Cisco 6941 - Unified IP Phone Slimline VoIP, 6921, 6945, 6961 Administration Manual

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Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

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CONTENTS

Preface ix

Overview ix

Audience ix

Organization ix

Related Topics

• Understanding Interactions with Other Cisco Unified IP Telephony Products, page 2-1

• Understanding the Phone Startup Process, page 2-7

• Network Setup Menu, page 4-4

What Features are Supported on the Cisco Unified

Phone 6921, 6941, and 6961?

Cisco Unified IP Phones function much like a digital business phone, allowing you to place and receive phone calls. In addition to traditional telephony features, the Cisco Unified IP Phone includes features that enable you to administer and monitor the phone as a network device.

This section includes the following topics:

• Feature Overview, page 1-13

• Configuring Telephony Features, page 1-13

• Configuring Network Parameters Using the Cisco Unified IP Phone, page 1-14

• Providing Users with Feature Information, page 1-14

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Feature Overview

Cisco Unified IP Phones provide traditional telephony functionality, such as call forwarding and transferring, redialing, speed dialing, conference calling, and voice messaging system access. Cisco Unified IP phones also provide a variety of other features. For an overview of the telephony features that the Cisco Unified IP Phone supports and for tips on configuring them, see the “Telephony

Features Available for the Cisco Unified IP Phone” section on page 5-1.

As with other network devices, you must configure Cisco Unified IP Phones to prepare them to access Cisco Unified CM and the rest of the IP network. By using DHCP, you have fewer settings to configure on a phone, but if your network requires it, you can manually configure an IP address, TFTP server, subnet information, and so on. For instructions on configuring the network settings on the Cisco Unified IP Phones, see Chapter 4, “Configuring Settings on the Cisco Unified IP Phone.”

Cisco Unified IP Phones can interact with other services and devices on your IP network to provide enhanced functionality. For example, you can integrate Cisco Unified CM with the corporate Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to search for co-worker contact information directly from their IP phones. You can also use XML to enable users to access information such as weather, stocks, quote of the day, and other web-based information. For information about configuring such services, see the “Join and Direct Transfer Policy” section on

page 5-15 and the “Setting Up Services” section on page 5-21.

Finally, because the Cisco Unified IP Phone is a network device, you can obtain detailed status information from it directly. This information can assist you with troubleshooting any problems users might encounter when using their IP phones. See Chapter 7, “Viewing Model Information, Status, and

Statistics on the Cisco Unified IP Phone,” for more information.

What Features are Supported on the Cisco Unified IP Phone 6921, 6941, and 6961?

Related Topics

• Configuring Settings on the Cisco Unified IP Phone, page 4-1

• Configuring Features, Templates, Services, and Users, page 5-1

• Troubleshooting and Maintenance, page 9-1

Configuring Telephony Features

You can modify additional settings for the Cisco Unified IP Phone from Cisco Unified CM Administration. Use Cisco Unified CM Administration to set up phone registration criteria and calling search spaces, to configure corporate directories and services, and to modify phone button templates, among other tasks. See the “Telephony Features Available for the Cisco Unified IP Phone” section on

page 5-1 and the Cisco Unified CM documentation for additional information.

For more information about Cisco Unified CM Administration, refer to Cisco Unified CM documentation, including Cisco Unified Communications Manager Administration Guide. You can also use the context-sensitive help available within the application for guidance.

You can access Cisco Unified CM documentation at this location:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

You can access Cisco Unified Communications Manager Business Edition documentation at this location:

http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

Related Topic

• Telephony Features Available for the Cisco Unified IP Phone, page 5-1

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Understanding Security Features for Cisco Unified IP Phones

Configuring Network Parameters Using the Cisco Unified IP Phone

You can configure parameters such as DHCP, TFTP, and IP settings on the phone itself. You can also obtain statistics about a current call or firmware versions on the phone.

For more information about configuring features and viewing statistics from the phone, see Chapter 4,

“Configuring Settings on the Cisco Unified IP Phone” and see Chapter 7, “Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone.”

Providing Users with Feature Information

If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco Unified IP Phone documentation on the Cisco Unified IP Phone web site:

http://www.cisco.com/en/US/products/ps10326/tsd_products_support_series_home.html

From this site, you can view various user documentation.

Chapter

In addition to providing documentation, it is important to inform users of available Cisco Unified IP Phone features—including those specific to your company or network—and of how to access and customize those features, if appropriate.

For a summary of some of the key information that phone users need their system administrators to provide, see Appendix A, “Providing Information to Users Via a Website.”

Understanding Security Features for Cisco Unified IP Phones

Implementing security in the Cisco Unified CM system prevents identity theft of the phone and Cisco Unified CM server, prevents data tampering, and prevents call signaling and media stream tampering.

To alleviate these threats, the Cisco IP telephony network establishes and maintains secure communication streams between a phone and the server, digitally signs files before they are transferred to a phone, and encrypts media streams and call signaling between Cisco Unified IP phones.

The Cisco Unified IP Phone 6921, 6941, and 6961 use the Phone security profile, which defines whether the device is nonsecure or encrypted. For information on applying the security profile to the phone, refer to the Cisco Unified Communications Manager Security Guide.

If you configure security-related settings in Cisco Unified CM Administration, the phone configuration file will contain sensitive information. To ensure the privacy of a configuration file, you must configure it for encryption. For detailed information, refer to the “Configuring Encrypted Phone Configuration Files” chapter in Cisco Unified Communications Manager Security Guide.

Table 1-5 shows where you can find additional information about security in this and other documents.

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Understanding Security Features for Cisco Unified IP Phones

Table 1-5 Cisco Unified IP Phone and Cisco Unified CM Security Topics

Topic Reference

Detailed explanation of security, including set up, configuration, and troubleshooting information for Cisco Unified CM and Cisco Unified IP Phones

Security features supported on the Cisco Unified IP Phone

Restrictions regarding security features See the “Security Restrictions” section on page 1-22

Viewing a security profile name See the “Understanding Security Profiles” section on page 1-18

Identifying phone calls for which security is implemented

TLS connection

Security and the phone startup process See the “Understanding the Phone Startup Process” section on page 2-7

Security and phone configuration files See the “Adding Phones to the Cisco Unified CM Database” section on

Changing the TFTP Server 1 or TFTP Server 2 option on the phone when security is implemented

Items on the Security Configuration menu that you access from the Device Configuration menu on the phone

Items on the Security Configuration menu that you access from the Settings menu on the phone

Applying a password to the phone so that no changes can be made to the administrative options

Disabling access to a phone’s web pages See the “Disabling and Enabling Web Page Access” section on page 8-3

Troubleshooting

Deleting the CTL file from the phone See the “Resetting or Restoring the Cisco Unified IP Phone” section on

Refer to the Troubleshooting Guide for Cisco Unified

Communications Manager

See the “Overview of Supported Security Features” section on page 1-16

See the “Identifying Encrypted Phone Calls” section on page 1-18

• See the “What Networking Protocols are Used?” section on page 1-9

• See the “Adding Phones to the Cisco Unified CM Database” section on

page 2-8

See Table 4- 2 , in the “Network Setup Menu” section on page 4-4

See the “Security Configuration Menu” section on page 4-9

See the “Unlocking and Locking Options” section on page 4-3

• See the “Troubleshooting Cisco Unified IP Phone Security” section on

page 9-8

• Refer to the Troubleshooting Guide for Cisco Unified

Communications Manager

page 9-12

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Understanding Security Features for Cisco Unified IP Phones

Table 1-5 Cisco Unified IP Phone and Cisco Unified CM Security Topics (continued)

Topic Reference

Resetting or restoring the phone See the “Resetting or Restoring the Cisco Unified IP Phone” section on

page 9-12

802.1X Authentication for Cisco Unified IP Phones

All Cisco Unified IP Phones that support Cisco Unified CM use a security profile, which defines whether the phone is nonsecure or secure.

For information about configuring the security profile and applying the profile to the phone, refer to Cisco Unified Communications Manager Security Guide.

See these sections:

• “Supporting 802.1X Authentication on Cisco Unified IP Phones”

section on page 1-21

• “Security Configuration Menu” section on page 4-9

• “Status Menu” section on page 7-2

• “Troubleshooting Cisco Unified IP Phone Security” section on

page 9-8

Overview of Supported Security Features

Table 1-6 provides an overview of the security features that the Cisco Unified IP Phone 6921, 6941, and

6961 support. For more information about these features and about Cisco Unified CM and Cisco Unified IP Phone security, refer to Cisco Unified Communications Manager Security Guide.

For information about current security settings on a phone, choose Applications > Admin Settings > Security Setup. For more information, see the “Security Configuration Menu” section on page 4-9.

Note Most security features are available only if a certificate trust list (CTL) is installed on the phone. For

more information about the CTL, refer to “Configuring the Cisco CTL Client” chapter in Cisco Unified Communications Manager Security Guide.

Table 1-6 Overview of Security Features

Feature Description

Image authentication Signed binary files (with the extension .sgn) prevent tampering with the

firmware image before it is loaded on a phone. Tampering with the image causes a phone to fail the authentication process and reject the new image.

Customer-site certificate installation Each Cisco Unified IP Phone requires a unique certificate for device

authentication. Phones include a manufacturing installed certificate (MIC), but for additional security, you can specify in Cisco Unified CM Administration that a certificate be installed by using the Certificate Authority Proxy Function (CAPF). Alternatively, you can install a Locally Significant Certificate (LSC) from the Security Configuration menu on the phone. See the “Configuring

Security on the Cisco Unified IP Phone” section on page 3-16 for more

information.

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Understanding Security Features for Cisco Unified IP Phones

Table 1-6 Overview of Security Features (continued)

Feature Description

Device authentication Occurs between the Cisco Unified CM server and the phone when each entity

accepts the certificate of the other entity. Determines whether a secure connection between the phone and a Cisco Unified CM should occur; and, if necessary, creates a secure signaling path between the entities by using TLS protocol. Cisco Unified CM will not register phones unless they can be authenticated by the Cisco Unified CM.

File authentication Validates digitally signed files that the phone downloads. The phone validates

the signature to make sure that file tampering did not occur after the file creation. Files that fail authentication are not written to Flash memory on the phone. The phone rejects such files without further processing.

Signaling Authentication Uses the TLS protocol to validate that no tampering has occurred to signaling

packets during transmission.

Manufacturing installed certificate Each Cisco Unified IP Phone contains a unique manufacturing installed

certificate (MIC), which is used for device authentication. The MIC is a permanent unique proof of identity for the phone, and allows Cisco Unified CM to authenticate the phone.

Secure SRST reference After you configure a SRST reference for security and then reset the dependent

devices in Cisco Unified CM Administration, the TFTP server adds the SRST certificate to the phone cnf.xml file and sends the file to the phone. A secure phone then uses a TLS connection to interact with the SRST-enabled router.

Media encryption Uses SRTP to ensure that the media streams between supported devices proves

secure and that only the intended device receives and reads the data. Includes creating a media master key pair for the devices, delivering the keys to the devices, and securing the delivery of the keys while the keys are in transport.

Signaling encryption Ensures that all SCCP signaling messages that are sent between the device and

the Cisco Unified CM server are encrypted.

CAPF (Certificate Authority Proxy Function)

Security profiles Defines whether the phone is nonsecure or encrypted. See the “Understanding

Encrypted configuration files Lets you ensure the privacy of phone configuration files.

Optional disabling of the web server functionality for a phone

Implements parts of the certificate generation procedure that are too processing-intensive for the phone, and interacts with the phone for key generation and certificate installation. The CAPF can be configured to request certificates from customer-specified certificate authorities on behalf of the phone, or it can be configured to generate certificates locally.

Security Profiles” section on page 1-18 for more information.

You can prevent access to a phone’s web page, which displays a variety of operational statistics for the phone. See the “Disabling and Enabling Web Page

Access” section on page 8-3.

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Table 1-6 Overview of Security Features (continued)

Feature Description

Phone hardening Additional security options, which you control from Cisco Unified CM

Administration:

• Disabling PC port

• Disabling PC Voice VLAN access

• Disabling access to web pages for a phone

Note You can view current settings for the PC Port Disabled, GARP Enabled,

and Voice VLAN enabled options by looking at the phone’s Security Configuration menu. For more information, see the “Security

Configuration Menu” section on page 4-9.

802.1X Authentication The Cisco Unified IP Phone can use 802.1X authentication to request and gain access to the network. See the “Supporting 802.1X Authentication on Cisco

Unified IP Phones” section on page 1-21 for more information.

Related Topics

• Understanding Security Profiles, page 1-18

• Identifying Encrypted Phone Calls, page 1-18

• Security Restrictions, page 1-22

Understanding Security Profiles

All Cisco Unified IP Phones that support Cisco Unified CM use a security profile, which defines whether the phone is nonsecure or encrypted. For information about configuring the security profile and applying the profile to the phone, refer to Cisco Unified Communications Manager Security Guide.

To view the security mode that is set for the phone, look at the Security Mode setting in the Security Configuration menu. For more information, see the “Security Configuration Menu” section on page 4-9.

Related Topics

• Identifying Encrypted Phone Calls, page 1-18

• Security Restrictions, page 1-22

Identifying Encrypted Phone Calls

When security is implemented for a phone, you can identify encrypted phone calls by icons on the screen on the phone. You can also determine if the connected phone is secure and protected if a security tone plays at the beginning of the call.

In a secure call, all call signaling and media streams are encrypted. An encrypted call offers a high level of security, providing integrity and privacy to the call. When a call in progress is being encrypted, the call progress icon to the right of the call duration timer in the phone LCD screen changes to the lock icon: .

If the call is routed through non-IP call legs, for example, PSTN, the call may be nonsecure even though it is encrypted within the IP network and has a lock icon associated with it.

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In a secure call, a security tone plays at the beginning of a call to indicate that the other connected phone is also receiving and transmitting encrypted audio and video (if video is involved). If your call is connected to a non-protected phone, the security tone does not play.

Note Secured calling is supported for connections between two phones only. Some features, such as

conference calling, shared lines, Cisco Extension Mobility, and Join Across Lines are not available when secured calling is configured.

Related Topic

• Understanding Security Profiles, page 1-18

• Understanding Security Features for Cisco Unified IP Phones, page 1-14

• Security Restrictions, page 1-22

Establishing and Identifying Secure Conference Calls

You can initiate a secure conference call and monitor the security level of participants. A secure conference call is established using this process:

Understanding Security Features for Cisco Unified IP Phones

1. A user initiates the conference from a secure phone.

2. Cisco Unified CM assigns a secure conference bridge to the call.

3. As participants are added, Cisco Unified CM verifies the security mode of each phone and maintains

the secure level for the conference.

4. The phone displays the security level of the conference call. A secure conference displays the

to the right of “Conference” on the phone screen.

Note There are interactions, restrictions, and limitations that affect the security level of the conference call

depending on the security mode of the participant’s phones and the availability of secure conference bridges. See Tabl e 1-7 and Tab l e 1-8 for information about these interactions.

