Cisco Systems 68612057 Users manual
REVIEW DRAFT - CISCO CONFIDENTIAL
Cisco IP Phone 6800 Series Multiplatform Phones User Guide
First Published: 2018-06-27
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of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.
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the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference
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encouraged to try to correct the interference by using one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
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CONTENTS
CHAPTER 1
Your Phone 1
The Cisco IP Phone 6800 Series Multiplatform Phones 1
Feature Support 2
New and Changed Features 3
New and Changed for Firmware Release 11.2(4) 3
New and Changed for Firmware Release 11.2(3)SR1 4
New and Changed for Firmware Release 11.2(3) 4
New and Changed for Firmware Release 11.2(2) 4
New and Changed for Firmware Release 11.2(1) 5
New and Changed for Firmware Release 11.1(2) 6
New and Changed for Firmware Release 11.1(1) 6
Phone Setup 7
Connect to the Network 7
Set a Password on Initial Phone Boot Up 7
Sign into Your Extension from Another Phone (Extension Mobility) 7
Sign out of Your Extension from Another Phone 8
Sign in to a Phone as a Guest 8
Sign Out of a Phone as a Guest 8
Set the Profile Rule on the Phone 9
Coworker Line Status 9
Activate or Deactivate Monitoring of the BLF List 10
Configure Monitoring of an Individual Line 11
Remove the Feature Configured on a Line Key 12
Phone Web Page 12
Speed-Dial Numbers 13
Phone Hardware and Buttons 14
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Cisco IP Phone 6821 Multiplatform Phones Buttons and Hardware 14
Cisco IP Phone 6841, 6851, and 6861 Multiplatform Phones Buttons and Hardware 16
Navigation 17
Softkey, Line, and Feature Buttons 17
Phone Screen Features 18
Clean the Phone Screen 19
Differences Between Phone Calls and Lines 19
Energy Savings 19
Additional Help and Information 20
Accessibility Features 20
Cisco IP Phone 6821 Multiplatform Phones Hearing-Impaired Accessibility Features 20
Cisco IP Phone 6841, 6851, and 6861 Hearing-Impaired Accessibility Features 22
Cisco IP Phone 6821 Multiplatform Phones Vision-Impaired and Blind Accessibility Features
24
Cisco IP Phone 6841, 6851, and 6861 Vision-Impaired and Blind Accessibility Features 26
Cisco IP Phone 6821 Multiplatform Phones Mobility-Impaired Accessibility Features 29
Cisco IP Phone 6841, 6851, and 6861 Mobility-Impaired Accessibility Features 30
Third-Party Accessibility Applications 32
Troubleshooting 32
Find Information About Your Phone 32
View the Customization State on the Phone 33
View the Network Status 33
View the Phone Status 34
View the Status Messages on the Phone 34
View the Line Status 35
View 802.1X Transaction Status 35
View the Reboot History 35
Report All Phone Issues 35
View Wi-Fi Status Messages on the Phone 36
Factory Reset the Phone from Phone Web Page 36
Identify Phone Issues with a URL in the Phone Web Page 37
Lost Phone Connectivity 37
Cisco One-Year Limited Hardware Warranty Terms 37
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Contents
CHAPTER 2
Calls 39
Make Calls 39
Make a Call 39
Make a Call with the Speakerphone 40
Make a Call with a Headset 40
Redial a Number 40
Make an Emergency Call 40
Speed Dial 41
Assign a Speed-Dial Code from the Phone Screen 41
Make a Call with a Speed-Dial Code 42
Configure a Speed Dial on a Line Key 42
Remove a Speed Dial from a Line Key 42
Use the Line in Focus for Speed-Dial Calls 43
Use the Line in Focus to Check Speed-Dial Calls 43
Dial an International Number 43
Secure Calls 44
Answer Calls 44
Answer a Call 44
Answer Call Waiting 44
Decline a Call 44
Silence an Incoming Call 45
Turn On Do Not Disturb 45
Turn On or Turn Off DND Using a Star Code 46
Answer a Coworker's Phone (Call Pickup) 46
Answer a Call Within Your Group (Pickup) 46
Mute Your Call 46
Hold Calls 47
Put a Call on Hold 47
Answer a Call Left on Hold for Too Long 47
Swap Between Active and Held Calls 47
Call Park 48
Place a Call on Hold with Call Park 48
Retrieve a Call on Hold with Call Park 48
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Forward Calls 49
Forward a Call in Specific Situations with the Phone Web Page 49
Transfer Calls 50
Transfer a Call to Another Person 50
Consult Before You Complete a Transfer 51
Conference Calls and Meetings 51
Add Another Person to a Call 51
Conference with a Star Code 51
Page a Group of Phones (Multicast Paging) 52
Multiple Lines 52
Answer the Oldest Call First 52
View All Calls on Your Phone 52
Shared Lines 53
CHAPTER 3
Add Yourself to a Call on a Shared Line 53
Record a Call 53
Call Center Features 54
Sign In as a Call Center Agent 54
Sign Out as a Call Center Agent 54
Change Your Status as a Call Center Agent 54
Accept a Call Center Call 55
Hold an Agent Call 55
Set a Disposition Code While on a Call Center Call 55
Trace a Call 56
Escalate a Call to a Supervisor 56
Contacts 57
Search for a Contact in Multiple Directories 57
Corporate Directory 58
Dial a Contact in the Corporate Directory 58
Broadsoft Directory 59
Search for a Contact in Your BroadSoft Directory 59
Edit Your Contact Type in Your Broadsoft Directory 59
Edit Your BroadSoft Directory Name 60
