Last Name, First Name, User ID, Number, Extension,
Department, and Email.

Step 5 Enter your search criteria, and press Submit.

Edit Your Contact Type in Your Broadsoft Directory

Procedure

Step 1 Press Contacts .

Step 2 Select the Broadsoft Directory.

Step 3 Press Option.

Step 4 Select Edit Settings.

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Contacts

Step 5 Select the Type field.

You can select Enterprise, Group, or Personal as your Broadsoft Directory contact type.

Step 6 Press Save to apply the change.

Edit Your BroadSoft Directory Name

Procedure

Step 1 Press Contacts .

Step 2 Select the Broadsoft Directory.

Step 3 Press Option.

Step 4 Select Edit Settings.

Step 5 Edit the Directory Name field.

Step 6 Press Save to apply the change.

Edit Your BroadSoft Directory Name

Edit the Server Name of Your Broadsoft Directory

Procedure

Step 1 Press Contacts .

Step 2 Select the Broadsoft Directory.

Step 3 Press Option.

Step 4 Select Edit Settings.

Step 5 Select Host Server.

Step 6 Press Edit and modify the server entry.

Step 7 Edit the Host Server field.

Step 8 Press Save to apply the change.

Edit User ID of Your Broadsoft Directory

Procedure

Step 1 Press Contacts .

Step 2 Select the Broadsoft Directory.

Step 3 Press Option.

Step 4 Select Edit Settings.

Step 5 Select UserID.

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Edit Your Broadsoft Directory Password

Step 6 Press Edit and modify the user id of your Broadsoft Directory.

Step 7 Press Apply to save the change.

Step 8 Edit the User ID field.

Step 9 Press Save to apply the change.

Edit Your Broadsoft Directory Password

Procedure

Step 1 Press Contacts .

Step 2 Select the Broadsoft Directory.

Step 3 Press Option.

Step 4 Select Edit Settings.

Step 5 Select Password.

Step 6 Press Edit and modify the entry.

Step 7 Press Apply to save the change.

Step 8 Edit the Password field.

Step 9 Press Save to apply the change.

Contacts

LDAP Directory

The Cisco IP Phone supports Lightweight Directory Access Protocol (LDAP) v3. You can search for a specified
LDAP directory for a name, phone number, or both. LDAP-based directories, such as Microsoft Active
Directory 2003 and OpenLDAP-based databases, are supported.

Search for a Contact in Your LDAP Directory

Procedure

Step 1 Press Contacts .

Step 2 Select LDAP Directory.

Step 3 Enter your search criteria.

You can search by first name and last name of a contact.

Step 4 Press Submit.

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Contacts

Personal Address Book

Add a New Contact to Your Personal Address Book

Procedure

Step 1 Press Contacts .

Step 2 Select Personal Address Book.

Step 3 Press Add or you can press the Select button.

Step 4 Enter a name and at least one phone number.

Step 5 Select a custom ringtone for the contact.

Step 6 Press Save to add the entry to your personal directory.

Personal Address Book

Add a New Contact to Your Personal Address Book with Phone Web Page

Procedure

Step 1 On the phone web page, select User Login > Personal Directory.

Step 2 Click Add to Personal Directory.

Step 3 Add name, work number, mobile number, and home number.

Step 4 Click Submit All Changes.

Search for a Contact in Your Personal Address Book

Procedure

Step 1 Press Contacts .

Step 2 Select Personal Address Book.

Step 3 Select Option > Search.

Step 4 Enter the address entry to search for, and press Submit.

You can only search by name (case insensitive). Search by number is not supported.

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Call a Contact in Your Personal Address Book

Call a Contact in Your Personal Address Book

Procedure

Step 1 Press Contacts .

Step 2 Select Personal Address Book and search for an entry.

Step 3 Select the personal address book entry that you want to dial.

Step 4 Press Call.

Edit a Contact in Your Personal Address Book

Procedure

Contacts

Step 1 Press Contacts .

Step 2 Select Personal Address Book and search for an entry.

Step 3 Select the entry you want to change.

Step 4 Press Edit.

Step 5 Modify the entry information.

Step 6 Press Save to modify a phone number.

Remove a Contact from Your Personal Address Book

Procedure

Step 1 Press Contacts .

Step 2 Select Personal Address Book.

Step 3 Select Search address entry.

Step 4 Select the address entry and press Option > Delete to delete the entry.