Establishing and Identifying Protected Calls

A protected call is established when your phone, and the phone on the other end, is configured for protected calling. The other phone can be in the same Cisco IP network, or on a network outside the IP network. Protected calls can only be made between two phones. Conference calls and other multiple-line calls are not supported.

A protected call is established using this process:

1. A user initiates the call from a protected phone (protected security mode).

2. The phone displays the icon (encrypted) on the phone screen. This icon indicates that the phone

is configured for secure (encrypted) calls, but this does not mean that the other connected phone is also protected.

3. A security tone plays if the call is connected to another protected phone, indicating that both ends

of the conversation are encrypted and protected. If the call is connected to a non-protected phone, then the secure tone is not played.

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Note Protected calling is supported for conversations between two phones. Some features, such as conference

calling, shared lines, Cisco Extension Mobility, and Join Across Lines are not available when protected calling is configured.

Call Security Interactions and Restrictions

Cisco Unified CM checks the phone security status when conferences are established and changes the security indication for the conference or blocks the completion of the call to maintain integrity and also security in the system. using Barge.

Table 1-7 Call Security Interactions When Using Barge

Initiator’s Phone Security Level Feature Used Call Security Level Results of Action

Non-secure cBarge Encrypted call Call barged and identified as nonsecure call

Secure cBarge Secure call Call barged and identified as Secure call

Table 1-7 provides information about changes to call security levels when

Chapter

Table 1-8 provides information about changes to conference security levels depending on the initiator’s

phone security level, the security levels of participants, and the availability of secure conference bridges.

Table 1-8 Security Restrictions with Conference Calls

Initiator’s Phone Security Level Feature Used Security Level of Participants Results of Action

Non-secure Conference Encrypted Nonsecure conference bridge

Nonsecure conference

Secure Conference At least one member is

non-secure

Secure conference bridge

Nonsecure conference

Secure Conference All participants are encrypted Secure conference bridge

Secure encrypted level conference

Secure Join Encrypted Secure conference bridge

Conference remains secure

Non-secure cBarge All participants are encrypted Secure conference bridge

Conference changes to non-secure

Non-secure MeetMe Minimum security level is

encrypted

Only non-secure conference bridge is available and used

Non-secure conference

Secure MeetMe Minimum security level is

nonsecure

Only secure conference bridge available and used

Conference accepts all calls

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Supporting 802.1X Authentication on Cisco Unified IP Phones

These sections provide information about 802.1X support on the Cisco Unified IP Phones:

• Overview, page 1-21

• Required Network Components, page 1-21

• Best Practices—Requirements and Recommendations, page 1-21

Overview

Cisco Unified IP phones and Cisco Catalyst switches have traditionally used Cisco Discovery Protocol (CDP) to identify each other and determine parameters such as VLAN allocation and inline power requirements. However, CDP is not used to identify any locally attached PCs; therefore, Cisco Unified IP Phones provide an EAPOL pass-through mechanism, whereby a PC locally attached to the IP phone, may pass through EAPOL messages to the 802.1X authenticator in the LAN switch. This prevents the IP phone from having to act as the authenticator, yet allows the LAN switch to authenticate a data end point prior to accessing the network.

In conjunction with the EAPOL pass-through mechanism, Cisco Unified IP Phones provide a proxy EAPOL-Logoff mechanism. In the event that the locally attached PC is disconnected from the IP phone, the LAN switch would not see the physical link fail, because the link between the LAN switch and the IP phone is maintained. To avoid compromising network integrity, the IP phone sends an EAPOL-Logoff message to the switch, on behalf of the downstream PC, which triggers the LAN switch to clear the authentication entry for the downstream PC.

The Cisco Unified IP phones also contain an 802.1X supplicant, in addition to the EAPOL pass-through mechanism. This supplicant allows network administrators to control the connectivity of IP phones to the LAN switch ports. The current release of the phone 802.1X supplicant uses the EAP-FAST, EAP-TLS, and EAP-MD5 options for network authentication.

Required Network Components

Support for 802.1X authentication on Cisco Unified IP Phones requires several components, including:

• Cisco Unified IP Phone—The phone acts as the 802.1X supplicant, which initiates the request to

access the network.

• Cisco Secure Access Control Server (ACS) (or other third-party authentication server)—The

authentication server and the phone must both be configured with a shared secret that is used to authenticate the phone.

• Cisco Catalyst Switch (or other third-party switch)—The switch must support 802.1X, so it can act

as the authenticator and pass the messages between the phone and the authentication server. When the exchange is completed, the switch then grants or denies the phone access to the network.

Best Practices—Requirements and Recommendations

• Enable 802.1X Authentication—If you want to use the 802.1X standard to authenticate Cisco

Unified IP Phones, be sure that you have properly configured the other components before enabling it on the phone. See the information.

“802.1X Authentication and Status” section on page 4-9 for more

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Overview of Configuring and Installing Cisco Unified IP Phones

• Configure PC Port—The 802.1X standard does not take into account the use of VLANs and thus

recommends that only a single device should be authenticated to a specific switch port. However, some switches (including Cisco Catalyst switches) support multi-domain authentication. The switch configuration determines whether you can connect a PC to the phone’s PC port.

–

Enabled—If you are using a switch that supports multi-domain authentication, you can enable the PC port and connect a PC to it. In this case, Cisco Unified IP Phones support proxy EAPOL-Logoff to monitor the authentication exchanges between the switch and the attached PC. For more information about IEEE 802.1X support on the Cisco Catalyst switches, refer to the Cisco Catalyst switch configuration guides at:

http://www.cisco.com/en/US/products/hw/switches/ps708/tsd_products_support_series_home. html

–

Disabled—If the switch does not support multiple 802.1X-compliant devices on the same port, you should disable the PC Port when 802.1X authentication is enabled. See the

Configuration Menu” section on page 4-9 for more information. If you do not disable this port

and subsequently attempt to attach a PC to it, the switch will deny network access to both the phone and the PC.

• Configure Voice VLAN—Because the 802.1X standard does not account for VLANs, you should

configure this setting based on the switch support.

Chapter

“Security

–

Enabled—If you are using a switch that supports multi-domain authentication, you can continue to use the voice VLAN.

–

Disabled—If the switch does not support multi-domain authentication, disable the Voice VLAN and consider assigning the port to the native VLAN. See the

section on page 4-9 for more information.

• Enter MD5 Shared Secret—If you disable 802.1X authentication or perform a factory reset on the

phone, the previously configured MD5 shared secret is deleted. See the

Status” section on page 4-9 for more information.

“Security Configuration Menu”

“802.1X Authentication and

Security Restrictions

A user cannot barge into an encrypted call if the phone that is used to barge is not configured for encryption. When barge fails in this case, a reorder tone (fast busy tone) plays on the phone on which the user initiated the barge.

If the initiator phone is configured for encryption, the barge initiator can barge into a nonsecure call from the encrypted phone. After the barge occurs, Cisco Unified CM classifies the call as nonsecure.

If the initiator phone is configured for encryption, the barge initiator can barge into an encrypted call, and the phone indicates that the call is encrypted.

Overview of Configuring and Installing Cisco Unified IP Phones

When deploying a new IP telephony system, system administrators and network administrators must complete several initial configuration tasks to prepare the network for IP telephony service. For information and a checklist for setting up and configuring a Cisco IP telephony network, go to the

System Configuration Overview chapter in Cisco Unified Communications Manager System Guide.

After you have set up the IP telephony system and configured system-wide features in Cisco Unified CM, you can add IP phones to the system.

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The following topics provide an overview of procedures for adding Cisco Unified IP Phones to your network:

• Configuring Cisco Unified IP Phones in Cisco Unified CM, page 1-23

• Installing Cisco Unified IP Phones, page 1-27

Configuring Cisco Unified IP Phones in Cisco Unified CM

To add phones to the Cisco Unified CM database, you can use:

• Auto-registration

• Cisco Unified CM Administration

• Bulk Administration Tool (BAT)

• BAT and the Tool for Auto-Registered Phones Support (TAPS)

For more information about these choices, see the “Adding Phones to the Cisco Unified CM Database”

section on page 2-8.

For general information about configuring phones in Cisco Unified CM, refer to the following documentation:

• Cisco Unified IP Phones, Cisco Unified Communications Manager System Guide

• Cisco Unified IP Phone Configuration, Cisco Unified Communications Manager Administration

Guide

• Autoregistration Configuration, Cisco Unified Communications Manager Administration Guide

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Checklist for Configuring the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 in Cisco Unified CM

Table 1-9 provides an overview and checklist of configuration tasks for the Cisco Unified IP Phones

6921, 6941, 6945, and 6961 in Cisco Unified CM Administration. The list presents a suggested order to guide you through the phone configuration process. Some tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list.

Table 1-9 Checklist for Configuring the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 in Cisco Unified CM

Task Purpose For More Information

1. Gather the following information about the phone:

• Phone Model

• MAC address

• Physical location of the phone

• Name or user ID of phone user

• Device pool

• Partition, calling search space, and location

information

• Number of lines and associated directory numbers

(DNs) to assign to the phone

• Cisco Unified CM user to associate with

the phone

For more information, go to the Cisco Unified IP Phones chapter in the Cisco Unified Communications Manager

System Guide.

See the “Telephony Features Available for the Cisco

Unified IP Phone” section on page 5-1.

• Phone usage information that affects phone button

template, softkey template, phone features, IP Phone services, or phone applications

Provides list of configuration requirements for setting up phones.

Identifies preliminary configuration that you need to perform before configuring individual phones, such as phone button templates or softkey templates.

2. Verify that you have sufficient unit licenses for your

phone.

3. Customize phone button templates (if required).

Changes the number of line buttons, speed-dial buttons, Service URL buttons or adds a Privacy button to meet user needs.

For more information, go to the Generating a License

Unit Report chapter in the Cisco Unified

Communications Manager Features and Services Guide.

For more information, go to the Phone Button Template

Configuration chapter in the Cisco Communications

Manager Administration Guide.

See the “Modifying Phone Button Templates” section on

page 5-17.

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Table 1-9 Checklist for Configuring the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 in Cisco Unified CM

Task Purpose For More Information

4. Add and configure the phone by completing the

required fields in the Phone Configuration window. Required fields are indicated by an asterisk (*) next to the field name; for example, MAC address and device pool.

The device with its default settings gets added to the Cisco Unified CM database.

5. Add and configure directory numbers (lines) on the

phone by completing the required fields in the Directory Number Configuration window. Required fields are indicated by an asterisk (*) next to the field name; for example, directory number and presence group.

Adds primary and secondary directory numbers and features associated with directory numbers to the phone.

6. Customize softkey templates.

Adds, deletes, or changes order of softkey features that display on the user’s phone to meet feature usage needs.

7. Configure speed-dial buttons and assign speed-dial

numbers (optional).

Adds speed-dial buttons and numbers.

For more information, go to the Cisco Unified IP Phone

Configuration chapter in the Cisco Communications

Manager Administration Guide.

For information about Product Specific Configuration fields, refer to “?” Button Help in the Phone Configuration window.

Note If you want to add both the phone and user to the

Cisco Unified CM database at the same time, go to the User/Phone Add Configuration chapter in the Cisco Communications Manager Administration Guide.

For more information, go to the Directory Number

Configuration chapter in the Cisco Unified

Communications Manager Administration Guide.

See the “Telephony Features Available for the Cisco

Unified IP Phone” section on page 5-1.

For more information, see the Cisco Unified Communications Manager Administration Guide,

Softkey Template Configuration.

For more information, see the Cisco Unified Communications Manager Administration Guide, Cisco

Unified IP Phone Configuration.

For more information, see the Cisco Unified

Communications Manager Administration Guide, Cisco

Unified IP Phone Configuration.

Users can change speed-dial settings on their phones by using Cisco Unified CM User Options.

8. Configure Cisco Unified IP Phone services and assign

services (optional).

Provides IP Phone services.

Note Users can add or change services on their

phones by using the Cisco Unified CM User Options.

9. Assign services to programmable buttons (optional).

Provides access to an IP phone service or URL.

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For more information, see the Cisco Communications Manager Administration Guide, IP Phone Services

Configuration.

For more information, see the Cisco Unified Communications Manager Administration Guide, Cisco

Unified IP Phone Configuration.

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Table 1-9 Checklist for Configuring the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 in Cisco Unified CM

Task Purpose For More Information

10. Add user information by configuring required fields.

Required fields are indicated by an asterisk (*); for example, User ID and last name.

For more information, see the Cisco Unified Communications Manager Administration Guide, End

User Configuration.

Note Assign a password (for User Options web

pages) and PIN (for Cisco Extension Mobility and Personal Directory).

Adds user information to the global directory for Cisco Unified CM.

11. Associate a user to a user group.

Assigns users a common list of roles and permissions that apply to all users in a user group. Administrators can manage user groups, roles, and permissions to control the level of access (and, therefore, the level of security) for system users.

Note In order for end users to access Cisco Unified

CM User Options, you must add users to the standard Cisco CCM End Users group.

12. Associate a user with a phone (optional).

Provides users with control over their phone such a forwarding calls or adding speed-dial numbers or services.

Note Some phones, such as those in conference

rooms, do not have an associated user.

Note If your company uses a a Lightweight Directory

Access Protocol (LDAP) directory to store information on users, you can install and configure Cisco Unified Communications to use your existing LDAP directory, refer to the“Configuring Corporate Directories” section

on page 5-16. Once the Enable Synchronization

from the LDAP Server field is enabled, you will not be able to add additional users from Cisco Unified CM Administration.

Note If you want to add both the phone and user to the

Cisco Unified CM database at the same time, see

User/Phone Add Configurations in the Cisco

Unified Communications Manager Administration Guide.

Refer to the following sections in the Cisco Unified Communications Manager Administration Guide, End

User Configuration and User Group Configuration.

For more information, see the Cisco Unified Communications Manager Administration Guide, End

User Configuration.

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Installing Cisco Unified IP Phones

After you have added the phones to the Cisco Unified CM database, you can complete the phone installation. You (or the phone users) can install the phone at the users’s location. The Cisco Phone Installation Guide, which is provided on the cisco.com web site, provides directions for connecting the phone handset, cables, and other accessories.

Note Before you install a phone, even if it is new, upgrade the phone to the current firmware image. For

information about upgrading, refer to the Readme file for your phone, which is located at:



http://www.cisco.com/cisco/software/navigator.html?a=a&i=rpm

After the phone is connected to the network, the phone startup process begins, and the phone registers with Cisco Unified CM. To finish installing the phone, configure the network settings on the phone depending on whether you enable or disable DHCP service.

If you used auto-registration, you need to update the specific configuration information for the phone such as associating the phone with a user, changing the button table, or directory number.

Overview of Configuring and Installing Cisco Unified IP Phones

Unified IP



Checklist for Installing the Cisco Unified IP Phone 6921, 6941, and 6961

Table 1-10 provides an overview and checklist of installation tasks for the Cisco Unified IP Phone 6921,

6941, and 6961. The list presents a suggested order to guide you through the phone installation. Some tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list.

Table 1-10 Installation Checklist for the Cisco Unified IP Phone 6921, 6941, and 6961

Task Purpose For More Information

1. Choose the power source for the phone:

• Power over Ethernet (PoE)

• External power supply

Determines how the phone receives power.