Edit the Server Name of Your BroadSoft Directory 60
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Edit User ID of Your BroadSoft Directory 61
Edit Your BroadSoft Directory Password 61
LDAP Directory 62
Search for a Contact in Your LDAP Directory 62
Instant Message and Presence Contacts 62
Presence 62
Make a Call to an IM and Presence Contact 63
Change Your Presence State 63
Personal Address Book 64
Add a New Contact to Your Personal Address Book 64
Add a New Contact to Your Personal Address Book with Phone Web Page 64
Search for a Contact in Your Personal Address Book 64
Call a Contact in Your Personal Address Book 65
Contents
CHAPTER 4
CHAPTER 5
Edit a Contact in Your Personal Address Book 65
Remove a Contact from Your Personal Address Book 65
Reverse Name Lookup for Incoming and Outgoing Calls 66
Recent Calls 67
Recent Calls List 67
View Your Recent Calls 67
View Calls Logs from BroadWorks XSI Server 68
Return a Recent Call 68
Clear the Recent Calls List 69
Create a Contact from a Recents Record 69
Delete a Call Record 70
Delete All Call Records 70
Voicemail 71
Your Voicemail Account 71
Set up Voicemail on Your Phone 71
Check for New Voice Messages 72
Access Voicemail 72
Access Audio Voicemail 72
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CHAPTER 6
Settings 73
Settings Overview 73
User Preferences Menu 73
Call Preferences 73
Forward Calls in Specific Situations from Your Phone 73
Set up Voicemail on Your Phone 74
Block Caller ID 74
Block an Anonymous Call 75
Turn on Do Not Disturb for a Specific Line 75
Control the Call Waiting Tone 76
Secure a Call 76
Set Up an Auto Answer Page 76
Enable the Missed Call Shortcut 77
Add Multiple Locations for a BroadWorks XSI User 77
Audio Preferences 77
Specify an Audio Device for a Call 78
Change the Ringtone 78
Screen Preferences 78
Change the Screen Saver 78
Set the Backlight Timer 79
Adjust the Phone Screen Contrast 79
Set the Phone Wallpaper 79
Attendant Console Preferences 80
Change the Display Mode 80
Wi-Fi Settings 80
Turn the Wi-Fi On or Off from Your phone 80
Turn the Wi-Fi On or Off from the Phone Web Page 81
Connect the Phone to a Wi-Fi Manually 81
Connect Your Phone to a Wireless Network with WPS 82
Set Up a Wi-Fi Profile from the Phone 82
Set Up a Wi-Fi Profile from the Phone Web Page 84
Delete a Wi-Fi Profile 85
Change the Order of a Wi-Fi Profile 85
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Scan and Save a Wi-Fi Network 85
View the Wi-Fi Status 87
View Wi-Fi Status Messages on the Phone 88
Device Administration Settings 89
Change the Time Format 89
Change the Date Format 89
Set Language 89
Set up Power Save 90
Set Password 90
Set up the Profile Account 91
Phone Web Page Preferences 91
Assign a Ring Tone with the Phone Web Page 91
Turn on DND from the Phone Web Page 92
Contents
CHAPTER 7
Configure the Screen Saver with the Phone Web Page 92
Adjust the Backlight Timer from Phone Web Page 93
Add a Logo as a Phone Background 93
Restart Your Phone 94
Accessories 95
Supported Accessories 95
Headsets 96
Standard Headsets 96
Connect a Standard Headset 96
E-Hookswitch Headset 96
Cisco 6800 Series Key Expansion Module Setup Overview 96
Key Expansion Module Buttons and Hardware 97
Find Information about the Key Expansion Module of Your Phone 97
Adjust the Contrast of the Key Expansion Module 98
Change the Display Mode of the Key Expansion Module from the Phone 99
Wall Mount Kit 99
Wall Mount Kit Components 99
Install the Cisco IP Phone 6821 Multiplatform Phones on a Wall 100
Install a Cisco IP Phone 6841, 6851, or 6861 with the Wall Mount Kit 104
Adjust the Handset Rest 107
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CHAPTER 8
Product Safety and Security 109
Safety and Performance Information 109
Power Outage 109
External Devices 109
Ways to Provide Power to Your Phone 110
Phone Behavior During Times of Network Congestion 110
UL Warning 110
Compliance Statements 110
Compliance Statements for the European Union 110
CE Marking 110
RF Exposure Statement for the European Union 110
Compliance Statements for Canada 111
Canadian RF Exposure Statement 111
Canadian High-Power Radars Statement 112
Compliance Statements for New Zealand 112
Permit to Connect (PTC) General Warning 112
Compliance Statements for Taiwan 113
DGT Warning Statement 113
Compliance Information for Japan 113
Compliance Information for Mexico 113
FCC Compliance Statements 114
FCC Part 15.19 Statement 114
FCC Part 15.21 Statement 114
FCC RF Radiation Exposure Statement 114
FCC Receivers and Class B Digital Statement 114
Cisco Product Security Overview 114
Important Online Information 115
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CHAPTER 1
Your Phone
• The Cisco IP Phone 6800 Series Multiplatform Phones, on page 1
• New and Changed Features, on page 3
• Phone Setup, on page 7
• Sign into Your Extension from Another Phone (Extension Mobility), on page 7
• Sign in to a Phone as a Guest, on page 8
• Set the Profile Rule on the Phone, on page 9
• Coworker Line Status, on page 9
• Phone Web Page, on page 12
• Phone Hardware and Buttons, on page 14
• Energy Savings, on page 19
• Additional Help and Information, on page 20
The Cisco IP Phone 6800 Series Multiplatform Phones
The Cisco IP Phone 6800 Series Multiplatform Phones deliver easy-to-use, highly-secure voice communications.
