Cisco Systems 1105 user guide

User Guide for the CiscoWorks 1105 Wireless LAN Solution Engine

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User Guide for the Cis coWorks 1105 Wireless LAN Solution Engine

Preface xi

Audience xi Conventions xi Related Documentation xii Obtaining Documentation xiii

World Wide Web xiii Ordering Documentation xiv Documentation Feedback xiv

Obtaining Technical Assistance xv

Cisco.com xv Technical Assistance Center xv

CHAPTER

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1 Getting Started with the Wireless LAN Solution Engine 1-1

Overview of the Wireless LAN Solution Engine 1-1 Date and Time Display on the WLSE 1-2 Getting Started 1-3 Logging Out 1-4

2 Fault Monitoring 2-1

Displaying Faults 2-1

Viewing Fault D etails 2-6

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iii

Contents

Specifying Faul t Thresholds 2-7

Setting Access Point Fault Thresholds 2-8 Setting Switch Fault Thresholds 2-10

Setting LEAP Server Response Time 2-12 Specifying Policies 2-13 Forwarding Faults 2-15

Setting Trap Notification 2-16

Setting Syslog Notification 2-17

Emailing Fau lts 2-18

CHAPTER

3 Configuring Devices 3-1

Using the Template s 3-1

Template Choices 3-2

Creating a Template 3-90

Copying a Template 3-91

Editing a Template 3-91

Deleting a Temp la te 3-92 Managing Configuration Jobs 3-92

Job Choices 3-93

Creating a Configuration Job 3-99

Viewing Configuration Job Status 3-99

4 Using Reports 4-1

Displaying Wireless Client Reports 4-1

Displaying a Client Detail Report 4-2

Displaying a Client Statistics Report 4-3

Displaying a Client Historical Association Report 4-5

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Displaying Current Reports 4-6

Displaying a Group Report 4-7

Displaying a Group Security Report 4-9

Displaying an AP Summary Report 4-11

Displaying a Detailed Report 4-13

Displaying a Current Client Association Report 4-15

Displaying an EAP Authentication Report 4-16

Displaying a Switch Summary Report 4-17

Displaying an AP and Bridge Connected to Switch Report 4-18

Displaying a Router Summary Report 4-19

Displaying an AP and B ridge Connected to Router Report 4-20 Displaying Trends 4-21

Displaying a Group Performance Report: RF Utilization 4-22

Displaying a Group Performance Report: Ethernet Utilizati on 4-23

Displaying an AP and Bridge RF Transmission Statistics 4-24

Displaying an AP and B ridge Ethernet Transmission Statisti cs 4-25

Displaying an AP and Bridge Performance: Graph 4-26

Displaying an AP and B ridge Performance: Tabular 4-27

Contents

CHAPTER

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Exporting a Report 4-28 Emailing a Rep or t 4-28 Scheduling Email Jobs 4-29

Viewing Email Job Details 4-31

5 Performing Administrative Tasks 5-1

Using Discovery and Managing Devices 5-2

Managing Device Discovery 5-2

Managing Devices 5-13

Running Inventory Now 5-17

Setting Device Credentials 5-17

User Guide for the CiscoWorks 1105 Wireless LAN Solution Engine

Contents

Importing Devices 5-21

Exporting Devices 5-24

Managing LEAP Servers 5-26 Managing Groups 5-28

Overview: Groups 5-28

Creating, Edit ing, and Deleting Groups 5-29 Managing the Appliance 5-34

Viewing WLSE Status 5-34

Managing the Software 5-37

Overview: Security 5-45

Managing Security 5-45

Backing Up and Restoring Data 5-50

Using Diagnostics 5-52

Setting Up the Splash Screen Message 5-57 Managing System Parameters 5-58

CHAPTER

APPENDIX

Administering Users 5-60

Managing Roles 5-60

Managing Users 5-62 Modifying Your Profile 5-65 Using Connectivi ty Tools 5-66

6 Frequently Asked Questions 6-1

7 Troubleshooting 7-1

A Naming Guidelines A-1

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Contents

APPENDIX

B Command Reference B-1

Using the CLI B-2 CLI Conventions B-2 Command Privileges B-2 Checking Command Syntax B-2 Command History Feature B-3 Help for CLI Comm a nds B-3 Command Summary B-4 Command Description Conventions B-9 Privilege Level 0 Commands B-10