2. Assemble the phone, adjust phone placement, and

connect the network cable.

Locates and installs the phone in the network.

3. Monitor the phone startup process.

Adds primary and secondary directory numbers and features associated with directory numbers to the phone.

See the “Providing Power to the Cisco Unified IP Phone”

section on page 2-3.

See the “Installing the Cisco Unified IP Phone” section

on page 3-5.

See the “Footstand” section on page 3-10.

See the “Verifying the Phone Startup Process” section on

page 3-15.

Verifies that phone is configured properly.

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Overview of Configuring and Installing Cisco Unified IP Phones

Table 1-10 Installation Checklist for the Cisco Unified IP Phone 6921, 6941, and 6961 (continued)

Task Purpose For More Information

4. If you are configuring the network settings on the

phone, you can set up an IP address for the phone by either using DHCP or manually entering an IP address.

Using DHCP—To enable DHCP and allow the DHCP server to automatically assign an IP address to the Cisco Unified IP Phone and direct the phone to a TFTP server, choose Applications > Administrator Settings > Network Setup > IPv4 Setup and:

• To enable DHCP, set DHCP Enabled to Yes .

DHCP is enabled by default.

• To use an alternate TFTP server, set Alternate

TFTP Server to Yes , and enter the IP address for the TFTP Server.

Note Consult with the network administrator to

determine whether you need to assign an alternative TFTP server instead of using the TFTP server assigned by DHCP.

See the “Configuring Startup Network Settings” section

on page 3-16.

See the “Network Setup Menu” section on page 4-4.

Chapter

Without DHCP—You must configure the IP address, subnet mask, TFTP server, and default router locally on the phone, choose Applications > Administrator Settings > Network Setup > IPv4 Setup:

To disable DHCP and manually set an IP address:

a. To disable DHCP, set DHCP Enabled to No.

b. Enter the static IP address for phone.

c. Enter the subnet mask.

d. Enter the default router IP addresses.

e. Set Alternate TFTP Server to Ye s, and enter the IP

address for TFTP Server 1.

You must also enter the domain name where the phone resides by choosing Applications > Administrator Settings > Network Setup.

5. Set up security on the phone.

Provides protection against data tampering threats and identity theft of phones.

6. Make calls with the Cisco Unified IP Phone.

Verifies that the phone and features work correctly.

7. Provide information to end users about how to use

their phones and how to configure their phone options.

See the “Configuring Security on the Cisco Unified IP

Phone” section on page 3-16.

Refer to Cisco Unified IP Phone 6921, 6941, and 6961

User Guide for Cisco Unified Communications Manager 8.5.

See Appendix A, “Providing Information to Users Via a

Website.”

Ensures that users have adequate information to successfully use their Cisco Unified IP Phones.

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Terminology Differences

Table 1-11 highlights some of the important differences in terminology that is used in these documents:

• Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications

Manager 8.5 (SCCP and SIP)

• Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified

Communications Manager 8.5 (SCCP and SIP)

• Cisco Unified Communications Manager Administration Guide

• Cisco Unified Communications Manager System Guide

Table 1-11 Terminology Differences

User Guide Administration and System Guides

Speed-Dialing (Placing a call with a speed-dial code) Abbreviated Dialing

Conference across Lines Join Across Lines

Conference Join or Conference

Line Status Busy Lamp Field (BLF)

Message Indicators Message Waiting Indicator (MWI) or

Programmable Feature Button Programmable Line Button or

Voicemail System Voice Messaging System

Terminology Differences

Message Waiting Lamp

Programmable Line Key (PLK)

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Chapter

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CHAP T ER

Preparing to Install the Cisco Unified IP Phone on Your Network

Cisco Unified IP phones enable you to communicate by using voice over a data network. To provide this capability, the IP Phones depend upon and interact with several other key Cisco Unified IP Telephony components, including Cisco Unified Communications Manager (Cisco Unified CM).

This chapter focuses on the interactions between the Cisco Unified IP Phone 6921, 6941, and 6961 and Cisco Unified CM, DNS and DHCP servers, TFTP servers, and switches. It also describes options for powering phones.

For related information about voice and IP communications, refer to this URL:

http://www.cisco.com/en/US/products/sw/voicesw/index.html

This chapter provides an overview of the interaction between the Cisco Unified IP Phone and other key components of the Voice over IP (VoIP) network. It includes the following topics:

• Understanding Interactions with Other Cisco Unified IP Telephony Products, page 2-1

• Providing Power to the Cisco Unified IP Phone, page 2-3

• Understanding Phone Configuration Files, page 2-5

• Understanding the Phone Startup Process, page 2-7

• Adding Phones to the Cisco Unified CM Database, page 2-8

• Using Cisco Unified IP Phones with Different Protocols, page 2-11

• Determining the MAC Address for a Cisco Unified IP Phone, page 2-13

Understanding Interactions with Other Cisco Unified IP Telephony Products

To function in the IP telephony network, the Cisco Unified IP Phone must be connected to a networking device, such as a Cisco Catalyst switch. You must also register the Cisco Unified IP Phone with a Cisco Unified CM system before sending and receiving calls.

This section includes the following topics:

• Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified CM, page 2-2

• Understanding How the Cisco Unified IP Phone Interacts with the VLAN, page 2-2

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Understanding Interactions with Other Cisco Unified IP Telephony Products

Understanding How the Cisco Unified IP Phone Interacts with Cisco

Chapter

Unified

Cisco Unified CM is an open and industry-standard call processing system. Cisco Unified CM software sets up and tears down calls between phones, integrating traditional PBX functionality with the corporate IP network. Cisco Unified CM manages the components of the IP telephony system—the phones, the access gateways, and the resources necessary for features such as call conferencing and route planning. Cisco Unified CM also provides:

• Firmware for phones

• Configuration file via TFTP service

• Authentication and encryption (if configured for the telephony system)

• Phone registration

• Call preservation, so that a media session continues if signaling is lost between the primary CM and

a phone

For information about configuring Cisco Unified CM to work with the IP devices described in this chapter, go to the Cisco Unified IP Phone Configuration chapter in the Cisco Communications Manager Administration Guide.

For an overview of security functionality for the Cisco Unified IP Phone, see the “Understanding

Security Features for Cisco Unified IP Phones” section on page 1-14.

Note If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type

drop-down list in Cisco Unified CM Administration, go to the following URL and install the latest support patch for your version of Cisco Unified

 http://www.cisco.com/cisco/software/navigator.html?mdfid=278875240&i=rp



For more information, refer to “Software Upgrades” chapter in the Cisco Unified Communications Operating System Administration Guide.

CM:

Related Topic

• Telephony Features Available for the Cisco Unified IP Phone, page 5-1

Understanding How the Cisco Unified IP Phone Interacts with the VLAN

The Cisco Unified IP Phone 6921, 6941, and 6961 have an internal Ethernet switch, enabling forwarding of packets to the phone, and to the access port and the network port on the back of the phone.

If a computer is connected to the access port, the computer and the phone share the same physical link to the switch and share the same port on the switch. This shared physical link has the following implications for the VLAN configuration on the network:

• The current VLANs might be configured on an IP subnet basis. However, additional IP addresses

might not be available to assign the phone to the same subnet as other devices connected to the same port.

• Data traffic present on the VLAN supporting phones might reduce the quality of Voice-over-IP

traffic.

• Network security may indicate a need to isolate the VLAN voice traffic from the VLAN data traffic.

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Providing Power to the Cisco Unified IP Phone

You can resolve these issues by isolating the voice traffic onto a separate VLAN. The switch port that the phone is connected to would be configured to have separate VLANs for carrying:

• Voice traffic to and from the IP phone (auxiliary VLAN on the Cisco Catalyst 6000 series, for

example)

• Data traffic to and from the PC connected to the switch through the access port of the IP phone

(native VLAN)

Isolating the phones on a separate, auxiliary VLAN increases the quality of the voice traffic and allows a large number of phones to be added to an existing network where there are not enough IP addresses for each phone.

For more information, refer to the documentation included with a Cisco switch. You can also access switch information at this URL:

http://cisco.com/en/US/products/hw/switches/index.html

Related Topics

• Understanding the Phone Startup Process, page 2-7

• Network Setup Menu, page 4-4

Providing Power to the Cisco Unified IP Phone

The Cisco Unified IP Phone 6921, 6941, and 6961 can be powered with external power or with Power over Ethernet (PoE). External power is provided through a separate power supply. PoE is provided by a switch through the Ethernet cable attached to a phone.

Note When you install a phone that is powered with external power, connect the power supply to the phone

and to a power outlet before you connect the Ethernet cable to the phone. When you remove a phone that is powered with external power, disconnect the Ethernet cable from the phone before you disconnect the power supply.

The following sections provide more information about powering a phone:

• Power Guidelines, page 2-4

• Power Outage, page 2-4

• Obtaining Additional Information about Power, page 2-5

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Providing Power to the Cisco Unified IP Phone

Power Guidelines

Table 2-1 provides guidelines for powering the Cisco Unified IP Phone 6921, 6941, and 6961.

Table 2-1 Guidelines for Powering the Cisco Unified IP Phone 6921, 6941, and 6961

Power Type Guidelines

External power—Provided through the CP-PWR-CUBE-3 external power supply.

External power—Provided through the Cisco Unified IP Phone Power Injector.

PoE power—Provided by a switch through the Ethernet cable attached to the phone.

External power—Provided through inline power patch panel WS-PWR-PANEL

The Cisco Unified IP Phone 6921, 6941, and 6961 use the CP-PWR-CUBE-3 power supply.

The Cisco Unified IP Phone Power Injector may be used with any Cisco Unified IP Phone. Functioning as a midspan device, the injector delivers inline power to the attached phone. The Cisco Unified IP Phone Power Injector is connected between a switch port and the IP Phone, and supports a maximum cable length of 100m between the unpowered switch and the IP Phone.

• The Cisco Unified IP Phone 6921, 6941, and 6961 support IEEE 802.3af Class 2

power on signal pairs and spare pairs.

• To ensure uninterruptible operation of the phone, make sure that the switch has a

backup power supply.

• Make sure that the CatOS or IOS version running on your switch supports your

intended phone deployment. Refer to the documentation for your switch for operating system version information.

The inline power patch panel WS-PWR-PANEL is compatible with the Cisco Unified IP Phone 6921, 6941, and 6961.

Chapter

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.

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Obtaining Additional Information about Power

For related information about power, refer to the documents shown in Tab le 2- 2 . These documents provide information about the following topics:

• Cisco switches that work with the Cisco Unified IP Phone 6921, 6941, and 6961

• The Cisco IOS releases that support bidirectional power negotiation

• Other requirements and restrictions regarding power

Table 2-2 Related Documentation for Power

Document Topics URL

Cisco Unified IP Phone Power Injector

PoE Solutions http://www.cisco.com/en/US/netsol/ns340/ns394/ns147/ns412/inde

Cisco Catalyst Switches http://cisco.com/en/US/products/hw/switches/index.html

Integrated Service Routers http://www.cisco.com/en/US/products/hw/routers/index.html

Cisco IOS Software http://www.cisco.com/en/US/products/sw/iosswrel/products_ios_

http://www.cisco.com/en/US/products/ps6951/index.html

x.html

cisco_ios_software_category_home.html

Understanding Phone Configuration Files

Configuration files for a phone are stored on the TFTP server and define parameters for connecting to Cisco Unified CM. In general, any time you make a change in Cisco Unified CM that requires the phone to be reset, a change is automatically made to the phone’s configuration file.

Configuration files also contain information about which image load the phone should be running. If this image load differs from the one currently loaded on a phone, the phone contacts the TFTP server to request the required load files.

A phone accesses a default configuration file named XmlDefault.cnf.xml from the TFTP server when the following conditions exist:

• You have enabled auto-registration in Cisco Unified CM

• The phone has not been added to the Cisco Unified CM database

• The phone is registering for the first time

In addition, if the device security mode in the configuration file is set to Authenticated and the CTL file on the phone has a valid certificate for Cisco Unified CM, the phone establishes a TLS connection to Cisco Unified CM. Otherwise, the phone establishes a TCP connection.

Note If the device security mode in the configuration file is set to secure, but the phone has not received a CTL

file, the phone tries four times to obtain a CTL file so it can register securely.

Note Cisco Extension Mobility Cross Cluster is an exception, in that the phone permits a TLS connection to

Cisco Unified CM for secure signaling even without the CTL file.

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Understanding Phone Configuration Files

A phone accesses a default configuration file named XmlDefault.cnf.xml only when the phone has not received a valid Trust List file containing a certificate assigned to the Cisco Unified CM and TFTP.

If auto registration is not enabled and you did not add the phone to the Cisco Unified CM database, the phone does not attempt to register with Cisco Unified CM. The phone continually displays the "Configuring IP" message until you either enable auto-registration or add the phone to the Cisco Unified CM database.

If the phone has registered before, the phone will access the configuration file named SEPmac_address.cnf.xml, where mac_address is the MAC address of the phone.

For SIP phones, the TFTP server generates these SIP configuration files:

• SIP IP Phone:

–

For unsigned and unencrypted files—SEP<mac>.cnf.xml

–

For signed files—SEP<mac>.cnf.xml.sgn

Chapter

–

For signed and encrypted files—SEP<mac>.cnf.xml.enc.sgn

• Dial Plan—<dialplan>.xml

• Softkey Template—<softkey_template>.xml

The filenames are derived from the MAC Address and Description fields in the Phone Configuration window of Cisco Unified CM Administration. The MAC address uniquely identifies the phone.

For more information on phone configuration settings, go to the Cisco Unified IP Phone Configuration chapter in the Cisco Communications Manager Administration Guide.

For more information also refer to the Cisco Unified Communications Manager Security Guide.

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Understanding the Phone Startup Process

When connecting to the VoIP network, the Cisco Unified IP Phone 6921, 6941, and 6961 go through a standard startup process that is described in all of these steps may occur on your Cisco Unified IP Phone.

Table 2-3 Cisco Unified IP Phone Startup Process

Task Purpose Related Topics

1. Obtaining Power from the Switch

If a phone is not using external power, the switch provides in-line power through the Ethernet cable attached to the phone.

2. Loading the Stored Phone Image

The Cisco Unified IP Phone has non-volatile Flash memory in which it stores firmware images and user-defined preferences. At startup, the phone runs a bootstrap loader that loads a phone image stored in Flash memory. Using this image, the phone initializes its software and hardware.

3. Configuring VLAN

If the Cisco Unified IP Phone is connected to a Cisco Catalyst switch, the switch next informs the phone of the voice VLAN defined on the switch. The phone needs to know its VLAN membership before it can proceed with the Dynamic Host Configuration Protocol (DHCP) request for an IP address.

4. Obtaining an IP Address

If the Cisco Unified IP Phone is using DHCP to obtain an IP address, the phone queries the DHCP server to obtain one. If you are not using DHCP in your network, you must assign static IP addresses to each phone locally.

5. Accessing a TFTP Server

In addition to assigning an IP address, the DHCP server directs the Cisco Unified IP Phone to a TFTP Server. If the phone has a statically defined IP address, you must configure the TFTP server locally on the phone; the phone then contacts the TFTP server directly.