In the following figure, the Cisco IP Phone 6821 Multiplatform Phones is on the left. The Cisco IP Phone
6841, and 6851 Multiplatform Phones look the same, and is on the right. Cisco IP Phone 6861 Multiplatform
Phones look similar to Cisco IP Phone 6841 and 6851, but with a smaller screen.
Figure 1: Cisco IP Phone 6800 Series Multiplatform Phones
Cisco IP Phone 6800 Series Multiplatform Phones User Guide
1
Feature Support
Your Phone
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Table 1: Cisco IP Phone 6800 Series Multiplatform Phones Major Features
6861685168416821Features
Screen
Grayscale, with
backlight
Grayscale, with
backlight
Grayscale, with
backlight
Grayscale, with
backlight
4442Lines
Fixed feature keys
8994
(See note below)
Not supportedNot supportedNot supportedNot supportedPower over Ethernet
(PoE)
SupportedNot supportedNot supportedNot supportedWi-Fi
SupportedSupportedNot supportedNot supportedElectronic
Hookswitch Headset
support
Note
The Cisco IP Phone 6821 Multiplatform Phones presents many features on the softkeys instead of hard keys.
Your phone must be connected to a network and configured to connect to a call control system. The phones
support many functions and features, depending on the call control system. Your phone might not have all
functions available, based on the way your administrator has set it up.
When you add features to your phone, some features require a line button. But each line button on your phone
can support only one function (a line, a speed dial, or a feature). If your phone's line buttons are already in
use, your phone won't display any additional features.
Related Topics
Feature Support
This document describes all the features that the device supports. However, not all features may be supported
with your current configuration. For information on supported features, contact your service provider or
administrator.
Find Information About Your Phone, on page 32
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Your Phone
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New and Changed Features
New and Changed for Firmware Release 11.2(4)
New or Changed SectionsRevisions
New and Changed Features
Updated the hardware information with Cisco IP
Phone 6861 Multiplatform Phones
option
Updated the accessibility features with Cisco IP Phone
6861 Multiplatform Phones
Cisco IP Phone 6861 Multiplatform Phones
Added topics about Wi-Fi feature for Cisco IP Phone
6861 Multiplatform Phones
The Cisco IP Phone 6800 Series Multiplatform
Phones, on page 1
Navigation, on page 17
Connect to the Network, on page 7Updated the network connection with the wireless
Cisco IP Phone 6841, 6851, and 6861
Hearing-Impaired Accessibility Features, on page 22
Cisco IP Phone 6841, 6851, and 6861 Vision-Impaired
and Blind Accessibility Features, on page 26
Cisco IP Phone 6841, 6851, and 6861
Mobility-Impaired Accessibility Features, on page
30
Contacts, on page 57Updated the navigation to the phone directories with
Wi-Fi Settings, on page 80
Turn the Wi-Fi On or Off from Your phone, on page
80
Turn the Wi-Fi On or Off from the Phone Web Page,
on page 81
Connect the Phone to a Wi-Fi Manually, on page 81
Connect Your Phone to a Wireless Network with
WPS, on page 82
Set Up a Wi-Fi Profile from the Phone, on page 82
Set Up a Wi-Fi Profile from the Phone Web Page ,
on page 84
Delete a Wi-Fi Profile, on page 85
Change the Order of a Wi-Fi Profile , on page 85
Scan and Save a Wi-Fi Network, on page 85
View the Wi-Fi Status, on page 87
View Wi-Fi Status Messages on the Phone, on page
36
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New and Changed for Firmware Release 11.2(3)SR1
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New or Changed SectionsRevisions
Supported Accessories, on page 95Updated the supported accessories with Cisco IP
Phone 6861 Multiplatform Phones
Wall Mount Kit, on page 99Added topics about Wall Mount Kit
Onboard Your Phone with Activation CodeRemoved the unsupported feature from this release
New and Changed for Firmware Release 11.2(3)SR1
New or Changed SectionsRevisions
Onboard Your Phone with Activation CodeAdded a new task about getting your phone onboard
with the activation code
New and Changed for Firmware Release 11.2(3)
Your Phone
New or Changed SectionsRevisions
Added a new topic replacing the Monitor Coworker's
Line topic.