exit B-10

ping B-10

show clock B-11

show domain-name B-12

show interfaces B-13

show process B-13

show version B-14

traceroute B-15

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Privilege Le v el 15 Co m m a nd s B-16

auth B-16

backup B-17

backupconfig B-18

cdp B-19

clock B-20

df B-22

erase config B-22

firewall B-23

gethostbyname B-24

hostname B-25

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Contents

import B-25

install configure B-27

install list B-28

install update B-29

interface B-29

ip domain-name B-31

ip name-server B-32

listbackup B-33

mail B-34

mailcntrl clear B-34

mailcntrl list B-35

mailroute B-36

nslookup B-36

ntp server B-37

reload B-39

reinitdb B-40

repository B-40

repository add B-41

repository delete B-42

repository list B-43

repository server B-44

restore B-45

route B-46

services B-46

show anilog B-48

show auth-cli B-49

show auth-http B-49

show backupconfig B-50

show bootlog B-51

show cdp neighbor B-52

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show cdp run B-52

show collectorlog B-53

show config B-54

show daemonslog B-55

show dmgtdlog B-56

show hseaccesslog B-57

show hseerrorlog B-58

show hsesslaccesslog B-59

show import B-59

show install logs B-60

show ipchains B-60

show hosts B-61

show maillog B-62

show proc B-62

show repository B-63

show route B-64

show securitylog B-64

show snmp-server B-66

show ssh-version B-66

show syslog B-67

show tech B-68

show telnetenable B-68

show tomcatlog B-69

shutdown B-70

snmp-server B-71

ssh B-71

ssh-version B-72

telnet B-72

telnetenable B-73

username B-74

Contents

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User Guide for the CiscoWorks 1105 Wireless LAN Solution Engine

Contents

LOSSARY

NDEX

Maintenance Image Commands B-75

erase config B-75

fsck B-76

reload B-76

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Audience

Preface

This manual descr i bes the Wireless LAN Solut ion E ngine an d p rovides instructions for using it .

This document i s for sy stem a dm inistr ato rs respon sibl e for m a nag ing a wire less network who are familiar with some of the concepts and terminology of Ethernet and wireless local area networking.

Conventions

This docume nt u s es the f ol lowing conventions:

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Item Convention

Commands and keywords boldface font Variables for which you supply values italic font Displayed session and system inf ormation Information you enter Variables you enter

User Guide for the CiscoWorks 1105 Wireless LAN Solution Engine

screen font

boldface screen font

italic screen

font

Obtaining Documentation

The following sections explain how to obtain documentation from Cisco Systems.

Obtaining Documentation

World Wide Web

You can access the most current Cisco do cumentation on the World Wide Web at the following URL:

http://www.cisco.com

Translated documen tati on is available at the fo llowing URL:

http://www.cisco.com/public/countries_languages.shtml

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xiii

Obtaining Documentation

Ordering Documentation

Cisco documentation is available in the following ways:

• Registered Cisco Direct Cu stome rs c an or de r Ci sco produ ct doc umen t ation

from the Networking Products MarketPlace:

http://www.cisco.com/cgi-bin/order/order_root.pl

• Registered Cisco.com u s ers can order the Documentation CD-ROM through

the online Subscription Stor e:

http://www.cisco.com/go/subscription

• Nonregistered Cisco.com users c an order docum entat ion through a local

account representa tive by calling Cisco corpora te hea dquarters (C alifo rnia, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

Preface

xiv

If you are reading Cisco product doc umen tation on Cisco.co m, you can subm it technical comments electronically. Click Feedback at the top of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.