Reverse Name Lookup for Incoming and Outgoing Calls

Reverse name lookup searches for the name of a number in an incoming, outgoing, conference, or transfer
call. The reverse name lookup acts when the phone cannot find a name using the service provider directory,
Call History, or your contacts. Reverse name lookup needs a valid LDAP Directory or XML Directory
configuration.

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Contacts

Reverse Name Lookup for Incoming and Outgoing Calls

The reverse name lookup searches the phone's external directories. When a search succeeds, the name is
placed in the call session and in the call history. For simultaneous, multiple phone calls, reverse name lookup
searches for a name to match the first call number. When the second call connects or is placed on hold, reverse
name lookup searches for a name to match the second call.

Reverse name lookup is enabled by default.

Reverse name lookup searches the directories in the following order:

1. Phone contacts

2. Call History

3. Third-party Server Directory (BroadSoft, Asterisk, or MetaSphere)

4. LDAP Directory

5. XML Directory

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Reverse Name Lookup for Incoming and Outgoing Calls

Contacts

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Recent Calls

• Recent Calls List, on page 51

• View Your Recent Calls, on page 51

• Return a Recent Call, on page 52

• Clear the Recent Calls List, on page 52

• Create a Contact From a Recents Record, on page 53

• Delete a Call Record, on page 53

• Delete All Call Records, on page 53

Recent Calls List

Use the Recents list to see the 180 most recent individual calls and call groups.

If your Recents list reaches the maximum size, the next new entry overwrites the oldest entry in the list.

View Your Recent Calls

CHAPTER 4

Check to see who's called you recently.

Note

Each line has missed call badging. You can view the number of missed calls per line on the phone screen.
The maximum missed call badge is 99. When you view either the All calls or Missed calls list on the phone
screen for a particular line, the missed call badge for the selected line gets cleared.

The missed call badge and the actual number of missed calls may be different due to a display limit of 180
calls for the Recents list. This limit consists of outgoing calls, missed calls, and incoming calls. Also, there
can be some old missed calls that get added to the count for the missed call badge. This can get overwritten
in the Recents list.

Procedure

Step 1 Select a line to view.

Step 2 Press Applications .

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Return a Recent Call

Step 3 Select Recents.

Step 4 Choose to view all recent calls, or to view a certain kind of recent call.

• All Calls

• Missed Calls

• Received Calls

• Placed Calls

• Server All calls

If you choose Server All calls, you can view call logs stored on and transferred from the server. To enable
this, your administrator configures your phone with BroadSoft's Extended Services Interface (XSI) call log
ability.

Step 5 Press Select.

Return a Recent Call

Recent Calls

Procedure

Step 1 Press Applications .

Step 2 Select Recents.

Step 3 Select the call record that you want to dial.

Step 4 (Optional) Press Edit call to edit the call record.

Step 5 Press Call.

Clear the Recent Calls List

Procedure

Step 1 Select a line to view.

Step 2 Press Applications .

Step 3 Select Recents.

Step 4 Choose to view all recent calls, or to view a certain kind of recent call.

• All Calls

• Missed Calls

• Received Calls

• Placed Calls

Step 5 Press Select.

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Recent Calls

Step 6 Press Delete list.

Step 7 Press Delete.

Create a Contact From a Recents Record

Procedure

Step 1 Display a Recents record.

Step 2 Press Options.

Step 3 Press Add to address book.

Create a Contact From a Recents Record

Delete a Call Record

Procedure

Step 1 Press Applications .

Step 2 Select Recents.

Step 3 Choose to view all recent calls, or to view a certain kind of recent call.

• All Calls

• Missed Calls

• Received Calls

• Placed Calls

Step 4 Press Select.

Step 5 Highlight the individual record or call group that you want to delete.

Step 6 Press Delete entry.

Step 7 Press Delete again to confirm.

Step 8 Press Back.

Delete All Call Records

You can delete all call history records on your phone.

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Delete All Call Records

Procedure

Step 1 Press Applications .

Step 2 Select Recents.

Step 3 Press Recents.

Step 4 Select Option > delete All.

Step 5 Press Delete again to confirm.

Recent Calls

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Voicemail

• Your Voicemail Account, on page 55

• Check for New Voice Messages, on page 56

• Access Voicemail, on page 56

• Access Audio Voicemail, on page 56

• Phone Behavior with Voicemail Setting, on page 56

• Phone Behavior with Voicemail and Missed Call Configuration Setting, on page 57

Your Voicemail Account

You can access your voice messages directly from your phone. But your administrator must set up your
voicemail account, and may also set up your phone to access the voicemail system.