Added a new task on how to hide or show the BLF
list.
Added a new task on how to monitor an individual
line.
Added a new task on how to remove the configured
feature from a line key.
Added a new task on contact search in multiple
directories.
resync profile with the SIP credentials or the login
credentials.
Coworker Line Status, on page 9
Activate or Deactivate Monitoring of the BLF List,
on page 10
Configure Monitoring of an Individual Line, on page
11
Remove the Feature Configured on a Line Key, on
page 12
Search for a Contact in Multiple Directories, on page
57
Set up the Profile Account, on page 91Updated the topic on profile account setup to support
New and Changed for Firmware Release 11.2(2)
New and Changed SectionsRevisions
Added a new topic to introduce the phone buttons and
harware of Cisco IP Phone 6821 Multiplatform Phones
Added a new topic for the hearing-impaired
accessibility features of Cisco IP Phone 6821
Multiplatform Phones
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Cisco IP Phone 6821 Multiplatform Phones Buttons
and Hardware, on page 14
Cisco IP Phone 6821 Multiplatform Phones
Hearing-Impaired Accessibility Features, on page 20
Your Phone
New and Changed for Firmware Release 11.2(1)
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New and Changed SectionsRevisions
Added a new topic for the vision-impaired and blind
accessibility features of Cisco IP Phone 6821
Multiplatform Phones
Added a new topic for the mobility-impaired
accessibility features of Cisco IP Phone 6821
Multiplatform Phones
Updated the topic with the information of Cisco IP
Phone 6821 Multiplatform Phones
buttons of Cisco IP Phone 6821 Multiplatform Phones
Cisco IP Phone 6821 Multiplatform Phones
Cisco IP Phone 6821 Multiplatform Phones
Vision-Impairedand Blind Accessibility Features, on
page 24
Cisco IP Phone 6821 Multiplatform Phones
Mobility-Impaired Accessibility Features, on page
29
The Cisco IP Phone 6800 Series Multiplatform
Phones, on page 1
Softkey, Line, and Feature Buttons, on page 17Updated the topic with the softkeys, line, and feature
Navigation, on page 17Updated the topic with the navigation information of
New and Changed for Firmware Release 11.2(1)
New or Changed SectionsRevisions
Added a new topic to support multiple locations
(anywhere) for a BroadWorks XSI user
Add Multiple Locations for a BroadWorks XSI User,
on page 77
option to support XSI call logs improvement
Added a new topic to support XSI call logs
improvement
support XSI call logs improvement.
indication for a non-selected line
Updated the topic with icons for call forwarding and
DND to support DND and call forward indication for
a non-selected line
collection on HTTP authentication challenge
support audio equalizers to customize audio for
handset and headset (acoustic audio)
View Your Recent Calls, on page 67Updated the topic with the new Display recents from
View Calls Logs from BroadWorks XSI Server, on
page 68
Return a Recent Call, on page 68Updated the topic with the new Missed softkey to
Silence an Incoming Call, on page 45Added a new topic to support DND and call forward
Forward Calls, on page 49
Turn On Do Not Disturb, on page 45
Block Caller ID , on page 74Updated the topic to support XSI caller ID blocking
Set up the Profile Account, on page 91Added a new topic to support username and password
Change the Ringtone, on page 78Updated the menu navigation for ringtone setting to
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New and Changed for Firmware Release 11.1(2)
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New or Changed SectionsRevisions
Specify an Audio Device for a Call, on page 78Added a new topic to support audio equalizers to
customize audio for handset and headset (acoustic
audio)
Change the Screen Saver, on page 78Updated the topic to support screen saver type lock
removal
New and Changed for Firmware Release 11.1(2)
Updated SectionsRevision
Make an Emergency Call, on page 40Emergency Call Support
Your Phone
Reverse Name Lookup
Add support for key expansion module
Added how to change display mode of key expansion
module, contrast of key expansion module LCD
Reverse Name Lookup for Incoming and Outgoing
Calls, on page 66
Cisco 6800 Series Key Expansion Module Setup
Overview, on page 96
Find Information about the Key Expansion Module
of Your Phone, on page 97
Configure a Speed Dial on a Line Key, on page 42
Adjust the Contrast of the Key Expansion Module ,
on page 98
Change the Display Mode of the Key Expansion
Module from the Phone, on page 99
New and Changed for Firmware Release 11.1(1)
New or Changed SectionsFeature
Call Center Features, on page 54Call Center Support
Record a Call, on page 53Call Recording
Adjust the Phone Screen Contrast, on page 79Contrast Adjustment Enhancement
Set up Power Save, on page 90Power Save Support
Presence
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Instant Message and Presence Contacts, on page 62
Change Your Presence State, on page 63
Make a Call to an IM and Presence Contact, on page
63
Your Phone
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Phone Setup
Typically, your administrator sets up your phone and connects it to the network. If your phone is not set up
and connected, contact your administrator for instructions.
