Cisco Systems 6921 User Manual

Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

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Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 527-0883

Common Phone Tasks

Softkeys

Place a call Go off-hook before or

Redial a number Press Redial.

Switch to handset during a call

Switch to speaker or headset during a call

Mute and un-mute a call

View call history Press > Call

Hold and resume a call

Transfer a call to new number

Place an intercom call

Start a standard conference call

Silence the ring for an incoming call

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after dialing a number.

Pick up the handset.

Press or , then hang up the handset.

Press .

History.

Press , to hold. Press Resume to resume the held call.

Press , enter the number, then press it again.

Press the Intercom button, then enter a number if necessary. Speak after you hear the tone.

Press , dial the participant, then press it again.

Press the Vo lu me button down once.

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Cisco Unified IP Phone 6921, 6941, and 6961 for Cisco Unified Communications Manager 7.1 (SCCP)

Softkeys

Phone Screen Icons

Buttons

Common Phone Tasks

All Calls Lists all missed, placed, and

Answer Answer a call.

Apply Confirm a ringtone selection.

Call Initiate a call.

Callback Receive notification when a busy

Cancel Cancel an action or exit a screen

Clear Clear all values.

Delete Delete an entry from Call History.

Del Call Delete a call from Call History.

Details Opens the Details for a multiparty

Dial Dial a selected number.

Divert Send or redirect a call to voicemail

Edit Modify a name or email address.

EditDial Modify a number.

Exit Return to the previous screen.

Fwd All/Fwd OFF

GPickup Answer a call that is ringing in

Log Out Sign out of Personal Directory.

Meet Me Host a Meet Me conference call.

Missed Open the record of missed calls.

more Display additional softkeys.

received calls.

extension becomes available.

without applying changes.

call in the Missed, Placed, and Received Call records.

or to a predetermined phone number.

Setup/cancel call forwarding.

another group or on another line.

New Call Make a new call.

OK Confirm a selection.

OPickup Answer a call that is ringing in an

associated group.

Park Store a call.

Play Play ringtone.

PickUp Answer a call that is ringing on

another phone in your group.

Redial Redial the most recently dialed

number.

Remove Remove a conference participant

or an entry.

Resume Resume a call on hold.

Save Save the chosen settings.

Search Search for a directory listing.

Select Select the highlighted option.

Set Set a ringtone.

Submit Enter user information.

Swap Toggle between two existing calls.

Update Update an entry in Personal

Directory.

>> Move through entered characters.

Backspace to delete characters.

Back.

Phone Screen Icons

Off-hook

On-hook

Connected call

Incoming call

Missed call

Received call

Placed call

Call on hold

Feature Icons

(If available on your phone)

Message waiting

Shared line in use

Speed dial line

Line Status indicator–monitored line is in-use

Line Status indicator–monitored line is idle

Line Status indicator–monitored line is ringing (Call Pickup only)

Line Status indicator-monitored line is in do not disturb (DND)

Idle intercom line

Buttons

Applications

Contacts

Messages

Tra nsfer

Hold

Conference

Vol ume

Speakerphone

Mute

Headset

Navigation bar and Select button

For the Cisco Unified IP Phone Quick Start Guides, go to this URL:

http://www.cisco.com/en/US/products/ps10326/ products_user_guide_list.html

One-way intercom call (whisper)

Two-way intercom call (connected)

Your Phone 1

Cisco Unified IP Phone 6921 1

Phone Connections 1 Buttons and Hardware 3 Phone Screen 5 Footstand 5

Higher Viewing Angle 7 Lower Viewing Angle 8

Handset Rest 9

Cisco Unified IP Phone 6941 10

Phone Connections 10 Buttons and Hardware 12 Phone Screen 15 Footstand 15

Higher Viewing Angle 17 Lower Viewing Angle 18

Handset Rest 19

Cisco Unified IP Phone 6961 20

Phone Connections 20 Buttons and Hardware 22 Phone Screen 24 Footstand 24

Higher Viewing Angle 26 Lower Viewing Angle 27

Handset Rest 28

Applications 29

Phone Applications 29

Call History 29

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View Call History 30 View Call Record Details 30 Filter Call History 30 Dial From Call History 30 Clear Call History 31 Delete Call Record From Call History 31

Preferences 32

Ring Tones 32 Contrast 32

Services 33

Access Services 33

Phone Information 33

View Phone Information 33

Administrator Settings 34

Contacts 35

Phone Contacts 35

Corporate Directory 35

Search for and Dial a Contact 35 Search for and Dial a Contact While on a Call 36