Note You can also assign an alternative TFTP server

to use instead of the one assigned by DHCP.

6. Requesting the CTL file

The TFTP server stores the certificate trust list (CTL) file. The CTL file contains the certificates necessary for establishing a secure connection between the phone and Cisco Unified CM.

Table 2-3. Depending on your specific network setup, not

• Adding Phones to the Cisco Unified CM Database,

page 2-8.

• Resolving Startup Problems, page 9-1.

Resolving Startup Problems, page 9-1.

• Network Setup Menu, page 4-4.

• Resolving Startup Problems, page 9-1.

• Network Setup Menu, page 4-4.

• Resolving Startup Problems, page 9-1.

• Network Setup Menu, page 4-4.

• Resolving Startup Problems, page 9-1.

Refer to the Cisco Unified Communications Manager Security Guide, “Configuring the Cisco CTL Client”

chapter.

Understanding the Phone Startup Process

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Table 2-3 Cisco Unified IP Phone Startup Process (continued)

Task Purpose Related Topics

7. Requesting the Configuration File

The TFTP server has configuration files, which define parameters for connecting to Cisco Unified CM and other information for the phone.

8. Contacting Cisco Unified CM

The configuration file defines how the Cisco Unified IP Phone communicates with Cisco Unified CM and provides a phone with its load ID. After obtaining the file from the TFTP server, the phone attempts to make a connection to the highest priority Cisco Unified CM on the list.

If the phone was manually added to the database, Cisco Unified CM identifies the phone. If the phone was not manually added to the database and auto-registration is enabled in Cisco Unified CM, the phone attempts to auto-register itself in the Cisco Unified CM database.

• Adding Phones to the Cisco Unified CM Database,

page 2-8.

• Resolving Startup Problems, page 9-1.

Resolving Startup Problems, page 9-1.

Chapter

Adding Phones to the Cisco Unified CM Database

Before installing the Cisco Unified IP phone, you must choose a method for adding phones to the Cisco Unified CM database. Be aware that each phone type requires a fixed number of device license units and the number of unit licenses that are available on the server may impact phone registration. For more information on licensing go to the Licensing section in the Cisco Unified Communications Manager

Features and Services Guide.

These sections describe the methods:

• Adding Phones with Auto-Registration, page 2-9

• Adding Phones with Auto-Registration and TAPS, page 2-10

• Adding Phones with Cisco Unified CM Administration, page 2-10

• Adding Phones with BAT, page 2-11

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Adding Phones to the Cisco Unified CM Database

Table 2-4 provides an overview of these methods for adding phones to the Cisco Unified CM database.

Table 2-4 Methods for Adding Phones to the Cisco Unified CM Database

Requires MAC

Method

Auto-registration No

Auto-registration with TAPS

Using the Cisco Unified CM Administration

Using BAT Yes Allows for simultaneous registration of multiple

Address? Notes

• Results in automatic assignment of directory

numbers

• Not available when security or encryption is

enabled

Note Auto-registration is disabled when security

is enabled on Cisco Unified CM. In this case, the phone must be manually added to the Cisco Unified CM database.

No Requires auto-registration and the Bulk

Administration Tool (BAT); updates information in the Cisco Unified IP Phone and in Cisco Unified CM Administration

Yes Requires phones to be added individually

phones

Adding Phones with Auto-Registration

By enabling auto-registration before you begin installing phones, you can:

• Add phones without first gathering MAC addresses from the phones.

• Automatically add a Cisco Unified IP Phone to the Cisco Unified CM database when you physically

connect the phone to your IP telephony network. During auto-registration, Cisco assigns the next available sequential directory number to the phone.

• Quickly enter phones into the Cisco Unified CM database and modify any settings, such as the

directory numbers, from Cisco

• Move auto-registered phones to new locations and assign them to different device pools without

affecting their directory numbers.

Note Cisco recommends you use auto-registration to add less than 100 phones to your network. To add more

than 100 phones to your network, use the Bulk Administration Tool (BAT). See the

BAT” section on page 2-11.

Auto-registration is disabled by default. In some cases, you might not want to use auto-registration; for example, if you want to assign a specific directory number to the phone. For information about enabling auto-registration, go to the “Enabling Auto-Registration” section in the Cisco Unified Communications Manager Administration Guide.

Unified CM.

Unified CM

“Adding Phones with

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Note When you configure the cluster for mixed mode through the Cisco CTL client, auto-registration is

automatically disabled. When you configure the cluster for non-secure mode through the Cisco CTL client, auto-registration is automatically enabled.

Related Topics

• Adding Phones with Auto-Registration and TAPS, page 2-10

• Adding Phones with Cisco Unified CM Administration, page 2-10

• Adding Phones with BAT, page 2-11

Adding Phones with Auto-Registration and TAPS

You can add phones with auto-registration and TAPS, the Tool for Auto-Registered Phones Support, without first gathering MAC addresses from phones.

TAPS works with the Bulk Administration Tool (BAT) to update a batch of phones that were already added to the Cisco Unified CM database with dummy MAC addresses. Use TAPS to update MAC addresses and download pre-defined configurations for phones.

Chapter

Note Cisco recommends you use auto-registration and TAPS to add less than 100 phones to your network. To

add more than 100 phones to your network, use the Bulk Administration Tool (BAT). See the

“Addin g

Phones with BAT” section on page 2-11.

To implement TAPS, you or the end-user dial a TAPS directory number and follow voice prompts. When the process is complete, the phone will have downloaded its directory number and other settings, and the phone will be updated in Cisco Unified CM Administration with the correct MAC address.

Auto-registration must be enabled in Cisco Unified CM Administration (System > Cisco Unified CM) for TAPS to function.

Note When you configure the cluster for mixed mode through the Cisco CTL client, auto-registration is

automatically disabled. When you configure the cluster for non-secure mode through the Cisco CTL client, auto-registration is automatically enabled.

For more information, go to the “Bulk Administration” chapter in Cisco Unified Communications

Manager Administration Guide.

Related Topics

• Adding Phones with Auto-Registration, page 2-9

• Adding Phones with Cisco Unified CM Administration, page 2-10

• Adding Phones with BAT, page 2-11

Adding Phones with Cisco Unified CM Administration

You can add phones individually to the Cisco Unified CM database by using Cisco Unified CM Administration. To do so, you first need to obtain the MAC address for each phone.

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For information about determining a MAC address, see the “Determining the MAC Address for a Cisco

Unified IP Phone” section on page 2-13.

After you have collected MAC addresses, in Cisco Unified CM Administration, choose Device > Phone and click Add New to begin.

For complete instructions and conceptual information about Cisco Unified CM, go to the “Cisco Unified

Communications Manager Overview” chapter in the Cisco Unified Communications Manager System

Guide.

Related Topics

• Adding Phones with Auto-Registration, page 2-9

• Adding Phones with Auto-Registration and TAPS, page 2-10

• Adding Phones with BAT, page 2-11

Adding Phones with BAT

Cisco Unified Communications Manager Bulk Administration Tool (BAT) enables you to perform batch operations, including registration, on multiple phones. To access BAT, choose Bulk Administration drop-down menu in Cisco Unified Communications Manager Administration,

To add phones by using BAT only (not in conjunction with TAPS), you can use the MAC address for each phone or dummy MAC addresses if you have a large number of new phones.

For information about determining a MAC address, see the “Determining the MAC Address for a Cisco

Unified IP Phone” section on page 2-13.

Using Cisco Unified IP Phones with Different Protocols

For detailed instructions about using BAT, go to the “Bulk Administration” chapter in the Cisco Unified Communications Manager Administration Guide.

Related Topics

• Adding Phones with Auto-Registration, page 2-9

• Adding Phones with Auto-Registration and TAPS, page 2-10

• Adding Phones with Cisco Unified CM Administration, page 2-10

Using Cisco Unified IP Phones with Different Protocols

The Cisco Unified IP Phone can operate with SCCP (Skinny Client Control Protocol) or SIP (Session

Initiation Protocol). You can convert a phone that is using one protocol for use with the other protocol.

This section includes these topics:

• Converting a New Phone from SCCP to SIP, page 2-11

• Converting an In-Use Phone from One Protocol to the Other Protocol, page 2-12

• Deploying a Phone in an SCCP and SIP Environment, page 2-12

Converting a New Phone from SCCP to SIP

A new, unused phone is set for SCCP by default. To convert this phone to SIP, perform these steps:

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Using Cisco Unified IP Phones with Different Protocols

Procedure

Step 1 Take one of these actions:

• To auto-register the phone, set the Auto Registration Phone Protocol parameter in Cisco Unified

Communications Manager Administration to SIP.

• To provision the phone using the Bulk Administration Tool (BAT), choose the appropriate phone

model and choose SIP from the BAT.

• To provision the phone manually, make the appropriate changes for SIP on the Phone configuration

window in Cisco Unified Communications Manager Administration.

Refer to Cisco Unified Communications Manager Administration Guide for detailed information about Cisco Unified Communications Manager configuration. Refer to Cisco Unified Communications Manager Bulk Administration Guide for detailed information about using the BAT.

Step 2 If you are not using DHCP in your network, configure the network parameters for the phone. 

See Configuring Startup Network Settings, page 3-16.

Step 3 Save the configuration updates, click Apply Config, click OK when the Apply Configuration

Information dialog displays, then have the user power cycle the phone.

Chapter



Converting an In-Use Phone from One Protocol to the Other Protocol

If Cisco Unified IP phones presently connected to Cisco Unified CM are using the SCCP protocol to receive and place calls and you now want some or all of these phones to use the SIP protocol, the phone firmware for each phone type must be upgraded from SCCP to the recommended SIP version before the phones can register. If Cisco Unified IP phones to be connected to Cisco Unified CM are brand new, out-of-the-box, the SCCP phone firmware preloaded at the factory must be upgraded to the recommended SIP version before your SIP phones can complete registration.

For information about how to convert an in-use phone from one protocol to the other, see the Cisco Unified Communications Manager Administration Guide, Cisco Unified IP Phone Configuration, section Migration Existing Phone Configuration to a Different Phone.

Deploying a Phone in an SCCP and SIP Environment

To deploy Cisco Unified IP Phones in an environment that includes SCCP and SIP and in which the Cisco Unified Communications Manager Auto-Registration parameter is SCCP, perform these general steps:

Procedure

Step 1 Set the Cisco Unified Communications Manager auto_registration_protocol parameter to SCCP.

From Cisco Unified Communications Manager Administration, choose System > Enterprise Parameters.

Step 2 Install the phones.

Step 3 Change the Auto Registration Protocol enterprise parameter to SIP.

Step 4 Auto-register the SIP phones.

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Determining the MAC Address for a Cisco Unified IP Phone

Several procedures described in this manual require you to determine the MAC address of a Cisco

Unified IP Phone. You can determine a phone’s MAC address in these ways:

• From the phone, press the Applications button and select Phone Information and look at the

MAC

Address field.

• Look at the MAC label on the back of the phone.

• Display the web page for the phone and click the Device Information hyperlink.

For information about accessing the web page, see the “Accessing the Web Page for a Phone” section

on page 8-2.

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CHAP T ER

Setting Up the Cisco Unified IP Phone

This chapter includes the following topics, which help you install the Cisco Unified IP Phone on an IP telephony network:

• Before You Begin, page 3-1

• Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Components, page 3-2

• Installing the Cisco Unified IP Phone, page 3-5

• Footstand, page 3-10

• Reducing Power Consumption on the Phone, page 3-10

• Verifying the Phone Startup Process, page 3-15

• Configuring Startup Network Settings, page 3-16

• Configuring Security on the Cisco Unified IP Phone, page 3-16

Note Before you install a Cisco Unified IP phone, you must decide how to configure the phone in your

network. Then you can install the phone and verify its functionality. For more information, see

Chapter 2, “Preparing to Install the Cisco Unified IP Phone on Your Network.”

Before You Begin

Before installing the Cisco Unified IP Phone, review the requirements in these sections:

• Network Requirements, page 3-1

• Cisco Unified Communications Manager Configuration, page 3-2

Network Requirements

For the Cisco Unified IP Phone to successfully operate as a Cisco Unified IP Phone endpoint in your network, your network must meet the following requirements:

• Working VoIP network:

–

VoIP configured on your Cisco routers and gateways

–

Cisco UnifiedCM installed in your network and configured to handle call processing

• IP network that supports DHCP or manual assignment of IP address, gateway, and subnet mask

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Note The Cisco Unified IP Phone displays the date and time from Cisco Unified CM. If the Cisco Unified CM

server is located in a different time zone than the phones, the phones will not display the correct local time.

Cisco Unified Communications Manager Configuration

The Cisco Unified IP Phone requires Cisco Unified CM to handle call processing. Refer to Cisco Unified Communications Manager Administration Guide or to context-sensitive help in the

Cisco Unified Communications Manager application to ensure that Cisco Unified CM is set up properly to manage the phone and to properly route and process calls.

If you plan to use auto-registration, verify that it is enabled and properly configured in Cisco Unified Communications Manager Administration before connecting any Cisco Unified IP Phone to the network. For information about enabling and configuring auto-registration, refer to Cisco Unified Communications Manager Administration Guide. Also, see the “Adding Phones to the Cisco

Unified CM Database” section on page 2-8.

You must use Cisco Unified Communications Manager Administration to configure and assign telephony features to the Cisco Unified IP phones. See the “Telephony Features Available for the Cisco

Unified IP Phone” section on page 5-1 for details.

Chapter

In Cisco Unified Communications Manager Administration, you can add users to the database, add users to user groups, and associate users to specific phones. In this way, users gain access their Cisco Unified CM User Option page to configure items such as call forwarding, speed dialing, and voice messaging system options. See the “Adding Users to Cisco Unified Communications Manager” section on

page 5-22 for details.

Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Components

The Cisco Unified IP Phone 6921, 6941, and 6961 include these components on the phone or as accessories for the phone:

• Network and Access Ports, page 3-2

• Handset, page 3-3

• Speakerphone, page 3-3

• Headset, page 3-3

Network and Access Ports

The back of the Cisco Unified IP Phone 6921, 6941, and 6961 includes these ports:

• Network port—Labeled network

• Access port—Labeled computer

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Handset

Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Components

Each port supports 10/100 Mbps half- or full-duplex connections to external devices. Cisco Unified IP Phone 6945 also supports 1000 Mbps full-duplex connections to external devices.You can use either Category 3/5/5e cabling for 10-Mbps connections, but you must use Category 5/5e for 100 or 1000 Mbps connections.

Use the SW network port to connect the phone to the network. You must use a straight-through cable on this port. The phone can also obtain inline power from a switch over this connection. See the “Adding

Phones to the Cisco Unified CM Database” section on page 2-8 for details.

Use the PC access port to connect a network device, such as a computer, to the phone. You must use a straight-through cable on this port.

The handset is designed especially for use with a Cisco Unified IP Phone. It includes a light strip that indicates incoming calls and voice messages waiting.

To connect a handset to the Cisco Unified IP Phone, plug the cable into the handset and the Handset port on the back of the phone.