Connect to the Network
You need to connect the phone to the telephone network.
• Wired connection—The phone is plugged into the network using an Ethernet cable.
• Wireless connection—The Cisco IP Phone 6861 Multiplatform Phones connect to a Wireless Access
Point using Wi-Fi. You need an SSID, security settings, username, and password to connect to the wireless
network. For more information, see Wi-Fi Settings, on page 80.
Set a Password on Initial Phone Boot Up
Phone Setup
The first time your phone boots up, you may be prompted to set a password. If you are not prompted, your
administrator has created a password for you.
Procedure
Step 1 Enter your password in the New password and Reenter new password fields.
Step 2 Press Save.
Sign into Your Extension from Another Phone (Extension Mobility)
If extension mobility is configured, you can sign into a different phone in your network and have it act the
same as your phone. After you sign in, the phone adopts your personal directory number.
Before you begin
Your administrator configures provisioning authority.
Procedure
Step 1 Press Sign in.
Step 2 Enter your username and password, then press Sign in.
The password field allows two input methods: alphanumeric and numeric. While you type in the password,
you see the Options softkey on the phone. Use this softkey to change the current password input type. Select
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Sign out of Your Extension from Another Phone
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Input all for alphanumeric input and select Input num for numeric entry. Your administrator configures the
password input method on the phone web page.
Sign out of Your Extension from Another Phone
Procedure
Press Sign out.
Sign in to a Phone as a Guest
Your phone has a guest account when your administrator enables hoteling on your phone. You can then sign
in to a different phone in your network as a guest.
Your Phone
Procedure
Step 1 Press Sign in.
Step 2 Enter your user ID and password.
The password field uses two types of input methods; alphanumeric and numeric. While you type in the
password, you see Options softkey on the phone. You can use this softkey to change the current password
input type. Select Input all for alphanumeric input and select Input num for numeric entry.
Step 3 Press Save.
Note
An administrator can set up a phone to make emergency calls. Whenever you sign in as a guest to a registered
phone, the phone transfers a request to obtain the location of the phone. The location is sent to the emergency
services when you make an emergency call.
Sign Out of a Phone as a Guest
Procedure
Step 1 Press Guest Out.
Step 2 Press Sign Out.
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Your Phone
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Set the Profile Rule on the Phone
Procedure
Step 1 Press Applications .
Step 2 Select Device administration > Profile rule.
Step 3 Press Resync.
Coworker Line Status
You can set up line keys on your phone to monitor coworkers' lines. This feature is useful if you routinely
handle calls for colleagues and need to see if they are available to answer calls. The monitoring line keys
function as Busy Lamp Field (BLF) keys. A BLF is an LED that changes color to indicate the status of the
monitored line.
Set the Profile Rule on the Phone
The following table describes the LED status:
Table 2: BLF Key LED Status
MeaningLED Color
The monitored line is available.Green
The monitored line is busy.Red
The monitored line is ringing.Blinking red
Error in BLF key configuration.Amber
Your administrator performs the necessary setup on the server and for the phone to allow you to monitor the
desired lines.
You can configure monitoring on your phone in two ways:
• You can configure monitoring of an individual user's line.
• If your administrator has set up a BLF list for you, you can activate or deactivate monitoring of the entire
list. The BLF list is the list of users whose lines you can monitor. The phone monitors each user on a
separate line key. The phone assigns available line keys for monitoring, automatically.
With the appropriate configuration, you can use the BLF keys to call the monitored line (speed dial), and to
answer incoming calls to the monitored line (call pickup).
When the configuration is complete, the icon in the BLF key label indicates the combination of features
configured on the key:
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Activate or Deactivate Monitoring of the BLF List
Table 3: Busy Lamp Field Icons
Your Phone
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BLF
BLF and
Speed Dial
BLF and
Call
BLF and Call
Pickup
BLF, Speed Dial,
and Call Pickup
Park
Idle
Alerting
In use
Call
parked
----
Error
Activate or Deactivate Monitoring of the BLF List
If your administrator has configured a Busy Lamp Field (BLF) list for you, you can activate or deactivate
monitoring of the entire BLF list. The phone monitors each user on a separate line key. When you activate
monitoring, the phone assigns available line keys in sequence to monitor the BLF list entries.
BLF, Speed
Dial, and
Call Park
BLF, Call
Pickup, and Call
Park
BLF, Speed Dial,
Call Pickup, and
Call Park
The BLF list keys function in the same way as individual BLF keys. See Coworker Line Status, on page 9
for details. When you activate monitoring, the phone starts showing the status of the monitored lines on the
BLF list keys. You can use each BLF list key to call the monitored line (speed dial), and to answer incoming
calls to the monitored line (call pickup).