The Messages button on your phone acts as a speed dial into the voicemail system.

When you aren’t at your desk, you can call your voicemail system to access your voicemail. Your administrator
can give you the voicemail system phone number.

CHAPTER 5

Because each voicemail system is different, we can't tell you how to use your voicemail system. For information
about your voicemail commands, see the voicemail system user documentation or contact your administrator.

Set Up Voicemail on Your Phone

If your administrator has not set up your voicemail phone number on your phone, you can set it up yourself.

Procedure

Step 1 Press Applications .

Step 2 Select User preferences > Call preferences.

Step 3 Enter your voicemail phone number in Voice mail.

Step 4 Press Set.

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Check for New Voice Messages

Check for New Voice Messages

To find out if you have new voicemail messages, look for one of these signs:

• The light strip on your handset is solid red.

• The number of missed calls and voicemail messages is displayed on your screen. If you have more than
99 new messages, a plus (+) sign is displayed.

• An exclamation mark (!) indicates urgent voicemail messages.

You will also hear a stutter tone played from your handset, headset, or speakerphone when you use a phone
line. This stutter tone is line-specific. You only hear it when you use a line that has voice messages.

Access Voicemail

Voicemail

Procedure

Step 1 Press Messages .

Step 2 Follow the voice prompts.

Access Audio Voicemail

Depending upon how your administrator has set up your phone, you can retrieve your voicemail without
viewing a list of messages. This option is useful if you prefer a list of voicemail messages, but you occasionally
access your messages without the visual prompts.

Procedure

Step 1 In the screen, press the Audio softkey.

Step 2 When prompted, enter your voicemail credentials.

Phone Behavior with Voicemail Setting

This table lists the phone behavior in various scenarios when the Handset LED Alert field in the Configuration
Utility is set to Voicemail.

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Voicemail

Phone Behavior with Voicemail and Missed Call Configuration Setting

No Voicemail, No
Missed Call

Missed Call

Voicemail

Missed Call

EventStarting State

call and a call is
missed or a call is on
hold and the call is
missed.

call and a call is
missed or a call is on
hold and the call is
missed.

Event

LED OnVoicemail comes inNo Voicemail, No

LED OnThere is no active

LED OnVoicemail comes inMissed Call

LED Turn Off CriteriaLED Status After

-LED OffThere is no active

User calls the voicemail to retrieve a
message.

User calls the voicemail to retrieve a
message.

User calls the voicemail to retrieve a
message.

-LED OffNo eventNo Voicemail, No

Phone Behavior with Voicemail and Missed Call Configuration
Setting

This table lists the phone behavior in various scenarios when the Handset LED Alert field in the Configuration
Utility is set to Voicemail, Missed Call.

LED Turn Off CriteriaLED Status After

User interacts with the phone.LED OnThere is no active

User calls the voicemail to retrieve a
message.

User interacts with the phone and calls the
voicemail to retrieve a message.

User interacts with the phone and calls the
voicemail to retrieve a message.

No Voicemail, No
Missed Call

Missed Call

Voicemail

EventStarting State

Event

call and a call is
missed or a call is on
hold and the call is
missed.

LED OnVoicemail comes inNo Voicemail, No

LED OnThere is no active
call and a call is
missed or a call is on
hold and the call is
missed.

LED OnVoicemail comes inMissed Call

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Phone Behavior with Voicemail and Missed Call Configuration Setting

Voicemail

Missed Call

EventStarting State

LED Turn Off CriteriaLED Status After

Event

-LED OffNo eventNo Voicemail, No

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CHAPTER 6

Settings

• Change the Ringtone, on page 59

• Assign a Ring Tone to an Extension with the Phone Web Page, on page 60

• Forward Calls in Specific Situations from Your Phone, on page 60

• Turn On Do Not Disturb For a Specific Line, on page 61

• Turn on DND for All Lines from the Phone Web Page, on page 61

• Block an Anonymous Call, on page 61

• Block Your Caller ID Display, on page 62

• Secure a Call, on page 62

• Set Up an Auto Answer Page, on page 62

• Set Up Voicemail, on page 63

• Change the Display Mode, on page 63

• Change the Time Format, on page 63

• Change the Date Format, on page 64

• Change the Screen Saver, on page 64

• Configure the Screen Saver with the Phone Web Page, on page 65

• Add a Logo as a Phone Background, on page 66

• Adjust the Phone Screen Contrast, on page 66

• Adjust the Phone Screen Backlight, on page 67

• Adjust the Backlight Timer from Phone Web Page, on page 67

• Set Language, on page 67

• Set Password, on page 68

Change the Ringtone

Procedure

Step 1 Press Applications .