You can e-mail your comments to bug-do c@cisco. com. To submit your co mment s by mai l, u se the resp onse ca rd be hind t he f ro nt c over

of your document, or write to th e following address: Cisco Systems

Attn: Document Resour ce Connec tion 170 West Tasman Drive San Jose, CA 95134- 988 3

We appreciate yo ur comm ents .

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Preface

Obtaining Technical Assistanc e

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and par tner s ca n obta in d ocume nta tion, t roubl eshoo tin g ti ps, a nd sample configurations from onlin e to ols b y using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com regi st ered u s er s h ave compl et e acc es s t o th e technical support resources on the Cisco TAC Web Site.

Cisco.com

Cisco.com is the foundat ion of a suite of interac tive, networked services th at provides immediate, open a ccess to Cisco informa tion, net working solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-us e tool that provides a broad range of featur es and servi ces to he lp you to

• Streamline business processes and improve productivity

• Resolve technical issues with online support

Obtaining Technical Assistance

• Download and te st so ft war e pa ck ag es

• Order Cisco learning m ateri als and me rcha ndise

• Register for online skill assessment, training, and certification programs

You can self-r egister on Cisco .com to obtain cu stomized informat ion and service. To access Cisco.com, go to the following URL:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC is ava ilab le to all custo mers w ho nee d tec hnic al assistan ce with a Cisco product, technology, or solution. T wo types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisc o TAC Escalation Center.

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Obtaining Technical Assistance

Inquiries to Cisco TAC are categorized according to the urgency of the issue :

• Priority level 4 (P4)—You need information or assistance c once rnin g C isco

• Priority level 3 (P3)—Your network performance is degraded. Network

• Priority level 2 (P2)—Your production network is severely degraded,

• Priority level 1 (P1)—Your production network is down, and a critical impact

Which Cisco TA C resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:

Preface

product capabilities, pro duct ins tallation , or basic pro duct configurat ion.

functionality is noticeably impaired, but most business operations continue.

affecting significant aspects of business ope rations. N o workaroun d is available.

to business operations will occur if service is not restore d quickly. No workaround is available.

xvi

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco T A C Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:

http://www.cisco.com/register/

If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, it is recom mended t hat you open P3 and P4 cases through the Cisco TAC Web Site.

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Preface

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the T A C Escalation Center with a P1 or P2 pro blem, a Cisc o TAC engineer will automatically open a case.

T o obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the fo llowing URL :

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Support ed Accoun ts (NSA). In addition, pleas e have available your service agreement number and your product serial number.

Obtaining Technical Assistance

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T o obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the fo llowing URL :

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

User Guide for the CiscoWorks 1105 Wireless LAN Solution Engine

xvii

Obtaining Technical Assistance

Preface

xviii

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CHAPTER

Getting Started with the Wireless LAN Solution Engine

The following topics provide a n overview of the Wireless LAN Solution Engine (WLSE) and assistance in getting started:

• Overview of the Wireless LAN Solution Engine, page 1-1

• Date and Time Display o n th e WLSE , pa ge 1-2

• Getting Started, page 1-3

• Logging Out, page 1-4

Overview of the Wireless LAN Solution Engine

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The WLSE is a hardware and software soluti on for manag ing Cisco wi reless devices. The WLSE has th e following m ajor f eature s:

• Configuration

Allows you to apply a set of configuration changes to a group of access points and connected switc h ports.

• Reporting

Allows you to display reports for tracking device, client and security information. R eport s can be ema il ed, pri nte d, or expo rte d.

User Guide for the CiscoWorks 1105 Wireless LAN Solution Engine

1-1

Chapter 1 Getting Started with the Wireless LAN Solution Engine

Date and Time Disp lay on the WLSE

• Fault and Policy Monito ring

Provides device monitoring for fault and performance conditions, monitoring of LEAP server resp onses , a nd mon itori ng of p ol icy misc onfigura tions .