Note
The sequential order of the users in the BLF list is set by your administrator. The corresponding BLF list keys
always maintain this sequential order. You can choose to configure another feature such as speed dial on a
BLF list key at any time. However, it renders the line key unavailable for the BLF list.
Whenever you make any change to line key configurations, the phone redoes the BLF list key assignment
taking the change into account. The phone only assigns available line keys, and in the same sequential order,
every time. This can result in changes in the positions of BLF list keys.
The phone monitors as many users as possible with the available line keys. You can make more line keys
available for monitoring the list by removing features configured on line keys. See Remove the Feature
Configured on a Line Key, on page 12 for details.
Before you begin
Your administrator configures the BLF list.
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Your Phone
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Procedure
Step 1 Press Applications .
Step 2 Select User preferences > Attendant console preferences > BLF list.
• When BLF list is set to Show, monitoring is activated. The phone shows the status of the monitored
lines on the BLF list keys.
• When BLF list is set to Hide, monitoring is deactivated.
Step 3 Press Set.
Configure Monitoring of an Individual Line
You can configure a line key to monitor a coworker's line status. When you add speed dial to the configuration,
you can use the line key to call the monitored line. When you add call pickup to the configuration, you can
use the line key to answer incoming calls to the monitored line. The line key functions as a Busy Lamp Field
(BLF) key. See Coworker Line Status, on page 9 for details.
Configure Monitoring of an Individual Line
You can select any available line key to configure this feature. You can also select any line key that is
functioning as a speed-dial key or as a BLF key. Your configuration will override any existing configuration
for the key.
If your administrator has configured a BLF list for you, you can only monitor the lines of people who are in
the list.
Your phone may already be monitoring the entire list. See Activate or Deactivate Monitoring of the BLF List,
on page 10 for details. You can still configure an individual key to monitor a line. However, the phone will
then no longer monitor the line automatically as part of the list. If you remove the individual BLF key
configuration, the phone resumes monitoring the line automatically as part of the list. Note that the phone
adjusts the BLF list key assignment every time it has to add or remove a line for automatic monitoring. This
results in changes in the positions of BLF list keys.
Before you begin
• Your administrator performs the necessary setup to allow you to monitor the concerned line.
• Your administrator allows configuring the BLF feature options on line keys.
• The line key on which you want to configure this feature is not configured as an extension.
Procedure
Step 1 Press and hold down the line key for two seconds.
Step 2 On the Select feature screen, select one of these options:
• If you just want to use the key to monitor a line, select BLF presence.
• If you want to use the key to monitor a line and also speed-dial the monitored line, select BLF + Speed
dial.
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Remove the Feature Configured on a Line Key
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• If you want to use the key to monitor a line and also answer incoming calls to the monitored line, select
BLF + Call pickup.
• If you want to use the key for all the three functions, select BLF + Speed dial + Call pickup.
Step 3 Enter the user ID of the person whose line you want to monitor, in the User ID field.
Your Phone
Note
If your administrator has configured a BLF list for you, you can select the user whose line you want to monitor
from the list:
a) Select Search BLF list.
b) Select the user whose line you want to monitor.
Step 4 Press Save.
You must enter the user ID. The user ID may not be the person's name or extension. Consult your
administrator if you need assistance.
Users whose names appear in grey in the list are ones that your phone is already monitoring on individually
configured BLF keys.
The user ID appears in the User ID field.
If you select a user who is already monitored on an individually configured key, the new configuration
overrides the previous configuration to monitor the user.
Remove the Feature Configured on a Line Key
You can remove the feature configured on a line key.
If your phone is monitoring a Busy Lamp Field (BLF) list, removing the feature configured on a line key
makes the line key available for monitoring the BLF list. This can change the positions of BLF list keys. See
Activate or Deactivate Monitoring of the BLF List, on page 10 for details.
Note
You cannot remove some features configured by your administrator.
Procedure
Step 1 Press and hold down the line key for two seconds.
Step 2 On the Select feature screen, select None.
Step 3 When prompted to confirm, press OK.
Phone Web Page
You can customize some phone settings with the phone web page, which you access from your computer.
Your administrator gives you the page URL, your user ID, and password.
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Your Phone
Speed-Dial Numbers
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In the phone web page, you can control features, line settings, and phone services for your phone.
• Phone features include speed dial, do not disturb, and your personal address book.
• Line settings affect a specific phone line (directory number) on your phone. Line settings can include
call forwarding, visual and audio message indicators, ring patterns, and other line-specific settings.
The following table describes some specific features that you configure using the phone web page.
DescriptionFeatures
Call forward
Speed dial
contact
Related Topics
Speed Dial, on page 41
Forward Calls, on page 49
Speed-Dial Numbers
When you dial a number on your phone, you enter a series of digits. When you set up a speed-dial number,
the speed-dial number must contain all the digits you need to make the call. For example, if you need to dial
9 to get an outside line, you enter the number 9 and then the number you want to dial.