Step 2 Select User preferences > Audio preferences > Ext (n) - Ring tone, where n= extension number.

Step 3 Scroll through the list of ringtones and press Play to hear a sample.

Step 4 Press Select softkey and then Set softkey to save a selection.

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Settings

Assign a Ring Tone to an Extension with the Phone Web Page

Step 5 Press Back to exit.

Assign a Ring Tone to an Extension with the Phone Web Page

Procedure

Step 1 On the phone web page, select User Login > Voice > Ext(n), where (n) is the number of an extension.

Step 2 Under Call Feature Settings, use the Default Ring (n) drop-down list box to specify one of the following:

• No Ring

• 1 through 9—Choose one of the available ring tones.

Step 3 Click Submit All Changes.

Forward Calls in Specific Situations from Your Phone

You can set up your phone so that calls are forwarded during specific situations, such as when your phone is
busy.

Before you begin

Call forwarding must be enabled on your phone before you can forward your calls in specific situations.

Procedure

Step 1 Press Applications .

Step 2 Select User Preferences > Call Preferences.

Step 3 Select On to enable call forwarding.

Step 4 Enter a phone number for each of the call forwarding services that you want to enable:

• Forward all number—Forwards all incoming calls to a target phone number.

• Forward busy number—Forwards all incoming calls to a target phone number when the primary line
is active.

• Fwd no answer number—Forwards an incoming call that is not answered.

• Fwd no answer delay—Assigns a response delay time.

If your administrator disables the feature key synchronization (FKS) on your phone, you can enter the
value as number of seconds after which call needs to be forwarded.

If your administrator enables feature key synchronization (FKS) on your phone, you can enter the value
as number of rings after which call needs to be forwarded.

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Settings

Step 5 Press Set.

Turn On Do Not Disturb For a Specific Line

Set do not disturb (DND) to silence your phone and suppress incoming call notifications when you need to
avoid distractions. You can suppress all incoming call notifications or you can suppress a specific caller
notification.

Procedure

Step 1 Press Applications .

Step 2 Select User preferences > Call preferences > Do not disturb.

Step 3 Select a specific line from the list.

Step 4 Press On to turn on DND or press Off to turn off DND.

Turn On Do Not Disturb For a Specific Line

Turn on DND for All Lines from the Phone Web Page

Procedure

Step 1 On the phone web page, select User Login > Voice > User.

Step 2 Under Supplementary Services, set DND Settings to Yes.

You can turn on DND on for all lines if your administrator hasn't enabled feature key sync (FKS).

Step 3 Click Submit All Changes.

Block an Anonymous Call

You can block an incoming call that does not have caller information.

Procedure

Step 1 Press Applications .

Step 2 Select User preferences > Call Preference > Block anonymous call.

Step 3 Select On if you want to block the call that does not have caller information, or select Off to allow the call.

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Block Your Caller ID Display

Step 4 Select Set to save the setting.

Block Your Caller ID Display

You can hide your caller name and number from the person whom you are calling.

Procedure

Step 1 Press Applications .

Step 2 Select User preferences > Call preference > Block caller ID.

Step 3 Press On you want to block caller ID display, or press Off to allow caller ID display.

Step 4 Select Set to apply the changes.

Settings

Secure a Call

You can encrypt calls to protect them from eavesdroppers. You can set up the secure call feature on all
outbound calls or for a specific call.

Procedure

Step 1 Press Applications .

Step 2 Select User Preferences > Call Preference > Secure Call.

Step 3 Press On to enable secure call feature or press Off to disable the secure call feature.

Step 4 Press to save the change and to return to the Call Preferences screen.

Set Up an Auto Answer Page

Procedure

Step 1 Press Applications .

Step 2 Select User preferences > Call preference > Auto answer page.

Step 3 Press On to enable the Auto answer page or press Off to disable Auto answer page.

Step 4 Press Set to save the changes.

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Settings

Set Up Voicemail

Procedure

Step 1 Press Applications .

Step 2 Select User preferences > Call preferences > Voice mail.