The WLSE works by gathering fault, performance, and configuration information about the Cisco wir eless d evices tha t it dis covers in your n etwor k. T he WL SE allows you to manage t he d iscovered devices. You can customize configuration templates and apply them, display reports on managed devices and wireless clients, and monitor device faul ts.

When you log in to the WLSE, a dashboard appears with the following tabs:

Tab Allows you to ... See...

Faults Display device faults, specify fault thresholds,

specify policies, and enable syslog and traps.

Configure Create and appl y configurat ion te mpla tes and

manage jobs. Reports Run, view and email reports. Using Reports, page 4-1 . Administration Perform administrative tasks such as

discovering devices, managi ng user pr ofiles,

and managing the appliance.

Fault Monitoring, page 2-1.

Configuring Devices, page 3-1.

Performing Administr ative Tasks, page 5-1.

Date and Time Display on the WLSE

The WLSE uses browser (client) time in most of its displays. The format of timestamps depends on the br owser you are using :

• In Internet Explorer, the timestamp is date, tim (hours:minutes:seconds),

timezone, and y ea r; for exam ple : Mon Mar 25 13:29:21 PST 2002

• In Netscape Navigator, the timestamp is date, time (hours:minutes:seconds),

offset from GMT/UTC, timezone , and year ; for example: Mon Mar 25 13:29:21 GMT-0800 (Pacific Standard Time) 2002

In some WLSE tables, the timestamp is hours:minutes:seconds month /day/year; for example, 19:2 3:44 06 /29/200 2. T he t ime is browser (cl ien t) t im e.

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Chapter 1 Getting Started with the Wireless LAN Solu ti on Engine

Getting Started

The WLSE’s syst em time is Univ ersal Coordinated T ime (UTC), and UTC is used in certain displays, such as the Disc o ver y Run Log. To disp lay or r eset the system time, see the instructions in the Hardware Installation and Configuration Guide for the CiscoWorks 1105 Wireless LAN Solution Engine.

Getting Started

Before you can use WLSE monitoring, configuration, and reporting, you must set up your devices, initiate discovery, and move devices into the managed state. To get started, follow the directions in the Quick Start Guide or use the following task list.

Task Description and References

1. Set up devices (access points, bridges, rout ers, swit ches, and LEAP servers).

2. Log in to the WLSE using a Web browser.

3. Enter device credent ials. D evice comm unity stri ngs must be en tered on the

4. Initiate di scovery fro m the WL SE or import devices from a file or from CiscoWorks.

5. Verify the discovery. On the WLSE, verify that devices were disc overed. See

See Set Up Devices, page 5-4 for de tail s.

Enter the WLSE’s IP address, followed by:1741; for example, http://209 .1 65. 202.12 8: 1741.

WLSE. See Setting Device Credentials, page 5-17. For access point configuration tasks, th e HTTP

username and password must be entere d on the WLSE. See Specify the HTTP Username and Password,

page 5-20.

If you are using discovery from the WLSE, add seed devices and enable discovery. You can initiate an immediate one-time discovery or schedule discovery for a later time. See Managing Device Discovery, page 5-2 .

View Discovery History and St atu s, page 5- 12.

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Chapter 1 Getting Started with the Wireless LAN Solution Engine

Logging Out

Task Description and References

6. Set device stat e to “managed” and run inventory polling.

7. Create other users and user roles as needed.

You must move devices to the managed st ate on t he WLSE before you can use configuration, reporting, and monitoring featu res. After moving devices to the managed state, y ou shou l d p erfor m an i mm edi ate inventory polling to obtain device information needed to use such WLSE features as reports and automatic grouping. See Using Discovery and M anag ing D evices,

page 5-2.

The WLSE has one predefined user (the system administrator) and four predefined user roles. User roles are used to spec ify the WLSE fun ctions a gi v e n user can have acc ess to. To allow other users access t o the WLSE, the system administrator must add users. The system administrator can also create roles to customize user access. SeeAdministering Users, page 5-60.