You can also add other dialed digits to the number. Examples of additional digits include a meeting access
code, an extension, a voicemail password, an authorization code, and a billing code.
You specify the number that will receive calls when call forward is enabled on the
phone. Use the phone web page to set up more complicated call forward functions, for
example, when your line is busy.
You assign phone numbers to speed-dial numbers so that you can quickly call that
person.
You assign a ringtone to a specific line.Ringtone
You add a contact to your personal directory with phone web page.Personal directory
The dial string can contain the following characters:
• 0 to 9
• Pound (#)
• Asterisk (*)
• Comma (,)—This is the pause character, and gives a 2- second delay in the dialing. You can have several
commas in a row. For example, two commas (,,) represent a pause of 4 seconds.
The rules for dial strings are:
• Use the comma to separate the parts of the dial string.
• An authorization code must always precede a billing code in the speed-dial string.
• A single comma is required between the authorization code and the billing code in the string.
• A speed-dial label is required for speed dials with authorization codes and additional digits.
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Phone Hardware and Buttons
Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequence
is correct.
Your phone does not save the authorization code, billing code, or extra digits from the speed dial in the call
history. If you press Redial after you connect to a speed-dial destination, the phone prompts you to enter any
required authorization code, billing code, or additional digits manually.
Example
To set up a speed-dial number to call a person at a specific extension, and if you need an authorization code
and billing code, consider the following requirements:
Your Phone
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• You need to dial 9 for an outside line.
• You want to call 5556543.
• You need to input the authorization code 1234.
• You need to input the billing code 9876.
• You must wait for 4 seconds.
• After the call connects, you must dial the extension 56789#.
In this scenario, the speed-dial number is 95556543,1234,9876,,56789#.
Phone Hardware and Buttons
Cisco IP Phone 6821 Multiplatform Phones Buttons and Hardware
The following figure shows the Cisco IP Phone 6821 Multiplatform Phones.
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Your Phone
Cisco IP Phone 6821 Multiplatform Phones Buttons and Hardware
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Figure 2: Cisco IP Phone 6821 Multiplatform Phones
Light strip1
Indicates whether you have an incoming call (flashing red)
or a new voice message (steady red).
2
Programmable feature buttons and line
Access your phone lines, features, and call sessions.
buttons
For more information, see Softkey, Line, and Feature
Buttons, on page 17.
Softkey buttons3
Access functions and services such as Conference and
Transfer.
For more information, see Softkey, Line, and Feature
Buttons, on page 17.
Navigation cluster4
Navigation ring and Select button. Scroll through
menus, highlight items, and select the highlighted item.
Applications and Headset5
Applications Access call history, user preferences,
phone settings, and phone model information.
Headset Toggle the headset on or off. When a headset
is active, a headset icon is displayed in the header.
Mute and Speakerphone6
Mute Toggle the microphone on or off. When the
microphone is muted, a mute icon flashes on the screen.
Speakerphone Toggle the speakerphone on or off.
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Cisco IP Phone 6841, 6851, and 6861 Multiplatform Phones Buttons and Hardware
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Volume button7
Adjust the handset, headset, and speakerphone volume (off
hook) and the ringer volume (on hook).
Cisco IP Phone 6841, 6851, and 6861 Multiplatform Phones Buttons and
Hardware
The following figure shows the Cisco IP Phone 6841.
Figure 3: Cisco IP Phone 6841, 6851, and 6861 Multiplatform Phones Buttons and Features
Your Phone
Handset and Handset light strip1
2
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16
Programmable feature buttons and line
buttons
Softkey buttons3
Navigation cluster4
Indicates whether you have an incoming call (flashing red)
or a new voice message (steady red).
Access your phone lines, features, and call sessions.
For more information, see Softkey, Line, and Feature
Buttons, on page 17.
Access functions and services.
For more information, see Softkey, Line, and Feature
Buttons, on page 17.
Navigation ring and Select button. Scroll through
menus, highlight items, and select the highlighted item.
Your Phone
Navigation
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5
7
Hold/Resume, Conference, and
Transfer
Speakerphone, Mute, and Headset6
Contacts, Applications, and
Messages
Volume button8
Hold/Resume Place an active call on hold and resume
the held call.
Conference Create a conference call.
Transfer Transfer a call.
Speakerphone Toggle the speakerphone on or off.
When the speakerphone is on, the button is lit.
Mute Toggle the microphone on or off. When the
microphone is muted, the button is lit.
Headset Toggle the headset on or off. When the
headset is on, the button is lit.
Contacts Access personal and corporate directories.
Applications Access call history, user preferences,
phone settings, and phone model information.
Messages Autodial your voice messaging system.
Navigation
Use the outer ring of the Navigation cluster to scroll through menus and between lines. Use the inner Select
button of the Navigation cluster to select items.