Personal Directory 36

Personal Directory Options 37 Fast-Dial Codes with Personal Directory 39

Messages 40

Voice Messages 40

Personalize Your Voicemail 40 Check for Voice Messages 40 Listen to Voice Messages 41

Calling Features 42

Feature Buttons and Softkeys 42 Auto Answer 43

Auto Answer with Your Headset 43 Auto Answer with Your Speakerphone 43

Call Back 43

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Set up a Call Back Notification 44

Call Forward All 44

Forward Calls on a Primary Line 45

Call Park 45

Park and Retrieve a Call Using Park 46 Park and Retrieve a Call Using Assisted Directed Call Park 46 Park and Retrieve a Call Using Manual Directed Call Park 46

Call Pickup 47

Answer a Call Using Pickup 47 Answer a Call Using Group Pickup and a Group Pickup Number 47 Answer a Call Using Group Pickup and a Phone Number 48 Answer a Call Using Other Pickup 48

Call Waiting 48

Respond to a Call Waiting Notification 48

Codes 49

Place a Call Using a Client Matter Code 49 Place a Call Using a Forced Authorization Code 49

Conference 49

Add Another Party to Your Call to Create a Conference 50 Combine Calls Across Lines to Create a Conference 50 Swap Between Calls Before Completing a Conference 50 End a Conference 50 View Conference Participants 50 Remove Conference Participants 50

Divert 51

Divert a Call 51

Do Not Disturb 51

Turn DND On and Off 51

Extension Mobility 52

Enable Extension Mobility 52

Fast Dial 52

Place a Call with a Fast-Dial Button 52

Hold 53

Hold and Resume a Call 53

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Swap Between Held and Active Calls on Multiple Lines 53 Put a Call on Hold by Answering a New Call on Another Line 53 Determine if a Shared Line is on Hold 53

Hold Reversion 53

Respond to a Hold Reversion Notification 54

Hunt Groups 54

Intercom 54

Place an Intercom Call 54 Receive an Intercom Call 55

Line Status 55

Line Status Indicators 55

Malicious Call Identification 56

Trace a Suspicious Call 56

Meet Me 56

Host a Meet-Me Conference 56 Join a Meet-Me Conference 56

Mobile Connect 57

Turn On or Off Mobile Connect to All Your Remote Destinations From Your Desk Phone 57 Switch an In-Progress Call on Your Desk Phone to a Mobile Phone 57 Switch an In-Progress Call From a Mobile Phone to Your Desk Phone 58

Mute 58

Mute Your Phone 58

On-hook Dialing 58

Dial a Number On-hook 58

Privacy 58

Enable Privacy on a Shared Line 59

Quality Reporting Tool 59

Report Problems on Your Phone 59

Redial 59

Redial a Number 59

Shared Lines 60 Speed Dial 60

Place a Call with a Speed-Dial Button 61

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Place a Call with a Speed-Dial Code 61

Transfer 61

Transfer a Call to Another Number 61 Use Direct Transfer to Connect Calls Across Lines 62 Swap Between Calls Before Completing a Transfer 62

Web Dialer 62

Use Web Dialer with Cisco Directory 62 Use Web Dialer with Another Online Corporate Directory 62 Set Up, View, or Change Web Dialer Preferences 63 Sign Out of Web Dialer 63

User Options 64

User Options Web Pages 64

Device 65

Select a Device From the User Options Web Pages 65 Customize Do Not Disturb Options 65 Line Settings 66

Set Up Call Forwarding Per Line 66 Change the Voice Message Indicator Setting Per Line 66 Change the Audible Voice Message Indicator Setting Per Line 67 Change the Ring Settings Per Line 67 Change or Create a Line Text Label for Your Phone Display 67

Speed Dial on the Web 68

Set Up Speed-Dial Buttons 68 Set Up Speed-Dial Codes 68

Phone Services 68

Subscribe to a Service 69 Search for Services 69 Change or End Services 69 Change a Service Name 70 Add a Service to an Available Programmable Feature Button 70

User Settings 70

Change Your Browser Password 70 Change Your PIN 71

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Change the Language for Your User Options Web Pages 71

Change the Language for Your Phone Display 71 Directory 71 Personal Address Book 72