Logging Out

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To log out from the WLSE, click Logout in the upper right corner of the window.

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CHAPTER

Fault Monitoring

The Faults tab displays inform ation t o help you mon itor your devices. All th e device information shown under this tab is poll ed from the devices in your network.

Following are the subtabs under Faults:

Note Some of the subtabs may no t be v isible to some u sers.

• Display Faults—See Displaying Faults, page 2-1

• Specify Fault Thresholds—See Specifying Fault Thresholds, page 2-7

• Specify Policies—See Specifying Policies, page 2 -13

• Fault Forwarding—See Forwarding Faults, page 2-15

Displaying Faults

This window displays device fault information. A fault is an abnormal condition that occurs when a system component exceeds a performance threshold or is not functioning properly. (See Specifying Fault Thresholds, page 2-7 to set threshold levels.)

A fault can also occur when a system policy is violated. (See Specifying Policies,

page 2-13 to set policies.)

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2-1

Displaying Faults

Note Your login determines whet her yo u ca n use th is opti on.

Step 1 Select Fau l ts > Disp l ay Faul ts. The Fault window appears. Step 2 Use the Filter: bar to display the faults you want to view:

Chapter2 Fault Monitoring

Displayed fault information is retained by default for 30 days. To change the default, see Managing Sy stem Parame ters , page 5- 58.

Procedure

Table 2-1 Display Faults Filter Bar

Field Description

Devices From the list, select the device type

whose fault summary you want to display.

2-2

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Chapter 2 Fault Monitoring

Table 2-1 Display Faults Filter Bar (continued)

Field Description

Severity From the list, select the severity from

State From the list, select a states to display:

Displaying Faults

P1, which is the highest severity level to P5, which is the lowest severity level, to display:

• P1—Severity P1 faults.

• P1-P2—Severity P1 and P2 faults.

• P1-P3—Severity P1 through P3

faults.

• P1-P4—Severity P1 through P4

faults.

• P1-P5—Severity P1 through P5

faults.

• All—Severity P1 through P5

faults, and faults that have been cleared.

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• All—Faults in all states are

displayed.

• Active—F aults are active (current)

and have not been acknowledged.

• Acknowledged— Faults that are

active and have been acknowledged.

• Cleared—Faults tha t have been

cleared (no longer in an Active or Acknowledged state) .

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Displaying Faults

Step 3 Click Apply. The following table appears:

Chapter2 Fault Monitoring

Note If no data is displayed in the table, there are no faul ts for your f ilterin g

selection to report.

Table 2-2 Display Faults Table

Column Description

IP Address The device IP addres s.

Click to see the device’s summary report. For:

• Access Points— see Displaying an

AP Summary Report, page 4-11.

• Switches— see Displaying a

Switch Summary Report, page 4-17.

2-4

• Routers— see Displaying a Router

Summary Report, page 4-19.

Hostname The device for which the fault is

reported. Click to see the device’s summary

report. For:

• Access Points— see Displaying an

AP Summary Report, page 4-11.

• Switches— see Displaying a

Switch Summary Report, page 4-17.

• Routers— see Displaying a Router

Summary Report, page 4-19.

Family The product family. Product The product name. Type The device or the sub-device

component.

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Chapter 2 Fault Monitoring

Table 2-2 Display Faults Table (continued)

Column Description

Description A description of the fault.

Severity The fault severity level. State The operational state of the device. Timestamp Indicates the time, based on the client

Step 4 To sort table data, click on the column heading you want to use to sort the data:

Displaying Faults

Click to see fault details. See Viewing

Fault Details, page 2-6.

browser , that the s tate of the de vice last changed. See Date and Time Display

on the WLSE, page 1-2.

Click to see fault details. See Viewing

Fault Details, page 2-6.

• A triangle indi cat es a sce ndin g order.

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• An upside-down triangle i ndic ates d esce nding orde r.

• No triangle indicates that the data is not sorted.