6821: ; 6841, 6851 and 6861:
If a menu item has an index number, you can enter the index number with the keypad to select the item.
Softkey, Line, and Feature Buttons
You can interact with the features on your phone in several ways:
Adjust the handset, headset, and speakerphone volume (off
hook) and the ringer volume (on hook).
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Phone Screen Features
Your Phone
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• Softkeys, located below the screen, give you access to the function displayed on the screen above the
softkey. The softkeys change depending on what you are doing at the time. The More ... softkey shows
you that more functions are available.
• Feature and line buttons give you access to phone features and phone lines. On the Cisco IP Phone 6821,
these are the buttons on the left side of the screen. On the Cisco IP Phone 6841, 6851 and 6861, these
are the buttons on either side of the screen.
• Feature buttons—Used for features such as Speed dial or Call pickup, and to view your status on
another line.
• Line buttons—Used to initiate or answer a call or resume a held call. You can also use a line key
to open and close the call session window, and to navigate through the call session window. Open
the call session window to see the calls on the line.
Feature and line buttons illuminate to indicate status:
• or Green—Line is idle.
• or Red, steady—Line is active or in use.
• or Red, flashing—Line is on hold or there is an inbound call.
• or Amber, steady—Line is unregistered (cannot be used).
Some functions can be set up as softkeys or as feature buttons. You can also access some functions with
softkeys or the associated hard button.
The Cisco IP Phone 6821 has a limited number of hard buttons. You use the softkeys to access most call
features.
Phone Screen Features
The phone screen shows information about your phone such as directory number, active call and line status,
softkeys, speed dials, placed calls, and phone menu listings. The screen is made up of three sections: the
header row, the middle section, and the footer row.
Figure 4: Cisco IP Phone 6841 and 6851 Screen
The Cisco IP Phone 6821 has a similar layout but in a more compact format.
1
At the top of the screen is the header row. The header row displays the phone number, current
date and time, as well a number of icons. The icons display when features are active.
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Your Phone
Clean the Phone Screen
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2
3
Clean the Phone Screen
Procedure
If your phone screen gets dirty, wipe it with a soft, dry cloth.
Caution
The middle of the phone screen displays the information associated with the line and feature
buttons on the phone.
When you select a line which has more than two registered lines, a black box highlight around
the selected line is displayed. There will be no highlight for an active call.
Active and incoming call screen supports more than 21 characters. The Cisco IP Phone can display
15 digits on the phone screen when line is inactive.
The bottom row of the screen contains the softkey labels. Each label indicates the action for the
softkey button below the screen.
Do not use any liquids or powders on the phone because they can contaminate the phone components
and cause failures.
Differences Between Phone Calls and Lines
We use the terms lines and calls in very specific ways to explain how to use your phone.
• Lines—Each line corresponds to a directory number or intercom number that others can use to call you.
You have as many lines as you have directory numbers and phone line icons.
• Calls—Each line can support multiple calls. By default, your phone supports two connected calls per
line, but your administrator can adjust this number according to your needs.
Only one call can be active at any time; other calls are automatically placed on hold.
Here is an example: If you have two lines and each line supports four calls, then you could have up to
eight connected calls at one time. Only one of those calls is active and the other seven are held calls.
Energy Savings
Your administrator can reduce the amount of power that the phone screen uses when you're not using your
phone. Level of energy-saving that your administrator can set up:
• Power Save—The backlight or screen turns off when the phone has been inactive for a period of time.
Note
The Cisco IP Phone 6821 Multiplatform Phones does not support Power Save.
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Additional Help and Information
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Additional Help and Information
If you have questions about the functions available on your phone, contact your administrator.
The Cisco website (https://www.cisco.com) contains more information about the phones and call control
systems.
• For quick start guides and end-user guides in English, follow this link:
https://www.cisco.com/c/en/us/support/collaboration-endpoints/
ip-phone-6800-series-multiplatform-firmware/products-user-guide-list.html
• For guides in languages other than English, follow this link:
https://www.cisco.com/c/en/us/support/collaboration-endpoints/
ip-phone-6800-series-multiplatform-firmware/tsd-products-support-translated-end-user-guides-list.html
• For licensing information, follow this link:
https://www.cisco.com/c/en/us/support/collaboration-endpoints/
ip-phone-6800-series-multiplatform-firmware/products-licensing-information-listing.html
Your Phone
Accessibility Features
The Cisco IP Phone 6800 Series Multiplatform Phones provide accessibility features for the blind, and the
visually, hearing, and mobility impaired. Because many of these features are standard, they can be used by
users with disabilities without requiring any special configuration.
In this document, the term phone support pages refers to the web pages that users can access to set up certain
features.
Cisco is committed to designing and delivering accessible products and technologies to meet the needs of
your organization. You can find more information about Cisco and its commitment to accessibility at this
URL: http://www.cisco.com/go/accessibility
Cisco IP Phone 6821 Multiplatform Phones Hearing-Impaired Accessibility Features
Your phone comes with standard accessibility features that require little or no setup.
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