Step 3 Enter a phone number to check voicemail.

If you press the Messages button, it dials the voicemail number and displays the voice message list.

Step 4 Press Set to confirm the assigned number.

Set Up Voicemail

Change the Display Mode

This feature is supported on Cisco IP Phone 7821, 7841, and 7861.

Procedure

Step 1 Press Applications .

Step 2 Select User preferences > Attendant console preferences > Display mode.

The following options are available:

• Name

• Ext

• Both

Step 3 Choose the display mode and press Set.

Change the Time Format

You can change the current time format that the phone screen displays.

Procedure

Step 1 Press Applications .

Step 2 Select Device administration > Date/Time > Time format.

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Change the Date Format

To set daylight savings, select Device administration > Date/Time > Daylight Savings. Press On to turn
on the daylight savings and press Off to turn it off.

Step 3 (Optional) Select Device administration > Date/Time > Time Zone.

Step 4 Select a time format and press Set to apply the changes.

Change the Date Format

You can change the date format that you want to see on your phone screen.

Procedure

Step 1 Press Applications .

Step 2 Select Device administration > Date/Time > Date format.

Step 3 Select a date format and press Set to apply the changes.

Settings

Change the Screen Saver

You can enable your phone screen saver, and specify its appearance and the amount of time for the phone to
be idle before the screen saver appears.

Procedure

Step 1 Press Applications .

Step 2 Select User preferences > Screen preferences > Screen saver.

Step 3 Select On to enable the screen saver, or press Off to turn the screen saver off.

Step 4 Select Screen saver settings to choose the settings:

• Screen saver type—Choose one of the following options:

• Clock—Displays a rounded clock with the wallpaper in the background.

• Download Picture—Displays a picture pushed from the phone web page.

• Logo: Displays a logo as the phone screensaver. This image is added in the Logo URL field of the
pone web page.

• Lock—Displays a lock icon on the phone screen.

• Trigger interval—Enter the number of seconds that the phone remains idle before the screen saver turns
on.

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Settings

Configure the Screen Saver with the Phone Web Page

• Refresh interval—Enter the number of seconds before the screen saver should refresh (if, for example,
you chose a rotation of pictures).

Step 5 Press Set.

Configure the Screen Saver with the Phone Web Page

You can configure a screen saver for the phone. When the phone is idle for a specified time, it enters screen
saver mode.

Any button press returns the phone to normal mode. If a user password is set, the user must enter it to exit
screen saver mode.

Procedure

Step 1 On the phone web page, select User Login > Voice > User.

Step 2 In the Screen section, set up the fields as described in the following table.

DescriptionParameter

Screen Saver Enable

Screen Saver Type

Screen Saver Wait

Select Yes to enable a screen saver on the phone.
When the phone is idle for a specified time, it enters
screen saver mode.

Default: No

Types of screen saver. Options you can choose:

• Clock—Displays a digital clock on a plain
background.

• Download Picture—Displays a picture pushed
from the phone webpage.

• Logo: Displays a logo on the phone screen. Add
a logo image in the Logo URL field.

• Lock —Enables locking of the screensaver.

Amount of idle time before screen saver displays.

Enter the number of seconds of idle time to elapse
before the screen saver starts.

Default: 300

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Add a Logo as a Phone Background

Settings

DescriptionParameter

Picture Download URL

Logo URL

Step 3 Click Submit All Changes.

Add a Logo as a Phone Background

To add a logo icon as your phone screen background, add it from phone web page.

Procedure

URL locating the (.png) file to display on the phone
screen background.

When you enter an incorrect URL to download a new
wallpaper, the phone fails to upgrade to the newer
wallpaper and displays the existing downloaded
wallpaper. If the phone does not have any wallpaper
downloaded earlier, it displays a gray screen.

Enter a URL or path for the location where the logo
image is saved. If you select logo as as screensaver
type, this image displays as a screensaver on the phone
screen.

Step 1 On the phone web page, select User Login > Voice > User.

Step 2 In the Screen section, select Logo from the Phone Background field and in the Logo URL field enter a URL

or path for the location where the logo image is saved.

Step 3 Click Submit All Changes.

After the logo is added in the phone background, if you select Default from the Phone Background list and
save the changes, the logo icon on the phone screen will disappear.

Adjust the Phone Screen Contrast

Procedure

Step 1 Press Applications .

Step 2 Select User preferences > Screen preferences > Contrast level.