Add a New PAB Entry 72

Search for a PAB Entry 72

Edit a PAB Entry 72

Delete a PAB Entry 72

Assign a Feature Button for Personal Address Book 72 Fast Dials 73

Assign a Feature Button for Fast Dial 73

Assign a Fast Dial Code to a PAB Entry 73

Assign a Fast Dial Code to a Phone Number Without Using a PAB Entry 74

Search for a Fast Dial Entry 74

Edit a Fast Dial Phone Number 74

Delete a PAB Entry 74 Mobility Settings 75

Add a New Remote Destination 75

Create an Access List 76 Plugins 76

Access Plugins 76

FAQs and Troubleshooting 77

Frequently Asked Questions 77

Troubleshooting Tips 77

Conference 77

Personal Directory 78

Shared Lines 78

User Options 79

Product Safety, Security, Accessibility, and Related Information 80

Safety and Performance Information 80

Power Outage 80

External Devices 80 Cisco Product Security 81

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Accessibility Features 81

Hearing Impaired Accessibility Features 81 Vision Impaired and Blind Accessibility Features 85 Mobility Impaired Accessibility Features 87

Additional Information 90

Warranty 91

Cisco One-Year Limited Hardware Warranty Terms 91

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Your Phone

Cisco Unified IP Phone 6921

The Cisco Unified IP Phone 6921 provides these features:

• Phone connections

• Buttons and hardware

• Phone screen

• Footstand

• Handset rest

Phone Connections

For your phone to work, it must be connected to the corporate IP telephony network. Your system administrator can help you connect your phone.

Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 1

DC adaptor port (DC48V).

AC-to-DC power supply (optional).

AC power wall plug (optional).

Network port (10/100 SW)

connection. IEEE 802.3af power enabled.

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Access port (10/100 PC) connection.

Handset connection.

Analog headset connection (optional).

Buttons and Hardware

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Your Phone

Handset light strip Indicates an incoming call (flashing red) or new voice message (steady

red).

Phone screen Shows information about your phone such as directory number, active

call and line status, softkey options, speed dials, placed calls, and phone menu listings.

Softkey buttons Depending on how your system administrator sets up the phone,

enable softkey options displayed on your phone screen.

Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 3

Transfer button Transfer s a c a l l.

Conference button Creates a conference call.

Hold button Places an active call on hold.

Navigation bar and

Select button

Line 1 and Line 2

buttons

Headset button Toggles the headset on or off. When the headset is on, the button is lit.

Speakerphone button Toggles the speakerphone on or off. When the speakerphone is on, the

The Navigation bar allows you to scroll through menus and highlight items. When phone is on-hook, displays phone numbers from your Placed Call listing (up arrow) or your speed dials (down arrow).

The Select button (in the middle of the Navigation bar) allows you to select a highlighted item.

Line 1 selects the primary phone line.

Depending on how your system administrator sets up the phone, Line 2 may provide access to:

• Secondary phone line

• Speed-dial number (speed-dial button)

• Web-based service (for example, a Personal Address Book button)

Buttons illuminate to indicate status:

• Green, steady—Active call

• Green, flashing—Held call

• Amber, flashing—Incoming call or reverting call

• Red, steady—Remote line in use (shared line)

• Red, flashing—Remote line on hold

button is lit.

Keypad Allows you to dial phone numbers, enter letters, and select menu items

(by entering the item number).

Mute button Toggles the microphone on or off. When the microphone is muted, the

button is lit.

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Volume button Controls the handset, headset, and speakerphone volume (off-hook)

and the ringer volume (on-hook).

Messages button Auto-dials your voicemail system (varies by system).

Applications button Opens/closes the Applications menu. Use it to access call history, user

preferences, phone settings, and phone model information.

Contacts button Opens/closes the Directories menu. Use it to access personal and

corporate directories.

Handset Phone handset.

Phone Screen

Your Phone

Header Displays date, time, and directory number.

Line details and other phone

information

Softkey labels Display softkeys for available features or actions.

During a call, displays details for the active line. If not on a call, displays line text label and other information such as placed calls, speed dials, and phone menu listings.

Footstand

If your phone is placed on a table or desk, the footstand can be connected to the back of the phone for a higher or lower viewing angle, depending on your preference.

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CISCO

Footstand slots for a higher viewing angle

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Footstand slots for a lower viewing angle

Higher Viewing Angle

Your Phone

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Lower Viewing Angle

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Your Phone

Handset Rest

Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you might need to adjust the handset rest to ensure that the receiver will not slip out of the cradle.

Remove the handset from the cradle and pull the plastic tab from the handset rest.

Rotate the tab 180 degrees.

Hold the tab between two fingers, with the corner notches facing you. Make sure the tab lines

up evenly with the slot in the handset cradle.

Press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return

the handset to the handset rest.

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