Speakerphone

Headset

Note In some cases, hum may be reduced or eliminated by using a local power cube or power injector.

By default, the speakerphone is enabled on the Cisco Unified IP Phone.

You can disable the speakerphone by using Cisco Unified Communications Manager Administration. To do so, choose Device > Phone and locate the phone you want to modify. In the Phone Configuration window for the phone, check the Disable Speakerphone check box.

Although Cisco Systems performs internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco Systems does not certify or support products from headset or handset vendors.

Cisco recommends the use of good quality external devices, for example, headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of headsets and their proximity to other devices such as cell phones and two-way radios, some audio noise or echo may still occur. An audible hum or buzz may be heard by either the remote party or by both the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be caused by a range of outside sources; for example, electric lights, electric motors, or large PC monitors. See the “Using

External Devices” section on page 3-4 for more information.

These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed means that there is not a single headset solution that is optimal for all environments.

Cisco recommends that customers test headsets in their intended environment to determine performance before making a purchasing decision and deploying en masse.

Note The Cisco Unified IP Phone 6945supports wideband headsets.

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Audio Quality Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot guarantee the performance of any headsets. However, a variety of headsets from leading headset manufacturers have been reported to perform well with Cisco Unified IP Phones. See manufacturer’s sites for details.

For information about wireless headsets that work in conjunction with the wireless headset remote hookswitch control feature, go to the following URL: http://www.cisco.com/pcgi-bin/ctdp/Search.pl

1. Choose IP Communications from the Enter Solution drop-down list box. The Select a Solution

Category drop-down list box displays.

2. Choose IP Phone Headsets to see a list of Technology Development Program partners.

If you want to search for a particular Technology Development Program partner, enter the partner’s name in the Enter Company Name box.

Connecting a Headset

To connect a wired headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of the phone. Press the Headset button on the phone to place and answer calls using the headset.

You can use the wired headset with all of the features on the Cisco Unified IP Phone, including the Volume and Mute buttons. Use these buttons to adjust the ear piece volume and to mute the speech path from the headset microphone.

Chapter

Disabling a Headset

You can disable the headset by using Cisco Unified Communications Manager Administration. If you do so, you also will disable the speakerphone.

To disable the headset from Cisco Unified Communications Manager Administration, choose Device > Phone and locate the phone that you want to modify. In the Phone Configuration window for the phone, check the Disable Speakerphone and Headset check box.

Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone:

Cisco recommends the use of good quality external devices that are shielded (screened) against unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:

• Move the external device away from the source of the RF or AF signals.

• Route the external device cables away from the source of the RF or AF signals.

• Use shielded cables for the external device, or use cables with a better shield and connector.

• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

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Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.

Caution In European Union countries, use only external headsets that are fully compliant with the EMC Directive

[89/336/EC].

Installing the Cisco Unified IP Phone

You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See

Figure 3-1 shows the connections for Cisco Unified IP phones 6921 and 6941, Figure 3-3 shows the

connections for a Cisco Unified IP Phone 6945, and Figure 3-2 shows the connections for a Cisco Unified IP Phone 6961.

Note Before you install a phone, even if it is new, upgrade the phone to the current firmware image. Before

using external devices, read the performance information.

“Using External Devices” section on page 3-4 for safety and

Installing the Cisco Unified IP Phone

To install a Cisco Unified IP Phone, perform the tasks described in Tab le 3- 1 .

Table 3-1 Installing the Cisco Unified IP Phone 6921, 6941, and 6961

Task Purpose Related Topics

1. Connect the handset to the Handset port. —

2. Connect a headset to the Headset port.

Optional. You can add a headset later if you do not

See the “Headset” section on page 3-3 for supported headsets.

connect one now.

3. Optional. Connect the power supply to the Cisco DC

Adapter port.

See the “Adding Phones to the Cisco Unified CM

Database” section on page 2-8 for guidelines.

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Table 3-1 Installing the Cisco Unified IP Phone 6921, 6941, and 6961 (continued)

Task Purpose Related Topics

4. Connect a straight-through Ethernet cable from the

switch to the network port labeled Network on the Cisco Unified IP Phone 6921, 6941, and 6961.

Each Cisco Unified IP Phone ships with one Ethernet cable in the box.

You can use either Category 3/5/5e cabling for 10-Mbps connections, but you must use Category 5/5e for 100 Mbps connections.

5. Connect a straight-through Ethernet cable from

another network device, such as a desktop computer, to the access port labeled Computer on the Cisco Unified IP Phone 6921, 6941, and 6961.

Optional. You can connect another network device later if you do not connect one now.

See the “Network and Access Ports” section on page 3-2 for guidelines.

Chapter

You can use either Category 3/5/5e cabling for 10-Mbps connections, but you must use Category 5/5e for 100 Mbps connections.

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Figure 3-1 Cisco Unified IP Phone 6921 and 6941 Cable Connections

192762

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Figure 3-2 Cisco Unified IP Phone 6961 Cable Connections

Chapter

DC adaptor port (DC48V)

AC-to-DC power supply (optional)

AC power wall plus (optional)

Network port (10/100 SW) connection. IEEE

802.3af power enabled

Access port (10/100 PC) connection

Handset connection

Analog headset connection (optional)

192617

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Figure 3-3 Cisco Unified IP Phone 6945 Cable Connections

DC adaptor port (DC48V).

AC-to-DC power supply (optional).

AC power wall plug (optional).

Network port (10/100/1000 SW)

connection. IEEE 802.3af power enabled.

Related Topics

• Footstand, page 3-10

• Verifying the Phone Startup Process, page 3-15

• Configuring Startup Network Settings, page 3-16

199282

Access port (10/100/1000 PC) connection.

Auxiliary port.

Handset connection.

Analog headset connection (optional).

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Reducing Power Consumption on the Phone

You can reduce the amount of energy that the Cisco Unified IP Phone 6921, 6941, 6945, and 6961 consumes by scheduling when the phone goes into power save mode. In power save mode, the backlight on the screen is not lit when the phone is not in use. The phone remains in power save mode for the scheduled duration or until the user lifts the handset or presses any button. In the Phone Configuration page on Cisco Unified Communications Administration, configure the following parameters.

• Days Backlight Not Active—Specify the days that the backlight remains inactive.

• Backlight on Time—Schedule the time of day that the backlight automatically activates. on the days

listed in the off schedule.

• Backlight on Duration—Indicates the length of time that the backlight is active once the backlight

is enabled by the programmed schedule

• Backlight Idle Timeout—Defines the period of user inactivity on the phone before the backlight is

turned off.

Footstand

Chapter

If your phone is placed on a table or desk, the footstand can be connected to the back of the phone for a higher or lower viewing angle, depending on your preference.

Figure 3-4 shows the footstand and the alignment of the tabs on the footstand with the two different sets

of holes on the Cisco Unified IP phones 6921 and 6941. Figure 3-5 shows the footstand and the alignment of the tabs on the footstand with the two different sets of holes on the Cisco Unified IP Phone 6945. Figure 3-6 shows the footstand and the alignment of the tabs on the footstand with the two different sets of holes on the Cisco Unified IP Phone 6961.

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Footstand

Figure 3-4 Cisco Unified IP Phone 6921 and 6941

194407

Footstand slots for a higher viewing angle

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Footstand

Chapter

Figure 3-5 Cisco Unified IP Phone 6945

Footstand slots for a higher viewing angle

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Footstand

Figure 3-6 Cisco Unified IP Phone 6961

CISCO

Footstand slots for a higher viewing angle

194406

Footstand slots for a lower viewing angle

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Footstand

Higher Viewing Angle

Chapter

195159

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195160

Lower Viewing Angle

Verifying the Phone Startup Process

Mounting the Phone to the Wall

You can mount the Cisco Unified IP Phone on the wall by using special brackets available in a Cisco Unified IP Phone wall mount kit. For information on installing the wall mount kit, see

Appendix E, “Installing the Wall Mount Kit for the Cisco Unified IP Phones 6921, 6941, 6945, and

6961.”

Note Wall mount kits are ordered separately from the phone.

Verifying the Phone Startup Process

After the Cisco Unified IP Phone has power connected to it, the phone begins its startup diagnostic process by cycling through the following steps.

1. The following LED buttons flash on and off during the various stages of bootup as the phone checks

its hardware. See

Table 3-2 for a list of the hardware test and the LED diagnostic status.

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Configuring Startup Network Settings

Table 3-2 LED Diagnostic Status

Hardware Test MWI Hold Mute Speaker

Power is Ready OnOnOnOn

Flash is Accessible — On On On

RAM Test Successful — — On On

Ethernet Test Successful———On

2. The screen displays the Cisco Systems, Inc., logo screen.

3. These messages appear as the phone starts up.

–

Phone not registered

4. The home screen displays:

–

Current date and time

–

Primary directory number

–

Additional directory numbers and speed dial numbers, if configured (Only on Cisco Unified IP Phone 6961)

Chapter

–

Softkeys

If the phone successfully passes through these stages, it has started up properly. If the phone does not start up properly, see the “Resolving Startup Problems” section on page 9-1.

Configuring Startup Network Settings

If you are not using DHCP in your network, you must configure these network settings on the Cisco Unified IP Phone after installing the phone on the network:

• IP address

• IP subnet information

• TFTP server IP address

• You also may configure the domain name and the DNS server settings, if necessary.

Collect this information and see the instructions in Chapter 4, “Configuring Settings on the Cisco

Unified IP Phone.”

Configuring Security on the Cisco Unified IP Phone

The security features protect against several threats, including threats to the identity of the phone and to data. These features establish and maintain secure communication streams between the phone and the Cisco Unified Communications Manager server, and digitally sign files before they are delivered.

For more information about the security features, see the “Understanding Security Features for Cisco

Unified IP Phones” section on page 1-14. Also, refer to Cisco Unified Communications Manager

Security Guide.

You can initiate the installation of an LSC from the Security Configuration menu on the phone. This menu also lets you update or remove an LSC.

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Configuring Security on the Cisco Unified IP Phone

Before You Begin

Make sure that the appropriate Cisco Unified CM and the Certificate Authority Proxy Function (CAPF) security configurations are complete:

• The CTL file should have a CAPF certificate.

• On Cisco Unified Communications Operating System Administration, verify that the CAPF

certificate has been installed.

• The CAPF is running and configured.

Refer to Cisco Unified Communications Manager Security Guide for more information.

To manually configure an LSC on the phone, perform these steps:

Procedure

Step 1 Obtain the CAPF authentication code that was set when the CAPF was configured.

Step 2 From the phone, choose Applications > Admin Settings > Security Configuration.

Note You can control access to the Administrator Settings Menu by using the Settings Access field in

the Cisco more information, see the Cisco Unified Communications Manager Administration Guide.

Unified Communications Manager Administration Phone Configuration window. For

Step 3 To unlock settings, see the “Unlocking and Locking Options” section on page 4-3.

Step 4 Scroll to LSC and press the Update softkey.

The phone prompts for an authentication string.

Step 5 Enter the authentication code and press the Submit softkey.

The phone begins to install, update, or remove the LSC, depending on how the CAPF was configured. During the procedure, a series of messages appears in the LSC option field in the Security Configuration menu, so you can monitor progress.

The LSC install, update, or removal process can take a long time to complete. You can stop the process at any time by pressing the Stop softkey from the Security Configuration menu. (Settings must be unlocked before you can press this softkey.)

You can verify that an LSC is installed on the phone by choosing Administrator Settings > Phone Information and ensuring that the LSC setting shows Installed.

Related Topic

Understanding Security Features for Cisco Unified IP Phones, page 1-14

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Configuring Settings on the Cisco Unified IP Phone

The Cisco Unified IP Phone includes many configurable network settings that you may need to modify before the phone is functional for your users. You can access these settings, and change some of them, through menus on the phone. Settings that are display-only on the phone are configured in Cisco Unified CM Administration.

This chapter includes the following topics:

• Configuration Menus on the Cisco Unified IP Phone, page 4-1

• Network Setup Menu, page 4-4

• IPv4 Setup Menu Options, page 4-6

• Security Configuration Menu, page 4-9

Configuration Menus on the Cisco Unified IP Phone

The Cisco Unified IP Phone includes the following configuration menus:

• Network Setup—Provides options for viewing and making a variety of network settings. For more

information, see the

• IPv4 Configuration—A sub-menu of the Network Setup menu, the IPv4 menu items provide

additional network options for viewing and setting. For more information, see the

Options” section on page 4-6.

Before you can change option settings on the Network Setup menu, you must unlock options for editing. See the “Unlocking and Locking Options” section on page 4-3 for instructions.

For information about the keys you can use to edit or change option settings, see the “Editing Values”

section on page 4-3.

You can control whether a phone user has access to phone settings by using the Settings Access field in the Cisco Unified CM Administration Phone Configuration window.

Related Topics

• Displaying a Configuration Menu, page 4-2

• Unlocking and Locking Options, page 4-3

• Editing Values, page 4-3

• Network Setup Menu, page 4-4

“Network Setup Menu” section on page 4-4.

“IPv4 Setup Menu

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Configuration Menus on the Cisco Unified IP Phone

• IPv4 Setup Menu Options, page 4-6

Displaying a Configuration Menu

To display a configuration menu, perform the following steps.

Note You can control whether a phone has access to the Settings menu or to options on this menu by using the

Settings Access field in the Cisco Settings Access field accepts these values:

• Enabled—Allows access to the Settings menu.

• Disabled—Prevents access to the Settings menu.

• Restricted—Allows access to the User Preferences menu and allows volume changes to be saved.

Prevents access to other options on the Settings menu.

If you cannot access an option on the Administrator Settings menu, check the Settings Access field.

Chapter

Unified CM Administration Phone Configuration window. The

Procedure

Step 1 Press the Applications button.

Step 2 Select Admin Settings.

Note For information about the Status menu, see Chapter 7, “Viewing Model Information, Status, and

Statistics on the Cisco Unified IP Phone.” For information about the Reset Settings menu, see Chapter 9, “Troubleshooting and Maintenance.”

Step 3 Enter the password and then press the Select button. The Admin Settings password is configured in the

Local Phone Unlock Password parameter in the Common Phone Profile Configuration on Cisco

Unified CM Administration.

Note Users can access the Admin Settings without entering a password when the Local Phone Unlock

Password parameter is not configured

Step 4 Perform one of these actions to display the desired menu:

• Use the navigation bar to select the desired menu and then press the Select button.

• Use the keypad on the phone to enter the number that corresponds to the menu.

Step 5 To display a submenu repeat Step 4.

Step 6 To exit a menu, press the Exit softkey.

Related Topics

• Unlocking and Locking Options, page 4-3

• Editing Values, page 4-3

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• Network Setup Menu, page 4-4

• IPv4 Setup Menu Options, page 4-6

Unlocking and Locking Options

You can apply a password to the phone so that no changes can be made to the administrative options on the phone without the password being entered on the Admin Settings phone screen.

To apply a password to the phone, in Cisco Unified CM administration, navigate to the Common Phone Profile Configuration window (Device > Device Settings > Common Phone Profile). Enter a password in the Local Phone Unlock Password option. Apply the password to the common phone profile that the phone uses.