Step 3 Press the Navigation cluster up or down to increase or decrease the brightness.

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Settings

Step 4 Press Save.

Adjust the Phone Screen Backlight

You can adjust the backlight to make the phone screen easier to read.

Backlights are not supported on the Cisco IP Phone 7811.

Procedure

Step 1 Press Applications .

Step 2 Select User preferences > Backlight timer.

Step 3 Press Edit to change the backlight mode.

Step 4 Press On to turn the backlight on or press Off to turn the backlight off.

Adjust the Phone Screen Backlight

You can also select a time from the list to set a duration for which the backlight will remain on.

Step 5 (Optional) Select a time from the list to set a duration that the backlight remains off.

You can also select the option to set the backlight always on.

Step 6 Press Select to apply the selected backlight mode.

Adjust the Backlight Timer from Phone Web Page

You can save energy by disabling the backlight on each phone at a preset time. The phone's desktop remains
visible, even with the backlight off.

Procedure

Step 1 On the phone web page page, select User Login > Advanced > Voice > User.

Step 2 Under Screen, select a duration for the Back Light Timer parameter.

Step 3 In the LCD Contrast field, enter a number for the desired brightness.

Set Language

Depending upon how your phone is configured, you may be able to change the language used by your phone.

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Set Password

Procedure

Step 1 Press Applications .

Step 2 Select Device administration > Language.

Step 3 Select a language from the list of available languages.

Step 4 Select Save.

Set Password

Reset your phone password regularly to maintain network security. Keep all passwords in a safe place to avoid
theft.

Before you begin

Settings

You must have your existing password.

Procedure

Step 1 Press Applications .

Step 2 Select Device administration > Set password.

Step 3 Enter your current password in the Old password field.

Step 4 Enter your new password in the New password and the Reenter new password fields.

Step 5 Select Save.

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Accessories

• Supported Accessories, on page 69

• Headsets, on page 69

Supported Accessories

The Cisco IP Phone 7800 Series supports both Cisco and third-party accessories.

In the following table, an X indicates support for an accessory by a particular phone model and a dash (-)
indicates no support.

Table 4: Accessory Support for the Cisco IP Phone 7800 Series

CHAPTER 7

Headsets

TypeAccessory

Third-Party Accessories

Headsets

Wideband

Check with the headset manufacturer to confirm whether you can use it with your Cisco phone.

If you plug a headset into the phone during an active call, the audio path automatically changes to the headset.

Cisco IP Phone
7811

Cisco IP Phone
7821

Cisco IP Phone
7841

---ExternalMicrophone

Cisco IP Phone
7861

XXX-Analog

XXX-Analog

-

----ExternalSpeakers

XXXXExternalWall Mount

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Standard Headsets

Standard Headsets

You can use a standard headset with your desk phone. Standard headsets plug into the back of the phone with
an RJ-type connecter.

Connect a Standard Headset

Standard headsets plug into the back of the phone.

Procedure

Plug the headset into the jack on the back of the phone and press the cable into the cable channel.

Figure 3: Standard Headset Connection

Accessories

Caution

Failure to press the cable into the channel in the phone can damage the printed circuit board inside
the phone. The cable channel reduces the strain on the connector and the printed circuit board.

Wireless Headsets

You can use most wireless headsets with your phone. For a list of supported headsets, see

http://www.cisco.com/c/en/us/products/unified-communications/uc_endpoints_accessories.html.

Refer to your wireless headset documentation for information about connecting the headset and using its
features.

Swap Headsets While on a Call

You can connect an analog headset or a wireless headset to you phone. You cannot connect both the headsets
simultaneously to your phone.

When you connect multiple headsets to the phone, you can switch among the headsets during a call by pressing
the Headset key on the phone. Though the phone is connected to multiple devices, you see a specific headset
is selected as the preferred audio device in the following priority order:

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Accessories

Swap Headsets While on a Call

• When you connect a wireless headset to the phone, you can make your wireless headset the preferred
audio device.

• When you connect only an analog headset to the phone, you can make your analog headset the preferred
audio device.

Procedure

Step 1 Before you make or answer a call, press Headset.

Step 2 (Optional) If you place a call, dial the number.

