Overview
Preface
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified
Communications Manager 8.5 (SCCP and SIP) provides the information you need to understand, install,
configure, manage, and troubleshoot the phones on a Voice-over-IP (VoIP) network.
Because of the complexity of an IP telephony network, this guide does not provide complete and detailed
information for procedures that you need to perform in Cisco Unified Communications Manager (Cisco
Unified CM) or other network devices. See the “Obtaining Documentation, Obtaining Support, and
Security Guidelines” section on page xi.
Audience
Network engineers, system administrators, or telecom engineers should review this guide to learn the
steps required to properly set up the Cisco Unified IP Phone on the network.
The tasks described are administration-level tasks and are not intended for end-users of the phones.
Many of the tasks involve configuring network settings and affect the phone’s ability to function in the
network.
Because of the close interaction between the Cisco Unified IP Phone and Cisco Unified CM, many of
the tasks in this manual require familiarity with Cisco Unified CM.
Organization
This manual is organized as follows.
Chapter Description
Chapter 1, “An Overview of the Cisco
Unified IP Phone”
Chapter 2, “Preparing to Install the Cisco Unified IP
Phone on Your Network”
Chapter 3, “Setting Up the Cisco Unified IP Phone” Describes how to install and configure the Cisco Unified IP Phone on
Provides a conceptual overview and description of the Cisco
Unified IP Phone.
Describes how the Cisco Unified IP Phone interacts with other key
IP telephony components, and provides an overview of the tasks
required prior to installation.
your network properly and safely.
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Chapter 4, “Configuring Settings on the Cisco
Unified IP Phone”
Chapter 5, “Configuring Features, Templates,
Services, and Users”
Chapter 6, “Customizing the Cisco
Unified IP Phone”
Chapter 7, “Viewing Model Information, Status, and
Statistics on the Cisco Unified IP Phone”
Chapter 8, “Monitoring the Cisco Unified IP Phone
Remotely”
Chapter 9, “Troubleshooting and Maintenance” Provides tips for troubleshooting the Cisco Unified IP Phone and the
Appendix A, “Providing Information to Users Via a
Website”
Appendix B, “Supporting International Users” Provides information about setting up phones in non–English
Appendix C, “Technical Specifications” Provides technical specifications of the Cisco Unified IP Phone.
Appendix D, “Basic Phone Administration Steps” Provides procedures for basic administration tasks such as adding a
Appendix E, “Installing the Wall Mount Kit for the
Cisco Unified IP Phones 6921, 6941, 6945, and
6961”
Describes how to configure network settings, verify status, and make
global changes to the Cisco Unified IP Phone.
Provides an overview of procedures for configuring telephony
features, configuring directories, configuring phone button and
softkey templates, setting up services, and adding users to Cisco
Unified Communications Manager.
Explains how to customize phone ring sounds and the phone idle
display at your site.
Explains how to view model information, status messages, network
statistics, and firmware information from the Cisco Unified
IP Phone.
Describes the information that you can obtain from the phone’s web
page to remotely monitor the operation of a phone and to assist with
troubleshooting.
Cisco Unified IP Phone Expansion Modules.
Provides suggestions for setting up a website for providing users
with important information about their Cisco Unified IP Phones.
environments.
user and phone to Cisco Unified CM and then associating the user to
the phone.
Contains instructions for installing the wall mount for the
Cisco Unified IP Phone.
Related Documentation
For more information about Cisco Unified IP Phones or Cisco Unified CM, refer to the
following publications.
Cisco Unified IP Phone 6900 Series
These publications are available at the following URL:
http://www.cisco.com/en/US/products/ps10326/tsd_products_support_series_home.html
• Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications
Manager 8.5 (SCCP and SIP)
• Quick Start Guide for the Cisco Unified IP Phone 6921
• Quick Start Guide for the Cisco Unified IP Phone 6941 for Administrative Assistants
• Regulatory Compliance and Safety Information for Cisco Unified IP Phones
Cisco Unified Communications Manager Administration
Related publications are available at the following URL:
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
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http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
Cisco Unified Communications Manager Business Edition
Related publications are available at the following URL:
http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html
Obtaining Documentation, Obtaining Support, and Security
Guidelines
For information on obtaining documentation, obtaining support, providing documentation feedback,
security guidelines, and also recommended aliases and general Cisco documents, see the monthly What’s
New in Cisco Product Documentation, which also lists all new and revised Cisco technical
documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors
and users are responsible for compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local
laws, return this product immediately.
Further information regarding U.S. export regulations may be found at
http://www.access.gpo.gov/bis/ear/ear_data.html.
Document Conventions
This document uses the following conventions:
Convention Description
boldface font Commands and keywords are in boldface.
italic font Arguments for which you supply values are in italics.
[ ] Elements in square brackets are optional.
{ x | y | z } Alternative keywords are grouped in braces and separated by vertical bars.
[ x | y | z ] Optional alternative keywords are grouped in brackets and separated by
string A nonquoted set of characters. Do not use quotation marks around the string
screen font Terminal sessions and information the system displays are in screen font.
boldface screen font Information you must enter is in boldface screen font.
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
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or the string will include the quotation marks.
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Convention Description
italic screen font Arguments for which you supply values are in italic screen font.
^ The symbol ^ represents the key labeled Control—for example, the key
combination ^D in a screen display means hold down the Control key while
you press the D key.
< > Nonprinting characters, such as passwords are in angle brackets.
Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the
publication.
Caution Means reader be careful. In this situation, you might do something that could result in equipment
damage or loss of data.
Warnings use the following convention:
Warning
IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause
bodily injury. Before you work on any equipment, be aware of the hazards
involved with electrical circuitry and be familiar with standard practices for
preventing accidents. Use the statement number provided at the end of each
warning to locate its translation in the translated safety warnings that
accompanied this device.
SAVE THESE INSTRUCTIONS
Statement 1071
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