Step 5 To acknowledge (change th e state f rom A c tive to Acknowledge d) :

• A single fault, check it, then click Acknowled ge .

• All faults, click Select All, then click Acknowledge.

Step 6 To unacknowledge (change the state from Acknowledged to Active):

• A single fault, check it, then click Unacknowledged.

• All faults, click Select All, then click Unacknowledged.

Viewing Fault Details

The following tables are displayed in the Fault Details window. To sort table data, click on the column heading you want to use to sort the data:

• A triangle indi cat es a sce ndin g order.

• An upside-down triangle i ndic ates d esce nding orde r.

• No triangle indicates that the data is not sorted.

Fault details for

Column Description

IP The device IP addres s. Name The device hostname. Family The device family. Product The product name. Type The device or the device sub-entity

Chapter2 Fault Monitoring

(which could include a logical entity, such as software o r a ser vice) in which the fault is found.

2-6

Note If the Type is a sub-entity,

additional columns appear with keys an d values to help identify t h e pr e ci s e sub-entity . These additional keys and values are MIB variables.

Conditions

Column Description

Name The fault condition. State The state of the device. Severity The fault severity level.

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Chapter 2 Fault Monitoring

Column Description

Description A description of the fault. Timestamp Indicates the time, based on the client

Fault History

Column Description

State The state of the device. Severity The fault severity level. Description A description of the fault. Change A description of the state change. Timestamp Indicates the time, based on the client

By Displays the username of t he person

Specifying Fault Thresholds

browser , that the s tate of the de vice last changed.

See Date and Time Display on the

WLSE, page 1-2.

browser , that the s tate of the de vice last changed.

See Date and Time Display on the

WLSE, page 1-2.

who changed the fault state.

Specifying Fault Thresholds

This window allows you to set polling and exception threshold values collected from the devices you are monitoring.

The threshold values you set in this window will determine how the faults are displayed in the Fau lt s > Di s pl a y Faul t s subtab.

User Guide for the CiscoWorks 1105 Wireless LAN Solution Engine

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If the fault state has not been acknowledged, nothing is displaye d in this col um n .

2-7

Specifying Fault Thres holds

Note Your login determines whet her yo u ca n use th is opti on.

The Specify Fault T hresh old w ind ow has t he fo l lowing opt ions:

• Access Point—See Setting Access Point Fault Thresholds, page 2-8 .

• Switch—See Setting Switch Fault Thresholds, page 2-10.

• LEAP—See Setting LEAP Server Response Time, page 2-12.

Setting Access Point Fault Thresholds

Using this optio n, you c a n s et up th reshol d s f or ac c ess po int fau lts. W hen t he thresholds are exceeded, faults are generated and can be viewed under Faults > Display Faults.

Chapter2 Fault Monitoring

2-8

Procedure

Step 1 Select Faults > Specify Fault Thresholds. The Fault threshold window appear s. Step 2 Select Access Point in the left pane and the menu expands. Step 3 Select any of the following to set values for:

• SNMP Reachable—Go to Step 4.

• RF port status—Go to Step 4.

• RF port utilization—Go to Step 6.

• RF port packet errors—Go to Step 6.

• RF port WEP errors—Go to Step 6.

• RF port FCS errors—Go to Step 6.

• Ethernet port sta tus —G o to Step 4.

User Guide for the CiscoWorks 1105 Wireless LAN Solution Engine

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+ 324 hidden pages

Cisco Systems 1105 user guide

Specifications and Main Features

Frequently Asked Questions

User Manual

CONTENTS

Audience

Preface

Conventions

Related Documentation

Obtaining Documentation

World Wide Web

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistanc e

Cisco.com

Technical Assistance Center

Getting Started with the Wireless LAN Solution Engine

Overview of the Wireless LAN Solution Engine

Date and Time Disp lay on the WLSE

Getting Started

Logging Out

Fault Monitoring

Displaying Faults

Viewing Fault Details

Specifying Fault Thresholds

Setting Access Point Fault Thresholds