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© 2012 CoreBTS
CUCM Version 8.5 794x796x Apr2012
SSeettttiinngg UUpp VVooiiccee MMaaiill
You must set up your voicemail before you will
be able to listen to NEW messages.
Follow these steps to set up your Voicemail:
1. Press the Messages button.
2. When prompted, enter the default password:
____________________, #
3. You will be guided through the mailbox set up.
Complete the requests until you hear that you
have successfully completed enrollment.
VVooiiccee MMaaiill CCoommmmaannddss
During the Message After the Message
1 Restart Message
1 Replay
2 Save
2 Save
3 Delete
3 Delete
4 Slow playback
4 Reply
5
5 Forward
6 Fast playback
6
7 Rewind message
7 Rewind
8 Pause/Resume
8
9 Fast-forward
9 Message
properties
# Fast-forward
# Save as is
## Skip message,
save as is
SShhoorrtt CCuuttss AAfftteerr LLoogg--IInn
41 Change greetings
412 Turn on/off alternate greeting
423 Choose full or brief menus
431 Change phone password
432 Change recorded name
Press # during a co-workers mailbox greeting to
bypass the greeting and get to the tone to record a
message.
DDiiaalliinngg DDiirreeccttllyy iinnttoo VVooiicceemmaaiill
Dial * plus any office extension to leave a message
in a co-workers mailbox, without calling their
telephone. This works while performing a transfer
to voicemail as well.
FFoorrwwaarrdd CCaallllss ttoo VVooiicceemmaaiill
1. Press the CFwdALL soft key.
2. Press the Messages key. All incoming calls
will now go to Voicemail.
3. To cancel, press the CFwdALL soft key again.
EExxtteerrnnaall AAcccceessss ttoo VVooiiccee MMaaiill
You can access voicemail from outside the
office by dialing: ________________
Follow the login process:
1. Upon hearing the automated attendant,
press the ‘*’ key.
2. Enter your extension, # and password, #
when prompted to login.
UUnniiffiieedd MMeessssaaggiinngg
For the traveling employee, the ability to utilize
their Outlook account to retrieve both email
and voicemail is a time saver. Each employee
will have two methods to retrieve voice mail;
either through the phone or through email on
their smart phone or computer. If one retrieves
the voicemail from the phone and deletes it,
the voicemail is in the deleted items folder in
Outlook. If one uses the computer or smart
phone for retrieval direct from Outlook, the
phone message waiting light is turned off once
the voice mail is listened to.
UUsseerr WWeebb PPaaggee
Users have access to a web page to change
functions like call forwarding or building a
personal speed dial list. Login by going to the
following URL:
https://________________________________
Log in using the same ID and password that you
use to log into your computer each day.
SSeettttiinngg UUpp SSppeeeedd DDiiaallss
After logging in to the webpage listed above:
1. Choose Device from the User Options menu.
2. In the Name drop down menu, choose the
device for which you wish to add speed dials.
3. Click Speed Dials.
4. Type the desired information exactly as you
would dial it including a 9 to access an
outside line.
5. Click Save.
UUssiinngg aa SSppeeeedd DDiiaall
1. With the phone ON HOOK, press the desired
speed dial position.
2. Press the AbbrDial soft key.
PPhhoonnee aanndd VVooiicceemmaaiill
QQuuiicckk RReeffeerreennccee GGuuiiddee
Cisco Unified IP Phone Model 6921G
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© 2012 CoreBTS
CUCM Version 8.5 794x796x Apr2012
1
Light
Voicemail message waiting
indicator
2
Phone
Display
Displays features such as the
time, date, your phone
number, caller ID, line/call
status and soft key tabs
3
Soft Keys
Select any of the functions
displayed
4
Transfer
Button
Transfers a call
5
Conference
Button
Creates a multi-party /
conference call
6
Hold Button
Places a call on hold
7
Navigation
Bar
Scroll through menus and
highlighted items
8
Line Buttons
Opens a new line, answers a
ringing call or ends an active
call. Can be set as speed dials
or busy lamp fields.
9
Headset
Button
Toggles the headset on / off
10
Speaker
Button
Toggles the speaker on / off
11
Dial Pad
Dial numbers, enter letters
12
Mute Button
Toggles the mute on / off
13
Volume
Button
Increases/decreases volume
of ringer, handset, headset or
speaker phone
14
Messages
Button
Provides access to the
voicemail system
15
Applications
Button
Provides access to call history;
user preferences; phone
setting
16
Contacts
Button
Provides access to phone
directories
17
Handset
Phone handset
PPhhoonnee IIccoonnss
Call Forward
Call on Hold
Connected Call
Off-Hook
On-Hook
Incoming Call
Line in Use
Incoming Call (flashing amber)
Line is Active (steady green)
Call on Hold (flashing green)
Line in Use (steady red)
HHoolldd//RReessuumme
e
1. Press the Hold button
to place a call on hold. The held call
shows the hold icon and the line button
will flash green.
2. To resume a call from hold press the
Hold button.
TTrraannssffeer
r
1. During a call, press the
Transfer button. This puts the call on hold
and gives you dial tone.
2. Dial the number or office extension to which
you want to transfer the call.
3. When it rings on the other end, press
Transfer again. Or, when the party answers,
announce the call and then press Transfer.
NOTE: If the party refuses the call, press the
End Call soft key and then the flashing line
button to return to the original call.
HHaannddlliinngg MMuullttiippllee CCaallllss
Taking a Second Inbound Call
When you are on one call and second call
rings, you will hear an audible notification, see
the caller ID on the phone screen and see the
line button for the incoming call flash amber.
To accept the call, press the flashing line
button. Your original caller will be put on hold
automatically and that line will flash green.
Placing a Second Outbound Call
To place a call on hold and make an outbound
call:
1. Press the Hold button to place the first
call on hold.
2. Press the New Call soft key and dial the
second number.
CCoonnffeerreennccee CCaallllss
1. With a caller on the line,
press the Conference
button.
2. Dial the desired number or extension
3. After the called party answers, press the
Conference button again. All parties will be
on the call. Repeat these steps until all
parties are conference in.
JJooiinniinngg TTwwoo CCaalllls
s
The Join soft key allows a user to connect two
separate calls on the phone into a conference
call.
1. Press the Join soft key.
CCaallll PPaarrkk
Park a call feature allows you to park a call so that
someone else can retrieve it from another Cisco
phone (e.g. a phone at a co-workers desk or in a
conference room).
1. With a caller on the line, press the Park soft key.
2. Note the extension displayed on your screen.
3. To pick up a parked call, dial the extension
where the call was parked.
DDiivveerrttiinngg aa CCaallll ttoo VVooiicceemmaaiill
Divert allows you to send an incoming call directly
to voicemail on demand.
1. When a call is ringing on your phone, press the
Divert softkey.
CCaallll FFoorrwwaarrdd
1. With the handset down, press the Fwd All
soft key. You should hear two beeps.
2. Enter the number to which you want to
forward all of your calls, or press the
Messages button if voicemail is the target
3. To cancel call forwarding, press the Fwd OFF
soft key.
DDoo NNoott DDiissttuurrbb
The DND feature simply silences the ringer on the
telephone. If seated in front of the phone, the user
can still see the caller ID but will hear a soft beep
rather than a ring.
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