Related Topics

• Displaying a Configuration Menu, page 4-2

• Editing Values, page 4-3

• Network Setup Menu, page 4-4

• IPv4 Setup Menu Options, page 4-6

Configuration Menus on the Cisco Unified IP Phone

Editing Values

Note The Cisco Unified IP Phone provides several methods you can use to reset or restore option settings, if

When you edit the value of an option setting, follow these guidelines:

• Use the keys on the keypad to enter numbers and letters.

• To enter letters by using the keypad, use a corresponding number key. Press the key one or more

times to display a particular letter. For example, press the 2 key once for “a,” twice quickly for “b,” and three times quickly for “c.” After you pause, the cursor automatically advances to allow you to enter the next letter.

• To enter a period (for example, in an IP address), press * on the keypad.

• Press the up arrow on the navigation bar to move the cursor to the left most character, and press the

down arrow on the navigation bar to move the cursor to the right most character.

• Press if you make a mistake. This softkey deletes the character to the left of the cursor.

• Press the Cancel softkey before pressing the Save softkey to discard any changes that you have

made.

necessary. For more information, see the

“Resetting or Restoring the Cisco Unified IP Phone” section

on page 9-12.

Related Topics

• Displaying a Configuration Menu, page 4-2

• Unlocking and Locking Options, page 4-3

• Network Setup Menu, page 4-4

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Network Setup Menu

The Network Setup menu provides options for viewing and making a variety of network settings.

Table 4-1 describes these options and, where applicable, explains how to change them.

For information about how to access the Network Setup menu, see the “Displaying a Configuration

Menu” section on page 4-2.

For information about the keys you can use to edit options, see the “Editing Values” section on page 4-3.

Table 4-1 Network Setup Menu Options

Option Description To Change

IPv4 Setup In the IPv4 Setup submenu, you can do the following:

• Enable or disable the phone to use the IP address that

is assign by the DHCP server.

• Manually set the IP Address, Subnet Mask, Default

Routers, DNS Server, and Alternate TFTP servers.

For more information on the IPv4 address fields, refer to

Tabl e 4 -2.

Host Name Unique host name that the DHCP server assigned to the

phone.

Domain Name Name of the Domain Name System (DNS) domain in

which the phone resides.

Operational VLAN ID Auxiliary Virtual Local Area Network (VLAN)

configured on a Cisco Catalyst switch in which the phone is a member.

If the phone has not received an auxiliary VLAN, this option indicates the Administrative VLAN.

If neither the auxiliary VLAN nor the Administrative VLAN are configured, this option defaults to a VLAN ID of 4095.

Admin. VLAN ID Auxiliary VLAN in which the phone is a member.

Used only if the phone does not receive an auxiliary VLAN from the switch; otherwise it is ignored.

Scroll to IPv4 Setup and press Select.

Display only—Cannot configure.

1. Set the DHCP Enabled option to

No.

2. Scroll to the Domain Name

option, press the Edit softkey, and then enter a new domain name.

3. Press the Apply softkey, then

press Save.

Display only—Cannot configure.

The phone obtains its Operational VLAN ID via Cisco Discovery Protocol (CDP) from the switch to which the phone is attached. To assign a VLAN ID manually, use the Admin VLAN ID option.

1. Scroll to the Admin. VLAN ID

option, press the Edit softkey, and then enter a new Admin VLAN setting.

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2. Press the Apply softkey, then

press Save.

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Table 4-1 Network Setup Menu Options (continued)

Option Description To Change

PC VLAN Allows the phone to interoperate with 3rd party switches

that do not support a voice VLAN. The Admin VLAN ID option must be set before you can change this option.

SW Port Setup Speed and duplex of the network port. Valid values:

• Auto Negotiate

• 1000 Full—1000-BaseT/full duplex (Supported only

for Cisco Unified IP Phone 6945.)

• 100 Half—100-BaseT/half duplex

• 100 Full—100-BaseT/full duplex

• 10 Half—10-BaseT/half duplex

• 10 Full—10-BaseT/full duplex

If the phone is connected to a switch, configure the port on the switch to the same speed/duplex as the phone, or configure both to auto-negotiate.

If you change the setting of this option, you must change the PC Port Configuration option to the same setting.

1. Make sure the Admin VLAN ID

option is set.

2. Scroll to the PC VLAN option,

press the Edit softkey, and then enter a new PC VLAN setting.

3. Press the Apply softkey, then

press Save.

1. Unlock network setup options.

2. Scroll to the SW Port Setup

option and then press the Edit softkey.

3. Scroll to the setting that you

want and then press the Select button.

To configure the setting on multiple phones simultaneously, enable the Switch Port Remote Configuration in the Enterprise Phone Configuration (System > Enterprise Phone Configuration).

Note If the ports are configured for

Network Setup Menu

Switch Port Remote Configuration in Unified CM, the data cannot be changed on the phone.

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IPv4 Setup Menu Options

Table 4-1 Network Setup Menu Options (continued)

Option Description To Change

PC Port Setup Speed and duplex of the access port. Valid values:

1. Unlock network setup options.

Chapter

• Auto Negotiate

• 1000 Full—1000-BaseT/full duplex (Supported only

for Cisco Unified IP Phone 6945.)

• 100 Half—100-BaseT/half duplex

• 100 Full—100-BaseT/full duplex

• 10 Half—10-BaseT/half duplex

• 10 Full—10-BaseT/full duplex

If the phone is connected to a switch, configure the port on the switch to the same speed/duplex as the phone, or configure both to auto-negotiate.

If you change the setting of this option, you must change the SW Port Configuration option to the same setting.

LLDP-MED: Switch Port Enables and disables Link Layer Discovery Protocol

Media Endpoint Discovery (LLDP-MED) on the switch port. Use this setting to force the phone to use a specific discovery protocol, which should match the protocol supported by the switch. Settings include:

• Enabled—default

• Disabled

2. Scroll to the PC Port Setup

option and then press the Edit softkey.

3. Scroll to the setting that you

want and then press the Select button.

To configure the setting on multiple phones simultaneously, enable the PC Port Remote Configuration in the Enterprise Phone Configuration (System > Enterprise Phone Configuration).

Note If the ports are configured for

PC Port Remote Configuration in Unified CM, the data cannot be changed on the phone.

From Cisco Unified CM Administration, choose

Device > Phone > Phone Configuration.

IPv4 Setup Menu Options

The IPv4 Setup menu is a submenu of the Network Setup menu. To reach the IPv4 Setup menu, select the IPv4 option on the Network Setup menu.

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Table 4-2 describes the IPv4 Setup menu options.

For information about the keys you can use to edit options, see the “Editing Values” section on page 4-3.

Table 4-2 IPv4 Setup Menu Options

Option Description To Change

DHCP Indicates whether the phone has DHCP enabled or

disabled.

When DHCP is enabled, the DHCP server assigns the phone an IP address. When DHCP is disabled, the administrator must manually assign an IP address to the phone.

IP Address Internet Protocol (IP) address of the phone.

If you assign an IP address with this option, you must also assign a subnet mask and default router. See the Subnet Mask and Default Router options in this table.

Subnet Mask Subnet mask used by the phone.

Default Router 1 Default router used by the phone (Default Router 1).

Scroll to the DHCP option, press the Edit softkey, then press either the No softkey to disable DHCP, or press the Ye s softkey to enable DHCP.

1. Set the DHCP option to No.

2. Scroll to the IP Address option,

press the Edit softkey, and then enter a new IP Address.

3. Press the Apply softkey, then

press Save.

1. Set the DHCP Enabled option to

No.

2. Scroll to the Subnet Mask

option, press the Edit softkey, and then enter a new subnet mask.

3. Press the Apply softkey, then

press Save.

1. Set the DHCP Enabled option to

No.

IPv4 Setup Menu Options

DNS Server 1 Primary Domain Name System (DNS) server (DNS Server

1) and optional backup DNS servers (DNS Server 2–5) used by the phone.

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2. Scroll to the appropriate Default

Router option, press the Edit softkey, and then enter a new router IP address.

3. Press the Apply softkey, then

press Save.

1. Set the DHCP Enabled option to

No.

2. Scroll to the appropriate DNS

Server option, press the Edit softkey, and then enter a new DNS server IP address.

3. Press the Apply softkey, then

press Save.

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IPv4 Setup Menu Options

Table 4-2 IPv4 Setup Menu Options (continued)

Option Description To Change

Alternate TFTP Indicates whether the phone is using an alternative TFTP

server.

TFTP Server 1 Primary Trivial File Transfer Protocol (TFTP) server used

by the phone. If you are not using DHCP in your network and you want to change this server, you must use the TFTP Server 1 option.

If you set the Alternate TFTP option to yes, you must enter a non-zero value for the TFTP Server 1 option.

TFTP Server 2 Optional backup TFTP server that the phone uses if the

primary TFTP server is unavailable.

Scroll to the Alternate TFTP option and press the Ye s softkey if the phone should use an alternative TFTP server; press the No softkey if the phone should not use an alternative TFTP server.

1. If DHCP is enabled, set the

Alternate TFTP option to Yes .

2. Scroll to the TFTP Server 1

option, press the Edit softkey, and then enter a new TFTP server IP address.

3. Press the Apply softkey, then

press Save.

1. Enter an IP address for the TFTP

Server 1 option.

2. Scroll to the TFTP Server 2

option, press the Edit softkey, and then enter a new backup TFTP server IP address.

Chapter

DHCP Address Released

3. Press the Apply softkey, then

press Save.

Releases the IP address assigned by DHCP. Scroll to the DHCP Address

Released option and press the Edit softkey, then press the Ye s softkey to release the DHCP Address.

Related Topics

• Displaying a Configuration Menu, page 4-2

• Unlocking and Locking Options, page 4-3

• Editing Values, page 4-3

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Security Configuration Menu

The Security Configuration menu provides information about various security settings. It provides access to the Trust List File screen and the 802.1x authentication.

Table 4-3 describes the options in this menu.

Table 4-3 Security Menu Settings

Option Description To Change

Security Mode Displays the security mode that is set for the

phone.

LSC Indicates if a locally significant certificate (used

for the security features) is installed on the phone (Installed) or is not installed on the phone (Not Installed).

Trust List The Trust List provides submenus for CTL

signature and Call Manager/TFTP Server.

802.1X Authentication

Displays the device authentication, EAP/MD5, and transaction status.

From Cisco Unified CM Administration, choose Device > Phone > Phone Configuration.

For information about how to manage the LSC for your phone, refer to the “Using the Certificate Authority Proxy Function” chapter in Cisco

Unified Communications Manager Security Guide.

For more information, see the “Trust List Menu”

section on page 4-9.

See the “802.1X Authentication and Status”

section on page 4-9.

Security Configuration Menu

Trust List Menu

The Trust List menu displays information about all of the servers that the phone trusts and includes the options described in Table 4-4.

To exit the Trust List menu, press the back softkey.

Table 4-4 Trust List Menu Settings

Option Description To Change

CTL Signature Displays the MD5 hash of the CTL file. For more information about this file, go to

Configuring the Cisco CTL Client in Cisco Unified

Communications Manager Security Guide.

Call Manager/TFTP Server

Common Name (from the Cisco Unified CM Certificate) of a Cisco Unified CM and the TFTP server used by the phone. Displays a Certified icon if the server is an authenticated server

For more information about this file, go to

Configuring the Cisco CTL Client in the Cisco

Unified Communications Manager Security Guide.

802.1X Authentication and Status

The 802.1X Authentication and 802.1X Authentication Status menus allow you to enable 802.1X authentication and view transaction status. These options are described in Table 4 - 5.

To exit these menus, press the Exit softkey.

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Security Configuration Menu

Table 4-5 802.1X Authentication Settings

Option Description To Change

Device Authentication Determines whether 802.1X authentication

is enabled:

• Enabled—Phone uses 802.1X

authentication to request network access.

• Disabled—Default setting in which the

phone uses CDP to acquire VLAN and network access.

EAP-MD5 Device ID—A derivative of the phone’s

model number and unique MAC address displayed in this format: CP-<model>-SEP-<MAC>

1. Choose Applications > Admin Settings >

Security Config > 802.1X Authentication > Device Authentication.

2. Press Edit softkey.

3. Set the Device Authentication option to

Enabled or Disabled.

4. Press the Save softkey.

1. Choose Applications > Admin Settings >

Security Config > 802.1X Authentication > EAP/MD5 > Device ID.

2. Press the Edit softkey.

3. Set the Device ID.

Chapter

Shared Secret—Choose a password to use on the phone and on the authentication server. The password must be between 6 and 32 characters, consisting of any combination of numbers or letters.

Note If you disable 802.1X authentication

or perform a factory reset of the phone, the shared secret is deleted.

Realm—Indicates the user network domain, always set as Network.

Transaction Status Displays the transaction status of your

802.1X Authentication.

4. Press the Save softkey.

1. Choose Applications > Admin Settings >

Security Config > 802.1X Authentication > EAP-MD5 > Shared Secret.

2. Press the Edit softkey.

3. Enter the shared secret.

4. Press the Save softkey.

See the “Troubleshooting Cisco Unified IP Phone

Security” section on page 9-8 for assistance in

recovering from a deleted shared secret.

1. Choose Applications > Admin Settings >

Security Config > 802.1X Authentication > EAP-MD5 > Realm.

2. Press the Edit softkey.

3. Enter the Network.

4. Press the Save softkey.

To view the transaction status of your 802.1X Authentication, choose Applications > Admin

Settings > Security Configuration > 802.1X Authentication Status.

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Configuring Features, Templates, Services, and Users

After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Unified CM, you must use the Cisco Unified Communications Manager Administration application to configure telephony features, optionally modify phone templates, set up services, and assign users.

This chapter provides an overview of these configuration and setup procedures. The Cisco Unified CM documentation provides detailed instructions for these procedures.

To list supported features for all phones or for a particular phone model on your Cisco Unified Communications Manager, you can generate a Unified CM Phone Feature List report on Cisco Unified Reporting.

For suggestions about how to provide users with information about features, and what information to provide, see Appendix A, “Providing Information to Users Via a Website.”

For information about setting up phones in non-English environments, see Appendix C, “Technical

Specifications.”

This chapter includes following topics:

• Telephony Features Available for the Cisco Unified IP Phone, page 5-1

• Join and Direct Transfer Policy, page 5-15

• Modifying Phone Button Templates, page 5-17

• Configuring Softkey Templates, page 5-19

• Setting Up Services, page 5-21

• Adding Users to Cisco Unified Communications Manager, page 5-22

• Managing the User Options Web Pages, page 5-22

Telephony Features Available for the Cisco Unified IP Phone

After you add Cisco Unified IP Phones to Cisco Unified Communications Manager, you can add functionality to the phones. Table 5 - 1 includes a list of supported telephony features, many of which you can configure using Cisco Unified Communications Manager Administration. The Reference column lists Cisco Unified Communications Manager and other documentation that contains configuration procedures and related information.

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Telephony Features Available for the Cisco Unified IP Phone

For information about using most of these features on the phone, refer to Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 8.5.