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Swap Headsets While on a Call

Accessories

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Product Safety and Security

• Safety and Performance Information, on page 73

• Compliance Statements, on page 74

• Cisco Product Security Overview, on page 76

• Important Online Information, on page 76

Safety and Performance Information

Power Outage

Your access to emergency service through the phone requires that the phone receive power. If a power
interruption occurs, service or emergency calling service dialing does not function until power is restored. If
a power failure or disruption occurs, you may need to reset or reconfigure the equipment before you can use
service or emergency calling service dialing.

CHAPTER 8

External Devices

We recommend that you use good-quality external devices that are shielded against unwanted radio frequency
(RF) and audio frequency (AF) signals. External devices include headsets, cables, and connectors.

Depending on the quality of these devices and their proximity to other devices, such as mobile phones or
two-way radios, some audio noise may still occur. In these cases, we recommend that you take one or more
of these actions:

• Move the external device away from the source of the RF or AF signals.

• Route the external device cables away from the source of the RF or AF signals.

• Use shielded cables for the external device, or use cables with a better shield and connector.

• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of external devices, cables, and connectors.

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Ways to Provide Power to Your Phone

Product Safety and Security

Caution

In European Union countries, use only external speakers, microphones, and headsets that are fully compliant
with the EMC Directive [89/336/EC].

Ways to Provide Power to Your Phone

You can provide power to your phone in one of two ways:

• Use the power adapter that comes with your phone.

• If your network supports Power over Ethernet (PoE), you can plug your phone into the network. Plug

an Ethernet cable into the Ethernet phone port and into the network.

If you are not sure whether your network supports PoE, check with your administrator.

Phone Behavior During Times of Network Congestion

Anything that degrades network performance can affect phone voice and video quality, and in some cases,
can cause a call to drop. Sources of network degradation can include, but are not limited to, the following
activities:

• Administrative tasks, such as an internal port scan or security scan

• Attacks that occur on your network, such as a Denial of Service attack

Compliance Statements

Compliance Statements for the European Union

CE Marking

The following CE mark is affixed to the equipment and packaging.

Compliance Statements for Canada

This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the
following two conditions: (1) this device may not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired operation of the device.

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Product Safety and Security

Avis de Conformité Canadien

Ce dispositif est conforme aux normes CNR exemptes de licence d’Industrie Canada. Le fonctionnement de
ce dispositif est autorisé sous réserve des deux conditions suivantes : (1) il ne doit pas produire de brouillage
et (2) l’utilisateur du dispositif doit être prêt à accepter tout brouillage radioélectrique reçu même si ce brouillage
est susceptible de compromettre le fonctionnement du dispositif.

Compliance Information for Brazil

Art. 6º - 506

This equipment is a secondary type device, that is, it is not protected against harmful interference, even if the
interference is caused by a device of the same type, and it also cannot cause any interference to primary type
devices.

For more information, go to this URL: http://www.anatel.gov.br

Este equipamento opera em caráter secundário, isto é, não tem direito a proteção contra interferência prejudicial,
mesmo de estações do mesmo tipo, e não pode causar interferência a sistemas operando em caráter primário.

Compliance Information for Brazil

Site Anatel: http://www.anatel.gov.br

FCC Compliance Statements

The Federal Communications Commission requires compliance statements for the following:

FCC Part 15.19 Statement

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.

FCC Part 15.21 Statement

Changes or modifications not expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.

FCC RF Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End
users must follow the specific operating instructions for satisfying RF exposure compliance. This transmitter
must be at least 20 cm from the user and must not be collocated or operating in conjunction with any other
antenna or transmitter.

FCC Receivers and Class B Digital Statement

This product has been tested and complies with the specifications for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used according to the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation.

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Cisco Product Security Overview

If this equipment does cause harmful interference to radio or television reception, which is found by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the equipment or devices

• Connect the equipment to an outlet other than the receiver's

• Consult a dealer or an experienced radio/TV technician for assistance

Cisco Product Security Overview

This product contains cryptographic features and is subject to U.S. and local country laws that govern import,
export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to
import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for
compliance with U.S. and local country laws. By using this product, you agree to comply with applicable
laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

Product Safety and Security

Further information regarding U.S. export regulations can be found at https://www.bis.doc.gov/

policiesandregulations/ear/index.htm.

Important Online Information

End User License Agreement

The End User License Agreement (EULA) is located here: https://www.cisco.com/go/eula

Regulatory Compliance and Safety Information

Regulatory Compliance and Safety Information (RCSI) is located here:

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cuipph/7800-series/regulatory_compliance/
RCSI-0312-book.pdf

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