Note Cisco Unified Communications Manager Administration also provides several service parameters that

you can use to configure various telephony functions. For more information on accessing and configuring service parameters, refer to Cisco Unified



For more information on the functions of a service, select the name of the parameter or the question mark help button in the Service Parameter Configuration window.

Ta b l e 5-1 Telephony Features for the Cisco Unified IP Phone

Feature Description Configuration Reference

Abbreviated dialing Allows users to speed dial a phone number by

entering an assigned index code (1-99) on the phone keypad.

Note You can use Abbreviated Dialing while

on-hook or off-hook.

Users assign index codes from the User Options web pages.

Agent Greeting Allows an agent to create and update a prerecorded

greeting that plays at the beginning of a call, such as a customer call, before the agent begins the conversation with the caller. The agent can prerecord a single greeting or multiple ones as needed.

When a customer calls, both the agent and the customer hear the prerecorded greeting. The agent can remain on mute until the greeting ends or answer the call over the greeting.

All codecs supported for the phone are supported for Agent Greeting calls.

Communications Manager Administration Guide.

For more information, see the following:

• Cisco Unified Communications Manager

Administration Guide,

Phone Configuration.

• Cisco Unified Communications Manager

System Guide,

Cisco Unified IP Phone.

For more information, see the following:

• Cisco Unified Communications Manager

Features and Services Guide,

Privacy.

• Cisco Unified Communications Manager

System Guide,

Cisco Unified IP Phone.

Chapter

Cisco Unified IP

Barge and

To enable Agent Greeting in the Cisco Unified CM Administration application, choose Device > Phone, locate the IP Phone that you want to configure. Scroll to the Device Information Layout pane and set Built In Bridge to On or Default.

If Built In Bridge is set to Default, in the Cisco Unified CM Administration application, choose System > Service Parameter and select the appropriate Server and Service. Scroll to the Clusterwide Parameters (Device - Phone) pane and set Builtin Bridge Enable to On.

Any Call Pickup Allows users to pick up a call on any line in their

call pickup group, regardless of how the call was routed to the phone.

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For more information, see the Cisco Unified Communications Manager Features and Services Guide, “Call Pickup Configuration.”

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Telephony Features Available for the Cisco Unified IP Phone

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

Audible Message Waiting Indicator (AMWI)

Auto Answer Connects incoming calls automatically after a ring

Automatic Port Synchronization

A stutter tone from the handset, headset, or speakerphone indicates that a user has one or more new voice messages on a line.

Note The stutter tone is line-specific. You hear it

only when using the line with the waiting messages.

or two.

Auto Answer works with either the speakerphone or the headset.

When the Cisco Unified CM administrator uses the Remote Port Configuration feature to set the speed and duplex function of an IP phone remotely, loss of packets can occur if one port is slower than the other.

The Automatic Port Synchronization feature synchronizes the ports to the lowest speed among the two ports, which eliminates packet loss. When automatic port synchronization is enabled, it is recommended that both ports be configured for autonegotiate. If one port is enabled for autonegotiate and the other is at a fixed speed, the phone synchronizes to the fixed port speed.

For more information, see the Cisco Unified Communications Manager System Guide,

Cisco Unified IP Phone.

For more information, see the Cisco Unified

Communications Manager Administration Guide, Directory Number Configuration.

To configure the parameter in the Cisco Unified CM Administration application, choose Device > Phone, select the appropriate IP phones, and scroll to the Product Specific Configuration Layout pane.

To configure the setting on multiple phones simultaneously, enable Automatic Port Synchronization in either the Enterprise Phone Configuration (System > Enterprise Phone Configuration) or the Common Phone Profile Configuration (Device > Device Settings > Common Phone Profile).

Note If both the ports are configured for fixed

speed, the Automatic Port Synchronization feature is ineffective.



The Remote Port Configuration and Automatic Port Synchronization features are compatible only with IEEE 802.3AF Power of Ethernet (PoE) switches. Switches that support only Cisco Inline Power are not compatible. Enabling this feature on phones that are connected to these types of switches could result in loss of connectivity to Cisco Unified CM, if the phone is powered by PoE.

Auto-pickup Allows a user to use one-touch pickup

functionality for call pickup features.

Block external to external transfer

Busy Lamp Field (BLF)

Prevents users from transferring an external call to another external number.

Allows a user to monitor the call state of a directory number associated with a speed-dial button on the phone.

For more information, see the Cisco Unified

Communications Manager Features and Services Guide, Call Pickup.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, External Call Transfer

Restrictions.

For more information, go to the Cisco Unified

Communications Manager Features and Services Guide, Presence.

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Telephony Features Available for the Cisco Unified IP Phone

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

Busy Lamp Field (BLF) Pickup

Provides enhancements to BLF speed dial. Allows you to configure a Directory Number (DN) that a user can monitor for incoming calls. When the DN receives an incoming call, the system alerts the monitoring user, who can then pick up the call.

Call Back Provides users with an audio and visual alert on the

phone when a busy or unavailable party becomes available.

Call display restrictions

Determines the information that will display for calling or connected lines, depending on the parties who are involved in the call.

For more information, see the Cisco Unified

Communications Manager Features and Services Guide, Call Pickup.

For more information, see the following:

• Cisco Unified Communications Manager

System Guide,

• Cisco Unified Communications Manager

Cisco Unified IP Phone.

Features and Services Guide,

Back.

For more information, refer to:

• Cisco Unified Communications Manager

Administration Guide,

Phone Configuration.

Chapter

Cisco Call

Cisco Unified IP

Call Forward Allows users to redirect incoming calls to another

number. Call forward options include Call Forward All, Call Forward Busy, Call Forward No Answer, and Call Forward No Coverage.

Call forward all loop breakout

Detects and prevents Call Forward All loops. When a Call Forward All loop is detected, the Call Forward All configuration is ignored and the call rings through.

Call forward all loop prevention

Prevents a user from configuring a Call Forward All destination directly on the phone that creates a Call Forward All loop or that creates a Call Forward All chain with more hops than the existing Forward Maximum Hop Count service parameter allows.

• Cisco Unified Communications Manager

System Guide,

Understanding Route

Plans.

• Cisco Unified Communications Manager

Features and Services Guide,

Call Display

Restrictions.

For more information, see the following:

• Cisco Unified Communications Manager

Administration Guide,

Directory Number

Configuration.

• Cisco Unified Communications Manager

System Guide,

• “Specifying Options that Appear on the

Cisco Unified IP Phone.

User Options Web Pages” section on page 5-24

For more information, see the Cisco Unified Communications Manager System Guide,

Cisco Unified IP Phone.

For more information, see the Cisco Unified Communications Manager System Guide,

Cisco Unified IP Phone.

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Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

Call forward configurable display

Allows you to specify information that appears on a phone when a call is forwarded. This information can include the caller name, caller number, redirected number, and original dialed number.

Call forward destination override

Allows you to override Call Forward All (CFA) in cases where the CFA target places a call to the CFA initiator. This feature allows the CFA target to reach the CFA initiator for important calls. The override works whether the CFA target phone number is internal or external.

Call park Allows users to park (temporarily store) a call and

then retrieve the call by using another phone in the Cisco Unified Communications Manager system.

Call pickup Allows users to redirect a call that is ringing on

another phone within their pickup group to their phone.

You can configure an audio and/or visual alert for the primary line on the phone. This alert notifies the users that a call is ringing in their pickup group.

Call recording Allows a supervisor to record an active call. The

user might hear a recording audible alert tone during a call when it is being recorded.

For more information, see the following:

• Cisco Unified Communications Manager

Administration Guide,

Configuration.

• Cisco Unified Communications Manager

System Guide,

Cisco Unified IP Phone.

For more information, see the Cisco Unified Communications Manager System Guide,

Understanding Directory Numbers.

For more information, see the Cisco Unified

Communications Manager Features and Services Guide, Call Park and Directed Call

Park.

For more information, see the Cisco Unified

Communications Manager Features and Services Guide, Call Pickup.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, Monitoring and Recording.

Directory Number

When a call is secured, the security status of the call is displayed as a lock icon on Cisco Unified IP Phones. The connected parties might also hear an audible alert tone that indicates the call is secured and is being recorded.

Note When an active call is being monitored or

recorded, you can receive or place intercom calls; however, if you place an intercom call, the active call will be put on hold, which causes the recording session to terminate and the monitoring session to suspend. To resume the monitoring session, the party whose call is being monitored must resume the call.

Call waiting Indicates (and allows users to answer) an incoming

call that rings while on another call. Incoming call information appears on the phone display.

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For more information, refer to:

• Cisco Unified Communications Manager

System Guide,

Understanding Directory

Numbers.

• “Configuring the Phone to Support Call

Waiting” section on page 5-25

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Telephony Features Available for the Cisco Unified IP Phone

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

Caller ID Caller identification such as a phone number,

name, or other descriptive text appear on the phone display.

Caller ID Blocking Allows a user to block their phone number or

e-mail address from phones that have caller identification enabled.

CAST for SIP Establishes communication between the Cisco

Unified Video Advantage (CUVA) and the Cisco Unified IP phones to support video on the PC even if the IP phone does not have video capability.

cBarge Allows a user to join a non-private call on a shared

phone line. cBarge adds a user to a call and converts it into a conference, allowing the user and other parties to access conference features

For more information, refer to:

• Cisco Unified Communications Manager

Administration Guide,

Phone Configuration.

• Cisco Unified Communications Manager

System Guide,

Understanding Route

Plans.

• Cisco Unified Communications Manager

Features and Services Guide,

Restrictions.

• Cisco Unified Communications Manager

Administration Guide,

Configuration.

For more information, refer to:

• Cisco Unified Communications Manager

System Guide,

Understanding Route

Plans.

• Cisco Unified Communications Manager

Administration Guide,

Configuration.

For more information, see the Cisco Unified

Communications Manager Features and Services Guide.

For more information, refer to:

• Cisco Unified Communications Manager

Administration Guide,

Phone Configuration.

• Cisco Unified Communications Manager

System Guide,

Cisco Unified IP Phone.

Chapter

Cisco Unified IP

Call Display

Directory Number

Cisco Unified IP

Cisco Extension Mobility

Allows users to temporarily access their Cisco Unified IP Phone configuration such as line appearances, services, and speed dials from shared Cisco Unified IP Phone by logging into the Cisco Extension Mobility service on that phone when they log into the Cisco Extension Mobility service on that phone.

Cisco Extension Mobility can be useful if users work from a variety of locations within your company or if they share a workspace with coworkers.

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• Cisco Unified Communications Manager

Features and Services Guide,

Barge and

Privacy.

For more information, go to the "Cisco

Extension Mobility" chapter in the Cisco

Unified Communications Manager Features and Services Guide.

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Telephony Features Available for the Cisco Unified IP Phone

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

Cisco Extension Mobility Cross Cluster

Cisco Unified Video Advantage (CUVA)

Cisco Web Dialer Allows users to make calls from web and desktop

Client matter codes (CMC)

(SCCP phones only)

Conference

Enables a user configured in one cluster to log into a Cisco Unified IP Phone in another cluster.

Users from a home cluster log into a Cisco Unified IP Phone at a visiting cluster.

Note Configure Cisco Extension Mobility on

Cisco Unified IP Phones before you configure EMCC.

Allows users to make video calls by using your Cisco Unified IP Phone, your personal computer, and an external video camera.

Note Configure the Video Capabilities

parameter in the Product Specific Configuration Layout section in Phone Configuration.

applications.

Enables a user to specify that a call relates to a specific client matter.

• Allows a user to talk simultaneously with

multiple parties by calling each participant individually. Conference features include Conference and Meet-Me.

For more information, see the Cisco Unified

Communications Manager Features and Services Guide, Cisco Extension Mobility

Cross Cluster.

For more information, see the Cisco Unified

Communications Manager Features and Services Guide, Cisco Web Dialer.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, Client Matter Codes and

Forced Authorization Codes.

The service parameter, Advance Adhoc Conference, (disabled by default in Cisco Unified CM Administration) allows you to enable these features.

• Allows a non-initiator in a standard (ad hoc)

conference to add or remove participants; also allows any conference participant to join together two standard conferences on the same line.

CTI Applications A computer telephony integration (CTI) route

point can designate a virtual device to receive multiple, simultaneous calls for application-controlled redirection.

Direct transfer Allows users to connect two calls to each other

(without remaining on the line).

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For information on conferences, see the

Cisco Unified Communications Manager System Guide, Conference Bridges.

For more information, see the Cisco Unified Communications Manager System Guide,

Cisco Unified IP Phone.

Note Be sure to inform your users whether

these features are activated.

For more information, see the Cisco Unified

Communications Manager Administration Guide, CTI Route Point Configuration.

For more information, see the Cisco Unified Communications Manager System Guide,

Cisco Unified IP Phone.

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Telephony Features Available for the Cisco Unified IP Phone

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

Directed Call Park Allows a user to transfer an active call to an

available directed call park number that the user dials or speed dials.

A Call Park BLF button indicates whether a directed call park number is occupied and provides speed-dial access to the directed call park number.

Note If you implement Directed Call Park, avoid

configuring the Park softkey. This prevents users from confusing the two Call Park features.

Directed Call Pickup Allows a user to answer a call that is ringing on a

particular directory number.

Distinctive ring Users can customize how their phone indicates an

incoming call and a new voice mail message.

Divert Allows a user to transfer a ringing, connected, or

held call directly to a voice-messaging system. When a call is diverted, the line becomes available to make or receive new calls.

Do Not Disturb (DND) When DND is turned on, either no audible rings

occur during the ringing-in state of a call, or no audible or visual notifications of any type occur.

You can configure the phone to have a phone-button template with DND as one of the selected features.

For more information, see the Cisco Unified

Communications Manager Features and Services Guide, Call Park and Directed Call

Park.

For more information, see the Cisco Unified

Communications Manager Features and Services Guide, Call Pickup.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, Call Pickup.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, Immediate Divert.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, Do Not Disturb.

Chapter

5-8

The following DND-related parameters are configurable in Cisco Unified Communications Manager Administration:

• Do Not Disturb—This check box allows you to

enable DND on a per-phone basis. Use Cisco Unified Communications Manager Administration > Device > Phone > Phone Configuration.

• DND Incoming Call Alert—Choose the type

of alert to play, if any, on a phone for incoming calls when DND is active. This parameter is located on both the Common Phone Profile page and the Phone configuration page (Phone Configuration window value takes precedence).

• BLF Status Depicts DND—Enables DND

status to override busy/idle state.

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Chapter

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

Fast Dial Service Allows a user to enter a Fast Dial code to place a

call. Fast Dial codes can be assigned to phone numbers or Personal Address Book entries. (See “Services” in this table.)

Forced authorization codes (FAC)

Controls the types of calls that certain users can place.

(SCCP phones only

Group call pickup Allows a user to answer a call that is ringing on a

directory number in another group.

Hold Reversion

Limits the amount of time that a call can be on hold before reverting back to the phone that put the call on hold and alerting the user.

Reverting calls are distinguished from incoming calls by a single ring (or beep, depending on the new call indicator setting for the line). This notification repeats at intervals if not resumed.

A call that triggers Hold Reversion also displays an animated icon in the call bubble.

You can configure call focus priority to favor incoming or reverting calls.

Hold Status Enables phones with a shared line to distinguish

between the local and remote lines that placed a call on hold.

Hold/Resume Allows the user to move a connected call from an

active state to a held state.

Hunt Group Provides load sharing for calls to a main directory

number. A hunt group contains a series of directory numbers that can answer the incoming calls. When the first directory number in the hunt group is busy, the system hunts in a predetermined sequence for the next available directory number in the group and directs the call to that phone.

For more information, see Modifying a Phone

Button Template for Personal Address Book or Speed Dials, page 5-18.

For more information, see the Cisco

Unified Communications Manager Features and Services Guide, Client Matter Codes and

Forced Authorization Codes.

For more information, see the Cisco Unified

Communications Manager Features and Services Guide, Call Pickup.

For more information about configuring this feature, see the Cisco Unified Communications Manager Features and Services Guide, Hold

Reversion.

No configuration is required.

• Requires no configuration, unless you

want to use music on hold. See “Music-on-Hold” in this table for information.

• See “Hold Reversion” in this table.

For more information, see the following:

• Cisco Communications Manager

Administration Guide,

Configuration.

• Cisco Unified Communications Manager

System Guide,

Understanding Route

Plans.

Hunt Group

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Telephony Features Available for the Cisco Unified IP Phone

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

Intercom Allows users to place and receive intercom calls

using programmable phone buttons. You can configure intercom line buttons to:

• Directly dial a specific intercom extension.

• Initiate an intercom call and then prompt the

user to enter a valid intercom number.

Note If your user logs into the same phone on a

daily basis using their Cisco Extension Mobility profile, assign the phone button template that contains intercom information to their profile, and assign the phone as the default intercom device for the intercom line.

Join Across Lines Allows users to combine calls that are on multiple

phone lines to create a conference call.

For more information, see the Cisco Unified

Communications Manager Feature and Services Guide, Intercom.

Some JTAPI/TAPI applications are not compatible with the Join and Direct Transfer feature implementation on the Cisco Unified IP Phone 6921, 6941, 6945, and 6961 and you may need to configure the Join and Direct Transfer Policy to disable join and direct transfer on the same line or possibly across lines. For more information, see the “Join and

Direct Transfer Policy” section on page 5-15.

Chapter

Join Allows users to combine two calls that are on one

line to create a conference call and remain on the call.

For more information, see the Cisco Unified Communications Manager System Guide,

Cisco Unified IP Phone.

Direct Transfer Policy” section on page 5-15.

For more information:

• Refer to Cisco Unified Communications

Manager System Guide,

Cisco Unified IP

Phone”

• Cisco Unified IP Phone 6921,6941, 6945,

and 6961 User Guide, “Basic Call Handling” chapter, “Making Conference Calls” section

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Chapter

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Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

Log out of hunt groups Allows users to log out of a hunt group and

temporarily block calls from ringing their phone when they are not available to take calls. Logging out of hunt groups does not prevent non-hunt group calls from ringing their phone.

Malicious caller identification (MCID)

Allows users to notify the system administrator about suspicious calls that are received.

Meet-Me conference Allows a user to host a Meet-Me conference in

which other participants call a predetermined number at a scheduled time.

Message Waiting Defines directory numbers for message-waiting on

and message-waiting off indicator. A directly connected voice-messaging system uses the specified directory number to set or to clear a message-waiting indication for a particular Cisco Unified IP Phone.

Message waiting Indicator

A light on the handset that indicates that a user has one or more new voice messages.

Mobile Connect Enables users to manage business calls using a

single phone number and pick up in-progress calls on the desk phone and a remote device such as a mobile phone. Users can restrict the group of callers according to phone number and time of day.

Mobile Voice Access Extends Mobile Connect capabilities by allowing

users to access an interactive voice response (IVR) system to originate a call from a remote device such as a cellular phone.

Music on hold Plays music while callers are on hold. For more information, see the Cisco Unified

Mute Mutes the microphone from the handset or headset. Requires no configuration.

For more information:

• See the “Configuring Softkey Templates”

section on page 5-19.

• Cisco Unified Communications Manager

System Guide,

Understanding Route

Plans.

For more information refer to:

• Cisco Unified Communications Manager

System Guide,

• Cisco Unified Communications Manager

Features and Services Guide,

Cisco Unified IP Phone”

Malicious

Call Identification.

For more information, see the Cisco Unified

Communications Manager Administration Guide, Meet-Me Number/Pattern

Configuration.

For more information, see the following:

• Cisco Unified Communications Manager

Administration Guide,

Message Waiting

Configuration.

• Cisco Unified Communications Manager

System Guide,

Voice Mail Connectivity to

Cisco Unified Communications Manager.

For more information refer to:

• Cisco Unified Communications Manager

Administration Guide,

Message Waiting

Configuration.

• Cisco Unified Communications Manager

System Guide,

Voice Mail Connectivity to

Cisco Unified Communications Manager.

For more information, see the Cisco Unified

Communications Manager Features and Services Guide, Cisco Unified Mobility.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, Cisco Unified Mobility.

Communications Manager Features and Services Guide, Music On Hold.

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Telephony Features Available for the Cisco Unified IP Phone

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

Onhook Dialing Allows a user to dial a number without going off

hook. The user can then either pick up the handset or press the Dial softkey.

Other group pickup Allows a user to answer a call ringing on a phone

in another group that is associated with the user's group.

Plus Dialing Allows the user to dial E.164 numbers prefixed

with a “+” sign.

To dial the + sign, the user needs to press and hold the “*” key for at least 1 second. This applies to dialing the first digit for an on-hook (including edit mode) or off-hook call.

Privacy Prevents users who share a line from adding

themselves to a call and from viewing information on their phone display about the call of the other user.

For more information, refer to the Cisco

Unified IP Phone 6921, 6941, 6945, and 6961 User Guide, “Basic Call Handling.”

For more information, see the Cisco Unified Communications Manager Features and Services Guide, Call Pickup.

For more information, see the following:

• Cisco Unified Communications Manager

Administration Guide,

Phone Configuration.

• Cisco Unified Communications Manager

System Guide,

Cisco Unified IP Phone.

Chapter

Cisco Unified IP

Private Line Automated Ringdown (PLAR)

The Cisco Unified Communications Manager administrator can configure a phone number that the Cisco Unified IP Phone dials as soon as the handset goes off hook. This can be useful for phones that are designated for calling emergency or “hotline” numbers.

Programmable Feature Buttons

The administrator can assign features, such as New Call, Call Back, and Forward All, etc. to line buttons.

Quality Reporting Tool (QRT)

Allows users to submit information about problem phone calls by pressing a button. QRT can be configured for either of two user modes, depending upon the amount of user interaction desired with QRT.

Redial Allows users to call the most recently dialed phone

number by pressing a button or the Redial softkey.

• Cisco Unified Communications Manager

Features and Services Guide

Barge and

Privacy.

For more information, see the Cisco Unified

Communications Manager Administration Guide, Directory Number Configuration.

For more information, refer to:

• Cisco Unified Communications Manager

System Guide,

• Cisco Unified Communications Manager

Administration Guide,

Cisco Unified IP Phone.

Phone Button

Template Configuration.

For more information refer to:

• Cisco Unified Communications Manager

System Guide,

• Cisco Unified Communications Manager

Features and Services Guide,

Cisco Unified IP Phone.

Quality

Report Tool.

Requires no configuration.

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Chapter

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Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

Reroute Direct Calls to Remote Destination to Enterprise Number

Reroutes a direct call to users’ mobile phone to the enterprise number (desk phone). For an incoming call to remote destination (mobile phone), only remote destination rings; desk phone does not ring. When the call is answered on their mobile phone, the desk phone displays a Remote In Use message. During these calls, users can make use of various features of their mobile phone.

Remote Port Configuration

Allows the administrator to configure the speed and duplex function of the phone Ethernet ports remotely by using Cisco Unified CM Administration. This enhances the performance for large deployments with specific port settings.

Note If the ports are configured for Remote Port

Configuration in Cisco Unified CM, the data cannot be changed on the phone.

Ring Tone Setting Identifies ring type used for a line when a phone

has another active call.

Secure Conference • Allows secure phones to place conference

calls using a secured conference bridge.

• As new participants are added by using

Confrn, Join, cBarge, Barge softkeys or MeetMe conferencing, the secure call icon displays as long as all participants use secure phones.

• The Conference List displays the security level

of each conference participant. Initiators can remove non-secure participants from the Conference List. (Non-initiators can add or remove conference participants if the Advanced Adhoc Conference Enabled parameter is set.)

For more information, see the Cisco Unified

Communications Manager Features and Services Guide, Cisco Unified Mobility.

To configure the parameter in the Cisco Unified CM Administration application, choose Device > Phone, select the appropriate IP phone, and scroll to the Product Specific Configuration Layout pane (Switch Port Remote Configuration or PC Port Remote Configuration).

To configure the setting on multiple phones simultaneously, configure the remote configuration in either Enterprise Phone Configuration (System > Enterprise Phone Configuration) or Common Phone Profile Configuration (Device > Device Settings > Common Phone Profile.  (Switch Port Remote Configuration or PC Port Remote Configuration)

For more information, see the following:

• Cisco Unified Communications Manager

Administration Guide,

Configuration.

• “Creating Custom Phone Rings” section

on page 6-2.

For more information about security, see the

“Overview of Supported Security Features” section on page 1-16.

For additional information, see the following:

• Cisco Unified Communications Manager

System Guide, “Conference Bridges.”

• Cisco Unified Communications Manager

Administration Guide, “

Bridge Configuration”.

• Cisco Unified Communications Manager

Security Guide.

Directory Number

Conference

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Telephony Features Available for the Cisco Unified IP Phone

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

Services URL button Allows users to access services from a

programmable button rather than by using the Services menu on a phone.

Services Allows you to use the Cisco Unified IP Phone

Services Configuration menu in Cisco Unified Communications Manager Administration to define and maintain the list of phone services to which users can subscribe.

Shared line Allows a user to have multiple phones that share

the same phone number or allows a user to share a phone number with a coworker.

Monitoring and Recording

Allows a supervisor to silently monitor an active call. The supervisor cannot be heard by either party on the call. The user might hear a monitoring audible alert tone during a call when it is being monitored.

For more information, see the following:

• Cisco Unified Communications Manager

Administration Guide,

Phone Configuration.

• Cisco Unified Communications Manager

System Guide,

Cisco Unified IP Phone

Services.

For more information refer to:

• Cisco Unified Communications Manager

Administration Guide,

Phone Configuration.

• Cisco Unified Communications Manager

System Guide,

Cisco Unified IP Phone

Services.

For more information, see the Cisco Unified Communications Manager System Guide,

Understanding Directory Numbers.

For more information, see the Cisco Unified

Communications Manager Features and Services Guide, Monitoring and Recording.

Chapter

Cisco Unified IP

Note When an active call is being monitored or

Speed-dialing Dials a specified number that has been previously

stored.

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5-14

For more information, see the following:

• Cisco Unified Communications Manager

Administration Guide,

Cisco Unified IP

Phone Configuration.

• Cisco Unified Communications Manager

System Guide,

Cisco Unified IP Phone.

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Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

Time-of-Day Routing Restricts access to specified telephony features by

time period.

Time Zone Update Updates the Cisco Unified IP Phone with time zone

changes.

Transfer Allows users to redirect connected calls from their

phones to another number.

Transfer - Direct Transfer

Transfer—The first invocation of Transfer will always initiate a new call by using the same directory number, after putting the active call on hold.

Direct Transfer—This transfer joins two established calls (call is in hold or in connected state) into one call and drops the feature initiator from the call. Direct Transfer does not initiate a consultation call and does not put the active call on hold.

Voice messaging system

Enables callers to leave messages if calls are unanswered.

For more information refer to:

• Cisco Unified Communications Manager

Administration Guide,

Configuration.

• Cisco Unified Communications Manager

System Guide,

Time-of-Day Routing.

For more information, see the Cisco Unified

Communications Manager Administration Guide, Date/Time Group Configuration.

Direct Transfer Policy” section on page 5-15.

For more information, see the Cisco Unified Communications Manager System Guide,

Understanding Directory Numbers.

For more information, see the following:

• Cisco Unified Communications Manager

Administration Guide,

Port Configuration.

• Cisco Unified Communications Manager

System Guide,

Voice Mail Connectivity to

Cisco Unified Communications Manager.

Time Period

Cisco Voice-Mail

Join and Direct Transfer Policy

Some JTAPI/TAPI applications are not compatible with the Join and Direct Transfer feature implementation on the Cisco Unified IP Phone 6921, 6941, 6945, and 6961. In order for these applications to control and monitor these phones, you must configure the Join and Direct Transfer Policy to disable join and direct transfer on the same line or possibly across lines. You can configure the Join and Direct Transfer Policy for the following:

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Configuring Corporate and Personal Directories

• To configure the policy for all phones on the system, choose System > Enterprise Phone

Configurations from Cisco

• To configure the policy to a group of phones, choose Device > Device Settings > Common Phone

Profile from Cisco

• To configure the policy on an individual phone, configure the Join and Direct Transfer Policy in the

Phone Configuration for the specific phone.

Because this parameter can be configured in three different windows, the setting that takes precedence is determined in the following order:

1. Device Configuration window settings

2. Common Phone Profile window settings

3. Enterprise Phone Configuration window settings.

When you change the setting of the Join and Direct Transfer Policy Parameter, you must check the “Override Common Settings” box for the setting to take effect. The default policy is to have Same line, across line enabled for join and direct transfer.

To determine the proper setting for this parameter, refer to the documentation of the JTAPI/TAPI application.

Chapter

Unified Communications Manager Administration.

Configuring Corporate and Personal Directories

The Contact button on the Cisco Unified IP Phone 6921, 6941, and 6961 gives users access to several directories. These directories can include:

• Corporate Directory—Allows a user to look up phone numbers for co-workers.

To support this feature, you must configure corporate directories. See the “Configuring Corporate

Directories” section on page 5-16 for more information.

• Personal Directory—Allows a user to store a set of personal numbers.

To support this feature, you must provide the user with software to configure the personal directory. See the

Configuring Corporate Directories

Cisco Unified Communications Manager uses a Lightweight Directory Access Protocol (LDAP) directory to store authentication and authorization information about users of Cisco Unified Communications Manager applications that interface with Cisco Unified Communications Manager. Authentication establishes the users’ rights to access the system. Authorization identifies the telephony resources that a user is permitted to use, such as a specific phone extension.

For more information, go to Understanding Directory Numbers” in the Cisco Unified Communications Manager System Guide.

After completing the LDAP directory configuration, users can use the Corporate Directory service on their Cisco Unified IP Phone 6921, 6941, and 6961 to look up users in the corporate directory.

“Configuring Personal Directory” section on page 5-16 for more information.

Configuring Personal Directory

Personal Directory consists of the following features:

Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

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Cisco 6941 - Unified IP Phone Slimline VoIP, 6921, 6945, 6961 Administration Manual

Specifications and Main Features

Frequently Asked Questions

User Manual